PCMO Change Manager (499721)

  • California State University (CSU) Chancellor's Office
  • Long Beach, California
  • Jun 01, 2021
Full Time Project Management

Job Description


Chancellor's Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of PCMO Change Manager The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year.


Commensurate with qualifications and experience.


Administrator II

This position is Long-term temporary with benefits.

Position Information

The California State University, Office of the Chancellor, is seeking a PCMO Change Manager to be responsible for developing and executing change management, communications and training strategies and plans for change initiatives undertaken by the California State University (CSU). The initial primary responsibility of the PCMO Change Manager is to support the implementation of the Common Human Resource System program for the California State University (CSU), a large and complex multi-year change initiative. The PCMO Change Manager will also independently manage a variety of change management activities and functions within the Project and Change Management Office supporting CSU systemwide priorities, the ITS department and other departments at the CSU Office of the Chancellor.

The PCMO Change Manager should have a solid understanding of what people experience when they go through change and the change process; experience with the Prosci ADKAR change model is a plus. Experience with large-scale organizational change efforts, experience and knowledge of change management principles and methodologies and familiarity with project management approaches, tools and phases of the project lifecycle are requirements of this position.

The PCMO Change Manager will develop and execute comprehensive change management plans for the CHRS Program including processes, tools and standards, stakeholder, impact and readiness assessments and analysis, communication, coaching, training, sponsor roadmap, resistance management and change reinforcement plans, measurement and analysis of effectiveness and celebrating successes. He/she will lead and assist in the development of program communication mechanisms supporting this plan (e.g. All Hands Webinars, presentations, Newsletters, Web Sites, SharePoint site). In addition, the PCMO Change Manager will facilitate meetings, trainings and workshops including change management awareness and training sessions, team brainstorming sessions, LEAN process improvement exercises and other facilitated group sessions as required.


Under the general direction of the Associate Director of Change Management, the PCMO Change Manager will:

-Understand the CSU organization (Chancellor's Office and 23 campuses) and change management and communication challenges and issues

-Apply structured change management approaches, methodologies and tools to support individual and organizational change

-Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.

-Identify potential risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.

-Conduct stakeholder, impact, and readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.

-Develop actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan, resistance management plan, change reinforcement plan, measurement and analysis of change management effectiveness plan and celebrating successes plan.

-Develop communications deliverables and facilitate events (e.g. All Hands Meetings, webinars, newsletters, web sites, SharePoint sites, etc.).

-Develop and implement comprehensive communications strategies and plans including the definition of senders and receivers, messaging, media, frequency and tools for optimal two-way communication

-Support managers in their roles of communicator/advocate/coach/resistance manager/liaison as they help their staff through transitions. Conduct manager change management training.

-Be an active and visible coach to executive leaders who are change sponsors, program team members and campus stakeholders.

-Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.

-Identify resistance and performance gaps, and work to develop and implement corrective actions.

-Create and enable reinforcement mechanisms and celebrations of success.

-Work with project teams to integrate change management activities into the overall project/workstream/program plans.

-Train and mentor staff and stakeholders in change management and communication best practices.

-Facilitate meetings, trainings and workshops including change management awareness and training sessions, team brainstorming sessions, LEAN process improvement exercises and other facilitated group sessions as required

-Work with the operations groups and other specialists to formulate plans and activities to support project implementation

-Produce and publish communication content including documentation, status reports and updates, executive summaries, talking points, PowerPoint presentations, knowledge articles, key business communications, project/program website content, social media distributions, print releases, and high impact communications.

-Write and edit communications and promotional materials. Must be able to take technical information and translate it into non-technical language.

-Perform other duties as assigned


This position requires:

-This position requires a Bachelor's degree in a related field or an equivalent combination of education and work-related experience

-5 + years of experience in leading large-scale organizational change initiatives using change management and communication best practices, creating change management strategies and plans for enterprise technology and business process projects, providing advice to leaders and stakeholders

-5 + years of experience successfully applying change management principles, processes and tools on projects; demonstrated detailed understanding and knowledge of change management principles, methodologies and tools including direct, hands-on experience

-3 + years of experience in a large organization environment, preferably higher education institution

-Demonstrated effectiveness in complex matrix-management teams and collaborative environment;

-Project management experience; strong process orientation and familiarity with project management approaches, tools and phases of the project lifecycle.

-Change management certification is required; Prosci Change Management Practitioner certification is preferred

-Knowledge and experience with large-scale technological implementations such as ERP systems and SaaS cloud based solutions

-Strong written and verbal communication skills

-Knowledge of /experience in higher education

-A solid understanding of how people go through the change process

-Experience and knowledge of change management principles and methodologies

-Ability to understand and articulate the complexity of business processes

-Familiarity with LEAN process improvement methods and tools

-Ability to effectively work in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills;

-Ability to effectively influence stakeholders/project teams and to be well-skilled in both oral and written communication is required;

-Strong business acumen encompassing the ability to see the "Big Picture" within a complex, multi-faceted organization;

-Proactive, self-directed, and skilled at facilitating meetings by utilizing effective presentation skills;

-Excellent teaming, interpersonal, influence, and analytical skills

-Working knowledge of the following software programs: E-mail systems; MS Office Suite; Office 365, OneNote, MS Project, Visio; SharePoint; Zoom, Slack, Smartsheet, MindMap;

-Position will require up to 30% travel.

Application Period

Priority consideration will be given to candidates who apply by April 21, 2021. Applications will be accepted until the job posting is removed.

How To Apply

Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.


This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).

If hired, you will be required to furnish proof that you are legally authorized to work in the United States.

Mandated Reporter Per CANRA

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Conflict of Interest

The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.


The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix

Closing Date/Time: Open until filled

Job Address

Long Beach, California 90802 United States View Map