DescriptionAn additional 6% salary increase will occur in October 2024. The Program Manager oversees one or more complex, specialized and multiple-interface social services systems that have a significant impact on other related public assistance benefit or employment programs and requires significant coordination and direction of employees who are administering these other programs. An incumbent in this class may also supervise or lead other staff.
Distinguishing Characteristics
This class is distinguished from the Eligibility Supervisor and the Employment and Training Services Supervisor classes which supervise units of staff, and while they also may perform duties related to one or more social services programs, these programs do not have the complexity of the programs managed by the Program Manager class.
Reports to:
Incumbents in this class report to the Deputy Director of the Health and Human Services Agency
Supervision Exercised:
Oversees the Program Integrity/Quality Assurance unit in the Health and Human Services Agency; supervises assigned technical and clerical staff in addition to other supervisors, depending upon the structure of the program.
Environmental & Functional Factors:
Incumbent will perform most work inside of buildings; work alone or closely with others; be able to deal with stressful situations in a calm, professional manner; be able to manipulate paperwork; perform work while standing or sitting; be able to move/transport oneself from one work-site to another; be able to communicate verbally with co-workers and others; view things up close and hear well.
Medical Class:
This class includes administrative, management, or clerical positions requiring light physical effort which may include frequent lifting of up to ten pounds and occasional lifting of up to twenty-five pounds. Ability to place or retrieve items at below waist level may be required. Tasks may involve extended periods of time at a keyboard or workstation; most tasks require visual perception and discrimination as well as oral communications ability
Example of DutiesPlans, organizes, directs and supervises the Program Integrity/Quality Assurance or other units within the Health and Human Services Agency;
Interprets and applies regulations to difficult case problems;
Reviews draft regulations and determines applicability and compliance to existing and planned social services programs
Advocates for program changes that streamline workflows and enhance standardization across Counties to meet strategic goals and program compliance requirements
Interprets and disseminates policies and procedures related to social services programs;
Leads planning workgroups; maintains project plans and identifies critical path targets for program changes
Informs, advises, and/or requests consultation regarding program changes and the impact of those changes on, for example, benefit issuance thresholds, vendor contracts, labor relations concerns, to stakeholders, including line and technical staff in the department, and the Deputy Director and also in other departments including Auditor-Controller, County Counsel, Information Technology, and Human Resources
Interacts with other supervisors/managers in jointly reviewing proposed program changes to provide necessary input related to any impacts to the County or its social service programs.
May participate in State and/or Federal project committees and workgroups that guide the development of program changes and may participate in regional or statewide county meetings.
Responds to information requests regarding planned program changes and County business practices, etc.
Collects data, maintains records, to include project tracking documents, and prepares reports of activities pertaining to program(s) managed;
Prepares budget information and reports;
Represents the department at community meetings and hearings, if assigned;
Establishes and maintains effective working relationships with other managers, peers, and subordinates, and with representatives from State and Federal agencies, other Counties and other County departments;
Performs other duties of a similar nature or level as assigned.
Minimum QualificationsTwo years of full-time experience in a class comparable to the County of San Benito classes of Eligibility Supervisor or Employment and Training Services Supervisor which included experience in developing, analyzing and disseminating policies, procedures and directives for one or more public assistance benefit or employment programs AND a Bachelor's Degree from an accredited college or university in social services, public administration, business administration, procurement, or a related field;
Or:
Four years of full-time experience in a class comparable to the County of San Benito classes of Eligibility Supervisor or Employment and Training Services Supervisor which included experience in developing, analyzing and disseminating policies, procedures and directives for one or more public assistance benefit or employment programs.
SPECIAL REQUIREMENTS:Independent travel is required; employees who drive on County business to carry out job-related duties must possess a valid California driver's license for the class of vehicle driven employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority.
Knowledge Of/Ability ToKnowledge of:
Policies and procedures related to income maintenance, employment and social services programs; principles and practices of program management including planning, implementation and evaluation and supervision;
Policies, regulations and procedures governing public assistance benefit or employment programs including, but not limited to Cal WORKS, Cal Fresh, Medi-Cal, County Medical Services Program (CMSP), General Assistance (GA), and the legal requirements affecting service delivery and operations;
Local community social services needs and resources.
Abilty to:
Identify impacts of proposed changes on practices and procedures of assigned systems/project(s).
Interpret and applying a variety of complex County, State and Federal regulations, laws, policies and guidelines related to assigned program(s);
Research regulations, procedures and/or technical reference materials;
Plan, organize, and direct the work of others;
Communicate information and ideas clearly and concisely, both orally and in writing;
Work with community organizations and other government agencies to establish and meet goals and objectives;
Manage multiple priorities simultaneously;
Use modern office equipment, computers and related software applications.
Selection Process: All completed applications and supplemental questionnaires will be reviewed. Depending upon the number of applicants who meet the minimum qualifications, the examination process may include a screening committee (pass/fail) and/or an oral examination (100%) which may include a written practical component to determine placement on the eligible list.
In accordance with California Government Code section 3100, et., seq., all County of San Benito employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath. SAN BENITO COUNTY BENEFITS FOR MANAGEMENT EMPLOYEES (This is meant to be an overview of benefits only. For full benefit terms and conditions, please see MOU)
Employees in regular, full-time positions will be eligible to participate in the following employee benefits:
Pay Day: Employees are paid bi-weekly.
Insurance Deductions: The insurance and benefits deductions will take place bi-monthly, normally the first two pay periods of the month. Bank/Credit union and 457 Retirement Deferrals deductions will take place bi-weekly.
Vacation: Based on continued years of service. Newly hired MEG employees may be eligible for higher vacation accrual rate for previous public sector experience (verification required). Maximum accruals may apply depending on the bargaining unit.
- 5 to 9 years of service = 15 days per year
- 10 to 14 years of service = 18 days per year
- 15 + years of service = 20 days per year
Administrative Leave: Management employees receive 80 hours of administrative leave per calendar year. Forty (40) unused hours can be paid out at the end of the calendar year. Administrative leave is pro-rated.
Holidays: 13.5 holidays (including 3 floating) for most employees. Safety officers and dispatchers receive approximately 5% holiday pay in addition to their base pay in lieu of paid holidays off.
Sick Leave: 15 days per year. Maximum accruals apply.
Medical Plan: Comprehensive CalPERS medical plans available for full-time employees. Employees appointed to a regular position at a time base of 50% or higher are eligible to participate.
Increase County contributions to medical effective January 2024.
a. Employee Only: $750.00, which would include the PEMHCA Minimum
b. Employee Plus One: $1,250.00, which would include the PEMHCA Minimum
c. Family: $1,515.00, which would include the PEMHCA Minimum
The County's contribution above shall be prorated for positions that are less than .90 FTE rounding to the nearest one-quarter time.
HRA: Employee Only Medical Plan: $1,500 maximum
Employee Plus One Medical Plan: $3,000 maximum.
Employee Plus Family Medical Plan: $4,000 maximum.
Employees who are eligible to receive a "cash in lieu of' enrollment in the County's medical plan shall receive a taxable payment of $150 monthly (pro-rated into biweekly installments of $69.23).
Dental Plan: County contributes $30 to Delta Dental plan for full-time employees and their families.
Vision Plan: The County pays for employee coverage and the employee can pay for dependent coverage. This benefit is available to full-time employees only.
Employee Assistance Program: The County provides confidential short-term counseling services to employees and dependents.
Life Insurance/AD&D: County pays for a $20,000 BASIC life insurance policy for each employee. Voluntary life insurance plans available.
Disability Insurance: Confidential and Management groups participate in the State Disability Insurance.
Credit Union: Membership to the Santa Clara Federal Credit Union is available to San Benito County employees.
Deferred Compensation: Employees may participate in tax-deferred retirement savings. Three 457 plans are available. Employees may rollover funds from prior 401k or 457 accounts. IRS limits apply.
Retirement: Regular employees will be enrolled into the CalPERS retirement system in accordance with the Public Employees' Retirement Law. Employee contributions vary according to bargaining unit.
All New Miscellaneous (non-Safety) employees enrolled into the CalPERS retirement system participate in the full formula of 2% at 62. Miscellaneous employees participate in Social Security in addition to CalPERS.
Supplemental Insurance: Employees may participate in various AFLAC plans such as accident, disability, and cancer insurances.
Flexible Spending Accounts: Health and Dependent Care available, pre-tax deductions.
01
I understand all County employees will be required to take an Oath of Office and will be called upon to act as Disaster Service Workers, when needed.
02
Please be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. Your responses to the questions must be supported by both the work experience listed on your application as well as your resume. The rating of the supplemental questions may determine your application status and/or rank on the eligible list. Answers such as "see resume" or "see above" will remove you from consideration. I have read and understand the statement above concerning submission of supplemental questionnaire responses.
03
Do you have a Bachelor's Degree from an accredited college or university ?
04
Do you possess a valid State driver's license?
05
Do you have any experience managing programs? Please explain.
06
What public health issues would you focus on that impact San Benito County specifically?
07
What is your experience supervising staff?
Required Question
Closing Date/Time: 10/8/2024 5:00 PM Pacific
