California State Polytechnic University Pomona
3801 West Temple Avenue, Pomona, CA 91768, USA
Type of Appointment : Full-Time, Probationary Collective Bargaining Unit : Academic Professionals of California - Unit 4 Job Classification : Student Services Professional II Anticipated Hiring Amount: Up to $4,610 per month Work Hours : Monday - Friday 8:00am-5:00pm *Hiring for 3 open positions* THE DEPARTMENT Outreach, Recruitment & Educational Partnerships (OREP) is responsible for outreach and recruitment of prospective domestic undergraduate students and plays a key role in enrollment planning and reporting. OREP is charged with promoting the image of the University, it’s programs and uniqueness; attracting and recruiting a diverse and high achieving pool of applicants; developing relationships and collaborations with campus external and internal constituents; and, providing timely, accurate and comprehensive services to students and campus through point of inquiry and enrollment. OREP is responsible for compliance with federal, state, CSU system and University requirements and the timely and accurate dissemination of information to students, parents, campus constituents, the CSU Chancellor's Office, and the external community. OREP provides dedicated quality outreach and recruitment programs and strategic communication to prospective students, schools and community organizations and the delivery of student services that support recruitment, college readiness, and persistence. Programs include domestic undergraduate outreach, out-of-state recruitment, and campus tour programs. OREP reports to the Presidential Associate for Community Partnerships and Expanding Access in the Office of the President. DUTIES AND RESPONSIBILITIES Counseling and Advising Services: Design, develop, implement, and evaluate specific strategies to provide timely and accurate information about Cal Poly Pomona, the admissions process, the California State University system to students, parents, and other external/internal stakeholders. Provides counseling services at community colleges and high schools, conducting pre- admissions advising. Educate and inform stakeholders about admissions eligibility requirements and selection criteria. Provide information to prospective undergraduate and graduate students. Assists students with multifaceted concerns utilizing tact and sensitivity regarding personal issues such as residency status, disabilities, returning students under academic or administrative disqualification, and financial hardship. Provides students with source and contact information for various departments and services on campus depending upon individual circumstances and specified needs. Develops and conducts workshops for prospective students and school counselors in the navigation and uses of ASSIST. Advise students regarding standardized testing. Conducts workshops in the areas of application, transfer, and financial aid. Maintains current knowledge of student services professional practices, counseling theories, enrollment management strategies, enrollment trends both for the University and nationally, and admissions policies and procedures from Title 5 of the California Code of Regulations and CSU Chancellor's Office. Assists in the development of on/off campus programs and projects that support the University's mission of academic excellence, educational equity, and diversity. Maintains familiarity with current Admissions and Outreach programs, services, policies, procedures, and future directives. Observes and demonstrates customer service standards and practices at all times. Recruitment Provides support strategies for the development and execution of high school and transfer student out-of-state recruitment, a comprehensive strategic plan, work cycle, and timeline for student recruiting. Responsible for meeting key performance indicators for all recruitment activities. Executes the Director's strategic direction for the department and examines enrollment trends. Develops and supports strategies and processes that utilize both traditional and innovative sources to cover all recruitment efforts. Serves as a point of contact with out-of-state schools whose students are potential applicants to Cal Poly Pomona. Supports the development of recruiting materials, promotional items, and related branding that will help broaden the exposure of Cal Poly Pomona. Utilizes Slate for all recruitment activity. Conducts motivational and informational presentations for internal and external constituencies regarding academic, cultural, and student assistance programs available on campus. Attends and represents Cal Poly Pomona at conferences and programs. Represents the University at community organization events, high school college night fairs and community college transfer fairs; educates prospective students on how to research admission requirements, articulation agreements listed on ASSIST and transfer planner. Serves as the point of contact for all programs assigned by the Director. Collaborates with the Director and builds partnerships with appropriate campus individuals, committees, services, and programs to facilitate the enrollment of students from assigned special programs and populations. OREP: Participates in all OREP and divisional staff development, staff meetings, and major staff events to promote the University. Conducts testing of systems utilized by OREP (e.g., Cal State Apply application, Slate information/communication system, etc.). Adheres to laws and policies established regarding computer data, records, accounting, and personnel by the California State University, Cal Poly Pomona, and OREP to demonstrate sensitivity and appropriate conduct as a university employee. Adheres to/informs prospective students properly regarding CSU admission policies. Prepares and utilizes outreach reports detailing application, admit, and enrollment trends, and analyzes prospective student inquiries to determine yield strategies. Works extended hours, weekends, and evenings to support OREP programs/services. Ensures compliance and maintains the integrity of prospective student, applicant, and student records; staff members are strictly prohibited from making unauthorized changes without explicit HEERA permission. QUALIFICATIONS Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the two years of experience for positions with a major responsibility for professional career or personal counseling. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, and practices of the program area to which; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Preferred Qualifications Must have excellent communication skills through a variety of modes that include verbal, written and presentational; demonstrates effective listening skills. Outstanding interpersonal and social skills in dealing with a diversity of people; the ability to work independently; to use good judgment, initiative, and resourcefulness in planning work assignments; attention to detail and follow-through. Must have the ability to present and articulate complex requirements and policies concerning enrollment services; be able to respond to in-person, telephone and electronic inquiries. Bilingual in any one of the following languages: Spanish, Chinese Mandarin, Vietnamese, Korean, Hmong, Sign Language, or Tagalog. Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected, and can flourish to achieve their dreams of success. We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website. Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . CSU Classification Salary Range This position is part of the APC bargaining unit. The CSU Classification Standards for this position are located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is: minimum $4,610 and maximum $6,556 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position. Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices . Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Apr 18 2024 Pacific Daylight Time Applications close: May 02 2024 Pacific Daylight Time Closing Date/Time:
Type of Appointment : Full-Time, Probationary Collective Bargaining Unit : Academic Professionals of California - Unit 4 Job Classification : Student Services Professional II Anticipated Hiring Amount: Up to $4,610 per month Work Hours : Monday - Friday 8:00am-5:00pm *Hiring for 3 open positions* THE DEPARTMENT Outreach, Recruitment & Educational Partnerships (OREP) is responsible for outreach and recruitment of prospective domestic undergraduate students and plays a key role in enrollment planning and reporting. OREP is charged with promoting the image of the University, it’s programs and uniqueness; attracting and recruiting a diverse and high achieving pool of applicants; developing relationships and collaborations with campus external and internal constituents; and, providing timely, accurate and comprehensive services to students and campus through point of inquiry and enrollment. OREP is responsible for compliance with federal, state, CSU system and University requirements and the timely and accurate dissemination of information to students, parents, campus constituents, the CSU Chancellor's Office, and the external community. OREP provides dedicated quality outreach and recruitment programs and strategic communication to prospective students, schools and community organizations and the delivery of student services that support recruitment, college readiness, and persistence. Programs include domestic undergraduate outreach, out-of-state recruitment, and campus tour programs. OREP reports to the Presidential Associate for Community Partnerships and Expanding Access in the Office of the President. DUTIES AND RESPONSIBILITIES Counseling and Advising Services: Design, develop, implement, and evaluate specific strategies to provide timely and accurate information about Cal Poly Pomona, the admissions process, the California State University system to students, parents, and other external/internal stakeholders. Provides counseling services at community colleges and high schools, conducting pre- admissions advising. Educate and inform stakeholders about admissions eligibility requirements and selection criteria. Provide information to prospective undergraduate and graduate students. Assists students with multifaceted concerns utilizing tact and sensitivity regarding personal issues such as residency status, disabilities, returning students under academic or administrative disqualification, and financial hardship. Provides students with source and contact information for various departments and services on campus depending upon individual circumstances and specified needs. Develops and conducts workshops for prospective students and school counselors in the navigation and uses of ASSIST. Advise students regarding standardized testing. Conducts workshops in the areas of application, transfer, and financial aid. Maintains current knowledge of student services professional practices, counseling theories, enrollment management strategies, enrollment trends both for the University and nationally, and admissions policies and procedures from Title 5 of the California Code of Regulations and CSU Chancellor's Office. Assists in the development of on/off campus programs and projects that support the University's mission of academic excellence, educational equity, and diversity. Maintains familiarity with current Admissions and Outreach programs, services, policies, procedures, and future directives. Observes and demonstrates customer service standards and practices at all times. Recruitment Provides support strategies for the development and execution of high school and transfer student out-of-state recruitment, a comprehensive strategic plan, work cycle, and timeline for student recruiting. Responsible for meeting key performance indicators for all recruitment activities. Executes the Director's strategic direction for the department and examines enrollment trends. Develops and supports strategies and processes that utilize both traditional and innovative sources to cover all recruitment efforts. Serves as a point of contact with out-of-state schools whose students are potential applicants to Cal Poly Pomona. Supports the development of recruiting materials, promotional items, and related branding that will help broaden the exposure of Cal Poly Pomona. Utilizes Slate for all recruitment activity. Conducts motivational and informational presentations for internal and external constituencies regarding academic, cultural, and student assistance programs available on campus. Attends and represents Cal Poly Pomona at conferences and programs. Represents the University at community organization events, high school college night fairs and community college transfer fairs; educates prospective students on how to research admission requirements, articulation agreements listed on ASSIST and transfer planner. Serves as the point of contact for all programs assigned by the Director. Collaborates with the Director and builds partnerships with appropriate campus individuals, committees, services, and programs to facilitate the enrollment of students from assigned special programs and populations. OREP: Participates in all OREP and divisional staff development, staff meetings, and major staff events to promote the University. Conducts testing of systems utilized by OREP (e.g., Cal State Apply application, Slate information/communication system, etc.). Adheres to laws and policies established regarding computer data, records, accounting, and personnel by the California State University, Cal Poly Pomona, and OREP to demonstrate sensitivity and appropriate conduct as a university employee. Adheres to/informs prospective students properly regarding CSU admission policies. Prepares and utilizes outreach reports detailing application, admit, and enrollment trends, and analyzes prospective student inquiries to determine yield strategies. Works extended hours, weekends, and evenings to support OREP programs/services. Ensures compliance and maintains the integrity of prospective student, applicant, and student records; staff members are strictly prohibited from making unauthorized changes without explicit HEERA permission. QUALIFICATIONS Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the two years of experience for positions with a major responsibility for professional career or personal counseling. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, and practices of the program area to which; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Preferred Qualifications Must have excellent communication skills through a variety of modes that include verbal, written and presentational; demonstrates effective listening skills. Outstanding interpersonal and social skills in dealing with a diversity of people; the ability to work independently; to use good judgment, initiative, and resourcefulness in planning work assignments; attention to detail and follow-through. Must have the ability to present and articulate complex requirements and policies concerning enrollment services; be able to respond to in-person, telephone and electronic inquiries. Bilingual in any one of the following languages: Spanish, Chinese Mandarin, Vietnamese, Korean, Hmong, Sign Language, or Tagalog. Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected, and can flourish to achieve their dreams of success. We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website. Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . CSU Classification Salary Range This position is part of the APC bargaining unit. The CSU Classification Standards for this position are located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is: minimum $4,610 and maximum $6,556 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position. Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices . Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Apr 18 2024 Pacific Daylight Time Applications close: May 02 2024 Pacific Daylight Time Closing Date/Time:
California State Polytechnic University Pomona
3801 West Temple Avenue, Pomona, CA 91768, USA
Type of Appointment : Full-Time, Management Personnel Plan (MPP I) Anticipated Hiring Amount: $47,265 - $83,004 annually (Commensurate with qualifications and experience) Work Hours: Monday - Friday, 8am - 5pm, unless otherwise notified Recruitment Closing Date: Open Until Filled First Application Review: March 27, 2024 ABOUT THE DEPARTMENT The Office of Student Success provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona’s diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals, and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. Student Success provides oversight for academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning. The office handles student petitions related to academic issues, including general academic petitions, retroactive withdrawals, grade appeals, academic renewal, and records the completion of culminating experiences. Student Success provides oversight for University Advising, the Bronco Advising Center, Student Communication, Advising Technology, Undeclared Advising, Early Alerts Programs, Graduation Pledge Programs, the Early Start Program, the Learning Resource Center; Bronco Tutoring; First Year Experience (FYE); Science, Technology, Engineering, and Mathematics Students United to Create a Community for Engineering and Science Success (STEM SUCCESS); Reading, Advising, and Mentoring Program (RAMP); and the University Writing Center. The office of Student Success collaborates with Academic Program, Enrollment Management Services, and College leaders to support students in meeting their academic goals. DUTIES AND RESPONSIBILITIES College Advising Center Oversight: Oversee the development, implementation, and ongoing assessment of an advising caseload model for each assigned College’s staff advisors. Associate Directors will be responsible for monitoring caseload management, reporting, and student progress, and working with staff to develop strategies for improvement when needed. In collaboration with the Director, oversee the design and implementation of common advising initiatives within assigned college. Initiatives include freshman and transfer orientation, mandatory advising, graduation check advising, advising for students in academic difficulty, and advising campaigns to identify students needing additional support to achieve educational goals. Foster and implement a culturally responsive framework that promotes equity-minded advising practices within their assigned teams. Implement retention initiatives based on student data and delivery outcomes. Monitor student success data (retention, graduation, academic standing, success marker completion) and develop strategies to improve student success Provide critical leadership by serving as the primary liaison between College advising centers and Office of Student Success Use key data points from key CPP Connect tools and resources such as CPP Connect Planner and mobile app. Leverage data to make informed decisions about advising utilization, interventions, and improvements. Work with Executive Director of University and other Student Success leadership to align services and operations so that there is one cohesive University advisement plan In collaboration with the Communication Specialist, oversee the redevelopment of the assigned Colleges’ advising websites, videos, and social media to align with university-level information and to standardize the quality and volume of content shared with students. Partner with assigned Colleges’ Associate Deans, Chairs, and Faculty Fellows to develop strategies to collaborate and offer students a cohesive advising experience from both faculty and staff advisors. Partner with Orientation Services on the advising component of orientation, including online orientation modules, LMS-based tools, advising communication, enrollment appointments, and advising tools. Participate in University and College-level committees and projects as assigned. Ensure that adequate data on academic advising and student success is collected, maintained and disseminated to the Director, Assistant Vice President and Associate Provost and other appropriate university leaders. Communicate regularly with Director and Assistance Vice President about potential institutional barriers impacting student success. Develop potential solutions and collaborate with colleagues in other colleges to explore the broad application of issues and resolutions. Other duties as assigned Supervising and Supporting Staff: In collaboration with OSS leadership, recruit, train, supervise and provide general direction to the Advising Coordinators and Student Success Advisors in each assigned College. Engage in weekly check-ins to assess progress. In partnership with the Senior Coordinator of University Advising, develop, implement, and manage training that address staff needs but also foster diversity, inclusion, and cultural competence. Ensure that staff are utilizing key advising tools including BroncoDirect, CPP Connect scheduler, CPP Connect Planner, curriculum sheets, OnBase, and others. Serve as the HEERA manager for the Student Success Ambassadors. In collaboration with the Senior Coordinator for University Advising and the College Advising Coordinators, recruit, train, supervise, and provide general support for the Ambassadors. Advising: Ensures that students experience a consistent and equitable process for receiving high-quality academic advising in a supportive, efficient and timely manner. Review and resolve complicated advising cases that involve multiple colleges. Make recommendation and escalate when appropriate. Promote advising practices grounded in equity, inclusion and social justice. Candidates for the position need to be accomplished individuals with knowledge of, and experience with, student success issues in higher education, best practices in academic advising and how to evaluate them and supporting first-generation and diverse student populations. Maintain excellent working knowledge of university policies, academic regulations and degree requirements. QUALIFICATIONS Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling and advising practice, higher education policy and processes, and leadership. 5 years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, in analysis and resolution of complex student services problems, and in developing, implementing, and navigating complex advising and student success policies and procedures. Thorough knowledge of advising and student success-related policies, procedures and practices. Knowledge of leadership principles and practices including organizational, personnel and fiscal management; ability to collect, analyze and leverage data to drive decision-making, general knowledge of advanced statistical and research methods, ability to generate reports and synthesize information to provide actionable recommendations. Ability to interpret and execute policies that typically affect employees in their area; provide direction and monitor work performance; collaborate across divisions, departments, and institutions to meet students’ needs. Ability to carry out very complex assignments without detailed instructions; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. PREFERRED QUALIFICATIONS List desirable or preferred qualifications. Experience cultivating a learning environment that is inclusive and meets the needs of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of the student, community and employee populations. A master’s degree in Higher Education Leadership, Student Affairs, Counseling, Clinical Psychology, Social Work or a job related field. Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . CSU Classification Salary Range The CSU Classification Standards for this position are located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is: minimum $3,938 and maximum $11,703 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position. Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml . Outside Employment Disclosure Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/outside-employment-disclosure.shtml . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices . Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Mar 13 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Type of Appointment : Full-Time, Management Personnel Plan (MPP I) Anticipated Hiring Amount: $47,265 - $83,004 annually (Commensurate with qualifications and experience) Work Hours: Monday - Friday, 8am - 5pm, unless otherwise notified Recruitment Closing Date: Open Until Filled First Application Review: March 27, 2024 ABOUT THE DEPARTMENT The Office of Student Success provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona’s diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals, and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. Student Success provides oversight for academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning. The office handles student petitions related to academic issues, including general academic petitions, retroactive withdrawals, grade appeals, academic renewal, and records the completion of culminating experiences. Student Success provides oversight for University Advising, the Bronco Advising Center, Student Communication, Advising Technology, Undeclared Advising, Early Alerts Programs, Graduation Pledge Programs, the Early Start Program, the Learning Resource Center; Bronco Tutoring; First Year Experience (FYE); Science, Technology, Engineering, and Mathematics Students United to Create a Community for Engineering and Science Success (STEM SUCCESS); Reading, Advising, and Mentoring Program (RAMP); and the University Writing Center. The office of Student Success collaborates with Academic Program, Enrollment Management Services, and College leaders to support students in meeting their academic goals. DUTIES AND RESPONSIBILITIES College Advising Center Oversight: Oversee the development, implementation, and ongoing assessment of an advising caseload model for each assigned College’s staff advisors. Associate Directors will be responsible for monitoring caseload management, reporting, and student progress, and working with staff to develop strategies for improvement when needed. In collaboration with the Director, oversee the design and implementation of common advising initiatives within assigned college. Initiatives include freshman and transfer orientation, mandatory advising, graduation check advising, advising for students in academic difficulty, and advising campaigns to identify students needing additional support to achieve educational goals. Foster and implement a culturally responsive framework that promotes equity-minded advising practices within their assigned teams. Implement retention initiatives based on student data and delivery outcomes. Monitor student success data (retention, graduation, academic standing, success marker completion) and develop strategies to improve student success Provide critical leadership by serving as the primary liaison between College advising centers and Office of Student Success Use key data points from key CPP Connect tools and resources such as CPP Connect Planner and mobile app. Leverage data to make informed decisions about advising utilization, interventions, and improvements. Work with Executive Director of University and other Student Success leadership to align services and operations so that there is one cohesive University advisement plan In collaboration with the Communication Specialist, oversee the redevelopment of the assigned Colleges’ advising websites, videos, and social media to align with university-level information and to standardize the quality and volume of content shared with students. Partner with assigned Colleges’ Associate Deans, Chairs, and Faculty Fellows to develop strategies to collaborate and offer students a cohesive advising experience from both faculty and staff advisors. Partner with Orientation Services on the advising component of orientation, including online orientation modules, LMS-based tools, advising communication, enrollment appointments, and advising tools. Participate in University and College-level committees and projects as assigned. Ensure that adequate data on academic advising and student success is collected, maintained and disseminated to the Director, Assistant Vice President and Associate Provost and other appropriate university leaders. Communicate regularly with Director and Assistance Vice President about potential institutional barriers impacting student success. Develop potential solutions and collaborate with colleagues in other colleges to explore the broad application of issues and resolutions. Other duties as assigned Supervising and Supporting Staff: In collaboration with OSS leadership, recruit, train, supervise and provide general direction to the Advising Coordinators and Student Success Advisors in each assigned College. Engage in weekly check-ins to assess progress. In partnership with the Senior Coordinator of University Advising, develop, implement, and manage training that address staff needs but also foster diversity, inclusion, and cultural competence. Ensure that staff are utilizing key advising tools including BroncoDirect, CPP Connect scheduler, CPP Connect Planner, curriculum sheets, OnBase, and others. Serve as the HEERA manager for the Student Success Ambassadors. In collaboration with the Senior Coordinator for University Advising and the College Advising Coordinators, recruit, train, supervise, and provide general support for the Ambassadors. Advising: Ensures that students experience a consistent and equitable process for receiving high-quality academic advising in a supportive, efficient and timely manner. Review and resolve complicated advising cases that involve multiple colleges. Make recommendation and escalate when appropriate. Promote advising practices grounded in equity, inclusion and social justice. Candidates for the position need to be accomplished individuals with knowledge of, and experience with, student success issues in higher education, best practices in academic advising and how to evaluate them and supporting first-generation and diverse student populations. Maintain excellent working knowledge of university policies, academic regulations and degree requirements. QUALIFICATIONS Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling and advising practice, higher education policy and processes, and leadership. 5 years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, in analysis and resolution of complex student services problems, and in developing, implementing, and navigating complex advising and student success policies and procedures. Thorough knowledge of advising and student success-related policies, procedures and practices. Knowledge of leadership principles and practices including organizational, personnel and fiscal management; ability to collect, analyze and leverage data to drive decision-making, general knowledge of advanced statistical and research methods, ability to generate reports and synthesize information to provide actionable recommendations. Ability to interpret and execute policies that typically affect employees in their area; provide direction and monitor work performance; collaborate across divisions, departments, and institutions to meet students’ needs. Ability to carry out very complex assignments without detailed instructions; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. PREFERRED QUALIFICATIONS List desirable or preferred qualifications. Experience cultivating a learning environment that is inclusive and meets the needs of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of the student, community and employee populations. A master’s degree in Higher Education Leadership, Student Affairs, Counseling, Clinical Psychology, Social Work or a job related field. Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . CSU Classification Salary Range The CSU Classification Standards for this position are located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is: minimum $3,938 and maximum $11,703 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position. Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml . Outside Employment Disclosure Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/outside-employment-disclosure.shtml . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices . Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Mar 13 2024 Pacific Daylight Time Applications close: Closing Date/Time: