ADMINISTRATIVE SERVICES MANAGER III / EMERGENCY APPOINTMENT HOMELESSNESS

Position/Program Information

TYPE OF RECRUITMENT:
OPEN COMPETITIVE - EMERGENCY

FILING DATE:
Wednesday, September 25, 2024 at 8:30 a.m. , Pacific Time (PT)

This examination will remain open until the needs of the service are met and is subject to closure without prior notice.

EXAM NUMBER:

PH1004A-EA

The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

The County of Los Angeles Department of Public Health is seeking qualified candidates to fill emergency Administrative Services Manager III vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment to Administrative Services Manager III .

DEFINITION:
Directs a section composed of multiple units responsible for providing administrative services which directly impact the management of major departmental programs and administrative operations.
CLASSIFICATION STANDARDS:
Positions allocable to this management-level class are typically located in the central administrative office of line departments and report to a higher-level manager. Incumbents are responsible for directing, through subordinate, professional administrative supervisors, a section composed of multiple units responsible for providing professional administrative services in such areas as human resources, budget, finance, contracts and other closely related administrative functional areas. Assignments require the use of care and discretion in the handling of confidential and sensitive information used to either make decisions which significantly impact departmental programs and administrative operations, or support decisions made by higher-level management.

Knowledge: Incumbents in these positions must apply a mastery of the concepts, principles, and methods associated with their administrative functional area(s) at a level sufficient to develop long range work plans and manage the implementation of objectives for the section they direct; provide full administrative and technical supervision to subordinate professional administrative staff; provide authoritative advice to management on problems and issues, as well as serve as the highest level of technical review on policies and procedures, concerning the incumbent's area of expertise; and solve difficult or unusual systemic problems associated with their functional areas.

Supervisory Controls: Assignments are received in terms of overall objectives to be achieved and available resources. Completed work is reviewed in terms of compatibility with broader division and departmental goals, fulfillment of assigned objectives, and feasibility and effectiveness of recommendations.

Guidelines: Incumbents make decisions based on multiple and sometimes ambiguous or conflicting guidelines that require considerable interpretation, the planning of all phases of assignments, as well as the development of some new methods to complete work.

Complexity: Work requires the use of many different and unrelated processes and methods, as well as a great depth of analysis to identify the nature and extent of problems, develop new methods, and deal with many variables including some that are unclear or conflicting.

Impact: Completed work affects a wide range of departmental programs and/or administrative activities, influence internal or external operations, or impacts many people.

Contacts and Purpose of Contacts: Contacts at this level include influential individuals within and outside of the department such as executive-level managers, senior-level managers, and high-level staff, as well as professionals from other organizations, such as contractors or attorneys. Contacts are made for the purpose of influencing these individuals on matters of considerable importance.

These positions differ from those belonging to the lower-level Administrative Services Manager II class in that positions within the latter class are responsible for supervising a unit of lower-level analysts performing a full range of difficult to complex analytical assignments, while positions within the Administrative Services Manager III class are responsible for managing, through subordinate supervisors, an administrative services section composed of multiple units.

Essential Job Functions

DUTIES AND RESPONSIBILITIES:

ESSENTIAL DUTIES:

• Plans, organizes, controls, integrates and evaluates the work of the assigned section; with subordinate supervisors and staff, develops, implements and monitors work plans to achieve goals and objectives; contributes to development of the division budget.
• Manages, supervises and oversees the development, implementation and evaluation of plans, programs, policies, work processes, systems and procedures to achieve annual goals, objectives and standards; identifies and works with supervisors and staff to research and act on opportunities to improve or maximize section performance, efficiency and effectiveness; develops performance metrics and evaluates section performance.
• Manages section staff by establishing performance requirements and personal development targets; regularly evaluates performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; interviews and selects new staff; subject to concurrence of higher level management, initiates and recommends disciplinary action in accordance with Civil Service Rules and County policies.
• Prepares and/or directs the preparation of, and reviews, a variety of documents such as Board letters and memos, as well as reports and business correspondence to executive management and the Chief Executive Office or other centralized department, or external regulatory agencies, often of a highly sensitive nature requiring the exercise of organizational acumen; uses appropriate software programs (e.g., word processing, desktop publishing, presentation, database and spreadsheet) to create materials in a variety of formats and approaches in order to effectively communicate information to various audiences (e.g., governing boards, executive management, the Chief Information Office, County Counsel, departmental personnel, and members of the public).
• Directs and oversees highly complex and sensitive research assignments requiring a substantial depth of analysis using qualitative and/or quantitative analytical methods; defines study parameters and objectives, and develops statistical and information-gathering processes to ensure the quality, integrity, validity and relevance of data obtained for analysis and decision making purposes.
• Interacts with individuals from a variety of organizations (e.g., Board deputies, management from centralized County agencies, members from municipalities, State and federal legislative bodies, and other external agencies) to represent the department on highly sensitive, contentious and confidential issues; makes presentations, provides advice and/or consultation services, resolves conflicts, mediates disputes, and negotiates agreements; coordinates activities with County central agency and departmental staff, contractors, consultants, outside agencies, etc., to ensure that programs are successfully implemented.
• Actively participates in the development of options, programs, services and positions that meet objectives and best balance the interests of various stakeholders; provides the highest level of technical review on the development of programs and/or policies designed to address problems or improve operations, through strategic advocacy.
• Oversees auditing activities and the ongoing evaluation of processes and programs to ensure effectiveness, efficiencies and compliance, as well as to ensure that processes are capable and stable, and programs are proceeding as planned; addresses emerging issues and concerns in order to develop timely, proactive responses.
• Performs various administrative duties (e.g., creating and maintaining files; formatting standard documents; receiving, processing, and routing documents) by appropriately applying federal and State laws, County and local ordinances, and departmental policies and procedures in order to ensure all work done complies with established guidelines and the requirements of professional standards.

EXAMPLE OF DUTIES:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Human Resources:

• Directs administrative professional and technical staff in a central human resources office and/or area providing services including classification, recruitment, selection, discipline, policy, occupational health and safety, and payroll services.
• Directs and oversees test validation studies and other highly complex and sensitive research assignments requiring a substantial depth of analysis and the use of qualitative and/or quantitative analytical methods such as job analysis and adverse impact analysis.
• Represents the department on examination appeals, classification studies, investigations, advocacy and other highly sensitive, contentious and confidential issues.
• Prepares and/or directs the preparation of, and reviews, corrective action plans; department-wide reports, which include disciplinary action, leave of absence, risk management, litigation, return-to-work, and mandatory training reports.

Contracts:

• Supervises the operations and activities of contracting staff providing contract development and administration services to obtain a variety of contract services; plans, assigns, reviews and evaluates the work of contract analysts. Recommends to department management the rank order and priority of services identified for contracting in light of overall departmental plans.
• Directs the study and review of complex departmental activities and specialized services in priority order to develop information on workload, personnel, equipment, and material requirements and determine availability of data on current county costs.
• Represents the department on County Protest Policy Panel matters, audits from the Auditor-Controller, reports from the District Attorney, and other highly sensitive contentious and confidential issues.
• Performs the highest level technical review over the contract solicitation, development, negotiation, and approval process; formulates and recommends departmental contracting policies to management on the handling of unprecedented issues.
• Prepares and/or directs the preparation of, and reviews, reports to regulatory agencies at various governmental levels, financial reports regarding grant funding from various agencies, and solicitation documents.

Budget/Finance:

• Directs administrative professional and technical staff in the preparation and ongoing administration of the budget for a large County department.
• Directs and oversees studies involving the funding of new state-mandated programs and other highly complex and sensitive research assignments requiring a substantial depth of analysis and the use of qualitative and/or quantitative analytical methods such as budget forecasting, trending, and cost benefit analysis.
• Prepares and/or directs the preparation of, and reviews, complex financial reports containing financial impact analyses due to budgetary changes at various governmental levels, as well as program rate review, budget status, and cash flow reports.
• Represents the department on matters involving fiscal disallowances, settlement agreements, curtailment of funding, and other highly sensitive, contentious and confidential issues.

General Administration and other closely related administrative functional areas:

• Directs and oversees highly complex and sensitive research assignments such as misconduct, fraud, and abuse of authority investigations.
• Represents the department on audits from the Auditor-Controller, District Attorney reports and other highly sensitive, contentious and confidential issues.
• Creates and maintains files such as investigative reports, corrective action plans and internal audit reports.

Requirements

MINIMUM REQUIREMENTS:

Option 1:

Two years of bona-fide supervisory experience* over a unit of analysts performing assignments within one or more of the following administrative fields: human resources, budget, finance, contracts or other closely-related administrative field - AND - two additional years of experience at the level of a journey analyst** or higher within one or more of these administrative fields.

Option 2:

Two years of any bona-fide supervisory experience* - AND - four years of experience at the level of a journey analyst** or higher within one or more of the following administrative fields: human resources, budget, finance, contracts or other closely-related administrative field.

Option 3:

Two years of experience at the level of a senior analyst *** or higher functioning in a consultative role in the Department of Auditor-Controller, Chief Executive Office, Department of Human Resources, or Internal Services Department's Countywide Contracts Division, interpreting and applying County policies, rules, and regulations and providing direction, guidance, and advice to management and administrative staff in County line departments - AND - four years of experience at the level of a journey analyst** or higher within one or more of the following administrative fields: human resources, budget, finance, contracts, or other closely-related administrative field.

*Bona-fide supervisory experience includes responsibility for planning, assigning and reviewing the work of staff, evaluating employee performance, participating in interviewing and selecting new staff, and performance management.

**Journey-level analyst work involves the independent performance of work assignments which require the use of sound professional judgment, initiative and creativity in identifying and selecting research and analytical methods and techniques to address and resolve complex, controversial, and/or sensitive problems related to administrative functions such as human resources, budget, finance, contracts and other closely-related, sensitive and confidential administrative functional areas.

Note: For a fuller description of journey-level analytical work, refer to Los Angeles County's Administrative Services Manager I class.

*** Senior-level analyst work involves functioning in a lead or project management capacity with responsibility for providing guidance and direction to staff on the most specialized, complex, and difficult analytical assignments which impact major departmental programs and administrative operations, or in central agency departments, where they are responsible for providing consultation and guidance to management in County line departments on highly complex issues and problems associated with their area of expertise.

Note: For a fuller description of senior-level analytical work, refer to Los Angeles County's Administrative Services Manager II class.

REQUIRED COMPETENCIES*:

Leading Change: Innovation and Creativity; External Awareness; Flexibility/Adaptability; Resilience; Strategic Thinking; Vision. Leading People: Conflict Management; Developing Others; Promoting a Diverse Workforce; Teambuilding/Collaboration; Promoting an Accountable Workforce. Achieving Results: Customer Service; Decisiveness; Integrity/Honesty; Planning and Evaluation. Operational Acumen: Fiscal Responsibility; Workforce Development; Operational Improvement. Building Partnerships: Influencing/Negotiating; Networking; Political Acumen. Fundamental Competencies: Active Listening; Reasoning/Critical thinking; Oral Communication; Written Communication. Technical Credibility: Specialized Job Knowledge; Supervisory/Management Knowledge

*A full listing of these competencies and their definitions can be accessed at: http://ceo.lacounty.gov/misc/Administrative%20Services%20Manager%20III%20Leadership%20Competencies_1.pdf

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

Additional Information

EXAMINATION CONTENT:
Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

_______________________________________________________________

Application and Filing Information

HOW TO APPLY:

Applications must be filed ONLINE ONLY . Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice.

Many important notifications will be sent electronically to the email address provided on the
application, so it is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.



SOCIAL SECURITY NUMBER:

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org .

FAIR CHANCE EMPLOYER:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

DO NOT SHARE USER ID AND PASSWORD:

All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Department Contact Name: Exam Analyst

Department Contact Phone: (323) 659-6546

Department Contact E-mail: HRExams@ph.lacounty.gov

Exam Number: PH1004A-EA

California Relay Services Phone: (800) 735-2922

ADA Coordinator Phone: (323) 659-6546

Teletype Phone: (800) 899-4099

Alternate Teletype Phone: (800) 897-0077

For detailed information, please click here

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