Orange County, CA
Orange County, California, United States
Apr 10, 2024
Full Time
CAREER DESCRIPTION Community Program Specialist In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment will establish an open eligible list that will be used to fill current and future Community Program Specialist positions. The eligible list established may also be used to fill position in similar and/or lower classifications thought the County of Orange. DEADLINE TO APPLY This recruitment will be open for a minimum of five (5) business days and will remain open until 11:59 p.m. (PST) on Monday, April 22, 2024. Qualified applicants are encouraged to apply immediately. REGISTRAR OF VOTERS The Registrar of Voters , a nationally recognized and award-winning agency, is responsible for conducting elections, verifying petitions and maintaining voter records in the County of Orange, the fifth largest voting jurisdiction in the United States with 1.8 million active registered voters. The department receives funding from the County's General Fund and periodic reimbursement from the federal government, the State of California and local jurisdictions. The Registrar of Voters' staff includes 56 full-time employees, and numerous extra help employees who support various election related positions representing the broad spectrum of Orange County's population. The department is responsible for all components of election management. The Orange County Registrar of Voters prides itself on being a leader in the international and national elections community, working to continually innovate and create new and better ways to serve the public. The department values creativity, originality, initiative and a strong dedication to customer service. Click here for more information about the Registrar of Voters Click here for more information about the County of Orange THE OPPORTUNITY The Registrar of Voters conducts proactive outreach programs to voters and community partners throughout the County. This includes community outreach including social media, ensuring State and Federal mandated language requirements are met, pop-up mobile voting, registration and on-going partnership with cities, community organizations, and stakeholders. The Community Program Specialist (CPS) will manage State mandated language election requirements including working with vendors to route documents needing translation and assisting with quality control of all necessary election materials ahead of each election. This process includes but is not limited to, managing and tracking a high volume of documents and ensuring elections comply with all State mandated language standards, meet Election Code and Voters Choice Act language guidelines, including the tracking and proofing of language assistance materials, such as language reference ballots and signage. The CPS will also be responsible for working with contracted vendors to ensure that the translation, routing, and proofing of election materials in required State and Federally mandated languages is completed timely and accurately ahead of each election cycle. This position will also assist with special projects as needed. Additional responsibilities: This position will participate in post-election canvass/audit of election results. Provide post-election analysis and summaries of election services as it pertains to outreach and community engagement. Create or respond to reports regularly on any issues. Conduct community outreach through special events, community partners, and public speaking engagements throughout the community. Train and assist in the supervision of Extra Help staff assigned to assist with community engagement, proofing, public phone bank, communications and other projects; and complete any other duties/projects as assigned. Will be required to work extended hours in advance of and during elections. DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES In addition to the minimum qualifications, the ideal candidate will possess four (4) years of direct experience providing community services support, including high-volume planning, tracking and vendor management within a community, public sector, or non-profit organization. The ideal candidate will have extensive knowledge, skills, and abilities in the following core competencies: TECHNICAL KNOWLEDGE Methods used in accessing community, civic, and private organizations that have the potential to support or participate in election services. Using software programs such as MS Word, MS Excel, MS Access, MS Power Point, and MS Outlook at an intermediate to advanced level. Exercising appropriate judgement in answering questions and relating information; analyze and anticipate consequences of decisions and/or recommendations. Collecting, organizing, and analyzing data related to elections. Calculating heights, depths, relative positions and record the results. Planning and maintaining adequate records and files. Ability to accurately track and manage the movement of large volume of files while ensuring adherence to required project timelines. Ability to proof a large volume of files while maintaining a high level of accuracy and efficiency. Understanding and applying Election Laws and procedures. Proficient with election-related software. Reading maps, locating addresses, and providing good directions while canvassing areas for Vote Centers. Ability to use Internet for research, to find directions, and solve challenges. Utilizing Adobe Photo Shop, Illustrator, In Design, and Acrobat. CUSTOMER SERVICES | RELATIONSHIP BUILDING Applying customer service model to delivery of election services. Establishing and maintaining effective working relationships with a wide variety of individuals within and outside the agency. Demonstrating diplomacy in gaining/maintain program support and nurturing positive community relationships. Showing active support for the philosophy of diversity and consistently treat others with respect. Ability to enlist and share resources, be adaptable and effectively partner with other teams. Ability to handle multiple tasks in a fast-paced, deadline driven environment, while maintaining a professional demeanor. COMMUNICATION | VERBAL AND WRITTEN SKILLS Planning, developing, and delivering persuasive presentations designed to motivate and stimulate support of agency programs at public speaking engagements. Communicating effectively using correct grammar, punctuation, and spelling. Communicating clearly and accurately in English, using conflict resolution skills as needed. . MINIMUM QUALIFICATIONS Click here to view the complete classification description for Community Program Specialist. License Requirement By date of appointment, candidates must possess a current California driver's license and have a driving record that would enable the employee to use a County vehicle. A clean driving record must be maintained throughout the entire appointment. RECRUITMENT PROCESS Human Resource Services (HRS) screens all application materials for minimum qualifications and desirable qualifications. After screening, applicants who meet the minimum qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process. Online Assessment(s) (100% Weighted) Applicants who meet desirable qualifications will be invited to participate in one or more job related assessments. Applicants will be notified of their test date and access code, if applicable. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Center for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Katie Koreneff at (714) 834-3306 or Kathryn.Koreneff-Dale@ocgov.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: 4/22/2024 11:59 PM Pacific