Academic Advisor (Student Services Professional II) (506440)

  • San Diego State University
  • San Diego, California
  • Jan 01, 2022
Full Time Education and Training

Job Description


Position Summary

The Fowler College of Business (FCB) consists of one school and four academic departments (Charles W. Lamden School of Accountancy, Finance, Management Information Systems, Management, and Marketing), a Dean, a Senior Associate Dean for External Relations and Programs, an Associate Dean for Academic Affairs, an Assistant Dean for Student Affairs, a Director for Resource Management, a Director for Graduate Programs, a Director for Undergraduate Programs, a Director for Assessment, a Director for the Graduate Career Management Center, and a Managing Director for the Center for Advancing Global Business.

The Center for Student Success within the College provides all academic and informational advising for prospective and current students in the Undergraduate Program. It also focuses on students experiencing academic difficulty and those participating in special programs. It provides assistance to students in filling out academic forms and petitions, and in understanding university and college policies, requirements and procedures. The unit is responsible for implementing all policies, procedures, and decisions made regarding currently attending Business majors. The unit coordinates the following: primary commencement function (undergraduate for approximately 1,200 students/8,000 guests); undergraduate academic advising, tutoring, study abroad, incoming freshman and transfer student orientation among others.

The Academic Advisor serves as a staff member in the Fowler College of Business assigned to the Center for Student Success. Under general supervision, the position provides individual and group information and advising for a student population of approximately 5,000 undergraduates in Business Administration and participates as a team member in the development of Center for Student Success policies and procedures.

The position will be responsible for the academic advising of an assigned caseload of prospective and current students within the Fowler College of Business. Under the general supervision of the Assistant Dean for Student Affairs and the Lead Advisor, the position will advise students through individual appointments, group advising sessions, over the telephone and email.

The position will counsel academically at-risk students and those not making progress towards degree to identify possible solutions and make referrals to appropriate College and campus resources. The position is an integral part of the Center for Student Success team and will provide staffing support at related events and assist other staff members as needed for successful maintenance of unit goals. Some evening and weekend hours will be required.

For more information regarding the Fowler College of Business, click here.

This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on or before June 30, 2022, with the possibility of reappointment. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m. with occasional evenings and weekends, but may vary based on operational needs.

The individual hired into this role will work on-campus at SDSU in San Diego.

Education and Experience


Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A Master's degree in a job-related field may be substituted for one year of the professional experience.


Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the required knowledge and abilities may be substituted for the required education on a year-for-year basis.

Specialized Skills
  • Ability to interact effectively with students, parents, faculty, and staff and to work as a member of a team.
  • Experience using MS Office Suite and familiarity with web based applications.
  • Flexibility, and attention to detail are required.
  • Ability to manage multiple tasks.
  • Must maintain confidentiality of student information and records.
  • Must have excellent organizational skills, strong interpersonal skills effective public speaking capability, be detail and goal-oriented and able to multi-task.

Preferred Qualifications
  • Three years of experience working in a college or university's admissions, advising, evaluations, registrar, or other student service related office.
  • Experience presenting to diverse audiences of varying size.
  • Experience in student advising.
  • Experience explaining and interpreting academic policies governing a public or private university either in person, on the phone or via email.
  • Experience working in an academic setting.
  • Master's degree preferred
  • General knowledge of the principles, practices and trends of the Student Affairs field as well as general knowledge of the policies, procedures and practices of the program area to which assigned. Thorough knowledge of the principles of individual and group behavior; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned; working knowledge of student services programs outside the program to which immediately assigned.
  • Ability to analyze complex situations accurately and adopt effective courses of action; ability to advise students individually and in groups on complex student-related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; ability to carry out a variety of professionally complex assignments without detailed instructions; and ability to establish and maintain cooperative working relationships with a variety of individuals.
  • Excellent customer service skills.
  • Strong computer and database management skills; demonstrated ability to work in a team oriented environment.
  • Initiative and creativity are required for situations involving changing guidelines and regulations or when existing procedures and guidelines must be applied to unusual circumstances.
  • Ability to carry out day-to-day assignments without immediate direction.

Compensation and Benefits

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. Starting salary upon appointment not expected to exceed $4,304 per month.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $4,304 - $6,120 per month.

SDSU COVID-19 Vaccine Policy

In accordance with the California State University systemwide policy and the Academic Professionals of California Union MOU, the individual hired into this position may voluntarily provide proof of vaccination against COVID-19. Alternatively, those who choose not to provide proof of vaccination will be considered unvaccinated and required to participate in SDSU's COVID-19 testing program. Proof of vaccination or COVID test results will be submitted through the university's secure online health portal. An individual is considered fully vaccinated two weeks after their second dose of a two-shot vaccine or two weeks after the first dose of a single-shot vaccine.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on November 15, 2021. To receive full consideration, apply by November 14, 2021. The position will remain open until filled.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Rachael Stalmann at

Closing Date/Time: Open until filled

Job Address

San Diego, California 92182 United States View Map