Manager, Student Support (Administrator I) (497988)

  • Cal State University (CSU) Dominguez Hills
  • Carson, California
  • Mar 16, 2021
Full Time Administration and Management Education and Training

Job Description

Position Information

This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status.

This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Conditions of Employment

Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Application Deadline & Salary Information

Review of applications will begin 10/29/2020, and the position will remain Open until Filled.

Salary is commensurate with experience.

Major Duties

Under the general direction of the Associate Vice President of Student Affairs/Dean of Students, the Manager Student Support (MSS) will facilitate student access to, and maximize utilization of, University and/or community resources and services from matriculation through graduation. The incumbent will manage a collaborative, comprehensive, and customer service focused approach to implement a plan of care for students in need. The Manager, Student Services will oversee the case management program for sensitive student problems and will assess, evaluate options for care, collaborate with campus partners, facilitate access to resources, and advocate when necessary to help students overcome obstacles. This individual will also supervise the Basic Needs Coordinator and manage Basic Needs resources on campus. This position reports to the Associate Vice President of Student Life/Dean of Students.


Required Education: Bachelor's degree or equivalent in student development, higher education, counseling or counseling psychology, student personal, public administration or closely related field.

Required Experience: Two - five (2-5) years of professional experience years performing student services/case management work requiring experience working with sensitive matters that require providing accommodations and/or referrals

Preferred Education: Masters degree in student development, higher education, counseling or counseling psychology, student personal, public administration or closely related field

Preferred Experience: One - two (1-2) years of managerial experience and spearheading initiatives.

Certification: Valid Driver's License


65% - Case Management • Oversee the case management program for sensitive student problems, which includes but is not limited to, referrals to community agencies, entitlement programs, and off-campus resources, to ensure continuity of care and access to support. • Develop and implement a case worker program designed to monitor and address students in distress. • Research external agencies regarding services for students and establish a partnership with these agencies. • Liaise with campus providers to address concerns holistically and advocate for support. • Work closely with academic advisors and all student support departments in the development of sound student support initiatives focused on assessing and providing assistance to sensitive student problems • Assess and offer direct support to students experiencing and/or causing distress • Analyze, collect participation data, and report out on program outcomes to leadership. • Manage staff, conduct performance evaluations, and ensure professional development • Administer personnel-related matters in compliance with bargaining unit agreements. • Monitor program budget to effectively manage fiscal resources to meet legal mandates and operational needs. • Gather and compile appropriate documentation and provide reports with the AVP of Student Life/Dean of Students • Manage the operation of the Basic Needs Program.

20% - Co-Lead the CARE Team • Develop, implement and lead the multi-disciplinary CARE Team which evaluates Students of Concern, and executes a coordinated intervention plan. • Design trainings for staff to recognize and respond appropriately to students of concern. • Host monthly CARE Committee meetings/trainings

10% - Relationships with Campus Departments • Meets with and maintains strong and mutually supportive relationships with various campus departments including but not limited to: Health and Psychological Services, Academic Affairs, Campus PD, Multi-Cultural Affairs, Office of Student Life and University Housing.

5% - Other duties as assigned.

Closing Statement

California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce.

California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. For more information or definition of these terms, please visit:

Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.

Clery Act crime statistics for CSUDH are available at , or by calling University Police at (310) 243-3639. Upon appointment, all candidates must furnish proof of eligibility to work in the U.S.

The California State University is Smoke and Tobacco Free. Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property. Education Code 42356, CCR Title 5, Article 9

Closing Date/Time: Open until filled

Job Address

Carson, California 90747 United States View Map