Principal Salesforce Engineer (Principal IT Analyst)

  • STATE BAR OF CALIFORNIA
  • Los Angeles, California
  • Mar 08, 2024
Full Time Administrative Analysis and Research Engineering Information Technology and Communication Services Planning and Development

Job Description

Job Description

Office of Information Technology

Annual Salary Range: $120,729 - $160,952

FLSA Exempt / Non-Represented

This position allows for up to four days of remote work per week.

The Office of Information Technology seeks a Principal Salesforce Engineer in our Los Angeles or San Francisco office. The salary range for this position is $120,729 - $160,952. This position allows for up to four days of remote work per week. The ideal candidate will have solid technical expertise, a track record for delivering timely projects, and a minimum of 7+ years of Salesforce development experience. This role will collaborate with the business to help identify and provide solutions to business needs.

About the Office

Information Technology (IT) is responsible for applications development and support, infrastructure support, telecommunications, and video conferencing resources that support the work of the State Bar. This is accomplished via Applications, Operations and related project and web management.

The Ideal Candidate

IT is looking for a Salesforce Engineer to support the existing Salesforce platform. The ideal candidates will have 7+ years of experience in Salesforce, including Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Apex triggers and classes, Salesforce LWC components, API Integration and Salesforce Configuration experience.

Definition

Under general direction, performs advanced, specialized work of professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including the development of complex applications; database management; and web server management administration and installation; while working with a significant amount of independent authority and judgment. Incumbents' primary responsibilities consist of acting as the lead over a team of professional information technology employees and/or providing expertise and guidance in complex information systems analysis and solutions, including the strategic, overall design of complex systems; and performs other related duties as assigned. May provide functional, technical, or lead direction over lower level technical and/or professional staff.

Distinguishing Characteristics

This is the principal-level class in the IT Analyst job family. This class is distinguished from the Lead IT Analyst classification as the Salesforce Engineer performs more complex level professional systems and applications-related duties particularly related to the Salesforce platform that include acting in an advisory role to other analytical staff and providing strategic input within his/her area of specialization, and/or leading a team of professionals. The Salesforce Engineer is distinguished from the IT Manager in that the latter's primary responsibility is for managing a major work unit within the IT Department and the primary responsibility is performing supervision while the Salesforce Engineer serves as a highly-specialized individual contributor.

Examples of Essential Duties

Duties may include, but are not limited to the following:
  • Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and; modification within area of expertise.
  • Analyzes and evaluates business requirements; consults with personnel from various departments and identifies areas for strategic database, web, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes. Designs system architecture and configuration, database, web server environments, and/or web-based application solutions that meet the needs of the organization and develops plans to initiate improvements.
  • Prepares complex reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions.
  • Answers questions and provides information to other departments; analyzes questions and recommends appropriate corrective action.
  • Coordinates with systems, and/or database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status timelines and other details.
  • Trains, leads and provides technical guidance to professional and technical staff assigned to business systems analysis and application development, database administration, web server management administration.
  • Provides technical and functional supervision of contractors/vendors and after-hours technology support as required.
  • Coordinates the activities of State Bar technical personnel and contract personnel during major and minor application problems; provides problem status, oral and written, to management; focuses on preventing and resolving application and system problems related to area of assignment.
  • Serves as the administrator for large and highly complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure interoperability across multiple platforms and technologies.
  • Communicates and coordinates with various State Bar departments and divisions on business process automation needs; identifies the appropriate staff resources for projects based on knowledge, skill, and workload and assigns projects accordingly. Designs and creates and/or directs others in the design and creation of complex software and/or web based applications across that cross multiple State Bar departments.
  • Provides recommendations related to the development and/or improvement of hardware, software, and/or web-based applications across multiple State departments; recommends and/or implements operating system adjustments to maximize application performance and resource resolution.
  • Follows, maintains, and implements internal controls, web security and other security systems for computer and telecommunication data, systems and hardware protection.
  • Performs other related duties as assigned.

Employment Standards

Knowledge of:
  • Advanced principles and practices of effective team building, leadership and conflict resolution, project management and work flow analysis.
  • Advanced principles of application development methodologies such as Waterfall, Agile, etc.
  • Advanced principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content.
  • Advanced principles and practices of systems and procedures analysis and design.
  • Complex software Tools, text equipment and measurement techniques.
  • A broad range of operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program.
  • Advanced principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems.
  • Principles and practices of customer service.
  • Methods and techniques of developing and presenting technical documentation and training materials, recordkeeping, modern office procedures and equipment.
  • Programming tools for Website servers and transaction and ancillary systems for Website support.
  • Advanced principles and practices of business operations analysis, complex database design and administration, website management, and enterprise level information technology infrastructures.

Ability to:
  • Communicate clearly both orally and in writing.
  • Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations.
  • Research, design, implement and maintain various software technology solutions, including new technology.
  • Communicate technical information to a wide variety of users.
  • Interpret and explain pertinent State Bar and department policies and procedures.
  • Plan, organize, prioritize and process work to ensure that deadlines are met.
  • Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and application systems.
  • Adapt quickly to changes in policies, procedures, assignments and work locations.
  • Communicate effectively, both orally and in writing.
  • Establish and maintain effective working relationships within and outside the department.
  • Prepare and maintain documentation for procedures, processes, and tables related to area of assignment.
  • Identify and resolve system performance and security issues.
  • Read, comprehend and retain technical information on computer products and systems.

Minimum Qualifications

Education:
  • Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement.
  • Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education.

Experience:
  • Minimum of seven (7) years of professional information technology experience 7+ years of experience in Salesforce, including Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Apex triggers and classes, Salesforce LWC components, API integration and Salesforce Configuration experience.

Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification.

License, Certificate, Registration Requirements
  • None required.


We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.

Job Address

Los Angeles, California United States View Map