Assistive Technology Coordinator -- Information Technology Consultant - Career (Temporary through June 30, 2022, with the possib (500325)

  • Cal State University (CSU) East Bay
  • Hayward, California
  • Jun 04, 2022
Full Time Information Technology and Communication Services Public Health

Job Description


Salary and Benefits

The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,372.00/month to $7,545.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

In accordance with the Americans with Disabilities Act Amendments Act (ADAAA), sections 504 and 508 of the Rehabilitation Act, applicable state laws and CSU policies, Accessibility Services (AS) provides eligible students with disabilities academic accommodations, disability counseling, and campus and community resources for an accessible educational experience. AS ensures that CSUEB's campus climate is inclusive and facilitates accommodations in all areas of learning.

Under the direction of the AS Director, the Assistive Technology Coordinator oversees Assistive Technology services for students receiving support through Accessibility Services. This includes, but is not limited to, conducting assessments for students with disabilities and their need for assistive technology; determining best options for students from low tech solutions to high tech solutions; and training students on the use of such assistive technology. This position may provide assessments and training for staff and faculty with disabilities in conjunction with the department of Human Resources.

Working with campus Information Technology Solutions (ITS), the Assistive Technology Coordinator will assist with Voluntary Product Accessibility Templates (VPAT), Information and Communications Technology (ICT) reviews, Accessibility Conformance Reports (ACRs) and/or Equally Effective Alternate Access Plans (EEAAP).

Additionally, the Assistive Technology Coordinator oversees the provision of Accessible Testing accommodations and provides technological support to that program as needed.

This is a full-time (40 hours/week) temporary position through June 30, 2022, with the possibility of reappointment. The typical schedule for this position is Monday through Friday, 8:30am - 5:30pm.


Coordinate Activities and Functions for the Provision of Assistive Technology
  • Provide direct customer service to students, staff and faculty with disabilities while exhibiting sensitivity to, and understanding of, the diverse student population at CSUEB.
  • Conduct assistive technology assessments for CSUEB students with disabilities receiving accommodations through Accessibility Services to determine assistive technology needs.
  • According to assessments, recommend appropriate assistive technology to enable students to have equal access their courses and campus services.
  • Act as the primary trainer across various assistive technology platforms for students, staff and faculty as needed.
  • Respond to user-reported accessibility issues pertaining to assistive technology. Work with user and developers, if necessary, to troubleshoot a solution in a timely manner and document solutions.
  • Install, program, configure, and maintain assistive technology on select computers in the AT lab and across campus.
  • Maintain and track University loans of assistive technology equipment: hardware and software. Keep up-to-date inventory of all equipment.
  • Hire, train, schedule and lead student assistants as needed and as approved by supervisor.
  • Submit monthly reports in a timely manner and/or as requested by supervisor.
  • Work within established program budget. Monitor budget monthly and bring any concerns to the attention of supervisor immediately.
  • Maintain Assistive Technology server.
  • Coordinate media captioning requests with campus ITS and Service Desk.
  • Provide input to supervisor on program enhancements.
  • Continually keep abreast of emerging accessible technologies, major trends in the field, related laws, and common practices through the development of a diverse professional network and engagement in relevant professional development opportunities.
  • Assist in performing research and development with new industry technology that may be suitable for implementation; identify accessibility solutions as part of implementation.
  • Keep current on local, state and federal regulations regarding ICT accessibility for individuals with disabilities.
  • Create and maintain guidelines, processes, checklists, how-to documents/videos and web-based resources to support students using assistive technology.
  • Present and/or demonstrate to campus communities, as requested, on topics related to assistive technology, working with students with disabilities, and accessible course materials, among others.
  • Collaborate with Online Campus with high-level feedback for online, hybrid, and web-enhanced courses regarding conformance with accessibility standards and regulations such as Section 508 and WCAG 2.0 Level AA accessibility standards; make recommendations for compliance as needed.
  • Work closely with partners and advocates to support campus-wide initiatives with technology expertise and recommendations.
  • Work to promote an accessible, inclusive academic environment.

  • Work with campus ITS, and other campus partners, to review and test third-party information and communication technology purchases for accessibility and conformance with accessibility standards and guidelines specified in Section 508 and WCAG 2.0A/AA.
  • Contribute to the acquisition of VPATs, and the consideration and creation of ICT reviews, ACRs, and EEAAPs, as needed.

Committee Work:
  • Participate on the Accessible Technology Initiative (ATI) committee.
  • Chair the ATI subcommittee of the Access and Compliance Committee.
  • Participate on other committees to make recommendations on accessibility compliance; may participate on other technology committees as directed.

Other Duties as Assigned
  • Contribute to team effort by accomplishing related tasks as needed.

Required Qualifications
  • Proven record of exceptional customer service that creates a welcoming and supportive environment.
  • Knowledge and skills in technical information systems and application program packages.
  • High degree of knowledge of assistive technologies (hardware and software; low tech and high tech) on multiple platforms including Windows, Mac, iOS and Android; knowledge of designing and testing methodologies on each platform.
  • Strong understanding of IT accessibility as it relates to the higher education environment.
  • Experience reviewing and testing third-party information and communication technology purchases for accessibility and conformance with accessibility standards and guidelines specified in Section 508 and WCAG 2.0A/AA
  • Knowledge of accessibility standards and guidelines (WCAG 2.0A/AA, WAI, Section 508, ARIA); accessibility auditing and testing tools and strategies including but not limited to Section 508 and WCAG 2.0A/AA validation toolsets.
  • Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.
  • Ability to perform system, database, and network maintenance tasks.
  • Ability to analyze and troubleshoot system connections and interface malfunctions.
  • Ability to effectively communicate technical concepts and solutions verbally and in writing to both technical and non-technical individuals, including presenting in front of an audience.
  • Extensive knowledge and experience with accessible principles of Universal Design and understanding of accessibility issues related to emerging web technologies, multimedia and learning environments.
  • Extensive knowledge of the ADAAA of 2008, Sections 504 and 508 of the Rehabilitation Act, as well as applicable state laws and CSU policies .
  • Strong commitment to accessibility principles for students with disabilities in higher education.
  • Ability to work effectively with diverse populations in a higher education setting.
  • Basic principles and practices of project management; principles and procedures of record keeping; oral and written communication skills.
  • Experience with problem solving, teamwork, and collaboration while managing multiple and sometimes competing priorities.
  • Experience testing Web sites and software applications for accessibility.
  • Experience supporting assistive technology users with disabilities.
  • Ability and willingness to learn new technologies quickly.
  • Hands-on experience supporting industry leading assistive technologies such as JAWS, Window-Eyes, ZoomText, NVDA, Kurzweil, and Dragon Naturally Speaking.
  • Ability to leverage data collection tools such as surveys, questionnaires, and interviews, and process into compelling narratives in both written, verbal, and statistical forms.

Minimum Qualifications

A basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Preferred Skills and Knowledge
  • Strongly prefer at least three years of experience in assistive technology.
  • Prefer a master's degree in relevant field and/or Assistive Technology Certificate.
  • Extensive experience with, and understanding of, universal design principles and accessibility principles related to emerging web technologies, multimedia, and learning environments.
  • Demonstrated experience assisting individuals in the application of accessibility technologies and principles.
  • Three or more years' experience working in a higher education environment.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

Closing Date/Time: Open until filled

Job Address

Hayward, California 94542 United States View Map