Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in Human Resources, Business, Public Administration, or in a field related to the job, plus two (2) years of experience in a related field. Experience may substitute for the education up to the maximum of four (4) years. Licenses and Certifications Required: None. Notes to Applicants The Human Resources Department works to position the City of Austin as an employer of choice through balanced, efficient and collaborative strategic partnerships. We support and develop a high performing and diverse workforce that fosters a healthy, safe, respectful and productive work environment for employees and their families, City departments and the community. With oversight from the Municipal & Civil Service Manager, the Municipal Civil Service ( MCS ) Coordinator serves as a liaison between the MCS Commission and the City of Austin; is responsible for a coordinating the logistics of MCS Commission meetings; interprets the City Charter, MCS Rules, City of Austin Personnel Policies and Administrative Bulletins; meets with employees to communicate the MCS Appeal process, timelines, and deliverables; and delivers trainings to City Employees. This position will support Municipal Civil Service; however, the posting may be used to fill any future vacancy for either Municipal Civil Service or Public Safety Civil Service. When completing the City of Austin employment application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. And are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. Assessment : An assessment(s) may be administered as part of the interview process. Pay Range $28.04 - $34.34 Hours Monday to Friday: 8:00 a.m. to 5:00 p.m. Hours may vary due to operational needs - Some evenings and weekends may be required. The City of Austin supports a 50% hybrid schedule, after the completion of a successful initial probationary period. Job Close Date 05/13/2024 Type of Posting External Department Human Resources Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5202 E. Ben White Blvd., Austin TX, 78741, Suite 500 Preferred Qualifications Preferred Experience: Experience with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint Experience tracking data, creating and managing databases Experience creating reports, presentations, meeting binders, and/or internal communications and memoranda Experience conducting workplace training Experience working with Boards and/or Commissions Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. When assigned to Public Safety Civil Service: Supports the Civil Service Commission and Civil Service Office: coordinates Commission meetings and disciplinary hearings; arranges locations and times; gathers and distributes documents and materials; prepares and posts agendas and notices; requests legal opinions; prepares subpoenas; tracks and acts on outstanding issues; and ensures adherence to governing doctrines. Provides accurate information on and/or interpretation of Chapter 143 of the Texas Local Government code, Civil Service Commission Rules & Procedures, Agreements between the City of Austin and the Austin Police Association, Austin Fire Department Collective Bargaining Agreements, and City of Austin Civil Service Personnel Policies and Procedures. Coordinates and administers aspects of the civil service promotional process for public safety departments. Works closely with the purchasing department and civil service administrator for issuance of bids for promotional exams and monitors contracts. Maintains and enters data for the Civil Service database and the Civil Service Office Intranet website. Coordinates the Assessment Center process by making the necessary accommodations; i.e. travel arrangements for the assessors; lodging, equipment, and meals. Responds to open records requests. Maintains Civil Service records compliant with the City’s records management system. When assigned to Municipal Civil Service: Coordinates Commission meetings and disciplinary hearings including all required preparations and documents. Provides accurate information on and/or interpretation of Texas Local Government code, Civil Service Commission Rules & Procedures, and civil service agreements with the City. Supports and assists with all processes required by the applicable civil service code. Coordinates and assists with all required legal documents and documentation. Assists with communication to internal and external stakeholders, including notices, memorandum, letters, and the intranet. Maintains and enters data in systems required for reporting and collecting performance data. Provides and supports all logistical requirements of the department. Responds to open records requests. Coordinates and administers aspects of the civil service promotional process. Facilitates the issuance of bids. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Civil Service processes. Knowledge of Federal, State and local laws and ordinances. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in handling conflict, hostile and/or uncertain situations. Skill in handling and prioritizing multiple tasks. Skill in the use of computers and related software applications. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to work with frequent interruptions and changes in priorities. Ability to provide the highest level of customer service. Ability to establish and maintain good working relationships with other City employees and the public. Ability to work in a team environment. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Civil Service Coordinator are: Graduation with a Bachelor’s degree from an accredited college or university with major course work in Human Resources, Business, Public Administration, or in a field related to the job, plus two (2) years of experience in a related field. Experience may substitute for the education up to the maximum of four (4) years. Do you meet these minimum qualifications? Yes No * Describe your proficiency with Microsoft Office Suite, specifically with Word, PowerPoint, and Outlook. (Open Ended Question) * Briefly describe your experience tracking data, creating and managing databases. If you do not have experience, please indicated N/A. (Open Ended Question) * How many years of experience do you have creating reports, presentations, meeting binders, and/or internal communications and memoranda? None Less than 1 year 1 to less than 2 years 2 to less than 3 years 3 to less than 4 years 4 or more years * Briefly describe your experience providing workplace training. (Open Ended Question) * What is your experience is working with Boards or Commissions? No experience Less than 1 year experience working with Boards and/or Commissions 1 to 2 years’ experience working with Boards and/or Commissions 2 to 3 years’ experience working with Boards and/or Commissions 3+ years’ experience working with Boards and/or Commissions * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents Resume
Apr 23, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in Human Resources, Business, Public Administration, or in a field related to the job, plus two (2) years of experience in a related field. Experience may substitute for the education up to the maximum of four (4) years. Licenses and Certifications Required: None. Notes to Applicants The Human Resources Department works to position the City of Austin as an employer of choice through balanced, efficient and collaborative strategic partnerships. We support and develop a high performing and diverse workforce that fosters a healthy, safe, respectful and productive work environment for employees and their families, City departments and the community. With oversight from the Municipal & Civil Service Manager, the Municipal Civil Service ( MCS ) Coordinator serves as a liaison between the MCS Commission and the City of Austin; is responsible for a coordinating the logistics of MCS Commission meetings; interprets the City Charter, MCS Rules, City of Austin Personnel Policies and Administrative Bulletins; meets with employees to communicate the MCS Appeal process, timelines, and deliverables; and delivers trainings to City Employees. This position will support Municipal Civil Service; however, the posting may be used to fill any future vacancy for either Municipal Civil Service or Public Safety Civil Service. When completing the City of Austin employment application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. And are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. Assessment : An assessment(s) may be administered as part of the interview process. Pay Range $28.04 - $34.34 Hours Monday to Friday: 8:00 a.m. to 5:00 p.m. Hours may vary due to operational needs - Some evenings and weekends may be required. The City of Austin supports a 50% hybrid schedule, after the completion of a successful initial probationary period. Job Close Date 05/13/2024 Type of Posting External Department Human Resources Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5202 E. Ben White Blvd., Austin TX, 78741, Suite 500 Preferred Qualifications Preferred Experience: Experience with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint Experience tracking data, creating and managing databases Experience creating reports, presentations, meeting binders, and/or internal communications and memoranda Experience conducting workplace training Experience working with Boards and/or Commissions Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. When assigned to Public Safety Civil Service: Supports the Civil Service Commission and Civil Service Office: coordinates Commission meetings and disciplinary hearings; arranges locations and times; gathers and distributes documents and materials; prepares and posts agendas and notices; requests legal opinions; prepares subpoenas; tracks and acts on outstanding issues; and ensures adherence to governing doctrines. Provides accurate information on and/or interpretation of Chapter 143 of the Texas Local Government code, Civil Service Commission Rules & Procedures, Agreements between the City of Austin and the Austin Police Association, Austin Fire Department Collective Bargaining Agreements, and City of Austin Civil Service Personnel Policies and Procedures. Coordinates and administers aspects of the civil service promotional process for public safety departments. Works closely with the purchasing department and civil service administrator for issuance of bids for promotional exams and monitors contracts. Maintains and enters data for the Civil Service database and the Civil Service Office Intranet website. Coordinates the Assessment Center process by making the necessary accommodations; i.e. travel arrangements for the assessors; lodging, equipment, and meals. Responds to open records requests. Maintains Civil Service records compliant with the City’s records management system. When assigned to Municipal Civil Service: Coordinates Commission meetings and disciplinary hearings including all required preparations and documents. Provides accurate information on and/or interpretation of Texas Local Government code, Civil Service Commission Rules & Procedures, and civil service agreements with the City. Supports and assists with all processes required by the applicable civil service code. Coordinates and assists with all required legal documents and documentation. Assists with communication to internal and external stakeholders, including notices, memorandum, letters, and the intranet. Maintains and enters data in systems required for reporting and collecting performance data. Provides and supports all logistical requirements of the department. Responds to open records requests. Coordinates and administers aspects of the civil service promotional process. Facilitates the issuance of bids. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Civil Service processes. Knowledge of Federal, State and local laws and ordinances. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in handling conflict, hostile and/or uncertain situations. Skill in handling and prioritizing multiple tasks. Skill in the use of computers and related software applications. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to work with frequent interruptions and changes in priorities. Ability to provide the highest level of customer service. Ability to establish and maintain good working relationships with other City employees and the public. Ability to work in a team environment. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Civil Service Coordinator are: Graduation with a Bachelor’s degree from an accredited college or university with major course work in Human Resources, Business, Public Administration, or in a field related to the job, plus two (2) years of experience in a related field. Experience may substitute for the education up to the maximum of four (4) years. Do you meet these minimum qualifications? Yes No * Describe your proficiency with Microsoft Office Suite, specifically with Word, PowerPoint, and Outlook. (Open Ended Question) * Briefly describe your experience tracking data, creating and managing databases. If you do not have experience, please indicated N/A. (Open Ended Question) * How many years of experience do you have creating reports, presentations, meeting binders, and/or internal communications and memoranda? None Less than 1 year 1 to less than 2 years 2 to less than 3 years 3 to less than 4 years 4 or more years * Briefly describe your experience providing workplace training. (Open Ended Question) * What is your experience is working with Boards or Commissions? No experience Less than 1 year experience working with Boards and/or Commissions 1 to 2 years’ experience working with Boards and/or Commissions 2 to 3 years’ experience working with Boards and/or Commissions 3+ years’ experience working with Boards and/or Commissions * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents Resume
JOB SUMMARY: This position plans, coordinates and manages all programs and activities of the Chilson Senior Center, budgeting, securing facilities, training of part-time and volunteer staff, marketing, and evaluations of all classes and activities. Position involves extensive customer contact and administrative support. The salary range for this position is $28.08- $37.90 per hour with a hiring range of $ 28.08 - $ 32.99 , depending on qualifications and experience. Position will close to applicants on: Friday, 4/26/24 at 12:00 P.M. M.S.T. ESSENTIAL FUNCTIONS: Demonstrate quality and excellence in service with a customer focus. Stay abreast of trends with older adults and align activities and programs to engage with a wide variety of participants. Prepares and maintains files and reports for budgets and use patterns. Provides good public relations by notifying class participants and instructors of class cancellations, processes class refunds, receiving and replying to all correspondence. Supervise senior leisure interest and programs. Provide a comprehensive training program for all part-time instructors, volunteers and activity leaders. Complete all employee life cycle processes including hiring and performance management. Ensure instructors/coaches have proper class set-ups, rosters, and equipment needs; provides on-site supervision of programs and classes, manages safety protocol. Programming & Enrichment: Plans and organizes classes, activities, day trips, and special events on a seasonal basis by researching class trends, day trip, and extended travel opportunities; recruiting and hiring qualified instructors, writing and editing brochure descriptions, promoting programs, and secures appropriate facility space for all programs and activities. Monitors program budget by compiling revenue and expenditure figures for yearly budget; purchasing program supplies and equipment; purchasing admissions and bus transportation for day trips, verifying revenue and expenditures on monthly printout; compiles cost analysis on programs and classes; processes part-time payroll. Evaluate classes, trips and programs on an on-going basis, utilizing statistics to plan and market future programs and classes. Volunteer & Community Partnership Front desk management, engaging guests, providing excellent customer service and administrative responsibilities. Coordinates annual special events by recruiting sponsorships and donations for the events; ordering appropriate prizes and awards manage special promotions, organize and supervise overall event. Recruit and train volunteers. Coordinate with community, health and social agencies to enhance senior service programs and activities. Provides administrative support to the Chilson Senior Advisory Committee and collaborate with Chairperson. Manage the insurance based fitness program enrollments, verifies eligibility, processes renewals and refunds, and membership cancellations. Create and submit weekly and monthly promotional articles to various newspapers and senior publications. Provide clerical and administrative support for the department by typing, editing and proofreading correspondence and reports; maintaining correspondence and other files; ensuring office supplies are well organized and adequately stocked; providing expertise on basic operation and maintenance of any office equipment. OTHER JOB FUNCTIONS: Assists in emergency situations. Supervisor duties for Temporary and Limited Benefitted Employees Include: May monitor day-to-day operations. May provide direction to direct reports following standard practices and procedures. May oversee tactical operations of support or trade employees. May make recommendations regarding personnel decisions related to hiring, performance, or disciplinary actions. Champions and embodies the company's mission, vision, values, and culture. QUALIFICATIONS: Required Education: Bachelor's Degree in Recreation, Health, Gerontology or related field. Required Experience: 2 years relevant professional experience. Preferred Experience: Some staff supervision. Some professional experience in recreation with older adults. Some cash handling experience highly desired. An equivalent combination of education and/or experience may substitute for education requirements on a year for year basis. Certifications: Must possess a valid driver's license. CPR/First Aid required, or the ability to obtain within 90 days of hire. KNOWLDEDGE, SKILLS & ABILITIES: Excellent oral and written communications skills, ability to work well with others, and ability to plan, organize and create innovative activities required. Must possess a sound knowledge of a variety of senior fitness and aquatic fitness classes and provide training to instructors on proper exercise techniques. Ability to prepare reports and track participation using math principles. Working knowledge of modern office equipment and software. High quality customer service skills with the ability to effectively communicate in a positive, friendly, and professional manner with staff and the general public to promote service excellence. Discern and maintain confidentiality. Plan, organize and prioritize work and manage multiple tasks, short and long-term, in a fast paced environment. Accurately maintain files, records, and reports. PHYSICAL DEMANDS & WORKING CONDITIONS: Frequent minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Frequent exposure to routine office noise and equipment. Occasional light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools. Occasional exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefit Eligible Benefits Package Includes: Two (2) medical plans, Dental, Vision (for self/ spouse/ children) Employee Health & Wellness Center (self/family) Paid vacation, holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match Comprehensive Employee Assistance Program Voluntary 529 College Invest program Personal and Professional Development opportunities Discounted recreation passes Employee recognition program Exceptional work-life balance Tuition Reimbursement Program Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information. Employment offers will be conditional on the successful completion of a driving record and criminal history background check, including a criminal sex offender search.
Apr 12, 2024
Full Time
JOB SUMMARY: This position plans, coordinates and manages all programs and activities of the Chilson Senior Center, budgeting, securing facilities, training of part-time and volunteer staff, marketing, and evaluations of all classes and activities. Position involves extensive customer contact and administrative support. The salary range for this position is $28.08- $37.90 per hour with a hiring range of $ 28.08 - $ 32.99 , depending on qualifications and experience. Position will close to applicants on: Friday, 4/26/24 at 12:00 P.M. M.S.T. ESSENTIAL FUNCTIONS: Demonstrate quality and excellence in service with a customer focus. Stay abreast of trends with older adults and align activities and programs to engage with a wide variety of participants. Prepares and maintains files and reports for budgets and use patterns. Provides good public relations by notifying class participants and instructors of class cancellations, processes class refunds, receiving and replying to all correspondence. Supervise senior leisure interest and programs. Provide a comprehensive training program for all part-time instructors, volunteers and activity leaders. Complete all employee life cycle processes including hiring and performance management. Ensure instructors/coaches have proper class set-ups, rosters, and equipment needs; provides on-site supervision of programs and classes, manages safety protocol. Programming & Enrichment: Plans and organizes classes, activities, day trips, and special events on a seasonal basis by researching class trends, day trip, and extended travel opportunities; recruiting and hiring qualified instructors, writing and editing brochure descriptions, promoting programs, and secures appropriate facility space for all programs and activities. Monitors program budget by compiling revenue and expenditure figures for yearly budget; purchasing program supplies and equipment; purchasing admissions and bus transportation for day trips, verifying revenue and expenditures on monthly printout; compiles cost analysis on programs and classes; processes part-time payroll. Evaluate classes, trips and programs on an on-going basis, utilizing statistics to plan and market future programs and classes. Volunteer & Community Partnership Front desk management, engaging guests, providing excellent customer service and administrative responsibilities. Coordinates annual special events by recruiting sponsorships and donations for the events; ordering appropriate prizes and awards manage special promotions, organize and supervise overall event. Recruit and train volunteers. Coordinate with community, health and social agencies to enhance senior service programs and activities. Provides administrative support to the Chilson Senior Advisory Committee and collaborate with Chairperson. Manage the insurance based fitness program enrollments, verifies eligibility, processes renewals and refunds, and membership cancellations. Create and submit weekly and monthly promotional articles to various newspapers and senior publications. Provide clerical and administrative support for the department by typing, editing and proofreading correspondence and reports; maintaining correspondence and other files; ensuring office supplies are well organized and adequately stocked; providing expertise on basic operation and maintenance of any office equipment. OTHER JOB FUNCTIONS: Assists in emergency situations. Supervisor duties for Temporary and Limited Benefitted Employees Include: May monitor day-to-day operations. May provide direction to direct reports following standard practices and procedures. May oversee tactical operations of support or trade employees. May make recommendations regarding personnel decisions related to hiring, performance, or disciplinary actions. Champions and embodies the company's mission, vision, values, and culture. QUALIFICATIONS: Required Education: Bachelor's Degree in Recreation, Health, Gerontology or related field. Required Experience: 2 years relevant professional experience. Preferred Experience: Some staff supervision. Some professional experience in recreation with older adults. Some cash handling experience highly desired. An equivalent combination of education and/or experience may substitute for education requirements on a year for year basis. Certifications: Must possess a valid driver's license. CPR/First Aid required, or the ability to obtain within 90 days of hire. KNOWLDEDGE, SKILLS & ABILITIES: Excellent oral and written communications skills, ability to work well with others, and ability to plan, organize and create innovative activities required. Must possess a sound knowledge of a variety of senior fitness and aquatic fitness classes and provide training to instructors on proper exercise techniques. Ability to prepare reports and track participation using math principles. Working knowledge of modern office equipment and software. High quality customer service skills with the ability to effectively communicate in a positive, friendly, and professional manner with staff and the general public to promote service excellence. Discern and maintain confidentiality. Plan, organize and prioritize work and manage multiple tasks, short and long-term, in a fast paced environment. Accurately maintain files, records, and reports. PHYSICAL DEMANDS & WORKING CONDITIONS: Frequent minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Frequent exposure to routine office noise and equipment. Occasional light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools. Occasional exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefit Eligible Benefits Package Includes: Two (2) medical plans, Dental, Vision (for self/ spouse/ children) Employee Health & Wellness Center (self/family) Paid vacation, holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match Comprehensive Employee Assistance Program Voluntary 529 College Invest program Personal and Professional Development opportunities Discounted recreation passes Employee recognition program Exceptional work-life balance Tuition Reimbursement Program Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information. Employment offers will be conditional on the successful completion of a driving record and criminal history background check, including a criminal sex offender search.
The Senior Marketing Coordinator is responsible for collaborating with staff to design, plan, and execute marketing, branding, and public relations for the City of Loveland’s utilities. This position works with the Customer Experience team to create marketing strategies and campaigns to align organization and community facing programs, projects, and initiatives, utilizing multiple marketing techniques to reach customers with a goal to inform, educate and engage customers. This position also supports the Office of Communication and Engagement as needed. The salary range for this position is $80,000 to $98,891 annually, with a hiring range of $80,000 to $86,072 annually, depending on qualifications and experience. This opportunity will be available until May 1, 2024 at 3:00pm. A current resume is required, and a cover letter is preferred. The Customer Experience team seeks a driven, collaborative professional who is passionate about building relationships, protecting the environment and marketing sustainable operations. They must be resourceful, innovative, forward thinking and a committed team player who maintains an enthusiastic and positive attitude. Our core values of teamwork, ethics and excellence are fundamental to everything we do, and the ideal candidate will have a proven track record of establishing and maintaining relationships within the business community, providing excellent customer service, and managing energy and water programs to success. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Essential Functions As a brand champion, collaborate to ensure all contributors of the utility understand the brand and its goals. Recommend short-and long-range marketing, information and strategic communication plans for programs and services. Coordinate aspects of marketing, education and information programs such as collateral materials, campaigns, employee and customer communications, and billing campaigns. Analyze campaigns and strategize to maximize customer related activities. Takes a lead administrative role in the design, review production and distribution of information, print media, case studies, videos and other educational material. Tracks all marketing projects using project management software and methodology, for reporting purposes. Promotes and drives service and behaviors through customer outreach, demonstrations, events, communications, etc. Promotes and supports events with marketing efforts, planning, securing sponsorships, providing community relations, and on-site assistance. Manages the utility websites including publishing content, maintaining continuity of themes, designing layout, streamlining navigation and increasing online presence to utility customers. Provide support in coordinating activities related to customer satisfaction and utilization objectives. Partners with supervisors and managers to conceptualize and plan marketing for programs, and special events. Maintains expert level knowledge of services, programs, industry, and other municipalities. Creates reports and facilitates projects to identify and support customer service and customer experience opportunities. Works with department, division and program partners on training materials, event promotions, and new tool development. Writes and edit articles, maintains press contacts, and proofreading all outgoing communications. Manages the utility’s social media profiles and presence, including Facebook, X, Instagram, YouTube, NextDoor, and additional channels that may be deemed relevant. Optimizes content for search engines. Initiates and prepares contracts for marketing, website and print vendors. Negotiates contracts as needed. Utilizes analytics to evaluate website traffic, social media, and program performance. Develops holistic quarterly performance report for all marketing and communications work. Works with the Customer Experience Manager to develop and submit cost estimates for inclusion in the annual budget for marketing and promotion of Loveland Utilities. Creates and manages public relations and emergency response communications in times of crisis. Other Job Functions Maintains and assists in developing effective processes that complement the division. With a strong emphasis on customer service, provides front-line response to a variety of public and internal inquiries regarding department activities, policies, programs, procedures, and projects over the phone, in person and through written correspondence; coordinate distribution of information to appropriate personnel and redirect customers when appropriate. Assists and supports the division with high-level projects and analysis as needed. Completes special projects, serves on committees, and other duties as assigned. Qualifications Education 4 Year / Bachelor's Degree in Communications, Marketing, Business, News Media, Public Relations or a related field. An equivalent combination of education and/or experience may substitute for education requirements on a year-for-year basis. Required Experience: 5 years of progressively responsible, professional experience in a communications and marketing role with an emphasis on customer service. Certifications: A valid Driver’s License is required. Knowledge, Skills, and Abilities Excellent writing, editing (photo/video/text), presentation and communication skills. Experience with creating and curating content for business media and blogs. Experience using a variation of popular social media platforms. A passion and experience with social media, email campaigns and the associated technology commonly used for creating social content. Experience with project management as a discipline and project management software. Proficiency with data analytics. Knowledge of website, social analytics tools, Microsoft Office Suite, link tracking tools like bit.ly, Adobe Illustrator, InDesign, Photoshop, HTML, content management systems, and any associated technology commonly used for creating marketing content. Experience with planning events. Excellent customer service and phone skills. Must handle multiple tasks simultaneously, to think logically and solve problems, work well under pressure, and prioritize assignments to meet deadlines. Must develop and maintain effective, cooperative, friendly, and professional working relationships, using superior verbal and written communication skills with City employees and the public even in conflict situations. Must discern when confidentiality is required and maintain confidentiality. Physical Demands Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Working Environment Occasional: Exposure to routine office noise and equipment. Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident. Additional Working Demands / Conditions: Work is performed in an office environment, but can involve field work to include occasional weekends or night shifts attending special events and/or meetings. May need to report to work after hours in emergency situations. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefit Eligible Benefits Package Includes: Two (2) Medical plans, Dental, Vision (for self/ spouse/ children) A Dedicated, exclusive Employee Health and Wellness Center Discounted Chilson Center passes Paid vacation, holidays, floating holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match A Comprehensive Employee Assistance Program Voluntary 529 College Invest program Tuition Reimbursement Employee Referral Program Personal and Professional Development opportunities Employee Recognition Program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information. Employment offers will be conditional on the successful completion of a driving record and criminal history background check.
Apr 17, 2024
Full Time
The Senior Marketing Coordinator is responsible for collaborating with staff to design, plan, and execute marketing, branding, and public relations for the City of Loveland’s utilities. This position works with the Customer Experience team to create marketing strategies and campaigns to align organization and community facing programs, projects, and initiatives, utilizing multiple marketing techniques to reach customers with a goal to inform, educate and engage customers. This position also supports the Office of Communication and Engagement as needed. The salary range for this position is $80,000 to $98,891 annually, with a hiring range of $80,000 to $86,072 annually, depending on qualifications and experience. This opportunity will be available until May 1, 2024 at 3:00pm. A current resume is required, and a cover letter is preferred. The Customer Experience team seeks a driven, collaborative professional who is passionate about building relationships, protecting the environment and marketing sustainable operations. They must be resourceful, innovative, forward thinking and a committed team player who maintains an enthusiastic and positive attitude. Our core values of teamwork, ethics and excellence are fundamental to everything we do, and the ideal candidate will have a proven track record of establishing and maintaining relationships within the business community, providing excellent customer service, and managing energy and water programs to success. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Essential Functions As a brand champion, collaborate to ensure all contributors of the utility understand the brand and its goals. Recommend short-and long-range marketing, information and strategic communication plans for programs and services. Coordinate aspects of marketing, education and information programs such as collateral materials, campaigns, employee and customer communications, and billing campaigns. Analyze campaigns and strategize to maximize customer related activities. Takes a lead administrative role in the design, review production and distribution of information, print media, case studies, videos and other educational material. Tracks all marketing projects using project management software and methodology, for reporting purposes. Promotes and drives service and behaviors through customer outreach, demonstrations, events, communications, etc. Promotes and supports events with marketing efforts, planning, securing sponsorships, providing community relations, and on-site assistance. Manages the utility websites including publishing content, maintaining continuity of themes, designing layout, streamlining navigation and increasing online presence to utility customers. Provide support in coordinating activities related to customer satisfaction and utilization objectives. Partners with supervisors and managers to conceptualize and plan marketing for programs, and special events. Maintains expert level knowledge of services, programs, industry, and other municipalities. Creates reports and facilitates projects to identify and support customer service and customer experience opportunities. Works with department, division and program partners on training materials, event promotions, and new tool development. Writes and edit articles, maintains press contacts, and proofreading all outgoing communications. Manages the utility’s social media profiles and presence, including Facebook, X, Instagram, YouTube, NextDoor, and additional channels that may be deemed relevant. Optimizes content for search engines. Initiates and prepares contracts for marketing, website and print vendors. Negotiates contracts as needed. Utilizes analytics to evaluate website traffic, social media, and program performance. Develops holistic quarterly performance report for all marketing and communications work. Works with the Customer Experience Manager to develop and submit cost estimates for inclusion in the annual budget for marketing and promotion of Loveland Utilities. Creates and manages public relations and emergency response communications in times of crisis. Other Job Functions Maintains and assists in developing effective processes that complement the division. With a strong emphasis on customer service, provides front-line response to a variety of public and internal inquiries regarding department activities, policies, programs, procedures, and projects over the phone, in person and through written correspondence; coordinate distribution of information to appropriate personnel and redirect customers when appropriate. Assists and supports the division with high-level projects and analysis as needed. Completes special projects, serves on committees, and other duties as assigned. Qualifications Education 4 Year / Bachelor's Degree in Communications, Marketing, Business, News Media, Public Relations or a related field. An equivalent combination of education and/or experience may substitute for education requirements on a year-for-year basis. Required Experience: 5 years of progressively responsible, professional experience in a communications and marketing role with an emphasis on customer service. Certifications: A valid Driver’s License is required. Knowledge, Skills, and Abilities Excellent writing, editing (photo/video/text), presentation and communication skills. Experience with creating and curating content for business media and blogs. Experience using a variation of popular social media platforms. A passion and experience with social media, email campaigns and the associated technology commonly used for creating social content. Experience with project management as a discipline and project management software. Proficiency with data analytics. Knowledge of website, social analytics tools, Microsoft Office Suite, link tracking tools like bit.ly, Adobe Illustrator, InDesign, Photoshop, HTML, content management systems, and any associated technology commonly used for creating marketing content. Experience with planning events. Excellent customer service and phone skills. Must handle multiple tasks simultaneously, to think logically and solve problems, work well under pressure, and prioritize assignments to meet deadlines. Must develop and maintain effective, cooperative, friendly, and professional working relationships, using superior verbal and written communication skills with City employees and the public even in conflict situations. Must discern when confidentiality is required and maintain confidentiality. Physical Demands Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Working Environment Occasional: Exposure to routine office noise and equipment. Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident. Additional Working Demands / Conditions: Work is performed in an office environment, but can involve field work to include occasional weekends or night shifts attending special events and/or meetings. May need to report to work after hours in emergency situations. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefit Eligible Benefits Package Includes: Two (2) Medical plans, Dental, Vision (for self/ spouse/ children) A Dedicated, exclusive Employee Health and Wellness Center Discounted Chilson Center passes Paid vacation, holidays, floating holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match A Comprehensive Employee Assistance Program Voluntary 529 College Invest program Tuition Reimbursement Employee Referral Program Personal and Professional Development opportunities Employee Recognition Program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information. Employment offers will be conditional on the successful completion of a driving record and criminal history background check.
Our Marketing - Content Coordinator is responsible for researching, creating and managing engaging content for various platforms. They play an integral role in building and engaging the Loveland Water and Power customer base, and creating effective content and materials that will promote the long-term growth of our utility. The Content Coordinator often collaborates with subject matter experts and internal teams to translate concepts into accessible copy. The salary range for this position is $65,404 to $88,295 annually with a hiring range of $65,404 to $76,850 annually, depending on qualifications and experience. This opportunity will be available to applicants until Wednesday, May 8, 2024 at 12:00 P.M. M.S.T. A current resume is required, and a cover letter is preferred. The Customer Experience team seeks a driven, collaborative professional who is resourceful, innovative, forward thinking and a committed team player. Our core values of teamwork, ethics, and excellence are fundamental to everything we do when promoting the growth of Loveland's Utilities. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Essential Functions Create and manage engaging content for various platforms (website, social media, email, blog, etc.) Research and develop content ideas aligned with overall marketing and communication goals. Write and edit different types of content, including website copy, social media posts, email campaigns, press releases, etc. Collaborate with subject matter experts to translate technical concepts into accessible copy. Adapt writing style to target audiences while maintaining brand voice. Manage content workflow and ensure timely delivery. Proofread and edit content for accuracy, clarity, and style. Collaborate with various teams like OCE to create and share content. Monitor and analyze content performance metrics. Stay informed about content trends and best practices. Research and develop content ideas aligned with overall marketing and communication goals. Attends meetings in various locations within the demographic area. May assist with other marketing and communication tasks as needed. Other Job Functions Responsible for developing and maintaining the department’s online content. Oversees and manages content for print media and other promotional pieces. Monitors brand performance. Elevates the organization’s awareness of marketing activities through internal city marketing. Prepares and submits cost estimates for inclusion in the annual budget for marketing and promotion of Loveland Water and Power. Support events when necessary. Manages all aspects of the creative process ensuring that messaging and branding elements are fully integrated across all communication channels. Represents the City in interdepartmental, interagency, community and professional meetings as required. Completes special projects and serves on committees. Performs other duties as assigned. Qualifications Education 4 Year / Bachelor's Degree in Communications, Marketing, Journalism or related field. An equivalent combination of education and/or experience may substitute for education requirements on a year-for-year basis. Experience Required 3 years of progressively responsible, professional experience in a marketing/content development with emphasis in customer service. Proficiency in content management systems (CMS). Preferred Knowledge of SEO and content marketing best practices. Experience with social media marketing and analytics. Utility Experience. Certifications: Must have a valid Driver's License. Knowledge, Skills, and Abilities Excellent writing, editing, presentation and communication skills. Excellent customer service and phone skills. Excellent communication and interpersonal skills Experience with social media marketing a plus Ability to work independently and as part of a team Experience with tabling events. Knowledge of website and social analytics tools. Creative and innovative thinker, tech-savvy with Microsoft Office Suite, Adobe Illustrator, InDesign, Photoshop, HTML, content management systems and any software commonly used for creating marketing material and social content. Physical Demands Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Working Environment Frequent: Exposure to routine office noise and equipment. Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident. Additional Working Demands / Conditions: Work hours may vary to occasional weekends or evenings attending special events and/or meetings This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefit Eligible Benefits Package Includes: Two (2) Medical plans, Dental, Vision (for self/ spouse/ children) A Dedicated, exclusive Employee Health and Wellness Center Discounted Chilson Center passes Paid vacation, holidays, floating holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match A Comprehensive Employee Assistance Program Voluntary 529 College Invest program Tuition Reimbursement Employee Referral Program Personal and Professional Development opportunities Employee Recognition Program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information. Employment offers will be conditional on the successful completion of a driving record and criminal history background check.
Apr 24, 2024
Full Time
Our Marketing - Content Coordinator is responsible for researching, creating and managing engaging content for various platforms. They play an integral role in building and engaging the Loveland Water and Power customer base, and creating effective content and materials that will promote the long-term growth of our utility. The Content Coordinator often collaborates with subject matter experts and internal teams to translate concepts into accessible copy. The salary range for this position is $65,404 to $88,295 annually with a hiring range of $65,404 to $76,850 annually, depending on qualifications and experience. This opportunity will be available to applicants until Wednesday, May 8, 2024 at 12:00 P.M. M.S.T. A current resume is required, and a cover letter is preferred. The Customer Experience team seeks a driven, collaborative professional who is resourceful, innovative, forward thinking and a committed team player. Our core values of teamwork, ethics, and excellence are fundamental to everything we do when promoting the growth of Loveland's Utilities. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Essential Functions Create and manage engaging content for various platforms (website, social media, email, blog, etc.) Research and develop content ideas aligned with overall marketing and communication goals. Write and edit different types of content, including website copy, social media posts, email campaigns, press releases, etc. Collaborate with subject matter experts to translate technical concepts into accessible copy. Adapt writing style to target audiences while maintaining brand voice. Manage content workflow and ensure timely delivery. Proofread and edit content for accuracy, clarity, and style. Collaborate with various teams like OCE to create and share content. Monitor and analyze content performance metrics. Stay informed about content trends and best practices. Research and develop content ideas aligned with overall marketing and communication goals. Attends meetings in various locations within the demographic area. May assist with other marketing and communication tasks as needed. Other Job Functions Responsible for developing and maintaining the department’s online content. Oversees and manages content for print media and other promotional pieces. Monitors brand performance. Elevates the organization’s awareness of marketing activities through internal city marketing. Prepares and submits cost estimates for inclusion in the annual budget for marketing and promotion of Loveland Water and Power. Support events when necessary. Manages all aspects of the creative process ensuring that messaging and branding elements are fully integrated across all communication channels. Represents the City in interdepartmental, interagency, community and professional meetings as required. Completes special projects and serves on committees. Performs other duties as assigned. Qualifications Education 4 Year / Bachelor's Degree in Communications, Marketing, Journalism or related field. An equivalent combination of education and/or experience may substitute for education requirements on a year-for-year basis. Experience Required 3 years of progressively responsible, professional experience in a marketing/content development with emphasis in customer service. Proficiency in content management systems (CMS). Preferred Knowledge of SEO and content marketing best practices. Experience with social media marketing and analytics. Utility Experience. Certifications: Must have a valid Driver's License. Knowledge, Skills, and Abilities Excellent writing, editing, presentation and communication skills. Excellent customer service and phone skills. Excellent communication and interpersonal skills Experience with social media marketing a plus Ability to work independently and as part of a team Experience with tabling events. Knowledge of website and social analytics tools. Creative and innovative thinker, tech-savvy with Microsoft Office Suite, Adobe Illustrator, InDesign, Photoshop, HTML, content management systems and any software commonly used for creating marketing material and social content. Physical Demands Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Working Environment Frequent: Exposure to routine office noise and equipment. Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident. Additional Working Demands / Conditions: Work hours may vary to occasional weekends or evenings attending special events and/or meetings This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefit Eligible Benefits Package Includes: Two (2) Medical plans, Dental, Vision (for self/ spouse/ children) A Dedicated, exclusive Employee Health and Wellness Center Discounted Chilson Center passes Paid vacation, holidays, floating holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match A Comprehensive Employee Assistance Program Voluntary 529 College Invest program Tuition Reimbursement Employee Referral Program Personal and Professional Development opportunities Employee Recognition Program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information. Employment offers will be conditional on the successful completion of a driving record and criminal history background check.
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 536852; 3/22/2024 INTAKE AND OPERATIONS COORDINATOR Administrative Support Coordinator I College of Arts and Letters- Advisement Center Salary Range: $3,680 - $5,783/Monthly (Budgeted Hiring Salary Range: $3,680 - $4,005/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; temporary appointment, expires on or before one-year from date of hire; may be extended, may become permanent; non-exempt classification. Essential Functions : Under the direction of the Director of Student Success, the incumbent has the primary responsibility for coordinating and providing student intake/screening, daily operations/logistics coordination, and overseeing the budget and absence management for the Arts & Letters Advisement Center. The incumbent screens, prioritizes and provides general academic information to Arts & Letters majors on various topics, including the College's programs and degree requirements. The coordinator determines if a student's situation must be directed to an advisor via drop-in, appointment, or electronic advising. As necessary, the incumbent refers students to faculty/departmental advisors, career counselors, academic support services, counseling, psychological services, and other resources as appropriate. This position serves as the primary contact person for the Arts & Letters Advisement Center. It works closely with faculty and staff advisors, Arts & Letters departments, Arts & Letters Dean's Office, and other University offices as needed. This position maintains, gathers, and analyzes data pertinent to assessing students' drop-ins, appointment, and electronic advising needs. The incumbent uses this data to create, coordinate, and evaluate the daily, weekly, and semester advising calendars to ensure optimum advisor availability for students while balancing the administrative time necessary for advisors' special projects. In consultation with the Director, the incumbent identifies, researches, analyzes, and recommends solutions to operational issues, unit priorities, and institutional policies affecting the advisement of students. This position creates, updates, and shares documentation related to Arts & Letters Advisement Center advising policies, practices, and procedures. The incumbent recruits, trains, supervises, and provides work direction for student assistants. This position manages projects, coordinates, and implements the creation, updating, revision, and evaluation of the unit's online web content and print materials. In partnership with the advisors, the incumbent assists in the planning, implementing, and evaluating academic advising workshops and programs. As needed, the incumbent provides proactive administrative support for the Director. This position coordinates logistical details (e.g., calendar coordination, room and equipment reservation, publicity, duplication of supplemental materials, ordering of supplies, agenda creation, minute taking, etc.) for unit operations, meetings, and programs. The incumbent coordinates and maintains oversight and security of student files/records, including purging and maintaining student records. Required Qualifications & Experience : Equivalent to three years of general office experience, which included providing ongoing work coordination and/or lead responsibilities with notable accountability for the work results of support staff or unit administrative function. The incumbent must have experience with multi-line telephones, scanners, fax, and copy machines. The incumbent must have working knowledge of standard correspondence formats. The incumbent must have strong ability to exercise independent initiative and sound judgment within general guidelines with the acumen and sensitivity to assess and identify those situations and decisions that require higher-level approval or consultation; prioritize people and situations; manage complex calendars and determine necessary modifications to the daily, weekly, and semester schedules of multiple individuals to meet students' advising needs; and proactively use data to assess and make recommendations to streamline and improve office operations; understand, remember, and explain detailed information orally and in writing with accuracy and clarity; manage heavy workload and handle multiple tasks with potentially competing deadlines, while maintaining accuracy; accuracy and orderly work habits in deadline with large volumes of paperwork and detail; create print materials to promote unit programs and services; proficiency in Microsoft Windows, Outlook, Excel, PowerPoint; maintain confidentiality; work effectively as a team member and independently; write and review mass messaging; manage complex calendars and determine necessary modifications to the daily, weekly, and semester schedules of multiple individuals to meet students' advising needs; and to proactively use data to assess and make recommendations to streamline and improve office operations. The incumbent must have excellent interpersonal and customer service skills (poise, active listening, tact, diplomacy, patience, discretion, assertiveness) to effectively interact with students, staff, faculty, and the public in-person, by telephone, and via e-mail; and in organizing and work and prioritizing tasks to meet deadlines despite frequent interruptions; skill in establishing and maintaining effective paper and electronic filing systems. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Bachelor's degree from an accredited four-year college or university. Experience with and an understanding of the goals, functions, and structure of higher education, academic advising, and student services. Experience documenting, updating, and sharing operational and procedural documentation and manuals. Demonstrated experience updating content on webpages. Experience assisting student service professionals in the development, implementation, and evaluation of advising programs and services. Knowledge of Cal State LA programs and services, especially those offered within the College of Arts & Letters. Experience with Navigate L.A. (EAB/Student Success Collaborative), e-advising tools, People Soft. Closing Date : Review of applications will begin on April 5, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Mar 22 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 23, 2024
Job No: 536852; 3/22/2024 INTAKE AND OPERATIONS COORDINATOR Administrative Support Coordinator I College of Arts and Letters- Advisement Center Salary Range: $3,680 - $5,783/Monthly (Budgeted Hiring Salary Range: $3,680 - $4,005/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; temporary appointment, expires on or before one-year from date of hire; may be extended, may become permanent; non-exempt classification. Essential Functions : Under the direction of the Director of Student Success, the incumbent has the primary responsibility for coordinating and providing student intake/screening, daily operations/logistics coordination, and overseeing the budget and absence management for the Arts & Letters Advisement Center. The incumbent screens, prioritizes and provides general academic information to Arts & Letters majors on various topics, including the College's programs and degree requirements. The coordinator determines if a student's situation must be directed to an advisor via drop-in, appointment, or electronic advising. As necessary, the incumbent refers students to faculty/departmental advisors, career counselors, academic support services, counseling, psychological services, and other resources as appropriate. This position serves as the primary contact person for the Arts & Letters Advisement Center. It works closely with faculty and staff advisors, Arts & Letters departments, Arts & Letters Dean's Office, and other University offices as needed. This position maintains, gathers, and analyzes data pertinent to assessing students' drop-ins, appointment, and electronic advising needs. The incumbent uses this data to create, coordinate, and evaluate the daily, weekly, and semester advising calendars to ensure optimum advisor availability for students while balancing the administrative time necessary for advisors' special projects. In consultation with the Director, the incumbent identifies, researches, analyzes, and recommends solutions to operational issues, unit priorities, and institutional policies affecting the advisement of students. This position creates, updates, and shares documentation related to Arts & Letters Advisement Center advising policies, practices, and procedures. The incumbent recruits, trains, supervises, and provides work direction for student assistants. This position manages projects, coordinates, and implements the creation, updating, revision, and evaluation of the unit's online web content and print materials. In partnership with the advisors, the incumbent assists in the planning, implementing, and evaluating academic advising workshops and programs. As needed, the incumbent provides proactive administrative support for the Director. This position coordinates logistical details (e.g., calendar coordination, room and equipment reservation, publicity, duplication of supplemental materials, ordering of supplies, agenda creation, minute taking, etc.) for unit operations, meetings, and programs. The incumbent coordinates and maintains oversight and security of student files/records, including purging and maintaining student records. Required Qualifications & Experience : Equivalent to three years of general office experience, which included providing ongoing work coordination and/or lead responsibilities with notable accountability for the work results of support staff or unit administrative function. The incumbent must have experience with multi-line telephones, scanners, fax, and copy machines. The incumbent must have working knowledge of standard correspondence formats. The incumbent must have strong ability to exercise independent initiative and sound judgment within general guidelines with the acumen and sensitivity to assess and identify those situations and decisions that require higher-level approval or consultation; prioritize people and situations; manage complex calendars and determine necessary modifications to the daily, weekly, and semester schedules of multiple individuals to meet students' advising needs; and proactively use data to assess and make recommendations to streamline and improve office operations; understand, remember, and explain detailed information orally and in writing with accuracy and clarity; manage heavy workload and handle multiple tasks with potentially competing deadlines, while maintaining accuracy; accuracy and orderly work habits in deadline with large volumes of paperwork and detail; create print materials to promote unit programs and services; proficiency in Microsoft Windows, Outlook, Excel, PowerPoint; maintain confidentiality; work effectively as a team member and independently; write and review mass messaging; manage complex calendars and determine necessary modifications to the daily, weekly, and semester schedules of multiple individuals to meet students' advising needs; and to proactively use data to assess and make recommendations to streamline and improve office operations. The incumbent must have excellent interpersonal and customer service skills (poise, active listening, tact, diplomacy, patience, discretion, assertiveness) to effectively interact with students, staff, faculty, and the public in-person, by telephone, and via e-mail; and in organizing and work and prioritizing tasks to meet deadlines despite frequent interruptions; skill in establishing and maintaining effective paper and electronic filing systems. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Bachelor's degree from an accredited four-year college or university. Experience with and an understanding of the goals, functions, and structure of higher education, academic advising, and student services. Experience documenting, updating, and sharing operational and procedural documentation and manuals. Demonstrated experience updating content on webpages. Experience assisting student service professionals in the development, implementation, and evaluation of advising programs and services. Knowledge of Cal State LA programs and services, especially those offered within the College of Arts & Letters. Experience with Navigate L.A. (EAB/Student Success Collaborative), e-advising tools, People Soft. Closing Date : Review of applications will begin on April 5, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Mar 22 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CITY OF MOUNT VERNON, WA
Mount Vernon, Washington, USA
Summary This position is responsible for monitoring events taking place at Mount Vernon Parks and Enrichment Services rental facilities and performing administrative duties when needed, such as phone calling, organizing files, copying, etc. The facilities could include, but are not limited to, the Sherman Anderson Ballpark, Hillcrest Lodge, and the Vaux Retreat Center. This position must be knowledgeable of the facilities rules and regulations and ensure compliance. Interaction with the public is an integral part of this position and excellent customer service is essential. This position represents the City and Parks and Enrichment Services Department and must effectively communicate and interact with rental customers, fellow city staff, and the general public. Work schedule varies based on facility rentals. Essential Functions Essential functions may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Essential duties and responsibilities may include, but are not limited to, the following : Primary function is to ensure all rental rules and regulations are followed by event sponsor and guests to assure safety and protect City facilities.Prior to monitoring an event, review information packet to become familiar with the event.Ensure all permits for the rental are displayed by the event sponsor/coordinator.Responsible for promoting safety and maintaining order at facilities during events. Periodically walk the venue’s grounds to confirm appropriate activity is occurring.Act as liaison between event sponsor and City if problems arise.Complete reporting forms and return to the Parks and Enrichment Services Administration office.Responsible for shutting down an event if the event sponsor/coordinator is unwilling or unable to comply with the rules and regulations.Responsible for providing event sponsor/coordinator with direction and supervision of clean-up tasks and check renter out at end of the event with a walk through of the facility.Accountable for making sure the facility is secure at the conclusion of the rental.Requires frequent interaction with the public including children and adults. It is expected of all employees to present a positive image of the City of Mount Vernon to various users, participants and the public.Attend and participate in assigned meetings and training session.When needed, assist with park duties to include locking up restrooms, locking park gates, emptying trash cans.Sherman Anderson Baseball Field events; basic ballfield maintenance to include remarking lines, wetting down infield and raking out base paths as needed.Must be able to work flexible hours, including nights and weekends and may be needed to work city sponsored events.Must provide own transportation to work site.Performs other related duties as required. Qualifications Education, Training and Experience Guidelines. High School Diploma or GED. Must be at least 21 years of age; Experience working with the public and large groups in a public setting is preferred An equivalent combination of education, training and experience that provides the desired knowledge, skills and abilities will be considered. License and Certification Requirements. Valid Washington State driver’s license. Must have a driving history acceptable to the city and must maintain an insurable driving record. CPR & AED and First Aid - required within 6 months of hire. Knowledge, Skills and Abilities Knowledge of: Operation of office and facility rental equipment (computer, copies, phone laptop, projector, screen, etc.) Operations of basic field preparation to include infield rake, ballfield drag, field liner. Policies, procedures, and regulations that govern the rental facilities. Basic computer programs, phones, and office equipment. Health Department rules and regulations. State Liquor Control Board rules and regulations. Basic emergency protocols. Skills in: Utilizing a computer and relevant software applications; Time management and work prioritization; Providing attention to detail. Ability to: Positively and effectively communicate with all customers, service groups, and staff, both orally and in writing. Provide high quality customer service. Work independently. Perform manual tasks, as needed. Recognize safety concerns and handle appropriately. Maintain equipment, facility, and grounds. Maintain accurate records. Enforce rules and regulations with rental groups. Communicate in Spanish is desirable, but not required. Operate facility equipment to include sound. Work flexible hours, including nights and weekends and may be needed to work city sponsored events. Provide own transportation to work site. BENEFITS: Paid sick leave The City of Mount Vernon provides and enforces a drug free workplace and maintains a smoke free work environment. The City of Mount Vernon is an Equal Opportunity Employer. Department of Retirement Systems Retirement Plan Sick leave Closing Date/Time: Continuous
Apr 21, 2024
Part Time
Summary This position is responsible for monitoring events taking place at Mount Vernon Parks and Enrichment Services rental facilities and performing administrative duties when needed, such as phone calling, organizing files, copying, etc. The facilities could include, but are not limited to, the Sherman Anderson Ballpark, Hillcrest Lodge, and the Vaux Retreat Center. This position must be knowledgeable of the facilities rules and regulations and ensure compliance. Interaction with the public is an integral part of this position and excellent customer service is essential. This position represents the City and Parks and Enrichment Services Department and must effectively communicate and interact with rental customers, fellow city staff, and the general public. Work schedule varies based on facility rentals. Essential Functions Essential functions may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Essential duties and responsibilities may include, but are not limited to, the following : Primary function is to ensure all rental rules and regulations are followed by event sponsor and guests to assure safety and protect City facilities.Prior to monitoring an event, review information packet to become familiar with the event.Ensure all permits for the rental are displayed by the event sponsor/coordinator.Responsible for promoting safety and maintaining order at facilities during events. Periodically walk the venue’s grounds to confirm appropriate activity is occurring.Act as liaison between event sponsor and City if problems arise.Complete reporting forms and return to the Parks and Enrichment Services Administration office.Responsible for shutting down an event if the event sponsor/coordinator is unwilling or unable to comply with the rules and regulations.Responsible for providing event sponsor/coordinator with direction and supervision of clean-up tasks and check renter out at end of the event with a walk through of the facility.Accountable for making sure the facility is secure at the conclusion of the rental.Requires frequent interaction with the public including children and adults. It is expected of all employees to present a positive image of the City of Mount Vernon to various users, participants and the public.Attend and participate in assigned meetings and training session.When needed, assist with park duties to include locking up restrooms, locking park gates, emptying trash cans.Sherman Anderson Baseball Field events; basic ballfield maintenance to include remarking lines, wetting down infield and raking out base paths as needed.Must be able to work flexible hours, including nights and weekends and may be needed to work city sponsored events.Must provide own transportation to work site.Performs other related duties as required. Qualifications Education, Training and Experience Guidelines. High School Diploma or GED. Must be at least 21 years of age; Experience working with the public and large groups in a public setting is preferred An equivalent combination of education, training and experience that provides the desired knowledge, skills and abilities will be considered. License and Certification Requirements. Valid Washington State driver’s license. Must have a driving history acceptable to the city and must maintain an insurable driving record. CPR & AED and First Aid - required within 6 months of hire. Knowledge, Skills and Abilities Knowledge of: Operation of office and facility rental equipment (computer, copies, phone laptop, projector, screen, etc.) Operations of basic field preparation to include infield rake, ballfield drag, field liner. Policies, procedures, and regulations that govern the rental facilities. Basic computer programs, phones, and office equipment. Health Department rules and regulations. State Liquor Control Board rules and regulations. Basic emergency protocols. Skills in: Utilizing a computer and relevant software applications; Time management and work prioritization; Providing attention to detail. Ability to: Positively and effectively communicate with all customers, service groups, and staff, both orally and in writing. Provide high quality customer service. Work independently. Perform manual tasks, as needed. Recognize safety concerns and handle appropriately. Maintain equipment, facility, and grounds. Maintain accurate records. Enforce rules and regulations with rental groups. Communicate in Spanish is desirable, but not required. Operate facility equipment to include sound. Work flexible hours, including nights and weekends and may be needed to work city sponsored events. Provide own transportation to work site. BENEFITS: Paid sick leave The City of Mount Vernon provides and enforces a drug free workplace and maintains a smoke free work environment. The City of Mount Vernon is an Equal Opportunity Employer. Department of Retirement Systems Retirement Plan Sick leave Closing Date/Time: Continuous
Contra Costa County, CA
Martinez, California, United States
The Position CLOSING DATE: OPEN UNTIL FILLED The Board of Supervisors have authorized the following future salary increases for this classification: 5% on July 1, 2023 | 5% on July 1, 2024 | 5% on July 1, 2025 Bargaining Unit: Local 21 - Supervisory Nurse The Contra Costa County Health Services Department is recruiting Registered Nurses to fill three (3) Nursing Shift Coordinator vacancies at the Contra Costa Regional Medical Center located in Martinez, CA. Under direction, incumbents coordinate and supervise hospital nursing activities on an assigned shift in the absence of administrative personnel and ensure nursing staff levels are adequate to meet patient census. One of the primary duties includes scheduling relief nursing coverage for all units and for all shifts. The appointee will also act as a clinical resource person and represent nursing administration in the absence of the Nursing Program Managers; implement policies and procedures and interpret them to staff, patients and visitors; make recommendations to improve procedures; make rounds to oversee nursing care; and arrange for call-ins of medical and ancillary staff as necessary. To read the complete job description, please visit the website www.cccounty.us/hr The eligible list established from this recruitment may remain in effect for six months. Typical Tasks Supervises and coordinates hospital nursing activities on an assigned shift Serves as a clinical resource for patient care needs Acts as resource person in the absence of administration Participates in special projects/assignments and quality improvement activities Represents nursing administration on evening, night and weekend shifts in the absence of the Director of Inpatient Nursing Operations Recommends policies and procedures to improve nursing services Implements nursing administrative policies, procedures and standards for nursing staff Schedules relief nursing coverage for all units and for all shifts As needed, initiates disaster procedures in the absence of hospital administration Ensures adherence to State regulations and Joint Committee on Accreditation of Hospital regulations Arranges for call-ins of ancillary staff as necessary Makes rounds to oversee nursing care Interprets hospital policies and procedures to staff, patients and visitors Provides and promotes excellence in customer service for both internal and external customers Minimum Qualifications License and Certification Required: Candidates must possess and maintain throughout the duration of employment: a current, valid and unrestricted Registered Nurse license issued by the California Board of Registered Nursing; AND a valid Basic Life Support (BLS) certification issued by the American Heart Association or CPR certification issued by the American Red Cross (Healthcare Provider); AND Advanced Cardiac Life Support (ACLS). Education: Possession of a Bachelor's degree in Nursing from an accredited college or university. Experience: Three (3) years of full time, or its equivalent, experience as a Registered Nurse in an acute care hospital, one (1) year of which was in the capacity of a Charge Nurse or Head Nurse or other supervisory/leadership role. Substitution: Two (2) additional years of experience as a Charge Nurse or Head Nurse may be substituted for the Bachelor's degree. OTHER REQUIREMENTS: A background investigation/fingerprint and/or physical examination may be required prior to the start of employment. PLEASE NOTE: ALL APPLICANTS MUST SUBMIT A COPY OF THEIR BASIC LIFE SUPPORT OR CPR CERTIFICATION AND ADVANCED CARDIAC LIFE SUPPORT CERTIFICATIONS AT TIME OF APPLICATION AND INCLUDE THEIR REGISTERED NURSE LICENSE NUMBER IN THE 'CERTIFICATES AND LICENSES' SECTION OF THE APPLICATION. A COMPLETED SUPPLEMENTAL QUESTIONNAIRE IS REQUIRED Selection Process 1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. 2. Training and Experience Evaluation: At the time of filing, within the supplemental questionnaire, candidates will be required to complete a training and experience questionnaire. Candidates that clearly meet the minimum qualifications, as described above, will have their training and experience responses evaluated. The training and experience questionnaire is designed to measure candidate’s relevant education, training, and/or experience as it relates to the Nursing Shift Coordinator classification. ( Weighted 100% ). TENTATIVE EXAM DATES Supplemental questions will be evaluated on a monthly basis. Responses to the supplemental questions are submitted at the time of application filing. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
Apr 21, 2024
Full Time
The Position CLOSING DATE: OPEN UNTIL FILLED The Board of Supervisors have authorized the following future salary increases for this classification: 5% on July 1, 2023 | 5% on July 1, 2024 | 5% on July 1, 2025 Bargaining Unit: Local 21 - Supervisory Nurse The Contra Costa County Health Services Department is recruiting Registered Nurses to fill three (3) Nursing Shift Coordinator vacancies at the Contra Costa Regional Medical Center located in Martinez, CA. Under direction, incumbents coordinate and supervise hospital nursing activities on an assigned shift in the absence of administrative personnel and ensure nursing staff levels are adequate to meet patient census. One of the primary duties includes scheduling relief nursing coverage for all units and for all shifts. The appointee will also act as a clinical resource person and represent nursing administration in the absence of the Nursing Program Managers; implement policies and procedures and interpret them to staff, patients and visitors; make recommendations to improve procedures; make rounds to oversee nursing care; and arrange for call-ins of medical and ancillary staff as necessary. To read the complete job description, please visit the website www.cccounty.us/hr The eligible list established from this recruitment may remain in effect for six months. Typical Tasks Supervises and coordinates hospital nursing activities on an assigned shift Serves as a clinical resource for patient care needs Acts as resource person in the absence of administration Participates in special projects/assignments and quality improvement activities Represents nursing administration on evening, night and weekend shifts in the absence of the Director of Inpatient Nursing Operations Recommends policies and procedures to improve nursing services Implements nursing administrative policies, procedures and standards for nursing staff Schedules relief nursing coverage for all units and for all shifts As needed, initiates disaster procedures in the absence of hospital administration Ensures adherence to State regulations and Joint Committee on Accreditation of Hospital regulations Arranges for call-ins of ancillary staff as necessary Makes rounds to oversee nursing care Interprets hospital policies and procedures to staff, patients and visitors Provides and promotes excellence in customer service for both internal and external customers Minimum Qualifications License and Certification Required: Candidates must possess and maintain throughout the duration of employment: a current, valid and unrestricted Registered Nurse license issued by the California Board of Registered Nursing; AND a valid Basic Life Support (BLS) certification issued by the American Heart Association or CPR certification issued by the American Red Cross (Healthcare Provider); AND Advanced Cardiac Life Support (ACLS). Education: Possession of a Bachelor's degree in Nursing from an accredited college or university. Experience: Three (3) years of full time, or its equivalent, experience as a Registered Nurse in an acute care hospital, one (1) year of which was in the capacity of a Charge Nurse or Head Nurse or other supervisory/leadership role. Substitution: Two (2) additional years of experience as a Charge Nurse or Head Nurse may be substituted for the Bachelor's degree. OTHER REQUIREMENTS: A background investigation/fingerprint and/or physical examination may be required prior to the start of employment. PLEASE NOTE: ALL APPLICANTS MUST SUBMIT A COPY OF THEIR BASIC LIFE SUPPORT OR CPR CERTIFICATION AND ADVANCED CARDIAC LIFE SUPPORT CERTIFICATIONS AT TIME OF APPLICATION AND INCLUDE THEIR REGISTERED NURSE LICENSE NUMBER IN THE 'CERTIFICATES AND LICENSES' SECTION OF THE APPLICATION. A COMPLETED SUPPLEMENTAL QUESTIONNAIRE IS REQUIRED Selection Process 1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. 2. Training and Experience Evaluation: At the time of filing, within the supplemental questionnaire, candidates will be required to complete a training and experience questionnaire. Candidates that clearly meet the minimum qualifications, as described above, will have their training and experience responses evaluated. The training and experience questionnaire is designed to measure candidate’s relevant education, training, and/or experience as it relates to the Nursing Shift Coordinator classification. ( Weighted 100% ). TENTATIVE EXAM DATES Supplemental questions will be evaluated on a monthly basis. Responses to the supplemental questions are submitted at the time of application filing. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 538008; 4/9/2024 EQUITY PROGRAMS SENIOR DESIGNER AND COORDINATOR Information Technology Consultant - Expert Center for Effective Teaching and Learning (CETL) Salary Range : $7,020 - $13,594/Monthly Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : Cal State LA's Center for Effective Teaching and Learning (CETL) creates and provides programming on teaching best practices including the use of academic technology in face-to-face, hybrid, and online learning environments. The Center's major projects include: designing, building, coordinating, and facilitating professional learning for faculty on effective teaching and effective use of academic technology ( e.g., teaching with AI, career engaged teaching); coordinating state-side, campus-wide online and hybrid course development; developing extended education online programs and certificates through the College of Professional and Global Education (PaGE); driving accessible technology initiatives in partnership with ITS Campus Accessibility; supporting new signature university programs (e.g., Prison B.A. Graduation Initiative) and/or faculty fellows. Reporting to CETL's Executive Director, the Sr. Designer/Coordinator will work in a fast-paced team environment. They will serve as an instructional design team lead and help oversee programming and course redesign operations. The Sr. Designer/Coordinator will function as the project manager of the following areas. Create new signature university programs that support faculty teaching in the Prison B.A. Program (Prison Graduation Initiative) in coordination with PaGE expand programming offerings beyond Cal State LA faculty to outside audiences, supporting other California higher education institutions and workforce development initiatives, design and develop programming content, provide project management, and coordinate with faculty program directors. Design workforce development programming and professional learning opportunities for lecturers, addressing pressing issues facing higher education teaching and learning related to equity. Design and create short and long form programming, offered multi-modally, e.g., live in-person/online, or asynchronously. Provide day-to-day operational oversight of the Academic Affairs ATI initiatives, mandated by federal law and Chancellor's office directives for accessible instructional materials. Develop faculty outreach and awareness campaigns. Serve on the ATI AIM subcommittee. Coordinate ATI AIM efforts through related programs (Online Course Development Program). Create programming that supports faculty, departments, and colleges in developing curriculum to effectively use artificial intelligence (AI), anticipating disruptive technological and societal changes that affect enrollment and retention. Project management duties include developing/maintaining project plans and sharing progress reports to keep stakeholders informed. The incumbent also develops modular instructional design elements and processes for their assigned programs ( e.g., templates, training resources, samples/examples). The Sr. Designer/Coordinator also provides faculty drop-in support to faculty clients, and provide training, support, and resources to faculty and staff on the effective use of instructional technologies and best practices in teaching and learning in CEIL' s Virtual Support. Required Qualifications & Experience : Bachelor's degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field, and two years of closely related job experience. Experience with software applications such as Adobe Create Suite, Microsoft Office, Camtasia, Captivate, and/or Articulate to create training and/or instructional content. Experience using a variety of educational technology tools (e.g., screen capture, webcasting, file storage, online collaboration, student response systems, survey tools, ePortfolios, etc.) to support teaching and learning. Experience redesigning courses from a face-to-face format to the hybrid and/or fully online format. Demonstrated knowledge of learning management systems (LMS). Demonstrated knowledge of instructional design principles, instructional development models, and adult learning theory. Strong troubleshooting, problem-solving, and writing skills. Strong oral communication skills. Must possess excellent customer service skills and strong presentation skills. Excellent interpersonal/intercultural skills working with a diverse group of faculty, staff, students, and administrators. Excellent organizational and time management skills. Demonstrated ability to write, develop, and publish training guides, support documentation, online tutorials, and/or video- or web-based training materials. Ability to train and oversee student employees. Ability to work independently with minimal supervision. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Master's or advanced degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field. Five years of experience in instructional design and training, preferably at a higher education institution. Experience with: building and facilitating the development of academic programs online; overseeing course redesign programs and working with faculty in their development of hybrid/blended and/or fully online courses or programs; assessment of instructional materials, courses, and programs using various evaluation methods, including learner analytics; teaching expert adults, particularly higher education faculty; supporting users with an LMS; and in the development of quality online course content and appropriate uses of academic technologies. Demonstrated knowledge of universal design principles and accessibility standards (e.g., Section 508). Familiarity with the Quality Matters (QM) rubric and/or completion of QM training workshops. Ability to: develop, and publish training guides, support documentation, online tutorials, and/or video- or web-based training materials; train and oversee student employees; and work independently with minimal supervision. Closing Date : Review of applications will begin on April 23, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. As part of the interview process, a task will be included. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 09 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 10, 2024
Job No: 538008; 4/9/2024 EQUITY PROGRAMS SENIOR DESIGNER AND COORDINATOR Information Technology Consultant - Expert Center for Effective Teaching and Learning (CETL) Salary Range : $7,020 - $13,594/Monthly Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : Cal State LA's Center for Effective Teaching and Learning (CETL) creates and provides programming on teaching best practices including the use of academic technology in face-to-face, hybrid, and online learning environments. The Center's major projects include: designing, building, coordinating, and facilitating professional learning for faculty on effective teaching and effective use of academic technology ( e.g., teaching with AI, career engaged teaching); coordinating state-side, campus-wide online and hybrid course development; developing extended education online programs and certificates through the College of Professional and Global Education (PaGE); driving accessible technology initiatives in partnership with ITS Campus Accessibility; supporting new signature university programs (e.g., Prison B.A. Graduation Initiative) and/or faculty fellows. Reporting to CETL's Executive Director, the Sr. Designer/Coordinator will work in a fast-paced team environment. They will serve as an instructional design team lead and help oversee programming and course redesign operations. The Sr. Designer/Coordinator will function as the project manager of the following areas. Create new signature university programs that support faculty teaching in the Prison B.A. Program (Prison Graduation Initiative) in coordination with PaGE expand programming offerings beyond Cal State LA faculty to outside audiences, supporting other California higher education institutions and workforce development initiatives, design and develop programming content, provide project management, and coordinate with faculty program directors. Design workforce development programming and professional learning opportunities for lecturers, addressing pressing issues facing higher education teaching and learning related to equity. Design and create short and long form programming, offered multi-modally, e.g., live in-person/online, or asynchronously. Provide day-to-day operational oversight of the Academic Affairs ATI initiatives, mandated by federal law and Chancellor's office directives for accessible instructional materials. Develop faculty outreach and awareness campaigns. Serve on the ATI AIM subcommittee. Coordinate ATI AIM efforts through related programs (Online Course Development Program). Create programming that supports faculty, departments, and colleges in developing curriculum to effectively use artificial intelligence (AI), anticipating disruptive technological and societal changes that affect enrollment and retention. Project management duties include developing/maintaining project plans and sharing progress reports to keep stakeholders informed. The incumbent also develops modular instructional design elements and processes for their assigned programs ( e.g., templates, training resources, samples/examples). The Sr. Designer/Coordinator also provides faculty drop-in support to faculty clients, and provide training, support, and resources to faculty and staff on the effective use of instructional technologies and best practices in teaching and learning in CEIL' s Virtual Support. Required Qualifications & Experience : Bachelor's degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field, and two years of closely related job experience. Experience with software applications such as Adobe Create Suite, Microsoft Office, Camtasia, Captivate, and/or Articulate to create training and/or instructional content. Experience using a variety of educational technology tools (e.g., screen capture, webcasting, file storage, online collaboration, student response systems, survey tools, ePortfolios, etc.) to support teaching and learning. Experience redesigning courses from a face-to-face format to the hybrid and/or fully online format. Demonstrated knowledge of learning management systems (LMS). Demonstrated knowledge of instructional design principles, instructional development models, and adult learning theory. Strong troubleshooting, problem-solving, and writing skills. Strong oral communication skills. Must possess excellent customer service skills and strong presentation skills. Excellent interpersonal/intercultural skills working with a diverse group of faculty, staff, students, and administrators. Excellent organizational and time management skills. Demonstrated ability to write, develop, and publish training guides, support documentation, online tutorials, and/or video- or web-based training materials. Ability to train and oversee student employees. Ability to work independently with minimal supervision. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Master's or advanced degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field. Five years of experience in instructional design and training, preferably at a higher education institution. Experience with: building and facilitating the development of academic programs online; overseeing course redesign programs and working with faculty in their development of hybrid/blended and/or fully online courses or programs; assessment of instructional materials, courses, and programs using various evaluation methods, including learner analytics; teaching expert adults, particularly higher education faculty; supporting users with an LMS; and in the development of quality online course content and appropriate uses of academic technologies. Demonstrated knowledge of universal design principles and accessibility standards (e.g., Section 508). Familiarity with the Quality Matters (QM) rubric and/or completion of QM training workshops. Ability to: develop, and publish training guides, support documentation, online tutorials, and/or video- or web-based training materials; train and oversee student employees; and work independently with minimal supervision. Closing Date : Review of applications will begin on April 23, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. As part of the interview process, a task will be included. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 09 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 533141; 10/25/2023 Revised OFFICE COORDINATOR Administrative Support Coordinator I Admissions and Recruitment Salary Range : $3505 - $5508/Monthly (Budgeted salary $3505 - $4006/Monthly) Work Schedule : Full-Time, Monday-Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Occasional evening, or weekend, work may be required. Essential Functions : Reporting to the Associate Director of Admissions and Recruitment, the incumbent oversees the day-to-day operations of the Office of Admissions and Recruitment and will provide confidential administrative services for the Associate Directors and the professional staff. The incumbent will: maintain prospective student and recruitment databases; prepare memos, reports, and correspondence; schedule meetings and associated catering, room rentals, etc.,; maintain Outlook calendars (including recruitment events); attend meetings and take minutes; ; complete travel and purchasing requests; maintain program budgets; coordinate student employment and payroll; oversee the training, scheduling and supervision of student assistant staff to ensure office operations are met; and serve as the front line staff for inquiries regarding university admissions, recruitment, and other department programs/activities. The incumbent is required to independently analyze difficult student issues and apply the knowledge of departmental and University administrative policies and procedures for daily problem solving. The incumbent will supervise office student assistant staff including the Communications Center student staff. All duties must be completed in compliance with federal state, CSU, University, Division, and Department established administrative policies and procedures. Required Qualifications & Experience : Equivalent to three years of general office experience, which included providing ongoing work coordination and/or lead responsibilities with notable accountability for the work results of support staff or unit administrative function. Must have thorough knowledge of office systems and ability to use a broader range of technology, systems and packages such as; copy machine, voice mail, printer, computers, MS Office, Excel, Access, PowerPoint, Outlook, internet browsers and various database platforms. Working knowledge of budget policies and procedures. Fundamental writing and presentation skills to effectively communicate standard information. Must be able to respond to routine inquiries and explain standard policies and procedures to others. Ability to: understand standard office procedures; operate office equipment and computer applications; perform basic arithmetic calculations; independently handle multiple work unit priorities and projects to ensure that responsibilities are completed in a timely manner; perform projections; to draft and compose correspondence and standard reports; and effectively handle a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : A quick study, multi-task oriented, ability to work well under pressure, and consistently demonstrate attitudes and behaviors in keeping with good customer service, professionalism, student-centered philosophy, and teamwork. Familiarity with CMS PeopleSoft, online record systems, and databases. Closing Date : Review of applications will begin on November 8, 2023, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Oct 24 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Job No: 533141; 10/25/2023 Revised OFFICE COORDINATOR Administrative Support Coordinator I Admissions and Recruitment Salary Range : $3505 - $5508/Monthly (Budgeted salary $3505 - $4006/Monthly) Work Schedule : Full-Time, Monday-Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Occasional evening, or weekend, work may be required. Essential Functions : Reporting to the Associate Director of Admissions and Recruitment, the incumbent oversees the day-to-day operations of the Office of Admissions and Recruitment and will provide confidential administrative services for the Associate Directors and the professional staff. The incumbent will: maintain prospective student and recruitment databases; prepare memos, reports, and correspondence; schedule meetings and associated catering, room rentals, etc.,; maintain Outlook calendars (including recruitment events); attend meetings and take minutes; ; complete travel and purchasing requests; maintain program budgets; coordinate student employment and payroll; oversee the training, scheduling and supervision of student assistant staff to ensure office operations are met; and serve as the front line staff for inquiries regarding university admissions, recruitment, and other department programs/activities. The incumbent is required to independently analyze difficult student issues and apply the knowledge of departmental and University administrative policies and procedures for daily problem solving. The incumbent will supervise office student assistant staff including the Communications Center student staff. All duties must be completed in compliance with federal state, CSU, University, Division, and Department established administrative policies and procedures. Required Qualifications & Experience : Equivalent to three years of general office experience, which included providing ongoing work coordination and/or lead responsibilities with notable accountability for the work results of support staff or unit administrative function. Must have thorough knowledge of office systems and ability to use a broader range of technology, systems and packages such as; copy machine, voice mail, printer, computers, MS Office, Excel, Access, PowerPoint, Outlook, internet browsers and various database platforms. Working knowledge of budget policies and procedures. Fundamental writing and presentation skills to effectively communicate standard information. Must be able to respond to routine inquiries and explain standard policies and procedures to others. Ability to: understand standard office procedures; operate office equipment and computer applications; perform basic arithmetic calculations; independently handle multiple work unit priorities and projects to ensure that responsibilities are completed in a timely manner; perform projections; to draft and compose correspondence and standard reports; and effectively handle a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : A quick study, multi-task oriented, ability to work well under pressure, and consistently demonstrate attitudes and behaviors in keeping with good customer service, professionalism, student-centered philosophy, and teamwork. Familiarity with CMS PeopleSoft, online record systems, and databases. Closing Date : Review of applications will begin on November 8, 2023, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Oct 24 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 538016; 04/17/2024 Online Programs Sr. Designer and Coordinator Information Technology Consultant III - Expert Center for Effective Teaching and Learning (CETL) Salary Range : $4,912 - $12,124/Monthly (Budgeted Hiring Salary Range: $7,020 - $7,770/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : Cal State LA's Center for Effective Teaching and Learning (CETL) creates and provides programming on teaching best practices including the use of academic technology in face-to-face, hybrid, and online learning environments. The Center's major projects include: designing, building, coordinating, and facilitating professional learning for faculty on effective teaching and effective use of academic technology ( e.g., teaching with AI, career engaged teaching); coordinating state-side, campus-wide on line and hybrid course development; developing extended education on line programs and certificates through the College of Professional and Global Education (PaGE); supporting cross-institutional alliances between the CSU and UC systems (e.g., UCSF Amend Program). Reporting to CETL's Executive Director, the Sr. Designer/Coordinator will work in a fast-paced team environment. They will serve as an instructional design team lead and help oversee programming and course redesign operations. The Sr. Designer/Coordinator will function as the project manager of the following areas: design, develop, and launch a fully online Prison Guard Certificate Program and Prison Guard B.A. in partnership with the college of PaGE and UCSF Amend; strategically design and develop extended education online programs at Cal State LA in partnership with the PaGE; architect new and innovative online program offerings not currently available in the online learning marketplace (e.g., flexible degree paths, stackable certificates); coordinate with a team of faculty subject matter experts, the Director of Programs and Workforce Development at the College of PaGE, and other instructional support professionals to lead the design and implementation of any proposed self-support on line programs and/or certificates, ensuring exceptional learner experiences to outside-of-campus audiences; provide day-to-day operational oversight of the campus Online Course Development Program (OCDP), which supports the development of 100 hybrid/online courses each year; collaborate closely with faculty and college leadership teams to align online and hybrid course content with program objectives, accreditation standards, and best practices in online education; provide day-to-day operational oversight of online quality assurance efforts, including Quality Matters course reviews and course certifications; develop novel, professional learning opportunities for lecturers, tenure-track, and tenured faculty, addressing pressing issues facing higher education teaching and learning related to online learning; design and create short and long form programming, offered live in-person/online, or asynchronously. Project management duties include developing/maintaining project plans and sharing progress reports to keep stakeholders informed. The incumbent also develops modular instructional design elements and processes for their assigned programs (e.g., templates, training resources, samples/examples). The Sr. Designer/Coordinator also provides faculty drop-in support to faculty clients, and provide training, support, and resources to faculty and staff on the effective use of instructional technologies and best practices in teaching and learning in CETL's Virtual Support. Required Qualifications & Experience : Bachelor's degree from an accredited four-year college or university in instructional design, instructional technology, communications, computer science, information systems, or closely related field. At least five years of experience in instructional design and training, at a higher education institution. Experience with software applications such as Adobe Create Suite, Microsoft Office, Camtasia, Captivate, and/or articulate to create training and/or instructional content. Experience using a variety of educational technology tools ( e.g., screen capture, webcasting, file storage, on line collaboration, student response systems, survey tools, ePortfolios, etc.) to support teaching and learning. Experience redesigning courses from a face-to-face format to the hybrid and/or fully online format. Demonstrated knowledge of learning management systems (LMS). Demonstrated knowledge of instructional design principles, instructional development models, and adult learning theory. Strong troubleshooting, problem-solving, and writing skills. Strong oral communication skills. Must possess excellent customer service skills and strong presentation skills. Excellent interpersonal/intercultural skills working with a diverse group of faculty, staff, students, and administrators. Excellent organizational and time management skills. Demonstrated ability to write, develop, and publish training guides; support documentation, online tutorials, and/or video- or web-based training materials. Ability to train and oversee student employees. Ability to work independently with minimal supervision. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Master's or advanced degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field. Demonstrated project management skill leading professional learning program. Experience building and facilitating the development of academic programs online. Experience overseeing course redesign programs and working with faculty in their development of hybrid/blended and/or fully online courses or programs. Experience with assessment of instructional materials, courses, and programs using various evaluation methods, including learner analytics. Experience teaching expert adults, particularly higher education faculty. Experience supporting users with an LMS. Experience in the development of quality online course content and appropriate uses of academic technologies. Demonstrated knowledge of universal design principles and accessibility standards (e.g., Section 508). Familiarity with the Quality Matters (QM) rubric and/or completion of QM training workshops. Closing Date : Review of applications will begin on 5/1/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 17 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 18, 2024
Job No: 538016; 04/17/2024 Online Programs Sr. Designer and Coordinator Information Technology Consultant III - Expert Center for Effective Teaching and Learning (CETL) Salary Range : $4,912 - $12,124/Monthly (Budgeted Hiring Salary Range: $7,020 - $7,770/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : Cal State LA's Center for Effective Teaching and Learning (CETL) creates and provides programming on teaching best practices including the use of academic technology in face-to-face, hybrid, and online learning environments. The Center's major projects include: designing, building, coordinating, and facilitating professional learning for faculty on effective teaching and effective use of academic technology ( e.g., teaching with AI, career engaged teaching); coordinating state-side, campus-wide on line and hybrid course development; developing extended education on line programs and certificates through the College of Professional and Global Education (PaGE); supporting cross-institutional alliances between the CSU and UC systems (e.g., UCSF Amend Program). Reporting to CETL's Executive Director, the Sr. Designer/Coordinator will work in a fast-paced team environment. They will serve as an instructional design team lead and help oversee programming and course redesign operations. The Sr. Designer/Coordinator will function as the project manager of the following areas: design, develop, and launch a fully online Prison Guard Certificate Program and Prison Guard B.A. in partnership with the college of PaGE and UCSF Amend; strategically design and develop extended education online programs at Cal State LA in partnership with the PaGE; architect new and innovative online program offerings not currently available in the online learning marketplace (e.g., flexible degree paths, stackable certificates); coordinate with a team of faculty subject matter experts, the Director of Programs and Workforce Development at the College of PaGE, and other instructional support professionals to lead the design and implementation of any proposed self-support on line programs and/or certificates, ensuring exceptional learner experiences to outside-of-campus audiences; provide day-to-day operational oversight of the campus Online Course Development Program (OCDP), which supports the development of 100 hybrid/online courses each year; collaborate closely with faculty and college leadership teams to align online and hybrid course content with program objectives, accreditation standards, and best practices in online education; provide day-to-day operational oversight of online quality assurance efforts, including Quality Matters course reviews and course certifications; develop novel, professional learning opportunities for lecturers, tenure-track, and tenured faculty, addressing pressing issues facing higher education teaching and learning related to online learning; design and create short and long form programming, offered live in-person/online, or asynchronously. Project management duties include developing/maintaining project plans and sharing progress reports to keep stakeholders informed. The incumbent also develops modular instructional design elements and processes for their assigned programs (e.g., templates, training resources, samples/examples). The Sr. Designer/Coordinator also provides faculty drop-in support to faculty clients, and provide training, support, and resources to faculty and staff on the effective use of instructional technologies and best practices in teaching and learning in CETL's Virtual Support. Required Qualifications & Experience : Bachelor's degree from an accredited four-year college or university in instructional design, instructional technology, communications, computer science, information systems, or closely related field. At least five years of experience in instructional design and training, at a higher education institution. Experience with software applications such as Adobe Create Suite, Microsoft Office, Camtasia, Captivate, and/or articulate to create training and/or instructional content. Experience using a variety of educational technology tools ( e.g., screen capture, webcasting, file storage, on line collaboration, student response systems, survey tools, ePortfolios, etc.) to support teaching and learning. Experience redesigning courses from a face-to-face format to the hybrid and/or fully online format. Demonstrated knowledge of learning management systems (LMS). Demonstrated knowledge of instructional design principles, instructional development models, and adult learning theory. Strong troubleshooting, problem-solving, and writing skills. Strong oral communication skills. Must possess excellent customer service skills and strong presentation skills. Excellent interpersonal/intercultural skills working with a diverse group of faculty, staff, students, and administrators. Excellent organizational and time management skills. Demonstrated ability to write, develop, and publish training guides; support documentation, online tutorials, and/or video- or web-based training materials. Ability to train and oversee student employees. Ability to work independently with minimal supervision. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Master's or advanced degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field. Demonstrated project management skill leading professional learning program. Experience building and facilitating the development of academic programs online. Experience overseeing course redesign programs and working with faculty in their development of hybrid/blended and/or fully online courses or programs. Experience with assessment of instructional materials, courses, and programs using various evaluation methods, including learner analytics. Experience teaching expert adults, particularly higher education faculty. Experience supporting users with an LMS. Experience in the development of quality online course content and appropriate uses of academic technologies. Demonstrated knowledge of universal design principles and accessibility standards (e.g., Section 508). Familiarity with the Quality Matters (QM) rubric and/or completion of QM training workshops. Closing Date : Review of applications will begin on 5/1/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 17 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Fullerton
800 N State College Blvd, Fullerton, CA 92831, USA
Job Title Emergency Preparedness and Continuity Coordinator Classification Administrative Support Coordinator II AutoReqId 538137 Department University Police Sub-Division Vice President, Administration and Finance Salary Range Classification Range $3,865 - $6,336 per month (Hiring range depending on qualifications, not anticipated to exceed $3,865 - $5,000 per month) Appointment Type Ongoing Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The University Police department is dedicated to ensuring the University Community's right to a crime free environment through exemplary and professional service. We seek an exceptional individual to join our team as the Emergency Preparedness and Continuity Coordinator (Administrative Support Coordinator II). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. The Division of Administration and Finance provides services and support to over 45,000 diverse students, faculty, and staff at Cal State Fullerton. It is the mission of the Division to provide customer-focused support and steward our physical and financial resources in order to fulfill the University’s mission and support student success. As part of the Division, the Cal State Fullerton Police Department (CSUF PD) provides contemporary law enforcement and emergency preparedness safety services including emergency management, business continuity, patrol, public safety, traffic, investigations, community engagement, crime prevention, and security services. This position, under general supervision of the Emergency Preparedness and Continuity (EP&C) Manager, provides direct support to the campus community (student, faculty, and staff) in tasks related to emergency preparedness and mission continuity to support a safe, inclusive, and welcoming university environment for all Titans to thrive. As a team member of Cal State Fullerton Police Department, the Emergency Preparedness and Continuity Coordinator shall support efforts to ensure diversity, equity, and inclusion are incorporated into department operations, programs, services, and culture. The Emergency Preparedness and Continuity Coordinator shall represent Cal State Fullerton Police Department and Cal State Fullerton by providing exceptional customer service while supporting the emergency preparedness and mission continuity needs of the university community. This position has been established to enhance the mission of Cal State Fullerton and support a diverse campus community that is prepared to respond in case of a disaster or emergency that occurs on the University. The resiliency of the University and Titan community will be strengthened with the appointment of this position by assisting in the development and implementation of policies, procedures, training and exercising those policies and procedures. The Emergency Preparedness and Continuity Coordinator will also aid in the assessment of essential campus functions and mitigating hazards and risks that threaten those functions. The Emergency Preparedness and Continuity Coordinator will espouse openness and transparency, and will be comfortable in public dialogue, both formal and informal. Other duties as assigned. Essential Qualifications High School diploma or the equivalent and five years of progressively responsible experience in general office, clerical or secretarial work or the equivalent. Comprehensive and detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough mastery of English grammar, punctuation, and spelling. Expertise in using office software packages, technology, and systems. Ability to independently handle multiple work unit priorities and projects. Ability to independently interpret and apply policies and procedures and use judgment and discretion to act when precedents do not exist. Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. Ability to understand problems from a broad perspective and anticipate the impact of office administration problems and solutions on other areas. Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions. Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference. Ability to effectively write and present own reports. Ability to effectively handle interpersonal interactions at all levels including highly sensitive interpersonal situations. Ability to use negotiation and persuasion skills to achieve results and expedite projects. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Master’s degree in Emergency Management, Homeland Security, or related field is highly desirable. Professional Experience: Two or more years of work experience in a related field with general knowledge of emergency management and business continuity concepts. Professional experience in an academic setting, ideally a university of similar complexity and size is highly desirable. License/Certifications A Valid California Driver’s License. Completion of essential Incident Command System ICS courses (ICS 100, 200, 300 and 400) National Incident Management System IS 700 and 800 certifications within the first year of employment. Completion of First Aid/CPR/AED certificate within first year and maintained throughout. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator In the event of a campus emergency, may be required to work on campus for extended periods of time, to include nighttime and overnight hours. Occasional overnight travel is expected of this position. Will be required to be accessible 24/7, including evenings and weekends. Call back is a strong possibility given the critical nature of the position. Must be willing to respond to mutual aid emergency requests at any of the other 22 CSU campuses or from other emergency management entities. May require attendance at trainings, conferences, and meetings out of the area and away from the campus for several days. This position will require the person to walk on campus, walk on paved, unpaved, uneven paths, roads, walkways, upstairs, ladders, reach, enter small spaces, kneel, squat, in areas such as offices, academic classrooms, laboratories, industrial areas, athletic fields, housing structures, parking structures, and retail food facilities; enter and monitor dusty, noisy, hot and cold areas or areas purported to contain unknown odors, smells, and/or chemicals. Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Apr 11 2024 Pacific Daylight Time Applications close: Apr 25 2024 Pacific Daylight Time Closing Date/Time:
Apr 12, 2024
Job Title Emergency Preparedness and Continuity Coordinator Classification Administrative Support Coordinator II AutoReqId 538137 Department University Police Sub-Division Vice President, Administration and Finance Salary Range Classification Range $3,865 - $6,336 per month (Hiring range depending on qualifications, not anticipated to exceed $3,865 - $5,000 per month) Appointment Type Ongoing Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The University Police department is dedicated to ensuring the University Community's right to a crime free environment through exemplary and professional service. We seek an exceptional individual to join our team as the Emergency Preparedness and Continuity Coordinator (Administrative Support Coordinator II). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. The Division of Administration and Finance provides services and support to over 45,000 diverse students, faculty, and staff at Cal State Fullerton. It is the mission of the Division to provide customer-focused support and steward our physical and financial resources in order to fulfill the University’s mission and support student success. As part of the Division, the Cal State Fullerton Police Department (CSUF PD) provides contemporary law enforcement and emergency preparedness safety services including emergency management, business continuity, patrol, public safety, traffic, investigations, community engagement, crime prevention, and security services. This position, under general supervision of the Emergency Preparedness and Continuity (EP&C) Manager, provides direct support to the campus community (student, faculty, and staff) in tasks related to emergency preparedness and mission continuity to support a safe, inclusive, and welcoming university environment for all Titans to thrive. As a team member of Cal State Fullerton Police Department, the Emergency Preparedness and Continuity Coordinator shall support efforts to ensure diversity, equity, and inclusion are incorporated into department operations, programs, services, and culture. The Emergency Preparedness and Continuity Coordinator shall represent Cal State Fullerton Police Department and Cal State Fullerton by providing exceptional customer service while supporting the emergency preparedness and mission continuity needs of the university community. This position has been established to enhance the mission of Cal State Fullerton and support a diverse campus community that is prepared to respond in case of a disaster or emergency that occurs on the University. The resiliency of the University and Titan community will be strengthened with the appointment of this position by assisting in the development and implementation of policies, procedures, training and exercising those policies and procedures. The Emergency Preparedness and Continuity Coordinator will also aid in the assessment of essential campus functions and mitigating hazards and risks that threaten those functions. The Emergency Preparedness and Continuity Coordinator will espouse openness and transparency, and will be comfortable in public dialogue, both formal and informal. Other duties as assigned. Essential Qualifications High School diploma or the equivalent and five years of progressively responsible experience in general office, clerical or secretarial work or the equivalent. Comprehensive and detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough mastery of English grammar, punctuation, and spelling. Expertise in using office software packages, technology, and systems. Ability to independently handle multiple work unit priorities and projects. Ability to independently interpret and apply policies and procedures and use judgment and discretion to act when precedents do not exist. Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. Ability to understand problems from a broad perspective and anticipate the impact of office administration problems and solutions on other areas. Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions. Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference. Ability to effectively write and present own reports. Ability to effectively handle interpersonal interactions at all levels including highly sensitive interpersonal situations. Ability to use negotiation and persuasion skills to achieve results and expedite projects. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Master’s degree in Emergency Management, Homeland Security, or related field is highly desirable. Professional Experience: Two or more years of work experience in a related field with general knowledge of emergency management and business continuity concepts. Professional experience in an academic setting, ideally a university of similar complexity and size is highly desirable. License/Certifications A Valid California Driver’s License. Completion of essential Incident Command System ICS courses (ICS 100, 200, 300 and 400) National Incident Management System IS 700 and 800 certifications within the first year of employment. Completion of First Aid/CPR/AED certificate within first year and maintained throughout. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator In the event of a campus emergency, may be required to work on campus for extended periods of time, to include nighttime and overnight hours. Occasional overnight travel is expected of this position. Will be required to be accessible 24/7, including evenings and weekends. Call back is a strong possibility given the critical nature of the position. Must be willing to respond to mutual aid emergency requests at any of the other 22 CSU campuses or from other emergency management entities. May require attendance at trainings, conferences, and meetings out of the area and away from the campus for several days. This position will require the person to walk on campus, walk on paved, unpaved, uneven paths, roads, walkways, upstairs, ladders, reach, enter small spaces, kneel, squat, in areas such as offices, academic classrooms, laboratories, industrial areas, athletic fields, housing structures, parking structures, and retail food facilities; enter and monitor dusty, noisy, hot and cold areas or areas purported to contain unknown odors, smells, and/or chemicals. Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Apr 11 2024 Pacific Daylight Time Applications close: Apr 25 2024 Pacific Daylight Time Closing Date/Time:
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Basic Needs Stability Coordinator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Food+ Shelter+ Success Appointment Type This is a Temporary position with a duration of one-year from start date. This Temporary appointment can be concluded prior to the stated temporary appointment end date, normally with a two-week notice period. Permanent status may be earned in this position if it is renewed for four years without a break in service in accordance with collective bargaining agreement provisions period. Time Base Full time (1.0 FTE) Work Schedule 8:00am - 5:00pm; Monday through Friday Anticipated Hiring Range $5,025.00 - $5,375.00 Per Month ($60,300.00 - $64,500.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of Food+Shelter+Success, the Basic Needs Stability Coordinator, works with students to explore safe and affordable housing and food stability options, coordinates and implements the HOPE Response Team, and explores crisis resources in a way that promotes dignity, minimizes marginalization, advances Graduation Initiative 2025, and focuses on closing the educational equity gap for an ethnically and culturally diverse student population. The incumbent assesses student situations and provides helps identify on-campus resources to refer students for case management, problem solving, and support. The Basic Needs Stability Coordinator works closely with the case managers within the Dean-on-Call program and the Dean of Students Office to facilitate student stability during unexpected student crisis, including housing instability, food instability, and finite financial crisis situations. The incumbent supports students with requests and placement in Gator Crisis Housing, SF State’s short-term crisis housing program and connects with community partners through the Rapid Rehousing Grant program to refer complex student cases to local community resources. The incumbent facilitates outreach, education, and trainings for the campus community to increase visibility of housing, food, and financial security resources in a manner that promotes health equity, social justice, cultural humility, and diversity concepts. This position works closely with the financial aid literacy coordinator, the Dean-on-Call program, the Dean of Students Office, Housing, Dining, & Conference Services, Associated Students, First Year Experience Committee, Veteran’s Services, Disability Programs & Resource Center, and Career Services & Leadership Development. Position Information Provide Direct Support for Students Experiencing a Current or Potential Housing Insecurity Facilitate assessments and problem-solving services with students experiencing a current or potential housing crisis to determine appropriate action and referrals. Provide short-term case management to support students with off-campus housing stabilization. Work collaboratively with on campus case managers to create a plan of action to address the current crisis and find longer term housing stability. Assist students in applying for on-campus emergency grant aid programs. When appropriate, provide referrals and warm hand-offs to established community-based organizations who facilitate rapid rehousing, coordinated entry, and emergency shelter entry services. Can serve as lead consultant on student cases and support to department staff and partners. FSS Team Leadership Involvement Lead meetings with rapid rehousing partners and serve as the main contact for the rapid rehousing referral process. Leads the coordination and implementation of the HOPE Response Team, collaborating closely with campus partners from the financial aid office, office of international programs, graduate studies, residential life, and the dean of student’s office. Leads the facilitation and implementation of the Basic Needs Initiative emergency funding program within the framework of Food+Shelter+Success. Designs Outreach, Education, and Community Connection Establish functional partnerships with city and county agencies, community, and faith-based organizations in order to effectively refer eligible students to off-campus rapid rehousing programs, emergency shelters, and wraparound case management. Facilitate partnerships with agencies who work to provide advocacy and support for renter’s rights. Facilitate presentations and trainings for student organizations, groups, classes, departments, and colleges. Works closely with Financial Aid to co-host financial literacy workshops and promote financial literacy courses to students who experience general financial anxiety around the cost of attendance. Conduct educational workshops for incoming and first-year students about housing related topics, such as: navigating the housing market, budgeting, maintaining healthy food security, roommate conflicts, financial literacy, etc. Ensure campus programs, outreach materials, and communications are sensitive and inclusive of housing, food, and financial insecurity. Other Duties as Assigned At All Times: Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D). Demonstrate safe work practices for oneself, others and the office environment. Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Preferred Qualifications Master’s degree in student affairs, Public or Business Administration, Social Work, or related field. Experience in a multi-cultural, urban setting. Demonstrated ability to facilitate successful housing security services and supports to challenging housing environments. Knowledge of the Bay Area housing industry, trends, and all aspects of educational programming including: lease negotiation; roommate matching; marketing and publicity; and financial literacy. Demonstrated ability to use organizational skills to efficiently implement, coordinate, and evaluate student-facing programs. Experience working and developing partnerships with local community resources that enhance student success and housing security. Demonstrated ability in managing difficult and complex situations involving under-resourced and high-need students. Demonstrated effectiveness in working with college-aged populations while providing student services to communities with a diverse population of individuals, as well as from a wide variety of countries of origin, that include: multi-racial, multi-ethnic, and multi-cultural identities; multi-gender, lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQQ) identities; students with disabilities; and students with a myriad of beliefs. Demonstrated ability to develop a strong working knowledge of campus, local community, and private health and welfare resources. Demonstrated ability to work collaboratively with campus departments including the Office of Student Life/Dean of Students, Housing Office, First Year Experience, Residential Life and Case Management Teams. Core Competencies - embody the following competencies: Bias toward collaboration and teamwork. Effective oral, written and nonverbal communication skills Customer/Client Focus with an emphasis in problem solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. Diversity and inclusion Environmental/Physical/Special Incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staffs. Some evening and weekend hours may be required. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Mar 19 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 20, 2024
Working Title Basic Needs Stability Coordinator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Food+ Shelter+ Success Appointment Type This is a Temporary position with a duration of one-year from start date. This Temporary appointment can be concluded prior to the stated temporary appointment end date, normally with a two-week notice period. Permanent status may be earned in this position if it is renewed for four years without a break in service in accordance with collective bargaining agreement provisions period. Time Base Full time (1.0 FTE) Work Schedule 8:00am - 5:00pm; Monday through Friday Anticipated Hiring Range $5,025.00 - $5,375.00 Per Month ($60,300.00 - $64,500.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of Food+Shelter+Success, the Basic Needs Stability Coordinator, works with students to explore safe and affordable housing and food stability options, coordinates and implements the HOPE Response Team, and explores crisis resources in a way that promotes dignity, minimizes marginalization, advances Graduation Initiative 2025, and focuses on closing the educational equity gap for an ethnically and culturally diverse student population. The incumbent assesses student situations and provides helps identify on-campus resources to refer students for case management, problem solving, and support. The Basic Needs Stability Coordinator works closely with the case managers within the Dean-on-Call program and the Dean of Students Office to facilitate student stability during unexpected student crisis, including housing instability, food instability, and finite financial crisis situations. The incumbent supports students with requests and placement in Gator Crisis Housing, SF State’s short-term crisis housing program and connects with community partners through the Rapid Rehousing Grant program to refer complex student cases to local community resources. The incumbent facilitates outreach, education, and trainings for the campus community to increase visibility of housing, food, and financial security resources in a manner that promotes health equity, social justice, cultural humility, and diversity concepts. This position works closely with the financial aid literacy coordinator, the Dean-on-Call program, the Dean of Students Office, Housing, Dining, & Conference Services, Associated Students, First Year Experience Committee, Veteran’s Services, Disability Programs & Resource Center, and Career Services & Leadership Development. Position Information Provide Direct Support for Students Experiencing a Current or Potential Housing Insecurity Facilitate assessments and problem-solving services with students experiencing a current or potential housing crisis to determine appropriate action and referrals. Provide short-term case management to support students with off-campus housing stabilization. Work collaboratively with on campus case managers to create a plan of action to address the current crisis and find longer term housing stability. Assist students in applying for on-campus emergency grant aid programs. When appropriate, provide referrals and warm hand-offs to established community-based organizations who facilitate rapid rehousing, coordinated entry, and emergency shelter entry services. Can serve as lead consultant on student cases and support to department staff and partners. FSS Team Leadership Involvement Lead meetings with rapid rehousing partners and serve as the main contact for the rapid rehousing referral process. Leads the coordination and implementation of the HOPE Response Team, collaborating closely with campus partners from the financial aid office, office of international programs, graduate studies, residential life, and the dean of student’s office. Leads the facilitation and implementation of the Basic Needs Initiative emergency funding program within the framework of Food+Shelter+Success. Designs Outreach, Education, and Community Connection Establish functional partnerships with city and county agencies, community, and faith-based organizations in order to effectively refer eligible students to off-campus rapid rehousing programs, emergency shelters, and wraparound case management. Facilitate partnerships with agencies who work to provide advocacy and support for renter’s rights. Facilitate presentations and trainings for student organizations, groups, classes, departments, and colleges. Works closely with Financial Aid to co-host financial literacy workshops and promote financial literacy courses to students who experience general financial anxiety around the cost of attendance. Conduct educational workshops for incoming and first-year students about housing related topics, such as: navigating the housing market, budgeting, maintaining healthy food security, roommate conflicts, financial literacy, etc. Ensure campus programs, outreach materials, and communications are sensitive and inclusive of housing, food, and financial insecurity. Other Duties as Assigned At All Times: Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D). Demonstrate safe work practices for oneself, others and the office environment. Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Preferred Qualifications Master’s degree in student affairs, Public or Business Administration, Social Work, or related field. Experience in a multi-cultural, urban setting. Demonstrated ability to facilitate successful housing security services and supports to challenging housing environments. Knowledge of the Bay Area housing industry, trends, and all aspects of educational programming including: lease negotiation; roommate matching; marketing and publicity; and financial literacy. Demonstrated ability to use organizational skills to efficiently implement, coordinate, and evaluate student-facing programs. Experience working and developing partnerships with local community resources that enhance student success and housing security. Demonstrated ability in managing difficult and complex situations involving under-resourced and high-need students. Demonstrated effectiveness in working with college-aged populations while providing student services to communities with a diverse population of individuals, as well as from a wide variety of countries of origin, that include: multi-racial, multi-ethnic, and multi-cultural identities; multi-gender, lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQQ) identities; students with disabilities; and students with a myriad of beliefs. Demonstrated ability to develop a strong working knowledge of campus, local community, and private health and welfare resources. Demonstrated ability to work collaboratively with campus departments including the Office of Student Life/Dean of Students, Housing Office, First Year Experience, Residential Life and Case Management Teams. Core Competencies - embody the following competencies: Bias toward collaboration and teamwork. Effective oral, written and nonverbal communication skills Customer/Client Focus with an emphasis in problem solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. Diversity and inclusion Environmental/Physical/Special Incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staffs. Some evening and weekend hours may be required. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Mar 19 2024 Pacific Daylight Time Applications close: Closing Date/Time:
City of Santa Clara, CA
Santa Clara, California, United States
Description The Department: SVP currently provides over 600 Megawatts of power to residential and business customers within Santa Clara, of which 40 percent of comes from carbon-free renewable resources. In addition to using green energy from large-scale wind, solar, geothermal and hydroelectric projects outside of the area, SVP employs innovative ways to locally produce electricity by operating Thermal Generation facilities utilizing Simple Cycle, Combined Cycle, and Cogeneration technologies. It is the mission of Silicon Valley Power to be a progressive, service-oriented utility, offering reliable, competitively priced services for the benefit of Santa Clara and its customers. Being competitive in the marketplace with a continuous focus on customer service, SVP can provide economic value to the City of Santa Clara and its customers while maintaining low residential rates and offering competitive rates for all customers. The Positions: Silicon Valley Power is recruiting to fill various Electric Program Manager positions in the following specialties: Capital Project Management, Contracts, Distributed Energy Resources and Storage, Environmental, Safety, and System Operations. Capital Project Management The focus and priority of this position will be to perform complex professional project management work to support the successful completion of over $300 million in near-term capital improvement program projects to support electric utility load growth. The position is assigned to the customer development and project management unit which manages, plans, and oversees the development and implementation of the capital improvement program. This position will report to the Principal Electric Utility Engineer overseeing the System Expansion Program and will work collaboratively on the management of these critical projects. The individual will perform and manage the work related to planning, design, construction, operations, and maintenance of utility projects, including receiving stations, substations, electric transmission and distribution facilities, and other electrical infrastructure. The incumbent is expected to manage consultants and directly administer public works contracts. Experience in electric utility engineering, utility asset management, GIS and work order management system is desirable. Distinguishing Characteristics/Experience: Direct knowledge in managing, planning, and overseeing the development and implementation of Capital Improvement Program(s) (CIP). Ability to provide extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research, analysis, and support. Experience in management, engineering, financial, high-level administrative planning and analysis, and/or project management experience. Contracts Portfolio The focus and priority of this position will be to perform complex professional work to support the development and management of SVP’s contracts portfolio. SVP’s operation requires hundreds of unique contracts including specialized services agreements, leases, agreements with customers for substation construction, funding and deposits, public works contracts, license agreements, power purchase and resource adequacy agreements, as well as other unique agreements. The position is assigned to the Business Services Division. The incumbent will both lead staff supporting contracts functions and have direct involvement in negotiating and reviewing contracts. Experience in utility contracts is desirable. Distinguishing Characteristics/Experience: Direct knowledge and experience in contracts review, negotiating, and management for a variety of contract types. Ability to providing extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research, analysis, and support Experience in managing and assigning work to administrative and clerical staff. Distributed Energy Resources , Renewable Energy and Power Purchase Contracts This position develops and implements cutting edge programs entailing distributed and renewable generation, energy storage, demand response, and microgrids. Incumbents perform professional level, individual work in project development. Duties may include supervising and participating in the conduct of studies and surveys, data interpretation, forecasting, commodity purchasing, contract negotiation, pricing/rate making, engineering studies, development of policies and procedures, evaluating regulatory and legislative initiatives, preparing, reviewing, and managing budgets and operations. Commodity purchasing and contract negotiation may include evaluation and development of strategies for electricity generation, both distributed and utility scale. Incumbents may supervise management and non-management staff and act as project team leaders and manage programs and projects. Project management responsibilities include preparing RFPs, evaluating proposals, and managing contractors and consultants. Environmental This position will ensure the City’s compliance with applicable federal, state, and local regulatory agency requirements and guidelines pertaining to Air Quality, Water, Wastewater, Storm water, and Industrial waste. This position will work with staff across multiple Divisions to develop, implement, and perform procedures and guidelines designed to ensure compliance and develop staff. They will compose, compile, track, and analyze information related to regulatory, program, and compliance oversight. This position will act as SVP’s Subject Matter Expert and provide technical and functional advisement to Management and Staff concerning Environmental Compliance. This position requires in-depth knowledge of Federal, State, and Local laws/regulations. This position also requires the ability to forecast and identify compliance issues and to develop mitigation strategies to correct issues. The position will also assist in the development of budgets, service contracts and training programs. Safety This position establishes, implements, and enforces an effective department wide safety and compliance program that prevents injury and illness. They will work to ensure that employees, both management and non-management, comply with the rules and regulations of Federal, State and Local Regulatory Agencies, and that company safety and compliance policies and procedures are consistently followed. The position will also facilitate the development and completion of the department’s compliance and controls register, controls testing and auditing, standards development and review, horizon scanning for new and changing regulatory requirements, and serving as an OSHA subject matter for the department. The position will also assist in the development of budgets, service contracts and training programs. System Operations This position will administer programs for work management, maintenance monitoring and asset management focused in all areas of Utility Operations (Metering, Substations, Transmission and Distribution). This position will also be responsible for the performance, review, and implementation of improvements to these programs. The position will develop, maintain, and improve SVP’s Outage Management System. This position will work to ensure compliance with all applicable NERC standards and seek constant improvement in SVP Work and Safety standards affecting System Operations. The position will also assist in the development of budgets, service contracts and training programs. As a member of the City's Unclassified Service, this is an "at-will" position and the incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties This description may not include all the duties listed below, nor do the examples cover all duties that may be performed. Under general direction, the incumbent will: • Plan, develop, implement, evaluate, and manage an assigned program or core department service area; Supervise subordinate supervisory, professional, technical, and/or clerical staff; participate in the selection, hiring, training, and coaching of staff; conduct performance evaluations; and implement disciplinary actions as required; • Research and analyze program operations to ensure effective utilization of resources and increase productivity of work, provide regular reporting measures, conduct presentations, and make recommendations to management; • Plan and implement work plans and projects for assigned area; • Oversee daily operations of assigned program area and safety ensuring that all applicable regulatory requirements are followed; • Develop and monitor resource models and/or programs in alignment with State, Federal and local regulations and policies; • Deliver and manage communications to internal and external customers; • Administer program budget, including budget preparation, forecasting, and monitoring expenses and revenue; • Plan, implement, and monitor program or service area goals and objectives in alignment with Department goals to ensure effective programming and operations; • Monitor and report on assigned area activities, including managing resources, tracking short and long-term work activities and provide recommendations to management staff to improve efficiency in assigned area; • Serve as the subject matter expert in assigned specialty and provides consultation to subordinates, vendors, and management on assigned area of expertise; • Set the standard for safety and adhere to all applicable safety and environmental standards and regulations, including City safety standards and policies; • May act as a representative of the Department in assigned program or service area; • Implement programs which may include such functions as scheduling, coordinating, and assigning staff to projects; • Oversee request for proposal processes, participate in the preparation of vendor contracts, negotiate contracts, and act as lead contract administrator for planned program objectives; • Prepare a variety of narrative and periodic reports to keep management informed of program/project status; • Implement program audit systems to ensure appropriate use of public funds; • Develop qualitative and quantitative measures to evaluate program/project financial status, customer satisfaction, contractor performance, and public relations; • Maintain current knowledge of external program trends and legislation to ensure necessary compliance; • May represent the Department and participate in regional and state efforts to meet compliance, legislative and societal goals; • Develop, implement and evaluate marketing and educational materials to present to internal and external customers; • Use City computer applications (including but not limited to Microsoft Suite) and databases to track program status and funds and use; • Prepare reports, memos, and supporting documentation; • May act as Division Manager on a temporary basis, as assigned; and • Perform other related duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE • Education and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Engineering, Economics, Public or Business Administration, Environmental Sciences, Finance or a closely-related field; AND • Three (3) years' experience leading, supervising, managing, and coordinating work including but not limited to, customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards; OR • Generation/Substation/Transmission and Distribution/System Operations Specialties: Three (3) years of experience in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Engineer, Manager, Lead Technician, or Foreperson, ACCEPTABLE SUBSTITUTION • For Generation/Substation/Transmission and Distribution/System Operations Specialties: additional years of experience in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, Lineworker, or working in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Manager, Lead Technician, or Foreperson may substitute for the degree requirement on a year for year basis up to four (4) years. • For Generation/Substation/Transmission and Distribution/System Operations Specialties: Two (2) years of experience working in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, or Lineworker may be substituted for one (1) year of experience as a lead, supervisor, or senior role up to six (6) years. • Two (2) years of experience in customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards may be substituted one (1) year of experience as a lead, supervisor, manager, and coordinator experience up to six (6) years. LICENSES/CERTIFICATIONS Possession of a valid Class C California driver's license is required at the time of appointment and for the duration of employment. DESIRABLE QUALIFICATIONS • An advanced degree in Engineering, Public or Business Administration, Environmental Sciences or related field is desirable. • When assigned to Systems and Project Management, a: Project Management Professional (PMP) certification from Project Management Institute (PMI) or an equivalent certification from accredited program is desirable. • When assigned to Generation/Substation/Transmission and Distribution/System Operations Specialties, experience working in a power plant, substation, transmission & distribution, or Electric System Control Center environment is desirable. • When assigned to Safety Compliance, an in depth knowledge of OSHA and CalOSHA standards is desirable. • When assigned to Environmental Compliance, an in-depth knowledge of Spill Prevention, Control and Countermeasures (SPCC), Air Permits, and Water Permits is desirable. OTHER REQUIREMENTS • Must be able to perform all of the essential functions of the job assignment. • Incumbents may be subject to initial and periodic comprehensive background checks. • May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. Other Requirements: Must be able to perform all of the essential functions of the job assignment. Incumbents may be subject to initial and periodic comprehensive background checks. May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. CONFLICT OF INTEREST Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually and upon leaving office, in accordance with City Manager Directive 100. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to interview. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: • Local, State and Federal Laws related to environmental, safety, health, electrical system construction, maintenance, inspection, and NERC regulations pertaining Electric Utilities; • Best practice utility maintenance and project planning strategies and methods; • Cost-benefit and return on investment analysis for proposed programs • Basic understanding of Electric Utility economics, methodologies and principles; • Best practice utility compliance, maintenance and operations methods; • Electric department contract methodologies; • Project management tools and methodologies, including workload planning and budgeting; • Project and workload planning; • Preparation, negotiation, and administration of contracts and fiscal planning; • Negotiation techniques and strategies; • Principles and practices of customer service; • Research methods and statistical analysis; • Principles and practices of management, employee supervision, training, and performance evaluation; • Pertinent State, Federal, and Local laws and regulations for assigned specialty area; • Problem solving and conflict resolution practices and techniques; and • Office safety practices, procedures and standards. Ability to: • Develop, implement, and monitor programs and projects; • Effectively problem solve with various teams and management to improve and streamline processes; • Supervise staff in compliance with applicable Memorandum of Understandings • Analyze situations, identify problems, and exercise sound independent judgment within established guidelines; • Identify, research and gather relevant information from a variety of sources; • Collect and analyze data and prepare a variety of statistical and narrative reports; • Operate standard office equipment and learn City databases and software programs; • Develop and maintain electronic databases; • Effectively develop, negotiate, and monitor contracts; • Interpret and apply laws and regulations, policies and procedures; • Communicate clearly and effectively both orally and in writing and carry out oral and written instructions; • Prepare and present clear, concise and complex written and oral reports and presentations; • Develop and conduct effective public relations programs on assigned specialty; • Speak effectively before large groups of people; • Establish and maintain tactful, courteous and effective working relationships with those contacted in the course of work including the general public; • Work independently with minimal supervision; • Work effectively as a member of the department to achieve common goals and be able to deliver excellent customer service to both internal and external City clients; • Work effectively in time-sensitive situations and meet deadlines; • Coordinate multiple projects and complex tasks simultaneously; • Develop creative and practical solutions to complex and difficult problems; and • Bend, stoop, reach, carry, climb, and lift as necessary to perform assigned duties. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications will be reviewed on a weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. A first review of applications will be on September 18, 2023. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #9 Miscellaneous Unclassified Management This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #9 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2042.82/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a premium that is less than $946.86/month, they will be paid the difference in cash Employees hired on or after 1/1/2023who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 60% of basic wage up to $13,333; max $8,000/month City paid benefit. City pays $.207/$100 of insured earnings 60 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum accrual is 480 hours Once per year, employees can elect to convert up to 80 hours of accrued vacation to cash to be paid out in up to two cash-outs the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Management Leave: 120 hours of management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 120 hours of management leave their first year New employees hired between July 1st and December 31st receive 60 hours of management leave their first year Unused management leave may be carried over from one calendar year to the next; however, an employee may never have more than 240 hours (calendar years 2021 through 2024) of “banked” management leave Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Mobile Communication Device Allowance: $80/month in lieu of carrying a City-issued cell phone Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle): Department Heads receive $320/month (up to $520, with City Manager approval). Assistant Department Heads and Division Managers can receive $200/month (Up to $500 with City Manager approval) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to$416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Alternate Work Schedule: An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Manager's Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at anytime. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description The Department: SVP currently provides over 600 Megawatts of power to residential and business customers within Santa Clara, of which 40 percent of comes from carbon-free renewable resources. In addition to using green energy from large-scale wind, solar, geothermal and hydroelectric projects outside of the area, SVP employs innovative ways to locally produce electricity by operating Thermal Generation facilities utilizing Simple Cycle, Combined Cycle, and Cogeneration technologies. It is the mission of Silicon Valley Power to be a progressive, service-oriented utility, offering reliable, competitively priced services for the benefit of Santa Clara and its customers. Being competitive in the marketplace with a continuous focus on customer service, SVP can provide economic value to the City of Santa Clara and its customers while maintaining low residential rates and offering competitive rates for all customers. The Positions: Silicon Valley Power is recruiting to fill various Electric Program Manager positions in the following specialties: Capital Project Management, Contracts, Distributed Energy Resources and Storage, Environmental, Safety, and System Operations. Capital Project Management The focus and priority of this position will be to perform complex professional project management work to support the successful completion of over $300 million in near-term capital improvement program projects to support electric utility load growth. The position is assigned to the customer development and project management unit which manages, plans, and oversees the development and implementation of the capital improvement program. This position will report to the Principal Electric Utility Engineer overseeing the System Expansion Program and will work collaboratively on the management of these critical projects. The individual will perform and manage the work related to planning, design, construction, operations, and maintenance of utility projects, including receiving stations, substations, electric transmission and distribution facilities, and other electrical infrastructure. The incumbent is expected to manage consultants and directly administer public works contracts. Experience in electric utility engineering, utility asset management, GIS and work order management system is desirable. Distinguishing Characteristics/Experience: Direct knowledge in managing, planning, and overseeing the development and implementation of Capital Improvement Program(s) (CIP). Ability to provide extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research, analysis, and support. Experience in management, engineering, financial, high-level administrative planning and analysis, and/or project management experience. Contracts Portfolio The focus and priority of this position will be to perform complex professional work to support the development and management of SVP’s contracts portfolio. SVP’s operation requires hundreds of unique contracts including specialized services agreements, leases, agreements with customers for substation construction, funding and deposits, public works contracts, license agreements, power purchase and resource adequacy agreements, as well as other unique agreements. The position is assigned to the Business Services Division. The incumbent will both lead staff supporting contracts functions and have direct involvement in negotiating and reviewing contracts. Experience in utility contracts is desirable. Distinguishing Characteristics/Experience: Direct knowledge and experience in contracts review, negotiating, and management for a variety of contract types. Ability to providing extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research, analysis, and support Experience in managing and assigning work to administrative and clerical staff. Distributed Energy Resources , Renewable Energy and Power Purchase Contracts This position develops and implements cutting edge programs entailing distributed and renewable generation, energy storage, demand response, and microgrids. Incumbents perform professional level, individual work in project development. Duties may include supervising and participating in the conduct of studies and surveys, data interpretation, forecasting, commodity purchasing, contract negotiation, pricing/rate making, engineering studies, development of policies and procedures, evaluating regulatory and legislative initiatives, preparing, reviewing, and managing budgets and operations. Commodity purchasing and contract negotiation may include evaluation and development of strategies for electricity generation, both distributed and utility scale. Incumbents may supervise management and non-management staff and act as project team leaders and manage programs and projects. Project management responsibilities include preparing RFPs, evaluating proposals, and managing contractors and consultants. Environmental This position will ensure the City’s compliance with applicable federal, state, and local regulatory agency requirements and guidelines pertaining to Air Quality, Water, Wastewater, Storm water, and Industrial waste. This position will work with staff across multiple Divisions to develop, implement, and perform procedures and guidelines designed to ensure compliance and develop staff. They will compose, compile, track, and analyze information related to regulatory, program, and compliance oversight. This position will act as SVP’s Subject Matter Expert and provide technical and functional advisement to Management and Staff concerning Environmental Compliance. This position requires in-depth knowledge of Federal, State, and Local laws/regulations. This position also requires the ability to forecast and identify compliance issues and to develop mitigation strategies to correct issues. The position will also assist in the development of budgets, service contracts and training programs. Safety This position establishes, implements, and enforces an effective department wide safety and compliance program that prevents injury and illness. They will work to ensure that employees, both management and non-management, comply with the rules and regulations of Federal, State and Local Regulatory Agencies, and that company safety and compliance policies and procedures are consistently followed. The position will also facilitate the development and completion of the department’s compliance and controls register, controls testing and auditing, standards development and review, horizon scanning for new and changing regulatory requirements, and serving as an OSHA subject matter for the department. The position will also assist in the development of budgets, service contracts and training programs. System Operations This position will administer programs for work management, maintenance monitoring and asset management focused in all areas of Utility Operations (Metering, Substations, Transmission and Distribution). This position will also be responsible for the performance, review, and implementation of improvements to these programs. The position will develop, maintain, and improve SVP’s Outage Management System. This position will work to ensure compliance with all applicable NERC standards and seek constant improvement in SVP Work and Safety standards affecting System Operations. The position will also assist in the development of budgets, service contracts and training programs. As a member of the City's Unclassified Service, this is an "at-will" position and the incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties This description may not include all the duties listed below, nor do the examples cover all duties that may be performed. Under general direction, the incumbent will: • Plan, develop, implement, evaluate, and manage an assigned program or core department service area; Supervise subordinate supervisory, professional, technical, and/or clerical staff; participate in the selection, hiring, training, and coaching of staff; conduct performance evaluations; and implement disciplinary actions as required; • Research and analyze program operations to ensure effective utilization of resources and increase productivity of work, provide regular reporting measures, conduct presentations, and make recommendations to management; • Plan and implement work plans and projects for assigned area; • Oversee daily operations of assigned program area and safety ensuring that all applicable regulatory requirements are followed; • Develop and monitor resource models and/or programs in alignment with State, Federal and local regulations and policies; • Deliver and manage communications to internal and external customers; • Administer program budget, including budget preparation, forecasting, and monitoring expenses and revenue; • Plan, implement, and monitor program or service area goals and objectives in alignment with Department goals to ensure effective programming and operations; • Monitor and report on assigned area activities, including managing resources, tracking short and long-term work activities and provide recommendations to management staff to improve efficiency in assigned area; • Serve as the subject matter expert in assigned specialty and provides consultation to subordinates, vendors, and management on assigned area of expertise; • Set the standard for safety and adhere to all applicable safety and environmental standards and regulations, including City safety standards and policies; • May act as a representative of the Department in assigned program or service area; • Implement programs which may include such functions as scheduling, coordinating, and assigning staff to projects; • Oversee request for proposal processes, participate in the preparation of vendor contracts, negotiate contracts, and act as lead contract administrator for planned program objectives; • Prepare a variety of narrative and periodic reports to keep management informed of program/project status; • Implement program audit systems to ensure appropriate use of public funds; • Develop qualitative and quantitative measures to evaluate program/project financial status, customer satisfaction, contractor performance, and public relations; • Maintain current knowledge of external program trends and legislation to ensure necessary compliance; • May represent the Department and participate in regional and state efforts to meet compliance, legislative and societal goals; • Develop, implement and evaluate marketing and educational materials to present to internal and external customers; • Use City computer applications (including but not limited to Microsoft Suite) and databases to track program status and funds and use; • Prepare reports, memos, and supporting documentation; • May act as Division Manager on a temporary basis, as assigned; and • Perform other related duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE • Education and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Engineering, Economics, Public or Business Administration, Environmental Sciences, Finance or a closely-related field; AND • Three (3) years' experience leading, supervising, managing, and coordinating work including but not limited to, customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards; OR • Generation/Substation/Transmission and Distribution/System Operations Specialties: Three (3) years of experience in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Engineer, Manager, Lead Technician, or Foreperson, ACCEPTABLE SUBSTITUTION • For Generation/Substation/Transmission and Distribution/System Operations Specialties: additional years of experience in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, Lineworker, or working in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Manager, Lead Technician, or Foreperson may substitute for the degree requirement on a year for year basis up to four (4) years. • For Generation/Substation/Transmission and Distribution/System Operations Specialties: Two (2) years of experience working in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, or Lineworker may be substituted for one (1) year of experience as a lead, supervisor, or senior role up to six (6) years. • Two (2) years of experience in customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards may be substituted one (1) year of experience as a lead, supervisor, manager, and coordinator experience up to six (6) years. LICENSES/CERTIFICATIONS Possession of a valid Class C California driver's license is required at the time of appointment and for the duration of employment. DESIRABLE QUALIFICATIONS • An advanced degree in Engineering, Public or Business Administration, Environmental Sciences or related field is desirable. • When assigned to Systems and Project Management, a: Project Management Professional (PMP) certification from Project Management Institute (PMI) or an equivalent certification from accredited program is desirable. • When assigned to Generation/Substation/Transmission and Distribution/System Operations Specialties, experience working in a power plant, substation, transmission & distribution, or Electric System Control Center environment is desirable. • When assigned to Safety Compliance, an in depth knowledge of OSHA and CalOSHA standards is desirable. • When assigned to Environmental Compliance, an in-depth knowledge of Spill Prevention, Control and Countermeasures (SPCC), Air Permits, and Water Permits is desirable. OTHER REQUIREMENTS • Must be able to perform all of the essential functions of the job assignment. • Incumbents may be subject to initial and periodic comprehensive background checks. • May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. Other Requirements: Must be able to perform all of the essential functions of the job assignment. Incumbents may be subject to initial and periodic comprehensive background checks. May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. CONFLICT OF INTEREST Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually and upon leaving office, in accordance with City Manager Directive 100. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to interview. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: • Local, State and Federal Laws related to environmental, safety, health, electrical system construction, maintenance, inspection, and NERC regulations pertaining Electric Utilities; • Best practice utility maintenance and project planning strategies and methods; • Cost-benefit and return on investment analysis for proposed programs • Basic understanding of Electric Utility economics, methodologies and principles; • Best practice utility compliance, maintenance and operations methods; • Electric department contract methodologies; • Project management tools and methodologies, including workload planning and budgeting; • Project and workload planning; • Preparation, negotiation, and administration of contracts and fiscal planning; • Negotiation techniques and strategies; • Principles and practices of customer service; • Research methods and statistical analysis; • Principles and practices of management, employee supervision, training, and performance evaluation; • Pertinent State, Federal, and Local laws and regulations for assigned specialty area; • Problem solving and conflict resolution practices and techniques; and • Office safety practices, procedures and standards. Ability to: • Develop, implement, and monitor programs and projects; • Effectively problem solve with various teams and management to improve and streamline processes; • Supervise staff in compliance with applicable Memorandum of Understandings • Analyze situations, identify problems, and exercise sound independent judgment within established guidelines; • Identify, research and gather relevant information from a variety of sources; • Collect and analyze data and prepare a variety of statistical and narrative reports; • Operate standard office equipment and learn City databases and software programs; • Develop and maintain electronic databases; • Effectively develop, negotiate, and monitor contracts; • Interpret and apply laws and regulations, policies and procedures; • Communicate clearly and effectively both orally and in writing and carry out oral and written instructions; • Prepare and present clear, concise and complex written and oral reports and presentations; • Develop and conduct effective public relations programs on assigned specialty; • Speak effectively before large groups of people; • Establish and maintain tactful, courteous and effective working relationships with those contacted in the course of work including the general public; • Work independently with minimal supervision; • Work effectively as a member of the department to achieve common goals and be able to deliver excellent customer service to both internal and external City clients; • Work effectively in time-sensitive situations and meet deadlines; • Coordinate multiple projects and complex tasks simultaneously; • Develop creative and practical solutions to complex and difficult problems; and • Bend, stoop, reach, carry, climb, and lift as necessary to perform assigned duties. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications will be reviewed on a weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. A first review of applications will be on September 18, 2023. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #9 Miscellaneous Unclassified Management This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #9 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2042.82/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a premium that is less than $946.86/month, they will be paid the difference in cash Employees hired on or after 1/1/2023who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 60% of basic wage up to $13,333; max $8,000/month City paid benefit. City pays $.207/$100 of insured earnings 60 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum accrual is 480 hours Once per year, employees can elect to convert up to 80 hours of accrued vacation to cash to be paid out in up to two cash-outs the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Management Leave: 120 hours of management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 120 hours of management leave their first year New employees hired between July 1st and December 31st receive 60 hours of management leave their first year Unused management leave may be carried over from one calendar year to the next; however, an employee may never have more than 240 hours (calendar years 2021 through 2024) of “banked” management leave Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Mobile Communication Device Allowance: $80/month in lieu of carrying a City-issued cell phone Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle): Department Heads receive $320/month (up to $520, with City Manager approval). Assistant Department Heads and Division Managers can receive $200/month (Up to $500 with City Manager approval) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to$416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Alternate Work Schedule: An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Manager's Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at anytime. Closing Date/Time: Continuous
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Chemistry, Biology, Geology, Environmental Science, plus two (2) years of experience in a field related to hazardous waste management, environmental consulting, or environmental planning/research. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: None Notes to Applicants Austin Resource Recovery ( ARR ) is an organization of 500 plus employees that provides residential curbside collection of trash, recycling, and composting to the residents of the Austin metropolitan area. Additional services include bulk and large brush collection, street sweeping, dead animal collection, and a drop-off center for hard-to-recycle items and household hazardous waste. The Environmental Program Specialist ( EPS ) is a customer service-oriented position that assists with the collection of household hazardous waste from residents. This position will work within the Diversion Facilities Division at the Household Hazardous Waste collections facility. The EPS is in charge of receiving, identifying, segregating, and storing bulk/package hazardous waste from residential households per TCEQ , DOT , and EPA regulations. They set up, break down, and clean the Household Hazardous Waste facility. The EPS coordinates with waste disposal companies on packing and loading hazardous waste for transportation and they act as the primary contact for customer inquiries. This key role will review hazardous waste contracts from all City of Austin departments and assist them with proper disposal and handling of hazardous waste. This position will require some lifting (up to 50 lbs), standing for long periods of time, and will be working in the elements under open shelter while wearing personal protective equipment ( PPE ). Application: Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position, shall be considered a Candidate for that Position. Employees in Good Standing who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Your application should reflect your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). The responses to the supplemental questions inquiring about experience should be reflected on your application. Virtual Interviews: Austin Resource Recovery may conduct virtual interviews. Skills Assessments: A competency assessment may be required to verify your skill set. 90-Day Provision for Additional Vacancy: This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above. Nepotism Policy: The City of Austin Nepotism Policy states, “No person, regardless of job title or length of tenure with the City, shall be employed in a position in which the relative has direct or indirect supervisory authority regarding the terms and conditions of their relative’s employment.” Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Physical Requirements: The employee is required to perform the following tasks during the normal course of an approximately eight (8) to ten (10) hour day, four (4) to six (6) days a week. This position involves unloading materials from customers’ vehicles, loading materials from residences, separating materials by chemical characteristics and putting them in the correct place, bulking compatible chemicals, opening/pouring paints/oil and making Austin ReBlend paint for 8.5 hours during a normal work day. This position is outdoors, so is exposed to hot and cold temperatures. This position will involve continuous use of arms, shoulders, legs and feet while performing activities such as unloading cars, opening paint cans, sorting batteries, sorting chemicals, puncturing aerosols and cleaning duties, such as sweeping. Additionally, the employee will frequently be expected to perform tasks involving stretching, bending, twisting, pushing/pulling, and lifting while inspecting materials and equipment, as well as handling up to 50 pound containers. Additional hazards include working close to hazardous chemicals, noise, and repetitive motions, as well as walking near moving vehicles. Employees may come in contact with potentially infectious materials. Employee will drive a forklift at HHW and a pickup in town. Employees must have sufficiently good eyesight and reading comprehension to evaluate materials and other equipment. Employees must also be able to hear and speak to communicate with supervisors, and citizens and to safely operate operational equipment. All necessary training and Personnel Protective Equipment is provided by the employer. Benefits: Working with the City of Austin at Austin Resource Recovery ( ARR ) provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. This position is eligible for the Public Service Loan Forgiveness ( PSLF ) Program. This is a federal program designed to encourage individuals to work in public service by forgiving the balance of their federal student loans upon meeting program requirements. Military/Veteran: Veteran candidates will be required to provide a copy of their DD214 at the time of interview. Tobacco and Vape-Free Workplace: All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite - including parking lot or in any personal vehicle located on the premises. Pay Range $24.56 - $28.80 Hours 40 hours per week, Monday through Saturday as assigned. Monday - Friday, 7:30 a.m. - 4:00 p.m. or Tuesday - Saturday, 7:30 a.m. - 4:00 p.m. Employees will be required to work holidays, after hours or weekends and in other areas due to business needs. Job Close Date 05/02/2024 Type of Posting External Department Austin Resource Recovery Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2514 Business Center Dr., Austin, Texas 78744 Preferred Qualifications Preferred Experience: Experience working outdoors, in the elements, in extreme and inclement weather. 40 Hour HAZWOPER trained. Previous experience working with chemicals or with household hazardous waste materials. Experience providing customer service to the general public in a high volume and busy environment. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives, identifies, segregates, stores, and prepares for shipment of household hazardous waste for recycling/treatment/disposal. Sets-up, breaks down, and cleans collection facility and equipment. Arranges and conducts home/off-site pickups of household hazardous waste. Coordinates hazardous waste recycling programs (i.e. Old Paint Recycling, Household Battery Collection & Recycling, Oil, Oil Filter & Antifreeze Recycling, Waste Exchange, etc.) including bid specifications for contractors and contract management/compliance. Develops and helps implement vehicles of public/community outreach and education for City and County residents. Answers questions and educates public on City’s Household Hazardous Waste Management Program (i.e. procedures, eligibility requirements, recycling programs, etc.) hazardous materials use/reuse, disposal alternatives, and collection and treatment options. Conducts research for new/alternative Household Hazardous Waste/ CESQG operations/programs and industry hazardous waste recycling and treatment technologies/options Documents/tracks data, maintains databases and prepares reports (including charts, graphs, tables, slides, etc.) on customer participation, waste characterization and tracking, recycling percentage, etc. for use in meeting state reporting requirements, future reports, presentations, etc. Assists in conducting risk analysis and writing safety standards and standard operating procedures for program operations/activities, and proposing changes and updates to improve environmental health and safety plan. Responsibilities - Supervision and/or Leadership Exercised: Assists or acts on behalf of Facility Coordinator when necessary. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of prescribed safety procedures or Federal laws regulating waste disposal methods. Knowledge of applicable processes, techniques and methods. Knowledge of uses of chemicals and their interactions, danger signs and disposal methods. Knowledge of Federal, State, and Local laws and ordinances governing hazardous waste. Knowledge of City practice, policy and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Ability to establish and maintain good working relationships with other City employees and the public. Ability to work with frequent interruptions and changes in priorities. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Environmental Program Specialist include: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Chemistry, Biology, Geology, Environmental Science, plus two (2) years of experience in a field related to hazardous waste management, environmental consulting, or environmental planning/research. Experience may substitute for education up to a maximum of four (4) years. Do you meet the minimum qualifications for this position? Yes No * Please provide a brief description of how you meet the minimum qualifications listed for this position - to include, meeting the educational requirements, years of related experience and substitutions. (Open Ended Question) * Please describe your experience working in the outdoors in the elements in extreme and/or inclement weather. (Open Ended Question) * Please describe your 40-hour HAZWOPER training. If you do not have this training, please put N/A. (Open Ended Question) * Please describe any experience you have working with chemicals or with household hazardous waste materials. (Open Ended Question) * Do you have experience providing customer service to the general public in a high volume and busy environment? Yes No * Describe your customer service experience in detail. (Open Ended Question) * Are you willing to work weekends, holidays, and extended shifts as required by the position? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * How did you hear about this opportunity? (The information requested is optional and is not considered as part of the application for employment.) Employee Referral Online Advertising/Media ARR Job Fair Workforce Solutions Job Fair COA Website CDL Driving School Other * Were you referred to this job opportunity by an Austin Resource Recovery employee? If yes, please provide the employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Apr 19, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Chemistry, Biology, Geology, Environmental Science, plus two (2) years of experience in a field related to hazardous waste management, environmental consulting, or environmental planning/research. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: None Notes to Applicants Austin Resource Recovery ( ARR ) is an organization of 500 plus employees that provides residential curbside collection of trash, recycling, and composting to the residents of the Austin metropolitan area. Additional services include bulk and large brush collection, street sweeping, dead animal collection, and a drop-off center for hard-to-recycle items and household hazardous waste. The Environmental Program Specialist ( EPS ) is a customer service-oriented position that assists with the collection of household hazardous waste from residents. This position will work within the Diversion Facilities Division at the Household Hazardous Waste collections facility. The EPS is in charge of receiving, identifying, segregating, and storing bulk/package hazardous waste from residential households per TCEQ , DOT , and EPA regulations. They set up, break down, and clean the Household Hazardous Waste facility. The EPS coordinates with waste disposal companies on packing and loading hazardous waste for transportation and they act as the primary contact for customer inquiries. This key role will review hazardous waste contracts from all City of Austin departments and assist them with proper disposal and handling of hazardous waste. This position will require some lifting (up to 50 lbs), standing for long periods of time, and will be working in the elements under open shelter while wearing personal protective equipment ( PPE ). Application: Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position, shall be considered a Candidate for that Position. Employees in Good Standing who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Your application should reflect your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). The responses to the supplemental questions inquiring about experience should be reflected on your application. Virtual Interviews: Austin Resource Recovery may conduct virtual interviews. Skills Assessments: A competency assessment may be required to verify your skill set. 90-Day Provision for Additional Vacancy: This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above. Nepotism Policy: The City of Austin Nepotism Policy states, “No person, regardless of job title or length of tenure with the City, shall be employed in a position in which the relative has direct or indirect supervisory authority regarding the terms and conditions of their relative’s employment.” Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Physical Requirements: The employee is required to perform the following tasks during the normal course of an approximately eight (8) to ten (10) hour day, four (4) to six (6) days a week. This position involves unloading materials from customers’ vehicles, loading materials from residences, separating materials by chemical characteristics and putting them in the correct place, bulking compatible chemicals, opening/pouring paints/oil and making Austin ReBlend paint for 8.5 hours during a normal work day. This position is outdoors, so is exposed to hot and cold temperatures. This position will involve continuous use of arms, shoulders, legs and feet while performing activities such as unloading cars, opening paint cans, sorting batteries, sorting chemicals, puncturing aerosols and cleaning duties, such as sweeping. Additionally, the employee will frequently be expected to perform tasks involving stretching, bending, twisting, pushing/pulling, and lifting while inspecting materials and equipment, as well as handling up to 50 pound containers. Additional hazards include working close to hazardous chemicals, noise, and repetitive motions, as well as walking near moving vehicles. Employees may come in contact with potentially infectious materials. Employee will drive a forklift at HHW and a pickup in town. Employees must have sufficiently good eyesight and reading comprehension to evaluate materials and other equipment. Employees must also be able to hear and speak to communicate with supervisors, and citizens and to safely operate operational equipment. All necessary training and Personnel Protective Equipment is provided by the employer. Benefits: Working with the City of Austin at Austin Resource Recovery ( ARR ) provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. This position is eligible for the Public Service Loan Forgiveness ( PSLF ) Program. This is a federal program designed to encourage individuals to work in public service by forgiving the balance of their federal student loans upon meeting program requirements. Military/Veteran: Veteran candidates will be required to provide a copy of their DD214 at the time of interview. Tobacco and Vape-Free Workplace: All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite - including parking lot or in any personal vehicle located on the premises. Pay Range $24.56 - $28.80 Hours 40 hours per week, Monday through Saturday as assigned. Monday - Friday, 7:30 a.m. - 4:00 p.m. or Tuesday - Saturday, 7:30 a.m. - 4:00 p.m. Employees will be required to work holidays, after hours or weekends and in other areas due to business needs. Job Close Date 05/02/2024 Type of Posting External Department Austin Resource Recovery Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2514 Business Center Dr., Austin, Texas 78744 Preferred Qualifications Preferred Experience: Experience working outdoors, in the elements, in extreme and inclement weather. 40 Hour HAZWOPER trained. Previous experience working with chemicals or with household hazardous waste materials. Experience providing customer service to the general public in a high volume and busy environment. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives, identifies, segregates, stores, and prepares for shipment of household hazardous waste for recycling/treatment/disposal. Sets-up, breaks down, and cleans collection facility and equipment. Arranges and conducts home/off-site pickups of household hazardous waste. Coordinates hazardous waste recycling programs (i.e. Old Paint Recycling, Household Battery Collection & Recycling, Oil, Oil Filter & Antifreeze Recycling, Waste Exchange, etc.) including bid specifications for contractors and contract management/compliance. Develops and helps implement vehicles of public/community outreach and education for City and County residents. Answers questions and educates public on City’s Household Hazardous Waste Management Program (i.e. procedures, eligibility requirements, recycling programs, etc.) hazardous materials use/reuse, disposal alternatives, and collection and treatment options. Conducts research for new/alternative Household Hazardous Waste/ CESQG operations/programs and industry hazardous waste recycling and treatment technologies/options Documents/tracks data, maintains databases and prepares reports (including charts, graphs, tables, slides, etc.) on customer participation, waste characterization and tracking, recycling percentage, etc. for use in meeting state reporting requirements, future reports, presentations, etc. Assists in conducting risk analysis and writing safety standards and standard operating procedures for program operations/activities, and proposing changes and updates to improve environmental health and safety plan. Responsibilities - Supervision and/or Leadership Exercised: Assists or acts on behalf of Facility Coordinator when necessary. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of prescribed safety procedures or Federal laws regulating waste disposal methods. Knowledge of applicable processes, techniques and methods. Knowledge of uses of chemicals and their interactions, danger signs and disposal methods. Knowledge of Federal, State, and Local laws and ordinances governing hazardous waste. Knowledge of City practice, policy and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Ability to establish and maintain good working relationships with other City employees and the public. Ability to work with frequent interruptions and changes in priorities. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Environmental Program Specialist include: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Chemistry, Biology, Geology, Environmental Science, plus two (2) years of experience in a field related to hazardous waste management, environmental consulting, or environmental planning/research. Experience may substitute for education up to a maximum of four (4) years. Do you meet the minimum qualifications for this position? Yes No * Please provide a brief description of how you meet the minimum qualifications listed for this position - to include, meeting the educational requirements, years of related experience and substitutions. (Open Ended Question) * Please describe your experience working in the outdoors in the elements in extreme and/or inclement weather. (Open Ended Question) * Please describe your 40-hour HAZWOPER training. If you do not have this training, please put N/A. (Open Ended Question) * Please describe any experience you have working with chemicals or with household hazardous waste materials. (Open Ended Question) * Do you have experience providing customer service to the general public in a high volume and busy environment? Yes No * Describe your customer service experience in detail. (Open Ended Question) * Are you willing to work weekends, holidays, and extended shifts as required by the position? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * How did you hear about this opportunity? (The information requested is optional and is not considered as part of the application for employment.) Employee Referral Online Advertising/Media ARR Job Fair Workforce Solutions Job Fair COA Website CDL Driving School Other * Were you referred to this job opportunity by an Austin Resource Recovery employee? If yes, please provide the employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
City of Long Beach, CA
City of Long Beach, California, United States
DESCRIPTION THE COMMUNITY Ideally located on the Pacific Ocean south of Los Angeles, adjacent to Orange County, the City of Long Beach, California (population 470,000) is frequently described as a series of strong, diverse interwoven smaller communities within a large city. Enjoying an ideal Southern California climate, Long Beach is home to an abundance of cultural and recreational options. The Long Beach Convention Center, Aquarium of the Pacific, Queen Mary, and the annual Acura Grand Prix of Long Beach, plus a wide variety of other attractions (two historic ranchos, three marinas, and five golf courses), serve to draw 6.5 million visitors a year. The City is also home to California State University, Long Beach, and Long Beach City College. Cal State Long Beach is the second largest university in the state and was recently ranked the No. 3 best-value public college in the nation. Covering approximately 50 square miles, Long Beach is supported by a wide mix of industries with education, health and social services, manufacturing, retail trade, and professional services comprising the highest representation. Known for its livable and desirable neighborhoods, Long Beach was named by America’s Promise Alliance as one of the 100 Best Communities for Young People two years in a row. While it offers all the amenities of a large metropolis, many say Long Beach offers the added benefit of having maintained a strong sense of community and cohesiveness despite its growth. A superb climate, quality schools, a vibrant downtown, and a wide variety of neighborhoods help make Long Beach one of the most livable communities in the country. CITY GOVERNMENT Long Beach, a charter city formed in 1897, is governed by nine City Council Members elected by district and a city-wide elected Mayor. Other elected officials include the City Attorney, City Auditor, and City Prosecutor. The elected officials are elected to staggered four-year terms. The City Council appoints the City Manager and City Clerk. The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board or Commission. Long Beach is one of only three cities in California with its own Health Department and one of the very few municipalities with its own Utilities Department (Water and Gas) and Energy Resources Departments. The City is supported by a FY 2024 total budget of approximately $3.3 billion with a General Fund budget of $719 million. More than 6,000 full and part-time employees support municipal operations with the vast majority being represented by twelve employee associations. To learn more about the City of Long Beach, go to: www.longbeach.gov . DEPARTMENT OF DISASTER PREPAREDNESS AND EMERGENCY COMMUNICATIONS The Department of Disaster Preparedness and Emergency Communications has 91 employees, including the City’s 9-1-1 Dispatchers, with a budget of $14.4 million. The Disaster Preparedness Bureau is one of three bureaus in the Department, and consists of a Disaster Preparedness Officer, Disaster Preparedness Analyst, and Disaster Preparedness Intern. The Disaster Preparedness Officer is a member of the Department’s management team, reporting directly to the Director, and is responsible for the oversight of the bureau’s $1.2 million operating budget. EXAMPLES OF DUTIES THE POSITION The City of Long Beach is seeking an exceptional candidate to serve as its next Disaster Preparedness Officer. The Disaster Preparedness Officer is an at-will management position reporting directly to the Director of Disaster Preparedness and Emergency Communications. As part of the City’s continuum of public safety, this position is responsible for the efficient and effective management of emergency operations within the City of Long Beach. The position directly supervises a Disaster Preparedness Analyst and Intern. The Disaster Preparedness Officer generally works during normal business hours, but may be required to work nights, weekends, and extended hours, or be on call when necessary. Specific duties include: Work to mitigate, plan for, respond to and recover from disasters or emergencies in accordance with Federal Emergency Management Agency (FEMA) guidelines Maintain citywide emergency plans, including the Emergency Operations Plan and Hazard Mitigation Plan Ensure the readiness of the City’s Emergency Operations Center Coordinate emergency response and recovery efforts across City departments and outside agencies in accordance with the Incident Command System (ICS) Provide oversight for Homeland Security Grant funded projects, training and equipment procurement Educate and train City employees, community partner organizations and the public on disaster preparedness Serve as Disaster Management Area Coordinator (DMAC) for the Los Angeles County Area F group Develop tools and identify resources to support the overall preparedness of the residents and staff of the City of Long Beach THE IDEAL CANDIDATE The ideal candidate will be a mission-driven leader who demonstrates excellent proficiencies in organizational and administrative skills, written and verbal communication, project management, budget oversight and grant-funded program administration. As an experienced leader, the preferred candidate will be a strong manager who trains and leads by example. The candidate should be knowledgeable of the roles and purpose of federal, state and local agencies involved in emergency management planning and response, and possess experience in writing and maintaining plans for multi-hazard and disaster response. The candidate should be capable of coordinating, updating and maintaining the functions of an Emergency Operations Center; responding to a potential or existing disaster within the ICS structure; and, utilizing systems related to emergency planning and communications, crisis management tools, mass notification systems, emergency alert systems and auxiliary communications services. The candidate should have prepared and presented emergency preparedness and response trainings and presentations to a wide variety of audiences, including public safety personnel, disaster service workers, volunteers, community members and local officials. REQUIREMENTS TO FILE The Department of Disaster Preparedness and Emergency Communications invites candidates to apply who meet the following minimum requirements: A bachelor’s degree from an accredited four-year college or university in a field closely related to Emergency Management. Three (3) years of full-time paid experience in emergency management. One (1) year of which served as experience in a supervisory or lead capacity. Valid Driver’s License. Proof of education is required at the time of application submittal. DESIRABLE QUALIFICATIONS One (1) year of experience in emergency operations programs for a government agency or large company developing and implementing an emergency plan for large-scale disasters is preferred. Completion of the Federal Incident Command System (ICS) emergency management coursework is preferred. The professional attributes that best describe the new Disaster Preparedness Officer: Highly organized professional Participative and inclusive management style Accountable, takes ownership Leader, positive example to others Results-oriented Direct communicator with superior interpersonal skills Ethical with a high level of integrity Embrace ideas and contributions from others Dedicated to quality customer service Creative, strategic thinker Strong project management / technical skills Exercises good judgment SELECTION PROCEDURE This recruitment will close at 11:59 p.m. on Saturday, May 4, 2024 . To be considered for this opportunity, applicants must submit an online application, including a resume and cover letter that reflect the scope and level of their current/most recent positions and responsibilities, and proof of education (degree or transcript). Candidates must also complete the online supplemental questionnaire. Online applications can be filed at www.longbeach.gov/jobs. Following the close of filing, applications will be reviewed and those candidates determined to be the best qualified will be invited to participate in the selection process, which will include an oral interview by a selection panel. The selected candidate will be required to undergo a thorough background and reference check. Incomplete applications or candidates who clearly do not meet the minimum requirements of the position will not be considered. The City of Long Beach is an Equal Opportunity Employer . We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act . The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-7915. For technical support with your governmentjobs.com application, please contact (855) 524-5627. The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: Retirement: California Public Employees' Retirement System (PERS) defined benefit retirement plan, which is coordinated with Social Security. The benefit is 2.5% or 2.7% (depending on hire date) @55 for "Classic" members and 2% @62 for new members as defined by PEPRA, subject to the compensation limitations set by PERS. Both the City and the employee contributes toward CalPERS retirement contributions. The city also participates in Social Security. Health and Dental Insurance: The City offers the choice of HMO and PPO plans. The city pays major portion of the premium for employee and dependents depending on the health/ dental plan selected. Life Insurance: City-paid term life insurance policy equal to three (3) times annual salary to a maximum of $500,000. Disability Insurance: City-paid short-term and long-term disability insurance. Management Physical: Annual City-paid physical examination. Vacation: Twelve (12) vacation days after the first year of service; 15 days after four years, six months of service; 20 days after 19 years, six months of service. Executive Leave: Forty (40) hours Executive Leave per year. The City Manager has discretion to grant an additional 40 hours each year. Sick Leave : One day earned per month; unlimited accumulation; conversion upon retirement to cash credit toward health and/or dental insurance premiums, or to pension credits. Holidays: Eleven (11) designated holidays per year, plus four personal holidays to be used at the employee's discretion. Transportation Allowance: Monthly allowance is allocated by classifications below; Department Head $650.00 Deputy Director/Manager/Director (Harbor/Utilities) $550.00 Division Officer/Superintendent/ Chief of Staff / Administrator / Principal DCA $450.00 Assistant to Executive / Executive Assistant / Executive Secretary/ Executive Support Staff $300.00 Deferred Compensation Plan: Optional for employee contribution to a supplementary retirement savings program available through Mission Square Retirement formerly ICMA-RC Retirement Corporation). Classic CalPERS Members: The City will contribute a maximum of up to two percent (2%) of base salary* for all qualified Classic CalPERS members. Public Employees’ Pension Reform Act (PEPRA) CalPERS Members: Effective the second full pay period following City Council adoption, the City contribution will increase from two percent (2%) to three percent (3%) of base salary* for all qualified PEPRA CalPERS members. Flexible Spending Account (FSA): Optional election for employees to reduce taxable income for payment of allowable childcare or medical expenses. Flexible/Hybrid Work Schedule: Available (subject to City Manager approval). Paid Parental Leave: The City provides one hundred and sixty (160) hours of Paid Parental Leave at 100% of salary, for the birth, adoption or foster placement of a child, regardless of the gender, marital status or sexual orientation of the parent. Closing Date/Time: 5/4/2024 11:59 PM Pacific
Apr 05, 2024
Full Time
DESCRIPTION THE COMMUNITY Ideally located on the Pacific Ocean south of Los Angeles, adjacent to Orange County, the City of Long Beach, California (population 470,000) is frequently described as a series of strong, diverse interwoven smaller communities within a large city. Enjoying an ideal Southern California climate, Long Beach is home to an abundance of cultural and recreational options. The Long Beach Convention Center, Aquarium of the Pacific, Queen Mary, and the annual Acura Grand Prix of Long Beach, plus a wide variety of other attractions (two historic ranchos, three marinas, and five golf courses), serve to draw 6.5 million visitors a year. The City is also home to California State University, Long Beach, and Long Beach City College. Cal State Long Beach is the second largest university in the state and was recently ranked the No. 3 best-value public college in the nation. Covering approximately 50 square miles, Long Beach is supported by a wide mix of industries with education, health and social services, manufacturing, retail trade, and professional services comprising the highest representation. Known for its livable and desirable neighborhoods, Long Beach was named by America’s Promise Alliance as one of the 100 Best Communities for Young People two years in a row. While it offers all the amenities of a large metropolis, many say Long Beach offers the added benefit of having maintained a strong sense of community and cohesiveness despite its growth. A superb climate, quality schools, a vibrant downtown, and a wide variety of neighborhoods help make Long Beach one of the most livable communities in the country. CITY GOVERNMENT Long Beach, a charter city formed in 1897, is governed by nine City Council Members elected by district and a city-wide elected Mayor. Other elected officials include the City Attorney, City Auditor, and City Prosecutor. The elected officials are elected to staggered four-year terms. The City Council appoints the City Manager and City Clerk. The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board or Commission. Long Beach is one of only three cities in California with its own Health Department and one of the very few municipalities with its own Utilities Department (Water and Gas) and Energy Resources Departments. The City is supported by a FY 2024 total budget of approximately $3.3 billion with a General Fund budget of $719 million. More than 6,000 full and part-time employees support municipal operations with the vast majority being represented by twelve employee associations. To learn more about the City of Long Beach, go to: www.longbeach.gov . DEPARTMENT OF DISASTER PREPAREDNESS AND EMERGENCY COMMUNICATIONS The Department of Disaster Preparedness and Emergency Communications has 91 employees, including the City’s 9-1-1 Dispatchers, with a budget of $14.4 million. The Disaster Preparedness Bureau is one of three bureaus in the Department, and consists of a Disaster Preparedness Officer, Disaster Preparedness Analyst, and Disaster Preparedness Intern. The Disaster Preparedness Officer is a member of the Department’s management team, reporting directly to the Director, and is responsible for the oversight of the bureau’s $1.2 million operating budget. EXAMPLES OF DUTIES THE POSITION The City of Long Beach is seeking an exceptional candidate to serve as its next Disaster Preparedness Officer. The Disaster Preparedness Officer is an at-will management position reporting directly to the Director of Disaster Preparedness and Emergency Communications. As part of the City’s continuum of public safety, this position is responsible for the efficient and effective management of emergency operations within the City of Long Beach. The position directly supervises a Disaster Preparedness Analyst and Intern. The Disaster Preparedness Officer generally works during normal business hours, but may be required to work nights, weekends, and extended hours, or be on call when necessary. Specific duties include: Work to mitigate, plan for, respond to and recover from disasters or emergencies in accordance with Federal Emergency Management Agency (FEMA) guidelines Maintain citywide emergency plans, including the Emergency Operations Plan and Hazard Mitigation Plan Ensure the readiness of the City’s Emergency Operations Center Coordinate emergency response and recovery efforts across City departments and outside agencies in accordance with the Incident Command System (ICS) Provide oversight for Homeland Security Grant funded projects, training and equipment procurement Educate and train City employees, community partner organizations and the public on disaster preparedness Serve as Disaster Management Area Coordinator (DMAC) for the Los Angeles County Area F group Develop tools and identify resources to support the overall preparedness of the residents and staff of the City of Long Beach THE IDEAL CANDIDATE The ideal candidate will be a mission-driven leader who demonstrates excellent proficiencies in organizational and administrative skills, written and verbal communication, project management, budget oversight and grant-funded program administration. As an experienced leader, the preferred candidate will be a strong manager who trains and leads by example. The candidate should be knowledgeable of the roles and purpose of federal, state and local agencies involved in emergency management planning and response, and possess experience in writing and maintaining plans for multi-hazard and disaster response. The candidate should be capable of coordinating, updating and maintaining the functions of an Emergency Operations Center; responding to a potential or existing disaster within the ICS structure; and, utilizing systems related to emergency planning and communications, crisis management tools, mass notification systems, emergency alert systems and auxiliary communications services. The candidate should have prepared and presented emergency preparedness and response trainings and presentations to a wide variety of audiences, including public safety personnel, disaster service workers, volunteers, community members and local officials. REQUIREMENTS TO FILE The Department of Disaster Preparedness and Emergency Communications invites candidates to apply who meet the following minimum requirements: A bachelor’s degree from an accredited four-year college or university in a field closely related to Emergency Management. Three (3) years of full-time paid experience in emergency management. One (1) year of which served as experience in a supervisory or lead capacity. Valid Driver’s License. Proof of education is required at the time of application submittal. DESIRABLE QUALIFICATIONS One (1) year of experience in emergency operations programs for a government agency or large company developing and implementing an emergency plan for large-scale disasters is preferred. Completion of the Federal Incident Command System (ICS) emergency management coursework is preferred. The professional attributes that best describe the new Disaster Preparedness Officer: Highly organized professional Participative and inclusive management style Accountable, takes ownership Leader, positive example to others Results-oriented Direct communicator with superior interpersonal skills Ethical with a high level of integrity Embrace ideas and contributions from others Dedicated to quality customer service Creative, strategic thinker Strong project management / technical skills Exercises good judgment SELECTION PROCEDURE This recruitment will close at 11:59 p.m. on Saturday, May 4, 2024 . To be considered for this opportunity, applicants must submit an online application, including a resume and cover letter that reflect the scope and level of their current/most recent positions and responsibilities, and proof of education (degree or transcript). Candidates must also complete the online supplemental questionnaire. Online applications can be filed at www.longbeach.gov/jobs. Following the close of filing, applications will be reviewed and those candidates determined to be the best qualified will be invited to participate in the selection process, which will include an oral interview by a selection panel. The selected candidate will be required to undergo a thorough background and reference check. Incomplete applications or candidates who clearly do not meet the minimum requirements of the position will not be considered. The City of Long Beach is an Equal Opportunity Employer . We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act . The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-7915. For technical support with your governmentjobs.com application, please contact (855) 524-5627. The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: Retirement: California Public Employees' Retirement System (PERS) defined benefit retirement plan, which is coordinated with Social Security. The benefit is 2.5% or 2.7% (depending on hire date) @55 for "Classic" members and 2% @62 for new members as defined by PEPRA, subject to the compensation limitations set by PERS. Both the City and the employee contributes toward CalPERS retirement contributions. The city also participates in Social Security. Health and Dental Insurance: The City offers the choice of HMO and PPO plans. The city pays major portion of the premium for employee and dependents depending on the health/ dental plan selected. Life Insurance: City-paid term life insurance policy equal to three (3) times annual salary to a maximum of $500,000. Disability Insurance: City-paid short-term and long-term disability insurance. Management Physical: Annual City-paid physical examination. Vacation: Twelve (12) vacation days after the first year of service; 15 days after four years, six months of service; 20 days after 19 years, six months of service. Executive Leave: Forty (40) hours Executive Leave per year. The City Manager has discretion to grant an additional 40 hours each year. Sick Leave : One day earned per month; unlimited accumulation; conversion upon retirement to cash credit toward health and/or dental insurance premiums, or to pension credits. Holidays: Eleven (11) designated holidays per year, plus four personal holidays to be used at the employee's discretion. Transportation Allowance: Monthly allowance is allocated by classifications below; Department Head $650.00 Deputy Director/Manager/Director (Harbor/Utilities) $550.00 Division Officer/Superintendent/ Chief of Staff / Administrator / Principal DCA $450.00 Assistant to Executive / Executive Assistant / Executive Secretary/ Executive Support Staff $300.00 Deferred Compensation Plan: Optional for employee contribution to a supplementary retirement savings program available through Mission Square Retirement formerly ICMA-RC Retirement Corporation). Classic CalPERS Members: The City will contribute a maximum of up to two percent (2%) of base salary* for all qualified Classic CalPERS members. Public Employees’ Pension Reform Act (PEPRA) CalPERS Members: Effective the second full pay period following City Council adoption, the City contribution will increase from two percent (2%) to three percent (3%) of base salary* for all qualified PEPRA CalPERS members. Flexible Spending Account (FSA): Optional election for employees to reduce taxable income for payment of allowable childcare or medical expenses. Flexible/Hybrid Work Schedule: Available (subject to City Manager approval). Paid Parental Leave: The City provides one hundred and sixty (160) hours of Paid Parental Leave at 100% of salary, for the birth, adoption or foster placement of a child, regardless of the gender, marital status or sexual orientation of the parent. Closing Date/Time: 5/4/2024 11:59 PM Pacific
City of Tacoma, WA
Tacoma, Washington, United States
Position Description Tacoma Venues & Events is responsible for sports and entertainment venues within the City of Tacoma (including the Tacoma Dome, Greater Tacoma Convention Center, historic theaters, and Cheney Stadium), and the Special Events program. TVE is seeking a Guest and Staff Experience Coordinator to focus on enhancement of the guest experience at the Tacoma Dome and Greater Tacoma Convention Center and the overall TVE staff engagement. The successful candidate for this position will be the organizational champion for the guest and staff perspectives; ensure that guests, clients, and employees of TVE receive legendary service; foster an environment that promotes innovation and implementation of best industry practices to improve service delivery and efficiency. Key responsibilities: Identify, develop, and implement continuous improvements to the guest experience in the venues. Recommend policies, procedures, and best practices to advance the quality of the guest experience. Work closely with data analyst and third-party contractors (guest services, food & beverage, parking etc.), to develop and track Key Performance Indicators (KPIs). Review KPI results and make recommendations to contractors and TVE leadership for operational improvements to ensure outstanding guest experiences. Liaise with external event related partners including transportation services (transit, ride share etc.). Participate in event related service and security briefings with event production personnel, contract supervisors and staff. Analyze, track, and report on guest experience performance metrics from secret shopper programs, guest feedback, post event surveys, and observations; provide post event follow up reports and make recommendations for improvement. Create and distribute event and other pertinent details to ensure all staff have the necessary information to provide exceptional experiences. Manage venue wayfinding and directional signage, with brand oversight from marketing. Respond to guest concerns and inquiries in a timely and appropriate manner. Serve as subject matter expert to facilitate special accommodations, including sensory sensitivity needs, and all applicable Americans with Disabilities Act (ADA) requirements. Design and create new staff orientation for all TVE and contract staff to ensure cohesive understanding of TVE values and venue event policies and procedures. Design, create, and facilitate venue-centric annual and recurring guest experience training modules for all employees in alignment with TVE’s mission and values. Design, create, and facilitate staff award and recognition programs for full-time, part-time, and contract staff. Hire, train, schedule and supervise part-time Event Attendants. Develop and implement programs to track and enhance TVE and contractor staff engagement including participating in the organization of staff events. Serve as primary front of house venue manager on duty during Tacoma Dome events. Additional information about the Tacoma Venues & Events venues can be found at www.tacomavenues.org ! Qualifications Minimum Education* Bachelor's degree in hospitality, sports management/administration, business or directly related field. Minimum Experience* 4 years of event and meeting planning experience. *Equivalency: 1 year of experience = 1 year of education Licensing, Certifications and Other Requirements Washington State Driver's License Desired Qualifications Minimum two years' experience in face-to-face guest services, with a focus on the planning and coordination of event management activities at a stadium, arena, convention center, conference center, or other similar experience. A minimum of one year's supervisory experience. Familiarity with event ticketing software preferred. Work Schedule Must be willing to work extended, irregular and flexible hours as related to the event schedule, including working evenings, weekends and holidays as required. Physical Requirements & Working Conditions Intermittent movement around the workplace including extended walking on flat surfaces, stairs, and inclines both interior and exterior. Traversing, ascending or descending stairs, sloped terrain, or similar environments (climbing, balancing, walking). Communication and the exchange of information with others (hearing, seeing, talking. Regular operation of a computer, as well as use of a calculator, printer, and similar office tools (fingering, grasping, feeling, repetitive motions). Occasionally exerting up to 20 pounds of force to move, transport or position objects. Knowledge & Skills Basic customer service principles, techniques, and methodologies. Excellent communication skills with the ability to communicate information clearly to a wide range of stakeholders. Relationship management skills with a strong customer focus, proactively meeting customers and clients' needs. Proven interpersonal skills using tact, patience, courtesy, and empathy. Leadership skills and the ability to support a diverse front line team (including third party contractors). Highly organized to ensure all aspects of the work are carried out in a timely manner with high quality results. Solutions-focused with keen problem-solving skills and the ability to use creative solutions to solve problems unique to TVE venues, guests, and patrons; investigate situations and issues, gather, and analyze data, and prepare detailed reports and recommendations. Selection Process & Supplemental Information Interested individuals should apply online and attach a detailed resume and cover letter describing your responsibilities as it relates to the responsibilities of this position. NOTE: Applications received without attaching the required resume and cover letter will not progress in the selection process. This is a competitive selection process. Your responses on the application form and supplemental questionnaire will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process. Appointment is subject to passing a background check and may include a medical examination and drug screen. City of Tacoma Commitment to Diversity and Inclusion One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Communication from the City of Tacoma NOTE : For questions regarding this specific recruitment contact Kat Flores, HR Analyst. We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. In order for your application materials to be considered, all information must be submitted before the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. ( For technical difficulties using the NeoGov system , call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.) The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/9/2024 5:00 PM Pacific
Apr 20, 2024
Full Time
Position Description Tacoma Venues & Events is responsible for sports and entertainment venues within the City of Tacoma (including the Tacoma Dome, Greater Tacoma Convention Center, historic theaters, and Cheney Stadium), and the Special Events program. TVE is seeking a Guest and Staff Experience Coordinator to focus on enhancement of the guest experience at the Tacoma Dome and Greater Tacoma Convention Center and the overall TVE staff engagement. The successful candidate for this position will be the organizational champion for the guest and staff perspectives; ensure that guests, clients, and employees of TVE receive legendary service; foster an environment that promotes innovation and implementation of best industry practices to improve service delivery and efficiency. Key responsibilities: Identify, develop, and implement continuous improvements to the guest experience in the venues. Recommend policies, procedures, and best practices to advance the quality of the guest experience. Work closely with data analyst and third-party contractors (guest services, food & beverage, parking etc.), to develop and track Key Performance Indicators (KPIs). Review KPI results and make recommendations to contractors and TVE leadership for operational improvements to ensure outstanding guest experiences. Liaise with external event related partners including transportation services (transit, ride share etc.). Participate in event related service and security briefings with event production personnel, contract supervisors and staff. Analyze, track, and report on guest experience performance metrics from secret shopper programs, guest feedback, post event surveys, and observations; provide post event follow up reports and make recommendations for improvement. Create and distribute event and other pertinent details to ensure all staff have the necessary information to provide exceptional experiences. Manage venue wayfinding and directional signage, with brand oversight from marketing. Respond to guest concerns and inquiries in a timely and appropriate manner. Serve as subject matter expert to facilitate special accommodations, including sensory sensitivity needs, and all applicable Americans with Disabilities Act (ADA) requirements. Design and create new staff orientation for all TVE and contract staff to ensure cohesive understanding of TVE values and venue event policies and procedures. Design, create, and facilitate venue-centric annual and recurring guest experience training modules for all employees in alignment with TVE’s mission and values. Design, create, and facilitate staff award and recognition programs for full-time, part-time, and contract staff. Hire, train, schedule and supervise part-time Event Attendants. Develop and implement programs to track and enhance TVE and contractor staff engagement including participating in the organization of staff events. Serve as primary front of house venue manager on duty during Tacoma Dome events. Additional information about the Tacoma Venues & Events venues can be found at www.tacomavenues.org ! Qualifications Minimum Education* Bachelor's degree in hospitality, sports management/administration, business or directly related field. Minimum Experience* 4 years of event and meeting planning experience. *Equivalency: 1 year of experience = 1 year of education Licensing, Certifications and Other Requirements Washington State Driver's License Desired Qualifications Minimum two years' experience in face-to-face guest services, with a focus on the planning and coordination of event management activities at a stadium, arena, convention center, conference center, or other similar experience. A minimum of one year's supervisory experience. Familiarity with event ticketing software preferred. Work Schedule Must be willing to work extended, irregular and flexible hours as related to the event schedule, including working evenings, weekends and holidays as required. Physical Requirements & Working Conditions Intermittent movement around the workplace including extended walking on flat surfaces, stairs, and inclines both interior and exterior. Traversing, ascending or descending stairs, sloped terrain, or similar environments (climbing, balancing, walking). Communication and the exchange of information with others (hearing, seeing, talking. Regular operation of a computer, as well as use of a calculator, printer, and similar office tools (fingering, grasping, feeling, repetitive motions). Occasionally exerting up to 20 pounds of force to move, transport or position objects. Knowledge & Skills Basic customer service principles, techniques, and methodologies. Excellent communication skills with the ability to communicate information clearly to a wide range of stakeholders. Relationship management skills with a strong customer focus, proactively meeting customers and clients' needs. Proven interpersonal skills using tact, patience, courtesy, and empathy. Leadership skills and the ability to support a diverse front line team (including third party contractors). Highly organized to ensure all aspects of the work are carried out in a timely manner with high quality results. Solutions-focused with keen problem-solving skills and the ability to use creative solutions to solve problems unique to TVE venues, guests, and patrons; investigate situations and issues, gather, and analyze data, and prepare detailed reports and recommendations. Selection Process & Supplemental Information Interested individuals should apply online and attach a detailed resume and cover letter describing your responsibilities as it relates to the responsibilities of this position. NOTE: Applications received without attaching the required resume and cover letter will not progress in the selection process. This is a competitive selection process. Your responses on the application form and supplemental questionnaire will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process. Appointment is subject to passing a background check and may include a medical examination and drug screen. City of Tacoma Commitment to Diversity and Inclusion One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Communication from the City of Tacoma NOTE : For questions regarding this specific recruitment contact Kat Flores, HR Analyst. We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. In order for your application materials to be considered, all information must be submitted before the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. ( For technical difficulties using the NeoGov system , call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.) The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/9/2024 5:00 PM Pacific
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Senior Director of Online Recruitment, the Enrollment Counselor’s primary focus is to build relationships and recruit new or returning potential SJSU Online students by utilizing phone and internet technology. The Counselor works within a learner-focused student services model to ensure that fully online degree seekers experience integrated, seamless connections to the University from inquiry through admission. Through proactive outreach the Counselor serves as the University’s point of contact for online degree seekers, performing complex student services professional work to help potential students identify their appropriate program of study, address questions related to financial aid and transcript evaluation, determine initial eligibility following CSU regulations, policies and procedures, and fully support the applicant to resolve issues during the application process. The ideal candidate for this role will be an articulate, organized, results-driven, team player with the resiliency to maintain a high energy level on a high number of inbound/outbound calls, text messages, and emails daily to and from prospective online students. The ideal candidate will also have interpersonal skills to connect with prospective students on calls, openness to feedback, ability to listen actively for long periods of time, confidence, adaptability, and integrity. Key Responsibilities Provide excellent customer service to prospective students throughout the full admission recruitment process primarily via telephone Navigating through and maintaining SJSU Online’s Customer Relationship Management (CRM) system and automated phone system Updating student inquiry progression in SJSU Online’s databases Maintain a pipeline of students, which will include following a prescribed call plan and prioritizing prospective student’s needs Meet with prospective students to counsel on completing Admissions requirements, discusses academic programs, admission options, and financial aid opportunities and conducts online campus tours. Coordinates the compilation, tracking, and timely receipt of all required application materials for the application process (both domestic and international) for admission Reviews and determines completeness and validity for all required documents for admission, including residency status and data elements; enters results in CMS Receives, processes and deposits application fee payments Receives and processes documents for application fee waivers; makes determination re: waiver request Reviews/updates data regarding educational history and records components in CMS Maintains daily/weekly record of admissions processes to be completed and those that have been completed Communicates with the Recruitment Coordinator and Senior Director of Online Recruitment on processing or system issues Interprets and explains admission requirements, transfer credit evaluation policies, and enrollment policies to students, parents, campus community members and representatives from other colleges and institutions Provides high-level customer service to students by answering complex policy questions, outlining and troubleshooting various documents and batch processes, including transcripts and documents related to domestic and international admission processes Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Knowledge regarding the scanning and processing of all documents required in the admission process, and how these documents affect an individual's application/admission status Ability to work with or learn the content management system and document processing (i.e.CMS, current versions of Google Office Suite, Microsoft Office (esp. Word and Excel); email and phone skills Excellent customer service and public relation skills Ability to listen and determine the true intent of a question and provide correct information Ability to handle multiple work priorities, organize and plan work and projects Ability to apply a wide variety of policies and procedures where specific guidelines may not exist Ability to advise students individually and in groups on routine matters where required Excellent oral and written communication skills Ability to travel evenings and weekends; possess valid driver’s license Ability to work evenings/weekends and have a flexible schedule Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related Two years of work experience in admissions or educational recruitment. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. Preferred Qualifications Minimum of 1 year of experience in college admissions, recruitment or sales OR a minimum of 5 years of experience in an enrollment/admissions position in nontraditional higher education recruitment Experience working with non-traditional students 5 years of sales experience 6 months of call center experience in an in bound and out bound environment Experience in communicating admissions and or student services policies and procedures to community college, university, or high school constituents Compensation Classification: Student Services Professional II Anticipated Hiring Range: $4,610/month - $4,900/month CSU Salary Range: $4,610/month - $6,556/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: December 8, 2023 through January 2, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Dec 08 2023 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Reporting to the Senior Director of Online Recruitment, the Enrollment Counselor’s primary focus is to build relationships and recruit new or returning potential SJSU Online students by utilizing phone and internet technology. The Counselor works within a learner-focused student services model to ensure that fully online degree seekers experience integrated, seamless connections to the University from inquiry through admission. Through proactive outreach the Counselor serves as the University’s point of contact for online degree seekers, performing complex student services professional work to help potential students identify their appropriate program of study, address questions related to financial aid and transcript evaluation, determine initial eligibility following CSU regulations, policies and procedures, and fully support the applicant to resolve issues during the application process. The ideal candidate for this role will be an articulate, organized, results-driven, team player with the resiliency to maintain a high energy level on a high number of inbound/outbound calls, text messages, and emails daily to and from prospective online students. The ideal candidate will also have interpersonal skills to connect with prospective students on calls, openness to feedback, ability to listen actively for long periods of time, confidence, adaptability, and integrity. Key Responsibilities Provide excellent customer service to prospective students throughout the full admission recruitment process primarily via telephone Navigating through and maintaining SJSU Online’s Customer Relationship Management (CRM) system and automated phone system Updating student inquiry progression in SJSU Online’s databases Maintain a pipeline of students, which will include following a prescribed call plan and prioritizing prospective student’s needs Meet with prospective students to counsel on completing Admissions requirements, discusses academic programs, admission options, and financial aid opportunities and conducts online campus tours. Coordinates the compilation, tracking, and timely receipt of all required application materials for the application process (both domestic and international) for admission Reviews and determines completeness and validity for all required documents for admission, including residency status and data elements; enters results in CMS Receives, processes and deposits application fee payments Receives and processes documents for application fee waivers; makes determination re: waiver request Reviews/updates data regarding educational history and records components in CMS Maintains daily/weekly record of admissions processes to be completed and those that have been completed Communicates with the Recruitment Coordinator and Senior Director of Online Recruitment on processing or system issues Interprets and explains admission requirements, transfer credit evaluation policies, and enrollment policies to students, parents, campus community members and representatives from other colleges and institutions Provides high-level customer service to students by answering complex policy questions, outlining and troubleshooting various documents and batch processes, including transcripts and documents related to domestic and international admission processes Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Knowledge regarding the scanning and processing of all documents required in the admission process, and how these documents affect an individual's application/admission status Ability to work with or learn the content management system and document processing (i.e.CMS, current versions of Google Office Suite, Microsoft Office (esp. Word and Excel); email and phone skills Excellent customer service and public relation skills Ability to listen and determine the true intent of a question and provide correct information Ability to handle multiple work priorities, organize and plan work and projects Ability to apply a wide variety of policies and procedures where specific guidelines may not exist Ability to advise students individually and in groups on routine matters where required Excellent oral and written communication skills Ability to travel evenings and weekends; possess valid driver’s license Ability to work evenings/weekends and have a flexible schedule Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related Two years of work experience in admissions or educational recruitment. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. Preferred Qualifications Minimum of 1 year of experience in college admissions, recruitment or sales OR a minimum of 5 years of experience in an enrollment/admissions position in nontraditional higher education recruitment Experience working with non-traditional students 5 years of sales experience 6 months of call center experience in an in bound and out bound environment Experience in communicating admissions and or student services policies and procedures to community college, university, or high school constituents Compensation Classification: Student Services Professional II Anticipated Hiring Range: $4,610/month - $4,900/month CSU Salary Range: $4,610/month - $6,556/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: December 8, 2023 through January 2, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Dec 08 2023 Pacific Standard Time Applications close: Closing Date/Time:
New York State Office of Parks, Recreation & Historic Preservation
Crown Point, New York, United States
Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).* To be considered for appointment through NY HELPS, or 55 b/c, candidates must meet the open-competitive minimum qualifications for this position. The qualifications are: Three years of qualifying experience** in a historic house museum, in a historical society, within the history section of a museum, in the department of a governmental agency having responsibility for historic museums or historic sites, in an art gallery, or in a cultural center, OR an Associate's degree*** or higher AND one year of qualifying experience** in a historic house museum, in a historical society, within the history section of a museum, in the department of a governmental agency having responsibility for historic museums or historic sites, in an art gallery, or in a cultural center. You must clearly list this information on your application. **Qualifying experience is defined as experience presenting and/or guiding interpretive tours or programs; conducting historical and/or curatorial research on persons, places, events or museum objects; and performing collections management duties (accessioning, cataloging and conducting inventories). ***Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. You can write to the Examination Information Desk of the NYS Department of Civil Service for a list of acceptable companies who provide this service. This information can also be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee. Duties Description The selected candidate will be assigned interchangeably to one or more of the following areas which duties include but are not limited to the following: Program: • Under the direction of the Historic Site Manager, coordinate site events in the developing and presentation of on-site and off-site school programs. This will also include managing event setup and takedown and coordinating with vendors. • Conduct research, guide tours, and develop and present new programs as delegated by the Historic Site Manager. • Attends regular meetings and develop an annual calendar of events, programs, and special events. Office / Maintenance: • Work with the Historic Site Manager in supervising and training of seasonal staff members, as well as interns and volunteers. • Serve as a liaison for information technology projects and digital history initiatives with partner organizations, NYS ITS, and other entities as required. • May assist with service requests, and onsite troubleshooting of information technology equipment. • Regularly maintain internal controls and completing required daily, weekly, monthly checks and audits. Assisting in various aspects of site operations. • May enter payroll, make bank deposits, payment of invoices through state accounting & tracking systems. Collections Management / Historic Preservation: • Monitor and care for objects in the exhibit and in on-site storage, keeping site collections records, monitoring environmental conditions. • Handle all collection’s inquiries, accessions, and acquisitions. • Communicate with Peebles Island collections management staff for the purposes of research, acquisitions, and collections monitoring and uploads environmental monitoring data monthly. • Under direction of site manager, will be responsible for digitization of site archives and records. • Attend collections trainings and be responsible for the site’s research library, assigning call numbers, spine labels and keeping new acquisitions entered in a timely fashion. • Maintain archive of ongoing historic preservation and restoration efforts on the masonry structures at Schoharie Crossing. Museum: • Oversee and participate in many critical aspects of museum operations. • Assist in interviewing and hiring seasonal museum and interpretive staff, training museum and interpretive staff in customer service and interpretation, and providing front-line customer service, tours, and interpretive programs to historic site visitors. • Collect and keep track of attendance, revenue, and donations. • Manage the museum gift shop. • Assist to maintain organized and clean offices and public spaces and keeps the office /Museum /Visitor Center areas safe and welcoming for staff, researchers & visitors. • Obtain training in museum standards, state operations, state policy and procedures, site operations and historical interpretation. Community Outreach / Digital History: • Responsible for public relations including writing press releases, updating the site’s social media pages with appropriate and timely entries, updating community calendars, blogs, and websites; and ensuring accuracy of event information. • Assist the regional public affairs coordinator in leading efforts to increase the digital reach and presence of the historic site in collaboration with partners, NYS ITS, and the Friends of Schoharie Crossing State Historic Site. • Conduct social media outreach, supplying content, and ensuring a robust site presence across various digital platforms. Additional Comments Please note work schedule will be Wednesday through Sunday from 9:00 AM to 5:30 PM while in season (May - October) and Monday through Friday 8:00 AM to 4:30 PM while off season (November - April). OPERATIONAL NEEDS: Under the supervision of the Historic Site Manager, the Historic Site Assistant will: • contribute to the development and delivery of interpretive programs including tours, educational programs, and outreach initiatives. • serve as the primary point of contact for general inquiries, research, and collections assistance. • contribute to social media campaigns and public relations and assist with information technology needs, virtual programming, and digital history initiatives at the historic site. • handle some financial administration and office management responsibilities. BENEFITS: Generous benefits package, worth approximately 65% of salary, including: • Paid Time Off: o PEF and CSEA: 44 days - 13 Vacation days, 13 Sick days, and 5 Personal Leave days, 13 Holidays. o M/C: 39 days - 13 Vacation days, 8 Sick days, and 5 Personal Leave days, 13 Holidays. o PEF: Three (3) days of professional leave annually to participate in professional development o M/C: Eligible for unlimited days of professional leave annually to participate in professional development, but at supervisor’s discretion. • Health Care Benefits: o Eligible employees and dependents can pick from a variety of affordable health insurance programs o Family dental and vision benefits at no additional cost • Additional Benefits: o New York State Employees’ Retirement System (ERS) Membership o NYS Deferred Compensation o Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds o Public Service Loan Forgiveness (PSLF) o Paid Parental / Family Leave To learn more about our benefits, visit: https://parks.ny.gov/employment/benefits.aspx *For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. Some positions may require additional credentials or a background check to verify your identity. Closing Date/Time: 05/08/24
Apr 25, 2024
Full Time
Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).* To be considered for appointment through NY HELPS, or 55 b/c, candidates must meet the open-competitive minimum qualifications for this position. The qualifications are: Three years of qualifying experience** in a historic house museum, in a historical society, within the history section of a museum, in the department of a governmental agency having responsibility for historic museums or historic sites, in an art gallery, or in a cultural center, OR an Associate's degree*** or higher AND one year of qualifying experience** in a historic house museum, in a historical society, within the history section of a museum, in the department of a governmental agency having responsibility for historic museums or historic sites, in an art gallery, or in a cultural center. You must clearly list this information on your application. **Qualifying experience is defined as experience presenting and/or guiding interpretive tours or programs; conducting historical and/or curatorial research on persons, places, events or museum objects; and performing collections management duties (accessioning, cataloging and conducting inventories). ***Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. You can write to the Examination Information Desk of the NYS Department of Civil Service for a list of acceptable companies who provide this service. This information can also be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee. Duties Description The selected candidate will be assigned interchangeably to one or more of the following areas which duties include but are not limited to the following: Program: • Under the direction of the Historic Site Manager, coordinate site events in the developing and presentation of on-site and off-site school programs. This will also include managing event setup and takedown and coordinating with vendors. • Conduct research, guide tours, and develop and present new programs as delegated by the Historic Site Manager. • Attends regular meetings and develop an annual calendar of events, programs, and special events. Office / Maintenance: • Work with the Historic Site Manager in supervising and training of seasonal staff members, as well as interns and volunteers. • Serve as a liaison for information technology projects and digital history initiatives with partner organizations, NYS ITS, and other entities as required. • May assist with service requests, and onsite troubleshooting of information technology equipment. • Regularly maintain internal controls and completing required daily, weekly, monthly checks and audits. Assisting in various aspects of site operations. • May enter payroll, make bank deposits, payment of invoices through state accounting & tracking systems. Collections Management / Historic Preservation: • Monitor and care for objects in the exhibit and in on-site storage, keeping site collections records, monitoring environmental conditions. • Handle all collection’s inquiries, accessions, and acquisitions. • Communicate with Peebles Island collections management staff for the purposes of research, acquisitions, and collections monitoring and uploads environmental monitoring data monthly. • Under direction of site manager, will be responsible for digitization of site archives and records. • Attend collections trainings and be responsible for the site’s research library, assigning call numbers, spine labels and keeping new acquisitions entered in a timely fashion. • Maintain archive of ongoing historic preservation and restoration efforts on the masonry structures at Schoharie Crossing. Museum: • Oversee and participate in many critical aspects of museum operations. • Assist in interviewing and hiring seasonal museum and interpretive staff, training museum and interpretive staff in customer service and interpretation, and providing front-line customer service, tours, and interpretive programs to historic site visitors. • Collect and keep track of attendance, revenue, and donations. • Manage the museum gift shop. • Assist to maintain organized and clean offices and public spaces and keeps the office /Museum /Visitor Center areas safe and welcoming for staff, researchers & visitors. • Obtain training in museum standards, state operations, state policy and procedures, site operations and historical interpretation. Community Outreach / Digital History: • Responsible for public relations including writing press releases, updating the site’s social media pages with appropriate and timely entries, updating community calendars, blogs, and websites; and ensuring accuracy of event information. • Assist the regional public affairs coordinator in leading efforts to increase the digital reach and presence of the historic site in collaboration with partners, NYS ITS, and the Friends of Schoharie Crossing State Historic Site. • Conduct social media outreach, supplying content, and ensuring a robust site presence across various digital platforms. Additional Comments Please note work schedule will be Wednesday through Sunday from 9:00 AM to 5:30 PM while in season (May - October) and Monday through Friday 8:00 AM to 4:30 PM while off season (November - April). OPERATIONAL NEEDS: Under the supervision of the Historic Site Manager, the Historic Site Assistant will: • contribute to the development and delivery of interpretive programs including tours, educational programs, and outreach initiatives. • serve as the primary point of contact for general inquiries, research, and collections assistance. • contribute to social media campaigns and public relations and assist with information technology needs, virtual programming, and digital history initiatives at the historic site. • handle some financial administration and office management responsibilities. BENEFITS: Generous benefits package, worth approximately 65% of salary, including: • Paid Time Off: o PEF and CSEA: 44 days - 13 Vacation days, 13 Sick days, and 5 Personal Leave days, 13 Holidays. o M/C: 39 days - 13 Vacation days, 8 Sick days, and 5 Personal Leave days, 13 Holidays. o PEF: Three (3) days of professional leave annually to participate in professional development o M/C: Eligible for unlimited days of professional leave annually to participate in professional development, but at supervisor’s discretion. • Health Care Benefits: o Eligible employees and dependents can pick from a variety of affordable health insurance programs o Family dental and vision benefits at no additional cost • Additional Benefits: o New York State Employees’ Retirement System (ERS) Membership o NYS Deferred Compensation o Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds o Public Service Loan Forgiveness (PSLF) o Paid Parental / Family Leave To learn more about our benefits, visit: https://parks.ny.gov/employment/benefits.aspx *For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. Some positions may require additional credentials or a background check to verify your identity. Closing Date/Time: 05/08/24
California State University (CSU) Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision of the Ticket/Sales Manager, the Senior Ticket Office Lead provides ticketing and customer services operations support on an “on-call” basis for events at the Younes and Soraya Center for the Performing Arts (YSNC), the Plaza del Sol Performance Hall (PDS), and the Experimental Theatre, overseeing all ticket office operations during select business hours. The incumbent acts as the sole Ticket Office supervisor at select YSNC events, assists the Ticket/Sales Manager in carrying out regular ticket office duties, builds and processes promo codes, and handles exchanges and theatre comps for select shows. Oversees scheduling, provides oversight to Ticket Office Staff, opens and closes the Ticket Office, prepares daily sales reports, and uses best practices in business operations and financial transactions. Completes exchanges and theatre comps for select shows, works with FOH to ensure the highest quality of customer services is provided to guests of the venue, and serves as main point of contact for renters. Provides Administrative Support to the Ticket/Sales Manager, such as overseeing shift assignment and scheduling, staff/artist/VIP tickets, guiding and directing the maintenance of Ticketmaster equipment, assisting in building and processing of promo codes, and etc. Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3ODpfog Qualifications Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed. Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis. Experience as a YSNC Ticketing Lead for at least one (1) year or two (2) years as a Ticket Associate is required. Knowledge, Skills, & Abilities Thorough knowledge of correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures. Working knowledge of budget policies and procedures. Ability and specialized skills to: coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, priorities, and complete projects accordingly; draft and prepare memoranda and correspondence. Ability to keep moderately complex records and files; screen mail, telephone calls, and visitors; maintain confidential files; perform standard business math, track financial data, and make simple projections. Establish and maintain cooperative working relationships with guests, students, artists, faculty, peers, and management; and operate standard office equipment and software. Displays exceptional leadership and supervision skills; displays excellent customer service skills and the ability to effectively work crowd control; displays flexibility and patience when interacting with others; and ability to work independently as well as part of a team. Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities and/or policies is preferred. Current Red Cross CPR/AED and First Aid certification is preferred. Ability to lift 35 lbs is required. Pay, Benefits, & Work Schedule The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more. Classification/grade: 1035 / Admin Support Coordinator / 1 The anticipated HIRING RANGE: $1840 - $2005,50 (PTE), dependent upon qualifications and experience. The salary range for this classification is: $1840 - $2891.50 (PTE) per month. HOURS: Part Time; 20 hours per week; Monday through Friday. TEMP: This is a Temporary-renewable position, end date to be determined. The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position. General Information Applications received through October 14, 2022, will be considered in the initial review and review of applications will continue until position is filled. This position is a sensitive position as designated by the CSU. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Oct 03 2022 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision of the Ticket/Sales Manager, the Senior Ticket Office Lead provides ticketing and customer services operations support on an “on-call” basis for events at the Younes and Soraya Center for the Performing Arts (YSNC), the Plaza del Sol Performance Hall (PDS), and the Experimental Theatre, overseeing all ticket office operations during select business hours. The incumbent acts as the sole Ticket Office supervisor at select YSNC events, assists the Ticket/Sales Manager in carrying out regular ticket office duties, builds and processes promo codes, and handles exchanges and theatre comps for select shows. Oversees scheduling, provides oversight to Ticket Office Staff, opens and closes the Ticket Office, prepares daily sales reports, and uses best practices in business operations and financial transactions. Completes exchanges and theatre comps for select shows, works with FOH to ensure the highest quality of customer services is provided to guests of the venue, and serves as main point of contact for renters. Provides Administrative Support to the Ticket/Sales Manager, such as overseeing shift assignment and scheduling, staff/artist/VIP tickets, guiding and directing the maintenance of Ticketmaster equipment, assisting in building and processing of promo codes, and etc. Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3ODpfog Qualifications Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed. Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis. Experience as a YSNC Ticketing Lead for at least one (1) year or two (2) years as a Ticket Associate is required. Knowledge, Skills, & Abilities Thorough knowledge of correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures. Working knowledge of budget policies and procedures. Ability and specialized skills to: coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, priorities, and complete projects accordingly; draft and prepare memoranda and correspondence. Ability to keep moderately complex records and files; screen mail, telephone calls, and visitors; maintain confidential files; perform standard business math, track financial data, and make simple projections. Establish and maintain cooperative working relationships with guests, students, artists, faculty, peers, and management; and operate standard office equipment and software. Displays exceptional leadership and supervision skills; displays excellent customer service skills and the ability to effectively work crowd control; displays flexibility and patience when interacting with others; and ability to work independently as well as part of a team. Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities and/or policies is preferred. Current Red Cross CPR/AED and First Aid certification is preferred. Ability to lift 35 lbs is required. Pay, Benefits, & Work Schedule The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more. Classification/grade: 1035 / Admin Support Coordinator / 1 The anticipated HIRING RANGE: $1840 - $2005,50 (PTE), dependent upon qualifications and experience. The salary range for this classification is: $1840 - $2891.50 (PTE) per month. HOURS: Part Time; 20 hours per week; Monday through Friday. TEMP: This is a Temporary-renewable position, end date to be determined. The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position. General Information Applications received through October 14, 2022, will be considered in the initial review and review of applications will continue until position is filled. This position is a sensitive position as designated by the CSU. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Oct 03 2022 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Under the general direction of the Director of Residential Life for University Housing Services (UHS), the Housing Behavioral Case Manager serves as a point for University Housing Services response to students experiencing varying degrees of need/support and/or distress. The incumbent is readily accessible and provides consultations for staff, students, and family members who are concerned about a distressed University Housing Services resident. The Housing Behavioral Case Manager serves as a primary resource for managing reports of behavioral concerns in the residence halls and apartments as well as responding to inquiries and providing appropriate follow-up. The position provides case management services to students with complex mental and physical health problems, cognitive disorders, and safety concerns that are reported to University Housing Services. Housing Behavioral Case management services include, but are not limited to: providing assessment, advocacy, resources and referrals as well as follow-up services for students that are experiencing significant physical, mental, psychological, and life management difficulties. The Housing Behavioral Case Manager supports students experiencing issues functioning in the university system, those with current and emerging mental, psychological, or physical health issues (including COVID support and oversight), and students experiencing issues adjusting to academic and social life. The Housing Behavioral Case Manager coordinates services and provides referrals to the appropriate resources on campus such as the Counseling and Psychological Services, Accessible Education Center, SJSU Cares, Guardian Scholars, Student Health and Wellness, Title IX and Student Conduct & Ethical Development. The Housing Behavioral Case Manager works towards minimizing the impact of mental illness or emotional distress on the safety, academic, and personal pursuits of students through effective referral and follow through. The Housing Behavioral Case Manager has significant responsibility for crisis management, administrative duties, communication within and outside the university, and other related activities with additional specific responsibility for managing behavioral cases, student advocacy, and training and outreach. The Housing Behavioral Case Manager works cooperatively with all UHS staff in support and implementation of the UHS and Residential Life Mission and Curriculum. The position requires political acumen as it interfaces with the Behavioral Intervention Team, Campus Legal Counsel, President’s Cabinet, students’ families, media, and other key stakeholders. Duties include providing information and training for the University Housing Services student and professional staff; fielding calls, emails, and referrals regarding concerning behaviors; meeting with students, coordinating responses and services for individuals; undertaking research on national best practices; and may be required to participate on other committees dealing with campus safety. The Housing Behavioral Case Manager works closely with key offices (Behavior Intervention Team, University Police, Counseling and Psychological Services, Student Conduct and Ethical Development, Title IX, Student Health and Wellness Center, and Accessible Education Center, SJSU Cares and Guardian Scholars/Foster Youth Programs) to identify and intervene as needed with students whose behavior suggests the need for support services. University Housing is responsible for the development and management of a comprehensive program for approximately 4,200 residents living in on campus facilities. The program includes the day-to-day operation of four residence halls housing 2,400 first year students and two apartment complexes housing 1,800 upper division students, graduate students, faculty, and staff. Key Responsibilities Communicates with the Director for Residential Life, Assistant Directors for Residential Life and Conduct Coordinator on an ongoing basis to track and resolve issues. Assists and supports Residential Life staff to manage behavioral concerns of individuals in personal crisis and/or other emergencies and coordinate appropriate follow up. Assesses residents’ ability to live in a residential environment. Triages individuals with behavioral concerns to facilitate and track referrals and follow up with individuals. Coordinates with other campus colleagues to track, assess, and refer students as appropriate. Provides reports tracking resident concerns, related conduct issues, behavioral patterns, and resolutions. Serves as a liaison for Housing residents, their families, and campus partners. Works and communicates with campus offices and community agencies to ensure appropriate support of the referred individuals as needed. Develops liaison relationships with other Student Affairs and University departments to coordinate efforts where appropriate. Responds as needed for crisis intervention, management and consultation with Residential Life Staff who are on call 24 hours a day. Develops and presents recommendations for improvement of established processes and practices; initiates and implements plans to execute changes. Establishes partnerships with Bay Area colleges and colleagues to foster professional development, networking, and benchmarking opportunities. Knowledge, Skills & Abilities Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Experience with crisis counseling and mental health interventions. Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature. Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies. Demonstrated ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives. Ability to carry out a variety of professionally complex assignments without detailed instructions. Strong oral and written communication skills. Must possess excellent customer service and public relations skills. Ability to compose and appropriately format correspondence and reports; knowledge of English grammar, business writing, punctuation and spelling. Demonstrated experience in operations and systems analysis, statistical and research methods, and ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies. Ability to take calls/referrals as required which may include evenings and weekends. Working knowledge of various software applications to include word processing, presentations, spreadsheets, and databases. A valid California driver’s license is required within three months of the date of hire for the operation of any vehicle required for this position. Ability to complete the Defensive Drivers Training Program provided by the State of California for CSU campuses. Required Qualifications Master’s Degree in Higher Education or related field and 3 years progressive experience in Residential Life 3 years progressive residence hall experience 3 years crisis management experience Experience in advising or counseling students, faculty and staff individually, or in a group regarding crisis and mental health concerns Experience with Title IX, mental health, disability laws, and student conduct administration Experience presenting workshops, trainings, etc. to students, faculty, and staff regarding sensitive behavioral concerns and the process and resources to address them Experience working with a large diverse population in an urban setting License A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations. Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses. Preferred Qualifications Two years of experience working with students, faculty, and staff in behavioral case management in higher education Licensed Clinical Social Worker or Licensed Professional Clinical Counselor Experience working with a team or a group Experience creating statistical reports regarding various campus behaviors Compensation Classification: Administrator I Hiring Range: $6,296/month - $6,467/month CSU Hiring Range: $3,750/month - $11,146/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 06 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Under the general direction of the Director of Residential Life for University Housing Services (UHS), the Housing Behavioral Case Manager serves as a point for University Housing Services response to students experiencing varying degrees of need/support and/or distress. The incumbent is readily accessible and provides consultations for staff, students, and family members who are concerned about a distressed University Housing Services resident. The Housing Behavioral Case Manager serves as a primary resource for managing reports of behavioral concerns in the residence halls and apartments as well as responding to inquiries and providing appropriate follow-up. The position provides case management services to students with complex mental and physical health problems, cognitive disorders, and safety concerns that are reported to University Housing Services. Housing Behavioral Case management services include, but are not limited to: providing assessment, advocacy, resources and referrals as well as follow-up services for students that are experiencing significant physical, mental, psychological, and life management difficulties. The Housing Behavioral Case Manager supports students experiencing issues functioning in the university system, those with current and emerging mental, psychological, or physical health issues (including COVID support and oversight), and students experiencing issues adjusting to academic and social life. The Housing Behavioral Case Manager coordinates services and provides referrals to the appropriate resources on campus such as the Counseling and Psychological Services, Accessible Education Center, SJSU Cares, Guardian Scholars, Student Health and Wellness, Title IX and Student Conduct & Ethical Development. The Housing Behavioral Case Manager works towards minimizing the impact of mental illness or emotional distress on the safety, academic, and personal pursuits of students through effective referral and follow through. The Housing Behavioral Case Manager has significant responsibility for crisis management, administrative duties, communication within and outside the university, and other related activities with additional specific responsibility for managing behavioral cases, student advocacy, and training and outreach. The Housing Behavioral Case Manager works cooperatively with all UHS staff in support and implementation of the UHS and Residential Life Mission and Curriculum. The position requires political acumen as it interfaces with the Behavioral Intervention Team, Campus Legal Counsel, President’s Cabinet, students’ families, media, and other key stakeholders. Duties include providing information and training for the University Housing Services student and professional staff; fielding calls, emails, and referrals regarding concerning behaviors; meeting with students, coordinating responses and services for individuals; undertaking research on national best practices; and may be required to participate on other committees dealing with campus safety. The Housing Behavioral Case Manager works closely with key offices (Behavior Intervention Team, University Police, Counseling and Psychological Services, Student Conduct and Ethical Development, Title IX, Student Health and Wellness Center, and Accessible Education Center, SJSU Cares and Guardian Scholars/Foster Youth Programs) to identify and intervene as needed with students whose behavior suggests the need for support services. University Housing is responsible for the development and management of a comprehensive program for approximately 4,200 residents living in on campus facilities. The program includes the day-to-day operation of four residence halls housing 2,400 first year students and two apartment complexes housing 1,800 upper division students, graduate students, faculty, and staff. Key Responsibilities Communicates with the Director for Residential Life, Assistant Directors for Residential Life and Conduct Coordinator on an ongoing basis to track and resolve issues. Assists and supports Residential Life staff to manage behavioral concerns of individuals in personal crisis and/or other emergencies and coordinate appropriate follow up. Assesses residents’ ability to live in a residential environment. Triages individuals with behavioral concerns to facilitate and track referrals and follow up with individuals. Coordinates with other campus colleagues to track, assess, and refer students as appropriate. Provides reports tracking resident concerns, related conduct issues, behavioral patterns, and resolutions. Serves as a liaison for Housing residents, their families, and campus partners. Works and communicates with campus offices and community agencies to ensure appropriate support of the referred individuals as needed. Develops liaison relationships with other Student Affairs and University departments to coordinate efforts where appropriate. Responds as needed for crisis intervention, management and consultation with Residential Life Staff who are on call 24 hours a day. Develops and presents recommendations for improvement of established processes and practices; initiates and implements plans to execute changes. Establishes partnerships with Bay Area colleges and colleagues to foster professional development, networking, and benchmarking opportunities. Knowledge, Skills & Abilities Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Experience with crisis counseling and mental health interventions. Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature. Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies. Demonstrated ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives. Ability to carry out a variety of professionally complex assignments without detailed instructions. Strong oral and written communication skills. Must possess excellent customer service and public relations skills. Ability to compose and appropriately format correspondence and reports; knowledge of English grammar, business writing, punctuation and spelling. Demonstrated experience in operations and systems analysis, statistical and research methods, and ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies. Ability to take calls/referrals as required which may include evenings and weekends. Working knowledge of various software applications to include word processing, presentations, spreadsheets, and databases. A valid California driver’s license is required within three months of the date of hire for the operation of any vehicle required for this position. Ability to complete the Defensive Drivers Training Program provided by the State of California for CSU campuses. Required Qualifications Master’s Degree in Higher Education or related field and 3 years progressive experience in Residential Life 3 years progressive residence hall experience 3 years crisis management experience Experience in advising or counseling students, faculty and staff individually, or in a group regarding crisis and mental health concerns Experience with Title IX, mental health, disability laws, and student conduct administration Experience presenting workshops, trainings, etc. to students, faculty, and staff regarding sensitive behavioral concerns and the process and resources to address them Experience working with a large diverse population in an urban setting License A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations. Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses. Preferred Qualifications Two years of experience working with students, faculty, and staff in behavioral case management in higher education Licensed Clinical Social Worker or Licensed Professional Clinical Counselor Experience working with a team or a group Experience creating statistical reports regarding various campus behaviors Compensation Classification: Administrator I Hiring Range: $6,296/month - $6,467/month CSU Hiring Range: $3,750/month - $11,146/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 06 2024 Pacific Standard Time Applications close: Closing Date/Time: