Introduction THIS IS A NEW ASSEMBLED EXAMINATION . The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted on-line. DESCRIPTION THE AGENCY: The Alameda County Social Services Agency (SSA) is comprised of almost 2,400 men and women working collectively and in partnership with community-based organizations, neighborhood groups and policy makers to serve the needs of the community. SSA provides services through its administration and operating departments. Administration includes Finance, Government and Community Relations, and Human Resources. SSA’s operations include Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. The Social Services Agency assists one out of four of Alameda County's residents. The mission of the Social Services Agency is to promote the economic and social well-being of individuals, families, neighborhoods, and communities. To learn more about the Alameda County Social Services Agency, please visit the website at https://www.alamedasocialservices.org/ . THE POSITION: This classification specification describes the journey-level classification of the Social Worker Classification flexible staffed series. Under general supervision, the Social Worker II Social Workers will assess clients for eligibility of services, needs, and make level, to assess referrals to appropriate service programs, as well as provide assistance and provide, provide counseling and appropriate supportive social services to clients; collect and evaluate client socio-economic information and data; manage the on-going responsibility for a caseload of applicants or clients receiving services, and performs other related duties as required. For more detailed information about the job classification, visit: Social Worker II (6715) . IDEAL CANDIDATE: In addition to meeting the minimum qualifications below, the ideal candidate will possess the following critical attributes: Exceptional written and oral communication skills, with a proven record of delivering clear, effective communication, taking responsibility for understanding others, and clearly conveying information, and ideas through a variety of media; The ability to build and maintain successful work relationships, collaborating with multiple agencies to address client needs, work effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds, and making the most effective use of the capabilities, insights, and ideas of all individuals; Skill as a well-organized individual, capable of prioritizing, multi-tasking planning daily work activities, and establishing a course of action to ensure work is completed efficiently; Ability to treat people with dignity, respect and fairness, giving proper credit, and standing up for deserving others and their ideas even in the face of resistance or challenge; Outstanding analytical skills, with demonstrated ability to think logically and arrive at sound conclusions; A demonstrated knowledge of, and ability to apply, the principles, practices and techniques of social work; Knowledge of Welfare and Institutions Code, the Social Security Act, and pertinent legislation in the field of public welfare; Ability to interpret complex federal and state laws, rules and regulations and procedures related to social work; and Experience providing client-centered service and demonstrated knowledge of public and private social agencies and other community resources. VACANCIES: The current vacancies are within the Social Services Agency. However, the eligible list resulting from this recruitment may be used by any department needing to fill a vacancy. MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six (6) months of full-time experience in the class of Social Worker I in the Alameda County classified service. OR II Education : Equivalent to graduation from a two (2) year accredited college (90 quarter units or 60 semester units), which includes 15 semester or 22 quarter units in social welfare, social/human services, public health, sociology, psychology, clinical psychology, counseling, or other behavioral science. AND Experience : The equivalent of one (1) year of full-time experience as an Employment Counselor or experience comparable to an Employment Counselor. OR III Education : Equivalent to graduation from an accredited college or university (180 quarter units or 120-semester units), which includes 30 semester or 45 quarter units in social welfare, social/human services, public health, sociology, psychology, clinical psychology, counseling, or other behavioral science. AND Experience : The equivalent of one (1) year of full-time social casework experience in a public or non-profit human services agency. (Completion of one (1) year of graduate study in a recognized school of social work may be substituted for the experience required.) License : All positions require possession of a valid California Motor Vehicle Operator's license. Special Requirements : Fluency in Spanish, Cantonese, Mandarin, Farsi, Tagalog, Vietnamese, or Cambodian is desirable. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of : Principles, practices, and techniques of social work. Provisions of the California Welfare and Institutions Code, the Social Security Act, and other pertinent legislation in the field of public welfare, including changes and developments in such legislation. Aims and functions of community organization and resources, including available services in the employment field County and State Health and Human Services Agency and health care. Basic psychological theory and practices related to human behavior. Public and private social agencies and other community resources. Ability to : Analyze and evaluate individual situations to reach sound conclusions and make appropriate recommendations. Interpret complex Federal and State laws, rules, regulations, and procedures. Establish and maintain effective working relationships with other professional personnel and the public, the general public, culturally diverse populations, other departments/agencies, co-workers, and other groups and organizations. Communicate effectively orally and in writing. Prioritize work. Demonstrate good customer service, interpersonal sensitivity and diplomacy when working with others regarding sensitive or crisis situations. Implement effective caseload management techniques. Deal impartially and with restraint in stressful situations. Follow complex oral and written instructions. Use computers and software applications effectively. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN Deadline for Filing: 5:00 PM Monday, May 13, 2024 Review of Minimum Qualifications: May 20, 2024 Review of Supplemental Questionnaire for Best Qualified: Week of June 17 , 2024 Virtual Civil Service Pre-Recorded Oral Examination: Week of July 8, 2024 Notification of Results July 29, 2024 Promulgation of Eligible List August 7, 2024 TENTATIVE SELECTION PLAN Departmental Hiring Interviews *TBD WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date offiling. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email boxesNoreply@jobaps.comand noreplyalamedacountyhr@acgov.orgare routed to unmonitored mailboxes. If you have questions, please go to our website atwww.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Montrice Goodman| Human Resources Analyst Human Resource Services, County of Alameda (510) 208-3954 | Montrice.Goodman2@acgov.org www.acgov.org/hrs DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 5/13/2024 5:00:00 PM
Apr 19, 2024
Full Time
Introduction THIS IS A NEW ASSEMBLED EXAMINATION . The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted on-line. DESCRIPTION THE AGENCY: The Alameda County Social Services Agency (SSA) is comprised of almost 2,400 men and women working collectively and in partnership with community-based organizations, neighborhood groups and policy makers to serve the needs of the community. SSA provides services through its administration and operating departments. Administration includes Finance, Government and Community Relations, and Human Resources. SSA’s operations include Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. The Social Services Agency assists one out of four of Alameda County's residents. The mission of the Social Services Agency is to promote the economic and social well-being of individuals, families, neighborhoods, and communities. To learn more about the Alameda County Social Services Agency, please visit the website at https://www.alamedasocialservices.org/ . THE POSITION: This classification specification describes the journey-level classification of the Social Worker Classification flexible staffed series. Under general supervision, the Social Worker II Social Workers will assess clients for eligibility of services, needs, and make level, to assess referrals to appropriate service programs, as well as provide assistance and provide, provide counseling and appropriate supportive social services to clients; collect and evaluate client socio-economic information and data; manage the on-going responsibility for a caseload of applicants or clients receiving services, and performs other related duties as required. For more detailed information about the job classification, visit: Social Worker II (6715) . IDEAL CANDIDATE: In addition to meeting the minimum qualifications below, the ideal candidate will possess the following critical attributes: Exceptional written and oral communication skills, with a proven record of delivering clear, effective communication, taking responsibility for understanding others, and clearly conveying information, and ideas through a variety of media; The ability to build and maintain successful work relationships, collaborating with multiple agencies to address client needs, work effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds, and making the most effective use of the capabilities, insights, and ideas of all individuals; Skill as a well-organized individual, capable of prioritizing, multi-tasking planning daily work activities, and establishing a course of action to ensure work is completed efficiently; Ability to treat people with dignity, respect and fairness, giving proper credit, and standing up for deserving others and their ideas even in the face of resistance or challenge; Outstanding analytical skills, with demonstrated ability to think logically and arrive at sound conclusions; A demonstrated knowledge of, and ability to apply, the principles, practices and techniques of social work; Knowledge of Welfare and Institutions Code, the Social Security Act, and pertinent legislation in the field of public welfare; Ability to interpret complex federal and state laws, rules and regulations and procedures related to social work; and Experience providing client-centered service and demonstrated knowledge of public and private social agencies and other community resources. VACANCIES: The current vacancies are within the Social Services Agency. However, the eligible list resulting from this recruitment may be used by any department needing to fill a vacancy. MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six (6) months of full-time experience in the class of Social Worker I in the Alameda County classified service. OR II Education : Equivalent to graduation from a two (2) year accredited college (90 quarter units or 60 semester units), which includes 15 semester or 22 quarter units in social welfare, social/human services, public health, sociology, psychology, clinical psychology, counseling, or other behavioral science. AND Experience : The equivalent of one (1) year of full-time experience as an Employment Counselor or experience comparable to an Employment Counselor. OR III Education : Equivalent to graduation from an accredited college or university (180 quarter units or 120-semester units), which includes 30 semester or 45 quarter units in social welfare, social/human services, public health, sociology, psychology, clinical psychology, counseling, or other behavioral science. AND Experience : The equivalent of one (1) year of full-time social casework experience in a public or non-profit human services agency. (Completion of one (1) year of graduate study in a recognized school of social work may be substituted for the experience required.) License : All positions require possession of a valid California Motor Vehicle Operator's license. Special Requirements : Fluency in Spanish, Cantonese, Mandarin, Farsi, Tagalog, Vietnamese, or Cambodian is desirable. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of : Principles, practices, and techniques of social work. Provisions of the California Welfare and Institutions Code, the Social Security Act, and other pertinent legislation in the field of public welfare, including changes and developments in such legislation. Aims and functions of community organization and resources, including available services in the employment field County and State Health and Human Services Agency and health care. Basic psychological theory and practices related to human behavior. Public and private social agencies and other community resources. Ability to : Analyze and evaluate individual situations to reach sound conclusions and make appropriate recommendations. Interpret complex Federal and State laws, rules, regulations, and procedures. Establish and maintain effective working relationships with other professional personnel and the public, the general public, culturally diverse populations, other departments/agencies, co-workers, and other groups and organizations. Communicate effectively orally and in writing. Prioritize work. Demonstrate good customer service, interpersonal sensitivity and diplomacy when working with others regarding sensitive or crisis situations. Implement effective caseload management techniques. Deal impartially and with restraint in stressful situations. Follow complex oral and written instructions. Use computers and software applications effectively. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN Deadline for Filing: 5:00 PM Monday, May 13, 2024 Review of Minimum Qualifications: May 20, 2024 Review of Supplemental Questionnaire for Best Qualified: Week of June 17 , 2024 Virtual Civil Service Pre-Recorded Oral Examination: Week of July 8, 2024 Notification of Results July 29, 2024 Promulgation of Eligible List August 7, 2024 TENTATIVE SELECTION PLAN Departmental Hiring Interviews *TBD WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date offiling. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email boxesNoreply@jobaps.comand noreplyalamedacountyhr@acgov.orgare routed to unmonitored mailboxes. If you have questions, please go to our website atwww.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Montrice Goodman| Human Resources Analyst Human Resource Services, County of Alameda (510) 208-3954 | Montrice.Goodman2@acgov.org www.acgov.org/hrs DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 5/13/2024 5:00:00 PM
Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION PEER SUPPORT SPECIALIST (Mental Health Worker II) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. The open eligible list established by this recruitment will be used to fill current and future Peer Support Specialist (Mental Health Worker II) positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County. THE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Mental Health and Recovery Services, Correctional Health Services, Medical Health Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT The Behavioral Health Services (BHS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Mental Health Services Act Office, Authority and Quality Improvement Services and Children, Youth & Prevention Services, which provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care. THE PROGRAMS Adult and Older Adult (AOA) provides outpatient, recovery oriented, behavioral health services which emphasize individual needs, strengths, choices, and involvement in service planning and implementation. Adults and Older Adults who have a serious and persistent mental disorder and may have a co-occurring substance use disorder and impairment in their ability to function in the community or who have a history of recurring substantial functional impairment, hospitalization or symptoms can access services. Children and Youth Services (CYS) provides outpatient behavioral health services to Medi-Cal eligible or uninsured children and youth who need medically necessary treatment to ameliorate their mental and behavioral health conditions. CYS provides case management, assessment, individual, group and family therapy, psychological testing, psychiatric evaluation and medication support, and therapeutic behavioral services to children and youth in Orange County. Outpatient Mental Health Clinic services include assessment, evaluation, individual and group therapy, substance use disorder treatment, medication support, peer support, rehabilitation, linkage and consultation, placement, plan development, crisis intervention and specialized residential services. THE OPPORTUNITY The immediate vacancies are within the AOA and CYS program. The Peer Support Specialist (Mental Health Worker II) assigned to the AOA program will serve as a Consumer or Family Peer Support Specialist and will be responsible for outreach, education, case management, skills building workshops, clubhouse activities, referral and linkage to resources, transportation support, and other related duties. The Peer Support Specialist assigned to the CYS program will serve as a Parent Partner or Youth Partner. This position will work with children, youth and their families providing peer support services which may include individual and group skill building, referral and linkage to resources, transportation support, and other related duties. They will also work with other disciplines such as Psychiatrists, Clinical Psychologists and Behavioral Health Clinicians and as an adjunct to treatment to assist children and youth to reach their treatment goals and objectives. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will have at least one (1) year of experience providing peer support services in a behavioral health setting and/or have completed peer support training. Additionally, the ideal candidate must have lived experience with a mental health condition by at least one of the following options below and be willing to self-identify and share their experiences to assist consumers and their family members with their recovery journey. A past or current consumer of mental health services Providing support to an adult family member in mental health recovery As a parent/caregiver advocating on behalf of child/youth who is receiving or has received mental health services Mental health recovery refers to recovery from conditions such as major depression, bipolar disorder, schizophrenia, Serious Emotional Disturbance (for youth) and other such conditions. It does not include developmental disorders such as autism or cognitive disorders such as dementia or Alzheimer's Disease. For some Parent/Youth Partner positions, lived experience with the Juvenile Justice or Child Welfare System, either directly or as a parent/caregiver is highly desirable. Experience working with the target population (children/youth and their parents/caregivers, adults or older adults) is highly desirable. Bilingual skills in the following languages are also highly desirable : Spanish, Vietnamese, Korean, Arabic, and Farsi. The candidates selected for these positions must also possess a valid California driver’s license as they will need to drive to various sites in the community to provide services and attend appointments with clients. In addition, the ideal candidate will possess extensive knowledge and/or experience in the following competencies: Professional and Technical Expertise | Using Technology Understanding of recovery and resilience and peer support practices within the behavioral health context Providing client/family and parent/caregiver (Children & Youth) services in the field/community Providing consistent and reinforcing support, guidance and concrete assistance to parent/caregiver (Children & Youth) Working with clients and parents/caregivers (Children & Youth) on life skills (e.g., coping skills, self-care, budgeting, nutrition, hygiene, managing stress, socialization, accessing and sustaining housing, obtaining transportation assistance) Coordinating services with various community resources, including assisting with paperwork needed to access resources Promoting knowledge of personal recovery and resilience when appropriate, to help educate clients, family members, parents/caregivers and team members in recovery principles, modeling and providing consultations Planning and facilitating meaningful social and recreational activities and projects involving clients and parents/caregivers (Children & Youth), maximizing their skills, talents, engagement, and leadership Collecting data on intervention activities, client demographics, and outcome measures. Meeting with clients, family members and parents/caregivers (Children & Youth) to assess needs, address barriers to accessing services, and assist in the development and implementation of individualized care plans Facilitating and co-facilitating wellness and recovery skills groups to target population Attending trainings to increase knowledge and staff capacity about resources, services and how to engage the target population Using a computer to complete program forms, prepare reports, log data, and track referrals and linkages Building and Maintaining Relationships | Professional Impact Establishing meaningful relationships with clients, family members and parents/caregivers, creating a safe and welcoming space Maintaining frequent contact with clients to develop trust with the target population Acting as a role model for clients, family members and parents/caregivers, and recognize the value of every individual's recovery experience Providing assistance and guidance to clients, family members and parents/caregivers and help develop and assess vocational, educational, and other personal goals; help remove barriers to access Attending collaborative meetings with other service providers, team members, and other peer support specialists to share information, discuss best practices, and case conference Written and Oral Communication | Presentation Communicating issues effectively while building relationships with participants, referral sources, and treatment team members Presenting information clearly and concisely in person and/or in writing Delivering the right amount of information in the time given and varies style and tone to fit the purpose and audience Maintaining confidentiality of clients, records, and information MINIMUM QUALIFICATIONS Click here to learn more about that minimum qualifications for Mental Health Worker II. Physical Characteristics Possess vision sufficient to read standard text and a computer monitor; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility to stand, sit, walk, stoop and bend routinely to perform daily tasks and to access a standard office environment; possess manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a keyboard, utilize office equipment and to write. Ability to operate a motor vehicle. Mental Requirements Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions. Environmental Conditions Will be required to interact with clients/patients in emotional and occasionally hostile situations; work in an office environment and/or a secure facility; drive to community sites and to meetings; occasionally work evenings/weekends to attend meetings/special events. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Application Appraisal I Application Rating (Weighted 100%) An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. The most qualified applicants will be placed on an eligible list. (The information you provide on your application/supplemental questions will be used as a scoring device, so please be descriptive in your response. "See Resume" is not a qualifying response and will not be scored.) Based on the County's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination and boosting as follows: Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted in accordance with applicable state orders . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason) In addition, depending on assignment and COVID-19 Community Level, workers in certain high-risk settings may be required to wear masks regardless of vaccination status. The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For additional questions regarding this recruitment, please contact the recruiter, Laura Katsis at (714) 834-6724 or lkatsis@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Mar 05, 2024
Full Time
CAREER DESCRIPTION PEER SUPPORT SPECIALIST (Mental Health Worker II) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. The open eligible list established by this recruitment will be used to fill current and future Peer Support Specialist (Mental Health Worker II) positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County. THE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Mental Health and Recovery Services, Correctional Health Services, Medical Health Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT The Behavioral Health Services (BHS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Mental Health Services Act Office, Authority and Quality Improvement Services and Children, Youth & Prevention Services, which provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care. THE PROGRAMS Adult and Older Adult (AOA) provides outpatient, recovery oriented, behavioral health services which emphasize individual needs, strengths, choices, and involvement in service planning and implementation. Adults and Older Adults who have a serious and persistent mental disorder and may have a co-occurring substance use disorder and impairment in their ability to function in the community or who have a history of recurring substantial functional impairment, hospitalization or symptoms can access services. Children and Youth Services (CYS) provides outpatient behavioral health services to Medi-Cal eligible or uninsured children and youth who need medically necessary treatment to ameliorate their mental and behavioral health conditions. CYS provides case management, assessment, individual, group and family therapy, psychological testing, psychiatric evaluation and medication support, and therapeutic behavioral services to children and youth in Orange County. Outpatient Mental Health Clinic services include assessment, evaluation, individual and group therapy, substance use disorder treatment, medication support, peer support, rehabilitation, linkage and consultation, placement, plan development, crisis intervention and specialized residential services. THE OPPORTUNITY The immediate vacancies are within the AOA and CYS program. The Peer Support Specialist (Mental Health Worker II) assigned to the AOA program will serve as a Consumer or Family Peer Support Specialist and will be responsible for outreach, education, case management, skills building workshops, clubhouse activities, referral and linkage to resources, transportation support, and other related duties. The Peer Support Specialist assigned to the CYS program will serve as a Parent Partner or Youth Partner. This position will work with children, youth and their families providing peer support services which may include individual and group skill building, referral and linkage to resources, transportation support, and other related duties. They will also work with other disciplines such as Psychiatrists, Clinical Psychologists and Behavioral Health Clinicians and as an adjunct to treatment to assist children and youth to reach their treatment goals and objectives. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will have at least one (1) year of experience providing peer support services in a behavioral health setting and/or have completed peer support training. Additionally, the ideal candidate must have lived experience with a mental health condition by at least one of the following options below and be willing to self-identify and share their experiences to assist consumers and their family members with their recovery journey. A past or current consumer of mental health services Providing support to an adult family member in mental health recovery As a parent/caregiver advocating on behalf of child/youth who is receiving or has received mental health services Mental health recovery refers to recovery from conditions such as major depression, bipolar disorder, schizophrenia, Serious Emotional Disturbance (for youth) and other such conditions. It does not include developmental disorders such as autism or cognitive disorders such as dementia or Alzheimer's Disease. For some Parent/Youth Partner positions, lived experience with the Juvenile Justice or Child Welfare System, either directly or as a parent/caregiver is highly desirable. Experience working with the target population (children/youth and their parents/caregivers, adults or older adults) is highly desirable. Bilingual skills in the following languages are also highly desirable : Spanish, Vietnamese, Korean, Arabic, and Farsi. The candidates selected for these positions must also possess a valid California driver’s license as they will need to drive to various sites in the community to provide services and attend appointments with clients. In addition, the ideal candidate will possess extensive knowledge and/or experience in the following competencies: Professional and Technical Expertise | Using Technology Understanding of recovery and resilience and peer support practices within the behavioral health context Providing client/family and parent/caregiver (Children & Youth) services in the field/community Providing consistent and reinforcing support, guidance and concrete assistance to parent/caregiver (Children & Youth) Working with clients and parents/caregivers (Children & Youth) on life skills (e.g., coping skills, self-care, budgeting, nutrition, hygiene, managing stress, socialization, accessing and sustaining housing, obtaining transportation assistance) Coordinating services with various community resources, including assisting with paperwork needed to access resources Promoting knowledge of personal recovery and resilience when appropriate, to help educate clients, family members, parents/caregivers and team members in recovery principles, modeling and providing consultations Planning and facilitating meaningful social and recreational activities and projects involving clients and parents/caregivers (Children & Youth), maximizing their skills, talents, engagement, and leadership Collecting data on intervention activities, client demographics, and outcome measures. Meeting with clients, family members and parents/caregivers (Children & Youth) to assess needs, address barriers to accessing services, and assist in the development and implementation of individualized care plans Facilitating and co-facilitating wellness and recovery skills groups to target population Attending trainings to increase knowledge and staff capacity about resources, services and how to engage the target population Using a computer to complete program forms, prepare reports, log data, and track referrals and linkages Building and Maintaining Relationships | Professional Impact Establishing meaningful relationships with clients, family members and parents/caregivers, creating a safe and welcoming space Maintaining frequent contact with clients to develop trust with the target population Acting as a role model for clients, family members and parents/caregivers, and recognize the value of every individual's recovery experience Providing assistance and guidance to clients, family members and parents/caregivers and help develop and assess vocational, educational, and other personal goals; help remove barriers to access Attending collaborative meetings with other service providers, team members, and other peer support specialists to share information, discuss best practices, and case conference Written and Oral Communication | Presentation Communicating issues effectively while building relationships with participants, referral sources, and treatment team members Presenting information clearly and concisely in person and/or in writing Delivering the right amount of information in the time given and varies style and tone to fit the purpose and audience Maintaining confidentiality of clients, records, and information MINIMUM QUALIFICATIONS Click here to learn more about that minimum qualifications for Mental Health Worker II. Physical Characteristics Possess vision sufficient to read standard text and a computer monitor; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility to stand, sit, walk, stoop and bend routinely to perform daily tasks and to access a standard office environment; possess manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a keyboard, utilize office equipment and to write. Ability to operate a motor vehicle. Mental Requirements Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions. Environmental Conditions Will be required to interact with clients/patients in emotional and occasionally hostile situations; work in an office environment and/or a secure facility; drive to community sites and to meetings; occasionally work evenings/weekends to attend meetings/special events. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Application Appraisal I Application Rating (Weighted 100%) An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. The most qualified applicants will be placed on an eligible list. (The information you provide on your application/supplemental questions will be used as a scoring device, so please be descriptive in your response. "See Resume" is not a qualifying response and will not be scored.) Based on the County's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination and boosting as follows: Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted in accordance with applicable state orders . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason) In addition, depending on assignment and COVID-19 Community Level, workers in certain high-risk settings may be required to wear masks regardless of vaccination status. The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For additional questions regarding this recruitment, please contact the recruiter, Laura Katsis at (714) 834-6724 or lkatsis@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings. Future emails may come from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and CFS (CFSRecruitment@hss.sbcounty.gov). Recruitment Bonus- Newly hired employees from this recruitment may be eligible to receive bonus payments up to $2,000* Remote Location Assignment- Newly hired employees from this recruitment accepting positions in Victorville, Barstow, Yucca Valley, and Needles may be eligible to receive bonus payments up to $2,000* *According to criteria established in the Professional Unit Memorandum of Understanding (MOU) ( see pages 64-67 ) Social Service Practitioners provide professional social work services including diagnosis, assessment, intervention and case management support to children and/or families with complex health, psychological or economic problems. Work requires investigating and/or supporting cases involving neglect, abuse, emotional or behavioral problems, physical/mental disabilities or other health conditions. Travel and field work, including home visits, are a routine part of these assignments. Click Here for Social Service Practitioner Job Preview Video. INITIAL APPOINTMENT/ADVANCEMENT Children and Family Services (CFS) offers a competitive salary and benefits package and rewards dedicated employees with long-term service commitment to the County. Social Service Practitioners are hired at the following levels and automatically promote within the series according to criteria established in the Professional Unit Memorandum of Understanding (MOU) ( see page 68 ). Additionally, starting salary may be commensurate with qualifications and/or child welfare services experience. Completed service hours at the SSP I (Trainee) level shall not count toward the service hour requirement to advance from the SSP II level to the SSP III level Social Service Practitioner II 0 years of County service as a SSP II, but less than 3 full years of completed County service (i.e., less than 6,240 service hours) as a SSP II S2: $67,412-$88,171 annually Social Service Practitioner III At least three (3) full years of completed County service (i.e., completion of at least 6,240 service hours) as a SSP II S4: $81,889-$93,787 annually THE COUNTY OFFERS TWO LUCRATIVE BENEFIT PACKAGES As an alternative to the traditional benefits package, you may also be eligible to elect the Modified Benefit Option (MBO) that provides an increased base rate of pay ($1.75 above the base rate of pay) with modified benefits. For more detailed information on the MBO for the Professional (SEIU) Unit, refer to the MBO - BbOU - Benefits Summary Guide . SPECIAL ASSIGNMENTS/FINANCIAL INCENTIVES Candidates available for the following assignments are encouraged to apply and may receive additional compensation as specified in the MOU . Bilingual Positions: Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation. Standby or call-back duty Rotating/Swing/Night Shift : CFS provides 24 hour emergency response services and operates an After Hours Response Center, which requires availability to work swing and/or night shift. Positions may be assigned to work a 4/10 or 3/12 schedule and may be eligible to receive an Evening/Night Shift Differential . Make sure to indicate a willingness to work rotating shifts, which includes weekends , on your application. CONDITIONS OF EMPLOYMENT Travel : Statewide and nationwide travel may be required. Travel throughout the County is also required, and employees may be required to make provisions for local transportation (mileage reimbursement is available at current IRS rates). A valid California Class C driver license, clean driving record and proof of automobile liability insurance must be maintained for the individual providing the transportation. Physical : Employees visit clients in their homes and other settings to complete risk and safety assessments. Incumbents must be able to visually assess allegations of abuse and the client's environment as mandated by the State of California. Positions require ability to lift and carry children up to fifty (50) lbs. Sponsorship : Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Applicants must meet one of the following options: Option A: A Master's degree in Social Work (MSW) from a school accredited by the Council of Social Work Education. Option B: A Master's degree in Human Services, Psychology, Criminal Justice, Counseling with emphasis in marriage, family or child counseling or a closely related field AND either 500 hours of supervised clinical internship OR one (1) year of casework experience equivalent to a Social Worker II in San Bernardino County. ( Note: Experience as a Social Worker II Trainee is not qualifying and should be clearly distinguished from experience as a Social Worker II on application or resume.) Option C: A Bachelor's degree in Social Work (BSW) from a school accredited by the Council on Social Work Education AND one (1) year of casework experience equivalent to a Social Worker II in San Bernardino County. ( Note: Experience as a Social Worker II Trainee is not qualifying and should be clearly distinguished from experience as a Social Worker II on the application.) Option D: Bachelor's degree in gerontology, behavioral science, psychology, sociology, social/human services, anthropology, cultural and gender studies, human development, or criminal justice AND two (2) years of casework experience equivalent to a Social Worker II in San Bernardino County. ( Note: Experience as a Social Worker II Trainee is not qualifying and should be clearly distinguished from experience as a Social Worker II on the application.) Option E: Successful completion of training period as a Social Service Practitioner I in San Bernardino County. Candidates in Final Year of Master's Program : Applications will be accepted from candidates who are within 120 days of completing a qualifying degree provided they meet the minimum requirements for experience at time of application. Job offers may be made contingent upon degree completion; verification of qualifications will be required prior to hire. Qualifying degrees or coursework must be completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside of the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service indicating equivalency to degrees or coursework completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Proof of the required completed coursework and/or degree(s) will be required at the time of the interview. Desired Qualifications Experience in government child welfare or other social work experience related to the services provided within CFS is highly desirable. Selection Process There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore it is to your advantage to provide as much relevant and detailed work experience as possible. Resumes may accompany the application as supplemental information only, but are typically not considered or reviewed unless specifically requested on the job announcement. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Applications will be accepted continuously and reviewed periodically. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. All communications regarding the remainder of the selection process will be via email or text message . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to download the PDF file. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and CFS (CFSRecruitment@hss.sbcounty.gov). It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Professional Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change.
Mar 08, 2024
Full Time
The Job It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings. Future emails may come from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and CFS (CFSRecruitment@hss.sbcounty.gov). Recruitment Bonus- Newly hired employees from this recruitment may be eligible to receive bonus payments up to $2,000* Remote Location Assignment- Newly hired employees from this recruitment accepting positions in Victorville, Barstow, Yucca Valley, and Needles may be eligible to receive bonus payments up to $2,000* *According to criteria established in the Professional Unit Memorandum of Understanding (MOU) ( see pages 64-67 ) Social Service Practitioners provide professional social work services including diagnosis, assessment, intervention and case management support to children and/or families with complex health, psychological or economic problems. Work requires investigating and/or supporting cases involving neglect, abuse, emotional or behavioral problems, physical/mental disabilities or other health conditions. Travel and field work, including home visits, are a routine part of these assignments. Click Here for Social Service Practitioner Job Preview Video. INITIAL APPOINTMENT/ADVANCEMENT Children and Family Services (CFS) offers a competitive salary and benefits package and rewards dedicated employees with long-term service commitment to the County. Social Service Practitioners are hired at the following levels and automatically promote within the series according to criteria established in the Professional Unit Memorandum of Understanding (MOU) ( see page 68 ). Additionally, starting salary may be commensurate with qualifications and/or child welfare services experience. Completed service hours at the SSP I (Trainee) level shall not count toward the service hour requirement to advance from the SSP II level to the SSP III level Social Service Practitioner II 0 years of County service as a SSP II, but less than 3 full years of completed County service (i.e., less than 6,240 service hours) as a SSP II S2: $67,412-$88,171 annually Social Service Practitioner III At least three (3) full years of completed County service (i.e., completion of at least 6,240 service hours) as a SSP II S4: $81,889-$93,787 annually THE COUNTY OFFERS TWO LUCRATIVE BENEFIT PACKAGES As an alternative to the traditional benefits package, you may also be eligible to elect the Modified Benefit Option (MBO) that provides an increased base rate of pay ($1.75 above the base rate of pay) with modified benefits. For more detailed information on the MBO for the Professional (SEIU) Unit, refer to the MBO - BbOU - Benefits Summary Guide . SPECIAL ASSIGNMENTS/FINANCIAL INCENTIVES Candidates available for the following assignments are encouraged to apply and may receive additional compensation as specified in the MOU . Bilingual Positions: Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation. Standby or call-back duty Rotating/Swing/Night Shift : CFS provides 24 hour emergency response services and operates an After Hours Response Center, which requires availability to work swing and/or night shift. Positions may be assigned to work a 4/10 or 3/12 schedule and may be eligible to receive an Evening/Night Shift Differential . Make sure to indicate a willingness to work rotating shifts, which includes weekends , on your application. CONDITIONS OF EMPLOYMENT Travel : Statewide and nationwide travel may be required. Travel throughout the County is also required, and employees may be required to make provisions for local transportation (mileage reimbursement is available at current IRS rates). A valid California Class C driver license, clean driving record and proof of automobile liability insurance must be maintained for the individual providing the transportation. Physical : Employees visit clients in their homes and other settings to complete risk and safety assessments. Incumbents must be able to visually assess allegations of abuse and the client's environment as mandated by the State of California. Positions require ability to lift and carry children up to fifty (50) lbs. Sponsorship : Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Applicants must meet one of the following options: Option A: A Master's degree in Social Work (MSW) from a school accredited by the Council of Social Work Education. Option B: A Master's degree in Human Services, Psychology, Criminal Justice, Counseling with emphasis in marriage, family or child counseling or a closely related field AND either 500 hours of supervised clinical internship OR one (1) year of casework experience equivalent to a Social Worker II in San Bernardino County. ( Note: Experience as a Social Worker II Trainee is not qualifying and should be clearly distinguished from experience as a Social Worker II on application or resume.) Option C: A Bachelor's degree in Social Work (BSW) from a school accredited by the Council on Social Work Education AND one (1) year of casework experience equivalent to a Social Worker II in San Bernardino County. ( Note: Experience as a Social Worker II Trainee is not qualifying and should be clearly distinguished from experience as a Social Worker II on the application.) Option D: Bachelor's degree in gerontology, behavioral science, psychology, sociology, social/human services, anthropology, cultural and gender studies, human development, or criminal justice AND two (2) years of casework experience equivalent to a Social Worker II in San Bernardino County. ( Note: Experience as a Social Worker II Trainee is not qualifying and should be clearly distinguished from experience as a Social Worker II on the application.) Option E: Successful completion of training period as a Social Service Practitioner I in San Bernardino County. Candidates in Final Year of Master's Program : Applications will be accepted from candidates who are within 120 days of completing a qualifying degree provided they meet the minimum requirements for experience at time of application. Job offers may be made contingent upon degree completion; verification of qualifications will be required prior to hire. Qualifying degrees or coursework must be completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside of the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service indicating equivalency to degrees or coursework completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Proof of the required completed coursework and/or degree(s) will be required at the time of the interview. Desired Qualifications Experience in government child welfare or other social work experience related to the services provided within CFS is highly desirable. Selection Process There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore it is to your advantage to provide as much relevant and detailed work experience as possible. Resumes may accompany the application as supplemental information only, but are typically not considered or reviewed unless specifically requested on the job announcement. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Applications will be accepted continuously and reviewed periodically. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. All communications regarding the remainder of the selection process will be via email or text message . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to download the PDF file. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and CFS (CFSRecruitment@hss.sbcounty.gov). It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Professional Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change.
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings. Future emails may come from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and CFS (CFSRecruitment@hss.sbcounty.gov). Recruitment Bonus- Newly hired employees from this recruitment may be eligible to receive bonus payments up to $2,000* Remote Assignment- Newly hired employees from this recruitment accepting positions in Victorville, Barstow, Yucca Valley, and Needles may be eligible to receive bonus payments up to $2,000* *According to criteria established in the Professional Unit Memorandum of Understanding (MOU) ( see pages 64-67 ) Social Service Practitioner (SSP) I is the trainee level of the professional social work series. These positions provide professional social work services including diagnosis, assessment, intervention and case management support to children and/or families with complex health, psychological or economic problems. Work requires investigating and/or supporting cases involving neglect, abuse, emotional or behavioral problems, physical/mental disabilities or other health conditions. Travel and field work, including home visits, are a routine part of these assignments. Click Here for Social Service Practitioner Job Preview Video. TRAINING/ADVANCEMENT Social Service Practitioners I work under close supervision in a training capacity while acquiring the necessary skills and experience to qualify for promotion to the Social Service Practitioner II ( $67,412-$88,171 annually ). Starting salary may be commensurate with qualifications and/or child welfare services experience. Promotion : Incumbents in the class of SSP I are eligible for promotion to SSP II upon completion of the training period or meeting the minimum requirements for the SSP II, in addition to receiving a satisfactory Work Performance Evaluation. Incumbents must successfully promote within twelve (12) months of hire or be terminated. Children and Family Services (CFS) offers a competitive salary and benefits package and rewards dedicated employees with long-term service commitment to the County. Social Service Practitioners may automatically promote within the series to Social Service Practitioner III ( $81,889-$93,787 annually) according to criteria established in the Professional Unit Memorandum of Understanding (MOU) ( see page 68 ). THE COUNTY OFFERS TWO LUCRATIVE BENEFIT PACKAGES As an alternative to the traditional benefits package, you may also be eligible to elect the Modified Benefit Option (MBO) that provides an increased base rate of pay ($1.75 above the base rate of pay) with modified benefits. For more detailed information on the MBO for the Professional (SEIU) Unit, refer to the MBO - BbOU - Benefits Summary Guide . SPECIAL ASSIGNMENTS/FINANCIAL INCENTIVES Candidates available for the following assignments are encouraged to apply and may receive additional compensation as specified in the MOU . Bilingual Positions: Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation. Standby or call-back duty Rotating/Swing/Night Shift : CFS provides 24 hour emergency response services and operates an After Hours Response Center, which requires availability to work swing and/or night shift. Positions may be assigned to work a 4/10 or 3/12 schedule and may be eligible to receive an Evening/Night Shift Differential . Make sure to indicate a willingness to work rotating shifts, which includes weekends , on your application. CONDITIONS OF EMPLOYMENT Travel : Statewide and nationwide travel may be required. Travel throughout the County is also required, and employees may be required to make provisions for local transportation (mileage reimbursement is available at current IRS rates). A valid California Class C driver license, clean driving record and proof of automobile liability insurance must be maintained for the individual providing the transportation. Physical : Employees visit clients in their homes and other settings to complete risk and safety assessments. Incumbents must be able to visually assess allegations of abuse and the client's environment as mandated by the State of California. Positions require ability to lift and carry children up to fifty (50) lbs. Sponsorship : Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Applicants must meet one of the following options: Option A: Bachelor's degree in Social Work (BSW) from a school accredited by the Council of Social Work Education. Applications will also be accepted from candidates who are within 120 days of completing a BSW. Job offers may be made contingent upon degree completion; verification of qualifications will be required prior to hire. Option B: Education : Thirty (30) semester (45 quarter) units of graduate or upper division coursework in Behavioral Science, Psychology, Social Services/Human Services, Cultural and Gender Studies, or Human Development. ( Note : Candidates with degree titles not specified above (e.g. Criminal Justice, Political Science, etc.) may be considered but must provide coursework for review.) Candidates must provide a list of completed coursework or copies of transcripts unless they have completed a Bachelor's/Advanced Degree in a qualifying area . -AND- Experience : Two (2) years of casework experience equivalent to a Social Worker II in San Bernardino County. ( Note: Experience as a Social Worker II Trainee is not qualifying and should be clearly distinguished from experience as a Social Worker II on application or resume.) Qualifying degrees or coursework must be completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. BSW/MSW degrees or coursework must be approved by the Council on Social Work Education. Degrees or coursework completed outside of the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service indicating equivalency to degrees or coursework completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Proof of the required completed coursework and/or degree(s) will be required at the time of the interview. Desired Qualifications Experience in government child welfare or other social work experience related to the services provided within CFS is highly desirable. Selection Process There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore it is to your advantage to provide as much relevant and detailed work experience as possible. Resumes may accompany the application as supplemental information only, but are typically not considered or reviewed unless specifically requested on the job announcement. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Applications will be accepted continuously and reviewed periodically. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. All communications regarding the remainder of the selection process will be via email or text message . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to download the PDF file. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and CFS (CFSRecruitment@hss.sbcounty.gov). It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Professional Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change.
Mar 08, 2024
Full Time
The Job It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings. Future emails may come from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and CFS (CFSRecruitment@hss.sbcounty.gov). Recruitment Bonus- Newly hired employees from this recruitment may be eligible to receive bonus payments up to $2,000* Remote Assignment- Newly hired employees from this recruitment accepting positions in Victorville, Barstow, Yucca Valley, and Needles may be eligible to receive bonus payments up to $2,000* *According to criteria established in the Professional Unit Memorandum of Understanding (MOU) ( see pages 64-67 ) Social Service Practitioner (SSP) I is the trainee level of the professional social work series. These positions provide professional social work services including diagnosis, assessment, intervention and case management support to children and/or families with complex health, psychological or economic problems. Work requires investigating and/or supporting cases involving neglect, abuse, emotional or behavioral problems, physical/mental disabilities or other health conditions. Travel and field work, including home visits, are a routine part of these assignments. Click Here for Social Service Practitioner Job Preview Video. TRAINING/ADVANCEMENT Social Service Practitioners I work under close supervision in a training capacity while acquiring the necessary skills and experience to qualify for promotion to the Social Service Practitioner II ( $67,412-$88,171 annually ). Starting salary may be commensurate with qualifications and/or child welfare services experience. Promotion : Incumbents in the class of SSP I are eligible for promotion to SSP II upon completion of the training period or meeting the minimum requirements for the SSP II, in addition to receiving a satisfactory Work Performance Evaluation. Incumbents must successfully promote within twelve (12) months of hire or be terminated. Children and Family Services (CFS) offers a competitive salary and benefits package and rewards dedicated employees with long-term service commitment to the County. Social Service Practitioners may automatically promote within the series to Social Service Practitioner III ( $81,889-$93,787 annually) according to criteria established in the Professional Unit Memorandum of Understanding (MOU) ( see page 68 ). THE COUNTY OFFERS TWO LUCRATIVE BENEFIT PACKAGES As an alternative to the traditional benefits package, you may also be eligible to elect the Modified Benefit Option (MBO) that provides an increased base rate of pay ($1.75 above the base rate of pay) with modified benefits. For more detailed information on the MBO for the Professional (SEIU) Unit, refer to the MBO - BbOU - Benefits Summary Guide . SPECIAL ASSIGNMENTS/FINANCIAL INCENTIVES Candidates available for the following assignments are encouraged to apply and may receive additional compensation as specified in the MOU . Bilingual Positions: Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation. Standby or call-back duty Rotating/Swing/Night Shift : CFS provides 24 hour emergency response services and operates an After Hours Response Center, which requires availability to work swing and/or night shift. Positions may be assigned to work a 4/10 or 3/12 schedule and may be eligible to receive an Evening/Night Shift Differential . Make sure to indicate a willingness to work rotating shifts, which includes weekends , on your application. CONDITIONS OF EMPLOYMENT Travel : Statewide and nationwide travel may be required. Travel throughout the County is also required, and employees may be required to make provisions for local transportation (mileage reimbursement is available at current IRS rates). A valid California Class C driver license, clean driving record and proof of automobile liability insurance must be maintained for the individual providing the transportation. Physical : Employees visit clients in their homes and other settings to complete risk and safety assessments. Incumbents must be able to visually assess allegations of abuse and the client's environment as mandated by the State of California. Positions require ability to lift and carry children up to fifty (50) lbs. Sponsorship : Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Applicants must meet one of the following options: Option A: Bachelor's degree in Social Work (BSW) from a school accredited by the Council of Social Work Education. Applications will also be accepted from candidates who are within 120 days of completing a BSW. Job offers may be made contingent upon degree completion; verification of qualifications will be required prior to hire. Option B: Education : Thirty (30) semester (45 quarter) units of graduate or upper division coursework in Behavioral Science, Psychology, Social Services/Human Services, Cultural and Gender Studies, or Human Development. ( Note : Candidates with degree titles not specified above (e.g. Criminal Justice, Political Science, etc.) may be considered but must provide coursework for review.) Candidates must provide a list of completed coursework or copies of transcripts unless they have completed a Bachelor's/Advanced Degree in a qualifying area . -AND- Experience : Two (2) years of casework experience equivalent to a Social Worker II in San Bernardino County. ( Note: Experience as a Social Worker II Trainee is not qualifying and should be clearly distinguished from experience as a Social Worker II on application or resume.) Qualifying degrees or coursework must be completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. BSW/MSW degrees or coursework must be approved by the Council on Social Work Education. Degrees or coursework completed outside of the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service indicating equivalency to degrees or coursework completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Proof of the required completed coursework and/or degree(s) will be required at the time of the interview. Desired Qualifications Experience in government child welfare or other social work experience related to the services provided within CFS is highly desirable. Selection Process There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore it is to your advantage to provide as much relevant and detailed work experience as possible. Resumes may accompany the application as supplemental information only, but are typically not considered or reviewed unless specifically requested on the job announcement. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Applications will be accepted continuously and reviewed periodically. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. All communications regarding the remainder of the selection process will be via email or text message . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to download the PDF file. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and CFS (CFSRecruitment@hss.sbcounty.gov). It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Professional Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change.
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information DEPARTMENT: FILING DATES: Applications will be accepted starting Monday, April 8, 2024, 8:00 a.m., PT until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: 49178D REPOSTING INFORMATION: This is a reposting to reopen the exam number 49178D, add Fair Chance Initiative and Anti-Racism, Diversity, and Inclusion (ARDI) paragraphs, update salary information and Supplemental Questionnaires. TYPE OF RECRUITMENT: Open Competitive Opportunity APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AT THE TIME OF FILING OUT-OF-CLASS EXPERIENCE: Out-of-Class experience will not be accepted for this examination. DEFINITION: Under close supervision, makes initial and continuing eligibility determinations for grants and public assistance programs' applicants and participants. CLASSIFICATION STANDARDS: This is the entry-level trainee class and positions of this class report to an Eligibility Supervisor. Eligibility Worker I distinguishes from the Eligibility Worker II class in that the latter class is a journey-level class and Eligibility Worker I receives on-the-job and classroom training. On-the-job and classroom training includes practical experience in interviewing public assistance applicants or participants to determine initial or continuing eligibility for public assistance grants and programs, and identifying problems requiring referral to social services staff. Upon completion of the one-year probationary period, incumbents are expected to be able to demonstrate the acquired knowledge and abilities necessary for advancement to the Eligibility Worker II class. Incumbents must be able to exercise interviewing and record-keeping techniques; to gather, record and evaluate client data; to understand and follow written instructions; to make arithmetic computations; and deal effectively with the public. Essential Job Functions Receives instruction and practical experience in the following activities: Interviews applicants or participants of public assistance to obtain financial and other eligibility data. Prepares the forms necessary for entering participant's financial and biographical data into the computer system; reviews computer generated data reports to verify and ensures data entered is accurate. Assists applicants or participants in completing the necessary documents. Explains provisions of the various public assistance programs, applicable Federal and State regulations, County's policies, and legal rights and responsibilities of applicants or participants in public assistance programs. Reviews and analyzes financial and eligibility information to determine initial or continuing eligibility for one or more public assistance programs, such as CalWORKS, General Relief, CalFresh, Medi-Cal, Foster Care or other public assistance programs. Contacts individuals, agencies, insurance companies, schools and other relevant institutions to verify or clarify information provided by the applicants or participants to resolve discrepancies. Searches various income and eligibility-related computer databases to ascertain whether the applicants or participants are receiving income from other sources of public assistance aids or programs, and to further assess eligibility status. Computes benefits for eligible applicants or participants of public assistance programs, determine whether funds can be authorized for special needs, initiates and updates program participants' financial information and documents. Organizes, monitors and prioritizes assigned cases to ensure necessary case records and documents are properly filed, processed, verified and updated within specific time limits established by legislation and regulations. Makes preliminary assessment of applicants or program participants' social situation to determine potential problems which would require making referrals to social services staff. Refers applicants or program participants to appropriate County departments, community-based organizations and other agencies for services and resources to address their immediate and long-term needs. Follows existing procedures and criteria to identify suspected cases of welfare fraud for referrals to the Welfare Fraud Prevention and Investigation unit. Verifies earnings or incomes to compute the amount of over-payment or over-issuance, generate over-payment reports and Notices of Action, and, when appropriate, make referrals to the Welfare Fraud Prevention and Investigation unit as needed. Initiates a job referral for potentially employable applicants and participants of public assistance programs as needed Makes home calls or site visits to interview participants to clarify or verify eligibility or other information as needed. Requirements MINIMUM REQUIREMENTS: Option 1*: Completion of 60 semester units or 90 quarter units of work in an accredited college. Option 2: Two years of clerical experience. Note: Credit for experience is given based on a 40-hour workweek. Part time experience is credited on a part time ratio, such as 20 hours per week for two months equals one month of experience. SPECIAL REQUIREMENTS INFORMATION: *In order to qualify under option 1, you MUST include a legible copy of the official diploma, official transcripts, official letter, evaluation report of a transcript, or a certificate of completion with your application or within ten (10) calendar days from application submission. Official transcript and official letter are defined as a transcript or letter that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and will not be accepted which may result in your application being rejected. An evaluation report of a transcript is defined as a report issued by an academic credential evaluation agency recognized by the NACES or the AICE of the United States. A transcript submitted that is expressed in a language other than English will NOT be accepted and may result in your application being rejected. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information IMPORTANT NOTES: Please note that all information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION. Utilizing VERBIAGE from the Class Specification and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . EXAMINATION CONTENT: This examination will consist of multiple-choice test weighted 100% covering the following: Written Expression Reading Comprehension Data Analysis and Interpretation/Basic Mathematics Customer Focus Learning Potential Responsibility Applicants must meet the Minimum Requirements and achieve a passing score of 70% or higher in the examination in order to be placed on the eligible register. Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add JennyZeng@dpss.lacounty.gov, info@governmentjobs.com , Noreply@governmentjobs.com , EWCentralHiring@dpss.lacounty.gov, talentcentral@shl.com , noreply@proctoru.com , donotreply@amcatmail.com and the domains dpss.lacounty.gov , hr.lacounty.gov , and governmentjobs.com to your email address list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or re-scheduling of a test component. In the event candidates pass examination and EW Central Hiring emails/calls candidates, candidates may also elect to receive text message notifications from EW Central Hiring by turning on the text message notifications in your governmentjobs.com account. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Notice of Non-acceptance and Final Result letters will be sent via E-mail or USPS, depending on your chosen method of contact in the supplemental questionnaire. Test scores cannot be given over the phone. Standardized and copyrighted examination materials are not subject to review in accordance with Civil Service Rule 7.19. TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION : Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find a Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional practice tests are available at https://www.shldirect.com/en/practice-tests . ELIGIBILITY INFORMATION: Applications will be processed on an as-received basis and promulgated to the register of eligible candidates accordingly. The names of candidates receiving a passing grade in the examination will be placed on the eligible register in order of their score group for a period of twelve (12) months following the date of promulgation. No person may compete in this exam more than once in a 12-month period. Also, you may not retake test until your name expires from the eligible register. SELECTIVE CERTIFICATION REGISTERS: Selective certification registers may be prepared for the following language specialties: AMESLAN, Arabic, Armenian, Cambodian, Cantonese, Farsi, Korean, Lao, Mandarin, Russian, Spanish, Tagalog, and Vietnamese. The Department may also prepare selective certification registers by service areas. Candidates who wish to have their names placed on a language selective certification register must indicate their foreign language on the application and pass a qualifying language proficiency test on their ability to speak, read, and write English and the specialty language. APPOINTMENT INFORMATION: As a condition of employment, appointees must successfully pass a training program. The duration of the training program (approximately 10 - 14 weeks of classroom and on-the-job training) is included in the appointee's one-year probation period. VACANCY INFORMATION: The resulting eligible register will be used to fill vacancies in the Department of Public Social Services offices located throughout Los Angeles County. PASSING THIS EXAMINATION AND BEING PLACED ON THE ELIGIBLE REGISTER DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT APPLICATION AND FILING INFORMATION: Applications must be filed online only. We must receive your application before 5:00 p.m., PT, on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website https://www.governmentjobs.com/careers/lacounty . Applicants must submit all applicable documents (diplomas, official transcripts, certificates, etc. to be considered) during application submission. All documents must be clear and legible. Although resumes can be uploaded as attachments to the application, resumes cannot be accepted in lieu of completing the online application. Documents not submitted with the application may be emailed to ExamsUnit@dpss.lacounty.gov but must be received within ten (10) calendar days of filing. All emails must clearly identify the applicant's name and the subject line must include the exam name, ELIGIBILITY WORKER I and exam number, 49178D . Acceptance of your application depends on whether you clearly show that you meet the Minimum Requirements. Fill out the online application completely and correctly in order to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. Utilizing verbiage from the Class Specification and/or Minimum Requirements will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and disqualification. All information supplied is subject to verification. APPLICATIONS MAY BE REJECTED AT ANY STAGE OF THE SELECTION PROCESS. Falsification of any information may result in disqualification or rescission of appointment. PLEASE REVIEW YOUR APPLICATION CAREFULLY AND COMPLETELY PRIOR TO CLICKING THE "SUBMIT" BUTTON FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Public Social Services is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record and is subject to disqualification from this examination. Questions regarding this posting may be emailed, with the exam name, ELIGIBILITY WORKER I and exam number, 49178D in the subject line, to ExamsUnit@dpss.lacounty.gov . Testing Accommodations and Coordinator Contact Information: If you need accommodation to take an online assessment and/or written test, let us know by contacting the following respective ADA/Testing Coordinators: For online assessments: TestingAccommodations@hr.lacounty.gov For written tests: LassandraHill@dpss.lacounty.gov or call (562) 551-3384 The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Primary Contact Name: Jenny Zeng at (562) 566-7523 Department Contact Email: ExamsUnit@dpss.lacounty.gov For detailed information, please click here
Apr 05, 2024
Full Time
Position/Program Information DEPARTMENT: FILING DATES: Applications will be accepted starting Monday, April 8, 2024, 8:00 a.m., PT until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: 49178D REPOSTING INFORMATION: This is a reposting to reopen the exam number 49178D, add Fair Chance Initiative and Anti-Racism, Diversity, and Inclusion (ARDI) paragraphs, update salary information and Supplemental Questionnaires. TYPE OF RECRUITMENT: Open Competitive Opportunity APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AT THE TIME OF FILING OUT-OF-CLASS EXPERIENCE: Out-of-Class experience will not be accepted for this examination. DEFINITION: Under close supervision, makes initial and continuing eligibility determinations for grants and public assistance programs' applicants and participants. CLASSIFICATION STANDARDS: This is the entry-level trainee class and positions of this class report to an Eligibility Supervisor. Eligibility Worker I distinguishes from the Eligibility Worker II class in that the latter class is a journey-level class and Eligibility Worker I receives on-the-job and classroom training. On-the-job and classroom training includes practical experience in interviewing public assistance applicants or participants to determine initial or continuing eligibility for public assistance grants and programs, and identifying problems requiring referral to social services staff. Upon completion of the one-year probationary period, incumbents are expected to be able to demonstrate the acquired knowledge and abilities necessary for advancement to the Eligibility Worker II class. Incumbents must be able to exercise interviewing and record-keeping techniques; to gather, record and evaluate client data; to understand and follow written instructions; to make arithmetic computations; and deal effectively with the public. Essential Job Functions Receives instruction and practical experience in the following activities: Interviews applicants or participants of public assistance to obtain financial and other eligibility data. Prepares the forms necessary for entering participant's financial and biographical data into the computer system; reviews computer generated data reports to verify and ensures data entered is accurate. Assists applicants or participants in completing the necessary documents. Explains provisions of the various public assistance programs, applicable Federal and State regulations, County's policies, and legal rights and responsibilities of applicants or participants in public assistance programs. Reviews and analyzes financial and eligibility information to determine initial or continuing eligibility for one or more public assistance programs, such as CalWORKS, General Relief, CalFresh, Medi-Cal, Foster Care or other public assistance programs. Contacts individuals, agencies, insurance companies, schools and other relevant institutions to verify or clarify information provided by the applicants or participants to resolve discrepancies. Searches various income and eligibility-related computer databases to ascertain whether the applicants or participants are receiving income from other sources of public assistance aids or programs, and to further assess eligibility status. Computes benefits for eligible applicants or participants of public assistance programs, determine whether funds can be authorized for special needs, initiates and updates program participants' financial information and documents. Organizes, monitors and prioritizes assigned cases to ensure necessary case records and documents are properly filed, processed, verified and updated within specific time limits established by legislation and regulations. Makes preliminary assessment of applicants or program participants' social situation to determine potential problems which would require making referrals to social services staff. Refers applicants or program participants to appropriate County departments, community-based organizations and other agencies for services and resources to address their immediate and long-term needs. Follows existing procedures and criteria to identify suspected cases of welfare fraud for referrals to the Welfare Fraud Prevention and Investigation unit. Verifies earnings or incomes to compute the amount of over-payment or over-issuance, generate over-payment reports and Notices of Action, and, when appropriate, make referrals to the Welfare Fraud Prevention and Investigation unit as needed. Initiates a job referral for potentially employable applicants and participants of public assistance programs as needed Makes home calls or site visits to interview participants to clarify or verify eligibility or other information as needed. Requirements MINIMUM REQUIREMENTS: Option 1*: Completion of 60 semester units or 90 quarter units of work in an accredited college. Option 2: Two years of clerical experience. Note: Credit for experience is given based on a 40-hour workweek. Part time experience is credited on a part time ratio, such as 20 hours per week for two months equals one month of experience. SPECIAL REQUIREMENTS INFORMATION: *In order to qualify under option 1, you MUST include a legible copy of the official diploma, official transcripts, official letter, evaluation report of a transcript, or a certificate of completion with your application or within ten (10) calendar days from application submission. Official transcript and official letter are defined as a transcript or letter that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and will not be accepted which may result in your application being rejected. An evaluation report of a transcript is defined as a report issued by an academic credential evaluation agency recognized by the NACES or the AICE of the United States. A transcript submitted that is expressed in a language other than English will NOT be accepted and may result in your application being rejected. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information IMPORTANT NOTES: Please note that all information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION. Utilizing VERBIAGE from the Class Specification and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . EXAMINATION CONTENT: This examination will consist of multiple-choice test weighted 100% covering the following: Written Expression Reading Comprehension Data Analysis and Interpretation/Basic Mathematics Customer Focus Learning Potential Responsibility Applicants must meet the Minimum Requirements and achieve a passing score of 70% or higher in the examination in order to be placed on the eligible register. Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add JennyZeng@dpss.lacounty.gov, info@governmentjobs.com , Noreply@governmentjobs.com , EWCentralHiring@dpss.lacounty.gov, talentcentral@shl.com , noreply@proctoru.com , donotreply@amcatmail.com and the domains dpss.lacounty.gov , hr.lacounty.gov , and governmentjobs.com to your email address list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or re-scheduling of a test component. In the event candidates pass examination and EW Central Hiring emails/calls candidates, candidates may also elect to receive text message notifications from EW Central Hiring by turning on the text message notifications in your governmentjobs.com account. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Notice of Non-acceptance and Final Result letters will be sent via E-mail or USPS, depending on your chosen method of contact in the supplemental questionnaire. Test scores cannot be given over the phone. Standardized and copyrighted examination materials are not subject to review in accordance with Civil Service Rule 7.19. TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION : Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find a Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional practice tests are available at https://www.shldirect.com/en/practice-tests . ELIGIBILITY INFORMATION: Applications will be processed on an as-received basis and promulgated to the register of eligible candidates accordingly. The names of candidates receiving a passing grade in the examination will be placed on the eligible register in order of their score group for a period of twelve (12) months following the date of promulgation. No person may compete in this exam more than once in a 12-month period. Also, you may not retake test until your name expires from the eligible register. SELECTIVE CERTIFICATION REGISTERS: Selective certification registers may be prepared for the following language specialties: AMESLAN, Arabic, Armenian, Cambodian, Cantonese, Farsi, Korean, Lao, Mandarin, Russian, Spanish, Tagalog, and Vietnamese. The Department may also prepare selective certification registers by service areas. Candidates who wish to have their names placed on a language selective certification register must indicate their foreign language on the application and pass a qualifying language proficiency test on their ability to speak, read, and write English and the specialty language. APPOINTMENT INFORMATION: As a condition of employment, appointees must successfully pass a training program. The duration of the training program (approximately 10 - 14 weeks of classroom and on-the-job training) is included in the appointee's one-year probation period. VACANCY INFORMATION: The resulting eligible register will be used to fill vacancies in the Department of Public Social Services offices located throughout Los Angeles County. PASSING THIS EXAMINATION AND BEING PLACED ON THE ELIGIBLE REGISTER DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT APPLICATION AND FILING INFORMATION: Applications must be filed online only. We must receive your application before 5:00 p.m., PT, on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website https://www.governmentjobs.com/careers/lacounty . Applicants must submit all applicable documents (diplomas, official transcripts, certificates, etc. to be considered) during application submission. All documents must be clear and legible. Although resumes can be uploaded as attachments to the application, resumes cannot be accepted in lieu of completing the online application. Documents not submitted with the application may be emailed to ExamsUnit@dpss.lacounty.gov but must be received within ten (10) calendar days of filing. All emails must clearly identify the applicant's name and the subject line must include the exam name, ELIGIBILITY WORKER I and exam number, 49178D . Acceptance of your application depends on whether you clearly show that you meet the Minimum Requirements. Fill out the online application completely and correctly in order to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. Utilizing verbiage from the Class Specification and/or Minimum Requirements will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and disqualification. All information supplied is subject to verification. APPLICATIONS MAY BE REJECTED AT ANY STAGE OF THE SELECTION PROCESS. Falsification of any information may result in disqualification or rescission of appointment. PLEASE REVIEW YOUR APPLICATION CAREFULLY AND COMPLETELY PRIOR TO CLICKING THE "SUBMIT" BUTTON FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Public Social Services is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record and is subject to disqualification from this examination. Questions regarding this posting may be emailed, with the exam name, ELIGIBILITY WORKER I and exam number, 49178D in the subject line, to ExamsUnit@dpss.lacounty.gov . Testing Accommodations and Coordinator Contact Information: If you need accommodation to take an online assessment and/or written test, let us know by contacting the following respective ADA/Testing Coordinators: For online assessments: TestingAccommodations@hr.lacounty.gov For written tests: LassandraHill@dpss.lacounty.gov or call (562) 551-3384 The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Primary Contact Name: Jenny Zeng at (562) 566-7523 Department Contact Email: ExamsUnit@dpss.lacounty.gov For detailed information, please click here
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job $38.91 Starting Base Hourly Rate (Step 7) for New and Existing Employees! Be an agent of change and make a difference in delivering health and wellness to millions of residents. Join a team who is passionate about the services they provide and is committed to making a difference throughout San Bernardino County. The San Bernardino County Department of Behavioral Health invites qualified professionals to apply for the position of Licensed Clinical Therapists II . Licensed Clinical Therapists II are lead workers who direct a small clinical staff. Typical duties consist of providing clinical and administrative consultation to their staff; screening prospective clients for appropriateness of program services; intervening in crisis situations; auditing and monitoring charts; utilization review; payment authorization; and participating in providing rehabilitative mental health/substance abuse services in clinic, institutional, field, and community settings to clients with severe mental, emotional, and substance abuse disorders. For additional details, please refer to the Licensed Clinical Therapist II job description. Hear from current therapists about their experiences within the County below! The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service , integrity , accountability , and trust . DBH is a unique County Department comprised of six (6) service areas: Outpatient Clinics and Youth Services; Substance Use Disorder and Recovery Services; 24-Hour and Emergency Services; Forensic and Homeless Services; Administrative Services; and Program Support Services. The Department currently has a workforce in excess of 1000 positions and an approximate $700 million-dollar annual budget. Click HERE to learn more about the Department of Behavioral Health Click HERE to learn more about San Bernardino County The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department. CONDITIONS OF EMPLOYMENT Background Check: An extensive background check will include credit check, fingerprint/DOJ LiveScan, and DMV check. Must be a U.S. Citizen or be a permanent U.S. resident. Medical exam will also include drug and TB test. Some positions may require additional background check/process dependent upon the work location. Shifts: Some programs offer 24-hour services; some assignments may require employees to work evenings, weekends, holidays, and on-call. Travel: Travel throughout the County may be required depending on assignment. Employees will be required to make provision for transportation (mileage reimbursement at current IRS rate is available). At the time of hire, a valid California driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation. Differential: Clinical therapists regularly assigned to work night/overnight hours or in detention facilities receive additional compensation. Indicate your interest and availability for positions assigned to night/overnight or detention facilities on the supplemental questionnaire. Qualifying Experience: Official commencement of job duties cannot begin until candidate possesses one (1) year of experience as a licensed therapist in a mental health or social service setting. Contingent job offers may be made to candidates who are within three (3) months of completing one (1) year of the requisite experience as a licensed therapist. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Licensure: Must have CA state licensure as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or Licensed Professional Clinical Counselor. --AND-- Experience: One (1) year of experience as a licensed therapist in a mental health or social service setting; the application must clearly distinguish between pre-licensed and post-licensed experience. Note: Applications will be accepted from candidates who are within three (3) months of completing one (1) year of experience as a licensed therapist in a mental health or social service setting at time of application. Verification of qualifications will be required prior to hire. Desired Qualifications Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation. The following experience is highly desirable: Two (2) years of experience as a licensed therapist in a behavioral health or social services setting. Two (2) or more years of experience providing clinical supervision to Registered Associate MFTs, Registered Associate PCCs, or Registered Associate CSWs or pre-degree clinical interns. One or more years of experience providing clinical or administrative supervision over clinical interns and/or trainees. Experience in a behavioral health or social service setting in a leadership role either managing a special assignment or providing occasional supervisory coverage. Interagency collaboration experience Education and/or training experience Selection Process There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by computer or browser used to submit the application. EEO/ADA: S an Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form (Download PDF reader) within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Professional Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
The Job $38.91 Starting Base Hourly Rate (Step 7) for New and Existing Employees! Be an agent of change and make a difference in delivering health and wellness to millions of residents. Join a team who is passionate about the services they provide and is committed to making a difference throughout San Bernardino County. The San Bernardino County Department of Behavioral Health invites qualified professionals to apply for the position of Licensed Clinical Therapists II . Licensed Clinical Therapists II are lead workers who direct a small clinical staff. Typical duties consist of providing clinical and administrative consultation to their staff; screening prospective clients for appropriateness of program services; intervening in crisis situations; auditing and monitoring charts; utilization review; payment authorization; and participating in providing rehabilitative mental health/substance abuse services in clinic, institutional, field, and community settings to clients with severe mental, emotional, and substance abuse disorders. For additional details, please refer to the Licensed Clinical Therapist II job description. Hear from current therapists about their experiences within the County below! The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service , integrity , accountability , and trust . DBH is a unique County Department comprised of six (6) service areas: Outpatient Clinics and Youth Services; Substance Use Disorder and Recovery Services; 24-Hour and Emergency Services; Forensic and Homeless Services; Administrative Services; and Program Support Services. The Department currently has a workforce in excess of 1000 positions and an approximate $700 million-dollar annual budget. Click HERE to learn more about the Department of Behavioral Health Click HERE to learn more about San Bernardino County The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department. CONDITIONS OF EMPLOYMENT Background Check: An extensive background check will include credit check, fingerprint/DOJ LiveScan, and DMV check. Must be a U.S. Citizen or be a permanent U.S. resident. Medical exam will also include drug and TB test. Some positions may require additional background check/process dependent upon the work location. Shifts: Some programs offer 24-hour services; some assignments may require employees to work evenings, weekends, holidays, and on-call. Travel: Travel throughout the County may be required depending on assignment. Employees will be required to make provision for transportation (mileage reimbursement at current IRS rate is available). At the time of hire, a valid California driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation. Differential: Clinical therapists regularly assigned to work night/overnight hours or in detention facilities receive additional compensation. Indicate your interest and availability for positions assigned to night/overnight or detention facilities on the supplemental questionnaire. Qualifying Experience: Official commencement of job duties cannot begin until candidate possesses one (1) year of experience as a licensed therapist in a mental health or social service setting. Contingent job offers may be made to candidates who are within three (3) months of completing one (1) year of the requisite experience as a licensed therapist. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Licensure: Must have CA state licensure as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or Licensed Professional Clinical Counselor. --AND-- Experience: One (1) year of experience as a licensed therapist in a mental health or social service setting; the application must clearly distinguish between pre-licensed and post-licensed experience. Note: Applications will be accepted from candidates who are within three (3) months of completing one (1) year of experience as a licensed therapist in a mental health or social service setting at time of application. Verification of qualifications will be required prior to hire. Desired Qualifications Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation. The following experience is highly desirable: Two (2) years of experience as a licensed therapist in a behavioral health or social services setting. Two (2) or more years of experience providing clinical supervision to Registered Associate MFTs, Registered Associate PCCs, or Registered Associate CSWs or pre-degree clinical interns. One or more years of experience providing clinical or administrative supervision over clinical interns and/or trainees. Experience in a behavioral health or social service setting in a leadership role either managing a special assignment or providing occasional supervisory coverage. Interagency collaboration experience Education and/or training experience Selection Process There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by computer or browser used to submit the application. EEO/ADA: S an Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form (Download PDF reader) within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Professional Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION BEHAVIORAL HEALTH CLINICIAN II (Formerly Clinical Social Worker/Marriage Family Therapist II) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. Please note we have a One Day Hiring Event for this position on Monday, April 15, 2024, from 8:30 am- 12:00 pm at our County Administration North building: 400 W. Civic Center Dr., Santa Ana, CA 92701. Applicants are strongly encouraged to apply online but will also be able to apply in person. Please feel free to share this opportunity with anyone who may be interested. Premium Pay In addition to the hourly salary, eligible applicants may receive premium pay for the items listed below: Bilingual pay: Qualified employees who meet the criteria found on page 19 shall receive an additional ninety $0.90 cents per hour for all hours paid. Night Shift Differential pay: Employees assigned to a night shift shall be paid a night shift differential for each hour actually worked on the assigned night shift. Pay rate is determined by assigned shift hours found here (page 15). Other Additional Premium Pays This recruitment is open to the public. This recruitment is being held to establish an open eligible list that will be used to fill current and future Behavioral Health Clinician II positions within the County of Orange. This recruitment may also be used to fill positions in similar and/or lower classifications. This recruitment will remain open on a continuous basis until the needs of the County are met. Candidates who are placed on the eligible list will remain on the eligible list for one (1) year and may be considered/referred for selection/hiring interviews. After one (1) year, candidates must reapply to receive further consideration. Please note that a current, valid license to practice as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Clinical Counselor (LPCC) issued by the California Board of Behavioral Sciences (BBS) is required to be placed on the eligible list. If you have applied for your license but do not possess such by the date of application, you are required to provide proof of your BBS license application at the time of application submission. Those without possession of a valid LCSW, LMFT, LPCC, or proof of the application for a BBS license will be disqualified from the recruitment. HEALTH CARE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Behavioral Health Services, Correctional Health Services, Medical Health Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. BEHAVIORAL HEALTH SERVICES The Behavioral Health Services Division consists of three service areas, Adult and Older Adult Behavioral Health, Authority and Quality Improvement Services and Children, Youth & Prevention Services. The Division provides a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care. THE OPPORTUNITY These positions provide professional counseling and treatment services for adults, children and youth exhibiting a wide variety of mental health, drug abuse and/or alcohol related disorders in a clinic, home, field or institutional setting. Depending on the assignment, night, weekend and holiday shifts may be required. The Behavioral Health Clinician II may: Provide both individual and group interventions, such as psycho-educational groups, parent training, brief individual counseling, brief group counseling, case management, referral, and linkage to community services Administer a variety of evidence-based practices in interventions provided to the community Screen participants for program eligibility and conduct both individual and family needs assessments Prepare written materials and present information professionally and will represent HCA positively Collect both demographic and outcomes data to measure impact of program and changes in behavioral health Use the Electronic Health Records (EHR) system for scheduling and documentation requirements for some divisions Participate in the on-going development and implementation of programs and may complete a variety of projects to accomplish this task Provide field-based services to participants to help engage them in treatment and also help them find meaningful roles and activities in the community Follow the ethical and practice guidelines as outlined by the Board of Behavioral Science May participate in research projects, conduct oversight of services by contract providers, or perform crisis intervention and involuntary hold evaluations depending on division requirements May serve as a clinical lead for employees in the Behavioral Health Clinician I class DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will demonstrate sound judgment, good decision making and exercise good problem-solving skills. Additionally, the ideal candidate will work independently and demonstrate reliability, proactive involvement in work, and confidence and optimism in performing daily tasks. Bilingual skills are highly desirable, specifically in Spanish or Vietnamese. In addition, the ideal candidate should have substantial knowledge and practical experience directly related to the following core competencies: Professional and Technical Expertise Understanding and applying Health Insurance Portability and Accountability Act (HIPAA) Understanding and applying evidence-based practices in a behavioral health setting Applying recovery principles when working with participants as they move through the various stages of recovery Working with participants who may be in crisis and may have previous hospitalizations due to their mental illness Understanding of Integrated Care and treating a whole person by way of collaboration with Agency partners in the larger health care community Providing prevention and early intervention behavioral health services Software proficiency with EHR, Microsoft Word, Excel, Power Point and Outlook Critical Thinking l Decision Making Understanding of the importance of outcome measures and how they can be utilized to make improvements in the program Evaluating situations for crisis in the community and determining if an involuntary psychiatric hold is needed Executing quick and effective decisions impacting clients' health care treatment Oral Communication l Relationship Building Communicating relevant critical information to other County agencies and/or stakeholders to better facilitate continuity of care Communicating with tact and discretion when working with confidential information De-escalating hostile or confrontational clients/customers MINIMUM QUALIFICATIONS Click here for a complete classification description and minimum qualifications including Physical, Mental and Environmental Conditions of Behavioral Health Clinician II. Applicants who are applying with an out of state license should refer to the minimum qualifications link above. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Based on the Agency/Department's needs, modification to the selection procedures listed above may occur. If changes in the selection procedures should occur, all candidates will receive notification via e-mail. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination and boosting as follows: Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted in accordance with applicable state orders . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason) In addition, depending on assignment and COVID-19 Community Level, workers in certain high-risk settings may be required to wear masks regardless of vaccination status. The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. E-MAIL NOTIFICATION E-mail is the primary form of notification during the recruitment process. Please ensure your correct e-mail address is included in our application and use only one e-mail account. Candidates will be notified regarding their status as the recruitment proceeds via e-mail through the GovernmentJobs.com site. Please check your e-mail folders, including spam/junk folders, and/or accept e-mails ending with "governmentjobs.com" and "ocgov.com." If your e-mail address should change, please update your profile at www.governmentjobs.com . NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. For detailed information on how to apply, click here . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For more information regarding this recruitment, please contact Rasika Wijayaweera at (714) 834-7877 or rwijayaweera @ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Mar 05, 2024
Full Time
CAREER DESCRIPTION BEHAVIORAL HEALTH CLINICIAN II (Formerly Clinical Social Worker/Marriage Family Therapist II) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. Please note we have a One Day Hiring Event for this position on Monday, April 15, 2024, from 8:30 am- 12:00 pm at our County Administration North building: 400 W. Civic Center Dr., Santa Ana, CA 92701. Applicants are strongly encouraged to apply online but will also be able to apply in person. Please feel free to share this opportunity with anyone who may be interested. Premium Pay In addition to the hourly salary, eligible applicants may receive premium pay for the items listed below: Bilingual pay: Qualified employees who meet the criteria found on page 19 shall receive an additional ninety $0.90 cents per hour for all hours paid. Night Shift Differential pay: Employees assigned to a night shift shall be paid a night shift differential for each hour actually worked on the assigned night shift. Pay rate is determined by assigned shift hours found here (page 15). Other Additional Premium Pays This recruitment is open to the public. This recruitment is being held to establish an open eligible list that will be used to fill current and future Behavioral Health Clinician II positions within the County of Orange. This recruitment may also be used to fill positions in similar and/or lower classifications. This recruitment will remain open on a continuous basis until the needs of the County are met. Candidates who are placed on the eligible list will remain on the eligible list for one (1) year and may be considered/referred for selection/hiring interviews. After one (1) year, candidates must reapply to receive further consideration. Please note that a current, valid license to practice as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Clinical Counselor (LPCC) issued by the California Board of Behavioral Sciences (BBS) is required to be placed on the eligible list. If you have applied for your license but do not possess such by the date of application, you are required to provide proof of your BBS license application at the time of application submission. Those without possession of a valid LCSW, LMFT, LPCC, or proof of the application for a BBS license will be disqualified from the recruitment. HEALTH CARE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Behavioral Health Services, Correctional Health Services, Medical Health Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. BEHAVIORAL HEALTH SERVICES The Behavioral Health Services Division consists of three service areas, Adult and Older Adult Behavioral Health, Authority and Quality Improvement Services and Children, Youth & Prevention Services. The Division provides a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care. THE OPPORTUNITY These positions provide professional counseling and treatment services for adults, children and youth exhibiting a wide variety of mental health, drug abuse and/or alcohol related disorders in a clinic, home, field or institutional setting. Depending on the assignment, night, weekend and holiday shifts may be required. The Behavioral Health Clinician II may: Provide both individual and group interventions, such as psycho-educational groups, parent training, brief individual counseling, brief group counseling, case management, referral, and linkage to community services Administer a variety of evidence-based practices in interventions provided to the community Screen participants for program eligibility and conduct both individual and family needs assessments Prepare written materials and present information professionally and will represent HCA positively Collect both demographic and outcomes data to measure impact of program and changes in behavioral health Use the Electronic Health Records (EHR) system for scheduling and documentation requirements for some divisions Participate in the on-going development and implementation of programs and may complete a variety of projects to accomplish this task Provide field-based services to participants to help engage them in treatment and also help them find meaningful roles and activities in the community Follow the ethical and practice guidelines as outlined by the Board of Behavioral Science May participate in research projects, conduct oversight of services by contract providers, or perform crisis intervention and involuntary hold evaluations depending on division requirements May serve as a clinical lead for employees in the Behavioral Health Clinician I class DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will demonstrate sound judgment, good decision making and exercise good problem-solving skills. Additionally, the ideal candidate will work independently and demonstrate reliability, proactive involvement in work, and confidence and optimism in performing daily tasks. Bilingual skills are highly desirable, specifically in Spanish or Vietnamese. In addition, the ideal candidate should have substantial knowledge and practical experience directly related to the following core competencies: Professional and Technical Expertise Understanding and applying Health Insurance Portability and Accountability Act (HIPAA) Understanding and applying evidence-based practices in a behavioral health setting Applying recovery principles when working with participants as they move through the various stages of recovery Working with participants who may be in crisis and may have previous hospitalizations due to their mental illness Understanding of Integrated Care and treating a whole person by way of collaboration with Agency partners in the larger health care community Providing prevention and early intervention behavioral health services Software proficiency with EHR, Microsoft Word, Excel, Power Point and Outlook Critical Thinking l Decision Making Understanding of the importance of outcome measures and how they can be utilized to make improvements in the program Evaluating situations for crisis in the community and determining if an involuntary psychiatric hold is needed Executing quick and effective decisions impacting clients' health care treatment Oral Communication l Relationship Building Communicating relevant critical information to other County agencies and/or stakeholders to better facilitate continuity of care Communicating with tact and discretion when working with confidential information De-escalating hostile or confrontational clients/customers MINIMUM QUALIFICATIONS Click here for a complete classification description and minimum qualifications including Physical, Mental and Environmental Conditions of Behavioral Health Clinician II. Applicants who are applying with an out of state license should refer to the minimum qualifications link above. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Based on the Agency/Department's needs, modification to the selection procedures listed above may occur. If changes in the selection procedures should occur, all candidates will receive notification via e-mail. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination and boosting as follows: Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted in accordance with applicable state orders . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason) In addition, depending on assignment and COVID-19 Community Level, workers in certain high-risk settings may be required to wear masks regardless of vaccination status. The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. E-MAIL NOTIFICATION E-mail is the primary form of notification during the recruitment process. Please ensure your correct e-mail address is included in our application and use only one e-mail account. Candidates will be notified regarding their status as the recruitment proceeds via e-mail through the GovernmentJobs.com site. Please check your e-mail folders, including spam/junk folders, and/or accept e-mails ending with "governmentjobs.com" and "ocgov.com." If your e-mail address should change, please update your profile at www.governmentjobs.com . NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. For detailed information on how to apply, click here . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For more information regarding this recruitment, please contact Rasika Wijayaweera at (714) 834-7877 or rwijayaweera @ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job $38.91 Starting Base Hourly Rate (Step 7) for New and Existing Employees! Earn an ADDITIONAL $2.00 per hour above your base hourly rate while working for the Community Crisis Response Team! Be an agent of change and make a difference in delivering health and wellness to millions of residents. Join a team who is passionate about the services they provide and is committed to making a difference throughout San Bernardino County. The San Bernardino County Department of Behavioral Health invites qualified professionals to apply for the position of Licensed Clinical Therapists II for the Community Crisis Response Team (CCRT) . Licensed Clinical Therapists II assigned to CCRT provide field-based crisis response 365 days per year from 7 a.m. to 10 p.m. and participate in the initial stages of disaster response, on behalf of the Department of Behavioral Health. Field teams provide one-on-one crisis intervention wherever the individual is located. This Licensed Clinical Therapist II position provides clinical oversight and supervision to pre-licensed field-based teams as well as administrative support to the Clinic Supervisor. This position is a great initial step to becoming a leader within the Department and offers the opportunity to mentor and coach those beginning their careers in behavioral health. CCRT staff do not carry caseloads and are offered 4/10 schedules. The teams collaborate closely with law enforcement, schools, other Behavioral Health programs, and individuals and families of all ages and demographics. For additional details, please refer to the Licensed Clinical Therapist II job description. Hear from current therapists about their experiences within the County below! The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service , integrity , accountability , and trust . DBH is a unique County Department comprised of six (6) service areas: Outpatient Clinics and Youth Services; Substance Use Disorder and Recovery Services; 24-Hour and Emergency Services; Forensic and Homeless Services; Administrative Services; and Program Support Services. The Department currently has a workforce in excess of 1000 positions and an approximate $700 million-dollar annual budget. Click HERE to learn more about the Department of Behavioral Health Click HERE to learn more about San Bernardino County The list established from this recruitment will be used to fill current and future vacancies as they occur within the Community Crisis Response Team. CONDITIONS OF EMPLOYMENT Background Check: An extensive background check will include credit check, fingerprint/DOJ LiveScan, and DMV check. Must be a U.S. Citizen or be a permanent U.S. resident. Medical exam will also include drug and TB test. Some positions may require additional background check/process dependent upon the work location. Shifts: Some programs offer 24-hour services; some assignments may require employees to work evenings, weekends, holidays, and on-call. Travel: Travel throughout the County may be required depending on assignment. Employees will be required to make provision for transportation (mileage reimbursement at current IRS rate is available). At the time of hire, a valid California driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation. Differential: Clinical therapists regularly assigned to work night/overnight hours or in detention facilities receive additional compensation. Indicate your interest and availability for positions assigned to night/overnight or detention facilities on the supplemental questionnaire. Qualifying Experience: Official commencement of job duties cannot begin until candidate possesses one (1) year of experience as a licensed therapist in a mental health or social service setting. Contingent job offers may be made to candidates who are within three (3) months of completing one (1) year of the requisite experience as a licensed therapist. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Licensure: Must have CA state licensure as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or Licensed Professional Clinical Counselor. --AND-- Experience: One (1) year of experience as a licensed therapist in a mental health or social service setting; the application must clearly distinguish between pre-licensed and post-licensed experience. Note: Applications will be accepted from candidates who are within three (3) months of completing one (1) year of experience as a licensed therapist in a mental health or social service setting at time of application. Verification of qualifications will be required prior to hire. Desired Qualifications Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog, and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation. Ideal candidates will possess the following: Calm under pressure Sound critical thinking skills Customer service orientation Great communication skills Friendly disposition Interest in an active work environment Desire to learn and develop new skills Selection Process There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by computer or browser used to submit the application. EEO/ADA: S an Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form (Download PDF reader) within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Professional Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
The Job $38.91 Starting Base Hourly Rate (Step 7) for New and Existing Employees! Earn an ADDITIONAL $2.00 per hour above your base hourly rate while working for the Community Crisis Response Team! Be an agent of change and make a difference in delivering health and wellness to millions of residents. Join a team who is passionate about the services they provide and is committed to making a difference throughout San Bernardino County. The San Bernardino County Department of Behavioral Health invites qualified professionals to apply for the position of Licensed Clinical Therapists II for the Community Crisis Response Team (CCRT) . Licensed Clinical Therapists II assigned to CCRT provide field-based crisis response 365 days per year from 7 a.m. to 10 p.m. and participate in the initial stages of disaster response, on behalf of the Department of Behavioral Health. Field teams provide one-on-one crisis intervention wherever the individual is located. This Licensed Clinical Therapist II position provides clinical oversight and supervision to pre-licensed field-based teams as well as administrative support to the Clinic Supervisor. This position is a great initial step to becoming a leader within the Department and offers the opportunity to mentor and coach those beginning their careers in behavioral health. CCRT staff do not carry caseloads and are offered 4/10 schedules. The teams collaborate closely with law enforcement, schools, other Behavioral Health programs, and individuals and families of all ages and demographics. For additional details, please refer to the Licensed Clinical Therapist II job description. Hear from current therapists about their experiences within the County below! The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service , integrity , accountability , and trust . DBH is a unique County Department comprised of six (6) service areas: Outpatient Clinics and Youth Services; Substance Use Disorder and Recovery Services; 24-Hour and Emergency Services; Forensic and Homeless Services; Administrative Services; and Program Support Services. The Department currently has a workforce in excess of 1000 positions and an approximate $700 million-dollar annual budget. Click HERE to learn more about the Department of Behavioral Health Click HERE to learn more about San Bernardino County The list established from this recruitment will be used to fill current and future vacancies as they occur within the Community Crisis Response Team. CONDITIONS OF EMPLOYMENT Background Check: An extensive background check will include credit check, fingerprint/DOJ LiveScan, and DMV check. Must be a U.S. Citizen or be a permanent U.S. resident. Medical exam will also include drug and TB test. Some positions may require additional background check/process dependent upon the work location. Shifts: Some programs offer 24-hour services; some assignments may require employees to work evenings, weekends, holidays, and on-call. Travel: Travel throughout the County may be required depending on assignment. Employees will be required to make provision for transportation (mileage reimbursement at current IRS rate is available). At the time of hire, a valid California driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation. Differential: Clinical therapists regularly assigned to work night/overnight hours or in detention facilities receive additional compensation. Indicate your interest and availability for positions assigned to night/overnight or detention facilities on the supplemental questionnaire. Qualifying Experience: Official commencement of job duties cannot begin until candidate possesses one (1) year of experience as a licensed therapist in a mental health or social service setting. Contingent job offers may be made to candidates who are within three (3) months of completing one (1) year of the requisite experience as a licensed therapist. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Licensure: Must have CA state licensure as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or Licensed Professional Clinical Counselor. --AND-- Experience: One (1) year of experience as a licensed therapist in a mental health or social service setting; the application must clearly distinguish between pre-licensed and post-licensed experience. Note: Applications will be accepted from candidates who are within three (3) months of completing one (1) year of experience as a licensed therapist in a mental health or social service setting at time of application. Verification of qualifications will be required prior to hire. Desired Qualifications Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog, and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation. Ideal candidates will possess the following: Calm under pressure Sound critical thinking skills Customer service orientation Great communication skills Friendly disposition Interest in an active work environment Desire to learn and develop new skills Selection Process There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by computer or browser used to submit the application. EEO/ADA: S an Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form (Download PDF reader) within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Professional Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Introduction THIS IS A CONTINUOUS EXAMINATION : The examination consists of an on-going review of applicants’ applications and supplemental questionnaires to verify possession of minimum qualifications. Those applicants who possess the minimum qualifications for the class will be placed on the eligible list based on an evaluation of education, training, and experience. The eligible list resulting from this recruitment and selection process may be used to fill future vacancies which may arise within the next year. This examination will cancel any existing list and may last approximately one year, but can be extended. This examination may be reopened as necessary, and the names of additional candidates merged onto the existing list according to examination score. Applications will only be accepted on-line. Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.Failure to submit the Supplemental Questionnaire will result in disqualification. Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional biweekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE COUNTY Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county. The County employs 9,700 full-time employees and operates on an annual budget of $3.4 billion. Oakland, the County seat, is California's eighth largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities. THE HEALTH CARE SERVICES AGENCY Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currentlyhasmultiple career opportunities for experiencedprofessionals to become part of a service delivery team dedicated to the optimal health and well-being of Alameda County residents. For more information about the Health Care Services Agency, please visit www.acgov.org/health/ BEHAVIORAL HEALTH It is the mission of Alameda County Behavioral Health to maximize the recovery, resilience and wellness of all eligible Alameda County residents who are developing or experiencing serious mental health, alcohol, or drug concerns. We envision communities where people realize their potential, and where stigma and discrimination against those with mental health, alcohol and/or drug issues are a thing of the past. Only through exemplifying the following Alameda County Behavioral Health values will we be successful: ACBHCS Access - where every door is the right door for welcoming people with complex needs; Consumer and Family Empowerment - through shared decision - making best practices, that clinically produce effective outcomes; Best Practices - business excellence that uses public resources cost - effectively; Health and Wellness - by integrating emotional, spiritual and physical health care; Culturally Responsive - appropriate services built on the strengths and life experiences of culturally diverse consumers and their families; Social Inclusion - utilizing advocacy and education to eliminate stigma, discrimination, isolation, and misunderstanding of persons with mental illness and substance abuse. For more information about Alameda County Behavioral Health, please visit www.acbhcs.org/ THE POSITION Under general direction, Behavioral Health Clinician II's provide psychiatric clinical and case management services; conduct evaluations and assessments; provide ongoing counseling, treatment and intervention; conduct individual, group and family psychotherapy; provide consultation to other programs and agencies on treatment needs and behavioral plans; and perform other duties as assigned. Behavioral Health Clinician II is the journey-level class in the Behavioral Health Clinician series. Incumbents in this class are licensed clinicians and perform duties involving considerable latitude and independence of judgment under minimal supervision. Behavioral Health Clinicians II may provide direction and assistance to Behavioral Health Clinicians I and graduate interns. IDEAL CANDIDATE In addition to meeting the minimum qualifications stated below, the ideal candidate will: Be an experienced licensed professional with a sufficient level of professional knowledge, skill and experience providing psychiatric clinical and case management services; and who strives to keep up with developments and trends in the field of social sciences. Be attentive to the diverse clinical care needs of each client, while simultaneously managing the treatment of a high volume of client cases. Be trusted with confidential records and private information, and interact with others in a way that gives them confidence in one’s intentions and those of the organization. Be an effective communicator who clearly conveys information and ideas verbally and in writing to individuals or groups in a manner that meets audience needs and helps them understand and retain the message; and relate well to people with diverse cultures, interpersonal styles, abilities, motivations, or backgrounds. Be an effective problem solver who uses sound judgment and quickly identifies and understands issues, problems and opportunities; uses data, logic, and sound judgment to evaluate alternatives and recommends viable solutions; and solves problems consistent with available resources, facts, constraints, and probable consequences to achieve desired organizational or service care goals. Have a collaborative spirit, effectively work on a multidisciplinary team, and believe in and inspire teamwork by being accessible, supportive, open-minded, empathetic and able to effectively manage conflict by building and maintaining constructive relationships that result in diverse work teams that better serve our diverse communities. For a detailed listing of the essential responsibilities and core competency requirements for this position, please click here for the job description. MINIMUM QUALIFICATIONS The minimum professional requirements for admission to the competitive assessment process include : Either I Experience: The equivalent of six-months full-time satisfactory experience in the Behavioral Health Clinician I classification in the Alameda County classified service. (Non-classified includes District Attorney's Office, Hospital Authority, and the Consolidated Courts.) Or II Experience: The equivalent of six-months of full-time post license experience as a behavioral health/mental health clinician providing clinical and/or case management services. AND Education: Possession of a Master's degree from an accredited school in social work, marriage and family therapy, psychology, counseling, nursing or related field. License/Certification: All incumbents at the Behavioral Health Clinician II level must possess a valid clinical license from the applicable licensing authority: California Board of Behavioral Sciences, California Board of Psychology, or California Board of Registered Nursing. Some positions in this class require a valid California Motor Vehicle Operator's license. Applicants must possess such license prior to appointment to such positions. Special Requirements: In compliance with the Administrative Simplification provision of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), employees in this classification are required to possess a National Provider Identifier (NPI) number prior to their first day on the job. In compliance with Medicare regulations,eligible licensed cliniciansin this classification are required to complete the "Medicare Enrollment Process for Physicians and Non-Physician Practitioners" through the Centers for Medicare and Medicaid Services (CMS) of the U.S. Department of Health and Human Services, prior to their first day on the job. Active enrollment in Medicare is a condition of employment. Failure to attain or maintain active enrollment will result in termination. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. The most suitably qualified candidates will possess the following competencies: Knowledge of: • Current theories, principles, and practices for services to clients with serious behavioral health care symptoms and diagnosis. • Psychological diagnostic methods and terminology. • Cultural and social factors affecting behavior patterns. • Wellness, recovery and resiliency oriented strategies and supports. • Dual recovery/co-occurring disorder treatment, screening and assessment tools. • Community needs, resources and organizations related to behavioral health care. • Clinical standards of practice and licensure requirements. • Principles and practices of direct client service delivery. • Principles of social needs, problems, attitudes and behavioral patterns. • Applicable federal, state and local laws, rules and regulations. • Office administrative practices and procedures, including records management and the operation of standard office equipment. • Computer applications related to the work. Ability to: • Work collaboratively with multi-disciplinary teams, community resources and organizations. • Organize and prioritize work and meet critical deadlines. • Interpret, explain, and apply regulations, policies and procedures. • Communicate clearly and effectively, both orally and in writing. • Analyze, evaluate and make sound decisions. • Prepare clear, accurate and effective reports, correspondence and other written materials. • Establish and maintain effective working relationships. • Work with a diverse population. EXAMINATION COMPONENTS The examination will consist of the following steps: 1) A review of applicants' applications and supplemental questionnaires to verify possession of the minimum qualifications. 2) Those candidates who possess the minimum qualifications for the class will be placed on the eligible list based on an evaluation of education, training, and experience. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . Selection Plan THIS IS A CONTINUOUS, ACCELERATED EXAMINATION : The examination consists of an on-going review of candidates’ applications and supplemental questionnaires to verify possession of minimum qualifications.Those candidates who possess the minimum qualifications for the class will be placed on the eligible list based on an evaluation of education, training, and experience. The eligible list resulting from this recruitment and selection process may be used to fill future vacancies which may arise within the next year for this and other County Departments; this examination will cancel any existing list and may last approximately one year but can be extended. This examination may be reopened as necessary, and the names of additional candidates merged onto the existing list according to examination score. BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, nonreplyalamedacountyhr@acgov.org , and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@jobaps.com and nonreplyalamedacountyhr@acgov.org , are routed to unmonitored mailboxes. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Nicole Lewis-Bolton,Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6468 • nicole.lewis-bolton@acgov.org Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of: race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
Mar 29, 2024
Full Time
Introduction THIS IS A CONTINUOUS EXAMINATION : The examination consists of an on-going review of applicants’ applications and supplemental questionnaires to verify possession of minimum qualifications. Those applicants who possess the minimum qualifications for the class will be placed on the eligible list based on an evaluation of education, training, and experience. The eligible list resulting from this recruitment and selection process may be used to fill future vacancies which may arise within the next year. This examination will cancel any existing list and may last approximately one year, but can be extended. This examination may be reopened as necessary, and the names of additional candidates merged onto the existing list according to examination score. Applications will only be accepted on-line. Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.Failure to submit the Supplemental Questionnaire will result in disqualification. Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional biweekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE COUNTY Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county. The County employs 9,700 full-time employees and operates on an annual budget of $3.4 billion. Oakland, the County seat, is California's eighth largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities. THE HEALTH CARE SERVICES AGENCY Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currentlyhasmultiple career opportunities for experiencedprofessionals to become part of a service delivery team dedicated to the optimal health and well-being of Alameda County residents. For more information about the Health Care Services Agency, please visit www.acgov.org/health/ BEHAVIORAL HEALTH It is the mission of Alameda County Behavioral Health to maximize the recovery, resilience and wellness of all eligible Alameda County residents who are developing or experiencing serious mental health, alcohol, or drug concerns. We envision communities where people realize their potential, and where stigma and discrimination against those with mental health, alcohol and/or drug issues are a thing of the past. Only through exemplifying the following Alameda County Behavioral Health values will we be successful: ACBHCS Access - where every door is the right door for welcoming people with complex needs; Consumer and Family Empowerment - through shared decision - making best practices, that clinically produce effective outcomes; Best Practices - business excellence that uses public resources cost - effectively; Health and Wellness - by integrating emotional, spiritual and physical health care; Culturally Responsive - appropriate services built on the strengths and life experiences of culturally diverse consumers and their families; Social Inclusion - utilizing advocacy and education to eliminate stigma, discrimination, isolation, and misunderstanding of persons with mental illness and substance abuse. For more information about Alameda County Behavioral Health, please visit www.acbhcs.org/ THE POSITION Under general direction, Behavioral Health Clinician II's provide psychiatric clinical and case management services; conduct evaluations and assessments; provide ongoing counseling, treatment and intervention; conduct individual, group and family psychotherapy; provide consultation to other programs and agencies on treatment needs and behavioral plans; and perform other duties as assigned. Behavioral Health Clinician II is the journey-level class in the Behavioral Health Clinician series. Incumbents in this class are licensed clinicians and perform duties involving considerable latitude and independence of judgment under minimal supervision. Behavioral Health Clinicians II may provide direction and assistance to Behavioral Health Clinicians I and graduate interns. IDEAL CANDIDATE In addition to meeting the minimum qualifications stated below, the ideal candidate will: Be an experienced licensed professional with a sufficient level of professional knowledge, skill and experience providing psychiatric clinical and case management services; and who strives to keep up with developments and trends in the field of social sciences. Be attentive to the diverse clinical care needs of each client, while simultaneously managing the treatment of a high volume of client cases. Be trusted with confidential records and private information, and interact with others in a way that gives them confidence in one’s intentions and those of the organization. Be an effective communicator who clearly conveys information and ideas verbally and in writing to individuals or groups in a manner that meets audience needs and helps them understand and retain the message; and relate well to people with diverse cultures, interpersonal styles, abilities, motivations, or backgrounds. Be an effective problem solver who uses sound judgment and quickly identifies and understands issues, problems and opportunities; uses data, logic, and sound judgment to evaluate alternatives and recommends viable solutions; and solves problems consistent with available resources, facts, constraints, and probable consequences to achieve desired organizational or service care goals. Have a collaborative spirit, effectively work on a multidisciplinary team, and believe in and inspire teamwork by being accessible, supportive, open-minded, empathetic and able to effectively manage conflict by building and maintaining constructive relationships that result in diverse work teams that better serve our diverse communities. For a detailed listing of the essential responsibilities and core competency requirements for this position, please click here for the job description. MINIMUM QUALIFICATIONS The minimum professional requirements for admission to the competitive assessment process include : Either I Experience: The equivalent of six-months full-time satisfactory experience in the Behavioral Health Clinician I classification in the Alameda County classified service. (Non-classified includes District Attorney's Office, Hospital Authority, and the Consolidated Courts.) Or II Experience: The equivalent of six-months of full-time post license experience as a behavioral health/mental health clinician providing clinical and/or case management services. AND Education: Possession of a Master's degree from an accredited school in social work, marriage and family therapy, psychology, counseling, nursing or related field. License/Certification: All incumbents at the Behavioral Health Clinician II level must possess a valid clinical license from the applicable licensing authority: California Board of Behavioral Sciences, California Board of Psychology, or California Board of Registered Nursing. Some positions in this class require a valid California Motor Vehicle Operator's license. Applicants must possess such license prior to appointment to such positions. Special Requirements: In compliance with the Administrative Simplification provision of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), employees in this classification are required to possess a National Provider Identifier (NPI) number prior to their first day on the job. In compliance with Medicare regulations,eligible licensed cliniciansin this classification are required to complete the "Medicare Enrollment Process for Physicians and Non-Physician Practitioners" through the Centers for Medicare and Medicaid Services (CMS) of the U.S. Department of Health and Human Services, prior to their first day on the job. Active enrollment in Medicare is a condition of employment. Failure to attain or maintain active enrollment will result in termination. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. The most suitably qualified candidates will possess the following competencies: Knowledge of: • Current theories, principles, and practices for services to clients with serious behavioral health care symptoms and diagnosis. • Psychological diagnostic methods and terminology. • Cultural and social factors affecting behavior patterns. • Wellness, recovery and resiliency oriented strategies and supports. • Dual recovery/co-occurring disorder treatment, screening and assessment tools. • Community needs, resources and organizations related to behavioral health care. • Clinical standards of practice and licensure requirements. • Principles and practices of direct client service delivery. • Principles of social needs, problems, attitudes and behavioral patterns. • Applicable federal, state and local laws, rules and regulations. • Office administrative practices and procedures, including records management and the operation of standard office equipment. • Computer applications related to the work. Ability to: • Work collaboratively with multi-disciplinary teams, community resources and organizations. • Organize and prioritize work and meet critical deadlines. • Interpret, explain, and apply regulations, policies and procedures. • Communicate clearly and effectively, both orally and in writing. • Analyze, evaluate and make sound decisions. • Prepare clear, accurate and effective reports, correspondence and other written materials. • Establish and maintain effective working relationships. • Work with a diverse population. EXAMINATION COMPONENTS The examination will consist of the following steps: 1) A review of applicants' applications and supplemental questionnaires to verify possession of the minimum qualifications. 2) Those candidates who possess the minimum qualifications for the class will be placed on the eligible list based on an evaluation of education, training, and experience. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . Selection Plan THIS IS A CONTINUOUS, ACCELERATED EXAMINATION : The examination consists of an on-going review of candidates’ applications and supplemental questionnaires to verify possession of minimum qualifications.Those candidates who possess the minimum qualifications for the class will be placed on the eligible list based on an evaluation of education, training, and experience. The eligible list resulting from this recruitment and selection process may be used to fill future vacancies which may arise within the next year for this and other County Departments; this examination will cancel any existing list and may last approximately one year but can be extended. This examination may be reopened as necessary, and the names of additional candidates merged onto the existing list according to examination score. BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, nonreplyalamedacountyhr@acgov.org , and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@jobaps.com and nonreplyalamedacountyhr@acgov.org , are routed to unmonitored mailboxes. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Nicole Lewis-Bolton,Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6468 • nicole.lewis-bolton@acgov.org Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of: race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
Introduction THIS IS A CONTINUOUS EXAMINATION : The examination consists of an on-going review of candidates’ applications and supplemental questionnaires to verify possession of minimum qualifications. Those candidates who possess the minimum qualifications for the class will be placed on the eligible list based on an evaluation of education, training, and experience. The eligible list resulting from this recruitment and selection process may be used to fill future vacancies which may arise within the next year. This examination will cancel any existing list and may last approximately one year, but can be extended. This examination may be reopened as necessary, and the names of additional candidates merged onto the existing list according to examination score. Applications will only be accepted on-line. Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.Failure to submit the Supplemental Questionnaire will result in disqualification. Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional biweekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE COUNTY Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county. The County employs 9,700 full-time employees and operates on an annual budget of $3.4 billion. Oakland, the County seat, is California's eighth largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities. THE HEALTH CARE SERVICES AGENCY Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currentlyhasmultiple career opportunities for experiencedprofessionals to become part of a service delivery team dedicated to the optimal health and well-being of Alameda County residents. For more information about the Health Care Services Agency, please visit www.acgov.org/health/ BEHAVIORAL HEALTH It is the mission of Alameda County Behavioral Health to maximize the recovery, resilience and wellness of all eligible Alameda County residents who are developing or experiencing serious mental health, alcohol, or drug concerns. We envision communities where people realize their potential, and where stigma and discrimination against those with mental health, alcohol and/or drug issues are a thing of the past. Only through exemplifying the following Alameda County Behavioral Health values will we be successful: ACBHCS Access - where every door is the right door for welcoming people with complex needs; Consumer and Family Empowerment - through shared decision - making best practices, that clinically produce effective outcomes; Best Practices - business excellence that uses public resources cost - effectively; Health and Wellness - by integrating emotional, spiritual and physical health care; Culturally Responsive - appropriate services built on the strengths and life experiences of culturally diverse consumers and their families; Social Inclusion - utilizing advocacy and education to eliminate stigma, discrimination, isolation, and misunderstanding of persons with mental illness and substance abuse. For more information about Alameda County Behavioral Health, please visit www.acbhcs.org/ THE POSITION Under close supervision, provide psychiatric clinical and case management services; conduct evaluations and assessments; provide ongoing counseling, treatment and intervention; conduct individual, group and family psychotherapy; provide consultation to other programs and agencies on treatment needs and behavioral plans; and perform other duties as assigned. Behavioral Health Clinician I/II is a flexibly staffed class series located in Behavioral Health Care Services (BHCS). Incumbents in this series report to a Behavioral Health Clinical Supervisor or Behavioral Health Clinical Manager. Behavioral Health Clinician I is the trainee-level class in this flexibly staffed series. Under close supervision, incumbents are expected to gain experience and demonstrate proficiency, which qualifies them to promote to the higher-level class after six months of full-time experience and possession of the required State licensure from the applicable licensing authority. IDEAL CANDIDATE In addition to the minimum qualifications and knowledge and skills listed below, ideal candidates for these positions will be prepared to provide psychiatric clinical and case management services, preferably with knowledge and expertise in the area where the vacancy exists; will be able to effectively treat a high volume of cases while also meeting the clinical needs of individual patients; and will interact well with others to earn their trust within an environment that embraces diverse cultures, interpersonal styles, abilities, motivations, and backgrounds. Ideal candidates will also: Be registered by an applicable licensing authority and possess a sufficient level of professional knowledge, skill and experience providing psychiatric clinical and case management services; and strive to keep up with developments and trends in the field of social sciences. Have the ability to be attentive to the diverse clinical care needs of each client, while simultaneously managing the treatment of a high volume of client cases. Be trusted with confidential records and private information, and interact with others in a way that gives them confidence in one’s intentions and those of the organization. Be an effective communicator who clearly conveys information and ideas verbally and in writing to individuals or groups in a manner that meets audience needs and helps them understand and retain the message; and relate well to people with diverse cultures, interpersonal styles, abilities, motivations, or backgrounds. Be an effective problem solver who uses sound judgment and quickly identifies and understands issues, problems and opportunities; uses data, logic, and sound judgment to evaluate alternatives and recommends viable solutions; and solves problems consistent with available resources, facts, constraints, and probable consequences to achieve desired organizational or service care goals. Have a collaborative spirit, effectively work on a multidisciplinary team, and believe in and inspire teamwork by being accessible, supportive, open-minded, empathetic and able to effectively manage conflict by building and maintaining constructive relationships that result in diverse work teams that better serve our diverse communities. For a detailed listing of the essential responsibilities and core competency requirements for this position, please click here for the job description. MINIMUM QUALIFICATIONS The minimum professional requirements for admission to the competitive assessment process include : Education : Possession of a Master’s degree from a recognized college or university in social work, marriage and family therapy, clinical or educational psychology or in a closely related field. AND License/Registration : Possession of a valid registration as an Associate Social Worker, Associate Marriage and Family Therapist, Psychological Assistant/Associate, or Associate Professional Clinical Counselor from the applicable licensing authority: California Board of Behavioral Sciences or California Board of Psychology. Special Requirements : In compliance with the Administrative Simplification provision of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), employees in this classification are required to possess a National Provider Identifier (NPI) number prior to their first day of employment. In compliance with Medicare regulations, eligible licensed clinicians in this classification are required to complete the “Medicare Enrollment Process for Physicians and Non-Physician Practitioners” through the Centers for Medicare and Medicaid Services (CMS) of the U.S. Department of Health and Human Services, prior to their first day of employment. Approval for Medicare processing must be received from the CMS within 180 days of the date of hire. Active enrollment in Medicare is a condition of employment. Failure to attain or maintain active enrollment will result in termination. Some positions require a valid California Motor Vehicle Operator's license. Applicants must possess such license prior to appointment to such positions. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE : The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. The most suitably qualified candidates will possess the following competencies: Knowledge of: Current theories, practices, and principles and practices for services to clients with serious behavioral health care symptoms and diagnoses. Psychological diagnostic methods and terminology. Cultural and social factors affecting behavior patterns. Wellness, recovery and resiliency oriented strategies and supports. Dual recovery/co-occurring disorder treatment, screening and assessment tools. Community needs, resources and organizations related to behavioral health care. Clinical standards of practice and licensure requirements. Principles and practices of direct client service delivery. Principles of social needs, problems, attitudes and behavioral patterns. Applicable federal, state and local laws, rules and regulations. Office administrative practices and procedures, including records management and the operation of standard office equipment. Computer applications related to the work. Ability to: Work collaboratively with multi-disciplinary teams, community resources and organizations. Organize and prioritize work and meet critical deadlines. Interpret, explain, and apply regulations, policies and procedures. Communicate clearly and effectively, both orally and in writing. Analyze, evaluate and make sound decisions. Prepare clear, accurate and effective reports, correspondence and other written materials. Establish and maintain effective working relationships . Work with a diverse population Closing Date/Time: Continuous
Mar 28, 2024
Full Time
Introduction THIS IS A CONTINUOUS EXAMINATION : The examination consists of an on-going review of candidates’ applications and supplemental questionnaires to verify possession of minimum qualifications. Those candidates who possess the minimum qualifications for the class will be placed on the eligible list based on an evaluation of education, training, and experience. The eligible list resulting from this recruitment and selection process may be used to fill future vacancies which may arise within the next year. This examination will cancel any existing list and may last approximately one year, but can be extended. This examination may be reopened as necessary, and the names of additional candidates merged onto the existing list according to examination score. Applications will only be accepted on-line. Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.Failure to submit the Supplemental Questionnaire will result in disqualification. Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional biweekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE COUNTY Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county. The County employs 9,700 full-time employees and operates on an annual budget of $3.4 billion. Oakland, the County seat, is California's eighth largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities. THE HEALTH CARE SERVICES AGENCY Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currentlyhasmultiple career opportunities for experiencedprofessionals to become part of a service delivery team dedicated to the optimal health and well-being of Alameda County residents. For more information about the Health Care Services Agency, please visit www.acgov.org/health/ BEHAVIORAL HEALTH It is the mission of Alameda County Behavioral Health to maximize the recovery, resilience and wellness of all eligible Alameda County residents who are developing or experiencing serious mental health, alcohol, or drug concerns. We envision communities where people realize their potential, and where stigma and discrimination against those with mental health, alcohol and/or drug issues are a thing of the past. Only through exemplifying the following Alameda County Behavioral Health values will we be successful: ACBHCS Access - where every door is the right door for welcoming people with complex needs; Consumer and Family Empowerment - through shared decision - making best practices, that clinically produce effective outcomes; Best Practices - business excellence that uses public resources cost - effectively; Health and Wellness - by integrating emotional, spiritual and physical health care; Culturally Responsive - appropriate services built on the strengths and life experiences of culturally diverse consumers and their families; Social Inclusion - utilizing advocacy and education to eliminate stigma, discrimination, isolation, and misunderstanding of persons with mental illness and substance abuse. For more information about Alameda County Behavioral Health, please visit www.acbhcs.org/ THE POSITION Under close supervision, provide psychiatric clinical and case management services; conduct evaluations and assessments; provide ongoing counseling, treatment and intervention; conduct individual, group and family psychotherapy; provide consultation to other programs and agencies on treatment needs and behavioral plans; and perform other duties as assigned. Behavioral Health Clinician I/II is a flexibly staffed class series located in Behavioral Health Care Services (BHCS). Incumbents in this series report to a Behavioral Health Clinical Supervisor or Behavioral Health Clinical Manager. Behavioral Health Clinician I is the trainee-level class in this flexibly staffed series. Under close supervision, incumbents are expected to gain experience and demonstrate proficiency, which qualifies them to promote to the higher-level class after six months of full-time experience and possession of the required State licensure from the applicable licensing authority. IDEAL CANDIDATE In addition to the minimum qualifications and knowledge and skills listed below, ideal candidates for these positions will be prepared to provide psychiatric clinical and case management services, preferably with knowledge and expertise in the area where the vacancy exists; will be able to effectively treat a high volume of cases while also meeting the clinical needs of individual patients; and will interact well with others to earn their trust within an environment that embraces diverse cultures, interpersonal styles, abilities, motivations, and backgrounds. Ideal candidates will also: Be registered by an applicable licensing authority and possess a sufficient level of professional knowledge, skill and experience providing psychiatric clinical and case management services; and strive to keep up with developments and trends in the field of social sciences. Have the ability to be attentive to the diverse clinical care needs of each client, while simultaneously managing the treatment of a high volume of client cases. Be trusted with confidential records and private information, and interact with others in a way that gives them confidence in one’s intentions and those of the organization. Be an effective communicator who clearly conveys information and ideas verbally and in writing to individuals or groups in a manner that meets audience needs and helps them understand and retain the message; and relate well to people with diverse cultures, interpersonal styles, abilities, motivations, or backgrounds. Be an effective problem solver who uses sound judgment and quickly identifies and understands issues, problems and opportunities; uses data, logic, and sound judgment to evaluate alternatives and recommends viable solutions; and solves problems consistent with available resources, facts, constraints, and probable consequences to achieve desired organizational or service care goals. Have a collaborative spirit, effectively work on a multidisciplinary team, and believe in and inspire teamwork by being accessible, supportive, open-minded, empathetic and able to effectively manage conflict by building and maintaining constructive relationships that result in diverse work teams that better serve our diverse communities. For a detailed listing of the essential responsibilities and core competency requirements for this position, please click here for the job description. MINIMUM QUALIFICATIONS The minimum professional requirements for admission to the competitive assessment process include : Education : Possession of a Master’s degree from a recognized college or university in social work, marriage and family therapy, clinical or educational psychology or in a closely related field. AND License/Registration : Possession of a valid registration as an Associate Social Worker, Associate Marriage and Family Therapist, Psychological Assistant/Associate, or Associate Professional Clinical Counselor from the applicable licensing authority: California Board of Behavioral Sciences or California Board of Psychology. Special Requirements : In compliance with the Administrative Simplification provision of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), employees in this classification are required to possess a National Provider Identifier (NPI) number prior to their first day of employment. In compliance with Medicare regulations, eligible licensed clinicians in this classification are required to complete the “Medicare Enrollment Process for Physicians and Non-Physician Practitioners” through the Centers for Medicare and Medicaid Services (CMS) of the U.S. Department of Health and Human Services, prior to their first day of employment. Approval for Medicare processing must be received from the CMS within 180 days of the date of hire. Active enrollment in Medicare is a condition of employment. Failure to attain or maintain active enrollment will result in termination. Some positions require a valid California Motor Vehicle Operator's license. Applicants must possess such license prior to appointment to such positions. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE : The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. The most suitably qualified candidates will possess the following competencies: Knowledge of: Current theories, practices, and principles and practices for services to clients with serious behavioral health care symptoms and diagnoses. Psychological diagnostic methods and terminology. Cultural and social factors affecting behavior patterns. Wellness, recovery and resiliency oriented strategies and supports. Dual recovery/co-occurring disorder treatment, screening and assessment tools. Community needs, resources and organizations related to behavioral health care. Clinical standards of practice and licensure requirements. Principles and practices of direct client service delivery. Principles of social needs, problems, attitudes and behavioral patterns. Applicable federal, state and local laws, rules and regulations. Office administrative practices and procedures, including records management and the operation of standard office equipment. Computer applications related to the work. Ability to: Work collaboratively with multi-disciplinary teams, community resources and organizations. Organize and prioritize work and meet critical deadlines. Interpret, explain, and apply regulations, policies and procedures. Communicate clearly and effectively, both orally and in writing. Analyze, evaluate and make sound decisions. Prepare clear, accurate and effective reports, correspondence and other written materials. Establish and maintain effective working relationships . Work with a diverse population Closing Date/Time: Continuous
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information MENTAL HEALTH PROMOTER (Official Title: Community Health Worker) EXAM NUMBER B8103Y TYPE OF RECRUITMENT OPEN COMPETITIVE JOB TYPE TEMPORARY FILING DATES AUGUST 19, 2021 AT 8:00 AM THIS ANNOUNCEMENT IS A REPOSTING TO ADD SPECIAL REQUIREMENTS This examination will remain open until the needs of the service are met and subject to closure without prior notice. DEFINITION: Assists professional staff in providing direct health, mental health, or social services to clients and patients. Essential Job Functions Provide services in the community they reside to bring cultural and linguistically appropriate education and information to their communities through workshops, group discussions, support groups, advocacy, peer support, outreach and linkages to resources. Reduce stigma by engaging in dialogue with community members to normalize the experience of individuals living with mental health conditions and serves as role models to battle community biases. Assess needs of individuals, families, and communities; utilizes training and shared lived experiences to recognize risk factors and protective factors. Communicates to immediate supervisor when situations of abuse or neglect is observed or suspected in vulnerable populations such as children, disabled persons, and senior citizens. Advocate for the underserved, marginalized, and vulnerable populations within the mental health system and community at large. Assist community members in understanding and securing available resources, and/or completing applications for health screenings, housing, temporary shelter, benefits application, and other social services. Translates health information material and applications to benefits as needed. Follow up with the individuals they serve to ensure that linkage to mental health and wellness services has been successful. Attend community meetings in order to maintain, improve, and develop community partnerships (e.g. School Based Meetings, Clergy Breakfast, Health Neighborhood, Regional Center, etc.) also be knowledgeable about updated resources and community events. Communicate and share ideas from community voices to inform program. Provide outreach services to improve the community understanding of mental health and social systems. Outreach settings may include online, the street, participant’s home, religious settings, health fairs, hospitals, senior centers, shelters, community recreational sites and other formal and informal settings. Document monthly activities including the location of presentations, type of settings, and basic demographic data of participants. Maintain a binder of updated community resources and programs policies. Collect assessment and outcome data as required by the program. Participate in community needs assessment and outcomes evaluation to support program involvement. Participates in on-going professional development, program trainings, and meetings. Requirements SELECTION REQUIREMENTS : Option I: Six months of full-time experience* working with the public, or with community groups performing duties such as interviewing community members, clients or patients concerning health or social service matters, answering questions, and providing information about health, mental health, and social services to clients or patients. Option II: Six months of experience at the level of Mental Health Advocate**. Work performed part-time in the specified capacities will be prorated on a month-for-month basis. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping, or squatting. Considerable walking may be involved. SPECIAL REQUIREMENTS INFORMATION: NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. *PAID OR VOLUNTEER EXPERIENCE WILL BE ACCEPTED. **Mental Health Advocate in the County of Los Angeles is defined as providing a variety of peer support, advocacy, and other recovery services to clients transitioning to community living. ***Popular Education Model is define as characterized by participatory activities and learning methods that value participants’ life experiences and help develop their critical consciousness. This approach attempts to inspire people to look at their world from new perspectives, empower people to think for themselves, and enable them to create change. Critical consciousness fosters an in-depth understanding of the world and encourages collective action against oppressive elements in a struggle for human dignity and liberation. Examples of paid or volunteer work in the community: School volunteer Parent Advocate Any help at your church such as helping with any groups, ministries, food banks Helping at senior centers Helping support local community events, resource fairs, health fairs Helping at vaccination clinics Helping the Lesbian Gay Bisexual Transgender Queer or Questioning (LGBTQ) community Helping individuals with physical disabilities Efforts to help spread the word on local community resources that people need Any efforts to help others with social, spiritual, health, economic, emotional wellbeing, housing, employment etc. information and resources DESIRABLE QUALIFICATIONS: Experience providing culturally relevant presentations on mental health issues using Popular Education Model*** Experience developing community partnership (e.g. School Based Meetings, Clergy Breakfast, Health Neighborhood.) Experience sharing lived experiences to recognize mental health risks and protective factors Experience documenting community activities which includes but are not limited to, location of presentations, participation demographic data, and outcome data relevant to community needs. Additional Information EXAM CONTENT: An evaluation of experience based upon application, desirable qualifications, and supplemental questionnaire information weighted 100%. Note: Additional credit will be given to applicants with additional experience beyond the Selection Requirements. Candidates must achieve a passing score of 70% or higher in order to be placed on the eligible register. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in this examination will be placed on the eligible register in the order of their score group for a period of six (6) months following the date of promulgation. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. No person may compete in this examination more than once every six (6) months. SELECTIVE CERTIFICATION: In accordance with TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, selective certification may be used for some positions that require special skills and/or training. The following are areas that will require Selective Certification: Ability to speak English and Armenian, Cantonese, Mandarin, Hindi, Spanish or Vietnamese Candidates possessing a valid Los Angeles County Language Proficiency certificate MUST attach a copy of the certificate to their application at the time of filing or within 7 calendar days from application submission. If you do not currently possess a bilingual certificate issued by the County of Los Angeles in the above mentioned languages, the Exams Analyst will schedule you for the bilingual exam. VACANCY INFORMATION The eligible register for this examination will be used to fill temporary vacancies in the Department of Mental Health. SPECIAL INFORMATION All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Past and present mental health clients and family members are encouraged to apply. APPLICATION AND FILING INFORMATION Applicants are required to complete and submit an online Los Angeles County Employment Application and Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application. This examination will remain open until the need of the services are met and is subject to closure without prior notice. Applicants must submit their applications by 5:00 pm, on the last day of filing. INSTRUCTIONS FOR FILING ONLINE Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Apply online by clicking on the green “Apply” button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applicants must complete and submit their online applications and upload required documents (e.g. Certificate, Resume, etc.) as attachment(s) during application submission, or send by email to exams@dmh.lacounty.gov within 7 calendar days from date of application submission. Indicate the Exam Title on the subject line when sending required documents by email. Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add exams@dmh.lacounty.gov as well as noreply@governmentjobs.com and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. For the time being, all notifications, including results letters and notices of non-acceptance, will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add exams@dmh.lacounty.gov and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. The acceptance of your application will depend on whether you have clearly shown that you meet the Selection Requirements. Utilizing verbiage from bulletin and, class specifications, serving as your description of duties will not be sufficient to meet requirements. Doing so may result in an incomplete application and you may be disqualified. Your online application must show complete license, education and work experience information necessary to evaluate your qualifications. License information section must show title of license, license number, original date of issue, and expiration date. All information is subject to verification. Applications may be rejected at any stage of the selection process. SOCIAL SECURITY NUMBER Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING USER ID AND PASSWORD All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Department Contact Name: Celia Yeung Department Contact Phone: (323) 705-4249 Department Contact Email: Exams@dmh.lacounty.gov ADA Coordinator Phone: (323) 705-4249 Teletype Phone: (800) 899-4099 For detailed information, please click here
Mar 05, 2024
Temporary
Position/Program Information MENTAL HEALTH PROMOTER (Official Title: Community Health Worker) EXAM NUMBER B8103Y TYPE OF RECRUITMENT OPEN COMPETITIVE JOB TYPE TEMPORARY FILING DATES AUGUST 19, 2021 AT 8:00 AM THIS ANNOUNCEMENT IS A REPOSTING TO ADD SPECIAL REQUIREMENTS This examination will remain open until the needs of the service are met and subject to closure without prior notice. DEFINITION: Assists professional staff in providing direct health, mental health, or social services to clients and patients. Essential Job Functions Provide services in the community they reside to bring cultural and linguistically appropriate education and information to their communities through workshops, group discussions, support groups, advocacy, peer support, outreach and linkages to resources. Reduce stigma by engaging in dialogue with community members to normalize the experience of individuals living with mental health conditions and serves as role models to battle community biases. Assess needs of individuals, families, and communities; utilizes training and shared lived experiences to recognize risk factors and protective factors. Communicates to immediate supervisor when situations of abuse or neglect is observed or suspected in vulnerable populations such as children, disabled persons, and senior citizens. Advocate for the underserved, marginalized, and vulnerable populations within the mental health system and community at large. Assist community members in understanding and securing available resources, and/or completing applications for health screenings, housing, temporary shelter, benefits application, and other social services. Translates health information material and applications to benefits as needed. Follow up with the individuals they serve to ensure that linkage to mental health and wellness services has been successful. Attend community meetings in order to maintain, improve, and develop community partnerships (e.g. School Based Meetings, Clergy Breakfast, Health Neighborhood, Regional Center, etc.) also be knowledgeable about updated resources and community events. Communicate and share ideas from community voices to inform program. Provide outreach services to improve the community understanding of mental health and social systems. Outreach settings may include online, the street, participant’s home, religious settings, health fairs, hospitals, senior centers, shelters, community recreational sites and other formal and informal settings. Document monthly activities including the location of presentations, type of settings, and basic demographic data of participants. Maintain a binder of updated community resources and programs policies. Collect assessment and outcome data as required by the program. Participate in community needs assessment and outcomes evaluation to support program involvement. Participates in on-going professional development, program trainings, and meetings. Requirements SELECTION REQUIREMENTS : Option I: Six months of full-time experience* working with the public, or with community groups performing duties such as interviewing community members, clients or patients concerning health or social service matters, answering questions, and providing information about health, mental health, and social services to clients or patients. Option II: Six months of experience at the level of Mental Health Advocate**. Work performed part-time in the specified capacities will be prorated on a month-for-month basis. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping, or squatting. Considerable walking may be involved. SPECIAL REQUIREMENTS INFORMATION: NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. *PAID OR VOLUNTEER EXPERIENCE WILL BE ACCEPTED. **Mental Health Advocate in the County of Los Angeles is defined as providing a variety of peer support, advocacy, and other recovery services to clients transitioning to community living. ***Popular Education Model is define as characterized by participatory activities and learning methods that value participants’ life experiences and help develop their critical consciousness. This approach attempts to inspire people to look at their world from new perspectives, empower people to think for themselves, and enable them to create change. Critical consciousness fosters an in-depth understanding of the world and encourages collective action against oppressive elements in a struggle for human dignity and liberation. Examples of paid or volunteer work in the community: School volunteer Parent Advocate Any help at your church such as helping with any groups, ministries, food banks Helping at senior centers Helping support local community events, resource fairs, health fairs Helping at vaccination clinics Helping the Lesbian Gay Bisexual Transgender Queer or Questioning (LGBTQ) community Helping individuals with physical disabilities Efforts to help spread the word on local community resources that people need Any efforts to help others with social, spiritual, health, economic, emotional wellbeing, housing, employment etc. information and resources DESIRABLE QUALIFICATIONS: Experience providing culturally relevant presentations on mental health issues using Popular Education Model*** Experience developing community partnership (e.g. School Based Meetings, Clergy Breakfast, Health Neighborhood.) Experience sharing lived experiences to recognize mental health risks and protective factors Experience documenting community activities which includes but are not limited to, location of presentations, participation demographic data, and outcome data relevant to community needs. Additional Information EXAM CONTENT: An evaluation of experience based upon application, desirable qualifications, and supplemental questionnaire information weighted 100%. Note: Additional credit will be given to applicants with additional experience beyond the Selection Requirements. Candidates must achieve a passing score of 70% or higher in order to be placed on the eligible register. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in this examination will be placed on the eligible register in the order of their score group for a period of six (6) months following the date of promulgation. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. No person may compete in this examination more than once every six (6) months. SELECTIVE CERTIFICATION: In accordance with TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, selective certification may be used for some positions that require special skills and/or training. The following are areas that will require Selective Certification: Ability to speak English and Armenian, Cantonese, Mandarin, Hindi, Spanish or Vietnamese Candidates possessing a valid Los Angeles County Language Proficiency certificate MUST attach a copy of the certificate to their application at the time of filing or within 7 calendar days from application submission. If you do not currently possess a bilingual certificate issued by the County of Los Angeles in the above mentioned languages, the Exams Analyst will schedule you for the bilingual exam. VACANCY INFORMATION The eligible register for this examination will be used to fill temporary vacancies in the Department of Mental Health. SPECIAL INFORMATION All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Past and present mental health clients and family members are encouraged to apply. APPLICATION AND FILING INFORMATION Applicants are required to complete and submit an online Los Angeles County Employment Application and Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application. This examination will remain open until the need of the services are met and is subject to closure without prior notice. Applicants must submit their applications by 5:00 pm, on the last day of filing. INSTRUCTIONS FOR FILING ONLINE Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Apply online by clicking on the green “Apply” button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applicants must complete and submit their online applications and upload required documents (e.g. Certificate, Resume, etc.) as attachment(s) during application submission, or send by email to exams@dmh.lacounty.gov within 7 calendar days from date of application submission. Indicate the Exam Title on the subject line when sending required documents by email. Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add exams@dmh.lacounty.gov as well as noreply@governmentjobs.com and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. For the time being, all notifications, including results letters and notices of non-acceptance, will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add exams@dmh.lacounty.gov and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. The acceptance of your application will depend on whether you have clearly shown that you meet the Selection Requirements. Utilizing verbiage from bulletin and, class specifications, serving as your description of duties will not be sufficient to meet requirements. Doing so may result in an incomplete application and you may be disqualified. Your online application must show complete license, education and work experience information necessary to evaluate your qualifications. License information section must show title of license, license number, original date of issue, and expiration date. All information is subject to verification. Applications may be rejected at any stage of the selection process. SOCIAL SECURITY NUMBER Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING USER ID AND PASSWORD All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Department Contact Name: Celia Yeung Department Contact Phone: (323) 705-4249 Department Contact Email: Exams@dmh.lacounty.gov ADA Coordinator Phone: (323) 705-4249 Teletype Phone: (800) 899-4099 For detailed information, please click here
Alameda County
Pleasanton, California, United States
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Applications must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for filing. Applications will only be accepted on-line. Languages: QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRINYA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BIWEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE AGENCY Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS’s core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County. Alameda Child Support Services’ culture and business operations are shaped by the following key principles: Family Focused : Partner with families to eliminate barriers to providing reliable child support to their children. Dynamic Workforce : Attract, retain, and develop a highly skilled and engaged workforce. Operational Excellence : Focus on the highest level of performance and efficiency in our service delivery. Innovation : Meet the needs of families through creative solutions. Collaboration : Partner with the community to create an ecosystem of support services. For more information about Alameda County Child Support Services, click HERE . For more information about the State of CA Child Support, click HERE . THE POSITION: Under general supervision, Lead Customer Service Representative acts as lead and provide first line customer service in a high volume, public contact environment; investigate and resolve escalated customer service inquiries and calls from the general public; review work in progress; assist in writing procedures for review by the Customer Service Supervisor; participate in the training and evaluation of customer service staff; and perform related duties as required. This is the specialized/advanced journey level classification in the Child Support Customer Service Representative series located in the Alameda County of Child Support Services (ACCSS). Positions allocated to this classification are primarily responsible for providing lead support to customer service representative staff and the Customer Service Supervisor within the division. This classification is distinguished from the higher-level classification of Customer Service Supervisor in that the latter functions as a first-line supervisor over customer service representatives and leads, and related support staff, while the former functions as a lead classification. For more detailed information about the job classification, please visit: Lead Customer Service Representative (#1155) MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six months of full-time experience in the classification of Child Support Assistant I or Customer Service Representative in the Alameda County classified service. OR II Experience : The equivalent of two years of full-time experience in a high-volume customer service call center or high-volume customer contact environment, including experience with online or chat, one year of which must have included lead responsibility. OR III Experience : Any combination of training, education, or experience which would provide an applicant with the required knowledge, skills, and abilities listed below. Substitution : A bachelor’s degree from an accredited college or university may be substituted for six (6) months of the required experience in patterns II and III above. Special Requirements : A thorough pre-employment background investigation, including fingerprinting, will be conducted for all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction may be disqualifying. Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS Knowledge of : Customer service principles and models, including techniques and practices for providing effective customer service in challenging situations to individuals from various social-economic and ethnic groups. Lead work and staff development techniques and practices. Automated systems capability and applications; modern office practices and procedures, including the use of standard computer programs such as Microsoft Word, Excel, and Outlook. Customer contact technology through a variety of communication channels, including but not limited to in-person, over the telephone, and through remote services and written correspondence. Business arithmetic. Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents. Legal terminology applicable to child support documents. Modern customer contact center technology. Techniques and practices for effectively managing interactions with disruptive and confrontational individuals. Ability to : Perform multiple tasks simultaneously. Interpret, apply, and explain complex rules, policies, and procedures to others and answer a variety of questions related to department programs and processes. Exercise sound judgment when prioritizing, organizing, assigning, and monitoring operations and workload. Adopt and implement customer service models/philosophy; assist in the development and delivery of customer service-related training. Perform keyboarding and data entry with accuracy and efficiency. Use a multi-line, call center, and phone system. Establish and maintain effective working relationships with staff, peers, other agencies, and the public. Maintain confidentiality. Learn and apply specific operations and procedures of the job. Give effective feedback to coach and encourage customer service representatives to perform at their best. Contribute to the overall team effort to meet and exceed team performance goals (this includes quantitative and qualitative goals which are set by the department). Prioritize work to meet individual and team goals. Respond to customer inquiries within established turnaround times. Evaluate inquiries and offer appropriate solutions. Listen, understand, follow, and communicate oral and written directions and apply them effectively in a variety of situations. Use sound judgment when evaluating a wide variety of information and choose the best solution from several options; initiate appropriate actions within prescribed guidelines. Communicate effectively orally and in writing. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. ** CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. ** We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00:00 p.m., Friday April 26, 2024 Review of Minimum Qualifications: May 3, 2024 Virtual Civil Service Pre-Recorded Oral Examination *: week of June 3, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Rosario Jones | Human Resources Analyst Human Resource Services, County of Alameda 510-891-5737 | Email: Rosario.Jones@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 4/26/2024 5:00:00 PM
Apr 02, 2024
Full Time
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Applications must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for filing. Applications will only be accepted on-line. Languages: QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRINYA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BIWEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE AGENCY Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS’s core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County. Alameda Child Support Services’ culture and business operations are shaped by the following key principles: Family Focused : Partner with families to eliminate barriers to providing reliable child support to their children. Dynamic Workforce : Attract, retain, and develop a highly skilled and engaged workforce. Operational Excellence : Focus on the highest level of performance and efficiency in our service delivery. Innovation : Meet the needs of families through creative solutions. Collaboration : Partner with the community to create an ecosystem of support services. For more information about Alameda County Child Support Services, click HERE . For more information about the State of CA Child Support, click HERE . THE POSITION: Under general supervision, Lead Customer Service Representative acts as lead and provide first line customer service in a high volume, public contact environment; investigate and resolve escalated customer service inquiries and calls from the general public; review work in progress; assist in writing procedures for review by the Customer Service Supervisor; participate in the training and evaluation of customer service staff; and perform related duties as required. This is the specialized/advanced journey level classification in the Child Support Customer Service Representative series located in the Alameda County of Child Support Services (ACCSS). Positions allocated to this classification are primarily responsible for providing lead support to customer service representative staff and the Customer Service Supervisor within the division. This classification is distinguished from the higher-level classification of Customer Service Supervisor in that the latter functions as a first-line supervisor over customer service representatives and leads, and related support staff, while the former functions as a lead classification. For more detailed information about the job classification, please visit: Lead Customer Service Representative (#1155) MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six months of full-time experience in the classification of Child Support Assistant I or Customer Service Representative in the Alameda County classified service. OR II Experience : The equivalent of two years of full-time experience in a high-volume customer service call center or high-volume customer contact environment, including experience with online or chat, one year of which must have included lead responsibility. OR III Experience : Any combination of training, education, or experience which would provide an applicant with the required knowledge, skills, and abilities listed below. Substitution : A bachelor’s degree from an accredited college or university may be substituted for six (6) months of the required experience in patterns II and III above. Special Requirements : A thorough pre-employment background investigation, including fingerprinting, will be conducted for all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction may be disqualifying. Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS Knowledge of : Customer service principles and models, including techniques and practices for providing effective customer service in challenging situations to individuals from various social-economic and ethnic groups. Lead work and staff development techniques and practices. Automated systems capability and applications; modern office practices and procedures, including the use of standard computer programs such as Microsoft Word, Excel, and Outlook. Customer contact technology through a variety of communication channels, including but not limited to in-person, over the telephone, and through remote services and written correspondence. Business arithmetic. Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents. Legal terminology applicable to child support documents. Modern customer contact center technology. Techniques and practices for effectively managing interactions with disruptive and confrontational individuals. Ability to : Perform multiple tasks simultaneously. Interpret, apply, and explain complex rules, policies, and procedures to others and answer a variety of questions related to department programs and processes. Exercise sound judgment when prioritizing, organizing, assigning, and monitoring operations and workload. Adopt and implement customer service models/philosophy; assist in the development and delivery of customer service-related training. Perform keyboarding and data entry with accuracy and efficiency. Use a multi-line, call center, and phone system. Establish and maintain effective working relationships with staff, peers, other agencies, and the public. Maintain confidentiality. Learn and apply specific operations and procedures of the job. Give effective feedback to coach and encourage customer service representatives to perform at their best. Contribute to the overall team effort to meet and exceed team performance goals (this includes quantitative and qualitative goals which are set by the department). Prioritize work to meet individual and team goals. Respond to customer inquiries within established turnaround times. Evaluate inquiries and offer appropriate solutions. Listen, understand, follow, and communicate oral and written directions and apply them effectively in a variety of situations. Use sound judgment when evaluating a wide variety of information and choose the best solution from several options; initiate appropriate actions within prescribed guidelines. Communicate effectively orally and in writing. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. ** CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. ** We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00:00 p.m., Friday April 26, 2024 Review of Minimum Qualifications: May 3, 2024 Virtual Civil Service Pre-Recorded Oral Examination *: week of June 3, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Rosario Jones | Human Resources Analyst Human Resource Services, County of Alameda 510-891-5737 | Email: Rosario.Jones@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 4/26/2024 5:00:00 PM