City of San Jose
United States, California, San Jose
The City of San José, the Capital of Silicon Valley, is one of the nation's best-managed cities and one of the top ten cities in which to live, work, and do business.? Moreover, San José is the center of cultural, government, and economic activity for the region.? The employees of the City of San José have embraced the following values:? Integrity, Innovation, Excellence, Collaboration, Respect, and Celebration.? The City' s Housing Department is seeking an individual whose values align with the values of the City's employees. The City of San José Housing Department's mission is to strengthen and revitalize our community through housing and neighborhood investment. The Housing Department is seeking a Development Officer in the Asset Management team to provide oversight of City's affordable housing portfolio. The Development Officer should be well versed in real estate finance, have strong financial and technical skills, and will provide leadership to three (3) Development Specialist positions. The Development Officer is team member in the Residential Development Division (RDD) and will report to the Senior Development Officer of Asset Management. The RDD teams work collaboratively to implement housing and community development programs and projects that benefit San José's low-income communities. The portfolio consists of over 176+ multi-family residential developments, public facilities, shelters, and/or new development projects and over 15,000 housing units. Candidates must be able to understand, interpret, and enforce financing and development agreements. In addition, they must have a general understanding finance and accounting, fair housing, rental laws, and rent limits. The incumbent is responsible for compliance of local/state/federal regulations, ensuring financial viability and providing overall asset strategy and policy development of the portfolio. The Development Officer will also review of title reports, value analysis, coordination and execution of loan documents, processing payoff transactions (including equity-share and interest computations), subordination agreements, reconveyance/recission documents, and the review and underwriting of loans for various housing programs assisting qualified moderate- and low-income homeowners in San Jose. The incumbent will be responsible for managing single family and multifamily assets: Multi-Family Portfolio: Financial reviews of operating budget, capital improvement plans, and audited financial statements; Reviewing, calculating, and auditing cash flow analysis for portfolio assets; Assessing property reserves and approving replacement reserve request; Preparing or provide oversight of loan interest calculations, loan balance audit confirmations, loan payoffs and database maintenance; Assessing, invoicing, collecting fees and payments owed to the City; Preparing annual risk rating assessments of the project loans and calculates the loan loss reserve; Evaluating the financial strength of multifamily apartment projects and making recommendations for solutions to operating issues that are mutually beneficial to the borrower and the City; Tracking property management data and identifying trends, including vacancy rates and rental rates; Reviewing project replacement reserve funds including draw approvals, fund balances, and deposit requirements; Ensuring invoices are issued to collect the net cash flow (residual receipt payments) due to the City; Collection of required project and operating documents from borrower; Reviewing annual tenant income and rent information (rent rolls) submitted by project owners/managers to ensure compliance with applicable affordability and operating covenants; Responsible for coordinating the collection of compliance data including collecting and verifying compliance data in the field, auditing and monitoring on site compliance files. Verification of appropriate insurance coverage to ensure that the City's assets are projected; Reviewing management plans, management agreements, fair housing documents, and other operating documents to ensure they meet appropriate requirements; Collecting and reviewing multifamily revenue bond compliance documents and assisting in reporting to CDLAC and/or other state of federal regulatory bodies; and Calculate rent and income limits as prescribe by regulatory agreements. Single-Family Portfolio: Process payoff transactions, subordination agreements, and reconveyance/recission documents. Review and underwrite loans for various affordable housing programs assisting moderate- and low-income homeowners in San Jose including eligibility for loan deferments Perform analysis of income documentation for both personal and business tax returns to determine program eligibility. Review title reports for liens, encumbrances, and other conditions affecting title, and facilitate in the achievement of clear title. Ensure annual loan compliance is met, including: maintenance of current property insurance, payment of property taxes, owner-occupancy of property, and other requirements as stipulated in the loan. Ensure safe keeping of legal documents and accurate data in Salesforces Work with developers, lenders, escrow officers on single family real estate transactions Calculate income limits and affordable housing costs Knowledge and skill set required for the position: The position requires a person who can coordinate effectively with City staff from other departments, outside agencies, and developers; work well both independently and as part of a team; and have excellent written and oral communication skills. Other attributes include: Strong financial and technical skills Strong analytical skills to evaluate risks and strategies Strong real estate finance and due diligence review of real estate assets Experience in affordable housing Ability to building significant relationships with outside organizations, city staff and key stakeholders This recruitment may be used to fill multiple positions in this, or other division or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Education and Experience Bachelor's Degree from an accredited college or university in Planning, Housing, Geography, Economics, Business Administration, Public Administration, Political Science, Sociology or related field and four (4) years of increasingly responsible directly related work experience, including one (1) year performing work of a similar nature and level as Development Specialist with the City of San José. Acceptable Substitution Additional related experience may be substituted for the education requirement on a year-for-year basis. Required Licensing (such as driver's license, certifications, etc.) Possession of a valid State of California driver's license may be required for some assignments. (Incumbents may be required to have different combinations of the listed qualifications, or more specific job-related qualifications depending on the position.) Basic Competencies (Needed at entry into the job in order to perform the essential duties.) Job Expertise - Demonstrates knowledge of and exp
erience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Demonstrates knowledge or experiences with loan compliance and asset management for affordable housing developments. Demonstrates experience in finance, lending, real estate development or related field with a strong financial and asset management background. Knowledge of urban renewal, neighborhood preservation, low-income housing programs or affordable housing development. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Teamwork and Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach. Collaboration - Develops networks and builds alliances; engages in cross-functional activities. Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements. Project Management - Ensures support for projects and implements agency goals and strategic objectives. Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. Additional Competencies and/or Desirable Qualifications (Competencies, knowledge, skills and abilities that are more position specific and/or likely to contribute to more successful job performance.) Knowledge of affordable housing and loan management practices. Knowledge of concepts and objectives of commercial and industrial development agencies. Knowledge of implementing street-based outreach, case management, and interventions for the homeless. Ability to conduct inclusive outreach and community engagement, processes, and work with racially diverse groups and community advocacy groups including homeless people or at-risk of homelessness populations. Ability to speak a second language (Spanish, Vietnamese, Chinese, and Tagalog are preferred). Ability to build understanding of key issues affecting persons experiencing housing instability and/or homelessness. Experience working in encampments, shelters, interim, transitional and/or permanent supportive housing. Knowledge of loan underwriting and title and escrow processes. Knowledge of real estate finance, appraisal and marketing practices. Knowledge of best practices in providing homeless services, and experience with governmental programs transitioning homeless into interim and permanent affordable housing. Benefits The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits page for detailed information on coverage, cost, and dependent coverage. For information on the City's Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website . You will be able to view information based on different Sworn/Federated job classification. In additional to the benefits above, there is an additional perks site to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.
The City of San José, the Capital of Silicon Valley, is one of the nation's best-managed cities and one of the top ten cities in which to live, work, and do business.? Moreover, San José is the center of cultural, government, and economic activity for the region.? The employees of the City of San José have embraced the following values:? Integrity, Innovation, Excellence, Collaboration, Respect, and Celebration.? The City' s Housing Department is seeking an individual whose values align with the values of the City's employees. The City of San José Housing Department's mission is to strengthen and revitalize our community through housing and neighborhood investment. The Housing Department is seeking a Development Officer in the Asset Management team to provide oversight of City's affordable housing portfolio. The Development Officer should be well versed in real estate finance, have strong financial and technical skills, and will provide leadership to three (3) Development Specialist positions. The Development Officer is team member in the Residential Development Division (RDD) and will report to the Senior Development Officer of Asset Management. The RDD teams work collaboratively to implement housing and community development programs and projects that benefit San José's low-income communities. The portfolio consists of over 176+ multi-family residential developments, public facilities, shelters, and/or new development projects and over 15,000 housing units. Candidates must be able to understand, interpret, and enforce financing and development agreements. In addition, they must have a general understanding finance and accounting, fair housing, rental laws, and rent limits. The incumbent is responsible for compliance of local/state/federal regulations, ensuring financial viability and providing overall asset strategy and policy development of the portfolio. The Development Officer will also review of title reports, value analysis, coordination and execution of loan documents, processing payoff transactions (including equity-share and interest computations), subordination agreements, reconveyance/recission documents, and the review and underwriting of loans for various housing programs assisting qualified moderate- and low-income homeowners in San Jose. The incumbent will be responsible for managing single family and multifamily assets: Multi-Family Portfolio: Financial reviews of operating budget, capital improvement plans, and audited financial statements; Reviewing, calculating, and auditing cash flow analysis for portfolio assets; Assessing property reserves and approving replacement reserve request; Preparing or provide oversight of loan interest calculations, loan balance audit confirmations, loan payoffs and database maintenance; Assessing, invoicing, collecting fees and payments owed to the City; Preparing annual risk rating assessments of the project loans and calculates the loan loss reserve; Evaluating the financial strength of multifamily apartment projects and making recommendations for solutions to operating issues that are mutually beneficial to the borrower and the City; Tracking property management data and identifying trends, including vacancy rates and rental rates; Reviewing project replacement reserve funds including draw approvals, fund balances, and deposit requirements; Ensuring invoices are issued to collect the net cash flow (residual receipt payments) due to the City; Collection of required project and operating documents from borrower; Reviewing annual tenant income and rent information (rent rolls) submitted by project owners/managers to ensure compliance with applicable affordability and operating covenants; Responsible for coordinating the collection of compliance data including collecting and verifying compliance data in the field, auditing and monitoring on site compliance files. Verification of appropriate insurance coverage to ensure that the City's assets are projected; Reviewing management plans, management agreements, fair housing documents, and other operating documents to ensure they meet appropriate requirements; Collecting and reviewing multifamily revenue bond compliance documents and assisting in reporting to CDLAC and/or other state of federal regulatory bodies; and Calculate rent and income limits as prescribe by regulatory agreements. Single-Family Portfolio: Process payoff transactions, subordination agreements, and reconveyance/recission documents. Review and underwrite loans for various affordable housing programs assisting moderate- and low-income homeowners in San Jose including eligibility for loan deferments Perform analysis of income documentation for both personal and business tax returns to determine program eligibility. Review title reports for liens, encumbrances, and other conditions affecting title, and facilitate in the achievement of clear title. Ensure annual loan compliance is met, including: maintenance of current property insurance, payment of property taxes, owner-occupancy of property, and other requirements as stipulated in the loan. Ensure safe keeping of legal documents and accurate data in Salesforces Work with developers, lenders, escrow officers on single family real estate transactions Calculate income limits and affordable housing costs Knowledge and skill set required for the position: The position requires a person who can coordinate effectively with City staff from other departments, outside agencies, and developers; work well both independently and as part of a team; and have excellent written and oral communication skills. Other attributes include: Strong financial and technical skills Strong analytical skills to evaluate risks and strategies Strong real estate finance and due diligence review of real estate assets Experience in affordable housing Ability to building significant relationships with outside organizations, city staff and key stakeholders This recruitment may be used to fill multiple positions in this, or other division or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Education and Experience Bachelor's Degree from an accredited college or university in Planning, Housing, Geography, Economics, Business Administration, Public Administration, Political Science, Sociology or related field and four (4) years of increasingly responsible directly related work experience, including one (1) year performing work of a similar nature and level as Development Specialist with the City of San José. Acceptable Substitution Additional related experience may be substituted for the education requirement on a year-for-year basis. Required Licensing (such as driver's license, certifications, etc.) Possession of a valid State of California driver's license may be required for some assignments. (Incumbents may be required to have different combinations of the listed qualifications, or more specific job-related qualifications depending on the position.) Basic Competencies (Needed at entry into the job in order to perform the essential duties.) Job Expertise - Demonstrates knowledge of and exp
erience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Demonstrates knowledge or experiences with loan compliance and asset management for affordable housing developments. Demonstrates experience in finance, lending, real estate development or related field with a strong financial and asset management background. Knowledge of urban renewal, neighborhood preservation, low-income housing programs or affordable housing development. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Teamwork and Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach. Collaboration - Develops networks and builds alliances; engages in cross-functional activities. Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements. Project Management - Ensures support for projects and implements agency goals and strategic objectives. Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. Additional Competencies and/or Desirable Qualifications (Competencies, knowledge, skills and abilities that are more position specific and/or likely to contribute to more successful job performance.) Knowledge of affordable housing and loan management practices. Knowledge of concepts and objectives of commercial and industrial development agencies. Knowledge of implementing street-based outreach, case management, and interventions for the homeless. Ability to conduct inclusive outreach and community engagement, processes, and work with racially diverse groups and community advocacy groups including homeless people or at-risk of homelessness populations. Ability to speak a second language (Spanish, Vietnamese, Chinese, and Tagalog are preferred). Ability to build understanding of key issues affecting persons experiencing housing instability and/or homelessness. Experience working in encampments, shelters, interim, transitional and/or permanent supportive housing. Knowledge of loan underwriting and title and escrow processes. Knowledge of real estate finance, appraisal and marketing practices. Knowledge of best practices in providing homeless services, and experience with governmental programs transitioning homeless into interim and permanent affordable housing. Benefits The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits page for detailed information on coverage, cost, and dependent coverage. For information on the City's Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website . You will be able to view information based on different Sworn/Federated job classification. In additional to the benefits above, there is an additional perks site to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.
City of San Jose
United States, California, San Jose
The City of San José's Department of Parks, Recreation and Neighborhood Services is proud to be "Building Community Through Fun" through innovative, creative, and excellent programs and services. Our mission is to build healthy communities through people, parks, and programs. The Department is a steady force in our community, advancing education, health, and social connections. We meet the diverse needs of our community across the lifespan by connecting people to places and people to people. The principles of equity, access, diversity, inclusion, sustainability, and flexibility guide us. The Department creates and activates thriving places where people live, work, play, and learn, which include 48 community centers, 210 parks, Happy Hollow Park & Zoo, nearly 61 miles of trails, and programs and services that touch the lives of individuals and families in our community. We take a fun approach to public service, and value the public's trust. The BeautifySJ Program is a blight reduction, community and neighborhood beautification, and encampment management program within the Community Services Division of the Parks, Recreation, and Neighborhood Services Department. BeautifySJ Programs include, the Graffiti Removal Program, Illegal Dumping Program, Neighborhood Dumpster Day Program, Neighborhood Litter Program, Recreational Vehicle Pollution Prevention Program, Encampment Trash removal Program, Clean Gateways and Cash for Trash Program. The Parks, Recreation and Neighborhood Services Department is currently seeking to fill two temporary (Overstrength) full-time Community Activity Specialist vacancy in the BeautifySJ Prorgram. The position is currently funded through June 30, 2026. These two (2) Community Activity Specialist who will support the Encampment Management Team with the implementation of the no return/no encampment zone for encampments. In addition to this assignment, these two positions will assist the encampment abatement teams with weekly abatement activities including noticing encampments, referrals to partner departments for outreach, providing education on encampment setback areas. The position daily engagement with those residing in homeless encampments. Those selected for the positions can expect to work in-person, 40 hours per week with a typical in-person schedule of Monday-Friday. Applicants can also expect at times to work on activities and events and may include evening and weekend work. The duties of this position will consist of: Posting encampment abatement notices at encampments Engaging with those who reside in homeless encampments to educate them on the "no return zone" and other encampment setbacks Working in and near homeless encampment locations Pilot and document best practices for a no-encampment zones Coordinate with city officials, other City Departments, law enforcement, and service providers to ensure a unified approach to clearing and managing encampments Coordinating resources and scheduling workload for efforts including but not limited to Secondary Employment Unit (SEU) requests and scheduling through SJPD outreach service requests to the Housing Department, etc. Process reports and data tracking through the Survey123 system This posting will be used to fill future Community Activity Specialist positions that support neighborhood beautification and encampment management. Education: Graduation from high school or equivalent (General Education Development (GED) Test or California Proficiency Certificate) Experience: Three (3) years of full-time equivalent work experience (6,240 hours) with diverse neighborhoods, residents experiencing homelessness, blight reduction programs, underserved communities, or neighborhood engagement and mobilization. Acceptable Substitutions: Up to two (2) years of undergraduate course work from an accredited college or university (equivalent to at least 60 semester units or 90 quarter units) may be substituted for the required experience on a year-for-year basis. Certifications: Must possess a valid California Driver's License.The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Communication Skills: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Computer Skills : Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Teamwork & Interpersonal Skills: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Flexibility: Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment. Problem Solving : Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Social Awareness: Demonstrates the ability to read or sense other people's emotions and how they influence the situation of interest or concern; demonstrates empathy and organizational awareness. Knowledge of: Techniques and strategies in working with vulnerable populations. Trauma informed principles. Local government principles. The basic principles and techniques of first aid, including cardiopulmonary resuscitation (CPR). Ability to: Identify and establish positive relationships with residents, organizations, and interjurisdictional partners. Coordinate programs and community events, attend neighborhood and community stakeholder group meetings, and effectively respond to resident and program participant inquiries and concerns. Ability to work and interact effectively with any of these populations: neighborhood group/associations, non-profit organizations, interjurisdictional partners such as City and County, people experiencing unsheltered homelessness and people with diverse backgrounds. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Note : Submitting a resume along with your application is desirable for this position. If you have questions about the duties of these positions, the selection or hiring processes, please contact Taylor Pawlik at Taylor.Pawlik@sanjoseca.gov.
The City of San José's Department of Parks, Recreation and Neighborhood Services is proud to be "Building Community Through Fun" through innovative, creative, and excellent programs and services. Our mission is to build healthy communities through people, parks, and programs. The Department is a steady force in our community, advancing education, health, and social connections. We meet the diverse needs of our community across the lifespan by connecting people to places and people to people. The principles of equity, access, diversity, inclusion, sustainability, and flexibility guide us. The Department creates and activates thriving places where people live, work, play, and learn, which include 48 community centers, 210 parks, Happy Hollow Park & Zoo, nearly 61 miles of trails, and programs and services that touch the lives of individuals and families in our community. We take a fun approach to public service, and value the public's trust. The BeautifySJ Program is a blight reduction, community and neighborhood beautification, and encampment management program within the Community Services Division of the Parks, Recreation, and Neighborhood Services Department. BeautifySJ Programs include, the Graffiti Removal Program, Illegal Dumping Program, Neighborhood Dumpster Day Program, Neighborhood Litter Program, Recreational Vehicle Pollution Prevention Program, Encampment Trash removal Program, Clean Gateways and Cash for Trash Program. The Parks, Recreation and Neighborhood Services Department is currently seeking to fill two temporary (Overstrength) full-time Community Activity Specialist vacancy in the BeautifySJ Prorgram. The position is currently funded through June 30, 2026. These two (2) Community Activity Specialist who will support the Encampment Management Team with the implementation of the no return/no encampment zone for encampments. In addition to this assignment, these two positions will assist the encampment abatement teams with weekly abatement activities including noticing encampments, referrals to partner departments for outreach, providing education on encampment setback areas. The position daily engagement with those residing in homeless encampments. Those selected for the positions can expect to work in-person, 40 hours per week with a typical in-person schedule of Monday-Friday. Applicants can also expect at times to work on activities and events and may include evening and weekend work. The duties of this position will consist of: Posting encampment abatement notices at encampments Engaging with those who reside in homeless encampments to educate them on the "no return zone" and other encampment setbacks Working in and near homeless encampment locations Pilot and document best practices for a no-encampment zones Coordinate with city officials, other City Departments, law enforcement, and service providers to ensure a unified approach to clearing and managing encampments Coordinating resources and scheduling workload for efforts including but not limited to Secondary Employment Unit (SEU) requests and scheduling through SJPD outreach service requests to the Housing Department, etc. Process reports and data tracking through the Survey123 system This posting will be used to fill future Community Activity Specialist positions that support neighborhood beautification and encampment management. Education: Graduation from high school or equivalent (General Education Development (GED) Test or California Proficiency Certificate) Experience: Three (3) years of full-time equivalent work experience (6,240 hours) with diverse neighborhoods, residents experiencing homelessness, blight reduction programs, underserved communities, or neighborhood engagement and mobilization. Acceptable Substitutions: Up to two (2) years of undergraduate course work from an accredited college or university (equivalent to at least 60 semester units or 90 quarter units) may be substituted for the required experience on a year-for-year basis. Certifications: Must possess a valid California Driver's License.The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Communication Skills: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Computer Skills : Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Teamwork & Interpersonal Skills: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Flexibility: Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment. Problem Solving : Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Social Awareness: Demonstrates the ability to read or sense other people's emotions and how they influence the situation of interest or concern; demonstrates empathy and organizational awareness. Knowledge of: Techniques and strategies in working with vulnerable populations. Trauma informed principles. Local government principles. The basic principles and techniques of first aid, including cardiopulmonary resuscitation (CPR). Ability to: Identify and establish positive relationships with residents, organizations, and interjurisdictional partners. Coordinate programs and community events, attend neighborhood and community stakeholder group meetings, and effectively respond to resident and program participant inquiries and concerns. Ability to work and interact effectively with any of these populations: neighborhood group/associations, non-profit organizations, interjurisdictional partners such as City and County, people experiencing unsheltered homelessness and people with diverse backgrounds. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Note : Submitting a resume along with your application is desirable for this position. If you have questions about the duties of these positions, the selection or hiring processes, please contact Taylor Pawlik at Taylor.Pawlik@sanjoseca.gov.