California State Polytechnic University Pomona
3801 West Temple Avenue, Pomona, CA 91768, USA
Type of Appointment: Full-time, Management Personnel Plan (MPP I) Anticipated Salary Range: Up to $94,000 annually (Commensurate with qualifications and experience) Benefits Include: (15) Paid Holidays, (24) Vacation Days, CSU Benefits Summary Recruitment Closing Date: Open Until Filled First Application Deadline: February 12, 2024 THE DEPARTMENT: The mission of the Division of Administrative Affairs is to provide high quality fiscal, administrative and facility services in support of the university through partnerships and innovative solutions. DUTIES AND RESPONSIBILITIES: Administer and Monitor Clery Compliance Program Manages, facilitates, and audits the institution’s compliance with the Clery and California Education Code § 67380, including developing institutional policies and procedures that apply to all reportable university locations as required. Directs the creation, monitoring and assessment of short and long-term strategic operational goals and resource needs pertaining to the university's Clery program. Develops strategies to implement cost effective solutions and overall improvements to meet goals and requirements of campus safety compliance and reporting. Proactively identifies compliance risks for the university and strategically develops, implements and tracks corrective actions to completion. Advises senior institutional leadership on vulnerabilities and remedies for complex issues regarding campus safety compliance and reporting. Develops and maintains a comprehensive compliance program procedures manual to effectively implement and execute university-wide programmatic compliance activities. Procedures should reflect necessary departmental collaborations and a system of internal controls that provide reasonable assurance of institutional compliance. Manages the collection, analysis and reconciliation of reported incidents and case narratives from sources including but not limited to CSA’s, University Police Department, Cal Poly Pomona student and employee adjudication and grievance processes, external law enforcement agencies and other educational institutions, to determine the countability of reported incidents and overall accuracy of various statistical disclosures required by law. Submits crime statistics for all reportable university locations directly to the ED as required via the online Campus Safety and Security Survey. Conducts a variety of legal and policy research to engage in interpretation of laws and local ordinances necessary in classifying reported crimes, strategic planning, assessment of university compliance policies, implementation of best practices in compliance program administration and streamlining of compliance procedures for all university locations. Conducts analysis of crime data to identify crime trends. Manages preparation, publication, and distribution of campus safety reports, including the Annual Security Report. Ensures annual notices announcing the availability of the campus safety reports are properly developed and actively distributed. Ensures the Annual Security Report include a statement of support from the University President or their cabinet-level designee(s). Serves as the record custodian for Clery Act and California Education Code § 67380 compliance records. Stays abreast of changes to the Clery Act and other regulations affecting campus safety compliance and reporting. Clery Compliance Liaison Leads the cross-departmental Clery Compliance Team, assigns tasks to members and engages them in various campus safety compliance training opportunities. Collaborates with key university and Chancellor’s Office administrators to identify policy and procedure needs and to provide updates on various compliance efforts as needed. Advises UPD leadership on various requirements and necessary improvements to ensure institutional compliance such as crime classification, daily crime log, emergency notifications, timely warnings, security awareness and crime prevention programs, emergency response and evacuation procedure testing and MOU’s with external law enforcement agencies that provide services to locations outside of UPD’s jurisdiction. Collaborates with UPD leadership to advise external law enforcement agencies on the university’s campus safety compliance and reporting requirements, including reportable crime types, locations, report requests, etc. Collaborates with administrators at other colleges and universities to determine the reportability and countability of crimes that occur in locations where the federal reporting obligation applies to both institutions. Maintains the website and email account for the university compliance programs. Campus Security Authority Identification, Notification and Training Develop, administer and promote compliance education and awareness programs, presentations and information for Clery and related trainings for the campus; identify training opportunities to meet the community needs for Clery. Manage all activity related the Campus Security Authorities (CSAs); develop procedures to notify, identify and train institutional "Campus Security Authorities" and key institutional stakeholders on Clery compliance requirements. Develop, deliver and facilitate trainings for the CSAs using various training platforms in-person/ or virtual; serve as training administrator for online training databases. Develop, deliver, and document training and educational programs for the university community related to compliance with the Clery Act (e.g. campus safety procedures, safety awareness). Position may occasionally require attendance at off site locations. Administrative Support Provide administrative and compliance support to the Office of the Vice President for Administrative Affairs and to the Director of Internal Audit. QUALIFICATIONS : Bachelor's degree in higher education, organizational leadership, or related discipline Experience in a larger, complex and diverse public higher education institution Demonstrated experience with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions. Demonstrated ability and consultative skills to work effectively with diverse constituent groups, both internal and external while handling potentially sensitive situations. Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to provide training and gain consensus. Knowledge of the planning, development, and design of organizational structures suitable to the provision of compliance and reporting. Demonstrated ability to engage in strategic planning to ensure the most effective and efficient delivery of information. Ability to learn university policies and procedures, and state & federal laws, and Chancellor’s Office Executive Orders; coupled with a sufficiently deep understanding of how such policies and procedures interact to inform decisions regarding policy interpretations and implementations. Ability to work effectively with faculty, technical and non-technical management and professional support staff. Ability to develop an environment that promotes partnership and transparency with other organizations. Demonstrated ability to problem solve, generate possible options and identify appropriate solutions; and ability to listen to differing viewpoints, see multiple perspectives of a conflict and provide effective conflict resolution skills. Ability to work in an environment with a wide range of people representing various interests and perspectives. PREFERRED EXPERIENCE: Master's degree The University Cal Poly Pomona (CPP) is the #1 university for diversity and economic mobility. Our commitment to mentorship and a culture of care supports students from all backgrounds as they learn in applied hands-on situations, solve real-world problems, and forge their own unique paths to success. And while you’re helping them achieve their dreams, we’re here to help you achieve yours. With benefits ranging from CalPERS retirement to a tuition fee waiver program, we have what you need to develop professionally and retire comfortably. Enjoy the beauty of our campus and be a part of a mission-driven community of educators, innovators and leaders. To learn more about the university, please visit www.cpp.edu, and for more about life at Cal Poly Pomona, please see YourLife@CPP . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml . Outside Employment Disclosure Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/outside-employment-disclosure.shtml . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices . Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Jan 25 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Type of Appointment: Full-time, Management Personnel Plan (MPP I) Anticipated Salary Range: Up to $94,000 annually (Commensurate with qualifications and experience) Benefits Include: (15) Paid Holidays, (24) Vacation Days, CSU Benefits Summary Recruitment Closing Date: Open Until Filled First Application Deadline: February 12, 2024 THE DEPARTMENT: The mission of the Division of Administrative Affairs is to provide high quality fiscal, administrative and facility services in support of the university through partnerships and innovative solutions. DUTIES AND RESPONSIBILITIES: Administer and Monitor Clery Compliance Program Manages, facilitates, and audits the institution’s compliance with the Clery and California Education Code § 67380, including developing institutional policies and procedures that apply to all reportable university locations as required. Directs the creation, monitoring and assessment of short and long-term strategic operational goals and resource needs pertaining to the university's Clery program. Develops strategies to implement cost effective solutions and overall improvements to meet goals and requirements of campus safety compliance and reporting. Proactively identifies compliance risks for the university and strategically develops, implements and tracks corrective actions to completion. Advises senior institutional leadership on vulnerabilities and remedies for complex issues regarding campus safety compliance and reporting. Develops and maintains a comprehensive compliance program procedures manual to effectively implement and execute university-wide programmatic compliance activities. Procedures should reflect necessary departmental collaborations and a system of internal controls that provide reasonable assurance of institutional compliance. Manages the collection, analysis and reconciliation of reported incidents and case narratives from sources including but not limited to CSA’s, University Police Department, Cal Poly Pomona student and employee adjudication and grievance processes, external law enforcement agencies and other educational institutions, to determine the countability of reported incidents and overall accuracy of various statistical disclosures required by law. Submits crime statistics for all reportable university locations directly to the ED as required via the online Campus Safety and Security Survey. Conducts a variety of legal and policy research to engage in interpretation of laws and local ordinances necessary in classifying reported crimes, strategic planning, assessment of university compliance policies, implementation of best practices in compliance program administration and streamlining of compliance procedures for all university locations. Conducts analysis of crime data to identify crime trends. Manages preparation, publication, and distribution of campus safety reports, including the Annual Security Report. Ensures annual notices announcing the availability of the campus safety reports are properly developed and actively distributed. Ensures the Annual Security Report include a statement of support from the University President or their cabinet-level designee(s). Serves as the record custodian for Clery Act and California Education Code § 67380 compliance records. Stays abreast of changes to the Clery Act and other regulations affecting campus safety compliance and reporting. Clery Compliance Liaison Leads the cross-departmental Clery Compliance Team, assigns tasks to members and engages them in various campus safety compliance training opportunities. Collaborates with key university and Chancellor’s Office administrators to identify policy and procedure needs and to provide updates on various compliance efforts as needed. Advises UPD leadership on various requirements and necessary improvements to ensure institutional compliance such as crime classification, daily crime log, emergency notifications, timely warnings, security awareness and crime prevention programs, emergency response and evacuation procedure testing and MOU’s with external law enforcement agencies that provide services to locations outside of UPD’s jurisdiction. Collaborates with UPD leadership to advise external law enforcement agencies on the university’s campus safety compliance and reporting requirements, including reportable crime types, locations, report requests, etc. Collaborates with administrators at other colleges and universities to determine the reportability and countability of crimes that occur in locations where the federal reporting obligation applies to both institutions. Maintains the website and email account for the university compliance programs. Campus Security Authority Identification, Notification and Training Develop, administer and promote compliance education and awareness programs, presentations and information for Clery and related trainings for the campus; identify training opportunities to meet the community needs for Clery. Manage all activity related the Campus Security Authorities (CSAs); develop procedures to notify, identify and train institutional "Campus Security Authorities" and key institutional stakeholders on Clery compliance requirements. Develop, deliver and facilitate trainings for the CSAs using various training platforms in-person/ or virtual; serve as training administrator for online training databases. Develop, deliver, and document training and educational programs for the university community related to compliance with the Clery Act (e.g. campus safety procedures, safety awareness). Position may occasionally require attendance at off site locations. Administrative Support Provide administrative and compliance support to the Office of the Vice President for Administrative Affairs and to the Director of Internal Audit. QUALIFICATIONS : Bachelor's degree in higher education, organizational leadership, or related discipline Experience in a larger, complex and diverse public higher education institution Demonstrated experience with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions. Demonstrated ability and consultative skills to work effectively with diverse constituent groups, both internal and external while handling potentially sensitive situations. Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to provide training and gain consensus. Knowledge of the planning, development, and design of organizational structures suitable to the provision of compliance and reporting. Demonstrated ability to engage in strategic planning to ensure the most effective and efficient delivery of information. Ability to learn university policies and procedures, and state & federal laws, and Chancellor’s Office Executive Orders; coupled with a sufficiently deep understanding of how such policies and procedures interact to inform decisions regarding policy interpretations and implementations. Ability to work effectively with faculty, technical and non-technical management and professional support staff. Ability to develop an environment that promotes partnership and transparency with other organizations. Demonstrated ability to problem solve, generate possible options and identify appropriate solutions; and ability to listen to differing viewpoints, see multiple perspectives of a conflict and provide effective conflict resolution skills. Ability to work in an environment with a wide range of people representing various interests and perspectives. PREFERRED EXPERIENCE: Master's degree The University Cal Poly Pomona (CPP) is the #1 university for diversity and economic mobility. Our commitment to mentorship and a culture of care supports students from all backgrounds as they learn in applied hands-on situations, solve real-world problems, and forge their own unique paths to success. And while you’re helping them achieve their dreams, we’re here to help you achieve yours. With benefits ranging from CalPERS retirement to a tuition fee waiver program, we have what you need to develop professionally and retire comfortably. Enjoy the beauty of our campus and be a part of a mission-driven community of educators, innovators and leaders. To learn more about the university, please visit www.cpp.edu, and for more about life at Cal Poly Pomona, please see YourLife@CPP . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml . Outside Employment Disclosure Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/outside-employment-disclosure.shtml . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices . Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Jan 25 2024 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) Humboldt
1 Harpst Street, Arcata, CA 95521, USA
Academic Lead Custodian Facilities Management - Custodial Services Job #535532 Close Date: Tuesday, May 7, 2024 At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #535532) Academic Lead Custodian, Salary Range: $3,514 - $5,773 monthly. Hiring Range: $3,514 - $3,690 monthly. Appointments are typically made at the beginning of the salary range. Salary is commensurate with qualifications and experience. This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period in the Facilities Management Custodial Services Department. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits . Position Summary: Under general supervision of the Custodial Services Manager with direction provided by the Custodial Services Supervisor where appropriate, Lead Custodians provide lead work direction for one or more custodians and also perform a wide range of daily, weekly, monthly, semi-annual and annual general care, custodial cleaning and support for assigned campus buildings, facilities, structures and adjacent areas and/or portions thereof, which may include but are not limited to: residence halls, campus offices, classrooms, science laboratories, art rooms, auditoriums, gymnasiums, locker rooms, health and child care centers, patios, entryways and walkways, and workshops. Key Responsibilities: Provide Lead Work Direction for Custodial Staff - 30% Assigns, reviews, and inspects the work of assigned custodial staff. Shares observations with custodial staff and reports such to the Custodial Supervisor and/or Custodial & Logistics Manager for further review. Trains and instructs others in the performance of their duties including appropriate custodial practices and techniques and the safe use of equipment and materials. Provides input for employee evaluations. Coordinates custodial support for campus events. Conducts regular inspections in assigned area as directed by the Appropriate Administrator, including completion of associated inspection forms and/or online documentation. Provide Custodial Services Support and Administration - 30% Ensures implementation of custodial services per the adopted building custodial plan. Provides input for revision of said plans as well as for revision of custodial manuals and procedures. Completes inventory forms, maintenance work requests and other forms required per operating practices and procedures. Assists in ensuring custodial staff time records are filed appropriately in the Facilities Management work management system and University time and absence reporting system. Identifies and reports equipment, supply, and repair needs. Identifies and orders the necessary supplies and materials. Provide General Care, Custodial Cleaning & Support to Assigned Areas/Buildings - 25% Cleans and maintains assigned areas including such activities as dusting and cleaning all surfaces; removing trash and recyclables; cleaning and disinfecting restrooms and replenishing supplies; cleaning glass doors, windows, and blinds; cleaning off graffiti; cleaning furniture and upholstery; cleaning light fixtures and exposed ducts/conduits and other building fixtures; polishing woodwork and metal surfaces; cleaning stairwells, walkways, and elevators; and performing general housekeeping. Clean and maintain campus floors, including sweeping, dry and/or wet mopping, stripping, sealing, waxing, and polishing; vacuuming; spot and full cleaning of carpets; and use and care for powered floor cleaning equipment. Provide custodial support, including activities such as responding to custodial/cleaning emergencies; gathering and delivering trash and recyclables to areas of central aggregation; replacing lamps in light fixtures; safeguarding assigned areas from unauthorized use and access by locking and unlocking doors and windows; arranging and setting up furniture, equipment, and related items; and making minor repairs and adjustments to equipment and furniture, such as oiling doors, tightening screws and replacing foots on chairs and tables. Provide general campus support by reporting facility repair needs identified during custodial rounds; checking fire extinguishers to ensure they are full; serving as a special event custodian; and participating in campus event set-up and clean-up, including moving bleachers. Identify and organize necessary work materials and equipment. Report maintenance issues for completion by other Department personnel Assist with building security by locking doors, windows, setting alarms, notifying campus police of suspicious activity and reporting vandalism. To include opening/locking doors based on building schedules or as requested by supervisor. Participate in University-required Trainings/Meetings, Mobilize/Demobilization & Record-keeping/Timekeeping Tasks - 10% Participates in mandated University trainings, meetings, and other events during normal work hours and as requested. Tracks and reports time and materials for assigned work. Maintain records and retrieve data related to work performed using manual and/or computerized record-keeping systems. Utilizes University time management/absence reporting system as directed by supervisor. May perform duties associated with emergency response functions in the event of an emergency (i.e., earthquake, fire, flood, etc.,) Other Duties as Assigned - 5% Knowledge, Skills, and Abilities Associated with this Position Include: Working knowledge of the methods, chemicals, and equipment used in custodial work and of the safety and sanitation practices and measures; Effective lead/supervisory practices and techniques. Ability to provide lead work direction, including training others in proper work methods and safety and providing feedback on work performance; Read and write English at a level appropriate to the duties of the position; Use computers to track work orders and order supplies and materials; Establish, promote and maintain cooperative work relationships with others; Analyze situations and take appropriate action. Ability to establish and maintain working relationships with a diverse group of staff, students, and faculty from diverse backgrounds. Minimum Qualifications: Equivalent to one to two years of related custodial experience and providing on-the-job training and leadership to others. Possession of a valid driver’s license is required, and possession of an appropriate driving record which is interpreted according to UCAM 6562 which requires certification that incumbent has not been issued more than three moving violations or been responsible for more than three accidents (or any combination of more than three thereof) during the past 12 months. Preferred Qualifications: Equivalent of three or more years of experience providing oversight and supervision of staff in a custodial services environment. Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials is 11:55 p.m. on Tuesday, May 7, 2024. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. Cal Poly Humboldt sits on the traditional homelands of the Wiyot people in what is currently called Arcata, CA. The Wiyot people call the area Goudi’ni (over in the woods). Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 2015 Publication Date: April 22, 2024 Advertised: Apr 22 2024 Pacific Daylight Time Applications close: May 07 2024 Pacific Daylight Time Closing Date/Time:
Apr 23, 2024
Academic Lead Custodian Facilities Management - Custodial Services Job #535532 Close Date: Tuesday, May 7, 2024 At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #535532) Academic Lead Custodian, Salary Range: $3,514 - $5,773 monthly. Hiring Range: $3,514 - $3,690 monthly. Appointments are typically made at the beginning of the salary range. Salary is commensurate with qualifications and experience. This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period in the Facilities Management Custodial Services Department. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits . Position Summary: Under general supervision of the Custodial Services Manager with direction provided by the Custodial Services Supervisor where appropriate, Lead Custodians provide lead work direction for one or more custodians and also perform a wide range of daily, weekly, monthly, semi-annual and annual general care, custodial cleaning and support for assigned campus buildings, facilities, structures and adjacent areas and/or portions thereof, which may include but are not limited to: residence halls, campus offices, classrooms, science laboratories, art rooms, auditoriums, gymnasiums, locker rooms, health and child care centers, patios, entryways and walkways, and workshops. Key Responsibilities: Provide Lead Work Direction for Custodial Staff - 30% Assigns, reviews, and inspects the work of assigned custodial staff. Shares observations with custodial staff and reports such to the Custodial Supervisor and/or Custodial & Logistics Manager for further review. Trains and instructs others in the performance of their duties including appropriate custodial practices and techniques and the safe use of equipment and materials. Provides input for employee evaluations. Coordinates custodial support for campus events. Conducts regular inspections in assigned area as directed by the Appropriate Administrator, including completion of associated inspection forms and/or online documentation. Provide Custodial Services Support and Administration - 30% Ensures implementation of custodial services per the adopted building custodial plan. Provides input for revision of said plans as well as for revision of custodial manuals and procedures. Completes inventory forms, maintenance work requests and other forms required per operating practices and procedures. Assists in ensuring custodial staff time records are filed appropriately in the Facilities Management work management system and University time and absence reporting system. Identifies and reports equipment, supply, and repair needs. Identifies and orders the necessary supplies and materials. Provide General Care, Custodial Cleaning & Support to Assigned Areas/Buildings - 25% Cleans and maintains assigned areas including such activities as dusting and cleaning all surfaces; removing trash and recyclables; cleaning and disinfecting restrooms and replenishing supplies; cleaning glass doors, windows, and blinds; cleaning off graffiti; cleaning furniture and upholstery; cleaning light fixtures and exposed ducts/conduits and other building fixtures; polishing woodwork and metal surfaces; cleaning stairwells, walkways, and elevators; and performing general housekeeping. Clean and maintain campus floors, including sweeping, dry and/or wet mopping, stripping, sealing, waxing, and polishing; vacuuming; spot and full cleaning of carpets; and use and care for powered floor cleaning equipment. Provide custodial support, including activities such as responding to custodial/cleaning emergencies; gathering and delivering trash and recyclables to areas of central aggregation; replacing lamps in light fixtures; safeguarding assigned areas from unauthorized use and access by locking and unlocking doors and windows; arranging and setting up furniture, equipment, and related items; and making minor repairs and adjustments to equipment and furniture, such as oiling doors, tightening screws and replacing foots on chairs and tables. Provide general campus support by reporting facility repair needs identified during custodial rounds; checking fire extinguishers to ensure they are full; serving as a special event custodian; and participating in campus event set-up and clean-up, including moving bleachers. Identify and organize necessary work materials and equipment. Report maintenance issues for completion by other Department personnel Assist with building security by locking doors, windows, setting alarms, notifying campus police of suspicious activity and reporting vandalism. To include opening/locking doors based on building schedules or as requested by supervisor. Participate in University-required Trainings/Meetings, Mobilize/Demobilization & Record-keeping/Timekeeping Tasks - 10% Participates in mandated University trainings, meetings, and other events during normal work hours and as requested. Tracks and reports time and materials for assigned work. Maintain records and retrieve data related to work performed using manual and/or computerized record-keeping systems. Utilizes University time management/absence reporting system as directed by supervisor. May perform duties associated with emergency response functions in the event of an emergency (i.e., earthquake, fire, flood, etc.,) Other Duties as Assigned - 5% Knowledge, Skills, and Abilities Associated with this Position Include: Working knowledge of the methods, chemicals, and equipment used in custodial work and of the safety and sanitation practices and measures; Effective lead/supervisory practices and techniques. Ability to provide lead work direction, including training others in proper work methods and safety and providing feedback on work performance; Read and write English at a level appropriate to the duties of the position; Use computers to track work orders and order supplies and materials; Establish, promote and maintain cooperative work relationships with others; Analyze situations and take appropriate action. Ability to establish and maintain working relationships with a diverse group of staff, students, and faculty from diverse backgrounds. Minimum Qualifications: Equivalent to one to two years of related custodial experience and providing on-the-job training and leadership to others. Possession of a valid driver’s license is required, and possession of an appropriate driving record which is interpreted according to UCAM 6562 which requires certification that incumbent has not been issued more than three moving violations or been responsible for more than three accidents (or any combination of more than three thereof) during the past 12 months. Preferred Qualifications: Equivalent of three or more years of experience providing oversight and supervision of staff in a custodial services environment. Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials is 11:55 p.m. on Tuesday, May 7, 2024. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. Cal Poly Humboldt sits on the traditional homelands of the Wiyot people in what is currently called Arcata, CA. The Wiyot people call the area Goudi’ni (over in the woods). Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 2015 Publication Date: April 22, 2024 Advertised: Apr 22 2024 Pacific Daylight Time Applications close: May 07 2024 Pacific Daylight Time Closing Date/Time:
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Customer Service Coordinator Classification Title: Administrative Support Coordinator II Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, March 13, 2024 at 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under general direction of the Manager of Customer Service, with lead direction from the Business Services Analyst, the Customer Service Coordinator (CSC) works in the Customer Service Center as part of a team that is the face of Facilities Management to the campus. The CSC works independently, to handle multiple customer service priorities and projects while independently applying a variety of policies and procedures. The CSC makes independent decisions on day-today operations and interacts at the highest levels within and outside the university, often in sensitive interpersonal situations, using discretion and judgement. The CSC has full accountability for evaluating Customer Service Center requests to determine the appropriate course of action; reviewing craft timesheets and completed work orders for accuracy and completeness, preparing department chargeback work orders for billing, and assisting with billing reports. The CSC will independently oversee the distribution and receipt of keys and electronic access devices to members of the campus community; assist in maintaining the integrity of the University electronic access system for entrances and exits to buildings and grounds while providing lead guidance to an ASC I in the same duties. In addition to Customer Service duties, the CSC will also provide a variety of administrative support coordination to the Department of Facilities Management as a whole, both as primary and as back up. They will oversee specialized projects from the planning, initiating, executing, and coordinating as well as implementing and evaluating results. Tasks include but are not limited to: correspondence and tracking of elevator permits; entering AiM external charges; updating project tracking spreadsheets, analyzing signage requests and coordinating and communicating with various external departments for final review and approval submitted to the Minor Design Change (MDCC) committee; create requisitions, manage and revise purchase orders, evaluate invoices for completion, route for signatures and submit for payment; process travel claims; plan and coordinate large events; setup meetings, manage calendars of other staff and coordinate other minor administrative tasks as needed. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : $3,865 per month to $4,384 per month; commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range : $3,865 - $6,336 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00a.m. - 5:00p.m. May be eligible for a partial telework schedule, upon management approval, following a training period. Department Information Facilities Management is the steward for the University buildings, physical infrastructure, grounds, and landscape. We perform maintenance and renovation of facilities; plan and manage new construction; support University initiatives though our commitment to building a welcoming campus which covers over 50 buildings on 616 acres; and by creating a dynamic physical environment for students, faculty, staff, and the community. Facilities Management is divided into six departments: Planning, Design and Construction Administrative Services Grounds and Custodian Operations Facility and Central Plant Operations Space Management Sac State Sustainability https://www.csus.edu/administration-business-affairs/facilities-management/ Minimum Qualifications Entry to this classification requires a fully functional knowledge of and skills in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Experience Experience providing clerical and administrative support functions in an office environment. Experience using and operating standard office equipment such as computer, copier, fax and scanner. Experience providing customer service using tact and diplomacy to various constituents. Knowledge, Skills, Abilities Expertise in using office software packages, technology, and systems (e.g. Microsoft Outlook, Word, Excel, Access and PowerPoint). Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations Knowledge of record-keeping, office electronic filing systems and procedures. Exceptional communication skills, both verbally and in writing. Ability to be self-motivated and work independently as well as part of a team. Outstanding organizational and time management skills. Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist. Effective problem-solving skills with the ability to develop practical and thorough solutions. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to successfully complete a background check. Preferred Qualifications Experience in a facilities or equivalent environment. Experience using an enterprise resource planning system such as PeopleSoft. Experience working at an institution of higher education, such as the California State University system. Experience using a database system, preferably a maintenance management system. Knowledge of procurement, hospitality and travel processes. Knowledge of website update tools. Documents Needed to Apply Resume and cover letter. Failure to upload these documents to the online application may result in disqualification. Three professional references are required as part of the online application. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Feb 28 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title: Customer Service Coordinator Classification Title: Administrative Support Coordinator II Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, March 13, 2024 at 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under general direction of the Manager of Customer Service, with lead direction from the Business Services Analyst, the Customer Service Coordinator (CSC) works in the Customer Service Center as part of a team that is the face of Facilities Management to the campus. The CSC works independently, to handle multiple customer service priorities and projects while independently applying a variety of policies and procedures. The CSC makes independent decisions on day-today operations and interacts at the highest levels within and outside the university, often in sensitive interpersonal situations, using discretion and judgement. The CSC has full accountability for evaluating Customer Service Center requests to determine the appropriate course of action; reviewing craft timesheets and completed work orders for accuracy and completeness, preparing department chargeback work orders for billing, and assisting with billing reports. The CSC will independently oversee the distribution and receipt of keys and electronic access devices to members of the campus community; assist in maintaining the integrity of the University electronic access system for entrances and exits to buildings and grounds while providing lead guidance to an ASC I in the same duties. In addition to Customer Service duties, the CSC will also provide a variety of administrative support coordination to the Department of Facilities Management as a whole, both as primary and as back up. They will oversee specialized projects from the planning, initiating, executing, and coordinating as well as implementing and evaluating results. Tasks include but are not limited to: correspondence and tracking of elevator permits; entering AiM external charges; updating project tracking spreadsheets, analyzing signage requests and coordinating and communicating with various external departments for final review and approval submitted to the Minor Design Change (MDCC) committee; create requisitions, manage and revise purchase orders, evaluate invoices for completion, route for signatures and submit for payment; process travel claims; plan and coordinate large events; setup meetings, manage calendars of other staff and coordinate other minor administrative tasks as needed. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : $3,865 per month to $4,384 per month; commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range : $3,865 - $6,336 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00a.m. - 5:00p.m. May be eligible for a partial telework schedule, upon management approval, following a training period. Department Information Facilities Management is the steward for the University buildings, physical infrastructure, grounds, and landscape. We perform maintenance and renovation of facilities; plan and manage new construction; support University initiatives though our commitment to building a welcoming campus which covers over 50 buildings on 616 acres; and by creating a dynamic physical environment for students, faculty, staff, and the community. Facilities Management is divided into six departments: Planning, Design and Construction Administrative Services Grounds and Custodian Operations Facility and Central Plant Operations Space Management Sac State Sustainability https://www.csus.edu/administration-business-affairs/facilities-management/ Minimum Qualifications Entry to this classification requires a fully functional knowledge of and skills in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Experience Experience providing clerical and administrative support functions in an office environment. Experience using and operating standard office equipment such as computer, copier, fax and scanner. Experience providing customer service using tact and diplomacy to various constituents. Knowledge, Skills, Abilities Expertise in using office software packages, technology, and systems (e.g. Microsoft Outlook, Word, Excel, Access and PowerPoint). Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations Knowledge of record-keeping, office electronic filing systems and procedures. Exceptional communication skills, both verbally and in writing. Ability to be self-motivated and work independently as well as part of a team. Outstanding organizational and time management skills. Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist. Effective problem-solving skills with the ability to develop practical and thorough solutions. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to successfully complete a background check. Preferred Qualifications Experience in a facilities or equivalent environment. Experience using an enterprise resource planning system such as PeopleSoft. Experience working at an institution of higher education, such as the California State University system. Experience using a database system, preferably a maintenance management system. Knowledge of procurement, hospitality and travel processes. Knowledge of website update tools. Documents Needed to Apply Resume and cover letter. Failure to upload these documents to the online application may result in disqualification. Three professional references are required as part of the online application. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Feb 28 2024 Pacific Standard Time Applications close: Closing Date/Time: