Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Licenses and Certifications Required: None. Notes to Applicants POSITION OVERVIEW : The primary purpose of the Customer Service Representative - Temp position is to respond to customer questions and complaints, provide information, and resolve problems for all airport customers and the public at Austin-Bergstrom International Airport ( AUS ). This position is also responsible for providing crowd management and assistance with customer experience and engagement services. The Customer Service Representative - Temp position is located in the airport terminal. The areas are within the non-secured & secured areas of the concourse and in baggage claim. The areas consist of the Visitor Information Centers, podiums, customs and roaming throughout the airport terminal. The duties consist of greeting customers, directing customers to correct ticket counter,gate, baggage carousel; respond to processing/access questions, provide directions/information on accessing airport services and amenities, provide crowd management and assistance with customer experience and engagement services and document customer general inquiry, provide guidance and assist with volunteers, assist with special projects, events and request as needed. ASSESSMENT A skills assessment will be required for this position. TRAVEL If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. APPLICATION INFORMATION A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application. VETERAN Veteran candidates will be required to provide a copy of their DD214 at the time of interview. ESSENTIAL PERSONNEL This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled. CRIMINAL HISTORY RECORDS CHECK The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment. GOOD STANDING - DEPARTMENT / DIVISION EMPLOYEES Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified. LANGUAGE Must have the ability to read, write, and fluently speak in English. SHIFT INCENTIVE Shift work includes shift differential incentive for evening and night shifts and weekends. ON- CALL / CALL BACK RESPONSIBILITIES Position may require on-call or call back responsibilities. WORK HOURS Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work. DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . Pay Range $23.04 - $26.50 Hours Thursday-Monday 5:00 am-9:00 am Thursday-Monday 3:00 pm-7:00 pm Hours may change depending on departmental needs. Work hours may include after hours, holidays, and weekend work. Job Close Date 05/01/2024 Type of Posting External Department Aviation Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Clerical Location Austin - Bergstrom International Airport Preferred Qualifications Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities - Supervisor and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Do you meet these requirements? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired. I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment Optional & Required Documents Required Documents Optional Documents
Mar 19, 2024
Part Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Licenses and Certifications Required: None. Notes to Applicants POSITION OVERVIEW : The primary purpose of the Customer Service Representative - Temp position is to respond to customer questions and complaints, provide information, and resolve problems for all airport customers and the public at Austin-Bergstrom International Airport ( AUS ). This position is also responsible for providing crowd management and assistance with customer experience and engagement services. The Customer Service Representative - Temp position is located in the airport terminal. The areas are within the non-secured & secured areas of the concourse and in baggage claim. The areas consist of the Visitor Information Centers, podiums, customs and roaming throughout the airport terminal. The duties consist of greeting customers, directing customers to correct ticket counter,gate, baggage carousel; respond to processing/access questions, provide directions/information on accessing airport services and amenities, provide crowd management and assistance with customer experience and engagement services and document customer general inquiry, provide guidance and assist with volunteers, assist with special projects, events and request as needed. ASSESSMENT A skills assessment will be required for this position. TRAVEL If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. APPLICATION INFORMATION A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application. VETERAN Veteran candidates will be required to provide a copy of their DD214 at the time of interview. ESSENTIAL PERSONNEL This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled. CRIMINAL HISTORY RECORDS CHECK The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment. GOOD STANDING - DEPARTMENT / DIVISION EMPLOYEES Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified. LANGUAGE Must have the ability to read, write, and fluently speak in English. SHIFT INCENTIVE Shift work includes shift differential incentive for evening and night shifts and weekends. ON- CALL / CALL BACK RESPONSIBILITIES Position may require on-call or call back responsibilities. WORK HOURS Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work. DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . Pay Range $23.04 - $26.50 Hours Thursday-Monday 5:00 am-9:00 am Thursday-Monday 3:00 pm-7:00 pm Hours may change depending on departmental needs. Work hours may include after hours, holidays, and weekend work. Job Close Date 05/01/2024 Type of Posting External Department Aviation Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Clerical Location Austin - Bergstrom International Airport Preferred Qualifications Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities - Supervisor and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Do you meet these requirements? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired. I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment Optional & Required Documents Required Documents Optional Documents
TEXAS PARKS AND WILDLIFE
Bastrop, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Stephanie Kwiatkowski, (512) 332-1281 PHYSICAL WORK ADDRESS: Bastrop State Park, 100 Park Road 1A, Bastrop, Texas 78602 GENERAL DESCRIPTION : Under the supervision of the Pool Manager, this position performs entry-level customer service work at the Bastrop State Park pool and is responsible for general clerical duties, customer service, and revenue collection. Provides information to the public. Accounts for daily revenue and ancillary product sales. Prepares reports, processes correspondence and performs general cleaning of Pool Facilities. Operates credit card machine and computer. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE : Temporary position contingent upon funding with fluctuating full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : No experience required. Licensure : If driving is required, applicant must possess a valid State driver's license. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing interaction with staff at all levels of the department and other State agencies and organizations; Skill in managing several projects simultaneously; Skill in making independent, sound and timely decisions; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work with diverse constituencies and populations; Ability to respond to public inquiries in a timely manner; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Must be at least 16 years of age; Position contingent upon funding. Required to work 20-40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Required to adjust to changing schedules; Required to perform work outdoors, occasionally in adverse weather conditions; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Must conform to agency work rules, safety program, and dress and grooming standards; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Nonsmoking work environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 28, 2024, 11:59:00 PM
Mar 08, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Stephanie Kwiatkowski, (512) 332-1281 PHYSICAL WORK ADDRESS: Bastrop State Park, 100 Park Road 1A, Bastrop, Texas 78602 GENERAL DESCRIPTION : Under the supervision of the Pool Manager, this position performs entry-level customer service work at the Bastrop State Park pool and is responsible for general clerical duties, customer service, and revenue collection. Provides information to the public. Accounts for daily revenue and ancillary product sales. Prepares reports, processes correspondence and performs general cleaning of Pool Facilities. Operates credit card machine and computer. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE : Temporary position contingent upon funding with fluctuating full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : No experience required. Licensure : If driving is required, applicant must possess a valid State driver's license. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing interaction with staff at all levels of the department and other State agencies and organizations; Skill in managing several projects simultaneously; Skill in making independent, sound and timely decisions; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work with diverse constituencies and populations; Ability to respond to public inquiries in a timely manner; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Must be at least 16 years of age; Position contingent upon funding. Required to work 20-40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Required to adjust to changing schedules; Required to perform work outdoors, occasionally in adverse weather conditions; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Must conform to agency work rules, safety program, and dress and grooming standards; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Nonsmoking work environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 28, 2024, 11:59:00 PM
TEXAS PARKS AND WILDLIFE
Austin, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Tina Trejo, (512) 243-1643 PHYSICAL WORK ADDRESS: McKinney Falls State Park, 5808 McKinney Falls Parkway, Austin, TX, 78744 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position performs entry-level customer service work and is responsible for the daily office operations of McKinney Falls State Park. Conducts daily business operations in accordance with the Fiscal Control Policy. Performs visitor services to include computerized reservation and registration, issuing permits and licenses, collecting and accounting for revenue, completing appropriate documentation of revenue logs and answering telephones. Provides information to park visitors and the general public. Prepares reports, correspondence and processes incoming and outgoing mail. Assists the Office Manager with the maintenance of an accurate inventory of concession items for retail sales and adequate supply of consumable office supplies, brochures, forms, information packets and other items for office use or public distribution. Operates and assists in the maintenance of computer and network systems. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year of experience in areas such as general clerical, cash handling, or customer service. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : Experience in customer service, clerical or administrative support work. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making sound judgment decisions based upon data available and in short time frames; Ability to accurately handle cash and account for revenue collected; Ability to utilize an automated camper registration; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to work under stressful conditions; Ability to communicate and interact effectively with members of the public; Ability to respond to public inquires in a timely manner; Ability to perform manual labor including, lifting supplies and materials up to 25 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation park with overnight camping; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Hours may be reduced or extended as needed through primary peak season from March to September; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 9, 2024, 11:59:00 PM
Mar 27, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Tina Trejo, (512) 243-1643 PHYSICAL WORK ADDRESS: McKinney Falls State Park, 5808 McKinney Falls Parkway, Austin, TX, 78744 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position performs entry-level customer service work and is responsible for the daily office operations of McKinney Falls State Park. Conducts daily business operations in accordance with the Fiscal Control Policy. Performs visitor services to include computerized reservation and registration, issuing permits and licenses, collecting and accounting for revenue, completing appropriate documentation of revenue logs and answering telephones. Provides information to park visitors and the general public. Prepares reports, correspondence and processes incoming and outgoing mail. Assists the Office Manager with the maintenance of an accurate inventory of concession items for retail sales and adequate supply of consumable office supplies, brochures, forms, information packets and other items for office use or public distribution. Operates and assists in the maintenance of computer and network systems. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year of experience in areas such as general clerical, cash handling, or customer service. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : Experience in customer service, clerical or administrative support work. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making sound judgment decisions based upon data available and in short time frames; Ability to accurately handle cash and account for revenue collected; Ability to utilize an automated camper registration; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to work under stressful conditions; Ability to communicate and interact effectively with members of the public; Ability to respond to public inquires in a timely manner; Ability to perform manual labor including, lifting supplies and materials up to 25 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation park with overnight camping; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Hours may be reduced or extended as needed through primary peak season from March to September; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 9, 2024, 11:59:00 PM
TEXAS PARKS AND WILDLIFE
Corpus Christi, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the TPWD Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Michele Remmers, (361) 749-5246 PHYSICAL WORK ADDRESS: TPWD Mustang Island State Park, 9394 State Highway 361 Corpus Christi, TX 78418 GENERAL DESCRIPTION: Under the direction of the Office Manager/Team Leader, this position is responsible for entry-level to routine customer service work including general clerical duties and providing customer service and information to the public. Duties include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration, registration of visitors, and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: No experience required. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid State driver's license. NOTE: Retention of position contingent upon obtaining and maintaining required license. PREFERRED QUALIFICATIONS: Experience: Experience in cash handling or customer service; Experience performing clerical or administrative support duties. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office skills; Knowledge of basic math calculations; Knowledge of fiscal control policies, public safety, and revenue reporting concepts; Knowledge of administrative procedures; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in basic report writing for completing various daily and weekly reports; Skill in general routine office cleaning; Sill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment; Ability to accurately handle cash and account for revenue collected; Ability to handle multiple tasks effectively; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to prepare and maintain detailed records, files, and reports; Ability to respond to public inquiries in a timely manner; Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Hours may be reduced or extended as needed through primary peak season from March to September; Required to adjust to changing schedules; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to perform work outdoors, occasionally in adverse weather conditions; Required to perform manual labor, including lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 3, 2024, 11:59:00 PM
Mar 21, 2024
Part Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the TPWD Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Michele Remmers, (361) 749-5246 PHYSICAL WORK ADDRESS: TPWD Mustang Island State Park, 9394 State Highway 361 Corpus Christi, TX 78418 GENERAL DESCRIPTION: Under the direction of the Office Manager/Team Leader, this position is responsible for entry-level to routine customer service work including general clerical duties and providing customer service and information to the public. Duties include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration, registration of visitors, and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: No experience required. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid State driver's license. NOTE: Retention of position contingent upon obtaining and maintaining required license. PREFERRED QUALIFICATIONS: Experience: Experience in cash handling or customer service; Experience performing clerical or administrative support duties. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office skills; Knowledge of basic math calculations; Knowledge of fiscal control policies, public safety, and revenue reporting concepts; Knowledge of administrative procedures; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in basic report writing for completing various daily and weekly reports; Skill in general routine office cleaning; Sill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment; Ability to accurately handle cash and account for revenue collected; Ability to handle multiple tasks effectively; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to prepare and maintain detailed records, files, and reports; Ability to respond to public inquiries in a timely manner; Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Hours may be reduced or extended as needed through primary peak season from March to September; Required to adjust to changing schedules; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to perform work outdoors, occasionally in adverse weather conditions; Required to perform manual labor, including lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 3, 2024, 11:59:00 PM
TEXAS PARKS AND WILDLIFE
Vanderpool, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: David Adcock, (830) 966-3413 PHYSICAL WORK ADDRESS: Lost Maples SNA, 37221 FM 187 Vanderpool, TX 78885 GENERAL DESCRIPTION : Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and is responsible for providing customer service and information to the public in person, on the telephone, and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence; and general cleaning of the Headquarters and restrooms. Operates credit card machine, campsite registration and computer sales machine. Works with computer applications such as Windows, Word and Excel. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE : Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : No experience required. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : One year of clerical experience in accounting, typing, filing, record keeping and data entry; Experience in use of automation equipment or word processing and spreadsheet equipment and software. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Knowledge of basic housekeeping; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work in a fast-paced, stressful environment; Ability to work effectively with other staff members; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation public park with overnight camping; Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays (Hours may be reduced or extended as needed); This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to adjust to changing work schedules; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in all State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 13, 2024, 4:59:00 AM
Mar 15, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: David Adcock, (830) 966-3413 PHYSICAL WORK ADDRESS: Lost Maples SNA, 37221 FM 187 Vanderpool, TX 78885 GENERAL DESCRIPTION : Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and is responsible for providing customer service and information to the public in person, on the telephone, and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence; and general cleaning of the Headquarters and restrooms. Operates credit card machine, campsite registration and computer sales machine. Works with computer applications such as Windows, Word and Excel. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE : Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : No experience required. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : One year of clerical experience in accounting, typing, filing, record keeping and data entry; Experience in use of automation equipment or word processing and spreadsheet equipment and software. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Knowledge of basic housekeeping; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work in a fast-paced, stressful environment; Ability to work effectively with other staff members; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation public park with overnight camping; Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays (Hours may be reduced or extended as needed); This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to adjust to changing work schedules; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in all State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 13, 2024, 4:59:00 AM
TEXAS PARKS AND WILDLIFE
Needville, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Jason Castle, (979) 553-5101 Ext 0 PHYSICAL WORK ADDRESS: Brazos Bend State Park, 21901 FM 762, Needville, TX 77461 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position is responsible for entry-level customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue for Brazos Bend State Park. Provides quality customer service, answers telephones, and provides information and assistance to general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Park Headquarters, Regional office and Austin headquarters. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Assists with monthly inventory count of the Gift-store, pricing, displaying and assist customer with sales. Prepares correspondence regarding park related matters including personnel, purchasing, in-house memos, and outside correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE : Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year experience in general clerical, cash handling or customer service. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : Bilingual in English and one or more critical languages, including Spanish, American Sign Language (ASL), Arabic, Persian Farsi, Hindi, Urdu, Mandarin and Vietnamese. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in handling a high-volume front desk; Skill in making independent, sound and timely decisions; Ability to accurately handle cash and account for revenue collected; Ability to work under stressful conditions; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to train others; Ability to serve as team leader for Seasonal and Volunteer Staff; Ability to work with diverse constituents and populations; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a public park with overnight camping and day use; Required to work 10 - 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to work flexible schedules resulting in work hours being reduced or extended as needed; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity and health insurance rates; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Mar 29, 2024, 11:59:00 PM
Mar 09, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Jason Castle, (979) 553-5101 Ext 0 PHYSICAL WORK ADDRESS: Brazos Bend State Park, 21901 FM 762, Needville, TX 77461 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position is responsible for entry-level customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue for Brazos Bend State Park. Provides quality customer service, answers telephones, and provides information and assistance to general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Park Headquarters, Regional office and Austin headquarters. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Assists with monthly inventory count of the Gift-store, pricing, displaying and assist customer with sales. Prepares correspondence regarding park related matters including personnel, purchasing, in-house memos, and outside correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE : Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year experience in general clerical, cash handling or customer service. Licensure : If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : Bilingual in English and one or more critical languages, including Spanish, American Sign Language (ASL), Arabic, Persian Farsi, Hindi, Urdu, Mandarin and Vietnamese. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in handling a high-volume front desk; Skill in making independent, sound and timely decisions; Ability to accurately handle cash and account for revenue collected; Ability to work under stressful conditions; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to train others; Ability to serve as team leader for Seasonal and Volunteer Staff; Ability to work with diverse constituents and populations; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a public park with overnight camping and day use; Required to work 10 - 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to work flexible schedules resulting in work hours being reduced or extended as needed; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity and health insurance rates; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Mar 29, 2024, 11:59:00 PM
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Licenses and Certifications Required: None. Notes to Applicants This position supports the Residential Utility Contact Center ( UCC ) Team. The UCC is the primary point of contact for the City of Austin’s residential customers for move requests, billing inquiries, payment arrangements, customer disputes for services, fees, and rates. We are also Austin Energy’s contact for outage and emergency response for all citizens. Our Residential group has 14 teams that handle the 1.6 million annual interactions for commodities such as Water, Electric, Drainage, Transportation, and Austin Resource Recovery. This role is responsible for providing daily support to these Residential teams, in addition to supporting our Business Partners across the utility and other City of Austin departments. RELATED WORK EXPERIENCE : This position requires a max of 1-hour commutable distance. This position has the opportunity for remote work. Customer service experience is defined as interactions with internal and external customers/consumers in face-to-face and voice platforms to aid and resolution with products or services. Billing and credit counseling is defined as experience with explaining billing and credit questions to customers as it relates to utility service. Utility service is defined as electric and water utilities. Benefits: Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $25.40 - $30.10 Hours Monday through Friday 12:00 PM - 9:00 PM. Rotational Saturdays 9:00 AM - 1:00 PM required. Job Close Date 03/29/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location AE Headquarters Preferred Qualifications Preferred Experience: Experience with utility residential and commercial processes. Experience handling on demand customer escalations daily, in a leadership capacity. Strong communication/customer service skills, both oral and written. Leadership experience. Time management/multi-tasking skills. Experience researching and analyzing information. CC&B experience including processing To Dos, and correcting service requests. Experience working in an inbound call center and familiarity with Genesys phone, email, and dispositions. Ability to work a 12-9 PM shift with rotational Saturdays. Bilingual in English and Spanish. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Answers complicated customer requests or inquiries concerning services, products, billing, and equipment. Resolves customer issues with one call resolution. Prepares cases for support services and other city departments. Processes corrections to customer accounts. Extracts data from city databases and create reports. Coordinates mailings to customers. Maintains and files all generated service requests. Receives by email, fax, or phone, frontline and escalated inquiries from customers, contractors, and other city departments requiring research, support preparation and reporting. Verifies customer accounts and active services using various databases and software applications. Researches customer account information and history to explain services, charges, and adjustments. Logs customer complaints, creates and updates service requests, and routes to the appropriate department(s) and/or personnel. Responsibilities- Supervision and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic accounting and billing procedures. Knowledge of city practice, policy and procedures. Knowledge of good customer relations practices. Knowledge of credit collection practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from High School or equivalent, plus 4 years of experience in billing, credit counseling, and/or customer service. Do you meet these minimum requirements? Yes No * Do you have experience working in a high-volume customer service environment? If so, please explain in detail. Provide years of experience, specific job titles, and places of employment as listed on your employment application. (Open Ended Question) * Please describe in concise detail your experience handling customer escalations. Be sure to include job title(s), your role, and job duties. (Open Ended Question) * Do you have experience navigating, researching, and/or creating field activities in Austin Energy's Customer Care and Billing or similar system? Yes No * Describe your experience multi-tasking and utilizing organization skills to work effectively in a demanding, fast paced environment, while maintaining accuracy. (Open Ended Question) * This position requires strong verbal and written communications skills. Please describe how you have used these skills in your current or past work experience. (Open Ended Question) * This position requires a 12 pm to 9 pm shift with rotating Saturday coverage. Are you able to work this shift on a permanent basis? Yes No * Are you bilingual in English and Spanish? Yes No * This position is categorized as Essential Personnel which requires reporting to work during emergency and/or bad weather closures. Are you available to work these additional shifts/hours? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. Optional & Required Documents Required Documents Optional Documents
Mar 20, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Licenses and Certifications Required: None. Notes to Applicants This position supports the Residential Utility Contact Center ( UCC ) Team. The UCC is the primary point of contact for the City of Austin’s residential customers for move requests, billing inquiries, payment arrangements, customer disputes for services, fees, and rates. We are also Austin Energy’s contact for outage and emergency response for all citizens. Our Residential group has 14 teams that handle the 1.6 million annual interactions for commodities such as Water, Electric, Drainage, Transportation, and Austin Resource Recovery. This role is responsible for providing daily support to these Residential teams, in addition to supporting our Business Partners across the utility and other City of Austin departments. RELATED WORK EXPERIENCE : This position requires a max of 1-hour commutable distance. This position has the opportunity for remote work. Customer service experience is defined as interactions with internal and external customers/consumers in face-to-face and voice platforms to aid and resolution with products or services. Billing and credit counseling is defined as experience with explaining billing and credit questions to customers as it relates to utility service. Utility service is defined as electric and water utilities. Benefits: Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $25.40 - $30.10 Hours Monday through Friday 12:00 PM - 9:00 PM. Rotational Saturdays 9:00 AM - 1:00 PM required. Job Close Date 03/29/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location AE Headquarters Preferred Qualifications Preferred Experience: Experience with utility residential and commercial processes. Experience handling on demand customer escalations daily, in a leadership capacity. Strong communication/customer service skills, both oral and written. Leadership experience. Time management/multi-tasking skills. Experience researching and analyzing information. CC&B experience including processing To Dos, and correcting service requests. Experience working in an inbound call center and familiarity with Genesys phone, email, and dispositions. Ability to work a 12-9 PM shift with rotational Saturdays. Bilingual in English and Spanish. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Answers complicated customer requests or inquiries concerning services, products, billing, and equipment. Resolves customer issues with one call resolution. Prepares cases for support services and other city departments. Processes corrections to customer accounts. Extracts data from city databases and create reports. Coordinates mailings to customers. Maintains and files all generated service requests. Receives by email, fax, or phone, frontline and escalated inquiries from customers, contractors, and other city departments requiring research, support preparation and reporting. Verifies customer accounts and active services using various databases and software applications. Researches customer account information and history to explain services, charges, and adjustments. Logs customer complaints, creates and updates service requests, and routes to the appropriate department(s) and/or personnel. Responsibilities- Supervision and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic accounting and billing procedures. Knowledge of city practice, policy and procedures. Knowledge of good customer relations practices. Knowledge of credit collection practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from High School or equivalent, plus 4 years of experience in billing, credit counseling, and/or customer service. Do you meet these minimum requirements? Yes No * Do you have experience working in a high-volume customer service environment? If so, please explain in detail. Provide years of experience, specific job titles, and places of employment as listed on your employment application. (Open Ended Question) * Please describe in concise detail your experience handling customer escalations. Be sure to include job title(s), your role, and job duties. (Open Ended Question) * Do you have experience navigating, researching, and/or creating field activities in Austin Energy's Customer Care and Billing or similar system? Yes No * Describe your experience multi-tasking and utilizing organization skills to work effectively in a demanding, fast paced environment, while maintaining accuracy. (Open Ended Question) * This position requires strong verbal and written communications skills. Please describe how you have used these skills in your current or past work experience. (Open Ended Question) * This position requires a 12 pm to 9 pm shift with rotating Saturday coverage. Are you able to work this shift on a permanent basis? Yes No * Are you bilingual in English and Spanish? Yes No * This position is categorized as Essential Personnel which requires reporting to work during emergency and/or bad weather closures. Are you available to work these additional shifts/hours? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. Optional & Required Documents Required Documents Optional Documents
WAKE COUNTY, NC
Raleigh, North Carolina, United States
What You'll Be Doing Wake County Health and Human Services (HHS) is seeking a bilingual call center superstar to join our dedicated team of community supporters! At HHS, we believe that even when times are bad, we’ll be here to help you get back on your feet - and we’ll help you see beyond today, to a better tomorrow. Our Customer Support Center (Call Center) staff help the community everyday by connecting people with the resources they need through strong customer service and a drive to help. The Customer Support Center is an integral part of Human Services that assists clients seeking information about the full range of programs and services offered by the agency as well as supporting clients who seek specific case information related to Medicaid, Food Stamps, and Emergency/Energy Assistance. Individuals in this position must be able to provide complex program and service information directly to clients, as well as manage difficult or emotional situations. Our ideal candidate will have strong experience in a fast-paced call center setting, have fluent language skills in English and Spanish and a desire to go above and beyond established standards to provide excellent customer service. Apply today to join #TeamWake About Our Team Wake County Human Services is the consolidation of programs and services that include social services, public health, behavioral health, job search assistance, child support, housing and transportation. Our mission is, in partnership with the community, will facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Human Services (WCHS) is engaged in a number of Special Initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Human Services implementing new and exciting enhancements to our services and programs. The Wake County Human Services operates a fast paced, high volume Customer Support Center (Call Center) that is responsible for handling more than 500,000 calls each year. The Customer Support Center is an integral part of Human Services that assists clients seeking information about the full range of programs and services offered by the agency as well as supporting clients who seek specific case information related to Medicaid, Food Stamps, and Emergency/Energy Assistance. Our Customer Support Center (Call Center) staff help the community everyday by connecting people with the resources they need through strong customer service and a drive to meet the best standards. The Basics (Required Education and Experience) High school diploma or GED Six months of job-related experience Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Previous call center experience in a high-volume environment Familiarity with Human Services programs and services Experience with Documenting Management Systems Spanish Speaking How Will We Know You're 'The One'? Excellent listening and communication skills Ability to ask probing questions, understand concerns, and overcome objections Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Professional and friendly attitude Openness to other’s views and desire to contribute to building a positive team spirit Ability to maintain an average answer rate of 10+ calls/hour, and to type 30 wpm+ Possessing a high level of proficiency in operating a standard desktop and Windows-based computer system, including but not limited to: Microsoft Word, Excel, the county intranet, NCFAST, OnBase, NCTRACKS, ebtEDGE and computer desktop navigation Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment About This Position Location: Human Services Center Somerset Raleigh, NC 27609 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:30 pm Hiring Range: 19.64 - 22.07 Market Range: 16.65 - 27.48 Posting Closing Date: 7:00 pm on 3/29/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Mar 22, 2024
What You'll Be Doing Wake County Health and Human Services (HHS) is seeking a bilingual call center superstar to join our dedicated team of community supporters! At HHS, we believe that even when times are bad, we’ll be here to help you get back on your feet - and we’ll help you see beyond today, to a better tomorrow. Our Customer Support Center (Call Center) staff help the community everyday by connecting people with the resources they need through strong customer service and a drive to help. The Customer Support Center is an integral part of Human Services that assists clients seeking information about the full range of programs and services offered by the agency as well as supporting clients who seek specific case information related to Medicaid, Food Stamps, and Emergency/Energy Assistance. Individuals in this position must be able to provide complex program and service information directly to clients, as well as manage difficult or emotional situations. Our ideal candidate will have strong experience in a fast-paced call center setting, have fluent language skills in English and Spanish and a desire to go above and beyond established standards to provide excellent customer service. Apply today to join #TeamWake About Our Team Wake County Human Services is the consolidation of programs and services that include social services, public health, behavioral health, job search assistance, child support, housing and transportation. Our mission is, in partnership with the community, will facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Human Services (WCHS) is engaged in a number of Special Initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Human Services implementing new and exciting enhancements to our services and programs. The Wake County Human Services operates a fast paced, high volume Customer Support Center (Call Center) that is responsible for handling more than 500,000 calls each year. The Customer Support Center is an integral part of Human Services that assists clients seeking information about the full range of programs and services offered by the agency as well as supporting clients who seek specific case information related to Medicaid, Food Stamps, and Emergency/Energy Assistance. Our Customer Support Center (Call Center) staff help the community everyday by connecting people with the resources they need through strong customer service and a drive to meet the best standards. The Basics (Required Education and Experience) High school diploma or GED Six months of job-related experience Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Previous call center experience in a high-volume environment Familiarity with Human Services programs and services Experience with Documenting Management Systems Spanish Speaking How Will We Know You're 'The One'? Excellent listening and communication skills Ability to ask probing questions, understand concerns, and overcome objections Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Professional and friendly attitude Openness to other’s views and desire to contribute to building a positive team spirit Ability to maintain an average answer rate of 10+ calls/hour, and to type 30 wpm+ Possessing a high level of proficiency in operating a standard desktop and Windows-based computer system, including but not limited to: Microsoft Word, Excel, the county intranet, NCFAST, OnBase, NCTRACKS, ebtEDGE and computer desktop navigation Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment About This Position Location: Human Services Center Somerset Raleigh, NC 27609 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:30 pm Hiring Range: 19.64 - 22.07 Market Range: 16.65 - 27.48 Posting Closing Date: 7:00 pm on 3/29/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Licenses and Certifications Required: None. Notes to Applicants Position Overview: This is a dynamic role offering an opportunity for high impact with The Austin City Public. The primary role of this position is to provide assistance to the general public regarding inquiries, complaints, and education on Environmental Health permitting policies and procedures. Duties include operating within rotational assignments, processing payments, issuing refunds, and performing general ledger adjustments. Exceptional office skills are necessary for prioritizing tasks, meeting deadlines, and supporting department objectives and special projects. Safeguarding public information and collaborating across departments is essential. Proficiency in specialized software and databases is required to maintain customer information and support internal audits and hearings. APH Information This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan . Departmental Competencies related to the position can be found on Austin Public Health’s website . Immunization Requirement: Due to high-risk areas, Austin Public Health employees must comply with the department’s immunization policy. Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition a résumé is required but will not substitute for a complete COA employment application. When completing the City of Austin employment application, the Work experience listed must include a month, year, and a verifiable Supervisor or Human Resources phone number. Incomplete applications will not be considered. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. All Austin Public Health worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any Austin Public Health worksite - including parking lots, garages, or in any personal vehicle located on the premises. When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health. This position is eligible for the Public Service Loan Forgiveness ( PSF ) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. Salary and Benefits: Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan. If you are selected to interview: This position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate, and/or graduate degrees, will be required. A skills assessment may be required. In-person interview(s) may be required for this process. Electronic Notification to Applications: Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment, and minimize delays and costs. Please ensure that the email address and contact information you provide are current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner. Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days. Pay Range $25.40 - $30.10 Hours The hours of work are Monday - Friday 7:45 a.m. - 4:45 p.m. As a division of APH , we are part of the Emergency Preparedness Response Team which may entail working outside of the normal hours to meet the needs of an Emergency Response. Job Close Date 04/03/2024 Type of Posting Division Only Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Ln Bldg 1 Floor 2 ste 205 Preferred Qualifications Preferred Experience: Preferred English/Spanish Bilingual. Experience delivering and providing equitable service to Limited English-speaking customers. Experience Providing high level solutions to complex issues. Experience communicating clear and concise direction verbally and in writing. Experience resolving External and Internal stakeholder conflict while showing empathy, setting reasonable expectations, and providing equitable customer service. Experience or working knowledge of licensing and permitting. Ability to travel to multiple locations (meetings /trainings). Experience in providing leadership to a staff of peers that may require training and guidance. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Answers complicated customer requests or inquiries concerning services, products, billing, and equipment. Resolves customer issues with one call resolution. Prepares cases for support services and other city departments. Processes corrections to customer accounts. Extracts data from city databases and create reports. Coordinates mailings to customers. Maintains and files all generated service requests. Receives by email, fax, or phone, frontline and escalated inquiries from customers, contractors, and other city departments requiring research, support preparation and reporting. Verifies customer accounts and active services using various databases and software applications. Researches customer account information and history to explain services, charges, and adjustments. Logs customer complaints, creates and updates service requests, and routes to the appropriate department(s) and/or personnel. Responsibilities - Supervision and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic accounting and billing procedures. Knowledge of city practice, policy and procedures. Knowledge of good customer relations practices. Knowledge of credit collection practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * Do you have at least a graduation from High School or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Yes No * Are you a current employee of APH Environmental Health Services? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Please describe your experience with initiatives that include diversity, equity, and inclusion. (Open Ended Question) * Describe your cash handling experience in detail. (Open Ended Question) * Are you bilingual in Spanish and English? Yes No * Please describe your experience in providing leadership to peers or subordinates to ensure customer service needs are met. (Open Ended Question) * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement? Yes No * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No If you answered yes to the previous question, please explain below. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Mar 28, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Licenses and Certifications Required: None. Notes to Applicants Position Overview: This is a dynamic role offering an opportunity for high impact with The Austin City Public. The primary role of this position is to provide assistance to the general public regarding inquiries, complaints, and education on Environmental Health permitting policies and procedures. Duties include operating within rotational assignments, processing payments, issuing refunds, and performing general ledger adjustments. Exceptional office skills are necessary for prioritizing tasks, meeting deadlines, and supporting department objectives and special projects. Safeguarding public information and collaborating across departments is essential. Proficiency in specialized software and databases is required to maintain customer information and support internal audits and hearings. APH Information This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan . Departmental Competencies related to the position can be found on Austin Public Health’s website . Immunization Requirement: Due to high-risk areas, Austin Public Health employees must comply with the department’s immunization policy. Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition a résumé is required but will not substitute for a complete COA employment application. When completing the City of Austin employment application, the Work experience listed must include a month, year, and a verifiable Supervisor or Human Resources phone number. Incomplete applications will not be considered. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. All Austin Public Health worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any Austin Public Health worksite - including parking lots, garages, or in any personal vehicle located on the premises. When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health. This position is eligible for the Public Service Loan Forgiveness ( PSF ) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. Salary and Benefits: Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan. If you are selected to interview: This position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate, and/or graduate degrees, will be required. A skills assessment may be required. In-person interview(s) may be required for this process. Electronic Notification to Applications: Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment, and minimize delays and costs. Please ensure that the email address and contact information you provide are current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner. Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days. Pay Range $25.40 - $30.10 Hours The hours of work are Monday - Friday 7:45 a.m. - 4:45 p.m. As a division of APH , we are part of the Emergency Preparedness Response Team which may entail working outside of the normal hours to meet the needs of an Emergency Response. Job Close Date 04/03/2024 Type of Posting Division Only Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Ln Bldg 1 Floor 2 ste 205 Preferred Qualifications Preferred Experience: Preferred English/Spanish Bilingual. Experience delivering and providing equitable service to Limited English-speaking customers. Experience Providing high level solutions to complex issues. Experience communicating clear and concise direction verbally and in writing. Experience resolving External and Internal stakeholder conflict while showing empathy, setting reasonable expectations, and providing equitable customer service. Experience or working knowledge of licensing and permitting. Ability to travel to multiple locations (meetings /trainings). Experience in providing leadership to a staff of peers that may require training and guidance. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Answers complicated customer requests or inquiries concerning services, products, billing, and equipment. Resolves customer issues with one call resolution. Prepares cases for support services and other city departments. Processes corrections to customer accounts. Extracts data from city databases and create reports. Coordinates mailings to customers. Maintains and files all generated service requests. Receives by email, fax, or phone, frontline and escalated inquiries from customers, contractors, and other city departments requiring research, support preparation and reporting. Verifies customer accounts and active services using various databases and software applications. Researches customer account information and history to explain services, charges, and adjustments. Logs customer complaints, creates and updates service requests, and routes to the appropriate department(s) and/or personnel. Responsibilities - Supervision and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic accounting and billing procedures. Knowledge of city practice, policy and procedures. Knowledge of good customer relations practices. Knowledge of credit collection practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * Do you have at least a graduation from High School or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Yes No * Are you a current employee of APH Environmental Health Services? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Please describe your experience with initiatives that include diversity, equity, and inclusion. (Open Ended Question) * Describe your cash handling experience in detail. (Open Ended Question) * Are you bilingual in Spanish and English? Yes No * Please describe your experience in providing leadership to peers or subordinates to ensure customer service needs are met. (Open Ended Question) * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement? Yes No * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No If you answered yes to the previous question, please explain below. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Minimum Qualifications Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None Notes to Applicants Who Are We? Austin Animal Center‘s mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What’s the Job? As a Customer Care Rep you must have the ability to communicate effectively and give your undivided attention to citizens when delivering customer services. This position will rotate between conducting conversations with customers that want to adopt an animal (Adoptions) and conversations with customers to assess their needs to connect the customer with there sources that will enable them to keep their pet in the home. Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our policies and procedures. (Intake). This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating, and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. The Customer Care Representative will have the ability to respond to inquiries as quickly as possible while showing compassion and empathy and the ability to handle problems with little or no supervision. The ideal candidate will be a professional, extremely strong verbal communicator, with great listening and organization skills. The individual will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. Able to be a successful team member with strong verbal communication skills who excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. Pay Range $22.40 - $25.48 Hours Hours may vary. This position will work 40 hours per week and require working weekends and evenings. Job Close Date 04/04/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience providing professional and courteous customer service with internal and external customers. Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues. Ability to navigate ambiguity and adapt to a quickly changing environment. Capable of working well under pressure. Bilingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. 2. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. 3. Contribute to the programs and services that support the shelter’s live outcome goal. 4. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. 5. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. 6. Collect payments by accepting cash, making change for cash customers. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Animal Service Customer Care Representative position are: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Describe your experience providing professional and courteous customer service with internal and external customers. (Open Ended Question) * The ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues are essential in this position. Please briefly describe your ability to resolve complex customer complaints. (Open Ended Question) * Please tell us about your ability to navigate ambiguity and adapt to a quickly changing environment. (Open Ended Question) * Please describe your experience working under pressure with tight deadlines in a professional setting. (Open Ended Question) * Are you bilingual with the ability to fluently speak and write in both English and Spanish? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter
Mar 22, 2024
Full Time
Minimum Qualifications Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None Notes to Applicants Who Are We? Austin Animal Center‘s mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What’s the Job? As a Customer Care Rep you must have the ability to communicate effectively and give your undivided attention to citizens when delivering customer services. This position will rotate between conducting conversations with customers that want to adopt an animal (Adoptions) and conversations with customers to assess their needs to connect the customer with there sources that will enable them to keep their pet in the home. Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our policies and procedures. (Intake). This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating, and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. The Customer Care Representative will have the ability to respond to inquiries as quickly as possible while showing compassion and empathy and the ability to handle problems with little or no supervision. The ideal candidate will be a professional, extremely strong verbal communicator, with great listening and organization skills. The individual will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. Able to be a successful team member with strong verbal communication skills who excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. Pay Range $22.40 - $25.48 Hours Hours may vary. This position will work 40 hours per week and require working weekends and evenings. Job Close Date 04/04/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience providing professional and courteous customer service with internal and external customers. Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues. Ability to navigate ambiguity and adapt to a quickly changing environment. Capable of working well under pressure. Bilingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. 2. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. 3. Contribute to the programs and services that support the shelter’s live outcome goal. 4. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. 5. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. 6. Collect payments by accepting cash, making change for cash customers. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Animal Service Customer Care Representative position are: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Describe your experience providing professional and courteous customer service with internal and external customers. (Open Ended Question) * The ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues are essential in this position. Please briefly describe your ability to resolve complex customer complaints. (Open Ended Question) * Please tell us about your ability to navigate ambiguity and adapt to a quickly changing environment. (Open Ended Question) * Please describe your experience working under pressure with tight deadlines in a professional setting. (Open Ended Question) * Are you bilingual with the ability to fluently speak and write in both English and Spanish? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in customer service. Licenses or Certifications: None. Notes to Applicants Who Are We? Austin Animal Center is the municipal shelter for the City of Austin and unincorporated Travis County, providing shelter to thousands of animals annually as well as providing animal protection and pet resource services. We accept stray and owned animals regardless of age, health, species or breed. Our goal is to place all adoptable animals in forever homes through adoption, foster care, or rescue partner groups. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What is the Job? The Customer Care Representative Senior will provide guidance, assistance, and training to Customer Service Representatives. This role is responsible for addressing initial staff and customer questions, concerns, and determining when situations need to be escalated to the supervisor. This role will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines, and fees. Customer communication will occur in person, email, fax, phone, or 311. The ideal candidate will be a strong verbal communicator with great listening and organization skills. They will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions with little to no supervision. They must be a successful team member with exemplary customer service. Must be computer proficient, and possess the ability to learn, adapt quickly, and multi-task in a busy, fast-paced, ever-changing environment. Must have the ability to accurately create, update, and maintain electronic records associated with customers and animals, as well as provide humane handling of animals while adhering to disease management and safety protocols. Regarding Your Application: A complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title, employment dates, and responsibilities/duties performed for all jobs you wish to be considered. A résumé is required and will not substitute for a complete employment application. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $23.04 - $26.50 Hours Workdays will vary; however, this position will work 40 hours per week and be required to work weekends to help support operations when the shelter receives a higher volume of visitors. Job Close Date 04/02/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience leading a team Demonstrated ability to adapt to a quickly changing environment Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues Experience working under pressure Demonstrated ability to remain professional and courteous with internal and external customers Experience leading, developing, implementing, coordinating, and evaluating outcome-based programs and services Experience developing effective relationships with other staff departments to identify and address organization needs Bi-lingual (Spanish) Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees. Communicate with customers in person and receive and respond to customer inquiries via email, fax or phone. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessment, environmental enrichment and promotional events. Accurately process customer and animal transactions, including corrections to customer accounts using various databases and software applications. Contribute to programs and services that support the shelter’s live outcome goal. Provide training and technical assistance to employees. Assign and prioritize daily tasks in order to meet daily customer demands. Monitor assignments to ensure completion. Balance cash drawer by counting cash at beginning and end of work shift. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of supervisory and managerial techniques and principles. Knowledge of federal, state and local laws pertaining to animals. Knowledge of animal services and related programs. Knowledge of good customer relations practices. Skill in using computers and related software applications. Skill in handling multiple tasks and prioritizing Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in information analysis and problem solving. Skill in using computers and related software applications. Skill in observation and classification of animals. Skill in safely handling animals, including those with unknown temperament. Ability to quickly recognize and interpret animal signaling. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to train others. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires Graduation from High School or equivalent, plus two (2) years of experience in customer service. Do you meet these qualifications? Yes No * Please describe your experience in providing leadership to peers or subordinates to ensure customer service needs are met. (Open Ended Question) * Give an example of an average fast-paced day in your current or a more recent job when you had to manage competing demands that required excellent multi-tasking and organizational skills. (Open Ended Question) * Exceptional communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, include steps that you make take to resolve customer complaints. (Open Ended Question) * In concise detail, please describe your experience researching and resolving complex issues for internal and external customers. (Open Ended Question) * Are you bilingual in English/Spanish? Yes No * Are you willing to work varied hours to include evenings, and weekend day(s)? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Mar 20, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in customer service. Licenses or Certifications: None. Notes to Applicants Who Are We? Austin Animal Center is the municipal shelter for the City of Austin and unincorporated Travis County, providing shelter to thousands of animals annually as well as providing animal protection and pet resource services. We accept stray and owned animals regardless of age, health, species or breed. Our goal is to place all adoptable animals in forever homes through adoption, foster care, or rescue partner groups. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What is the Job? The Customer Care Representative Senior will provide guidance, assistance, and training to Customer Service Representatives. This role is responsible for addressing initial staff and customer questions, concerns, and determining when situations need to be escalated to the supervisor. This role will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines, and fees. Customer communication will occur in person, email, fax, phone, or 311. The ideal candidate will be a strong verbal communicator with great listening and organization skills. They will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions with little to no supervision. They must be a successful team member with exemplary customer service. Must be computer proficient, and possess the ability to learn, adapt quickly, and multi-task in a busy, fast-paced, ever-changing environment. Must have the ability to accurately create, update, and maintain electronic records associated with customers and animals, as well as provide humane handling of animals while adhering to disease management and safety protocols. Regarding Your Application: A complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title, employment dates, and responsibilities/duties performed for all jobs you wish to be considered. A résumé is required and will not substitute for a complete employment application. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $23.04 - $26.50 Hours Workdays will vary; however, this position will work 40 hours per week and be required to work weekends to help support operations when the shelter receives a higher volume of visitors. Job Close Date 04/02/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience leading a team Demonstrated ability to adapt to a quickly changing environment Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues Experience working under pressure Demonstrated ability to remain professional and courteous with internal and external customers Experience leading, developing, implementing, coordinating, and evaluating outcome-based programs and services Experience developing effective relationships with other staff departments to identify and address organization needs Bi-lingual (Spanish) Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees. Communicate with customers in person and receive and respond to customer inquiries via email, fax or phone. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessment, environmental enrichment and promotional events. Accurately process customer and animal transactions, including corrections to customer accounts using various databases and software applications. Contribute to programs and services that support the shelter’s live outcome goal. Provide training and technical assistance to employees. Assign and prioritize daily tasks in order to meet daily customer demands. Monitor assignments to ensure completion. Balance cash drawer by counting cash at beginning and end of work shift. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of supervisory and managerial techniques and principles. Knowledge of federal, state and local laws pertaining to animals. Knowledge of animal services and related programs. Knowledge of good customer relations practices. Skill in using computers and related software applications. Skill in handling multiple tasks and prioritizing Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in information analysis and problem solving. Skill in using computers and related software applications. Skill in observation and classification of animals. Skill in safely handling animals, including those with unknown temperament. Ability to quickly recognize and interpret animal signaling. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to train others. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires Graduation from High School or equivalent, plus two (2) years of experience in customer service. Do you meet these qualifications? Yes No * Please describe your experience in providing leadership to peers or subordinates to ensure customer service needs are met. (Open Ended Question) * Give an example of an average fast-paced day in your current or a more recent job when you had to manage competing demands that required excellent multi-tasking and organizational skills. (Open Ended Question) * Exceptional communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, include steps that you make take to resolve customer complaints. (Open Ended Question) * In concise detail, please describe your experience researching and resolving complex issues for internal and external customers. (Open Ended Question) * Are you bilingual in English/Spanish? Yes No * Are you willing to work varied hours to include evenings, and weekend day(s)? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
City of Los Angeles
City Of Los Angeles, California, United States
DUTIES ANNUAL SALARY $58,484 to $103,272 $58,484 to $85,482; $61,700 to $90,201; $70,637 to $109,272 NOTES : Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. DUTIES Police Service Representatives are civilian employees of the Los Angeles Police Department; and are assigned to Communications Division. Police Service Representatives utilize multiple screens, radio frequencies, and a Computer Aided Dispatch (CAD) system to receive and differentiate 911 and non-emergency telephone calls from the public, dispatch police patrol cars to calls for service, critical incidents and emergencies, access law enforcement databases and provide support information to police officers. This initial assignment is designated as a temporary training position; employment in this position will be limited to twelve months, during which time employees must successfully complete a comprehensive training program. Upon successful completion of the training program, employees will receive regular appointments to the class of Police Service Representative and begin a six-month probationary period in the Communications Division. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) A qualifying score on the Police Service Representative Multiple-Choice test. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require the ability to speak or write a language other than English. Only persons who have the necessary language skills may be certified in order of standing on the eligible list to fill such positions. If you have the ability to speak or write a language other than English, indicate this language in the appropriate box on the application. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon . On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE City applications and the Job Preview WILL ONLY BE ACCEPTED ON-LINE during the following filling dates: APPLICATION FILING DATES: February 16, 2024 to March 03, 2024 March 15, 2024 to March 31, 2024 April 12, 2024 to April 30, 2024 This examination may close without prior notice at any time after a sufficient number of applications have been received. For administrative purposes, filing may close periodically and reopen the following day. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the multiple-choice test in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs in the order that applications were received. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period's selection process. SELECTION PROCESS Examination Weights: Multiple-Choice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Qualifying Interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100% The qualifying multiple-choice test is the CritiCall computerized test. The test will include a series of short, separately timed subtests, which measure verbal skill, reasoning, memory, perceptual ability, and multi-tasking. Approximately one-half of these subtests are presented on audio. This test is not a replacement for the hearing test that will be conducted in the medical evaluation for candidates who receive a conditional job offer. A passing score on the qualifying multiple-choice test does not substitute for successful completion of the medical examination. Candidates will be notified later by e-mail of the date, time, and location of the multiple-choice test, which will be administered in a single, half-day session in Los Angeles. Multiple-choice test dates are anticipated to be held for the following admin periods: APPLICATION FILING DATES: MULTIPLE-CHOICE TEST: February 16, 2024 to March 03, 2024 April 13 and April 14, 2024 April 20 and April 21, 2024 March 15, 2024 to, March 31, 2024 May 04 and May 05, 2024 May 11 and May 12, 2024 April 12, 2024 to April 30, 2024 June 01 and June 02, 2024 June 08 and June 09, 2024 All candidates who receive a passing score on the qualifying multiple-choice test will be invited to participate in the interview. The examination score will be based entirely on an evaluation of the candidate's personal and professional qualifications by interview. In the interview, emphasis will be placed on the adequacy of the candidate's experience, training, and personal qualifications as they relate to: judgment and decision-making; attention to detail; stress tolerance; customer service; flexibility; oral communication; listening; and other necessary skills and abilities. Candidates will be notified by e-mail of the date, time, and location of the interviews, which may be held in Los Angeles or on-line. The City of Los Angeles does not accept CritiCall test scores from other agencies in lieu of taking the multiple-choice test. Candidates seeking more information regarding the CritiCall test may navigate the resources provided by going to: https://criticall911.com/dispatcher-testing/applicants/ . Additional job analysis information can be obtained by going to http://per.lacity.org/index.cfm?content=jobanalyses and clicking on Competencies under Police Service Representative. If you receive a conditional job offer, appointment is subject to a MEDICAL EXAMINATION . Candidates must be determined to be medically qualified to perform the essential duties of a Police Service Representative. Candidates must undergo a comprehensive medical examination given by a City physician. In accordance with Civil Service Rule 13.1, part of the medical examination may include a PSYCHOLOGICAL EVALUATION, only on an as-needed basis. The psychological evaluation will evaluate psychological factors related to successful job performance to determine if you are suited for the difficult and stressful occupation of Police Service Representative. NOTES : As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability, and, upon request, will provide reasonable accommodations to ensure equal access to programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.This examination is based on a content validation study, and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.A final average score of 70% on the interview is required to be placed on the eligible list.Candidates may retake this examination only once every 180 days. Based on City policy, you may be required to undergo mandatory DRUG and ALCOHOL screening testing prior to and during employment in this class.Your name may be removed from the eligible list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN ONLYON AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time: 3/31/2024 11:59 PM Pacific
Mar 16, 2024
Full Time
DUTIES ANNUAL SALARY $58,484 to $103,272 $58,484 to $85,482; $61,700 to $90,201; $70,637 to $109,272 NOTES : Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. DUTIES Police Service Representatives are civilian employees of the Los Angeles Police Department; and are assigned to Communications Division. Police Service Representatives utilize multiple screens, radio frequencies, and a Computer Aided Dispatch (CAD) system to receive and differentiate 911 and non-emergency telephone calls from the public, dispatch police patrol cars to calls for service, critical incidents and emergencies, access law enforcement databases and provide support information to police officers. This initial assignment is designated as a temporary training position; employment in this position will be limited to twelve months, during which time employees must successfully complete a comprehensive training program. Upon successful completion of the training program, employees will receive regular appointments to the class of Police Service Representative and begin a six-month probationary period in the Communications Division. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) A qualifying score on the Police Service Representative Multiple-Choice test. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require the ability to speak or write a language other than English. Only persons who have the necessary language skills may be certified in order of standing on the eligible list to fill such positions. If you have the ability to speak or write a language other than English, indicate this language in the appropriate box on the application. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon . On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE City applications and the Job Preview WILL ONLY BE ACCEPTED ON-LINE during the following filling dates: APPLICATION FILING DATES: February 16, 2024 to March 03, 2024 March 15, 2024 to March 31, 2024 April 12, 2024 to April 30, 2024 This examination may close without prior notice at any time after a sufficient number of applications have been received. For administrative purposes, filing may close periodically and reopen the following day. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the multiple-choice test in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs in the order that applications were received. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period's selection process. SELECTION PROCESS Examination Weights: Multiple-Choice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Qualifying Interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100% The qualifying multiple-choice test is the CritiCall computerized test. The test will include a series of short, separately timed subtests, which measure verbal skill, reasoning, memory, perceptual ability, and multi-tasking. Approximately one-half of these subtests are presented on audio. This test is not a replacement for the hearing test that will be conducted in the medical evaluation for candidates who receive a conditional job offer. A passing score on the qualifying multiple-choice test does not substitute for successful completion of the medical examination. Candidates will be notified later by e-mail of the date, time, and location of the multiple-choice test, which will be administered in a single, half-day session in Los Angeles. Multiple-choice test dates are anticipated to be held for the following admin periods: APPLICATION FILING DATES: MULTIPLE-CHOICE TEST: February 16, 2024 to March 03, 2024 April 13 and April 14, 2024 April 20 and April 21, 2024 March 15, 2024 to, March 31, 2024 May 04 and May 05, 2024 May 11 and May 12, 2024 April 12, 2024 to April 30, 2024 June 01 and June 02, 2024 June 08 and June 09, 2024 All candidates who receive a passing score on the qualifying multiple-choice test will be invited to participate in the interview. The examination score will be based entirely on an evaluation of the candidate's personal and professional qualifications by interview. In the interview, emphasis will be placed on the adequacy of the candidate's experience, training, and personal qualifications as they relate to: judgment and decision-making; attention to detail; stress tolerance; customer service; flexibility; oral communication; listening; and other necessary skills and abilities. Candidates will be notified by e-mail of the date, time, and location of the interviews, which may be held in Los Angeles or on-line. The City of Los Angeles does not accept CritiCall test scores from other agencies in lieu of taking the multiple-choice test. Candidates seeking more information regarding the CritiCall test may navigate the resources provided by going to: https://criticall911.com/dispatcher-testing/applicants/ . Additional job analysis information can be obtained by going to http://per.lacity.org/index.cfm?content=jobanalyses and clicking on Competencies under Police Service Representative. If you receive a conditional job offer, appointment is subject to a MEDICAL EXAMINATION . Candidates must be determined to be medically qualified to perform the essential duties of a Police Service Representative. Candidates must undergo a comprehensive medical examination given by a City physician. In accordance with Civil Service Rule 13.1, part of the medical examination may include a PSYCHOLOGICAL EVALUATION, only on an as-needed basis. The psychological evaluation will evaluate psychological factors related to successful job performance to determine if you are suited for the difficult and stressful occupation of Police Service Representative. NOTES : As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability, and, upon request, will provide reasonable accommodations to ensure equal access to programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.This examination is based on a content validation study, and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.A final average score of 70% on the interview is required to be placed on the eligible list.Candidates may retake this examination only once every 180 days. Based on City policy, you may be required to undergo mandatory DRUG and ALCOHOL screening testing prior to and during employment in this class.Your name may be removed from the eligible list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN ONLYON AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time: 3/31/2024 11:59 PM Pacific
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Posted until filled Salary commensurate with experience At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer. General Description and Classification Standards Performs the physical connecting and disconnecting of water supply to customers; reads water meters for service account initiation and termination; installs and removes water meters; and performs related work as required. This is an experienced, skilled or technical level capable of carrying out most assignments typical of the position or specialty with limited guidance or review. This level would be considered a promotional level and attainable by any incumbents in a work group who demonstrate the necessary knowledge, ability, and performance. Could be the only position in this specialty in a work group or could be part of a general or specialized work team. Supervision Received Works under very general supervision. May work independently or with other skilled or semi-skilled workers with responsibility for completion of assigned tasks. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Locates and/or traces service lines and stop boxes as requested by customer, plumber, public utility or other outside agency. Locates, traces, and records location of all other utilities within the affected area of work prior to making repairs to the distribution system. Operates computerized/electronic leak detection and locating equipment to survey and pinpoint leaks in the water distribution system and on a contractual basis for other water utilities, plumbers, etc. Investigates water leaks and low pressure problems to determine source and determines corrective action needed to remedy problem. Inspects various customer owned water facilities for rules and regulations compliance. Advises customer of necessary corrections, ensures repairs are made in a timely fashion, grants variances to regulations and terminates service for failure to comply. Performs various inspection and testing activities to assure new facilities can be accurately located and are leak free. Interprets blueprints, sketches, and written or oral instructions. Requests locations of lines and cables of other utilities. Documents work activities and prepare reports both manually and with a computer. Maintains and performs minor repairs of electronic equipment to ensure their proper function.. Decision Making Follows standardized procedures and written instructions to accomplish assigned tasks. Leadership Provided Provides guidance and training as required to lower level, interns, temporary employees, etc. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Knowledge of the operation of the water distribution system and how various issues may affect customers; knowledge of data available for field use in various distribution record systems; knowledge of requirements of cross connection control, devices used, and their installations; knowledge of water utility rules and regulations for customers, and skill in their application. Proficient analytical/decision making skills; skilled in operating electronic leak detection and locating equipment to accurately locate leaks and underground infrastructure; Skilled in utilizing fault locating equipment to pinpoint failures. Ability to build and maintain good working relationships with staff members and the public; ability to communicate effectively verbally and in writing; ability to operate a motor vehicle. Minimum Qualifications - Education and Experience High school diploma or General Equivalency Diploma (GED). 3 years of work experience in a water distribution system Preferred Education & Experience Completion of Technical or Vocational course of study in Construction, Utility Management or related area and 5 years of work experience in a water distribution system Licensures and Certifications Valid State of Georgia Driver's License required. Water Distribution Operator’s Certification or ability to obtain within 6 months of employment required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with Minimum Qualifications - Education and Experience High school diploma or General Equivalency Diploma (GED). 3 years of work experience in a water distribution system Preferred Education & Experience Completion of Technical or Vocational course of study in Construction, Utility Management or related area and 5 years of work experience in a water distribution system Licensures and Certifications Valid State of Georgia Driver's License required. Water Distribution Operator’s Certification or ability to obtain within 6 months of employment required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with
Mar 08, 2024
Full Time
Posted until filled Salary commensurate with experience At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer. General Description and Classification Standards Performs the physical connecting and disconnecting of water supply to customers; reads water meters for service account initiation and termination; installs and removes water meters; and performs related work as required. This is an experienced, skilled or technical level capable of carrying out most assignments typical of the position or specialty with limited guidance or review. This level would be considered a promotional level and attainable by any incumbents in a work group who demonstrate the necessary knowledge, ability, and performance. Could be the only position in this specialty in a work group or could be part of a general or specialized work team. Supervision Received Works under very general supervision. May work independently or with other skilled or semi-skilled workers with responsibility for completion of assigned tasks. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Locates and/or traces service lines and stop boxes as requested by customer, plumber, public utility or other outside agency. Locates, traces, and records location of all other utilities within the affected area of work prior to making repairs to the distribution system. Operates computerized/electronic leak detection and locating equipment to survey and pinpoint leaks in the water distribution system and on a contractual basis for other water utilities, plumbers, etc. Investigates water leaks and low pressure problems to determine source and determines corrective action needed to remedy problem. Inspects various customer owned water facilities for rules and regulations compliance. Advises customer of necessary corrections, ensures repairs are made in a timely fashion, grants variances to regulations and terminates service for failure to comply. Performs various inspection and testing activities to assure new facilities can be accurately located and are leak free. Interprets blueprints, sketches, and written or oral instructions. Requests locations of lines and cables of other utilities. Documents work activities and prepare reports both manually and with a computer. Maintains and performs minor repairs of electronic equipment to ensure their proper function.. Decision Making Follows standardized procedures and written instructions to accomplish assigned tasks. Leadership Provided Provides guidance and training as required to lower level, interns, temporary employees, etc. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Knowledge of the operation of the water distribution system and how various issues may affect customers; knowledge of data available for field use in various distribution record systems; knowledge of requirements of cross connection control, devices used, and their installations; knowledge of water utility rules and regulations for customers, and skill in their application. Proficient analytical/decision making skills; skilled in operating electronic leak detection and locating equipment to accurately locate leaks and underground infrastructure; Skilled in utilizing fault locating equipment to pinpoint failures. Ability to build and maintain good working relationships with staff members and the public; ability to communicate effectively verbally and in writing; ability to operate a motor vehicle. Minimum Qualifications - Education and Experience High school diploma or General Equivalency Diploma (GED). 3 years of work experience in a water distribution system Preferred Education & Experience Completion of Technical or Vocational course of study in Construction, Utility Management or related area and 5 years of work experience in a water distribution system Licensures and Certifications Valid State of Georgia Driver's License required. Water Distribution Operator’s Certification or ability to obtain within 6 months of employment required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with Minimum Qualifications - Education and Experience High school diploma or General Equivalency Diploma (GED). 3 years of work experience in a water distribution system Preferred Education & Experience Completion of Technical or Vocational course of study in Construction, Utility Management or related area and 5 years of work experience in a water distribution system Licensures and Certifications Valid State of Georgia Driver's License required. Water Distribution Operator’s Certification or ability to obtain within 6 months of employment required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with
CHARLESTON COUNTY, SC
North Charleston, SC, United States
Description The Customer Service Representative II position serves as the central communication point for the Community Development and Revitalization department and assists the public with completing applications in Neighborly. This is a Temporary Position and No Benefits are associated with it. HIRING HOURLY RANGE: $16.26 - $21.31 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, SUNDAY, 6/30/2024. Duties and Responsibilities ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate the importance of functions.) 1. Enters and updates information in Neighborly, the software used to track applications for various programs. 2. Assists with answering the main phone line and provides information to the caller or transfers phone calls appropriately. 3. Assists with greeting visitors to the building and providing information or referring the individuals to the designated staff member. 4. Assists with receiving and processing incoming and outgoing mail. 5. Participates in outreach for department services. 6. Maintains a detailed programmatic knowledge of the department programs. 7. Performs other duties or assumes other responsibilities as apparent or assigned. Minimum Qualifications 1. High School Diploma or GED required. 2. Associate Degree preferred. 3. Four (4) years or more of successful experience in an administrative position. 4. Must possess a valid SC Driver license (or obtain within three (3) months of hire) and meet the requirements of the County's motor vehicle policy. Knowledge, Skills and Abilities SUCCESS FACTORS: 1. Display honesty, trustworthiness, dependability, and respectfulness at all times. 2. Relate to routine operations in a manner that is consistent with existing solutions to problems to conform to established policies and procedures. 3. Analyze and interpret data and other information before preparation of reports. 4. Embrace change and actively support all efforts to improve processes and increase cooperation, communication, and collaboration between and among co-workers, departments, County officials, officials from other jurisdictions, the business community, and the general public. 5. Demonstrate sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments on or before the deadline. 6. Safeguard confidential information and use or disclose the information only as expressly authorized or specifically required while performing specific job duties. 7. Attentive to the County's standards for customer service, accuracy, quality, and efficiency as outlined in County policies and procedures and ensure that all work performed meets those standards.Closing Date/Time:
Mar 22, 2024
Temporary
Description The Customer Service Representative II position serves as the central communication point for the Community Development and Revitalization department and assists the public with completing applications in Neighborly. This is a Temporary Position and No Benefits are associated with it. HIRING HOURLY RANGE: $16.26 - $21.31 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, SUNDAY, 6/30/2024. Duties and Responsibilities ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate the importance of functions.) 1. Enters and updates information in Neighborly, the software used to track applications for various programs. 2. Assists with answering the main phone line and provides information to the caller or transfers phone calls appropriately. 3. Assists with greeting visitors to the building and providing information or referring the individuals to the designated staff member. 4. Assists with receiving and processing incoming and outgoing mail. 5. Participates in outreach for department services. 6. Maintains a detailed programmatic knowledge of the department programs. 7. Performs other duties or assumes other responsibilities as apparent or assigned. Minimum Qualifications 1. High School Diploma or GED required. 2. Associate Degree preferred. 3. Four (4) years or more of successful experience in an administrative position. 4. Must possess a valid SC Driver license (or obtain within three (3) months of hire) and meet the requirements of the County's motor vehicle policy. Knowledge, Skills and Abilities SUCCESS FACTORS: 1. Display honesty, trustworthiness, dependability, and respectfulness at all times. 2. Relate to routine operations in a manner that is consistent with existing solutions to problems to conform to established policies and procedures. 3. Analyze and interpret data and other information before preparation of reports. 4. Embrace change and actively support all efforts to improve processes and increase cooperation, communication, and collaboration between and among co-workers, departments, County officials, officials from other jurisdictions, the business community, and the general public. 5. Demonstrate sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments on or before the deadline. 6. Safeguard confidential information and use or disclose the information only as expressly authorized or specifically required while performing specific job duties. 7. Attentive to the County's standards for customer service, accuracy, quality, and efficiency as outlined in County policies and procedures and ensure that all work performed meets those standards.Closing Date/Time:
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER CA1662I TYPE OF RECRUITMENT OPEN COMPETITIVE FIRST DAY OF FILING: Thursday, January 4, 2024, at 8:00 A.M. (PT) THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. WHO WE ARE: The County of Los Angeles (County) is the largest employer in Southern California with more than 112,000 employees across 37 departments and an operating budget of $38 billion. The County serves the needs of over 10 million residents and 88 municipalities that lie within our boundaries by providing vital public services such as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. WHAT WE DO: At the Los Angeles County (County) Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace and enhancing the economic wellbeing of our communities. DCBA is the only local freestanding consumer protection agency in the State, and since its establishment in 1975, our resources and areas of assistance have significantly expanded. We strive to improve the lives of all consumers, tenants, homeowners, immigrants, and workers. Today, we provide a diverse range of services to the residents of the County, including investigating and assisting with consumer complaints, real estate fraud, identity theft, and elder financial abuse. We also strive to keep people housed and in mitigating displacements through our rent stabilization, tenant protections programs and our foreclosure prevention services. DCBA works to expand access to justice and ensures that residents understand their rights, protect those rights, and obtain a fair outcome through our consumer protection programs, including Small Claims Advisor, dispute resolution and mediation programs, immigration legal services, eviction prevention program, and through our Self- Help Legal Access Centers (SHLAC). DCBA also oversees the County’s cannabis regulatory framework and is committed to ensuring an equitable, sustainable, and safe marketplace. Additionally, we drive initiatives that protect workers from exploitation, human trafficking, and provide access to services for vulnerable communities including low to moderate income families, foster youth, and immigrants. DCBA prides itself on providing extraordinary customer service and ensuring equitable access to our programs and resources for all residents of the County. THE OPPORTUNITY: The Department of Consumer and Business Affairs is seeking well-qualified individuals to fill both permanent and temporary Consumer and Business Affairs Representative I vacancies throughout the department. DEFINITION: Assists in the investigation, mediation and resolution of consumer complaints and disputes, and provides information and counseling to the public on consumer complaints or small claims court procedures. CLASSIFICATION STANDARDS: Positions allocable to this entry level class receive close supervision from higher level staff in the performance of tasks on a variety of consumer matters, including real estate, small claims court, mediation, dispute resolution, and other programs. Incumbents learn to develop increasing skill in preparation for handling routine tasks and must demonstrate the ability to deal effectively with the public. Positions assigned to small claims advisory functions receive supervision from higher level staff in responding to inquires from the public concerning the small claims process, make appropriate referrals to other agencies, and may provide information about the statutes underlying small claims disputes. Incumbents develop a working knowledge of small claims court statutes, procedures and court rules; develop a working knowledge of consumer protection statutes underlying small claims disputes; and learn how to make appropriate referrals. Essential Job Functions As the Consumer and Business Affairs Representative I, your responsibilities will include but are not limited to the following: Assists in providing resources and information to consumers, workers, immigrants, tenants, property owners/landlords, litigants, disputants, business representatives and others on consumer laws, labor laws, real estate matters, small claims court procedures, dispute resolution, housing and tenant protection, immigration, cannabis regulations, and other department programs. Gathers pertinent information to determine if the complaint is warranted and makes referrals if needed. Assists in the review of allegations of misrepresentation of consumer products and services, unfair, unethical, or deceptive business practices, and violations of County ordinances, consumer protection laws and regulations by researching and applying appropriate laws/rules/regulations, etc. in order to counsel or determine the validity and accuracy of the allegations. Assists in the investigation and resolution of complaints involving disputes between consumers, tenants, landlords, businesses and others by researching and applying appropriate laws/rules/regulations in order to resolve or mediate a complaint. Assists in the interviewing of consumers , workers, landlords, tenants, business representatives, lenders, servicers, and disputants to ascertain factual information concerning their inquiry or complaint Applies the procedures, statutes, regulations, ordinances, and rules governing consumer services when responding to inquiries from the public by researching laws/rules/regulations, attending seminars/trainings/conferences and utilizing resources (e.g., Civil Code, Code of Civil Procedures, Business and Professions Code, etc.) in order to communicate with the public effectively and to educate the public on their rights and responsibilities. Assists the public in completing services forms by answering and clarifying form questions to ensure the forms are completed accurately. Assists in reviewing and evaluating correspondence from consumers, businesses, litigants, lenders, servicers, landlord, tenants, workers, employers, and disputants to determine if their action has brought a complaint or dispute to resolution; contacts the parties to obtain additional information or verify resolution of a complaint or dispute. Participate in field investigations of consumer complaints by visiting locations, going undercover and conducting consumer after interviews, in order to ensure that businesses are complying with laws/rules/regulations, as needed. Assists in maintaining records of investigation, conciliation, and mediation activities by keeping up to date and accurate case notes, and consumer/business information; scanning documents in order to retain documentation. Assist in conducting financial navigation sessions , providing consumer protection and financial empowerment presentations on a variety of topics to consumer groups. Assist in conducting best practices and environmental scans of issues relevant to trends in financial empowerment initiatives for domestic violence survivors. Assist in developing program flyers, social media content, e-newsletters, and providing suggestions for social media calendar formatting. Research public records and other data sources as necessary to assist the public by attending trainings and working under the direction of higher level staff in order to effectively assist the public in understanding their rights and responsibilities and to evaluate the merit of complaints. Disseminates printed information to the public on all matters relating to the services of the department by providing educational material letters to educate the public on their rights and responsibilities. Attend community events and give presentations concerning consumer related service matters and department programs to the public by hosting and attending government and public agency speaking engagements in order to educate the public on their rights and responsibilities, and to create awareness of Consumer Affairs services, as needed. Disseminates printed information to the public on all matters relating to the services of the department by providing educational material letters to educate the public on their rights and responsibilities. Maintains records of contacts with the public and tabulates statistics as needed by administering surveys and keeping records of the number of individuals assisted in order to analyze consumer trends, and to determine where other services may be needed. Prepares various documents (e.g., investigation reports, Board reports, letters/emails, etc.) to communicate pertinent information to the target audience. Staffs a branch office as needed Requirements OPTION 1 Six (6) months of experience assisting the public in a consumer protection agency. OPTION 2 One (1) year of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord - tenant, court procedures, dispute settlement, mediation, or similar services. OPTION 3 An Associate's degree or higher* in Consumer Science, Business Administration, Communications, Administration of Justice, Political Science, Law, Public Administration or a closely related field from an accredited college or university. OPTION 4 Completion of a paralegal training program** from an accredited agency, college, or university. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: 2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SELECTION REQUIREMENTS INFORMATION: *In order to receive credit for an associate degree or higher , you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows that you have completed the degree requirements attached with your application at the time of filing or send by email to ahsu@dcba.lacounty.gov within seven (7) calendar days from application submission. Foreign studies must be evaluated by an academic credential evaluation agency and deemed to be equivalent to degrees from the United States . **In order to receive credit for completion of a paralegal training program , you must include a legible copy of your paralegal certificate with your application at the time of filing or send by email to ahsu@dcba.lacounty.gov within seven (7) calendar days from application submission. Withhold Information No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application on the last day of filling. Out-of-class will not be accepted for this examination. SPECIAL INFORMATION The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Additional Information EXAMINATION CONTENT: A Multiple Choice and/or Simulation Assessment, weighted 100%, This examination will consist of a multiple choice and/or simulation assessment, weighted 100% covering: Customer Focus, Learning Potential, Responsibility, and Working with Information. Candidates must achieve a passing score of 70% or higher on the examination to be added onto the eligible list. MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. NOTES : All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add ahsu@dcba.lacounty.gov , csears@hr.lacounty.gov , info@govenmentjobs.com , talencentral@shl.com , noreply@proctoru.com and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Please check your email regularly for this important test notification. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. TEST PREPARATION Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find a Job" and then "Job Search Toolkit." Test Preparation Information is located under the "Employment Test Assistance" section. Additional practice tests are available at http://www.shldirect.com/practice_tests.html. ELIGIBILITY INFORMATION The names of candidates receiving a passing score in the examination will be added to the Eligible Register in the order of their score group for a period of three (3) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY THREE (3) MONTHS . SELECTIVE CERTIFICATION In accordance with TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, Selective Certification may be used for some positions that require special skills and/or training. The Department of Consumer and Business Affairs may establish a Selective Certification to canvass applicants to identify eligible candidates who have a fluency in a particular language. SPECIAL INFORMATION The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . VACANCY INFORMATION The resulting eligible list for this examination will be used to fill both permanent and temporary vacancies in the Department of Consumer and Business Affairs. AVAILABLE SHIFT: Any Appointees may be required to work any shift including evenings, nights, weekends and holidays in any area of Los Angeles County and may be subject to transfer at any time. APPLICATION AND FILING INFORMATION: Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Any required documents must be submitted within seven (7) calendar days from application submission to AHsu@dcba.lacounty.gov . Apply online by clicking on the green “Apply” button at the top right of this posting. You can also track the status of your application using this website. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. Fill out the application and supplemental questionnaire completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements . Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. IMPORTANT NOTE: SOCIAL SECURITY NUMBER Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD All applicants must file their application online using their OWN user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. Department Contact Name: Alvin Hsu, Exam Analyst Department Contact Phone: (213) 948-2895 Department Contact E-mail: AHsu@dcba.lacounty .gov California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 948-2895 Teletype Phone Number: (800) 899-4099 Alternate Teletype Phone Number: (800) 897- 0077 For detailed information, please click here
Mar 08, 2024
Variable Shift
Position/Program Information EXAM NUMBER CA1662I TYPE OF RECRUITMENT OPEN COMPETITIVE FIRST DAY OF FILING: Thursday, January 4, 2024, at 8:00 A.M. (PT) THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. WHO WE ARE: The County of Los Angeles (County) is the largest employer in Southern California with more than 112,000 employees across 37 departments and an operating budget of $38 billion. The County serves the needs of over 10 million residents and 88 municipalities that lie within our boundaries by providing vital public services such as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. WHAT WE DO: At the Los Angeles County (County) Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace and enhancing the economic wellbeing of our communities. DCBA is the only local freestanding consumer protection agency in the State, and since its establishment in 1975, our resources and areas of assistance have significantly expanded. We strive to improve the lives of all consumers, tenants, homeowners, immigrants, and workers. Today, we provide a diverse range of services to the residents of the County, including investigating and assisting with consumer complaints, real estate fraud, identity theft, and elder financial abuse. We also strive to keep people housed and in mitigating displacements through our rent stabilization, tenant protections programs and our foreclosure prevention services. DCBA works to expand access to justice and ensures that residents understand their rights, protect those rights, and obtain a fair outcome through our consumer protection programs, including Small Claims Advisor, dispute resolution and mediation programs, immigration legal services, eviction prevention program, and through our Self- Help Legal Access Centers (SHLAC). DCBA also oversees the County’s cannabis regulatory framework and is committed to ensuring an equitable, sustainable, and safe marketplace. Additionally, we drive initiatives that protect workers from exploitation, human trafficking, and provide access to services for vulnerable communities including low to moderate income families, foster youth, and immigrants. DCBA prides itself on providing extraordinary customer service and ensuring equitable access to our programs and resources for all residents of the County. THE OPPORTUNITY: The Department of Consumer and Business Affairs is seeking well-qualified individuals to fill both permanent and temporary Consumer and Business Affairs Representative I vacancies throughout the department. DEFINITION: Assists in the investigation, mediation and resolution of consumer complaints and disputes, and provides information and counseling to the public on consumer complaints or small claims court procedures. CLASSIFICATION STANDARDS: Positions allocable to this entry level class receive close supervision from higher level staff in the performance of tasks on a variety of consumer matters, including real estate, small claims court, mediation, dispute resolution, and other programs. Incumbents learn to develop increasing skill in preparation for handling routine tasks and must demonstrate the ability to deal effectively with the public. Positions assigned to small claims advisory functions receive supervision from higher level staff in responding to inquires from the public concerning the small claims process, make appropriate referrals to other agencies, and may provide information about the statutes underlying small claims disputes. Incumbents develop a working knowledge of small claims court statutes, procedures and court rules; develop a working knowledge of consumer protection statutes underlying small claims disputes; and learn how to make appropriate referrals. Essential Job Functions As the Consumer and Business Affairs Representative I, your responsibilities will include but are not limited to the following: Assists in providing resources and information to consumers, workers, immigrants, tenants, property owners/landlords, litigants, disputants, business representatives and others on consumer laws, labor laws, real estate matters, small claims court procedures, dispute resolution, housing and tenant protection, immigration, cannabis regulations, and other department programs. Gathers pertinent information to determine if the complaint is warranted and makes referrals if needed. Assists in the review of allegations of misrepresentation of consumer products and services, unfair, unethical, or deceptive business practices, and violations of County ordinances, consumer protection laws and regulations by researching and applying appropriate laws/rules/regulations, etc. in order to counsel or determine the validity and accuracy of the allegations. Assists in the investigation and resolution of complaints involving disputes between consumers, tenants, landlords, businesses and others by researching and applying appropriate laws/rules/regulations in order to resolve or mediate a complaint. Assists in the interviewing of consumers , workers, landlords, tenants, business representatives, lenders, servicers, and disputants to ascertain factual information concerning their inquiry or complaint Applies the procedures, statutes, regulations, ordinances, and rules governing consumer services when responding to inquiries from the public by researching laws/rules/regulations, attending seminars/trainings/conferences and utilizing resources (e.g., Civil Code, Code of Civil Procedures, Business and Professions Code, etc.) in order to communicate with the public effectively and to educate the public on their rights and responsibilities. Assists the public in completing services forms by answering and clarifying form questions to ensure the forms are completed accurately. Assists in reviewing and evaluating correspondence from consumers, businesses, litigants, lenders, servicers, landlord, tenants, workers, employers, and disputants to determine if their action has brought a complaint or dispute to resolution; contacts the parties to obtain additional information or verify resolution of a complaint or dispute. Participate in field investigations of consumer complaints by visiting locations, going undercover and conducting consumer after interviews, in order to ensure that businesses are complying with laws/rules/regulations, as needed. Assists in maintaining records of investigation, conciliation, and mediation activities by keeping up to date and accurate case notes, and consumer/business information; scanning documents in order to retain documentation. Assist in conducting financial navigation sessions , providing consumer protection and financial empowerment presentations on a variety of topics to consumer groups. Assist in conducting best practices and environmental scans of issues relevant to trends in financial empowerment initiatives for domestic violence survivors. Assist in developing program flyers, social media content, e-newsletters, and providing suggestions for social media calendar formatting. Research public records and other data sources as necessary to assist the public by attending trainings and working under the direction of higher level staff in order to effectively assist the public in understanding their rights and responsibilities and to evaluate the merit of complaints. Disseminates printed information to the public on all matters relating to the services of the department by providing educational material letters to educate the public on their rights and responsibilities. Attend community events and give presentations concerning consumer related service matters and department programs to the public by hosting and attending government and public agency speaking engagements in order to educate the public on their rights and responsibilities, and to create awareness of Consumer Affairs services, as needed. Disseminates printed information to the public on all matters relating to the services of the department by providing educational material letters to educate the public on their rights and responsibilities. Maintains records of contacts with the public and tabulates statistics as needed by administering surveys and keeping records of the number of individuals assisted in order to analyze consumer trends, and to determine where other services may be needed. Prepares various documents (e.g., investigation reports, Board reports, letters/emails, etc.) to communicate pertinent information to the target audience. Staffs a branch office as needed Requirements OPTION 1 Six (6) months of experience assisting the public in a consumer protection agency. OPTION 2 One (1) year of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord - tenant, court procedures, dispute settlement, mediation, or similar services. OPTION 3 An Associate's degree or higher* in Consumer Science, Business Administration, Communications, Administration of Justice, Political Science, Law, Public Administration or a closely related field from an accredited college or university. OPTION 4 Completion of a paralegal training program** from an accredited agency, college, or university. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: 2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SELECTION REQUIREMENTS INFORMATION: *In order to receive credit for an associate degree or higher , you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows that you have completed the degree requirements attached with your application at the time of filing or send by email to ahsu@dcba.lacounty.gov within seven (7) calendar days from application submission. Foreign studies must be evaluated by an academic credential evaluation agency and deemed to be equivalent to degrees from the United States . **In order to receive credit for completion of a paralegal training program , you must include a legible copy of your paralegal certificate with your application at the time of filing or send by email to ahsu@dcba.lacounty.gov within seven (7) calendar days from application submission. Withhold Information No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application on the last day of filling. Out-of-class will not be accepted for this examination. SPECIAL INFORMATION The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Additional Information EXAMINATION CONTENT: A Multiple Choice and/or Simulation Assessment, weighted 100%, This examination will consist of a multiple choice and/or simulation assessment, weighted 100% covering: Customer Focus, Learning Potential, Responsibility, and Working with Information. Candidates must achieve a passing score of 70% or higher on the examination to be added onto the eligible list. MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. NOTES : All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add ahsu@dcba.lacounty.gov , csears@hr.lacounty.gov , info@govenmentjobs.com , talencentral@shl.com , noreply@proctoru.com and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Please check your email regularly for this important test notification. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. TEST PREPARATION Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find a Job" and then "Job Search Toolkit." Test Preparation Information is located under the "Employment Test Assistance" section. Additional practice tests are available at http://www.shldirect.com/practice_tests.html. ELIGIBILITY INFORMATION The names of candidates receiving a passing score in the examination will be added to the Eligible Register in the order of their score group for a period of three (3) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY THREE (3) MONTHS . SELECTIVE CERTIFICATION In accordance with TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, Selective Certification may be used for some positions that require special skills and/or training. The Department of Consumer and Business Affairs may establish a Selective Certification to canvass applicants to identify eligible candidates who have a fluency in a particular language. SPECIAL INFORMATION The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . VACANCY INFORMATION The resulting eligible list for this examination will be used to fill both permanent and temporary vacancies in the Department of Consumer and Business Affairs. AVAILABLE SHIFT: Any Appointees may be required to work any shift including evenings, nights, weekends and holidays in any area of Los Angeles County and may be subject to transfer at any time. APPLICATION AND FILING INFORMATION: Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Any required documents must be submitted within seven (7) calendar days from application submission to AHsu@dcba.lacounty.gov . Apply online by clicking on the green “Apply” button at the top right of this posting. You can also track the status of your application using this website. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. Fill out the application and supplemental questionnaire completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements . Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. IMPORTANT NOTE: SOCIAL SECURITY NUMBER Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD All applicants must file their application online using their OWN user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. Department Contact Name: Alvin Hsu, Exam Analyst Department Contact Phone: (213) 948-2895 Department Contact E-mail: AHsu@dcba.lacounty .gov California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 948-2895 Teletype Phone Number: (800) 899-4099 Alternate Teletype Phone Number: (800) 897- 0077 For detailed information, please click here
SIERRA JOINT COMMUNITY COLLEGE DISTRICT
Rocklin, California, United States
Description Sierra College is requesting TEMPORARY APPLICATIONS be submitted for a short term/temporary Human Resources Specialist position for the Rocklin Campus. Applications submitted to this pool will be kept on file for one year. These positions will be part time or full time depending on need but will last no more than 175 days. Examples Of Functions and Tasks Under general direction of the Human Resources Manager, this position performs specialized functions supporting the operations and administrative functions of the Human Resources Department including Recruiting/EEO, Salary Administration, Benefits Administration, Compensation Analysis, Employee Relations, Leave of Absence Program Administration, Workers’ Compensation Program Administration and Organizational Development. Representative Duties - The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. 1. Input employment information into District integrated database, including compensation and benefits, for all District employees (full-time permanent, part-time faculty, student and temporary) 2. Compile and maintain records, files, and employment-related reports, including reconciliations, audits, adjustments, historical data, etc. This includes the development and submission of employment-date for Federal, State, and Local agencies as well as Board Agenda items pertaining to employment actions. This may additionally include performing complex analysis of employment data and submitting statistics and trends for executive review. 3. Interpret employment laws and human resource regulations in the areas of benefits, employment policies and procedures, equivalency processing, credentialing, salary schedule movement and various other functions. 4. May evaluate applicant academic background of teaching credentials to determine compliance with minimum eligibility requirements for full-time and part-time faculty and educational administrator positions; determines placement on salary schedule; notifies applicants and employees regarding eligibility for positions. 5. May conduct New Employee Orientation Sessions as well as provide information regarding health and welfare benefits programs, HR/Payroll procedures, and language in the Collective Bargaining Agreements to new employees; this includes ensuring that all required employment documentation is obtained for new regular faculty, management, and classified employees. 6. May evaluate and compute salary adjustments for employees based on range, step, longevity or other changes such as reclassifications and out-of-class assignments; submit data, salary rate and related information to payroll for processing. 7. May perform complex compensation analysis, which includes evaluating and analyzing professional development credits for faculty movement on the salary schedules; researching personnel files and verifying employment, seniority, and/or other factors to determine movement on the classified/management salary schedules. This includes notifying faculty members and other employees of their movement on the salary schedules as well as submitting the necessary processing information to payroll. 8. May administer the District’s Leaves of Absence Program. 9. May administer the District’s Benefit (health and welfare) Program including medical, dental, vision and life insurances, short & long-term disability (STD/LTD) insurance, State Teachers' Retirement System (STRS), Public Employees' Retirement System (PERS) pension programs, EAP, Wellness, 457 & 403(b) annuities. 10. May provide technical assistance to District staff regarding their employment and/or benefit programs. This includes interpretation of CBA rules, employment laws, and new healthcare regulations relating to benefit programs. 11. May coordinate communication of benefits information District-wide; assist new, active, retired, terminated, and COBRA employees with benefit selections, changes, concerns, and various issues related to health benefits program; coordinates open enrollment activities. 12. May review provisions of applicable state and federal laws, collective bargaining agreements, carrier contracts, and board-adopted documents to determine necessary changes required in various benefit programs. 13. May coordinate, interpret, process and maintain Workers’ Compensation claims; establish lists of occupational health care providers and hospitals; informs employees of rights and benefits under Workers’ Compensation programs; serves as liaison with the District’s Workers’ Compensation carrier. 14. May develop and/or maintain collective bargaining agreements, salary schedules, employment eligibility and retirement forms, faculty and educational administrator contracts and a variety of other procedural information as required. 15. May provide technical and procedural guidance to staff on recruitment and selection procedures including strategies for outreach and the design and use of candidate selection methods; consults with administrators District-wide on specific recruitment and selection activities. 16. May prepare and distribute position vacancy announcements to newspapers, periodicals, external agencies, web sites, and other areas of access; works with publishing agencies, newspapers, and employment agencies to post and monitor activity relating to job announcements. 17. May accept, control, and process applications for full-time, part-time and temporary positions; reviews applications for required information; develops, maintains and updates applicant mailing lists and provides applicant pools to managers; maintains and updates all recruitment files. 18. May contact successful job applicants for interviews as well as correspond by letter to those not receiving interviews. 19. May provide employment and general information about the District to prospective job applicants, staff and students; this includes compiling and forwarding any special request information to selection committees. 20. May consult with selection committee chairpersons and EEO representatives to develop and prepare rating guidelines for applications, interviews, performance demonstrations, and supplemental materials or processes; this includes organizing and assembling applications, supporting materials, and approved interview/rating guides for selection committees. 21. May monitor the progress of selection committees during screening, assessment, and interviews; this includes facilitating committee processes by scheduling meetings, logistics, candidate testing, and communications. May review committee member ratings for consistency and EEO compliance; monitors and resolves problems; discusses exceptions and/or inconsistencies among committee members with the Manager of Human Resources. 22. May monitor employment activities and provides statistical and demographic information on recruitment and employment of full and part-time staff to support EEO analysis; this includes compiling and organizing data on the composition of job applicant pools. 23. May serve as initial contact for the Human Resources office and provides information to employees and the public on Human Resources programs and services; this includes providing employees with information on the Employee Assistance Program, Retirement, Employee Wellness, Leaves of Absence and Short/Long-Term Disability. 24. May train and provide work direction to assigned student workers and temporary help as assigned. 25. May complete and/or participate in salary surveys, benefit surveys and/or employment practice surveys. 26. May administer and analyze employee surveys. 27. May create and maintain personnel files. 28. May complete and/or conduct employment verifications. 29. Operate a variety of office equipment including computers and applicable word processing applications; composes correspondence. 30. Perform related duties as required. QUALIFICATIONS - The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Operational characteristics, services, and activities of a college human resources program. Generally accepted personnel management practices, fair employment practices, Workers’ Compensation regulations and other laws governing human resources. Pertinent academic requirements for faculty and educational administrators. Principles and practices of health and welfare benefits administration. Insurance contracts and their interpretation. Principles and procedures of payroll processing. Mathematical principles and practices. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Principles and procedures of record keeping and filing. Principles of business letter writing and basic report preparation. Methods and techniques of public relations. Pertinent federal, state, and local laws, codes, and regulations. Ability to: Analyze academic background information and ensure compliance with established regulations. Apply rules for State academic minimum qualifications and teaching credentials. Serve as liaison to third party administrator for employee benefits. Interpret labor contract provisions and apply salary structures to employee status changes. Coordinate and assist employees with the selection and maintenance of, changes to, and issues concerning health and welfare benefits. Coordinate, maintain and document group benefits program elements including the set up of employee enrollment services. Maintain various insurance and benefit program records and files and prepare required reports. Organize office area for efficient customer service and timely document processing. Perform mathematical calculations in the determination of payroll. Coordinate assigned functions with other District departments as appropriate. Respond to requests from the general public regarding District employment practices and procedures. Maintain confidentiality of records and sensitive issues. Operate office equipment including computers and supporting word processing, spreadsheet and database applications. Independently prepare routine correspondence and memoranda. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Minimum Qualifications Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to completion of the twelfth grade supplemented by college level course work in business administration, human resources or a related field. Experience: Two years of increasingly responsible experience in human resources including employment procedures, evaluation of academic background for compliance with State regulations, benefits administration and basic payroll processing functions. Physical Demands and Working Environment - T he conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment : Work is performed primarily in a standard office setting. Physical : Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision : See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment. Hearing : Hear in the normal audio range with or without correction. Supplemental Information WHY SIERRA? One of Aspen Institute’s Top 150 Community Colleges in the nation The Accrediting Commission recognized Sierra “for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission.” This includes providing students and employees with a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our students, etc. Flexible work schedules may be available Currently during summers, some employee groups participate in 4x10 schedules Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 16,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at three centers located in Grass Valley, Tahoe/Truckee, and Roseville. Our District prides itself on academic excellence. Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all. As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community. The ideal candidate will share the College’s commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 16,500 students per term, where approximately: 24% of Sierra College’s students are Latin(o)(a)(x)(e), 3% are African-American, 2% are Filipino, 6% are Asian-American, 7% are multiracial and 55% are White. The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students. Need Help With Your Online Account? Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account. Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday. Helpful Tip: Please note that as described above a strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds; and therefore, hiring committees assess candidates for these knowledge, skills, and abilities. Applicants may want to consider incorporating culturally-inclusive/equity-minded strategies practiced and/or evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity of community college student populations throughout their application materials (including application and documents uploaded, if any). Please see the Sierra College website for additional helpful tips and tools for prospective applicants . Travel expenses may be partially reimbursed for candidates traveling beyond a 150 mile radius for second round interviews. All other travel expenses will be borne by the candidate (if in person interviews). Terms and Conditions of Employment: Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department. Position description of record on file in the Human Resources Department. *Sierra Community College District currently operates campuses in Rocklin, Roseville, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time. EEO / TITLE IX EMPLOYER Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students. Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at (916) 660-7006 or via email at EEOT9@sierracollege.edu . Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at (916) 660-7105. If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider. TTY/VCO/HCO to Voice English 1-800-735-2929 Spanish 1-800-855-3000 Voice to TTY/VCO/HCO English 1-800-735-2922 Spanish 1-800-855-3000 From or to Speech-to- Speech English & Spanish 1-800-854-7784 This position is inelgible for Sierra College Benefits. Closing Date/Time: Continuous
Mar 05, 2024
Full Time
Description Sierra College is requesting TEMPORARY APPLICATIONS be submitted for a short term/temporary Human Resources Specialist position for the Rocklin Campus. Applications submitted to this pool will be kept on file for one year. These positions will be part time or full time depending on need but will last no more than 175 days. Examples Of Functions and Tasks Under general direction of the Human Resources Manager, this position performs specialized functions supporting the operations and administrative functions of the Human Resources Department including Recruiting/EEO, Salary Administration, Benefits Administration, Compensation Analysis, Employee Relations, Leave of Absence Program Administration, Workers’ Compensation Program Administration and Organizational Development. Representative Duties - The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. 1. Input employment information into District integrated database, including compensation and benefits, for all District employees (full-time permanent, part-time faculty, student and temporary) 2. Compile and maintain records, files, and employment-related reports, including reconciliations, audits, adjustments, historical data, etc. This includes the development and submission of employment-date for Federal, State, and Local agencies as well as Board Agenda items pertaining to employment actions. This may additionally include performing complex analysis of employment data and submitting statistics and trends for executive review. 3. Interpret employment laws and human resource regulations in the areas of benefits, employment policies and procedures, equivalency processing, credentialing, salary schedule movement and various other functions. 4. May evaluate applicant academic background of teaching credentials to determine compliance with minimum eligibility requirements for full-time and part-time faculty and educational administrator positions; determines placement on salary schedule; notifies applicants and employees regarding eligibility for positions. 5. May conduct New Employee Orientation Sessions as well as provide information regarding health and welfare benefits programs, HR/Payroll procedures, and language in the Collective Bargaining Agreements to new employees; this includes ensuring that all required employment documentation is obtained for new regular faculty, management, and classified employees. 6. May evaluate and compute salary adjustments for employees based on range, step, longevity or other changes such as reclassifications and out-of-class assignments; submit data, salary rate and related information to payroll for processing. 7. May perform complex compensation analysis, which includes evaluating and analyzing professional development credits for faculty movement on the salary schedules; researching personnel files and verifying employment, seniority, and/or other factors to determine movement on the classified/management salary schedules. This includes notifying faculty members and other employees of their movement on the salary schedules as well as submitting the necessary processing information to payroll. 8. May administer the District’s Leaves of Absence Program. 9. May administer the District’s Benefit (health and welfare) Program including medical, dental, vision and life insurances, short & long-term disability (STD/LTD) insurance, State Teachers' Retirement System (STRS), Public Employees' Retirement System (PERS) pension programs, EAP, Wellness, 457 & 403(b) annuities. 10. May provide technical assistance to District staff regarding their employment and/or benefit programs. This includes interpretation of CBA rules, employment laws, and new healthcare regulations relating to benefit programs. 11. May coordinate communication of benefits information District-wide; assist new, active, retired, terminated, and COBRA employees with benefit selections, changes, concerns, and various issues related to health benefits program; coordinates open enrollment activities. 12. May review provisions of applicable state and federal laws, collective bargaining agreements, carrier contracts, and board-adopted documents to determine necessary changes required in various benefit programs. 13. May coordinate, interpret, process and maintain Workers’ Compensation claims; establish lists of occupational health care providers and hospitals; informs employees of rights and benefits under Workers’ Compensation programs; serves as liaison with the District’s Workers’ Compensation carrier. 14. May develop and/or maintain collective bargaining agreements, salary schedules, employment eligibility and retirement forms, faculty and educational administrator contracts and a variety of other procedural information as required. 15. May provide technical and procedural guidance to staff on recruitment and selection procedures including strategies for outreach and the design and use of candidate selection methods; consults with administrators District-wide on specific recruitment and selection activities. 16. May prepare and distribute position vacancy announcements to newspapers, periodicals, external agencies, web sites, and other areas of access; works with publishing agencies, newspapers, and employment agencies to post and monitor activity relating to job announcements. 17. May accept, control, and process applications for full-time, part-time and temporary positions; reviews applications for required information; develops, maintains and updates applicant mailing lists and provides applicant pools to managers; maintains and updates all recruitment files. 18. May contact successful job applicants for interviews as well as correspond by letter to those not receiving interviews. 19. May provide employment and general information about the District to prospective job applicants, staff and students; this includes compiling and forwarding any special request information to selection committees. 20. May consult with selection committee chairpersons and EEO representatives to develop and prepare rating guidelines for applications, interviews, performance demonstrations, and supplemental materials or processes; this includes organizing and assembling applications, supporting materials, and approved interview/rating guides for selection committees. 21. May monitor the progress of selection committees during screening, assessment, and interviews; this includes facilitating committee processes by scheduling meetings, logistics, candidate testing, and communications. May review committee member ratings for consistency and EEO compliance; monitors and resolves problems; discusses exceptions and/or inconsistencies among committee members with the Manager of Human Resources. 22. May monitor employment activities and provides statistical and demographic information on recruitment and employment of full and part-time staff to support EEO analysis; this includes compiling and organizing data on the composition of job applicant pools. 23. May serve as initial contact for the Human Resources office and provides information to employees and the public on Human Resources programs and services; this includes providing employees with information on the Employee Assistance Program, Retirement, Employee Wellness, Leaves of Absence and Short/Long-Term Disability. 24. May train and provide work direction to assigned student workers and temporary help as assigned. 25. May complete and/or participate in salary surveys, benefit surveys and/or employment practice surveys. 26. May administer and analyze employee surveys. 27. May create and maintain personnel files. 28. May complete and/or conduct employment verifications. 29. Operate a variety of office equipment including computers and applicable word processing applications; composes correspondence. 30. Perform related duties as required. QUALIFICATIONS - The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Operational characteristics, services, and activities of a college human resources program. Generally accepted personnel management practices, fair employment practices, Workers’ Compensation regulations and other laws governing human resources. Pertinent academic requirements for faculty and educational administrators. Principles and practices of health and welfare benefits administration. Insurance contracts and their interpretation. Principles and procedures of payroll processing. Mathematical principles and practices. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Principles and procedures of record keeping and filing. Principles of business letter writing and basic report preparation. Methods and techniques of public relations. Pertinent federal, state, and local laws, codes, and regulations. Ability to: Analyze academic background information and ensure compliance with established regulations. Apply rules for State academic minimum qualifications and teaching credentials. Serve as liaison to third party administrator for employee benefits. Interpret labor contract provisions and apply salary structures to employee status changes. Coordinate and assist employees with the selection and maintenance of, changes to, and issues concerning health and welfare benefits. Coordinate, maintain and document group benefits program elements including the set up of employee enrollment services. Maintain various insurance and benefit program records and files and prepare required reports. Organize office area for efficient customer service and timely document processing. Perform mathematical calculations in the determination of payroll. Coordinate assigned functions with other District departments as appropriate. Respond to requests from the general public regarding District employment practices and procedures. Maintain confidentiality of records and sensitive issues. Operate office equipment including computers and supporting word processing, spreadsheet and database applications. Independently prepare routine correspondence and memoranda. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Minimum Qualifications Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to completion of the twelfth grade supplemented by college level course work in business administration, human resources or a related field. Experience: Two years of increasingly responsible experience in human resources including employment procedures, evaluation of academic background for compliance with State regulations, benefits administration and basic payroll processing functions. Physical Demands and Working Environment - T he conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment : Work is performed primarily in a standard office setting. Physical : Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision : See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment. Hearing : Hear in the normal audio range with or without correction. Supplemental Information WHY SIERRA? One of Aspen Institute’s Top 150 Community Colleges in the nation The Accrediting Commission recognized Sierra “for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission.” This includes providing students and employees with a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our students, etc. Flexible work schedules may be available Currently during summers, some employee groups participate in 4x10 schedules Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 16,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at three centers located in Grass Valley, Tahoe/Truckee, and Roseville. Our District prides itself on academic excellence. Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all. As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community. The ideal candidate will share the College’s commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 16,500 students per term, where approximately: 24% of Sierra College’s students are Latin(o)(a)(x)(e), 3% are African-American, 2% are Filipino, 6% are Asian-American, 7% are multiracial and 55% are White. The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students. Need Help With Your Online Account? Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account. Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday. Helpful Tip: Please note that as described above a strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds; and therefore, hiring committees assess candidates for these knowledge, skills, and abilities. Applicants may want to consider incorporating culturally-inclusive/equity-minded strategies practiced and/or evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity of community college student populations throughout their application materials (including application and documents uploaded, if any). Please see the Sierra College website for additional helpful tips and tools for prospective applicants . Travel expenses may be partially reimbursed for candidates traveling beyond a 150 mile radius for second round interviews. All other travel expenses will be borne by the candidate (if in person interviews). Terms and Conditions of Employment: Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department. Position description of record on file in the Human Resources Department. *Sierra Community College District currently operates campuses in Rocklin, Roseville, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time. EEO / TITLE IX EMPLOYER Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students. Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at (916) 660-7006 or via email at EEOT9@sierracollege.edu . Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at (916) 660-7105. If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider. TTY/VCO/HCO to Voice English 1-800-735-2929 Spanish 1-800-855-3000 Voice to TTY/VCO/HCO English 1-800-735-2922 Spanish 1-800-855-3000 From or to Speech-to- Speech English & Spanish 1-800-854-7784 This position is inelgible for Sierra College Benefits. Closing Date/Time: Continuous
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience with medical terminology, medical insurance, and medical billing and coding principles and practices. Licenses and Certifications Required: None. Notes to Applicants Position Overview: Under the direction of the Revenue Cycle Manager, the Ambulance Billing and Coding Representative I will perform a wide variety of billing and coding duties such as answer calls from the public on a multiple phone line system, review claim denials, recommend process improvements to eliminate future denials, work with insurance carriers to ensure maximum reimbursement, and resolve patient inquiries. The Ambulance Billing and Coding Representative I will also verify patient demographic and validate/determine insurance eligibility and source of payment through payer and patient correspondence. The person in this role will work in a challenging, fast paced environment while meeting deadlines. Additionally, this role will require attention to detail and the ability to prioritize independently. About EMS : The Emergency Medical Services department is responsible for managing critical time-sensitive life-threatening emergencies. While most of the assistance EMS gives to the community is medical in nature, everything we do is about service: service to our patients, their families and loved ones; service to our community; and service to the people who make up Austin-Travis County Emergency Medical Services. Why work for the City of Austin? The City of Austin provides generous benefits including medical, retirement plans, paid time off, as well as hybrid work schedules for eligible positions. Joining our team means you will have access to a network of 17,000+ City of Austin employees and the opportunities for training and professional growth are many! Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications and, if selected as a top candidate for the position, will be used when determining salary. Statements like “see resume” will not count when determining experience. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. The responses to the supplemental questions should reference the employment history listed in the employment history section. Incomplete applications will not be considered. EMS reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. VETERANS : Veterans, we thank you for your service and welcome your application. If you are selected as the top candidate for the position you will be required to provide your DD214. Are you already a COA employee? Employees in Good Standing, who are candidates within the Department or division that the Position resides in, and who meet the minimum and preferred qualifications for the position will be included in the initial interview. ATCEMS employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified. LANGUAGE : Must have the ability to read, write, and fluently speak English. Pay Range $21.18 - $23.56 Hours Monday - Friday 7:30AM-4:30PM Job Close Date 04/03/2024 Type of Posting External Department Emergency Medical Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location 15 Waller St. Austin, TX 78702 Preferred Qualifications Knowledge of current insurance (Medicare, Medicaid, private insurance, Worker’s compensation) to ensure coverage and proper reimbursement. Experience reviewing claim denials and working with insurance carriers to resolve denials. Knowledge of medical billing software and electronic medical billing. Experience with customer service in an inbound call center environment. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives and answers customer service inquiries, requests, and complaints from the public related to ambulance billing. Responds verbally and in writing while complying with HIPAA , other public record laws, and confidentiality. Investigates and gathers information on accounts using a wide variety of resources within the scope of Local, State and Federal laws. Daily contact with confidential medical and credit information requiring knowledge and compliance with laws related to the custody, security, and release of this information. Reviews pre-hospital care reports for completeness and accuracy of information for billing. Researches and enters patient, financial, diagnostic, and statistical information into billing system. Determines order of primary, secondary, or other responsible parties for ambulance fee charges and bills appropriately following Medicare or Medicaid rules. Determines appropriate level of care and medical necessity to assign proper diagnosis codes, and charges based on patient care documentation as defined by Centers for Medicare and Medicaid Services ( CMS ) guidelines. Electronically submits healthcare-related forms to payers in accordance with filing deadlines. Prints, reviews, and mails billing statements for claims, and follows up to expedite payment in a timely manner. Collects cash and electronic payments. Posts and balances payments on ambulance accounts. Processes refunds and write-offs for management approval. Receives and processes rejected or denied claims and initiates appeal process. Works aging reports to optimize cash flow. Corresponds verbally and in writing with patients, third-party payers, and insurance carriers on claim denials and past due accounts for resolution of payment issues. Responsibilities- Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of medical, insurance, and healthcare terminology. Knowledge of medical terminology and general anatomy. Knowledge of Local, State, and Federal laws, including HIPAA , Medicare, Medicaid, and other public health plans. Knowledge of accounting and bookkeeping practices and concepts, as well as cash handling and account collection procedures and practices. Skill in medical coding. Skill in insurance verification. Skill in establishing and maintaining good working relationships to internal and external customers. Skill in using computers and related software applications, multiple line phone systems, credit card machines, and online credit card payment systems. Skill in handling multiple tasks and prioritizing. Skill in data analysis and problem solving. Skill in effective oral and written communication. Skill in reviewing (proofreading) material to ensure accuracy, completeness, and adherence to established formats. Skill in interpreting and analyzing applicable data. Ability to provide exceptional customer service. Ability to understand and communicate technical information. Ability to exercise discretion in confidential matters. Ability to establish and maintain effective working relationships with City employees and the public. Ability to work under pressure with frequent interruptions and changes in priorities. Ability to manage conflicts and concerns and work with difficult customers. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires a graduation from an accredited high school or equivalent, plus two (2) years of experience with medical terminology, medical insurance, and medical billing and coding principles and practices. Do you meet the minimum qualifications for this position? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Please describe your experience reviewing claim denials and working with insurance carriers to resolve denials. (Open Ended Question) * Do you have experience with customer service in an inbound call center environment? If yes, please be sure this experience is noted within your application. Yes No * Please list all medical billing software and electronic medical billing systems you have used in your current or previous employment. Please include the number of years you have worked with these systems and for which employer. (Open Ended Question) * Please explain your knowledge of current insurance (Medicare, Medicaid, private insurance, Worker's Compensation) to ensure coverage and proper reimbursement. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Mar 21, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience with medical terminology, medical insurance, and medical billing and coding principles and practices. Licenses and Certifications Required: None. Notes to Applicants Position Overview: Under the direction of the Revenue Cycle Manager, the Ambulance Billing and Coding Representative I will perform a wide variety of billing and coding duties such as answer calls from the public on a multiple phone line system, review claim denials, recommend process improvements to eliminate future denials, work with insurance carriers to ensure maximum reimbursement, and resolve patient inquiries. The Ambulance Billing and Coding Representative I will also verify patient demographic and validate/determine insurance eligibility and source of payment through payer and patient correspondence. The person in this role will work in a challenging, fast paced environment while meeting deadlines. Additionally, this role will require attention to detail and the ability to prioritize independently. About EMS : The Emergency Medical Services department is responsible for managing critical time-sensitive life-threatening emergencies. While most of the assistance EMS gives to the community is medical in nature, everything we do is about service: service to our patients, their families and loved ones; service to our community; and service to the people who make up Austin-Travis County Emergency Medical Services. Why work for the City of Austin? The City of Austin provides generous benefits including medical, retirement plans, paid time off, as well as hybrid work schedules for eligible positions. Joining our team means you will have access to a network of 17,000+ City of Austin employees and the opportunities for training and professional growth are many! Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications and, if selected as a top candidate for the position, will be used when determining salary. Statements like “see resume” will not count when determining experience. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. The responses to the supplemental questions should reference the employment history listed in the employment history section. Incomplete applications will not be considered. EMS reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. VETERANS : Veterans, we thank you for your service and welcome your application. If you are selected as the top candidate for the position you will be required to provide your DD214. Are you already a COA employee? Employees in Good Standing, who are candidates within the Department or division that the Position resides in, and who meet the minimum and preferred qualifications for the position will be included in the initial interview. ATCEMS employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified. LANGUAGE : Must have the ability to read, write, and fluently speak English. Pay Range $21.18 - $23.56 Hours Monday - Friday 7:30AM-4:30PM Job Close Date 04/03/2024 Type of Posting External Department Emergency Medical Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location 15 Waller St. Austin, TX 78702 Preferred Qualifications Knowledge of current insurance (Medicare, Medicaid, private insurance, Worker’s compensation) to ensure coverage and proper reimbursement. Experience reviewing claim denials and working with insurance carriers to resolve denials. Knowledge of medical billing software and electronic medical billing. Experience with customer service in an inbound call center environment. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives and answers customer service inquiries, requests, and complaints from the public related to ambulance billing. Responds verbally and in writing while complying with HIPAA , other public record laws, and confidentiality. Investigates and gathers information on accounts using a wide variety of resources within the scope of Local, State and Federal laws. Daily contact with confidential medical and credit information requiring knowledge and compliance with laws related to the custody, security, and release of this information. Reviews pre-hospital care reports for completeness and accuracy of information for billing. Researches and enters patient, financial, diagnostic, and statistical information into billing system. Determines order of primary, secondary, or other responsible parties for ambulance fee charges and bills appropriately following Medicare or Medicaid rules. Determines appropriate level of care and medical necessity to assign proper diagnosis codes, and charges based on patient care documentation as defined by Centers for Medicare and Medicaid Services ( CMS ) guidelines. Electronically submits healthcare-related forms to payers in accordance with filing deadlines. Prints, reviews, and mails billing statements for claims, and follows up to expedite payment in a timely manner. Collects cash and electronic payments. Posts and balances payments on ambulance accounts. Processes refunds and write-offs for management approval. Receives and processes rejected or denied claims and initiates appeal process. Works aging reports to optimize cash flow. Corresponds verbally and in writing with patients, third-party payers, and insurance carriers on claim denials and past due accounts for resolution of payment issues. Responsibilities- Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of medical, insurance, and healthcare terminology. Knowledge of medical terminology and general anatomy. Knowledge of Local, State, and Federal laws, including HIPAA , Medicare, Medicaid, and other public health plans. Knowledge of accounting and bookkeeping practices and concepts, as well as cash handling and account collection procedures and practices. Skill in medical coding. Skill in insurance verification. Skill in establishing and maintaining good working relationships to internal and external customers. Skill in using computers and related software applications, multiple line phone systems, credit card machines, and online credit card payment systems. Skill in handling multiple tasks and prioritizing. Skill in data analysis and problem solving. Skill in effective oral and written communication. Skill in reviewing (proofreading) material to ensure accuracy, completeness, and adherence to established formats. Skill in interpreting and analyzing applicable data. Ability to provide exceptional customer service. Ability to understand and communicate technical information. Ability to exercise discretion in confidential matters. Ability to establish and maintain effective working relationships with City employees and the public. Ability to work under pressure with frequent interruptions and changes in priorities. Ability to manage conflicts and concerns and work with difficult customers. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires a graduation from an accredited high school or equivalent, plus two (2) years of experience with medical terminology, medical insurance, and medical billing and coding principles and practices. Do you meet the minimum qualifications for this position? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Please describe your experience reviewing claim denials and working with insurance carriers to resolve denials. (Open Ended Question) * Do you have experience with customer service in an inbound call center environment? If yes, please be sure this experience is noted within your application. Yes No * Please list all medical billing software and electronic medical billing systems you have used in your current or previous employment. Please include the number of years you have worked with these systems and for which employer. (Open Ended Question) * Please explain your knowledge of current insurance (Medicare, Medicaid, private insurance, Worker's Compensation) to ensure coverage and proper reimbursement. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Facilities Support Representative (Hourly Intermittent) Classification Title: Instructional Support Assistant II (Hourly Intermittent) Posting Details Priority Application Date: Tuesday, October 31st @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general supervision of the Director of Operational Effectiveness & Efficiency, or designee, the incumbent provides virtual and onsite instructional and administrative support for the delivery of programming by the College of Continuing Education (CCE). The incumbent works independently in troubleshooting all instructional program delivery needs, including, but not limited to equipment, parking, building, classroom, computer lab, security, and customer service issues. The incumbent must possess the ability to meet challenges, assess conditions, make decisions, understand technical issues, identify potential causes for equipment failure and find solutions to dilemmas. The incumbent must demonstrate initiative in taking action/making suggestions to improve the delivery of courses and services, respond effectively to inquiries, and follow up appropriately. This position provides sole facilities support in Napa and Modoc Halls during evenings and weekends. FLSA : Non-Exempt (Eligible for overtime) Anticipated Hiring Range : $20.58 per hour - $32.31 per hour CSU Classification Salary Range : $20.58 per hour - $32.31 per hour Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Temporary Time Base : Hourly Intermittent (20 to 30 hours per week) Work Hours : Work hours may vary dependent on department operations. Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit the Sacramento State, College of Continuing Education website at https://cce.csus.edu/about-cce Minimum Qualifications Knowledge of the procedures and practices relating to providing support services. Knowledge of procedures and practices related to ordering, issue, and inventory. Ability to learn quickly the names, uses and care of common types of materials, supplies, and equipment used in the instructional program to which assigned. Ability to plan, organize, and follow a schedule of activities. Ability to learn to operate equipment and to make adjustments. Ability to maintain records and project needs. Ability to correct and perform simple arithmetic calculations. Ability to read and write at a level suitable for performance on the job. and Equivalent to one year of experience performing support services for an instructional program and involving such activities as preparing, producing, dispensing or storing materials, supplies, and equipment. or Equivalent to one year of experience in ordering, purchasing, accounting or in office work related to technical materials, supplies, or equipment or in an office which provided similar services to a technical function or unit may be substituted for six months of the experience. or Equivalent to two years of college with 16 semester units in courses involving extensive use of materials. supplies, or equipment and in a discipline in the specialty area to which assigned. Required Qualifications EXPERIENCE 1. Experience in performing tasks relating to building operations, facilities, equipment, security, scheduling and safety. 2. Broad depth of customer service experience. 3. Experience with classroom operations/maintenance. KNOWLEDGE, SKILLS, AND ABILITIES 4. Ability to make appropriate work decisions by following or interpreting established policies and procedures and past precedents; ability to identify and solve standard problems, and refer more complex problems to appropriate staff. 5. Ability to work independently and as a team. 6. Possess organizational and time management skills to prioritize and multi-task, meet goals and deadlines. 7. Ability to work safely, recognize and report potential hazards, and ensure building/classroom security. 8. Quality oriented--accurate, timely, meets deadlines, dependable, responsive, proactive, detail oriented. 9. Strong communication and interpersonal skills to effectively and tactfully communicate standard information, written or verbally. 10. Knowledge and ability in installing, operating, and troubleshooting classroom A/V equipment. 11. Thorough Knowledge of office systems and ability to use a broader range of technology, systems, and packages such as Microsoft Office Suite (Word, Excel, PowerPoint). 12. Ability to train and coach others. 13. Commitment to fostering a diverse, equitable, and inclusive work and learning environment. PHYSICAL REQUIREMENTS 14. Ability to lift and carry items weighing 35 lbs. OTHER: 15. Flexible morning, afternoon, evening and weekend daytime/evening ability 16. Valid driver’s license and maintenance of good driving record, for occasional driving per the Essential Functions of the position. CONDITIONS OF EMPLOYMENT: - Ability to pass a background check Preferred Qualifications 17. Knowledge of software applications such as Continuity Spectrum (C2K) and Event Management System (EMS). 18. Experience in working with diverse public contact in higher education, serving faculty, staff, and students; professional training or adult education programs. 19. Experience in greeting and assisting students, staff, faculty, and visitors and providing information. Documents Needed to Apply Resume Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is a sponsoring agency ( ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Oct 17 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title: Facilities Support Representative (Hourly Intermittent) Classification Title: Instructional Support Assistant II (Hourly Intermittent) Posting Details Priority Application Date: Tuesday, October 31st @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general supervision of the Director of Operational Effectiveness & Efficiency, or designee, the incumbent provides virtual and onsite instructional and administrative support for the delivery of programming by the College of Continuing Education (CCE). The incumbent works independently in troubleshooting all instructional program delivery needs, including, but not limited to equipment, parking, building, classroom, computer lab, security, and customer service issues. The incumbent must possess the ability to meet challenges, assess conditions, make decisions, understand technical issues, identify potential causes for equipment failure and find solutions to dilemmas. The incumbent must demonstrate initiative in taking action/making suggestions to improve the delivery of courses and services, respond effectively to inquiries, and follow up appropriately. This position provides sole facilities support in Napa and Modoc Halls during evenings and weekends. FLSA : Non-Exempt (Eligible for overtime) Anticipated Hiring Range : $20.58 per hour - $32.31 per hour CSU Classification Salary Range : $20.58 per hour - $32.31 per hour Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Temporary Time Base : Hourly Intermittent (20 to 30 hours per week) Work Hours : Work hours may vary dependent on department operations. Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit the Sacramento State, College of Continuing Education website at https://cce.csus.edu/about-cce Minimum Qualifications Knowledge of the procedures and practices relating to providing support services. Knowledge of procedures and practices related to ordering, issue, and inventory. Ability to learn quickly the names, uses and care of common types of materials, supplies, and equipment used in the instructional program to which assigned. Ability to plan, organize, and follow a schedule of activities. Ability to learn to operate equipment and to make adjustments. Ability to maintain records and project needs. Ability to correct and perform simple arithmetic calculations. Ability to read and write at a level suitable for performance on the job. and Equivalent to one year of experience performing support services for an instructional program and involving such activities as preparing, producing, dispensing or storing materials, supplies, and equipment. or Equivalent to one year of experience in ordering, purchasing, accounting or in office work related to technical materials, supplies, or equipment or in an office which provided similar services to a technical function or unit may be substituted for six months of the experience. or Equivalent to two years of college with 16 semester units in courses involving extensive use of materials. supplies, or equipment and in a discipline in the specialty area to which assigned. Required Qualifications EXPERIENCE 1. Experience in performing tasks relating to building operations, facilities, equipment, security, scheduling and safety. 2. Broad depth of customer service experience. 3. Experience with classroom operations/maintenance. KNOWLEDGE, SKILLS, AND ABILITIES 4. Ability to make appropriate work decisions by following or interpreting established policies and procedures and past precedents; ability to identify and solve standard problems, and refer more complex problems to appropriate staff. 5. Ability to work independently and as a team. 6. Possess organizational and time management skills to prioritize and multi-task, meet goals and deadlines. 7. Ability to work safely, recognize and report potential hazards, and ensure building/classroom security. 8. Quality oriented--accurate, timely, meets deadlines, dependable, responsive, proactive, detail oriented. 9. Strong communication and interpersonal skills to effectively and tactfully communicate standard information, written or verbally. 10. Knowledge and ability in installing, operating, and troubleshooting classroom A/V equipment. 11. Thorough Knowledge of office systems and ability to use a broader range of technology, systems, and packages such as Microsoft Office Suite (Word, Excel, PowerPoint). 12. Ability to train and coach others. 13. Commitment to fostering a diverse, equitable, and inclusive work and learning environment. PHYSICAL REQUIREMENTS 14. Ability to lift and carry items weighing 35 lbs. OTHER: 15. Flexible morning, afternoon, evening and weekend daytime/evening ability 16. Valid driver’s license and maintenance of good driving record, for occasional driving per the Essential Functions of the position. CONDITIONS OF EMPLOYMENT: - Ability to pass a background check Preferred Qualifications 17. Knowledge of software applications such as Continuity Spectrum (C2K) and Event Management System (EMS). 18. Experience in working with diverse public contact in higher education, serving faculty, staff, and students; professional training or adult education programs. 19. Experience in greeting and assisting students, staff, faculty, and visitors and providing information. Documents Needed to Apply Resume Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is a sponsoring agency ( ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Oct 17 2023 Pacific Daylight Time Applications close: Closing Date/Time:
STATE CENTER COMMUNITY COLLEGE DISTRICT
Fresno, California, United States
General Purpose Under general supervision, performs routine to complex administrative support and technical duties to support student enrollment, registration and access to records; performs complex data entry, tracking and reporting processes; processes exception petitions and resolves standard student enrollment issues; performs registration and enrollment duties for nonstandard programs requiring manual processes; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Provides day-to-day lead work guidance and direction to other staff and student aides; assigns, schedules and monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards; provides information, instruction and training on work procedures and technical, legal and regulatory requirements. Performs routine to complex front counter and web room admissions and records duties; answers questions from and assists returning, currently enrolled and prospective students with registering, adding or dropping courses, payments and access to official records; distributes and accepts and reviews for completeness and accuracy various forms and petitions; provides information and validates student eligibility for particular programs, classes or early enrollment; responds to questions and complaints. Answers escalated student questions regarding policies, procedures, programs and services including clarification of course and program enrollment requirements and department processes and procedures; verifies student eligibility and program participation for enrollment, registration and proper documentation purposes; overrides holds and processes petitions following established guidelines; researches and prepares documentation for nonstandard petitions and requests requiring a higher level of approval. Provides technical assistance and information to students, faculty and staff regarding eligibility, required documentation, processing requirements and fees; explains applications, requirements and correct procedures for completion of forms, applications and processes and restrictions; reviews completed forms for accuracy and completeness; assists departments with dual enrollment, cohort and other programmatic enrollments and registration processes. Receives and inputs a variety of student information into computer systems; downloads instructors' rosters, unit and grade reports and prepares for review and approval; researches information in computer systems; assists with the preparation of forms and documentation; verifies accuracy of information with third parties; tracks students in College services and programs. Documents and enters into applicable computer systems grade changes, course repeats, unit and grade point average calculations and other student activity to update student academic records and ensure accurate accounting of student records; assists with grade intake at semester end; researches and resolves enrollment and transcript problems such as duplicate accounts and conflicting/inaccurate information. Prepares and compiles packets of materials; receives, opens and processes returned mail; prepares regular and bulk mailings; scans or copies various documents and materials; duplicates, assembles and distributes packets. Maintains a variety of standard office and specialized records and files; creates and maintains spreadsheets and databases to track petitions, files, activities and services. Maintains all student supporting documentation to meet retention and audit requirements; maintains and ensures the confidentiality of all student documents and records in accordance with the Family Educational Rights and Privacy Act and established District policies and procedures. As assigned, accepts payments and cash receipts for parking, child care, tuition and other payments; closes and balances cash drawer; issues student identification cards. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES Provides backup for other departments or division office administrative support staff. Assists with responding to subpoenas for student records and enrollment verifications. Interacts with other departments and with state and federal programs on behalf of the department/ program or a student. Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Modern office practices, procedures and equipment including computers and applicable software programs. Department services, program goals, objectives, policies, procedures and practices. Customer service practices and telephone etiquette. District student recordkeeping practices and procedures for processing student information and interpreting input and output data utilizing District computer systems used for admissions and records functions. Policies, procedures, goals and objectives of a college admissions and records department. The Family Educational Rights and Privacy Act and other District, state and federal laws, rules, regulations and policies governing student admissions and records. Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation. Safety policies and safe work practices applicable to the assignment. Basic principles and practices of employee work guidance and direction. Uses and operations of scanners, phone systems, computers, standard business software, and database and spreadsheet applications. Skills and Abilities to: Assign and review the work of assigned staff. Provide customer service in person and over the phone, sometimes to confrontational individuals. Interpret, explain and apply District, departmental and administrative policies, procedures and practices. Prepare clear and accurate reports, documents, data entries and files at an acceptable speed. Determine work priorities during peak workload periods, using sound judgment in the application of policies, rules, regulations and standard operating procedures. Organize and maintain physical and electronic files. Make mathematical calculations. Maintain confidentiality of District and student files and records. Track and report statistical information utilizing complex spreadsheets and databases. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software. Type accurately at a speed necessary to meet the requirements of the position. Represent the District effectively to students, customers and the public. Exercise tact and diplomacy in dealing with sensitive, complex and confidential student situations. Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE Graduation from high school or GED equivalent, and at least three years of progressively responsible experience involving admissions, enrollment and student records; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Some assignments may require a valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk and stand; and lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions subject to frequent public contact and interruption; and intermittent exposure to individuals acting in a disagreeable fashion. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process Only the most qualified applicants will be invited to interview for the assignment. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page .
Mar 07, 2024
Temporary
General Purpose Under general supervision, performs routine to complex administrative support and technical duties to support student enrollment, registration and access to records; performs complex data entry, tracking and reporting processes; processes exception petitions and resolves standard student enrollment issues; performs registration and enrollment duties for nonstandard programs requiring manual processes; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Provides day-to-day lead work guidance and direction to other staff and student aides; assigns, schedules and monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards; provides information, instruction and training on work procedures and technical, legal and regulatory requirements. Performs routine to complex front counter and web room admissions and records duties; answers questions from and assists returning, currently enrolled and prospective students with registering, adding or dropping courses, payments and access to official records; distributes and accepts and reviews for completeness and accuracy various forms and petitions; provides information and validates student eligibility for particular programs, classes or early enrollment; responds to questions and complaints. Answers escalated student questions regarding policies, procedures, programs and services including clarification of course and program enrollment requirements and department processes and procedures; verifies student eligibility and program participation for enrollment, registration and proper documentation purposes; overrides holds and processes petitions following established guidelines; researches and prepares documentation for nonstandard petitions and requests requiring a higher level of approval. Provides technical assistance and information to students, faculty and staff regarding eligibility, required documentation, processing requirements and fees; explains applications, requirements and correct procedures for completion of forms, applications and processes and restrictions; reviews completed forms for accuracy and completeness; assists departments with dual enrollment, cohort and other programmatic enrollments and registration processes. Receives and inputs a variety of student information into computer systems; downloads instructors' rosters, unit and grade reports and prepares for review and approval; researches information in computer systems; assists with the preparation of forms and documentation; verifies accuracy of information with third parties; tracks students in College services and programs. Documents and enters into applicable computer systems grade changes, course repeats, unit and grade point average calculations and other student activity to update student academic records and ensure accurate accounting of student records; assists with grade intake at semester end; researches and resolves enrollment and transcript problems such as duplicate accounts and conflicting/inaccurate information. Prepares and compiles packets of materials; receives, opens and processes returned mail; prepares regular and bulk mailings; scans or copies various documents and materials; duplicates, assembles and distributes packets. Maintains a variety of standard office and specialized records and files; creates and maintains spreadsheets and databases to track petitions, files, activities and services. Maintains all student supporting documentation to meet retention and audit requirements; maintains and ensures the confidentiality of all student documents and records in accordance with the Family Educational Rights and Privacy Act and established District policies and procedures. As assigned, accepts payments and cash receipts for parking, child care, tuition and other payments; closes and balances cash drawer; issues student identification cards. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES Provides backup for other departments or division office administrative support staff. Assists with responding to subpoenas for student records and enrollment verifications. Interacts with other departments and with state and federal programs on behalf of the department/ program or a student. Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Modern office practices, procedures and equipment including computers and applicable software programs. Department services, program goals, objectives, policies, procedures and practices. Customer service practices and telephone etiquette. District student recordkeeping practices and procedures for processing student information and interpreting input and output data utilizing District computer systems used for admissions and records functions. Policies, procedures, goals and objectives of a college admissions and records department. The Family Educational Rights and Privacy Act and other District, state and federal laws, rules, regulations and policies governing student admissions and records. Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation. Safety policies and safe work practices applicable to the assignment. Basic principles and practices of employee work guidance and direction. Uses and operations of scanners, phone systems, computers, standard business software, and database and spreadsheet applications. Skills and Abilities to: Assign and review the work of assigned staff. Provide customer service in person and over the phone, sometimes to confrontational individuals. Interpret, explain and apply District, departmental and administrative policies, procedures and practices. Prepare clear and accurate reports, documents, data entries and files at an acceptable speed. Determine work priorities during peak workload periods, using sound judgment in the application of policies, rules, regulations and standard operating procedures. Organize and maintain physical and electronic files. Make mathematical calculations. Maintain confidentiality of District and student files and records. Track and report statistical information utilizing complex spreadsheets and databases. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software. Type accurately at a speed necessary to meet the requirements of the position. Represent the District effectively to students, customers and the public. Exercise tact and diplomacy in dealing with sensitive, complex and confidential student situations. Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE Graduation from high school or GED equivalent, and at least three years of progressively responsible experience involving admissions, enrollment and student records; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Some assignments may require a valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk and stand; and lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions subject to frequent public contact and interruption; and intermittent exposure to individuals acting in a disagreeable fashion. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process Only the most qualified applicants will be invited to interview for the assignment. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page .
STATE CENTER COMMUNITY COLLEGE DISTRICT
Fresno, California, United States
General Purpose Under general supervision, performs complex technical duties evaluating and analyzing student academic records to determine eligibility for degrees or certificates; prepares certifications for general education transfer requirements; provides technical information and assistance; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Provides day-to-day lead work guidance and direction to other staff and student aides; assigns, schedules and monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards; provides information, instruction and training on work procedures and technical, legal and regulatory requirements. Evaluates student academic records to determine student advanced standing following established procedures, in consultation with the Articulation Officer; verifies completion of educational requirements for associate degrees, certificates, California State University General Education (GE) breadth requirement certification and Inter-segmental General Education Transfer Curriculum (IGETC) Certification. Evaluates, researches and interprets transcripts, course descriptions and other documents to determine course equivalencies and course substitutions; evaluates transcripts and other documents for courses and units completed and course level, content and unit value; determines number of units accepted by reviewing catalogs, grading systems and/or by contacting other institutions via telephone, written communication and by utilizing other appropriate reference materials; converts quarter units to semester units where applicable. Provides technical assistance and information to students, counselors, faculty and staff regarding the interpretation of District policies, procedures and federal/state regulations related to graduation and CSU/UC general education certification; explains basis for evaluation, researches student complaints, resolves problems and makes corrections as needed; assists students in completing various forms and documents. Provides information and technical assistance to other colleges, universities and institutions outside of the District regarding course transfers, course equivalencies, course content and other evaluation- related requirements. Audits and reviews military records, advanced placement test scores, College-Level Examination Program (CLEP) test scores, units and grades to determine number of units awarded and for other purposes including veteran benefits, active duty evaluations and financial aid student academic progress requirements; determines athletic eligibility based on established rules and regulations. Conducts degree audits to ensure students meet all requirements and prepares IGETC and GE certifications; researches and corrects degree audit discrepancies based on established guidelines; assists with grade intake at semester end. Reviews final grades and verifies completion of final semester courses. Prepares correspondence to students on graduation and degree requirements, evaluation status, additional required documentation, and other evaluation-related issues; processes applications for graduation and assists with determination of eligibility for graduation based on approved curriculum. Maintains a variety of standard office and specialized records and files; creates and maintains spreadsheets and databases to track petitions, files, activities and services. Maintains all student supporting documentation to meet retention and audit requirements; maintains and ensures the confidentiality of all student documents and records in accordance with the Family Educational Rights and Privacy Act and established district policies and procedures. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES Provides backup for other departments or division office administrative support staff. Reviews course waiver/substitution petition forms and non-traditional education materials for granting college credits. Assists at graduation ceremonies by preparing graduation lists, diplomas/certificates and reader cards and processes reservations. Interacts with other departments and with state and federal programs on behalf of the department, program or a student. Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Methods, techniques and sources of information used in analyzing and evaluating student records and transcripts. Practices, techniques and terminology involved in academic structures, transfer of credit and curriculum interpretation in post-secondary educational institutions. District policies and procedures regarding curricula and instructional programs offered by District colleges and associated degrees and certificates. District graduation requirements and general education transfer requirements. Customer service practices and telephone etiquette. District student recordkeeping practices and procedures for processing student information and interpreting input and output data. Policies, procedures, goals and objectives of a college admissions and records department. Research methods and procedures applicable to academic records. The Family Educational Rights and Privacy Act and other District, state and federal laws, rules, regulations and policies governing student admissions and records. Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation. Safety policies and safe work practices applicable to the assignment. Basic principles and practices of employee work guidance and direction. Use and operations of scanners, phone systems, computers, standard business software, and database and spreadsheet applications. Skills and Abilities to: Assign and review the work of assigned staff. Evaluate student academic records in compliance with the California Education Code, Title 5, board policy, administrative regulations and college catalogs. Provide customer service in person and over the phone, sometimes to confrontational individuals. Interpret, explain and apply complex legal mandates, regulations, guidelines, policies and procedures applicable to assigned responsibilities with consistency and a high degree of accuracy. Prepare clear and accurate reports, documents, data entries and files at an acceptable speed. Determine work priorities during peak workload periods, using sound judgment in the application of policies, rules, regulations and standard operating procedures. Organize and maintain physical and electronic files. Make mathematical calculations. Maintain confidentiality of District and student files and records. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software. Represent the District effectively to students, counselors, faculty and other colleges. Exercise tact and diplomacy in dealing with sensitive, complex and confidential student situations. Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE An associate degree and at least two years of progressively responsible experience in academic records, counseling, advising or matriculation services in a higher education institution; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Certain assignments may require a valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk and stand; and lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions subject to frequent public contact and interruption; and intermittent exposure to individuals acting in a disagreeable fashion, The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process Only the most qualified applicants will be invited to interview for the assignment. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page .
Mar 07, 2024
Temporary
General Purpose Under general supervision, performs complex technical duties evaluating and analyzing student academic records to determine eligibility for degrees or certificates; prepares certifications for general education transfer requirements; provides technical information and assistance; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Provides day-to-day lead work guidance and direction to other staff and student aides; assigns, schedules and monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards; provides information, instruction and training on work procedures and technical, legal and regulatory requirements. Evaluates student academic records to determine student advanced standing following established procedures, in consultation with the Articulation Officer; verifies completion of educational requirements for associate degrees, certificates, California State University General Education (GE) breadth requirement certification and Inter-segmental General Education Transfer Curriculum (IGETC) Certification. Evaluates, researches and interprets transcripts, course descriptions and other documents to determine course equivalencies and course substitutions; evaluates transcripts and other documents for courses and units completed and course level, content and unit value; determines number of units accepted by reviewing catalogs, grading systems and/or by contacting other institutions via telephone, written communication and by utilizing other appropriate reference materials; converts quarter units to semester units where applicable. Provides technical assistance and information to students, counselors, faculty and staff regarding the interpretation of District policies, procedures and federal/state regulations related to graduation and CSU/UC general education certification; explains basis for evaluation, researches student complaints, resolves problems and makes corrections as needed; assists students in completing various forms and documents. Provides information and technical assistance to other colleges, universities and institutions outside of the District regarding course transfers, course equivalencies, course content and other evaluation- related requirements. Audits and reviews military records, advanced placement test scores, College-Level Examination Program (CLEP) test scores, units and grades to determine number of units awarded and for other purposes including veteran benefits, active duty evaluations and financial aid student academic progress requirements; determines athletic eligibility based on established rules and regulations. Conducts degree audits to ensure students meet all requirements and prepares IGETC and GE certifications; researches and corrects degree audit discrepancies based on established guidelines; assists with grade intake at semester end. Reviews final grades and verifies completion of final semester courses. Prepares correspondence to students on graduation and degree requirements, evaluation status, additional required documentation, and other evaluation-related issues; processes applications for graduation and assists with determination of eligibility for graduation based on approved curriculum. Maintains a variety of standard office and specialized records and files; creates and maintains spreadsheets and databases to track petitions, files, activities and services. Maintains all student supporting documentation to meet retention and audit requirements; maintains and ensures the confidentiality of all student documents and records in accordance with the Family Educational Rights and Privacy Act and established district policies and procedures. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES Provides backup for other departments or division office administrative support staff. Reviews course waiver/substitution petition forms and non-traditional education materials for granting college credits. Assists at graduation ceremonies by preparing graduation lists, diplomas/certificates and reader cards and processes reservations. Interacts with other departments and with state and federal programs on behalf of the department, program or a student. Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Methods, techniques and sources of information used in analyzing and evaluating student records and transcripts. Practices, techniques and terminology involved in academic structures, transfer of credit and curriculum interpretation in post-secondary educational institutions. District policies and procedures regarding curricula and instructional programs offered by District colleges and associated degrees and certificates. District graduation requirements and general education transfer requirements. Customer service practices and telephone etiquette. District student recordkeeping practices and procedures for processing student information and interpreting input and output data. Policies, procedures, goals and objectives of a college admissions and records department. Research methods and procedures applicable to academic records. The Family Educational Rights and Privacy Act and other District, state and federal laws, rules, regulations and policies governing student admissions and records. Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation. Safety policies and safe work practices applicable to the assignment. Basic principles and practices of employee work guidance and direction. Use and operations of scanners, phone systems, computers, standard business software, and database and spreadsheet applications. Skills and Abilities to: Assign and review the work of assigned staff. Evaluate student academic records in compliance with the California Education Code, Title 5, board policy, administrative regulations and college catalogs. Provide customer service in person and over the phone, sometimes to confrontational individuals. Interpret, explain and apply complex legal mandates, regulations, guidelines, policies and procedures applicable to assigned responsibilities with consistency and a high degree of accuracy. Prepare clear and accurate reports, documents, data entries and files at an acceptable speed. Determine work priorities during peak workload periods, using sound judgment in the application of policies, rules, regulations and standard operating procedures. Organize and maintain physical and electronic files. Make mathematical calculations. Maintain confidentiality of District and student files and records. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software. Represent the District effectively to students, counselors, faculty and other colleges. Exercise tact and diplomacy in dealing with sensitive, complex and confidential student situations. Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE An associate degree and at least two years of progressively responsible experience in academic records, counseling, advising or matriculation services in a higher education institution; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Certain assignments may require a valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk and stand; and lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions subject to frequent public contact and interruption; and intermittent exposure to individuals acting in a disagreeable fashion, The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process Only the most qualified applicants will be invited to interview for the assignment. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page .