Sonoma County, CA
Santa Rosa, California, United States
Position Information The Sheriff's Office seeks experienced, emergency law enforcement dispatchers. Come to beautiful Sonoma County and become a Sheriff's Communication Dispatcher II! STARTING SALARY UP TO $46.45/HOUR ($96,946/YEAR)* PLUS a $25,000 Signing Bonus ^ When you join the Sonoma County Sheriff's Office, you become part of a strong work family that makes a difference in our community. You can also look forward to excellent benefits including: Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Premium pay of $1.15/hour for basic bilingual and $1.50/hour for fluent bilingual, in addition to the hourly pay rate, for bilingual assignments Differential pay for evening and night shifts Additional premium for POST Intermediate and Advanced Certificates, up to 6.75% of base salary Competitive vacation and sick leave accruals and 12 paid holidays County paid 100% premium contribution for the majority of employee-only and employee + family health plan options An annual Staff Development/Wellness Benefit allowance of up to $850 and ongoing education/training opportunities County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement fully integrated with Social Security May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment ^Hiring Incentives The Sheriff's Office is currently offering a $25,000 signing bonus paid over three installments during the first three years of service. Other incentives which may be offered, if applicable, include: Advanced paid vacation and/or sick leave (up to 24 hours per leave type) Relocation reimbursement up to $5,000 About the Position In the Sonoma County Sheriff's Office, the Communications Dispatcher II supports both the public and law enforcement by receiving requests for information and providing pertinent data over the phone and radio. Responsibilities include: Monitoring radio frequencies Receiving and dispatching emergency and non-emergency calls from the public Setting priorities among competing incoming events and dispatching appropriately Utilizing a computer-aided dispatch system In our 24/7 environment, Dispatchers must have the flexibility to work all shifts including holidays (day, swing, grave), and overtime is required. This full, working-level position in the Dispatcher job series is for individuals who have completed a year of law enforcement, emergency dispatch experience with a city, county, state, or federal agency. Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired. Being a Dispatcher can be demanding, but for those who have the fortitude and passion for this work, you will be rewarded with camaraderie, and the ability to help others during the times when they most need the support. You also get to have the satisfying feeling that comes from hearing your colleagues confirm, "We have the suspect in custody." To learn more about this assignment, and how we serve the community, please visit the Sonoma County Sheriff's Office website . T he most successful Dispatchers will: Possess significant experience advising callers on how to handle medical and other emergencies Work swiftly, in stressful situations, to manage multiple things happening at once Remain calm, clear, and in control Demonstrate excellent communications skills as well as problem solving skills, empathy, and compassion Have the ability to read maps, and provide clear directions Be proficient in basic computer programs, including Microsoft Office applications, Word and Excel Demonstrate the ability to type quickly and accurately Serving the community since 1850, the Sheriff's Office employs over 650 employees to protect and secure the half-million residents within the 1,768 square miles of Sonoma County. Supporting safety and emergency situations is an exciting and challenging opportunity for the type of person that thrives in a fast-paced environment. You can be confident that a career with the Sonoma County Sheriff's Office will be anything but monotonous. We Want to Hear from You! Would you like to learn more about joining the Sheriff's Office? Visit our Personnel Bureau website or contact us and speak to the Sheriff's recruiting team at 707.565.2779 or email Sheriff-Recruitment@sonoma-county.org . When you join the County of Sonoma, you'll have the freedom to explore the beauty of our county - its picturesque coastline, majestic redwoods, historic towns, fine dining, award winning wineries, and a wide variety of entertainment and cultural activities. Please visit www.sonomacountyconnections.org and www.santarosachamber.com for additional information about the community. *Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Sonoma County Law Enforcement Association's Memorandum Of Understanding (SCLEA MOU) and our Employee Benefits Directory . Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. The Civil Service title is Communications Dispatcher II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D, and one year of dispatch experience in a law enforcement setting comparable to Communications Dispatcher I. Special requirement: Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training (P.O.S.T.). Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: streets, roads, major buildings, and geography of Sonoma County; functions of the Sheriff's Office and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities, and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment. Ability to: accurately dispatch, coordinate and direct public safety equipment and personnel; speak clearly and concisely in English; operate communications equipment; operate a keyboard; react quickly, efficiently and calmly in an emergency situation, and to adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; understand and follow complex written and oral instructions; keep records; and work shift schedule, including nights, weekends, and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical, psychological, and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: JL/CG HR Technician: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals, 12 paid holidays, and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution towards the premium (the contribution amount varies by bargaining unit.For specific details, please refer to the applicable MOU).A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Mar 05, 2024
Full Time
Position Information The Sheriff's Office seeks experienced, emergency law enforcement dispatchers. Come to beautiful Sonoma County and become a Sheriff's Communication Dispatcher II! STARTING SALARY UP TO $46.45/HOUR ($96,946/YEAR)* PLUS a $25,000 Signing Bonus ^ When you join the Sonoma County Sheriff's Office, you become part of a strong work family that makes a difference in our community. You can also look forward to excellent benefits including: Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Premium pay of $1.15/hour for basic bilingual and $1.50/hour for fluent bilingual, in addition to the hourly pay rate, for bilingual assignments Differential pay for evening and night shifts Additional premium for POST Intermediate and Advanced Certificates, up to 6.75% of base salary Competitive vacation and sick leave accruals and 12 paid holidays County paid 100% premium contribution for the majority of employee-only and employee + family health plan options An annual Staff Development/Wellness Benefit allowance of up to $850 and ongoing education/training opportunities County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement fully integrated with Social Security May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment ^Hiring Incentives The Sheriff's Office is currently offering a $25,000 signing bonus paid over three installments during the first three years of service. Other incentives which may be offered, if applicable, include: Advanced paid vacation and/or sick leave (up to 24 hours per leave type) Relocation reimbursement up to $5,000 About the Position In the Sonoma County Sheriff's Office, the Communications Dispatcher II supports both the public and law enforcement by receiving requests for information and providing pertinent data over the phone and radio. Responsibilities include: Monitoring radio frequencies Receiving and dispatching emergency and non-emergency calls from the public Setting priorities among competing incoming events and dispatching appropriately Utilizing a computer-aided dispatch system In our 24/7 environment, Dispatchers must have the flexibility to work all shifts including holidays (day, swing, grave), and overtime is required. This full, working-level position in the Dispatcher job series is for individuals who have completed a year of law enforcement, emergency dispatch experience with a city, county, state, or federal agency. Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired. Being a Dispatcher can be demanding, but for those who have the fortitude and passion for this work, you will be rewarded with camaraderie, and the ability to help others during the times when they most need the support. You also get to have the satisfying feeling that comes from hearing your colleagues confirm, "We have the suspect in custody." To learn more about this assignment, and how we serve the community, please visit the Sonoma County Sheriff's Office website . T he most successful Dispatchers will: Possess significant experience advising callers on how to handle medical and other emergencies Work swiftly, in stressful situations, to manage multiple things happening at once Remain calm, clear, and in control Demonstrate excellent communications skills as well as problem solving skills, empathy, and compassion Have the ability to read maps, and provide clear directions Be proficient in basic computer programs, including Microsoft Office applications, Word and Excel Demonstrate the ability to type quickly and accurately Serving the community since 1850, the Sheriff's Office employs over 650 employees to protect and secure the half-million residents within the 1,768 square miles of Sonoma County. Supporting safety and emergency situations is an exciting and challenging opportunity for the type of person that thrives in a fast-paced environment. You can be confident that a career with the Sonoma County Sheriff's Office will be anything but monotonous. We Want to Hear from You! Would you like to learn more about joining the Sheriff's Office? Visit our Personnel Bureau website or contact us and speak to the Sheriff's recruiting team at 707.565.2779 or email Sheriff-Recruitment@sonoma-county.org . When you join the County of Sonoma, you'll have the freedom to explore the beauty of our county - its picturesque coastline, majestic redwoods, historic towns, fine dining, award winning wineries, and a wide variety of entertainment and cultural activities. Please visit www.sonomacountyconnections.org and www.santarosachamber.com for additional information about the community. *Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Sonoma County Law Enforcement Association's Memorandum Of Understanding (SCLEA MOU) and our Employee Benefits Directory . Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. The Civil Service title is Communications Dispatcher II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D, and one year of dispatch experience in a law enforcement setting comparable to Communications Dispatcher I. Special requirement: Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training (P.O.S.T.). Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: streets, roads, major buildings, and geography of Sonoma County; functions of the Sheriff's Office and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities, and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment. Ability to: accurately dispatch, coordinate and direct public safety equipment and personnel; speak clearly and concisely in English; operate communications equipment; operate a keyboard; react quickly, efficiently and calmly in an emergency situation, and to adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; understand and follow complex written and oral instructions; keep records; and work shift schedule, including nights, weekends, and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical, psychological, and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: JL/CG HR Technician: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals, 12 paid holidays, and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution towards the premium (the contribution amount varies by bargaining unit.For specific details, please refer to the applicable MOU).A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Description ANSWER THE CALL Join the Roseville Police Department in the role of Dispatcher II. Dispatchers play a vital role in Public Safety, serving as the “first” of the first responders and a line of communication between the community and our public safety agencies. As a dispatcher, you’ll be cross-trained to handle law enforcement, fire and medical emergency calls, often providing life-saving instructions and sense of comfort and calm until additional resources arrive. You’ll also provide non-emergency assistance, including dispatching animal control and assistance for water, sewer, electric utility and street maintenance. If you are looking for a rewarding career serving the Roseville community, apply now. Roseville offers a competitive salary and comprehensive benefits package, opportunities for growth, and an engaging culture where innovation and collaboration thrive. The Human Resources Department is accepting applications for the position of Dispatcher II in the Police Department. The normal work schedule will be a 10 hour shift that will include working nights and weekends. The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community. DEFINITION To answer emergency and non-emergency calls for police, fire and other City services; to prioritize calls and dispatch police, fire, or other emergency units as appropriate; to perform related specialized record keeping; and to perform clerical work as required. DISTINGUISHING CHARACTERISTICS This is the journey level class in the Dispatcher series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise. Positions in this class are flexibly staffed and are normally filled by advancement from the I level. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Communications Supervisor; may receive technical and/or functional supervision from Communications training officers, as appropriate. May exercise technical supervision over Dispatcher I level personnel, as assigned. Examples of Duties For a detailed and complete job description, click HERE . Minimum Qualifications For a detailed and complete job description, click HERE . Experience and Training Experience : Two years of experience performing duties similar to that of a Dispatcher I with the City of Roseville. AND Training: Equivalent to completion of the twelfth (12th) grade GED, or higher level degree. AND License or Certificate: Some positions may need to possess a valid California driver’s license as required by the position by date of appointment. Must obtain a California Peace Officers Standards and Training Commission (P.O.S.T.) Public Safety Dispatcher Basic Certificate within one year of appointment. Must obtain National Academies of Emergency Dispatch (NAEMD) Emergency Medical Dispatch Certificate within one year of appointment. Supplemental Information Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation . Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration. SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually. Closing Date/Time: Continuous
Mar 07, 2024
Full Time
Description ANSWER THE CALL Join the Roseville Police Department in the role of Dispatcher II. Dispatchers play a vital role in Public Safety, serving as the “first” of the first responders and a line of communication between the community and our public safety agencies. As a dispatcher, you’ll be cross-trained to handle law enforcement, fire and medical emergency calls, often providing life-saving instructions and sense of comfort and calm until additional resources arrive. You’ll also provide non-emergency assistance, including dispatching animal control and assistance for water, sewer, electric utility and street maintenance. If you are looking for a rewarding career serving the Roseville community, apply now. Roseville offers a competitive salary and comprehensive benefits package, opportunities for growth, and an engaging culture where innovation and collaboration thrive. The Human Resources Department is accepting applications for the position of Dispatcher II in the Police Department. The normal work schedule will be a 10 hour shift that will include working nights and weekends. The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community. DEFINITION To answer emergency and non-emergency calls for police, fire and other City services; to prioritize calls and dispatch police, fire, or other emergency units as appropriate; to perform related specialized record keeping; and to perform clerical work as required. DISTINGUISHING CHARACTERISTICS This is the journey level class in the Dispatcher series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise. Positions in this class are flexibly staffed and are normally filled by advancement from the I level. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Communications Supervisor; may receive technical and/or functional supervision from Communications training officers, as appropriate. May exercise technical supervision over Dispatcher I level personnel, as assigned. Examples of Duties For a detailed and complete job description, click HERE . Minimum Qualifications For a detailed and complete job description, click HERE . Experience and Training Experience : Two years of experience performing duties similar to that of a Dispatcher I with the City of Roseville. AND Training: Equivalent to completion of the twelfth (12th) grade GED, or higher level degree. AND License or Certificate: Some positions may need to possess a valid California driver’s license as required by the position by date of appointment. Must obtain a California Peace Officers Standards and Training Commission (P.O.S.T.) Public Safety Dispatcher Basic Certificate within one year of appointment. Must obtain National Academies of Emergency Dispatch (NAEMD) Emergency Medical Dispatch Certificate within one year of appointment. Supplemental Information Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation . Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration. SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually. Closing Date/Time: Continuous
Stanislaus County, CA
Modesto, California, United States
About the Opportunity This recruitment is open to lateral transfers from other public agencies only. Stanislaus County is accepting lateral transfer applications from current Emergency Dispatcher II's. Please click here for more details on Stanislaus County’s Lateral Transfer Hiring Incentives Stanislaus County Personnel Policy defines lateral transfers as persons with permanent or probationary status employed in another public agency and originally hired in that agency through a competitive process in the same or comparable classification requiring similar minimum qualifications. Additionally, the candidate must be currently employed with another governmental organization at the time of the conditional offer of employment. THE POSITION This position is for lateral transfers only. The Emergency Dispatcher II is a journey level position within the dispatcher series. A candidate for this position must be able to competently perform the duties associated with dispatching for another Law Enforcement or Fire Agency. This position is expected to be fully trained and to possess the skills, knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer dispatching system. Emergency Dispatch provides twenty-four hours a day, seven days a week public safety emergency dispatch service, and is the focal point for the 911 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift, weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned. Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above, in example is dispatch an experienced in the computer aided public safety dispatch center. To learn more about Stanislaus Regional 911 , click here . Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatch (SREDA) bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Lateral candidates are highly encouraged to contact StanCERA regarding the specifics on retirement tiers and plans as it may affect current contributions. Contact can be made by calling (209) 525-6393 or at the website http://www.stancera.org/ The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Receive complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center; Procure accurate and timely information needed to classify and dispatch user agencies; Classify complaint types and enter data into the computer aided dispatch system; Determine appropriate response and course of action in accordance with established policy, procedures and codes; Dispatch user agency mobile unit by phone, fixed, or mobile radio communications equipment; Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; Act as a trainer at an assigned position; Monitor radio channel(s); and Receive and Coordinate requests and responses for member agencies. Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; A minimum of three radio disciplines used by Stanislaus County Regional 911; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies. SKILLS/ABILITIES Quickly and accurately follow written and oral instructions; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Dispatch public safety equipment in a coordinated manner; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor two CRT screens simultaneously; and Properly use a headset. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is one year dispatching experience in a computer-aided public safety dispatch center; AND Typing certificate, within four years, of 35 wpm (net corrected) from any temporary agency or comparable institution. The certificate must be a three to five minute timed test; AND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application. Possess a POST Basic or APCO Basic Telecommunicator Certification. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening . Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination . Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination . Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists . Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: Continuous but a pplications will be screened bi-weekly GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: Continuous
Mar 08, 2024
Full Time
About the Opportunity This recruitment is open to lateral transfers from other public agencies only. Stanislaus County is accepting lateral transfer applications from current Emergency Dispatcher II's. Please click here for more details on Stanislaus County’s Lateral Transfer Hiring Incentives Stanislaus County Personnel Policy defines lateral transfers as persons with permanent or probationary status employed in another public agency and originally hired in that agency through a competitive process in the same or comparable classification requiring similar minimum qualifications. Additionally, the candidate must be currently employed with another governmental organization at the time of the conditional offer of employment. THE POSITION This position is for lateral transfers only. The Emergency Dispatcher II is a journey level position within the dispatcher series. A candidate for this position must be able to competently perform the duties associated with dispatching for another Law Enforcement or Fire Agency. This position is expected to be fully trained and to possess the skills, knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer dispatching system. Emergency Dispatch provides twenty-four hours a day, seven days a week public safety emergency dispatch service, and is the focal point for the 911 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift, weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned. Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above, in example is dispatch an experienced in the computer aided public safety dispatch center. To learn more about Stanislaus Regional 911 , click here . Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatch (SREDA) bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Lateral candidates are highly encouraged to contact StanCERA regarding the specifics on retirement tiers and plans as it may affect current contributions. Contact can be made by calling (209) 525-6393 or at the website http://www.stancera.org/ The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Receive complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center; Procure accurate and timely information needed to classify and dispatch user agencies; Classify complaint types and enter data into the computer aided dispatch system; Determine appropriate response and course of action in accordance with established policy, procedures and codes; Dispatch user agency mobile unit by phone, fixed, or mobile radio communications equipment; Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; Act as a trainer at an assigned position; Monitor radio channel(s); and Receive and Coordinate requests and responses for member agencies. Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; A minimum of three radio disciplines used by Stanislaus County Regional 911; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies. SKILLS/ABILITIES Quickly and accurately follow written and oral instructions; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Dispatch public safety equipment in a coordinated manner; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor two CRT screens simultaneously; and Properly use a headset. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is one year dispatching experience in a computer-aided public safety dispatch center; AND Typing certificate, within four years, of 35 wpm (net corrected) from any temporary agency or comparable institution. The certificate must be a three to five minute timed test; AND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application. Possess a POST Basic or APCO Basic Telecommunicator Certification. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening . Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination . Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination . Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists . Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: Continuous but a pplications will be screened bi-weekly GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: Continuous
Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers ! This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 7/3/2023, 10/2/2023, 1/3/2024, *3/12/2024, 4/3/2024, 7/3/2024 Level 1: $3,894.12 - $4,732.83/month Level 2 - Range A: $4,419.58 - $5,371.42/month Level 2 - Range B: $4,706.67 - $5,721.12/month Under supervision, Communications/Operations Dispatchers perform a variety of communications dispatch functions; receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching medical, fire, law enforcement, county, or other appropriate personnel and equipment in accordance with established regulations and procedures; and receive routine calls and transmit information to field units and/or route calls to proper bureau or detail for action. The Communications/Operations Dispatcher is a single class with two salary levels. Positions in this class are flexibly staffed, and the level at which appointments are made is at the discretion of the appointing authority. The Communications/Operations Dispatcher (Level I) is the entry level in this class series. Under close supervision, incumbents are given detailed instructions in the performance of routine communication dispatch functions. Incumbents perform tasks that are more structured and repetitive than those assigned at Level II. As requisite skills and knowledge are developed, incumbents are expected to perform increasingly responsible and difficult assignments. At the discretion of the appointing authority, incumbents may advance to the higher level after demonstrating the ability to perform the full journey level duties of the class, which generally requires twelve months of experience at Level I. The Communications/Operations Dispatcher (Level II) is the journey level in this class series. Under general supervision, incumbents perform a variety of increasingly responsible and difficult communication dispatch duties. This is the targeted competency and performance level of all Communications/Operations Dispatchers, and incumbents are technically proficient in performing their assigned duties. The Communications/Operations Dispatcher (Level II) has a Range A and Range B. Communications/Operations Dispatcher (Level II - Range B) is reserved exclusively for those positions that the appointing authority designates as "shift leaders" with the accompanying duties of such designation. The Communications/Operations Dispatcher (Level II - Range B), assumes lead worker responsibilities; leads, plans, schedules, and oversees the work of Communications/Operations Dispatchers (Level I/II); analyzes situations and adopts effective courses of action while at the same time performing non-supervisory work that is usually of the same kind and level as that of employees at Range A. Examples of Knowledge and Abilities Knowledge of Office procedures, methods, and equipment used within a communications center including computers and applicable software applications, multi-channel radios, telephone communication consoles/switches with multiple lines and other communications equipment Radio codes Rules, regulations, and dispatch procedures related to non-emergency and emergency/trouble service calls Map reading for major streets, highways and districts in City/County Federal communication rules and regulations Report writing techniques for basic report preparation English usage, spelling, grammar, and punctuation Ability to Operate a computer aided dispatch system, multi-channel radio and/or telephone, and other communications equipment Learn and perform the principles and techniques of radio communication Communicate clearly and concisely, both verbally and in writing Respond quickly and calmly to emergency and other stressful situations Prioritize, plan, coordinate and organize simultaneous incidents and assignments Receive and transmit information accurately Notify and dispatch to multiple agencies quickly Maintain tact and self-control when dealing with difficult/irate people and those in stressful situations Learn geography of County/City areas; read and locate main geographical reference points Follow written and verbal directions, policies, and procedures Work with frequent interruptions Memorize numbers and locations Develop and maintain cooperative, effective working relationships with others Employment Qualifications Minimum Qualifications Six months of full time, paid experience in radio dispatching, operating a telephone switchboard, call director, or communication equipment such as radio transmitter and receiver or radiotelephone; involving extensive public contact while receiving, recording and transmitting messages. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Positions in this class require the incumbent to: Have sufficient hearing to perform all the required duties. Have sufficient color vision to perform all the required duties. Good hand/eye coordination and finger dexterity. Work in a confined environment. Wear head-sets that restrict physical movement in the work area. Sit and view video displays for extended periods of time. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class require the incumbent to: Work weekends, holidays, and shift assignments. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: Continuous
Mar 05, 2024
The Position Come join one of Forbes Magazine's Best Employers ! This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 7/3/2023, 10/2/2023, 1/3/2024, *3/12/2024, 4/3/2024, 7/3/2024 Level 1: $3,894.12 - $4,732.83/month Level 2 - Range A: $4,419.58 - $5,371.42/month Level 2 - Range B: $4,706.67 - $5,721.12/month Under supervision, Communications/Operations Dispatchers perform a variety of communications dispatch functions; receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching medical, fire, law enforcement, county, or other appropriate personnel and equipment in accordance with established regulations and procedures; and receive routine calls and transmit information to field units and/or route calls to proper bureau or detail for action. The Communications/Operations Dispatcher is a single class with two salary levels. Positions in this class are flexibly staffed, and the level at which appointments are made is at the discretion of the appointing authority. The Communications/Operations Dispatcher (Level I) is the entry level in this class series. Under close supervision, incumbents are given detailed instructions in the performance of routine communication dispatch functions. Incumbents perform tasks that are more structured and repetitive than those assigned at Level II. As requisite skills and knowledge are developed, incumbents are expected to perform increasingly responsible and difficult assignments. At the discretion of the appointing authority, incumbents may advance to the higher level after demonstrating the ability to perform the full journey level duties of the class, which generally requires twelve months of experience at Level I. The Communications/Operations Dispatcher (Level II) is the journey level in this class series. Under general supervision, incumbents perform a variety of increasingly responsible and difficult communication dispatch duties. This is the targeted competency and performance level of all Communications/Operations Dispatchers, and incumbents are technically proficient in performing their assigned duties. The Communications/Operations Dispatcher (Level II) has a Range A and Range B. Communications/Operations Dispatcher (Level II - Range B) is reserved exclusively for those positions that the appointing authority designates as "shift leaders" with the accompanying duties of such designation. The Communications/Operations Dispatcher (Level II - Range B), assumes lead worker responsibilities; leads, plans, schedules, and oversees the work of Communications/Operations Dispatchers (Level I/II); analyzes situations and adopts effective courses of action while at the same time performing non-supervisory work that is usually of the same kind and level as that of employees at Range A. Examples of Knowledge and Abilities Knowledge of Office procedures, methods, and equipment used within a communications center including computers and applicable software applications, multi-channel radios, telephone communication consoles/switches with multiple lines and other communications equipment Radio codes Rules, regulations, and dispatch procedures related to non-emergency and emergency/trouble service calls Map reading for major streets, highways and districts in City/County Federal communication rules and regulations Report writing techniques for basic report preparation English usage, spelling, grammar, and punctuation Ability to Operate a computer aided dispatch system, multi-channel radio and/or telephone, and other communications equipment Learn and perform the principles and techniques of radio communication Communicate clearly and concisely, both verbally and in writing Respond quickly and calmly to emergency and other stressful situations Prioritize, plan, coordinate and organize simultaneous incidents and assignments Receive and transmit information accurately Notify and dispatch to multiple agencies quickly Maintain tact and self-control when dealing with difficult/irate people and those in stressful situations Learn geography of County/City areas; read and locate main geographical reference points Follow written and verbal directions, policies, and procedures Work with frequent interruptions Memorize numbers and locations Develop and maintain cooperative, effective working relationships with others Employment Qualifications Minimum Qualifications Six months of full time, paid experience in radio dispatching, operating a telephone switchboard, call director, or communication equipment such as radio transmitter and receiver or radiotelephone; involving extensive public contact while receiving, recording and transmitting messages. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Positions in this class require the incumbent to: Have sufficient hearing to perform all the required duties. Have sufficient color vision to perform all the required duties. Good hand/eye coordination and finger dexterity. Work in a confined environment. Wear head-sets that restrict physical movement in the work area. Sit and view video displays for extended periods of time. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class require the incumbent to: Work weekends, holidays, and shift assignments. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: Continuous
City of Tulare, CA
Tulare, California, United States
Position Description RECRUITMENT OVERVIEW: Thank you for your interest in our Public Safety Dispatcher I-II position. We look forward to the opportunity to consider you as an applicant. We are currently recruiting to fill one immediate vacancy and an eligible list will also be established to fill future vacancies in this classification. Interested applicants are encouraged to apply by November 5th to be considered for our current vacancy. The City of Tulare is a vibrant and steadily growing community with a population of 67,834 located in the heart of California's Central Valley. The City provides a full-range of service to our citizens. The organization, staffed with 381 full-time employees, enjoys a culture of fiscal conservatism, collaboration, teamwork and dedication to public service and our community. To be eligible for this recruitment opportunity applicants must have a minimum of one year of responsible clerical work involving heavy public contact and be able to type a minimum of 35 words per minute. To be considered for this career opportunity applicants must submit an application with detailed information in each section of the application: Education, Work Experience, Certificates and Licenses, and Skills. In addition to submitting a detailed application, applicants are required to attach a typing certificate and respond to the supplemental questions associated with the application. Responses to the supplemental questions will be used to help us evaluate your qualifying knowledge, skills, and abilities. Resumes may be attached but will not be accepted in lieu of a complete, detailed application or in lieu of detailed responses to the supplemental questions. This is a continuous recruitment. Additional details regarding the recruitment process will be sent via email to qualified applicants as applications are received and screened. TYPING CERTIFICATE: A minimum typing speed of 35 words per minute is required. Applicants are required to attach a typing certificate to their application (issued within the past six months). Applications submitted without the required typing certificate attached, will be disqualified. Most adult schools, community colleges, and staffing agencies administer typing tests. We also accept typing certificates obtained online from: https://www.ratatype.com RECRUITMENT PROCESS: Applicants that meet the minimum requirements for the position will be required to take part in the following steps of the recruitment process: 1. Online Skills Assessment : Public Safety Dispatcher applicants will be assessed for verbal, reasoning, memory, and perceptual abilities to assure the presence of ability levels commensurate with the performance of dispatcher duties. Experienced Dispatcher applicants that possess a Public Safety Dispatcher Certificate issued by POST, are not required to take the online assessment. 2. Preliminary Background Review: Applicants that pass the online skills assessment will be invited to complete a POST Personal History Statement - Public Safety Dispatcher Form 2-255. A preliminary review of the Personal History Statement (PHS) will be conducted to determine suitability for the position in accordance with Peace Officer Standards and Training (POST). Candidates deemed suitable for the position based upon the preliminary review of their PHS will be eligible to advance to the interview phase. Applicants may review the contents of the PHS and begin completing it, by clicking on the following link: https://post.ca.gov/portals/0/post_docs/publications/2-255-phsDispatchers.doc 3. Panel Interview: Applicants that pass the online skills assessment and the preliminary review of their PHS will be eligible to participate in the interview phase. 4. Chiefs' Interview: The top candidates ranked in order of their interview score, will be invited to interview with the Police Chief and members of his command staff. 5. Comprehensive Background Investigation: A thorough background investigation is required of public safety dispatcher applicants before being hired to verify that they do not have past behaviors indicative of unsuitability to perform public safety dispatching duties. The candidate(s) recommended for hire will undergo a thorough background investigation. The background investigation includes: a check of motor vehicle records, a search of local, state, and federal fingerprint files to determine any criminal record, contacts with references, as well as other areas of investigation. 6. Pre-Employment Physical: Public safety dispatcher applicants recommended for hire undergo a medical examination prior to hire. The goal of the medical examination is to determine whether the applicant has any medical condition which would preclude the safe and efficient performance of dispatcher duties. We look forward to the opportunity to consider you for a position with our department. POSITION DESCRIPTION: Under general supervision, receives 911 police and fire emergency calls, and dispatches police, fire, and medical personnel following prescribed procedures; monitors security alarm systems; performs a variety of non-sworn office duties in support of law enforcement activities; assists in the booking and custody of prisoners; and performs related work as required. This position works on a rotating twelve (12) hour shift consisting of: 6 a.m. - 6 p.m.; 6 p.m. - 6 a.m. Applicants must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; and may be required to work extended shifts in relief or emergency situations. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned supervisory or management personnel. May exercise technical and functional direction over lower level staff and train less experienced staff as assigned. CLASS CHARACTERISTICS Public Safety Dispatcher I: This is the entry-level in the dispatcher series that performs dispatch, law enforcement and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Public Safety Dispatcher II in that the latter is responsible for technical and functional direction over lower-level staff and is capable of performing the full range of duties assigned to the division. Public Safety Dispatcher II: This is the journey-level in the communications dispatch series that performs the full range of dispatch, law enforcement, and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public, in person and over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Senior Public Safety Dispatcher in that the latter is the lead-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of assigned staff involved in communications dispatch operations. Public Safety Dispatcher I: $ 3,889.80 - $ 4,728.04 Public Safety Dispatcher II: $ 4,276.44 - $ 5,198.03 Examples of Essential Functions (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Receives and evaluates 911 police, fire and medical emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations; provides information and/or transfers calls to the appropriate department, agency or response organization; takes messages for Police Department personnel. Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and sending appropriate response unit, including police, fire, emergency medical personnel, towing services, utilities. Maintains contact with all field units, including accounting for location and status of all units and maintaining records of all field calls. Operates a computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities. Enters into, updates, and retrieves a variety of records from CLETS database, including stolen vehicles and other property, vehicle registration information, guns and property, and warranted or missing persons. Runs warrant checks on subjects, registration, checks on vehicles and property, and relays information and instructions to personnel in the field. Contacts public and private agencies and requests mutual assistance, including other law enforcement agencies, area fire departments, hospitals, towing services, and utilities. Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support or information. Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data, relays such information to sworn staff. Acts as a liaison with the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or for fire or related services; determines the nature of the contact; provides factual information regarding services, policies and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures and the use of tact and discretion, or directs the caller to the proper individual or agency. Monitor alarms and security systems; notify appropriate, responsible parties when alarms are activated. Assist in booking and placing prisoners in custody by preparing records, searching arrestees, and seeing to the physical well-being of arrestees; assist in taking urine samples; accompany officers in the transport of female prisoners. Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. Stays abreast of changes in policies, procedures, and codes. Monitors juveniles and prisoners confined within the City jail. May train new employees in work methods, use of tools and equipment, and relevant safety precautions. Attends necessary fire and police training, shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies. Performs other duties as assigned. Qualifications / Requirements KNOWLEDGE OF: Basic functions, principles, and practices of law enforcement agencies. Terminology and procedures used in public safety dispatching. Operation of computer-aided communications equipment, including multiple telephone lines and radio systems. Applicable codes, regulations, policies, technical processes and procedures, including penal, vehicle, and health and safety codes and regulations. City and County geography, maps, streets, landmarks, and driving directions. Principles and practices of data collection and report preparation. Business arithmetic and basic statistical techniques. Basic principles of record keeping. Modern office practices, methods and computer equipment. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for dealing with and solving the problems presented by a variety of individuals from various socio-economic, cultural, and ethnic backgrounds, in person and over the telephone. Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone. ABILITY TO: Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. Memorize codes, names, street locations, and other information. Read and interpret maps and other pertinent documentation. Interpret, apply, and explain policies, procedures, and regulations. Attend to multiple activities simultaneously. Obtain necessary information from individuals in stressful or emergency situations. Compile and summarize information to prepare accurate, clear, and concise reports. Perform technical, detailed and responsible office support work. Compose correspondence independently or from brief instructions. Maintain accurate records and files. Organize, maintain, and update office database and records systems. Make accurate arithmetic and statistical computations. Enter and retrieve data from a computer with sufficient speed and accuracy. Organize own work, set priorities, and meet critical deadlines. Operate modern office equipment including computer equipment and software programs. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION & EXPERIENCE: Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Public Safety Dispatcher I: Equivalent to the completion of the twelfth (12th) grade and one (1) year responsible clerical work involving heavy public contact. Public Safety Dispatcher II: Equivalent to the completion of the twelfth (12th) grade and two (2) years of experience as a Public Safety Dispatcher I . LICENSE: Possession of, or ability to obtain, a valid Class C California Driver's License by time of appointment. Must pass a detailed background investigation. Public Safety Dispatcher II: POST Public Safety Dispatcher Certification required. Additional Information PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office and law enforcement equipment, including a computer; stamina to maintain attention to detail and work on a computer for an extended period of time; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification that requires extended periods of time of sitting; standing in work areas and walking between work areas may also be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift up to 20 pounds, carry, push, and pull materials and objects necessary to perform job functions. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; may be required to work extended shifts in relief or emergency situations. Members of the California Public Employees' Retirement System (PERS). In accordance with the California Public Employees Pension Reform Act of 2013 (PEPRA), the City of Tulare will offer the following retirement benefit (2.0% at 62)to new PERSmembers beginning January 1, 2013 with three (3) years final compensation. Existing PERSmembers with no break in service will receive the 2.5% at 55formula with single highest year. City pays a portion of the employee and dependent coverage costs of group medical, dental and vision insurance. An opt-out plan is also available. Life insurance -$20,000 coverage. 10 working days vacation per year. Additional days based on years of service. 12 days sick leave per year. 15 holidays annually: 12 city observed holidays, plus birthday credit and 2 in-lieu holidays. Flexible benefit program - IRSSection 125 Plan. Deferred compensation plan - 457 Plans available. Closing Date/Time: Continuous
Mar 05, 2024
Full Time
Position Description RECRUITMENT OVERVIEW: Thank you for your interest in our Public Safety Dispatcher I-II position. We look forward to the opportunity to consider you as an applicant. We are currently recruiting to fill one immediate vacancy and an eligible list will also be established to fill future vacancies in this classification. Interested applicants are encouraged to apply by November 5th to be considered for our current vacancy. The City of Tulare is a vibrant and steadily growing community with a population of 67,834 located in the heart of California's Central Valley. The City provides a full-range of service to our citizens. The organization, staffed with 381 full-time employees, enjoys a culture of fiscal conservatism, collaboration, teamwork and dedication to public service and our community. To be eligible for this recruitment opportunity applicants must have a minimum of one year of responsible clerical work involving heavy public contact and be able to type a minimum of 35 words per minute. To be considered for this career opportunity applicants must submit an application with detailed information in each section of the application: Education, Work Experience, Certificates and Licenses, and Skills. In addition to submitting a detailed application, applicants are required to attach a typing certificate and respond to the supplemental questions associated with the application. Responses to the supplemental questions will be used to help us evaluate your qualifying knowledge, skills, and abilities. Resumes may be attached but will not be accepted in lieu of a complete, detailed application or in lieu of detailed responses to the supplemental questions. This is a continuous recruitment. Additional details regarding the recruitment process will be sent via email to qualified applicants as applications are received and screened. TYPING CERTIFICATE: A minimum typing speed of 35 words per minute is required. Applicants are required to attach a typing certificate to their application (issued within the past six months). Applications submitted without the required typing certificate attached, will be disqualified. Most adult schools, community colleges, and staffing agencies administer typing tests. We also accept typing certificates obtained online from: https://www.ratatype.com RECRUITMENT PROCESS: Applicants that meet the minimum requirements for the position will be required to take part in the following steps of the recruitment process: 1. Online Skills Assessment : Public Safety Dispatcher applicants will be assessed for verbal, reasoning, memory, and perceptual abilities to assure the presence of ability levels commensurate with the performance of dispatcher duties. Experienced Dispatcher applicants that possess a Public Safety Dispatcher Certificate issued by POST, are not required to take the online assessment. 2. Preliminary Background Review: Applicants that pass the online skills assessment will be invited to complete a POST Personal History Statement - Public Safety Dispatcher Form 2-255. A preliminary review of the Personal History Statement (PHS) will be conducted to determine suitability for the position in accordance with Peace Officer Standards and Training (POST). Candidates deemed suitable for the position based upon the preliminary review of their PHS will be eligible to advance to the interview phase. Applicants may review the contents of the PHS and begin completing it, by clicking on the following link: https://post.ca.gov/portals/0/post_docs/publications/2-255-phsDispatchers.doc 3. Panel Interview: Applicants that pass the online skills assessment and the preliminary review of their PHS will be eligible to participate in the interview phase. 4. Chiefs' Interview: The top candidates ranked in order of their interview score, will be invited to interview with the Police Chief and members of his command staff. 5. Comprehensive Background Investigation: A thorough background investigation is required of public safety dispatcher applicants before being hired to verify that they do not have past behaviors indicative of unsuitability to perform public safety dispatching duties. The candidate(s) recommended for hire will undergo a thorough background investigation. The background investigation includes: a check of motor vehicle records, a search of local, state, and federal fingerprint files to determine any criminal record, contacts with references, as well as other areas of investigation. 6. Pre-Employment Physical: Public safety dispatcher applicants recommended for hire undergo a medical examination prior to hire. The goal of the medical examination is to determine whether the applicant has any medical condition which would preclude the safe and efficient performance of dispatcher duties. We look forward to the opportunity to consider you for a position with our department. POSITION DESCRIPTION: Under general supervision, receives 911 police and fire emergency calls, and dispatches police, fire, and medical personnel following prescribed procedures; monitors security alarm systems; performs a variety of non-sworn office duties in support of law enforcement activities; assists in the booking and custody of prisoners; and performs related work as required. This position works on a rotating twelve (12) hour shift consisting of: 6 a.m. - 6 p.m.; 6 p.m. - 6 a.m. Applicants must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; and may be required to work extended shifts in relief or emergency situations. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned supervisory or management personnel. May exercise technical and functional direction over lower level staff and train less experienced staff as assigned. CLASS CHARACTERISTICS Public Safety Dispatcher I: This is the entry-level in the dispatcher series that performs dispatch, law enforcement and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Public Safety Dispatcher II in that the latter is responsible for technical and functional direction over lower-level staff and is capable of performing the full range of duties assigned to the division. Public Safety Dispatcher II: This is the journey-level in the communications dispatch series that performs the full range of dispatch, law enforcement, and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public, in person and over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Senior Public Safety Dispatcher in that the latter is the lead-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of assigned staff involved in communications dispatch operations. Public Safety Dispatcher I: $ 3,889.80 - $ 4,728.04 Public Safety Dispatcher II: $ 4,276.44 - $ 5,198.03 Examples of Essential Functions (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Receives and evaluates 911 police, fire and medical emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations; provides information and/or transfers calls to the appropriate department, agency or response organization; takes messages for Police Department personnel. Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and sending appropriate response unit, including police, fire, emergency medical personnel, towing services, utilities. Maintains contact with all field units, including accounting for location and status of all units and maintaining records of all field calls. Operates a computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities. Enters into, updates, and retrieves a variety of records from CLETS database, including stolen vehicles and other property, vehicle registration information, guns and property, and warranted or missing persons. Runs warrant checks on subjects, registration, checks on vehicles and property, and relays information and instructions to personnel in the field. Contacts public and private agencies and requests mutual assistance, including other law enforcement agencies, area fire departments, hospitals, towing services, and utilities. Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support or information. Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data, relays such information to sworn staff. Acts as a liaison with the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or for fire or related services; determines the nature of the contact; provides factual information regarding services, policies and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures and the use of tact and discretion, or directs the caller to the proper individual or agency. Monitor alarms and security systems; notify appropriate, responsible parties when alarms are activated. Assist in booking and placing prisoners in custody by preparing records, searching arrestees, and seeing to the physical well-being of arrestees; assist in taking urine samples; accompany officers in the transport of female prisoners. Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. Stays abreast of changes in policies, procedures, and codes. Monitors juveniles and prisoners confined within the City jail. May train new employees in work methods, use of tools and equipment, and relevant safety precautions. Attends necessary fire and police training, shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies. Performs other duties as assigned. Qualifications / Requirements KNOWLEDGE OF: Basic functions, principles, and practices of law enforcement agencies. Terminology and procedures used in public safety dispatching. Operation of computer-aided communications equipment, including multiple telephone lines and radio systems. Applicable codes, regulations, policies, technical processes and procedures, including penal, vehicle, and health and safety codes and regulations. City and County geography, maps, streets, landmarks, and driving directions. Principles and practices of data collection and report preparation. Business arithmetic and basic statistical techniques. Basic principles of record keeping. Modern office practices, methods and computer equipment. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for dealing with and solving the problems presented by a variety of individuals from various socio-economic, cultural, and ethnic backgrounds, in person and over the telephone. Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone. ABILITY TO: Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. Memorize codes, names, street locations, and other information. Read and interpret maps and other pertinent documentation. Interpret, apply, and explain policies, procedures, and regulations. Attend to multiple activities simultaneously. Obtain necessary information from individuals in stressful or emergency situations. Compile and summarize information to prepare accurate, clear, and concise reports. Perform technical, detailed and responsible office support work. Compose correspondence independently or from brief instructions. Maintain accurate records and files. Organize, maintain, and update office database and records systems. Make accurate arithmetic and statistical computations. Enter and retrieve data from a computer with sufficient speed and accuracy. Organize own work, set priorities, and meet critical deadlines. Operate modern office equipment including computer equipment and software programs. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION & EXPERIENCE: Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Public Safety Dispatcher I: Equivalent to the completion of the twelfth (12th) grade and one (1) year responsible clerical work involving heavy public contact. Public Safety Dispatcher II: Equivalent to the completion of the twelfth (12th) grade and two (2) years of experience as a Public Safety Dispatcher I . LICENSE: Possession of, or ability to obtain, a valid Class C California Driver's License by time of appointment. Must pass a detailed background investigation. Public Safety Dispatcher II: POST Public Safety Dispatcher Certification required. Additional Information PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office and law enforcement equipment, including a computer; stamina to maintain attention to detail and work on a computer for an extended period of time; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification that requires extended periods of time of sitting; standing in work areas and walking between work areas may also be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift up to 20 pounds, carry, push, and pull materials and objects necessary to perform job functions. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; may be required to work extended shifts in relief or emergency situations. Members of the California Public Employees' Retirement System (PERS). In accordance with the California Public Employees Pension Reform Act of 2013 (PEPRA), the City of Tulare will offer the following retirement benefit (2.0% at 62)to new PERSmembers beginning January 1, 2013 with three (3) years final compensation. Existing PERSmembers with no break in service will receive the 2.5% at 55formula with single highest year. City pays a portion of the employee and dependent coverage costs of group medical, dental and vision insurance. An opt-out plan is also available. Life insurance -$20,000 coverage. 10 working days vacation per year. Additional days based on years of service. 12 days sick leave per year. 15 holidays annually: 12 city observed holidays, plus birthday credit and 2 in-lieu holidays. Flexible benefit program - IRSSection 125 Plan. Deferred compensation plan - 457 Plans available. Closing Date/Time: Continuous
Announcement Number: 46789 Open to all qualified persons. Posted 03/26/2024 Recruiter: DANIEL LABARBERA Email: d.labarbera@admin.nv.gov Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Fire Control Dispatchers operate communication equipment at an assigned interagency communications center and dispatch personnel, supplies, aircraft and mobile equipment to fire scenes, medical emergencies, law enforcement incidents, hazardous materials incidents and other emergency situations. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. The Fire Control Dispatcher III (FCDIII) is the Supervisory Nevada Division of Forestry Dispatcher and one of the Assistant Center Managers at the Elko Interagency Dispatch Center (EIDC), in Elko Nevada. EIDC provides wildland fire, aviation, logistical and administrative dispatch support to five Interagency partners: NDF, Bureau of Land Management, United States Forest Service, United States Fish and Wildlife Service, and Bureau of Indian Affairs. This position performs the supervisory functions for the State Employees working in the Dispatch Center, such as hiring, scheduling, approving timesheets, updating work performance standards, and completing performance evaluations for the Fire Control Dispatcher I, Fire Control Dispatcher II and Seasonal Fire Control Dispatcher positions. The FCDIII acts as one of the floor supervisors who help facilitate and coordinate the emergency dispatch responses during Wildland Fire Season. This position is also responsible for performing building steward duties, ensuring that the State Facility is being properly maintained, Fire Safety Systems are operational, and safety issues are being addressed. They must complete the mandatory state and federal training requirements, as well as the NWCG training requirements for the Expanded Dispatch Recorder, Expanded Dispatch Support Dispatcher, Initial Attack Dispatcher, Aircraft Dispatcher and Expanded Dispatch Supervisory Dispatcher Positions. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-1_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and five years of emergency dispatching experience, two years of which must have been in a fire control or public safety agency; OR two years of experience as a Fire Control Dispatcher II in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Employees may be required to work varied shifts, weekends and holidays. Applicants are required to type 45 words per minute. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Mar 27, 2024
Full Time
Announcement Number: 46789 Open to all qualified persons. Posted 03/26/2024 Recruiter: DANIEL LABARBERA Email: d.labarbera@admin.nv.gov Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Fire Control Dispatchers operate communication equipment at an assigned interagency communications center and dispatch personnel, supplies, aircraft and mobile equipment to fire scenes, medical emergencies, law enforcement incidents, hazardous materials incidents and other emergency situations. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. The Fire Control Dispatcher III (FCDIII) is the Supervisory Nevada Division of Forestry Dispatcher and one of the Assistant Center Managers at the Elko Interagency Dispatch Center (EIDC), in Elko Nevada. EIDC provides wildland fire, aviation, logistical and administrative dispatch support to five Interagency partners: NDF, Bureau of Land Management, United States Forest Service, United States Fish and Wildlife Service, and Bureau of Indian Affairs. This position performs the supervisory functions for the State Employees working in the Dispatch Center, such as hiring, scheduling, approving timesheets, updating work performance standards, and completing performance evaluations for the Fire Control Dispatcher I, Fire Control Dispatcher II and Seasonal Fire Control Dispatcher positions. The FCDIII acts as one of the floor supervisors who help facilitate and coordinate the emergency dispatch responses during Wildland Fire Season. This position is also responsible for performing building steward duties, ensuring that the State Facility is being properly maintained, Fire Safety Systems are operational, and safety issues are being addressed. They must complete the mandatory state and federal training requirements, as well as the NWCG training requirements for the Expanded Dispatch Recorder, Expanded Dispatch Support Dispatcher, Initial Attack Dispatcher, Aircraft Dispatcher and Expanded Dispatch Supervisory Dispatcher Positions. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-1_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and five years of emergency dispatching experience, two years of which must have been in a fire control or public safety agency; OR two years of experience as a Fire Control Dispatcher II in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Employees may be required to work varied shifts, weekends and holidays. Applicants are required to type 45 words per minute. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 46320 Open to all qualified persons. Posted 02/14/2024 Recruiter: KARI HOLCOMB Phone: (775)684-4475 Email: k.holcomb@dps.state.nv.us Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, enforcement units and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. They want to make a difference by helping in time of emergency. There is never a dull moment in the dispatch center. It can be tough sometimes; dispatchers help citizens through a lot of difficulty and life-threatening situations, as well as taking the proper steps to ensure the responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties. The State of Nevada provides excellent benefits, including medical insurance, paid sick leave and vacation, paid holidays, and deferred compensation. Starting September 30, 2023, eligible employees will receive a quarterly retention incentive of $250 through March 31, 2025. This is the entry level in the series and provides for semi-automatic progression to a Public Safety Dispatcher II and III upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. Eligible candidates will receive a seminar email invitation that will explain all the exams during the interview stages. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet the minimum typing speed established by the agency at the time of recruitment. At the Public Safety Dispatcher I, applicants may be required to attach copies of their successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch at the time of application. Incumbents must pass the NCIC certification examination within six months of appointment and every two years thereafter as a condition of continuing employment. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Mar 08, 2024
Full Time
Announcement Number: 46320 Open to all qualified persons. Posted 02/14/2024 Recruiter: KARI HOLCOMB Phone: (775)684-4475 Email: k.holcomb@dps.state.nv.us Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, enforcement units and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. They want to make a difference by helping in time of emergency. There is never a dull moment in the dispatch center. It can be tough sometimes; dispatchers help citizens through a lot of difficulty and life-threatening situations, as well as taking the proper steps to ensure the responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties. The State of Nevada provides excellent benefits, including medical insurance, paid sick leave and vacation, paid holidays, and deferred compensation. Starting September 30, 2023, eligible employees will receive a quarterly retention incentive of $250 through March 31, 2025. This is the entry level in the series and provides for semi-automatic progression to a Public Safety Dispatcher II and III upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. Eligible candidates will receive a seminar email invitation that will explain all the exams during the interview stages. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet the minimum typing speed established by the agency at the time of recruitment. At the Public Safety Dispatcher I, applicants may be required to attach copies of their successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch at the time of application. Incumbents must pass the NCIC certification examination within six months of appointment and every two years thereafter as a condition of continuing employment. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 46320 Open to all qualified persons. Posted 02/14/2024 Recruiter: KARI HOLCOMB Phone: (775)684-4475 Email: k.holcomb@dps.state.nv.us Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, enforcement units and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. They want to make a difference by helping in time of emergency. There is never a dull moment in the dispatch center. It can be tough sometimes; dispatchers help citizens through a lot of difficulty and life-threatening situations, as well as taking the proper steps to ensure the responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties. The State of Nevada provides excellent benefits, including medical insurance, paid sick leave and vacation, paid holidays, and deferred compensation. Starting September 30, 2023, eligible employees will receive a quarterly retention incentive of $250 through March 31, 2025. This is the entry level in the series and provides for semi-automatic progression to a Public Safety Dispatcher II and III upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. Eligible candidates will receive a seminar email invitation that will explain all the exams during the interview stages. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet the minimum typing speed established by the agency at the time of recruitment. At the Public Safety Dispatcher I, applicants may be required to attach copies of their successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch at the time of application. Incumbents must pass the NCIC certification examination within six months of appointment and every two years thereafter as a condition of continuing employment. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Mar 08, 2024
Full Time
Announcement Number: 46320 Open to all qualified persons. Posted 02/14/2024 Recruiter: KARI HOLCOMB Phone: (775)684-4475 Email: k.holcomb@dps.state.nv.us Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, enforcement units and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. They want to make a difference by helping in time of emergency. There is never a dull moment in the dispatch center. It can be tough sometimes; dispatchers help citizens through a lot of difficulty and life-threatening situations, as well as taking the proper steps to ensure the responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties. The State of Nevada provides excellent benefits, including medical insurance, paid sick leave and vacation, paid holidays, and deferred compensation. Starting September 30, 2023, eligible employees will receive a quarterly retention incentive of $250 through March 31, 2025. This is the entry level in the series and provides for semi-automatic progression to a Public Safety Dispatcher II and III upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. Eligible candidates will receive a seminar email invitation that will explain all the exams during the interview stages. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet the minimum typing speed established by the agency at the time of recruitment. At the Public Safety Dispatcher I, applicants may be required to attach copies of their successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch at the time of application. Incumbents must pass the NCIC certification examination within six months of appointment and every two years thereafter as a condition of continuing employment. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
City of Vallejo
Vallejo, California, United States
Description PLEASE READ THIS BULLETIN IN ITS ENTIRETY THE POSITION This recruitment is being conducted to fill reoccurring full-time vacancies. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year. P eriodic testing for this position will take place as described below in the supplemental information section. The incumbent in this position will perform a variety of complex duties in direct support of public safety personnel including receipt, interpretation, and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance; direct fire and medical emergencies to the proper agency for response; accurately utilize a computer-aided dispatch system to initiate a response to effectively handle emergencies; utilize a two-way radio system to communicate with field units; accurately maintain the status of all field units; and provide information and assistance to the public. DISTINGUISHING CHARACTERISTICS Communications Operator I - This is the entry/trainee level class in the Communications Operator series. This class is distinguished from the Communications Operator II by the performance of the more routine tasks and duties assigned to positions within the series in the Communications Section. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Incumbents are expected to promote to the Communications Operator II level after satisfactory completion of an eighteen month probationary period and when experience and education requirements for the Communications Operator II level are met. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from a Communications Supervisor and receives functional supervision from Patrol Supervisors, to include the On-Duty Watch Commander. Essential Functions Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center : Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and accurately transits messages for dispatching as necessary and in accordance with established procedures operating a computer aided dispatch system. Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates when necessary with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched. Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information. Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools. When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action. Maintains a variety of automated and manual logs, records and files related to communications center activities. Make court appearances as required related to assigned activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform other work as assigned. When Functioning in the Field : Operate a motor vehicle in the performance of assigned duties and responsibilities. Perform communications center activities in a mobile vehicle or mobile setting. Perform other work as assigned. Minimum Qualifications/Knowledge, Skills & Abilities Knowledge of: Customer service and professional telephone answering techniques. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Ability to : Act appropriately and decisively under stressful and/or emergency situations. Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch. Learn policies and procedures of receiving and processing emergency calls. Read, understand and apply a variety of call-taking information and materials. Learn call interview and law enforcement dispatch techniques and procedures. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units. Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen. Learn general law enforcement codes, practices and methods. Act promptly and appropriately in emergencies. Speak clearly and concisely in a well-modulated voice pattern. Effectively communicate with and elicit information from upset and irate citizens. Maintain confidentiality of information. Understand and follow both oral and written instructions promptly and accurately. Communicate effectively in the English language in both oral and written forms. Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present. Type accurately at a speed necessary for successful job perfor-mance. Must type a minimum of 35 words per minute. Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public. Operate various office equipment including computer terminals. Work various shifts as assigned. Work flexible hours. Sit or stand for long periods of time. Effectively multi-task. Provide courteous and effective customer service. Maintain professional composure and take responsible and effective action during stressful situations. Perform related duties as assigned. Experience and Training Guidelines A typical way to obtain the knowledge and abilities would be: Experience : Some experience operating radio, computer or other communica-tion equipment is highly desirable. Training : A High School Diploma or G.E.D. supplemented by general clerical experience. License or Certificate : Possession of, or ability to obtain, an appropriate, valid California driver license upon hire. Tools and Equipment Telephone console to receive 911 and non-emergency telephone calls; PC computer aided dispatch systems with mapping features and printer; Radio console controls and monitors; Headsets; Mobile Data computers; Microsoft Word and E-mail; Copy machine; Fax machine; California Law Enforcement Telephone System (CLETS); Telecommunications Device for the Deaf and Hard of Hearing (TDD). Additional Information The Recruitment & Selection Process 1. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted testing deadline in order to move forward in the selection process. NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo staff are unable to assist with these issues. 2. Applicants who meet the minimum qualifications and have submitted a completed application including answering all Supplemental Questions, will be invited to participate in the testing process as outlined below: The City of Vallejo Police Department utilizes Criticall to test for the knowledge, skills, and abilities needed to perform the essential duties for the position of Communications Operator. This is an online assessment that consists of seven components that takes approximately 3 hours and 5 minutes to complete. The assessment may NOT be completed by anyone other than the applicant . To validate the integrity of a successful candidate's score, the candidate will be asked to verify that no one completed any portion of the assessment on their behalf during polygraph questioning . Those whom are found to be untruthful in the submission of their assessment will be withdrawn from consideration for the position. Criticall assessments will be proctored online the second and last Friday of every month beginning on January 26, 2024 until the position has closed. The application deadline to be included in an assessment group will be the Thursday prior to the date of the assessment as described below: Testing Date Application Deadline January 26, 2024 January 25, 2024 February 9, 2024 February 8, 2024 February 23, 2024 February 22, 2024 March 8, 2024 March 7, 2024 March 29, 2024 March 28, 2024 April 12, 2024 April 11, 2024 April 26, 2024 April 25, 2024 May 10, 2024 May 9, 2024 **After the testing link has been sent, applicants will have five calendar days to complete the assessment. If the assessment has not been completed within five calendar days, the application will be withdrawn from consideration and the applicant will be required to wait 30 days to reapply. Testing instructions and information will be sent to you through NeoGov notification on the day of your scheduled assessment. To ensure timely delivery of notifications regarding your application status and testing, please make sure that NeoGov and Government Jobs are added to your safe senders list, and not filtered as spam when communications from these entities arrive in your email. 3. Candidates must achieve a minimum T-Score of 52 on the Criticall assessment. Those achieving a T-score of 52 or higher will be invited to participate in oral panel interviews. Please note: Those who do not achieve a minimum passing T-score of 52 will be required to wait 30 days before they are able to re-apply and re-take the Criticall assessment. 4. Oral panel interviews are weighted at 100% of a candidates score. Those who score 70% or higher will be placed on the Register of Eligibles and referred to the department for further consideration. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions. PRIOR TO HIRE The selected candidate(s) will be required to successfully complete and pass the following to advance in the hiring process: Chief's Interview Communications Center sit along Completed Personal History Statement (PHS) Live Scan Fingerprinting Polygraph POST Dispatcher Background Investigation Psychological Assessment Medical Assessment REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact Marie Cruz at (707) 554-5914 or send an email to: marie.cruz@cityofvallejo.net prior to your scheduled testing date. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Closing Date/Time: 5/9/2024 5:00 PM Pacific
Mar 08, 2024
Full Time
Description PLEASE READ THIS BULLETIN IN ITS ENTIRETY THE POSITION This recruitment is being conducted to fill reoccurring full-time vacancies. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year. P eriodic testing for this position will take place as described below in the supplemental information section. The incumbent in this position will perform a variety of complex duties in direct support of public safety personnel including receipt, interpretation, and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance; direct fire and medical emergencies to the proper agency for response; accurately utilize a computer-aided dispatch system to initiate a response to effectively handle emergencies; utilize a two-way radio system to communicate with field units; accurately maintain the status of all field units; and provide information and assistance to the public. DISTINGUISHING CHARACTERISTICS Communications Operator I - This is the entry/trainee level class in the Communications Operator series. This class is distinguished from the Communications Operator II by the performance of the more routine tasks and duties assigned to positions within the series in the Communications Section. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Incumbents are expected to promote to the Communications Operator II level after satisfactory completion of an eighteen month probationary period and when experience and education requirements for the Communications Operator II level are met. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from a Communications Supervisor and receives functional supervision from Patrol Supervisors, to include the On-Duty Watch Commander. Essential Functions Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center : Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and accurately transits messages for dispatching as necessary and in accordance with established procedures operating a computer aided dispatch system. Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates when necessary with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched. Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information. Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools. When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action. Maintains a variety of automated and manual logs, records and files related to communications center activities. Make court appearances as required related to assigned activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform other work as assigned. When Functioning in the Field : Operate a motor vehicle in the performance of assigned duties and responsibilities. Perform communications center activities in a mobile vehicle or mobile setting. Perform other work as assigned. Minimum Qualifications/Knowledge, Skills & Abilities Knowledge of: Customer service and professional telephone answering techniques. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Ability to : Act appropriately and decisively under stressful and/or emergency situations. Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch. Learn policies and procedures of receiving and processing emergency calls. Read, understand and apply a variety of call-taking information and materials. Learn call interview and law enforcement dispatch techniques and procedures. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units. Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen. Learn general law enforcement codes, practices and methods. Act promptly and appropriately in emergencies. Speak clearly and concisely in a well-modulated voice pattern. Effectively communicate with and elicit information from upset and irate citizens. Maintain confidentiality of information. Understand and follow both oral and written instructions promptly and accurately. Communicate effectively in the English language in both oral and written forms. Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present. Type accurately at a speed necessary for successful job perfor-mance. Must type a minimum of 35 words per minute. Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public. Operate various office equipment including computer terminals. Work various shifts as assigned. Work flexible hours. Sit or stand for long periods of time. Effectively multi-task. Provide courteous and effective customer service. Maintain professional composure and take responsible and effective action during stressful situations. Perform related duties as assigned. Experience and Training Guidelines A typical way to obtain the knowledge and abilities would be: Experience : Some experience operating radio, computer or other communica-tion equipment is highly desirable. Training : A High School Diploma or G.E.D. supplemented by general clerical experience. License or Certificate : Possession of, or ability to obtain, an appropriate, valid California driver license upon hire. Tools and Equipment Telephone console to receive 911 and non-emergency telephone calls; PC computer aided dispatch systems with mapping features and printer; Radio console controls and monitors; Headsets; Mobile Data computers; Microsoft Word and E-mail; Copy machine; Fax machine; California Law Enforcement Telephone System (CLETS); Telecommunications Device for the Deaf and Hard of Hearing (TDD). Additional Information The Recruitment & Selection Process 1. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted testing deadline in order to move forward in the selection process. NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo staff are unable to assist with these issues. 2. Applicants who meet the minimum qualifications and have submitted a completed application including answering all Supplemental Questions, will be invited to participate in the testing process as outlined below: The City of Vallejo Police Department utilizes Criticall to test for the knowledge, skills, and abilities needed to perform the essential duties for the position of Communications Operator. This is an online assessment that consists of seven components that takes approximately 3 hours and 5 minutes to complete. The assessment may NOT be completed by anyone other than the applicant . To validate the integrity of a successful candidate's score, the candidate will be asked to verify that no one completed any portion of the assessment on their behalf during polygraph questioning . Those whom are found to be untruthful in the submission of their assessment will be withdrawn from consideration for the position. Criticall assessments will be proctored online the second and last Friday of every month beginning on January 26, 2024 until the position has closed. The application deadline to be included in an assessment group will be the Thursday prior to the date of the assessment as described below: Testing Date Application Deadline January 26, 2024 January 25, 2024 February 9, 2024 February 8, 2024 February 23, 2024 February 22, 2024 March 8, 2024 March 7, 2024 March 29, 2024 March 28, 2024 April 12, 2024 April 11, 2024 April 26, 2024 April 25, 2024 May 10, 2024 May 9, 2024 **After the testing link has been sent, applicants will have five calendar days to complete the assessment. If the assessment has not been completed within five calendar days, the application will be withdrawn from consideration and the applicant will be required to wait 30 days to reapply. Testing instructions and information will be sent to you through NeoGov notification on the day of your scheduled assessment. To ensure timely delivery of notifications regarding your application status and testing, please make sure that NeoGov and Government Jobs are added to your safe senders list, and not filtered as spam when communications from these entities arrive in your email. 3. Candidates must achieve a minimum T-Score of 52 on the Criticall assessment. Those achieving a T-score of 52 or higher will be invited to participate in oral panel interviews. Please note: Those who do not achieve a minimum passing T-score of 52 will be required to wait 30 days before they are able to re-apply and re-take the Criticall assessment. 4. Oral panel interviews are weighted at 100% of a candidates score. Those who score 70% or higher will be placed on the Register of Eligibles and referred to the department for further consideration. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions. PRIOR TO HIRE The selected candidate(s) will be required to successfully complete and pass the following to advance in the hiring process: Chief's Interview Communications Center sit along Completed Personal History Statement (PHS) Live Scan Fingerprinting Polygraph POST Dispatcher Background Investigation Psychological Assessment Medical Assessment REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact Marie Cruz at (707) 554-5914 or send an email to: marie.cruz@cityofvallejo.net prior to your scheduled testing date. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Closing Date/Time: 5/9/2024 5:00 PM Pacific
State of Nevada
Gardnerville, Nevada, United States
Announcement Number: 46320 Open to all qualified persons. Posted 02/14/2024 Recruiter: KARI HOLCOMB Phone: (775)684-4475 Email: k.holcomb@dps.state.nv.us Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, enforcement units and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. They want to make a difference by helping in time of emergency. There is never a dull moment in the dispatch center. It can be tough sometimes; dispatchers help citizens through a lot of difficulty and life-threatening situations, as well as taking the proper steps to ensure the responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties. The State of Nevada provides excellent benefits, including medical insurance, paid sick leave and vacation, paid holidays, and deferred compensation. Starting September 30, 2023, eligible employees will receive a quarterly retention incentive of $250 through March 31, 2025. This is the entry level in the series and provides for semi-automatic progression to a Public Safety Dispatcher II and III upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. Eligible candidates will receive a seminar email invitation that will explain all the exams during the interview stages. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet the minimum typing speed established by the agency at the time of recruitment. At the Public Safety Dispatcher I, applicants may be required to attach copies of their successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch at the time of application. Incumbents must pass the NCIC certification examination within six months of appointment and every two years thereafter as a condition of continuing employment. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Mar 08, 2024
Full Time
Announcement Number: 46320 Open to all qualified persons. Posted 02/14/2024 Recruiter: KARI HOLCOMB Phone: (775)684-4475 Email: k.holcomb@dps.state.nv.us Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, enforcement units and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. They want to make a difference by helping in time of emergency. There is never a dull moment in the dispatch center. It can be tough sometimes; dispatchers help citizens through a lot of difficulty and life-threatening situations, as well as taking the proper steps to ensure the responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties. The State of Nevada provides excellent benefits, including medical insurance, paid sick leave and vacation, paid holidays, and deferred compensation. Starting September 30, 2023, eligible employees will receive a quarterly retention incentive of $250 through March 31, 2025. This is the entry level in the series and provides for semi-automatic progression to a Public Safety Dispatcher II and III upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. Eligible candidates will receive a seminar email invitation that will explain all the exams during the interview stages. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet the minimum typing speed established by the agency at the time of recruitment. At the Public Safety Dispatcher I, applicants may be required to attach copies of their successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch at the time of application. Incumbents must pass the NCIC certification examination within six months of appointment and every two years thereafter as a condition of continuing employment. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 46320 Open to all qualified persons. Posted 02/14/2024 Recruiter: KARI HOLCOMB Phone: (775)684-4475 Email: k.holcomb@dps.state.nv.us Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, enforcement units and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. They want to make a difference by helping in time of emergency. There is never a dull moment in the dispatch center. It can be tough sometimes; dispatchers help citizens through a lot of difficulty and life-threatening situations, as well as taking the proper steps to ensure the responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties. The State of Nevada provides excellent benefits, including medical insurance, paid sick leave and vacation, paid holidays, and deferred compensation. Starting September 30, 2023, eligible employees will receive a quarterly retention incentive of $250 through March 31, 2025. This is the entry level in the series and provides for semi-automatic progression to a Public Safety Dispatcher II and III upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. Eligible candidates will receive a seminar email invitation that will explain all the exams during the interview stages. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet the minimum typing speed established by the agency at the time of recruitment. At the Public Safety Dispatcher I, applicants may be required to attach copies of their successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch at the time of application. Incumbents must pass the NCIC certification examination within six months of appointment and every two years thereafter as a condition of continuing employment. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Mar 08, 2024
Full Time
Announcement Number: 46320 Open to all qualified persons. Posted 02/14/2024 Recruiter: KARI HOLCOMB Phone: (775)684-4475 Email: k.holcomb@dps.state.nv.us Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, enforcement units and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. They want to make a difference by helping in time of emergency. There is never a dull moment in the dispatch center. It can be tough sometimes; dispatchers help citizens through a lot of difficulty and life-threatening situations, as well as taking the proper steps to ensure the responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties. The State of Nevada provides excellent benefits, including medical insurance, paid sick leave and vacation, paid holidays, and deferred compensation. Starting September 30, 2023, eligible employees will receive a quarterly retention incentive of $250 through March 31, 2025. This is the entry level in the series and provides for semi-automatic progression to a Public Safety Dispatcher II and III upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. Eligible candidates will receive a seminar email invitation that will explain all the exams during the interview stages. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet the minimum typing speed established by the agency at the time of recruitment. At the Public Safety Dispatcher I, applicants may be required to attach copies of their successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch at the time of application. Incumbents must pass the NCIC certification examination within six months of appointment and every two years thereafter as a condition of continuing employment. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
City of Los Angeles
City Of Los Angeles, California, United States
DUTIES ANNUAL SALARY $58,484 to $103,272 $58,484 to $85,482; $61,700 to $90,201; $70,637 to $109,272 NOTES : Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. DUTIES Police Service Representatives are civilian employees of the Los Angeles Police Department; and are assigned to Communications Division. Police Service Representatives utilize multiple screens, radio frequencies, and a Computer Aided Dispatch (CAD) system to receive and differentiate 911 and non-emergency telephone calls from the public, dispatch police patrol cars to calls for service, critical incidents and emergencies, access law enforcement databases and provide support information to police officers. This initial assignment is designated as a temporary training position; employment in this position will be limited to twelve months, during which time employees must successfully complete a comprehensive training program. Upon successful completion of the training program, employees will receive regular appointments to the class of Police Service Representative and begin a six-month probationary period in the Communications Division. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) A qualifying score on the Police Service Representative Multiple-Choice test. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require the ability to speak or write a language other than English. Only persons who have the necessary language skills may be certified in order of standing on the eligible list to fill such positions. If you have the ability to speak or write a language other than English, indicate this language in the appropriate box on the application. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon . On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE City applications and the Job Preview WILL ONLY BE ACCEPTED ON-LINE during the following filling dates: APPLICATION FILING DATES: April 12, 2024 to April 30, 2024 This examination may close without prior notice at any time after a sufficient number of applications have been received. For administrative purposes, filing may close periodically and reopen the following day. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the multiple-choice test in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs in the order that applications were received. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period's selection process. SELECTION PROCESS Examination Weights: Multiple-Choice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Qualifying Interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100% The qualifying multiple-choice test is the CritiCall computerized test. The test will include a series of short, separately timed subtests, which measure verbal skill, reasoning, memory, perceptual ability, and multi-tasking. Approximately one-half of these subtests are presented on audio. This test is not a replacement for the hearing test that will be conducted in the medical evaluation for candidates who receive a conditional job offer. A passing score on the qualifying multiple-choice test does not substitute for successful completion of the medical examination. Candidates will be notified later by e-mail of the date, time, and location of the multiple-choice test, which will be administered in a single, half-day session in Los Angeles. Multiple-choice test dates are anticipated to be held for the following admin periods: APPLICATION FILING DATES: MULTIPLE-CHOICE TEST: April 12, 2024 to April 30, 2024 June 01 and June 02, 2024 June 08 and June 09, 2024 Candidates may waive the qualifying CritiCall multiple-choice test under the following conditions: (1) Candidates who have passed the qualifying CritiCall multiple-choice test with the City of Los Angeles since April 01, 2024; (2) Candidates who have a valid California POST Public Safety Dispatcher Basic Certificate and; (3) Candidates who have taken the POST Entry-Level Public Safety Dispatcher Selection Test Battery with the City of Los Angeles or a different agency and whose previous test score meets the City of Los Angeles’ passing score requirement of T=48. Candidates will be instructed on how to provide certifications or previous test results for each test when notifications for testing are distributed via e-mail. All candidates who receive a passing score on the qualifying multiple-choice test will be invited to participate in the interview. The examination score will be based entirely on an evaluation of the candidate's personal and professional qualifications by interview. In the interview, emphasis will be placed on the adequacy of the candidate's experience, training, and personal qualifications as they relate to: judgment and decision-making; attention to detail; stress tolerance; customer service; flexibility; oral communication; listening; and other necessary skills and abilities. Candidates will be notified by e-mail of the date, time, and location of the interviews, which may be held in Los Angeles or on-line. The City of Los Angeles does not accept CritiCall test scores from other agencies in lieu of taking the multiple-choice test. Candidates seeking more information regarding the CritiCall test may navigate the resources provided by going to: https://criticall911.com/dispatcher-testing/applicants/ . Additional job analysis information can be obtained by going to http://per.lacity.org/index.cfm?content=jobanalyses and clicking on Competencies under Police Service Representative. If you receive a conditional job offer, appointment is subject to a MEDICAL EXAMINATION . Candidates must be determined to be medically qualified to perform the essential duties of a Police Service Representative. Candidates must undergo a comprehensive medical examination given by a City physician. In accordance with Civil Service Rule 13.1, part of the medical examination may include a PSYCHOLOGICAL EVALUATION, only on an as-needed basis. The psychological evaluation will evaluate psychological factors related to successful job performance to determine if you are suited for the difficult and stressful occupation of Police Service Representative. NOTES : As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability, and, upon request, will provide reasonable accommodations to ensure equal access to programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.This examination is based on a content validation study, and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.A final average score of 70% on the interview is required to be placed on the eligible list.Candidates may retake the interview test part only once every 180 days. Based on City policy, you may be required to undergo mandatory DRUG and ALCOHOL screening testing prior to and during employment in this class.Your name may be removed from the eligible list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN ONLY ON AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time: 4/30/2024 11:59 PM Pacific
Apr 13, 2024
Full Time
DUTIES ANNUAL SALARY $58,484 to $103,272 $58,484 to $85,482; $61,700 to $90,201; $70,637 to $109,272 NOTES : Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. DUTIES Police Service Representatives are civilian employees of the Los Angeles Police Department; and are assigned to Communications Division. Police Service Representatives utilize multiple screens, radio frequencies, and a Computer Aided Dispatch (CAD) system to receive and differentiate 911 and non-emergency telephone calls from the public, dispatch police patrol cars to calls for service, critical incidents and emergencies, access law enforcement databases and provide support information to police officers. This initial assignment is designated as a temporary training position; employment in this position will be limited to twelve months, during which time employees must successfully complete a comprehensive training program. Upon successful completion of the training program, employees will receive regular appointments to the class of Police Service Representative and begin a six-month probationary period in the Communications Division. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) A qualifying score on the Police Service Representative Multiple-Choice test. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require the ability to speak or write a language other than English. Only persons who have the necessary language skills may be certified in order of standing on the eligible list to fill such positions. If you have the ability to speak or write a language other than English, indicate this language in the appropriate box on the application. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon . On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE City applications and the Job Preview WILL ONLY BE ACCEPTED ON-LINE during the following filling dates: APPLICATION FILING DATES: April 12, 2024 to April 30, 2024 This examination may close without prior notice at any time after a sufficient number of applications have been received. For administrative purposes, filing may close periodically and reopen the following day. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the multiple-choice test in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs in the order that applications were received. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period's selection process. SELECTION PROCESS Examination Weights: Multiple-Choice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Qualifying Interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100% The qualifying multiple-choice test is the CritiCall computerized test. The test will include a series of short, separately timed subtests, which measure verbal skill, reasoning, memory, perceptual ability, and multi-tasking. Approximately one-half of these subtests are presented on audio. This test is not a replacement for the hearing test that will be conducted in the medical evaluation for candidates who receive a conditional job offer. A passing score on the qualifying multiple-choice test does not substitute for successful completion of the medical examination. Candidates will be notified later by e-mail of the date, time, and location of the multiple-choice test, which will be administered in a single, half-day session in Los Angeles. Multiple-choice test dates are anticipated to be held for the following admin periods: APPLICATION FILING DATES: MULTIPLE-CHOICE TEST: April 12, 2024 to April 30, 2024 June 01 and June 02, 2024 June 08 and June 09, 2024 Candidates may waive the qualifying CritiCall multiple-choice test under the following conditions: (1) Candidates who have passed the qualifying CritiCall multiple-choice test with the City of Los Angeles since April 01, 2024; (2) Candidates who have a valid California POST Public Safety Dispatcher Basic Certificate and; (3) Candidates who have taken the POST Entry-Level Public Safety Dispatcher Selection Test Battery with the City of Los Angeles or a different agency and whose previous test score meets the City of Los Angeles’ passing score requirement of T=48. Candidates will be instructed on how to provide certifications or previous test results for each test when notifications for testing are distributed via e-mail. All candidates who receive a passing score on the qualifying multiple-choice test will be invited to participate in the interview. The examination score will be based entirely on an evaluation of the candidate's personal and professional qualifications by interview. In the interview, emphasis will be placed on the adequacy of the candidate's experience, training, and personal qualifications as they relate to: judgment and decision-making; attention to detail; stress tolerance; customer service; flexibility; oral communication; listening; and other necessary skills and abilities. Candidates will be notified by e-mail of the date, time, and location of the interviews, which may be held in Los Angeles or on-line. The City of Los Angeles does not accept CritiCall test scores from other agencies in lieu of taking the multiple-choice test. Candidates seeking more information regarding the CritiCall test may navigate the resources provided by going to: https://criticall911.com/dispatcher-testing/applicants/ . Additional job analysis information can be obtained by going to http://per.lacity.org/index.cfm?content=jobanalyses and clicking on Competencies under Police Service Representative. If you receive a conditional job offer, appointment is subject to a MEDICAL EXAMINATION . Candidates must be determined to be medically qualified to perform the essential duties of a Police Service Representative. Candidates must undergo a comprehensive medical examination given by a City physician. In accordance with Civil Service Rule 13.1, part of the medical examination may include a PSYCHOLOGICAL EVALUATION, only on an as-needed basis. The psychological evaluation will evaluate psychological factors related to successful job performance to determine if you are suited for the difficult and stressful occupation of Police Service Representative. NOTES : As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability, and, upon request, will provide reasonable accommodations to ensure equal access to programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.This examination is based on a content validation study, and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.A final average score of 70% on the interview is required to be placed on the eligible list.Candidates may retake the interview test part only once every 180 days. Based on City policy, you may be required to undergo mandatory DRUG and ALCOHOL screening testing prior to and during employment in this class.Your name may be removed from the eligible list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN ONLY ON AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time: 4/30/2024 11:59 PM Pacific
City of Kansas City, MO
Kansas City, Missouri, United States
Department/Division: Aviation Department, Airport Police Division Salary Range: $19.27- $29.39/hour Work Location: 1 International Square, KCI Airport Normal Work Days/Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. during training, then bid for shift based on seniority. Application Deadline Date: April 18, 2024 Responsibilities Airport Security Dispatcher: Receives information concerning airport operations and security. Dispatches personnel and maintains records as well as police-related and other general airport related communications through the use of various devices (e.g. telephone, radio and computer dispatch devices). Provides customer service and information on the Airport Information Line. Communicates with and/or dispatches police officers and maintenance personnel about necessary equipment for the effective resolution of a variety of situations. Operates various technical systems, including, but not limited to, fire alarm and suppression systems, Video Management System, Access control System, 800 MHz Trunked Radio System and various computer information systems. Work is reviewed through observation, conferences and submitted reports. Maintains dispatch log utilizing a Computer Aided Dispatch (CAD) program, and performs related clerical work to maintain records. Conducts criminal history record inquiries for pre-employment and criminal history checks for persons seeking access to secured airport areas as well as verifies data on warrants/wants for police personnel using REJIS, MULES and NCIC. Reacts quickly and calmly in emergency situations. Transmits messages clearly and accurately via radio and telephone. Qualifications **ACCEPTING APPLICATIONS FOR MAY GRADUATES FOR CONTIGENT OFFERS** REQUIRES High school graduation. Must be able to obtain state certification to operate the Alert II system. Must successfully complete a 10-year FAA background check. Must attain a passing score on the CritiCall Skills Assessment administered by the Airport Police Division. The work simulated performance tests the following: verbal ability, written and oral comprehension, reasoning ability, deductive reasoning and information order, memory ability, perceptual ability, speed and accuracy and time sharing. Candidates who pass the computer based exam will be contacted to participate in an oral interview. Must pass a pre-employment drug screen, post-offer physical examination, and/or psychological evaluation as prescribed by the City. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
Apr 18, 2024
Department/Division: Aviation Department, Airport Police Division Salary Range: $19.27- $29.39/hour Work Location: 1 International Square, KCI Airport Normal Work Days/Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. during training, then bid for shift based on seniority. Application Deadline Date: April 18, 2024 Responsibilities Airport Security Dispatcher: Receives information concerning airport operations and security. Dispatches personnel and maintains records as well as police-related and other general airport related communications through the use of various devices (e.g. telephone, radio and computer dispatch devices). Provides customer service and information on the Airport Information Line. Communicates with and/or dispatches police officers and maintenance personnel about necessary equipment for the effective resolution of a variety of situations. Operates various technical systems, including, but not limited to, fire alarm and suppression systems, Video Management System, Access control System, 800 MHz Trunked Radio System and various computer information systems. Work is reviewed through observation, conferences and submitted reports. Maintains dispatch log utilizing a Computer Aided Dispatch (CAD) program, and performs related clerical work to maintain records. Conducts criminal history record inquiries for pre-employment and criminal history checks for persons seeking access to secured airport areas as well as verifies data on warrants/wants for police personnel using REJIS, MULES and NCIC. Reacts quickly and calmly in emergency situations. Transmits messages clearly and accurately via radio and telephone. Qualifications **ACCEPTING APPLICATIONS FOR MAY GRADUATES FOR CONTIGENT OFFERS** REQUIRES High school graduation. Must be able to obtain state certification to operate the Alert II system. Must successfully complete a 10-year FAA background check. Must attain a passing score on the CritiCall Skills Assessment administered by the Airport Police Division. The work simulated performance tests the following: verbal ability, written and oral comprehension, reasoning ability, deductive reasoning and information order, memory ability, perceptual ability, speed and accuracy and time sharing. Candidates who pass the computer based exam will be contacted to participate in an oral interview. Must pass a pre-employment drug screen, post-offer physical examination, and/or psychological evaluation as prescribed by the City. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
City of Kansas City, MO
Kansas City, Missouri, United States
Several positions available with the Aviation Department, Airport Police division, 1 International Square, KCI Airport. Department/Division: Aviation Department, Airport Police Division Salary Range: $19.27- $29.39/hour Work Location: 1 International Square, KCI Airport Normal Work Days/Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. during training, then bid for shift based on seniority. Application Deadline Date: Open until filled Responsibilities Airport Security Dispatcher: Receives information concerning airport operations and security. Dispatches personnel and maintains records as well as police-related and other general airport related communications through the use of various devices (e.g. telephone, radio and computer dispatch devices). Provides customer service and information on the Airport Information Line. Communicates with and/or dispatches police officers and maintenance personnel about necessary equipment for the effective resolution of a variety of situations. Operates various technical systems, including, but not limited to, fire alarm and suppression systems, Video Management System, Access control System, 800 MHz Trunked Radio System and various computer information systems. Work is reviewed through observation, conferences and submitted reports. Maintains dispatch log utilizing a Computer Aided Dispatch (CAD) program, and performs related clerical work to maintain records. Conducts criminal history record inquiries for pre-employment and criminal history checks for persons seeking access to secured airport areas as well as verifies data on warrants/wants for police personnel using REJIS, MULES and NCIC. Reacts quickly and calmly in emergency situations. Transmits messages clearly and accurately via radio and telephone. Qualifications REQUIRES High school graduation. Must be able to obtain state certification to operate the Alert II system. Must successfully complete a 10-year FAA background check. Must attain a passing score on the CritiCall Skills Assessment administered by the Airport Police Division. The work simulated performance tests the following: verbal ability, written and oral comprehension, reasoning ability, deductive reasoning and information order, memory ability, perceptual ability, speed and accuracy and time sharing. Candidates who pass the computer based exam will be contacted to participate in an oral interview. Must pass a pre-employment drug screen, post-offer physical examination, and/or psychological evaluation as prescribed by the City. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
Mar 08, 2024
Full Time
Several positions available with the Aviation Department, Airport Police division, 1 International Square, KCI Airport. Department/Division: Aviation Department, Airport Police Division Salary Range: $19.27- $29.39/hour Work Location: 1 International Square, KCI Airport Normal Work Days/Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. during training, then bid for shift based on seniority. Application Deadline Date: Open until filled Responsibilities Airport Security Dispatcher: Receives information concerning airport operations and security. Dispatches personnel and maintains records as well as police-related and other general airport related communications through the use of various devices (e.g. telephone, radio and computer dispatch devices). Provides customer service and information on the Airport Information Line. Communicates with and/or dispatches police officers and maintenance personnel about necessary equipment for the effective resolution of a variety of situations. Operates various technical systems, including, but not limited to, fire alarm and suppression systems, Video Management System, Access control System, 800 MHz Trunked Radio System and various computer information systems. Work is reviewed through observation, conferences and submitted reports. Maintains dispatch log utilizing a Computer Aided Dispatch (CAD) program, and performs related clerical work to maintain records. Conducts criminal history record inquiries for pre-employment and criminal history checks for persons seeking access to secured airport areas as well as verifies data on warrants/wants for police personnel using REJIS, MULES and NCIC. Reacts quickly and calmly in emergency situations. Transmits messages clearly and accurately via radio and telephone. Qualifications REQUIRES High school graduation. Must be able to obtain state certification to operate the Alert II system. Must successfully complete a 10-year FAA background check. Must attain a passing score on the CritiCall Skills Assessment administered by the Airport Police Division. The work simulated performance tests the following: verbal ability, written and oral comprehension, reasoning ability, deductive reasoning and information order, memory ability, perceptual ability, speed and accuracy and time sharing. Candidates who pass the computer based exam will be contacted to participate in an oral interview. Must pass a pre-employment drug screen, post-offer physical examination, and/or psychological evaluation as prescribed by the City. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010. Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
Summary ABOUT THE DEPARTMENT: Our mission is to provide prompt assistance in a caring, resourceful and professional manner to those we serve. The Deschutes County 9-1-1 Service District became a consolidated public safety dispatching agency in 1988, taking all calls for police, fire, and medical service assistance in Deschutes County. The District dispatches for 15 police and fire/emergency medical services (EMS) agencies and works closely with the U.S. Forest Service, AirLink, Life Flight, Oregon State Police, and other State and Federal entities. Are you interested in joining a talented team and serving your community? If so, we invite you to review additional information by clicking HERE. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,100 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. ABOUT THE JOB: The 9-1-1 Call Taker is the first person that talks to a person in an emergency. They are the critical decision maker in properly assessing the situation, interviewing the caller and getting the information entered into the Computer Aided Dispatch (CAD) system to be dispatched out to police, fire or medical. The 9-1-1 Call Taker provides computer-aided emergency and non-emergency dispatch services for all local law enforcement, fire, and emergency medical services agencies within Deschutes County. Dispatchers operate complex communications equipment, multi-line telephone systems and computer terminals to access and input information. This position requires the ability to maintain accuracy and speed while performing job duties, often under stressful situations. Key Responsibilities: Receives and processes incoming telephone calls, and texts, often during high-call volume periods, from people requesting emergency and non-emergency police, fire, and Emergency Medical Service (EMS) assistance in a courteous, accurate, efficient, and timely manner. Enters information into a computer aided dispatch system in an accurate and timely manner. Makes effective, immediate decisions regarding life-threatening situations based on highly complex rules, regulations, and procedures. What You Will Bring: Knowledge of or experience with: Strong emotional intelligence with a history of honest and ethical decision-making. Interpersonal skills to discern callers' situations and assure an accurate, appropriate, and timely response by responders. A minimum basic knowledge of geography or the ability to learn geography in a timely manner. Excellent listening skills and the ability to communicate clearly. Ability to adapt and communicate effectively with diverse public. Ability to manage your time and assignments. Skill in: Thinking quickly and independently in emergency situations that require multiple decisions for action. Coordinating computer systems to access and enhance information provided to responders. Operation of multiple and complex telephone, radio, and computer equipment/systems. *This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function. Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status. Review the full job description by clicking HERE. Compensation The starting hourly rate is $25.4433. Salary range during initial training is $4,410.09 to $5,628.44 per month for a 173.33 hour work month. Hourly rate is increased to $29.4536 upon completion of police dispatch training (about 6-12 months, Public Safety Dispatcher I); and $30.9263 upon completion of fire dispatch training (which usually occurs within the first two years of employment, Public Safety Dispatcher II). Dispatchers may also earn up to an additional 6% of their base salary when they obtain their intermediate certification and 11% of their base salary when they obtain their advanced certification through DPSST. At the top step with possession of an advanced certification, a Public Safety Dispatcher II can expect to earn over $95,000.00 per year. For those currently possessing DPSST Certification as a Telecommunicator, certificate pay begins upon hire date and will receive an additional: 6% - for Intermediate certification. 11% - for Advanced certification. Out of State Certified applicants will receive certification pay as soon as certification is granted by DPSST. Lateral certified applicants with 36 months or more experience begin at pay step 2 - $26.7151 per hour. Hours will increase to 182.50 per month after the initial training period. Excellent County benefit package when eligible. This position is available immediately. This is a union represented position, for additional information, please click HERE . BENEFITS: Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. Minimum Qualifications High school diploma or GED equivalent; Must be 18 years of age by hire date; Must accurately type a minimum of 42 words per minute. To qualify for employment with the 9-1-1 Service District, candidates must: Pass a drug screening; a hearing and vision exam; a thorough background, employment, and criminal history investigation; and a psychological examination. Meet the requirements as outlined in Oregon Administrative Rule 259-008-0300 Possess or obtain all required state certificates and licenses within the probationary period, and maintain thereafter. Certification as an Oregon Department of Public Safety Standards and Training (DPSST) Basic Telecommunicator, Emergency Medical Dispatcher and Emergency Fire Dispatcher. CPR and First Aid certification. Law Enforcement Data System (LEDS) certification. Necessary Special Requirements Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Must pass a driving record review and criminal history background. A current driver's license, state of issue, and date of birth are required . Candidates who wish to be considered for this position must include an accurate driver's license number, state of origin, and date of birth in the Supplemental Question portion of the application. Physical Requirements : Must meet the physical requirements as outlined in Oregon Administrative Rule 259-008-0011. Most work in this classification series occurs under a stressful, high activity office environment where concentration and focus are required for long periods of time. There is often little opportunity to talk to co-workers. Work is performed in an area with moderate noise and lighting fluctuations with restrictions to the workstation. Excellent County benefit package when eligible. Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits. Closing Date/Time: 7/31/2024 11:59 PM Pacific
Mar 08, 2024
Full Time
Summary ABOUT THE DEPARTMENT: Our mission is to provide prompt assistance in a caring, resourceful and professional manner to those we serve. The Deschutes County 9-1-1 Service District became a consolidated public safety dispatching agency in 1988, taking all calls for police, fire, and medical service assistance in Deschutes County. The District dispatches for 15 police and fire/emergency medical services (EMS) agencies and works closely with the U.S. Forest Service, AirLink, Life Flight, Oregon State Police, and other State and Federal entities. Are you interested in joining a talented team and serving your community? If so, we invite you to review additional information by clicking HERE. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,100 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. ABOUT THE JOB: The 9-1-1 Call Taker is the first person that talks to a person in an emergency. They are the critical decision maker in properly assessing the situation, interviewing the caller and getting the information entered into the Computer Aided Dispatch (CAD) system to be dispatched out to police, fire or medical. The 9-1-1 Call Taker provides computer-aided emergency and non-emergency dispatch services for all local law enforcement, fire, and emergency medical services agencies within Deschutes County. Dispatchers operate complex communications equipment, multi-line telephone systems and computer terminals to access and input information. This position requires the ability to maintain accuracy and speed while performing job duties, often under stressful situations. Key Responsibilities: Receives and processes incoming telephone calls, and texts, often during high-call volume periods, from people requesting emergency and non-emergency police, fire, and Emergency Medical Service (EMS) assistance in a courteous, accurate, efficient, and timely manner. Enters information into a computer aided dispatch system in an accurate and timely manner. Makes effective, immediate decisions regarding life-threatening situations based on highly complex rules, regulations, and procedures. What You Will Bring: Knowledge of or experience with: Strong emotional intelligence with a history of honest and ethical decision-making. Interpersonal skills to discern callers' situations and assure an accurate, appropriate, and timely response by responders. A minimum basic knowledge of geography or the ability to learn geography in a timely manner. Excellent listening skills and the ability to communicate clearly. Ability to adapt and communicate effectively with diverse public. Ability to manage your time and assignments. Skill in: Thinking quickly and independently in emergency situations that require multiple decisions for action. Coordinating computer systems to access and enhance information provided to responders. Operation of multiple and complex telephone, radio, and computer equipment/systems. *This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function. Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status. Review the full job description by clicking HERE. Compensation The starting hourly rate is $25.4433. Salary range during initial training is $4,410.09 to $5,628.44 per month for a 173.33 hour work month. Hourly rate is increased to $29.4536 upon completion of police dispatch training (about 6-12 months, Public Safety Dispatcher I); and $30.9263 upon completion of fire dispatch training (which usually occurs within the first two years of employment, Public Safety Dispatcher II). Dispatchers may also earn up to an additional 6% of their base salary when they obtain their intermediate certification and 11% of their base salary when they obtain their advanced certification through DPSST. At the top step with possession of an advanced certification, a Public Safety Dispatcher II can expect to earn over $95,000.00 per year. For those currently possessing DPSST Certification as a Telecommunicator, certificate pay begins upon hire date and will receive an additional: 6% - for Intermediate certification. 11% - for Advanced certification. Out of State Certified applicants will receive certification pay as soon as certification is granted by DPSST. Lateral certified applicants with 36 months or more experience begin at pay step 2 - $26.7151 per hour. Hours will increase to 182.50 per month after the initial training period. Excellent County benefit package when eligible. This position is available immediately. This is a union represented position, for additional information, please click HERE . BENEFITS: Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. Minimum Qualifications High school diploma or GED equivalent; Must be 18 years of age by hire date; Must accurately type a minimum of 42 words per minute. To qualify for employment with the 9-1-1 Service District, candidates must: Pass a drug screening; a hearing and vision exam; a thorough background, employment, and criminal history investigation; and a psychological examination. Meet the requirements as outlined in Oregon Administrative Rule 259-008-0300 Possess or obtain all required state certificates and licenses within the probationary period, and maintain thereafter. Certification as an Oregon Department of Public Safety Standards and Training (DPSST) Basic Telecommunicator, Emergency Medical Dispatcher and Emergency Fire Dispatcher. CPR and First Aid certification. Law Enforcement Data System (LEDS) certification. Necessary Special Requirements Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Must pass a driving record review and criminal history background. A current driver's license, state of issue, and date of birth are required . Candidates who wish to be considered for this position must include an accurate driver's license number, state of origin, and date of birth in the Supplemental Question portion of the application. Physical Requirements : Must meet the physical requirements as outlined in Oregon Administrative Rule 259-008-0011. Most work in this classification series occurs under a stressful, high activity office environment where concentration and focus are required for long periods of time. There is often little opportunity to talk to co-workers. Work is performed in an area with moderate noise and lighting fluctuations with restrictions to the workstation. Excellent County benefit package when eligible. Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits. Closing Date/Time: 7/31/2024 11:59 PM Pacific
Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION EMERGENCY RADIO COORDINATOR (COMMUNICATIONS COORDINATOR II) The working title of this classification was updated on 7.27.22 In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public and is being held to establish an open eligible list to fill current and future Emergency Radio Coordinator (Communications Coordinator II) vacancies within the Sheriff-Coroner Department. This recruitment may also be used to fill position in similar and/or lower level classifications. Applications will be accepted on Thursday, March 21, 2024 on a continuous basis until the needs of the department are met and may close as early as 11:59 p.m. (PST), on Wednesday, March 27, 2024 . THE DEPARTMENT The Orange County Sheriff’s Department is among the largest in the nation, providing exemplary law enforcement services focused on a collaborative, dedicated and innovative approach to public safety. The more than 3,800 sworn and professional staff, along with more than 800 reserve personnel, are committed to serving the needs of Orange County by embodying the Sheriff’s Department core values: Integrity without Compromise Service Before Self Professionalism in the Performance of Duty Vigilance in Safeguarding our Community The Department consists of six organizational Commands comprised of 23 Divisions. Together, these Commands and Divisions provide services including land, air and sea-based patrol, custody operations, investigative services, emergency management, coroner services, forensics and specialty operations, among an extensive list of other public safety services. THE DIVISION Control One is an integral part of the Emergency Communications Bureau and is the only county-wide interoperable communications center in California. In fact, Control One is the central point of contact for mutual aid and interoperable communications between all law enforcement, fire, public works, and lifeguard agencies in addition to state and federal agencies in Orange County using dedicated radio, landline, microwave, and satellite communications systems. Personnel are responsible for providing criminal justice database information, warrants, family court orders, weapon registration, and driver's license checks for all law enforcement agencies via the Purple radio channel. The Paramedic Desk (OCC) utilizes radio and the ReddiNet/HEAR system to determine hospital availability for mass casualty incidents and day-to-day patient intake for fire and EMS (Emergency Medical Services) partners. Red Channel is responsible for coordinating both emergency and non-emergency county-wide radio traffic and broadcasts is a unique radio channel exclusive to all Orange County law enforcement agencies. Control One is the central point-of-contact off alert notifications for Orange County. GENERAL DUTIES Under general supervision, Emergency Radio Coordinator (Communications Coordinators II) operates radio communications consoles at the 24-hour Sheriff's Communication Center, as well as other tasks as required. Incumbents coordinate radio communications for public safety activities in Orange County. This includes communications involving the field activities of city police, communications between paramedic teams and hospitals, and other general County government activities. Law Enforcement communications and paramedic communications are coordinated at different radio consoles. All consoles require a great degree of independence, multitasking, and verbal communication skills. Example of Duties: Incumbents will use the OCATS system to connect to the statewide CLETS and nationwide NLETS and NCIC criminal justice databases to run vehicles, subjects, and property. Such information may include: Driver license records Warrant checks Stolen property Firearms The Emergency Radio Coordinator (Communications Coordinator II) will monitor and coordinate over various mutual aid radio channels. Such channels include: Purple Talk group Red (Emergency) Talk group CALAW8 TAN Call Talk group Other public works, law enforcement, fire, and hospital channels considering location and other factors. Using the Orange County EMS ReddiNet/HEAR Systems Coordinate and broadcast "SIGALERT" traffic advisories Amber Alerts Emergency and general broadcasts vehicle pursuits and tracking systems Assist in contacting various county, state, and federal agencies, after regular business hours and on weekends Broadcast emergency alerts via the AlertOC platform, including Wireless Emergency Alerts and Emergency Alert System Broadcasts MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications and example of duties for the Emergency Radio Coordinator (Communications Coordinator II) position. General knowledge of: The cities , freeways, highways, main streets, major buildings , and geography of Orange County and neighboring counties The techniques, procedures, and methods used in the operations of a public safety communications center The kinds of information obtainable from local, state, and national criminal justice databases Ability to: Operate a variety of communications equipment including multiple channel radio consoles, handheld radios, and computers React quickly, efficiently, and calmly in an emergency situation and to adopt an effective course of action in a high stress environment Follow written and oral instructions, learn and apply applicable rules, regulations, and procedures Speak clearly and distinctly in English Prepare records and perform simple typing Use a County-Approved means of transportation DESIRABLE QUALIFICATIONS Experience or training as an emergency communications operator, dispatcher or similar position Experience in the use of computers and various software programs Comfortable broadcasting over radio Able to multi-task in demanding environment while maintaining composure Be available for mandatory shifts per the needs of the department SPECIAL REQUIREMENTS No significant hearing impairment in either ear. License: Possession of a valid California Driver's License, Class C or higher is required by date of appointment. Applicants must not have been convicted of a felony or be on any form of probation and must pass an extensive background investigation to the satisfaction of the Orange County Sheriff-Coroner. Background screening includes completing of a Personal History Form, interview with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references and education verification (i.e. degree, license, or official transcripts). Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S). PHYSICAL, MENTAL, AND ENVIRONMENTAL REQUIREMENTS The County of Orange is committed to providing a means for applicants who may have a disability to identify areas in which they may request a reasonable accommodation. The following is a description of the physical and mental abilities that are customarily required to perform the essential job functions of this position. Applicants are encouraged to contact the recruiter listed for any questions or request an accommodation during the testing/selection process. Physical Requirements: Incumbents must have vision sufficient to read standard text, fine print, various handwritings and view a computer monitor; no significant hearing impairment in either ear, speak and hear well enough to communicate clearly and understandably in person and over the phone; independent body mobility sufficient to sit, stoop, bend and stand routinely to perform daily tasks; ability to sit for prolonged periods of time; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard and use other office equipment. Environmental Conditions: Incumbents must have the ability to work in a confined office environment with changing priorities, deadlines and multiple assignments concurrently; deal with emotional and/or hostile public on a daily basis and remain calm at the same time; and work rotating shifts, weekends and holidays. Human Resources | Minimum Qualifications The Orange County Sheriff's Human Resources screens all applications to identify the most qualified candidates for the position based on the skills required to meet the needs of the Department. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. SELECTION PROCEDURES Applications must emphasize all the areas in which the applicant has expertise and accomplishments in the specific competencies related to the position, as applications will be screened to identify the most qualified candidates. Interactive Computer 90-minute Exam (Referred/Non-Referred):The exam consists of job-related questions. This is a standardized exam and there are no study guides available. Candidates need a passing score on this examination in order to continue in the selection process. Only the most successful candidates will be referred to the next step. The exam will include the following: Decision Making Data Entry Call Summarization Cross Referencing Memory Recall-Numeric Prioritizing Map Reading Spelling Oral Interview (Weighted 100%): Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidates' qualifications for the job. Only the most successful candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ELIGIBLE LIST After all procedures have been completed, the Sheriff's Human Resources will establish an eligible list of qualified candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. As part of the selection interview candidates will be referred to a Sit-Along. Candidates will have the opportunity to observe Emergency Radio Coordinators (Communications Coordinator II) as they perform their duties at the Purple Channel, Red Channel, and Paramedic consoles. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. HOW TO APPLY Only on-line applications will be accepted. Resumes will not be accepted in lieu of on-line applications. Application information must be current, succinct and related to the requirements in this job announcement. Your application should demonstrate your professional experience and education related to the specific qualifications/duties listed in this bulletin, including the areas in which you have developed expertise. Please print a copy of your confirmation page for your records. Click here for tips to complete your application. FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. QUESTIONS: For specific information pertaining to this recruitment, please contact Eugenia Vasquez-Puentes at 714-834-5838 or mvasquez-puentes@OCSheriff.gov. For other recruitment information, please contact Sheriff Recruiting at 714-834-5811. ADDITIONAL INFORMATION EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Mar 22, 2024
Full Time
CAREER DESCRIPTION EMERGENCY RADIO COORDINATOR (COMMUNICATIONS COORDINATOR II) The working title of this classification was updated on 7.27.22 In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public and is being held to establish an open eligible list to fill current and future Emergency Radio Coordinator (Communications Coordinator II) vacancies within the Sheriff-Coroner Department. This recruitment may also be used to fill position in similar and/or lower level classifications. Applications will be accepted on Thursday, March 21, 2024 on a continuous basis until the needs of the department are met and may close as early as 11:59 p.m. (PST), on Wednesday, March 27, 2024 . THE DEPARTMENT The Orange County Sheriff’s Department is among the largest in the nation, providing exemplary law enforcement services focused on a collaborative, dedicated and innovative approach to public safety. The more than 3,800 sworn and professional staff, along with more than 800 reserve personnel, are committed to serving the needs of Orange County by embodying the Sheriff’s Department core values: Integrity without Compromise Service Before Self Professionalism in the Performance of Duty Vigilance in Safeguarding our Community The Department consists of six organizational Commands comprised of 23 Divisions. Together, these Commands and Divisions provide services including land, air and sea-based patrol, custody operations, investigative services, emergency management, coroner services, forensics and specialty operations, among an extensive list of other public safety services. THE DIVISION Control One is an integral part of the Emergency Communications Bureau and is the only county-wide interoperable communications center in California. In fact, Control One is the central point of contact for mutual aid and interoperable communications between all law enforcement, fire, public works, and lifeguard agencies in addition to state and federal agencies in Orange County using dedicated radio, landline, microwave, and satellite communications systems. Personnel are responsible for providing criminal justice database information, warrants, family court orders, weapon registration, and driver's license checks for all law enforcement agencies via the Purple radio channel. The Paramedic Desk (OCC) utilizes radio and the ReddiNet/HEAR system to determine hospital availability for mass casualty incidents and day-to-day patient intake for fire and EMS (Emergency Medical Services) partners. Red Channel is responsible for coordinating both emergency and non-emergency county-wide radio traffic and broadcasts is a unique radio channel exclusive to all Orange County law enforcement agencies. Control One is the central point-of-contact off alert notifications for Orange County. GENERAL DUTIES Under general supervision, Emergency Radio Coordinator (Communications Coordinators II) operates radio communications consoles at the 24-hour Sheriff's Communication Center, as well as other tasks as required. Incumbents coordinate radio communications for public safety activities in Orange County. This includes communications involving the field activities of city police, communications between paramedic teams and hospitals, and other general County government activities. Law Enforcement communications and paramedic communications are coordinated at different radio consoles. All consoles require a great degree of independence, multitasking, and verbal communication skills. Example of Duties: Incumbents will use the OCATS system to connect to the statewide CLETS and nationwide NLETS and NCIC criminal justice databases to run vehicles, subjects, and property. Such information may include: Driver license records Warrant checks Stolen property Firearms The Emergency Radio Coordinator (Communications Coordinator II) will monitor and coordinate over various mutual aid radio channels. Such channels include: Purple Talk group Red (Emergency) Talk group CALAW8 TAN Call Talk group Other public works, law enforcement, fire, and hospital channels considering location and other factors. Using the Orange County EMS ReddiNet/HEAR Systems Coordinate and broadcast "SIGALERT" traffic advisories Amber Alerts Emergency and general broadcasts vehicle pursuits and tracking systems Assist in contacting various county, state, and federal agencies, after regular business hours and on weekends Broadcast emergency alerts via the AlertOC platform, including Wireless Emergency Alerts and Emergency Alert System Broadcasts MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications and example of duties for the Emergency Radio Coordinator (Communications Coordinator II) position. General knowledge of: The cities , freeways, highways, main streets, major buildings , and geography of Orange County and neighboring counties The techniques, procedures, and methods used in the operations of a public safety communications center The kinds of information obtainable from local, state, and national criminal justice databases Ability to: Operate a variety of communications equipment including multiple channel radio consoles, handheld radios, and computers React quickly, efficiently, and calmly in an emergency situation and to adopt an effective course of action in a high stress environment Follow written and oral instructions, learn and apply applicable rules, regulations, and procedures Speak clearly and distinctly in English Prepare records and perform simple typing Use a County-Approved means of transportation DESIRABLE QUALIFICATIONS Experience or training as an emergency communications operator, dispatcher or similar position Experience in the use of computers and various software programs Comfortable broadcasting over radio Able to multi-task in demanding environment while maintaining composure Be available for mandatory shifts per the needs of the department SPECIAL REQUIREMENTS No significant hearing impairment in either ear. License: Possession of a valid California Driver's License, Class C or higher is required by date of appointment. Applicants must not have been convicted of a felony or be on any form of probation and must pass an extensive background investigation to the satisfaction of the Orange County Sheriff-Coroner. Background screening includes completing of a Personal History Form, interview with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references and education verification (i.e. degree, license, or official transcripts). Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S). PHYSICAL, MENTAL, AND ENVIRONMENTAL REQUIREMENTS The County of Orange is committed to providing a means for applicants who may have a disability to identify areas in which they may request a reasonable accommodation. The following is a description of the physical and mental abilities that are customarily required to perform the essential job functions of this position. Applicants are encouraged to contact the recruiter listed for any questions or request an accommodation during the testing/selection process. Physical Requirements: Incumbents must have vision sufficient to read standard text, fine print, various handwritings and view a computer monitor; no significant hearing impairment in either ear, speak and hear well enough to communicate clearly and understandably in person and over the phone; independent body mobility sufficient to sit, stoop, bend and stand routinely to perform daily tasks; ability to sit for prolonged periods of time; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard and use other office equipment. Environmental Conditions: Incumbents must have the ability to work in a confined office environment with changing priorities, deadlines and multiple assignments concurrently; deal with emotional and/or hostile public on a daily basis and remain calm at the same time; and work rotating shifts, weekends and holidays. Human Resources | Minimum Qualifications The Orange County Sheriff's Human Resources screens all applications to identify the most qualified candidates for the position based on the skills required to meet the needs of the Department. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. SELECTION PROCEDURES Applications must emphasize all the areas in which the applicant has expertise and accomplishments in the specific competencies related to the position, as applications will be screened to identify the most qualified candidates. Interactive Computer 90-minute Exam (Referred/Non-Referred):The exam consists of job-related questions. This is a standardized exam and there are no study guides available. Candidates need a passing score on this examination in order to continue in the selection process. Only the most successful candidates will be referred to the next step. The exam will include the following: Decision Making Data Entry Call Summarization Cross Referencing Memory Recall-Numeric Prioritizing Map Reading Spelling Oral Interview (Weighted 100%): Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidates' qualifications for the job. Only the most successful candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ELIGIBLE LIST After all procedures have been completed, the Sheriff's Human Resources will establish an eligible list of qualified candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. As part of the selection interview candidates will be referred to a Sit-Along. Candidates will have the opportunity to observe Emergency Radio Coordinators (Communications Coordinator II) as they perform their duties at the Purple Channel, Red Channel, and Paramedic consoles. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. HOW TO APPLY Only on-line applications will be accepted. Resumes will not be accepted in lieu of on-line applications. Application information must be current, succinct and related to the requirements in this job announcement. Your application should demonstrate your professional experience and education related to the specific qualifications/duties listed in this bulletin, including the areas in which you have developed expertise. Please print a copy of your confirmation page for your records. Click here for tips to complete your application. FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. QUESTIONS: For specific information pertaining to this recruitment, please contact Eugenia Vasquez-Puentes at 714-834-5838 or mvasquez-puentes@OCSheriff.gov. For other recruitment information, please contact Sheriff Recruiting at 714-834-5811. ADDITIONAL INFORMATION EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
CALAVERAS COUNTY, CA
San Andreas, California, United States
Position Description Under direction of a supervisor or management, performs a variety of operational, supportive, and administrative duties within assigned division of the District Attorney’s Office; provides information and services to crime victims and witnesses; provides trial support; coordinates victim and witness court appearances; and performs related work as required. DISTINGUISHING CHARACTERISTICS District Attorney Services Specialist I This is the entry-level class for District Attorney Services Specialist series. Incumbent will process reports and documents in strict adherence to State law and Department procedures. Incumbent is expected to keep current on changes in report and document processing requirements. Incumbent will operate a Departmental case management system and related systems in strict accordance with the law. This class series requires the ability to provide appropriate information and answer basic questions from the public related to the criminal justice system, both in-person and over the telephone. District Attorney Services Specialist II This is the journey level position within the series. In addition to the above, incumbents will be assigned to more increasingly difficult tasks within the Department, including being responsive to the needs of victims of crimes, demonstrating sensitivity to and establishing rapport with victims of crime, and exhibiting emotional stability under conditions of high stress. Incumbents will be able to assist victims in recovering their personal property held in evidence, facilitate victim compensation applications, and provide court accompaniment. Incumbent is eligible for assignment to the Victim Services division, wherein Incumbent must successfully complete required trainings and must exhibit a high level of understanding of the specific duties and prohibited activities under prevailing program restrictions, including VOCA regulations, State and Federal grantor regulations, and the Penal Code. District Attorney Services Specialist III This is the advanced level position within the series. In addition to the above, responsibilities require the frequent use of initiative and independent judgment in scheduling and coordination of office activities and in dealing with sensitive assignments. Incumbents are responsible for the more complex assignments, including vertical assignments to a trial team in complex and high-profile cases, and work with greater independence from close review. Incumbents can work effectively with victims, witnesses, and prosecutors with limited supervision in more serious cases and in rapidly changing situations and circumstances. Incumbents may arrange for transportation, escort, and support for witnesses and victims during court appearances in more serious cases. District Attorney Services Specialist IV This is the senior level position within the series. In addition to the above, incumbents will work with minimal review, may be assigned to carry out special assignments in support of the assigned division, and may be part of complex multi-disciplinary teams. Incumbents may be tasked with collecting data and preparing reports for their assigned division of the Department and may act in a lead capacity by providing training and guidance to subordinates and developing and maintaining special programs. Incumbent is able to develop or advance a comprehensive crisis response and mass victimization assistance plan structured to identify and respond to victim needs such as: safety, food, shelter, and immediate services in the aftermath of a crime-related mass victimization or terrorism incident. Example of Duties (Duties vary depending on assignment) Operates Departmental case management system and related systems in strict accordance with the law. Operates a word processor, email, or other system for required public, Departmental, and external agency communications. Attends court and accompanies victims and witnesses to court as directed. Trains or assists in training of personnel. Prepares, maintains, and tracks proper flow of information, documents, and forms. Performs various operational duties, such as answering phones, processing mail, maintaining supplies, transcribing, typing, filing, etc. Ensures proper tracking, and prepares and processes property release forms, and assists victims in recovering personal property held in evidence. Prepares applications for victim compensation by obtaining necessary information and documents, completing and submitting claims to State Victims Compensation Board. Obtain necessary information from victims, witnesses, and others through interview and observation for matters including preparation and coordination of court appearances. Ensures accurate and timely documentation of case activities; provides victims, witnesses, and others with information, education regarding the criminal justice system. Reviews reports from law enforcement agencies and contacts victims or witnesses as directed; accurately and timely documenting contact; maintaining contact as directed. Responds to crime scenes, once deemed secure, as directed, to offer victim assistance or provide services. Performs outreach services to victims; make presentations and provide victim centered training to partner agencies, make public presentations and conduct publicity. If assigned to Victim Services division, prepares functional time sheets and record keeping to ensure compliance with prevailing program restrictions. Minimum Qualifications Knowledge of: District Attorney Services Specialist I/II/III/IV General principals of criminal law and procedures including a basic knowledge of the laws on discovery and evidence; operations, procedures, specific rules, and professional standards of the Department; effective crime victim and witness communication techniques, modern methods to maintain contact with victims and witnesses, applicable legal procedures, rules of confidentiality, and community resources for crime victims; modern office methods and practices including common software and web based applications; business English, including vocabulary, correct grammatical usage and punctuation; modem filing methods; common office machines and their operation, including use of personal computers. Ability To: District Attorney Services Specialist I/II/III/IV Understand and apply established program guidelines; effectively communicate both orally and in writing in routine and high pressure situations; prepare, maintain, and review documents, records and reports with accuracy and in an organized manner; maintain a high degree of maturity, integrity, loyalty, accountability, sound judgment, and confidentiality; establish and maintain professional and effective working relationships with those contacted in the course of work including co-workers, court personnel, law enforcement, crime victims and witnesses, and the public; assist in the developing and implementing of goals, objectives, work sites, policies, procedures, and work standards; evaluate situations accurately and adopt or recommend solutions; carry out complex oral and written directions; read and understand legal forms; read, understand and apply legislative and administrative laws, codes and regulations as directed; and type accurately at a net rate of 60 words per minute. EDUCATION AND EXPERIENCE Any combination of training, experience and education, which would provide the required knowledge, skills and abilities, is qualifying. A typical way to obtain the required knowledge and abilities would be: District Attorney Services Specialist I Equivalent to graduation from high school supplemented by college-level course work in administration or technical subjects related to the area in which assigned and two (2) years of responsible office administrative support experience. District Attorney Services Specialist II One year of experience in a position comparable to a District Attorney Services Specialist I. In addition, candidates must demonstrate competency in technical work. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of Victim Advocate training required within one year of appointment. District Attorney Services Specialist III Three years of experience in a position comparable to a District Attorney Services Specialist II. In addition, candidates must demonstrate proficiency in basic law enforcement and court procedures and in assisting victims and witnesses of crime. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of a POST approved law enforcement academy can substitute one (1) year of position specific experience. Successful completion of advanced Victim Advocate training required within one year of appointment. District Attorney Services Specialist IV Five years of experience in a position comparable to a District Attorney Services Specialist III. In addition, candidates must demonstrate proficiency in court and evidence tracking procedures, demonstrate the ability to communicate and support victims and witnesses of crime in sensitive cases, and be able to understand legislative and administrative laws, codes and regulations as directed. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of a POST approved law enforcement academy can substitute one (1) year of position specific experience. Special Requirements Possession of an appropriate California driver’s license issued by the State Department of Motor Vehicles. Must pass the California State Department of Justice Criminal History Background check. Bargaining Unit 10 - Calaveras County Public Service Employees Association For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Uniform Allowance: $650.04 per calendar year for specific positionssplit into monthly payments.Payments will be made monthly on the second pay check. Qualifying Classifications : Crime Scene Specialist/Property Room Manager, Deputy Probation Officer I/II/III, Correctional Cook I/II, Correctional Technician, Correctional Officer, Correctional Corporal, Correctional Sergeant, Dispatcher Clerk, Sr. Dispatcher, and Animal Control Officer I/II/III. The County shall pay a two hundred dollar and four cent ($200.04) per calendar year uniform maintenance allowance to Animal Shelter Assistant. Uniform Allowance(Shirt): $200.04 per calendar year split into monthly payments. Qualifying Classifications : Animal Shelter Assistant Professional Time Off : 80 hours annually, prorated to 40 hours if hired after July 1st. Qualifying Classifications : Deputy District Attorney I/II/III/IV Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$50 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from arepresentative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance LEGALSHEILD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. ??????? SAFETY CalPERS: for Correctional Officer, Correctional Corporal, Correctional Sergeant and Deputy Probation Officer I/II/III. CLASSIC MEMBERS: 3% at 50 PEPRA MEMBERS: 2.7% at 57 Additional Retirement Plan: The County offers a 457(b) Government plan. Employees can contribute to this deferred compensation plan ( Pre-Tax ).The County currently utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Position Description Under direction of a supervisor or management, performs a variety of operational, supportive, and administrative duties within assigned division of the District Attorney’s Office; provides information and services to crime victims and witnesses; provides trial support; coordinates victim and witness court appearances; and performs related work as required. DISTINGUISHING CHARACTERISTICS District Attorney Services Specialist I This is the entry-level class for District Attorney Services Specialist series. Incumbent will process reports and documents in strict adherence to State law and Department procedures. Incumbent is expected to keep current on changes in report and document processing requirements. Incumbent will operate a Departmental case management system and related systems in strict accordance with the law. This class series requires the ability to provide appropriate information and answer basic questions from the public related to the criminal justice system, both in-person and over the telephone. District Attorney Services Specialist II This is the journey level position within the series. In addition to the above, incumbents will be assigned to more increasingly difficult tasks within the Department, including being responsive to the needs of victims of crimes, demonstrating sensitivity to and establishing rapport with victims of crime, and exhibiting emotional stability under conditions of high stress. Incumbents will be able to assist victims in recovering their personal property held in evidence, facilitate victim compensation applications, and provide court accompaniment. Incumbent is eligible for assignment to the Victim Services division, wherein Incumbent must successfully complete required trainings and must exhibit a high level of understanding of the specific duties and prohibited activities under prevailing program restrictions, including VOCA regulations, State and Federal grantor regulations, and the Penal Code. District Attorney Services Specialist III This is the advanced level position within the series. In addition to the above, responsibilities require the frequent use of initiative and independent judgment in scheduling and coordination of office activities and in dealing with sensitive assignments. Incumbents are responsible for the more complex assignments, including vertical assignments to a trial team in complex and high-profile cases, and work with greater independence from close review. Incumbents can work effectively with victims, witnesses, and prosecutors with limited supervision in more serious cases and in rapidly changing situations and circumstances. Incumbents may arrange for transportation, escort, and support for witnesses and victims during court appearances in more serious cases. District Attorney Services Specialist IV This is the senior level position within the series. In addition to the above, incumbents will work with minimal review, may be assigned to carry out special assignments in support of the assigned division, and may be part of complex multi-disciplinary teams. Incumbents may be tasked with collecting data and preparing reports for their assigned division of the Department and may act in a lead capacity by providing training and guidance to subordinates and developing and maintaining special programs. Incumbent is able to develop or advance a comprehensive crisis response and mass victimization assistance plan structured to identify and respond to victim needs such as: safety, food, shelter, and immediate services in the aftermath of a crime-related mass victimization or terrorism incident. Example of Duties (Duties vary depending on assignment) Operates Departmental case management system and related systems in strict accordance with the law. Operates a word processor, email, or other system for required public, Departmental, and external agency communications. Attends court and accompanies victims and witnesses to court as directed. Trains or assists in training of personnel. Prepares, maintains, and tracks proper flow of information, documents, and forms. Performs various operational duties, such as answering phones, processing mail, maintaining supplies, transcribing, typing, filing, etc. Ensures proper tracking, and prepares and processes property release forms, and assists victims in recovering personal property held in evidence. Prepares applications for victim compensation by obtaining necessary information and documents, completing and submitting claims to State Victims Compensation Board. Obtain necessary information from victims, witnesses, and others through interview and observation for matters including preparation and coordination of court appearances. Ensures accurate and timely documentation of case activities; provides victims, witnesses, and others with information, education regarding the criminal justice system. Reviews reports from law enforcement agencies and contacts victims or witnesses as directed; accurately and timely documenting contact; maintaining contact as directed. Responds to crime scenes, once deemed secure, as directed, to offer victim assistance or provide services. Performs outreach services to victims; make presentations and provide victim centered training to partner agencies, make public presentations and conduct publicity. If assigned to Victim Services division, prepares functional time sheets and record keeping to ensure compliance with prevailing program restrictions. Minimum Qualifications Knowledge of: District Attorney Services Specialist I/II/III/IV General principals of criminal law and procedures including a basic knowledge of the laws on discovery and evidence; operations, procedures, specific rules, and professional standards of the Department; effective crime victim and witness communication techniques, modern methods to maintain contact with victims and witnesses, applicable legal procedures, rules of confidentiality, and community resources for crime victims; modern office methods and practices including common software and web based applications; business English, including vocabulary, correct grammatical usage and punctuation; modem filing methods; common office machines and their operation, including use of personal computers. Ability To: District Attorney Services Specialist I/II/III/IV Understand and apply established program guidelines; effectively communicate both orally and in writing in routine and high pressure situations; prepare, maintain, and review documents, records and reports with accuracy and in an organized manner; maintain a high degree of maturity, integrity, loyalty, accountability, sound judgment, and confidentiality; establish and maintain professional and effective working relationships with those contacted in the course of work including co-workers, court personnel, law enforcement, crime victims and witnesses, and the public; assist in the developing and implementing of goals, objectives, work sites, policies, procedures, and work standards; evaluate situations accurately and adopt or recommend solutions; carry out complex oral and written directions; read and understand legal forms; read, understand and apply legislative and administrative laws, codes and regulations as directed; and type accurately at a net rate of 60 words per minute. EDUCATION AND EXPERIENCE Any combination of training, experience and education, which would provide the required knowledge, skills and abilities, is qualifying. A typical way to obtain the required knowledge and abilities would be: District Attorney Services Specialist I Equivalent to graduation from high school supplemented by college-level course work in administration or technical subjects related to the area in which assigned and two (2) years of responsible office administrative support experience. District Attorney Services Specialist II One year of experience in a position comparable to a District Attorney Services Specialist I. In addition, candidates must demonstrate competency in technical work. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of Victim Advocate training required within one year of appointment. District Attorney Services Specialist III Three years of experience in a position comparable to a District Attorney Services Specialist II. In addition, candidates must demonstrate proficiency in basic law enforcement and court procedures and in assisting victims and witnesses of crime. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of a POST approved law enforcement academy can substitute one (1) year of position specific experience. Successful completion of advanced Victim Advocate training required within one year of appointment. District Attorney Services Specialist IV Five years of experience in a position comparable to a District Attorney Services Specialist III. In addition, candidates must demonstrate proficiency in court and evidence tracking procedures, demonstrate the ability to communicate and support victims and witnesses of crime in sensitive cases, and be able to understand legislative and administrative laws, codes and regulations as directed. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of a POST approved law enforcement academy can substitute one (1) year of position specific experience. Special Requirements Possession of an appropriate California driver’s license issued by the State Department of Motor Vehicles. Must pass the California State Department of Justice Criminal History Background check. Bargaining Unit 10 - Calaveras County Public Service Employees Association For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Uniform Allowance: $650.04 per calendar year for specific positionssplit into monthly payments.Payments will be made monthly on the second pay check. Qualifying Classifications : Crime Scene Specialist/Property Room Manager, Deputy Probation Officer I/II/III, Correctional Cook I/II, Correctional Technician, Correctional Officer, Correctional Corporal, Correctional Sergeant, Dispatcher Clerk, Sr. Dispatcher, and Animal Control Officer I/II/III. The County shall pay a two hundred dollar and four cent ($200.04) per calendar year uniform maintenance allowance to Animal Shelter Assistant. Uniform Allowance(Shirt): $200.04 per calendar year split into monthly payments. Qualifying Classifications : Animal Shelter Assistant Professional Time Off : 80 hours annually, prorated to 40 hours if hired after July 1st. Qualifying Classifications : Deputy District Attorney I/II/III/IV Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$50 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from arepresentative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance LEGALSHEILD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. ??????? SAFETY CalPERS: for Correctional Officer, Correctional Corporal, Correctional Sergeant and Deputy Probation Officer I/II/III. CLASSIC MEMBERS: 3% at 50 PEPRA MEMBERS: 2.7% at 57 Additional Retirement Plan: The County offers a 457(b) Government plan. Employees can contribute to this deferred compensation plan ( Pre-Tax ).The County currently utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous