RESIDENCE CONDUCT COORDINATOR (Student Services Professional III) (VA1540)

  • California State University, Chico
  • Chico, California
  • Jan 01, 2022
Full Time Education and Training Public Health

Job Description

Recruitment Details
Recruitment Number VA1540
Posting Period Open Until Filled (Review of Applications will begin 12/01/21. Applications received after that date may be considered.)
On Campus Only Promotional Opportunity No
Working Title RESIDENCE CONDUCT COORDINATOR (Student Services Professional III)
Level/Range/Grade 1
Salary Range (From $ to $) $4,691 - $6,683 per month / $56,292 - $80,196 annually (New employees should anticipate being hired at the beginning of the salary range)
Department University Housing
Number of Positions 2
FLSA Code Exempt
Status Temporary (Renewable)
Full-time/part-time (if part-time, indicate time base) Full-time
Pay Plan 12/12
CBU/MOU R04 - APC - Academic Support
Quick Link

Hours Per Day 8 hours during the school year / 10 hours during the summer
Days Per Week 5 days during the school year / 4 days during the summer
Shift Day
Primary Duties The Residence Conduct Coordinator (RCC) staff are responsible for the daily functions of a student conduct curriculum and policy accountability. RCCs will meet with students who have violated a University Housing policy outlined in the "University Housing Community Standards." Day-to-day work is performed independently, however incumbent also serves as a member of the Residential Life team comprised of the Associate Director for Residential Life, four Residence Conduct Coordinators (RCC) staff, four Residence Life Coordinators (RLC) staff, the Senior Coordinator for Residential Life Leadership and Development, Senior Coordinator for Conduct and Compliance, and Hub Program Coordinator. CSU, Chico has an on-campus student housing population of 2,400. The RCC's primary responsibility is adjudicating conduct cases; additionally they provide conduct related programming, customer service, resource referrals, and crisis response. Incumbents deal with complex, sensitive situations, and must use sound professional judgment and successful counseling techniques to effectively interact with college students. This position also co-supervises 14-18 Resident Advisors. This is a live-in position that emphasizes development of the students as a person, as well as hall management needs. The Residential Life staff is on-call 24 hours a day, however, actual working time is varied and flexible and opportunity for adequate time off is available. May include late night, early morning, and weekend commitments as situations dictate/require.

For a full description of job duties, please visit:

As of September 30, 2021, the CSU requires all faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or have received a medical or religious exemption. Selected candidates should be prepared to comply with this requirement. The systemwide policy can be found at Questions can be sent to: (staff and management positions) or (faculty positions).

Knowledge, Skills and Abilities KNOWLEDGE:
Incumbent must possess:
Thorough knowledge of:
• The principles of individual and group behavior.

Working knowledge of:
• A variety of Higher Education programs outside the program to which immediately assigned.
• The principles, practices, and trends of the Higher Education field as well as working knowledge of the policies, procedures and practices of Student Life and Leadership, Student Organizations, and Greek Life.
• The methods and problems of organization and program management.
• Research, interview, and observation techniques for the purpose of recording, classifying, and interpreting factual information.

General knowledge of:
• The principles, practices and trends of the Student Services field.
• Individual counseling techniques.
• Organizational procedures and activities of the specific campus to which position is assigned, or ability to rapidly acquire such knowledge.

Fluent with standard office equipment (computers, copiers, phones) and standard office software packages such as, Microsoft Office, such as Word, Excel, and Outlook.

Incumbent must possess:
• Judgment to recommend solutions to problems and changes in program procedures.
• Technical expertise to recommend change in program procedures to act as spokespersons for the program in their area of expertise and resolve problems within their area of assignment.
• Tact and persuasiveness to achieve understanding and cooperation.
• Planning and organizational skills.
• Advanced human relations skills to interact with highly visible student groups and interact with persons with hostile reactions and bring such situations under control.
• Interviewing and counseling techniques.
• Strong computer skills, including the ability to effectively utilize computer hardware and software tools such as Microsoft Word, Excel, Outlook, Maxient, Star Rez, and Access.
• Demonstrated skill researching innovative education and training techniques.
• Effective interpersonal skills to motivate and inspire college students.
• Demonstrated and effective skills at making decisions and carrying through on actions.
• Excellent organizational skills to handle heavy workload and multiple projects with frequent interruptions and schedule changes.

Incumbent must have the ability to:
• Analyze complex situations accurately and adopt effective courses of action.
• Advise students individually and in groups on complex student-related matters.
• Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
• Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
• Carry out a variety of professionally complex assignments without detailed instructions.
• Establish and maintain cooperative working relationships with a variety of individuals.
• Recognize multi-cultural, multi-sexed and multi-aged value systems and work accordingly.
• Make decisions and carry through with actions having implications with regard to other program or service areas.
• Rapidly acquire a working knowledge of the overall operation, functions and programs of the campus, and specific objectives of the campus Student Services program and its relationship to the total campus operation.
• Interpret and apply program rules and regulations.
• Present clear and concise information orally and in written reports.
• Participate in and contribute to group meetings, conferences and interviews.
• Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Obtain factual and interpretative information through interviews.
• Advise students individually and in groups on routine matters where required.
• Perform assigned duties.
Required Education and/or Experience Equivalent to graduation from a four-year college or university in in one of the behavioral sciences, public or business administration, or a job-related field.
Three years of full-time professional experience in one of the student services program areas or in a related field; experience should give evident of competence and indicate the potential for further growth.

*A Master's degree in a job-related field may be substituted for one year of the professional experience. Additional specialized experience which demonstrates the applicant has successfully applied the knowledge and abilities of a Student Services professional may also be substituted for required education on a year-for year basis.

Additional Requirements for this Position N/A
Recruitment Preferences Preference may be given to applicants with the following as they may be considered specialized skills:
• Master's degree in Behavioral, Social Science, College Student Personnel, Higher Education, Counselling, Management, Public Administration, Sociology, or a related discipline.
• One year of full-time equivalent experience in the assigned area.
• Adjudication and case management experience.
• Experience using the res life management software system, Maxient.
• Evidence of commitment to equity and inclusion.
Special Requirements • California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates.
• The person holding this position is considered a "General Mandated Reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 (revised July 21, 2017) as a condition of employment.
• Position requires incumbent to live in an on-campus residence hall apartment for the entire contractual period. This position includes dining hall privileges; a one- or two-bedroom furnished apartment, which includes utilities. UH has a pet policy and a partner policy. All approved partners must complete a background check.
• At least one person from the Residential Life staff is on-call 24 hours a day. The nature of the position requires incumbent to work variable hours, including late night and early morning hours as situations dictate/require as well as serve when needed in an emergency response capacity.
• Throughout employment in this position incumbent must maintain a valid California Driver's License as well as continued completion and compliance of the CSU Defensive Driver's Training course.
• This position is designated as a Campus Security Authority (CSA) under the Clery Act and is required to comply with the requirements of this designation.

Incumbent/applicant will need to be able to perform the essential job functions (duties) of this position with or without reasonable accommodation. This position alternates between remaining in a stationary position operating a personal computer for long periods of time and frequently moving about inside the office. Must be able to travel across campus to other offices and buildings for meetings and events.
This position requires incumbent to live in an on-campus residence hall apartment for the entire contractual period. This position includes dining hall privileges; a one- or two-bedroom furnished apartment, which includes utilities. Work involves frequent to constant interaction with students, parents, guests, faculty and staff. At least one person from the Residential Life staff is on-call 24 hours a day. The nature of the position requires incumbent to work variable hours, including late night and early morning hours as situations dictate/require as well as serve when needed in an emergency response capacity. May occasionally work outside and locations may include even and uneven walking surfaces, exposure to weather changes such as temperatures, humidity or precipitation.
Benefits This position qualifies for benefits including tuition fee waiver (if eligible).
Benefit Information CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). Eligibility for standard CSU benefits is based on an appointment of half-time or more for a period exceeding six months. Employees appointed less than half-time or less than six months are not eligible for standard CSU benefits but do receive prorated sick leave and vacation.

Eligibility for Affordable Care Act (ACA) benefits is based on an appointment of at least three-quarter time, hired to work a minimum of 130 hours per month over the course of the appointment or works an average of 130 hours or more per month during the measurement period. The ACA guidelines provide for health coverage or FlexCash only. ACA does not provide dental or vision plan coverage.
About the University and Community California State University (CSU), Chico is a comprehensive and residential public University, holding Hispanic-Serving Institution (HSI) designation and operating as part of the 23-campus CSU system. The University enrolls over 17,000 students from diverse cultural, ethnic, and socioeconomic backgrounds, with over half identifying as first-generation college students. Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, "Today Decides Tomorrow," is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century.

The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from San Francisco Bay Area. A safe residential community, Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that CSU, Chico stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land and the waters that run through campus.

CSU, Chico is committed to recruiting outstanding candidates who reflect the diverse, intercultural, and intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of achievement gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and activities that support an inclusive, accessible, and equitable learning and working environment.

The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.
Open Date (posting open date) 11/17/2021
Close Date (posting close date)
Open Until Filled Yes

Closing Date/Time: Open until filled

Job Address

Chico, California 95929 United States View Map