City of Tacoma, WA
Tacoma, Washington, United States
Position Description Tacoma Venues & Events is responsible for sports and entertainment venues within the City of Tacoma (including the Tacoma Dome, Greater Tacoma Convention Center, historic theaters, and Cheney Stadium), and the Special Events program. TVE is seeking a Guest and Staff Experience Coordinator to focus on enhancement of the guest experience at the Tacoma Dome and Greater Tacoma Convention Center and the overall TVE staff engagement. The successful candidate for this position will be the organizational champion for the guest and staff perspectives; ensure that guests, clients, and employees of TVE receive legendary service; foster an environment that promotes innovation and implementation of best industry practices to improve service delivery and efficiency. Key responsibilities: Identify, develop, and implement continuous improvements to the guest experience in the venues. Recommend policies, procedures, and best practices to advance the quality of the guest experience. Work closely with data analyst and third-party contractors (guest services, food & beverage, parking etc.), to develop and track Key Performance Indicators (KPIs). Review KPI results and make recommendations to contractors and TVE leadership for operational improvements to ensure outstanding guest experiences. Liaise with external event related partners including transportation services (transit, ride share etc.). Participate in event related service and security briefings with event production personnel, contract supervisors and staff. Analyze, track, and report on guest experience performance metrics from secret shopper programs, guest feedback, post event surveys, and observations; provide post event follow up reports and make recommendations for improvement. Create and distribute event and other pertinent details to ensure all staff have the necessary information to provide exceptional experiences. Manage venue wayfinding and directional signage, with brand oversight from marketing. Respond to guest concerns and inquiries in a timely and appropriate manner. Serve as subject matter expert to facilitate special accommodations, including sensory sensitivity needs, and all applicable Americans with Disabilities Act (ADA) requirements. Design and create new staff orientation for all TVE and contract staff to ensure cohesive understanding of TVE values and venue event policies and procedures. Design, create, and facilitate venue-centric annual and recurring guest experience training modules for all employees in alignment with TVE’s mission and values. Design, create, and facilitate staff award and recognition programs for full-time, part-time, and contract staff. Hire, train, schedule and supervise part-time Event Attendants. Develop and implement programs to track and enhance TVE and contractor staff engagement including participating in the organization of staff events. Serve as primary front of house venue manager on duty during Tacoma Dome events. Additional information about the Tacoma Venues & Events venues can be found at www.tacomavenues.org ! Qualifications Minimum Education* Bachelor's degree in hospitality, sports management/administration, business or directly related field. Minimum Experience* 4 years of event and meeting planning experience. *Equivalency: 1 year of experience = 1 year of education Licensing, Certifications and Other Requirements Washington State Driver's License Desired Qualifications Minimum two years' experience in face-to-face guest services, with a focus on the planning and coordination of event management activities at a stadium, arena, convention center, conference center, or other similar experience. A minimum of one year's supervisory experience. Familiarity with event ticketing software preferred. Work Schedule Must be willing to work extended, irregular and flexible hours as related to the event schedule, including working evenings, weekends and holidays as required. Physical Requirements & Working Conditions Intermittent movement around the workplace including extended walking on flat surfaces, stairs, and inclines both interior and exterior. Traversing, ascending or descending stairs, sloped terrain, or similar environments (climbing, balancing, walking). Communication and the exchange of information with others (hearing, seeing, talking. Regular operation of a computer, as well as use of a calculator, printer, and similar office tools (fingering, grasping, feeling, repetitive motions). Occasionally exerting up to 20 pounds of force to move, transport or position objects. Knowledge & Skills Basic customer service principles, techniques, and methodologies. Excellent communication skills with the ability to communicate information clearly to a wide range of stakeholders. Relationship management skills with a strong customer focus, proactively meeting customers and clients' needs. Proven interpersonal skills using tact, patience, courtesy, and empathy. Leadership skills and the ability to support a diverse front line team (including third party contractors). Highly organized to ensure all aspects of the work are carried out in a timely manner with high quality results. Solutions-focused with keen problem-solving skills and the ability to use creative solutions to solve problems unique to TVE venues, guests, and patrons; investigate situations and issues, gather, and analyze data, and prepare detailed reports and recommendations. Selection Process & Supplemental Information Interested individuals should apply online and attach a detailed resume and cover letter describing your responsibilities as it relates to the responsibilities of this position. NOTE: Applications received without attaching the required resume and cover letter will not progress in the selection process. This is a competitive selection process. Your responses on the application form and supplemental questionnaire will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process. Appointment is subject to passing a background check and may include a medical examination and drug screen. City of Tacoma Commitment to Diversity and Inclusion One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Communication from the City of Tacoma NOTE : For questions regarding this specific recruitment contact Kat Flores, HR Analyst. We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. In order for your application materials to be considered, all information must be submitted before the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. ( For technical difficulties using the NeoGov system , call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.) The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/9/2024 5:00 PM Pacific
Position Description Tacoma Venues & Events is responsible for sports and entertainment venues within the City of Tacoma (including the Tacoma Dome, Greater Tacoma Convention Center, historic theaters, and Cheney Stadium), and the Special Events program. TVE is seeking a Guest and Staff Experience Coordinator to focus on enhancement of the guest experience at the Tacoma Dome and Greater Tacoma Convention Center and the overall TVE staff engagement. The successful candidate for this position will be the organizational champion for the guest and staff perspectives; ensure that guests, clients, and employees of TVE receive legendary service; foster an environment that promotes innovation and implementation of best industry practices to improve service delivery and efficiency. Key responsibilities: Identify, develop, and implement continuous improvements to the guest experience in the venues. Recommend policies, procedures, and best practices to advance the quality of the guest experience. Work closely with data analyst and third-party contractors (guest services, food & beverage, parking etc.), to develop and track Key Performance Indicators (KPIs). Review KPI results and make recommendations to contractors and TVE leadership for operational improvements to ensure outstanding guest experiences. Liaise with external event related partners including transportation services (transit, ride share etc.). Participate in event related service and security briefings with event production personnel, contract supervisors and staff. Analyze, track, and report on guest experience performance metrics from secret shopper programs, guest feedback, post event surveys, and observations; provide post event follow up reports and make recommendations for improvement. Create and distribute event and other pertinent details to ensure all staff have the necessary information to provide exceptional experiences. Manage venue wayfinding and directional signage, with brand oversight from marketing. Respond to guest concerns and inquiries in a timely and appropriate manner. Serve as subject matter expert to facilitate special accommodations, including sensory sensitivity needs, and all applicable Americans with Disabilities Act (ADA) requirements. Design and create new staff orientation for all TVE and contract staff to ensure cohesive understanding of TVE values and venue event policies and procedures. Design, create, and facilitate venue-centric annual and recurring guest experience training modules for all employees in alignment with TVE’s mission and values. Design, create, and facilitate staff award and recognition programs for full-time, part-time, and contract staff. Hire, train, schedule and supervise part-time Event Attendants. Develop and implement programs to track and enhance TVE and contractor staff engagement including participating in the organization of staff events. Serve as primary front of house venue manager on duty during Tacoma Dome events. Additional information about the Tacoma Venues & Events venues can be found at www.tacomavenues.org ! Qualifications Minimum Education* Bachelor's degree in hospitality, sports management/administration, business or directly related field. Minimum Experience* 4 years of event and meeting planning experience. *Equivalency: 1 year of experience = 1 year of education Licensing, Certifications and Other Requirements Washington State Driver's License Desired Qualifications Minimum two years' experience in face-to-face guest services, with a focus on the planning and coordination of event management activities at a stadium, arena, convention center, conference center, or other similar experience. A minimum of one year's supervisory experience. Familiarity with event ticketing software preferred. Work Schedule Must be willing to work extended, irregular and flexible hours as related to the event schedule, including working evenings, weekends and holidays as required. Physical Requirements & Working Conditions Intermittent movement around the workplace including extended walking on flat surfaces, stairs, and inclines both interior and exterior. Traversing, ascending or descending stairs, sloped terrain, or similar environments (climbing, balancing, walking). Communication and the exchange of information with others (hearing, seeing, talking. Regular operation of a computer, as well as use of a calculator, printer, and similar office tools (fingering, grasping, feeling, repetitive motions). Occasionally exerting up to 20 pounds of force to move, transport or position objects. Knowledge & Skills Basic customer service principles, techniques, and methodologies. Excellent communication skills with the ability to communicate information clearly to a wide range of stakeholders. Relationship management skills with a strong customer focus, proactively meeting customers and clients' needs. Proven interpersonal skills using tact, patience, courtesy, and empathy. Leadership skills and the ability to support a diverse front line team (including third party contractors). Highly organized to ensure all aspects of the work are carried out in a timely manner with high quality results. Solutions-focused with keen problem-solving skills and the ability to use creative solutions to solve problems unique to TVE venues, guests, and patrons; investigate situations and issues, gather, and analyze data, and prepare detailed reports and recommendations. Selection Process & Supplemental Information Interested individuals should apply online and attach a detailed resume and cover letter describing your responsibilities as it relates to the responsibilities of this position. NOTE: Applications received without attaching the required resume and cover letter will not progress in the selection process. This is a competitive selection process. Your responses on the application form and supplemental questionnaire will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process. Appointment is subject to passing a background check and may include a medical examination and drug screen. City of Tacoma Commitment to Diversity and Inclusion One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Communication from the City of Tacoma NOTE : For questions regarding this specific recruitment contact Kat Flores, HR Analyst. We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. In order for your application materials to be considered, all information must be submitted before the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. ( For technical difficulties using the NeoGov system , call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.) The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/9/2024 5:00 PM Pacific
City of Fremont, CA
Fremont, California, United States
Description The Fremont Police Department is recruiting for the position of Community Service Officer. This recruitment will remain open until May 5, 2024, at 11:59 PM (PT) OR after receiving 100 qualified and completed applications, whichever comes first. Please apply promptly. VIEW OUR RECRUITMENT BROCHURE About the Fremont Police Department Fremont Police Department is the law enforcement agency for the City of Fremont, California. As of 2024, the department consists of over 300 staff, of which more than 200 are sworn personnel, and more than 100 are professional staff. Fremont Police Department was first established under the direction of Chief Richard E. Condon on July 1, 1958. At that time, it was staffed by one Lieutenant, three Sergeants, two investigators, one juvenile officer, 17 patrol officers, a secretary, and a clerk. By the end of 1958, there were a total of 25 officers serving a population of 29,000 people in the City of Fremont. In 1966, Fremont PD grew to 82 officers, serving a population of 88,000. The department continues to grow as demand for services increased. Today, Fremont Police Department is one of the most reputable police agencies in the State, serving the 4th largest city in the Bay Area. First Review of Applications This recruitment will remain open until May 5, 2024, at 11:59 PM (PT) OR after receiving 100 qualified and completed applications, whichever comes first. This recruitment may close without notice so interested applicants are encouraged to apply immediately. A resume, completed application, and supplemental questionnaire (part of the online application) must be submitted to be considered for this opportunity. To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box. Selection Process The process may include individual and/or panel interviews, professional reference checks, fingerprint check for criminal history, pre-employment medical exam and other related components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process. Reasonable Accommodation Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing humanresources@fremont.gov Contact Us For additional information, please email Human Resources Analyst Mai Cha at Mcha@fremont.gov . __________________________________________________________________________________ Community Service Officer Specification Definition Under general supervision, provides technical police services in crime prevention, crime investigation, and crime response which do not require full police powers; assists police officers in the maintenance of law and order; performs related duties as required. Class Characteristics This technical classification in the Police Department is characterized by the responsibility to provide support to police activities in patrol, traffic, investigations, and community relations sections. Depending upon the needs of the department incumbents may be permanently assigned to Patrol and/or assigned on a rotating basis to other units in the Department. Assignments and objectives are set for the employee and established work processes are to be followed. Employee has some flexibility in the selection of work steps, the timing of work processes, and the methods of completing the task. Work review is periodic, usually upon the employee's initiation and/or when important problems, significant changes from past procedures, and policy implications are involved. Community Services Officer: This technical classification in the Police Department is characterized by the responsibility to provide support to police activities in patrol, traffic, investigations, and community relations sections. Depending upon the needs of the department incumbents may be permanently assigned to Patrol and/or assigned on a rotating basis to other units in the Department. Assignments and objectives are set for the employee and established work processes are to be followed. Employee has some flexibility in the selection of work steps, the timing of work processes, and the methods of completing the task. Work review is periodic, usually upon the employee's initiation and/or when important problems, significant changes from past procedures, and policy implications are involved. Essential Functions Depending upon assignment, duties may include, but are not limited to, the following: Patrol Assignment: • Enforces traffic and parking ordinances. Writes parking tickets. • Orders vehicle seizures. • Investigates non-injury and minor injury traffic accidents. • Interviews witnesses and takes statements. • Ascertains accident sequence. • Prepares accident diagrams. • Performs traffic control. • Responds to and investigates traffic complaints. • Receives reports of commercial, residential and automobile burglaries, petty theft, found property, abandoned bicycles, missing persons, auto theft, and other crimes with no known suspects. • Conducts initial investigations and prepares reports of findings. • Ascertains value of stolen vehicles and other lost/stolen items. • Investigates vandalism. • Responds to animal control emergencies. • Assists in crime scene investigations. • Transports juvenile detainees. • Transports juveniles to foster homes. • Provides Vehicle Identification Number verifications. • Serves subpoenas. Alarm Abatement Coordinator Assignment: • Researches alarm calls from previous day(s). • Issues citations and sends out letters for false alarms. • Data enters citations and alarm permit applications. • Mails out permit applications, renewal forms, stickers, and alarm information to citizens. • Handles customer complaints. • Keeps daily statistics of all alarm calls to post on police department website. • Works with alarm companies to fix alarm problems and resolve customer issues. • Files and maintains records of all permits and citations. • Tracks all permit and citation revenue. • Processes permit fees collected and forwards to Finance. • Utilizes Microsoft Word, Excel and Access. • Assists customers at front counter. • Conducts training for in-house academy. Missing Persons Investigator Assignment: • Conducts and/or assist to conduct interviews of witnesses and potential suspects. • Maintains and investigates active missing person reports. • Maintains missing person logs. • Maintains contact with families of missing persons. Traffic - General Assignment: • Receives and respond s to abandoned vehicle complaints and calls regarding issuance of any warnings, tows, citations issued. • Administers the Abandoned Vehicle Authority program from issuance of abatements to the quarterly AVA report. • Tows and recovers stolen vehicles called into Traffic. • Traffic control for accidents, parades, crossing guard, etc. as needed. • Handles Traffic main phone line and office filing in absence of Traffic Clerk. • Works with Code Enforcement and Traffic Engineering on rear yard abatements or solutions to traffic and code violation problems. • On alternate years, coordinates and organizes the Junior Safety Patrol event for students in Fremont's elementary schools. Traffic - Abatement Assignment: • Administers the Taxi Driver program for the City of Fremont. • Accepts and reviews applications for new drivers, renewals, and transfers. • Performs background, DMV, and criminal history checks of applicants. • Conducts applicant testing. • Issues or denies taxi driver permits. • Handles complaints on taxi drivers from citizens. • Ensures compliance with Fremont Municipal Code regulations. • Conducts cab inspections. Volunteer Administrator Assignment: • Recruits volunteers. • Reviews application materials and interviews potential volunteer candidates. • Performs Background checks of applicants. • Maintains volunteer records. • Updates volunteer hours monthly; submits hours annually for citywide report. • Re-directs court order community service to other volunteer organizations. • Disciplines, reprimands and terminates volunteers. • Organizes annual volunteer recognition dinner. Marginal Functions May be assigned to: • Assist in detention duties. • Other duties as assigned. Minimum Qualifications Knowledge, Skills and Abilities Knowledge of: Written and verbal communication techniques; report writing; arithmetic; public contact and conflict resolution techniques. Ability to: Learn and apply laws, rules, regulations, and City and Departmental policies and procedures; receive and respond to verbal and written orders; learn to conduct investigations; work independently within established processes and procedures; demonstrate resourcefulness, courtesy and initiative; communicate effectively with individuals from a variety of cultural and socio-economic backgrounds; learn to operate an automated information system; prepare concise and accurate reports; learn to respond effectively to difficult individual and group interactions, learn to prepare and make public presentations. Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position. Education/Experience Any combination of education and/or experience which has provided the knowledge, skills, and abilities necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge, skills and abilities would be graduation from an accredited high school (GED or CHSPE may be substituted for a high school diploma) and some public contact experience. Licenses/Certificates/Special Requirements Willingness to work rotating shifts and irregular duty assignments required. Positions in this classification require possession of a valid Class C California Driver's License. Failure to possess or maintain the valid required license shall result in discipline up to and including termination of employment. Physical and Environmental Demands Rare = 66% Sitting: Frequent Walking: Frequent Standing: Frequent Bending (neck): Frequent Bending (waist): Occasional Squatting: Rare (Frequent - chalking tires) Climbing: Rare Kneeling: Occasional Crawling: Rare Jumping: Rare Balancing: Occasional Twisting (neck): Frequent Twisting (waist): Occasional Grasp - light (dominant hand): Frequent Grasp - light (non-dominant): Frequent Grasp - firm (dominant hand): Frequent Grasp - firm (non-dominant): Frequent Fine manipulation (dominant): Occasional Fine manipulation (non-dominant): Occasional Reach - at/below shoulder: Frequent Reach - above shoulder level: Occasional Push/pull: Up to 10 lbs. Occasional 11 to 25 lbs. Occasional 26 to 50 lbs. Rare 51 to 75 lbs. Rare 76 to 100 lbs. Rare Over 100 lbs. Rare Lifting: Up to 10 lbs. Occasional 11 to 25 lbs. Occasional 26 to 50 lbs. Occasional 51 to 75 lbs. Rare 76 to 100 lbs. Rare Over 100 lbs. Rare Carrying: Up to 10 lbs. Occasional 11 to 25 lbs. Occasional 26 to 50 lbs. Occasional 51 to 75 lbs. Rare 76 to 100 lbs. Rare Over 100 lbs. Rare Coordination: Eye-hand: Required Eye-hand-foot: Required Driving: Required Vision: Acuity, near: Required Acuity, far: Required Depth perception: Required Accommodation: Required Color vision: Required Field of vision: Required Talking: Face-to-face contact: Required Verbal contact w/others: Required Public: Required Hearing: Normal conversation: Required Telephone communication: Required Earplugs required: Not required Work environment: Works indoors, works outdoors, exposure to extreme hot or cold temperature, being around moving machinery, exposure to marked changes in temperature/humidity, exposure to dust, fumes, smoke, gases, odors, mists, or other irritating particles, exposure to toxic or caustic chemicals, exposure to excessive noise, exposure to radiation or electrical energy, exposure to solvents, grease or oil, exposure to slippery or uneven walking surfaces, using computer monitor, exposure to flames or burning items, works around others, works alone, works with others. Supplemental Information Class Code: 3745 FLSA: Non-exempt EEOC Code: 3 Barg. Unit: TEAM Probation: 12 months Rev.: 11/15 The City of Fremont offers a comprehensive benefit package including general and holiday leave as well as medical, dental, vision, life, and long/short-term disability insurance. To view a summary of the benefits the City offers, please visit: City of Fremont Benefits Summary
Description The Fremont Police Department is recruiting for the position of Community Service Officer. This recruitment will remain open until May 5, 2024, at 11:59 PM (PT) OR after receiving 100 qualified and completed applications, whichever comes first. Please apply promptly. VIEW OUR RECRUITMENT BROCHURE About the Fremont Police Department Fremont Police Department is the law enforcement agency for the City of Fremont, California. As of 2024, the department consists of over 300 staff, of which more than 200 are sworn personnel, and more than 100 are professional staff. Fremont Police Department was first established under the direction of Chief Richard E. Condon on July 1, 1958. At that time, it was staffed by one Lieutenant, three Sergeants, two investigators, one juvenile officer, 17 patrol officers, a secretary, and a clerk. By the end of 1958, there were a total of 25 officers serving a population of 29,000 people in the City of Fremont. In 1966, Fremont PD grew to 82 officers, serving a population of 88,000. The department continues to grow as demand for services increased. Today, Fremont Police Department is one of the most reputable police agencies in the State, serving the 4th largest city in the Bay Area. First Review of Applications This recruitment will remain open until May 5, 2024, at 11:59 PM (PT) OR after receiving 100 qualified and completed applications, whichever comes first. This recruitment may close without notice so interested applicants are encouraged to apply immediately. A resume, completed application, and supplemental questionnaire (part of the online application) must be submitted to be considered for this opportunity. To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box. Selection Process The process may include individual and/or panel interviews, professional reference checks, fingerprint check for criminal history, pre-employment medical exam and other related components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process. Reasonable Accommodation Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing humanresources@fremont.gov Contact Us For additional information, please email Human Resources Analyst Mai Cha at Mcha@fremont.gov . __________________________________________________________________________________ Community Service Officer Specification Definition Under general supervision, provides technical police services in crime prevention, crime investigation, and crime response which do not require full police powers; assists police officers in the maintenance of law and order; performs related duties as required. Class Characteristics This technical classification in the Police Department is characterized by the responsibility to provide support to police activities in patrol, traffic, investigations, and community relations sections. Depending upon the needs of the department incumbents may be permanently assigned to Patrol and/or assigned on a rotating basis to other units in the Department. Assignments and objectives are set for the employee and established work processes are to be followed. Employee has some flexibility in the selection of work steps, the timing of work processes, and the methods of completing the task. Work review is periodic, usually upon the employee's initiation and/or when important problems, significant changes from past procedures, and policy implications are involved. Community Services Officer: This technical classification in the Police Department is characterized by the responsibility to provide support to police activities in patrol, traffic, investigations, and community relations sections. Depending upon the needs of the department incumbents may be permanently assigned to Patrol and/or assigned on a rotating basis to other units in the Department. Assignments and objectives are set for the employee and established work processes are to be followed. Employee has some flexibility in the selection of work steps, the timing of work processes, and the methods of completing the task. Work review is periodic, usually upon the employee's initiation and/or when important problems, significant changes from past procedures, and policy implications are involved. Essential Functions Depending upon assignment, duties may include, but are not limited to, the following: Patrol Assignment: • Enforces traffic and parking ordinances. Writes parking tickets. • Orders vehicle seizures. • Investigates non-injury and minor injury traffic accidents. • Interviews witnesses and takes statements. • Ascertains accident sequence. • Prepares accident diagrams. • Performs traffic control. • Responds to and investigates traffic complaints. • Receives reports of commercial, residential and automobile burglaries, petty theft, found property, abandoned bicycles, missing persons, auto theft, and other crimes with no known suspects. • Conducts initial investigations and prepares reports of findings. • Ascertains value of stolen vehicles and other lost/stolen items. • Investigates vandalism. • Responds to animal control emergencies. • Assists in crime scene investigations. • Transports juvenile detainees. • Transports juveniles to foster homes. • Provides Vehicle Identification Number verifications. • Serves subpoenas. Alarm Abatement Coordinator Assignment: • Researches alarm calls from previous day(s). • Issues citations and sends out letters for false alarms. • Data enters citations and alarm permit applications. • Mails out permit applications, renewal forms, stickers, and alarm information to citizens. • Handles customer complaints. • Keeps daily statistics of all alarm calls to post on police department website. • Works with alarm companies to fix alarm problems and resolve customer issues. • Files and maintains records of all permits and citations. • Tracks all permit and citation revenue. • Processes permit fees collected and forwards to Finance. • Utilizes Microsoft Word, Excel and Access. • Assists customers at front counter. • Conducts training for in-house academy. Missing Persons Investigator Assignment: • Conducts and/or assist to conduct interviews of witnesses and potential suspects. • Maintains and investigates active missing person reports. • Maintains missing person logs. • Maintains contact with families of missing persons. Traffic - General Assignment: • Receives and respond s to abandoned vehicle complaints and calls regarding issuance of any warnings, tows, citations issued. • Administers the Abandoned Vehicle Authority program from issuance of abatements to the quarterly AVA report. • Tows and recovers stolen vehicles called into Traffic. • Traffic control for accidents, parades, crossing guard, etc. as needed. • Handles Traffic main phone line and office filing in absence of Traffic Clerk. • Works with Code Enforcement and Traffic Engineering on rear yard abatements or solutions to traffic and code violation problems. • On alternate years, coordinates and organizes the Junior Safety Patrol event for students in Fremont's elementary schools. Traffic - Abatement Assignment: • Administers the Taxi Driver program for the City of Fremont. • Accepts and reviews applications for new drivers, renewals, and transfers. • Performs background, DMV, and criminal history checks of applicants. • Conducts applicant testing. • Issues or denies taxi driver permits. • Handles complaints on taxi drivers from citizens. • Ensures compliance with Fremont Municipal Code regulations. • Conducts cab inspections. Volunteer Administrator Assignment: • Recruits volunteers. • Reviews application materials and interviews potential volunteer candidates. • Performs Background checks of applicants. • Maintains volunteer records. • Updates volunteer hours monthly; submits hours annually for citywide report. • Re-directs court order community service to other volunteer organizations. • Disciplines, reprimands and terminates volunteers. • Organizes annual volunteer recognition dinner. Marginal Functions May be assigned to: • Assist in detention duties. • Other duties as assigned. Minimum Qualifications Knowledge, Skills and Abilities Knowledge of: Written and verbal communication techniques; report writing; arithmetic; public contact and conflict resolution techniques. Ability to: Learn and apply laws, rules, regulations, and City and Departmental policies and procedures; receive and respond to verbal and written orders; learn to conduct investigations; work independently within established processes and procedures; demonstrate resourcefulness, courtesy and initiative; communicate effectively with individuals from a variety of cultural and socio-economic backgrounds; learn to operate an automated information system; prepare concise and accurate reports; learn to respond effectively to difficult individual and group interactions, learn to prepare and make public presentations. Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position. Education/Experience Any combination of education and/or experience which has provided the knowledge, skills, and abilities necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge, skills and abilities would be graduation from an accredited high school (GED or CHSPE may be substituted for a high school diploma) and some public contact experience. Licenses/Certificates/Special Requirements Willingness to work rotating shifts and irregular duty assignments required. Positions in this classification require possession of a valid Class C California Driver's License. Failure to possess or maintain the valid required license shall result in discipline up to and including termination of employment. Physical and Environmental Demands Rare = 66% Sitting: Frequent Walking: Frequent Standing: Frequent Bending (neck): Frequent Bending (waist): Occasional Squatting: Rare (Frequent - chalking tires) Climbing: Rare Kneeling: Occasional Crawling: Rare Jumping: Rare Balancing: Occasional Twisting (neck): Frequent Twisting (waist): Occasional Grasp - light (dominant hand): Frequent Grasp - light (non-dominant): Frequent Grasp - firm (dominant hand): Frequent Grasp - firm (non-dominant): Frequent Fine manipulation (dominant): Occasional Fine manipulation (non-dominant): Occasional Reach - at/below shoulder: Frequent Reach - above shoulder level: Occasional Push/pull: Up to 10 lbs. Occasional 11 to 25 lbs. Occasional 26 to 50 lbs. Rare 51 to 75 lbs. Rare 76 to 100 lbs. Rare Over 100 lbs. Rare Lifting: Up to 10 lbs. Occasional 11 to 25 lbs. Occasional 26 to 50 lbs. Occasional 51 to 75 lbs. Rare 76 to 100 lbs. Rare Over 100 lbs. Rare Carrying: Up to 10 lbs. Occasional 11 to 25 lbs. Occasional 26 to 50 lbs. Occasional 51 to 75 lbs. Rare 76 to 100 lbs. Rare Over 100 lbs. Rare Coordination: Eye-hand: Required Eye-hand-foot: Required Driving: Required Vision: Acuity, near: Required Acuity, far: Required Depth perception: Required Accommodation: Required Color vision: Required Field of vision: Required Talking: Face-to-face contact: Required Verbal contact w/others: Required Public: Required Hearing: Normal conversation: Required Telephone communication: Required Earplugs required: Not required Work environment: Works indoors, works outdoors, exposure to extreme hot or cold temperature, being around moving machinery, exposure to marked changes in temperature/humidity, exposure to dust, fumes, smoke, gases, odors, mists, or other irritating particles, exposure to toxic or caustic chemicals, exposure to excessive noise, exposure to radiation or electrical energy, exposure to solvents, grease or oil, exposure to slippery or uneven walking surfaces, using computer monitor, exposure to flames or burning items, works around others, works alone, works with others. Supplemental Information Class Code: 3745 FLSA: Non-exempt EEOC Code: 3 Barg. Unit: TEAM Probation: 12 months Rev.: 11/15 The City of Fremont offers a comprehensive benefit package including general and holiday leave as well as medical, dental, vision, life, and long/short-term disability insurance. To view a summary of the benefits the City offers, please visit: City of Fremont Benefits Summary
New York State Office of Parks, Recreation & Historic Preservation
Crown Point, New York, United States
Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).* To be considered for appointment through NY HELPS, or 55 b/c, candidates must meet the open-competitive minimum qualifications for this position. The qualifications are: Three years of qualifying experience** in a historic house museum, in a historical society, within the history section of a museum, in the department of a governmental agency having responsibility for historic museums or historic sites, in an art gallery, or in a cultural center, OR an Associate's degree*** or higher AND one year of qualifying experience** in a historic house museum, in a historical society, within the history section of a museum, in the department of a governmental agency having responsibility for historic museums or historic sites, in an art gallery, or in a cultural center. You must clearly list this information on your application. **Qualifying experience is defined as experience presenting and/or guiding interpretive tours or programs; conducting historical and/or curatorial research on persons, places, events or museum objects; and performing collections management duties (accessioning, cataloging and conducting inventories). ***Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. You can write to the Examination Information Desk of the NYS Department of Civil Service for a list of acceptable companies who provide this service. This information can also be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee. Duties Description The selected candidate will be assigned interchangeably to one or more of the following areas which duties include but are not limited to the following: Program: • Under the direction of the Historic Site Manager, coordinate site events in the developing and presentation of on-site and off-site school programs. This will also include managing event setup and takedown and coordinating with vendors. • Conduct research, guide tours, and develop and present new programs as delegated by the Historic Site Manager. • Attends regular meetings and develop an annual calendar of events, programs, and special events. Office / Maintenance: • Work with the Historic Site Manager in supervising and training of seasonal staff members, as well as interns and volunteers. • Serve as a liaison for information technology projects and digital history initiatives with partner organizations, NYS ITS, and other entities as required. • May assist with service requests, and onsite troubleshooting of information technology equipment. • Regularly maintain internal controls and completing required daily, weekly, monthly checks and audits. Assisting in various aspects of site operations. • May enter payroll, make bank deposits, payment of invoices through state accounting & tracking systems. Collections Management / Historic Preservation: • Monitor and care for objects in the exhibit and in on-site storage, keeping site collections records, monitoring environmental conditions. • Handle all collection’s inquiries, accessions, and acquisitions. • Communicate with Peebles Island collections management staff for the purposes of research, acquisitions, and collections monitoring and uploads environmental monitoring data monthly. • Under direction of site manager, will be responsible for digitization of site archives and records. • Attend collections trainings and be responsible for the site’s research library, assigning call numbers, spine labels and keeping new acquisitions entered in a timely fashion. • Maintain archive of ongoing historic preservation and restoration efforts on the masonry structures at Schoharie Crossing. Museum: • Oversee and participate in many critical aspects of museum operations. • Assist in interviewing and hiring seasonal museum and interpretive staff, training museum and interpretive staff in customer service and interpretation, and providing front-line customer service, tours, and interpretive programs to historic site visitors. • Collect and keep track of attendance, revenue, and donations. • Manage the museum gift shop. • Assist to maintain organized and clean offices and public spaces and keeps the office /Museum /Visitor Center areas safe and welcoming for staff, researchers & visitors. • Obtain training in museum standards, state operations, state policy and procedures, site operations and historical interpretation. Community Outreach / Digital History: • Responsible for public relations including writing press releases, updating the site’s social media pages with appropriate and timely entries, updating community calendars, blogs, and websites; and ensuring accuracy of event information. • Assist the regional public affairs coordinator in leading efforts to increase the digital reach and presence of the historic site in collaboration with partners, NYS ITS, and the Friends of Schoharie Crossing State Historic Site. • Conduct social media outreach, supplying content, and ensuring a robust site presence across various digital platforms. Additional Comments Please note work schedule will be Wednesday through Sunday from 9:00 AM to 5:30 PM while in season (May - October) and Monday through Friday 8:00 AM to 4:30 PM while off season (November - April). OPERATIONAL NEEDS: Under the supervision of the Historic Site Manager, the Historic Site Assistant will: • contribute to the development and delivery of interpretive programs including tours, educational programs, and outreach initiatives. • serve as the primary point of contact for general inquiries, research, and collections assistance. • contribute to social media campaigns and public relations and assist with information technology needs, virtual programming, and digital history initiatives at the historic site. • handle some financial administration and office management responsibilities. BENEFITS: Generous benefits package, worth approximately 65% of salary, including: • Paid Time Off: o PEF and CSEA: 44 days - 13 Vacation days, 13 Sick days, and 5 Personal Leave days, 13 Holidays. o M/C: 39 days - 13 Vacation days, 8 Sick days, and 5 Personal Leave days, 13 Holidays. o PEF: Three (3) days of professional leave annually to participate in professional development o M/C: Eligible for unlimited days of professional leave annually to participate in professional development, but at supervisor’s discretion. • Health Care Benefits: o Eligible employees and dependents can pick from a variety of affordable health insurance programs o Family dental and vision benefits at no additional cost • Additional Benefits: o New York State Employees’ Retirement System (ERS) Membership o NYS Deferred Compensation o Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds o Public Service Loan Forgiveness (PSLF) o Paid Parental / Family Leave To learn more about our benefits, visit: https://parks.ny.gov/employment/benefits.aspx *For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. Some positions may require additional credentials or a background check to verify your identity. Closing Date/Time: 05/08/24
Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).* To be considered for appointment through NY HELPS, or 55 b/c, candidates must meet the open-competitive minimum qualifications for this position. The qualifications are: Three years of qualifying experience** in a historic house museum, in a historical society, within the history section of a museum, in the department of a governmental agency having responsibility for historic museums or historic sites, in an art gallery, or in a cultural center, OR an Associate's degree*** or higher AND one year of qualifying experience** in a historic house museum, in a historical society, within the history section of a museum, in the department of a governmental agency having responsibility for historic museums or historic sites, in an art gallery, or in a cultural center. You must clearly list this information on your application. **Qualifying experience is defined as experience presenting and/or guiding interpretive tours or programs; conducting historical and/or curatorial research on persons, places, events or museum objects; and performing collections management duties (accessioning, cataloging and conducting inventories). ***Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. You can write to the Examination Information Desk of the NYS Department of Civil Service for a list of acceptable companies who provide this service. This information can also be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee. Duties Description The selected candidate will be assigned interchangeably to one or more of the following areas which duties include but are not limited to the following: Program: • Under the direction of the Historic Site Manager, coordinate site events in the developing and presentation of on-site and off-site school programs. This will also include managing event setup and takedown and coordinating with vendors. • Conduct research, guide tours, and develop and present new programs as delegated by the Historic Site Manager. • Attends regular meetings and develop an annual calendar of events, programs, and special events. Office / Maintenance: • Work with the Historic Site Manager in supervising and training of seasonal staff members, as well as interns and volunteers. • Serve as a liaison for information technology projects and digital history initiatives with partner organizations, NYS ITS, and other entities as required. • May assist with service requests, and onsite troubleshooting of information technology equipment. • Regularly maintain internal controls and completing required daily, weekly, monthly checks and audits. Assisting in various aspects of site operations. • May enter payroll, make bank deposits, payment of invoices through state accounting & tracking systems. Collections Management / Historic Preservation: • Monitor and care for objects in the exhibit and in on-site storage, keeping site collections records, monitoring environmental conditions. • Handle all collection’s inquiries, accessions, and acquisitions. • Communicate with Peebles Island collections management staff for the purposes of research, acquisitions, and collections monitoring and uploads environmental monitoring data monthly. • Under direction of site manager, will be responsible for digitization of site archives and records. • Attend collections trainings and be responsible for the site’s research library, assigning call numbers, spine labels and keeping new acquisitions entered in a timely fashion. • Maintain archive of ongoing historic preservation and restoration efforts on the masonry structures at Schoharie Crossing. Museum: • Oversee and participate in many critical aspects of museum operations. • Assist in interviewing and hiring seasonal museum and interpretive staff, training museum and interpretive staff in customer service and interpretation, and providing front-line customer service, tours, and interpretive programs to historic site visitors. • Collect and keep track of attendance, revenue, and donations. • Manage the museum gift shop. • Assist to maintain organized and clean offices and public spaces and keeps the office /Museum /Visitor Center areas safe and welcoming for staff, researchers & visitors. • Obtain training in museum standards, state operations, state policy and procedures, site operations and historical interpretation. Community Outreach / Digital History: • Responsible for public relations including writing press releases, updating the site’s social media pages with appropriate and timely entries, updating community calendars, blogs, and websites; and ensuring accuracy of event information. • Assist the regional public affairs coordinator in leading efforts to increase the digital reach and presence of the historic site in collaboration with partners, NYS ITS, and the Friends of Schoharie Crossing State Historic Site. • Conduct social media outreach, supplying content, and ensuring a robust site presence across various digital platforms. Additional Comments Please note work schedule will be Wednesday through Sunday from 9:00 AM to 5:30 PM while in season (May - October) and Monday through Friday 8:00 AM to 4:30 PM while off season (November - April). OPERATIONAL NEEDS: Under the supervision of the Historic Site Manager, the Historic Site Assistant will: • contribute to the development and delivery of interpretive programs including tours, educational programs, and outreach initiatives. • serve as the primary point of contact for general inquiries, research, and collections assistance. • contribute to social media campaigns and public relations and assist with information technology needs, virtual programming, and digital history initiatives at the historic site. • handle some financial administration and office management responsibilities. BENEFITS: Generous benefits package, worth approximately 65% of salary, including: • Paid Time Off: o PEF and CSEA: 44 days - 13 Vacation days, 13 Sick days, and 5 Personal Leave days, 13 Holidays. o M/C: 39 days - 13 Vacation days, 8 Sick days, and 5 Personal Leave days, 13 Holidays. o PEF: Three (3) days of professional leave annually to participate in professional development o M/C: Eligible for unlimited days of professional leave annually to participate in professional development, but at supervisor’s discretion. • Health Care Benefits: o Eligible employees and dependents can pick from a variety of affordable health insurance programs o Family dental and vision benefits at no additional cost • Additional Benefits: o New York State Employees’ Retirement System (ERS) Membership o NYS Deferred Compensation o Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds o Public Service Loan Forgiveness (PSLF) o Paid Parental / Family Leave To learn more about our benefits, visit: https://parks.ny.gov/employment/benefits.aspx *For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. Some positions may require additional credentials or a background check to verify your identity. Closing Date/Time: 05/08/24