California State University, San Bernardino (CSUSB)
5500 University Parkway, San Bernardino, CA 92407, USA
Job Summary Under general supervision, Transfer and Graduation Counselors (TGCs) provide moderately complex professional student services work and maintain the critical advising tools that are essential to faculty and professional advisors in guiding students to graduation. This is accomplished through articulation and production of degree audits/Program Advising Worksheets (PAWS); processing of course substitutions/waivers; review of concurrent enrollment requests and subsequent record updates; production of Graduation Checks; and through the expertise that they provide to campus constituents in their specialty areas. Major duties and responsibilities: Produce PAWS (degree audits) for incoming undergraduate students (transfer/freshmen) and graduate students who have been advanced to candidacy. Review and articulate all transfer work. Review, determine course equivalencies/applicability, and enter in the uAchieve institution articulation tables. Send course descriptions to academic chairs for course equivalency and applicability - then enter in uAchieve institution articulation tables. Analyze PAWS to ensure that courses are falling into the appropriate categories and that students are receiving optimal credit. Produce Graduation Checks for undergraduate and graduate students Review and summarize remaining requirements for degree completion. Alert students of any possible issues and potential solutions. Meet and advise students regarding policies and procedures, PAWS literacy, graduation check literacy, and any other questions that students may have regarding their records. Answer policy and procedure questions via phone/email from students, faculty, and staff. Work with the Articulation Officer to publish student-facing articulation agreements using ASSIST and TES (Transfer Evaluation System). Utilize processes/workflows between faculty and the Office of the Registrar to ensure that students are awarded appropriate transfer credit for coursework and external tests (AP, IB, and CLEP). Utilize faculty guidance, established policies, and professional judgement to create articulation agreements with California Community Colleges, CSUs, and UCs. Collaborate with Admissions and Academic Advising to ensure that transfer students entering with ADTs are placed in the correct major, tracked and coded correctly, and advised appropriately. Work with the Articulation Officer, the Degree Audit Coordinator, and the Degree Planner Coordinator to ensure that changes to transfer curriculum initiated by AB928 and AB1111 are correctly accommodated in the OTR systems so that students are awarded appropriate credit and can receive timely, accurate information about progress toward degree. Process course substitutions submitted by academic chairs and ASUA via Exceptions from the Audit (EFA), email, and paper. Programmatically and manually enter requirement adjustments in the uAchieve client. Process adjustments both before and after graduation checks are produced. Process requests from students who wish to take a course at an institution with which we have articulation agreements in order to meet graduation requirements. Review students’ PAWS to ensure that the course requests are equivalent and applicable (i.e., beneficial). Verify that Title 5, residency, and graduation requirements will be met. Process transcript updates Update a student’s record and PAWS with coursework that has been approved by concurrent enrollment request. Under direct supervision, review and subsequently graduate eligible undergraduate and post-baccalaureate students. Manually review undergraduates who are not programmatically graduated. Manually review all post-baccalaureate students. Minimum Qualifications: Required Education and Experience Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Required Qualifications Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data. Advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly. Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Preferred Qualifications Successful experience working as a transfer credit or admissions/graduation evaluator. Experience with the following software/platforms: ASSIST, PeopleSoft Campus Solutions, and TES (CollegeSource). Experience working with degree audit systems, such as uAchieve. Knowledge of CSU transfer patterns and policies. Knowledge of CSUSB policies and procedures. Excellent organization and communication skills. Ability to use Microsoft 365 (especially Outlook, Teams, OneDrive, Word, and Excel), Google Workspace (Docs, Sheets, and Sites), and Zoom. Compensation and Benefits: Anticipated Hiring Range: $4,610 per month Classification Salary Range: $4,610 - $6,556 per month The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Exempt/Probationary Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. The application deadline is: April 26, 2024 As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Drivers License Check Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Advertised: Apr 12 2024 Pacific Daylight Time Applications close: Apr 26 2024 Pacific Daylight Time Closing Date/Time:
Job Summary Under general supervision, Transfer and Graduation Counselors (TGCs) provide moderately complex professional student services work and maintain the critical advising tools that are essential to faculty and professional advisors in guiding students to graduation. This is accomplished through articulation and production of degree audits/Program Advising Worksheets (PAWS); processing of course substitutions/waivers; review of concurrent enrollment requests and subsequent record updates; production of Graduation Checks; and through the expertise that they provide to campus constituents in their specialty areas. Major duties and responsibilities: Produce PAWS (degree audits) for incoming undergraduate students (transfer/freshmen) and graduate students who have been advanced to candidacy. Review and articulate all transfer work. Review, determine course equivalencies/applicability, and enter in the uAchieve institution articulation tables. Send course descriptions to academic chairs for course equivalency and applicability - then enter in uAchieve institution articulation tables. Analyze PAWS to ensure that courses are falling into the appropriate categories and that students are receiving optimal credit. Produce Graduation Checks for undergraduate and graduate students Review and summarize remaining requirements for degree completion. Alert students of any possible issues and potential solutions. Meet and advise students regarding policies and procedures, PAWS literacy, graduation check literacy, and any other questions that students may have regarding their records. Answer policy and procedure questions via phone/email from students, faculty, and staff. Work with the Articulation Officer to publish student-facing articulation agreements using ASSIST and TES (Transfer Evaluation System). Utilize processes/workflows between faculty and the Office of the Registrar to ensure that students are awarded appropriate transfer credit for coursework and external tests (AP, IB, and CLEP). Utilize faculty guidance, established policies, and professional judgement to create articulation agreements with California Community Colleges, CSUs, and UCs. Collaborate with Admissions and Academic Advising to ensure that transfer students entering with ADTs are placed in the correct major, tracked and coded correctly, and advised appropriately. Work with the Articulation Officer, the Degree Audit Coordinator, and the Degree Planner Coordinator to ensure that changes to transfer curriculum initiated by AB928 and AB1111 are correctly accommodated in the OTR systems so that students are awarded appropriate credit and can receive timely, accurate information about progress toward degree. Process course substitutions submitted by academic chairs and ASUA via Exceptions from the Audit (EFA), email, and paper. Programmatically and manually enter requirement adjustments in the uAchieve client. Process adjustments both before and after graduation checks are produced. Process requests from students who wish to take a course at an institution with which we have articulation agreements in order to meet graduation requirements. Review students’ PAWS to ensure that the course requests are equivalent and applicable (i.e., beneficial). Verify that Title 5, residency, and graduation requirements will be met. Process transcript updates Update a student’s record and PAWS with coursework that has been approved by concurrent enrollment request. Under direct supervision, review and subsequently graduate eligible undergraduate and post-baccalaureate students. Manually review undergraduates who are not programmatically graduated. Manually review all post-baccalaureate students. Minimum Qualifications: Required Education and Experience Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Required Qualifications Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data. Advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly. Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Preferred Qualifications Successful experience working as a transfer credit or admissions/graduation evaluator. Experience with the following software/platforms: ASSIST, PeopleSoft Campus Solutions, and TES (CollegeSource). Experience working with degree audit systems, such as uAchieve. Knowledge of CSU transfer patterns and policies. Knowledge of CSUSB policies and procedures. Excellent organization and communication skills. Ability to use Microsoft 365 (especially Outlook, Teams, OneDrive, Word, and Excel), Google Workspace (Docs, Sheets, and Sites), and Zoom. Compensation and Benefits: Anticipated Hiring Range: $4,610 per month Classification Salary Range: $4,610 - $6,556 per month The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Exempt/Probationary Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. The application deadline is: April 26, 2024 As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Drivers License Check Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Advertised: Apr 12 2024 Pacific Daylight Time Applications close: Apr 26 2024 Pacific Daylight Time Closing Date/Time:
California State University (CSU) Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties PLEASE NOTE: The position will be filled at either the Student Services Professional (SSP) IA, IB, or II levels dependent upon the applicant's qualifications. SSP IA: Under the direct supervision of the Associate Director of Student Outreach, the Outreach Counselor Trainee will be trained to conduct school site outreach activities to support enrollment goals and assist with implementing plans of action and activities related to outreach and recruitment of prospective international first-time freshman and transfer students to the university. The incumbent will collaborate with the Office of Admissions, Tseng College Intensive English Program (IEP), International and Exchange Student Center (IESC), and academic colleges on campus to provide information and support to prospective international students. Compiles recruitment data and prepares reports. Performs other duties as assigned. SSP IB: Under the general supervision of the Associate Director of Student Outreach, the Outreach Counselor Trainee will conduct school site outreach activities to support enrollment goals and assist with implementing plans of action and activities related to outreach and recruitment of prospective international first-time freshman and transfer students to the university. The incumbent will collaborate with the Office of Admissions, Tseng College Intensive English Program (IEP), International and Exchange Student Center (IESC), and academic colleges on campus to provide information and support to prospective international students. Compiles recruitment data and prepares reports. Performs other duties as assigned. SSP II: Under the general supervision of the Associate Director of Student Outreach, the International Outreach Counselor supports university recruitment and enrollment goals. The incumbent will use marketing and communication strategies for prospective international students residing domestically and abroad. The incumbent will collaborate with the Office of Admissions, Tseng College Intensive English Program (IEP), International and Exchange Student Center (IESC), and academic colleges on campus to provide information and support to prospective international students. Participates on committees both on and off campus and serves as a liaison to faculty and staff on international students’ recruitment and admissions issues. Performs other duties as assigned. Qualifications SSP IA: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. No experience is required. SSP IB: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Equivalent to one year of experience in professional Student Services work at the entry trainee level. A Master's degree in a job-related field may be substituted for the required experience. SSP II: Equivalent to graduation from a four-year college or university in a job-related field. Equivalent to two years of professional experience in one of the student services program areas or in a related field. A Master’s degree in a job-related field may be substituted for one year of professional experience. Knowledge, Skills, & Abilities SSP IA : General knowledge of the basic principles of individual and group behavior; working knowledge of research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and working knowledge of the techniques and methods of interviewing. Ability and specialized skills to: gather and analyze data; ability to reason logically, draw conclusions and make appropriate recommendations; participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally; write clear and concise reports; and establish and maintain cooperative working relationships with students, staff and faculty. SSP IB: General knowledge of the methods and problems of organization and program management; working knowledge of research and interviewing techniques; working knowledge of the principles of individual and group behavior; ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned; and working knowledge of the basic principles, practices and major trends in the Student Services field to which assigned. Ability and specialized skills to: rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation; interpret and apply program rules and regulations; gather and analyze data; ability to reason logically, draw valid conclusions and make appropriate recommendations; present clear and concise information orally and in written reports; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies. SSP IB: Working knowledge of the practices, procedures, and activities of the program to which assigned; working knowledge of the methods and problems of organizational and program management; working knowledge of research and interview techniques; and working knowledge of the principles of individual and group behavior. Ability and specialized skills to: interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data. Advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed, and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies, and others in committee work, and student advising and community contacts. Ability to rapidly acquire a general knowledge of the overall operation, functions, and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications about other programs or service areas Services Office. Pay, Benefits, & Work Schedule The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more. The anticipated HIRING RATEs are $3764 (SSPIA); $4066 (SSPIB) & $4610 (SPPII) per month. The salary ranges for these classifications are: $3764 - $4604 (SSPIA); $4066 - $5752 (SSPIB) & $4610 -$ 6556 (SSPII) per month. HOURS: Full Time; 40 hours per week; Monday through Friday; may include evenings and weekends. This position is expected to travel to a variety of off-campus sites to meet with prospective students and counselors; must be eligible to obtain a California Driver's License. The SSP IA : will be a temporary position. Based on satisfactory progress and successful completion of the training program, the incumbent will be progressively promoted from SSP IA to the probationary SSP IB position. The SSP IB : will be a regular position with a one-year probationary period, and is not automatically promoted to the SSP II; promotion is dependent upon departmental needs at the time. The SSP II : is a regular position with a one-year probationary period. General Information Applications received through January 24, 2024, will be considered in the initial review and review of applications will continue until position is filled. This position is a sensitive position as designated by the CSU. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Jan 11 2024 Pacific Standard Time Applications close: Closing Date/Time:
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties PLEASE NOTE: The position will be filled at either the Student Services Professional (SSP) IA, IB, or II levels dependent upon the applicant's qualifications. SSP IA: Under the direct supervision of the Associate Director of Student Outreach, the Outreach Counselor Trainee will be trained to conduct school site outreach activities to support enrollment goals and assist with implementing plans of action and activities related to outreach and recruitment of prospective international first-time freshman and transfer students to the university. The incumbent will collaborate with the Office of Admissions, Tseng College Intensive English Program (IEP), International and Exchange Student Center (IESC), and academic colleges on campus to provide information and support to prospective international students. Compiles recruitment data and prepares reports. Performs other duties as assigned. SSP IB: Under the general supervision of the Associate Director of Student Outreach, the Outreach Counselor Trainee will conduct school site outreach activities to support enrollment goals and assist with implementing plans of action and activities related to outreach and recruitment of prospective international first-time freshman and transfer students to the university. The incumbent will collaborate with the Office of Admissions, Tseng College Intensive English Program (IEP), International and Exchange Student Center (IESC), and academic colleges on campus to provide information and support to prospective international students. Compiles recruitment data and prepares reports. Performs other duties as assigned. SSP II: Under the general supervision of the Associate Director of Student Outreach, the International Outreach Counselor supports university recruitment and enrollment goals. The incumbent will use marketing and communication strategies for prospective international students residing domestically and abroad. The incumbent will collaborate with the Office of Admissions, Tseng College Intensive English Program (IEP), International and Exchange Student Center (IESC), and academic colleges on campus to provide information and support to prospective international students. Participates on committees both on and off campus and serves as a liaison to faculty and staff on international students’ recruitment and admissions issues. Performs other duties as assigned. Qualifications SSP IA: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. No experience is required. SSP IB: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Equivalent to one year of experience in professional Student Services work at the entry trainee level. A Master's degree in a job-related field may be substituted for the required experience. SSP II: Equivalent to graduation from a four-year college or university in a job-related field. Equivalent to two years of professional experience in one of the student services program areas or in a related field. A Master’s degree in a job-related field may be substituted for one year of professional experience. Knowledge, Skills, & Abilities SSP IA : General knowledge of the basic principles of individual and group behavior; working knowledge of research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and working knowledge of the techniques and methods of interviewing. Ability and specialized skills to: gather and analyze data; ability to reason logically, draw conclusions and make appropriate recommendations; participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally; write clear and concise reports; and establish and maintain cooperative working relationships with students, staff and faculty. SSP IB: General knowledge of the methods and problems of organization and program management; working knowledge of research and interviewing techniques; working knowledge of the principles of individual and group behavior; ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned; and working knowledge of the basic principles, practices and major trends in the Student Services field to which assigned. Ability and specialized skills to: rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation; interpret and apply program rules and regulations; gather and analyze data; ability to reason logically, draw valid conclusions and make appropriate recommendations; present clear and concise information orally and in written reports; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies. SSP IB: Working knowledge of the practices, procedures, and activities of the program to which assigned; working knowledge of the methods and problems of organizational and program management; working knowledge of research and interview techniques; and working knowledge of the principles of individual and group behavior. Ability and specialized skills to: interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data. Advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed, and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies, and others in committee work, and student advising and community contacts. Ability to rapidly acquire a general knowledge of the overall operation, functions, and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications about other programs or service areas Services Office. Pay, Benefits, & Work Schedule The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more. The anticipated HIRING RATEs are $3764 (SSPIA); $4066 (SSPIB) & $4610 (SPPII) per month. The salary ranges for these classifications are: $3764 - $4604 (SSPIA); $4066 - $5752 (SSPIB) & $4610 -$ 6556 (SSPII) per month. HOURS: Full Time; 40 hours per week; Monday through Friday; may include evenings and weekends. This position is expected to travel to a variety of off-campus sites to meet with prospective students and counselors; must be eligible to obtain a California Driver's License. The SSP IA : will be a temporary position. Based on satisfactory progress and successful completion of the training program, the incumbent will be progressively promoted from SSP IA to the probationary SSP IB position. The SSP IB : will be a regular position with a one-year probationary period, and is not automatically promoted to the SSP II; promotion is dependent upon departmental needs at the time. The SSP II : is a regular position with a one-year probationary period. General Information Applications received through January 24, 2024, will be considered in the initial review and review of applications will continue until position is filled. This position is a sensitive position as designated by the CSU. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Jan 11 2024 Pacific Standard Time Applications close: Closing Date/Time: