Cal State University (CSU) Dominguez Hills
1000 East Victoria Street, Carson, CA 90747, USA
Working Title: Athletics Communications Assistant *Internal Only* Department Name: Athletics Operations Division: Student Affairs This is an 'On-Campus Only' Recruitment. Qualified applicants must be current employees of CSUDH. Classification Title: Public Communications Specialist I Classification Salary Range: $3,505 - $5,936 per month The anticipated hiring range for this position is $3,505 - $4,331 per month. The final salary is dependent upon qualifications and experience. About the Department/Position: Under the direct supervision of the Sr. Associate Athletics Director, the Athletics Communications Assistant will provide a variety of general office and clerical duties related to the daily operations of intercollegiate athletics facilities. This incumbent will provide support with the preparation of documents for reconciliation, tracking & reporting, and communicating schedules and assignments to ensure all athletic staff is informed. This incumbent will also assist with game operations for all home contests and special events. The schedule may vary depending on athletic events requiring some evenings and weekends. Overview of Duties and Responsibilities: Assist communication team with media relations. Compose and prepare memos, letters, notices, and bulletins as requested. Schedule and coordinate appointment calendars, travel and arrange meetings, and take notes during communication meetings. Assist the program director and coordinator with game day and event operations. Coordinate athletic events and ensure collection and verification of sports statistics Minimum Qualifications: Normally obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Valid California Driver License Knowledge, Skills, and Abilities: Knowledge of intercollegiate sports Working knowledge of athletics communication platforms Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions. Ability to effectively handle interpersonal interactions at all levels and handle and build relationships with internal and external customers. Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Preferred Qualifications: Bachelor's degree in communication or Journalism Experience using various platforms to promote events. Experience writing and reporting on sporting athletic programs. Experience to be proficient in performing most or all work assignments. General working knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of office methods, procedures, and practices. Fluency in using standard office software packages. Knowledge of English grammar, punctuation, and spelling. Able to identify deviations from applicable policies. Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough, and, at times, creative solutions. Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data. Work often involves front-line contacts with a variety of campus and community individuals requiring active problem-solving and effective interpersonal skills. To view the full position description, click “ Position Description ” above. General Information: Satisfactory completion of a background check (including a criminal records check) is required for employment. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position. In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. The CSU system offers a competitive total compensation benefits package for employees and qualifying dependents, including medical, dental, vision, retirement, and tuition assistance. It is our goal to compensate employees equitably and fairly. You can access a full description of our benefits here . Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program. The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Closing Statement California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce. Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771. California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Employees at California State University, Dominguez Hills shall abide by the Nondiscrimination Statement . Advertised: Mar 20 2024 Pacific Daylight Time Applications close: Apr 03 2024 Pacific Daylight Time Closing Date/Time:
Mar 21, 2024
Working Title: Athletics Communications Assistant *Internal Only* Department Name: Athletics Operations Division: Student Affairs This is an 'On-Campus Only' Recruitment. Qualified applicants must be current employees of CSUDH. Classification Title: Public Communications Specialist I Classification Salary Range: $3,505 - $5,936 per month The anticipated hiring range for this position is $3,505 - $4,331 per month. The final salary is dependent upon qualifications and experience. About the Department/Position: Under the direct supervision of the Sr. Associate Athletics Director, the Athletics Communications Assistant will provide a variety of general office and clerical duties related to the daily operations of intercollegiate athletics facilities. This incumbent will provide support with the preparation of documents for reconciliation, tracking & reporting, and communicating schedules and assignments to ensure all athletic staff is informed. This incumbent will also assist with game operations for all home contests and special events. The schedule may vary depending on athletic events requiring some evenings and weekends. Overview of Duties and Responsibilities: Assist communication team with media relations. Compose and prepare memos, letters, notices, and bulletins as requested. Schedule and coordinate appointment calendars, travel and arrange meetings, and take notes during communication meetings. Assist the program director and coordinator with game day and event operations. Coordinate athletic events and ensure collection and verification of sports statistics Minimum Qualifications: Normally obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Valid California Driver License Knowledge, Skills, and Abilities: Knowledge of intercollegiate sports Working knowledge of athletics communication platforms Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions. Ability to effectively handle interpersonal interactions at all levels and handle and build relationships with internal and external customers. Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Preferred Qualifications: Bachelor's degree in communication or Journalism Experience using various platforms to promote events. Experience writing and reporting on sporting athletic programs. Experience to be proficient in performing most or all work assignments. General working knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of office methods, procedures, and practices. Fluency in using standard office software packages. Knowledge of English grammar, punctuation, and spelling. Able to identify deviations from applicable policies. Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough, and, at times, creative solutions. Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data. Work often involves front-line contacts with a variety of campus and community individuals requiring active problem-solving and effective interpersonal skills. To view the full position description, click “ Position Description ” above. General Information: Satisfactory completion of a background check (including a criminal records check) is required for employment. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position. In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. The CSU system offers a competitive total compensation benefits package for employees and qualifying dependents, including medical, dental, vision, retirement, and tuition assistance. It is our goal to compensate employees equitably and fairly. You can access a full description of our benefits here . Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program. The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Closing Statement California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce. Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771. California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Employees at California State University, Dominguez Hills shall abide by the Nondiscrimination Statement . Advertised: Mar 20 2024 Pacific Daylight Time Applications close: Apr 03 2024 Pacific Daylight Time Closing Date/Time:
Merced County, CA
Los Banos, California, United States
Examples of Duties Application Deadline: Continuous Recruitments that note continuous under the closing date are subject to close at any time. Applications will not be accepted after a continuous recruitment is closed. To be considered for this position you must use a Merit System application or apply online at: https://www.governmentjobs.com/careers/MSS/ To view the job description, please click here: https://www.governmentjobs.com/careers/mss/jobs/4305086/visual-communications-specialist-i-ii HOLIDAYS & LEAVES VACATION 10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours). SICK LEAVE .0462 hours sick leave for each paid regularly scheduled work hour. 12 days (96 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria. HOLIDAYS Twelve paid holidays annually plus one optional holiday. BEREAVEMENT LEAVE Three (3) regularly scheduled work days or five (5) days if distance traveled over 500 miles one-way. INSURANCE HEALTH INSURANCE Medical Insurance - Merced County offers five Medical Plans and contributes towards employee and dependent premiums. Medical plan availability varies based on bargaining units. Anthem 200 EPO Anthem 500 EPO Anthem 1500 EPO Anthem HDHP (High Deductible Medical Plan) with Health Savings Account (HSA) Anthem HDHP (High Deductible Medical Plan) without Health Savings Account (HSA) Dental Insurance -Delta Dental Calendar Year Maximums County pays 100% of the premium for employees and 50% for dependent(s) Vision Insurance - VSP County pays 100% of the premium for employees and 50% for dependent(s) DISABILITY INSURANCE State Disability Insurance - Benefit based on highest quarter during previous calendar year. Employee pays premium. LIFE INSURANCE $10,000 County-paid coverage (Accidental Death and Dismemberment included). Voluntary Term Life and Universal Life Insurance available - premium paid by employee. RETIREMENT DEFERRED COMPENSATION The County offers a 457 Deferred Compensation Plan. Employees choose their investment funds and can make pretax contributions to the plan up to the maximum allowable. MERCED COUNTY EMPLOYEE RETIREMENT ASSOCIATION The retirement plan is a defined benefit plan administered pursuant to the County Employees Retirement Law of 1937 and other provisions of the California Government Code. MCERA members also pay into Social Security.The applicable benefit formula is dependent upon your hire date with an MCERA employer; yourpension amount will be determined by your age, years of service and final compensation amount. EXTRA HELP EMPLOYEES DO NOT QUALIFY FOR COUNTY BENEFITS. EMPLOYEE PROGRAMS EMPLOYEE ASSISTANCE PROGRAM (EAP) Anthem EAP services provides up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention. EAP services include counseling services, legal services, financial services and work-life resource services. EMPLOYEE TICKETS, COUPONS, and DISCOUNTS The County of Merced has partnered with Employee Savings Tickets to provide discounted coupons and tickets for all county employees to attractions throughout the state and out-of-state. The discounts and coupons are available for shopping, movies, sporting events, theme parks, zoos and aquariums and much more. THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY. For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7682. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Examples of Duties Application Deadline: Continuous Recruitments that note continuous under the closing date are subject to close at any time. Applications will not be accepted after a continuous recruitment is closed. To be considered for this position you must use a Merit System application or apply online at: https://www.governmentjobs.com/careers/MSS/ To view the job description, please click here: https://www.governmentjobs.com/careers/mss/jobs/4305086/visual-communications-specialist-i-ii HOLIDAYS & LEAVES VACATION 10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours). SICK LEAVE .0462 hours sick leave for each paid regularly scheduled work hour. 12 days (96 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria. HOLIDAYS Twelve paid holidays annually plus one optional holiday. BEREAVEMENT LEAVE Three (3) regularly scheduled work days or five (5) days if distance traveled over 500 miles one-way. INSURANCE HEALTH INSURANCE Medical Insurance - Merced County offers five Medical Plans and contributes towards employee and dependent premiums. Medical plan availability varies based on bargaining units. Anthem 200 EPO Anthem 500 EPO Anthem 1500 EPO Anthem HDHP (High Deductible Medical Plan) with Health Savings Account (HSA) Anthem HDHP (High Deductible Medical Plan) without Health Savings Account (HSA) Dental Insurance -Delta Dental Calendar Year Maximums County pays 100% of the premium for employees and 50% for dependent(s) Vision Insurance - VSP County pays 100% of the premium for employees and 50% for dependent(s) DISABILITY INSURANCE State Disability Insurance - Benefit based on highest quarter during previous calendar year. Employee pays premium. LIFE INSURANCE $10,000 County-paid coverage (Accidental Death and Dismemberment included). Voluntary Term Life and Universal Life Insurance available - premium paid by employee. RETIREMENT DEFERRED COMPENSATION The County offers a 457 Deferred Compensation Plan. Employees choose their investment funds and can make pretax contributions to the plan up to the maximum allowable. MERCED COUNTY EMPLOYEE RETIREMENT ASSOCIATION The retirement plan is a defined benefit plan administered pursuant to the County Employees Retirement Law of 1937 and other provisions of the California Government Code. MCERA members also pay into Social Security.The applicable benefit formula is dependent upon your hire date with an MCERA employer; yourpension amount will be determined by your age, years of service and final compensation amount. EXTRA HELP EMPLOYEES DO NOT QUALIFY FOR COUNTY BENEFITS. EMPLOYEE PROGRAMS EMPLOYEE ASSISTANCE PROGRAM (EAP) Anthem EAP services provides up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention. EAP services include counseling services, legal services, financial services and work-life resource services. EMPLOYEE TICKETS, COUPONS, and DISCOUNTS The County of Merced has partnered with Employee Savings Tickets to provide discounted coupons and tickets for all county employees to attractions throughout the state and out-of-state. The discounts and coupons are available for shopping, movies, sporting events, theme parks, zoos and aquariums and much more. THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY. For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7682. Closing Date/Time: Continuous
CITY OF ORLANDO, FL
Orlando, Florida, United States
Description >>MULTIPLE POSITIONS AVAILABLE APPLICATION INFORMATION: When completing an application for Emergency Communications Specialist, you must provide entire work history since high school in the Work Experience section. Account for periods of unemployment. Provide all available details. Incomplete applications will not be qualified. Starting Salary: $19.69 per hour ($1.00 per hour shift differential, evenings or nights) Who We Are Orlando, The City Beautiful For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city. This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise. Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential. Come be part of our community with the City of Orlando. NATURE OF WORK: Perform specialized work in areas of emergency communications. Employees assigned to this classification receives and responds to emergency and non-emergency calls for police service by answering incoming telephone/911 lines, dispatching officers to calls, obtaining and relaying information from FCIC/NCIC; monitoring alarm systems; maintaining various logs and files and performing related clerical administrative tasks. Work is performed under general supervision in accordance with departmental procedures. Employees must exercise initiative and independent judgment to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards. Minimum Requirements High school graduate required plus six months clerical, customer service, or dispatching experience required ; or an equivalent combination of education and experience required . Emergency communications experience preferred. Applicants must pass the CritiCall computer-administered test. MUST WORK WEEKENDS, HOLIDAYS, AND ROTATING SHIFTS. Must pass background investigation and take a polygraph examination. This selection and hiring process is time-consuming and selective. Only candidates with clean criminal histories who have been drug-free for a minimum of one year will be considered. APPLICATIONS WILL BE CAREFULLY REVIEWED AND ELIGIBLE CANDIDATES NOTIFIED WHEN AND WHERE TO COME FOR THE NEXT STEP IN THE PROCESS: PHOTO ID MUST BE PRESENTED AT THE TIME OF THE CRITICALL TEST. IMPORTANT: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062. Supplemental Information City of Orlando Benefits If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows: Two (2) years of direct experience for an associate degree; Four (4) years of direct experience for a bachelor's degree; Six (6) years of direct experience for a master's degree; or Nine (9) years of direct experience for a doctoral degree Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description >>MULTIPLE POSITIONS AVAILABLE APPLICATION INFORMATION: When completing an application for Emergency Communications Specialist, you must provide entire work history since high school in the Work Experience section. Account for periods of unemployment. Provide all available details. Incomplete applications will not be qualified. Starting Salary: $19.69 per hour ($1.00 per hour shift differential, evenings or nights) Who We Are Orlando, The City Beautiful For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city. This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise. Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential. Come be part of our community with the City of Orlando. NATURE OF WORK: Perform specialized work in areas of emergency communications. Employees assigned to this classification receives and responds to emergency and non-emergency calls for police service by answering incoming telephone/911 lines, dispatching officers to calls, obtaining and relaying information from FCIC/NCIC; monitoring alarm systems; maintaining various logs and files and performing related clerical administrative tasks. Work is performed under general supervision in accordance with departmental procedures. Employees must exercise initiative and independent judgment to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards. Minimum Requirements High school graduate required plus six months clerical, customer service, or dispatching experience required ; or an equivalent combination of education and experience required . Emergency communications experience preferred. Applicants must pass the CritiCall computer-administered test. MUST WORK WEEKENDS, HOLIDAYS, AND ROTATING SHIFTS. Must pass background investigation and take a polygraph examination. This selection and hiring process is time-consuming and selective. Only candidates with clean criminal histories who have been drug-free for a minimum of one year will be considered. APPLICATIONS WILL BE CAREFULLY REVIEWED AND ELIGIBLE CANDIDATES NOTIFIED WHEN AND WHERE TO COME FOR THE NEXT STEP IN THE PROCESS: PHOTO ID MUST BE PRESENTED AT THE TIME OF THE CRITICALL TEST. IMPORTANT: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062. Supplemental Information City of Orlando Benefits If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows: Two (2) years of direct experience for an associate degree; Four (4) years of direct experience for a bachelor's degree; Six (6) years of direct experience for a master's degree; or Nine (9) years of direct experience for a doctoral degree Closing Date/Time: Continuous
YORK COUNTY, SC
Rock Hill, South Carolina, United States
About us York County is located in the Piedmont region, between the Broad River and the Catawba River. Its diverse landscape is home to family-friendly towns/cities, a progressive urban region and lakefront communities. We are excited that you want to join our team and recognize that our employees are the foundation for our success. Mission Statement - York County provides quality public services in an open, efficient, and responsive manner. Vision Statement - York County provides an environment where all citizens and businesses can thrive and succeed. About the Department: The Department of Public Safety Communications is the primary Public Safety Answering Point (PSAP) for York County. As the PSAP, we are staffed 24 hours a day to answer 9-1-1 emergency calls and dispatch police, fire or medical services to those we serve. We are fortunate to have state-of-the art equipment to provide our responders and those needing emergency assistance. The five divisions of Public Safety Communications work together to provide leadership, emergency information and communication technology as well as extensive training to our staff and public safety partners: 9-1-1 Addressing, Administration & Public Education, Technical Services & Radio Communications, Operations (Communications), and Operations Support (Training, Quality Assurance, Accreditation). The Department of Public Safety Communication is nationally accredited through the Commission on Accreditation for Law Enforcement. This accreditation requires annual audits of our policy and procedures, hiring and promotional processes to ensure we provide proofs of following policies and procedures. About our opportunity We invite you to apply to join our team as a full-time (40 hours per week), non-exempt Telecommunications Specialist I. The purpose of this position is to answer all E911 emergency and non-emergency calls for emergency services and public safety agencies in an appropriate and timely manner; to accurately analyze, prioritize, and dispatch emergency and non-emergency call for service for law enforcement, emergency medical services, fire, and various other public safety agencies; to provide callers with appropriate medical or safety instructions. Projected Hiring Range: $19.90 - $24.87 per hour. Salary is dependent on qualifications. Work Schedule: 6:00 PM - 6:00 AM or 6:00 AM - 6:00 PM, will be required to work twelve-hour shifts to include holiday and weekend shifts once training is complete. We are hiring multiple positions, and this posting will remain open until filled with review of applicants weekly and may close at any time when positions have been filled. Applicants should monitor email for next steps of the application process. If you wish to find out more about a career with York County Public Safety, call 803-329-0911 or email the following: Karen.McClure@yorkcountygov.com or Carlton.Carter@yorkcountygov.com You must be able to pass a background check and not convicted of a charge carrying one year or more and a drug screen. This position requires a polygraph and psychological during the interview process. Candidate will be required to attend the South Carolina Criminal Justice Academy in Columbia, South Carolina for basic training. Successful completion is mandatory. Telecommunications Specialist are paid their normal salary while attending. Duties and Responsibilities: Receives all E911 emergency, and non-emergency telephone calls for law enforcement, emergency medical services, fire service, coroner, fire marshal, emergency management, animal control, and other emergency services; provides appropriate lifesaving information and pre-arrival instructions to the caller to stabilize the situation until the arrival of emergency services. Prioritizes calls for service and calm callers. Provides crisis counseling support to callers to avert potential self-hazard, suicide, or hostage situations. Utilizes sophisticated status management technology to monitor, update, and control the location and movement of emergency units to ensure calls for service are prioritized and resources are efficiently managed to save lives, property, and maintain safety of responders. Utilizes state-of-the-art communications systems to maintain radio and data communications with responders to provide timely and accurate information. Ensures responders are provided with all pertinent information via radio and mobile data systems and maintain constant track of all field units to ensure their safety and tracking their activities such as traffic stops and property checks. Utilizes Computer Aided Dispatch systems, Geographic Information Systems (GIS), AVL, and other technology systems to accurately record and maintain information received from callers and emergency response personnel, determine location of emergencies, identifies potential hazards, prioritizes and manages resources, and ensures efficient handling of calls for service. Ensures all communications and PSAP operations are in compliance with and adhere to policies, procedures, protocols, standards, and applicable local, state, and federal laws. Ensures all calls for service are answered and dispatched in accordance with County, CALEA, and NFPA standards. Utilizes NCIC system to enter updates, maintain and retrieve law enforcement information, obtain criminal histories, driver’s license history, vehicle registration, and other requested records and information. Coordinates tracing and pinging of cellular phones with phone providers and law enforcement during life-threatening emergency situations. If necessary, conducts investigation to determine phone provider for subscriber. Monitors radio emergency activations by responders; acknowledge all activations and handle according to policy and procedure. Monitors weather warnings systems: track severe weather systems and take appropriate actions to ensure readiness for response and ensure protection of the citizens of the community; activates outdoor warning siren system and/or reverse call out notification systems. Receives incoming non-emergency and/or after-hours calls for various agencies such as Red Cross and Department of Social Services; determines appropriate actions and ensure appropriate notifications are made to each agency. Performs related work as assigned. About you Experience and Education: High School Diploma or GED equivalent. One (1) year of telecommunications experience or an equivalent combination of education, training and experience. Special Licenses and Certifications: On the job training will be provided to obtain the following: APCO Basic Telecommunicator APCO Fire APCO EMD SC Criminal Justice Academy E9-1-1 Certification CPR Certification NCIC Certification FEMA NIMS ICS 100 Certification FEMA NIMS ICS 200 Certification FEMA NIMS ICS 700 Certification, IS-5.A An introduction to Hazardous Materials, Annual Radiological Training, and National Crime Information Center Certification. Valid state driver’s license is preferred. Applicants with equivalent experience and/or education may be considered. Physical Demands / Work Environment / Disclaimer Physical Demands: Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. Americans with Disabilities Act Compliance: York County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodation to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. Standard Clauses: May be required to work nights, weekends, holidays, and emergencies (man-made or natural) to meet the business needs of the County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Essential Safety Functions: It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses. Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained. Full-time employees are allowed to participate in group medical, dental, vision, life and disability insurance programs offered by York County Government. If employees elect to secure dependent coverage, the employee should pay the additional costs for such coverage. All statements of insurance coverage are subject to the terms, conditions, restrictions and other eligibility requirements that are set forth in various insurance plan documents. Our full-time benefits through PEBA (South Carolina Retirement Systems and State Health Plan) include health insurance, prescription benefits, dental, vision, life insurance, MoneyPlus, Health Savings Accounts, retirement (Membership in the South Carolina Retirement System is mandatory for county employees), and deferred compensation.Making decisions about your insurance and retirement benefits can sometimes be complicated and difficult. The Navigating Your Benefits seriesprovides common-language explanations and can help you find your way in the world of your insurance and retirement benefits: Navigating Your Benefits | S.C. PEBA (sc.gov) Other full-time benefits include longevity allowance, annual leave, sick leave, holiday pay, Sick Leave Bank, wellness benefits, Employee Assistance Program, etc. Please contact Human Resources at Human.Resources@yorkcountygov.com if you would like more information. Longevity Allowance Full-time regular county employees, elected officials, appointed officials, and judges with ten or more years of full time continuous governmental service are eligible to receive a monthly longevity allowance in addition to their regular compensation. Continuous service transferred from employment with another county, municipality, state or a political entity created by the State may contribute toward eligibility for the longevity allowance. Longevity allowances are paid according to the following schedule. Longevity Allowance Years of Continuous Service Monthly Longevity Amount 10-14 Years $20.00 15-19 Years $25.00 20-24 Years $30.00 25-29 Years $35.00 30-34 Years $40.00 35-39 Years $45.00 40+ Years $50.00 Annual Leave Probationary and regular full-time county employees that work at least twenty (20) hours per week accrue annual leave with pay. Employees in their new hire six (6) month probationary period shall not be able to use annual leave until they become regular county employees. Employees who are separating from county service shall be paid for all accrued, unused annual leave up to 360 hours provided they give York County as the employer the proper notice as required. Employees in their six (6) month New Hire probationary period who are terminated or separated from employment shall not be paid for accrued annual leave. The maximum amount of annual leave carried into each calendar year is 360 hours. Earning Rate for Full-Time Employees Full-time employees with less than ten years of continuous service earn at the rate of eight hours of paid annual leave for each month of service during a twelve months period. Full-time employees with at least ten years, but less than twenty years of continuous service will earn at the rate of ten (10) hours of paid annual leave for each month of service during a twelve month period. Full-time employees with twenty or more years of service will earn at the rate of twelve (12) hours of paid annual leave for each month of service during a twelve (12) months period. Sick Leave Full-time county employees may be entitled to earn sick leave with pay. Employees may accrue up to 1,440 hours of sick leave. Upon termination of employment with the County, employees may not be reimbursed for any unused sick leave. When a paid holiday occurs while an employee is on sick leave with pay, the day may not be charged as sick leave. Earning Rate of Sick Leave Full time employees will earn eight hours of sick leave per month of service during a twelve month period. Paid Holiday’s The following days may be observed as paid holidays for York County Employees: January - December:3 Optional Holidays per Calendar Year January: New Year’s Day andMartin Luther King Day May: Memorial Day June: Juneteenth Day July: Independence Day September: Labor Day November: Veteran’s Day,Thanksgiving Day, andFriday after Thanksgiving December: Christmas Eve,Christmas Day Training: Quality training and educational programs are available at various times for county employees in order to support workforce development that is consistent with organizational objectives. Training topics may include driver training, CPR/first aid, communication, supervisor training, workplace violence, substance abuse, and various computer related classes. Closing Date/Time: 4/26/2024 5:00 PM Eastern
Mar 13, 2024
Full Time
About us York County is located in the Piedmont region, between the Broad River and the Catawba River. Its diverse landscape is home to family-friendly towns/cities, a progressive urban region and lakefront communities. We are excited that you want to join our team and recognize that our employees are the foundation for our success. Mission Statement - York County provides quality public services in an open, efficient, and responsive manner. Vision Statement - York County provides an environment where all citizens and businesses can thrive and succeed. About the Department: The Department of Public Safety Communications is the primary Public Safety Answering Point (PSAP) for York County. As the PSAP, we are staffed 24 hours a day to answer 9-1-1 emergency calls and dispatch police, fire or medical services to those we serve. We are fortunate to have state-of-the art equipment to provide our responders and those needing emergency assistance. The five divisions of Public Safety Communications work together to provide leadership, emergency information and communication technology as well as extensive training to our staff and public safety partners: 9-1-1 Addressing, Administration & Public Education, Technical Services & Radio Communications, Operations (Communications), and Operations Support (Training, Quality Assurance, Accreditation). The Department of Public Safety Communication is nationally accredited through the Commission on Accreditation for Law Enforcement. This accreditation requires annual audits of our policy and procedures, hiring and promotional processes to ensure we provide proofs of following policies and procedures. About our opportunity We invite you to apply to join our team as a full-time (40 hours per week), non-exempt Telecommunications Specialist I. The purpose of this position is to answer all E911 emergency and non-emergency calls for emergency services and public safety agencies in an appropriate and timely manner; to accurately analyze, prioritize, and dispatch emergency and non-emergency call for service for law enforcement, emergency medical services, fire, and various other public safety agencies; to provide callers with appropriate medical or safety instructions. Projected Hiring Range: $19.90 - $24.87 per hour. Salary is dependent on qualifications. Work Schedule: 6:00 PM - 6:00 AM or 6:00 AM - 6:00 PM, will be required to work twelve-hour shifts to include holiday and weekend shifts once training is complete. We are hiring multiple positions, and this posting will remain open until filled with review of applicants weekly and may close at any time when positions have been filled. Applicants should monitor email for next steps of the application process. If you wish to find out more about a career with York County Public Safety, call 803-329-0911 or email the following: Karen.McClure@yorkcountygov.com or Carlton.Carter@yorkcountygov.com You must be able to pass a background check and not convicted of a charge carrying one year or more and a drug screen. This position requires a polygraph and psychological during the interview process. Candidate will be required to attend the South Carolina Criminal Justice Academy in Columbia, South Carolina for basic training. Successful completion is mandatory. Telecommunications Specialist are paid their normal salary while attending. Duties and Responsibilities: Receives all E911 emergency, and non-emergency telephone calls for law enforcement, emergency medical services, fire service, coroner, fire marshal, emergency management, animal control, and other emergency services; provides appropriate lifesaving information and pre-arrival instructions to the caller to stabilize the situation until the arrival of emergency services. Prioritizes calls for service and calm callers. Provides crisis counseling support to callers to avert potential self-hazard, suicide, or hostage situations. Utilizes sophisticated status management technology to monitor, update, and control the location and movement of emergency units to ensure calls for service are prioritized and resources are efficiently managed to save lives, property, and maintain safety of responders. Utilizes state-of-the-art communications systems to maintain radio and data communications with responders to provide timely and accurate information. Ensures responders are provided with all pertinent information via radio and mobile data systems and maintain constant track of all field units to ensure their safety and tracking their activities such as traffic stops and property checks. Utilizes Computer Aided Dispatch systems, Geographic Information Systems (GIS), AVL, and other technology systems to accurately record and maintain information received from callers and emergency response personnel, determine location of emergencies, identifies potential hazards, prioritizes and manages resources, and ensures efficient handling of calls for service. Ensures all communications and PSAP operations are in compliance with and adhere to policies, procedures, protocols, standards, and applicable local, state, and federal laws. Ensures all calls for service are answered and dispatched in accordance with County, CALEA, and NFPA standards. Utilizes NCIC system to enter updates, maintain and retrieve law enforcement information, obtain criminal histories, driver’s license history, vehicle registration, and other requested records and information. Coordinates tracing and pinging of cellular phones with phone providers and law enforcement during life-threatening emergency situations. If necessary, conducts investigation to determine phone provider for subscriber. Monitors radio emergency activations by responders; acknowledge all activations and handle according to policy and procedure. Monitors weather warnings systems: track severe weather systems and take appropriate actions to ensure readiness for response and ensure protection of the citizens of the community; activates outdoor warning siren system and/or reverse call out notification systems. Receives incoming non-emergency and/or after-hours calls for various agencies such as Red Cross and Department of Social Services; determines appropriate actions and ensure appropriate notifications are made to each agency. Performs related work as assigned. About you Experience and Education: High School Diploma or GED equivalent. One (1) year of telecommunications experience or an equivalent combination of education, training and experience. Special Licenses and Certifications: On the job training will be provided to obtain the following: APCO Basic Telecommunicator APCO Fire APCO EMD SC Criminal Justice Academy E9-1-1 Certification CPR Certification NCIC Certification FEMA NIMS ICS 100 Certification FEMA NIMS ICS 200 Certification FEMA NIMS ICS 700 Certification, IS-5.A An introduction to Hazardous Materials, Annual Radiological Training, and National Crime Information Center Certification. Valid state driver’s license is preferred. Applicants with equivalent experience and/or education may be considered. Physical Demands / Work Environment / Disclaimer Physical Demands: Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. Americans with Disabilities Act Compliance: York County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodation to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. Standard Clauses: May be required to work nights, weekends, holidays, and emergencies (man-made or natural) to meet the business needs of the County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Essential Safety Functions: It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses. Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained. Full-time employees are allowed to participate in group medical, dental, vision, life and disability insurance programs offered by York County Government. If employees elect to secure dependent coverage, the employee should pay the additional costs for such coverage. All statements of insurance coverage are subject to the terms, conditions, restrictions and other eligibility requirements that are set forth in various insurance plan documents. Our full-time benefits through PEBA (South Carolina Retirement Systems and State Health Plan) include health insurance, prescription benefits, dental, vision, life insurance, MoneyPlus, Health Savings Accounts, retirement (Membership in the South Carolina Retirement System is mandatory for county employees), and deferred compensation.Making decisions about your insurance and retirement benefits can sometimes be complicated and difficult. The Navigating Your Benefits seriesprovides common-language explanations and can help you find your way in the world of your insurance and retirement benefits: Navigating Your Benefits | S.C. PEBA (sc.gov) Other full-time benefits include longevity allowance, annual leave, sick leave, holiday pay, Sick Leave Bank, wellness benefits, Employee Assistance Program, etc. Please contact Human Resources at Human.Resources@yorkcountygov.com if you would like more information. Longevity Allowance Full-time regular county employees, elected officials, appointed officials, and judges with ten or more years of full time continuous governmental service are eligible to receive a monthly longevity allowance in addition to their regular compensation. Continuous service transferred from employment with another county, municipality, state or a political entity created by the State may contribute toward eligibility for the longevity allowance. Longevity allowances are paid according to the following schedule. Longevity Allowance Years of Continuous Service Monthly Longevity Amount 10-14 Years $20.00 15-19 Years $25.00 20-24 Years $30.00 25-29 Years $35.00 30-34 Years $40.00 35-39 Years $45.00 40+ Years $50.00 Annual Leave Probationary and regular full-time county employees that work at least twenty (20) hours per week accrue annual leave with pay. Employees in their new hire six (6) month probationary period shall not be able to use annual leave until they become regular county employees. Employees who are separating from county service shall be paid for all accrued, unused annual leave up to 360 hours provided they give York County as the employer the proper notice as required. Employees in their six (6) month New Hire probationary period who are terminated or separated from employment shall not be paid for accrued annual leave. The maximum amount of annual leave carried into each calendar year is 360 hours. Earning Rate for Full-Time Employees Full-time employees with less than ten years of continuous service earn at the rate of eight hours of paid annual leave for each month of service during a twelve months period. Full-time employees with at least ten years, but less than twenty years of continuous service will earn at the rate of ten (10) hours of paid annual leave for each month of service during a twelve month period. Full-time employees with twenty or more years of service will earn at the rate of twelve (12) hours of paid annual leave for each month of service during a twelve (12) months period. Sick Leave Full-time county employees may be entitled to earn sick leave with pay. Employees may accrue up to 1,440 hours of sick leave. Upon termination of employment with the County, employees may not be reimbursed for any unused sick leave. When a paid holiday occurs while an employee is on sick leave with pay, the day may not be charged as sick leave. Earning Rate of Sick Leave Full time employees will earn eight hours of sick leave per month of service during a twelve month period. Paid Holiday’s The following days may be observed as paid holidays for York County Employees: January - December:3 Optional Holidays per Calendar Year January: New Year’s Day andMartin Luther King Day May: Memorial Day June: Juneteenth Day July: Independence Day September: Labor Day November: Veteran’s Day,Thanksgiving Day, andFriday after Thanksgiving December: Christmas Eve,Christmas Day Training: Quality training and educational programs are available at various times for county employees in order to support workforce development that is consistent with organizational objectives. Training topics may include driver training, CPR/first aid, communication, supervisor training, workplace violence, substance abuse, and various computer related classes. Closing Date/Time: 4/26/2024 5:00 PM Eastern
Modesto Irrigation District
Modesto, California, United States
Description The Modesto Irrigation District is currently recruiting to fill one full-time regular position in the Public Affairs Department, General Manager Division, to plan, organize, coordinate and implement a variety of media and public relations programs in support of District goals, mission and business plan; and to serve as a resource to managers, supervisors, and employees on a variety of public affairs matters. Any Qualified Individual May Apply. This is an exempt position and is allocated to the Management and Confidential Group. The list established as a result of this recruitment may be used to fill other Public Affairs Specialist I/II vacancies that may occur within the District through February 29, 2025. Distinguishing Characteristics Public Affairs Specialist I: This is the entry level class in the Public Affairs Specialist series. Positions in this class typically have little or no directly related work experience. The Public Affairs Specialist I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under general supervision while learning job tasks, progressing to direction as procedures and processes of assigned area of responsibility are learned. Public Affairs Specialist II: This is the journey level class in the Public Affairs Specialist series and is distinguished from the I level by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new, unusual or unique situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level. Supervision Received and Exercised Public Affairs Specialist I: Receives direction from the Senior Public Affairs Specialist. Public Affairs Specialist II: Receives direction from the Senior Public Affairs Specialist. Examples of Duties Duties may include, but are not limited to, the following: Serve as media relations, public relations and issues management advisor to the General Manager and senior management team. Serve as primary media liaison; coordinate the release of public information with all divisions. Develop and implement communications strategies, plans, programs and projects, including the use of advertising and marketing, in support of the District’s mission and business plan. Develop and administer MID public education programs. Plan and develop content for and manage production of video, audio and commercial artwork for a variety of print, online, and multimedia publications and work products. Foster good community relations through community involvement and support; create forums to promote interaction with community and business leaders; coordinate speaker requests. Plan, coordinate and participate in special events. Prepare and deliver public presentations on a variety of topics related to District activities. Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for equipment, supplies, services, and events; monitor and control expenditures. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints. Build and maintain positive working relationships with co-workers, other District employees, outside agencies and the public using principles of good customer service. Perform related duties as assigned. Other Related Duties Other duties as assigned Typical Qualifications Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Public Affairs Specialist I Knowledge of: Principles and practices of marketing, advertising, public relations, market research and analysis, printing and publishing. Effective public presentation and speaking methods to attract and inform various audiences. English usage, spelling, punctuation and grammar. Graphic design principles. Social media, web design and graphic presentation methods. Principles of technical report preparation. Principles and practices of safety management. Modern office equipment including the use of applicable computer applications. Principles and practices of effective customer service. Ability to: Perform professional media and public relations duties to promote and inform others regarding District matters. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. Make effective public presentations. Prepare and present clear and concise reports. Learn District policies and procedures. Operate and use modern office equipment including a computer and applicable software. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. Experience: Two years of increasingly responsible experience developing and implementing media and public relations programs. Education: Equivalent to a Bachelor’s degree from an accredited college with major course work in Public Relations, Journalism, Communications, or a related field. Public Affairs Specialist II In addition to the qualifications for the Public Affairs Specialist I: Knowledge of: District organization, services and programs. Modern media and public relations principles and practices. Social media tools used to enhance the communication of District matters and programs. Methods of media and public relations program development and evaluation. Project management methods. Pertinent local, State and Federal laws, ordinances and rules. Ability to: Independently develop, implement and evaluate a comprehensive media and public relations program. Manage projects effectively. Recognize, identify, and resolve conflict or problems of a sensitive or political nature. Collect, analyze and interpret customer data. Experience: Five years of progressively responsible experience similar to Public Affairs Specialist I with the District. Education: Equivalent to a Bachelor’s degree from an accredited college with major course work in Public Relations, Journalism, Communications, or a related field. Special Requirement: Possession of a valid California driver’s license. Supplemental Information Qualified applicants must submit a completed District application. APPLY IMMEDIATELY . Application screening will begin on or after March 14, 2024. Applications received after this date are not guaranteed consideration. Applications will be reviewed on a comparative basis and only those most qualified will be invited to continue in the selection process, which will consist of an overall assessment of the individual's skills through (1) written test; (2) oral interview; and (3) contacting of references to include current and former supervisors. The applicant must perform successfully in each phase of the recruitment in order to continue in the recruitment process. Applicants requiring necessary accommodations to the application process may contact Human Resources at (209) 526-7341. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. The Modesto Irrigation District is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. THE SUCCESSFUL APPLICANT WILL BE REQUIRED TO PROVIDE VERIFICATION OF HIGH SCHOOL DIPLOMA OR GED AND APPLICABLE HIGHER EDUCATION DEGREE, PASS A MEDICAL EXAM INCLUDING A DRUG AND ALCOHOL SCREEN, AND A COMPLETE BACKGROUND CHECK PRIOR TO BEGINNING WORK. INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE For a complete list of MID Benefits, please refer to the following: http://www.mid.org/careers/benefits.htm Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description The Modesto Irrigation District is currently recruiting to fill one full-time regular position in the Public Affairs Department, General Manager Division, to plan, organize, coordinate and implement a variety of media and public relations programs in support of District goals, mission and business plan; and to serve as a resource to managers, supervisors, and employees on a variety of public affairs matters. Any Qualified Individual May Apply. This is an exempt position and is allocated to the Management and Confidential Group. The list established as a result of this recruitment may be used to fill other Public Affairs Specialist I/II vacancies that may occur within the District through February 29, 2025. Distinguishing Characteristics Public Affairs Specialist I: This is the entry level class in the Public Affairs Specialist series. Positions in this class typically have little or no directly related work experience. The Public Affairs Specialist I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under general supervision while learning job tasks, progressing to direction as procedures and processes of assigned area of responsibility are learned. Public Affairs Specialist II: This is the journey level class in the Public Affairs Specialist series and is distinguished from the I level by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new, unusual or unique situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level. Supervision Received and Exercised Public Affairs Specialist I: Receives direction from the Senior Public Affairs Specialist. Public Affairs Specialist II: Receives direction from the Senior Public Affairs Specialist. Examples of Duties Duties may include, but are not limited to, the following: Serve as media relations, public relations and issues management advisor to the General Manager and senior management team. Serve as primary media liaison; coordinate the release of public information with all divisions. Develop and implement communications strategies, plans, programs and projects, including the use of advertising and marketing, in support of the District’s mission and business plan. Develop and administer MID public education programs. Plan and develop content for and manage production of video, audio and commercial artwork for a variety of print, online, and multimedia publications and work products. Foster good community relations through community involvement and support; create forums to promote interaction with community and business leaders; coordinate speaker requests. Plan, coordinate and participate in special events. Prepare and deliver public presentations on a variety of topics related to District activities. Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for equipment, supplies, services, and events; monitor and control expenditures. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints. Build and maintain positive working relationships with co-workers, other District employees, outside agencies and the public using principles of good customer service. Perform related duties as assigned. Other Related Duties Other duties as assigned Typical Qualifications Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Public Affairs Specialist I Knowledge of: Principles and practices of marketing, advertising, public relations, market research and analysis, printing and publishing. Effective public presentation and speaking methods to attract and inform various audiences. English usage, spelling, punctuation and grammar. Graphic design principles. Social media, web design and graphic presentation methods. Principles of technical report preparation. Principles and practices of safety management. Modern office equipment including the use of applicable computer applications. Principles and practices of effective customer service. Ability to: Perform professional media and public relations duties to promote and inform others regarding District matters. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. Make effective public presentations. Prepare and present clear and concise reports. Learn District policies and procedures. Operate and use modern office equipment including a computer and applicable software. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. Experience: Two years of increasingly responsible experience developing and implementing media and public relations programs. Education: Equivalent to a Bachelor’s degree from an accredited college with major course work in Public Relations, Journalism, Communications, or a related field. Public Affairs Specialist II In addition to the qualifications for the Public Affairs Specialist I: Knowledge of: District organization, services and programs. Modern media and public relations principles and practices. Social media tools used to enhance the communication of District matters and programs. Methods of media and public relations program development and evaluation. Project management methods. Pertinent local, State and Federal laws, ordinances and rules. Ability to: Independently develop, implement and evaluate a comprehensive media and public relations program. Manage projects effectively. Recognize, identify, and resolve conflict or problems of a sensitive or political nature. Collect, analyze and interpret customer data. Experience: Five years of progressively responsible experience similar to Public Affairs Specialist I with the District. Education: Equivalent to a Bachelor’s degree from an accredited college with major course work in Public Relations, Journalism, Communications, or a related field. Special Requirement: Possession of a valid California driver’s license. Supplemental Information Qualified applicants must submit a completed District application. APPLY IMMEDIATELY . Application screening will begin on or after March 14, 2024. Applications received after this date are not guaranteed consideration. Applications will be reviewed on a comparative basis and only those most qualified will be invited to continue in the selection process, which will consist of an overall assessment of the individual's skills through (1) written test; (2) oral interview; and (3) contacting of references to include current and former supervisors. The applicant must perform successfully in each phase of the recruitment in order to continue in the recruitment process. Applicants requiring necessary accommodations to the application process may contact Human Resources at (209) 526-7341. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. The Modesto Irrigation District is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. THE SUCCESSFUL APPLICANT WILL BE REQUIRED TO PROVIDE VERIFICATION OF HIGH SCHOOL DIPLOMA OR GED AND APPLICABLE HIGHER EDUCATION DEGREE, PASS A MEDICAL EXAM INCLUDING A DRUG AND ALCOHOL SCREEN, AND A COMPLETE BACKGROUND CHECK PRIOR TO BEGINNING WORK. INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE For a complete list of MID Benefits, please refer to the following: http://www.mid.org/careers/benefits.htm Closing Date/Time: Continuous
CALAVERAS COUNTY, CA
San Andreas, California, United States
Position Description Under direction of a supervisor or management, performs a variety of operational, supportive, and administrative duties within assigned division of the District Attorney’s Office; provides information and services to crime victims and witnesses; provides trial support; coordinates victim and witness court appearances; and performs related work as required. DISTINGUISHING CHARACTERISTICS District Attorney Services Specialist I This is the entry-level class for District Attorney Services Specialist series. Incumbent will process reports and documents in strict adherence to State law and Department procedures. Incumbent is expected to keep current on changes in report and document processing requirements. Incumbent will operate a Departmental case management system and related systems in strict accordance with the law. This class series requires the ability to provide appropriate information and answer basic questions from the public related to the criminal justice system, both in-person and over the telephone. District Attorney Services Specialist II This is the journey level position within the series. In addition to the above, incumbents will be assigned to more increasingly difficult tasks within the Department, including being responsive to the needs of victims of crimes, demonstrating sensitivity to and establishing rapport with victims of crime, and exhibiting emotional stability under conditions of high stress. Incumbents will be able to assist victims in recovering their personal property held in evidence, facilitate victim compensation applications, and provide court accompaniment. Incumbent is eligible for assignment to the Victim Services division, wherein Incumbent must successfully complete required trainings and must exhibit a high level of understanding of the specific duties and prohibited activities under prevailing program restrictions, including VOCA regulations, State and Federal grantor regulations, and the Penal Code. District Attorney Services Specialist III This is the advanced level position within the series. In addition to the above, responsibilities require the frequent use of initiative and independent judgment in scheduling and coordination of office activities and in dealing with sensitive assignments. Incumbents are responsible for the more complex assignments, including vertical assignments to a trial team in complex and high-profile cases, and work with greater independence from close review. Incumbents can work effectively with victims, witnesses, and prosecutors with limited supervision in more serious cases and in rapidly changing situations and circumstances. Incumbents may arrange for transportation, escort, and support for witnesses and victims during court appearances in more serious cases. District Attorney Services Specialist IV This is the senior level position within the series. In addition to the above, incumbents will work with minimal review, may be assigned to carry out special assignments in support of the assigned division, and may be part of complex multi-disciplinary teams. Incumbents may be tasked with collecting data and preparing reports for their assigned division of the Department and may act in a lead capacity by providing training and guidance to subordinates and developing and maintaining special programs. Incumbent is able to develop or advance a comprehensive crisis response and mass victimization assistance plan structured to identify and respond to victim needs such as: safety, food, shelter, and immediate services in the aftermath of a crime-related mass victimization or terrorism incident. Example of Duties (Duties vary depending on assignment) Operates Departmental case management system and related systems in strict accordance with the law. Operates a word processor, email, or other system for required public, Departmental, and external agency communications. Attends court and accompanies victims and witnesses to court as directed. Trains or assists in training of personnel. Prepares, maintains, and tracks proper flow of information, documents, and forms. Performs various operational duties, such as answering phones, processing mail, maintaining supplies, transcribing, typing, filing, etc. Ensures proper tracking, and prepares and processes property release forms, and assists victims in recovering personal property held in evidence. Prepares applications for victim compensation by obtaining necessary information and documents, completing and submitting claims to State Victims Compensation Board. Obtain necessary information from victims, witnesses, and others through interview and observation for matters including preparation and coordination of court appearances. Ensures accurate and timely documentation of case activities; provides victims, witnesses, and others with information, education regarding the criminal justice system. Reviews reports from law enforcement agencies and contacts victims or witnesses as directed; accurately and timely documenting contact; maintaining contact as directed. Responds to crime scenes, once deemed secure, as directed, to offer victim assistance or provide services. Performs outreach services to victims; make presentations and provide victim centered training to partner agencies, make public presentations and conduct publicity. If assigned to Victim Services division, prepares functional time sheets and record keeping to ensure compliance with prevailing program restrictions. Minimum Qualifications Knowledge of: District Attorney Services Specialist I/II/III/IV General principals of criminal law and procedures including a basic knowledge of the laws on discovery and evidence; operations, procedures, specific rules, and professional standards of the Department; effective crime victim and witness communication techniques, modern methods to maintain contact with victims and witnesses, applicable legal procedures, rules of confidentiality, and community resources for crime victims; modern office methods and practices including common software and web based applications; business English, including vocabulary, correct grammatical usage and punctuation; modem filing methods; common office machines and their operation, including use of personal computers. Ability To: District Attorney Services Specialist I/II/III/IV Understand and apply established program guidelines; effectively communicate both orally and in writing in routine and high pressure situations; prepare, maintain, and review documents, records and reports with accuracy and in an organized manner; maintain a high degree of maturity, integrity, loyalty, accountability, sound judgment, and confidentiality; establish and maintain professional and effective working relationships with those contacted in the course of work including co-workers, court personnel, law enforcement, crime victims and witnesses, and the public; assist in the developing and implementing of goals, objectives, work sites, policies, procedures, and work standards; evaluate situations accurately and adopt or recommend solutions; carry out complex oral and written directions; read and understand legal forms; read, understand and apply legislative and administrative laws, codes and regulations as directed; and type accurately at a net rate of 60 words per minute. EDUCATION AND EXPERIENCE Any combination of training, experience and education, which would provide the required knowledge, skills and abilities, is qualifying. A typical way to obtain the required knowledge and abilities would be: District Attorney Services Specialist I Equivalent to graduation from high school supplemented by college-level course work in administration or technical subjects related to the area in which assigned and two (2) years of responsible office administrative support experience. District Attorney Services Specialist II One year of experience in a position comparable to a District Attorney Services Specialist I. In addition, candidates must demonstrate competency in technical work. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of Victim Advocate training required within one year of appointment. District Attorney Services Specialist III Three years of experience in a position comparable to a District Attorney Services Specialist II. In addition, candidates must demonstrate proficiency in basic law enforcement and court procedures and in assisting victims and witnesses of crime. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of a POST approved law enforcement academy can substitute one (1) year of position specific experience. Successful completion of advanced Victim Advocate training required within one year of appointment. District Attorney Services Specialist IV Five years of experience in a position comparable to a District Attorney Services Specialist III. In addition, candidates must demonstrate proficiency in court and evidence tracking procedures, demonstrate the ability to communicate and support victims and witnesses of crime in sensitive cases, and be able to understand legislative and administrative laws, codes and regulations as directed. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of a POST approved law enforcement academy can substitute one (1) year of position specific experience. Special Requirements Possession of an appropriate California driver’s license issued by the State Department of Motor Vehicles. Must pass the California State Department of Justice Criminal History Background check. Bargaining Unit 10 - Calaveras County Public Service Employees Association For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Uniform Allowance: $650.04 per calendar year for specific positionssplit into monthly payments.Payments will be made monthly on the second pay check. Qualifying Classifications : Crime Scene Specialist/Property Room Manager, Deputy Probation Officer I/II/III, Correctional Cook I/II, Correctional Technician, Correctional Officer, Correctional Corporal, Correctional Sergeant, Dispatcher Clerk, Sr. Dispatcher, and Animal Control Officer I/II/III. The County shall pay a two hundred dollar and four cent ($200.04) per calendar year uniform maintenance allowance to Animal Shelter Assistant. Uniform Allowance(Shirt): $200.04 per calendar year split into monthly payments. Qualifying Classifications : Animal Shelter Assistant Professional Time Off : 80 hours annually, prorated to 40 hours if hired after July 1st. Qualifying Classifications : Deputy District Attorney I/II/III/IV Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$50 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from arepresentative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance LEGALSHEILD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. ??????? SAFETY CalPERS: for Correctional Officer, Correctional Corporal, Correctional Sergeant and Deputy Probation Officer I/II/III. CLASSIC MEMBERS: 3% at 50 PEPRA MEMBERS: 2.7% at 57 Additional Retirement Plan: The County offers a 457(b) Government plan. Employees can contribute to this deferred compensation plan ( Pre-Tax ).The County currently utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Position Description Under direction of a supervisor or management, performs a variety of operational, supportive, and administrative duties within assigned division of the District Attorney’s Office; provides information and services to crime victims and witnesses; provides trial support; coordinates victim and witness court appearances; and performs related work as required. DISTINGUISHING CHARACTERISTICS District Attorney Services Specialist I This is the entry-level class for District Attorney Services Specialist series. Incumbent will process reports and documents in strict adherence to State law and Department procedures. Incumbent is expected to keep current on changes in report and document processing requirements. Incumbent will operate a Departmental case management system and related systems in strict accordance with the law. This class series requires the ability to provide appropriate information and answer basic questions from the public related to the criminal justice system, both in-person and over the telephone. District Attorney Services Specialist II This is the journey level position within the series. In addition to the above, incumbents will be assigned to more increasingly difficult tasks within the Department, including being responsive to the needs of victims of crimes, demonstrating sensitivity to and establishing rapport with victims of crime, and exhibiting emotional stability under conditions of high stress. Incumbents will be able to assist victims in recovering their personal property held in evidence, facilitate victim compensation applications, and provide court accompaniment. Incumbent is eligible for assignment to the Victim Services division, wherein Incumbent must successfully complete required trainings and must exhibit a high level of understanding of the specific duties and prohibited activities under prevailing program restrictions, including VOCA regulations, State and Federal grantor regulations, and the Penal Code. District Attorney Services Specialist III This is the advanced level position within the series. In addition to the above, responsibilities require the frequent use of initiative and independent judgment in scheduling and coordination of office activities and in dealing with sensitive assignments. Incumbents are responsible for the more complex assignments, including vertical assignments to a trial team in complex and high-profile cases, and work with greater independence from close review. Incumbents can work effectively with victims, witnesses, and prosecutors with limited supervision in more serious cases and in rapidly changing situations and circumstances. Incumbents may arrange for transportation, escort, and support for witnesses and victims during court appearances in more serious cases. District Attorney Services Specialist IV This is the senior level position within the series. In addition to the above, incumbents will work with minimal review, may be assigned to carry out special assignments in support of the assigned division, and may be part of complex multi-disciplinary teams. Incumbents may be tasked with collecting data and preparing reports for their assigned division of the Department and may act in a lead capacity by providing training and guidance to subordinates and developing and maintaining special programs. Incumbent is able to develop or advance a comprehensive crisis response and mass victimization assistance plan structured to identify and respond to victim needs such as: safety, food, shelter, and immediate services in the aftermath of a crime-related mass victimization or terrorism incident. Example of Duties (Duties vary depending on assignment) Operates Departmental case management system and related systems in strict accordance with the law. Operates a word processor, email, or other system for required public, Departmental, and external agency communications. Attends court and accompanies victims and witnesses to court as directed. Trains or assists in training of personnel. Prepares, maintains, and tracks proper flow of information, documents, and forms. Performs various operational duties, such as answering phones, processing mail, maintaining supplies, transcribing, typing, filing, etc. Ensures proper tracking, and prepares and processes property release forms, and assists victims in recovering personal property held in evidence. Prepares applications for victim compensation by obtaining necessary information and documents, completing and submitting claims to State Victims Compensation Board. Obtain necessary information from victims, witnesses, and others through interview and observation for matters including preparation and coordination of court appearances. Ensures accurate and timely documentation of case activities; provides victims, witnesses, and others with information, education regarding the criminal justice system. Reviews reports from law enforcement agencies and contacts victims or witnesses as directed; accurately and timely documenting contact; maintaining contact as directed. Responds to crime scenes, once deemed secure, as directed, to offer victim assistance or provide services. Performs outreach services to victims; make presentations and provide victim centered training to partner agencies, make public presentations and conduct publicity. If assigned to Victim Services division, prepares functional time sheets and record keeping to ensure compliance with prevailing program restrictions. Minimum Qualifications Knowledge of: District Attorney Services Specialist I/II/III/IV General principals of criminal law and procedures including a basic knowledge of the laws on discovery and evidence; operations, procedures, specific rules, and professional standards of the Department; effective crime victim and witness communication techniques, modern methods to maintain contact with victims and witnesses, applicable legal procedures, rules of confidentiality, and community resources for crime victims; modern office methods and practices including common software and web based applications; business English, including vocabulary, correct grammatical usage and punctuation; modem filing methods; common office machines and their operation, including use of personal computers. Ability To: District Attorney Services Specialist I/II/III/IV Understand and apply established program guidelines; effectively communicate both orally and in writing in routine and high pressure situations; prepare, maintain, and review documents, records and reports with accuracy and in an organized manner; maintain a high degree of maturity, integrity, loyalty, accountability, sound judgment, and confidentiality; establish and maintain professional and effective working relationships with those contacted in the course of work including co-workers, court personnel, law enforcement, crime victims and witnesses, and the public; assist in the developing and implementing of goals, objectives, work sites, policies, procedures, and work standards; evaluate situations accurately and adopt or recommend solutions; carry out complex oral and written directions; read and understand legal forms; read, understand and apply legislative and administrative laws, codes and regulations as directed; and type accurately at a net rate of 60 words per minute. EDUCATION AND EXPERIENCE Any combination of training, experience and education, which would provide the required knowledge, skills and abilities, is qualifying. A typical way to obtain the required knowledge and abilities would be: District Attorney Services Specialist I Equivalent to graduation from high school supplemented by college-level course work in administration or technical subjects related to the area in which assigned and two (2) years of responsible office administrative support experience. District Attorney Services Specialist II One year of experience in a position comparable to a District Attorney Services Specialist I. In addition, candidates must demonstrate competency in technical work. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of Victim Advocate training required within one year of appointment. District Attorney Services Specialist III Three years of experience in a position comparable to a District Attorney Services Specialist II. In addition, candidates must demonstrate proficiency in basic law enforcement and court procedures and in assisting victims and witnesses of crime. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of a POST approved law enforcement academy can substitute one (1) year of position specific experience. Successful completion of advanced Victim Advocate training required within one year of appointment. District Attorney Services Specialist IV Five years of experience in a position comparable to a District Attorney Services Specialist III. In addition, candidates must demonstrate proficiency in court and evidence tracking procedures, demonstrate the ability to communicate and support victims and witnesses of crime in sensitive cases, and be able to understand legislative and administrative laws, codes and regulations as directed. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of a POST approved law enforcement academy can substitute one (1) year of position specific experience. Special Requirements Possession of an appropriate California driver’s license issued by the State Department of Motor Vehicles. Must pass the California State Department of Justice Criminal History Background check. Bargaining Unit 10 - Calaveras County Public Service Employees Association For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Uniform Allowance: $650.04 per calendar year for specific positionssplit into monthly payments.Payments will be made monthly on the second pay check. Qualifying Classifications : Crime Scene Specialist/Property Room Manager, Deputy Probation Officer I/II/III, Correctional Cook I/II, Correctional Technician, Correctional Officer, Correctional Corporal, Correctional Sergeant, Dispatcher Clerk, Sr. Dispatcher, and Animal Control Officer I/II/III. The County shall pay a two hundred dollar and four cent ($200.04) per calendar year uniform maintenance allowance to Animal Shelter Assistant. Uniform Allowance(Shirt): $200.04 per calendar year split into monthly payments. Qualifying Classifications : Animal Shelter Assistant Professional Time Off : 80 hours annually, prorated to 40 hours if hired after July 1st. Qualifying Classifications : Deputy District Attorney I/II/III/IV Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$50 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from arepresentative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance LEGALSHEILD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. ??????? SAFETY CalPERS: for Correctional Officer, Correctional Corporal, Correctional Sergeant and Deputy Probation Officer I/II/III. CLASSIC MEMBERS: 3% at 50 PEPRA MEMBERS: 2.7% at 57 Additional Retirement Plan: The County offers a 457(b) Government plan. Employees can contribute to this deferred compensation plan ( Pre-Tax ).The County currently utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous
SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)
Mission Viejo, California, United States
Title: Marketing and Communications Specialist (Substitute) Job Category: NBU Job Opening Date: January 29, 2024 Job Closing Date: June 30, 2024 Locations: Saddleback College Department: Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Type: Hourly Hours Per Week: 0 Job Description: Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under general supervision by an appropriate level manager or administrator, performs a variety of activities designed to promote the college and its academic programs, student services, art performances, events, and the accomplishments of faculty, students, and staff. Contributes to the operations of the marketing and communications department and provides highly complex staff assistance in the development of marketing and communications strategies and materials for the college, district, and community at large. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Develop and implement marketing and communications activities and functions including publicity, advertising, and promotional plans and strategies. Participate in developing and evaluating communications and marketing goals, objectives, policies, and procedures; implement resulting policies and procedures. Write, layout, edit and/or coordinate content and the publication of a variety of newsletters, press releases, publications, feature articles, and campus-wide announcements; coordinate information released to the press and broadcast media. Write and place content on college website(s) and social media platforms. Develop and coordinate, with administrative and academic staff, the distribution of a variety of college publications and promotional literature, including flyers, brochures, ads, calendars, and other marketing materials; provide advice and assistance regarding publications and materials development. Write and layout content for ads on college electronic marquees; send information to be displayed to appropriate administrator; ensure information is displayed correctly. Perform a variety of duties related to promoting programs and events on the college website including writing, laying out, and programming ads on college website; meet with college web designer and coordinate the placement of content and images to college website. Coordinate with television staff the shooting of video footage as necessary; ensure information is displayed correctly. Schedule interviews between performing artists and members of the press; conduct interviews with guests, as necessary. Promote college news and events, including performing and visual arts events and programs, respond to media questions. Respond to questions and inquiries from members of the general public, the media, and outside institutions and organizations; provide information within area of responsibility; resolve complaints in an efficient and timely manner. Participate in events designed to promote the college. Take photos at events and as needed for marketing and communications projects. Coordinate with contract photographers, faculty, and staff to schedule photo shoots, secure photos and disseminate to colleagues and the media as appropriate. Use email marketing and mass notification platforms to send campus-wide messages, assist in creating and maintaining a variety of databases; review and update faculty, staff, and student bios; archive information as appropriate. Serve as staff on appropriate committees and attend and participate in meetings, workshops, and conferences; provide information within area of responsibility; maintain awareness of new trends and developments in the field of marketing and communications; incorporate new developments as appropriate. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Principles and practices of communications, marketing, and media relations. Journalistic writing and reporting techniques. Principles and procedures of production journalism. Principles and practices of public information program development and implementation. Principles, practices, and techniques of distributing information for mass media communications. Principles of copy writing, layout and design, and web content management. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Create and maintain online databases. Internet operations including basic web site maintenance. Current office practices, procedures, methods, and computer equipment, software, and applications related to the work, including word processing, desktop publishing, spreadsheets, and databases. Principles and practices used to establish and maintain files and information retrieval systems; basic principles and procedures of business letter writing and report preparation. Work organization principles and practices. Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary. Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students. Techniques for providing a high level of customer service including methods and techniques of proper telephone etiquette. Interpersonal skills using tact, patience, and courtesy. Techniques to facilitate effective interaction with people on an individual or group basis. Pertinent federal, state, and local laws, codes, and regulations; confidentiality requirements when dealing with personal and sensitive information; legal requirements related to area of assignment. Goals and objectives of the assigned project or program area. Methods and techniques used in the performance of duties and responsibilities specific to the area of assignment. Operational characteristics, services, and activities of the functions, and operations of the assigned project or program area. Philosophy, goals, and objectives of the assigned area; activities, operations, rules, regulations, requirements, and restrictions related to area of assignment; terminology, techniques, equipment, materials, principles, theories, practices, and procedures related to the assigned area. District and College organization, operations, policies, and objectives. Principles and practices of providing training and guidance to temporary staff and student workers. Ability to: Assist in developing, implementing, and evaluating communications and marketing goals, objectives, policies, and procedures. Develop and write accurate and effective news releases, articles, and announcements. Develop, write, and coordinate the production of publications and promotional materials in an effective and appropriate manner. Operate a digital camera & manipulate digital images. Interpret and apply college policies and procedures. Identify and market one or more aspects of an event. Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, press, or other agencies on issues in area of responsibility. Communicate clearly and concisely, both orally and in writing in English; use correct, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and ef Develop, maintain, and foster effective working relationships involving interactions and communications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis. Interact extensively with and respond to requests and inquiries from students, faculty, staff, and public; effectively present information in person or on the telephone to students, staff, or the public; provide excellent customer service. Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, explain, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment. Travel to off-site events, or work evenings/weekends as required. Operate office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; compose and prepare correspondence and memoranda; maintain filing systems; prepare documentation, reports, and other written materials. Work with and exhibit sensitivity to and understanding of varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations. Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially and collaboratively; work independently in the absence of supervision. Exercise good judgment, discretion, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially. Provide training and work direction to assigned temporary and student staff. Effectively utilize computer applications and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems. Report to work on a regular and consistent basis, as scheduled, to assigned job. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in journalism, communications, public relations, or a related field. Experience: Two years of increasingly responsible experience in a combination of communications, marketing, journalism, or public relations experience. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. Additional Information: $34.34/hr Up to 25 hours per week Schedule TBD On-site only This position is a short-term, temporary, hourly, Non-Bargaining Unit (NBU) assignment, not to exceed 160 days per fiscal year (July 1-June 30). The assignment is on an as needed basis, and may be shortened or extended at any time, due to departmental needs, with little to no notice. This recruitment will remain open until filled or withdrawn. Once you have submitted an application electronically, the current status of your application will be available to view at any time upon signing in under your personal username and password. Please do not call the Human Resources Office regarding the status of your application. Employment with the South Orange County Community College District is contingent upon successful completion of the Human Resources pre-employment ("onboarding") process. The Human Resources onboarding process may include, but is not limited to, successful completion of Live Scan fingerprinting (approx.. $70), I-9 completion, background checks, reference checks, TB testing, as well as completion of the online onboarding process. Failure to successfully complete any portion of the onboarding process will invalidate any conditional job offer received. Falsification of, or omission on, any SOCCCD pre-employment information may result in withdrawal of any conditional job offer or termination of employment. Short term, non-bargaining unit (NBU) positions may only be used on an intermittent/seasonal basis. Ed. Code sect. 88003 states "Short-term employee means any person who is employed to perform a service for the district, upon the completion of which, the service required or similar services will not be extended or needed on a continuing basis." The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. Documentation according to USCIS I-9 guidelines (i.e. ID card and Social Security card) must be presented at the time of hire. Per IRS regulations, a Social Security card must be presented at the time of hire. Inclusion, Diversity, and Equity: The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. Disability Accommodations: If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu . NBU at-will employment: After successful completion of the onboarding requirements, an individual may be employed by the South Orange County Community College District as a short-term, temporary NBU employee. Employment will be on an "if and as needed" basis, as determined by the District. NBU employment is at-will, and either party may terminate this working relationship at any time. Neither party shall be required to provide any reason for the separation. NBU employees shall not have reemployment rights or recourse to petition to be reinstated. Worksite: NBU employees are limited to working in a single position in one department/site Work schedules: Department/Division managers, administrators, and/or supervisors shall determine the work schedule of NBU employees to include the number of days and hours worked per week and the start and stop times. 160-day restriction: NBU employees will not work more than 160 days (in any combination of NBU positions) no matter how many hours per day they work. Payroll reporting period: The payroll reporting period is from the 15th of the first month to the 14th of the next month. NBU employees are paid on the 10th of the following month. Ex: Pay Period 01/15/23 through 02/14/23 will be paid on March 10th. California Sick leave : NBU employees are eligible for California Sick leave per AB1522. Information regarding AB1522 is provided to all NBU new hires during the onboarding process. Retirement information: NBU employees may not work more than 960 hours from July 1st-June 30th. NBU employees who work more than 1000 hours per fiscal year are required to contribute to the California Public Employees' Retirement System (CalPERS), through payroll deduction of about 7-9%. The District does not intend to employ NBU employees for more than 1,000 hours during any fiscal year. Sexual Harassment/Discrimination: The District is committed to providing an environment that respects the dignity of individuals and groups; is free of sexual harassment, exploitation, intimidation, violence, and other unlawful discrimination, preferential treatment, and harassment, including that which is based on any legally protected characteristic. Equal Employment Opportunity: It is the intent of the Board to establish and maintain within the District and all of its programs and activities a policy of equal opportunity in employment for all persons, and to prohibit discrimination, preferential treatment, or harassment based on sex, age, gender identity, gender expression, race, color, ethnic group identification, national origin, ancestry, religion, mental or physical disability, medical condition, genetic information, pregnancy, marital status or sexual orientation or because an individual is perceived as having one or more of the above characteristics. Confidentiality: Confidentiality of student and staff information is protected under federal law. Any information regarding students or staff that might be accessed in the course of a work assignment through a computer, student file, or other documentation, is to be used strictly to perform my job duties and may only be shared with those who are authorized to have such information. Mandated reporter: Child Abuse and Neglect Reporting: The South Orange County Community College District recognizes the responsibility of its staff to report to the appropriate agency when there is a reasonable suspicion that an abuse or neglect of a child may have occurred. Elder and Dependent Adult Abuse Reporting: It is the policy of the South Orange County Community College District to treat reports of violence against elderly persons or dependent adults as high priority criminal activity that is to be fully investigated regardless of the relationship between the victim and the suspect(s). Campus Crime and Safety Awareness : Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in Human Resources upon request. Drug-Free Environment: The District shall be free from all unlawful possession, use, or distribution of illicit drugs and alcohol by students and employees. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in all facilities under the control and use of the District. Any student or employee who violates this policy will be subject to disciplinary action, consistent with local, state, or federal law, which may include the referral to an appropriate rehabilitation program, suspension, demotion, expulsion, or dismissal. Smoke Free District: It is the intent of the South Orange County Community College District to maintain an educational and workplace environment that is conductive to the health and safety of our students and employees. Realizing the health hazards posed by smoking and by second-hand smoke, it is policy of the South Orange County Community College District to maintain a smoke free environment for all district sites. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. DISABILITY ACCOMMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu . CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources (DHR) office upon request. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY: The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must make sure that you have completed your application for a posting by 11:59 p.m. , Pacific Time, on the posting's Job Close Date, along with any required documents , in order to be considered for the position.
Mar 07, 2024
Part Time
Title: Marketing and Communications Specialist (Substitute) Job Category: NBU Job Opening Date: January 29, 2024 Job Closing Date: June 30, 2024 Locations: Saddleback College Department: Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Type: Hourly Hours Per Week: 0 Job Description: Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under general supervision by an appropriate level manager or administrator, performs a variety of activities designed to promote the college and its academic programs, student services, art performances, events, and the accomplishments of faculty, students, and staff. Contributes to the operations of the marketing and communications department and provides highly complex staff assistance in the development of marketing and communications strategies and materials for the college, district, and community at large. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Develop and implement marketing and communications activities and functions including publicity, advertising, and promotional plans and strategies. Participate in developing and evaluating communications and marketing goals, objectives, policies, and procedures; implement resulting policies and procedures. Write, layout, edit and/or coordinate content and the publication of a variety of newsletters, press releases, publications, feature articles, and campus-wide announcements; coordinate information released to the press and broadcast media. Write and place content on college website(s) and social media platforms. Develop and coordinate, with administrative and academic staff, the distribution of a variety of college publications and promotional literature, including flyers, brochures, ads, calendars, and other marketing materials; provide advice and assistance regarding publications and materials development. Write and layout content for ads on college electronic marquees; send information to be displayed to appropriate administrator; ensure information is displayed correctly. Perform a variety of duties related to promoting programs and events on the college website including writing, laying out, and programming ads on college website; meet with college web designer and coordinate the placement of content and images to college website. Coordinate with television staff the shooting of video footage as necessary; ensure information is displayed correctly. Schedule interviews between performing artists and members of the press; conduct interviews with guests, as necessary. Promote college news and events, including performing and visual arts events and programs, respond to media questions. Respond to questions and inquiries from members of the general public, the media, and outside institutions and organizations; provide information within area of responsibility; resolve complaints in an efficient and timely manner. Participate in events designed to promote the college. Take photos at events and as needed for marketing and communications projects. Coordinate with contract photographers, faculty, and staff to schedule photo shoots, secure photos and disseminate to colleagues and the media as appropriate. Use email marketing and mass notification platforms to send campus-wide messages, assist in creating and maintaining a variety of databases; review and update faculty, staff, and student bios; archive information as appropriate. Serve as staff on appropriate committees and attend and participate in meetings, workshops, and conferences; provide information within area of responsibility; maintain awareness of new trends and developments in the field of marketing and communications; incorporate new developments as appropriate. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Principles and practices of communications, marketing, and media relations. Journalistic writing and reporting techniques. Principles and procedures of production journalism. Principles and practices of public information program development and implementation. Principles, practices, and techniques of distributing information for mass media communications. Principles of copy writing, layout and design, and web content management. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Create and maintain online databases. Internet operations including basic web site maintenance. Current office practices, procedures, methods, and computer equipment, software, and applications related to the work, including word processing, desktop publishing, spreadsheets, and databases. Principles and practices used to establish and maintain files and information retrieval systems; basic principles and procedures of business letter writing and report preparation. Work organization principles and practices. Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary. Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students. Techniques for providing a high level of customer service including methods and techniques of proper telephone etiquette. Interpersonal skills using tact, patience, and courtesy. Techniques to facilitate effective interaction with people on an individual or group basis. Pertinent federal, state, and local laws, codes, and regulations; confidentiality requirements when dealing with personal and sensitive information; legal requirements related to area of assignment. Goals and objectives of the assigned project or program area. Methods and techniques used in the performance of duties and responsibilities specific to the area of assignment. Operational characteristics, services, and activities of the functions, and operations of the assigned project or program area. Philosophy, goals, and objectives of the assigned area; activities, operations, rules, regulations, requirements, and restrictions related to area of assignment; terminology, techniques, equipment, materials, principles, theories, practices, and procedures related to the assigned area. District and College organization, operations, policies, and objectives. Principles and practices of providing training and guidance to temporary staff and student workers. Ability to: Assist in developing, implementing, and evaluating communications and marketing goals, objectives, policies, and procedures. Develop and write accurate and effective news releases, articles, and announcements. Develop, write, and coordinate the production of publications and promotional materials in an effective and appropriate manner. Operate a digital camera & manipulate digital images. Interpret and apply college policies and procedures. Identify and market one or more aspects of an event. Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, press, or other agencies on issues in area of responsibility. Communicate clearly and concisely, both orally and in writing in English; use correct, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and ef Develop, maintain, and foster effective working relationships involving interactions and communications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis. Interact extensively with and respond to requests and inquiries from students, faculty, staff, and public; effectively present information in person or on the telephone to students, staff, or the public; provide excellent customer service. Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, explain, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment. Travel to off-site events, or work evenings/weekends as required. Operate office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; compose and prepare correspondence and memoranda; maintain filing systems; prepare documentation, reports, and other written materials. Work with and exhibit sensitivity to and understanding of varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations. Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially and collaboratively; work independently in the absence of supervision. Exercise good judgment, discretion, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially. Provide training and work direction to assigned temporary and student staff. Effectively utilize computer applications and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems. Report to work on a regular and consistent basis, as scheduled, to assigned job. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in journalism, communications, public relations, or a related field. Experience: Two years of increasingly responsible experience in a combination of communications, marketing, journalism, or public relations experience. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. Additional Information: $34.34/hr Up to 25 hours per week Schedule TBD On-site only This position is a short-term, temporary, hourly, Non-Bargaining Unit (NBU) assignment, not to exceed 160 days per fiscal year (July 1-June 30). The assignment is on an as needed basis, and may be shortened or extended at any time, due to departmental needs, with little to no notice. This recruitment will remain open until filled or withdrawn. Once you have submitted an application electronically, the current status of your application will be available to view at any time upon signing in under your personal username and password. Please do not call the Human Resources Office regarding the status of your application. Employment with the South Orange County Community College District is contingent upon successful completion of the Human Resources pre-employment ("onboarding") process. The Human Resources onboarding process may include, but is not limited to, successful completion of Live Scan fingerprinting (approx.. $70), I-9 completion, background checks, reference checks, TB testing, as well as completion of the online onboarding process. Failure to successfully complete any portion of the onboarding process will invalidate any conditional job offer received. Falsification of, or omission on, any SOCCCD pre-employment information may result in withdrawal of any conditional job offer or termination of employment. Short term, non-bargaining unit (NBU) positions may only be used on an intermittent/seasonal basis. Ed. Code sect. 88003 states "Short-term employee means any person who is employed to perform a service for the district, upon the completion of which, the service required or similar services will not be extended or needed on a continuing basis." The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. Documentation according to USCIS I-9 guidelines (i.e. ID card and Social Security card) must be presented at the time of hire. Per IRS regulations, a Social Security card must be presented at the time of hire. Inclusion, Diversity, and Equity: The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. Disability Accommodations: If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu . NBU at-will employment: After successful completion of the onboarding requirements, an individual may be employed by the South Orange County Community College District as a short-term, temporary NBU employee. Employment will be on an "if and as needed" basis, as determined by the District. NBU employment is at-will, and either party may terminate this working relationship at any time. Neither party shall be required to provide any reason for the separation. NBU employees shall not have reemployment rights or recourse to petition to be reinstated. Worksite: NBU employees are limited to working in a single position in one department/site Work schedules: Department/Division managers, administrators, and/or supervisors shall determine the work schedule of NBU employees to include the number of days and hours worked per week and the start and stop times. 160-day restriction: NBU employees will not work more than 160 days (in any combination of NBU positions) no matter how many hours per day they work. Payroll reporting period: The payroll reporting period is from the 15th of the first month to the 14th of the next month. NBU employees are paid on the 10th of the following month. Ex: Pay Period 01/15/23 through 02/14/23 will be paid on March 10th. California Sick leave : NBU employees are eligible for California Sick leave per AB1522. Information regarding AB1522 is provided to all NBU new hires during the onboarding process. Retirement information: NBU employees may not work more than 960 hours from July 1st-June 30th. NBU employees who work more than 1000 hours per fiscal year are required to contribute to the California Public Employees' Retirement System (CalPERS), through payroll deduction of about 7-9%. The District does not intend to employ NBU employees for more than 1,000 hours during any fiscal year. Sexual Harassment/Discrimination: The District is committed to providing an environment that respects the dignity of individuals and groups; is free of sexual harassment, exploitation, intimidation, violence, and other unlawful discrimination, preferential treatment, and harassment, including that which is based on any legally protected characteristic. Equal Employment Opportunity: It is the intent of the Board to establish and maintain within the District and all of its programs and activities a policy of equal opportunity in employment for all persons, and to prohibit discrimination, preferential treatment, or harassment based on sex, age, gender identity, gender expression, race, color, ethnic group identification, national origin, ancestry, religion, mental or physical disability, medical condition, genetic information, pregnancy, marital status or sexual orientation or because an individual is perceived as having one or more of the above characteristics. Confidentiality: Confidentiality of student and staff information is protected under federal law. Any information regarding students or staff that might be accessed in the course of a work assignment through a computer, student file, or other documentation, is to be used strictly to perform my job duties and may only be shared with those who are authorized to have such information. Mandated reporter: Child Abuse and Neglect Reporting: The South Orange County Community College District recognizes the responsibility of its staff to report to the appropriate agency when there is a reasonable suspicion that an abuse or neglect of a child may have occurred. Elder and Dependent Adult Abuse Reporting: It is the policy of the South Orange County Community College District to treat reports of violence against elderly persons or dependent adults as high priority criminal activity that is to be fully investigated regardless of the relationship between the victim and the suspect(s). Campus Crime and Safety Awareness : Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in Human Resources upon request. Drug-Free Environment: The District shall be free from all unlawful possession, use, or distribution of illicit drugs and alcohol by students and employees. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in all facilities under the control and use of the District. Any student or employee who violates this policy will be subject to disciplinary action, consistent with local, state, or federal law, which may include the referral to an appropriate rehabilitation program, suspension, demotion, expulsion, or dismissal. Smoke Free District: It is the intent of the South Orange County Community College District to maintain an educational and workplace environment that is conductive to the health and safety of our students and employees. Realizing the health hazards posed by smoking and by second-hand smoke, it is policy of the South Orange County Community College District to maintain a smoke free environment for all district sites. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. DISABILITY ACCOMMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu . CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources (DHR) office upon request. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY: The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must make sure that you have completed your application for a posting by 11:59 p.m. , Pacific Time, on the posting's Job Close Date, along with any required documents , in order to be considered for the position.
City of Concord, CA
Concord, California, United States
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Devynn Darner, Recreation Program Coordinator at 925-671-3171 or devynn.darner@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
Mar 07, 2024
Part Time
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Devynn Darner, Recreation Program Coordinator at 925-671-3171 or devynn.darner@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
CA DEPARTMENT OF JUSTICE
Sacramento, California, United States
Job Description and Duties This position is eligible for telework up to 5 days a week, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. A teleworker is considered Remote-centered if they work fifty percent or more of their time from an alternate work location. The successful candidate must reside in California upon appointment. Software Engineering: The development, operation, implementation, and maintenance of identity software systems. Under the direction of Information Technology Manager I, the incumbent performs at the journey-level in the analysis, planning, designing, development, management, installation, and oversight of the department’s identity management environment. The incumbent functions as the technical expert who is responsible for the installation, configuration, security, maintenance, troubleshooting, backup, recovery, system performance, and overall support of all systems supported by the Hawkins Data Center’s twenty-four hours per day, seven days per week operations. The incumbent functions as the technical expert responsible for resolving complex software and configuration problems that arise in support of the identity management systems, directory services, messaging and collaboration systems, unified communications systems, file systems, and virtualized infrastructure systems associated with this environment. As a technical expert for departmental entities, the incumbent is required to have expertise in the software and associated server hardware noted above. Occasional travel is required. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-419796 Position #(s): 420-861-1402-040 Working Title: Information Technology Specialist I Classification: INFORMATION TECHNOLOGY SPECIALIST I $6,139.00 - $8,228.00 A $6,751.00 - $9,048.00 B $7,413.00 - $9,932.00 C # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time Work Shift: Day Shift, 8:00am - 5:00pm Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Technology Support Bureau, Database and Identity Management Administration Unit. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 419796 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment. Due to the COVID-19 public health emergency, applying electronically is highly encouraged. A background check is required (if applicable). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 3/29/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Johnny Garcia III JC- 419796 PO Box 160608 Sacramento , CA 95816-0608 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Johnny Garcia III JC- 419796 4949 Broadway Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - References are required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Knowledge and experience with robust, scalable, and secure solutions that meet customer’s identity and Access Management needs. • Technical knowledge and experience leading Identity and Access Management projects. • Technical knowledge and experience with Linux and Windows Operating Systems. • Technical knowledge and experience with programming languages, including Java, Javascript, and other programming languages. • Technical knowledge and experience with SQL and LDAP. • Technical knowledge and experience with Sailpoint • Technical knowledge and experience with PING • Technical knowledge and experience with DUO or PingMFA • Sound problem-solving skills and decision-making abilities. • Ability to multi-task and prioritize tasks. • Ability to establish and maintain effective working relationships. • Ability to contribute innovative solutions. • Willingness and ability to learn new concepts and technologies. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Johnny Garcia (916) 210-5365 Johnny.Garcia@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Statement of Qualifications (SOQ) Applications received without a SOQ will not be considered. In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements listed below. The SOQ should be numbered in the same order and should address the two statements below. The SOQ should be typed in 11 point Calibri font, single-spaced, on letter sized paper (8.5" x 11"), and limited to one page per item, no more than two pages in length. Identify each page with applicant’s full name. Responses should be complete, specific, clear, concise, and include examples. Resumes will not be considered a substitute for the SOQ. For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success. 1. Describe how you can help the organization meet compliance requirements and limit identity access management risks. You may include your experience from prior projects. 2. Describe your experience scripting or coding for a recent project. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 3/29/2024
Mar 16, 2024
Full Time
Job Description and Duties This position is eligible for telework up to 5 days a week, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. A teleworker is considered Remote-centered if they work fifty percent or more of their time from an alternate work location. The successful candidate must reside in California upon appointment. Software Engineering: The development, operation, implementation, and maintenance of identity software systems. Under the direction of Information Technology Manager I, the incumbent performs at the journey-level in the analysis, planning, designing, development, management, installation, and oversight of the department’s identity management environment. The incumbent functions as the technical expert who is responsible for the installation, configuration, security, maintenance, troubleshooting, backup, recovery, system performance, and overall support of all systems supported by the Hawkins Data Center’s twenty-four hours per day, seven days per week operations. The incumbent functions as the technical expert responsible for resolving complex software and configuration problems that arise in support of the identity management systems, directory services, messaging and collaboration systems, unified communications systems, file systems, and virtualized infrastructure systems associated with this environment. As a technical expert for departmental entities, the incumbent is required to have expertise in the software and associated server hardware noted above. Occasional travel is required. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-419796 Position #(s): 420-861-1402-040 Working Title: Information Technology Specialist I Classification: INFORMATION TECHNOLOGY SPECIALIST I $6,139.00 - $8,228.00 A $6,751.00 - $9,048.00 B $7,413.00 - $9,932.00 C # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time Work Shift: Day Shift, 8:00am - 5:00pm Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Technology Support Bureau, Database and Identity Management Administration Unit. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 419796 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment. Due to the COVID-19 public health emergency, applying electronically is highly encouraged. A background check is required (if applicable). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 3/29/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Johnny Garcia III JC- 419796 PO Box 160608 Sacramento , CA 95816-0608 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Johnny Garcia III JC- 419796 4949 Broadway Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - References are required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Knowledge and experience with robust, scalable, and secure solutions that meet customer’s identity and Access Management needs. • Technical knowledge and experience leading Identity and Access Management projects. • Technical knowledge and experience with Linux and Windows Operating Systems. • Technical knowledge and experience with programming languages, including Java, Javascript, and other programming languages. • Technical knowledge and experience with SQL and LDAP. • Technical knowledge and experience with Sailpoint • Technical knowledge and experience with PING • Technical knowledge and experience with DUO or PingMFA • Sound problem-solving skills and decision-making abilities. • Ability to multi-task and prioritize tasks. • Ability to establish and maintain effective working relationships. • Ability to contribute innovative solutions. • Willingness and ability to learn new concepts and technologies. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Johnny Garcia (916) 210-5365 Johnny.Garcia@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Statement of Qualifications (SOQ) Applications received without a SOQ will not be considered. In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements listed below. The SOQ should be numbered in the same order and should address the two statements below. The SOQ should be typed in 11 point Calibri font, single-spaced, on letter sized paper (8.5" x 11"), and limited to one page per item, no more than two pages in length. Identify each page with applicant’s full name. Responses should be complete, specific, clear, concise, and include examples. Resumes will not be considered a substitute for the SOQ. For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success. 1. Describe how you can help the organization meet compliance requirements and limit identity access management risks. You may include your experience from prior projects. 2. Describe your experience scripting or coding for a recent project. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 3/29/2024
STATE BAR OF CALIFORNIA
Los Angeles, CA, United States
Job Description Office of Admissions, Moral Character Program Specialist I Annual Salary Range: $60,494 - $80,655 Program Specialist II Annual Salary Range: $66,539 - $88,724 FLSA: Non-Exempt / Union Represented This position will allow for up to four days of remote work. About the Office: The Office of Admissions oversees all activities required for admitting attorneys to practice law in California. Admissions oversees the administration of the California State Bar Exam, First-Year Law Students' Exam, and the Legal Specialization Exams.The office conducts applicant moral character investigations, accreditation, and registrations of non-ABA law schools. Applicant fees, accreditation fees, and interest income fund the Office of Admissions. Admissions processes special admissions applications for attorneys who are licensed in another state to work in unique capacities in California. About the Job: The Pre-Processing section of the Moral Character Determinations unit seeks to fill a Program Specialist I/II position with an experienced administrative professional with at least two (2) years of relevant experience. This position requires a proactive person who can work independently to process and manage a high-volume moral character application caseload, ensure each submission is complete, and approve cases with minimal significant background history. The ideal candidate must communicate effectively, verbally and in writing, pay close attention to detail, have a strong background in providing excellent customer service, and be comfortable with technology (Salesforce experience is a plus). Please note that all employees in the Office of Admissions are required to work at examinations to which they are assigned; this will include overnight travel between two to four times per year. Definition Under direct supervision, the Program Specialist I performs a variety of general and/or Office-specific technical and administrative support duties. Under general supervision, the Program Specialist II performs a variety of general and/or Office-specific technical and administrative support duties. Distinguishing Characteristics This is the entry-level classification in the Program Specialist classification series. Incumbents work under direct supervision while learning job tasks, progressing to general supervision and independence as procedures and processes of assigned areas of responsibility are learned. The Program Specialist I classification is distinguished from the Program Specialist II classification by the latter's more complex and difficult clerical and administrative support responsibilities. This is the journey-level classification in the Program Specialist classification series. Incumbents at this level are expected to perform assignments under general supervision and to adapt to changing work processes and may assist with training new employees in work procedures and methods. The Program Specialist II classification is distinguished from the Program Specialist I classification by the former's more complex and difficult technical and administrative support responsibilities. Incumbents in Program Specialist II positions are also expected to perform their duties with less supervision than incumbents in Program Specialist I positions. Examples of Essential Duties Program Specialist I Duties may include, but are not limited to, the following: Performs technical and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Receives, sorts, distributes, and processes in-coming/outgoing mail and other materials. Files documents and maintains office folders, program transactions, records, and other documents. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists in the planning and logistical functions of activities, including scheduling transportation and arranging for the use of facilities. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Responds to routine written and telephone inquiries. Assists with the administration of State Bar examinations. Prepares a variety of forms, labels, envelopes, and correspondence. Processes records and enters data on forms and into data systems; analyzes information to ensure forms or reports are complete, accurate, and filed. Operates office equipment, including copy machines, scanners, fax machines, computers, printers, and other equipment. Learns to set up rooms for meetings or conferences, including checking in attendees, making or setting out beverages and refreshments, and clearing or cleaning up rooms. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Program Specialist II Duties may include, but are not limited to, the following: Performs technical and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Reviews processes and maintains program or Office transactions, records, and other documents. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Reviews and analyzes various documents, including but not limited to applications for admittance and/or licenses, for completeness and accuracy. Maintains computer systems and databases containing applicant and licensee information, records of verbal and written communications, follow-up research, referrals to others, and actions taken for problem resolution. Responds to written and telephone inquiries from applicants, licensees, and the general public, both in writing and orally. Prepares letters related to licensee records and billing information. Assists with the receipt and processing fees and payments; notes discrepancies and ensure corrections and adjustments are made. Processes licensee status changes and billing adjustments. Performs preliminary research, collects information and data, analyzes or assists in analysis of collected data and information, and provides recommendations for solutions. Receives, sorts, distributes, and processes in-coming/out-going mail and other materials. Files documents and maintains office folders and records. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists in the planning and logistical functions of activities, including scheduling transportation and arranging for the use of facilities. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Assists with the administration of State Bar examinations. Prepares a variety of forms, labels, envelopes, and correspondence. Processes records and enters data on forms and into data systems; ensures forms or reports are complete, accurate, and filed. Operates office equipment, including copy machines, scanners, fax machines, computers, printers, and other equipment. Takes and maintains accurate minutes at meetings or conferences, including recording attendance and following up with participants regarding action items. May be assigned to conduct special projects as necessary. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge of: Basic principles of effective customer service and telephone etiquette. Basic techniques of record and file organization. Alphabetical and numerical filing methods. Modern office practices and procedures, including the use of standard computer software and database recording-keeping systems. The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. Working knowledge of the State Bar Offices and their functions and general knowledge of other agencies and their interface with the State Bar, functions of the Office, and Rules and Regulations for Admission to Practice Law in California. Computerized information and database recordkeeping systems. Ability to: Set priorities and meet established deadlines. Pay attention to details. Learn and apply the policies and practices of a department. Learn new work processes and procedures. Operate modern office equipment, including computer hardware, software, and internet and web based applications. Take accurate messages and relay them quickly and efficiently. Appropriately respond to requests and inquiries from the general public or other departments. Understand and carry out oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Display a high degree of maturity, integrity, and good judgment. Maintain the confidentiality of information. Minimum Qualifications Education: Possession of High School diploma or equivalent. Experience: Program Specialist I Experience working in an office setting performing clerical or administrative duties is preferred. Program Specialist II One (1) year of experience working in an office setting performing clerical or administrative duties. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, and Registration Requirements: None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
Mar 26, 2024
Full Time
Job Description Office of Admissions, Moral Character Program Specialist I Annual Salary Range: $60,494 - $80,655 Program Specialist II Annual Salary Range: $66,539 - $88,724 FLSA: Non-Exempt / Union Represented This position will allow for up to four days of remote work. About the Office: The Office of Admissions oversees all activities required for admitting attorneys to practice law in California. Admissions oversees the administration of the California State Bar Exam, First-Year Law Students' Exam, and the Legal Specialization Exams.The office conducts applicant moral character investigations, accreditation, and registrations of non-ABA law schools. Applicant fees, accreditation fees, and interest income fund the Office of Admissions. Admissions processes special admissions applications for attorneys who are licensed in another state to work in unique capacities in California. About the Job: The Pre-Processing section of the Moral Character Determinations unit seeks to fill a Program Specialist I/II position with an experienced administrative professional with at least two (2) years of relevant experience. This position requires a proactive person who can work independently to process and manage a high-volume moral character application caseload, ensure each submission is complete, and approve cases with minimal significant background history. The ideal candidate must communicate effectively, verbally and in writing, pay close attention to detail, have a strong background in providing excellent customer service, and be comfortable with technology (Salesforce experience is a plus). Please note that all employees in the Office of Admissions are required to work at examinations to which they are assigned; this will include overnight travel between two to four times per year. Definition Under direct supervision, the Program Specialist I performs a variety of general and/or Office-specific technical and administrative support duties. Under general supervision, the Program Specialist II performs a variety of general and/or Office-specific technical and administrative support duties. Distinguishing Characteristics This is the entry-level classification in the Program Specialist classification series. Incumbents work under direct supervision while learning job tasks, progressing to general supervision and independence as procedures and processes of assigned areas of responsibility are learned. The Program Specialist I classification is distinguished from the Program Specialist II classification by the latter's more complex and difficult clerical and administrative support responsibilities. This is the journey-level classification in the Program Specialist classification series. Incumbents at this level are expected to perform assignments under general supervision and to adapt to changing work processes and may assist with training new employees in work procedures and methods. The Program Specialist II classification is distinguished from the Program Specialist I classification by the former's more complex and difficult technical and administrative support responsibilities. Incumbents in Program Specialist II positions are also expected to perform their duties with less supervision than incumbents in Program Specialist I positions. Examples of Essential Duties Program Specialist I Duties may include, but are not limited to, the following: Performs technical and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Receives, sorts, distributes, and processes in-coming/outgoing mail and other materials. Files documents and maintains office folders, program transactions, records, and other documents. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists in the planning and logistical functions of activities, including scheduling transportation and arranging for the use of facilities. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Responds to routine written and telephone inquiries. Assists with the administration of State Bar examinations. Prepares a variety of forms, labels, envelopes, and correspondence. Processes records and enters data on forms and into data systems; analyzes information to ensure forms or reports are complete, accurate, and filed. Operates office equipment, including copy machines, scanners, fax machines, computers, printers, and other equipment. Learns to set up rooms for meetings or conferences, including checking in attendees, making or setting out beverages and refreshments, and clearing or cleaning up rooms. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Program Specialist II Duties may include, but are not limited to, the following: Performs technical and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Reviews processes and maintains program or Office transactions, records, and other documents. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Reviews and analyzes various documents, including but not limited to applications for admittance and/or licenses, for completeness and accuracy. Maintains computer systems and databases containing applicant and licensee information, records of verbal and written communications, follow-up research, referrals to others, and actions taken for problem resolution. Responds to written and telephone inquiries from applicants, licensees, and the general public, both in writing and orally. Prepares letters related to licensee records and billing information. Assists with the receipt and processing fees and payments; notes discrepancies and ensure corrections and adjustments are made. Processes licensee status changes and billing adjustments. Performs preliminary research, collects information and data, analyzes or assists in analysis of collected data and information, and provides recommendations for solutions. Receives, sorts, distributes, and processes in-coming/out-going mail and other materials. Files documents and maintains office folders and records. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists in the planning and logistical functions of activities, including scheduling transportation and arranging for the use of facilities. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Assists with the administration of State Bar examinations. Prepares a variety of forms, labels, envelopes, and correspondence. Processes records and enters data on forms and into data systems; ensures forms or reports are complete, accurate, and filed. Operates office equipment, including copy machines, scanners, fax machines, computers, printers, and other equipment. Takes and maintains accurate minutes at meetings or conferences, including recording attendance and following up with participants regarding action items. May be assigned to conduct special projects as necessary. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge of: Basic principles of effective customer service and telephone etiquette. Basic techniques of record and file organization. Alphabetical and numerical filing methods. Modern office practices and procedures, including the use of standard computer software and database recording-keeping systems. The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. Working knowledge of the State Bar Offices and their functions and general knowledge of other agencies and their interface with the State Bar, functions of the Office, and Rules and Regulations for Admission to Practice Law in California. Computerized information and database recordkeeping systems. Ability to: Set priorities and meet established deadlines. Pay attention to details. Learn and apply the policies and practices of a department. Learn new work processes and procedures. Operate modern office equipment, including computer hardware, software, and internet and web based applications. Take accurate messages and relay them quickly and efficiently. Appropriately respond to requests and inquiries from the general public or other departments. Understand and carry out oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Display a high degree of maturity, integrity, and good judgment. Maintain the confidentiality of information. Minimum Qualifications Education: Possession of High School diploma or equivalent. Experience: Program Specialist I Experience working in an office setting performing clerical or administrative duties is preferred. Program Specialist II One (1) year of experience working in an office setting performing clerical or administrative duties. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, and Registration Requirements: None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
STATE BAR OF CALIFORNIA
Los Angeles, CA, United States
Job Description Office of Admissions, Moral Character Program Specialist I Annual Salary Range: $60,494 - $80,655 Program Specialist II Annual Salary Range: $66,539 - $88,724 FLSA: Non-Exempt / Union Represented This position will allow for up to four days of remote work. About the Office: The Office of Admissions oversees all activities required for admitting attorneys to practice law in California. Admissions oversees the administration of the California State Bar Exam, First-Year Law Students' Exam, and the Legal Specialization Exams.The office conducts applicant moral character investigations, accreditation, and registrations of non-ABA law schools. Applicant fees, accreditation fees, and interest income fund the Office of Admissions. Admissions processes special admissions applications for attorneys who are licensed in another state to work in unique capacities in California. About the Job: The Pre-Processing section of the Moral Character Determinations unit seeks to fill a Program Specialist I/II position with an experienced administrative professional with at least two (2) years of relevant experience. This position requires a proactive person who can work independently to process and manage a high-volume moral character application caseload, ensure each submission is complete, and approve cases with minimal significant background history. The ideal candidate must communicate effectively, verbally and in writing, pay close attention to detail, have a strong background in providing excellent customer service, and be comfortable with technology (Salesforce experience is a plus). Please note that all employees in the Office of Admissions are required to work at examinations to which they are assigned; this will include overnight travel between two to four times per year. Definition Under direct supervision, the Program Specialist I performs a variety of general and/or Office-specific technical and administrative support duties. Under general supervision, the Program Specialist II performs a variety of general and/or Office-specific technical and administrative support duties. Distinguishing Characteristics This is the entry-level classification in the Program Specialist classification series. Incumbents work under direct supervision while learning job tasks, progressing to general supervision and independence as procedures and processes of assigned areas of responsibility are learned. The Program Specialist I classification is distinguished from the Program Specialist II classification by the latter's more complex and difficult clerical and administrative support responsibilities. This is the journey-level classification in the Program Specialist classification series. Incumbents at this level are expected to perform assignments under general supervision and to adapt to changing work processes and may assist with training new employees in work procedures and methods. The Program Specialist II classification is distinguished from the Program Specialist I classification by the former's more complex and difficult technical and administrative support responsibilities. Incumbents in Program Specialist II positions are also expected to perform their duties with less supervision than incumbents in Program Specialist I positions. Examples of Essential Duties Program Specialist I Duties may include, but are not limited to, the following: Performs technical and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Receives, sorts, distributes, and processes in-coming/outgoing mail and other materials. Files documents and maintains office folders, program transactions, records, and other documents. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists in the planning and logistical functions of activities, including scheduling transportation and arranging for the use of facilities. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Responds to routine written and telephone inquiries. Assists with the administration of State Bar examinations. Prepares a variety of forms, labels, envelopes, and correspondence. Processes records and enters data on forms and into data systems; analyzes information to ensure forms or reports are complete, accurate, and filed. Operates office equipment, including copy machines, scanners, fax machines, computers, printers, and other equipment. Learns to set up rooms for meetings or conferences, including checking in attendees, making or setting out beverages and refreshments, and clearing or cleaning up rooms. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Program Specialist II Duties may include, but are not limited to, the following: Performs technical and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Reviews processes and maintains program or Office transactions, records, and other documents. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Reviews and analyzes various documents, including but not limited to applications for admittance and/or licenses, for completeness and accuracy. Maintains computer systems and databases containing applicant and licensee information, records of verbal and written communications, follow-up research, referrals to others, and actions taken for problem resolution. Responds to written and telephone inquiries from applicants, licensees, and the general public, both in writing and orally. Prepares letters related to licensee records and billing information. Assists with the receipt and processing fees and payments; notes discrepancies and ensure corrections and adjustments are made. Processes licensee status changes and billing adjustments. Performs preliminary research, collects information and data, analyzes or assists in analysis of collected data and information, and provides recommendations for solutions. Receives, sorts, distributes, and processes in-coming/out-going mail and other materials. Files documents and maintains office folders and records. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists in the planning and logistical functions of activities, including scheduling transportation and arranging for the use of facilities. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Assists with the administration of State Bar examinations. Prepares a variety of forms, labels, envelopes, and correspondence. Processes records and enters data on forms and into data systems; ensures forms or reports are complete, accurate, and filed. Operates office equipment, including copy machines, scanners, fax machines, computers, printers, and other equipment. Takes and maintains accurate minutes at meetings or conferences, including recording attendance and following up with participants regarding action items. May be assigned to conduct special projects as necessary. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge of: Basic principles of effective customer service and telephone etiquette. Basic techniques of record and file organization. Alphabetical and numerical filing methods. Modern office practices and procedures, including the use of standard computer software and database recording-keeping systems. The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. Working knowledge of the State Bar Offices and their functions and general knowledge of other agencies and their interface with the State Bar, functions of the Office, and Rules and Regulations for Admission to Practice Law in California. Computerized information and database recordkeeping systems. Ability to: Set priorities and meet established deadlines. Pay attention to details. Learn and apply the policies and practices of a department. Learn new work processes and procedures. Operate modern office equipment, including computer hardware, software, and internet and web based applications. Take accurate messages and relay them quickly and efficiently. Appropriately respond to requests and inquiries from the general public or other departments. Understand and carry out oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Display a high degree of maturity, integrity, and good judgment. Maintain the confidentiality of information. Minimum Qualifications Education: Possession of High School diploma or equivalent. Experience: Program Specialist I Experience working in an office setting performing clerical or administrative duties is preferred. Program Specialist II One (1) year of experience working in an office setting performing clerical or administrative duties. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, and Registration Requirements: None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
Mar 26, 2024
Full Time
Job Description Office of Admissions, Moral Character Program Specialist I Annual Salary Range: $60,494 - $80,655 Program Specialist II Annual Salary Range: $66,539 - $88,724 FLSA: Non-Exempt / Union Represented This position will allow for up to four days of remote work. About the Office: The Office of Admissions oversees all activities required for admitting attorneys to practice law in California. Admissions oversees the administration of the California State Bar Exam, First-Year Law Students' Exam, and the Legal Specialization Exams.The office conducts applicant moral character investigations, accreditation, and registrations of non-ABA law schools. Applicant fees, accreditation fees, and interest income fund the Office of Admissions. Admissions processes special admissions applications for attorneys who are licensed in another state to work in unique capacities in California. About the Job: The Pre-Processing section of the Moral Character Determinations unit seeks to fill a Program Specialist I/II position with an experienced administrative professional with at least two (2) years of relevant experience. This position requires a proactive person who can work independently to process and manage a high-volume moral character application caseload, ensure each submission is complete, and approve cases with minimal significant background history. The ideal candidate must communicate effectively, verbally and in writing, pay close attention to detail, have a strong background in providing excellent customer service, and be comfortable with technology (Salesforce experience is a plus). Please note that all employees in the Office of Admissions are required to work at examinations to which they are assigned; this will include overnight travel between two to four times per year. Definition Under direct supervision, the Program Specialist I performs a variety of general and/or Office-specific technical and administrative support duties. Under general supervision, the Program Specialist II performs a variety of general and/or Office-specific technical and administrative support duties. Distinguishing Characteristics This is the entry-level classification in the Program Specialist classification series. Incumbents work under direct supervision while learning job tasks, progressing to general supervision and independence as procedures and processes of assigned areas of responsibility are learned. The Program Specialist I classification is distinguished from the Program Specialist II classification by the latter's more complex and difficult clerical and administrative support responsibilities. This is the journey-level classification in the Program Specialist classification series. Incumbents at this level are expected to perform assignments under general supervision and to adapt to changing work processes and may assist with training new employees in work procedures and methods. The Program Specialist II classification is distinguished from the Program Specialist I classification by the former's more complex and difficult technical and administrative support responsibilities. Incumbents in Program Specialist II positions are also expected to perform their duties with less supervision than incumbents in Program Specialist I positions. Examples of Essential Duties Program Specialist I Duties may include, but are not limited to, the following: Performs technical and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Receives, sorts, distributes, and processes in-coming/outgoing mail and other materials. Files documents and maintains office folders, program transactions, records, and other documents. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists in the planning and logistical functions of activities, including scheduling transportation and arranging for the use of facilities. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Responds to routine written and telephone inquiries. Assists with the administration of State Bar examinations. Prepares a variety of forms, labels, envelopes, and correspondence. Processes records and enters data on forms and into data systems; analyzes information to ensure forms or reports are complete, accurate, and filed. Operates office equipment, including copy machines, scanners, fax machines, computers, printers, and other equipment. Learns to set up rooms for meetings or conferences, including checking in attendees, making or setting out beverages and refreshments, and clearing or cleaning up rooms. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Program Specialist II Duties may include, but are not limited to, the following: Performs technical and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Reviews processes and maintains program or Office transactions, records, and other documents. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Reviews and analyzes various documents, including but not limited to applications for admittance and/or licenses, for completeness and accuracy. Maintains computer systems and databases containing applicant and licensee information, records of verbal and written communications, follow-up research, referrals to others, and actions taken for problem resolution. Responds to written and telephone inquiries from applicants, licensees, and the general public, both in writing and orally. Prepares letters related to licensee records and billing information. Assists with the receipt and processing fees and payments; notes discrepancies and ensure corrections and adjustments are made. Processes licensee status changes and billing adjustments. Performs preliminary research, collects information and data, analyzes or assists in analysis of collected data and information, and provides recommendations for solutions. Receives, sorts, distributes, and processes in-coming/out-going mail and other materials. Files documents and maintains office folders and records. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists in the planning and logistical functions of activities, including scheduling transportation and arranging for the use of facilities. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Assists with the administration of State Bar examinations. Prepares a variety of forms, labels, envelopes, and correspondence. Processes records and enters data on forms and into data systems; ensures forms or reports are complete, accurate, and filed. Operates office equipment, including copy machines, scanners, fax machines, computers, printers, and other equipment. Takes and maintains accurate minutes at meetings or conferences, including recording attendance and following up with participants regarding action items. May be assigned to conduct special projects as necessary. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge of: Basic principles of effective customer service and telephone etiquette. Basic techniques of record and file organization. Alphabetical and numerical filing methods. Modern office practices and procedures, including the use of standard computer software and database recording-keeping systems. The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. Working knowledge of the State Bar Offices and their functions and general knowledge of other agencies and their interface with the State Bar, functions of the Office, and Rules and Regulations for Admission to Practice Law in California. Computerized information and database recordkeeping systems. Ability to: Set priorities and meet established deadlines. Pay attention to details. Learn and apply the policies and practices of a department. Learn new work processes and procedures. Operate modern office equipment, including computer hardware, software, and internet and web based applications. Take accurate messages and relay them quickly and efficiently. Appropriately respond to requests and inquiries from the general public or other departments. Understand and carry out oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Display a high degree of maturity, integrity, and good judgment. Maintain the confidentiality of information. Minimum Qualifications Education: Possession of High School diploma or equivalent. Experience: Program Specialist I Experience working in an office setting performing clerical or administrative duties is preferred. Program Specialist II One (1) year of experience working in an office setting performing clerical or administrative duties. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, and Registration Requirements: None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
Do you have a desire to help others? Do you have the ability to make quick decisions under pressure? Do you want a challenging, yet rewarding career? The Loveland Emergency Communications Center is looking for qualified applicants who are interested in a fast-paced, fulfilling career as a 911 Communications Specialist. This position provides emergency and non-emergency radio communication, dispatch service, telephone contact and Computer Aided Dispatch (CAD) reports for the Loveland Police Department, Loveland Fire Authority, Berthoud Fire Protection, Thompson Valley EMS and other contracted agencies. Selection Timeline: Position Close: Monday, April 1st, 2024 at 8:00AM MST Criticall testing: Online and must be complete by 8:00AM Thursday, April 4, 2024 Interviews: Wednesday, April 10th Backgrounds: April-June Tentative Start Date: Lateral Transfer: To be considered a lateral, a candidate must have at least three years of experience and have been employed as a 911 Communications Specialist/Dispatcher within the last 12 months with the following responsibilities and systems: Must have operated an integrated CAD, radio, and phone system with multiple screens. Must be a call taker and dispatcher for police, fire, and EMS. Must be EMD certified. Those who meet the above requirement of a lateral with 3-5 years of experience will start at step 2, $33.5000/ hr. Those who meet the above requirement of a lateral with 5+ years of experience will start at step 3, $36.0500/ hr *BONUS* $2000 upon completion of training and $2000 upon one year anniversary OUR POSITION Answer telephone calls including emergency lines, 911 lines, non-emergency police lines and business extensions Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints. Prioritize calls based upon nature of request for services, availability of units, and other pertinent information. Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel. Maintain accurate logs in (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data. Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies. Relay information from this system to police personnel. Maintain accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response. CPR certification and completion of EMD certification course, training provided. OTHER DUTIES: Monitor direct alarms into the Communications Center, third party notifications and dispatch appropriate personnel. Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required and/or for information and operational purposes. Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records. Complete special reports, projects and other administrative assignments as required. Operate a manual dispatching system when automatic systems are not functioning or when necessary. Perform other related duties as required and assigned. May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and order-in coverage. OUR CANDIDATE Ability to operate and monitor radio and on-line computer telecommunications systems under stressful and demanding emergency situations. Ability to rapidly gather factual information and enter it into the CAD system. Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County. Computer skills and accurate typing using an ergonomic split keyboard. Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations. WORKING ENVIRONMENT Majority of work performed indoors in closed and secured office setting. Continuous speaking, conversing on telephone and computer operation. Ability to function for extended hours day and night. Must possess necessary motor skills to operate a computer keyboard, telephone, recording device and various office skills. Sitting, stooping, bending, reaching, pulling, pushing, grasping, talking, seeing, hearing, reading, and repetitive keyboard motions as well as extended periods of sitting. Work in a closed and restricted office setting with the same coworkers for extended periods. Frequent telephone communication with citizens in stressful situations who are unable to communicate effectively. Material and Equipment Used: Multiple Police/Fire/Ambulance radio channels, VIPER telephone, CAD computer, CCIC computer, copy machine, fax machine, headset and other commonly used office equipment. This job announcement is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Conditional employment offers are contingent on the successful completion of an extensive criminal background investigation, polygraph examination, psychological examination, and drug screen. APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS. The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value and respect diversity. Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information.
Mar 07, 2024
Full Time
Do you have a desire to help others? Do you have the ability to make quick decisions under pressure? Do you want a challenging, yet rewarding career? The Loveland Emergency Communications Center is looking for qualified applicants who are interested in a fast-paced, fulfilling career as a 911 Communications Specialist. This position provides emergency and non-emergency radio communication, dispatch service, telephone contact and Computer Aided Dispatch (CAD) reports for the Loveland Police Department, Loveland Fire Authority, Berthoud Fire Protection, Thompson Valley EMS and other contracted agencies. Selection Timeline: Position Close: Monday, April 1st, 2024 at 8:00AM MST Criticall testing: Online and must be complete by 8:00AM Thursday, April 4, 2024 Interviews: Wednesday, April 10th Backgrounds: April-June Tentative Start Date: Lateral Transfer: To be considered a lateral, a candidate must have at least three years of experience and have been employed as a 911 Communications Specialist/Dispatcher within the last 12 months with the following responsibilities and systems: Must have operated an integrated CAD, radio, and phone system with multiple screens. Must be a call taker and dispatcher for police, fire, and EMS. Must be EMD certified. Those who meet the above requirement of a lateral with 3-5 years of experience will start at step 2, $33.5000/ hr. Those who meet the above requirement of a lateral with 5+ years of experience will start at step 3, $36.0500/ hr *BONUS* $2000 upon completion of training and $2000 upon one year anniversary OUR POSITION Answer telephone calls including emergency lines, 911 lines, non-emergency police lines and business extensions Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints. Prioritize calls based upon nature of request for services, availability of units, and other pertinent information. Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel. Maintain accurate logs in (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data. Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies. Relay information from this system to police personnel. Maintain accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response. CPR certification and completion of EMD certification course, training provided. OTHER DUTIES: Monitor direct alarms into the Communications Center, third party notifications and dispatch appropriate personnel. Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required and/or for information and operational purposes. Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records. Complete special reports, projects and other administrative assignments as required. Operate a manual dispatching system when automatic systems are not functioning or when necessary. Perform other related duties as required and assigned. May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and order-in coverage. OUR CANDIDATE Ability to operate and monitor radio and on-line computer telecommunications systems under stressful and demanding emergency situations. Ability to rapidly gather factual information and enter it into the CAD system. Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County. Computer skills and accurate typing using an ergonomic split keyboard. Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations. WORKING ENVIRONMENT Majority of work performed indoors in closed and secured office setting. Continuous speaking, conversing on telephone and computer operation. Ability to function for extended hours day and night. Must possess necessary motor skills to operate a computer keyboard, telephone, recording device and various office skills. Sitting, stooping, bending, reaching, pulling, pushing, grasping, talking, seeing, hearing, reading, and repetitive keyboard motions as well as extended periods of sitting. Work in a closed and restricted office setting with the same coworkers for extended periods. Frequent telephone communication with citizens in stressful situations who are unable to communicate effectively. Material and Equipment Used: Multiple Police/Fire/Ambulance radio channels, VIPER telephone, CAD computer, CCIC computer, copy machine, fax machine, headset and other commonly used office equipment. This job announcement is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Conditional employment offers are contingent on the successful completion of an extensive criminal background investigation, polygraph examination, psychological examination, and drug screen. APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS. The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value and respect diversity. Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information.
Do you have a desire to help others? Do you have the ability to make quick decisions under pressure? Do you want a challenging, yet rewarding career? The Loveland Emergency Communications Center is looking for qualified applicants who are interested in a fast-paced, fulfilling career as a 911 Communications Specialist. This position provides emergency and non-emergency radio communication, dispatch service, telephone contact and Computer Aided Dispatch (CAD) reports for the Loveland Police Department, Loveland Fire Authority, Berthoud Fire Protection, Thompson Valley EMS and other contracted agencies. Selection Timeline: Position Close: Monday, April 1st, 2024 at 8:00AM MST Criticall testing: Online and must be complete by 8:00AM Thursday, April 4, 2024 Interviews: Wednesday, April 10th Backgrounds: April-June Tentative Start Date: HIRING SALARY $31.0500/ hour Entry Level: $31.0500 per hour *BONUS* $500 upon completion of training and $500 upon one year anniversary Lateral Transfer: To be considered a lateral, a candidate must have at least three years of experience and have been employed as a 911 Communications Specialist/Dispatcher within the last 12 months with the following responsibilities and systems: Must have operated an integrated CAD, radio, and phone system with multiple screens. Must be a call taker and dispatcher for police, fire, and EMS. Must be EMD certified. Those who meet the above requirement of a lateral with 3-5 years of experience will start at step 2, $33.5000. Those who meet the above requirement of a lateral with 5+ years of experience will start at step 3, $36.0500 *BONUS* $2000 upon completion of training and $2000 upon one year anniversary OUR POSITION Answer telephone calls including emergency lines, 911 lines, non-emergency police lines and business extensions Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints. Prioritize calls based upon nature of request for services, availability of units, and other pertinent information. Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel. Maintain accurate logs in (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data. Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies. Relay information from this system to police personnel. Maintain accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response. CPR certification and completion of EMD certification course, training provided. OTHER DUTIES: Monitor direct alarms into the Communications Center, third party notifications and dispatch appropriate personnel. Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required and/or for information and operational purposes. Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records. Complete special reports, projects and other administrative assignments as required. Operate a manual dispatching system when automatic systems are not functioning or when necessary. Perform other related duties as required and assigned. May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and order-in coverage. OUR CANDIDATE One (1) year of previous public safety dispatching preferred. Ability to operate and monitor radio and on-line computer telecommunications systems under stressful and demanding emergency situations. Ability to rapidly gather factual information and enter it into the CAD system. Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County. Computer skills and accurate typing using an ergonomic split keyboard. Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations. WORKING ENVIRONMENT Majority of work performed indoors in closed and secured office setting. Continuous speaking, conversing on telephone and computer operation. Ability to function for extended hours day and night. Must possess necessary motor skills to operate a computer keyboard, telephone, recording device and various office skills. Sitting, stooping, bending, reaching, pulling, pushing, grasping, talking, seeing, hearing, reading, and repetitive keyboard motions as well as extended periods of sitting. Work in a closed and restricted office setting with the same coworkers for extended periods. Frequent telephone communication with citizens in stressful situations who are unable to communicate effectively. Material and Equipment Used: Multiple Police/Fire/Ambulance radio channels, VIPER telephone, CAD computer, CCIC computer, copy machine, fax machine, headset and other commonly used office equipment. This job announcement is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Conditional employment offers are contingent on the successful completion of an extensive criminal background investigation, polygraph examination, psychological examination, and drug screen. APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS. The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value and respect diversity. Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information.
Mar 07, 2024
Full Time
Do you have a desire to help others? Do you have the ability to make quick decisions under pressure? Do you want a challenging, yet rewarding career? The Loveland Emergency Communications Center is looking for qualified applicants who are interested in a fast-paced, fulfilling career as a 911 Communications Specialist. This position provides emergency and non-emergency radio communication, dispatch service, telephone contact and Computer Aided Dispatch (CAD) reports for the Loveland Police Department, Loveland Fire Authority, Berthoud Fire Protection, Thompson Valley EMS and other contracted agencies. Selection Timeline: Position Close: Monday, April 1st, 2024 at 8:00AM MST Criticall testing: Online and must be complete by 8:00AM Thursday, April 4, 2024 Interviews: Wednesday, April 10th Backgrounds: April-June Tentative Start Date: HIRING SALARY $31.0500/ hour Entry Level: $31.0500 per hour *BONUS* $500 upon completion of training and $500 upon one year anniversary Lateral Transfer: To be considered a lateral, a candidate must have at least three years of experience and have been employed as a 911 Communications Specialist/Dispatcher within the last 12 months with the following responsibilities and systems: Must have operated an integrated CAD, radio, and phone system with multiple screens. Must be a call taker and dispatcher for police, fire, and EMS. Must be EMD certified. Those who meet the above requirement of a lateral with 3-5 years of experience will start at step 2, $33.5000. Those who meet the above requirement of a lateral with 5+ years of experience will start at step 3, $36.0500 *BONUS* $2000 upon completion of training and $2000 upon one year anniversary OUR POSITION Answer telephone calls including emergency lines, 911 lines, non-emergency police lines and business extensions Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints. Prioritize calls based upon nature of request for services, availability of units, and other pertinent information. Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel. Maintain accurate logs in (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data. Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies. Relay information from this system to police personnel. Maintain accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response. CPR certification and completion of EMD certification course, training provided. OTHER DUTIES: Monitor direct alarms into the Communications Center, third party notifications and dispatch appropriate personnel. Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required and/or for information and operational purposes. Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records. Complete special reports, projects and other administrative assignments as required. Operate a manual dispatching system when automatic systems are not functioning or when necessary. Perform other related duties as required and assigned. May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and order-in coverage. OUR CANDIDATE One (1) year of previous public safety dispatching preferred. Ability to operate and monitor radio and on-line computer telecommunications systems under stressful and demanding emergency situations. Ability to rapidly gather factual information and enter it into the CAD system. Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County. Computer skills and accurate typing using an ergonomic split keyboard. Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations. WORKING ENVIRONMENT Majority of work performed indoors in closed and secured office setting. Continuous speaking, conversing on telephone and computer operation. Ability to function for extended hours day and night. Must possess necessary motor skills to operate a computer keyboard, telephone, recording device and various office skills. Sitting, stooping, bending, reaching, pulling, pushing, grasping, talking, seeing, hearing, reading, and repetitive keyboard motions as well as extended periods of sitting. Work in a closed and restricted office setting with the same coworkers for extended periods. Frequent telephone communication with citizens in stressful situations who are unable to communicate effectively. Material and Equipment Used: Multiple Police/Fire/Ambulance radio channels, VIPER telephone, CAD computer, CCIC computer, copy machine, fax machine, headset and other commonly used office equipment. This job announcement is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Conditional employment offers are contingent on the successful completion of an extensive criminal background investigation, polygraph examination, psychological examination, and drug screen. APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS. The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value and respect diversity. Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information.
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Community Service Specialist I Classification Title: Community Service Specialist I Posting Details Priority Application Date (Posting will remain open until filled): Thursday, September 28th @ 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Note to Applicants This posting is for the recruitment of multiple, full-time Community Service Specialist I positions. Apply today! Position Summary Under the general supervision, the Community Service Specialist have varying levels of responsibility for security services, public safety support, parking support and related community support services. Incumbent will perform security and related public safety support assignments involving patrolling grounds, facilities, buildings, Police Service Center and parking lots. Support may be provided to the public safety communications and records functions. Day-to-day work is performed independently under general supervision with closer supervision for new or more complex/sensitive assignments. Assignments involve the regular use of judgment and discretion to solve problems and address situations. Course of action are guided by established protocols requiring limited interpretation of policies. Assignments involve ongoing interaction with the campus community, the general public, and campus and community law enforcement. Interaction often requires tact and discretion. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : $3,505 per month (Anticipated hiring range is near or at the minimum of the CSU Classification Salary Range) CSU Classification Salary Range :Minimum: $3,505 - $5,057 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Hours vary and may include weekends. Possible shifts may include: 7:00am-3:00pm or shift differential 2:00pm-10:00pm Department Information The mission of the Sacramento State Police Department is to protect the life, property, and peace of mind of the students, faculty, staff and visitors of this university. Our greatest asset in furtherance of this mission is our department members who work as a combined force in collaboration with the campus community. Our department adheres to the highest standards of ethics, integrity and service, understanding our collective responsibility in upholding the noble reputation of the law enforcement profession. Minimum Qualifications Entry to the first level within this classification requires high school level reading and writing abilities and possession of a California Driver’s License. The nature of the duties may also require successful completion of a background check, physical and psychological exam and/or the ability to attend Police Officers Standards & Training (P.O.S.T.) programs related to public safety support and dispatch activities. Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential. High school diploma or equivalent and three to six months related experience would normally achieve these entry qualifications. Required Qualifications Ability to learn applicable procedures and regulations related to campus security, public safety, and parking. Ability to use and learn alarm and radio systems. Ability to recognize and respond appropriately to potential hazardous or crime situations. Ability to observe and recall details and incidents. Ability to act and resolve parking and traffic problems. Ability to write standard incident reports in a clear and concise manner. Ability to communicate in a clear and concise manner under stress and non-stress situations. Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel. Ability to handle sensitive situations with tact and confidentiality Ability to work independently and utilize sound judgement Possess problem solving and conflict resolution skills Possess good customer service skills Other Possess valid driver’s license and maintenance of good driving record Ability to work various shifts including nights, weekends, and holidays Conditions of Employment - Ability to pass background check Preferred Qualifications Six months previous police/security/military law enforcement training and/or experience preferred. Successfully completed or ability to complete the Defensive Driver Training Program provided by the State of California for CSU campuses and pass the exam. Experience working with radios, camera systems, alarms and/or other emergency signaling devices. Required Licenses/Certifications Valid California Driver's License and maintenance of a safe driving record. Documents Needed to Apply Resume and cover letter -- Applications submitted without resume and cover letter may be rejected as incomplete. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Sep 14 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title: Community Service Specialist I Classification Title: Community Service Specialist I Posting Details Priority Application Date (Posting will remain open until filled): Thursday, September 28th @ 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Note to Applicants This posting is for the recruitment of multiple, full-time Community Service Specialist I positions. Apply today! Position Summary Under the general supervision, the Community Service Specialist have varying levels of responsibility for security services, public safety support, parking support and related community support services. Incumbent will perform security and related public safety support assignments involving patrolling grounds, facilities, buildings, Police Service Center and parking lots. Support may be provided to the public safety communications and records functions. Day-to-day work is performed independently under general supervision with closer supervision for new or more complex/sensitive assignments. Assignments involve the regular use of judgment and discretion to solve problems and address situations. Course of action are guided by established protocols requiring limited interpretation of policies. Assignments involve ongoing interaction with the campus community, the general public, and campus and community law enforcement. Interaction often requires tact and discretion. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : $3,505 per month (Anticipated hiring range is near or at the minimum of the CSU Classification Salary Range) CSU Classification Salary Range :Minimum: $3,505 - $5,057 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Hours vary and may include weekends. Possible shifts may include: 7:00am-3:00pm or shift differential 2:00pm-10:00pm Department Information The mission of the Sacramento State Police Department is to protect the life, property, and peace of mind of the students, faculty, staff and visitors of this university. Our greatest asset in furtherance of this mission is our department members who work as a combined force in collaboration with the campus community. Our department adheres to the highest standards of ethics, integrity and service, understanding our collective responsibility in upholding the noble reputation of the law enforcement profession. Minimum Qualifications Entry to the first level within this classification requires high school level reading and writing abilities and possession of a California Driver’s License. The nature of the duties may also require successful completion of a background check, physical and psychological exam and/or the ability to attend Police Officers Standards & Training (P.O.S.T.) programs related to public safety support and dispatch activities. Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential. High school diploma or equivalent and three to six months related experience would normally achieve these entry qualifications. Required Qualifications Ability to learn applicable procedures and regulations related to campus security, public safety, and parking. Ability to use and learn alarm and radio systems. Ability to recognize and respond appropriately to potential hazardous or crime situations. Ability to observe and recall details and incidents. Ability to act and resolve parking and traffic problems. Ability to write standard incident reports in a clear and concise manner. Ability to communicate in a clear and concise manner under stress and non-stress situations. Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel. Ability to handle sensitive situations with tact and confidentiality Ability to work independently and utilize sound judgement Possess problem solving and conflict resolution skills Possess good customer service skills Other Possess valid driver’s license and maintenance of good driving record Ability to work various shifts including nights, weekends, and holidays Conditions of Employment - Ability to pass background check Preferred Qualifications Six months previous police/security/military law enforcement training and/or experience preferred. Successfully completed or ability to complete the Defensive Driver Training Program provided by the State of California for CSU campuses and pass the exam. Experience working with radios, camera systems, alarms and/or other emergency signaling devices. Required Licenses/Certifications Valid California Driver's License and maintenance of a safe driving record. Documents Needed to Apply Resume and cover letter -- Applications submitted without resume and cover letter may be rejected as incomplete. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Sep 14 2023 Pacific Daylight Time Applications close: Closing Date/Time:
City of Fort Lauderdale, FL
Fort Lauderdale, Florida, United States
POSITION SUMMARY THIS POSTING IS FOR SUMMER HIRE ONLY June 17 - August 9, 2023 12 Locations, 16 Camps - Choose Your Spot! - Do you have a Camp Preference? Click the link below to find out more! - Parks & Facilities Listing | Fort Lauderdale, FL Parks & Rec ESSENTIAL JOB FUNCTIONS City of Fort Lauderdale is now hiring energetic Summer Camp Instructors. As a Recreation Specialist I you are responsible for the organization and personal leadership of a variety of recreation activities in an indoor and/or outdoor recreation setting or facility. Helps in maintaining order and enforcing rules and regulations at recreational facilities Assists in maintaining safety and health standards at facilities and during programs Selects materials and adopts suitable teaching materials for individual needs Sets up and breakdowns of facilities, programs and events May be required to complete departmental forms May be required to instruct programs such as, art, dance, sports, fitness, etc. May serve as a sports official, score keeper, or coach during youth or teen sports May serve as a food monitor during summer camp or after school programs (must provide own vehicle) May assists camp director during camp programs May serve as a swim instructor May serve as team lead when necessary May work weekends, nights and holidays Performs related work as required. JOB REQUIREMENTS & WORK ENVIRONMENT High school Diploma or G.E.D. or be a graduating senior.May be 17 years old if a graduating senior in high school. Otherwise, must be 18 years old or older.If working as a youth or teen sports official, must possess six (6) months experience in sports instruction or officiating.If working as a swim instructor, must possess valid American Red Cross CPR for Professional Rescuer and First Aid certificate and AED certificationCandidates must pass a fingerprinting/background screening process prior to employment PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The noise level in the work environment is quiet to moderately loud. The work entails sedentary work in an office setting. While performing duties, employee is frequently required to stand, walk, stoop, talk, hear, reach above and below shoulders, and use hand and fingers dexterity keyboarding. The employee may be required occasionally to lift up to 50 pounds. Ability to perform physical activities for extended period of time. May require working in adverse weather conditions such as rain, heat and humidity. Sometimes work is stressful when working under stringent time constraints. Vocal communication is required for expressing or exchanging ideas by means of the spoken word, and conveying detailed or important instructions to others accurately, loudly, or quickly. Hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for depth perception, color perception. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HOW TO APPLY/ VETERAN INFORMATION Applications will be reviewed and the hiring authority will contact those applicants whose application reflects the best match of experience for the position. This is a part time temporary non-benefited position. Closing Date/Time: 5/3/2024 11:59 PM Eastern
Mar 15, 2024
Part Time
POSITION SUMMARY THIS POSTING IS FOR SUMMER HIRE ONLY June 17 - August 9, 2023 12 Locations, 16 Camps - Choose Your Spot! - Do you have a Camp Preference? Click the link below to find out more! - Parks & Facilities Listing | Fort Lauderdale, FL Parks & Rec ESSENTIAL JOB FUNCTIONS City of Fort Lauderdale is now hiring energetic Summer Camp Instructors. As a Recreation Specialist I you are responsible for the organization and personal leadership of a variety of recreation activities in an indoor and/or outdoor recreation setting or facility. Helps in maintaining order and enforcing rules and regulations at recreational facilities Assists in maintaining safety and health standards at facilities and during programs Selects materials and adopts suitable teaching materials for individual needs Sets up and breakdowns of facilities, programs and events May be required to complete departmental forms May be required to instruct programs such as, art, dance, sports, fitness, etc. May serve as a sports official, score keeper, or coach during youth or teen sports May serve as a food monitor during summer camp or after school programs (must provide own vehicle) May assists camp director during camp programs May serve as a swim instructor May serve as team lead when necessary May work weekends, nights and holidays Performs related work as required. JOB REQUIREMENTS & WORK ENVIRONMENT High school Diploma or G.E.D. or be a graduating senior.May be 17 years old if a graduating senior in high school. Otherwise, must be 18 years old or older.If working as a youth or teen sports official, must possess six (6) months experience in sports instruction or officiating.If working as a swim instructor, must possess valid American Red Cross CPR for Professional Rescuer and First Aid certificate and AED certificationCandidates must pass a fingerprinting/background screening process prior to employment PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The noise level in the work environment is quiet to moderately loud. The work entails sedentary work in an office setting. While performing duties, employee is frequently required to stand, walk, stoop, talk, hear, reach above and below shoulders, and use hand and fingers dexterity keyboarding. The employee may be required occasionally to lift up to 50 pounds. Ability to perform physical activities for extended period of time. May require working in adverse weather conditions such as rain, heat and humidity. Sometimes work is stressful when working under stringent time constraints. Vocal communication is required for expressing or exchanging ideas by means of the spoken word, and conveying detailed or important instructions to others accurately, loudly, or quickly. Hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for depth perception, color perception. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HOW TO APPLY/ VETERAN INFORMATION Applications will be reviewed and the hiring authority will contact those applicants whose application reflects the best match of experience for the position. This is a part time temporary non-benefited position. Closing Date/Time: 5/3/2024 11:59 PM Eastern
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university. Related experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: Valid Texas Class C Driver’s License at the time of hire and maintain during employment, as necessary for position. Notes to Applicants Position Overview : This position is on the Red Ribbon Testing/Outreach team. They are responsible for testing in high-risk priority populations to stop the spread of HIV and other STI’s in our community. This team also does outreach and education including condom distribution to various community partners. There are also health fairs where the team provides sexual health education. If you are selected to Interview: This position will have in-person interview(s). This position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, including High School graduation or GED , undergraduate, and graduate degrees, will be required. Driving Requirement: This position requires a valid Class “C” driver’s license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. APH Information: This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan . Departmental Competencies related to the position can be found on Austin Public Health’s website . Immunization Requirement: Due to high-risk areas, Austin Public Health employees must comply with the Department’s immunization policy. Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application. Incomplete applications will not be accepted. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. Work experience must include month, year, and a verifiable Supervisor or Human Resources phone number. Incomplete applications will not be considered. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees in Good Standing who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. Salary and Benefits: Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan. Electronic Notification to Applications: Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment and minimize delays and costs. Please ensure that your email address and contact information are current, secure, and readily accessible. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox promptly. Applicants are encouraged to apply immediately. Please note that the Department may close the job posting any time after seven 7 days. When public health responds to an emergency, you may be assigned activities outside your job description. This may involve responding anytime, including nights and weekends with possible deployment to locations other than the Austin Public Health. This position is eligible for Public Service Loan Forgiveness ( PSF ) Program. This federal program is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. Sign-On Bonus (*For those meeting eligibility requirements): This position is eligible for an APH Sign-On Bonus. Immediately upon hire - $500 Complete 1 year of service with APH - $1000 Complete 2 years of service with APH - $1500 Pay Range $21.78 - $24.50 Hours This is an outreach position, hours will vary. Job Close Date 03/28/2024 Type of Posting External Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Grant Funded Category Professional Location RBJ Health Center, 15 Waller Street Preferred Qualifications Preferred Experience: Experience in community outreach and engagement. Awareness of communicable diseases such as HIV , syphilis, gonorrhea, and chlamydia. Phlebotomy trained or willing to be trained. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Counsel individuals on prevention of communicable diseases e.g. HIV , STIs, TB, etc. Conduct fact-finding and/or informational interviews. Refer citizens to appropriate agency or program. Answer citizen questions and provide assistance. Conduct public health investigations as required by position. Counsel physicians, laboratories, clinics, etc. about disease reporting requirements Research information as requested and/or needed. Perform program-specific outreach activities such as TB/ HIV / STI education, testing and counseling. Perform phlebotomy and specimen collection. Compile data/information and prepare reports. Some positions may require employee to meet patients at home, work or elsewhere to administer medications or perform testing, as needed. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of general public health programs, specifically those related to communicable diseases. Skill in oral and written communications, especially interviewing techniques. Skill in establishing and maintaining effective working relationships with City employees and the public. Skill in recording data from interviews and investigations accurately. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Public Health Program Specialist I position are: Graduation with a Bachelor’s degree from an accredited college or university. Related experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement? Yes No * This position requires a Texas Class C Drivers License. Do you have a Texas Class C Drivers License or if selected for this position, do you have the ability to acquire a Texas Class C Drivers License by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * Briefly describe outreach experience working with hard-to-reach or traditionally underserved populations. (Open Ended Question) * Are you willing to be certified in phlebotomy and to draw blood for HIV/STI testing? If already certified, please indicate how long you've been certified. (Open Ended Question) * Briefly describe your experience working with LGBTQIA+ populations (Open Ended Question) * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No Don't know If you answered yes to the previous question, please explain below. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Mar 07, 2024
Full Time
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university. Related experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: Valid Texas Class C Driver’s License at the time of hire and maintain during employment, as necessary for position. Notes to Applicants Position Overview : This position is on the Red Ribbon Testing/Outreach team. They are responsible for testing in high-risk priority populations to stop the spread of HIV and other STI’s in our community. This team also does outreach and education including condom distribution to various community partners. There are also health fairs where the team provides sexual health education. If you are selected to Interview: This position will have in-person interview(s). This position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, including High School graduation or GED , undergraduate, and graduate degrees, will be required. Driving Requirement: This position requires a valid Class “C” driver’s license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. APH Information: This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan . Departmental Competencies related to the position can be found on Austin Public Health’s website . Immunization Requirement: Due to high-risk areas, Austin Public Health employees must comply with the Department’s immunization policy. Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application. Incomplete applications will not be accepted. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. Work experience must include month, year, and a verifiable Supervisor or Human Resources phone number. Incomplete applications will not be considered. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees in Good Standing who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. Salary and Benefits: Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan. Electronic Notification to Applications: Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment and minimize delays and costs. Please ensure that your email address and contact information are current, secure, and readily accessible. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox promptly. Applicants are encouraged to apply immediately. Please note that the Department may close the job posting any time after seven 7 days. When public health responds to an emergency, you may be assigned activities outside your job description. This may involve responding anytime, including nights and weekends with possible deployment to locations other than the Austin Public Health. This position is eligible for Public Service Loan Forgiveness ( PSF ) Program. This federal program is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. Sign-On Bonus (*For those meeting eligibility requirements): This position is eligible for an APH Sign-On Bonus. Immediately upon hire - $500 Complete 1 year of service with APH - $1000 Complete 2 years of service with APH - $1500 Pay Range $21.78 - $24.50 Hours This is an outreach position, hours will vary. Job Close Date 03/28/2024 Type of Posting External Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Grant Funded Category Professional Location RBJ Health Center, 15 Waller Street Preferred Qualifications Preferred Experience: Experience in community outreach and engagement. Awareness of communicable diseases such as HIV , syphilis, gonorrhea, and chlamydia. Phlebotomy trained or willing to be trained. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Counsel individuals on prevention of communicable diseases e.g. HIV , STIs, TB, etc. Conduct fact-finding and/or informational interviews. Refer citizens to appropriate agency or program. Answer citizen questions and provide assistance. Conduct public health investigations as required by position. Counsel physicians, laboratories, clinics, etc. about disease reporting requirements Research information as requested and/or needed. Perform program-specific outreach activities such as TB/ HIV / STI education, testing and counseling. Perform phlebotomy and specimen collection. Compile data/information and prepare reports. Some positions may require employee to meet patients at home, work or elsewhere to administer medications or perform testing, as needed. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of general public health programs, specifically those related to communicable diseases. Skill in oral and written communications, especially interviewing techniques. Skill in establishing and maintaining effective working relationships with City employees and the public. Skill in recording data from interviews and investigations accurately. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Public Health Program Specialist I position are: Graduation with a Bachelor’s degree from an accredited college or university. Related experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement? Yes No * This position requires a Texas Class C Drivers License. Do you have a Texas Class C Drivers License or if selected for this position, do you have the ability to acquire a Texas Class C Drivers License by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * Briefly describe outreach experience working with hard-to-reach or traditionally underserved populations. (Open Ended Question) * Are you willing to be certified in phlebotomy and to draw blood for HIV/STI testing? If already certified, please indicate how long you've been certified. (Open Ended Question) * Briefly describe your experience working with LGBTQIA+ populations (Open Ended Question) * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No Don't know If you answered yes to the previous question, please explain below. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description CLIENT SUPPORT SPECIALIST I/II Regular Full Time Employment Opportunity Are you interested in a fast-paced work environment where you can support a variety of technologies and customers? If so, the Client Support Specialist position is for you! The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the City in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network infrastructure, emergency and non-emergency radios, desktops and laptops, mobile phones and tablets, audio and visual equipment, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City's operations effectively and efficiently. The City of Sunnyvale is currently recruiting for TWO Client Support Specialist I/II to further enhance our service delivery. Depending on the applicant qualifications, the position will be filled at the appropriate level/salary of either a Client Support Specialist I or Client Support Specialist II. The ideal candidate will serve as the first point of contact either in person, online, or over the telephone for the department by working directly with end users to resolve technology related questions and issues. In addition, this person will independently perform a variety of other support functions for the department, such as writing Knowledge Based Articles (KBA's), tracking Asset Management and inventory, setting up hardware for City Council and Planning Commission meetings and provide secondary support for cell phone management. DISTINGUISHING CHARACTERISTICS Client Support Specialist I is the entry-level classification for this job series. Initially, incumbents perform assigned duties under general supervision, while learning related standards, policies and procedures. Client Support Specialist I is distinguished from Client Support Specialist II by the performance of less than the full range of duties assigned to the Client Support Specialist II. As experience is gained, there is a greater independence of action within established guidelines. Client Support Specialist II is the next level classification in the series. Incumbents are expected to independently perform the full scope of duties associated with incident and problem resolution for end-user device or system issues, conference and training room technology, system access or security issues, peripheral, network communication systems, business knowledge of how systems and devices are used and tier two customer support. Client Support Specialist II is distinguished from the higher-level classification of Senior Client Support Specialist in that the Senior Client Support Specialist is the advanced journey level in the series responsible for more complex client support and implementations. Positions in this class are flexibly staffed and are normally filled by advancement from the Client Support Specialist I. Incumbents are not automatically promoted to the higher level; the needs of the department determine the level of assignment. Essential Job Functions (May include, but are not limited to, the following): CLIENT SUPPORT SPECIALIST I : Responds to incoming incidents and requests in a timely manner, tracks 100% of all customer contacts, researches questions and issues and resolves each interaction with customer satisfaction. Provides technical support and customer service assistance either in person, online, or over the telephone; refers problems to appropriate staff as needed. Assists with the resolution of technology problems reported by City staff and system users with standard computer tools such as remote access applications, desktop management appliances, the City's business applications, and other office automation/desktop software products. Escalates incidents to higher level support personnel when appropriate in a timely manner. Provides solutions to frequently occurring problems and documents this in the ITSM knowledgebase, maintains and updates articles within the knowledgebase. Responsible for updating and maintaining the City's IT asset management inventory. Performs routine and preventive maintenance of all client devices, including printers, file systems, telephones and related equipment to ensure uninterrupted and optimum system performance. Completes service requests in a timely manner and provides support to end-users. May provide information technology training including new employee orientations regarding the City's software applications and voice, radio and/or data communications equipment. Provides technical support, including testing and equipment maintenance for in-person and virtual meetings in the City Council chambers. Provides technical direction, guidance, and customer service assistance to City staff and systems users in the operation and use of client devices (desktops, laptops, tablets, SmartPhones, etc.) and City applications and information systems. Answers, evaluates and prioritizes incoming online, telephone, voice mail, e-mail and in-person reported incidents related to hardware, software and other technologies; sets priorities and assignment of incidents to resolve problems in the most expedient manner. Assists users with making requests for identifying the right equipment or systems for purchase or upgrade. Provides Citywide system alerts, outages or maintenance notices as needed. Routes and escalates service requests to the appropriate staff as needed. Performs as a member of a team, answering questions, sharing expertise, and contributes to team effectiveness. Performs responsibilities according to the IT Department's defined processes and procedures and Service Level Agreements (SLAs). CLIENT SUPPORT SPECIALIST II : Above, plus the following: Installs, configures and sets up client devices (desktops, laptops, tablets, Smartphones, etc.), client device software/applications, monitors, printers or other peripherals. Performs equipment and system setup, including necessary interconnections and performance monitoring. Provides City-wide information technology training standards; develops, coordinates and conducts new employee orientations regarding the City's software applications, use of client devices and data communications. Interacts with and assists Network Engineers / System Administrators in troubleshooting and diagnosing desktop computing and Local Area Network (LAN) and Wide Area Networks (WAN) problems. Interacts with and assists Programmer Analysts / Project Coordinators in troubleshooting and diagnosing reporting, department-specific and enterprise-wide applications issues. Maintains physical inventory of all end-point equipment and software. Maintains a cooperative working relationship with the public, users, other technical staff, vendors, supervisors and management. Works with IT staff to research, develop, test, and implement new technologies and projects. Monitors/safeguards security of data accordance to agency and IT security compliance. Develops and maintains technical system FAQs and how-to documentation within the IT knowledge base, to include creating/publishing new articles. Assists with the development, coordination and scheduling of in-house technical training, device and/or system user training, new user training, and assists with the preparation and conducting of demonstrations and training of new systems (applications or devices). Assists in the audits of IT services and equipment used by departments for reporting purposes. Participates on IT or Special Projects as needed. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, bending, kneeling, crawling, squatting and stooping in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination in performing computer installation and repair and preparing reports using a computer keyboard. Additionally, the position requires both near and far vision when repairing and installing computers and/or when reading written reports and work-related documents. Additionally, color vision is required to accurately interpret visual displays and voice and data wiring color code standards. The nature of the work and assignment requires the ability to climb ladders and work in small spaces. Acute hearing is required when communicating by telephone and in person. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Client Support Specialist I : Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer information systems, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in, systems administration, network systems administration, electronics technology, business information systems, computer science, information technology or related field; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, electronics technology, information technology or related field; OR CompTIA A+ certification AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist II: Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college, university or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in systems administration, network systems administration, electronics technology, business information systems, computer science, software information systems, information technology or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, information technology, informatics, web science, electronics technology, business information systems or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR CompTIA A+ certification AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist I : Knowledge of: · Principles and practices of customer service. Principles and practices of ITIL (IT Infrastructure Library). Familiarity of ITSM (IT Service Management) systems to include Incident/Problem Management, Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Principles and practices of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Principles and practices of computer, business or telecommunications operations, including network operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Principles, practices, methods and techniques of providing customer service, training and providing technical and functional support to end users. Methods and techniques of modern office business software programs, record keeping, report preparation, technical documentation and writing. Basic cybersecurity principles. Applicable security and data privacy practices and laws. Principles, practices, methods and techniques of providing customer service, IT training and providing technical and functional support to end users. Applicable industry and safety codes and standards. Office methods, procedures, software and equipment. Methods and techniques of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of software and hardware installation and repair. Principles and practices of assuring data security. Ability to: Communicate effectively, both orally and in writing; translate between technical and non-technical terms. Identify, analyze and define administrative and technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Effectively organize, prioritize and follow-up on work assignments in order to meet established deadlines. Provide excellent customer service. · Provide technical advice and consultation to City staff in person, online, over the telephone, or by email. Identify, analyze and resolve customer/user problems; take appropriate corrective action to problems; research technical materials to provide solutions to problems, or refer problems to appropriate staff. Learn complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze current and future training, data, voice, software/hardware requirements and needs; make appropriate recommendations; develop, present and evaluate training programs and new employee training sessions. Effectively interpret and explain applicable processes, regulations, information technology protocols and hardware/software application solutions to users; listen and communicate information to persons with a diverse background of knowledge and experience. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological changes as appropriate. Perform a variety of tasks in a consistent and accurate manner. Make sound decisions within established guidelines. Establish, maintain and promote positive and effective working relationships with employees, other agencies, public officials and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Respond to cybersecurity issues and remediate in a timely manner as instructed. Recognize, set and follow priorities to meet deadlines. Client Support Specialist II: Knowledge of: Above, plus the following: Intermediate knowledge of ITSM (IT Service Management) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Intermediate knowledge of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Client device (e.g., desktop, laptop, tablet, SmartPhone) hardware, operating systems, common office automation applications and desktop applications. Computer peripherals such as printers, copiers, multi-function devices (MFDs), scanners, plotters, and external storage devices. Intermediate knowledge of computer, business or telecommunications operations, including operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Intermediate knowledge of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of mentorship and effective working team environments. Ability to: Above, plus the following : Identify, analyze and define complex technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Provide technical advice and consultation to City staff in person or remotely (online, phone, email, etc.). Maintain and troubleshoot client device installations (desktops, laptops, tablets, SmartPhones) and resolve hardware and software problems. Install or modify client device installations, including connecting hardware to the network, installing software, transferring data and testing. Perform routine upgrades on City client devices and workstations, software and associated peripherals. Independently develop and coordinate effective administrative and business systems, programs and procedures. Effectively organize, prioritize and complete complex work assignments in an expedient and customer service orientation. Apply complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze cybersecurity issues and remediate in a timely manner as instructed. Assist in evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. · Lead staff or user training on technology solutions. Act as a team leader when necessary. Assist is evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. Lead staff or user training on new or existing technology solutions. Effectively interpret and explain applicable processes, regulations, IT protocols and hardware/software application solutions to users. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological or regulatory changes as appropriate. Exercise independent judgment and initiative to identify problems, analyze situations accurately, and take effective action Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles or other related documentation. Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles, newsletter articles and other related documentation. Make public presentations, as necessary. · Follow oral instructions, work with minimal supervision to accomplish goals and objectives and complete assigned project task on time. Plan effectively, prioritize requests and assignments and meet deadlines. Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS: Public sector employment or internship experience. Possession and maintenance of CompTIA A+ certification. Possession and maintenance of Information Technology Infrastructure Library ITIL certification. Possession and maintenance of one or more of the following: Microsoft Certifications or equivalent. Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Developer Associate Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Developer Associate Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Data Analyst Associate Microsoft Certified: Azure Data Scientist Associate Microsoft Certified: Azure Data Engineer Associate Microsoft Certified: Azure Database Administrator Associate Application and Selection Process If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 pm on Tuesday, April 16, 2024, or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov and click on JOBS . Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination scheduled for Wednesday , May 1, 2024 and Thursday, May 2, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the Information Technology Department tentatively scheduled for the week of May 6, 2024 . *Please note: Selection interviews will take place in-person at the City of Sunnyvale's City Hall. T he City does not provide any travel reimbursement or assistance. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Summary of Sunnyvale's Employees Association SEA For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 4/16/2024 5:00 PM Pacific
Mar 27, 2024
Full Time
Description CLIENT SUPPORT SPECIALIST I/II Regular Full Time Employment Opportunity Are you interested in a fast-paced work environment where you can support a variety of technologies and customers? If so, the Client Support Specialist position is for you! The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the City in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network infrastructure, emergency and non-emergency radios, desktops and laptops, mobile phones and tablets, audio and visual equipment, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City's operations effectively and efficiently. The City of Sunnyvale is currently recruiting for TWO Client Support Specialist I/II to further enhance our service delivery. Depending on the applicant qualifications, the position will be filled at the appropriate level/salary of either a Client Support Specialist I or Client Support Specialist II. The ideal candidate will serve as the first point of contact either in person, online, or over the telephone for the department by working directly with end users to resolve technology related questions and issues. In addition, this person will independently perform a variety of other support functions for the department, such as writing Knowledge Based Articles (KBA's), tracking Asset Management and inventory, setting up hardware for City Council and Planning Commission meetings and provide secondary support for cell phone management. DISTINGUISHING CHARACTERISTICS Client Support Specialist I is the entry-level classification for this job series. Initially, incumbents perform assigned duties under general supervision, while learning related standards, policies and procedures. Client Support Specialist I is distinguished from Client Support Specialist II by the performance of less than the full range of duties assigned to the Client Support Specialist II. As experience is gained, there is a greater independence of action within established guidelines. Client Support Specialist II is the next level classification in the series. Incumbents are expected to independently perform the full scope of duties associated with incident and problem resolution for end-user device or system issues, conference and training room technology, system access or security issues, peripheral, network communication systems, business knowledge of how systems and devices are used and tier two customer support. Client Support Specialist II is distinguished from the higher-level classification of Senior Client Support Specialist in that the Senior Client Support Specialist is the advanced journey level in the series responsible for more complex client support and implementations. Positions in this class are flexibly staffed and are normally filled by advancement from the Client Support Specialist I. Incumbents are not automatically promoted to the higher level; the needs of the department determine the level of assignment. Essential Job Functions (May include, but are not limited to, the following): CLIENT SUPPORT SPECIALIST I : Responds to incoming incidents and requests in a timely manner, tracks 100% of all customer contacts, researches questions and issues and resolves each interaction with customer satisfaction. Provides technical support and customer service assistance either in person, online, or over the telephone; refers problems to appropriate staff as needed. Assists with the resolution of technology problems reported by City staff and system users with standard computer tools such as remote access applications, desktop management appliances, the City's business applications, and other office automation/desktop software products. Escalates incidents to higher level support personnel when appropriate in a timely manner. Provides solutions to frequently occurring problems and documents this in the ITSM knowledgebase, maintains and updates articles within the knowledgebase. Responsible for updating and maintaining the City's IT asset management inventory. Performs routine and preventive maintenance of all client devices, including printers, file systems, telephones and related equipment to ensure uninterrupted and optimum system performance. Completes service requests in a timely manner and provides support to end-users. May provide information technology training including new employee orientations regarding the City's software applications and voice, radio and/or data communications equipment. Provides technical support, including testing and equipment maintenance for in-person and virtual meetings in the City Council chambers. Provides technical direction, guidance, and customer service assistance to City staff and systems users in the operation and use of client devices (desktops, laptops, tablets, SmartPhones, etc.) and City applications and information systems. Answers, evaluates and prioritizes incoming online, telephone, voice mail, e-mail and in-person reported incidents related to hardware, software and other technologies; sets priorities and assignment of incidents to resolve problems in the most expedient manner. Assists users with making requests for identifying the right equipment or systems for purchase or upgrade. Provides Citywide system alerts, outages or maintenance notices as needed. Routes and escalates service requests to the appropriate staff as needed. Performs as a member of a team, answering questions, sharing expertise, and contributes to team effectiveness. Performs responsibilities according to the IT Department's defined processes and procedures and Service Level Agreements (SLAs). CLIENT SUPPORT SPECIALIST II : Above, plus the following: Installs, configures and sets up client devices (desktops, laptops, tablets, Smartphones, etc.), client device software/applications, monitors, printers or other peripherals. Performs equipment and system setup, including necessary interconnections and performance monitoring. Provides City-wide information technology training standards; develops, coordinates and conducts new employee orientations regarding the City's software applications, use of client devices and data communications. Interacts with and assists Network Engineers / System Administrators in troubleshooting and diagnosing desktop computing and Local Area Network (LAN) and Wide Area Networks (WAN) problems. Interacts with and assists Programmer Analysts / Project Coordinators in troubleshooting and diagnosing reporting, department-specific and enterprise-wide applications issues. Maintains physical inventory of all end-point equipment and software. Maintains a cooperative working relationship with the public, users, other technical staff, vendors, supervisors and management. Works with IT staff to research, develop, test, and implement new technologies and projects. Monitors/safeguards security of data accordance to agency and IT security compliance. Develops and maintains technical system FAQs and how-to documentation within the IT knowledge base, to include creating/publishing new articles. Assists with the development, coordination and scheduling of in-house technical training, device and/or system user training, new user training, and assists with the preparation and conducting of demonstrations and training of new systems (applications or devices). Assists in the audits of IT services and equipment used by departments for reporting purposes. Participates on IT or Special Projects as needed. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, bending, kneeling, crawling, squatting and stooping in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination in performing computer installation and repair and preparing reports using a computer keyboard. Additionally, the position requires both near and far vision when repairing and installing computers and/or when reading written reports and work-related documents. Additionally, color vision is required to accurately interpret visual displays and voice and data wiring color code standards. The nature of the work and assignment requires the ability to climb ladders and work in small spaces. Acute hearing is required when communicating by telephone and in person. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Client Support Specialist I : Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer information systems, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in, systems administration, network systems administration, electronics technology, business information systems, computer science, information technology or related field; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, electronics technology, information technology or related field; OR CompTIA A+ certification AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist II: Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college, university or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in systems administration, network systems administration, electronics technology, business information systems, computer science, software information systems, information technology or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, information technology, informatics, web science, electronics technology, business information systems or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR CompTIA A+ certification AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist I : Knowledge of: · Principles and practices of customer service. Principles and practices of ITIL (IT Infrastructure Library). Familiarity of ITSM (IT Service Management) systems to include Incident/Problem Management, Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Principles and practices of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Principles and practices of computer, business or telecommunications operations, including network operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Principles, practices, methods and techniques of providing customer service, training and providing technical and functional support to end users. Methods and techniques of modern office business software programs, record keeping, report preparation, technical documentation and writing. Basic cybersecurity principles. Applicable security and data privacy practices and laws. Principles, practices, methods and techniques of providing customer service, IT training and providing technical and functional support to end users. Applicable industry and safety codes and standards. Office methods, procedures, software and equipment. Methods and techniques of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of software and hardware installation and repair. Principles and practices of assuring data security. Ability to: Communicate effectively, both orally and in writing; translate between technical and non-technical terms. Identify, analyze and define administrative and technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Effectively organize, prioritize and follow-up on work assignments in order to meet established deadlines. Provide excellent customer service. · Provide technical advice and consultation to City staff in person, online, over the telephone, or by email. Identify, analyze and resolve customer/user problems; take appropriate corrective action to problems; research technical materials to provide solutions to problems, or refer problems to appropriate staff. Learn complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze current and future training, data, voice, software/hardware requirements and needs; make appropriate recommendations; develop, present and evaluate training programs and new employee training sessions. Effectively interpret and explain applicable processes, regulations, information technology protocols and hardware/software application solutions to users; listen and communicate information to persons with a diverse background of knowledge and experience. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological changes as appropriate. Perform a variety of tasks in a consistent and accurate manner. Make sound decisions within established guidelines. Establish, maintain and promote positive and effective working relationships with employees, other agencies, public officials and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Respond to cybersecurity issues and remediate in a timely manner as instructed. Recognize, set and follow priorities to meet deadlines. Client Support Specialist II: Knowledge of: Above, plus the following: Intermediate knowledge of ITSM (IT Service Management) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Intermediate knowledge of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Client device (e.g., desktop, laptop, tablet, SmartPhone) hardware, operating systems, common office automation applications and desktop applications. Computer peripherals such as printers, copiers, multi-function devices (MFDs), scanners, plotters, and external storage devices. Intermediate knowledge of computer, business or telecommunications operations, including operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Intermediate knowledge of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of mentorship and effective working team environments. Ability to: Above, plus the following : Identify, analyze and define complex technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Provide technical advice and consultation to City staff in person or remotely (online, phone, email, etc.). Maintain and troubleshoot client device installations (desktops, laptops, tablets, SmartPhones) and resolve hardware and software problems. Install or modify client device installations, including connecting hardware to the network, installing software, transferring data and testing. Perform routine upgrades on City client devices and workstations, software and associated peripherals. Independently develop and coordinate effective administrative and business systems, programs and procedures. Effectively organize, prioritize and complete complex work assignments in an expedient and customer service orientation. Apply complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze cybersecurity issues and remediate in a timely manner as instructed. Assist in evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. · Lead staff or user training on technology solutions. Act as a team leader when necessary. Assist is evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. Lead staff or user training on new or existing technology solutions. Effectively interpret and explain applicable processes, regulations, IT protocols and hardware/software application solutions to users. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological or regulatory changes as appropriate. Exercise independent judgment and initiative to identify problems, analyze situations accurately, and take effective action Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles or other related documentation. Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles, newsletter articles and other related documentation. Make public presentations, as necessary. · Follow oral instructions, work with minimal supervision to accomplish goals and objectives and complete assigned project task on time. Plan effectively, prioritize requests and assignments and meet deadlines. Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS: Public sector employment or internship experience. Possession and maintenance of CompTIA A+ certification. Possession and maintenance of Information Technology Infrastructure Library ITIL certification. Possession and maintenance of one or more of the following: Microsoft Certifications or equivalent. Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Developer Associate Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Developer Associate Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Data Analyst Associate Microsoft Certified: Azure Data Scientist Associate Microsoft Certified: Azure Data Engineer Associate Microsoft Certified: Azure Database Administrator Associate Application and Selection Process If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 pm on Tuesday, April 16, 2024, or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov and click on JOBS . Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination scheduled for Wednesday , May 1, 2024 and Thursday, May 2, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the Information Technology Department tentatively scheduled for the week of May 6, 2024 . *Please note: Selection interviews will take place in-person at the City of Sunnyvale's City Hall. T he City does not provide any travel reimbursement or assistance. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Summary of Sunnyvale's Employees Association SEA For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 4/16/2024 5:00 PM Pacific
Sonoma County, CA
Santa Rosa, California, United States
Position Information Grow your resource conservation career with the Sonoma County Water Agency (Sonoma Water) and b ecome a Community Engagement Program Specialist! The Sonoma Water Community Engagement Program Specialist is responsible for promoting awareness of Sonoma Water projects and programs by coordinating and planning outreach campaigns and events. This position also assists in the planning and implementation of community relations information and related activities. Additional responsibilities include: Implementing quagga/zebra mussel prevention programming at Lake Sonoma and Lake Mendocino Coordinating community engagement programs at the Lake Sonoma visitors center Researching and supporting grant funding opportunities to support mussel prevention and community education programs Preparing and distributing literature and other materials, including developing graphic designs Responding to telephone and other general inquiries The ideal candidate will have excellent interpersonal and communication skills along with a collaborative, team-focused mindset and will also possess: Some experience planning and implementing public outreach campaigns, such as quagga/zebra mussel prevention Knowledge of mussel prevention best management practices, including grant funded programs that support mussel prevention efforts Involvement in coordinating complex projects and programs with other public agencies and partners A strong work ethic and the ability to manage multiple, competing priorities An understanding of digital media, and some experience developing and implementing social media campaigns Excellent writing skills, including a command of English usage, spelling, grammar, and punctuation Strong problem-solving and critical-thinking skills The desire to be part of a high-functioning team and have a sense of humor What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Career Advancement - With time and good performance, the opportunity for advancement to Water Agency Programs Specialist II (annual salary up to $114,395) Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . About Sonoma Water Sonoma Water is a special district formed by the California State Legislature in 1949 and is responsible for providing a safe and reliable water supply to its customers in Sonoma and Marin counties. Sonoma Water also maintains 75 miles of flood control channels and provides sanitation services. Employing approximately 250 employees, Sonoma Water consists of four divisions including Engineering & Resource Planning, Environmental Resources, Business Services & External Affairs, and Water/Wastewater Operations & Maintenance. Sonoma Water supports the concept of environmental sustainability, focusing on renewable power sources, and strives to be a leader in its water use efficiency and fishery restoration programs. Employees of Sonoma Water are employees of a special district and are not subject to the provisions of the Civil Service Ordinance of the County of Sonoma. The formal title for this position is Water Agency Program Specialist I. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education & Experience: Any combination of education, training, and experience which would provide the required knowledge and abilities listed. Normally, this would include college level course work in water related science, environmental studies, environmental law, education, political science, communications, public relations, or a closely related field; and one year of experience in the implementation of water-related programs in one or more of the following areas: community relations, public outreach, media, water use efficiency technology, teaching methods consistent with state-wide educational standards, and/or legislative processes at the federal and state level. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: principles, practices and methods of water use efficiency and natural resource conservation; strategies and methods for effective educational program programs, methods of conservation program implementation and monitoring, including plumbing efficiency, landscaping and turf, and urban and non-urban water reuse; principles and techniques of establishing and maintaining effective public relations; English usage, spelling, grammar, and punctuation; fundamentals of mass communication, public speaking, journalism, and social media; principles of graphic design and production; and techniques and methods of research, report writing and preparation of informational materials. Some knowledge of: environmental principles and operation of water supply facilities and distribution systems; methods of water treatment and recycling, landscape design and installation practices; California State Science Standards; California Water Codes and related laws; environmental regulations and environmental enhancement and restoration methods related to operation and construction of water supply, flood control, renewable energy, recycled water, and wastewater treatment facilities; forecasting and statistics and their application in analysis; group dynamics as it relates to public organizations; modern office methods, procedures, and equipment, including computers and applicable software applications such as word processing, spreadsheets, and databases. Ability to: plan, develop, organize, and implement a wide variety of water-related programs; negotiate agreements with various agencies and special interests to facilitate program activities; speak effectively and persuasively before diverse groups; establish effective working relationships with other staff and with persons possessing a wide variety of divergent views; write and edit written materials for publication; compile concise reports, letters, newsletters and other written materials; coordinate educational and informational seminars and workshops; prepare and disseminate information to media and others; prepare a wide range of clear, concise, and informative reports, correspondence, and brochures; operate office equipment including computers and supporting word processing, spreadsheet, and database applications; use the internet and social media to enhance public outreach. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: JT HR Technician: KK IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 4/11/2024 11:59 PM Pacific
Mar 28, 2024
Full Time
Position Information Grow your resource conservation career with the Sonoma County Water Agency (Sonoma Water) and b ecome a Community Engagement Program Specialist! The Sonoma Water Community Engagement Program Specialist is responsible for promoting awareness of Sonoma Water projects and programs by coordinating and planning outreach campaigns and events. This position also assists in the planning and implementation of community relations information and related activities. Additional responsibilities include: Implementing quagga/zebra mussel prevention programming at Lake Sonoma and Lake Mendocino Coordinating community engagement programs at the Lake Sonoma visitors center Researching and supporting grant funding opportunities to support mussel prevention and community education programs Preparing and distributing literature and other materials, including developing graphic designs Responding to telephone and other general inquiries The ideal candidate will have excellent interpersonal and communication skills along with a collaborative, team-focused mindset and will also possess: Some experience planning and implementing public outreach campaigns, such as quagga/zebra mussel prevention Knowledge of mussel prevention best management practices, including grant funded programs that support mussel prevention efforts Involvement in coordinating complex projects and programs with other public agencies and partners A strong work ethic and the ability to manage multiple, competing priorities An understanding of digital media, and some experience developing and implementing social media campaigns Excellent writing skills, including a command of English usage, spelling, grammar, and punctuation Strong problem-solving and critical-thinking skills The desire to be part of a high-functioning team and have a sense of humor What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Career Advancement - With time and good performance, the opportunity for advancement to Water Agency Programs Specialist II (annual salary up to $114,395) Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . About Sonoma Water Sonoma Water is a special district formed by the California State Legislature in 1949 and is responsible for providing a safe and reliable water supply to its customers in Sonoma and Marin counties. Sonoma Water also maintains 75 miles of flood control channels and provides sanitation services. Employing approximately 250 employees, Sonoma Water consists of four divisions including Engineering & Resource Planning, Environmental Resources, Business Services & External Affairs, and Water/Wastewater Operations & Maintenance. Sonoma Water supports the concept of environmental sustainability, focusing on renewable power sources, and strives to be a leader in its water use efficiency and fishery restoration programs. Employees of Sonoma Water are employees of a special district and are not subject to the provisions of the Civil Service Ordinance of the County of Sonoma. The formal title for this position is Water Agency Program Specialist I. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education & Experience: Any combination of education, training, and experience which would provide the required knowledge and abilities listed. Normally, this would include college level course work in water related science, environmental studies, environmental law, education, political science, communications, public relations, or a closely related field; and one year of experience in the implementation of water-related programs in one or more of the following areas: community relations, public outreach, media, water use efficiency technology, teaching methods consistent with state-wide educational standards, and/or legislative processes at the federal and state level. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: principles, practices and methods of water use efficiency and natural resource conservation; strategies and methods for effective educational program programs, methods of conservation program implementation and monitoring, including plumbing efficiency, landscaping and turf, and urban and non-urban water reuse; principles and techniques of establishing and maintaining effective public relations; English usage, spelling, grammar, and punctuation; fundamentals of mass communication, public speaking, journalism, and social media; principles of graphic design and production; and techniques and methods of research, report writing and preparation of informational materials. Some knowledge of: environmental principles and operation of water supply facilities and distribution systems; methods of water treatment and recycling, landscape design and installation practices; California State Science Standards; California Water Codes and related laws; environmental regulations and environmental enhancement and restoration methods related to operation and construction of water supply, flood control, renewable energy, recycled water, and wastewater treatment facilities; forecasting and statistics and their application in analysis; group dynamics as it relates to public organizations; modern office methods, procedures, and equipment, including computers and applicable software applications such as word processing, spreadsheets, and databases. Ability to: plan, develop, organize, and implement a wide variety of water-related programs; negotiate agreements with various agencies and special interests to facilitate program activities; speak effectively and persuasively before diverse groups; establish effective working relationships with other staff and with persons possessing a wide variety of divergent views; write and edit written materials for publication; compile concise reports, letters, newsletters and other written materials; coordinate educational and informational seminars and workshops; prepare and disseminate information to media and others; prepare a wide range of clear, concise, and informative reports, correspondence, and brochures; operate office equipment including computers and supporting word processing, spreadsheet, and database applications; use the internet and social media to enhance public outreach. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: JT HR Technician: KK IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 4/11/2024 11:59 PM Pacific
City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. All qualified applicants will be notified of the testing details via e-mail and must have a current e-mail address. The computerized testing process evaluates typing, listening, reading and multitasking ability. Applicants are not eligible to test if they have tested or failed any portion of the hiring process within the previous 6 months or if you do not meet the requirements of the new Tattoo Policy. (See tattoo policy below) Personal history statements will be distributed following successful completion of the testing process. The hiring process for candidates that complete all portions of the pre-employment screenings may take 1-4 months. (See details of the process below) Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Answer multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listen to and comprehend both telephone and radio traffic often under loud and stressful conditions. Operate multi-channel public safety radio system. Assist with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicate effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assign appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provide pre-arrival medical instructions following department prescribed protocol with NAED compliance. Document all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehend and apply city ordinances, policies and procedures. Monitors National Weather Service. Operate City Emergency Warning System and notify key personnel and other agencies in emergency operation situations. Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. Drives to other City locations for meetings, etc. as required. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS A high school diploma or GED, plus some experience in a high public contact/customer service area that required decision making and problem solving under stressful conditions. Prior experience in a multi-task environment involving data entry, phones, customer service, and/or radio communications. Lateral transfer opportunities for those with two (2) years of experience in any combination of Police, Fire, EMS, Military or other high-volume applicable dispatch environment. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 30wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CERTIFICATES, LICENSES, REGISTRATIONS Must obtain, Basic Telecommunicator and NCIC/TCIC or Full Access Operator plus Emergency Medical Dispatch (EMD) within one year from hire date. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver’s License Be able to work various shifts including nights, holidays, and weekends. DISQUALIFIERS - Criminal Background A class B conviction within the last 10 years A family violence conviction An incomplete or falsified Personal History Statement An incomplete or falsified application Conviction of any offense above a class B misdemeanor Currently on probation or under indictment for any criminal offense Discharge from the military under less than honorable conditions including: Any other characterization of service indicating bad character Bad conduct Dishonorable Other than honorable condition DISQUALIFIERS - Drug Use Illegal use of any kind within three years prior to the date of the entrance exam. Any illegal use of PCP or LSD regardless of time. Any illegal use of a felony grade substance as defined in the Texas Penal Code or Health & Safety Code, within ten years prior to the date of the entrance exam. Extensive use of any illegal drug will be considered on a case-by-case basis. Factors considered are number of times, length of usage and lifestyle improvements. DISQUALIFIERS - Driving Record Not able to obtain a class "C" Texas driver's license.Driver’s license is currently revoked or suspended. Any serious violation such as reckless driving, endangering the lives of others, racing, failing to stop and render aid, or negligent vehicular manslaughter within the past three years. Excessive standard moving violations such as speeding, reckless driving, disregarding a traffic control sign, failure to signal, failure to keep right, following to close, etc. DISQUALIFIERS - Tattoos and/or Body Art that display the following: racism; sexism or sexually suggestive or explicit; obscenity or profane; gang or drug related; undermining City or department values; political in nature. Note: Any tattoos visible while wearing a short sleeve uniform shirt are to be covered at all times while on-duty. This includes body art, intentional scarring, branding or body mutilation. Tattoos on the following body areas are prohibited: neck head face ears hands and fingers* arms (except that which is covered) Note: Tattoos on the fingers, such as a wedding band, may be acceptable after approval by the Police Chief. Also Prohibited: Gauges (large holes in the ears); Pierced, split or forked tongue; Any foreign objects inserted under the skin on hands, neck, face and head; and/or Dental ornamentation (gold, platinum, silver or other veneer caps for the purpose of ornamentation) Teeth, whether natural, capped or veneered shall not be ornamented with designs, jewels, initials, etc. APPLICANT PROCESSING Phase 1 - Application review for minimum requirements Phase 2 - Preliminary background screening and skills testing. Preliminary Background Screening Additional information to include full name, date of birth and government identification (ex: drivers license or identification card) will be required to test in secured areas of the Public Safety Building. Skills Testing The CritiCall Skills Test evaluates data entry/keyboarding speed, multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling and sentence clarity. An overall score of 80% or above is required to proceed in the hiring process. If you do not pass this portion of testing, there will be no further processing, you may re-test after a six-month waiting period. After successful completion of the Skills testing, you will be given a Personal History Statement packet to complete and return within ten days. Phase 3 - Background and Interview Process After a background investigator reviews your personal history, you will go through the following steps below. The order is determined by needs and schedules. You will only move to the next step if you pass the previous step. This portion of the process can require 2-8 weeks for completion. Preliminary PHS review and interview Thorough background investigation 2-hour Observation in Communications Oral Review Board Interview with the Communications Manager Conditional Job Offer Polygraph examination Psychological examination Medical screening Final Job REQUIRED DOCUMENTS Once the application has been submitted, the Human Resources Department will contact all qualified applicants by email with details on the testing date, time and place. Make sure your application has a valid email address listed. Once you have passed phase 2 requirements, you will need to provide copies of the following documents with your Personal History Statement, if they apply to you. Please do not submit originals as they will not be returned. If any applicable documents are missing, your application may be rejected. Birth certificate or adoption papers College Transcripts* Copy of driver's license Credit report and bankruptcy papers if applicable Divorce decree High School diploma or GED High School transcripts* Marriage license Military DD214 Proof of motor vehicle insurance Recent photo Social Security card *Contact each school attended and request a certified copy of your transcripts. Each must be in an envelope sealed by the school when submitted to the Department. Send them to: McKinney Police Department Attn: Communications Background Investigator 2200 Taylor Burk Dr. McKinney, TX 75071 You will be required to provide copies of the above documents at the time your Personal History Statement is due. Please do not use originals, as they will not be returned. SELECTION PROCESS Submitted applications will be reviewed with emphasis placed on an individual's qualifications and overall experience in the areas directly related to the job function. The applicants who possess the potential to meet our needs will be invited for an interview. The selected candidate will be subject to a background investigation and drug screening. Expected Duration- The current external job posting will remain on the McKinney Website for the duration indicated on the posting. Upon closing the process to fill the position will begin immediately and is expected to take approximately six weeks. Reapplication Process- All applicants who are not notified of a permanent disqualification may immediately re-apply for this position when posted by the City of McKinney. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve exerting up to ten (10) pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: Continuous
Mar 05, 2024
Full Time
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. All qualified applicants will be notified of the testing details via e-mail and must have a current e-mail address. The computerized testing process evaluates typing, listening, reading and multitasking ability. Applicants are not eligible to test if they have tested or failed any portion of the hiring process within the previous 6 months or if you do not meet the requirements of the new Tattoo Policy. (See tattoo policy below) Personal history statements will be distributed following successful completion of the testing process. The hiring process for candidates that complete all portions of the pre-employment screenings may take 1-4 months. (See details of the process below) Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Answer multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listen to and comprehend both telephone and radio traffic often under loud and stressful conditions. Operate multi-channel public safety radio system. Assist with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicate effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assign appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provide pre-arrival medical instructions following department prescribed protocol with NAED compliance. Document all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehend and apply city ordinances, policies and procedures. Monitors National Weather Service. Operate City Emergency Warning System and notify key personnel and other agencies in emergency operation situations. Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. Drives to other City locations for meetings, etc. as required. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS A high school diploma or GED, plus some experience in a high public contact/customer service area that required decision making and problem solving under stressful conditions. Prior experience in a multi-task environment involving data entry, phones, customer service, and/or radio communications. Lateral transfer opportunities for those with two (2) years of experience in any combination of Police, Fire, EMS, Military or other high-volume applicable dispatch environment. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 30wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CERTIFICATES, LICENSES, REGISTRATIONS Must obtain, Basic Telecommunicator and NCIC/TCIC or Full Access Operator plus Emergency Medical Dispatch (EMD) within one year from hire date. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver’s License Be able to work various shifts including nights, holidays, and weekends. DISQUALIFIERS - Criminal Background A class B conviction within the last 10 years A family violence conviction An incomplete or falsified Personal History Statement An incomplete or falsified application Conviction of any offense above a class B misdemeanor Currently on probation or under indictment for any criminal offense Discharge from the military under less than honorable conditions including: Any other characterization of service indicating bad character Bad conduct Dishonorable Other than honorable condition DISQUALIFIERS - Drug Use Illegal use of any kind within three years prior to the date of the entrance exam. Any illegal use of PCP or LSD regardless of time. Any illegal use of a felony grade substance as defined in the Texas Penal Code or Health & Safety Code, within ten years prior to the date of the entrance exam. Extensive use of any illegal drug will be considered on a case-by-case basis. Factors considered are number of times, length of usage and lifestyle improvements. DISQUALIFIERS - Driving Record Not able to obtain a class "C" Texas driver's license.Driver’s license is currently revoked or suspended. Any serious violation such as reckless driving, endangering the lives of others, racing, failing to stop and render aid, or negligent vehicular manslaughter within the past three years. Excessive standard moving violations such as speeding, reckless driving, disregarding a traffic control sign, failure to signal, failure to keep right, following to close, etc. DISQUALIFIERS - Tattoos and/or Body Art that display the following: racism; sexism or sexually suggestive or explicit; obscenity or profane; gang or drug related; undermining City or department values; political in nature. Note: Any tattoos visible while wearing a short sleeve uniform shirt are to be covered at all times while on-duty. This includes body art, intentional scarring, branding or body mutilation. Tattoos on the following body areas are prohibited: neck head face ears hands and fingers* arms (except that which is covered) Note: Tattoos on the fingers, such as a wedding band, may be acceptable after approval by the Police Chief. Also Prohibited: Gauges (large holes in the ears); Pierced, split or forked tongue; Any foreign objects inserted under the skin on hands, neck, face and head; and/or Dental ornamentation (gold, platinum, silver or other veneer caps for the purpose of ornamentation) Teeth, whether natural, capped or veneered shall not be ornamented with designs, jewels, initials, etc. APPLICANT PROCESSING Phase 1 - Application review for minimum requirements Phase 2 - Preliminary background screening and skills testing. Preliminary Background Screening Additional information to include full name, date of birth and government identification (ex: drivers license or identification card) will be required to test in secured areas of the Public Safety Building. Skills Testing The CritiCall Skills Test evaluates data entry/keyboarding speed, multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling and sentence clarity. An overall score of 80% or above is required to proceed in the hiring process. If you do not pass this portion of testing, there will be no further processing, you may re-test after a six-month waiting period. After successful completion of the Skills testing, you will be given a Personal History Statement packet to complete and return within ten days. Phase 3 - Background and Interview Process After a background investigator reviews your personal history, you will go through the following steps below. The order is determined by needs and schedules. You will only move to the next step if you pass the previous step. This portion of the process can require 2-8 weeks for completion. Preliminary PHS review and interview Thorough background investigation 2-hour Observation in Communications Oral Review Board Interview with the Communications Manager Conditional Job Offer Polygraph examination Psychological examination Medical screening Final Job REQUIRED DOCUMENTS Once the application has been submitted, the Human Resources Department will contact all qualified applicants by email with details on the testing date, time and place. Make sure your application has a valid email address listed. Once you have passed phase 2 requirements, you will need to provide copies of the following documents with your Personal History Statement, if they apply to you. Please do not submit originals as they will not be returned. If any applicable documents are missing, your application may be rejected. Birth certificate or adoption papers College Transcripts* Copy of driver's license Credit report and bankruptcy papers if applicable Divorce decree High School diploma or GED High School transcripts* Marriage license Military DD214 Proof of motor vehicle insurance Recent photo Social Security card *Contact each school attended and request a certified copy of your transcripts. Each must be in an envelope sealed by the school when submitted to the Department. Send them to: McKinney Police Department Attn: Communications Background Investigator 2200 Taylor Burk Dr. McKinney, TX 75071 You will be required to provide copies of the above documents at the time your Personal History Statement is due. Please do not use originals, as they will not be returned. SELECTION PROCESS Submitted applications will be reviewed with emphasis placed on an individual's qualifications and overall experience in the areas directly related to the job function. The applicants who possess the potential to meet our needs will be invited for an interview. The selected candidate will be subject to a background investigation and drug screening. Expected Duration- The current external job posting will remain on the McKinney Website for the duration indicated on the posting. Upon closing the process to fill the position will begin immediately and is expected to take approximately six weeks. Reapplication Process- All applicants who are not notified of a permanent disqualification may immediately re-apply for this position when posted by the City of McKinney. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve exerting up to ten (10) pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: Continuous
California State University, Chico
400 West 1st Street, Chico, CA 95929, USA
Our Commitment to Equity, Diversity, and Inclusion: California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students. Chico State is committed to recruiting outstanding candidates who reflect the intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply. Job/Department Summary: Under the general direction of the Executive Director, the Media Relations Coordinator supports the strategic objectives of the University Communications department by leading campus media relations efforts, both responsive and proactive, and serving as one of the University's primary spokespeople. As a member of the University Communications team, the incumbent assists in advancing communications and media relations for the campus, this includes drafting press releases and talking points, supporting content production, drafting media publicity plans, and tracking and analyzing media analytics. Will also participate as a member of the Crisis Communications Team. Required Education and Experience: The qualifications for this position are normally obtained through a college degree, which includes relevant coursework in the field, and four years of related professional or technical experience such as organizational communications, media, marketing, or public relations. Preferences: Preference may be given to applicants with the following as they may be considered specialized skills: Bilingual 5 years of related professional experience in public relations, communications, or marketing Bachelor’s degree in journalism, public relations, communications, or marketing Time Base: Full-time Pay Plan: 12/12 Work Schedule: Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pm. CSU Classification Salary Range: $52,692 - $95,340 per year. Benefits: This position qualifies for benefits including tuition fee waiver (if eligible). CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf Additional Information: California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position requires occasional travel, early morning, evening and weekend assignments. About Chico State: Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century. The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land, the flora, the fauna, and the waters that run through campus. We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today. The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). Open Until Filled (Review of Applications will begin 02/02/24. Applications received after that date may be considered.) Advertised: Jan 19 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Our Commitment to Equity, Diversity, and Inclusion: California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students. Chico State is committed to recruiting outstanding candidates who reflect the intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply. Job/Department Summary: Under the general direction of the Executive Director, the Media Relations Coordinator supports the strategic objectives of the University Communications department by leading campus media relations efforts, both responsive and proactive, and serving as one of the University's primary spokespeople. As a member of the University Communications team, the incumbent assists in advancing communications and media relations for the campus, this includes drafting press releases and talking points, supporting content production, drafting media publicity plans, and tracking and analyzing media analytics. Will also participate as a member of the Crisis Communications Team. Required Education and Experience: The qualifications for this position are normally obtained through a college degree, which includes relevant coursework in the field, and four years of related professional or technical experience such as organizational communications, media, marketing, or public relations. Preferences: Preference may be given to applicants with the following as they may be considered specialized skills: Bilingual 5 years of related professional experience in public relations, communications, or marketing Bachelor’s degree in journalism, public relations, communications, or marketing Time Base: Full-time Pay Plan: 12/12 Work Schedule: Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pm. CSU Classification Salary Range: $52,692 - $95,340 per year. Benefits: This position qualifies for benefits including tuition fee waiver (if eligible). CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf Additional Information: California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position requires occasional travel, early morning, evening and weekend assignments. About Chico State: Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century. The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land, the flora, the fauna, and the waters that run through campus. We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today. The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). Open Until Filled (Review of Applications will begin 02/02/24. Applications received after that date may be considered.) Advertised: Jan 19 2024 Pacific Standard Time Applications close: Closing Date/Time: