Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title San Francisco Bay National Estuarine Research Reserve (NERR) Director Administrator Level This position is an MPP II in the California State University Management Personnel Plan (MPP), reporting to the Executive Director of the EOS Center at Romberg Tiburon Campus. SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department EOS-RTC, College of Science & Engineering Appointment Type At-Will Time Base Full-time (1.0) Work Schedule Monday through Friday, from 8:00am-5:00pm Anticipated Hiring Range $11,250.00 - $11,667.00 Per Month ($135,000.00 - $140,004.00 Annually) Salary is commensurate with experience. Position Summary The San Francisco Bay National Estuarine Research Reserve (NERR) Director manages the program, supervises staff, manages the budget, coordinates with partner organizations and funders, and provides overall administrative leadership. The SF Bay NERR program ( https://sfbaynerr.sfsu.edu/ ) is a federal and state partnership program of the US Coastal Zone Management Act and is part of NOAA’s network of 30 research reserves nationwide (https://coast.noaa.gov/nerrs/). The SF Bay NERR operates under a cooperative agreement between the National Oceanic and Atmospheric Administration (NOAA), San Francisco State University (SF State; lead state agency), two additional land-owning partners (California Department of Parks and Recreation and the Solano Land Trust), and a state coastal zone management agency (San Francisco Bay Conservation and Development Commission). The SF Bay NERR was established by the state of California for long-term research, education and stewardship of the San Francisco Estuary. It includes two sites that encompass 3,700 acres of intertidal to upland habitats: China Camp State Park in Marin County and Rush Ranch Open Space Preserve in Solano County. The SF Bay NERR has its headquarters at SF State’s Estuary & Ocean Science Center (EOS Center) on the SF Bay shore of the Romberg Tiburon Campus, about 40 minutes north of SF State’s main (Holloway) campus. The Director of the SF Bay NERR leads a dynamic, collaborative, and interdisciplinary estuarine science program with local, regional, and national connections. The position is responsible for strategic and collaborative leadership to improve understanding and stewardship of the San Francisco Bay NERR sites and the San Francisco Estuary, and contributes to strategic leadership for other estuaries through NOAA’s NERR System. The position offers a unique opportunity to oversee the application of research to a variety of issue areas including management of tidal wetlands, nature-based adaptation to climate change, water quality, and habitat restoration. This SF Bay NERR Director is based at the EOS Center on SF State’s Romberg Tiburon Campus and reports to the EOS Center’s Executive Director. As this is a management level position (Management Personnel Position, MPP) at SF State, the NERR director shares in providing on-site supervision of the Romberg Tiburon Campus on a weekly basis along with the EOS Center Executive Director and Facilities Operations Director, and has delegated administrative authority for the EOS Center (including staff supervision) during EOS Center Executive Director absence. Position Information Strategic Planning and Execution Develop and maintain a cohesive vision for the San Francisco Bay NERR’s research, education, training, and stewardship programs. Collaboratively (with NERR System and EOS Center leadership and other partners) establish and meet strategic short and long-term program and cross-program objectives. Actively facilitate local, regional, and national NERR system coordination and support of positive working relationships among the Reserve’s partner organizations. Oversee application of research findings to stewardship of the Reserve properties. Demonstrate leadership of natural resource management in the region through written/oral synthesis or other products. Identify and implement opportunities for synergy between NERR programs with those of the EOS Center and SF State. Fiscal Management Manage federal operations grant from NOAA to support NERR staff salaries and programs to meet strategic objectives. Pursue substantial additional external funding that augments Reserve program capacity and supports operations and collaboration with the EOS Center. Effectively manage competitive grants in close coordination with the SF State Office of Research and Sponsored Programs. Educational Leadership Provide leadership and support for development and maintenance of durable educational programs that promote understanding and management of Reserve and SF Bay natural resources. Actively seek and grow opportunities for inclusive participation in NERR programs by diverse and marginalized individuals and groups. Advocate for and foster opportunities for SF State students to engage in research and educational activities of the NERR programs. Support SF State graduate student research through mentorship, guest lectures, and field trips. Contribute to jointly administered public engagement and educational outreach activities at/with the EOS Center. Staff Supervision and Management Attract, hire, retain, develop, motivate, manage, recognize, and reward a staff that supports the NERR’s mission within university policies and procedures. Coordinate with EOS Center Director on needs for office and laboratory space for NERR staff. Organizational Accountability Professionally represent the NERR and EOS Center/ SF State by adhering to professional work standards, image, attendance, and productivity. Represent the NERR on committees, work groups, and/or taskforce teams at the EOS Center, contributing to shared governance at the Romberg Tiburon Campus. Professional Behavior Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D). Demonstrate safe work practices for oneself and others in the office and field environment. Ensure the highest work ethics, legal compliance, quality standards, and accounting practices in achieving short- and long-term objectives. Other Duties as Assigned Some work on weekends and holidays will be required ; this position involves frequent automobile travel between the EOS Center, SF State and off-site locations, as well as occasional air travel. Outdoor work is occasionally required and may include work in tidal wetlands and on small boats. All MPPs may be directed upon occasion by the SF State president or other official to perform other duties that insure safety and security of university operations on both the Romberg Tiburon and Holloway campuses. Embody The Six Roles Of Leader Structure Work: effectively manage and direct workflow, create clear position descriptions, clarify roles and expectations; improve processes for efficiency and effectiveness, empower employees, and delegate work. Manage Talent: hire, coach, and develop employees; ensure a level of diversity that encourages every employee to contribute to their fullest potential. Inspire Performance: set clear goals, monitor performance, coach for results, recognize and address performance outcomes Build Teams: build trust and collaboration among direct reports, peers, campus stakeholders, and supervisors Use & Share Information: convey effective oral and written communication to large and small groups; steward of financial planning and fiscal management; apply policies, procedures, and campus protocols; adopt technology for improved performance; retain knowledge of applicable Collective Bargaining Agreements; project professional presence and nonverbal behavior Facilitate Change: encourage others to develop innovative approaches to addressing problems and opportunities; facilitate the implementation and acceptance of change within the workplace. Embody The Core Competencies Bias toward collaboration and teamwork. Effective communication skills. Customer/Client Focus with an emphasis in problem solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. Diversity and inclusion. Facilitate Change: encourage others to develop innovative approaches to addressing problems and opportunities; facilitate the implementation and acceptance of change within the workplace. Minimum Qualifications Education : Ph.D. or equivalent experience in science, science education, or science policy, with a marine, estuarine, coastal, or ecological focus. Experience : Experience conducting or leading interdisciplinary and applied estuarine science, science education, or coastal zone management programs. Experience in leadership roles, including collaborative work, diplomatic relations, strategic planning, grant management, and responsibility for budget oversight. Experience with supervision of interdisciplinary staff, including demonstrated experience with staff supervision and development, providing formal and informal feedback and mentorship to staff, and leading teams of motivated program managers. Demonstrated success with creating an inclusive working environment and recruiting staff, students, and partners from communities historically and currently marginalized from environmental science and policy careers. Demonstrated experience and success with grant writing. Experience working with the broad range of environmental science, justice, and policy interests around the San Francisco Estuary or similar locations. Knowledge : Knowledge of estuarine science, coastal zone management issues, and science translation, education, and public engagement with demonstrated foundational knowledge of the San Francisco Estuary from scientific, policy, planning, and involved organizations perspectives. Training or professional development on how to develop and support an inclusive and diverse workplace. Skills and/or Abilities : Ability to communicate clearly and effectively in a variety of situations and with diverse audiences. Ability to manage large grants, including a track record of successful grant awards and administration. Demonstrated ability to lead interdisciplinary work. Strong communication, organizational, and computer skills. Preferred Qualifications Experience : Experience in a leadership role working with and/or within universities or other large public organizations. Knowledge : K nowledge of ecological research, watershed or estuarine management, and science policy. Knowledge of local, regional, and national issues and strategies affecting coastal resources. Skill and/or Abilities : Significant ability to inspire and positively motivate both supervised staff and organizational partners. Demonstrated success in supporting an inclusive and diverse workplace. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Feb 21 2024 Pacific Standard Time Applications close: Closing Date/Time:
Working Title San Francisco Bay National Estuarine Research Reserve (NERR) Director Administrator Level This position is an MPP II in the California State University Management Personnel Plan (MPP), reporting to the Executive Director of the EOS Center at Romberg Tiburon Campus. SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department EOS-RTC, College of Science & Engineering Appointment Type At-Will Time Base Full-time (1.0) Work Schedule Monday through Friday, from 8:00am-5:00pm Anticipated Hiring Range $11,250.00 - $11,667.00 Per Month ($135,000.00 - $140,004.00 Annually) Salary is commensurate with experience. Position Summary The San Francisco Bay National Estuarine Research Reserve (NERR) Director manages the program, supervises staff, manages the budget, coordinates with partner organizations and funders, and provides overall administrative leadership. The SF Bay NERR program ( https://sfbaynerr.sfsu.edu/ ) is a federal and state partnership program of the US Coastal Zone Management Act and is part of NOAA’s network of 30 research reserves nationwide (https://coast.noaa.gov/nerrs/). The SF Bay NERR operates under a cooperative agreement between the National Oceanic and Atmospheric Administration (NOAA), San Francisco State University (SF State; lead state agency), two additional land-owning partners (California Department of Parks and Recreation and the Solano Land Trust), and a state coastal zone management agency (San Francisco Bay Conservation and Development Commission). The SF Bay NERR was established by the state of California for long-term research, education and stewardship of the San Francisco Estuary. It includes two sites that encompass 3,700 acres of intertidal to upland habitats: China Camp State Park in Marin County and Rush Ranch Open Space Preserve in Solano County. The SF Bay NERR has its headquarters at SF State’s Estuary & Ocean Science Center (EOS Center) on the SF Bay shore of the Romberg Tiburon Campus, about 40 minutes north of SF State’s main (Holloway) campus. The Director of the SF Bay NERR leads a dynamic, collaborative, and interdisciplinary estuarine science program with local, regional, and national connections. The position is responsible for strategic and collaborative leadership to improve understanding and stewardship of the San Francisco Bay NERR sites and the San Francisco Estuary, and contributes to strategic leadership for other estuaries through NOAA’s NERR System. The position offers a unique opportunity to oversee the application of research to a variety of issue areas including management of tidal wetlands, nature-based adaptation to climate change, water quality, and habitat restoration. This SF Bay NERR Director is based at the EOS Center on SF State’s Romberg Tiburon Campus and reports to the EOS Center’s Executive Director. As this is a management level position (Management Personnel Position, MPP) at SF State, the NERR director shares in providing on-site supervision of the Romberg Tiburon Campus on a weekly basis along with the EOS Center Executive Director and Facilities Operations Director, and has delegated administrative authority for the EOS Center (including staff supervision) during EOS Center Executive Director absence. Position Information Strategic Planning and Execution Develop and maintain a cohesive vision for the San Francisco Bay NERR’s research, education, training, and stewardship programs. Collaboratively (with NERR System and EOS Center leadership and other partners) establish and meet strategic short and long-term program and cross-program objectives. Actively facilitate local, regional, and national NERR system coordination and support of positive working relationships among the Reserve’s partner organizations. Oversee application of research findings to stewardship of the Reserve properties. Demonstrate leadership of natural resource management in the region through written/oral synthesis or other products. Identify and implement opportunities for synergy between NERR programs with those of the EOS Center and SF State. Fiscal Management Manage federal operations grant from NOAA to support NERR staff salaries and programs to meet strategic objectives. Pursue substantial additional external funding that augments Reserve program capacity and supports operations and collaboration with the EOS Center. Effectively manage competitive grants in close coordination with the SF State Office of Research and Sponsored Programs. Educational Leadership Provide leadership and support for development and maintenance of durable educational programs that promote understanding and management of Reserve and SF Bay natural resources. Actively seek and grow opportunities for inclusive participation in NERR programs by diverse and marginalized individuals and groups. Advocate for and foster opportunities for SF State students to engage in research and educational activities of the NERR programs. Support SF State graduate student research through mentorship, guest lectures, and field trips. Contribute to jointly administered public engagement and educational outreach activities at/with the EOS Center. Staff Supervision and Management Attract, hire, retain, develop, motivate, manage, recognize, and reward a staff that supports the NERR’s mission within university policies and procedures. Coordinate with EOS Center Director on needs for office and laboratory space for NERR staff. Organizational Accountability Professionally represent the NERR and EOS Center/ SF State by adhering to professional work standards, image, attendance, and productivity. Represent the NERR on committees, work groups, and/or taskforce teams at the EOS Center, contributing to shared governance at the Romberg Tiburon Campus. Professional Behavior Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D). Demonstrate safe work practices for oneself and others in the office and field environment. Ensure the highest work ethics, legal compliance, quality standards, and accounting practices in achieving short- and long-term objectives. Other Duties as Assigned Some work on weekends and holidays will be required ; this position involves frequent automobile travel between the EOS Center, SF State and off-site locations, as well as occasional air travel. Outdoor work is occasionally required and may include work in tidal wetlands and on small boats. All MPPs may be directed upon occasion by the SF State president or other official to perform other duties that insure safety and security of university operations on both the Romberg Tiburon and Holloway campuses. Embody The Six Roles Of Leader Structure Work: effectively manage and direct workflow, create clear position descriptions, clarify roles and expectations; improve processes for efficiency and effectiveness, empower employees, and delegate work. Manage Talent: hire, coach, and develop employees; ensure a level of diversity that encourages every employee to contribute to their fullest potential. Inspire Performance: set clear goals, monitor performance, coach for results, recognize and address performance outcomes Build Teams: build trust and collaboration among direct reports, peers, campus stakeholders, and supervisors Use & Share Information: convey effective oral and written communication to large and small groups; steward of financial planning and fiscal management; apply policies, procedures, and campus protocols; adopt technology for improved performance; retain knowledge of applicable Collective Bargaining Agreements; project professional presence and nonverbal behavior Facilitate Change: encourage others to develop innovative approaches to addressing problems and opportunities; facilitate the implementation and acceptance of change within the workplace. Embody The Core Competencies Bias toward collaboration and teamwork. Effective communication skills. Customer/Client Focus with an emphasis in problem solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. Diversity and inclusion. Facilitate Change: encourage others to develop innovative approaches to addressing problems and opportunities; facilitate the implementation and acceptance of change within the workplace. Minimum Qualifications Education : Ph.D. or equivalent experience in science, science education, or science policy, with a marine, estuarine, coastal, or ecological focus. Experience : Experience conducting or leading interdisciplinary and applied estuarine science, science education, or coastal zone management programs. Experience in leadership roles, including collaborative work, diplomatic relations, strategic planning, grant management, and responsibility for budget oversight. Experience with supervision of interdisciplinary staff, including demonstrated experience with staff supervision and development, providing formal and informal feedback and mentorship to staff, and leading teams of motivated program managers. Demonstrated success with creating an inclusive working environment and recruiting staff, students, and partners from communities historically and currently marginalized from environmental science and policy careers. Demonstrated experience and success with grant writing. Experience working with the broad range of environmental science, justice, and policy interests around the San Francisco Estuary or similar locations. Knowledge : Knowledge of estuarine science, coastal zone management issues, and science translation, education, and public engagement with demonstrated foundational knowledge of the San Francisco Estuary from scientific, policy, planning, and involved organizations perspectives. Training or professional development on how to develop and support an inclusive and diverse workplace. Skills and/or Abilities : Ability to communicate clearly and effectively in a variety of situations and with diverse audiences. Ability to manage large grants, including a track record of successful grant awards and administration. Demonstrated ability to lead interdisciplinary work. Strong communication, organizational, and computer skills. Preferred Qualifications Experience : Experience in a leadership role working with and/or within universities or other large public organizations. Knowledge : K nowledge of ecological research, watershed or estuarine management, and science policy. Knowledge of local, regional, and national issues and strategies affecting coastal resources. Skill and/or Abilities : Significant ability to inspire and positively motivate both supervised staff and organizational partners. Demonstrated success in supporting an inclusive and diverse workplace. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Feb 21 2024 Pacific Standard Time Applications close: Closing Date/Time:
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Customer Service Coordinator Classification Title: Administrative Support Coordinator II Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, March 13, 2024 at 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under general direction of the Manager of Customer Service, with lead direction from the Business Services Analyst, the Customer Service Coordinator (CSC) works in the Customer Service Center as part of a team that is the face of Facilities Management to the campus. The CSC works independently, to handle multiple customer service priorities and projects while independently applying a variety of policies and procedures. The CSC makes independent decisions on day-today operations and interacts at the highest levels within and outside the university, often in sensitive interpersonal situations, using discretion and judgement. The CSC has full accountability for evaluating Customer Service Center requests to determine the appropriate course of action; reviewing craft timesheets and completed work orders for accuracy and completeness, preparing department chargeback work orders for billing, and assisting with billing reports. The CSC will independently oversee the distribution and receipt of keys and electronic access devices to members of the campus community; assist in maintaining the integrity of the University electronic access system for entrances and exits to buildings and grounds while providing lead guidance to an ASC I in the same duties. In addition to Customer Service duties, the CSC will also provide a variety of administrative support coordination to the Department of Facilities Management as a whole, both as primary and as back up. They will oversee specialized projects from the planning, initiating, executing, and coordinating as well as implementing and evaluating results. Tasks include but are not limited to: correspondence and tracking of elevator permits; entering AiM external charges; updating project tracking spreadsheets, analyzing signage requests and coordinating and communicating with various external departments for final review and approval submitted to the Minor Design Change (MDCC) committee; create requisitions, manage and revise purchase orders, evaluate invoices for completion, route for signatures and submit for payment; process travel claims; plan and coordinate large events; setup meetings, manage calendars of other staff and coordinate other minor administrative tasks as needed. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : $3,865 per month to $4,384 per month; commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range : $3,865 - $6,336 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00a.m. - 5:00p.m. May be eligible for a partial telework schedule, upon management approval, following a training period. Department Information Facilities Management is the steward for the University buildings, physical infrastructure, grounds, and landscape. We perform maintenance and renovation of facilities; plan and manage new construction; support University initiatives though our commitment to building a welcoming campus which covers over 50 buildings on 616 acres; and by creating a dynamic physical environment for students, faculty, staff, and the community. Facilities Management is divided into six departments: Planning, Design and Construction Administrative Services Grounds and Custodian Operations Facility and Central Plant Operations Space Management Sac State Sustainability https://www.csus.edu/administration-business-affairs/facilities-management/ Minimum Qualifications Entry to this classification requires a fully functional knowledge of and skills in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Experience Experience providing clerical and administrative support functions in an office environment. Experience using and operating standard office equipment such as computer, copier, fax and scanner. Experience providing customer service using tact and diplomacy to various constituents. Knowledge, Skills, Abilities Expertise in using office software packages, technology, and systems (e.g. Microsoft Outlook, Word, Excel, Access and PowerPoint). Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations Knowledge of record-keeping, office electronic filing systems and procedures. Exceptional communication skills, both verbally and in writing. Ability to be self-motivated and work independently as well as part of a team. Outstanding organizational and time management skills. Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist. Effective problem-solving skills with the ability to develop practical and thorough solutions. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to successfully complete a background check. Preferred Qualifications Experience in a facilities or equivalent environment. Experience using an enterprise resource planning system such as PeopleSoft. Experience working at an institution of higher education, such as the California State University system. Experience using a database system, preferably a maintenance management system. Knowledge of procurement, hospitality and travel processes. Knowledge of website update tools. Documents Needed to Apply Resume and cover letter. Failure to upload these documents to the online application may result in disqualification. Three professional references are required as part of the online application. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Feb 28 2024 Pacific Standard Time Applications close: Closing Date/Time:
Working Title: Customer Service Coordinator Classification Title: Administrative Support Coordinator II Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, March 13, 2024 at 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under general direction of the Manager of Customer Service, with lead direction from the Business Services Analyst, the Customer Service Coordinator (CSC) works in the Customer Service Center as part of a team that is the face of Facilities Management to the campus. The CSC works independently, to handle multiple customer service priorities and projects while independently applying a variety of policies and procedures. The CSC makes independent decisions on day-today operations and interacts at the highest levels within and outside the university, often in sensitive interpersonal situations, using discretion and judgement. The CSC has full accountability for evaluating Customer Service Center requests to determine the appropriate course of action; reviewing craft timesheets and completed work orders for accuracy and completeness, preparing department chargeback work orders for billing, and assisting with billing reports. The CSC will independently oversee the distribution and receipt of keys and electronic access devices to members of the campus community; assist in maintaining the integrity of the University electronic access system for entrances and exits to buildings and grounds while providing lead guidance to an ASC I in the same duties. In addition to Customer Service duties, the CSC will also provide a variety of administrative support coordination to the Department of Facilities Management as a whole, both as primary and as back up. They will oversee specialized projects from the planning, initiating, executing, and coordinating as well as implementing and evaluating results. Tasks include but are not limited to: correspondence and tracking of elevator permits; entering AiM external charges; updating project tracking spreadsheets, analyzing signage requests and coordinating and communicating with various external departments for final review and approval submitted to the Minor Design Change (MDCC) committee; create requisitions, manage and revise purchase orders, evaluate invoices for completion, route for signatures and submit for payment; process travel claims; plan and coordinate large events; setup meetings, manage calendars of other staff and coordinate other minor administrative tasks as needed. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : $3,865 per month to $4,384 per month; commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range : $3,865 - $6,336 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00a.m. - 5:00p.m. May be eligible for a partial telework schedule, upon management approval, following a training period. Department Information Facilities Management is the steward for the University buildings, physical infrastructure, grounds, and landscape. We perform maintenance and renovation of facilities; plan and manage new construction; support University initiatives though our commitment to building a welcoming campus which covers over 50 buildings on 616 acres; and by creating a dynamic physical environment for students, faculty, staff, and the community. Facilities Management is divided into six departments: Planning, Design and Construction Administrative Services Grounds and Custodian Operations Facility and Central Plant Operations Space Management Sac State Sustainability https://www.csus.edu/administration-business-affairs/facilities-management/ Minimum Qualifications Entry to this classification requires a fully functional knowledge of and skills in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Experience Experience providing clerical and administrative support functions in an office environment. Experience using and operating standard office equipment such as computer, copier, fax and scanner. Experience providing customer service using tact and diplomacy to various constituents. Knowledge, Skills, Abilities Expertise in using office software packages, technology, and systems (e.g. Microsoft Outlook, Word, Excel, Access and PowerPoint). Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations Knowledge of record-keeping, office electronic filing systems and procedures. Exceptional communication skills, both verbally and in writing. Ability to be self-motivated and work independently as well as part of a team. Outstanding organizational and time management skills. Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist. Effective problem-solving skills with the ability to develop practical and thorough solutions. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to successfully complete a background check. Preferred Qualifications Experience in a facilities or equivalent environment. Experience using an enterprise resource planning system such as PeopleSoft. Experience working at an institution of higher education, such as the California State University system. Experience using a database system, preferably a maintenance management system. Knowledge of procurement, hospitality and travel processes. Knowledge of website update tools. Documents Needed to Apply Resume and cover letter. Failure to upload these documents to the online application may result in disqualification. Three professional references are required as part of the online application. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Feb 28 2024 Pacific Standard Time Applications close: Closing Date/Time: