City of Grand Prairie, TX
Grand Prairie, Texas, United States
Job Summary The Grand Prairie Police Department is looking for a Detention Team Lead to join our team! To be successful as a Detention Team Lead, in addition to the duties of a detention officer (maintaining care, custody and control/security of the detention facility and the prisoners housed therein), Detention Team Leads will also: conduct and evaluate training for new Detention Officers during the 13 week DTO Program. Act as the shift supervisor in his/her absence including reviewing prisoner intakes and releases from custody; making daily operational decisions involving the well-being, safety and security and efficiency of the prisoners and facility by ensuring that policies and procedures are followed Essential Job Functions Review, establish, and conduct new Detention Officer training and ensure that new detention officers receive competent training in all Detention Center areas of knowledge including searching prisoners and cells, performing intake procedures, working the housing floor, control tower and bond desk. Observe and monitor their work, and provide feedback to correct deficiencies and coordinating work assignments. Document progress using Daily Observation Reports and completing Remedial Training plans when appropriate. Ensure that proper staffing levels are met to run a safe, secure and efficient facility. Maintain the security of the facility by performing periodic checks on staff and the facility security devices. When acting as the shift supervisor and staffing levels are too low, may authorize overtime and require call back duty person to report to work. Review all documents and attachments to ensure all charges are listed, intake requirements are met, prisoners' screenings and classifications are complete and do not require follow up action. Review release documents to ensure that all charges have been satisfied prior to release, the identity of the person being released has been verified and that all property has been returned as appropriate. Document and report accurate information by ensuring that daily shift reports and statistics are submitted, the Bond Desk Tills are audited at the beginning and end of shift, and verify the daily deposits and till reports. Ensure that Incident and Use of Force reports are completed, reviewed and sent to the Detention Manager for review. Minimum Qualifications Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. Over one (1) year as a municipal Detention Officer. Preferred experience in Grand Prairie Detention Center. Valid Texas Class C Driver's License required; TCOLE certifications: defensive tactics training, and other mandatory training as required within 1 year from date of hire, plus Detention (Field) Training Officer Course: Successfully completed within six (6) months of promotion. Intermediate - Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study. Intermediate - Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study. Intermediate - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study. Receives general direction: The employee normally performs the job by following established standard operating procedures and/or policies. The employee may choose the appropriate procedure or policy. Performance is reviewed periodically. No budgetary responsibility. Work requires functioning as a lead worker performing essentially the same work as those directed, and includes overseeing work quality, training, instructing, and may schedule work assignments. Work requires analysis and judgment in accomplishing diversified duties. Requires the exercise of independent thinking within the limits of policies, standards, and precedents. Persuasion Frequent: More than 51% of work time. The City offers a full range of benefits for full time employees, including, but not limited to the plans as defined in the Benefits Guide. Summary of Benefits Closing Date/Time: 4/26/2024 5:00 PM Central
Mar 15, 2024
Full Time
Job Summary The Grand Prairie Police Department is looking for a Detention Team Lead to join our team! To be successful as a Detention Team Lead, in addition to the duties of a detention officer (maintaining care, custody and control/security of the detention facility and the prisoners housed therein), Detention Team Leads will also: conduct and evaluate training for new Detention Officers during the 13 week DTO Program. Act as the shift supervisor in his/her absence including reviewing prisoner intakes and releases from custody; making daily operational decisions involving the well-being, safety and security and efficiency of the prisoners and facility by ensuring that policies and procedures are followed Essential Job Functions Review, establish, and conduct new Detention Officer training and ensure that new detention officers receive competent training in all Detention Center areas of knowledge including searching prisoners and cells, performing intake procedures, working the housing floor, control tower and bond desk. Observe and monitor their work, and provide feedback to correct deficiencies and coordinating work assignments. Document progress using Daily Observation Reports and completing Remedial Training plans when appropriate. Ensure that proper staffing levels are met to run a safe, secure and efficient facility. Maintain the security of the facility by performing periodic checks on staff and the facility security devices. When acting as the shift supervisor and staffing levels are too low, may authorize overtime and require call back duty person to report to work. Review all documents and attachments to ensure all charges are listed, intake requirements are met, prisoners' screenings and classifications are complete and do not require follow up action. Review release documents to ensure that all charges have been satisfied prior to release, the identity of the person being released has been verified and that all property has been returned as appropriate. Document and report accurate information by ensuring that daily shift reports and statistics are submitted, the Bond Desk Tills are audited at the beginning and end of shift, and verify the daily deposits and till reports. Ensure that Incident and Use of Force reports are completed, reviewed and sent to the Detention Manager for review. Minimum Qualifications Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. Over one (1) year as a municipal Detention Officer. Preferred experience in Grand Prairie Detention Center. Valid Texas Class C Driver's License required; TCOLE certifications: defensive tactics training, and other mandatory training as required within 1 year from date of hire, plus Detention (Field) Training Officer Course: Successfully completed within six (6) months of promotion. Intermediate - Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study. Intermediate - Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study. Intermediate - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study. Receives general direction: The employee normally performs the job by following established standard operating procedures and/or policies. The employee may choose the appropriate procedure or policy. Performance is reviewed periodically. No budgetary responsibility. Work requires functioning as a lead worker performing essentially the same work as those directed, and includes overseeing work quality, training, instructing, and may schedule work assignments. Work requires analysis and judgment in accomplishing diversified duties. Requires the exercise of independent thinking within the limits of policies, standards, and precedents. Persuasion Frequent: More than 51% of work time. The City offers a full range of benefits for full time employees, including, but not limited to the plans as defined in the Benefits Guide. Summary of Benefits Closing Date/Time: 4/26/2024 5:00 PM Central
Customer Service Rep - Lead (Bilingual) CalOptima CalOptima Health is seeking a highly motivated an experienced Customer Service Rep - Lead (Bilingual) to join our team. The Customer Service Rep - Lead will provide services to CalOptima Health members and providers. The incumbent will assist members and providers with questions related to the Medi-Cal and OneCare programs for Orange County. The incumbent will provide information regarding eligibility, enrollment and benefits to CalOptima Health members and member eligibility information to CalOptima Health providers and will serve as a mentor and resource for Customer Service Representatives (CSRs). Position Information: Department: Customer Service Salary Grade: G - $55,000 - $82,786 ($26.44 - $39.8010) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Monitors key performance indicators to ensure regulatory requirements are achieved and maintained. Processes member and provider information. Answers member and provider questions in-person or telephonically. Refers issues interdepartmentally and makes recommendations for further contacts within CalOptima Health. Documents contact information via the Facets computer system. Functions efficiently and productively in a high-volume telephone call center and maintains departmental performance and productivity standards. Handles or routes escalated calls appropriately. Assists supervisor with daily monitoring of customer service tasks, projects and case queues. Assists supervisor with CSR monthly performance reports and provides feedback for annual CSR evaluations. Monitors and addresses queue volume and wait times. Aids leadership in identifying and resolving operational problems using defined processes, expertise and judgement. Collaborates with supervisors and interdepartmentally to develop strategies to reinforce, train and disseminate information to meet operational and service performance requirements. Contributes subject matter expertise and carries out project assignments in a timely and effective manner by adhering to company and departmental policies and procedures. 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Sends daily call center reports. Helps in coordination of staff meetings and presentations. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required. 3 years of customer/member services experience, including 2 years of call center capacity required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required. Preferred Qualifications: 2 years of experience in Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is May 2, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/customer-service-rep-lead-bilingual-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-4719fb27e68dc0439735400b8d375034
Apr 20, 2024
Full Time
Customer Service Rep - Lead (Bilingual) CalOptima CalOptima Health is seeking a highly motivated an experienced Customer Service Rep - Lead (Bilingual) to join our team. The Customer Service Rep - Lead will provide services to CalOptima Health members and providers. The incumbent will assist members and providers with questions related to the Medi-Cal and OneCare programs for Orange County. The incumbent will provide information regarding eligibility, enrollment and benefits to CalOptima Health members and member eligibility information to CalOptima Health providers and will serve as a mentor and resource for Customer Service Representatives (CSRs). Position Information: Department: Customer Service Salary Grade: G - $55,000 - $82,786 ($26.44 - $39.8010) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Monitors key performance indicators to ensure regulatory requirements are achieved and maintained. Processes member and provider information. Answers member and provider questions in-person or telephonically. Refers issues interdepartmentally and makes recommendations for further contacts within CalOptima Health. Documents contact information via the Facets computer system. Functions efficiently and productively in a high-volume telephone call center and maintains departmental performance and productivity standards. Handles or routes escalated calls appropriately. Assists supervisor with daily monitoring of customer service tasks, projects and case queues. Assists supervisor with CSR monthly performance reports and provides feedback for annual CSR evaluations. Monitors and addresses queue volume and wait times. Aids leadership in identifying and resolving operational problems using defined processes, expertise and judgement. Collaborates with supervisors and interdepartmentally to develop strategies to reinforce, train and disseminate information to meet operational and service performance requirements. Contributes subject matter expertise and carries out project assignments in a timely and effective manner by adhering to company and departmental policies and procedures. 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Sends daily call center reports. Helps in coordination of staff meetings and presentations. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required. 3 years of customer/member services experience, including 2 years of call center capacity required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required. Preferred Qualifications: 2 years of experience in Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is May 2, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/customer-service-rep-lead-bilingual-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-4719fb27e68dc0439735400b8d375034
Alameda County
Pleasanton, California, United States
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Applications must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for filing. Applications will only be accepted on-line. Languages: QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRINYA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BIWEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE AGENCY Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS’s core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County. Alameda Child Support Services’ culture and business operations are shaped by the following key principles: Family Focused : Partner with families to eliminate barriers to providing reliable child support to their children. Dynamic Workforce : Attract, retain, and develop a highly skilled and engaged workforce. Operational Excellence : Focus on the highest level of performance and efficiency in our service delivery. Innovation : Meet the needs of families through creative solutions. Collaboration : Partner with the community to create an ecosystem of support services. For more information about Alameda County Child Support Services, click HERE . For more information about the State of CA Child Support, click HERE . THE POSITION: Under general supervision, Lead Customer Service Representative acts as lead and provide first line customer service in a high volume, public contact environment; investigate and resolve escalated customer service inquiries and calls from the general public; review work in progress; assist in writing procedures for review by the Customer Service Supervisor; participate in the training and evaluation of customer service staff; and perform related duties as required. This is the specialized/advanced journey level classification in the Child Support Customer Service Representative series located in the Alameda County of Child Support Services (ACCSS). Positions allocated to this classification are primarily responsible for providing lead support to customer service representative staff and the Customer Service Supervisor within the division. This classification is distinguished from the higher-level classification of Customer Service Supervisor in that the latter functions as a first-line supervisor over customer service representatives and leads, and related support staff, while the former functions as a lead classification. For more detailed information about the job classification, please visit: Lead Customer Service Representative (#1155) MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six months of full-time experience in the classification of Child Support Assistant I or Customer Service Representative in the Alameda County classified service. OR II Experience : The equivalent of two years of full-time experience in a high-volume customer service call center or high-volume customer contact environment, including experience with online or chat, one year of which must have included lead responsibility. OR III Experience : Any combination of training, education, or experience which would provide an applicant with the required knowledge, skills, and abilities listed below. Substitution : A bachelor’s degree from an accredited college or university may be substituted for six (6) months of the required experience in patterns II and III above. Special Requirements : A thorough pre-employment background investigation, including fingerprinting, will be conducted for all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction may be disqualifying. Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS Knowledge of : Customer service principles and models, including techniques and practices for providing effective customer service in challenging situations to individuals from various social-economic and ethnic groups. Lead work and staff development techniques and practices. Automated systems capability and applications; modern office practices and procedures, including the use of standard computer programs such as Microsoft Word, Excel, and Outlook. Customer contact technology through a variety of communication channels, including but not limited to in-person, over the telephone, and through remote services and written correspondence. Business arithmetic. Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents. Legal terminology applicable to child support documents. Modern customer contact center technology. Techniques and practices for effectively managing interactions with disruptive and confrontational individuals. Ability to : Perform multiple tasks simultaneously. Interpret, apply, and explain complex rules, policies, and procedures to others and answer a variety of questions related to department programs and processes. Exercise sound judgment when prioritizing, organizing, assigning, and monitoring operations and workload. Adopt and implement customer service models/philosophy; assist in the development and delivery of customer service-related training. Perform keyboarding and data entry with accuracy and efficiency. Use a multi-line, call center, and phone system. Establish and maintain effective working relationships with staff, peers, other agencies, and the public. Maintain confidentiality. Learn and apply specific operations and procedures of the job. Give effective feedback to coach and encourage customer service representatives to perform at their best. Contribute to the overall team effort to meet and exceed team performance goals (this includes quantitative and qualitative goals which are set by the department). Prioritize work to meet individual and team goals. Respond to customer inquiries within established turnaround times. Evaluate inquiries and offer appropriate solutions. Listen, understand, follow, and communicate oral and written directions and apply them effectively in a variety of situations. Use sound judgment when evaluating a wide variety of information and choose the best solution from several options; initiate appropriate actions within prescribed guidelines. Communicate effectively orally and in writing. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. ** CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. ** We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00:00 p.m., Friday April 26, 2024 Review of Minimum Qualifications: May 3, 2024 Virtual Civil Service Pre-Recorded Oral Examination *: week of June 3, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Rosario Jones | Human Resources Analyst Human Resource Services, County of Alameda 510-891-5737 | Email: Rosario.Jones@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 4/26/2024 5:00:00 PM
Apr 02, 2024
Full Time
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Applications must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for filing. Applications will only be accepted on-line. Languages: QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRINYA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BIWEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE AGENCY Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS’s core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County. Alameda Child Support Services’ culture and business operations are shaped by the following key principles: Family Focused : Partner with families to eliminate barriers to providing reliable child support to their children. Dynamic Workforce : Attract, retain, and develop a highly skilled and engaged workforce. Operational Excellence : Focus on the highest level of performance and efficiency in our service delivery. Innovation : Meet the needs of families through creative solutions. Collaboration : Partner with the community to create an ecosystem of support services. For more information about Alameda County Child Support Services, click HERE . For more information about the State of CA Child Support, click HERE . THE POSITION: Under general supervision, Lead Customer Service Representative acts as lead and provide first line customer service in a high volume, public contact environment; investigate and resolve escalated customer service inquiries and calls from the general public; review work in progress; assist in writing procedures for review by the Customer Service Supervisor; participate in the training and evaluation of customer service staff; and perform related duties as required. This is the specialized/advanced journey level classification in the Child Support Customer Service Representative series located in the Alameda County of Child Support Services (ACCSS). Positions allocated to this classification are primarily responsible for providing lead support to customer service representative staff and the Customer Service Supervisor within the division. This classification is distinguished from the higher-level classification of Customer Service Supervisor in that the latter functions as a first-line supervisor over customer service representatives and leads, and related support staff, while the former functions as a lead classification. For more detailed information about the job classification, please visit: Lead Customer Service Representative (#1155) MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six months of full-time experience in the classification of Child Support Assistant I or Customer Service Representative in the Alameda County classified service. OR II Experience : The equivalent of two years of full-time experience in a high-volume customer service call center or high-volume customer contact environment, including experience with online or chat, one year of which must have included lead responsibility. OR III Experience : Any combination of training, education, or experience which would provide an applicant with the required knowledge, skills, and abilities listed below. Substitution : A bachelor’s degree from an accredited college or university may be substituted for six (6) months of the required experience in patterns II and III above. Special Requirements : A thorough pre-employment background investigation, including fingerprinting, will be conducted for all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction may be disqualifying. Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS Knowledge of : Customer service principles and models, including techniques and practices for providing effective customer service in challenging situations to individuals from various social-economic and ethnic groups. Lead work and staff development techniques and practices. Automated systems capability and applications; modern office practices and procedures, including the use of standard computer programs such as Microsoft Word, Excel, and Outlook. Customer contact technology through a variety of communication channels, including but not limited to in-person, over the telephone, and through remote services and written correspondence. Business arithmetic. Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents. Legal terminology applicable to child support documents. Modern customer contact center technology. Techniques and practices for effectively managing interactions with disruptive and confrontational individuals. Ability to : Perform multiple tasks simultaneously. Interpret, apply, and explain complex rules, policies, and procedures to others and answer a variety of questions related to department programs and processes. Exercise sound judgment when prioritizing, organizing, assigning, and monitoring operations and workload. Adopt and implement customer service models/philosophy; assist in the development and delivery of customer service-related training. Perform keyboarding and data entry with accuracy and efficiency. Use a multi-line, call center, and phone system. Establish and maintain effective working relationships with staff, peers, other agencies, and the public. Maintain confidentiality. Learn and apply specific operations and procedures of the job. Give effective feedback to coach and encourage customer service representatives to perform at their best. Contribute to the overall team effort to meet and exceed team performance goals (this includes quantitative and qualitative goals which are set by the department). Prioritize work to meet individual and team goals. Respond to customer inquiries within established turnaround times. Evaluate inquiries and offer appropriate solutions. Listen, understand, follow, and communicate oral and written directions and apply them effectively in a variety of situations. Use sound judgment when evaluating a wide variety of information and choose the best solution from several options; initiate appropriate actions within prescribed guidelines. Communicate effectively orally and in writing. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. ** CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. ** We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00:00 p.m., Friday April 26, 2024 Review of Minimum Qualifications: May 3, 2024 Virtual Civil Service Pre-Recorded Oral Examination *: week of June 3, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Rosario Jones | Human Resources Analyst Human Resource Services, County of Alameda 510-891-5737 | Email: Rosario.Jones@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 4/26/2024 5:00:00 PM
California State University (CSU) Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision, the Lead Usher leads a customer service team and provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall. Interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures. Assigned as needed to lead an Audience Services team responsible for scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating; enforcing policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre; and basic crowd control. Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3yHL1QJ Qualifications Equivalent to one (1) year of related experience, providing audience or customer services, providing performing arts support functions, or in a theatre related setting required. Equivalent to at least one (1) semester of experience as a Soraya Usher preferred. Catering or food service experience is a plus. Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred. LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE. Knowledge, Skills, & Abilities Working knowledge of theatre etiquette and performing arts center customer service standards and protocols. Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal and written communication skills. Flexibility and patience when interacting with others and the ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons. Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work. Pay, Benefits, & Work Schedule Classification: 8820 / Community Service Specialist The anticipated HIRING RATE is $20.22 per hour. HOURS: Intermittent, on-call; hours and schedule vary. TEMP: Temporary-renewable, end date to be determined. General Information Applications are currently being accepted to establish a Community Service Specialist POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2023 or until an adequate amount of applications have been received. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Jul 20 2022 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision, the Lead Usher leads a customer service team and provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall. Interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures. Assigned as needed to lead an Audience Services team responsible for scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating; enforcing policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre; and basic crowd control. Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3yHL1QJ Qualifications Equivalent to one (1) year of related experience, providing audience or customer services, providing performing arts support functions, or in a theatre related setting required. Equivalent to at least one (1) semester of experience as a Soraya Usher preferred. Catering or food service experience is a plus. Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred. LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE. Knowledge, Skills, & Abilities Working knowledge of theatre etiquette and performing arts center customer service standards and protocols. Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal and written communication skills. Flexibility and patience when interacting with others and the ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons. Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work. Pay, Benefits, & Work Schedule Classification: 8820 / Community Service Specialist The anticipated HIRING RATE is $20.22 per hour. HOURS: Intermittent, on-call; hours and schedule vary. TEMP: Temporary-renewable, end date to be determined. General Information Applications are currently being accepted to establish a Community Service Specialist POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2023 or until an adequate amount of applications have been received. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Jul 20 2022 Pacific Daylight Time Applications close: Closing Date/Time:
GENERAL PURPOSE: Provide quality supervision of children and excellent customer service while promoting a safe and engaging childcare environment for guests of the Chilson Recreation Center. Deliver support and leadership to part-time childcare attendants. Weekly Shift Schedule: Shifts will vary based on class schedules and are based on the following hours of operation: Memorial Day-Labor Day 8:45am-1:30pm Monday-Friday Labor Day-Memorial Day 8:45am-1:30pm Monday-Friday, 4:00pm-7:00pm Monday-Friday, 9:00am-12:00pm Saturday The salary range for this position is $15.16- $16.50 per hour , depending on qualifications and experience. Position will remain open until filled. ESSENTIAL JOB FUNCTIONS: Accountable for greeting parents, registering, and receiving children for childcare Proactively enforces childcare and Recreation Department policies and procedures, including all applicable procedures specified by the Health Department Works weekly designated shifts in the childcare room and subs for childcare attendants as needed Answers questions for both parents and staff Monitors activities, and interacts with children Maintains and compiles various records such as childcare usage report and assists with staff schedules Oversees general maintenance and cleaning of childcare equipment and toys, utilizing personal protective equipment when necessary Proactively assists with hiring, training, directing, and evaluating part-time childcare staff to ensure a quality, fun and safe environment Resolves administrative concerns through positive team interaction and involvement with Youth Programming Team, the public, and in accordance with policy and procedure OTHER JOB FUNCTIONS:| Provides varying levels of support to other areas of the recreation division as assigned. SUPERVISORY DUTIES: Not directly responsible for supervision, but directs work of others in a lead capacity. Provides coaching and input to enhance performance of others. Provides input to supervisory staff for evaluation purposes. Actively participates in recruiting processes and hiring decisions. JOB QUALIFICATIONS: Knowledge, skills and abilities : General working knowledge of recreation center childcare operations is required. Previous work experience supervising childcare in a similar setting is required (recreation center setting preferred). Must possess proven, excellent customer service skills, in a busy environment. Must demonstrate good judgment, patience, and the ability to successfully handle difficult situations. Must be able to effectively and diplomatically communicate with parents and children, and be influential to co-workers. Must be at least 18 years of age. Core competencies: Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness Education and/or experience : Two (2) years of previous work experience performing similar childcare duties required. One (1) year of previous work experience performing similar customer service and supervisory duties required. Prefer experience in recreation center setting. Prefer training in customer service and childcare. Licensure and/or certifications : Must currently possess or be able to successfully complete provided CPR and First Aid training within 30 days of hire date and prior to working with children. Clearance from state and federal fingerprint and background checks is required. If applicable, additional provided trainings may be required (injury prevention, standard precautions, etc.). Material and equipment directly used : Computer, telephone, children's toys, television, DVD player, cleaning supplies, calculator, photocopier, two-way radio, personal protective equipment. Working environment/physical activities : This is a year-round position; must be willing and available to work a regular schedule on a year-round basis. Required to work varied hours, including mornings, evenings and some weekends and holidays. Requires the ability to lift children weighing up to seventy-five (75) pounds; also requires bending, pushing/pulling, stooping, kneeling and climbing to perform the essential functions of the job. Expected to change diapers, feed babies, change children's clothes and other care giving duties including exposure to associated cleaning materials. Will be exposed to noxious fumes from cleaning supplies. Performs the duties of a childcare lead and attendant during both peak periods when customer service activity is fast paced and intense or during relaxed periods. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Non Benefit Eligible Benefits Package Includes: Retirement - 457 employee funded plan Medical Leave - Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information. A comprehensive pre-employment criminal history background check, including criminal sex offender search and fingerprint check will be obtained in order to clear for initial and ongoing employment.
Mar 28, 2024
Part Time
GENERAL PURPOSE: Provide quality supervision of children and excellent customer service while promoting a safe and engaging childcare environment for guests of the Chilson Recreation Center. Deliver support and leadership to part-time childcare attendants. Weekly Shift Schedule: Shifts will vary based on class schedules and are based on the following hours of operation: Memorial Day-Labor Day 8:45am-1:30pm Monday-Friday Labor Day-Memorial Day 8:45am-1:30pm Monday-Friday, 4:00pm-7:00pm Monday-Friday, 9:00am-12:00pm Saturday The salary range for this position is $15.16- $16.50 per hour , depending on qualifications and experience. Position will remain open until filled. ESSENTIAL JOB FUNCTIONS: Accountable for greeting parents, registering, and receiving children for childcare Proactively enforces childcare and Recreation Department policies and procedures, including all applicable procedures specified by the Health Department Works weekly designated shifts in the childcare room and subs for childcare attendants as needed Answers questions for both parents and staff Monitors activities, and interacts with children Maintains and compiles various records such as childcare usage report and assists with staff schedules Oversees general maintenance and cleaning of childcare equipment and toys, utilizing personal protective equipment when necessary Proactively assists with hiring, training, directing, and evaluating part-time childcare staff to ensure a quality, fun and safe environment Resolves administrative concerns through positive team interaction and involvement with Youth Programming Team, the public, and in accordance with policy and procedure OTHER JOB FUNCTIONS:| Provides varying levels of support to other areas of the recreation division as assigned. SUPERVISORY DUTIES: Not directly responsible for supervision, but directs work of others in a lead capacity. Provides coaching and input to enhance performance of others. Provides input to supervisory staff for evaluation purposes. Actively participates in recruiting processes and hiring decisions. JOB QUALIFICATIONS: Knowledge, skills and abilities : General working knowledge of recreation center childcare operations is required. Previous work experience supervising childcare in a similar setting is required (recreation center setting preferred). Must possess proven, excellent customer service skills, in a busy environment. Must demonstrate good judgment, patience, and the ability to successfully handle difficult situations. Must be able to effectively and diplomatically communicate with parents and children, and be influential to co-workers. Must be at least 18 years of age. Core competencies: Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness Education and/or experience : Two (2) years of previous work experience performing similar childcare duties required. One (1) year of previous work experience performing similar customer service and supervisory duties required. Prefer experience in recreation center setting. Prefer training in customer service and childcare. Licensure and/or certifications : Must currently possess or be able to successfully complete provided CPR and First Aid training within 30 days of hire date and prior to working with children. Clearance from state and federal fingerprint and background checks is required. If applicable, additional provided trainings may be required (injury prevention, standard precautions, etc.). Material and equipment directly used : Computer, telephone, children's toys, television, DVD player, cleaning supplies, calculator, photocopier, two-way radio, personal protective equipment. Working environment/physical activities : This is a year-round position; must be willing and available to work a regular schedule on a year-round basis. Required to work varied hours, including mornings, evenings and some weekends and holidays. Requires the ability to lift children weighing up to seventy-five (75) pounds; also requires bending, pushing/pulling, stooping, kneeling and climbing to perform the essential functions of the job. Expected to change diapers, feed babies, change children's clothes and other care giving duties including exposure to associated cleaning materials. Will be exposed to noxious fumes from cleaning supplies. Performs the duties of a childcare lead and attendant during both peak periods when customer service activity is fast paced and intense or during relaxed periods. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Non Benefit Eligible Benefits Package Includes: Retirement - 457 employee funded plan Medical Leave - Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information. A comprehensive pre-employment criminal history background check, including criminal sex offender search and fingerprint check will be obtained in order to clear for initial and ongoing employment.
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 536432; 02/26/2024 Lead Imaging and Data Processing Coordinator Information Technology Consultant - Career Information Technology Services Salary Range : $4,912 - $12,124/Monthly (Budgeted Hiring Salary Range: $4,912 - $5,417/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : The Imaging and Data Processing Unit serves as a pivotal hub dedicated to delivering imaging and data processing solutions that bolster student achievement in line with California State University, Leis Angeles' overarching digital transformation objectives, mission, vision, and values. Reporting to the Associate Director of Technology and Support Operations, the selected individual assumes a key role in overseeing, guiding, and harmonizing all endeavors encompassed within the Imaging and Data Processing Unit (IDP). This position entails the management of critical operations at the center, encompassing personnel, student engagement, and comprehensive oversight of processes entailing document handling and imaging. Moreover, the role involves orchestrating templated data capture and Optical Character Recognition (OCR) extraction initiatives (such as capturing academic transcripts), administering updates to student system records via staff or interfaces, executing training programs, and implementing stringent quality assurance protocols. A central responsibility is the strategic advancement of the OnBase imaging system. By harnessing its capabilities, the incumbent contributes to refining operational workflows and aligning them with the university's overarching objectives. The role further encompasses a solid grasp of business operations, with involvement in generating pertinent documentation necessary for staff and student recruitment, as well as performance evaluation. In essence, this role will play a pivotal part in optimizing the synergy between imaging technologies and data processing, thus furthering the university's mission of fostering student success. Other responsibilities include: collaborate to conceptualize, refine, and execute comprehensive policies and procedures aimed at optimizing document imaging, data processing/capture, and record management practices; crafting robust framework that ensure seamless flow of information, efficient data handling, and record retention; enhancing operational efficiency, regulatory compliance, and data-driven decision-making across the organization; taking on the pivotal role of the lead for the IDP unit, wielding impactful leadership to guide and supervise a team of professionals while devising unit operations; leverage an array of available resources and collaborate with other units and departments to ensure a harmonious synergy that drives exceptional outcomes; demonstrate adept leadership by inspiring and nurturing a cohesive team of skilled individuals, fostering an environment of collaboration, innovation, and growth; oversee the unit operations, ensuring airtight execution of processes, timelines, and quality standards; leverage a comprehensive toolkit of resources to optimize unit performance, strategically allocating assets for maximum efficiency and impact; collaborate with cross-functional units and departments, harnessing collective expertise to achieve comprehensive and cohesive outcomes; innovatively problem-solve and adapt to dynamic situations, using sound judgment and quick decision-making to address challenges head-on; drive continuous improvement initiatives, employing data-driven insights and feedback to refine processes and elevate the unit's overall effectiveness; cultivate and build relationships with stakeholders, external partners, and internal teams, fortifying the unit's influence and reach within the organization ;conduct comprehensive reviews and evaluations of performance, placing a strong emphasis on exceptional quality, optimal quantity, punctuality, unwavering professionalism, and the impact on both student clients and collaborating units; through a discerning lens, analyze and assess the outcomes of activities, ensuring they align with elevated standards and contribute significantly to the growth and satisfaction of the student clientele and the overall organizational success; and other duties as assigned. Required Qualifications & Experience : A bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Two years of work-related experience with a document imaging and processing system. Experience in analyzing current operational workflows and technical designs and make the most efficient recommendations towards both operational and technical redesigns. Knowledge of document imaging systems and workflow theories, principles, practice, and techniques, including data extraction and system integration. Working knowledge of operation and fiscal analysis and techniques. Possess the 'ability to carry out very complex assignments without detailed instructions; determine the appropriate action, properly coach the team to implement and complete the assignment. Demonstrated ability to analyze the University needs and recommend application of imaging technology to meet these needs. Proven ability to implement and coordinate approved plans across vendor, campus IT and campus functional resources. Proven ability to troubleshoot both operational and technical issues/problems that may arise from stakeholders and the IDP team. Ability to effectively lead, coordinate and oversee a team of staff and students with knowledge of personnel policies and practices. Ability to work independently and to make independent judgements. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Knowledge of and experience with Student ERP software. Knowledge of and experience with PeopleSoft Campus Solutions. Knowledge of standard financial aid, student records and admissions processing student information systems, as well as the application, EDI, and verification procedures. Experience with OnBase Imaging system. Closing Date : Review of applications will begin on 3/11/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Feb 26 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job No: 536432; 02/26/2024 Lead Imaging and Data Processing Coordinator Information Technology Consultant - Career Information Technology Services Salary Range : $4,912 - $12,124/Monthly (Budgeted Hiring Salary Range: $4,912 - $5,417/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : The Imaging and Data Processing Unit serves as a pivotal hub dedicated to delivering imaging and data processing solutions that bolster student achievement in line with California State University, Leis Angeles' overarching digital transformation objectives, mission, vision, and values. Reporting to the Associate Director of Technology and Support Operations, the selected individual assumes a key role in overseeing, guiding, and harmonizing all endeavors encompassed within the Imaging and Data Processing Unit (IDP). This position entails the management of critical operations at the center, encompassing personnel, student engagement, and comprehensive oversight of processes entailing document handling and imaging. Moreover, the role involves orchestrating templated data capture and Optical Character Recognition (OCR) extraction initiatives (such as capturing academic transcripts), administering updates to student system records via staff or interfaces, executing training programs, and implementing stringent quality assurance protocols. A central responsibility is the strategic advancement of the OnBase imaging system. By harnessing its capabilities, the incumbent contributes to refining operational workflows and aligning them with the university's overarching objectives. The role further encompasses a solid grasp of business operations, with involvement in generating pertinent documentation necessary for staff and student recruitment, as well as performance evaluation. In essence, this role will play a pivotal part in optimizing the synergy between imaging technologies and data processing, thus furthering the university's mission of fostering student success. Other responsibilities include: collaborate to conceptualize, refine, and execute comprehensive policies and procedures aimed at optimizing document imaging, data processing/capture, and record management practices; crafting robust framework that ensure seamless flow of information, efficient data handling, and record retention; enhancing operational efficiency, regulatory compliance, and data-driven decision-making across the organization; taking on the pivotal role of the lead for the IDP unit, wielding impactful leadership to guide and supervise a team of professionals while devising unit operations; leverage an array of available resources and collaborate with other units and departments to ensure a harmonious synergy that drives exceptional outcomes; demonstrate adept leadership by inspiring and nurturing a cohesive team of skilled individuals, fostering an environment of collaboration, innovation, and growth; oversee the unit operations, ensuring airtight execution of processes, timelines, and quality standards; leverage a comprehensive toolkit of resources to optimize unit performance, strategically allocating assets for maximum efficiency and impact; collaborate with cross-functional units and departments, harnessing collective expertise to achieve comprehensive and cohesive outcomes; innovatively problem-solve and adapt to dynamic situations, using sound judgment and quick decision-making to address challenges head-on; drive continuous improvement initiatives, employing data-driven insights and feedback to refine processes and elevate the unit's overall effectiveness; cultivate and build relationships with stakeholders, external partners, and internal teams, fortifying the unit's influence and reach within the organization ;conduct comprehensive reviews and evaluations of performance, placing a strong emphasis on exceptional quality, optimal quantity, punctuality, unwavering professionalism, and the impact on both student clients and collaborating units; through a discerning lens, analyze and assess the outcomes of activities, ensuring they align with elevated standards and contribute significantly to the growth and satisfaction of the student clientele and the overall organizational success; and other duties as assigned. Required Qualifications & Experience : A bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Two years of work-related experience with a document imaging and processing system. Experience in analyzing current operational workflows and technical designs and make the most efficient recommendations towards both operational and technical redesigns. Knowledge of document imaging systems and workflow theories, principles, practice, and techniques, including data extraction and system integration. Working knowledge of operation and fiscal analysis and techniques. Possess the 'ability to carry out very complex assignments without detailed instructions; determine the appropriate action, properly coach the team to implement and complete the assignment. Demonstrated ability to analyze the University needs and recommend application of imaging technology to meet these needs. Proven ability to implement and coordinate approved plans across vendor, campus IT and campus functional resources. Proven ability to troubleshoot both operational and technical issues/problems that may arise from stakeholders and the IDP team. Ability to effectively lead, coordinate and oversee a team of staff and students with knowledge of personnel policies and practices. Ability to work independently and to make independent judgements. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Knowledge of and experience with Student ERP software. Knowledge of and experience with PeopleSoft Campus Solutions. Knowledge of standard financial aid, student records and admissions processing student information systems, as well as the application, EDI, and verification procedures. Experience with OnBase Imaging system. Closing Date : Review of applications will begin on 3/11/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Feb 26 2024 Pacific Standard Time Applications close: Closing Date/Time:
California State University (CSU) Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision of the Ticket/Sales Manager, the Senior Ticket Office Lead provides ticketing and customer services operations support on an “on-call” basis for events at the Younes and Soraya Center for the Performing Arts (YSNC), the Plaza del Sol Performance Hall (PDS), and the Experimental Theatre, overseeing all ticket office operations during select business hours. The incumbent acts as the sole Ticket Office supervisor at select YSNC events, assists the Ticket/Sales Manager in carrying out regular ticket office duties, builds and processes promo codes, and handles exchanges and theatre comps for select shows. Oversees scheduling, provides oversight to Ticket Office Staff, opens and closes the Ticket Office, prepares daily sales reports, and uses best practices in business operations and financial transactions. Completes exchanges and theatre comps for select shows, works with FOH to ensure the highest quality of customer services is provided to guests of the venue, and serves as main point of contact for renters. Provides Administrative Support to the Ticket/Sales Manager, such as overseeing shift assignment and scheduling, staff/artist/VIP tickets, guiding and directing the maintenance of Ticketmaster equipment, assisting in building and processing of promo codes, and etc. Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3ODpfog Qualifications Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed. Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis. Experience as a YSNC Ticketing Lead for at least one (1) year or two (2) years as a Ticket Associate is required. Knowledge, Skills, & Abilities Thorough knowledge of correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures. Working knowledge of budget policies and procedures. Ability and specialized skills to: coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, priorities, and complete projects accordingly; draft and prepare memoranda and correspondence. Ability to keep moderately complex records and files; screen mail, telephone calls, and visitors; maintain confidential files; perform standard business math, track financial data, and make simple projections. Establish and maintain cooperative working relationships with guests, students, artists, faculty, peers, and management; and operate standard office equipment and software. Displays exceptional leadership and supervision skills; displays excellent customer service skills and the ability to effectively work crowd control; displays flexibility and patience when interacting with others; and ability to work independently as well as part of a team. Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities and/or policies is preferred. Current Red Cross CPR/AED and First Aid certification is preferred. Ability to lift 35 lbs is required. Pay, Benefits, & Work Schedule The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more. Classification/grade: 1035 / Admin Support Coordinator / 1 The anticipated HIRING RANGE: $1840 - $1910 (PTE), dependent upon qualifications and experience. The salary range for this classification is: $1840 - $2891.50 (PTE) per month. HOURS: Part Time; 20 hours per week; Monday through Friday. TEMP: This is a Temporary-renewable position, end date to be determined. The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position. General Information Applications received through October 14, 2022, will be considered in the initial review and review of applications will continue until position is filled. This position is a sensitive position as designated by the CSU. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Oct 03 2022 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision of the Ticket/Sales Manager, the Senior Ticket Office Lead provides ticketing and customer services operations support on an “on-call” basis for events at the Younes and Soraya Center for the Performing Arts (YSNC), the Plaza del Sol Performance Hall (PDS), and the Experimental Theatre, overseeing all ticket office operations during select business hours. The incumbent acts as the sole Ticket Office supervisor at select YSNC events, assists the Ticket/Sales Manager in carrying out regular ticket office duties, builds and processes promo codes, and handles exchanges and theatre comps for select shows. Oversees scheduling, provides oversight to Ticket Office Staff, opens and closes the Ticket Office, prepares daily sales reports, and uses best practices in business operations and financial transactions. Completes exchanges and theatre comps for select shows, works with FOH to ensure the highest quality of customer services is provided to guests of the venue, and serves as main point of contact for renters. Provides Administrative Support to the Ticket/Sales Manager, such as overseeing shift assignment and scheduling, staff/artist/VIP tickets, guiding and directing the maintenance of Ticketmaster equipment, assisting in building and processing of promo codes, and etc. Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3ODpfog Qualifications Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed. Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis. Experience as a YSNC Ticketing Lead for at least one (1) year or two (2) years as a Ticket Associate is required. Knowledge, Skills, & Abilities Thorough knowledge of correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures. Working knowledge of budget policies and procedures. Ability and specialized skills to: coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, priorities, and complete projects accordingly; draft and prepare memoranda and correspondence. Ability to keep moderately complex records and files; screen mail, telephone calls, and visitors; maintain confidential files; perform standard business math, track financial data, and make simple projections. Establish and maintain cooperative working relationships with guests, students, artists, faculty, peers, and management; and operate standard office equipment and software. Displays exceptional leadership and supervision skills; displays excellent customer service skills and the ability to effectively work crowd control; displays flexibility and patience when interacting with others; and ability to work independently as well as part of a team. Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities and/or policies is preferred. Current Red Cross CPR/AED and First Aid certification is preferred. Ability to lift 35 lbs is required. Pay, Benefits, & Work Schedule The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more. Classification/grade: 1035 / Admin Support Coordinator / 1 The anticipated HIRING RANGE: $1840 - $1910 (PTE), dependent upon qualifications and experience. The salary range for this classification is: $1840 - $2891.50 (PTE) per month. HOURS: Part Time; 20 hours per week; Monday through Friday. TEMP: This is a Temporary-renewable position, end date to be determined. The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position. General Information Applications received through October 14, 2022, will be considered in the initial review and review of applications will continue until position is filled. This position is a sensitive position as designated by the CSU. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Oct 03 2022 Pacific Daylight Time Applications close: Closing Date/Time:
California State University (CSU) Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision, The Ticket Office Lead will assist the Ticket Office Supervisor in all phases of ticket office operations. The incumbent oversees and provides instruction to Ticket Office Associates, as well as completing high-level tasks such as subscription renewal and processing tele-sales orders. Oversees pooled ticket office staff in day-to-day operations of the ticket office including but not limited to scheduling staff, overseeing staff clocking in and out, etc. Oversees select CSUN performances on the night of show. Leads the processing of tele-sales orders, often in collaboration with external vendor. Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3vZ3Wq9 Qualifications Equivalent to three years of full-time, general administrative work providing audience or patron services, providing performing arts supports functions, or in a theatre related setting. Ticket Office experience and Current Red Cross certification in CPR and First Aid is preferred. Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two years of the required experience on a year for year basis. Knowledge, Skills, & Abilities Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities and/or policies a plus. Working knowledge of Microsoft Office applications (i.e. Word and Excel). Thorough knowledge of correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures. Ability and specialized skills to: demonstrate excellent customer service and public relations skills; be outgoing and enjoy working with people and with a wide variety of personalities in the execution of events; exhibit exceptional dependability, flexibility, and patience in interactions with others; and provide excellent verbal and written communication; work independently and as part of a team to accomplish goals. Ability to work under pressure and adhere to deadlines; show a willingness and the ability to handle emergency situations; and establish and maintain effective working relationships with guest artists, vendors, students, faculty, staff, clients, patrons, guests, peers and upper management. Ability to coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, priorities, and complete projects accordingly; draft and prepare memoranda and correspondence; keep moderately complex records and files; and maintain confidentiality. Supervise the work of others; perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections; read and write a level appropriate to the duties of the position; and operate standard office equipment and software. Pay, Benefits, & Work Schedule Classification / grade: 1032 / ASA / 2 The anticipated HIRING RANGE: $20.22 -$20.85 per hour. The salary range for this classification is: $20.22 - $29.76 per hour. TEMP: Temporary-renewable, end date to be determined; intermittent, on-call; hours and schedule vary. General Information Applications are currently being accepted to establish a Ticket Office Lead POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2023 or until an adequate amount of applications have been received. This position is a sensitive position as designated by the CSU. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Jan 17 2023 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision, The Ticket Office Lead will assist the Ticket Office Supervisor in all phases of ticket office operations. The incumbent oversees and provides instruction to Ticket Office Associates, as well as completing high-level tasks such as subscription renewal and processing tele-sales orders. Oversees pooled ticket office staff in day-to-day operations of the ticket office including but not limited to scheduling staff, overseeing staff clocking in and out, etc. Oversees select CSUN performances on the night of show. Leads the processing of tele-sales orders, often in collaboration with external vendor. Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3vZ3Wq9 Qualifications Equivalent to three years of full-time, general administrative work providing audience or patron services, providing performing arts supports functions, or in a theatre related setting. Ticket Office experience and Current Red Cross certification in CPR and First Aid is preferred. Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two years of the required experience on a year for year basis. Knowledge, Skills, & Abilities Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities and/or policies a plus. Working knowledge of Microsoft Office applications (i.e. Word and Excel). Thorough knowledge of correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures. Ability and specialized skills to: demonstrate excellent customer service and public relations skills; be outgoing and enjoy working with people and with a wide variety of personalities in the execution of events; exhibit exceptional dependability, flexibility, and patience in interactions with others; and provide excellent verbal and written communication; work independently and as part of a team to accomplish goals. Ability to work under pressure and adhere to deadlines; show a willingness and the ability to handle emergency situations; and establish and maintain effective working relationships with guest artists, vendors, students, faculty, staff, clients, patrons, guests, peers and upper management. Ability to coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, priorities, and complete projects accordingly; draft and prepare memoranda and correspondence; keep moderately complex records and files; and maintain confidentiality. Supervise the work of others; perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections; read and write a level appropriate to the duties of the position; and operate standard office equipment and software. Pay, Benefits, & Work Schedule Classification / grade: 1032 / ASA / 2 The anticipated HIRING RANGE: $20.22 -$20.85 per hour. The salary range for this classification is: $20.22 - $29.76 per hour. TEMP: Temporary-renewable, end date to be determined; intermittent, on-call; hours and schedule vary. General Information Applications are currently being accepted to establish a Ticket Office Lead POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2023 or until an adequate amount of applications have been received. This position is a sensitive position as designated by the CSU. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Jan 17 2023 Pacific Standard Time Applications close: Closing Date/Time:
Texas Tech University Health Sciences Center
Lubbock, TX
Asst/Assoc/Full Professor - Neonatology Amarillo 34118BR Position Description Recognized as a "Great College to Work For - Honor Roll," TTUHSC provides much more than just a job! Ready for a rewarding career where you can develop and grow? Join us as we change the future of health care. Values-Based Culture Carnegie Classification Hispanic-Serving Institution Contributes to the university's mission through teaching, research and service, some variation by academic unit. Rank of Assistant Professor/Associate Professor/Professor and applicable salary are dependent upon candidate's qualifications and experience. Major/Essential Functions Responsibilities for this position include, but are not limited to, the following: Inpatient Level 3 NICU service Call coverage with 4 faculty NICU team Lead 5 member neonatal nurse practitioner group Supervising residents and medical students in inpatient and outpatient settings Provide lectures and conferences for residents and medical students Conducts and publishes peer reviewed clinical research Occasional Duties Required Qualifications Completion of fellowship in neonatology, Board certification or board eligible in neonatology within one year of employment and Texas medical license. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5281&PageType=JobDetails&jobid=807673 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-3d263124ea136546bcdfe47cafcaa3fa
Mar 13, 2024
Full Time
Asst/Assoc/Full Professor - Neonatology Amarillo 34118BR Position Description Recognized as a "Great College to Work For - Honor Roll," TTUHSC provides much more than just a job! Ready for a rewarding career where you can develop and grow? Join us as we change the future of health care. Values-Based Culture Carnegie Classification Hispanic-Serving Institution Contributes to the university's mission through teaching, research and service, some variation by academic unit. Rank of Assistant Professor/Associate Professor/Professor and applicable salary are dependent upon candidate's qualifications and experience. Major/Essential Functions Responsibilities for this position include, but are not limited to, the following: Inpatient Level 3 NICU service Call coverage with 4 faculty NICU team Lead 5 member neonatal nurse practitioner group Supervising residents and medical students in inpatient and outpatient settings Provide lectures and conferences for residents and medical students Conducts and publishes peer reviewed clinical research Occasional Duties Required Qualifications Completion of fellowship in neonatology, Board certification or board eligible in neonatology within one year of employment and Texas medical license. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5281&PageType=JobDetails&jobid=807673 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-3d263124ea136546bcdfe47cafcaa3fa
CITY OF SANTA ANA, CA
Santa Ana, California, United States
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. This is a part-time position. The incumbent will work an average of 19 hours per week. Work schedule is to be determined. Primary bilingual pay is an additional $1.01/hr, if applicable. This recruitment is open until further notice and can close at any time and without notice. Essential Functions Include But Are Not Limited To Under general supervision and direction of the Community Services Supervisor, oversees other part-time staff and volunteers at a City recreation facility; assists in planning, organizing, implementing, managing, promoting, and evaluating a variety of community activities and services, including but not limited to: recreation classes, day camps, community garden, senior recreation, special events, facility rental and daily facility operations. Implement and oversee recreation activities in connection with recreation services programs; perform a variety of technical support, clerical, and lead worker functions related to recreation facility and program operations; coordinate and direct the work of temporary staff and volunteers; monitor the day-to-day operation of specific programs and facilities; perform administrative duties related to assignments; and perform related work as required. Ensures safety standards, sanitary requirements and regulations governing public safety are enforced. Coordinates daily center facility operations and documentation, preparation of deposits, staff schedules, develop reports, assist in procuring contract recreation class instructors, recreation class registration information, and maintenance of center supplies inventory and equipment. Respond to public inquiries about parks, recreation and community services programs and requests for service from interested community groups and citizens. Assist in establishing and maintaining a volunteer program. Answer phones, emails, customer inquiries and perform office support. May be required to perform cooperatively in work team activities and perform other related tasks as required. Other duties as assigned. If assigned to the Senior Mobility Program : Under general supervision, performs responsible work in the development and implementation of transportation-related programs and recreational activities designed to improve the quality of life of our senior participants; coordinate routes with program drivers to ensure participants arrive and depart from the senior center in a timely and organized manner; oversee program staff working schedules and duties; serve as back-up driver, as needed; conduct driver's training; be responsible for compliance or driver certifications and for submission of vehicles for mandated inspections and maintenance requests; communicate program information (e.g. shopping trips, activities, excursions, staff changes) to senior center staff; keep record of program participants; compile monthly reports regarding program statistics and submit to the Community Services Supervisor; compile quarterly program data for annual California Highway Patrol audit, which includes record-keeping of daily inspection reports and mileage data; schedule weekly shopping trips, monthly excursions/mini-excursions and accommodate transportation requests from senior center staff; create promotional brochures, flyers and newsletter page; address inquiries and concerns regarding the program. Depending on assignment, the incumbent may also have responsibilities specific to the following: Supervises and interacts with program participants at senior centers, or parks, and other activity locations; oversees program part-time staff; prepares promotional materials for program activities; addresses emergency/accident issues regarding patrons and facilities; meets and confers with participants and center staff regarding program policies and procedures; plans, organizes, promotes and conducts activities for senior participants; assists in the development and implementation of center goals and objectives; and performs other tasks as required. Minimum Qualifications Applicants must be at least 18 years of age. Two years of experience handling recreation programs and activities, including program planning, leadership, interaction with the public and strong CivicRec registration software principles. Knowledge of city facility usage, classes and special events or related experience. For Senior Mobility Program: Preferably, some experience in general transportation and driving. Education: Two years college coursework with an emphasis in education, recreation administration, public administration, business administration, child development, gerontology or related field or any equivalent combination of training and experience that provides the desirable knowledge, skills and abilities. Ability to deal professionally with customers of all ages. License/Certificate: Possession and retention of a valid California Class C driver's license is required CPR and First Aid certificates are desirable DESIRABLE KNOWLEDGE AND ABILITIES Knowledge of: Internet, computers, Microsoft Office, current office software applications and strong CivicRec registration software background. Strong recreation and special events programming background combined with educational techniques and customer service experience; City and agency policies, procedures, and their effective implementation. Ability to: work in a team environment, work with children, adults, and seniors; understand and communicate effectively in English, both verbally and in writing to public and staff; use correct grammar and spelling; answer questions on a wide range of recreation subjects; handle a variety of emergency situations specific to recreation programs and facilities. Special Working Conditions: Must be willing and able to work irregular hours, including weekends, holidays, days and evenings, on a regular basis as a condition of employment. Note: This position works a varied schedule of assigned hours, Monday - Friday, weekends, and holidays as needed, including mandatory work schedule for facility and citywide special events as needed . For the Senior Mobility program: Ability to lift up to 30 pounds. Bilingual fluency in English and Spanish, Vietnamese, Cambodian, Hmong, Korean, or Samoan is highly desirable. Selection Process All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of a completed City online application. Click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide The Human Resources and Parks, Recreation and Community Services Departments will review the applications and those candidates who possess the most pertinent qualifications will be invited for an oral interview by the hiring department. For additional information, please call the Parks, Recreation and Community Services Department at (714) 571-4258. NOTE: Prior to appointment, a background records check and medical exam will be conducted. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Part-Time employees accrue paid sick leave at the rate of one (1) hour of paid sick leave for every thirty (30) hours worked up to a maximum accrual of 6 days or 48 hours. Employees are eligible to use 3 days or 24 hours of accrued paid sick leave in a 12-month period. For additional information please visit the Department of Industrial Relations Website: www.dir.ca.gov/dlse/Paid_Sick_Leave.htm Closing Date/Time:
Mar 07, 2024
Part Time
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. This is a part-time position. The incumbent will work an average of 19 hours per week. Work schedule is to be determined. Primary bilingual pay is an additional $1.01/hr, if applicable. This recruitment is open until further notice and can close at any time and without notice. Essential Functions Include But Are Not Limited To Under general supervision and direction of the Community Services Supervisor, oversees other part-time staff and volunteers at a City recreation facility; assists in planning, organizing, implementing, managing, promoting, and evaluating a variety of community activities and services, including but not limited to: recreation classes, day camps, community garden, senior recreation, special events, facility rental and daily facility operations. Implement and oversee recreation activities in connection with recreation services programs; perform a variety of technical support, clerical, and lead worker functions related to recreation facility and program operations; coordinate and direct the work of temporary staff and volunteers; monitor the day-to-day operation of specific programs and facilities; perform administrative duties related to assignments; and perform related work as required. Ensures safety standards, sanitary requirements and regulations governing public safety are enforced. Coordinates daily center facility operations and documentation, preparation of deposits, staff schedules, develop reports, assist in procuring contract recreation class instructors, recreation class registration information, and maintenance of center supplies inventory and equipment. Respond to public inquiries about parks, recreation and community services programs and requests for service from interested community groups and citizens. Assist in establishing and maintaining a volunteer program. Answer phones, emails, customer inquiries and perform office support. May be required to perform cooperatively in work team activities and perform other related tasks as required. Other duties as assigned. If assigned to the Senior Mobility Program : Under general supervision, performs responsible work in the development and implementation of transportation-related programs and recreational activities designed to improve the quality of life of our senior participants; coordinate routes with program drivers to ensure participants arrive and depart from the senior center in a timely and organized manner; oversee program staff working schedules and duties; serve as back-up driver, as needed; conduct driver's training; be responsible for compliance or driver certifications and for submission of vehicles for mandated inspections and maintenance requests; communicate program information (e.g. shopping trips, activities, excursions, staff changes) to senior center staff; keep record of program participants; compile monthly reports regarding program statistics and submit to the Community Services Supervisor; compile quarterly program data for annual California Highway Patrol audit, which includes record-keeping of daily inspection reports and mileage data; schedule weekly shopping trips, monthly excursions/mini-excursions and accommodate transportation requests from senior center staff; create promotional brochures, flyers and newsletter page; address inquiries and concerns regarding the program. Depending on assignment, the incumbent may also have responsibilities specific to the following: Supervises and interacts with program participants at senior centers, or parks, and other activity locations; oversees program part-time staff; prepares promotional materials for program activities; addresses emergency/accident issues regarding patrons and facilities; meets and confers with participants and center staff regarding program policies and procedures; plans, organizes, promotes and conducts activities for senior participants; assists in the development and implementation of center goals and objectives; and performs other tasks as required. Minimum Qualifications Applicants must be at least 18 years of age. Two years of experience handling recreation programs and activities, including program planning, leadership, interaction with the public and strong CivicRec registration software principles. Knowledge of city facility usage, classes and special events or related experience. For Senior Mobility Program: Preferably, some experience in general transportation and driving. Education: Two years college coursework with an emphasis in education, recreation administration, public administration, business administration, child development, gerontology or related field or any equivalent combination of training and experience that provides the desirable knowledge, skills and abilities. Ability to deal professionally with customers of all ages. License/Certificate: Possession and retention of a valid California Class C driver's license is required CPR and First Aid certificates are desirable DESIRABLE KNOWLEDGE AND ABILITIES Knowledge of: Internet, computers, Microsoft Office, current office software applications and strong CivicRec registration software background. Strong recreation and special events programming background combined with educational techniques and customer service experience; City and agency policies, procedures, and their effective implementation. Ability to: work in a team environment, work with children, adults, and seniors; understand and communicate effectively in English, both verbally and in writing to public and staff; use correct grammar and spelling; answer questions on a wide range of recreation subjects; handle a variety of emergency situations specific to recreation programs and facilities. Special Working Conditions: Must be willing and able to work irregular hours, including weekends, holidays, days and evenings, on a regular basis as a condition of employment. Note: This position works a varied schedule of assigned hours, Monday - Friday, weekends, and holidays as needed, including mandatory work schedule for facility and citywide special events as needed . For the Senior Mobility program: Ability to lift up to 30 pounds. Bilingual fluency in English and Spanish, Vietnamese, Cambodian, Hmong, Korean, or Samoan is highly desirable. Selection Process All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of a completed City online application. Click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide The Human Resources and Parks, Recreation and Community Services Departments will review the applications and those candidates who possess the most pertinent qualifications will be invited for an oral interview by the hiring department. For additional information, please call the Parks, Recreation and Community Services Department at (714) 571-4258. NOTE: Prior to appointment, a background records check and medical exam will be conducted. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Part-Time employees accrue paid sick leave at the rate of one (1) hour of paid sick leave for every thirty (30) hours worked up to a maximum accrual of 6 days or 48 hours. Employees are eligible to use 3 days or 24 hours of accrued paid sick leave in a 12-month period. For additional information please visit the Department of Industrial Relations Website: www.dir.ca.gov/dlse/Paid_Sick_Leave.htm Closing Date/Time:
MISSOULA COUNTY, MONTANA
Missoula, Montana, United States
Definition Priority Application Date: March 28, 2024 by 5:00 PM (Mountain Time) Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled. TO APPLY: Please complete all sections of the online application , even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Please include with your completed application the following attachments: Cover Letter. Please address in your Cover Letter your experience working in a medical office, dental office, or a call center. Incomplete applications and applications without required attachments will be disqualified. Complete job description available upon request to the Department of Human Resources. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula! Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. The Partnership Health Center PSR Team engages in department and inter-department celebrations and recognition on a regular basis. Our Call Center PSR team is located on the Partnership Health Center campus. Join a fast-paced and supportive environment answering inbound calls to our health center. In the Creamery building, Dental PSRs work in a close team environment with dental assistants, hygienists, and dentists; Medical PSRs team-up with medical assistants and providers to provide exceptional patient care and experience. Experience in a Call Center or prior work in a dental or medical office is preferred. Performs a variety of clerical and reception duties; assesses patient income information and determines eligibility for discounted fees or services at Partnership Health Center (PHC). Representative Examples of Work Greets and registers patients for appointments; receives and screens incoming telephone calls; records messages and routes calls to appropriate departments. Schedules patient appointments and enters patient information into the computer following established protocols; prints and distributes daily schedules; makes appointment reminder calls to patients. Reviews patient charts for required updates to medical forms; verifies income and payor sources; updates patient information in charts and computer system. Interviews patients in need of financial assistance. Informs patients about the sliding fee scale and eligibility requirements. Obtains proof of income documentation, determines eligibility, and places patient on the sliding fee scale. Maintains documentation and follows up with patients to ensure completion of application process. Refers patients to a Senior or Lead Patient Services Representative if eligible for Medicaid, Medicare, or for help purchasing insurance. Calculates nominal fees and collects money for patient visit and outstanding amounts owed by patient. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Works as member of a patient care team(s) assisting clinical staff to ensure efficient, accurate scheduling practices and quality patient care. Facilitates patient flow so patients are seen in a timely manner. Communicates schedule delays and changes to patients. Assures that front and back doors are locked at the end of the shift. Straightens chairs and magazines in lobby area. May be responsible for managing waiting and/or cancelation lists for assigned care team(s). May assist patients to fill out medical information/forms. May assist with medical records or secretarial support services. Performs related work as required or directed. SUPERVISION RECEIVED : Works under the general supervision of Director of Patient Services. Note: The Finance office will train and audit sliding fee scale calculations and provide guidance and recommendations for improvement as needed. SUPERVISION EXERCISED : None. May explain and review work procedures with work study students, volunteers or intermittent employees. WORKING RELATIONSHIPS : Has numerous contacts with the general public and persons from other PHC departments on routine matters for the purpose of giving and obtaining information. Has regular contact with PHC Finance Office staff for guidance and recommendations on sliding fee scale calculations and to coordinate efforts. Regular contact with other members of the provider care team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: KNOWLEDGE : Working knowledge of modern medical office practices and procedures, including computerized scheduling for patient visits. Working knowledge of medical terminology. Working knowledge of business English, spelling, punctuation and math. Working knowledge of the principles and practices of Medicare/Medicaid billing. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. Working knowledge of PHC’s sliding fee scale eligibility requirements and process. Working knowledge of eligibility factors for Medicare and Medicaid. Basic knowledge of the rules and regulations of the Affordable Care Act. SKILLS : Skill in the use of modern office machines and multi-line phone systems. Skill in the use of data entry equipment as demonstrated by basic keyboarding speed (35 WPM). ABILITIES : Ability to learn assigned tasks and procedures. Ability to perform detailed work in a precise and accurate manner, manage multiple tasks and priorities, work independently and work in a stressful and hectic environment. Ability to collect and reconcile large sums of money. Ability to use initiative and good judgment and sufficient maturity to handle the confidential aspects of the work. Ability to communicate effectively in the English language, orally and in writing. Ability to establish and maintain effective working relationships with diverse individuals and groups. Ability to always put patients at the center of PHC’s service model and carry out supportive customer service in all duties. Ability to work as a part of a team, proactively seeking out ways to help patients and co-workers alike. Minimum Qualifications An equivalent combination of education and experience may be considered. EDUCATION : Requires high school graduation or GED. EXPERIENCE : Requires one year of face to face customer service experience. SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. This position is not eligible for remote work. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light lifting and carrying of files or supplies (up to 20 lbs.). Work may include early morning or evening hours. The employee may risk exposure to communicable diseases. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses. Closing Date/Time: Continuous
Mar 23, 2024
Full Time
Definition Priority Application Date: March 28, 2024 by 5:00 PM (Mountain Time) Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled. TO APPLY: Please complete all sections of the online application , even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Please include with your completed application the following attachments: Cover Letter. Please address in your Cover Letter your experience working in a medical office, dental office, or a call center. Incomplete applications and applications without required attachments will be disqualified. Complete job description available upon request to the Department of Human Resources. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula! Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. The Partnership Health Center PSR Team engages in department and inter-department celebrations and recognition on a regular basis. Our Call Center PSR team is located on the Partnership Health Center campus. Join a fast-paced and supportive environment answering inbound calls to our health center. In the Creamery building, Dental PSRs work in a close team environment with dental assistants, hygienists, and dentists; Medical PSRs team-up with medical assistants and providers to provide exceptional patient care and experience. Experience in a Call Center or prior work in a dental or medical office is preferred. Performs a variety of clerical and reception duties; assesses patient income information and determines eligibility for discounted fees or services at Partnership Health Center (PHC). Representative Examples of Work Greets and registers patients for appointments; receives and screens incoming telephone calls; records messages and routes calls to appropriate departments. Schedules patient appointments and enters patient information into the computer following established protocols; prints and distributes daily schedules; makes appointment reminder calls to patients. Reviews patient charts for required updates to medical forms; verifies income and payor sources; updates patient information in charts and computer system. Interviews patients in need of financial assistance. Informs patients about the sliding fee scale and eligibility requirements. Obtains proof of income documentation, determines eligibility, and places patient on the sliding fee scale. Maintains documentation and follows up with patients to ensure completion of application process. Refers patients to a Senior or Lead Patient Services Representative if eligible for Medicaid, Medicare, or for help purchasing insurance. Calculates nominal fees and collects money for patient visit and outstanding amounts owed by patient. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Works as member of a patient care team(s) assisting clinical staff to ensure efficient, accurate scheduling practices and quality patient care. Facilitates patient flow so patients are seen in a timely manner. Communicates schedule delays and changes to patients. Assures that front and back doors are locked at the end of the shift. Straightens chairs and magazines in lobby area. May be responsible for managing waiting and/or cancelation lists for assigned care team(s). May assist patients to fill out medical information/forms. May assist with medical records or secretarial support services. Performs related work as required or directed. SUPERVISION RECEIVED : Works under the general supervision of Director of Patient Services. Note: The Finance office will train and audit sliding fee scale calculations and provide guidance and recommendations for improvement as needed. SUPERVISION EXERCISED : None. May explain and review work procedures with work study students, volunteers or intermittent employees. WORKING RELATIONSHIPS : Has numerous contacts with the general public and persons from other PHC departments on routine matters for the purpose of giving and obtaining information. Has regular contact with PHC Finance Office staff for guidance and recommendations on sliding fee scale calculations and to coordinate efforts. Regular contact with other members of the provider care team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: KNOWLEDGE : Working knowledge of modern medical office practices and procedures, including computerized scheduling for patient visits. Working knowledge of medical terminology. Working knowledge of business English, spelling, punctuation and math. Working knowledge of the principles and practices of Medicare/Medicaid billing. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. Working knowledge of PHC’s sliding fee scale eligibility requirements and process. Working knowledge of eligibility factors for Medicare and Medicaid. Basic knowledge of the rules and regulations of the Affordable Care Act. SKILLS : Skill in the use of modern office machines and multi-line phone systems. Skill in the use of data entry equipment as demonstrated by basic keyboarding speed (35 WPM). ABILITIES : Ability to learn assigned tasks and procedures. Ability to perform detailed work in a precise and accurate manner, manage multiple tasks and priorities, work independently and work in a stressful and hectic environment. Ability to collect and reconcile large sums of money. Ability to use initiative and good judgment and sufficient maturity to handle the confidential aspects of the work. Ability to communicate effectively in the English language, orally and in writing. Ability to establish and maintain effective working relationships with diverse individuals and groups. Ability to always put patients at the center of PHC’s service model and carry out supportive customer service in all duties. Ability to work as a part of a team, proactively seeking out ways to help patients and co-workers alike. Minimum Qualifications An equivalent combination of education and experience may be considered. EDUCATION : Requires high school graduation or GED. EXPERIENCE : Requires one year of face to face customer service experience. SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. This position is not eligible for remote work. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light lifting and carrying of files or supplies (up to 20 lbs.). Work may include early morning or evening hours. The employee may risk exposure to communicable diseases. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses. Closing Date/Time: Continuous
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 538016; 04/17/2024 Online Programs Sr. Designer and Coordinator Information Technology Consultant III - Expert Center for Effective Teaching and Learning (CETL) Salary Range : $4,912 - $12,124/Monthly (Budgeted Hiring Salary Range: $7,020 - $7,770/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : Cal State LA's Center for Effective Teaching and Learning (CETL) creates and provides programming on teaching best practices including the use of academic technology in face-to-face, hybrid, and online learning environments. The Center's major projects include: designing, building, coordinating, and facilitating professional learning for faculty on effective teaching and effective use of academic technology ( e.g., teaching with AI, career engaged teaching); coordinating state-side, campus-wide on line and hybrid course development; developing extended education on line programs and certificates through the College of Professional and Global Education (PaGE); supporting cross-institutional alliances between the CSU and UC systems (e.g., UCSF Amend Program). Reporting to CETL's Executive Director, the Sr. Designer/Coordinator will work in a fast-paced team environment. They will serve as an instructional design team lead and help oversee programming and course redesign operations. The Sr. Designer/Coordinator will function as the project manager of the following areas: design, develop, and launch a fully online Prison Guard Certificate Program and Prison Guard B.A. in partnership with the college of PaGE and UCSF Amend; strategically design and develop extended education online programs at Cal State LA in partnership with the PaGE; architect new and innovative online program offerings not currently available in the online learning marketplace (e.g., flexible degree paths, stackable certificates); coordinate with a team of faculty subject matter experts, the Director of Programs and Workforce Development at the College of PaGE, and other instructional support professionals to lead the design and implementation of any proposed self-support on line programs and/or certificates, ensuring exceptional learner experiences to outside-of-campus audiences; provide day-to-day operational oversight of the campus Online Course Development Program (OCDP), which supports the development of 100 hybrid/online courses each year; collaborate closely with faculty and college leadership teams to align online and hybrid course content with program objectives, accreditation standards, and best practices in online education; provide day-to-day operational oversight of online quality assurance efforts, including Quality Matters course reviews and course certifications; develop novel, professional learning opportunities for lecturers, tenure-track, and tenured faculty, addressing pressing issues facing higher education teaching and learning related to online learning; design and create short and long form programming, offered live in-person/online, or asynchronously. Project management duties include developing/maintaining project plans and sharing progress reports to keep stakeholders informed. The incumbent also develops modular instructional design elements and processes for their assigned programs (e.g., templates, training resources, samples/examples). The Sr. Designer/Coordinator also provides faculty drop-in support to faculty clients, and provide training, support, and resources to faculty and staff on the effective use of instructional technologies and best practices in teaching and learning in CETL's Virtual Support. Required Qualifications & Experience : Bachelor's degree from an accredited four-year college or university in instructional design, instructional technology, communications, computer science, information systems, or closely related field. At least five years of experience in instructional design and training, at a higher education institution. Experience with software applications such as Adobe Create Suite, Microsoft Office, Camtasia, Captivate, and/or articulate to create training and/or instructional content. Experience using a variety of educational technology tools ( e.g., screen capture, webcasting, file storage, on line collaboration, student response systems, survey tools, ePortfolios, etc.) to support teaching and learning. Experience redesigning courses from a face-to-face format to the hybrid and/or fully online format. Demonstrated knowledge of learning management systems (LMS). Demonstrated knowledge of instructional design principles, instructional development models, and adult learning theory. Strong troubleshooting, problem-solving, and writing skills. Strong oral communication skills. Must possess excellent customer service skills and strong presentation skills. Excellent interpersonal/intercultural skills working with a diverse group of faculty, staff, students, and administrators. Excellent organizational and time management skills. Demonstrated ability to write, develop, and publish training guides; support documentation, online tutorials, and/or video- or web-based training materials. Ability to train and oversee student employees. Ability to work independently with minimal supervision. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Master's or advanced degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field. Demonstrated project management skill leading professional learning program. Experience building and facilitating the development of academic programs online. Experience overseeing course redesign programs and working with faculty in their development of hybrid/blended and/or fully online courses or programs. Experience with assessment of instructional materials, courses, and programs using various evaluation methods, including learner analytics. Experience teaching expert adults, particularly higher education faculty. Experience supporting users with an LMS. Experience in the development of quality online course content and appropriate uses of academic technologies. Demonstrated knowledge of universal design principles and accessibility standards (e.g., Section 508). Familiarity with the Quality Matters (QM) rubric and/or completion of QM training workshops. Closing Date : Review of applications will begin on 5/1/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 17 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 18, 2024
Job No: 538016; 04/17/2024 Online Programs Sr. Designer and Coordinator Information Technology Consultant III - Expert Center for Effective Teaching and Learning (CETL) Salary Range : $4,912 - $12,124/Monthly (Budgeted Hiring Salary Range: $7,020 - $7,770/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : Cal State LA's Center for Effective Teaching and Learning (CETL) creates and provides programming on teaching best practices including the use of academic technology in face-to-face, hybrid, and online learning environments. The Center's major projects include: designing, building, coordinating, and facilitating professional learning for faculty on effective teaching and effective use of academic technology ( e.g., teaching with AI, career engaged teaching); coordinating state-side, campus-wide on line and hybrid course development; developing extended education on line programs and certificates through the College of Professional and Global Education (PaGE); supporting cross-institutional alliances between the CSU and UC systems (e.g., UCSF Amend Program). Reporting to CETL's Executive Director, the Sr. Designer/Coordinator will work in a fast-paced team environment. They will serve as an instructional design team lead and help oversee programming and course redesign operations. The Sr. Designer/Coordinator will function as the project manager of the following areas: design, develop, and launch a fully online Prison Guard Certificate Program and Prison Guard B.A. in partnership with the college of PaGE and UCSF Amend; strategically design and develop extended education online programs at Cal State LA in partnership with the PaGE; architect new and innovative online program offerings not currently available in the online learning marketplace (e.g., flexible degree paths, stackable certificates); coordinate with a team of faculty subject matter experts, the Director of Programs and Workforce Development at the College of PaGE, and other instructional support professionals to lead the design and implementation of any proposed self-support on line programs and/or certificates, ensuring exceptional learner experiences to outside-of-campus audiences; provide day-to-day operational oversight of the campus Online Course Development Program (OCDP), which supports the development of 100 hybrid/online courses each year; collaborate closely with faculty and college leadership teams to align online and hybrid course content with program objectives, accreditation standards, and best practices in online education; provide day-to-day operational oversight of online quality assurance efforts, including Quality Matters course reviews and course certifications; develop novel, professional learning opportunities for lecturers, tenure-track, and tenured faculty, addressing pressing issues facing higher education teaching and learning related to online learning; design and create short and long form programming, offered live in-person/online, or asynchronously. Project management duties include developing/maintaining project plans and sharing progress reports to keep stakeholders informed. The incumbent also develops modular instructional design elements and processes for their assigned programs (e.g., templates, training resources, samples/examples). The Sr. Designer/Coordinator also provides faculty drop-in support to faculty clients, and provide training, support, and resources to faculty and staff on the effective use of instructional technologies and best practices in teaching and learning in CETL's Virtual Support. Required Qualifications & Experience : Bachelor's degree from an accredited four-year college or university in instructional design, instructional technology, communications, computer science, information systems, or closely related field. At least five years of experience in instructional design and training, at a higher education institution. Experience with software applications such as Adobe Create Suite, Microsoft Office, Camtasia, Captivate, and/or articulate to create training and/or instructional content. Experience using a variety of educational technology tools ( e.g., screen capture, webcasting, file storage, on line collaboration, student response systems, survey tools, ePortfolios, etc.) to support teaching and learning. Experience redesigning courses from a face-to-face format to the hybrid and/or fully online format. Demonstrated knowledge of learning management systems (LMS). Demonstrated knowledge of instructional design principles, instructional development models, and adult learning theory. Strong troubleshooting, problem-solving, and writing skills. Strong oral communication skills. Must possess excellent customer service skills and strong presentation skills. Excellent interpersonal/intercultural skills working with a diverse group of faculty, staff, students, and administrators. Excellent organizational and time management skills. Demonstrated ability to write, develop, and publish training guides; support documentation, online tutorials, and/or video- or web-based training materials. Ability to train and oversee student employees. Ability to work independently with minimal supervision. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Master's or advanced degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field. Demonstrated project management skill leading professional learning program. Experience building and facilitating the development of academic programs online. Experience overseeing course redesign programs and working with faculty in their development of hybrid/blended and/or fully online courses or programs. Experience with assessment of instructional materials, courses, and programs using various evaluation methods, including learner analytics. Experience teaching expert adults, particularly higher education faculty. Experience supporting users with an LMS. Experience in the development of quality online course content and appropriate uses of academic technologies. Demonstrated knowledge of universal design principles and accessibility standards (e.g., Section 508). Familiarity with the Quality Matters (QM) rubric and/or completion of QM training workshops. Closing Date : Review of applications will begin on 5/1/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 17 2024 Pacific Daylight Time Applications close: Closing Date/Time:
City of Grand Prairie, TX
Grand Prairie, Texas, United States
Job Summary Grand Prairie Animal Services serves a rapidly expanding community of over 200,000 people and their pets. Last fiscal year, over 7,500 animals were cared for across both onsite and field operations. As a division, we pride ourselves in being an Ally for the Animals, a Resource for the Community, and having Compassion for All. In the newly created role of Medical Supervisor, you will have the opportunity to continue the development of an exceptional team, set direction and promote operational change for better efficiency and effectiveness, and enhance the veterinary resources available for the public as access to pet care becomes more limited than ever before. If this resonates with you, apply now to join and complete our leadership team at Grand Prairie Animal Services. We offer competitive salaries, comprehensive benefits, and opportunities for career growth and development. Our team is committed to fostering a diverse and inclusive workplace culture, where all employees feel valued and respected. The purpose of this position is to direct vision, coordinate staff, and effectively lead operations for assigned subsects of the Animal Services Division in all matters ranging from day-to-day operations to public safety emergencies. This position oversees Raving Fans customer service, certification, and compliance in line with both state and federal laws, public communications, and life-saving programming. Other duties include holding or facilitating proper state-mandated licensing, responding to citizen inquiries or complaints, and performing other duties as required. Essential Job Functions Supervises personnel by observing and monitoring work tasks; innovatively identifying methods to maximize department's effectiveness and providing feedback to employees accordingly; evaluating work performance; assisting input to correct deficiencies; coordinating training, certification, and continuing education to meet state requirements and internal expectations; scheduling work assignments; and providing input on hiring and disciplinary actions. Quickly responds and modifies operations during times of emergent response that pose a public safety risk or threat to the community's domestic pet population, including but not limited to severe weather events; zoonotic or highly contagious disease outbreaks; and aggressive animals. Provides daily Raving Fans service to citizens by overseeing coordination of assigned operations; ensuring adequate staffing levels to handle responsibilities; answering questions; and handling complaints. Assesses/approves animals for humane euthanasia when necessary. Assists Animal Services Manager with developing, organizing, and implementing activities and action plans to achieve divisional goals and objectives; reviews and proposes modifications to standard operating procedures to ensure efficient and economical use of resources. Facilitates strong relationships with other city departments, local education institutions, outside businesses, community organizations, nonprofits, contracted vendors, and community leaders. Audits, assesses, and troubleshoots animal services software systems and complementing technologies. Maintains inventory, records and equipment; and overseeing interns, volunteers or temporary staff when needed. Overseeing programming and associated staffing, directly or indirectly based on supervisory assignment, in the following areas: Animal Resource Call Center; Social Media Strategy & Operations; PPAC Customer Care & Administrative Support; Contract Administration & Budgetary Recommendations; Invoice Payment & Operating Inventory Coordination; Training, Certification & General Licensing Coordination; Building Maintenance & Asset Coordination; Event Programming & Operations; Foster Programming & Operations; Rescue Programming & Operations; PPAC Admission Strategy & Operations; Coordination/Development of Contracted Veterinarians & Clinics Relations; Onsite Neonatal & Underaged Animal Care; Intensive Care Unit Programming & Onsite Care; Medical Appointment/Drop-off Coordination; Spay/Neuter & Animal Medical Wellness Operations; After-Hours Emergent Animal Medical Care Coordination; Radiation Safety & Operations; Clinic Drug Log & DEA Licensing Coordination; Community Cat Programming; 24/7 Field Service Request Response; Rabies Testing & Quarantine Coordination; Animal Cruelty Investigation & Response; Onsite Animal Population Care; Onsite Animal Routing & Disposition. Performs all duties of subordinate animal services employees when necessary and serves as Acting Animal Services Manager as needed. All other duties as assigned by a direct supervisor within the department. Functional Area Essential Duties Supervises an exceptional team comprised of a Lead Veterinary Technician, (2) Veterinary Technicians, and a Veterinary Assistant.Oversees recruitment, scheduling, and relationship development with contracted veterinarians, both contracted and through community partnerships.Facilitates day-to-day care of onsite underaged animal care as well as animals in critical medical status, including but not limited to those being treated for Panleukopenia or Parvovirus.Works closely with the Operations Development Team to coordinate medical appointments and/or drop-off for animals served through our programs, including but not limited to adoption and foster.Coordinates and oversees on- and off-site spay/neuter operations as well as assignment of staff to ensure proper administration of prescribed medications, both oral and injectable, and general wellness care of the onsite animal population.Ensures on-call duties are properly covered and rotated amongst the Medical Team for after-hours emergency response and, if needed, coordination with the emergency clinic.Functions as Radiation Safety Officer and ensures compliance with state regulations regarding X-ray operations.Maintains clinic drug log as required by DVM in possession of the facility’s DEA license & coordinates any changes in licensing as needed. Minimum Qualifications Work requires a high school diploma or G.E.D. Five years of related experience. Valid Texas Class C Driver's License preferred. Texas Euthanasia Technician Certification or ability to receive certification within 120 days of employment. Ability to read and understand papers, periodicals, journals, manuals, written directions, policies, etc. Typically, this level is obtained in high school up to college. However, it may be obtained from experience and self-study. Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study. Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study. The physical demands of this position are considered medium in nature. Typically, this means exerting 20 - 50 lbs. occasionally, 10 - 25 lbs. frequently, or up to 10 lbs. constantly. Closing Date/Time: 5/17/2024 5:00 PM Central
Apr 12, 2024
Full Time
Job Summary Grand Prairie Animal Services serves a rapidly expanding community of over 200,000 people and their pets. Last fiscal year, over 7,500 animals were cared for across both onsite and field operations. As a division, we pride ourselves in being an Ally for the Animals, a Resource for the Community, and having Compassion for All. In the newly created role of Medical Supervisor, you will have the opportunity to continue the development of an exceptional team, set direction and promote operational change for better efficiency and effectiveness, and enhance the veterinary resources available for the public as access to pet care becomes more limited than ever before. If this resonates with you, apply now to join and complete our leadership team at Grand Prairie Animal Services. We offer competitive salaries, comprehensive benefits, and opportunities for career growth and development. Our team is committed to fostering a diverse and inclusive workplace culture, where all employees feel valued and respected. The purpose of this position is to direct vision, coordinate staff, and effectively lead operations for assigned subsects of the Animal Services Division in all matters ranging from day-to-day operations to public safety emergencies. This position oversees Raving Fans customer service, certification, and compliance in line with both state and federal laws, public communications, and life-saving programming. Other duties include holding or facilitating proper state-mandated licensing, responding to citizen inquiries or complaints, and performing other duties as required. Essential Job Functions Supervises personnel by observing and monitoring work tasks; innovatively identifying methods to maximize department's effectiveness and providing feedback to employees accordingly; evaluating work performance; assisting input to correct deficiencies; coordinating training, certification, and continuing education to meet state requirements and internal expectations; scheduling work assignments; and providing input on hiring and disciplinary actions. Quickly responds and modifies operations during times of emergent response that pose a public safety risk or threat to the community's domestic pet population, including but not limited to severe weather events; zoonotic or highly contagious disease outbreaks; and aggressive animals. Provides daily Raving Fans service to citizens by overseeing coordination of assigned operations; ensuring adequate staffing levels to handle responsibilities; answering questions; and handling complaints. Assesses/approves animals for humane euthanasia when necessary. Assists Animal Services Manager with developing, organizing, and implementing activities and action plans to achieve divisional goals and objectives; reviews and proposes modifications to standard operating procedures to ensure efficient and economical use of resources. Facilitates strong relationships with other city departments, local education institutions, outside businesses, community organizations, nonprofits, contracted vendors, and community leaders. Audits, assesses, and troubleshoots animal services software systems and complementing technologies. Maintains inventory, records and equipment; and overseeing interns, volunteers or temporary staff when needed. Overseeing programming and associated staffing, directly or indirectly based on supervisory assignment, in the following areas: Animal Resource Call Center; Social Media Strategy & Operations; PPAC Customer Care & Administrative Support; Contract Administration & Budgetary Recommendations; Invoice Payment & Operating Inventory Coordination; Training, Certification & General Licensing Coordination; Building Maintenance & Asset Coordination; Event Programming & Operations; Foster Programming & Operations; Rescue Programming & Operations; PPAC Admission Strategy & Operations; Coordination/Development of Contracted Veterinarians & Clinics Relations; Onsite Neonatal & Underaged Animal Care; Intensive Care Unit Programming & Onsite Care; Medical Appointment/Drop-off Coordination; Spay/Neuter & Animal Medical Wellness Operations; After-Hours Emergent Animal Medical Care Coordination; Radiation Safety & Operations; Clinic Drug Log & DEA Licensing Coordination; Community Cat Programming; 24/7 Field Service Request Response; Rabies Testing & Quarantine Coordination; Animal Cruelty Investigation & Response; Onsite Animal Population Care; Onsite Animal Routing & Disposition. Performs all duties of subordinate animal services employees when necessary and serves as Acting Animal Services Manager as needed. All other duties as assigned by a direct supervisor within the department. Functional Area Essential Duties Supervises an exceptional team comprised of a Lead Veterinary Technician, (2) Veterinary Technicians, and a Veterinary Assistant.Oversees recruitment, scheduling, and relationship development with contracted veterinarians, both contracted and through community partnerships.Facilitates day-to-day care of onsite underaged animal care as well as animals in critical medical status, including but not limited to those being treated for Panleukopenia or Parvovirus.Works closely with the Operations Development Team to coordinate medical appointments and/or drop-off for animals served through our programs, including but not limited to adoption and foster.Coordinates and oversees on- and off-site spay/neuter operations as well as assignment of staff to ensure proper administration of prescribed medications, both oral and injectable, and general wellness care of the onsite animal population.Ensures on-call duties are properly covered and rotated amongst the Medical Team for after-hours emergency response and, if needed, coordination with the emergency clinic.Functions as Radiation Safety Officer and ensures compliance with state regulations regarding X-ray operations.Maintains clinic drug log as required by DVM in possession of the facility’s DEA license & coordinates any changes in licensing as needed. Minimum Qualifications Work requires a high school diploma or G.E.D. Five years of related experience. Valid Texas Class C Driver's License preferred. Texas Euthanasia Technician Certification or ability to receive certification within 120 days of employment. Ability to read and understand papers, periodicals, journals, manuals, written directions, policies, etc. Typically, this level is obtained in high school up to college. However, it may be obtained from experience and self-study. Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study. Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study. The physical demands of this position are considered medium in nature. Typically, this means exerting 20 - 50 lbs. occasionally, 10 - 25 lbs. frequently, or up to 10 lbs. constantly. Closing Date/Time: 5/17/2024 5:00 PM Central
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 538008; 4/9/2024 EQUITY PROGRAMS SENIOR DESIGNER AND COORDINATOR Information Technology Consultant - Expert Center for Effective Teaching and Learning (CETL) Salary Range : $7,020 - $13,594/Monthly Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : Cal State LA's Center for Effective Teaching and Learning (CETL) creates and provides programming on teaching best practices including the use of academic technology in face-to-face, hybrid, and online learning environments. The Center's major projects include: designing, building, coordinating, and facilitating professional learning for faculty on effective teaching and effective use of academic technology ( e.g., teaching with AI, career engaged teaching); coordinating state-side, campus-wide online and hybrid course development; developing extended education online programs and certificates through the College of Professional and Global Education (PaGE); driving accessible technology initiatives in partnership with ITS Campus Accessibility; supporting new signature university programs (e.g., Prison B.A. Graduation Initiative) and/or faculty fellows. Reporting to CETL's Executive Director, the Sr. Designer/Coordinator will work in a fast-paced team environment. They will serve as an instructional design team lead and help oversee programming and course redesign operations. The Sr. Designer/Coordinator will function as the project manager of the following areas. Create new signature university programs that support faculty teaching in the Prison B.A. Program (Prison Graduation Initiative) in coordination with PaGE expand programming offerings beyond Cal State LA faculty to outside audiences, supporting other California higher education institutions and workforce development initiatives, design and develop programming content, provide project management, and coordinate with faculty program directors. Design workforce development programming and professional learning opportunities for lecturers, addressing pressing issues facing higher education teaching and learning related to equity. Design and create short and long form programming, offered multi-modally, e.g., live in-person/online, or asynchronously. Provide day-to-day operational oversight of the Academic Affairs ATI initiatives, mandated by federal law and Chancellor's office directives for accessible instructional materials. Develop faculty outreach and awareness campaigns. Serve on the ATI AIM subcommittee. Coordinate ATI AIM efforts through related programs (Online Course Development Program). Create programming that supports faculty, departments, and colleges in developing curriculum to effectively use artificial intelligence (AI), anticipating disruptive technological and societal changes that affect enrollment and retention. Project management duties include developing/maintaining project plans and sharing progress reports to keep stakeholders informed. The incumbent also develops modular instructional design elements and processes for their assigned programs ( e.g., templates, training resources, samples/examples). The Sr. Designer/Coordinator also provides faculty drop-in support to faculty clients, and provide training, support, and resources to faculty and staff on the effective use of instructional technologies and best practices in teaching and learning in CEIL' s Virtual Support. Required Qualifications & Experience : Bachelor's degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field, and two years of closely related job experience. Experience with software applications such as Adobe Create Suite, Microsoft Office, Camtasia, Captivate, and/or Articulate to create training and/or instructional content. Experience using a variety of educational technology tools (e.g., screen capture, webcasting, file storage, online collaboration, student response systems, survey tools, ePortfolios, etc.) to support teaching and learning. Experience redesigning courses from a face-to-face format to the hybrid and/or fully online format. Demonstrated knowledge of learning management systems (LMS). Demonstrated knowledge of instructional design principles, instructional development models, and adult learning theory. Strong troubleshooting, problem-solving, and writing skills. Strong oral communication skills. Must possess excellent customer service skills and strong presentation skills. Excellent interpersonal/intercultural skills working with a diverse group of faculty, staff, students, and administrators. Excellent organizational and time management skills. Demonstrated ability to write, develop, and publish training guides, support documentation, online tutorials, and/or video- or web-based training materials. Ability to train and oversee student employees. Ability to work independently with minimal supervision. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Master's or advanced degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field. Five years of experience in instructional design and training, preferably at a higher education institution. Experience with: building and facilitating the development of academic programs online; overseeing course redesign programs and working with faculty in their development of hybrid/blended and/or fully online courses or programs; assessment of instructional materials, courses, and programs using various evaluation methods, including learner analytics; teaching expert adults, particularly higher education faculty; supporting users with an LMS; and in the development of quality online course content and appropriate uses of academic technologies. Demonstrated knowledge of universal design principles and accessibility standards (e.g., Section 508). Familiarity with the Quality Matters (QM) rubric and/or completion of QM training workshops. Ability to: develop, and publish training guides, support documentation, online tutorials, and/or video- or web-based training materials; train and oversee student employees; and work independently with minimal supervision. Closing Date : Review of applications will begin on April 23, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. As part of the interview process, a task will be included. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 09 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 10, 2024
Job No: 538008; 4/9/2024 EQUITY PROGRAMS SENIOR DESIGNER AND COORDINATOR Information Technology Consultant - Expert Center for Effective Teaching and Learning (CETL) Salary Range : $7,020 - $13,594/Monthly Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : Cal State LA's Center for Effective Teaching and Learning (CETL) creates and provides programming on teaching best practices including the use of academic technology in face-to-face, hybrid, and online learning environments. The Center's major projects include: designing, building, coordinating, and facilitating professional learning for faculty on effective teaching and effective use of academic technology ( e.g., teaching with AI, career engaged teaching); coordinating state-side, campus-wide online and hybrid course development; developing extended education online programs and certificates through the College of Professional and Global Education (PaGE); driving accessible technology initiatives in partnership with ITS Campus Accessibility; supporting new signature university programs (e.g., Prison B.A. Graduation Initiative) and/or faculty fellows. Reporting to CETL's Executive Director, the Sr. Designer/Coordinator will work in a fast-paced team environment. They will serve as an instructional design team lead and help oversee programming and course redesign operations. The Sr. Designer/Coordinator will function as the project manager of the following areas. Create new signature university programs that support faculty teaching in the Prison B.A. Program (Prison Graduation Initiative) in coordination with PaGE expand programming offerings beyond Cal State LA faculty to outside audiences, supporting other California higher education institutions and workforce development initiatives, design and develop programming content, provide project management, and coordinate with faculty program directors. Design workforce development programming and professional learning opportunities for lecturers, addressing pressing issues facing higher education teaching and learning related to equity. Design and create short and long form programming, offered multi-modally, e.g., live in-person/online, or asynchronously. Provide day-to-day operational oversight of the Academic Affairs ATI initiatives, mandated by federal law and Chancellor's office directives for accessible instructional materials. Develop faculty outreach and awareness campaigns. Serve on the ATI AIM subcommittee. Coordinate ATI AIM efforts through related programs (Online Course Development Program). Create programming that supports faculty, departments, and colleges in developing curriculum to effectively use artificial intelligence (AI), anticipating disruptive technological and societal changes that affect enrollment and retention. Project management duties include developing/maintaining project plans and sharing progress reports to keep stakeholders informed. The incumbent also develops modular instructional design elements and processes for their assigned programs ( e.g., templates, training resources, samples/examples). The Sr. Designer/Coordinator also provides faculty drop-in support to faculty clients, and provide training, support, and resources to faculty and staff on the effective use of instructional technologies and best practices in teaching and learning in CEIL' s Virtual Support. Required Qualifications & Experience : Bachelor's degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field, and two years of closely related job experience. Experience with software applications such as Adobe Create Suite, Microsoft Office, Camtasia, Captivate, and/or Articulate to create training and/or instructional content. Experience using a variety of educational technology tools (e.g., screen capture, webcasting, file storage, online collaboration, student response systems, survey tools, ePortfolios, etc.) to support teaching and learning. Experience redesigning courses from a face-to-face format to the hybrid and/or fully online format. Demonstrated knowledge of learning management systems (LMS). Demonstrated knowledge of instructional design principles, instructional development models, and adult learning theory. Strong troubleshooting, problem-solving, and writing skills. Strong oral communication skills. Must possess excellent customer service skills and strong presentation skills. Excellent interpersonal/intercultural skills working with a diverse group of faculty, staff, students, and administrators. Excellent organizational and time management skills. Demonstrated ability to write, develop, and publish training guides, support documentation, online tutorials, and/or video- or web-based training materials. Ability to train and oversee student employees. Ability to work independently with minimal supervision. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Master's or advanced degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field. Five years of experience in instructional design and training, preferably at a higher education institution. Experience with: building and facilitating the development of academic programs online; overseeing course redesign programs and working with faculty in their development of hybrid/blended and/or fully online courses or programs; assessment of instructional materials, courses, and programs using various evaluation methods, including learner analytics; teaching expert adults, particularly higher education faculty; supporting users with an LMS; and in the development of quality online course content and appropriate uses of academic technologies. Demonstrated knowledge of universal design principles and accessibility standards (e.g., Section 508). Familiarity with the Quality Matters (QM) rubric and/or completion of QM training workshops. Ability to: develop, and publish training guides, support documentation, online tutorials, and/or video- or web-based training materials; train and oversee student employees; and work independently with minimal supervision. Closing Date : Review of applications will begin on April 23, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. As part of the interview process, a task will be included. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 09 2024 Pacific Daylight Time Applications close: Closing Date/Time:
City of Tacoma, WA
Tacoma, Washington, United States
Position Description About the role: This senior leadership role is responsible for leading the Customer Services division and operations functions for Tacoma Public Utilities (TPU). This position oversees four teams specializing in call center operations, meter reading/field operations/mail services, customer assistance, and performance solutions. This includes five direct reports, a division of more than 150 union and non-unionized employees, and financial responsibility for $60M+ biennial budget. They will serve as part of the Customer Experience and External Affairs leadership team and engage with Communications, Community and Government Relations, and Customer Strategies and Analytics teams to ensure a unified customer experience. Under the direction of the Deputy Director of Customer Experience and External Affairs, the Customer Services Division Manager’s core focus is to plan, coordinate, and manage customer service operations. This role is responsible for the implementation of strategies, programs, policies, and procedures to assure high customer satisfaction that result in TPU customers feeling understood, valued, and empowered. About This Team : At TPU, we’re excited to bring Customer Experience to the forefront of what we do. We believe: All customers and communities deserve compassionate and equitable service from their utilities. Staff must be knowledgeable, empathetic advocates, who provide consistent, equitable support that assists customers in receiving the right solution. Partnering with our customers and creating dialogue with them that is understanding and supportive and continues to adapt with the changing landscape of both community and technology. Data is a powerful tool that informs decisions from our leadership, employees, customers, and community, through the lens of both qualitative and quantitative insights. Essential Duties Manage the Customer Services division, overseeing supervisors responsible for work scheduling, deliverables, customer service and experience operations, and quality control; manage, mentor, train, empower, and evaluate direct reports to lead them to develop their teams to their fullest potential through developing functional expertise and behaviors while fostering a continuous learning and development culture. Own the delivery of consistent business practices, processes, and standards to uphold high levels of customer satisfaction, minimize customer effort, and cultivate positive employee experiences. Oversee the development and implementation of performance metrics, policies, procedures, and regulations for the division. And support division financial operations, including budget development, monitoring, and procurement, from various sources across multiple activities and programs. Conduct interviews, make hiring decisions, and assess employee performance, while also ensuring adherence to human resources procedures related to recruitment, discipline, termination, and other related processes. Support the Deputy Director and executive leadership in formulating, executing, and overseeing departmental strategies, policies, goals, and objectives. Provide guidance on customer-focused action planning at the process level to ensure thorough implementation and alignment with customer needs. Provide customer experience policy guidance and direction to the entire TPU organization as an enterprise subject matter expert. Assist in leading and implementing improvement initiatives, programs, policies, and procedures tailored to enhance customer service operations. Ensure Customer Services division remains up-to-date with the latest rates regulations, laws, and policies of all utilities served. Provide input on the design of customer service systems to support customer experience goals, including new training programs, processes, technology, communications, automation, and more. Prepare and deliver comprehensive reports, testimonies, and presentations detailing the performance and effectiveness of customer service operations to TPU leadership and policymakers. This includes accuracy assessments, progress updates, program activities, policy updates, and budget considerations. The Ideal Candidate Ideally the successful candidate will possess: An enthusiasm and empathy for the customer . You don’t just like to help - you go above and beyond to provide the best possible experience to each customer and consider how to do so at scale. A passion for process and a keen eye for detail , with a focus on meeting timelines and exceeding expectations. It’s all in the details . A way with words. Whether you’re interacting with a customer, teammate, or leader in person, via email, or by chat, you’re clear and concise. Communication is Key . An Eye for Innovation . You’re a creative thinker who brings new ideas to the table. A mastery of Collaboration . You’re a team player. You believe that to transform the utility industry, we must work together! A Passion for Leadership . You have an open, positive, and collaborative leadership style and a desire to develop your team. Compensation and Benefits This salary range for this position is $143,312.00 - $201,801.60 annually. The City offers a comprehensive total rewards package with one of the best pension packages in the market. For complete details, please explore the City of Tacoma Benefits Guide and Tacoma Employee’s Retirement System website. Qualifications We are seeking candidates who possess a relevant combination of the education, demonstrated experience, and skills in most or all of the following areas: Minimum Education* Bachelor's degree in business or public administration, communications or directly related field Minimum Experience* 7 years of progressive experience in customer experience including 2 years prior as supervisor or manager *Equivalency: 1 year of experience = 1 year of education Desired Qualifications 5+ years as a supervisor or manager in customer experience work involving large volume customer service. Experience driving change through influence with ability to build strong relationships with cross-functional partners and evaluate existing policies, activities, and procedures; recommend and implement changes as appropriate. Expertise in establishing and cultivating relationships with labor unions while effectively negotiating contracts. Demonstrated experience with the principles and practices of customer service/customer experience and business administration. Knowledge of financial systems, including internal budgeting and customer accounting. Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick ( jhambrick@cityoftacoma.org ); if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play . The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/25/2024 5:00 PM Pacific
Apr 12, 2024
Full Time
Position Description About the role: This senior leadership role is responsible for leading the Customer Services division and operations functions for Tacoma Public Utilities (TPU). This position oversees four teams specializing in call center operations, meter reading/field operations/mail services, customer assistance, and performance solutions. This includes five direct reports, a division of more than 150 union and non-unionized employees, and financial responsibility for $60M+ biennial budget. They will serve as part of the Customer Experience and External Affairs leadership team and engage with Communications, Community and Government Relations, and Customer Strategies and Analytics teams to ensure a unified customer experience. Under the direction of the Deputy Director of Customer Experience and External Affairs, the Customer Services Division Manager’s core focus is to plan, coordinate, and manage customer service operations. This role is responsible for the implementation of strategies, programs, policies, and procedures to assure high customer satisfaction that result in TPU customers feeling understood, valued, and empowered. About This Team : At TPU, we’re excited to bring Customer Experience to the forefront of what we do. We believe: All customers and communities deserve compassionate and equitable service from their utilities. Staff must be knowledgeable, empathetic advocates, who provide consistent, equitable support that assists customers in receiving the right solution. Partnering with our customers and creating dialogue with them that is understanding and supportive and continues to adapt with the changing landscape of both community and technology. Data is a powerful tool that informs decisions from our leadership, employees, customers, and community, through the lens of both qualitative and quantitative insights. Essential Duties Manage the Customer Services division, overseeing supervisors responsible for work scheduling, deliverables, customer service and experience operations, and quality control; manage, mentor, train, empower, and evaluate direct reports to lead them to develop their teams to their fullest potential through developing functional expertise and behaviors while fostering a continuous learning and development culture. Own the delivery of consistent business practices, processes, and standards to uphold high levels of customer satisfaction, minimize customer effort, and cultivate positive employee experiences. Oversee the development and implementation of performance metrics, policies, procedures, and regulations for the division. And support division financial operations, including budget development, monitoring, and procurement, from various sources across multiple activities and programs. Conduct interviews, make hiring decisions, and assess employee performance, while also ensuring adherence to human resources procedures related to recruitment, discipline, termination, and other related processes. Support the Deputy Director and executive leadership in formulating, executing, and overseeing departmental strategies, policies, goals, and objectives. Provide guidance on customer-focused action planning at the process level to ensure thorough implementation and alignment with customer needs. Provide customer experience policy guidance and direction to the entire TPU organization as an enterprise subject matter expert. Assist in leading and implementing improvement initiatives, programs, policies, and procedures tailored to enhance customer service operations. Ensure Customer Services division remains up-to-date with the latest rates regulations, laws, and policies of all utilities served. Provide input on the design of customer service systems to support customer experience goals, including new training programs, processes, technology, communications, automation, and more. Prepare and deliver comprehensive reports, testimonies, and presentations detailing the performance and effectiveness of customer service operations to TPU leadership and policymakers. This includes accuracy assessments, progress updates, program activities, policy updates, and budget considerations. The Ideal Candidate Ideally the successful candidate will possess: An enthusiasm and empathy for the customer . You don’t just like to help - you go above and beyond to provide the best possible experience to each customer and consider how to do so at scale. A passion for process and a keen eye for detail , with a focus on meeting timelines and exceeding expectations. It’s all in the details . A way with words. Whether you’re interacting with a customer, teammate, or leader in person, via email, or by chat, you’re clear and concise. Communication is Key . An Eye for Innovation . You’re a creative thinker who brings new ideas to the table. A mastery of Collaboration . You’re a team player. You believe that to transform the utility industry, we must work together! A Passion for Leadership . You have an open, positive, and collaborative leadership style and a desire to develop your team. Compensation and Benefits This salary range for this position is $143,312.00 - $201,801.60 annually. The City offers a comprehensive total rewards package with one of the best pension packages in the market. For complete details, please explore the City of Tacoma Benefits Guide and Tacoma Employee’s Retirement System website. Qualifications We are seeking candidates who possess a relevant combination of the education, demonstrated experience, and skills in most or all of the following areas: Minimum Education* Bachelor's degree in business or public administration, communications or directly related field Minimum Experience* 7 years of progressive experience in customer experience including 2 years prior as supervisor or manager *Equivalency: 1 year of experience = 1 year of education Desired Qualifications 5+ years as a supervisor or manager in customer experience work involving large volume customer service. Experience driving change through influence with ability to build strong relationships with cross-functional partners and evaluate existing policies, activities, and procedures; recommend and implement changes as appropriate. Expertise in establishing and cultivating relationships with labor unions while effectively negotiating contracts. Demonstrated experience with the principles and practices of customer service/customer experience and business administration. Knowledge of financial systems, including internal budgeting and customer accounting. Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick ( jhambrick@cityoftacoma.org ); if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play . The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/25/2024 5:00 PM Pacific
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants The IT Application Analyst will be an individual contributor and team collaborator within the Customer Relationship Management ( CRM ) technology services team at Austin 3-1-1. This Position will develop, implement and configure technological solutions. This position is a key member of a diverse team responsible for highly complex city-wide projects and initiatives. In addition, this position will assist in the implementation of CRM projects to ensure projects are completed on time and budget. Tasks and responsibilities may include: review analysis of all current service requests from all platforms; configuration and testing of general database items; creating, updating, maintaining service request flows, supplemental specifications, technical specification documents; creating, monitoring, maintaining CRM reports and any process documentation. Candidates should be experienced working independently in a fast paced environment and be able to manage multiple, high profile projects simultaneously. Candidates should be able to approach a challenge with an open mind, identify possible solutions, provide professional recommendation and execute tasks. The ideal candidate will possess discretion in handling details of highly confidential and sensitive in nature. They should be confident, collaborative, assertive, and model a professional demeanor and integrity. The successful candidate must demonstrate a sense of urgency, have the ability to prioritize, manage competing demands and deadlines. The top candidate must have excellent business writing, proofreading, and communication skills. Employment Application : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Resumes will not be accepted and statements such as “see resume;” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments : Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule : This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $31.81 - $39.76 per hour Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Job Close Date 05/06/2024 Type of Posting External Department Austin Energy Regular/Temporary Temporary (No benefits) Grant Funded or Pooled Position Not Applicable Category Technical Location Rutherford Lane / Remote Preferred Qualifications Demonstrated experience performing and conducting business analysis, developing scopes, identifying client requirements, and testing CRM solutions. Demonstrated experience analyzing data from large complex database systems and integrated technologies for developing specialized reports. Demonstrated experience creating models, use cases, process flows, specifications, diagrams and charts to provide direction to project team members. Demonstrated experience in developing and delivering training, job aids or user guides for CRM users. Experience working in a government/311 call center. Demonstrated experience working with a CRM system that uses mobile applications and online platforms. Experience in project management methodology and to lead and complete assigned projects or tasks. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Develop, implement, and configure technological solutions Assist in administering, monitoring, and maintaining one or more IT systems Provide support in response to issues to resolve specific technical problems or make changes to systems Prepare and maintain documentation related to the development and maintenance of systems Perform bug tracking and quality assurance tasks Participate in disaster recovery planning and testing Develop and/or deliver training Create and prepare reports Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of database design principles Knowledge of IT policies, procedures, and security requirements Knowledge of structured query languages Knowledge of process models and data flow diagrams Skill with computers and computer systems Skill in documenting and maintaining application and process or configuration information Skill in providing system/application administration Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding Ability to define, analyze, and find solutions for difficult or complex problems Ability to view the big picture Ability to quickly become familiar with emerging technologies Ability to identify trends as well as isolated events Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job. Experience may substitute for education for up to four (4) years. Do you meet these minimum qualifications? Yes No * Please describe how you meet the minimum qualifications for this position. (Open Ended Question) * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Do you have experience working in a government 311 contact center? Yes No * Describe your experience working with configuring CRM systems and mobile applications. (Open Ended Question) * Describe your experience leading business or technical projects focused on the customer experience. (Open Ended Question) * Describe your experience creating and developing technical specification documents. (Open Ended Question) * Describe your experience with managing, leading or collaborating in business technology projects. (Open Ended Question) * This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements? Yes No Optional & Required Documents Required Documents Optional Documents
Apr 20, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants The IT Application Analyst will be an individual contributor and team collaborator within the Customer Relationship Management ( CRM ) technology services team at Austin 3-1-1. This Position will develop, implement and configure technological solutions. This position is a key member of a diverse team responsible for highly complex city-wide projects and initiatives. In addition, this position will assist in the implementation of CRM projects to ensure projects are completed on time and budget. Tasks and responsibilities may include: review analysis of all current service requests from all platforms; configuration and testing of general database items; creating, updating, maintaining service request flows, supplemental specifications, technical specification documents; creating, monitoring, maintaining CRM reports and any process documentation. Candidates should be experienced working independently in a fast paced environment and be able to manage multiple, high profile projects simultaneously. Candidates should be able to approach a challenge with an open mind, identify possible solutions, provide professional recommendation and execute tasks. The ideal candidate will possess discretion in handling details of highly confidential and sensitive in nature. They should be confident, collaborative, assertive, and model a professional demeanor and integrity. The successful candidate must demonstrate a sense of urgency, have the ability to prioritize, manage competing demands and deadlines. The top candidate must have excellent business writing, proofreading, and communication skills. Employment Application : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Resumes will not be accepted and statements such as “see resume;” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments : Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule : This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $31.81 - $39.76 per hour Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Job Close Date 05/06/2024 Type of Posting External Department Austin Energy Regular/Temporary Temporary (No benefits) Grant Funded or Pooled Position Not Applicable Category Technical Location Rutherford Lane / Remote Preferred Qualifications Demonstrated experience performing and conducting business analysis, developing scopes, identifying client requirements, and testing CRM solutions. Demonstrated experience analyzing data from large complex database systems and integrated technologies for developing specialized reports. Demonstrated experience creating models, use cases, process flows, specifications, diagrams and charts to provide direction to project team members. Demonstrated experience in developing and delivering training, job aids or user guides for CRM users. Experience working in a government/311 call center. Demonstrated experience working with a CRM system that uses mobile applications and online platforms. Experience in project management methodology and to lead and complete assigned projects or tasks. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Develop, implement, and configure technological solutions Assist in administering, monitoring, and maintaining one or more IT systems Provide support in response to issues to resolve specific technical problems or make changes to systems Prepare and maintain documentation related to the development and maintenance of systems Perform bug tracking and quality assurance tasks Participate in disaster recovery planning and testing Develop and/or deliver training Create and prepare reports Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of database design principles Knowledge of IT policies, procedures, and security requirements Knowledge of structured query languages Knowledge of process models and data flow diagrams Skill with computers and computer systems Skill in documenting and maintaining application and process or configuration information Skill in providing system/application administration Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding Ability to define, analyze, and find solutions for difficult or complex problems Ability to view the big picture Ability to quickly become familiar with emerging technologies Ability to identify trends as well as isolated events Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job. Experience may substitute for education for up to four (4) years. Do you meet these minimum qualifications? Yes No * Please describe how you meet the minimum qualifications for this position. (Open Ended Question) * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Do you have experience working in a government 311 contact center? Yes No * Describe your experience working with configuring CRM systems and mobile applications. (Open Ended Question) * Describe your experience leading business or technical projects focused on the customer experience. (Open Ended Question) * Describe your experience creating and developing technical specification documents. (Open Ended Question) * Describe your experience with managing, leading or collaborating in business technology projects. (Open Ended Question) * This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements? Yes No Optional & Required Documents Required Documents Optional Documents
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
*This is for anticipated recruitment for the 2024/2025 Academic Year* Working Title Area Coordinator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Residential Life Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday - Friday 9:00 a.m. to 12 Noon and 1:00 p.m. to 6:00 p.m.; may work weekends and non-traditional hours, and is required to participate in after-hours response rotation which directly responds to student crisis and emergency situations as well as providing consult, advice, and direction to the student leader on call team members. Anticipated Hiring Range $5,076.00 - $5,807.00 Per Month ($60,912.00 - $69,684.00 Annually) Salary is commensurate with experience. Position Summary Under the direct supervision of the Associate Director of Residential Education & Leadership, the Area Coordinator is a full-time, live-in position that assists in the overall design, implementation, and daily administration of the Residential Life program for a specific residential community. Populations of these communities vary and can be in excess of 1200 residents. The Area Coordinator performs a wide variety of generally complex Student Services Professional work in the coordination and implementation of the Residential Education program as well as the overall Residential Life and Housing programs. The incumbent is responsible for the following areas in their specific residential community: case management centering around student behavior, supervision and leadership, community development and student success. In addition the Area Coordinator assists in the overall development and implementation of the Residential Life and Student Housing programs. Position Information Case Management and Student Behavior General Utilize student behavior software as trained and directed. Ensure responsiveness to timelines and ongoing updates Work collaboratively with other units engaged in supporting students Communicate concerns, recommendations, and Case Management Serve in a case manager role to identify, assess, and address student concerns and crisis. Advocate for and support students’ needs in a conscientious, appropriate, and timely manner Be available to address day-to-day resident concerns within respective residential community, as needed, and available to students while in their residence. Provide support to residents experiencing academic difficulties and/or personal problems in areas such as: sexuality, eating disorders, interpersonal relationships, and adjusting to college. When necessary, refer students to appropriate university and/or community resources. Consult with Residential Life professional staff about student medical, physical, and mental health issues. Consult and collaborate with other university units regarding student behavior as appropriate. Refer students to appropriate resources as necessary Review regularly and resolve or reaffirm student caseloads each semester. Student Rights and Responsibilities Oversee the implementation of University policy, Residential Life Community Living Standards, and Student Housing License Agreement, as well as provide and/or coordinate support for students as directed by University Action Care Team members. Ensure student rights and voices are upheld within the review, investigation, decision, and appeal processes. Effectively inform residents within the designated community or neighborhood of Federal, State, Local, University, and residential community policies and regulations. Resolve community related issues (roommate conflict, community respect, etc.) utilizing interpersonal, fact gathering, and analytical skills to determine severity of the situation and provide necessary steps and resources available to resolve the situation. Consult with Residential Life professional staff about matters relating to student conduct within the residential community setting, and discuss alternatives for handling problems. Adjudicate conduct violations within designated area and timeframe; implement follow-through and disciplinary sanctions including recommendations to terminate housing license agreements, through an education-based conduct process. In a timely manner, meet with residents who have allegedly violated residential community regulations and implement appropriate residential conduct action as approved by the Conduct Coordinator and Assistant Director of Conduct and Support Services. Maintain confidential conduct records as defined by FERPA, Clery, Title IX, and Cal State Executive orders. Provide Residential Life Leadership Team member with timely and appropriate information as it relates to residents experiencing challenges. Review regularly and resolve or reaffirm student caseloads each month Campus Safety: Ensure that safety and security procedures are established and maintained. Afterhours: Serve in professional on-call rotation. This position requires working variable hours, including late night and early morning hours as situations dictate, as well as when needed in an emergency response capacity. The Area Coordinator, in conjunction with other professional Residential Education staff members, alternate responsibility for on-call coverage. Lead Work, Oversight and Leadership Lead Work Plan, lead, and oversee the Residential Coordinators and/or Assistant Residential Coordinators according to the objectives established for the department. Play an active role in the development, assignment of work, and performance evaluation of Residential Coordinators. General Oversight Indirectly oversee residential life compensated student leaders according to the objectives established for the department. Assist with recruitment, selection, placement, evaluation, and personnel administration for area residential life compensated student leaders. Assist in the development and implementation of a training program which is well-organized, relevant to best and promising practices in the field of higher education, and preparing student leaders for their positions. Leadership Provide opportunities for student leadership development within designated community and within the residential community. Serve as an advisor for a residential student organization (RHA, Hall Government, etc.) Residential and Student Life Administration Train, develop, and evaluate the overall student services and support within the community through the work of the Residential Coordinators. Participate in centralized planning efforts for Residential Life and Student Life. Oversee daily building administration, procedures, and operation, including opening and closing the buildings for the new academic year and break periods. Maintain appropriate records and administrative files. Complete appropriate forms and reports as assigned per department, division and campus policies. As necessary, negotiate room changes during the academic year. In a timely manner notify appropriate personnel of such changes. Respond to emails, phone calls, and parent/faculty concerns in a timely manner. When appropriate refer issue to appropriate personnel. Maintain financial records and budgets for designated community, including the purchasing of supplies using a University-issued Purchase Card (P-Card) and timely reconciliation of these purchases. Assessment Assess student needs at the beginning of each semester Support student leader and department assessment Assist in the development of an evidence-based culture of decision making and goal setting Education & Engagement Plan, Implement, and Evaluate a student life engagement program which includes academic, social justice, wellness programs as well as a semester plan for intentional interactions with student leaders and their respective residents. Assist with interpretation and implementation of Residential Life, Student Housing, and University policies and procedures. Serve as an appropriate role model in regards to the Residential Life and Student Housing regulations and guidelines. In accordance to the standards of the University Conflict of Interest policy, facilitate programming purchases as needed. Support, attend, and participate in departmental and division wide programs and initiatives (e.g. GatorFest, Gator Days, and other community wide programs etc.). General Chair or serve on Departmental committees as assigned. Serve on Divisional, and University committees as assigned. Attend meetings and training sessions before the start of each semester. Establish and maintain productive and effective, inclusive working relationships amongst residents and campus community. Community Development and Student Success Community Engagement Consult and collaborate with campus partners on the creation and delivery of programs and services to students. Assist student members, in developing and implementing community-wide educational, social, and recreational event programming. Academic Support Create and maintain a living/learning environment that helps students connect with peers, promotes academic support, sleep, basic needs, and overall wellness. Oversee implementation of Living Learning Community and Special Interest Housing within your residential area. Assistant the Academic Success Coordinator in the implementation of student success initiatives throughout your residential community. Social Justice Develop a multicultural community that promotes an atmosphere of appreciation, understanding, and acceptance of individual differences and lifestyles regardless of physical abilities, race, ethnicity, sexual orientation, religion, age, gender or political affiliation. Make conscious efforts to create a sense of inclusion for students within the residential community who are members of a target group. Include in staff training programs at least one session per semester which address the issues of diversity. Other Duties as Assigned Minimum Qualifications Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Preferred Qualifications Due to the responsibilities and nature of this position, preferred qualification that will lead to success in this role include: Master’s Degree in Higher Education Administration, Student Affairs, or related field; and At least 2 years of post-master’s degree experience in Residential Life, Housing, or related student services position. Required License/Certification Mental Health Certification: Incumbents should be certified or obtain certification within their first year in mental health support and services through: Mental Health First Aid Organization Another reputable organization approved by the department California Driver’s License: If incumbent is expected and approved to travel for business, a valid California driver’s license may be expected to be maintained. Special Working Conditions This position is required to live on campus and participate in the after-hours response rotation which directly responds to student crisis and emergency situations as well as providing consult, advice, and direction to the student leader on call team members. The incumbent works a 40-hour work week with varied shifts and times, including some evenings, weekends, and non-traditional hours. The incumbent is provided a meal plan with a minimum of 5 and maximum of 10 meals per week in City Eats Dining Center. The incumbent is expected to interact and engage in conversation with residents as part of the meal plan. The incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 02 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 03, 2024
*This is for anticipated recruitment for the 2024/2025 Academic Year* Working Title Area Coordinator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Residential Life Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday - Friday 9:00 a.m. to 12 Noon and 1:00 p.m. to 6:00 p.m.; may work weekends and non-traditional hours, and is required to participate in after-hours response rotation which directly responds to student crisis and emergency situations as well as providing consult, advice, and direction to the student leader on call team members. Anticipated Hiring Range $5,076.00 - $5,807.00 Per Month ($60,912.00 - $69,684.00 Annually) Salary is commensurate with experience. Position Summary Under the direct supervision of the Associate Director of Residential Education & Leadership, the Area Coordinator is a full-time, live-in position that assists in the overall design, implementation, and daily administration of the Residential Life program for a specific residential community. Populations of these communities vary and can be in excess of 1200 residents. The Area Coordinator performs a wide variety of generally complex Student Services Professional work in the coordination and implementation of the Residential Education program as well as the overall Residential Life and Housing programs. The incumbent is responsible for the following areas in their specific residential community: case management centering around student behavior, supervision and leadership, community development and student success. In addition the Area Coordinator assists in the overall development and implementation of the Residential Life and Student Housing programs. Position Information Case Management and Student Behavior General Utilize student behavior software as trained and directed. Ensure responsiveness to timelines and ongoing updates Work collaboratively with other units engaged in supporting students Communicate concerns, recommendations, and Case Management Serve in a case manager role to identify, assess, and address student concerns and crisis. Advocate for and support students’ needs in a conscientious, appropriate, and timely manner Be available to address day-to-day resident concerns within respective residential community, as needed, and available to students while in their residence. Provide support to residents experiencing academic difficulties and/or personal problems in areas such as: sexuality, eating disorders, interpersonal relationships, and adjusting to college. When necessary, refer students to appropriate university and/or community resources. Consult with Residential Life professional staff about student medical, physical, and mental health issues. Consult and collaborate with other university units regarding student behavior as appropriate. Refer students to appropriate resources as necessary Review regularly and resolve or reaffirm student caseloads each semester. Student Rights and Responsibilities Oversee the implementation of University policy, Residential Life Community Living Standards, and Student Housing License Agreement, as well as provide and/or coordinate support for students as directed by University Action Care Team members. Ensure student rights and voices are upheld within the review, investigation, decision, and appeal processes. Effectively inform residents within the designated community or neighborhood of Federal, State, Local, University, and residential community policies and regulations. Resolve community related issues (roommate conflict, community respect, etc.) utilizing interpersonal, fact gathering, and analytical skills to determine severity of the situation and provide necessary steps and resources available to resolve the situation. Consult with Residential Life professional staff about matters relating to student conduct within the residential community setting, and discuss alternatives for handling problems. Adjudicate conduct violations within designated area and timeframe; implement follow-through and disciplinary sanctions including recommendations to terminate housing license agreements, through an education-based conduct process. In a timely manner, meet with residents who have allegedly violated residential community regulations and implement appropriate residential conduct action as approved by the Conduct Coordinator and Assistant Director of Conduct and Support Services. Maintain confidential conduct records as defined by FERPA, Clery, Title IX, and Cal State Executive orders. Provide Residential Life Leadership Team member with timely and appropriate information as it relates to residents experiencing challenges. Review regularly and resolve or reaffirm student caseloads each month Campus Safety: Ensure that safety and security procedures are established and maintained. Afterhours: Serve in professional on-call rotation. This position requires working variable hours, including late night and early morning hours as situations dictate, as well as when needed in an emergency response capacity. The Area Coordinator, in conjunction with other professional Residential Education staff members, alternate responsibility for on-call coverage. Lead Work, Oversight and Leadership Lead Work Plan, lead, and oversee the Residential Coordinators and/or Assistant Residential Coordinators according to the objectives established for the department. Play an active role in the development, assignment of work, and performance evaluation of Residential Coordinators. General Oversight Indirectly oversee residential life compensated student leaders according to the objectives established for the department. Assist with recruitment, selection, placement, evaluation, and personnel administration for area residential life compensated student leaders. Assist in the development and implementation of a training program which is well-organized, relevant to best and promising practices in the field of higher education, and preparing student leaders for their positions. Leadership Provide opportunities for student leadership development within designated community and within the residential community. Serve as an advisor for a residential student organization (RHA, Hall Government, etc.) Residential and Student Life Administration Train, develop, and evaluate the overall student services and support within the community through the work of the Residential Coordinators. Participate in centralized planning efforts for Residential Life and Student Life. Oversee daily building administration, procedures, and operation, including opening and closing the buildings for the new academic year and break periods. Maintain appropriate records and administrative files. Complete appropriate forms and reports as assigned per department, division and campus policies. As necessary, negotiate room changes during the academic year. In a timely manner notify appropriate personnel of such changes. Respond to emails, phone calls, and parent/faculty concerns in a timely manner. When appropriate refer issue to appropriate personnel. Maintain financial records and budgets for designated community, including the purchasing of supplies using a University-issued Purchase Card (P-Card) and timely reconciliation of these purchases. Assessment Assess student needs at the beginning of each semester Support student leader and department assessment Assist in the development of an evidence-based culture of decision making and goal setting Education & Engagement Plan, Implement, and Evaluate a student life engagement program which includes academic, social justice, wellness programs as well as a semester plan for intentional interactions with student leaders and their respective residents. Assist with interpretation and implementation of Residential Life, Student Housing, and University policies and procedures. Serve as an appropriate role model in regards to the Residential Life and Student Housing regulations and guidelines. In accordance to the standards of the University Conflict of Interest policy, facilitate programming purchases as needed. Support, attend, and participate in departmental and division wide programs and initiatives (e.g. GatorFest, Gator Days, and other community wide programs etc.). General Chair or serve on Departmental committees as assigned. Serve on Divisional, and University committees as assigned. Attend meetings and training sessions before the start of each semester. Establish and maintain productive and effective, inclusive working relationships amongst residents and campus community. Community Development and Student Success Community Engagement Consult and collaborate with campus partners on the creation and delivery of programs and services to students. Assist student members, in developing and implementing community-wide educational, social, and recreational event programming. Academic Support Create and maintain a living/learning environment that helps students connect with peers, promotes academic support, sleep, basic needs, and overall wellness. Oversee implementation of Living Learning Community and Special Interest Housing within your residential area. Assistant the Academic Success Coordinator in the implementation of student success initiatives throughout your residential community. Social Justice Develop a multicultural community that promotes an atmosphere of appreciation, understanding, and acceptance of individual differences and lifestyles regardless of physical abilities, race, ethnicity, sexual orientation, religion, age, gender or political affiliation. Make conscious efforts to create a sense of inclusion for students within the residential community who are members of a target group. Include in staff training programs at least one session per semester which address the issues of diversity. Other Duties as Assigned Minimum Qualifications Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Preferred Qualifications Due to the responsibilities and nature of this position, preferred qualification that will lead to success in this role include: Master’s Degree in Higher Education Administration, Student Affairs, or related field; and At least 2 years of post-master’s degree experience in Residential Life, Housing, or related student services position. Required License/Certification Mental Health Certification: Incumbents should be certified or obtain certification within their first year in mental health support and services through: Mental Health First Aid Organization Another reputable organization approved by the department California Driver’s License: If incumbent is expected and approved to travel for business, a valid California driver’s license may be expected to be maintained. Special Working Conditions This position is required to live on campus and participate in the after-hours response rotation which directly responds to student crisis and emergency situations as well as providing consult, advice, and direction to the student leader on call team members. The incumbent works a 40-hour work week with varied shifts and times, including some evenings, weekends, and non-traditional hours. The incumbent is provided a meal plan with a minimum of 5 and maximum of 10 meals per week in City Eats Dining Center. The incumbent is expected to interact and engage in conversation with residents as part of the meal plan. The incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 02 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Stanislaus County, CA
Modesto, California, United States
About the Opportunity ABOUT THE POSITION Mental Health Clinicians can be assigned, based on departmental needs, to the Adult and Older Adult System of Care (ASOC), Children's System of Care (CSOC), CARE Program, Substance Use Disorders System of Care (SUD), Community Emergency Response Team (CERT), Collaborative Court, Crisis Care Mobile Units (CCMU), Medi-Cal Assessment Team (MAT), Quality Services, Utilization Management (UM), Workforce Development and Training Department or the Prevention & Early Intervention Team (PEI). Under direction, Mental Health Clinicians provide clinical assessments, care planning, counseling, clinical case management and other rehabilitative / psychotherapeutic services in a community mental health setting. Mental Health Clinicians are expected to work independently but also function effectively as part of a service team. The incumbents may supervise professional and technical personnel, and provide education and consultation services to other staff, community agencies and the public. In addition, Mental Health Clinicians may administer and coordinate mental health programs, and perform other related work as required. Bilingual applicants are strongly encouraged to apply. Upon successful completion of our bilingual proficiency assessment, you'll receive an additional $1 per hour in compensation. Adult System of Care (ASOC) Service Teams are utilized to provide comprehensive outpatient services to adults with a serious mental illness and/or substance use disorder of Stanislaus County. The focus of treatment efforts is to enable clients to function at their highest level in community. Emphasis is placed on assisting clients in identifying and achieving goals, which are meaningful to them. Treatment Teams are comprised of multi-disciplinary staff and are currently utilizing the psycho-social rehabilitation and recovery models of service delivery. Children’s System of Care (CSOC) Services for children and youth are provided in various programs that work with children, youth and young adults age 0 to 21 years. The Mental Health Clinician will provide intensive services to children and adolescents identified with Serious Emotionally Disturbed (SED), as well as provide services and support to their family/caregivers. This may include children and youth who are involved with the Child Welfare or Probation systems. The Mental Health Clinician will also work with transitional age young adults and/or non-minor dependents who have opted into the foster care system as an adult. Services are provided in the field (in home, school, and community settings). Mental Health Clinicians in this subsystem work collaboratively with outside partners through a Child and Family Team process to ensure coordination of care. The CARE Program CARE is a multidisciplinary team of mental health, criminal justice, and other service providers who facilitate, provide, and share responsibilities of assessment coordination and treatment services to appropriately meet the complex mental, physical, and social needs of the targeted population. The target population includes individuals that may have severe and persistent mental illness, exhibit high-risk health and safety behaviors, engage in vagrancy-related criminal behavior, and experience severe SUDs; and for a variety of reasons, they are not accessing or accepting services. BHRS mental health services providers are embedded on the team to support clients with Serious Mental Illness (SMI) and facilitate direct access to treatment services. The CARE team includes Modesto Police, Probation, Community Services Agency, Telecare, and Public Health. The overarching goal is to see an increase in the target population transition from saying “no” to help to saying “yes” to help. Substance Use Disorders (SUD) The Mental Health Clinician will be assigned to treatment programs and Residential Unit, which is designed to serve adults and older adults who suffer from a Co-Occurring Mental Health and Substance Abuse Disorders. The incumbents are expected to provide clinical 1:1's, group counseling to program participants, and consultation services to program staff. This position may include intake assessments, group facilitation, and individual client sessions. Mental Health Clinicians provide 1:1 counseling and assessments while following regulatory compliances. They are mandated reporters for CPS, APS, and 51/50's. Mental Health Clinicians also provide revenue with Medi-Cal billing. Community Emergency Response Team (CERT) The Community Emergency Response Team (CERT) is a 24-hour, seven day a week program. CERT provides emergency mental health assessment and referral services for emergent and pre-emergent behavioral health situations in collaboration with families, consumers, law enforcement and emergency room personnel. Some services are provided in the community through a mobile task force. Non-crisis services include a consumer and family member-staffed Crisis Support Line and on-site peer support available to consumers and families who need support and referrals. Individuals are able to call to access services or request a psychiatric evaluation. CERT personnel should possess sophisticated diagnostic and assessment skills and be available for shift work. Crisis Care Mobile Units (CCMU) The Crisis Emergency Response Team (CERT) program will embed trained crisis mental health staff from Stanislaus County Behavioral Health & Recovery Services to ride along with Modesto Police Department (MPD) patrol officers and Stanislaus County Sheriff’s Office (SO) patrol deputies from 1400 to 2200 hours Monday through Friday. CCMU Clinicians will respond with law enforcement to provide mobile crisis services, Triage screening, de-escalation/resolution for individuals experiencing behavioral health crises. CCMU Clinicians will work with BHS and CST staff to provide peer support, and coordination with medical and behavioral health services, and follow-up. Medi-Cal Assessment Team (MAT) The Medi-Cal Assessment teams provides mental health assessments to children and adult beneficiaries. The MAT Mental Health Clinician will perform initial assessments to individuals referred for or seeking mental health services. The MAT Mental Health Clinician will assist in linkage for those assessed to programs within BHRS, Contractors, and or alternate level of care such as mild-moderate and or community services. MAT personnel should posses sophisticated diagnostic and assessment skills. Quality Services The Quality Services/Compliance team ensures the following: 1. Quality of care issues are identified, monitored and appropriate corrective actions are taken 2. Pursue continuous quality improvement, through department audits 3. Behavioral health services provided to beneficiaries meet established quality of care standards (Department of Health Care Services (DHCS) protocol; Information Notices (IN); All State Plan Letters (APLs)), 4. Quality is evaluated in the areas of access, satisfaction, continuity of care and quality of care, 5. Provide on-going Electronic Health Record (EHR) Navigation training 6. Program certification and re-certification activities, including program National Provider Identifier (NPI)s and modes of service, and 6. Changes are made and monitored related to DHCS protocol updates. In addition, the compliance component of the Quality Services program ensures the following: 1. Establishment and implementation of procedures and a system with dedicated staff for routine internal monitoring and auditing of compliance risks, prompt response to compliance issues as they are raised, investigation of potential compliance problems as identified in the course of self-evaluation and audits, correction of such problems promptly and thoroughly (or coordination of suspected criminal acts with law enforcement agencies) to reduce the potential for recurrence, and ongoing compliance with the requirements under the contract (Corrective Action Plan (CAP) follow up from all peer reviews; review/discussion of limited mental health contact; review and provide information related to compliance for fact finding data), 2. Implement a compliance program that includes: Written policies, procedures, and standards of conduct that articulate the organization’s commitment to comply with all applicable requirements and standards under the contract, and all applicable laws (provide training opportunities for BHRS compliance program plan; 3. Implement and maintain procedures designed to detect fraud, waste and abuse that include provisions to verify services reimbursed by Medicaid were received by the beneficiary, 4. Monitor access line compliance and procedures in addition to other compliance related requirements in protocol, Mental Health Plan (MHP) contract, and DMC-ODS Internal Government Agreement (IGA)), and 5. Assist with managing and monitoring privacy issues. Utilization Management (UM) The Utilization Management team evaluates medical necessity, appropriateness and efficiency of services provided to Medi-Cal beneficiaries (outpatient treatment plan review; assessment updates), ensures consistent application of review criteria for authorization decisions (outpatient treatment plan; Service Authorization Requests (SARs); SUD Residential) , conducts concurrent review and authorization for all psychiatric inpatient hospital services and psychiatric health facility services (DBHC; Telecare PHF; Out of County (OOC) hospitals) , reviews and completes provider appeals, provides training materials and training related to concurrent review, documentation standards for medical necessity (based on DHCS training and Title 9 regulation) ; and reasons for denials, EHR and database entry (diagnosis review; approved/denied days) , Medi-Cal eligibility check for all inpatient admissions, establish and implement written policies and procedures for all UM activities and delegated activities, and provide on-going trainings related to authorization (delegated activity); Notice of Action Beneficiary Determination (NOABDs). Collaborative Court The Collaborative Court Team is a program with Stanislaus County Behavioral Health and Recovery Services was created to ensure improved coordinated entry into Behavioral Health care for Stanislaus County residents who are involved in the legal system. Workforce Development and Training Department Training Department supports all BHRS staff in connecting to state mandated trainings as well as trainings that support specific job-related tasks. Mental Health Clinician will provide support in coordinating, facilitating and tracking trainings as well as connecting staff to needed training support. Mental Health Clinician will work with various departments in assessing additional training needs and bringing outside partners in for additional support. Prevention & Early Intervention (PEI) Under the direction of the Manager and Staff Services Coordinator of Prevention and Early Intervention (PEI), the Mental Health Clinician will act within the division in a variety of local community settings, requiring partnerships with other organizations or community groups. The Mental Health Clinician may provide training and support to staff and community agencies at different sites within the county. The Mental Health Clinician will act in conjunction with the PEI division’s accordance to state regulations in an effort to engage and impact community in ways that will result in deeper awareness of mental health and access to services, as well as engage in awareness and prevention efforts around suicide. The Mental Health Clinician will engage community in efforts to reduce stigma related to mental health and will help the community to build capacity in independent, self-defined views of wellbeing, wellness, and overall mental health. The Mental Health Clinician may provide guidance and support to a growing collaborative of designated community leaders and agencies from PEI and BHRS-funded programs as well as other community-based mental health and wellness programs. Doing so will ensure access to this prevention strategy in outlying areas where transportation and other factors are barriers to services in traditional centralized locations. Along with these tasks related to the division’s implementation and services delivery, the Mental Health Clinician will act in conjunction with the PEI division within BHRS to fully implement the building of community capacity to provide emotional support to individuals where they live, worship, go to school, and play. The primary function promotes positive community development as a viable broad community effort to improve behavioral health outcomes. To learn more about the Behavioral Health and Recovery Services Department, click here . The eligible list generated from this recruitment will be used to fill future full-time, part-time, extra help and on-call vacancies for the Behavioral Health and Recovery Services Department. Click here for details . Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Community & Health Services bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). Part-time extra-help is a provisional classification where permanent status may not be obtained. This position is subject to overtime, standby, shift, and callback assignments and will perform related duties as assigned. This position is non-benefited except for participation in a 401a program with Nationwide.” The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Advise clients of available community resources and act as a liaison and/or advocate for clients/families to be able to access community resources effectively; Conduct onsite and field based comprehensive clinical assessments to establish medical necessity criteria and provide clinical interventions without supervision, utilizing different clinical treatment modalities and approaches based on clinical needs; Determine functional impairments of clients and prioritize their needs; In the appropriate therapeutic and/or clinical setting, work with primary care physicians when necessary on treatment plans or provide individual and group services which could include clients from diverse cultural backgrounds. For children and families, assist in assessing challenges and barriers to social and emotional health, and in partnership with them, develop a strength based realistic service plan; Perform appropriate clinical social work and develop treatment plans to address clients functional impairments; Prepare and maintain complex treatment and progress reports and document in client charts as needed; which include, diagnostic and treatment recommendations, discharge planning and follow-up services; Prepare and present cases for review with the clinical service team; Provide client-centered and wellness/recovery/resiliency informed services; Provide crisis intervention and 5150 evaluation on-site, in the field or at neighboring hospital emergency rooms when working with BHRS clients; Provide ongoing clinical assessment, client care planning and effective treatment implementation to children, adults and families; Support and utilize Electronic Medical/Health Record System software; Utilize the 12 Step and social model principles of substance use disorder (SUD) treatment resiliency and crisis intervention within the community; Work collaboratively with a wide range of clinical and non-clinical disciplines to access client and family needs, design effective care planning, service goals or special medical treatment plans regarding utilization of additional resources, such as, home health and hospice; Work collaboratively with consumers and family members using a wellness, recovery or resilient based approach and engage clients in treatment pathways to provide behavioral health needs when appropriated or as needed; Work in tandem with the Child Welfare Department, Education partners, or Regional Center partners if applicable; Work in tandem with the Probation Department, Sheriff's Office, criminal justice partner agencies, and other community partners across the County if applicable; and Other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE Principles, techniques and trends in counseling, psychotherapy, clinical case management, and various treatment modalities; Biological, behavioral and environmental aspects of emotional disturbances, mental disability, and substance abuse; Culturally proficient practices with diverse case load; Scope and activities of the public and private health and welfare agencies and other available resources; and Principles and techniques of mental health education, prevention, and crisis intervention within the community. SKILLS/ABILITIES Perform psychiatric social work and psychotherapy of a complex nature with clients and groups; Prepare clear, concise case work records and make recommendations on the basis of such information; organize and manage a caseload; and work with a bureaucratic system; Retain personal objectivity while dealing with the problems of others; Perform the therapist's role in a manner consistent with professional standards and ethics; Determine functional impairments of clients and prioritize their needs; Decide appropriate treatment focus and methods without clinical supervision; Work with a team to integrate various clinical approaches into a treatment program; and Anticipate a potential crisis, manage and be able to apply appropriate clinical intervention when necessary. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION/EXPERIENCE MENTAL HEALTH CLINICIAN I PATTERN I Graduation from an accredited two (2) year Graduate School of Social Work with the receipt of a Master's Degree of Social Work which can lead to licensure as a Clinical Social Worker. PATTERN II Graduation from an accredited graduate program with receipt of a Master's Degree which can lead to a License as a Clinical Social Worker (LCSW) or a Marriage and Family Therapist (MFT); AND Meet qualifications to participate in a Short-Doyle program; AND Eligible to be licensed as either a Licensed Clinical Social Worker or a Marriage and Family Therapist in the State of California. The Mental Health Clinician I classification is a Veterans' Preference Program eligible job classification. For more information, please click here (Download PDF reader) . MENTAL HEALTH CLINICIAN II PATTERN I Graduation from an accredited two (2) year Graduate School of Social Work with receipt of a Master's Degree and acquisition of the State recognized license. PATTERN II Graduation from an accredited graduate program with receipt of a Master's Degree and acquisition of a LCSW or MFT License which meets qualifications to participate in a Short-Doyle program. PATTERN III Doctoral Degree in Clinical Psychology may be substituted for the above educational requirement; AND Two (2) years of experience in a Mental Health setting under clinical supervision as required to qualify for the State recognized license. LICENSE Licensed as either a Licensed Clinical Social Worker or Marriage and Family Therapist in the State of California; OR A license as a Psychologist in the State of California may be substituted for the above licensure requirement. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening may focus on the following desirable qualifications. Please list any of these qualifications you may have within the "duties" section of the online application. Licensed as either a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist or Licensed Professional Clinical Counselor in the State of California; OR Current registration with the California Board of Behavioral Science or must be registered with the California Board of Behavioral Science within 60 days of the commencement of employment; AND Enrollment through Department of Health Care Services Provider Application and Validation for Enrollment (PAVE) portal. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: Applications will be reviewed on a continuous basis. This recruitment may close at any time with no notice. Apply By: Oral Examination: January 5, 2024 Week of January 15th January 19, 2024 Week of January 29th February 2, 2024 Week of February 12th February 16, 2024 Week of February 26th March 1, 2024 Week of March 11th March 15, 2024 Week of March 25th GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment medical screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: Continuous
Mar 08, 2024
Full Time
About the Opportunity ABOUT THE POSITION Mental Health Clinicians can be assigned, based on departmental needs, to the Adult and Older Adult System of Care (ASOC), Children's System of Care (CSOC), CARE Program, Substance Use Disorders System of Care (SUD), Community Emergency Response Team (CERT), Collaborative Court, Crisis Care Mobile Units (CCMU), Medi-Cal Assessment Team (MAT), Quality Services, Utilization Management (UM), Workforce Development and Training Department or the Prevention & Early Intervention Team (PEI). Under direction, Mental Health Clinicians provide clinical assessments, care planning, counseling, clinical case management and other rehabilitative / psychotherapeutic services in a community mental health setting. Mental Health Clinicians are expected to work independently but also function effectively as part of a service team. The incumbents may supervise professional and technical personnel, and provide education and consultation services to other staff, community agencies and the public. In addition, Mental Health Clinicians may administer and coordinate mental health programs, and perform other related work as required. Bilingual applicants are strongly encouraged to apply. Upon successful completion of our bilingual proficiency assessment, you'll receive an additional $1 per hour in compensation. Adult System of Care (ASOC) Service Teams are utilized to provide comprehensive outpatient services to adults with a serious mental illness and/or substance use disorder of Stanislaus County. The focus of treatment efforts is to enable clients to function at their highest level in community. Emphasis is placed on assisting clients in identifying and achieving goals, which are meaningful to them. Treatment Teams are comprised of multi-disciplinary staff and are currently utilizing the psycho-social rehabilitation and recovery models of service delivery. Children’s System of Care (CSOC) Services for children and youth are provided in various programs that work with children, youth and young adults age 0 to 21 years. The Mental Health Clinician will provide intensive services to children and adolescents identified with Serious Emotionally Disturbed (SED), as well as provide services and support to their family/caregivers. This may include children and youth who are involved with the Child Welfare or Probation systems. The Mental Health Clinician will also work with transitional age young adults and/or non-minor dependents who have opted into the foster care system as an adult. Services are provided in the field (in home, school, and community settings). Mental Health Clinicians in this subsystem work collaboratively with outside partners through a Child and Family Team process to ensure coordination of care. The CARE Program CARE is a multidisciplinary team of mental health, criminal justice, and other service providers who facilitate, provide, and share responsibilities of assessment coordination and treatment services to appropriately meet the complex mental, physical, and social needs of the targeted population. The target population includes individuals that may have severe and persistent mental illness, exhibit high-risk health and safety behaviors, engage in vagrancy-related criminal behavior, and experience severe SUDs; and for a variety of reasons, they are not accessing or accepting services. BHRS mental health services providers are embedded on the team to support clients with Serious Mental Illness (SMI) and facilitate direct access to treatment services. The CARE team includes Modesto Police, Probation, Community Services Agency, Telecare, and Public Health. The overarching goal is to see an increase in the target population transition from saying “no” to help to saying “yes” to help. Substance Use Disorders (SUD) The Mental Health Clinician will be assigned to treatment programs and Residential Unit, which is designed to serve adults and older adults who suffer from a Co-Occurring Mental Health and Substance Abuse Disorders. The incumbents are expected to provide clinical 1:1's, group counseling to program participants, and consultation services to program staff. This position may include intake assessments, group facilitation, and individual client sessions. Mental Health Clinicians provide 1:1 counseling and assessments while following regulatory compliances. They are mandated reporters for CPS, APS, and 51/50's. Mental Health Clinicians also provide revenue with Medi-Cal billing. Community Emergency Response Team (CERT) The Community Emergency Response Team (CERT) is a 24-hour, seven day a week program. CERT provides emergency mental health assessment and referral services for emergent and pre-emergent behavioral health situations in collaboration with families, consumers, law enforcement and emergency room personnel. Some services are provided in the community through a mobile task force. Non-crisis services include a consumer and family member-staffed Crisis Support Line and on-site peer support available to consumers and families who need support and referrals. Individuals are able to call to access services or request a psychiatric evaluation. CERT personnel should possess sophisticated diagnostic and assessment skills and be available for shift work. Crisis Care Mobile Units (CCMU) The Crisis Emergency Response Team (CERT) program will embed trained crisis mental health staff from Stanislaus County Behavioral Health & Recovery Services to ride along with Modesto Police Department (MPD) patrol officers and Stanislaus County Sheriff’s Office (SO) patrol deputies from 1400 to 2200 hours Monday through Friday. CCMU Clinicians will respond with law enforcement to provide mobile crisis services, Triage screening, de-escalation/resolution for individuals experiencing behavioral health crises. CCMU Clinicians will work with BHS and CST staff to provide peer support, and coordination with medical and behavioral health services, and follow-up. Medi-Cal Assessment Team (MAT) The Medi-Cal Assessment teams provides mental health assessments to children and adult beneficiaries. The MAT Mental Health Clinician will perform initial assessments to individuals referred for or seeking mental health services. The MAT Mental Health Clinician will assist in linkage for those assessed to programs within BHRS, Contractors, and or alternate level of care such as mild-moderate and or community services. MAT personnel should posses sophisticated diagnostic and assessment skills. Quality Services The Quality Services/Compliance team ensures the following: 1. Quality of care issues are identified, monitored and appropriate corrective actions are taken 2. Pursue continuous quality improvement, through department audits 3. Behavioral health services provided to beneficiaries meet established quality of care standards (Department of Health Care Services (DHCS) protocol; Information Notices (IN); All State Plan Letters (APLs)), 4. Quality is evaluated in the areas of access, satisfaction, continuity of care and quality of care, 5. Provide on-going Electronic Health Record (EHR) Navigation training 6. Program certification and re-certification activities, including program National Provider Identifier (NPI)s and modes of service, and 6. Changes are made and monitored related to DHCS protocol updates. In addition, the compliance component of the Quality Services program ensures the following: 1. Establishment and implementation of procedures and a system with dedicated staff for routine internal monitoring and auditing of compliance risks, prompt response to compliance issues as they are raised, investigation of potential compliance problems as identified in the course of self-evaluation and audits, correction of such problems promptly and thoroughly (or coordination of suspected criminal acts with law enforcement agencies) to reduce the potential for recurrence, and ongoing compliance with the requirements under the contract (Corrective Action Plan (CAP) follow up from all peer reviews; review/discussion of limited mental health contact; review and provide information related to compliance for fact finding data), 2. Implement a compliance program that includes: Written policies, procedures, and standards of conduct that articulate the organization’s commitment to comply with all applicable requirements and standards under the contract, and all applicable laws (provide training opportunities for BHRS compliance program plan; 3. Implement and maintain procedures designed to detect fraud, waste and abuse that include provisions to verify services reimbursed by Medicaid were received by the beneficiary, 4. Monitor access line compliance and procedures in addition to other compliance related requirements in protocol, Mental Health Plan (MHP) contract, and DMC-ODS Internal Government Agreement (IGA)), and 5. Assist with managing and monitoring privacy issues. Utilization Management (UM) The Utilization Management team evaluates medical necessity, appropriateness and efficiency of services provided to Medi-Cal beneficiaries (outpatient treatment plan review; assessment updates), ensures consistent application of review criteria for authorization decisions (outpatient treatment plan; Service Authorization Requests (SARs); SUD Residential) , conducts concurrent review and authorization for all psychiatric inpatient hospital services and psychiatric health facility services (DBHC; Telecare PHF; Out of County (OOC) hospitals) , reviews and completes provider appeals, provides training materials and training related to concurrent review, documentation standards for medical necessity (based on DHCS training and Title 9 regulation) ; and reasons for denials, EHR and database entry (diagnosis review; approved/denied days) , Medi-Cal eligibility check for all inpatient admissions, establish and implement written policies and procedures for all UM activities and delegated activities, and provide on-going trainings related to authorization (delegated activity); Notice of Action Beneficiary Determination (NOABDs). Collaborative Court The Collaborative Court Team is a program with Stanislaus County Behavioral Health and Recovery Services was created to ensure improved coordinated entry into Behavioral Health care for Stanislaus County residents who are involved in the legal system. Workforce Development and Training Department Training Department supports all BHRS staff in connecting to state mandated trainings as well as trainings that support specific job-related tasks. Mental Health Clinician will provide support in coordinating, facilitating and tracking trainings as well as connecting staff to needed training support. Mental Health Clinician will work with various departments in assessing additional training needs and bringing outside partners in for additional support. Prevention & Early Intervention (PEI) Under the direction of the Manager and Staff Services Coordinator of Prevention and Early Intervention (PEI), the Mental Health Clinician will act within the division in a variety of local community settings, requiring partnerships with other organizations or community groups. The Mental Health Clinician may provide training and support to staff and community agencies at different sites within the county. The Mental Health Clinician will act in conjunction with the PEI division’s accordance to state regulations in an effort to engage and impact community in ways that will result in deeper awareness of mental health and access to services, as well as engage in awareness and prevention efforts around suicide. The Mental Health Clinician will engage community in efforts to reduce stigma related to mental health and will help the community to build capacity in independent, self-defined views of wellbeing, wellness, and overall mental health. The Mental Health Clinician may provide guidance and support to a growing collaborative of designated community leaders and agencies from PEI and BHRS-funded programs as well as other community-based mental health and wellness programs. Doing so will ensure access to this prevention strategy in outlying areas where transportation and other factors are barriers to services in traditional centralized locations. Along with these tasks related to the division’s implementation and services delivery, the Mental Health Clinician will act in conjunction with the PEI division within BHRS to fully implement the building of community capacity to provide emotional support to individuals where they live, worship, go to school, and play. The primary function promotes positive community development as a viable broad community effort to improve behavioral health outcomes. To learn more about the Behavioral Health and Recovery Services Department, click here . The eligible list generated from this recruitment will be used to fill future full-time, part-time, extra help and on-call vacancies for the Behavioral Health and Recovery Services Department. Click here for details . Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Community & Health Services bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). Part-time extra-help is a provisional classification where permanent status may not be obtained. This position is subject to overtime, standby, shift, and callback assignments and will perform related duties as assigned. This position is non-benefited except for participation in a 401a program with Nationwide.” The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Advise clients of available community resources and act as a liaison and/or advocate for clients/families to be able to access community resources effectively; Conduct onsite and field based comprehensive clinical assessments to establish medical necessity criteria and provide clinical interventions without supervision, utilizing different clinical treatment modalities and approaches based on clinical needs; Determine functional impairments of clients and prioritize their needs; In the appropriate therapeutic and/or clinical setting, work with primary care physicians when necessary on treatment plans or provide individual and group services which could include clients from diverse cultural backgrounds. For children and families, assist in assessing challenges and barriers to social and emotional health, and in partnership with them, develop a strength based realistic service plan; Perform appropriate clinical social work and develop treatment plans to address clients functional impairments; Prepare and maintain complex treatment and progress reports and document in client charts as needed; which include, diagnostic and treatment recommendations, discharge planning and follow-up services; Prepare and present cases for review with the clinical service team; Provide client-centered and wellness/recovery/resiliency informed services; Provide crisis intervention and 5150 evaluation on-site, in the field or at neighboring hospital emergency rooms when working with BHRS clients; Provide ongoing clinical assessment, client care planning and effective treatment implementation to children, adults and families; Support and utilize Electronic Medical/Health Record System software; Utilize the 12 Step and social model principles of substance use disorder (SUD) treatment resiliency and crisis intervention within the community; Work collaboratively with a wide range of clinical and non-clinical disciplines to access client and family needs, design effective care planning, service goals or special medical treatment plans regarding utilization of additional resources, such as, home health and hospice; Work collaboratively with consumers and family members using a wellness, recovery or resilient based approach and engage clients in treatment pathways to provide behavioral health needs when appropriated or as needed; Work in tandem with the Child Welfare Department, Education partners, or Regional Center partners if applicable; Work in tandem with the Probation Department, Sheriff's Office, criminal justice partner agencies, and other community partners across the County if applicable; and Other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE Principles, techniques and trends in counseling, psychotherapy, clinical case management, and various treatment modalities; Biological, behavioral and environmental aspects of emotional disturbances, mental disability, and substance abuse; Culturally proficient practices with diverse case load; Scope and activities of the public and private health and welfare agencies and other available resources; and Principles and techniques of mental health education, prevention, and crisis intervention within the community. SKILLS/ABILITIES Perform psychiatric social work and psychotherapy of a complex nature with clients and groups; Prepare clear, concise case work records and make recommendations on the basis of such information; organize and manage a caseload; and work with a bureaucratic system; Retain personal objectivity while dealing with the problems of others; Perform the therapist's role in a manner consistent with professional standards and ethics; Determine functional impairments of clients and prioritize their needs; Decide appropriate treatment focus and methods without clinical supervision; Work with a team to integrate various clinical approaches into a treatment program; and Anticipate a potential crisis, manage and be able to apply appropriate clinical intervention when necessary. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION/EXPERIENCE MENTAL HEALTH CLINICIAN I PATTERN I Graduation from an accredited two (2) year Graduate School of Social Work with the receipt of a Master's Degree of Social Work which can lead to licensure as a Clinical Social Worker. PATTERN II Graduation from an accredited graduate program with receipt of a Master's Degree which can lead to a License as a Clinical Social Worker (LCSW) or a Marriage and Family Therapist (MFT); AND Meet qualifications to participate in a Short-Doyle program; AND Eligible to be licensed as either a Licensed Clinical Social Worker or a Marriage and Family Therapist in the State of California. The Mental Health Clinician I classification is a Veterans' Preference Program eligible job classification. For more information, please click here (Download PDF reader) . MENTAL HEALTH CLINICIAN II PATTERN I Graduation from an accredited two (2) year Graduate School of Social Work with receipt of a Master's Degree and acquisition of the State recognized license. PATTERN II Graduation from an accredited graduate program with receipt of a Master's Degree and acquisition of a LCSW or MFT License which meets qualifications to participate in a Short-Doyle program. PATTERN III Doctoral Degree in Clinical Psychology may be substituted for the above educational requirement; AND Two (2) years of experience in a Mental Health setting under clinical supervision as required to qualify for the State recognized license. LICENSE Licensed as either a Licensed Clinical Social Worker or Marriage and Family Therapist in the State of California; OR A license as a Psychologist in the State of California may be substituted for the above licensure requirement. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening may focus on the following desirable qualifications. Please list any of these qualifications you may have within the "duties" section of the online application. Licensed as either a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist or Licensed Professional Clinical Counselor in the State of California; OR Current registration with the California Board of Behavioral Science or must be registered with the California Board of Behavioral Science within 60 days of the commencement of employment; AND Enrollment through Department of Health Care Services Provider Application and Validation for Enrollment (PAVE) portal. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: Applications will be reviewed on a continuous basis. This recruitment may close at any time with no notice. Apply By: Oral Examination: January 5, 2024 Week of January 15th January 19, 2024 Week of January 29th February 2, 2024 Week of February 12th February 16, 2024 Week of February 26th March 1, 2024 Week of March 11th March 15, 2024 Week of March 25th GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment medical screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: Continuous
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 536657; 03/05/2024 Student Service Professional for Tutoring and Early Alert Student Services Professional II Center for Academic Success Salary Range : $4,610 - $6,556/Monthly (Budgeted Hiring Salary: $4,610/Monthly) Work Schedule : Full-Time, Monday - Thursday, 9:00 a.m. to 6:00 p.m. & Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : The Student Service Professional (SSP) for Tutoring and Early Alert will work in a dynamic learning resource center, the Center for Academic Success (CAS), whose aim is to promote student success and graduation. The incumbent will be part of a team of professionals whose vision is to be a part of a transformative experience for students attending Cal State LA. As such, the SSP plays an important role in connecting students to CAS to help them complete challenging gateway courses and in the University's ongoing efforts to eliminate equity gaps. Under the direction of the director of CAS, the goals of the services provided by the incumbent are to improve the retention and graduation rates by providing students with support in courses with historically low completion rates and to close the graduation gap. To further meet these goals, the Student Service Professional will assist the Lead Coordinator in the Tutorial Center of CAS to develop and implement academic support services, with an emphasis on STEM and business disciplines. Responsibilities include: coordinate Timely Support/Early Alert and oversee outreach efforts stemming from Timely Support data; track and monitor Timely Support submissions and report on data to the Director and faculty; work directly with identified students needing academic support or referrals to additional campus resources; assist in the development of course support modules by partnering with CETL and departments using Canvas and other best practice technologies; maintain regular and systemic communications with the CAS team and faculty teaching the courses served by academic support; assist the Lead Coordinator in the recruitment, training, and overseeing of tutors; support the Lead Coordinator with training and synthesizing feedback to adjust approach and training; schedule and coordinate academic support and tutoring sessions with students; track and report on program utilization and success rates; providing recommendations for improvement; assist Director and Lead Coordinator in the following: developing an academic support and Timely Support program based on best practices; recruit, train, and oversee tutors; coordinate and schedule group sessions for targeted students; conduct ongoing training; gather feedback at meetings; synthesize feedback to adjust approach and training; track and report on program utilization and success rates; provide recommendations for improvement; maintain regular and systemic communications with CAS staff and faculty teaching the courses served by academic support and Timely Support; provide referrals to other academic and support programs directly to students identified from Timely Support; collaborate with other student academic support services to provide academic units and special programs with information, guidance and services that support and facilitate student success and graduation; and other duties as required. Required Qualifications & Experience : Equivalent to graduation from an accredited four-year college or university or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. The equivalent of two years of professional experience in tutoring, supplemental instruction, or applicable academic support; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience. The candidate must demonstrate excellent communication and interpersonal skills, including the ability to communicate by phone, email, and in group settings; the ability to maintain effective work relationships with students, faculty, and staff in a wide range of areas across the university; exercise tact, courtesy, alertness, and good judgment when responding to others; and exercise good judgment. Candidate must be able to plan, organize, and prioritize work; be able to multi-task; complete assignments in a timely fashion, and work under pressure; candidate must be computer literate and proficient in standard word processing and database software including Microsoft Word, Excel, Outlook, and PowerPoint; possess an understanding of standard office procedures; must be proficient in the use of technology and able to use technology to track program data and make recommendations; demonstrate the ability to work effectively under supervision; must have familiarity with campus student information systems such as GET/PeopleSoft, Learning Management Systems such as Canvas, website development and maintenance, and online tutoring platforms. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Previous experience working in the CSU system; demonstrated successful experience in promoting or supporting student retention and success; knowledge of Cal CSU policies, priorities, and procedures. Knowledge of CRLA certification. Master's degree preferred. Closing Date : Review of applications will begin on 3/19/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Mar 05 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job No: 536657; 03/05/2024 Student Service Professional for Tutoring and Early Alert Student Services Professional II Center for Academic Success Salary Range : $4,610 - $6,556/Monthly (Budgeted Hiring Salary: $4,610/Monthly) Work Schedule : Full-Time, Monday - Thursday, 9:00 a.m. to 6:00 p.m. & Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : The Student Service Professional (SSP) for Tutoring and Early Alert will work in a dynamic learning resource center, the Center for Academic Success (CAS), whose aim is to promote student success and graduation. The incumbent will be part of a team of professionals whose vision is to be a part of a transformative experience for students attending Cal State LA. As such, the SSP plays an important role in connecting students to CAS to help them complete challenging gateway courses and in the University's ongoing efforts to eliminate equity gaps. Under the direction of the director of CAS, the goals of the services provided by the incumbent are to improve the retention and graduation rates by providing students with support in courses with historically low completion rates and to close the graduation gap. To further meet these goals, the Student Service Professional will assist the Lead Coordinator in the Tutorial Center of CAS to develop and implement academic support services, with an emphasis on STEM and business disciplines. Responsibilities include: coordinate Timely Support/Early Alert and oversee outreach efforts stemming from Timely Support data; track and monitor Timely Support submissions and report on data to the Director and faculty; work directly with identified students needing academic support or referrals to additional campus resources; assist in the development of course support modules by partnering with CETL and departments using Canvas and other best practice technologies; maintain regular and systemic communications with the CAS team and faculty teaching the courses served by academic support; assist the Lead Coordinator in the recruitment, training, and overseeing of tutors; support the Lead Coordinator with training and synthesizing feedback to adjust approach and training; schedule and coordinate academic support and tutoring sessions with students; track and report on program utilization and success rates; providing recommendations for improvement; assist Director and Lead Coordinator in the following: developing an academic support and Timely Support program based on best practices; recruit, train, and oversee tutors; coordinate and schedule group sessions for targeted students; conduct ongoing training; gather feedback at meetings; synthesize feedback to adjust approach and training; track and report on program utilization and success rates; provide recommendations for improvement; maintain regular and systemic communications with CAS staff and faculty teaching the courses served by academic support and Timely Support; provide referrals to other academic and support programs directly to students identified from Timely Support; collaborate with other student academic support services to provide academic units and special programs with information, guidance and services that support and facilitate student success and graduation; and other duties as required. Required Qualifications & Experience : Equivalent to graduation from an accredited four-year college or university or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. The equivalent of two years of professional experience in tutoring, supplemental instruction, or applicable academic support; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience. The candidate must demonstrate excellent communication and interpersonal skills, including the ability to communicate by phone, email, and in group settings; the ability to maintain effective work relationships with students, faculty, and staff in a wide range of areas across the university; exercise tact, courtesy, alertness, and good judgment when responding to others; and exercise good judgment. Candidate must be able to plan, organize, and prioritize work; be able to multi-task; complete assignments in a timely fashion, and work under pressure; candidate must be computer literate and proficient in standard word processing and database software including Microsoft Word, Excel, Outlook, and PowerPoint; possess an understanding of standard office procedures; must be proficient in the use of technology and able to use technology to track program data and make recommendations; demonstrate the ability to work effectively under supervision; must have familiarity with campus student information systems such as GET/PeopleSoft, Learning Management Systems such as Canvas, website development and maintenance, and online tutoring platforms. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Previous experience working in the CSU system; demonstrated successful experience in promoting or supporting student retention and success; knowledge of Cal CSU policies, priorities, and procedures. Knowledge of CRLA certification. Master's degree preferred. Closing Date : Review of applications will begin on 3/19/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Mar 05 2024 Pacific Standard Time Applications close: Closing Date/Time:
YORK COUNTY, SC
York, South Carolina, United States
About us There are many employment opportunities throughout the York County Sheriff’s Office (YCSO) in sworn capacity in the Detention Division. The Detention Center is located at the Moss Justice Center and is an 821-bed direct supervision facility that opened in March of 1995. The Detention Center is charged with holding individuals who have been arrested by various law enforcement agencies in York County and held until they post bond or are ordered released by a court or transferred to a state institution after court sentencing. The Detention Center also houses inmates for the U.S. Marshal Service and Immigration and Customs Enforcement under an agreement that provides compensation to the county. The York County Detention Center is committed to the operation of a facility that will meet state standards and for the preservation of basic human rights of the inmate population by the Constitution of the United States of America. To learn more about this position, please refer to our website: Detention Employment Opportunities | York County Sheriffs, SC (civicplus.com) About our opportunity We invite you to apply to join our team as a full-time, non-exempt Registered Nurse within the York County Sheriff’s Office Detention division. The purpose of this position is to provide basic, extended, and emergency/first aid medical care of County Detention Center inmates and staff; to document all procedures and treatment performed with accuracy and completeness. The facility nurse will supervise medication distribution and address all medication related questions and issues, will address and respond to all inmate requests, problems, and complaints according to the medical protocols, perform physicals and screenings on recently booked inmates every 14 days, review medical history of all inmates, coordinate care of inmates to other medical facilities when needed, contact family when necessary, and collaborate closely with the facility doctor, dentist, mental health, and pharmacy professionals. Full Salary Range: Pay Grade 119; $29.40 - $45.56 per hour. Salary is determined based on experience and/or education. Work Schedule: Monday - Friday, 8:00 am - 5:00 pm (40 hours per week), occasional weekend and evening work required. Duties and Responsibilities: Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals. Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed. Assists physician with exams as necessary for sick call, doctor call, dental call, and mental health call; performs general nursing duties, including administering medications, collecting blood/urine/other body samples for laboratory analysis, checking vital signs, reviewing and receiving all inmate’s medical histories, and performing patient education on health maintenance. Retrieves, prepares, and participates in the distribution of medications to inmates; instructs inmates in medication use, side effects, and proper dosage in collaboration with pharmacist. Performs general administrative and clerical work as required including: attending facility meetings; performing medical related training to staff; attending medical classes and training for facility and nursing license maintenance; preparing and updating reports and forms; entering and retrieving all medical related data; copying and filing documents; answering and returning phone calls; and scheduling and maintaining medical appointments. Receives, reviews, and responds to all medical complaints of inmates; recommends and implements a plan of care; follows medical protocols and refers to the physician when necessary; and evaluation of care given as needed. Maintains constant awareness of inmates’ medical history, mental state, location, and behavior; takes necessary precautions to guard the security and safety of self, inmates, co-workers, and the general public. Makes arrangements for inmate admission to other medical facilities when needed, and transfers health information. Files and records various types of records and charts. Administers a variety of routine and emergency medical and first aid treatments for inmates and staff, and refers medical treatment to outside facility when needed. Attends facility and medical training, meetings, and seminars as necessary to enhance job knowledge and skills. Recommends, arranges, and implements medical training as needed to staff. Operates a computer and basic office equipment; operates nursing/medical instruments, laboratory instruments, and supplies; exercises care, safety, and maintenance in the use of all equipment. About you Experience and Education: Associate’s Degree or Vocational/Technical Degree in Nursing. Three (3) years of nursing experience or an equivalent combination of education, training and experience. Certifications and Licenses: Valid driver’s license is preferred. Must possess State of South Carolina or multi-state Nursing License, First Aid/CPR/AED, and Pharmacy Technician certifications. May require additional professional or technical certifications as deemed necessary by management. Physical Demands / Work Environment / Disclaimer Physical Demands: Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs light to medium work that involves walking or standing virtually all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or skill, adeptness and speed in the use of the fingers, hands or limbs on repetitive operation of mechanical or electronic office or shop machines or tools within moderate tolerances or limits of accuracy. Unavoidable Hazards (Work Environment): Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. Involves routine and frequent exposure to: Radiation; Disease/pathogens. Americans with Disabilities Act Compliance: York County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. Standard Clauses May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Full-time employees are allowed to participate in group medical, dental, vision, life and disability insurance programs offered by York County Government. If employees elect to secure dependent coverage, the employee should pay the additional costs for such coverage. All statements of insurance coverage are subject to the terms, conditions, restrictions and other eligibility requirements that are set forth in various insurance plan documents. Our full-time benefits through PEBA (South Carolina Retirement Systems and State Health Plan) include health insurance, prescription benefits, dental, vision, life insurance, MoneyPlus, Health Savings Accounts, retirement (Membership in the South Carolina Retirement System is mandatory for county employees), and deferred compensation.Making decisions about your insurance and retirement benefits can sometimes be complicated and difficult. The Navigating Your Benefits seriesprovides common-language explanations and can help you find your way in the world of your insurance and retirement benefits: Navigating Your Benefits | S.C. PEBA (sc.gov) Other full-time benefits include longevity allowance, annual leave, sick leave, holiday pay, Sick Leave Bank, wellness benefits, Employee Assistance Program, etc. Please contact Human Resources at Human.Resources@yorkcountygov.com if you would like more information. Longevity Allowance Full-time regular county employees, elected officials, appointed officials, and judges with ten or more years of full time continuous governmental service are eligible to receive a monthly longevity allowance in addition to their regular compensation. Continuous service transferred from employment with another county, municipality, state or a political entity created by the State may contribute toward eligibility for the longevity allowance. Longevity allowances are paid according to the following schedule. Longevity Allowance Years of Continuous Service Monthly Longevity Amount 10-14 Years $20.00 15-19 Years $25.00 20-24 Years $30.00 25-29 Years $35.00 30-34 Years $40.00 35-39 Years $45.00 40+ Years $50.00 Annual Leave Probationary and regular full-time county employees that work at least twenty (20) hours per week accrue annual leave with pay. Employees in their new hire six (6) month probationary period shall not be able to use annual leave until they become regular county employees. Employees who are separating from county service shall be paid for all accrued, unused annual leave up to 360 hours provided they give York County as the employer the proper notice as required. Employees in their six (6) month New Hire probationary period who are terminated or separated from employment shall not be paid for accrued annual leave. The maximum amount of annual leave carried into each calendar year is 360 hours. Earning Rate for Full-Time Employees Full-time employees with less than ten years of continuous service earn at the rate of eight hours of paid annual leave for each month of service during a twelve months period. Full-time employees with at least ten years, but less than twenty years of continuous service will earn at the rate of ten (10) hours of paid annual leave for each month of service during a twelve month period. Full-time employees with twenty or more years of service will earn at the rate of twelve (12) hours of paid annual leave for each month of service during a twelve (12) months period. Sick Leave Full-time county employees may be entitled to earn sick leave with pay. Employees may accrue up to 1,440 hours of sick leave. Upon termination of employment with the County, employees may not be reimbursed for any unused sick leave. When a paid holiday occurs while an employee is on sick leave with pay, the day may not be charged as sick leave. Earning Rate of Sick Leave Full time employees will earn eight hours of sick leave per month of service during a twelve month period. Paid Holiday’s The following days may be observed as paid holidays for York County Employees: January - December:3 Optional Holidays per Calendar Year January: New Year’s Day andMartin Luther King Day May: Memorial Day June: Juneteenth Day July: Independence Day September: Labor Day November: Veteran’s Day,Thanksgiving Day, andFriday after Thanksgiving December: Christmas Eve,Christmas Day Training: Quality training and educational programs are available at various times for county employees in order to support workforce development that is consistent with organizational objectives. Training topics may include driver training, CPR/first aid, communication, supervisor training, workplace violence, substance abuse, and various computer related classes. Closing Date/Time: Continuous
Apr 19, 2024
Full Time
About us There are many employment opportunities throughout the York County Sheriff’s Office (YCSO) in sworn capacity in the Detention Division. The Detention Center is located at the Moss Justice Center and is an 821-bed direct supervision facility that opened in March of 1995. The Detention Center is charged with holding individuals who have been arrested by various law enforcement agencies in York County and held until they post bond or are ordered released by a court or transferred to a state institution after court sentencing. The Detention Center also houses inmates for the U.S. Marshal Service and Immigration and Customs Enforcement under an agreement that provides compensation to the county. The York County Detention Center is committed to the operation of a facility that will meet state standards and for the preservation of basic human rights of the inmate population by the Constitution of the United States of America. To learn more about this position, please refer to our website: Detention Employment Opportunities | York County Sheriffs, SC (civicplus.com) About our opportunity We invite you to apply to join our team as a full-time, non-exempt Registered Nurse within the York County Sheriff’s Office Detention division. The purpose of this position is to provide basic, extended, and emergency/first aid medical care of County Detention Center inmates and staff; to document all procedures and treatment performed with accuracy and completeness. The facility nurse will supervise medication distribution and address all medication related questions and issues, will address and respond to all inmate requests, problems, and complaints according to the medical protocols, perform physicals and screenings on recently booked inmates every 14 days, review medical history of all inmates, coordinate care of inmates to other medical facilities when needed, contact family when necessary, and collaborate closely with the facility doctor, dentist, mental health, and pharmacy professionals. Full Salary Range: Pay Grade 119; $29.40 - $45.56 per hour. Salary is determined based on experience and/or education. Work Schedule: Monday - Friday, 8:00 am - 5:00 pm (40 hours per week), occasional weekend and evening work required. Duties and Responsibilities: Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals. Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed. Assists physician with exams as necessary for sick call, doctor call, dental call, and mental health call; performs general nursing duties, including administering medications, collecting blood/urine/other body samples for laboratory analysis, checking vital signs, reviewing and receiving all inmate’s medical histories, and performing patient education on health maintenance. Retrieves, prepares, and participates in the distribution of medications to inmates; instructs inmates in medication use, side effects, and proper dosage in collaboration with pharmacist. Performs general administrative and clerical work as required including: attending facility meetings; performing medical related training to staff; attending medical classes and training for facility and nursing license maintenance; preparing and updating reports and forms; entering and retrieving all medical related data; copying and filing documents; answering and returning phone calls; and scheduling and maintaining medical appointments. Receives, reviews, and responds to all medical complaints of inmates; recommends and implements a plan of care; follows medical protocols and refers to the physician when necessary; and evaluation of care given as needed. Maintains constant awareness of inmates’ medical history, mental state, location, and behavior; takes necessary precautions to guard the security and safety of self, inmates, co-workers, and the general public. Makes arrangements for inmate admission to other medical facilities when needed, and transfers health information. Files and records various types of records and charts. Administers a variety of routine and emergency medical and first aid treatments for inmates and staff, and refers medical treatment to outside facility when needed. Attends facility and medical training, meetings, and seminars as necessary to enhance job knowledge and skills. Recommends, arranges, and implements medical training as needed to staff. Operates a computer and basic office equipment; operates nursing/medical instruments, laboratory instruments, and supplies; exercises care, safety, and maintenance in the use of all equipment. About you Experience and Education: Associate’s Degree or Vocational/Technical Degree in Nursing. Three (3) years of nursing experience or an equivalent combination of education, training and experience. Certifications and Licenses: Valid driver’s license is preferred. Must possess State of South Carolina or multi-state Nursing License, First Aid/CPR/AED, and Pharmacy Technician certifications. May require additional professional or technical certifications as deemed necessary by management. Physical Demands / Work Environment / Disclaimer Physical Demands: Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs light to medium work that involves walking or standing virtually all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or skill, adeptness and speed in the use of the fingers, hands or limbs on repetitive operation of mechanical or electronic office or shop machines or tools within moderate tolerances or limits of accuracy. Unavoidable Hazards (Work Environment): Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. Involves routine and frequent exposure to: Radiation; Disease/pathogens. Americans with Disabilities Act Compliance: York County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. Standard Clauses May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Full-time employees are allowed to participate in group medical, dental, vision, life and disability insurance programs offered by York County Government. If employees elect to secure dependent coverage, the employee should pay the additional costs for such coverage. All statements of insurance coverage are subject to the terms, conditions, restrictions and other eligibility requirements that are set forth in various insurance plan documents. Our full-time benefits through PEBA (South Carolina Retirement Systems and State Health Plan) include health insurance, prescription benefits, dental, vision, life insurance, MoneyPlus, Health Savings Accounts, retirement (Membership in the South Carolina Retirement System is mandatory for county employees), and deferred compensation.Making decisions about your insurance and retirement benefits can sometimes be complicated and difficult. The Navigating Your Benefits seriesprovides common-language explanations and can help you find your way in the world of your insurance and retirement benefits: Navigating Your Benefits | S.C. PEBA (sc.gov) Other full-time benefits include longevity allowance, annual leave, sick leave, holiday pay, Sick Leave Bank, wellness benefits, Employee Assistance Program, etc. Please contact Human Resources at Human.Resources@yorkcountygov.com if you would like more information. Longevity Allowance Full-time regular county employees, elected officials, appointed officials, and judges with ten or more years of full time continuous governmental service are eligible to receive a monthly longevity allowance in addition to their regular compensation. Continuous service transferred from employment with another county, municipality, state or a political entity created by the State may contribute toward eligibility for the longevity allowance. Longevity allowances are paid according to the following schedule. Longevity Allowance Years of Continuous Service Monthly Longevity Amount 10-14 Years $20.00 15-19 Years $25.00 20-24 Years $30.00 25-29 Years $35.00 30-34 Years $40.00 35-39 Years $45.00 40+ Years $50.00 Annual Leave Probationary and regular full-time county employees that work at least twenty (20) hours per week accrue annual leave with pay. Employees in their new hire six (6) month probationary period shall not be able to use annual leave until they become regular county employees. Employees who are separating from county service shall be paid for all accrued, unused annual leave up to 360 hours provided they give York County as the employer the proper notice as required. Employees in their six (6) month New Hire probationary period who are terminated or separated from employment shall not be paid for accrued annual leave. The maximum amount of annual leave carried into each calendar year is 360 hours. Earning Rate for Full-Time Employees Full-time employees with less than ten years of continuous service earn at the rate of eight hours of paid annual leave for each month of service during a twelve months period. Full-time employees with at least ten years, but less than twenty years of continuous service will earn at the rate of ten (10) hours of paid annual leave for each month of service during a twelve month period. Full-time employees with twenty or more years of service will earn at the rate of twelve (12) hours of paid annual leave for each month of service during a twelve (12) months period. Sick Leave Full-time county employees may be entitled to earn sick leave with pay. Employees may accrue up to 1,440 hours of sick leave. Upon termination of employment with the County, employees may not be reimbursed for any unused sick leave. When a paid holiday occurs while an employee is on sick leave with pay, the day may not be charged as sick leave. Earning Rate of Sick Leave Full time employees will earn eight hours of sick leave per month of service during a twelve month period. Paid Holiday’s The following days may be observed as paid holidays for York County Employees: January - December:3 Optional Holidays per Calendar Year January: New Year’s Day andMartin Luther King Day May: Memorial Day June: Juneteenth Day July: Independence Day September: Labor Day November: Veteran’s Day,Thanksgiving Day, andFriday after Thanksgiving December: Christmas Eve,Christmas Day Training: Quality training and educational programs are available at various times for county employees in order to support workforce development that is consistent with organizational objectives. Training topics may include driver training, CPR/first aid, communication, supervisor training, workplace violence, substance abuse, and various computer related classes. Closing Date/Time: Continuous