Community Health Worker II - Bilingual (English/Spanish) - Extra-Help

  • Sonoma County, CA
  • Santa Rosa, California
  • Apr 17, 2021
Variable Shift Clerical and Administrative Support Public Health
  • Salary: $20.60 - $25.04 Hourly USD

Job Description

Position Information

Join the Department of Health Services as a Community Health Worker II to Assist in the Fight Against COVID-19!

Multiple Fluent Bilingual, Extra-Help Positions Available as Contact Tracers and Intake Workers!

$20.20 - $24.55 Hourly
Plus, an additional $1.15/hour bilingual premium

This is a continuous recruitment. It may close without notice, at any time, once a sufficient number of qualified applications have been received.

Fluentbilingual Spanish/English skillsare required for these positions. Fluent bilingual means the ability to speak, read, and write at a fluent level in both languages. An examination will be conducted prior to employment to confirm skill levelfor bilingual positions. The bilingual premium pay begins upon the assignment of bilingual work.

This the journey (fullworking level) classin the Community Health Worker series. In addition tofluent bilingual skills,qualified applicants will have recent experience, either paid or unpaid, that is equivalent to that of a Community Health Worker I with the County of Sonoma, which has provided them with personal first-hand knowledge of the problems, needs, attitudes, and behavior patterns of the community as they relate to public health.

The ideal candidates for these positionswill possess:
  • Excellent communication skills and the ability to establish rapport with clients
  • The ability to speak, read, and write English and Spanish at a fluent level
  • Knowledge of communityproblems and needs related to public health
  • Excellent organizational skills and attention to detail
  • The ability to document information in a detailed and timely manner
  • The ability to work in a fast-paced environment
Contact Tracing Assignments

Contact Tracers will work remotely at home under the direction of a contact tracing lead. Contract Tracers will communicate by phone from home with individuals whoare COVID-19 positive, presumptively positive, or who may have been exposed,toprovide information and support throughout the 14-day quarantine period. Upon hire, Contact Tracers will be required to complete a 20-hour online California State/UCSF Contact Tracing Training Course and attend an in-person orientation.

Duties will include, but are not limited to, the following:
  • Performing initial interviews of assigned contacts; establishing rapport and developing trust; explainingCOVID-19 exposure; referring for testing and explaining the process; instructingduring thequarantine process; identifying needs for clients to maintain quarantine; explaining COVID-19 symptoms and the follow-up process; and documenting next steps and action items
  • Referring clinical questions to contact tracing lead; and discussing other complex issues with contact tracing lead before responding to clients
  • Following contacts for 14 days following their last exposure
  • Conducting daily phone check-ins with assigned contacts to inquire about health status anddevelopment of any COVID symptoms, and reinforcing theneed for quarantine
  • Instructing clients on use of phone app (when available) to track COVID-19 symptoms, including downloading the app totheirphones,andrecording daily symptoms
  • Checking data on a daily basis, identifying new test results or missing symptom checks, and following up with contacts
  • Documenting activities and results in acentral database and reporting back tocontact tracelead on a daily basis
  • Participatingin daily team meetings on scheduled work days
Work Schedule and Requirements for Contact Tracers:
  • Work will mostly be performedremotely, with a possible in-person meeting for orientation purposes
  • Workschedulesfor these assignments will be 32-40 hours per week; assignmentswill not bescheduledfor less than32 hours per week; schedule may include weekends
  • Work schedule will be set by the supervisor and the contact tracer based on availability and need
  • Workwith be performed using a computer or tablet, telephone, and internet connection
  • All contact tracers will function as part of a Disease Control team and will be required to participate in daily check-ins on days that are worked
Intake Worker Assignments

Working under thedirection of the Nursing Services Director or designee, Intake Workers willwork mostlyin the field, interacting withindividualswho may havebeen exposed to Covid-19,in order to obtain demographic information and health history. Duties for this assignment include speaking directly to individuals who may have Covid-19 symptoms or who have been exposed to someone with Covid-19.

Work schedule and requirements for Intake Workers
  • Work will mostly be in the field at various locations in the County
  • Staff will be expected to work a minimum of32 hours per week (4 days a week, 8 hours per day)
  • Work schedule will be set by the supervisor and based on need of testing
  • Schedule may include evenings, weekends, and holidays
  • Intake Workers will need to wear an N95 mask forup to eighthours per day as needed
  • Transportation to/from various locations can be arranged from downtown Santa Rosa

Extra-help employees relieve or augment permanent staff. Extra-help employees may be hired on either a temporary or intermittent basis. Temporary, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as: long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Temporary, extra-help employees are limited in their employment to a maximum of one calendar year. These employees must be off of work for three months before they can be re-employed on an extra help basis.Intermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve month consecutive period.Extra-help employees who meet the eligibility requirements may qualify for aCounty contribution towardmedical coverage.

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) .

This employment list may also be used to fill future extra-helppositions as they occur during the active status of this list.

The Civil Service title for this classification isCommunity Health Worker II.

Minimum Qualifications

Education and Experience: Any combination of education and work experience which would provide an opportunity to acquire the knowledge and abilities listed herein. Normally, this would include, the ability to read and write English and perform basic arithmetic calculations at a level required for successful job performance, and recent experience, either paid or unpaid, that is equivalent to that of a Community Health Worker I which has provided personal first-hand knowledge of the problems, needs, attitudes, and behavior patterns of the community as they relate to public health.

Special Requirement: Designated positions may require the ability to speak and write a language in addition to English.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

Knowledge, Skills, and Abilities

Working knowledge of: The needs, problems, attitudes, and behavior patterns of at risk persons and of the community as a whole; various community health and social services programs available to clients; basic public health and nutrition concepts; methods and techniques of conducting interviews; basic health assessment procedures; office practices and procedures including filing, record keeping, and use of a computer; operation of office equipment.

Ability to: communicate with residents of the underserved and at risk communities and with representatives of public and private agencies providing community health-related services; read and write English; use elementary medical terminology, as needed; conduct elementary public health educational programs and provide information on various health maintenance concepts; obtain health and social information by interviewing clients; perform community relations tasks; learn to operate computerized audio-visual equipment and set up for media presentations; write simple reports and keep records; learn to speak effectively before groups; follow oral and written instructions; communicate effectively with the public; work well with others; function as a team member, and benefit from supervision and training.

Selection Procedure & Some Helpful Tips When Applying

  • Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
  • You should list all your employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions.
  • You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
  • Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
Please visit Getting a Jobwith the County of Sonoma to review more detailed information about the application, examination, and department selection processes.

The selection procedure will consist of the following examination:

An Application and Supplemental Questionnaire Appraisal (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities which relate to this position to ensure satisfaction of the minimum qualifications for this position. Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department. The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration.


A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.


Applications are accepted on-line at . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted.

The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people.Please view the County's Equal Employment Opportunity Policy for further information.

HR Analyst: DPHR Technician:KC

Closing Date:Continuous

Job Address

Santa Rosa, California United States View Map