County of Mendocino, CA
Ukiah, California, United States
The Position This current vacancy is in Social Services - Special Investigation Unit in Ukiah, CA. The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions throughout the County, should they occur. Pursuant to current bargaining unit agreements, employees regularly assigned to the coastal region or in Covelo are eligible to receive a 5% assignment premium . Under limited supervision, Eligibility Specialist Supervisor plans, organizes, and supervises the work of a unit, ensuring adequate coverage and equitable caseload/workload among staff members engaged in determining eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; identifies staff training needs; conducts performance evaluations and recommends disciplinary measures; analyzes cases to ensure accuracy of decisions and timeliness of processing; handles specialized caseloads; assists with difficult program cases and makes final processing decisions in relation to such cases; assists in program development and management; and performs related work as required. Most working supervisors also spend a substantial portion of their time performing the most difficult and complex work of the section or unit; and perform other specialized assignments. Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600. Job Requirements and Minimum Qualifications D uties may include but are not limited to the following: Plans, assigns, supervises and reviews the work of a unit of employees determining eligibility of applicants and recipients for public assistance programs. Selects, trains, evaluates, and disciplines subordinate staff. Provides direction to staff on implementation of policy and procedures. Holds individual and group conferences to discuss or interpret rules, regulations and policies. Confers with workers regarding discrepancies in the system. Determines need for training and oversight and provides appropriate training and direction. Analyzes cases to ensure accuracy of decisions and timeliness of processing; provides technical support to staff in case processing. Ensures that regulatory and automated system deadlines are met in a timely manner in accordance with local, state, and federal compliance regulations, as well as internal performance standards. Represents the department at meetings, attends conferences, and participates in studies and research projects as assigned. Interviews complainants and addresses performance and personnel problems. Receives and prepares correspondence and required reports relating to unit activity and other matters. Assists in the development and implementation of procedures for public assistance programs. Determines the level of benefits to which the client is entitled by making complex mathematical computations and/or complex computer entries. Reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determinations. Explains a variety of health insurance plan options, costs and individual plan features. Monitors on-going eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes. Determines need for additional services and makes referrals as needed for employment and other services to outside agencies; and directs clients accordingly. Organizes and prioritizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy. Enters and maintains case records, including written narratives, forms and computer documents in a clear and readable format. Troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed; may participate in system testing and design. Communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality. Responds to questions and complaints of clients in person, by telephone, mail and/or email communication. Provides pertinent forms and pamphlets to clients as required. Identifies suspected fraud and makes referrals for investigation. Makes referrals to social service workers as needed. Participates in special projects, studies, work assignments, meetings, conferences and committees. Performs related duties as assigned. MINIMUM QUALIFICATIONS REQUIRED Education and Experience: EITHER Pattern 1: One (1) year of full-time experience performing advanced journey level duties in the Eligibility Specialist III or Employment and Training Worker III classification with Mendocino County, or one (1) year of full-time experience performing advanced journey level duties in the (equivalent) Eligibility Specialist III, Eligibility Worker III, or Employment and Training Worker III classification in an Interagency Merit System (IMS) or Approved Local Merit Systems (ALMS) county. Pattern 2: Two (2) years of full-time experience performing journey level duties in the Eligibility Specialist II or Employment and Training Worker II classification with Mendocino County, or two (2) years of full-time experience performing journey level duties in the (equivalent) Eligibility Specialist II, Eligibility Worker II, or Employment and Training Worker II classification in an Interagency Merit System (IMS) or Approved Local Merit Systems (ALMS) county. Some positions may require possession of special language and culture skills as a bona fide qualifications standard. In these cases, candidates must demonstrate that they possess the required skills. Licenses and Certifications: Valid Driver's License Knowledge, Skills, and Abilities Knowledge of : General goals and purpose of public social services programs. Principles and practices of organization, workload management and time management. Laws, rules, regulations, policies and procedures governing eligibility for diverse public assistance programs and related case administrative techniques. Policies, procedures and programs of the county Social Services branch. Methods and techniques of conducting an investigative interview and information gathering. Principles of training and staff development. Modern office practices, methods, and procedures. Computer software programs to conduct research, assess information and/or prepare documentation. Record keeping practices and procedures. Principles of mathematical calculations. Intricacies of health insurance plans and medical health plan options and associated terminology. Principles and practices of effective customer service. Cultural and human behavior, including knowledge of self, to interact effectively with clients and staff. Structure and content for the English language including the meaning and spelling of words, rules of composition and grammar. Modern equipment and communication tools used for business functions and program, project and task coordination. Skill to: Analyze and interpret written, numerical, and verbal data from various sources. Enter and maintain data accurately and timely into a computerized system. Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness. Read, understand, apply, and explain complicated and detailed correspondence and reports, regulations, and policy directives. Perform a variety of mathematical computations accurately and rapidly. Prepare clear, concise, and accurate records and reports. Communicate clearly and concisely, both orally and in writing, using appropriate grammar and syntax. Interact with people in a courteous manner in person, on the telephone, by mail or e-mail communication. Assess and manage difficult and hostile persons or situations; or call for intervention when appropriate. Establish and maintain cooperative working relationships with the public and staff. Mental and Physical Abilities: Exercise sound judgment when organizing, directing and prioritizing unit activities. Select, train, supervise, evaluate, and discipline subordinate staff. Interpret and explain regulations and policy directives. Apply the policies, procedures, and programs of the County Social Services branch. Apply the laws, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs. Evaluate and make appropriate recommendations and corrections on selected cases. Identify available resources, and communicate with others to obtain and verify information concerning eligibility. Use fact finding techniques and perform in-depth and interactive interviewing. Determine appropriate course of action in emergency situations. Make referrals to appropriate agencies and social service programs. Detect and evaluate potential fraudulent situations. Utilize multiple electronic information, social services systems and analyze and interpret such information. Navigate through computer screens and effectively use computer systems, software applications and modern business equipment to perform a variety of work tasks. Identify when computer output is incorrect and make corrections. Process cases manually as required. Function effectively in a system with strict deadlines and constant changes. Explain complex rules and programs so they can be understood by people of diverse socio-economic, cultural and educational backgrounds. Gather, record and correctly evaluate data, income and additional necessary information required for the determination of eligibility for one or more programs. Explain health insurance plan options and plan details available to clients. Review a variety of documents to obtain needed household filing information. Explain health care reform tax credit implications to clients. Refer clients to other community services as needed. Work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion. Follow written and oral directions and instructions. While performing the essential functions of this job, the incumbent is regularly required to: walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; speak and hear; and push, pull, move, or lift above and below the neck objects weighing up to 25 pounds. Selection Procedure & Other Important Information Important Application Information: It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply. You must complete all sections of the application. A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application. Blank applications that contain only a résumé or those that reference “see résumé” will be rejected as incomplete. Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date. Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application. You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character. Application materials are the property of Mendocino County and will not be returned. It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews. The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards. Should a change be made, applicants will be notified. The provisions of this job bulletin do not constitute an expressed or implied contract. Examination Process: All complete applications will be reviewed; incomplete applications will not be considered. Based on the number of qualified candidates, applicants meeting the job requirements and qualifications will be invited to participate in an oral examination (weight 100) or an unassembled exam, consisting of an evaluation of education and experience as stated on the application form. The examination process will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list. Special Testing: If you require special testing arrangements to accommodate a disability or religious conviction you must contact Human Resources at 707.234.6600 prior to the test date to make your requirements known. You must provide enough advance notice to allow Human Resources to properly review and evaluate your request . Special Requirements: Employment in some County departments or positions may require the successful completion of a pre-employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening. This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date. The County of Mendocino is an Equal Opportunity Employer This information is a summary of general benefits. Benefits listed in Mendocino County Resolutions or Memorandums of Understanding prevail over this listing. This information is not legally binding, nor does it constitute a Contract. SALARY Compensation is based on a five-step salary range, with annual merit-based increases within the salary range. RETIREMENT Covered under Social Security and the 1937 act; both employees and the County pay into the retirement fund. For the most current information regarding County Retirement please go to: https://www.mendocinocounty.org/retirement HOLIDAYS AND PERSONAL LEAVE Mendocino County observes 11 paid holidays per year. Employees are granted 24 - 48 hours of personal leave annually, depending upon Bargaining Unit. VACATION Accrues at the rate of two weeks per year for three years. Three weeks per year after three years, four weeks after eight years and five weeks after 15 years. SICK LEAVE Paid sick leave accrues at the rate of 1.25 days per month, or 15 days per year. Accruals are pro-rated for part-time employees working at least 20 hours per week. Part-time employees working less than 20 hours per week, and extra-help employees receive up to 24 hours (or 3 days) of paid sick leave annually. MEDICAL, DENTAL, VISION,AND LIFE INSURANCE The County and the employee share the cost of an employee selected health care plan; enrollment in the plan includes $20,000 Life Insurance. HEALTH INSURANCE For the most current information regarding Health Insurance please go to: http://www.mendocinocounty.org/hr/ehb EMPLOYEE ASSISTANCE PROGRAM For the most current information regarding Employee Assistance please go to: http://www.mendocinocounty.org/hr/eap EMPLOYEE WELLNESS PROGRAM For the most current information regardingEmployee Wellness please go to: http://www.mendocinocounty.org/hr/mcwow LABOR CONTRACTS For the complete list of most current labor agreements please go to: http://www.mendocinocounty.org/hr/labor Closing Date/Time: 3/31/2024 11:59 PM Pacific
Mar 16, 2024
Full Time
The Position This current vacancy is in Social Services - Special Investigation Unit in Ukiah, CA. The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions throughout the County, should they occur. Pursuant to current bargaining unit agreements, employees regularly assigned to the coastal region or in Covelo are eligible to receive a 5% assignment premium . Under limited supervision, Eligibility Specialist Supervisor plans, organizes, and supervises the work of a unit, ensuring adequate coverage and equitable caseload/workload among staff members engaged in determining eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; identifies staff training needs; conducts performance evaluations and recommends disciplinary measures; analyzes cases to ensure accuracy of decisions and timeliness of processing; handles specialized caseloads; assists with difficult program cases and makes final processing decisions in relation to such cases; assists in program development and management; and performs related work as required. Most working supervisors also spend a substantial portion of their time performing the most difficult and complex work of the section or unit; and perform other specialized assignments. Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600. Job Requirements and Minimum Qualifications D uties may include but are not limited to the following: Plans, assigns, supervises and reviews the work of a unit of employees determining eligibility of applicants and recipients for public assistance programs. Selects, trains, evaluates, and disciplines subordinate staff. Provides direction to staff on implementation of policy and procedures. Holds individual and group conferences to discuss or interpret rules, regulations and policies. Confers with workers regarding discrepancies in the system. Determines need for training and oversight and provides appropriate training and direction. Analyzes cases to ensure accuracy of decisions and timeliness of processing; provides technical support to staff in case processing. Ensures that regulatory and automated system deadlines are met in a timely manner in accordance with local, state, and federal compliance regulations, as well as internal performance standards. Represents the department at meetings, attends conferences, and participates in studies and research projects as assigned. Interviews complainants and addresses performance and personnel problems. Receives and prepares correspondence and required reports relating to unit activity and other matters. Assists in the development and implementation of procedures for public assistance programs. Determines the level of benefits to which the client is entitled by making complex mathematical computations and/or complex computer entries. Reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determinations. Explains a variety of health insurance plan options, costs and individual plan features. Monitors on-going eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes. Determines need for additional services and makes referrals as needed for employment and other services to outside agencies; and directs clients accordingly. Organizes and prioritizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy. Enters and maintains case records, including written narratives, forms and computer documents in a clear and readable format. Troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed; may participate in system testing and design. Communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality. Responds to questions and complaints of clients in person, by telephone, mail and/or email communication. Provides pertinent forms and pamphlets to clients as required. Identifies suspected fraud and makes referrals for investigation. Makes referrals to social service workers as needed. Participates in special projects, studies, work assignments, meetings, conferences and committees. Performs related duties as assigned. MINIMUM QUALIFICATIONS REQUIRED Education and Experience: EITHER Pattern 1: One (1) year of full-time experience performing advanced journey level duties in the Eligibility Specialist III or Employment and Training Worker III classification with Mendocino County, or one (1) year of full-time experience performing advanced journey level duties in the (equivalent) Eligibility Specialist III, Eligibility Worker III, or Employment and Training Worker III classification in an Interagency Merit System (IMS) or Approved Local Merit Systems (ALMS) county. Pattern 2: Two (2) years of full-time experience performing journey level duties in the Eligibility Specialist II or Employment and Training Worker II classification with Mendocino County, or two (2) years of full-time experience performing journey level duties in the (equivalent) Eligibility Specialist II, Eligibility Worker II, or Employment and Training Worker II classification in an Interagency Merit System (IMS) or Approved Local Merit Systems (ALMS) county. Some positions may require possession of special language and culture skills as a bona fide qualifications standard. In these cases, candidates must demonstrate that they possess the required skills. Licenses and Certifications: Valid Driver's License Knowledge, Skills, and Abilities Knowledge of : General goals and purpose of public social services programs. Principles and practices of organization, workload management and time management. Laws, rules, regulations, policies and procedures governing eligibility for diverse public assistance programs and related case administrative techniques. Policies, procedures and programs of the county Social Services branch. Methods and techniques of conducting an investigative interview and information gathering. Principles of training and staff development. Modern office practices, methods, and procedures. Computer software programs to conduct research, assess information and/or prepare documentation. Record keeping practices and procedures. Principles of mathematical calculations. Intricacies of health insurance plans and medical health plan options and associated terminology. Principles and practices of effective customer service. Cultural and human behavior, including knowledge of self, to interact effectively with clients and staff. Structure and content for the English language including the meaning and spelling of words, rules of composition and grammar. Modern equipment and communication tools used for business functions and program, project and task coordination. Skill to: Analyze and interpret written, numerical, and verbal data from various sources. Enter and maintain data accurately and timely into a computerized system. Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness. Read, understand, apply, and explain complicated and detailed correspondence and reports, regulations, and policy directives. Perform a variety of mathematical computations accurately and rapidly. Prepare clear, concise, and accurate records and reports. Communicate clearly and concisely, both orally and in writing, using appropriate grammar and syntax. Interact with people in a courteous manner in person, on the telephone, by mail or e-mail communication. Assess and manage difficult and hostile persons or situations; or call for intervention when appropriate. Establish and maintain cooperative working relationships with the public and staff. Mental and Physical Abilities: Exercise sound judgment when organizing, directing and prioritizing unit activities. Select, train, supervise, evaluate, and discipline subordinate staff. Interpret and explain regulations and policy directives. Apply the policies, procedures, and programs of the County Social Services branch. Apply the laws, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs. Evaluate and make appropriate recommendations and corrections on selected cases. Identify available resources, and communicate with others to obtain and verify information concerning eligibility. Use fact finding techniques and perform in-depth and interactive interviewing. Determine appropriate course of action in emergency situations. Make referrals to appropriate agencies and social service programs. Detect and evaluate potential fraudulent situations. Utilize multiple electronic information, social services systems and analyze and interpret such information. Navigate through computer screens and effectively use computer systems, software applications and modern business equipment to perform a variety of work tasks. Identify when computer output is incorrect and make corrections. Process cases manually as required. Function effectively in a system with strict deadlines and constant changes. Explain complex rules and programs so they can be understood by people of diverse socio-economic, cultural and educational backgrounds. Gather, record and correctly evaluate data, income and additional necessary information required for the determination of eligibility for one or more programs. Explain health insurance plan options and plan details available to clients. Review a variety of documents to obtain needed household filing information. Explain health care reform tax credit implications to clients. Refer clients to other community services as needed. Work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion. Follow written and oral directions and instructions. While performing the essential functions of this job, the incumbent is regularly required to: walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; speak and hear; and push, pull, move, or lift above and below the neck objects weighing up to 25 pounds. Selection Procedure & Other Important Information Important Application Information: It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply. You must complete all sections of the application. A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application. Blank applications that contain only a résumé or those that reference “see résumé” will be rejected as incomplete. Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date. Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application. You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character. Application materials are the property of Mendocino County and will not be returned. It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews. The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards. Should a change be made, applicants will be notified. The provisions of this job bulletin do not constitute an expressed or implied contract. Examination Process: All complete applications will be reviewed; incomplete applications will not be considered. Based on the number of qualified candidates, applicants meeting the job requirements and qualifications will be invited to participate in an oral examination (weight 100) or an unassembled exam, consisting of an evaluation of education and experience as stated on the application form. The examination process will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list. Special Testing: If you require special testing arrangements to accommodate a disability or religious conviction you must contact Human Resources at 707.234.6600 prior to the test date to make your requirements known. You must provide enough advance notice to allow Human Resources to properly review and evaluate your request . Special Requirements: Employment in some County departments or positions may require the successful completion of a pre-employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening. This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date. The County of Mendocino is an Equal Opportunity Employer This information is a summary of general benefits. Benefits listed in Mendocino County Resolutions or Memorandums of Understanding prevail over this listing. This information is not legally binding, nor does it constitute a Contract. SALARY Compensation is based on a five-step salary range, with annual merit-based increases within the salary range. RETIREMENT Covered under Social Security and the 1937 act; both employees and the County pay into the retirement fund. For the most current information regarding County Retirement please go to: https://www.mendocinocounty.org/retirement HOLIDAYS AND PERSONAL LEAVE Mendocino County observes 11 paid holidays per year. Employees are granted 24 - 48 hours of personal leave annually, depending upon Bargaining Unit. VACATION Accrues at the rate of two weeks per year for three years. Three weeks per year after three years, four weeks after eight years and five weeks after 15 years. SICK LEAVE Paid sick leave accrues at the rate of 1.25 days per month, or 15 days per year. Accruals are pro-rated for part-time employees working at least 20 hours per week. Part-time employees working less than 20 hours per week, and extra-help employees receive up to 24 hours (or 3 days) of paid sick leave annually. MEDICAL, DENTAL, VISION,AND LIFE INSURANCE The County and the employee share the cost of an employee selected health care plan; enrollment in the plan includes $20,000 Life Insurance. HEALTH INSURANCE For the most current information regarding Health Insurance please go to: http://www.mendocinocounty.org/hr/ehb EMPLOYEE ASSISTANCE PROGRAM For the most current information regarding Employee Assistance please go to: http://www.mendocinocounty.org/hr/eap EMPLOYEE WELLNESS PROGRAM For the most current information regardingEmployee Wellness please go to: http://www.mendocinocounty.org/hr/mcwow LABOR CONTRACTS For the complete list of most current labor agreements please go to: http://www.mendocinocounty.org/hr/labor Closing Date/Time: 3/31/2024 11:59 PM Pacific
County of Mendocino, CA
Ukiah, California, United States
The Position ** This job posting has been extended and will now close on Sunday, March 31, 2024 at 11:59pm ** The current vacancy is in Ukiah in the Assessor's Office. The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions in a variety of departments, service areas, and locations throughout the County, should they occur. Pursuant to current bargaining unit agreements, employees regularly assigned to the coastal region or in Covelo are eligible to receive a 5% assignment premium . Under general supervision, performs work of routine difficulty in support of office/department staff, including: heavy data entry; setting up files and maintaining same; processing mail; issuing permits; composing and sending letters to customers/clients; distributing and/or processing forms, applications, etc., and assisting visitors in completion of same; and photocopying. May perform or serve as backup for the receptionist functions. Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600. Job Requirements and Minimum Qualifications Duties may include but are not limited to the following: Serves as department receptionist; answers telephone utilizing a multi-line system; takes messages, screens calls and greets visitors and the general public; provides information, receives citizen complaints and directs calls and messages to appropriate person; provides customer services and support; responds to inquiries and/or directs individuals to the appropriate area or assists them with information, providing applications, collecting and receipting money. Answers various inquiries; receives applications; explains policies and procedures; arranges appointments; processes routine matters independently. Coordinates and schedules appointments, meetings, or reservations at the request of staff; maintains appointment tracking database. Disseminates a variety of information to various agencies, divisions, or departments via telephone, e-mail, fax or mail. Creates and maintains complex files; compiles and completes data for administrative and public reports, bulletins, questions on material assembled; performs clerical and fiscal operations unique to department. Formats, types letters, memos, charts, labels, reports, or other correspondence, contracts, legal documents, or other documents containing complex terminology on a word processor or typewriter, in accordance with standard policies; Takes in, accounts for and issues receipts for money. Makes daily or weekly bank deposits. Retrieves, opens, stamps, sorts, and distributes incoming, interoffice, and outgoing mail; receives and distributes faxes and email. Photocopies reports, charts, memos and other various documents for staff. Prepares claims and purchase orders and processes vouchers for payment by entering pertinent information into the computer and distributing and/or filing supporting documents. Prepares payroll time sheets and receives checks. Enters and receives a variety of complex information via computer; verifies entries and generates reports. Prepares routine and non-routine reports as requested; receives, sorts, and summarizes material for the preparation of reports; prepares work reports. Attends and assists with various meetings and functions as required; takes minutes and notes utilizing shorthand, speed writing, and/or dictation equipment, or other methods. Relieves staff members/officials of routine administrative details such as checking operating reports for accuracy and conformance to policies and standards; and updating publications for final approval. Reports administration and/or operational problems to supervisor. Takes policy, service and information requests relating to governmental activities and refers to proper divisions for processing and providing information; performs reference and statistical work on computers. Interacts with a variety of individuals, both internally and within the community to provide information and assist in resolving administrative issues. Performs specialized research and statistical work on assigned subjects for staff and management. Performs functions unique to the assigned department, such as: Administers oaths and perform marriage ceremonies; swears-in appointees, audits campaign statements, coordinates special events, elections, etc. by securing locations coordinating delivery of supplies and scheduling staff, issues permits and licenses or answering related questions. Obtains criminal history information and processes criminal reports. May deal with sensitive and confidential information matters at the discretion of senior level staff and/or the department director. May serve as backup for other positions within the department. May train other staff. Performs other related duties as assigned. MINIMUM QUALIFICATIONS REQUIRED Education and Experience: High school diploma or GED equivalent; and, two (2) years of experience performing general office duties that included typing, filing, and answering telephones; or an equivalent combination of related training, education, and experience performing clerical and office tasks. Licenses and Certifications: None Knowledge, Skills, and Abilities Knowledge of: Correct English usage, including spelling, grammar, punctuation and vocabulary. Computer applications and hardware related to the performance of the essential functions of the job. Standard business arithmetic, including percentages and decimals. Applicable state, federal and local ordinances, laws, rules and regulations. Terminology and processes associated with the work. Record keeping, report preparation, filing methods and records management techniques. General office procedures, policies and practices, as well as basic knowledge of computer and other general office equipment. Internal department policies and procedures. External governmental bodies and agencies related to areas of assignment. Computer applications and hardware related to the performance of the essential functions of the job. Time and project management. Skill in: Typing from rough draft or printed text at a rate sufficient to perform the functions of the job. Analyzing and resolving office administrative situations and problems. Using tact, discretion, initiative and independent judgment within established guidelines. Using a computer to accurately and rapidly enter and retrieve data and information. Communicate clearly and effectively, both orally and in writing with internal staff, citizens and other departmental staff in order to give and receive information in a courteous manner. Operating and performing routine maintenance of general office machines such as copiers, facsimile machines, telephone systems, etc. Mental and Physical Ability to: Read and interpret documents such as safety rules, operation and maintenance instructions, procedure manuals, etc. Understand and carry out written and oral instructions, giving close attention to detail and accuracy. Establish and maintain effective working relationships with others. Draft and type correspondence. Add, subtract, multiply and divide whole numbers, common fractions and decimals. Deal with problems involving several concrete or non-concrete variables in standardized situations. While performing the essential functions of this job, the incumbent is regularly required to: walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; speak and hear; and push, pull, move, or lift above and below the neck, objects weighing up to 25 pounds. Selection Procedure & Other Important Information Important Application Information: It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply. You must complete all sections of the application. A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application. Blank applications that contain only a résumé or those that reference “see résumé” will be rejected as incomplete. Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date. Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application. You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character. Application materials are the property of Mendocino County and will not be returned. It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews. The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards. Should a change be made, applicants will be notified. The provisions of this job bulletin do not constitute an expressed or implied contract. Examination Process: All complete applications will be reviewed; incomplete applications will not be considered. Based on the number of qualified candidates, applicants meeting the job requirements and qualifications will be invited to participate in an oral examination (weight 100) or an unassembled exam, consisting of an evaluation of education and experience as stated on the application form. The examination process will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list. Special Testing: If you require special testing arrangements to accommodate a disability or religious conviction you must contact Human Resources at 707.234.6600 prior to the test date to make your requirements known. You must provide enough advance notice to allow Human Resources to properly review and evaluate your request . Special Requirements: Employment in some County departments or positions may require the successful completion of a pre-employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening. This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date. The County of Mendocino is an Equal Opportunity Employer This information is a summary of general benefits. Benefits listed in Mendocino County Resolutions or Memorandums of Understanding prevail over this listing. This information is not legally binding, nor does it constitute a Contract. SALARY Compensation is based on a five-step salary range, with annual merit-based increases within the salary range. RETIREMENT Covered under Social Security and the 1937 act; both employees and the County pay into the retirement fund. For the most current information regarding County Retirement please go to: https://www.mendocinocounty.org/retirement HOLIDAYS AND PERSONAL LEAVE Mendocino County observes 11 paid holidays per year. Employees are granted 24 - 48 hours of personal leave annually, depending upon Bargaining Unit. VACATION Accrues at the rate of two weeks per year for three years. Three weeks per year after three years, four weeks after eight years and five weeks after 15 years. SICK LEAVE Paid sick leave accrues at the rate of 1.25 days per month, or 15 days per year. Accruals are pro-rated for part-time employees working at least 20 hours per week. Part-time employees working less than 20 hours per week, and extra-help employees receive up to 24 hours (or 3 days) of paid sick leave annually. MEDICAL, DENTAL, VISION,AND LIFE INSURANCE The County and the employee share the cost of an employee selected health care plan; enrollment in the plan includes $20,000 Life Insurance. HEALTH INSURANCE For the most current information regarding Health Insurance please go to: http://www.mendocinocounty.org/hr/ehb EMPLOYEE ASSISTANCE PROGRAM For the most current information regarding Employee Assistance please go to: http://www.mendocinocounty.org/hr/eap EMPLOYEE WELLNESS PROGRAM For the most current information regardingEmployee Wellness please go to: http://www.mendocinocounty.org/hr/mcwow LABOR CONTRACTS For the complete list of most current labor agreements please go to: http://www.mendocinocounty.org/hr/labor Closing Date/Time: 3/31/2024 11:59 PM Pacific
Mar 16, 2024
Full Time
The Position ** This job posting has been extended and will now close on Sunday, March 31, 2024 at 11:59pm ** The current vacancy is in Ukiah in the Assessor's Office. The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions in a variety of departments, service areas, and locations throughout the County, should they occur. Pursuant to current bargaining unit agreements, employees regularly assigned to the coastal region or in Covelo are eligible to receive a 5% assignment premium . Under general supervision, performs work of routine difficulty in support of office/department staff, including: heavy data entry; setting up files and maintaining same; processing mail; issuing permits; composing and sending letters to customers/clients; distributing and/or processing forms, applications, etc., and assisting visitors in completion of same; and photocopying. May perform or serve as backup for the receptionist functions. Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600. Job Requirements and Minimum Qualifications Duties may include but are not limited to the following: Serves as department receptionist; answers telephone utilizing a multi-line system; takes messages, screens calls and greets visitors and the general public; provides information, receives citizen complaints and directs calls and messages to appropriate person; provides customer services and support; responds to inquiries and/or directs individuals to the appropriate area or assists them with information, providing applications, collecting and receipting money. Answers various inquiries; receives applications; explains policies and procedures; arranges appointments; processes routine matters independently. Coordinates and schedules appointments, meetings, or reservations at the request of staff; maintains appointment tracking database. Disseminates a variety of information to various agencies, divisions, or departments via telephone, e-mail, fax or mail. Creates and maintains complex files; compiles and completes data for administrative and public reports, bulletins, questions on material assembled; performs clerical and fiscal operations unique to department. Formats, types letters, memos, charts, labels, reports, or other correspondence, contracts, legal documents, or other documents containing complex terminology on a word processor or typewriter, in accordance with standard policies; Takes in, accounts for and issues receipts for money. Makes daily or weekly bank deposits. Retrieves, opens, stamps, sorts, and distributes incoming, interoffice, and outgoing mail; receives and distributes faxes and email. Photocopies reports, charts, memos and other various documents for staff. Prepares claims and purchase orders and processes vouchers for payment by entering pertinent information into the computer and distributing and/or filing supporting documents. Prepares payroll time sheets and receives checks. Enters and receives a variety of complex information via computer; verifies entries and generates reports. Prepares routine and non-routine reports as requested; receives, sorts, and summarizes material for the preparation of reports; prepares work reports. Attends and assists with various meetings and functions as required; takes minutes and notes utilizing shorthand, speed writing, and/or dictation equipment, or other methods. Relieves staff members/officials of routine administrative details such as checking operating reports for accuracy and conformance to policies and standards; and updating publications for final approval. Reports administration and/or operational problems to supervisor. Takes policy, service and information requests relating to governmental activities and refers to proper divisions for processing and providing information; performs reference and statistical work on computers. Interacts with a variety of individuals, both internally and within the community to provide information and assist in resolving administrative issues. Performs specialized research and statistical work on assigned subjects for staff and management. Performs functions unique to the assigned department, such as: Administers oaths and perform marriage ceremonies; swears-in appointees, audits campaign statements, coordinates special events, elections, etc. by securing locations coordinating delivery of supplies and scheduling staff, issues permits and licenses or answering related questions. Obtains criminal history information and processes criminal reports. May deal with sensitive and confidential information matters at the discretion of senior level staff and/or the department director. May serve as backup for other positions within the department. May train other staff. Performs other related duties as assigned. MINIMUM QUALIFICATIONS REQUIRED Education and Experience: High school diploma or GED equivalent; and, two (2) years of experience performing general office duties that included typing, filing, and answering telephones; or an equivalent combination of related training, education, and experience performing clerical and office tasks. Licenses and Certifications: None Knowledge, Skills, and Abilities Knowledge of: Correct English usage, including spelling, grammar, punctuation and vocabulary. Computer applications and hardware related to the performance of the essential functions of the job. Standard business arithmetic, including percentages and decimals. Applicable state, federal and local ordinances, laws, rules and regulations. Terminology and processes associated with the work. Record keeping, report preparation, filing methods and records management techniques. General office procedures, policies and practices, as well as basic knowledge of computer and other general office equipment. Internal department policies and procedures. External governmental bodies and agencies related to areas of assignment. Computer applications and hardware related to the performance of the essential functions of the job. Time and project management. Skill in: Typing from rough draft or printed text at a rate sufficient to perform the functions of the job. Analyzing and resolving office administrative situations and problems. Using tact, discretion, initiative and independent judgment within established guidelines. Using a computer to accurately and rapidly enter and retrieve data and information. Communicate clearly and effectively, both orally and in writing with internal staff, citizens and other departmental staff in order to give and receive information in a courteous manner. Operating and performing routine maintenance of general office machines such as copiers, facsimile machines, telephone systems, etc. Mental and Physical Ability to: Read and interpret documents such as safety rules, operation and maintenance instructions, procedure manuals, etc. Understand and carry out written and oral instructions, giving close attention to detail and accuracy. Establish and maintain effective working relationships with others. Draft and type correspondence. Add, subtract, multiply and divide whole numbers, common fractions and decimals. Deal with problems involving several concrete or non-concrete variables in standardized situations. While performing the essential functions of this job, the incumbent is regularly required to: walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; speak and hear; and push, pull, move, or lift above and below the neck, objects weighing up to 25 pounds. Selection Procedure & Other Important Information Important Application Information: It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply. You must complete all sections of the application. A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application. Blank applications that contain only a résumé or those that reference “see résumé” will be rejected as incomplete. Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date. Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application. You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character. Application materials are the property of Mendocino County and will not be returned. It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews. The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards. Should a change be made, applicants will be notified. The provisions of this job bulletin do not constitute an expressed or implied contract. Examination Process: All complete applications will be reviewed; incomplete applications will not be considered. Based on the number of qualified candidates, applicants meeting the job requirements and qualifications will be invited to participate in an oral examination (weight 100) or an unassembled exam, consisting of an evaluation of education and experience as stated on the application form. The examination process will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list. Special Testing: If you require special testing arrangements to accommodate a disability or religious conviction you must contact Human Resources at 707.234.6600 prior to the test date to make your requirements known. You must provide enough advance notice to allow Human Resources to properly review and evaluate your request . Special Requirements: Employment in some County departments or positions may require the successful completion of a pre-employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening. This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date. The County of Mendocino is an Equal Opportunity Employer This information is a summary of general benefits. Benefits listed in Mendocino County Resolutions or Memorandums of Understanding prevail over this listing. This information is not legally binding, nor does it constitute a Contract. SALARY Compensation is based on a five-step salary range, with annual merit-based increases within the salary range. RETIREMENT Covered under Social Security and the 1937 act; both employees and the County pay into the retirement fund. For the most current information regarding County Retirement please go to: https://www.mendocinocounty.org/retirement HOLIDAYS AND PERSONAL LEAVE Mendocino County observes 11 paid holidays per year. Employees are granted 24 - 48 hours of personal leave annually, depending upon Bargaining Unit. VACATION Accrues at the rate of two weeks per year for three years. Three weeks per year after three years, four weeks after eight years and five weeks after 15 years. SICK LEAVE Paid sick leave accrues at the rate of 1.25 days per month, or 15 days per year. Accruals are pro-rated for part-time employees working at least 20 hours per week. Part-time employees working less than 20 hours per week, and extra-help employees receive up to 24 hours (or 3 days) of paid sick leave annually. MEDICAL, DENTAL, VISION,AND LIFE INSURANCE The County and the employee share the cost of an employee selected health care plan; enrollment in the plan includes $20,000 Life Insurance. HEALTH INSURANCE For the most current information regarding Health Insurance please go to: http://www.mendocinocounty.org/hr/ehb EMPLOYEE ASSISTANCE PROGRAM For the most current information regarding Employee Assistance please go to: http://www.mendocinocounty.org/hr/eap EMPLOYEE WELLNESS PROGRAM For the most current information regardingEmployee Wellness please go to: http://www.mendocinocounty.org/hr/mcwow LABOR CONTRACTS For the complete list of most current labor agreements please go to: http://www.mendocinocounty.org/hr/labor Closing Date/Time: 3/31/2024 11:59 PM Pacific
CITY OF SANTA ANA, CA
Santa Ana, California, United States
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. This is a part-time position. The incumbent will work an average of 19 hours per week. Work schedule is to be determined. Primary bilingual pay is an additional $1.01/hr, if applicable. This recruitment is open until further notice and can close at any time and without notice. Essential Functions Include But Are Not Limited To Under general supervision and direction of the Community Services Supervisor, oversees other part-time staff and volunteers at a City recreation facility; assists in planning, organizing, implementing, managing, promoting, and evaluating a variety of community activities and services, including but not limited to: recreation classes, day camps, community garden, senior recreation, special events, facility rental and daily facility operations. Implement and oversee recreation activities in connection with recreation services programs; perform a variety of technical support, clerical, and lead worker functions related to recreation facility and program operations; coordinate and direct the work of temporary staff and volunteers; monitor the day-to-day operation of specific programs and facilities; perform administrative duties related to assignments; and perform related work as required. Ensures safety standards, sanitary requirements and regulations governing public safety are enforced. Coordinates daily center facility operations and documentation, preparation of deposits, staff schedules, develop reports, assist in procuring contract recreation class instructors, recreation class registration information, and maintenance of center supplies inventory and equipment. Respond to public inquiries about parks, recreation and community services programs and requests for service from interested community groups and citizens. Assist in establishing and maintaining a volunteer program. Answer phones, emails, customer inquiries and perform office support. May be required to perform cooperatively in work team activities and perform other related tasks as required. Other duties as assigned. If assigned to the Senior Mobility Program : Under general supervision, performs responsible work in the development and implementation of transportation-related programs and recreational activities designed to improve the quality of life of our senior participants; coordinate routes with program drivers to ensure participants arrive and depart from the senior center in a timely and organized manner; oversee program staff working schedules and duties; serve as back-up driver, as needed; conduct driver's training; be responsible for compliance or driver certifications and for submission of vehicles for mandated inspections and maintenance requests; communicate program information (e.g. shopping trips, activities, excursions, staff changes) to senior center staff; keep record of program participants; compile monthly reports regarding program statistics and submit to the Community Services Supervisor; compile quarterly program data for annual California Highway Patrol audit, which includes record-keeping of daily inspection reports and mileage data; schedule weekly shopping trips, monthly excursions/mini-excursions and accommodate transportation requests from senior center staff; create promotional brochures, flyers and newsletter page; address inquiries and concerns regarding the program. Depending on assignment, the incumbent may also have responsibilities specific to the following: Supervises and interacts with program participants at senior centers, or parks, and other activity locations; oversees program part-time staff; prepares promotional materials for program activities; addresses emergency/accident issues regarding patrons and facilities; meets and confers with participants and center staff regarding program policies and procedures; plans, organizes, promotes and conducts activities for senior participants; assists in the development and implementation of center goals and objectives; and performs other tasks as required. Minimum Qualifications Applicants must be at least 18 years of age. Two years of experience handling recreation programs and activities, including program planning, leadership, interaction with the public and strong CivicRec registration software principles. Knowledge of city facility usage, classes and special events or related experience. For Senior Mobility Program: Preferably, some experience in general transportation and driving. Education: Two years college coursework with an emphasis in education, recreation administration, public administration, business administration, child development, gerontology or related field or any equivalent combination of training and experience that provides the desirable knowledge, skills and abilities. Ability to deal professionally with customers of all ages. License/Certificate: Possession and retention of a valid California Class C driver's license is required CPR and First Aid certificates are desirable DESIRABLE KNOWLEDGE AND ABILITIES Knowledge of: Internet, computers, Microsoft Office, current office software applications and strong CivicRec registration software background. Strong recreation and special events programming background combined with educational techniques and customer service experience; City and agency policies, procedures, and their effective implementation. Ability to: work in a team environment, work with children, adults, and seniors; understand and communicate effectively in English, both verbally and in writing to public and staff; use correct grammar and spelling; answer questions on a wide range of recreation subjects; handle a variety of emergency situations specific to recreation programs and facilities. Special Working Conditions: Must be willing and able to work irregular hours, including weekends, holidays, days and evenings, on a regular basis as a condition of employment. Note: This position works a varied schedule of assigned hours, Monday - Friday, weekends, and holidays as needed, including mandatory work schedule for facility and citywide special events as needed . For the Senior Mobility program: Ability to lift up to 30 pounds. Bilingual fluency in English and Spanish, Vietnamese, Cambodian, Hmong, Korean, or Samoan is highly desirable. Selection Process All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of a completed City online application. Click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide The Human Resources and Parks, Recreation and Community Services Departments will review the applications and those candidates who possess the most pertinent qualifications will be invited for an oral interview by the hiring department. For additional information, please call the Parks, Recreation and Community Services Department at (714) 571-4258. NOTE: Prior to appointment, a background records check and medical exam will be conducted. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Part-Time employees accrue paid sick leave at the rate of one (1) hour of paid sick leave for every thirty (30) hours worked up to a maximum accrual of 6 days or 48 hours. Employees are eligible to use 3 days or 24 hours of accrued paid sick leave in a 12-month period. For additional information please visit the Department of Industrial Relations Website: www.dir.ca.gov/dlse/Paid_Sick_Leave.htm Closing Date/Time:
Mar 07, 2024
Part Time
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. This is a part-time position. The incumbent will work an average of 19 hours per week. Work schedule is to be determined. Primary bilingual pay is an additional $1.01/hr, if applicable. This recruitment is open until further notice and can close at any time and without notice. Essential Functions Include But Are Not Limited To Under general supervision and direction of the Community Services Supervisor, oversees other part-time staff and volunteers at a City recreation facility; assists in planning, organizing, implementing, managing, promoting, and evaluating a variety of community activities and services, including but not limited to: recreation classes, day camps, community garden, senior recreation, special events, facility rental and daily facility operations. Implement and oversee recreation activities in connection with recreation services programs; perform a variety of technical support, clerical, and lead worker functions related to recreation facility and program operations; coordinate and direct the work of temporary staff and volunteers; monitor the day-to-day operation of specific programs and facilities; perform administrative duties related to assignments; and perform related work as required. Ensures safety standards, sanitary requirements and regulations governing public safety are enforced. Coordinates daily center facility operations and documentation, preparation of deposits, staff schedules, develop reports, assist in procuring contract recreation class instructors, recreation class registration information, and maintenance of center supplies inventory and equipment. Respond to public inquiries about parks, recreation and community services programs and requests for service from interested community groups and citizens. Assist in establishing and maintaining a volunteer program. Answer phones, emails, customer inquiries and perform office support. May be required to perform cooperatively in work team activities and perform other related tasks as required. Other duties as assigned. If assigned to the Senior Mobility Program : Under general supervision, performs responsible work in the development and implementation of transportation-related programs and recreational activities designed to improve the quality of life of our senior participants; coordinate routes with program drivers to ensure participants arrive and depart from the senior center in a timely and organized manner; oversee program staff working schedules and duties; serve as back-up driver, as needed; conduct driver's training; be responsible for compliance or driver certifications and for submission of vehicles for mandated inspections and maintenance requests; communicate program information (e.g. shopping trips, activities, excursions, staff changes) to senior center staff; keep record of program participants; compile monthly reports regarding program statistics and submit to the Community Services Supervisor; compile quarterly program data for annual California Highway Patrol audit, which includes record-keeping of daily inspection reports and mileage data; schedule weekly shopping trips, monthly excursions/mini-excursions and accommodate transportation requests from senior center staff; create promotional brochures, flyers and newsletter page; address inquiries and concerns regarding the program. Depending on assignment, the incumbent may also have responsibilities specific to the following: Supervises and interacts with program participants at senior centers, or parks, and other activity locations; oversees program part-time staff; prepares promotional materials for program activities; addresses emergency/accident issues regarding patrons and facilities; meets and confers with participants and center staff regarding program policies and procedures; plans, organizes, promotes and conducts activities for senior participants; assists in the development and implementation of center goals and objectives; and performs other tasks as required. Minimum Qualifications Applicants must be at least 18 years of age. Two years of experience handling recreation programs and activities, including program planning, leadership, interaction with the public and strong CivicRec registration software principles. Knowledge of city facility usage, classes and special events or related experience. For Senior Mobility Program: Preferably, some experience in general transportation and driving. Education: Two years college coursework with an emphasis in education, recreation administration, public administration, business administration, child development, gerontology or related field or any equivalent combination of training and experience that provides the desirable knowledge, skills and abilities. Ability to deal professionally with customers of all ages. License/Certificate: Possession and retention of a valid California Class C driver's license is required CPR and First Aid certificates are desirable DESIRABLE KNOWLEDGE AND ABILITIES Knowledge of: Internet, computers, Microsoft Office, current office software applications and strong CivicRec registration software background. Strong recreation and special events programming background combined with educational techniques and customer service experience; City and agency policies, procedures, and their effective implementation. Ability to: work in a team environment, work with children, adults, and seniors; understand and communicate effectively in English, both verbally and in writing to public and staff; use correct grammar and spelling; answer questions on a wide range of recreation subjects; handle a variety of emergency situations specific to recreation programs and facilities. Special Working Conditions: Must be willing and able to work irregular hours, including weekends, holidays, days and evenings, on a regular basis as a condition of employment. Note: This position works a varied schedule of assigned hours, Monday - Friday, weekends, and holidays as needed, including mandatory work schedule for facility and citywide special events as needed . For the Senior Mobility program: Ability to lift up to 30 pounds. Bilingual fluency in English and Spanish, Vietnamese, Cambodian, Hmong, Korean, or Samoan is highly desirable. Selection Process All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of a completed City online application. Click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide The Human Resources and Parks, Recreation and Community Services Departments will review the applications and those candidates who possess the most pertinent qualifications will be invited for an oral interview by the hiring department. For additional information, please call the Parks, Recreation and Community Services Department at (714) 571-4258. NOTE: Prior to appointment, a background records check and medical exam will be conducted. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Part-Time employees accrue paid sick leave at the rate of one (1) hour of paid sick leave for every thirty (30) hours worked up to a maximum accrual of 6 days or 48 hours. Employees are eligible to use 3 days or 24 hours of accrued paid sick leave in a 12-month period. For additional information please visit the Department of Industrial Relations Website: www.dir.ca.gov/dlse/Paid_Sick_Leave.htm Closing Date/Time:
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in customer service. Licenses or Certifications: None. Notes to Applicants Who Are We? Austin Animal Center is the municipal shelter for the City of Austin and unincorporated Travis County, providing shelter to thousands of animals annually as well as providing animal protection and pet resource services. We accept stray and owned animals regardless of age, health, species or breed. Our goal is to place all adoptable animals in forever homes through adoption, foster care, or rescue partner groups. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What is the Job? The Customer Care Representative Senior will provide guidance, assistance, and training to Customer Service Representatives. This role is responsible for addressing initial staff and customer questions, concerns, and determining when situations need to be escalated to the supervisor. This role will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines, and fees. Customer communication will occur in person, email, fax, phone, or 311. The ideal candidate will be a strong verbal communicator with great listening and organization skills. They will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions with little to no supervision. They must be a successful team member with exemplary customer service. Must be computer proficient, and possess the ability to learn, adapt quickly, and multi-task in a busy, fast-paced, ever-changing environment. Must have the ability to accurately create, update, and maintain electronic records associated with customers and animals, as well as provide humane handling of animals while adhering to disease management and safety protocols. Regarding Your Application: A complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title, employment dates, and responsibilities/duties performed for all jobs you wish to be considered. A résumé is required and will not substitute for a complete employment application. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $23.04 - $26.50 Hours Workdays will vary; however, this position will work 40 hours per week and be required to work weekends to help support operations when the shelter receives a higher volume of visitors. Job Close Date 04/02/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience leading a team Demonstrated ability to adapt to a quickly changing environment Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues Experience working under pressure Demonstrated ability to remain professional and courteous with internal and external customers Experience leading, developing, implementing, coordinating, and evaluating outcome-based programs and services Experience developing effective relationships with other staff departments to identify and address organization needs Bi-lingual (Spanish) Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees. Communicate with customers in person and receive and respond to customer inquiries via email, fax or phone. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessment, environmental enrichment and promotional events. Accurately process customer and animal transactions, including corrections to customer accounts using various databases and software applications. Contribute to programs and services that support the shelter’s live outcome goal. Provide training and technical assistance to employees. Assign and prioritize daily tasks in order to meet daily customer demands. Monitor assignments to ensure completion. Balance cash drawer by counting cash at beginning and end of work shift. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of supervisory and managerial techniques and principles. Knowledge of federal, state and local laws pertaining to animals. Knowledge of animal services and related programs. Knowledge of good customer relations practices. Skill in using computers and related software applications. Skill in handling multiple tasks and prioritizing Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in information analysis and problem solving. Skill in using computers and related software applications. Skill in observation and classification of animals. Skill in safely handling animals, including those with unknown temperament. Ability to quickly recognize and interpret animal signaling. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to train others. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires Graduation from High School or equivalent, plus two (2) years of experience in customer service. Do you meet these qualifications? Yes No * Please describe your experience in providing leadership to peers or subordinates to ensure customer service needs are met. (Open Ended Question) * Give an example of an average fast-paced day in your current or a more recent job when you had to manage competing demands that required excellent multi-tasking and organizational skills. (Open Ended Question) * Exceptional communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, include steps that you make take to resolve customer complaints. (Open Ended Question) * In concise detail, please describe your experience researching and resolving complex issues for internal and external customers. (Open Ended Question) * Are you bilingual in English/Spanish? Yes No * Are you willing to work varied hours to include evenings, and weekend day(s)? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Mar 20, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in customer service. Licenses or Certifications: None. Notes to Applicants Who Are We? Austin Animal Center is the municipal shelter for the City of Austin and unincorporated Travis County, providing shelter to thousands of animals annually as well as providing animal protection and pet resource services. We accept stray and owned animals regardless of age, health, species or breed. Our goal is to place all adoptable animals in forever homes through adoption, foster care, or rescue partner groups. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What is the Job? The Customer Care Representative Senior will provide guidance, assistance, and training to Customer Service Representatives. This role is responsible for addressing initial staff and customer questions, concerns, and determining when situations need to be escalated to the supervisor. This role will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines, and fees. Customer communication will occur in person, email, fax, phone, or 311. The ideal candidate will be a strong verbal communicator with great listening and organization skills. They will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions with little to no supervision. They must be a successful team member with exemplary customer service. Must be computer proficient, and possess the ability to learn, adapt quickly, and multi-task in a busy, fast-paced, ever-changing environment. Must have the ability to accurately create, update, and maintain electronic records associated with customers and animals, as well as provide humane handling of animals while adhering to disease management and safety protocols. Regarding Your Application: A complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title, employment dates, and responsibilities/duties performed for all jobs you wish to be considered. A résumé is required and will not substitute for a complete employment application. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $23.04 - $26.50 Hours Workdays will vary; however, this position will work 40 hours per week and be required to work weekends to help support operations when the shelter receives a higher volume of visitors. Job Close Date 04/02/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience leading a team Demonstrated ability to adapt to a quickly changing environment Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues Experience working under pressure Demonstrated ability to remain professional and courteous with internal and external customers Experience leading, developing, implementing, coordinating, and evaluating outcome-based programs and services Experience developing effective relationships with other staff departments to identify and address organization needs Bi-lingual (Spanish) Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees. Communicate with customers in person and receive and respond to customer inquiries via email, fax or phone. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessment, environmental enrichment and promotional events. Accurately process customer and animal transactions, including corrections to customer accounts using various databases and software applications. Contribute to programs and services that support the shelter’s live outcome goal. Provide training and technical assistance to employees. Assign and prioritize daily tasks in order to meet daily customer demands. Monitor assignments to ensure completion. Balance cash drawer by counting cash at beginning and end of work shift. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of supervisory and managerial techniques and principles. Knowledge of federal, state and local laws pertaining to animals. Knowledge of animal services and related programs. Knowledge of good customer relations practices. Skill in using computers and related software applications. Skill in handling multiple tasks and prioritizing Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in information analysis and problem solving. Skill in using computers and related software applications. Skill in observation and classification of animals. Skill in safely handling animals, including those with unknown temperament. Ability to quickly recognize and interpret animal signaling. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to train others. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires Graduation from High School or equivalent, plus two (2) years of experience in customer service. Do you meet these qualifications? Yes No * Please describe your experience in providing leadership to peers or subordinates to ensure customer service needs are met. (Open Ended Question) * Give an example of an average fast-paced day in your current or a more recent job when you had to manage competing demands that required excellent multi-tasking and organizational skills. (Open Ended Question) * Exceptional communication skills (verbal and written) and customer service are essential in this position. Briefly describe your customer service experience, include steps that you make take to resolve customer complaints. (Open Ended Question) * In concise detail, please describe your experience researching and resolving complex issues for internal and external customers. (Open Ended Question) * Are you bilingual in English/Spanish? Yes No * Are you willing to work varied hours to include evenings, and weekend day(s)? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Sonoma County, CA
Santa Rosa, California, United States
Position Information Join Sonoma County Regional Parks Department as a Park Aide - Extra-Help. This is an exciting opportunity to discover your parks and learn about our County's diverse wildlife and landscapes! Regional Parks is hiring multiple temporary, extra-help Park Aides to work in various locations across the County. As a Park Aide, you will support routine park operations and a variety of Sonoma County Regional Park programs. On-the-job training in park rules, procedures, interpretation, and operations is provided to all Park Aides. In addition, you may assist with: Registering campers and collecting fees for day-use and camping Explaining park rules and responding to visitor inquiries Maintaining and/or monitoring park natural resources Performing maintenance and janitorial tasks, including cleaning restrooms Supporting special park events and festivals Park Aides can also support the Natural Resources Division with Vegetation and Wildlife Management. As a member of that team you may also: Participate in habitat and permeability enhancement projects Provide information to members of the public regarding wildlife Participate in wildfire fuel reduction projects Perform invasive plant management and removal The ideal candidates for these positions will possess: A passion for parks and serving the community Experience providing customer service to a diverse population Strong written and verbal communication skills Point of sale and cash handling experience Ability to work independently and on a team with a positive mindset Organization skills necessary to manage multiple priorities Valid Basic First Aid, Cardiopulmonary Resuscitation, and Emergency Cardiac Care cards The following are desired for some positions, but not required to be considered: Completion of one or more parks-related college-level courses or trainings Bilingual skills (English/Spanish) Work locations may vary and work assignments include irregular hours on weekdays, weekends, and holidays. These positions will be primarily field based, working outdoors in a variety of environmental conditions. A candidate's flexibility in workdays and work hours is highly desirable. Park Aides are required to wear a County issued uniform and will receive a voucher toward the purchase of safety boots. County of Sonoma's Regional Parks includes more than 50 parks, trails, and beaches from Petaluma to Gualala and Sonoma to Bodega Bay. Many offer wild landscapes while others feature sports fields, playgrounds, campgrounds, boat launches, and an environmental education center. Regional Parks also offers a range of recreation, education and natural resource programs that enhance the quality of life and well-being of individuals, families and communities. Please visit http://parks.sonomacounty.ca.gov to learn more about the various programs and resources offered by the Regional Parks Department. EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Temporary, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as: long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Temporary, extra-help employees are limited in their employment to a maximum of one calendar year. These employees must be off of work for three months before they can be re-employed on an extra help basis. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. This employment list may also be used to fill future extra-help positions as they occur during the active status of this list. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education and work experience which would provide an opportunity to acquire the knowledge and abilities listed herein. Normally, this would include experience in a position involving public contact, or performing janitorial, and/or physical manual labor. Coursework or training in park management, natural resources, forestry, environmental studies, or a closely related field is desirable. Desirable Certifications: Possession of a valid American Heart Association Cardiopulmonary Resuscitation and an Emergency Cardiac Care card is desirable. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: basic janitorial techniques; occupational hazards and standard safety practices. Ability to: follow oral and written instructions; use hand tools and light machines; perform moderately heavy physical manual labor; detect safety hazards within a park area and report problems to supervisor; prepare a simple record of daily fees on a standardized form; deal effectively and tactfully with the public and County personnel; ensure adherence to safe work practices and procedures; tactfully explain rules, regulations, laws and ordinances; safely drive and operate light motorized vehicles. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting-a-Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities which relate to this position to ensure satisfaction of the minimum qualifications for this position. Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department. The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job announcement must be RECEIVED by the time and date specified on the first page of the job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: JT HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Mar 07, 2024
Variable Shift
Position Information Join Sonoma County Regional Parks Department as a Park Aide - Extra-Help. This is an exciting opportunity to discover your parks and learn about our County's diverse wildlife and landscapes! Regional Parks is hiring multiple temporary, extra-help Park Aides to work in various locations across the County. As a Park Aide, you will support routine park operations and a variety of Sonoma County Regional Park programs. On-the-job training in park rules, procedures, interpretation, and operations is provided to all Park Aides. In addition, you may assist with: Registering campers and collecting fees for day-use and camping Explaining park rules and responding to visitor inquiries Maintaining and/or monitoring park natural resources Performing maintenance and janitorial tasks, including cleaning restrooms Supporting special park events and festivals Park Aides can also support the Natural Resources Division with Vegetation and Wildlife Management. As a member of that team you may also: Participate in habitat and permeability enhancement projects Provide information to members of the public regarding wildlife Participate in wildfire fuel reduction projects Perform invasive plant management and removal The ideal candidates for these positions will possess: A passion for parks and serving the community Experience providing customer service to a diverse population Strong written and verbal communication skills Point of sale and cash handling experience Ability to work independently and on a team with a positive mindset Organization skills necessary to manage multiple priorities Valid Basic First Aid, Cardiopulmonary Resuscitation, and Emergency Cardiac Care cards The following are desired for some positions, but not required to be considered: Completion of one or more parks-related college-level courses or trainings Bilingual skills (English/Spanish) Work locations may vary and work assignments include irregular hours on weekdays, weekends, and holidays. These positions will be primarily field based, working outdoors in a variety of environmental conditions. A candidate's flexibility in workdays and work hours is highly desirable. Park Aides are required to wear a County issued uniform and will receive a voucher toward the purchase of safety boots. County of Sonoma's Regional Parks includes more than 50 parks, trails, and beaches from Petaluma to Gualala and Sonoma to Bodega Bay. Many offer wild landscapes while others feature sports fields, playgrounds, campgrounds, boat launches, and an environmental education center. Regional Parks also offers a range of recreation, education and natural resource programs that enhance the quality of life and well-being of individuals, families and communities. Please visit http://parks.sonomacounty.ca.gov to learn more about the various programs and resources offered by the Regional Parks Department. EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Temporary, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as: long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Temporary, extra-help employees are limited in their employment to a maximum of one calendar year. These employees must be off of work for three months before they can be re-employed on an extra help basis. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. This employment list may also be used to fill future extra-help positions as they occur during the active status of this list. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education and work experience which would provide an opportunity to acquire the knowledge and abilities listed herein. Normally, this would include experience in a position involving public contact, or performing janitorial, and/or physical manual labor. Coursework or training in park management, natural resources, forestry, environmental studies, or a closely related field is desirable. Desirable Certifications: Possession of a valid American Heart Association Cardiopulmonary Resuscitation and an Emergency Cardiac Care card is desirable. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: basic janitorial techniques; occupational hazards and standard safety practices. Ability to: follow oral and written instructions; use hand tools and light machines; perform moderately heavy physical manual labor; detect safety hazards within a park area and report problems to supervisor; prepare a simple record of daily fees on a standardized form; deal effectively and tactfully with the public and County personnel; ensure adherence to safe work practices and procedures; tactfully explain rules, regulations, laws and ordinances; safely drive and operate light motorized vehicles. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting-a-Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities which relate to this position to ensure satisfaction of the minimum qualifications for this position. Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department. The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job announcement must be RECEIVED by the time and date specified on the first page of the job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: JT HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
ABOUT THE POSITION The Library Assistant positions are utilized in the Information Services, Literacy Program, Shelving and circulation Unit, and Technical Services. An ideal Library Assistant should have experience working in public libraries and should also be familiar with QuickBooks and Eden, with experience managing budgets of at least $2 million. This is the entry level class in the library paraprofessional series and may be assigned to the following areas: Information Services performs reference service using a wide variety of books, videos, compact disc, and magazines. The unit also plans and implements programs for children and youth from preschool age through 12th grade. The Literacy Program provides free, confidential literacy instruction for any adult, eighteen (18) years of age and older, in the Downey area; to encourage family literacy; and to encourage lifelong learning. Shelving & Circulation Unit supervises shelvers and circulation aides as they return work to the circulation desk, return materials to the shelves, monitor the Library and assist patrons with equipment. Technical Services performs acquisition, cataloging and processing of library materials and maintenance of the library's bibliographic utility. This is the entry level class in the library paraprofessional series. The class is distinguished from the Senior Library Assistant class by the duties performed according to broadly defined procedures and under general supervision. Work is not generally reviewed and changes in procedure or exceptions to work must be handled as they arise. The Downey City Library is a community centered public library committed to serving the informational, educational and recreational needs of the residents of Downey. The Library is open to the public 54 hours per week (Monday-Saturday). The Library offers a wide variety of materials, programs and services to individuals of all ages. Working Hours: T he Library is currently open Monday through Thursday 10:00 a.m. to 8:00 p.m., Friday and Saturday 10:00 a.m. to 5:00 p.m. and closed on Sunday and Holidays. Work schedules may vary per week which may include evening and Saturday hours. Incumbents must be able to work an average of twenty-four (24) hours in the morning/ afternoon/ evening and on rotating Saturdays. NOTE: Temporary/Part-time appointments do not qualify for City benefits, except for those required by law. The City does not belong to the Social Security system; however, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7.5% of base earnings. The City contributes 2.5% and the employee contributes 5% of base earnings. Certain City operational budgets may not include funding for mandated CalPERS employer contributions; therefore, a qualified candidate who is a current member of CalPERS may be restricted from temporary/part-time employment with the City of Downey. There are no rights to employment and employment may end with or without cause or advance notice. EXAMPLES OF ESSENTIAL FUNCTIONS The following examples are intended to describe the general nature and level of work performed by persons assigned to this classification. Depending on assignment, duties may include, but are not limited to, the following: Assists the public in the use of book catalogs, periodical indexes and other catalogs. Answers reference questions and gives readers advisory services. Performs simple and/or difficult bibliographic searches using a library computer system. Assists in catalogs and processing of books, serials and non-print materials. Processes Interlibrary Loan requests. Provides clerical support for Adult Literacy, Friends programs and other library activities. Assists in the compilation of order lists for books and other library materials prior to selection. Provides administrative backup for professional and para-professional service. Assists other para-professional and professional staff in the various age-level program activities and events. Assists with and/or develops a unit age-level program activity, under the general direction of a Librarian. Provides direction over the work of subordinates in routine and clerical matters. Performs administrative tasks associated with circulation, processing, cataloging and all other patron services. Operates library equipment. Assists patrons in use of library equipment. Perform related duties as assigned. Library Assistant assigned to the Circulation & Shelving Unit may perform the following: Supervises, organizes tasks and sets priorities for staff in the absence of the Supervising Library Assistant; provides input on appraisal of their performance. Supervises Library Aides in the Computer lab and Circulation desk as needed. Monitors the Library to encourage appropriate behavior; understands, adheres and diplomatically enforces the library's disruptive behavior policies. Assists in the recruitment, selection, hiring and training of entry level staff. Assists patrons in use of library equipment, such as photocopiers, copy card machines, change machine and Wi-Fi as needed. Library Assistant assigned to Information Services (including Children's Services) may perform the following: Answers Reference, informational and directional questions from patrons in the Library and on the telephone. Assists the public in locating books, periodicals, audio-visual and electronic resources. Performs data entry and clerical tasks in developing flyers, booklists and other library materials. Provides reader's advisory assistance to children, teens and adults. Assists staff in developing and presenting story times and other library programs. Directs Library volunteers in clerical and support activities. Library Assistant assigned to Literacy Office may perform the following: Maintains grant management records in Excel and the City's accounting software. Creates flyers and promotional materials using Publisher, Adobe Illustrator and Adobe Photoshop. Maintains a tutor student database in Access. Assists with the planning and organizing of literacy events, including author visits, support meetings, recognition events, book discussions and family nights. Contacts students and tutors for all events. Assists tutors and students with daily requests for supplies and information. Maintains a well-stocked office to ensure timely distribution of materials. Shares responsibility for Literacy and Training office in the absence of the supervisor. Library Assistant assigned to Technical Services may perform the following: Receives catalogs and processes newly purchased library materials with attention to accuracy and timely delivery rates. Acts as the back-up for all acquisition functions, including weekly electronic ordering and invoicing. Assists in processing of Interlibrary Loan requests. Works with relational databases, such as OCLC and Horizon, and meta-data items, such as MARC bibliographic records for acquisitions and cataloging. QUALIFICATIONS Any combination of education, training, and work experience to demonstrate possession of the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination is as follows: Education: High school graduate or equivalent. Completion of college level course work from an accredited college or university is desirable. Experience: One (1) year of experience involving public contact and/or computer training, preferably in a library. Experience supervising staff and/or marketing and social media experience is desirable. Knowledge of: Principles and practices of sound business communication; correct English usage, including spelling, grammar and punctuation; training/instructional techniques; of alphabetical, numerical and library filing systems; principles, practices and techniques of business relationship management and customer service; time management and organizational skills; library procedures, policies, and techniques. Ability to: Work in a detail-oriented, fast-paced environment and demonstrates exceptional teamwork, self-initiative, time-management and communicate clearly and concisely, both orally and in writing; communicate with a variety of people in various situations, interact effectively with vendors of public access equipment, using diplomacy, persuasion, patience, courtesy, and tact; interpret and apply policies and procedures; understand and follow oral and written instructions; establish and maintain cooperative working relationships with those contacted in the course of work; ability to relay instructions or information to others; possess proficiency in Microsoft Office applications, including Excel and Word, plus Internet Explorer. Bilingual skill in Spanish/English desired. ADDITIONAL INFORMATION LICENSE: A valid California Class C Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions may be required. PHYSICAL ABILITIES AND WORK ENVIRONMENT: Work is performed in an office setting/library environment and requires sitting and/or standing for prolonged periods of time, and the use of a personal computer, including keyboard and screen. An incumbent interfaces with the public in person. An incumbent may push a book cart, twist, squat, bend, stoop, walk, climb a ladder or step stool, reach, lift, and move library materials and other related items weighing up to 30 pounds. SELECTION/TESTING PROCESS: All applications and supplemental information will be reviewed and evaluated on the basis of information submitted at the time of filing to determine the level and scope of the candidate's preparation for the position. All information supplied by applicants is subject to verification. Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" or attaching a resume is not an acceptable substitute for a completed application. Those applicants, who most closely match the desired qualifications, will be invited to participate in the examination process which will consist of the following components: An appraisal examination weighted 100%. The appraisal examination may consist of performance testing and/or an oral interview to assess the applicant's knowledge, education, experience, and general ability to perform the essential functions of the position. Candidate(s) who complete testing with acceptable results will be considered by the Department hiring authority. Prior to an employment offer, a comprehensive background investigation is conducted, including fingerprinting. A pre-placement medical exam, including a drug screen will be conducted upon issuance of a conditional offer of employment. Any applicant requiring reasonable accommodation during the selection process due to a qualified disability must inform the Human Resources Office at (562) 904-7292 at least 72 hours in advance.Closing Date/Time: 3/28/2024 5:30 PM Pacific
Mar 26, 2024
Full Time
ABOUT THE POSITION The Library Assistant positions are utilized in the Information Services, Literacy Program, Shelving and circulation Unit, and Technical Services. An ideal Library Assistant should have experience working in public libraries and should also be familiar with QuickBooks and Eden, with experience managing budgets of at least $2 million. This is the entry level class in the library paraprofessional series and may be assigned to the following areas: Information Services performs reference service using a wide variety of books, videos, compact disc, and magazines. The unit also plans and implements programs for children and youth from preschool age through 12th grade. The Literacy Program provides free, confidential literacy instruction for any adult, eighteen (18) years of age and older, in the Downey area; to encourage family literacy; and to encourage lifelong learning. Shelving & Circulation Unit supervises shelvers and circulation aides as they return work to the circulation desk, return materials to the shelves, monitor the Library and assist patrons with equipment. Technical Services performs acquisition, cataloging and processing of library materials and maintenance of the library's bibliographic utility. This is the entry level class in the library paraprofessional series. The class is distinguished from the Senior Library Assistant class by the duties performed according to broadly defined procedures and under general supervision. Work is not generally reviewed and changes in procedure or exceptions to work must be handled as they arise. The Downey City Library is a community centered public library committed to serving the informational, educational and recreational needs of the residents of Downey. The Library is open to the public 54 hours per week (Monday-Saturday). The Library offers a wide variety of materials, programs and services to individuals of all ages. Working Hours: T he Library is currently open Monday through Thursday 10:00 a.m. to 8:00 p.m., Friday and Saturday 10:00 a.m. to 5:00 p.m. and closed on Sunday and Holidays. Work schedules may vary per week which may include evening and Saturday hours. Incumbents must be able to work an average of twenty-four (24) hours in the morning/ afternoon/ evening and on rotating Saturdays. NOTE: Temporary/Part-time appointments do not qualify for City benefits, except for those required by law. The City does not belong to the Social Security system; however, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7.5% of base earnings. The City contributes 2.5% and the employee contributes 5% of base earnings. Certain City operational budgets may not include funding for mandated CalPERS employer contributions; therefore, a qualified candidate who is a current member of CalPERS may be restricted from temporary/part-time employment with the City of Downey. There are no rights to employment and employment may end with or without cause or advance notice. EXAMPLES OF ESSENTIAL FUNCTIONS The following examples are intended to describe the general nature and level of work performed by persons assigned to this classification. Depending on assignment, duties may include, but are not limited to, the following: Assists the public in the use of book catalogs, periodical indexes and other catalogs. Answers reference questions and gives readers advisory services. Performs simple and/or difficult bibliographic searches using a library computer system. Assists in catalogs and processing of books, serials and non-print materials. Processes Interlibrary Loan requests. Provides clerical support for Adult Literacy, Friends programs and other library activities. Assists in the compilation of order lists for books and other library materials prior to selection. Provides administrative backup for professional and para-professional service. Assists other para-professional and professional staff in the various age-level program activities and events. Assists with and/or develops a unit age-level program activity, under the general direction of a Librarian. Provides direction over the work of subordinates in routine and clerical matters. Performs administrative tasks associated with circulation, processing, cataloging and all other patron services. Operates library equipment. Assists patrons in use of library equipment. Perform related duties as assigned. Library Assistant assigned to the Circulation & Shelving Unit may perform the following: Supervises, organizes tasks and sets priorities for staff in the absence of the Supervising Library Assistant; provides input on appraisal of their performance. Supervises Library Aides in the Computer lab and Circulation desk as needed. Monitors the Library to encourage appropriate behavior; understands, adheres and diplomatically enforces the library's disruptive behavior policies. Assists in the recruitment, selection, hiring and training of entry level staff. Assists patrons in use of library equipment, such as photocopiers, copy card machines, change machine and Wi-Fi as needed. Library Assistant assigned to Information Services (including Children's Services) may perform the following: Answers Reference, informational and directional questions from patrons in the Library and on the telephone. Assists the public in locating books, periodicals, audio-visual and electronic resources. Performs data entry and clerical tasks in developing flyers, booklists and other library materials. Provides reader's advisory assistance to children, teens and adults. Assists staff in developing and presenting story times and other library programs. Directs Library volunteers in clerical and support activities. Library Assistant assigned to Literacy Office may perform the following: Maintains grant management records in Excel and the City's accounting software. Creates flyers and promotional materials using Publisher, Adobe Illustrator and Adobe Photoshop. Maintains a tutor student database in Access. Assists with the planning and organizing of literacy events, including author visits, support meetings, recognition events, book discussions and family nights. Contacts students and tutors for all events. Assists tutors and students with daily requests for supplies and information. Maintains a well-stocked office to ensure timely distribution of materials. Shares responsibility for Literacy and Training office in the absence of the supervisor. Library Assistant assigned to Technical Services may perform the following: Receives catalogs and processes newly purchased library materials with attention to accuracy and timely delivery rates. Acts as the back-up for all acquisition functions, including weekly electronic ordering and invoicing. Assists in processing of Interlibrary Loan requests. Works with relational databases, such as OCLC and Horizon, and meta-data items, such as MARC bibliographic records for acquisitions and cataloging. QUALIFICATIONS Any combination of education, training, and work experience to demonstrate possession of the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination is as follows: Education: High school graduate or equivalent. Completion of college level course work from an accredited college or university is desirable. Experience: One (1) year of experience involving public contact and/or computer training, preferably in a library. Experience supervising staff and/or marketing and social media experience is desirable. Knowledge of: Principles and practices of sound business communication; correct English usage, including spelling, grammar and punctuation; training/instructional techniques; of alphabetical, numerical and library filing systems; principles, practices and techniques of business relationship management and customer service; time management and organizational skills; library procedures, policies, and techniques. Ability to: Work in a detail-oriented, fast-paced environment and demonstrates exceptional teamwork, self-initiative, time-management and communicate clearly and concisely, both orally and in writing; communicate with a variety of people in various situations, interact effectively with vendors of public access equipment, using diplomacy, persuasion, patience, courtesy, and tact; interpret and apply policies and procedures; understand and follow oral and written instructions; establish and maintain cooperative working relationships with those contacted in the course of work; ability to relay instructions or information to others; possess proficiency in Microsoft Office applications, including Excel and Word, plus Internet Explorer. Bilingual skill in Spanish/English desired. ADDITIONAL INFORMATION LICENSE: A valid California Class C Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions may be required. PHYSICAL ABILITIES AND WORK ENVIRONMENT: Work is performed in an office setting/library environment and requires sitting and/or standing for prolonged periods of time, and the use of a personal computer, including keyboard and screen. An incumbent interfaces with the public in person. An incumbent may push a book cart, twist, squat, bend, stoop, walk, climb a ladder or step stool, reach, lift, and move library materials and other related items weighing up to 30 pounds. SELECTION/TESTING PROCESS: All applications and supplemental information will be reviewed and evaluated on the basis of information submitted at the time of filing to determine the level and scope of the candidate's preparation for the position. All information supplied by applicants is subject to verification. Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" or attaching a resume is not an acceptable substitute for a completed application. Those applicants, who most closely match the desired qualifications, will be invited to participate in the examination process which will consist of the following components: An appraisal examination weighted 100%. The appraisal examination may consist of performance testing and/or an oral interview to assess the applicant's knowledge, education, experience, and general ability to perform the essential functions of the position. Candidate(s) who complete testing with acceptable results will be considered by the Department hiring authority. Prior to an employment offer, a comprehensive background investigation is conducted, including fingerprinting. A pre-placement medical exam, including a drug screen will be conducted upon issuance of a conditional offer of employment. Any applicant requiring reasonable accommodation during the selection process due to a qualified disability must inform the Human Resources Office at (562) 904-7292 at least 72 hours in advance.Closing Date/Time: 3/28/2024 5:30 PM Pacific