Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary The Assistant Director of Digital Philanthropy leads annual giving efforts through digital channels to maximize both alumni engagement as well as contributions at the annual giving level. The Assistant Director is responsible for increasing revenue and total donors through digital channels including crowdfunding, giving day, social media, texting, videos, and working with colleges on giving programs via email use. The incumbent strategically leads and implements digital fundraising processes, guidelines, procedures, and implementation and works closely with university departments and groups on the full cycle of digital fundraising projects. The incumbent coordinates closely with annual giving and alumni direct marketing programs for seamless outreach and fundraising; applies expert content and technical knowledge to develop and implement specific telemarketing and digital fundraising programs that support overall Annual Giving, Alumni Relations, and University Advancement strategy and goals. The Assistant Director oversees the Digital Engagement Center (formerly the Student Call Center). The Digital Engagement Center attempts to reach people where they are and by multiple channels of digital communications including but not limited to, Videos, Phone Calls, Emails, Text Messaging; innovates in programming by using new approaches involving digital tools; attempts to understand and track the loyalty of stakeholders; relies on digital analytics in decision-making; emphasizes digital communications internally and with stakeholders; operates from the perspective of a single institution rather than a siloed department; empowers staff to experiment, innovate, communicate; and focuses on the mobile experience for staff and stakeholders. The Assistant Director supervises Donor Experience Ambassadors (students) and the calling program. Ensures efficient and successful call center operations. The Assistant Director sets up appeal projects and segments, maintains the telemarketing appeal calendar and calling schedule, and monitors and reports on progress. The Assistant Director works in collaboration with their manager, the Associate Vice President of Alumni & Community Engagement to champion these efforts. Key Responsibilities Manages, and strategically plans, coordinates, and implements activities related to all Annual Giving and Alumni Relations phone-a-thon programs and digital fundraising platforms including, but not limited to crowdfunding, giving day, social media, texting, and videos Ensures the digital philanthropy platform applications are functional and up-to-date; serves as liaison to application vendor Oversight and management of phone-a-thon and digital fundraising programs Collaborates with and advises Alumni Relations, Development, other University Advancement, and campus units to develop and implement phone-a-thon and digital fundraising programs including, but not limited to Alumni Association membership and college/unit campaigns Implements, within telemarketing and digital fundraising programs, a results-driven annual giving strategy, and university-wide comprehensive campaign initiatives. Analyzes results to make performance improvements when necessary Manages the Digital Engagement Center operations to ensure the success of the daily operations including the Digital Engagement Program and phone-a-thon Serves as an in-house expert on phone-a-thon systems and works as a liaison with the vendor for the phone-a-thon systems Evaluates digital fundraising projects and guides successful execution to project owners Gathers, analyzes, and interprets statistical information and generates reports and analyses on all calling and digital fundraising programs’ performance and results Knowledge, Skills & Abilities Knowledge of annual giving fundamentals, strategies, and best practices Demonstrated knowledge of telemarketing practices, procedures, and regulations Knowledge of digital fundraising platforms, processes, and best practices including but not limited to crowdfunding, giving day, social media, texting, and videos Strong oral and written communication skills Knowledge of the concepts, principles, ethics, and practices of fundraising, and donor relations Strong customer service ethic; knowledge of donor-driven customer service and stewardship practices Strong analytical and problem-solving skills; ability to perform accurately in a detailed-oriented environment Ability to work evenings and weekends when the calling program is active Ability to write reports, business correspondence, training, and procedure manuals. Working knowledge of donor/prospect databases and calling and digital fundraising applications, as well as standard office applications Ability to teach telemarking fundraising and outreach techniques to student workers, manage students effectively and inspire them in their work Ability to communicate with constituents in a professional and respectful manner Required Qualifications A bachelor's degree and/or equivalent training Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Bachelor’s Degree Excellent written communication skills Proficiency with computers including Microsoft Office, Google, social media platforms, and/or applications Demonstrated organizational skills Experience working in a student call center Compensation Classification: Administrative Analyst/Specialist - Exempt II Anticipated Hiring Range: $6,600/month - $7,400/month CSU Salary Range: $5,022/month - $9,083/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: December 7, 2023 through January 2, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Dec 07 2023 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary The Assistant Director of Digital Philanthropy leads annual giving efforts through digital channels to maximize both alumni engagement as well as contributions at the annual giving level. The Assistant Director is responsible for increasing revenue and total donors through digital channels including crowdfunding, giving day, social media, texting, videos, and working with colleges on giving programs via email use. The incumbent strategically leads and implements digital fundraising processes, guidelines, procedures, and implementation and works closely with university departments and groups on the full cycle of digital fundraising projects. The incumbent coordinates closely with annual giving and alumni direct marketing programs for seamless outreach and fundraising; applies expert content and technical knowledge to develop and implement specific telemarketing and digital fundraising programs that support overall Annual Giving, Alumni Relations, and University Advancement strategy and goals. The Assistant Director oversees the Digital Engagement Center (formerly the Student Call Center). The Digital Engagement Center attempts to reach people where they are and by multiple channels of digital communications including but not limited to, Videos, Phone Calls, Emails, Text Messaging; innovates in programming by using new approaches involving digital tools; attempts to understand and track the loyalty of stakeholders; relies on digital analytics in decision-making; emphasizes digital communications internally and with stakeholders; operates from the perspective of a single institution rather than a siloed department; empowers staff to experiment, innovate, communicate; and focuses on the mobile experience for staff and stakeholders. The Assistant Director supervises Donor Experience Ambassadors (students) and the calling program. Ensures efficient and successful call center operations. The Assistant Director sets up appeal projects and segments, maintains the telemarketing appeal calendar and calling schedule, and monitors and reports on progress. The Assistant Director works in collaboration with their manager, the Associate Vice President of Alumni & Community Engagement to champion these efforts. Key Responsibilities Manages, and strategically plans, coordinates, and implements activities related to all Annual Giving and Alumni Relations phone-a-thon programs and digital fundraising platforms including, but not limited to crowdfunding, giving day, social media, texting, and videos Ensures the digital philanthropy platform applications are functional and up-to-date; serves as liaison to application vendor Oversight and management of phone-a-thon and digital fundraising programs Collaborates with and advises Alumni Relations, Development, other University Advancement, and campus units to develop and implement phone-a-thon and digital fundraising programs including, but not limited to Alumni Association membership and college/unit campaigns Implements, within telemarketing and digital fundraising programs, a results-driven annual giving strategy, and university-wide comprehensive campaign initiatives. Analyzes results to make performance improvements when necessary Manages the Digital Engagement Center operations to ensure the success of the daily operations including the Digital Engagement Program and phone-a-thon Serves as an in-house expert on phone-a-thon systems and works as a liaison with the vendor for the phone-a-thon systems Evaluates digital fundraising projects and guides successful execution to project owners Gathers, analyzes, and interprets statistical information and generates reports and analyses on all calling and digital fundraising programs’ performance and results Knowledge, Skills & Abilities Knowledge of annual giving fundamentals, strategies, and best practices Demonstrated knowledge of telemarketing practices, procedures, and regulations Knowledge of digital fundraising platforms, processes, and best practices including but not limited to crowdfunding, giving day, social media, texting, and videos Strong oral and written communication skills Knowledge of the concepts, principles, ethics, and practices of fundraising, and donor relations Strong customer service ethic; knowledge of donor-driven customer service and stewardship practices Strong analytical and problem-solving skills; ability to perform accurately in a detailed-oriented environment Ability to work evenings and weekends when the calling program is active Ability to write reports, business correspondence, training, and procedure manuals. Working knowledge of donor/prospect databases and calling and digital fundraising applications, as well as standard office applications Ability to teach telemarking fundraising and outreach techniques to student workers, manage students effectively and inspire them in their work Ability to communicate with constituents in a professional and respectful manner Required Qualifications A bachelor's degree and/or equivalent training Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Bachelor’s Degree Excellent written communication skills Proficiency with computers including Microsoft Office, Google, social media platforms, and/or applications Demonstrated organizational skills Experience working in a student call center Compensation Classification: Administrative Analyst/Specialist - Exempt II Anticipated Hiring Range: $6,600/month - $7,400/month CSU Salary Range: $5,022/month - $9,083/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: December 7, 2023 through January 2, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Dec 07 2023 Pacific Standard Time Applications close: Closing Date/Time:
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job Earn an Annual Salary Up to $140,233.60! The Department of Risk Management is recruiting for a Deputy Director of Risk Management who is responsible for assisting the Director of Risk Management with the overall planning and management of the operations of San Bernardino County’s Risk Management Department to achieve the department’s mission of providing loss prevention, control programs and direction, insurance, environmental and claims management services to San Bernardino County departments, districts, and Trust members to reduce or eliminate losses. The deputy director provides significant input and guidance to the director influencing executive decisions that direct the operations of the department and has responsibility for directing the management of operational/technical functions. The deputy director performs advanced legal work in the area of risk and claim liability management and has oversight of comprehensive insurance programs, claims adjusting, and resolution activities. The Deputy Director may oversee insurance procurement, budget preparation and fiscal administration as well as multiple programs such as Self Insured, Self Administered Liability and Workers' Compensation claims programs, and Emergency Medical Services (EMS) program. For more detailed information, refer to the Deputy Director of Risk Management job description. EXCELLENT BENEFITS Applications will be accepted until a sufficient number of qualified applications have been received. This recruitment may close without further notice, interested candidates should apply as soon as possible. CONDITIONS OF EMPLOYMENT Background Check : Applicants must pass an extensive background check, which includes credit check, DOJ LiveScan fingerprinting, DMV check, and physical exam including drug testing, prior to appointment. Must be a U.S. Citizen or a permanent U.S. resident. Travel : Statewide and nationwide travel is occasionally required. Travel throughout the County is required and employees are required to make provision for transportation. Must possess and maintain valid California Class C driver license and proof of automobile liability insurance for the individual providing the transportation (mileage reimbursement at current IRS rates is available). Sponsorship : Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements EDUCATION: A bachelor's degree from an accredited college or university in Business/Public Administration, Finance, Risk Management, or related field. -AND- EXPERIENCE : Five (5) years of increasingly responsible professional experience in risk management, managing third party administration, or insurance experience. Experience must include two (2) years of administrative and supervisory responsibility. Candidates with an equivalent combination of education and qualifying experience may be considered. Desired Qualifications The ideal candidate for this position will have experience in a self-insured environment and completion of an Associate in Risk Management (ARM) or Associate in Risk Management for Public Entities (ARM-P). Selection Process There will be a competitive evaluation of qualifications based on the information provided in your application and the Supplemental Questionnaire. The most highly qualified candidates, based on the evaluation results, may be referred for interview. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire. Application Procedure : Applications received after this date will be processed as needed; recruitment may close at any time once a sufficient number of qualified applications are received. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline . Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings to allow e-mails from San Bernardino County through governmentjobs.com and from email addresses with the following domain "@hr.sbcounty.gov". Applicants are encouraged to check their e-mail frequently to learn of any additional information regarding this recruitment. Also, check your GovernmentJobs account for notifications. Finally, be sure to keep your personal information updated. Taking these steps now will help ensure you receive all communications regarding this recruitment. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process Exempt Unit-Group C The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . Closing Date/Time: Continuous
Mar 08, 2024
Full Time
The Job Earn an Annual Salary Up to $140,233.60! The Department of Risk Management is recruiting for a Deputy Director of Risk Management who is responsible for assisting the Director of Risk Management with the overall planning and management of the operations of San Bernardino County’s Risk Management Department to achieve the department’s mission of providing loss prevention, control programs and direction, insurance, environmental and claims management services to San Bernardino County departments, districts, and Trust members to reduce or eliminate losses. The deputy director provides significant input and guidance to the director influencing executive decisions that direct the operations of the department and has responsibility for directing the management of operational/technical functions. The deputy director performs advanced legal work in the area of risk and claim liability management and has oversight of comprehensive insurance programs, claims adjusting, and resolution activities. The Deputy Director may oversee insurance procurement, budget preparation and fiscal administration as well as multiple programs such as Self Insured, Self Administered Liability and Workers' Compensation claims programs, and Emergency Medical Services (EMS) program. For more detailed information, refer to the Deputy Director of Risk Management job description. EXCELLENT BENEFITS Applications will be accepted until a sufficient number of qualified applications have been received. This recruitment may close without further notice, interested candidates should apply as soon as possible. CONDITIONS OF EMPLOYMENT Background Check : Applicants must pass an extensive background check, which includes credit check, DOJ LiveScan fingerprinting, DMV check, and physical exam including drug testing, prior to appointment. Must be a U.S. Citizen or a permanent U.S. resident. Travel : Statewide and nationwide travel is occasionally required. Travel throughout the County is required and employees are required to make provision for transportation. Must possess and maintain valid California Class C driver license and proof of automobile liability insurance for the individual providing the transportation (mileage reimbursement at current IRS rates is available). Sponsorship : Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements EDUCATION: A bachelor's degree from an accredited college or university in Business/Public Administration, Finance, Risk Management, or related field. -AND- EXPERIENCE : Five (5) years of increasingly responsible professional experience in risk management, managing third party administration, or insurance experience. Experience must include two (2) years of administrative and supervisory responsibility. Candidates with an equivalent combination of education and qualifying experience may be considered. Desired Qualifications The ideal candidate for this position will have experience in a self-insured environment and completion of an Associate in Risk Management (ARM) or Associate in Risk Management for Public Entities (ARM-P). Selection Process There will be a competitive evaluation of qualifications based on the information provided in your application and the Supplemental Questionnaire. The most highly qualified candidates, based on the evaluation results, may be referred for interview. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire. Application Procedure : Applications received after this date will be processed as needed; recruitment may close at any time once a sufficient number of qualified applications are received. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline . Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings to allow e-mails from San Bernardino County through governmentjobs.com and from email addresses with the following domain "@hr.sbcounty.gov". Applicants are encouraged to check their e-mail frequently to learn of any additional information regarding this recruitment. Also, check your GovernmentJobs account for notifications. Finally, be sure to keep your personal information updated. Taking these steps now will help ensure you receive all communications regarding this recruitment. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process Exempt Unit-Group C The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . Closing Date/Time: Continuous
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job Earn an Annual Salary Up to $161,886.40! The Department of Risk Management is recruiting for a Assistant Director of Risk Management* who is responsible for assisting the Director of Risk Management with the overall planning and management of the operations of San Bernardino County’s Risk Management Department to achieve the department’s mission of providing loss prevention, control programs and direction, insurance, environmental and claims management services to San Bernardino County departments, districts, and Trust members to reduce or eliminate losses. The Assistant Director provides significant input and guidance to the director influencing executive decisions that direct the operations of the department and has responsibility for directing the management of operational/technical functions. The Assistant Director performs advanced legal work in the area of risk and claim liability management and has oversight of comprehensive insurance programs, claims adjusting, and resolution activities. The Assistant Director may oversee insurance procurement, budget preparation and fiscal administration as well as multiple programs such as Self Insured, Self Administered Liability and Workers' Compensation claims programs, and Emergency Medical Services (EMS) program. *Official Job Title : Deputy Director, Human Resources Administrative Services For more detailed information, refer to the Deputy Director, Human Resources Administrative Services job description. EXCELLENT BENEFITS Applications will be accepted until a sufficient number of qualified applications have been received. This recruitment may close without further notice, interested candidates should apply as soon as possible. CONDITIONS OF EMPLOYMENT Background Check : Applicants must pass an extensive background check, which includes credit check, DOJ LiveScan fingerprinting, DMV check, and physical exam including drug testing, prior to appointment. Must be a U.S. Citizen or a permanent U.S. resident. Travel : Statewide and nationwide travel is occasionally required. Travel throughout the County is required and employees are required to make provision for transportation. Must possess and maintain valid California Class C driver license and proof of automobile liability insurance for the individual providing the transportation (mileage reimbursement at current IRS rates is available). Sponsorship : Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements EDUCATION: A bachelor's degree from an accredited college or university in Business/Public Administration, Finance, Risk Management, or related field. -AND- EXPERIENCE : Five (5) years of increasingly responsible professional experience administering risk management programs for a large organization; conducting risk assessment and evaluation; and/or claims administration/loss prevention. Experience must include two (2) years of administrative and supervisory responsibility. Candidates with an equivalent combination of education and qualifying experience may be considered. Desired Qualifications The ideal candidate will have experience administering risk management programs for a large organization, which included conducting risk assessment and evaluation, claims administration, have public sector experience, experience in a self-insured environment, and completion of an Associate in Risk Management (ARM) or Associate in Risk Management for Public Entities (ARM-P) course are highly desirable. Selection Process There will be a competitive evaluation of qualifications based on the information provided in your application and the Supplemental Questionnaire. The most highly qualified candidates, based on the evaluation results, may be referred for interview. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire. Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Applications will be accepted continuously and reviewed periodically. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time . Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings to allow e-mails from San Bernardino County through governmentjobs.com and from email addresses with the following domain "@hr.sbcounty.gov". Applicants are encouraged to check their e-mail frequently to learn of any additional information regarding this recruitment. Also, check your Government Jobs account for notifications. Finally, be sure to keep your personal information updated. Taking these steps now will help ensure you receive all communications regarding this recruitment. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Exempt Unit-Group C The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . Closing Date/Time: Continuous
Mar 08, 2024
Full Time
The Job Earn an Annual Salary Up to $161,886.40! The Department of Risk Management is recruiting for a Assistant Director of Risk Management* who is responsible for assisting the Director of Risk Management with the overall planning and management of the operations of San Bernardino County’s Risk Management Department to achieve the department’s mission of providing loss prevention, control programs and direction, insurance, environmental and claims management services to San Bernardino County departments, districts, and Trust members to reduce or eliminate losses. The Assistant Director provides significant input and guidance to the director influencing executive decisions that direct the operations of the department and has responsibility for directing the management of operational/technical functions. The Assistant Director performs advanced legal work in the area of risk and claim liability management and has oversight of comprehensive insurance programs, claims adjusting, and resolution activities. The Assistant Director may oversee insurance procurement, budget preparation and fiscal administration as well as multiple programs such as Self Insured, Self Administered Liability and Workers' Compensation claims programs, and Emergency Medical Services (EMS) program. *Official Job Title : Deputy Director, Human Resources Administrative Services For more detailed information, refer to the Deputy Director, Human Resources Administrative Services job description. EXCELLENT BENEFITS Applications will be accepted until a sufficient number of qualified applications have been received. This recruitment may close without further notice, interested candidates should apply as soon as possible. CONDITIONS OF EMPLOYMENT Background Check : Applicants must pass an extensive background check, which includes credit check, DOJ LiveScan fingerprinting, DMV check, and physical exam including drug testing, prior to appointment. Must be a U.S. Citizen or a permanent U.S. resident. Travel : Statewide and nationwide travel is occasionally required. Travel throughout the County is required and employees are required to make provision for transportation. Must possess and maintain valid California Class C driver license and proof of automobile liability insurance for the individual providing the transportation (mileage reimbursement at current IRS rates is available). Sponsorship : Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements EDUCATION: A bachelor's degree from an accredited college or university in Business/Public Administration, Finance, Risk Management, or related field. -AND- EXPERIENCE : Five (5) years of increasingly responsible professional experience administering risk management programs for a large organization; conducting risk assessment and evaluation; and/or claims administration/loss prevention. Experience must include two (2) years of administrative and supervisory responsibility. Candidates with an equivalent combination of education and qualifying experience may be considered. Desired Qualifications The ideal candidate will have experience administering risk management programs for a large organization, which included conducting risk assessment and evaluation, claims administration, have public sector experience, experience in a self-insured environment, and completion of an Associate in Risk Management (ARM) or Associate in Risk Management for Public Entities (ARM-P) course are highly desirable. Selection Process There will be a competitive evaluation of qualifications based on the information provided in your application and the Supplemental Questionnaire. The most highly qualified candidates, based on the evaluation results, may be referred for interview. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire. Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Applications will be accepted continuously and reviewed periodically. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time . Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings to allow e-mails from San Bernardino County through governmentjobs.com and from email addresses with the following domain "@hr.sbcounty.gov". Applicants are encouraged to check their e-mail frequently to learn of any additional information regarding this recruitment. Also, check your Government Jobs account for notifications. Finally, be sure to keep your personal information updated. Taking these steps now will help ensure you receive all communications regarding this recruitment. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Exempt Unit-Group C The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . Closing Date/Time: Continuous
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Within one of the nation’s most transformative universities, SJSU’s Student Wellness Center (SWC) fosters student opportunity in a revolutionary way by preparing students to maintain lifelong health and well-being. The Associate Director of Counseling and Psychological Services for the SWC provides leadership and management functions for the Counseling and Psychological Services (CAPS) clinical service delivery to achieve this vision campus-wide. SJSU’s 37,000 diverse students include undergraduate, graduate, and continuing education students in online and in-person programs. Under the direction of the Director, the Associate Director provides oversight to clinical services provided to the campus community. Further, the incumbent will provide clinical consultation to SWC employees and to the campus community around mental health, including mental health emergencies and will serve as a member of the SWC leadership team. The incumbent also supports the collection and analysis of data related to clients and clinical services. Further, as a licensed psychologist, the Associate Director will provide psychotherapy, outreach, workshops, consultation, supervision and crisis response. This position supports the development of policies and procedures for the CAPS unit in adherence to federal, state, and system guidelines for the provision of mental health. Key Responsibilities Oversight of schedules, crisis response, and the provision of clinical services for Counseling and Psychological Services Provide consultation to the SWC and the campus at large on mental health concerns, including service on the campus Behavioral Intervention Team Management of counselor faculty within the Counseling and Psychological Services department, including clinical supervision for unlicensed clinicians Provide oversight for clinical training programs Assist with departmental administrative functions, including budget, service reports, and data collection Provide brief individual, relationship and group psychological treatment for SJSU students Knowledge, Skills & Abilities Knowledge of, and experience with clinical and personnel applications of various aspects of diversity (e.g., sexual orientation, gender identity, religious practices, disability, racial and ethnic diversity) Ability to be sensitive and responsive to student needs Maintains dignity and self-control in difficult situations Ability to maintain confidentiality and appropriately handle sensitive communications with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts Thorough knowledge of English grammar, business writing, punctuation and spelling Ability to compose and appropriately format correspondence, reports and procedure manuals Ability to establish and maintain successful strategic collaborations across departments and divisions within a University Strong management skills including ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments Demonstrated leadership experience with ability to effectively manage change and resolve complex problems independently Excellent communication, interpersonal, and responsive skills to establish and maintain professional and cooperative working relationships Ability to promote administrative innovation, quality customer service, teamwork, open channels of communication, and a safe work environment Ability to exercise initiative, flexibility, good judgment and discretion Knowledge of psychological counseling in a clinical, academic setting Knowledge of crisis management and intervention Required Qualifications Doctorate in Counseling Psychology, Clinical Psychology, or related field Licensed as a psychologist At least three (3) years of progressively responsible experience in mental health counseling services Experience providing individual and crisis counseling to college age clients Experience supporting, coordinating, and/or supervising clinical doctoral training programs Preferred Qualifications Experience working in University Counseling Centers and the provision of brief therapy in that environment At least one (1) year of experience with administrative, budget, and personnel leadership responsibilities Experience working in and with multi-cultural, diverse populations Compensation Classification: Administrator III Anticipated Hiring Range: $10,000/month - $10,500/month CSU Salary Range: $6,250/month - $20,063/month The final hiring salary will be commensurate with experience. San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest License/Certifications All applicants must apply within the specified application period: December 14, 2023 through January 3, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Dec 14 2023 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Within one of the nation’s most transformative universities, SJSU’s Student Wellness Center (SWC) fosters student opportunity in a revolutionary way by preparing students to maintain lifelong health and well-being. The Associate Director of Counseling and Psychological Services for the SWC provides leadership and management functions for the Counseling and Psychological Services (CAPS) clinical service delivery to achieve this vision campus-wide. SJSU’s 37,000 diverse students include undergraduate, graduate, and continuing education students in online and in-person programs. Under the direction of the Director, the Associate Director provides oversight to clinical services provided to the campus community. Further, the incumbent will provide clinical consultation to SWC employees and to the campus community around mental health, including mental health emergencies and will serve as a member of the SWC leadership team. The incumbent also supports the collection and analysis of data related to clients and clinical services. Further, as a licensed psychologist, the Associate Director will provide psychotherapy, outreach, workshops, consultation, supervision and crisis response. This position supports the development of policies and procedures for the CAPS unit in adherence to federal, state, and system guidelines for the provision of mental health. Key Responsibilities Oversight of schedules, crisis response, and the provision of clinical services for Counseling and Psychological Services Provide consultation to the SWC and the campus at large on mental health concerns, including service on the campus Behavioral Intervention Team Management of counselor faculty within the Counseling and Psychological Services department, including clinical supervision for unlicensed clinicians Provide oversight for clinical training programs Assist with departmental administrative functions, including budget, service reports, and data collection Provide brief individual, relationship and group psychological treatment for SJSU students Knowledge, Skills & Abilities Knowledge of, and experience with clinical and personnel applications of various aspects of diversity (e.g., sexual orientation, gender identity, religious practices, disability, racial and ethnic diversity) Ability to be sensitive and responsive to student needs Maintains dignity and self-control in difficult situations Ability to maintain confidentiality and appropriately handle sensitive communications with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts Thorough knowledge of English grammar, business writing, punctuation and spelling Ability to compose and appropriately format correspondence, reports and procedure manuals Ability to establish and maintain successful strategic collaborations across departments and divisions within a University Strong management skills including ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments Demonstrated leadership experience with ability to effectively manage change and resolve complex problems independently Excellent communication, interpersonal, and responsive skills to establish and maintain professional and cooperative working relationships Ability to promote administrative innovation, quality customer service, teamwork, open channels of communication, and a safe work environment Ability to exercise initiative, flexibility, good judgment and discretion Knowledge of psychological counseling in a clinical, academic setting Knowledge of crisis management and intervention Required Qualifications Doctorate in Counseling Psychology, Clinical Psychology, or related field Licensed as a psychologist At least three (3) years of progressively responsible experience in mental health counseling services Experience providing individual and crisis counseling to college age clients Experience supporting, coordinating, and/or supervising clinical doctoral training programs Preferred Qualifications Experience working in University Counseling Centers and the provision of brief therapy in that environment At least one (1) year of experience with administrative, budget, and personnel leadership responsibilities Experience working in and with multi-cultural, diverse populations Compensation Classification: Administrator III Anticipated Hiring Range: $10,000/month - $10,500/month CSU Salary Range: $6,250/month - $20,063/month The final hiring salary will be commensurate with experience. San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest License/Certifications All applicants must apply within the specified application period: December 14, 2023 through January 3, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Dec 14 2023 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Director of Student Engagement & Transition Administrator Level This position is an MPP II in the California State University Management Personnel Plan (MPP), reporting to the Associate Vice President, Division of Student Life. SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Division of Student Life - Student Engagement & Transition Appointment Type At Will Time Base Full Time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $7,500.00 - $8,333.00 Per Month ($90,000.00 - $99,996.00 Annually) Salary is commensurate with experience. Position Summary Under the general direction of the Assistant Dean of Students, the Director of Student Engagement and Transition directs and leads all aspects of the Student Engagement & Transition center, overseeing and managing programs and services, including functional initiatives such as new student orientation, family programs, student leadership/mentorship programs, student organizations, and various university-sponsored campus activities and events. The Director of Student Engagement & Transition holds a strategic position collaborating across both Academic Affairs and Student Affairs and Enrollment Management. This involves facilitating proactive partnerships, programs and services that empower new and current students, as well as student groups (clubs, organizations, fraternity, and sorority life) to succeed in engaging the greater campus community. This role focuses on developing opportunities for students and student organizations to connect and network with one another. Collaboration extends to various university departments, including, but not limited to: First-Year Experience and Undergraduate Education, New Student & Family Programs, Residential Life and Housing, Recruitment and Outreach, Undergraduate Admissions, Financial Aid, Campus Recreation, SAFE Place, Associated Students Inc., and college academic partners directly supporting student engagement success and campus-wide engagement. The Director of Student Engagement & Transition will support the Assistant Dean of Students in the strategic vision, direction, assessment, and accountability for engagement and transition programs that enhance the undergraduates’ and their supporters’ (parents and families) experience with the University. This includes fostering a sense of belonging through co-curricular and extracurricular interest and involvement. The incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. They should be willing to work some weekends, evenings, and holidays as needed to ensure delivery of outcomes and fulfillment of the primary mission of Student Affairs & Enrollment Management. Position Information The Director of Student Engagement performs the following functions/duties, including but not limited to: Unit Management & Supervision Guides, directs, advocates, and collaborates to establish a university-wide vision and leadership for student engagement, fostering a sense of belonging, and orchestrating campus-wide events. This includes overseeing club and organization management both in-person and remotely/online, including the management and promotion of GatorXperience (the student organization and events main module), GatorFest!, week of welcome programs, operations, central student-led event management, Greek Life events, and other programs dedicated to campus-wide events, engagement, and entertainment. Partners with Student Success and Graduation Initiatives, specifically within incoming or retention committees, as a representative of Student Engagement & Transition (SET). Guides, directs, formulates, and executes the vision, management, and functioning of the Student Engagement and Transition office. This involves strategic supervision, planning, budgeting, and operational oversight for all programs, services, and collaborations. Drives the implementation of the Division of Student Life’s vision, shaping the student life experience at San Francisco State University from orientation to ongoing engagement of continuing students. Develops programs, services, and partnerships aimed at recruiting, retaining, and nurturing students into engaged leaders both on and off campus. Champions, collaborates, and functions as the main point of contact with leadership groups in various areas regarding engagement and transition programming. This includes orientation and extended orientation programming, GatorFest!, Discover/Explore SF State, Fraternity and Sorority Life programming, Athletics, and other University-wide initiatives. Supervises, plans, and orchestrates the execution of both small- and large-scale campus-wide events and special projects tailored for continuing students and their supporters. These initiatives aim to enhance engagement on campus, encompassing traditions, student persistence in and out of the classroom, and fostering a sense of community while living in San Francisco. Facilitates seamless collaboration with peers within the Student Affairs & Enrollment Management department as well as university-wide, fostering an environment that encourages and enhances student engagement with clubs, organizations, and diverse University events. Guides and cultivates meaningful connections with student clubs and organizations, along with their dedicated staff and faculty advisors, through the creation of comprehensive training sessions, informative orientations, resource development, and regular, effective communication channels. Works in tandem with Campus Recreation, the Office of Student Conduct, and Residential Life to craft inclusive and impactful engagement initiatives, ensuring a holistic approach to supporting the seamless transition of all new students into the University community. Oversees, in collaboration with the Assistant Dean of Students, critical standards, assessments, reports, and community engagement initiatives for Fraternity and Sorority Life, while working in conjunction with Title IX, Student Conduct, and AB 524 compliance measures. Facilitates comprehensive engagement with the CSU club and organization registration process, ensuring a streamlined and efficient approach to their registration requirements. Collaborates closely with the Office of Student Conduct, and Assistant Dean of Students to address matters related to student organization conduct or violations of CSU/campus policies, ensuring a cohesive and responsive approach. Serves as a liaison between the Student Engagement Team (SET) and Time, Place, & Manner to facilitate activities and programs for student organization leaders and new students, fostering a comprehensive understanding of freedom of speech guidelines. General Administration & Assessment Facilitate effective collaboration among diverse campus partners, overseeing the coordination and management of joint efforts pertaining to student activities, events, as well as engagement, involvement, and participation initiatives. Contribute to the creation, execution, and oversight of strategic plans aimed at enhancing collaboration, communication, and the formulation of policies and procedures pertaining to the activities, program planning, event management, and adherence to time, place, and manner (TPM) policies for student clubs and organizations. Designs, implements, and evaluates yearly assessments for student activities, programming, campus events, and other University-wide initiatives, ensuring a comprehensive analysis to inform continuous improvement and strategic planning. Creates and assesses statistical, analytical, and narrative reports designed for presentations, decision-making processes, and program enhancements, ensuring data-driven insights for informed decision-making and continuous program improvement. Partners with the Assistant Dean of Students and university leadership to define key metrics serving as indicators for student retention, engagement, and participation in university activities and events. Secures the development and distribution of promotional materials that highlight university activities and events, contributing to the support of student success and retention initiatives. Conducts an annual assessment of all facets of campus engagement, involvement, and available opportunities for students to maintain connections. Evaluates the requirements of students both prior to and during their academic journey, adapting student life programming to address identified needs. Works closely with the Technical Manager of the Student Life Events Center to offer strategic support for university-wide events and programs. Offers strategic leadership and supervision for the student segment of a centralized event system, ensuring transparent and consistent communication with the Assistant Dean of Students regarding any student-led programs and events. Undertakes special projects as delegated by the Assistant Dean of Students for the Division of Student Life. Marketing & Systems Oversight Collaborating with campus partners, including Strategic Marketing and Communications, Enrollment Operations, Admissions, Dean of Students, and Division of Student Life, to contribute to the development of outreach, marketing, and communication strategies for activities and events. Additionally, providing support for the planning and management of unit online platforms, such as mobile app engagement, orientation, and event registration systems. Other Duties as Assigned Direction provided from supervisor as needed. Be available for campus and departmental emergency response. Professional Behavior Fosters and promotes the Principles of Conduct for a Multi-Cultural University and User-Friendly Principles Promotes and ensures the application of human resources professional responsibilities and ethical standards; This position necessitates a prominent standing within a diverse campus community, demanding visibility, and active advocacy for the department. The incumbent must proficiently communicate a compelling vision to guide the department's operations toward excellence. The schedule may entail weekend and evening commitments, potentially including holidays. Extended periods of the day may involve office work, desk-based tasks, computer work, and attending meetings. The ability to effectively engage with a culturally and ethnically diverse population of students, faculty, and staff is essential. EMBODY THE SIX ROLES OF LEADER Structuring Work: effectively manage and direct workflow, create clear position descriptions, clarify roles and expectations and delegate work. Managing Talent: hire, supervise, coach, support employees. Inspiring Performance: empower, appreciate, communicate constructive feedback. Building Teams: build trust and collaborate. Using & Sharing Information: open communication, transparency. Facilitating Change: encourage other to seek opportunities for different innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace. EMBODY THE CORE COMPETENCIES Bias toward collaboration and teamwork. Effective oral, written, and nonverbal communication skills. Customer/Client Focus with an emphasis in problem solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. Diversity and inclusion. Minimum Qualifications Master's degree from an accredited institution in an appropriate area of specialization (Education, Counseling, Student Affairs, Higher Education). 3 to 5 years of progressively responsible experience managing programs focused on university student activities and events, student retention, student engagement, student success, or related experience. Demonstrated experience with data analysis, reporting, and use of data in decision-making. Preferred Qualifications Proven experience working collaboratively with colleagues at all levels in a large, complex institution, as well as with diverse external communities, to facilitate positive and collaborative processes and initiatives coupled with measurable programmatic deliverables. Evidence of initiating or founding units with clear and well-defined mission and goals, as well as clear metrics for success. Experience managing budgets, assessing program effectiveness, and successfully applying for grants to support program development. Experience teaching in a higher education setting. Demonstrated knowledge of current research, theory, and best practices of first year student experience and student retention programs. Knowledge of assessment strategies to rate, analyze and improve performance. Professional interpersonal and public presentation skills. Excellent organizational skills, attention to detail, and flexibility. Ability to write reports based on data analysis and interpretation. Ability to collaborate with various university departments and external partners to support a diverse student population. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Mar 04 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title Director of Student Engagement & Transition Administrator Level This position is an MPP II in the California State University Management Personnel Plan (MPP), reporting to the Associate Vice President, Division of Student Life. SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Division of Student Life - Student Engagement & Transition Appointment Type At Will Time Base Full Time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $7,500.00 - $8,333.00 Per Month ($90,000.00 - $99,996.00 Annually) Salary is commensurate with experience. Position Summary Under the general direction of the Assistant Dean of Students, the Director of Student Engagement and Transition directs and leads all aspects of the Student Engagement & Transition center, overseeing and managing programs and services, including functional initiatives such as new student orientation, family programs, student leadership/mentorship programs, student organizations, and various university-sponsored campus activities and events. The Director of Student Engagement & Transition holds a strategic position collaborating across both Academic Affairs and Student Affairs and Enrollment Management. This involves facilitating proactive partnerships, programs and services that empower new and current students, as well as student groups (clubs, organizations, fraternity, and sorority life) to succeed in engaging the greater campus community. This role focuses on developing opportunities for students and student organizations to connect and network with one another. Collaboration extends to various university departments, including, but not limited to: First-Year Experience and Undergraduate Education, New Student & Family Programs, Residential Life and Housing, Recruitment and Outreach, Undergraduate Admissions, Financial Aid, Campus Recreation, SAFE Place, Associated Students Inc., and college academic partners directly supporting student engagement success and campus-wide engagement. The Director of Student Engagement & Transition will support the Assistant Dean of Students in the strategic vision, direction, assessment, and accountability for engagement and transition programs that enhance the undergraduates’ and their supporters’ (parents and families) experience with the University. This includes fostering a sense of belonging through co-curricular and extracurricular interest and involvement. The incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. They should be willing to work some weekends, evenings, and holidays as needed to ensure delivery of outcomes and fulfillment of the primary mission of Student Affairs & Enrollment Management. Position Information The Director of Student Engagement performs the following functions/duties, including but not limited to: Unit Management & Supervision Guides, directs, advocates, and collaborates to establish a university-wide vision and leadership for student engagement, fostering a sense of belonging, and orchestrating campus-wide events. This includes overseeing club and organization management both in-person and remotely/online, including the management and promotion of GatorXperience (the student organization and events main module), GatorFest!, week of welcome programs, operations, central student-led event management, Greek Life events, and other programs dedicated to campus-wide events, engagement, and entertainment. Partners with Student Success and Graduation Initiatives, specifically within incoming or retention committees, as a representative of Student Engagement & Transition (SET). Guides, directs, formulates, and executes the vision, management, and functioning of the Student Engagement and Transition office. This involves strategic supervision, planning, budgeting, and operational oversight for all programs, services, and collaborations. Drives the implementation of the Division of Student Life’s vision, shaping the student life experience at San Francisco State University from orientation to ongoing engagement of continuing students. Develops programs, services, and partnerships aimed at recruiting, retaining, and nurturing students into engaged leaders both on and off campus. Champions, collaborates, and functions as the main point of contact with leadership groups in various areas regarding engagement and transition programming. This includes orientation and extended orientation programming, GatorFest!, Discover/Explore SF State, Fraternity and Sorority Life programming, Athletics, and other University-wide initiatives. Supervises, plans, and orchestrates the execution of both small- and large-scale campus-wide events and special projects tailored for continuing students and their supporters. These initiatives aim to enhance engagement on campus, encompassing traditions, student persistence in and out of the classroom, and fostering a sense of community while living in San Francisco. Facilitates seamless collaboration with peers within the Student Affairs & Enrollment Management department as well as university-wide, fostering an environment that encourages and enhances student engagement with clubs, organizations, and diverse University events. Guides and cultivates meaningful connections with student clubs and organizations, along with their dedicated staff and faculty advisors, through the creation of comprehensive training sessions, informative orientations, resource development, and regular, effective communication channels. Works in tandem with Campus Recreation, the Office of Student Conduct, and Residential Life to craft inclusive and impactful engagement initiatives, ensuring a holistic approach to supporting the seamless transition of all new students into the University community. Oversees, in collaboration with the Assistant Dean of Students, critical standards, assessments, reports, and community engagement initiatives for Fraternity and Sorority Life, while working in conjunction with Title IX, Student Conduct, and AB 524 compliance measures. Facilitates comprehensive engagement with the CSU club and organization registration process, ensuring a streamlined and efficient approach to their registration requirements. Collaborates closely with the Office of Student Conduct, and Assistant Dean of Students to address matters related to student organization conduct or violations of CSU/campus policies, ensuring a cohesive and responsive approach. Serves as a liaison between the Student Engagement Team (SET) and Time, Place, & Manner to facilitate activities and programs for student organization leaders and new students, fostering a comprehensive understanding of freedom of speech guidelines. General Administration & Assessment Facilitate effective collaboration among diverse campus partners, overseeing the coordination and management of joint efforts pertaining to student activities, events, as well as engagement, involvement, and participation initiatives. Contribute to the creation, execution, and oversight of strategic plans aimed at enhancing collaboration, communication, and the formulation of policies and procedures pertaining to the activities, program planning, event management, and adherence to time, place, and manner (TPM) policies for student clubs and organizations. Designs, implements, and evaluates yearly assessments for student activities, programming, campus events, and other University-wide initiatives, ensuring a comprehensive analysis to inform continuous improvement and strategic planning. Creates and assesses statistical, analytical, and narrative reports designed for presentations, decision-making processes, and program enhancements, ensuring data-driven insights for informed decision-making and continuous program improvement. Partners with the Assistant Dean of Students and university leadership to define key metrics serving as indicators for student retention, engagement, and participation in university activities and events. Secures the development and distribution of promotional materials that highlight university activities and events, contributing to the support of student success and retention initiatives. Conducts an annual assessment of all facets of campus engagement, involvement, and available opportunities for students to maintain connections. Evaluates the requirements of students both prior to and during their academic journey, adapting student life programming to address identified needs. Works closely with the Technical Manager of the Student Life Events Center to offer strategic support for university-wide events and programs. Offers strategic leadership and supervision for the student segment of a centralized event system, ensuring transparent and consistent communication with the Assistant Dean of Students regarding any student-led programs and events. Undertakes special projects as delegated by the Assistant Dean of Students for the Division of Student Life. Marketing & Systems Oversight Collaborating with campus partners, including Strategic Marketing and Communications, Enrollment Operations, Admissions, Dean of Students, and Division of Student Life, to contribute to the development of outreach, marketing, and communication strategies for activities and events. Additionally, providing support for the planning and management of unit online platforms, such as mobile app engagement, orientation, and event registration systems. Other Duties as Assigned Direction provided from supervisor as needed. Be available for campus and departmental emergency response. Professional Behavior Fosters and promotes the Principles of Conduct for a Multi-Cultural University and User-Friendly Principles Promotes and ensures the application of human resources professional responsibilities and ethical standards; This position necessitates a prominent standing within a diverse campus community, demanding visibility, and active advocacy for the department. The incumbent must proficiently communicate a compelling vision to guide the department's operations toward excellence. The schedule may entail weekend and evening commitments, potentially including holidays. Extended periods of the day may involve office work, desk-based tasks, computer work, and attending meetings. The ability to effectively engage with a culturally and ethnically diverse population of students, faculty, and staff is essential. EMBODY THE SIX ROLES OF LEADER Structuring Work: effectively manage and direct workflow, create clear position descriptions, clarify roles and expectations and delegate work. Managing Talent: hire, supervise, coach, support employees. Inspiring Performance: empower, appreciate, communicate constructive feedback. Building Teams: build trust and collaborate. Using & Sharing Information: open communication, transparency. Facilitating Change: encourage other to seek opportunities for different innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace. EMBODY THE CORE COMPETENCIES Bias toward collaboration and teamwork. Effective oral, written, and nonverbal communication skills. Customer/Client Focus with an emphasis in problem solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. Diversity and inclusion. Minimum Qualifications Master's degree from an accredited institution in an appropriate area of specialization (Education, Counseling, Student Affairs, Higher Education). 3 to 5 years of progressively responsible experience managing programs focused on university student activities and events, student retention, student engagement, student success, or related experience. Demonstrated experience with data analysis, reporting, and use of data in decision-making. Preferred Qualifications Proven experience working collaboratively with colleagues at all levels in a large, complex institution, as well as with diverse external communities, to facilitate positive and collaborative processes and initiatives coupled with measurable programmatic deliverables. Evidence of initiating or founding units with clear and well-defined mission and goals, as well as clear metrics for success. Experience managing budgets, assessing program effectiveness, and successfully applying for grants to support program development. Experience teaching in a higher education setting. Demonstrated knowledge of current research, theory, and best practices of first year student experience and student retention programs. Knowledge of assessment strategies to rate, analyze and improve performance. Professional interpersonal and public presentation skills. Excellent organizational skills, attention to detail, and flexibility. Ability to write reports based on data analysis and interpretation. Ability to collaborate with various university departments and external partners to support a diverse student population. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Mar 04 2024 Pacific Standard Time Applications close: Closing Date/Time:
The Emergency Preparedness Coordinator is committed to increasing the City’s capacity to prepare for, respond to, and recover from emergencies and disasters. The position is part of the City Manager’s Office and works closely with the Assistant City Manager, Deputy City Manager, and Public Engagement Manager, as well as the Police Chief and other Police personnel, and key staff across other departments such as Public Works and Library and Community Services. Menlo Park provides a highly collaborative environment and multiple departments play vital roles in emergency preparedness activities. The Emergency Preparedness Coordinator ensures city staff are trained in emergency preparedness standards and at regular intervals, creates and implements emergency preparedness plans, and collaborates with agencies in the region to ensure the city maintains strong relationships in the emergency management field. The Department The City Manager’s Office is responsible for the overall administration of the City of Menlo Park and the coordination of work plans of all departments and employees. The office currently includes staff associated with the City Clerk, public engagement and communications, sustainability, and economic development. The City Manager’s Office is responsible for implementing the City Council’s goals; one of which is emergency preparedness. The City Manager also serves as the Director of Emergency Services, and is responsible for developing emergency plans and directing staff and resources during emergencies. The Emergency Preparedness Coordinator is an exciting new role that will be empowered to enhance preparedness throughout the entire City organization, and will interact with a diversity of staff across disciplines, partner agencies, and other organizations. Job PDF: https://www.calopps.org/sites/default/files/Emergency%20Preparedness%20Coordinator_0.pdf Ideal Candidate The ideal Emergency Preparedness Coordinator candidate: Has a highly collaborative approach to working across all City departments to improve preparedness and implement ongoing training. Is successful at building strong working relationships with a diversity of partner agencies to ensure well-coordinated emergency preparedness and response. Uses exceptional planning and organizational skills to plan for various types of emergencies and maintain the Emergency Operations Center. Is positive, proactive, and calm under pressure. Minimum Qualifications Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to graduation from an accredited four-year college or university with major coursework in business, public administration, emergency management or a closely related field. Two (2) years of professional experience in emergency management, emergency preparedness, disaster response, emergency response and/or public education programs. Professional experience in public safety field (either in an office of emergency services, fire, or police agency) is highly desirable Licenses and Certifications Possession of a valid California driver's license and a satisfactory driving record. Must have completed required Federal Emergency Management Agency (FEMA) courses: IS 100, 200, 700, and 800. Possession of FEMA Advanced Professional Series (APS) Certificate is preferred upon hire, otherwise must be completed within two (2) years of employment. State of California EOC Position Credential within approximately two (2) years of employment. Must be maintained continually as a condition of employment. Benefits The City offers an excellent benefit package consisting of: Health Insurance: City contribution up to $2,655 per month towards a Cafeteria Plan which can be used to purchase medical insurance and participate in a flexible spending account for health care and/or child care reimbursement Dental: City-paid coverage for employee and dependents Vision: City-paid coverage for employee and dependents Vacation: 88 - 176 hours of vacation leave accrual each year, depending on length of service Sick Leave: 96 hours of sick leave accrued each year Holidays: 11 official holidays; 34 hours of floating holiday time per year; 8 “Day of Reflection” hours per year in recognition of holidays of individual and community importance Retirement: CalPERS: For classic members 2.0% @ 60 formula. For all others, 2.0% @ 62 formula Deferred Compensation: Voluntary participation in City Plans. Life Insurance: City-paid policy equal to 1.5 times regular annual wage Long Term Disability: City-paid coverage Educational leave and tuition reimbursement A City-paid Caltrain GoPass. The Menlo Park campus is centrally located within walking distance from Caltrain and downtown Menlo Park. A City-paid BayPass. This pilot program offers employees unlimited travel in 2024 for both work and personal trips on 25 Bay Area transit agencies that use the Clipper card. A transportation allowance program provides employees with $1.50 per day when they walk, bicycle or carpool to work at least once per week. Employees are provided with access to an on-site gym at no cost Hybrid and Flexible Schedule options For additional benefit information, visit www.menlopark.gov and review the City of Menlo Park and SEIU Memorandum of Understanding. Special Instructions IMPORTANT: Please be sure to fill out the required City application completely, including all relevant work experience. Applications with “See Resume” as a substitution for the work experience description and/or unclear past employment information will not be considered. Applications will be screened according to the qualifications outlined in this announcement. Not all applications which may meet the minimum requirements will proceed to the next phase of the recruitment process. If 25 or fewer qualified applications are received, the eligibility list will be established based on application review. If 26 or more qualified applications are received, the most qualified candidates will be invited to participate in an Oral Board Panel examination. All applicants will be notified by email as to whether or not they are invited to participate further in the selection process. Interviews tentatively scheduled for the week of April 8, 2024. An Eligible List will be established as a result of this examination process and will be valid for a period of six months. The list may be extended up to a maximum of two years. The hiring department will review the Eligible List to determine which candidates will be invited to the department selection process. The City of Menlo Park is an Equal Opportunity Employer. It is the policy of the City of Menlo Park not to discriminate against all qualified applicants or employees. We will make reasonable efforts in the selection process to accommodate persons with disabilities. Please contact Human Resources at jobs@menlopark.gov prior to the closing date for accommodation requests. Before receiving an offer of employment, the candidate will be required to successfully complete a criminal conviction history questionnaire, DOJ fingerprinting, and an Occuscreen background check. Applicants must be successful in all phases of the selection process to be considered for this position. In accordance with the Immigration Reform and Control Act, all potential employees are required to provide proof of U.S. Citizenship or authorization to work in the United States. The City will not sponsor applicants for work visas. Closing Date/Time: 3/31/2024 at 11:59pm
Mar 08, 2024
Full Time
The Emergency Preparedness Coordinator is committed to increasing the City’s capacity to prepare for, respond to, and recover from emergencies and disasters. The position is part of the City Manager’s Office and works closely with the Assistant City Manager, Deputy City Manager, and Public Engagement Manager, as well as the Police Chief and other Police personnel, and key staff across other departments such as Public Works and Library and Community Services. Menlo Park provides a highly collaborative environment and multiple departments play vital roles in emergency preparedness activities. The Emergency Preparedness Coordinator ensures city staff are trained in emergency preparedness standards and at regular intervals, creates and implements emergency preparedness plans, and collaborates with agencies in the region to ensure the city maintains strong relationships in the emergency management field. The Department The City Manager’s Office is responsible for the overall administration of the City of Menlo Park and the coordination of work plans of all departments and employees. The office currently includes staff associated with the City Clerk, public engagement and communications, sustainability, and economic development. The City Manager’s Office is responsible for implementing the City Council’s goals; one of which is emergency preparedness. The City Manager also serves as the Director of Emergency Services, and is responsible for developing emergency plans and directing staff and resources during emergencies. The Emergency Preparedness Coordinator is an exciting new role that will be empowered to enhance preparedness throughout the entire City organization, and will interact with a diversity of staff across disciplines, partner agencies, and other organizations. Job PDF: https://www.calopps.org/sites/default/files/Emergency%20Preparedness%20Coordinator_0.pdf Ideal Candidate The ideal Emergency Preparedness Coordinator candidate: Has a highly collaborative approach to working across all City departments to improve preparedness and implement ongoing training. Is successful at building strong working relationships with a diversity of partner agencies to ensure well-coordinated emergency preparedness and response. Uses exceptional planning and organizational skills to plan for various types of emergencies and maintain the Emergency Operations Center. Is positive, proactive, and calm under pressure. Minimum Qualifications Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to graduation from an accredited four-year college or university with major coursework in business, public administration, emergency management or a closely related field. Two (2) years of professional experience in emergency management, emergency preparedness, disaster response, emergency response and/or public education programs. Professional experience in public safety field (either in an office of emergency services, fire, or police agency) is highly desirable Licenses and Certifications Possession of a valid California driver's license and a satisfactory driving record. Must have completed required Federal Emergency Management Agency (FEMA) courses: IS 100, 200, 700, and 800. Possession of FEMA Advanced Professional Series (APS) Certificate is preferred upon hire, otherwise must be completed within two (2) years of employment. State of California EOC Position Credential within approximately two (2) years of employment. Must be maintained continually as a condition of employment. Benefits The City offers an excellent benefit package consisting of: Health Insurance: City contribution up to $2,655 per month towards a Cafeteria Plan which can be used to purchase medical insurance and participate in a flexible spending account for health care and/or child care reimbursement Dental: City-paid coverage for employee and dependents Vision: City-paid coverage for employee and dependents Vacation: 88 - 176 hours of vacation leave accrual each year, depending on length of service Sick Leave: 96 hours of sick leave accrued each year Holidays: 11 official holidays; 34 hours of floating holiday time per year; 8 “Day of Reflection” hours per year in recognition of holidays of individual and community importance Retirement: CalPERS: For classic members 2.0% @ 60 formula. For all others, 2.0% @ 62 formula Deferred Compensation: Voluntary participation in City Plans. Life Insurance: City-paid policy equal to 1.5 times regular annual wage Long Term Disability: City-paid coverage Educational leave and tuition reimbursement A City-paid Caltrain GoPass. The Menlo Park campus is centrally located within walking distance from Caltrain and downtown Menlo Park. A City-paid BayPass. This pilot program offers employees unlimited travel in 2024 for both work and personal trips on 25 Bay Area transit agencies that use the Clipper card. A transportation allowance program provides employees with $1.50 per day when they walk, bicycle or carpool to work at least once per week. Employees are provided with access to an on-site gym at no cost Hybrid and Flexible Schedule options For additional benefit information, visit www.menlopark.gov and review the City of Menlo Park and SEIU Memorandum of Understanding. Special Instructions IMPORTANT: Please be sure to fill out the required City application completely, including all relevant work experience. Applications with “See Resume” as a substitution for the work experience description and/or unclear past employment information will not be considered. Applications will be screened according to the qualifications outlined in this announcement. Not all applications which may meet the minimum requirements will proceed to the next phase of the recruitment process. If 25 or fewer qualified applications are received, the eligibility list will be established based on application review. If 26 or more qualified applications are received, the most qualified candidates will be invited to participate in an Oral Board Panel examination. All applicants will be notified by email as to whether or not they are invited to participate further in the selection process. Interviews tentatively scheduled for the week of April 8, 2024. An Eligible List will be established as a result of this examination process and will be valid for a period of six months. The list may be extended up to a maximum of two years. The hiring department will review the Eligible List to determine which candidates will be invited to the department selection process. The City of Menlo Park is an Equal Opportunity Employer. It is the policy of the City of Menlo Park not to discriminate against all qualified applicants or employees. We will make reasonable efforts in the selection process to accommodate persons with disabilities. Please contact Human Resources at jobs@menlopark.gov prior to the closing date for accommodation requests. Before receiving an offer of employment, the candidate will be required to successfully complete a criminal conviction history questionnaire, DOJ fingerprinting, and an Occuscreen background check. Applicants must be successful in all phases of the selection process to be considered for this position. In accordance with the Immigration Reform and Control Act, all potential employees are required to provide proof of U.S. Citizenship or authorization to work in the United States. The City will not sponsor applicants for work visas. Closing Date/Time: 3/31/2024 at 11:59pm
Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers ! This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 7/3/2023, 10/2/2023, 1/3/2024, *3/12/2024, 4/3/2024, 7/3/2024 Level 1: $3,894.12 - $4,732.83/month Level 2 - Range A: $4,419.58 - $5,371.42/month Level 2 - Range B: $4,706.67 - $5,721.12/month Under supervision, Communications/Operations Dispatchers perform a variety of communications dispatch functions; receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching medical, fire, law enforcement, county, or other appropriate personnel and equipment in accordance with established regulations and procedures; and receive routine calls and transmit information to field units and/or route calls to proper bureau or detail for action. The Communications/Operations Dispatcher is a single class with two salary levels. Positions in this class are flexibly staffed, and the level at which appointments are made is at the discretion of the appointing authority. The Communications/Operations Dispatcher (Level I) is the entry level in this class series. Under close supervision, incumbents are given detailed instructions in the performance of routine communication dispatch functions. Incumbents perform tasks that are more structured and repetitive than those assigned at Level II. As requisite skills and knowledge are developed, incumbents are expected to perform increasingly responsible and difficult assignments. At the discretion of the appointing authority, incumbents may advance to the higher level after demonstrating the ability to perform the full journey level duties of the class, which generally requires twelve months of experience at Level I. The Communications/Operations Dispatcher (Level II) is the journey level in this class series. Under general supervision, incumbents perform a variety of increasingly responsible and difficult communication dispatch duties. This is the targeted competency and performance level of all Communications/Operations Dispatchers, and incumbents are technically proficient in performing their assigned duties. The Communications/Operations Dispatcher (Level II) has a Range A and Range B. Communications/Operations Dispatcher (Level II - Range B) is reserved exclusively for those positions that the appointing authority designates as "shift leaders" with the accompanying duties of such designation. The Communications/Operations Dispatcher (Level II - Range B), assumes lead worker responsibilities; leads, plans, schedules, and oversees the work of Communications/Operations Dispatchers (Level I/II); analyzes situations and adopts effective courses of action while at the same time performing non-supervisory work that is usually of the same kind and level as that of employees at Range A. Examples of Knowledge and Abilities Knowledge of Office procedures, methods, and equipment used within a communications center including computers and applicable software applications, multi-channel radios, telephone communication consoles/switches with multiple lines and other communications equipment Radio codes Rules, regulations, and dispatch procedures related to non-emergency and emergency/trouble service calls Map reading for major streets, highways and districts in City/County Federal communication rules and regulations Report writing techniques for basic report preparation English usage, spelling, grammar, and punctuation Ability to Operate a computer aided dispatch system, multi-channel radio and/or telephone, and other communications equipment Learn and perform the principles and techniques of radio communication Communicate clearly and concisely, both verbally and in writing Respond quickly and calmly to emergency and other stressful situations Prioritize, plan, coordinate and organize simultaneous incidents and assignments Receive and transmit information accurately Notify and dispatch to multiple agencies quickly Maintain tact and self-control when dealing with difficult/irate people and those in stressful situations Learn geography of County/City areas; read and locate main geographical reference points Follow written and verbal directions, policies, and procedures Work with frequent interruptions Memorize numbers and locations Develop and maintain cooperative, effective working relationships with others Employment Qualifications Minimum Qualifications Six months of full time, paid experience in radio dispatching, operating a telephone switchboard, call director, or communication equipment such as radio transmitter and receiver or radiotelephone; involving extensive public contact while receiving, recording and transmitting messages. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Positions in this class require the incumbent to: Have sufficient hearing to perform all the required duties. Have sufficient color vision to perform all the required duties. Good hand/eye coordination and finger dexterity. Work in a confined environment. Wear head-sets that restrict physical movement in the work area. Sit and view video displays for extended periods of time. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class require the incumbent to: Work weekends, holidays, and shift assignments. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. FOR APPLICANTS WITH DISABILITIES ONLY: Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586 . Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: Continuous
Mar 05, 2024
The Position Come join one of Forbes Magazine's Best Employers ! This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 7/3/2023, 10/2/2023, 1/3/2024, *3/12/2024, 4/3/2024, 7/3/2024 Level 1: $3,894.12 - $4,732.83/month Level 2 - Range A: $4,419.58 - $5,371.42/month Level 2 - Range B: $4,706.67 - $5,721.12/month Under supervision, Communications/Operations Dispatchers perform a variety of communications dispatch functions; receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching medical, fire, law enforcement, county, or other appropriate personnel and equipment in accordance with established regulations and procedures; and receive routine calls and transmit information to field units and/or route calls to proper bureau or detail for action. The Communications/Operations Dispatcher is a single class with two salary levels. Positions in this class are flexibly staffed, and the level at which appointments are made is at the discretion of the appointing authority. The Communications/Operations Dispatcher (Level I) is the entry level in this class series. Under close supervision, incumbents are given detailed instructions in the performance of routine communication dispatch functions. Incumbents perform tasks that are more structured and repetitive than those assigned at Level II. As requisite skills and knowledge are developed, incumbents are expected to perform increasingly responsible and difficult assignments. At the discretion of the appointing authority, incumbents may advance to the higher level after demonstrating the ability to perform the full journey level duties of the class, which generally requires twelve months of experience at Level I. The Communications/Operations Dispatcher (Level II) is the journey level in this class series. Under general supervision, incumbents perform a variety of increasingly responsible and difficult communication dispatch duties. This is the targeted competency and performance level of all Communications/Operations Dispatchers, and incumbents are technically proficient in performing their assigned duties. The Communications/Operations Dispatcher (Level II) has a Range A and Range B. Communications/Operations Dispatcher (Level II - Range B) is reserved exclusively for those positions that the appointing authority designates as "shift leaders" with the accompanying duties of such designation. The Communications/Operations Dispatcher (Level II - Range B), assumes lead worker responsibilities; leads, plans, schedules, and oversees the work of Communications/Operations Dispatchers (Level I/II); analyzes situations and adopts effective courses of action while at the same time performing non-supervisory work that is usually of the same kind and level as that of employees at Range A. Examples of Knowledge and Abilities Knowledge of Office procedures, methods, and equipment used within a communications center including computers and applicable software applications, multi-channel radios, telephone communication consoles/switches with multiple lines and other communications equipment Radio codes Rules, regulations, and dispatch procedures related to non-emergency and emergency/trouble service calls Map reading for major streets, highways and districts in City/County Federal communication rules and regulations Report writing techniques for basic report preparation English usage, spelling, grammar, and punctuation Ability to Operate a computer aided dispatch system, multi-channel radio and/or telephone, and other communications equipment Learn and perform the principles and techniques of radio communication Communicate clearly and concisely, both verbally and in writing Respond quickly and calmly to emergency and other stressful situations Prioritize, plan, coordinate and organize simultaneous incidents and assignments Receive and transmit information accurately Notify and dispatch to multiple agencies quickly Maintain tact and self-control when dealing with difficult/irate people and those in stressful situations Learn geography of County/City areas; read and locate main geographical reference points Follow written and verbal directions, policies, and procedures Work with frequent interruptions Memorize numbers and locations Develop and maintain cooperative, effective working relationships with others Employment Qualifications Minimum Qualifications Six months of full time, paid experience in radio dispatching, operating a telephone switchboard, call director, or communication equipment such as radio transmitter and receiver or radiotelephone; involving extensive public contact while receiving, recording and transmitting messages. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Positions in this class require the incumbent to: Have sufficient hearing to perform all the required duties. Have sufficient color vision to perform all the required duties. Good hand/eye coordination and finger dexterity. Work in a confined environment. Wear head-sets that restrict physical movement in the work area. Sit and view video displays for extended periods of time. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class require the incumbent to: Work weekends, holidays, and shift assignments. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. FOR APPLICANTS WITH DISABILITIES ONLY: Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586 . Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: Continuous
CALAVERAS COUNTY, CA
San Andreas, California, United States
Position Description Under general supervision, and for a limited duration, employees in this class perform a variety of sub professional work in support of the Sheriff's Office. This may include but is not limited to record keeping, evidence processing, filing, data entry, report taking, note taking, project development, statistical reporting, interviewing, report review, interacting with the public and will receive on-the-job training that will prepare them for development and promotion to working level classes within the Sheriff's Office. This classification has been created to offer potential employment opportunities to individuals who are interested in pursuing a career with the Calaveras County Sheriff's Office. DISTINGUISHING CHARACTERISTICS: The Sheriff's Intern position is a civilian non-sworn extra-hire/temporary position. The position will not exceed 960 hours in a Fiscal Year. Incumbents in this class work under close supervision performing a variety of duties. PHASE 1 Phase-1 begins with the Operations Division, including Patrol, Investigations, Dispatch Center, Records/Civil, and Evidence/Property. The Intern will be required to satisfactorily complete a minimum of 440 hours of training over a 52-week period (eight hours per week) in Phase-1 prior to advancing to Phase-2. To maintain eligibility for the Sheriff's Intern Program, and prior to the beginning of Phase-2, Interns are required to be enrolled in an approved higher education program to obtain an Associates or Bachelor's degree, and maintain enrollment with a minimum of 9 units per semester, with a grade point average of 2.0. PHASE 2 After successful completion of Phase-1, Interns will enter Phase-2 of the program where they will be assigned to the Custody Bureau. This part of the program will give Interns an understanding of jail operations and some of the challenges it faces on a daily basis. The Intern will receive training in the care, custody and control of inmates, and assist custodial staff with supervision of inmates in a variety of activities at the adult detention facility. The Intern must complete a minimum of 480 hours during Phase 2 within a 52-week period by working nine hours per week At no time during Phase I and/or Phase 2 may an Intern work more than 920 hours in a fiscal year. PHASE 3 Upon successful completion of Phase-2, Interns may be offered the opportunity to advance to Phase-3 of the program. Phase 3 will move Interns into one of the following programs which consists of attending either of the following: the California Commission on Peace Officers Standards and Training (POST) certified law enforcement Regular Basic Course academy to become a deputy sheriff; the California State Standards and Training (STC) Adult Correctional Officer Core Course to become a jail correctional officer; or the California POST Public Safety Dispatchers' Basic Course to become a Sheriff's Dispatch Clerk. DEPUTY SHERIFF Over the course of the approximately 933 hour POST Basic Academy, the Interns will receive intensive academic instruction in law enforcement procedures combined with rigorous physical fitness training. Successful completion of the POST Regular Basic Course requires full-time attendance for approximately six months in addition to off-duty study time. CORRECTIONAL OFFICER: The Adult Correctional Officer Core Course consists of a minimum of 176 hours of instruction in specific performance/instructional objectives. Entry-level staff must successfully complete these course objectives by showing a satisfactory level of proficiency on relevant achievement tests. DISPATCHER: The Public Safety Dispatchers' Basic Course is the entry-level training requirement for dispatchers. The Public Safety Dispatchers' Basic Course has a minimum hourly requirement of 120 hours, and introduces the necessary skills and knowledge to work in a law enforcement communications center in a productive and professional manner. The course also prepares each student for the basic roles, responsibilities, and duties of a public safety dispatcher within the law enforcement agency. After successful completion of the Phase-3 Basic Academy, Correctional Officer Core Course, or the Public Safety Dispatchers' Basic Course, the Intern will be assigned to the respective job-related training program (Patrol Field Training Officer Program (FTP), Jail Training Program (JTP), or the Dispatch Communications Training Program (CTP)). The Intern will be required to complete the FTP, JTP or CTP within twelve months by working one 8-hour shift per week. During this final phase the Intern will learn directly from Field Training Officers, Correctional Training Officers or Communications Training Officers on how to apply the formal education they received in a real world setting. Upon successful completion of the FTP, JTP or CTP, the Sheriff's Intern must transition into a full-time assignment as a Deputy Sheriff, Correctional Officer, or Dispatcher through the county recruitment process, or separate from County service. The Sheriff Intern is a part-time, extra hire classification where permanent status may or may not be obtained. Example of Duties Some aspects for administrative work, such as: perform routine clerical duties decipher technical data and laws pertaining to the security release and maintenance of Sheriff's records develop skills to handle citizen complaints in person and over the telephone Some aspects for custody work, such as: assist the jail personnel with the public process new prisoners monitor radio and phone communications inventory and secure inmates personal property and monies control traffic into and out of the jail facility by operating the jail security doors coordinate inmate visitation, inclusive of screening and records check of visitors Some aspects for communications/dispatch work, such as: receive non-emergency calls from the public requesting sheriff, police, fire medical or other emergency services enter, update, and retrieve information from a variety of computer systems maintain contact with all units on assignment monitor status and location of sheriff, police and ambulance units receive requests for information regarding vehicular registration, driving records, and warrant information, and provide pertinent data learn terminology and codes used in law enforcement, fire, related emergency radio and telephone communications communicate tactfully and effectively with the public, public safety personnel and others, including clear enunciation Some aspects for law enforcement work, such as: patrol assistance answer calls for protection of life and property assist in conducting preliminary investigations review and observe the interviewing of witnesses assist in gathering evidence take statements assist in preparation of the serving of certain warrants and preparation of civil papers assist in booking and guarding prisoners learn, understand and interpret laws, policies, procedures and regulations learn standard broadcasting procedures of a law enforcement radio systems assist the office of emergency services in disaster or emergency responses transport and package evidence Assist with writing clear and comprehensive reports. Assist the public with property/evidence inquires, schedule appointments, and release property/evidence Perform any other related duties as assigned. Minimum Qualifications Must be 18 years of age and have a high school diploma or equivalent. Possession of a valid California driver's license. Must be able to pass an in-depth background check. Must be enrolled in an accredited Junior College, State College or University and maintain a minimum of 9 units per semester with a grade point average (GPA) of 2.0 or higher. Special Requirements Must be willing and available to work variable shifts, including nights, weekends, and holidays. ADDITIONAL PROGRAM REQUIREMENTS Not have any felony convictions Meet drug standards Be able to work evenings and weekends Be willing to wear a uniform The selection process to participate in the Sheriff's Intern Program includes : • Submittal of the following during the online application process: - Resume - Cover Letter - Transcripts or proof of college enrollment • Application packet screening • Interview • Background Investigation • Truth verification exam (CVSA) • Psychological examination • Medical examination Bargaining Unit 6 - Other Management Exempt Employees Classifications: Public Authority Manager, Executive Director First 6, and Calaveras/ Mariposa Community Action Agency Executive Director For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Management Time Off (MTO) : 40 annually, pro-rated if hired on/after July 1st. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for one year. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Flexible Spending Accounts under Section 125 Flexible Spending:Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending:Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance LEGALSHIELD Life Insurance: $50,000.00 County paid Retirement Information: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRAMEMBERS: 2% at 62 Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizesVALIC. Participating employees will receive a County paid match of up to $50a month
Mar 08, 2024
Temporary
Position Description Under general supervision, and for a limited duration, employees in this class perform a variety of sub professional work in support of the Sheriff's Office. This may include but is not limited to record keeping, evidence processing, filing, data entry, report taking, note taking, project development, statistical reporting, interviewing, report review, interacting with the public and will receive on-the-job training that will prepare them for development and promotion to working level classes within the Sheriff's Office. This classification has been created to offer potential employment opportunities to individuals who are interested in pursuing a career with the Calaveras County Sheriff's Office. DISTINGUISHING CHARACTERISTICS: The Sheriff's Intern position is a civilian non-sworn extra-hire/temporary position. The position will not exceed 960 hours in a Fiscal Year. Incumbents in this class work under close supervision performing a variety of duties. PHASE 1 Phase-1 begins with the Operations Division, including Patrol, Investigations, Dispatch Center, Records/Civil, and Evidence/Property. The Intern will be required to satisfactorily complete a minimum of 440 hours of training over a 52-week period (eight hours per week) in Phase-1 prior to advancing to Phase-2. To maintain eligibility for the Sheriff's Intern Program, and prior to the beginning of Phase-2, Interns are required to be enrolled in an approved higher education program to obtain an Associates or Bachelor's degree, and maintain enrollment with a minimum of 9 units per semester, with a grade point average of 2.0. PHASE 2 After successful completion of Phase-1, Interns will enter Phase-2 of the program where they will be assigned to the Custody Bureau. This part of the program will give Interns an understanding of jail operations and some of the challenges it faces on a daily basis. The Intern will receive training in the care, custody and control of inmates, and assist custodial staff with supervision of inmates in a variety of activities at the adult detention facility. The Intern must complete a minimum of 480 hours during Phase 2 within a 52-week period by working nine hours per week At no time during Phase I and/or Phase 2 may an Intern work more than 920 hours in a fiscal year. PHASE 3 Upon successful completion of Phase-2, Interns may be offered the opportunity to advance to Phase-3 of the program. Phase 3 will move Interns into one of the following programs which consists of attending either of the following: the California Commission on Peace Officers Standards and Training (POST) certified law enforcement Regular Basic Course academy to become a deputy sheriff; the California State Standards and Training (STC) Adult Correctional Officer Core Course to become a jail correctional officer; or the California POST Public Safety Dispatchers' Basic Course to become a Sheriff's Dispatch Clerk. DEPUTY SHERIFF Over the course of the approximately 933 hour POST Basic Academy, the Interns will receive intensive academic instruction in law enforcement procedures combined with rigorous physical fitness training. Successful completion of the POST Regular Basic Course requires full-time attendance for approximately six months in addition to off-duty study time. CORRECTIONAL OFFICER: The Adult Correctional Officer Core Course consists of a minimum of 176 hours of instruction in specific performance/instructional objectives. Entry-level staff must successfully complete these course objectives by showing a satisfactory level of proficiency on relevant achievement tests. DISPATCHER: The Public Safety Dispatchers' Basic Course is the entry-level training requirement for dispatchers. The Public Safety Dispatchers' Basic Course has a minimum hourly requirement of 120 hours, and introduces the necessary skills and knowledge to work in a law enforcement communications center in a productive and professional manner. The course also prepares each student for the basic roles, responsibilities, and duties of a public safety dispatcher within the law enforcement agency. After successful completion of the Phase-3 Basic Academy, Correctional Officer Core Course, or the Public Safety Dispatchers' Basic Course, the Intern will be assigned to the respective job-related training program (Patrol Field Training Officer Program (FTP), Jail Training Program (JTP), or the Dispatch Communications Training Program (CTP)). The Intern will be required to complete the FTP, JTP or CTP within twelve months by working one 8-hour shift per week. During this final phase the Intern will learn directly from Field Training Officers, Correctional Training Officers or Communications Training Officers on how to apply the formal education they received in a real world setting. Upon successful completion of the FTP, JTP or CTP, the Sheriff's Intern must transition into a full-time assignment as a Deputy Sheriff, Correctional Officer, or Dispatcher through the county recruitment process, or separate from County service. The Sheriff Intern is a part-time, extra hire classification where permanent status may or may not be obtained. Example of Duties Some aspects for administrative work, such as: perform routine clerical duties decipher technical data and laws pertaining to the security release and maintenance of Sheriff's records develop skills to handle citizen complaints in person and over the telephone Some aspects for custody work, such as: assist the jail personnel with the public process new prisoners monitor radio and phone communications inventory and secure inmates personal property and monies control traffic into and out of the jail facility by operating the jail security doors coordinate inmate visitation, inclusive of screening and records check of visitors Some aspects for communications/dispatch work, such as: receive non-emergency calls from the public requesting sheriff, police, fire medical or other emergency services enter, update, and retrieve information from a variety of computer systems maintain contact with all units on assignment monitor status and location of sheriff, police and ambulance units receive requests for information regarding vehicular registration, driving records, and warrant information, and provide pertinent data learn terminology and codes used in law enforcement, fire, related emergency radio and telephone communications communicate tactfully and effectively with the public, public safety personnel and others, including clear enunciation Some aspects for law enforcement work, such as: patrol assistance answer calls for protection of life and property assist in conducting preliminary investigations review and observe the interviewing of witnesses assist in gathering evidence take statements assist in preparation of the serving of certain warrants and preparation of civil papers assist in booking and guarding prisoners learn, understand and interpret laws, policies, procedures and regulations learn standard broadcasting procedures of a law enforcement radio systems assist the office of emergency services in disaster or emergency responses transport and package evidence Assist with writing clear and comprehensive reports. Assist the public with property/evidence inquires, schedule appointments, and release property/evidence Perform any other related duties as assigned. Minimum Qualifications Must be 18 years of age and have a high school diploma or equivalent. Possession of a valid California driver's license. Must be able to pass an in-depth background check. Must be enrolled in an accredited Junior College, State College or University and maintain a minimum of 9 units per semester with a grade point average (GPA) of 2.0 or higher. Special Requirements Must be willing and available to work variable shifts, including nights, weekends, and holidays. ADDITIONAL PROGRAM REQUIREMENTS Not have any felony convictions Meet drug standards Be able to work evenings and weekends Be willing to wear a uniform The selection process to participate in the Sheriff's Intern Program includes : • Submittal of the following during the online application process: - Resume - Cover Letter - Transcripts or proof of college enrollment • Application packet screening • Interview • Background Investigation • Truth verification exam (CVSA) • Psychological examination • Medical examination Bargaining Unit 6 - Other Management Exempt Employees Classifications: Public Authority Manager, Executive Director First 6, and Calaveras/ Mariposa Community Action Agency Executive Director For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Management Time Off (MTO) : 40 annually, pro-rated if hired on/after July 1st. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for one year. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Flexible Spending Accounts under Section 125 Flexible Spending:Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending:Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance LEGALSHIELD Life Insurance: $50,000.00 County paid Retirement Information: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRAMEMBERS: 2% at 62 Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizesVALIC. Participating employees will receive a County paid match of up to $50a month
PLACER COUNTY, CA
Auburn, California, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Placer County Sheriff's Office is recruiting for the position of Sheriff's Communications Manager . This position will be responsible for managing and coordinating agency-wide public and media relations activities, operations, and programs on behalf of the Sheriff’s Office. The individual selected for this position will serve as the face of the agency and spokesperson for the Placer County Sheriff. This position will manage coordinated responses on behalf of multiple stakeholders and provide accurate and time sensitive public safety information to the community during critical incidents or emergency response efforts. Additionally, they will be responsible for providing advice and counsel on strategic communication matters to unified commanders to foster confidence in response and recovery operations, communicating critical safety instructions, pertinent status updates, and other information to maintain public safety. To view the recruitment brochure for this exciting opportunity and its associated salary and benefits , please click here . This unclassified position serves at the pleasure of the Appointing Authority and has no specific term and no right to continuous employment. This recruitment is open until filled. Interested applicants are encouraged to apply immediately. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Management benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To direct, manage, supervise, and coordinate the public and media relations activities, operations, and programs within the Sheriff’s Office; to serve as spokesperson for the Sheriff’s Office; to provide highly responsible and complex administrative support to the executive command staff; to provide accurate and time sensitive public safety information to the community through the media and other means during critical incidents or emergency response efforts in coordination with the Placer County Office of Emergency Services; and to develop strategic planning and policy development in the areas of communications, public relations, and media relations relating to public safety. DISTINGUISHING CHARACTERISTICS This classification functions at the manager level and as such recognizes a position that exercises full line and functional management responsibility for employees for a program area and assumes substantive and significant responsibility for Sheriff’s Office communications. This classification is distinguished from the Public Information Assistant in that the latter assists with a wide variety of countywide or department-specific communication initiatives and projects, as well as department-specific programs. In contrast, the Sheriff’s Communications Manager is a specialized classification that delivers time sensitive, on-call emergency response communications to the public. During critical incidents or emergencies, under Unified Command with the Placer County Office of Emergency Services, this position is responsible for providing advice and counsel on strategic communication matters to unified commanders to foster confidence in response and recovery operations, communicating critical safety instructions, pertinent status updates, and other information to maintain public safety. The Sheriff’s Communications Manager must possess knowledge of public safety-specific crisis communication strategies and manages all public and media relations activities on behalf of the Sheriff’s Office in coordination with external agencies and emergency or critical incident stakeholders. This classification is further distinguished from the Public Information Officer in that the latter primarily plans, organizes, directs, and manages the preparation and dissemination of information concerning the activities of Placer County as a whole and its respective departments. SUPERVISION RECEIVED AND EXERCISED Receives general direction from Sheriff or their designee. Exercises direct supervision over professional, technical, and clerical staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Plan, organize, and manage the communications, public relations, and media relations activities in support of the Sheriff’s Office; oversee and coordinate the allocation of designated resources; administer record keeping and reporting functions related to marketing, communications, and public relations on behalf of the Sheriff’s Office. Advise executive management in the formulation, strategic development, implementation, and evaluation of the Sheriff’s Office communications, community and government relations, crisis management, and media relations programs, projects, and activities. Develop the Sheriff’s Office marketing, communications, and public relations policies, procedures, and protocols for responding to and addressing issues relating to communication, public opinion, governmental and interagency relations, and legislative issues. Work in partnership with the Placer County Office of Emergency Services to develop a coordinated communication strategy and to engage the public in preparedness activities and disseminate critical and time-sensitive information to the public during emergencies or critical incidents. Serve as public safety spokesperson/representative during county-wide emergencies under the direction of Unified Command in coordination with the Placer County Office of Emergency Services. Analyze and evaluate the public's interest and extent of understanding of Sheriff’s Office programs and services through focus groups, surveys, and other methods. Develop and implement communication plans and strategies that support the Sheriff’s Office priorities, objectives, and strategic plan to build trust with and ensure shared communication and flow of information with key stakeholders and the public. Oversee the Sheriff’s Office media relations program; review and produce news releases; direct the creation of media opportunities and develop story ideas; maintain personal contact with key media staff; develop talking points and advise the Sheriff, Undersheriff, and executive management on media related or public relations issues. Coordinate with the County Executive’s Office, Office of Emergency Services, and executive management on unified messaging during critical incidents. Serves in a leadership role during the activation of a Joint Information Center during major incidents. This includes the evaluation of information for public release to ensure compliance with security requirements and professional journalism standards. Gathers public sentiment and provides guidance on how to address issues as they arise. Partner with the County’s Director of Communications, and departmental public information staff to ensure all public and media communications are consistent. Build and maintain positive working relationships with the media, the County’s Director of Communications, other County employees and the public using principles of high-quality customer service. Develop communication response plans to emergencies, crises, and disasters; work with executive management, Sheriff, or their designee to identify and develop internal and external communication strategies and responses; develop talking points and emergency information for use in a crisis or disaster. Oversee development of print and web communications; promote internal and external information sharing. Represent the Sheriff’s Office and County to elected officials, other government agencies, non-profit organizations, community-based organizations, and the public; interpret and explain Sheriff’s Office programs, policies, and activities. Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of public information, media relations, and other services as they relate to the area of assignment. Forecast budget needs for staff, equipment, materials, and supplies; monitor and control expenditures for unit; assist management with budget development and monitoring. Prepare, review, and present staff reports, various management and information updates, and reports on special projects as assigned by the Sheriff or their designee. Maintain effective press and media relations; respond to difficult and sensitive public inquiries and complaints; recommend resolutions and alternative solutions. Participate as a member of the management team; select, train, motivate, and evaluate assigned staff; provide or coordinate staff training. Respond to and provide on-site media coverage for critical incidents which may require working prolonged or unusual hours. Perform related duties as assigned. WORKING CONDITIONS Work is performed in both an indoor office environment with controlled temperature conditions and in the field requiring travel to various locations throughout the County in a variety of outdoor weather conditions and environmental factors related to law enforcement field work. MINIMUM QUALIFICATIONS Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Four (4) years of increasingly responsible professional level communications, media, and/or public information experience including spokesperson responsibilities and/or developing and implementing public relations programs. Experience in crisis/emergency response situations is preferred. Training: Equivalent to a bachelor’s degree from an accredited college or university with major course work in English, journalism, marketing, communications, public relations, or a related field. Required License or Certificate: May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of public relations, communications, media relations social media campaigns, and community outreach and program development. Crisis communication strategies and emergency response roles. Methods and techniques for the development of press releases, talking points, newsletters, presentations, business correspondence, and information dissemination. Social media, web design, and graphic/visual presentation methods. Principles and techniques of establishing and maintaining good relations with news media and other public groups. Principles of good customer service. Pertinent local, state, and federal rules, regulations, and laws. Principles and practices used within a public information function. Principles and practices of supervision, training, and performance evaluations. Techniques used in preparing and delivering effective oral and written presentations. Photography, videography and audio production equipment and software. Principles, techniques, and practices of journalism, expository prose, and editing; preparation, composition, layout, production, and dissemination of educational, informational, and promotional materials. Principles and practices of budget monitoring and forecasting. Modern office procedures, methods, and computer equipment. Ability to: On a continuous basis, know and understand all aspects of the job; identify, interpret, understand, analyze, apply, and explain complex and technical policies and procedures, numerical information, work papers, technical reports, and special projects; recall and utilize a variety of information; work under time pressure and complete a high volume of tasks with frequent interruptions; focus on a single task for long periods of time. On a continuous basis, sit at desk or in meetings for long periods of time; walk, stand, bend, squat, climb, kneel or twist to reach equipment or when in the field; perform simple and power grasping and fine manipulation; speak, use a telephone, write, and use a keyboard to communicate; see and hear with sufficient acuity to perform essential job functions; lift light weight. Operate modern office equipment including computers, copiers, document scanners, fax machines, cell phones and/or other electronic devices. Plan, develop, implement, and review comprehensive media and public relations programs. Prepare written analysis, evaluation, summaries, recommendations, correspondence, and reports. Perform moderately complex mathematical and statistical calculations accurately. Supervise, train, and evaluate staff. Perform independent research; analyze and explain detailed information in a meaningful way. • Effectively use photography, videography, and other audio-visual tools. Exercise discretion and maintain confidentiality. Work odd or unusual hours as needed; be subject to emergency call out and unusual and prolonged work schedule in emergency situations or critical incidents. Make effective public presentations in routine and emergency situations. Establish and maintain effective working relationships with reporters, news media, other agencies, the public, county employees, and those contacted in the course of work. Work with various cultural and ethnic groups in a tactful and effective manner. Communicate clearly and concisely, both verbally and in writing. MISCELLANEOUS INFORMATION Length of Probation: This classification serves at the pleasure of the Appointing Authority and has no specific term and no right to continuous employment. Bargaining Unit: Management FLSA Status: Exempt CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Erica Priddle, Human Resources Analyst, at EPriddle@Placer.ca.gov or (530) 886-4656. Closing Date/Time: Open Until Filled
Mar 07, 2024
Full Time
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Placer County Sheriff's Office is recruiting for the position of Sheriff's Communications Manager . This position will be responsible for managing and coordinating agency-wide public and media relations activities, operations, and programs on behalf of the Sheriff’s Office. The individual selected for this position will serve as the face of the agency and spokesperson for the Placer County Sheriff. This position will manage coordinated responses on behalf of multiple stakeholders and provide accurate and time sensitive public safety information to the community during critical incidents or emergency response efforts. Additionally, they will be responsible for providing advice and counsel on strategic communication matters to unified commanders to foster confidence in response and recovery operations, communicating critical safety instructions, pertinent status updates, and other information to maintain public safety. To view the recruitment brochure for this exciting opportunity and its associated salary and benefits , please click here . This unclassified position serves at the pleasure of the Appointing Authority and has no specific term and no right to continuous employment. This recruitment is open until filled. Interested applicants are encouraged to apply immediately. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Management benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To direct, manage, supervise, and coordinate the public and media relations activities, operations, and programs within the Sheriff’s Office; to serve as spokesperson for the Sheriff’s Office; to provide highly responsible and complex administrative support to the executive command staff; to provide accurate and time sensitive public safety information to the community through the media and other means during critical incidents or emergency response efforts in coordination with the Placer County Office of Emergency Services; and to develop strategic planning and policy development in the areas of communications, public relations, and media relations relating to public safety. DISTINGUISHING CHARACTERISTICS This classification functions at the manager level and as such recognizes a position that exercises full line and functional management responsibility for employees for a program area and assumes substantive and significant responsibility for Sheriff’s Office communications. This classification is distinguished from the Public Information Assistant in that the latter assists with a wide variety of countywide or department-specific communication initiatives and projects, as well as department-specific programs. In contrast, the Sheriff’s Communications Manager is a specialized classification that delivers time sensitive, on-call emergency response communications to the public. During critical incidents or emergencies, under Unified Command with the Placer County Office of Emergency Services, this position is responsible for providing advice and counsel on strategic communication matters to unified commanders to foster confidence in response and recovery operations, communicating critical safety instructions, pertinent status updates, and other information to maintain public safety. The Sheriff’s Communications Manager must possess knowledge of public safety-specific crisis communication strategies and manages all public and media relations activities on behalf of the Sheriff’s Office in coordination with external agencies and emergency or critical incident stakeholders. This classification is further distinguished from the Public Information Officer in that the latter primarily plans, organizes, directs, and manages the preparation and dissemination of information concerning the activities of Placer County as a whole and its respective departments. SUPERVISION RECEIVED AND EXERCISED Receives general direction from Sheriff or their designee. Exercises direct supervision over professional, technical, and clerical staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Plan, organize, and manage the communications, public relations, and media relations activities in support of the Sheriff’s Office; oversee and coordinate the allocation of designated resources; administer record keeping and reporting functions related to marketing, communications, and public relations on behalf of the Sheriff’s Office. Advise executive management in the formulation, strategic development, implementation, and evaluation of the Sheriff’s Office communications, community and government relations, crisis management, and media relations programs, projects, and activities. Develop the Sheriff’s Office marketing, communications, and public relations policies, procedures, and protocols for responding to and addressing issues relating to communication, public opinion, governmental and interagency relations, and legislative issues. Work in partnership with the Placer County Office of Emergency Services to develop a coordinated communication strategy and to engage the public in preparedness activities and disseminate critical and time-sensitive information to the public during emergencies or critical incidents. Serve as public safety spokesperson/representative during county-wide emergencies under the direction of Unified Command in coordination with the Placer County Office of Emergency Services. Analyze and evaluate the public's interest and extent of understanding of Sheriff’s Office programs and services through focus groups, surveys, and other methods. Develop and implement communication plans and strategies that support the Sheriff’s Office priorities, objectives, and strategic plan to build trust with and ensure shared communication and flow of information with key stakeholders and the public. Oversee the Sheriff’s Office media relations program; review and produce news releases; direct the creation of media opportunities and develop story ideas; maintain personal contact with key media staff; develop talking points and advise the Sheriff, Undersheriff, and executive management on media related or public relations issues. Coordinate with the County Executive’s Office, Office of Emergency Services, and executive management on unified messaging during critical incidents. Serves in a leadership role during the activation of a Joint Information Center during major incidents. This includes the evaluation of information for public release to ensure compliance with security requirements and professional journalism standards. Gathers public sentiment and provides guidance on how to address issues as they arise. Partner with the County’s Director of Communications, and departmental public information staff to ensure all public and media communications are consistent. Build and maintain positive working relationships with the media, the County’s Director of Communications, other County employees and the public using principles of high-quality customer service. Develop communication response plans to emergencies, crises, and disasters; work with executive management, Sheriff, or their designee to identify and develop internal and external communication strategies and responses; develop talking points and emergency information for use in a crisis or disaster. Oversee development of print and web communications; promote internal and external information sharing. Represent the Sheriff’s Office and County to elected officials, other government agencies, non-profit organizations, community-based organizations, and the public; interpret and explain Sheriff’s Office programs, policies, and activities. Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of public information, media relations, and other services as they relate to the area of assignment. Forecast budget needs for staff, equipment, materials, and supplies; monitor and control expenditures for unit; assist management with budget development and monitoring. Prepare, review, and present staff reports, various management and information updates, and reports on special projects as assigned by the Sheriff or their designee. Maintain effective press and media relations; respond to difficult and sensitive public inquiries and complaints; recommend resolutions and alternative solutions. Participate as a member of the management team; select, train, motivate, and evaluate assigned staff; provide or coordinate staff training. Respond to and provide on-site media coverage for critical incidents which may require working prolonged or unusual hours. Perform related duties as assigned. WORKING CONDITIONS Work is performed in both an indoor office environment with controlled temperature conditions and in the field requiring travel to various locations throughout the County in a variety of outdoor weather conditions and environmental factors related to law enforcement field work. MINIMUM QUALIFICATIONS Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Four (4) years of increasingly responsible professional level communications, media, and/or public information experience including spokesperson responsibilities and/or developing and implementing public relations programs. Experience in crisis/emergency response situations is preferred. Training: Equivalent to a bachelor’s degree from an accredited college or university with major course work in English, journalism, marketing, communications, public relations, or a related field. Required License or Certificate: May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of public relations, communications, media relations social media campaigns, and community outreach and program development. Crisis communication strategies and emergency response roles. Methods and techniques for the development of press releases, talking points, newsletters, presentations, business correspondence, and information dissemination. Social media, web design, and graphic/visual presentation methods. Principles and techniques of establishing and maintaining good relations with news media and other public groups. Principles of good customer service. Pertinent local, state, and federal rules, regulations, and laws. Principles and practices used within a public information function. Principles and practices of supervision, training, and performance evaluations. Techniques used in preparing and delivering effective oral and written presentations. Photography, videography and audio production equipment and software. Principles, techniques, and practices of journalism, expository prose, and editing; preparation, composition, layout, production, and dissemination of educational, informational, and promotional materials. Principles and practices of budget monitoring and forecasting. Modern office procedures, methods, and computer equipment. Ability to: On a continuous basis, know and understand all aspects of the job; identify, interpret, understand, analyze, apply, and explain complex and technical policies and procedures, numerical information, work papers, technical reports, and special projects; recall and utilize a variety of information; work under time pressure and complete a high volume of tasks with frequent interruptions; focus on a single task for long periods of time. On a continuous basis, sit at desk or in meetings for long periods of time; walk, stand, bend, squat, climb, kneel or twist to reach equipment or when in the field; perform simple and power grasping and fine manipulation; speak, use a telephone, write, and use a keyboard to communicate; see and hear with sufficient acuity to perform essential job functions; lift light weight. Operate modern office equipment including computers, copiers, document scanners, fax machines, cell phones and/or other electronic devices. Plan, develop, implement, and review comprehensive media and public relations programs. Prepare written analysis, evaluation, summaries, recommendations, correspondence, and reports. Perform moderately complex mathematical and statistical calculations accurately. Supervise, train, and evaluate staff. Perform independent research; analyze and explain detailed information in a meaningful way. • Effectively use photography, videography, and other audio-visual tools. Exercise discretion and maintain confidentiality. Work odd or unusual hours as needed; be subject to emergency call out and unusual and prolonged work schedule in emergency situations or critical incidents. Make effective public presentations in routine and emergency situations. Establish and maintain effective working relationships with reporters, news media, other agencies, the public, county employees, and those contacted in the course of work. Work with various cultural and ethnic groups in a tactful and effective manner. Communicate clearly and concisely, both verbally and in writing. MISCELLANEOUS INFORMATION Length of Probation: This classification serves at the pleasure of the Appointing Authority and has no specific term and no right to continuous employment. Bargaining Unit: Management FLSA Status: Exempt CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Erica Priddle, Human Resources Analyst, at EPriddle@Placer.ca.gov or (530) 886-4656. Closing Date/Time: Open Until Filled
Monterey County Human Resources
Salinas, California, United States
Position Description Final Filing Deadline: Continuous Priority Screen Date: The 30th of each Month Exam #: 22/80S21/08OM Calling all LAW and FIRE Dispatchers If you are currently an experienced public safety dispatcher, join our team! THIS IS NOT AN ENTRY LEVEL POSITION Applicants must have current experience as a public safety dispatcher. The Emergency Communications Department (ECD) also referred to as “9-1-1” is a standalone Department that operates the Countywide consolidated emergency communications system. The Department is the primary Public Safety Answering Point (PSAP) for the County of Monterey and provides emergency and non-emergency call answering and dispatch services, including status reporting and coordination to the County Sheriff, Probation Department, 11 of the 12 incorporated city police departments, fire agencies for all 12 cities, three County fire districts, the Monterey Regional Airport District, Salinas Valley State Prison, and California State University Monterey Bay Police Department and associated activity for after-hours dispatch of other non-public safety responders. The Department is currently authorized 75 full time positions which includes 56 Dispatcher positions. The organizational structure of the Department includes a Director, Assistant Director and 3 Emergency Communications Managers followed by 9 shift supervisors. Other key logistical positions include a Finance Manager, 2 Departmental Information Coordinators (CAD), Records/GIS Manager and a Secretary. The Department has a primary 24-seat center and a 12-seat back up center. The Department utilizes Central Square Enterprise CAD, VIPER phone system and a Harris Radio system. We invite you to join our team! Communications Dispatcher II's are under general supervision, to dispatch public safety personnel and equipment for law and fire agencies. All dispatchers answer 911 and non-emergency calls. This class represents the full working level class in the Communications Dispatcher series. Communications Dispatcher II is distinguished from the next lower level class of Communications Dispatcher I in that the latter is the entry level class and works under close supervision. The Eligible List established by this recruitment process will be used to fill current and future vacancies on a regular full-time basis. Examples of Duties Receives and dispatches routine and emergency radio communications from/to Sheriff's patrol units and from other law enforcement, public safety, private and governmental agencies.Operates an electronic telephone console, receives emergency calls, and provides information to the public.Monitors several public safety channels listening for emergencies where coordination efforts of two or more public safety agencies is required.Prepares and maintains accurate records and logs of all radio transmissions and telephone calls, mostly via computer keyboard entry.Operates a computer inquiry terminal to obtain information on persons and vehicles through related data base systems.Acts as coordinator in dispatching personnel and equipment to emergencies.Operates a variety of sophisticated communications equipment including a computer aided dispatch system, radio transmitters, receivers and other related communications equipment.Provides information to agencies linked with major emergency operations.Provides after hour emergency call out services for all contract agencies. To view the complete job description, please visit the Monterey County website: http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/class-specifications Examples of Experience/Education/Training THE SUCCESSFUL CANDIDATE: Will have a proven track record demonstrating the following knowledge, skills and abilities: Working knowledge of: Techniques, procedures and methods used in the operation of a public safety communications center.Regulations of the Federal Communications Commission applicable to the operation of radio-telephone communications equipment.General functions of the Sheriff's Department, police and fire departments, and other public safety agencies.Use and proper care of computer and radio-telephone equipment.The geography of Monterey County involving streets, roads, major buildings and various agency jurisdictions. Skill and Ability to : Remain calm and think clearly in emergency communications.Interpret and apply pertinent rules and regulations.Dispatch public safety equipment and personnel in a coordinated manner.Communicate clearly and effectively with the general public and safety officials.Take and transmit clear and complete directions/information.Type with keyboard familiarity and accuracy on a computer keyboard.Evaluate situations, organize thoughts and respond quickly and accurately.Operate a computer aided dispatch system to keep accurate records of information received via computer keyboard entry.Establish and maintain cooperative relationships with those contacted in the course of work.Perform a variety of tasks simultaneously. EXAMPLES OF EXPERIENCE/EDUCATION/TRAINING: Any combination of training, education, and/or experience which provides for the knowledge, skills, and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is: Experience: Approximately one year of experience performing duties comparable to the position of Communications Dispatcher I in Monterey County. Additional Information CONDITIONS OF EMPLOYMENT: As a condition of employment, the incumbent will be required to: Be willing and available to work all shifts, nights, week-ends, holidays and overtime.Possess a valid Class C Drivers' License, or be able to provide suitable transportation that is approved by the hiring authority.Successfully complete and pass a background investigation including Psychological and Medical evaluation.Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal. Application and Selection Procedures Apply On-Line at https://www.governmentjobs.com/careers/montereycounty OR Hard copy applications: may be obtained by calling: (831) 769-8882 The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include: A completed County of Monterey Employment Application Responses to the Supplemental Questions All application materials must be received by the priority screen date for a guaranteed review; OR Applicants who fail to provide all required materials by the final filing deadline will not be considered. Re sumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. Upon conditional offer of employment, all candidates must successfully complete and pass a Law Enforcement Background Investigation, Pre-Employment Medical Examination and a Psychological Examination. EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATIONS Monterey County is a drug-free work place and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation, call (831) 769-8882. BENEFITS Monterey County offers an excellent benefits package. To view the “J” Unit Benefit Summary of benefits please visit our website https://www.co.monterey.ca.us/home/showpublisheddocument/99630/637490872747330000 . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies & Practices Resolution or Memorandum of Understanding (MOU) prevails over this listing COVID-19: On July 30, 2021 the County of Monterey Board of Supervisors took action to mandate COVID-19 vaccination for all employees to include new hires. The vaccination requirement is in accordance with Section 25 of the County of Monterey Emergency Response Manual and COVID-19 Prevention Program Link . Applicants who accept employment with the County of Monterey, will be required to be fully vaccinated. However, individuals may request medical or religious exemptions and will be required to complete the appropriate request and certification forms for review and approval no later than their start date. Medical / Religion . NOTES: As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S. A list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary. http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet
Mar 05, 2024
Full Time
Position Description Final Filing Deadline: Continuous Priority Screen Date: The 30th of each Month Exam #: 22/80S21/08OM Calling all LAW and FIRE Dispatchers If you are currently an experienced public safety dispatcher, join our team! THIS IS NOT AN ENTRY LEVEL POSITION Applicants must have current experience as a public safety dispatcher. The Emergency Communications Department (ECD) also referred to as “9-1-1” is a standalone Department that operates the Countywide consolidated emergency communications system. The Department is the primary Public Safety Answering Point (PSAP) for the County of Monterey and provides emergency and non-emergency call answering and dispatch services, including status reporting and coordination to the County Sheriff, Probation Department, 11 of the 12 incorporated city police departments, fire agencies for all 12 cities, three County fire districts, the Monterey Regional Airport District, Salinas Valley State Prison, and California State University Monterey Bay Police Department and associated activity for after-hours dispatch of other non-public safety responders. The Department is currently authorized 75 full time positions which includes 56 Dispatcher positions. The organizational structure of the Department includes a Director, Assistant Director and 3 Emergency Communications Managers followed by 9 shift supervisors. Other key logistical positions include a Finance Manager, 2 Departmental Information Coordinators (CAD), Records/GIS Manager and a Secretary. The Department has a primary 24-seat center and a 12-seat back up center. The Department utilizes Central Square Enterprise CAD, VIPER phone system and a Harris Radio system. We invite you to join our team! Communications Dispatcher II's are under general supervision, to dispatch public safety personnel and equipment for law and fire agencies. All dispatchers answer 911 and non-emergency calls. This class represents the full working level class in the Communications Dispatcher series. Communications Dispatcher II is distinguished from the next lower level class of Communications Dispatcher I in that the latter is the entry level class and works under close supervision. The Eligible List established by this recruitment process will be used to fill current and future vacancies on a regular full-time basis. Examples of Duties Receives and dispatches routine and emergency radio communications from/to Sheriff's patrol units and from other law enforcement, public safety, private and governmental agencies.Operates an electronic telephone console, receives emergency calls, and provides information to the public.Monitors several public safety channels listening for emergencies where coordination efforts of two or more public safety agencies is required.Prepares and maintains accurate records and logs of all radio transmissions and telephone calls, mostly via computer keyboard entry.Operates a computer inquiry terminal to obtain information on persons and vehicles through related data base systems.Acts as coordinator in dispatching personnel and equipment to emergencies.Operates a variety of sophisticated communications equipment including a computer aided dispatch system, radio transmitters, receivers and other related communications equipment.Provides information to agencies linked with major emergency operations.Provides after hour emergency call out services for all contract agencies. To view the complete job description, please visit the Monterey County website: http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/class-specifications Examples of Experience/Education/Training THE SUCCESSFUL CANDIDATE: Will have a proven track record demonstrating the following knowledge, skills and abilities: Working knowledge of: Techniques, procedures and methods used in the operation of a public safety communications center.Regulations of the Federal Communications Commission applicable to the operation of radio-telephone communications equipment.General functions of the Sheriff's Department, police and fire departments, and other public safety agencies.Use and proper care of computer and radio-telephone equipment.The geography of Monterey County involving streets, roads, major buildings and various agency jurisdictions. Skill and Ability to : Remain calm and think clearly in emergency communications.Interpret and apply pertinent rules and regulations.Dispatch public safety equipment and personnel in a coordinated manner.Communicate clearly and effectively with the general public and safety officials.Take and transmit clear and complete directions/information.Type with keyboard familiarity and accuracy on a computer keyboard.Evaluate situations, organize thoughts and respond quickly and accurately.Operate a computer aided dispatch system to keep accurate records of information received via computer keyboard entry.Establish and maintain cooperative relationships with those contacted in the course of work.Perform a variety of tasks simultaneously. EXAMPLES OF EXPERIENCE/EDUCATION/TRAINING: Any combination of training, education, and/or experience which provides for the knowledge, skills, and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is: Experience: Approximately one year of experience performing duties comparable to the position of Communications Dispatcher I in Monterey County. Additional Information CONDITIONS OF EMPLOYMENT: As a condition of employment, the incumbent will be required to: Be willing and available to work all shifts, nights, week-ends, holidays and overtime.Possess a valid Class C Drivers' License, or be able to provide suitable transportation that is approved by the hiring authority.Successfully complete and pass a background investigation including Psychological and Medical evaluation.Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal. Application and Selection Procedures Apply On-Line at https://www.governmentjobs.com/careers/montereycounty OR Hard copy applications: may be obtained by calling: (831) 769-8882 The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include: A completed County of Monterey Employment Application Responses to the Supplemental Questions All application materials must be received by the priority screen date for a guaranteed review; OR Applicants who fail to provide all required materials by the final filing deadline will not be considered. Re sumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. Upon conditional offer of employment, all candidates must successfully complete and pass a Law Enforcement Background Investigation, Pre-Employment Medical Examination and a Psychological Examination. EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATIONS Monterey County is a drug-free work place and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation, call (831) 769-8882. BENEFITS Monterey County offers an excellent benefits package. To view the “J” Unit Benefit Summary of benefits please visit our website https://www.co.monterey.ca.us/home/showpublisheddocument/99630/637490872747330000 . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies & Practices Resolution or Memorandum of Understanding (MOU) prevails over this listing COVID-19: On July 30, 2021 the County of Monterey Board of Supervisors took action to mandate COVID-19 vaccination for all employees to include new hires. The vaccination requirement is in accordance with Section 25 of the County of Monterey Emergency Response Manual and COVID-19 Prevention Program Link . Applicants who accept employment with the County of Monterey, will be required to be fully vaccinated. However, individuals may request medical or religious exemptions and will be required to complete the appropriate request and certification forms for review and approval no later than their start date. Medical / Religion . NOTES: As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S. A list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary. http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet
Introduction THIS IS A NEW CONTINUOUS EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. This is a continuous filing exam with filing deadlines on the first Tuesday of each month at 5:00 PM. The upcoming filing deadlines are as follows: Tuesday, February 6, 2024 Tuesday, April 2, 2024 Tuesday, June 4, 2024 Tuesday, August 6, 2024 Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted online. Applications received after the filing deadline will be considered for the next testing cycle. If you have previously applied or started an application for the Emergency Services Dispatcher I , Examination #23-1882-01 , please contact the examination analyst, Elaine Lemi, at elaine.lemi@acgov.org to reapply. In order to reapply, you must contact the analyst to have your previous application released back to you. DO NOT SUBMIT A DUPLICATE APPLICATION. The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who received a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Candidates who failed any of the exam components (i.e., written, oral exam), may reapply sixty (60) days from the exam date. * DESCRIPTION ABOUT THE ALAMEDA COUNTY SHERIFF'S OFFICE The Alameda County Sheriff's Office is a full-service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) for its law enforcement services, its Regional Training Center, and its Dispatch Unit; the American Society of Crime Laboratory Directors Laboratory Accreditation Board for its Crime Lab; the Bomb Squad Commanders Advisory Board for its Explosive Ordinance Unit. Additionally, the agency's health care provider, Wellpath, has experience working with the National Commission on Correctional Health Care (NCCHC). The Sheriff's Office has a currentbudget of approximately $600 million and has over 1700 authorized positions, including in excess of 1000 sworn personnel. The agency's Chief Executive Officer is Sheriff / Coroner Yesenia L. Sanchez, who is assisted in the operation of the agency by Undersheriff April Luckett-Fahimi, Assistant Sheriffs Emmanuel Christy and Daniel McNaughton. The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following: Providing security to the Consolidated Superior Courts Operating the Coroner’s Bureau Operating a full-service criminalistics laboratory Performing Civil Process Operating the County Jail (Santa Rita) Operating the County Office of Emergency Services Providing patrol and investigative services to the unincorporated areas of Alameda County Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin,Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [ Sheriff's Academy website ] Providing Fish and Game enforcement Project Director of the Narcotics Task Force Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force Operating a Marine Patrol Unit in the San Francisco Bay waters. For more detailed information about the agency, visit: Alameda County's Sheriff's Office . THE POSITION Under close supervision, to receive training in public safety, emergency compliant taking and radio dispatching methods and techniques; to dispatch personnel and equipment for one or more public safety operations, including Sheriff's Patrol, Fire, Medical, Animal Control Services and Local Government; and to perform related work as required. This is an entry-level classification in the Dispatcher series which is flexibly staffed to the class of Emergency Services Dispatcher II. Emergency Services Dispatchers I work in the Sheriff's Office Emergency Services Dispatch Center and receive on-the-job training. After satisfactory completion of the training period, employees are expected to qualify for appointment to the next higher class of Emergency Services Dispatcher II. For more detailed information about the job classification, visit: Emergency Services Dispatcher I (#1882) . MINIMUM QUALIFICATIONS Either I Experience: The equivalent of six months of experience in the class of Clerk II or an equivalent or higher level class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.) (Experience must have included public contact.) Or II Experience: The equivalent of six months of general clerical experience that involved public contact and completion of a public safety dispatch training course from an accredited school. Or III The equivalent of six months of general dispatching experience (such as ambulance, service vehicles, etc.). Or IV The equivalent of one year of general clerical experience that involved public contact. Special Requirements: 1. Hearing must be normal in each ear. 2. Ability to type 40 words per minute. 3. A thorough background investigation will be made of all prospective candidates including a psychological exam. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: • The highways, main streets, major buildings and geography of Alameda County. • Simple record keeping. Ability to: • Read, write and alphabetize. • Follow written and oral instructions. • Retain oral information. • Learn the operation of two-way radio and telephone communications equipment. • Speak clearly and concisely in a well-modulated voice. • Learn to dispatch public safety equipment in an effective manner. • Deal tactfully with the public. • React with sound judgment under stress and emergency situations while doing several tasks simultaneously. • Learn statutes, rules and regulations applicable to communications. • Learn to operate electronic data terminals. • Listen and clarify incoming calls to extract pertinent information. • Write detailed reports. • Condense a message into a clear written passage. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1) A review of applications to verity possession of minimum requirements. Those applicants who meet minimum qualifications for the class will move onto the next examination component. 2) Applicants that meet the minimum qualifications for the position will be invited to take aperformance examination which is includes a typing test and the CritiCall test. CritiCall is a software that tests job-related knowledge, skills, abilities and competencies critical for public safety dispatchers. The following are some of the areas CritiCall will assess (please note, the following is just an example of areas CritiCall tests for and is not necessarily the components candidates will be tested on): reasoning, stress tolerance, decision making & judgment, multitasking, prioritization, map reading, memory recall, comprehension, probability, data entry and decision-making. For more information regarding the CritiCall test, applicants may visit their website at: https://criticall911.com/dispatcher-testing/applicants/ . Applicants who pass the CritiCall test will be invited to the oral examination. 3) The oral examination will be weighted as 100% of the applicant's final score. Applicants who pass the oral examination will be placed on a list of candidates that are eligible to be referred to a background investigation, the final step in the examination process. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need To Know" section of our website: www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN - For applications submitted by the *April 2, 2024 , filing deadline. Deadline for Filing: *Tuesday, April 2, 2024, at 5:00 PM Review of Applications for Minimum Qualifications: *Tuesday, April 9, 2024 Typing Test and CritiCall Performance Exam: *Friday, April 12, 2024 - Monday, April 22, 2024, 2:00 PM Oral Examination: *Wednesday, May 8, 2024, and Thursday, May 9, 2024 *Updated 3/15/2024 *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN* Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g., At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g., theme parks, cell phone, etc.) Childcare Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page and clicking on the link 'last notice sent' for the respective recruitment. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Elaine Lemi | Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6434 | elaine.lemi@acgov.org DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
Mar 08, 2024
Introduction THIS IS A NEW CONTINUOUS EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. This is a continuous filing exam with filing deadlines on the first Tuesday of each month at 5:00 PM. The upcoming filing deadlines are as follows: Tuesday, February 6, 2024 Tuesday, April 2, 2024 Tuesday, June 4, 2024 Tuesday, August 6, 2024 Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted online. Applications received after the filing deadline will be considered for the next testing cycle. If you have previously applied or started an application for the Emergency Services Dispatcher I , Examination #23-1882-01 , please contact the examination analyst, Elaine Lemi, at elaine.lemi@acgov.org to reapply. In order to reapply, you must contact the analyst to have your previous application released back to you. DO NOT SUBMIT A DUPLICATE APPLICATION. The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who received a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Candidates who failed any of the exam components (i.e., written, oral exam), may reapply sixty (60) days from the exam date. * DESCRIPTION ABOUT THE ALAMEDA COUNTY SHERIFF'S OFFICE The Alameda County Sheriff's Office is a full-service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) for its law enforcement services, its Regional Training Center, and its Dispatch Unit; the American Society of Crime Laboratory Directors Laboratory Accreditation Board for its Crime Lab; the Bomb Squad Commanders Advisory Board for its Explosive Ordinance Unit. Additionally, the agency's health care provider, Wellpath, has experience working with the National Commission on Correctional Health Care (NCCHC). The Sheriff's Office has a currentbudget of approximately $600 million and has over 1700 authorized positions, including in excess of 1000 sworn personnel. The agency's Chief Executive Officer is Sheriff / Coroner Yesenia L. Sanchez, who is assisted in the operation of the agency by Undersheriff April Luckett-Fahimi, Assistant Sheriffs Emmanuel Christy and Daniel McNaughton. The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following: Providing security to the Consolidated Superior Courts Operating the Coroner’s Bureau Operating a full-service criminalistics laboratory Performing Civil Process Operating the County Jail (Santa Rita) Operating the County Office of Emergency Services Providing patrol and investigative services to the unincorporated areas of Alameda County Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin,Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [ Sheriff's Academy website ] Providing Fish and Game enforcement Project Director of the Narcotics Task Force Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force Operating a Marine Patrol Unit in the San Francisco Bay waters. For more detailed information about the agency, visit: Alameda County's Sheriff's Office . THE POSITION Under close supervision, to receive training in public safety, emergency compliant taking and radio dispatching methods and techniques; to dispatch personnel and equipment for one or more public safety operations, including Sheriff's Patrol, Fire, Medical, Animal Control Services and Local Government; and to perform related work as required. This is an entry-level classification in the Dispatcher series which is flexibly staffed to the class of Emergency Services Dispatcher II. Emergency Services Dispatchers I work in the Sheriff's Office Emergency Services Dispatch Center and receive on-the-job training. After satisfactory completion of the training period, employees are expected to qualify for appointment to the next higher class of Emergency Services Dispatcher II. For more detailed information about the job classification, visit: Emergency Services Dispatcher I (#1882) . MINIMUM QUALIFICATIONS Either I Experience: The equivalent of six months of experience in the class of Clerk II or an equivalent or higher level class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.) (Experience must have included public contact.) Or II Experience: The equivalent of six months of general clerical experience that involved public contact and completion of a public safety dispatch training course from an accredited school. Or III The equivalent of six months of general dispatching experience (such as ambulance, service vehicles, etc.). Or IV The equivalent of one year of general clerical experience that involved public contact. Special Requirements: 1. Hearing must be normal in each ear. 2. Ability to type 40 words per minute. 3. A thorough background investigation will be made of all prospective candidates including a psychological exam. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: • The highways, main streets, major buildings and geography of Alameda County. • Simple record keeping. Ability to: • Read, write and alphabetize. • Follow written and oral instructions. • Retain oral information. • Learn the operation of two-way radio and telephone communications equipment. • Speak clearly and concisely in a well-modulated voice. • Learn to dispatch public safety equipment in an effective manner. • Deal tactfully with the public. • React with sound judgment under stress and emergency situations while doing several tasks simultaneously. • Learn statutes, rules and regulations applicable to communications. • Learn to operate electronic data terminals. • Listen and clarify incoming calls to extract pertinent information. • Write detailed reports. • Condense a message into a clear written passage. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1) A review of applications to verity possession of minimum requirements. Those applicants who meet minimum qualifications for the class will move onto the next examination component. 2) Applicants that meet the minimum qualifications for the position will be invited to take aperformance examination which is includes a typing test and the CritiCall test. CritiCall is a software that tests job-related knowledge, skills, abilities and competencies critical for public safety dispatchers. The following are some of the areas CritiCall will assess (please note, the following is just an example of areas CritiCall tests for and is not necessarily the components candidates will be tested on): reasoning, stress tolerance, decision making & judgment, multitasking, prioritization, map reading, memory recall, comprehension, probability, data entry and decision-making. For more information regarding the CritiCall test, applicants may visit their website at: https://criticall911.com/dispatcher-testing/applicants/ . Applicants who pass the CritiCall test will be invited to the oral examination. 3) The oral examination will be weighted as 100% of the applicant's final score. Applicants who pass the oral examination will be placed on a list of candidates that are eligible to be referred to a background investigation, the final step in the examination process. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need To Know" section of our website: www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN - For applications submitted by the *April 2, 2024 , filing deadline. Deadline for Filing: *Tuesday, April 2, 2024, at 5:00 PM Review of Applications for Minimum Qualifications: *Tuesday, April 9, 2024 Typing Test and CritiCall Performance Exam: *Friday, April 12, 2024 - Monday, April 22, 2024, 2:00 PM Oral Examination: *Wednesday, May 8, 2024, and Thursday, May 9, 2024 *Updated 3/15/2024 *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN* Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g., At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g., theme parks, cell phone, etc.) Childcare Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page and clicking on the link 'last notice sent' for the respective recruitment. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Elaine Lemi | Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6434 | elaine.lemi@acgov.org DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. EMERGENCY SERVICES MANAGER Department: Public Safety Administration FLSA Status: Exempt Personnel Status: Unclassified JOB SUMMARY This position is responsible for direct oversight of the Emergency Management and Communications function of Public Safety and supervises the Communications division. This position reports to the Public Safety Executive Director. ESSENTIAL JOB FUNCTIONS Recommends and monitors budgetary planning and management for Emergency Management and Communications functions of Public Safety. Manages equipment and supplies acquisition and upkeep. Oversees Emergency Management and Communications planning and assists with operations as needed. Drafts and Reviews departmental policies. Serves as liaison to local, county, and state Emergency Management agencies. Provides Emergency Management information, assistance, and supplies to other City departments as needed. Exercises direct supervision over assigned personnel. Promotes and demonstrates the practices of a High Performing Organization (e.g., providing opportunities for QII work, leadership at all levels and ensuring communications occurs across all levels of the department). Performs other related job duties as assigned. AGENCY-WIDE COMPETENCIES Professional Excellence Sense of responsibility and commitment; ability to meet expectations; quality of work output; willingness to admit and correct mistakes. Communication Ability to express oneself clearly, credibly, and respectfully in an appropriate tone; quality of judgment exercised in what information should be communicated; ability to adjust to different communication styles. Teamwork Commitment to team activities; placing value of team success over personal recognition; altruism; impact on team success; willingness to fulfill a variety of roles. Engagement Initiative exercised in solving problems; willingness to take on new responsibilities; acting on opportunities and presenting ideas; modeling a positive attitude and resilience; volunteering for group work; praising work of the City and coworkers; demonstrating pride in public service. Public Service Views citizens as a priority; demonstrates ethical, trustworthy behavior, stands as an example of servant leadership; maintains trust of the Auburn citizens. QUALIFICATIONS Education and Experience: Bachelor’s degree in Public Safety or Emergency Management or closely related field or equivalent; five (5) to seven (7) years’ experience; or an equivalent combination of education and experience. Completion of a recognized advanced leadership program (i.e., FBI National Academy, National Fire Academy, or equivalent FEMA certification). Special Qualifications: Possession of or ability to readily obtain Alabama Criminal Justice Information Center (ACJIC) and National Crime Information Center (NCIC) certification within 6 months of employment. Possession of or ability to readily obtain a valid driver’s license for the type of vehicle or equipment operated. Knowledge, Skills, and Abilities: Knowledge of personnel management policy, procedures, and employment law. Knowledge of emergency services communication systems, to include but not limited to land mobile radio, computer aided dispatch, 911 systems and NCIC. Knowledge of fiscal and budgetary planning, allocation, and expenditures. Knowledge of emergency management theory and application Knowledge of National Incident Management System (NIMS) and Incident Command System (ICS). Knowledge of local, state, and federal laws as they pertain to operation of an NCIC/ACJIC facility. Knowledge of facility systems, including building management systems, access control and security, audio/visual equipment, and network security. Knowledge in public safety functions to include police, fire, emergency communications, and emergency management theory and application. Skill in public speaking and social media presentation. Skill in report writing and presentation for both internal and external review. Skill in theoretical and practical threat assessment and mitigation Ability to communicate well with others, both orally and in writing, using both technical and non-technical language. Ability to understand and follow oral and/or written policies, procedures, and instructions. Ability to use logical and creative thought processes to develop solutions according to written specifications and/or instructions. Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines. Ability to work cooperatively with others. PHYSICAL DEMANDS The work is medium work, which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Work is typically performed while sitting, standing, stooping, or walking. The employee uses tools or equipment requiring a high degree of dexterity, utilizes the sense of smell, and distinguishes between shades of color. WORK ENVIRONMENT The work is typically performed in an office and various outdoor environments, occasionally in cold or inclement weather. Please click on the link to view the current benefits for the City of Auburn. https://www.auburnalabama.org/human-resources/ Closing Date/Time: 3/31/2024 11:59 PM Central
Mar 16, 2024
Full Time
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. EMERGENCY SERVICES MANAGER Department: Public Safety Administration FLSA Status: Exempt Personnel Status: Unclassified JOB SUMMARY This position is responsible for direct oversight of the Emergency Management and Communications function of Public Safety and supervises the Communications division. This position reports to the Public Safety Executive Director. ESSENTIAL JOB FUNCTIONS Recommends and monitors budgetary planning and management for Emergency Management and Communications functions of Public Safety. Manages equipment and supplies acquisition and upkeep. Oversees Emergency Management and Communications planning and assists with operations as needed. Drafts and Reviews departmental policies. Serves as liaison to local, county, and state Emergency Management agencies. Provides Emergency Management information, assistance, and supplies to other City departments as needed. Exercises direct supervision over assigned personnel. Promotes and demonstrates the practices of a High Performing Organization (e.g., providing opportunities for QII work, leadership at all levels and ensuring communications occurs across all levels of the department). Performs other related job duties as assigned. AGENCY-WIDE COMPETENCIES Professional Excellence Sense of responsibility and commitment; ability to meet expectations; quality of work output; willingness to admit and correct mistakes. Communication Ability to express oneself clearly, credibly, and respectfully in an appropriate tone; quality of judgment exercised in what information should be communicated; ability to adjust to different communication styles. Teamwork Commitment to team activities; placing value of team success over personal recognition; altruism; impact on team success; willingness to fulfill a variety of roles. Engagement Initiative exercised in solving problems; willingness to take on new responsibilities; acting on opportunities and presenting ideas; modeling a positive attitude and resilience; volunteering for group work; praising work of the City and coworkers; demonstrating pride in public service. Public Service Views citizens as a priority; demonstrates ethical, trustworthy behavior, stands as an example of servant leadership; maintains trust of the Auburn citizens. QUALIFICATIONS Education and Experience: Bachelor’s degree in Public Safety or Emergency Management or closely related field or equivalent; five (5) to seven (7) years’ experience; or an equivalent combination of education and experience. Completion of a recognized advanced leadership program (i.e., FBI National Academy, National Fire Academy, or equivalent FEMA certification). Special Qualifications: Possession of or ability to readily obtain Alabama Criminal Justice Information Center (ACJIC) and National Crime Information Center (NCIC) certification within 6 months of employment. Possession of or ability to readily obtain a valid driver’s license for the type of vehicle or equipment operated. Knowledge, Skills, and Abilities: Knowledge of personnel management policy, procedures, and employment law. Knowledge of emergency services communication systems, to include but not limited to land mobile radio, computer aided dispatch, 911 systems and NCIC. Knowledge of fiscal and budgetary planning, allocation, and expenditures. Knowledge of emergency management theory and application Knowledge of National Incident Management System (NIMS) and Incident Command System (ICS). Knowledge of local, state, and federal laws as they pertain to operation of an NCIC/ACJIC facility. Knowledge of facility systems, including building management systems, access control and security, audio/visual equipment, and network security. Knowledge in public safety functions to include police, fire, emergency communications, and emergency management theory and application. Skill in public speaking and social media presentation. Skill in report writing and presentation for both internal and external review. Skill in theoretical and practical threat assessment and mitigation Ability to communicate well with others, both orally and in writing, using both technical and non-technical language. Ability to understand and follow oral and/or written policies, procedures, and instructions. Ability to use logical and creative thought processes to develop solutions according to written specifications and/or instructions. Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines. Ability to work cooperatively with others. PHYSICAL DEMANDS The work is medium work, which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Work is typically performed while sitting, standing, stooping, or walking. The employee uses tools or equipment requiring a high degree of dexterity, utilizes the sense of smell, and distinguishes between shades of color. WORK ENVIRONMENT The work is typically performed in an office and various outdoor environments, occasionally in cold or inclement weather. Please click on the link to view the current benefits for the City of Auburn. https://www.auburnalabama.org/human-resources/ Closing Date/Time: 3/31/2024 11:59 PM Central
Cal State University (CSU) Channel Islands
1 University Dr, Camarillo, CA 93012, USA
Public Safety Administrator III RESPONSIBILITIES & DUTIES: The Chief of Police provides leadership and management oversight for the total endeavor of the Public Safety Unit, including planning, organizing, and directing operations to provide: (1) an effective, comprehensive, 24-hour, professional law enforcement agency that is highly attuned to the values of diversity, equity, inclusivity, and accessibility and responsive to the needs of a diverse campus community; (2) a proactive, effective, and efficient environmental health and safety program, and (3) a full-service transportation and parking program. The Chief of Police formulates departmental policies and procedures, monitors implementation, and establishes programs and procedures to effectively enforce all federal, state, and local laws as well as CSU and CSUCI rules and regulation as they relate to law enforcement. The Chief of Police is responsible for the short and long-term planning of the University Police Department, including establishment and implementation of Department goals and objectives, policies and procedures, effective allocation of personnel, and liaising with other law enforcement and public agencies - in consultation with, and in administrative support to, members of the campus community. This critically important campus leadership position is responsible for providing anticipatory educational programming for public safety, effective prevention approaches, strong community relations, and sensitive responses to a university community of approximately 5,000 students; an employee population of approximately 1100 faculty, staff, and administrators; and the growing residential community which borders the campus and is home to approximately 4,000 residents, many of whom are CSUCI employees and students. The Chief of Police is responsible for the management, supervision, planning, and directing of the staff and operations of the Public Safety Unit, which includes managing the recruitment, hiring, training, and evaluation of all department personnel; directing and overseeing the investigation of serious crimes; directing and overseeing internal affairs and administrative investigations; preparing, administering, and monitoring the annual department budget, including both short- and long-range budgetary planning to effectively meet the needs of the department and the University. The Chief provides support to Human Resources Programs and campus legal counsel in matters related to risk management, civil liability, labor relations, and sensitive personnel issues. The Chief is responsible for the following administrative and coordinative areas: General Law Enforcement : The Chief of Police is responsible for directing and overseeing University Police functions at CSUCI, which include uniform patrol, crime prevention, suppression, investigations, apprehension of violators, and presentation in court; ensuring that police personnel appropriately respond to routine calls for service and reports of criminal or suspicious activities; and providing public safety and law enforcement supports as needed in other circumstances, such as public protests and demonstrations. The Chief oversees event security, crowd control, and traffic control at campus events. Transportation and Parking Services : The Chief of Police is responsible for the direction, administration, and coordination of activities for Transportation & Parking Services (TPS) to ensure efficient, safe, and economical operation. Including, but not limited to, strategic leadership to ensure that service delivery, planning, scheduling, financial management, budget, employee relations, labor relations, marketing, public relations, transit routing, legal, and facility needs are met; ensuring capital requirements are met for both parking and transportation needs; and to ensure effective policies and procedures are in place, evaluating these and making recommendations for improvement. The Chief must work with local government and transportation officials regarding service linkages between area transit operations and University operations; create and present proposed operating and capital budgets for review and approval; determine parking permit requirements, fee structures, and long-term parking needs for the University, including planning for capital expenses. Communications and Records Unit : The Chief of Police is responsible for the administration, supervision, and security maintenance of all confidential police records in accordance with applicable laws and records retention policies of the CSU. Additionally, the Chief of Police is responsible for the administration of the CSUCI Police Communications Center including compliance with all rules and regulations associated with being a designated 9-1-1 Public Safety Access Point (PSAP). Fire Control : University Police continuously monitor fire alarm panels in the Communications Center as well as the monitoring of the physical condition of outside "pull boxes" and alarm stations located in the University buildings. Public Safety reports equipment malfunctions to Facilities Services and remains in direct communication with the Ventura County Fire Department. The Chief of Police coordinates the efforts of the training and execution of evacuation procedures for buildings and the general evacuation plan for all university buildings and campus adjacent residential community. Emergency Management : The Chief of Police is responsible for monitoring a 24-hour emergency communication system. The Chief is part of the Executive Council in a disaster and serves as Director of the Emergency Operations Center (EOC) when the EOC is activated by the President of CSUCI. The Chief meets with other managers to discuss and plan for any eventualities such as earthquakes, fires, riots, active shooters, bomb incidents, hazardous materials incidents, and other issues affecting health and safety on campus. The Chief is responsible for campus evacuation exercises, instituting operational emergency procedures and maintaining and updating the Campus Emergency Management Plan. Crime Prevention and Violence Prevention Programs : The Chief of Police will make certain that quality of life and the health and welfare of the campus population is maintained through the continued development and administration of safety and security programs that are responsive to the unique needs of the CSUCI community. These responsibilities include oversight of and participation in campus violence prevention programs including presentations and other informational offerings to the campus community (i.e., Active Shooter Education, Sexual Assault Prevention, Alcohol and Drug Abuse Prevention, and Workplace Violence, etc.). The Chief of Police or designee serves on the Behavioral Intervention Team. Budget : The Chief of Police is responsible for the development, control, and implementation of the annual budget for Public Safety; analyses of departmental plans and resources; and timely submission of budgetary and other financial information. Community Relations : The Chief of Police is responsible for establishing and maintaining close and meaningful relationships with all stakeholders to ensure that the department provides outstanding customer service and comprehensive, responsive services to the campus community. The Chief shall have excellent communications skills and must be viewed as open, accessible, and fully approachable by University management, faculty, students, staff, and the public. In particular, the Chief works closely with the Director of Counseling & Psychological Services to ensure that police response to mental health crises are trauma-informed and following contemporary best practices in this sensitive area of public safety work. Interagency Liaison : The Chief of Police coordinates and acts as liaison with all criminal justice agencies, including but not limited to State, County, and Municipal law enforcement agencies, the District Attorney's Office and county courts in criminal matters, and other CSU police departments. Media Relations : The Chief of Police serves as the Department's primary spokesperson to the news media and external organizations regarding Public Safety issues and activities. In this capacity, the Chief works closely with the AVP for Communication & Public Relations and the Office of the President. Committees : The Chief of Police will ensure that Public Safety has an active role in the activities of the Campus Safety Committee. The Chief will work in partnership with the Director of Environmental Health & Safety to coordinate the activities of the two departments. The Chief serves on the University Police Advisory Committees as well as other campus and local committees and advisory groups as needed. Performs additional related duties as assigned. REQUIREMENTS OF POSITION: Education : Bachelor's degree in criminal justice or closely related field required; master’s degree preferred. Experience : At least 10 years of progressively responsible law enforcement experience required; law enforcement experience within a higher education setting is highly preferred. At least four years of law enforcement management and administrative responsibility at the command level (lieutenant or above). Possession of a current POST Basic Certificate or the ability to obtain a Basic Certificate within one year. Possession of a POST Supervisory Certificate or the ability to qualify/obtain this certificate within one year of appointment required. Possession of a POST Management Certificate is preferred, as is completion of the California POST Command College, FBI National Academy, or similar executive leadership institute. Other Knowledge/Skills : Experience complying with the Jeanne Clery Act and participating on a behavioral intervention or threat assessment team. Knowledge relating to California emergency management regulations and practices. Experience with the administration of parking and transportation services. Excellent oral and written communication skills including the ability to write policies, procedures, and professional business correspondence, manuals, and reports. Knowledgeable about computers and competent in the use of the Microsoft Office Suite. Must be organized and possess problem-solving skills; have the ability to be flexible and use diplomacy; work collaboratively with various groups with different cultural and ethnic backgrounds; analyze and interpret legal statutes and procedure manuals; possess a thorough knowledge of law enforcement practices, criminal and special investigation practices, and sound management practices as they pertain to a university environment; possess a thorough knowledge of training methods, budget and personnel procedures; the ability to serve multiple constituencies in a university setting; assess law enforcement and other hazardous situations and determine appropriate course of action; maintain a calm, courteous, and objective attitude in all situations; establish and maintain cooperative working relationships with others; relate to and gain confidence and cooperation of members of the campus and local communities. Must be responsible to after-hours calls from coworkers and other colleagues. Must possess a valid California Driver’s License be lawfully authorized to carry a firearm. Takes an active role in helping to embed the values of diversity, equity, and inclusion in all aspects of university work, in every division, and participate at least once annually in professional and/or leadership development opportunities that will contribute to campus efforts to advance racial and social justice in and through education at CSUCI and beyond. The person holding this position is considered a Campus Security Authority as defined by the Jeanne Clery Campus Security Act while functioning as a manager and in this role and must provide reports regarding Clery crimes about which they become aware to the designated campus authority. However, CSA reporting requirements do not apply when providing clinical services. A law enforcement background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Preferred Qualifications: Experience with seeking and/or securing accreditation by the Commission on Accreditation of Law Enforcement Agencies. Active membership in the International Association of Chiefs of Police and/or International Association of Campus Law Enforcement Professionals. Proven understanding and commitment to practices embedded in the 21st Century Policing model. Hiring Range: $14,583 - $15,417 per month Advertised: Mar 08 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 09, 2024
Public Safety Administrator III RESPONSIBILITIES & DUTIES: The Chief of Police provides leadership and management oversight for the total endeavor of the Public Safety Unit, including planning, organizing, and directing operations to provide: (1) an effective, comprehensive, 24-hour, professional law enforcement agency that is highly attuned to the values of diversity, equity, inclusivity, and accessibility and responsive to the needs of a diverse campus community; (2) a proactive, effective, and efficient environmental health and safety program, and (3) a full-service transportation and parking program. The Chief of Police formulates departmental policies and procedures, monitors implementation, and establishes programs and procedures to effectively enforce all federal, state, and local laws as well as CSU and CSUCI rules and regulation as they relate to law enforcement. The Chief of Police is responsible for the short and long-term planning of the University Police Department, including establishment and implementation of Department goals and objectives, policies and procedures, effective allocation of personnel, and liaising with other law enforcement and public agencies - in consultation with, and in administrative support to, members of the campus community. This critically important campus leadership position is responsible for providing anticipatory educational programming for public safety, effective prevention approaches, strong community relations, and sensitive responses to a university community of approximately 5,000 students; an employee population of approximately 1100 faculty, staff, and administrators; and the growing residential community which borders the campus and is home to approximately 4,000 residents, many of whom are CSUCI employees and students. The Chief of Police is responsible for the management, supervision, planning, and directing of the staff and operations of the Public Safety Unit, which includes managing the recruitment, hiring, training, and evaluation of all department personnel; directing and overseeing the investigation of serious crimes; directing and overseeing internal affairs and administrative investigations; preparing, administering, and monitoring the annual department budget, including both short- and long-range budgetary planning to effectively meet the needs of the department and the University. The Chief provides support to Human Resources Programs and campus legal counsel in matters related to risk management, civil liability, labor relations, and sensitive personnel issues. The Chief is responsible for the following administrative and coordinative areas: General Law Enforcement : The Chief of Police is responsible for directing and overseeing University Police functions at CSUCI, which include uniform patrol, crime prevention, suppression, investigations, apprehension of violators, and presentation in court; ensuring that police personnel appropriately respond to routine calls for service and reports of criminal or suspicious activities; and providing public safety and law enforcement supports as needed in other circumstances, such as public protests and demonstrations. The Chief oversees event security, crowd control, and traffic control at campus events. Transportation and Parking Services : The Chief of Police is responsible for the direction, administration, and coordination of activities for Transportation & Parking Services (TPS) to ensure efficient, safe, and economical operation. Including, but not limited to, strategic leadership to ensure that service delivery, planning, scheduling, financial management, budget, employee relations, labor relations, marketing, public relations, transit routing, legal, and facility needs are met; ensuring capital requirements are met for both parking and transportation needs; and to ensure effective policies and procedures are in place, evaluating these and making recommendations for improvement. The Chief must work with local government and transportation officials regarding service linkages between area transit operations and University operations; create and present proposed operating and capital budgets for review and approval; determine parking permit requirements, fee structures, and long-term parking needs for the University, including planning for capital expenses. Communications and Records Unit : The Chief of Police is responsible for the administration, supervision, and security maintenance of all confidential police records in accordance with applicable laws and records retention policies of the CSU. Additionally, the Chief of Police is responsible for the administration of the CSUCI Police Communications Center including compliance with all rules and regulations associated with being a designated 9-1-1 Public Safety Access Point (PSAP). Fire Control : University Police continuously monitor fire alarm panels in the Communications Center as well as the monitoring of the physical condition of outside "pull boxes" and alarm stations located in the University buildings. Public Safety reports equipment malfunctions to Facilities Services and remains in direct communication with the Ventura County Fire Department. The Chief of Police coordinates the efforts of the training and execution of evacuation procedures for buildings and the general evacuation plan for all university buildings and campus adjacent residential community. Emergency Management : The Chief of Police is responsible for monitoring a 24-hour emergency communication system. The Chief is part of the Executive Council in a disaster and serves as Director of the Emergency Operations Center (EOC) when the EOC is activated by the President of CSUCI. The Chief meets with other managers to discuss and plan for any eventualities such as earthquakes, fires, riots, active shooters, bomb incidents, hazardous materials incidents, and other issues affecting health and safety on campus. The Chief is responsible for campus evacuation exercises, instituting operational emergency procedures and maintaining and updating the Campus Emergency Management Plan. Crime Prevention and Violence Prevention Programs : The Chief of Police will make certain that quality of life and the health and welfare of the campus population is maintained through the continued development and administration of safety and security programs that are responsive to the unique needs of the CSUCI community. These responsibilities include oversight of and participation in campus violence prevention programs including presentations and other informational offerings to the campus community (i.e., Active Shooter Education, Sexual Assault Prevention, Alcohol and Drug Abuse Prevention, and Workplace Violence, etc.). The Chief of Police or designee serves on the Behavioral Intervention Team. Budget : The Chief of Police is responsible for the development, control, and implementation of the annual budget for Public Safety; analyses of departmental plans and resources; and timely submission of budgetary and other financial information. Community Relations : The Chief of Police is responsible for establishing and maintaining close and meaningful relationships with all stakeholders to ensure that the department provides outstanding customer service and comprehensive, responsive services to the campus community. The Chief shall have excellent communications skills and must be viewed as open, accessible, and fully approachable by University management, faculty, students, staff, and the public. In particular, the Chief works closely with the Director of Counseling & Psychological Services to ensure that police response to mental health crises are trauma-informed and following contemporary best practices in this sensitive area of public safety work. Interagency Liaison : The Chief of Police coordinates and acts as liaison with all criminal justice agencies, including but not limited to State, County, and Municipal law enforcement agencies, the District Attorney's Office and county courts in criminal matters, and other CSU police departments. Media Relations : The Chief of Police serves as the Department's primary spokesperson to the news media and external organizations regarding Public Safety issues and activities. In this capacity, the Chief works closely with the AVP for Communication & Public Relations and the Office of the President. Committees : The Chief of Police will ensure that Public Safety has an active role in the activities of the Campus Safety Committee. The Chief will work in partnership with the Director of Environmental Health & Safety to coordinate the activities of the two departments. The Chief serves on the University Police Advisory Committees as well as other campus and local committees and advisory groups as needed. Performs additional related duties as assigned. REQUIREMENTS OF POSITION: Education : Bachelor's degree in criminal justice or closely related field required; master’s degree preferred. Experience : At least 10 years of progressively responsible law enforcement experience required; law enforcement experience within a higher education setting is highly preferred. At least four years of law enforcement management and administrative responsibility at the command level (lieutenant or above). Possession of a current POST Basic Certificate or the ability to obtain a Basic Certificate within one year. Possession of a POST Supervisory Certificate or the ability to qualify/obtain this certificate within one year of appointment required. Possession of a POST Management Certificate is preferred, as is completion of the California POST Command College, FBI National Academy, or similar executive leadership institute. Other Knowledge/Skills : Experience complying with the Jeanne Clery Act and participating on a behavioral intervention or threat assessment team. Knowledge relating to California emergency management regulations and practices. Experience with the administration of parking and transportation services. Excellent oral and written communication skills including the ability to write policies, procedures, and professional business correspondence, manuals, and reports. Knowledgeable about computers and competent in the use of the Microsoft Office Suite. Must be organized and possess problem-solving skills; have the ability to be flexible and use diplomacy; work collaboratively with various groups with different cultural and ethnic backgrounds; analyze and interpret legal statutes and procedure manuals; possess a thorough knowledge of law enforcement practices, criminal and special investigation practices, and sound management practices as they pertain to a university environment; possess a thorough knowledge of training methods, budget and personnel procedures; the ability to serve multiple constituencies in a university setting; assess law enforcement and other hazardous situations and determine appropriate course of action; maintain a calm, courteous, and objective attitude in all situations; establish and maintain cooperative working relationships with others; relate to and gain confidence and cooperation of members of the campus and local communities. Must be responsible to after-hours calls from coworkers and other colleagues. Must possess a valid California Driver’s License be lawfully authorized to carry a firearm. Takes an active role in helping to embed the values of diversity, equity, and inclusion in all aspects of university work, in every division, and participate at least once annually in professional and/or leadership development opportunities that will contribute to campus efforts to advance racial and social justice in and through education at CSUCI and beyond. The person holding this position is considered a Campus Security Authority as defined by the Jeanne Clery Campus Security Act while functioning as a manager and in this role and must provide reports regarding Clery crimes about which they become aware to the designated campus authority. However, CSA reporting requirements do not apply when providing clinical services. A law enforcement background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Preferred Qualifications: Experience with seeking and/or securing accreditation by the Commission on Accreditation of Law Enforcement Agencies. Active membership in the International Association of Chiefs of Police and/or International Association of Campus Law Enforcement Professionals. Proven understanding and commitment to practices embedded in the 21st Century Policing model. Hiring Range: $14,583 - $15,417 per month Advertised: Mar 08 2024 Pacific Standard Time Applications close: Closing Date/Time:
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description CLIENT SUPPORT SPECIALIST I/II Regular Full Time Employment Opportunity Are you interested in a fast-paced work environment where you can support a variety of technologies and customers? If so, the Client Support Specialist position is for you! The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the City in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network infrastructure, emergency and non-emergency radios, desktops and laptops, mobile phones and tablets, audio and visual equipment, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City's operations effectively and efficiently. The City of Sunnyvale is currently recruiting for TWO Client Support Specialist I/II to further enhance our service delivery. Depending on the applicant qualifications, the position will be filled at the appropriate level/salary of either a Client Support Specialist I or Client Support Specialist II. The ideal candidate will serve as the first point of contact either in person, online, or over the telephone for the department by working directly with end users to resolve technology related questions and issues. In addition, this person will independently perform a variety of other support functions for the department, such as writing Knowledge Based Articles (KBA's), tracking Asset Management and inventory, setting up hardware for City Council and Planning Commission meetings and provide secondary support for cell phone management. DISTINGUISHING CHARACTERISTICS Client Support Specialist I is the entry-level classification for this job series. Initially, incumbents perform assigned duties under general supervision, while learning related standards, policies and procedures. Client Support Specialist I is distinguished from Client Support Specialist II by the performance of less than the full range of duties assigned to the Client Support Specialist II. As experience is gained, there is a greater independence of action within established guidelines. Client Support Specialist II is the next level classification in the series. Incumbents are expected to independently perform the full scope of duties associated with incident and problem resolution for end-user device or system issues, conference and training room technology, system access or security issues, peripheral, network communication systems, business knowledge of how systems and devices are used and tier two customer support. Client Support Specialist II is distinguished from the higher-level classification of Senior Client Support Specialist in that the Senior Client Support Specialist is the advanced journey level in the series responsible for more complex client support and implementations. Positions in this class are flexibly staffed and are normally filled by advancement from the Client Support Specialist I. Incumbents are not automatically promoted to the higher level; the needs of the department determine the level of assignment. Essential Job Functions (May include, but are not limited to, the following): CLIENT SUPPORT SPECIALIST I : Responds to incoming incidents and requests in a timely manner, tracks 100% of all customer contacts, researches questions and issues and resolves each interaction with customer satisfaction. Provides technical support and customer service assistance either in person, online, or over the telephone; refers problems to appropriate staff as needed. Assists with the resolution of technology problems reported by City staff and system users with standard computer tools such as remote access applications, desktop management appliances, the City's business applications, and other office automation/desktop software products. Escalates incidents to higher level support personnel when appropriate in a timely manner. Provides solutions to frequently occurring problems and documents this in the ITSM knowledgebase, maintains and updates articles within the knowledgebase. Responsible for updating and maintaining the City's IT asset management inventory. Performs routine and preventive maintenance of all client devices, including printers, file systems, telephones and related equipment to ensure uninterrupted and optimum system performance. Completes service requests in a timely manner and provides support to end-users. May provide information technology training including new employee orientations regarding the City's software applications and voice, radio and/or data communications equipment. Provides technical support, including testing and equipment maintenance for in-person and virtual meetings in the City Council chambers. Provides technical direction, guidance, and customer service assistance to City staff and systems users in the operation and use of client devices (desktops, laptops, tablets, SmartPhones, etc.) and City applications and information systems. Answers, evaluates and prioritizes incoming online, telephone, voice mail, e-mail and in-person reported incidents related to hardware, software and other technologies; sets priorities and assignment of incidents to resolve problems in the most expedient manner. Assists users with making requests for identifying the right equipment or systems for purchase or upgrade. Provides Citywide system alerts, outages or maintenance notices as needed. Routes and escalates service requests to the appropriate staff as needed. Performs as a member of a team, answering questions, sharing expertise, and contributes to team effectiveness. Performs responsibilities according to the IT Department's defined processes and procedures and Service Level Agreements (SLAs). CLIENT SUPPORT SPECIALIST II : Above, plus the following: Installs, configures and sets up client devices (desktops, laptops, tablets, Smartphones, etc.), client device software/applications, monitors, printers or other peripherals. Performs equipment and system setup, including necessary interconnections and performance monitoring. Provides City-wide information technology training standards; develops, coordinates and conducts new employee orientations regarding the City's software applications, use of client devices and data communications. Interacts with and assists Network Engineers / System Administrators in troubleshooting and diagnosing desktop computing and Local Area Network (LAN) and Wide Area Networks (WAN) problems. Interacts with and assists Programmer Analysts / Project Coordinators in troubleshooting and diagnosing reporting, department-specific and enterprise-wide applications issues. Maintains physical inventory of all end-point equipment and software. Maintains a cooperative working relationship with the public, users, other technical staff, vendors, supervisors and management. Works with IT staff to research, develop, test, and implement new technologies and projects. Monitors/safeguards security of data accordance to agency and IT security compliance. Develops and maintains technical system FAQs and how-to documentation within the IT knowledge base, to include creating/publishing new articles. Assists with the development, coordination and scheduling of in-house technical training, device and/or system user training, new user training, and assists with the preparation and conducting of demonstrations and training of new systems (applications or devices). Assists in the audits of IT services and equipment used by departments for reporting purposes. Participates on IT or Special Projects as needed. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, bending, kneeling, crawling, squatting and stooping in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination in performing computer installation and repair and preparing reports using a computer keyboard. Additionally, the position requires both near and far vision when repairing and installing computers and/or when reading written reports and work-related documents. Additionally, color vision is required to accurately interpret visual displays and voice and data wiring color code standards. The nature of the work and assignment requires the ability to climb ladders and work in small spaces. Acute hearing is required when communicating by telephone and in person. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Client Support Specialist I : Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer information systems, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in, systems administration, network systems administration, electronics technology, business information systems, computer science, information technology or related field; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, electronics technology, information technology or related field; OR CompTIA A+ certification AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist II: Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college, university or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in systems administration, network systems administration, electronics technology, business information systems, computer science, software information systems, information technology or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, information technology, informatics, web science, electronics technology, business information systems or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR CompTIA A+ certification AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist I : Knowledge of: · Principles and practices of customer service. Principles and practices of ITIL (IT Infrastructure Library). Familiarity of ITSM (IT Service Management) systems to include Incident/Problem Management, Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Principles and practices of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Principles and practices of computer, business or telecommunications operations, including network operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Principles, practices, methods and techniques of providing customer service, training and providing technical and functional support to end users. Methods and techniques of modern office business software programs, record keeping, report preparation, technical documentation and writing. Basic cybersecurity principles. Applicable security and data privacy practices and laws. Principles, practices, methods and techniques of providing customer service, IT training and providing technical and functional support to end users. Applicable industry and safety codes and standards. Office methods, procedures, software and equipment. Methods and techniques of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of software and hardware installation and repair. Principles and practices of assuring data security. Ability to: Communicate effectively, both orally and in writing; translate between technical and non-technical terms. Identify, analyze and define administrative and technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Effectively organize, prioritize and follow-up on work assignments in order to meet established deadlines. Provide excellent customer service. · Provide technical advice and consultation to City staff in person, online, over the telephone, or by email. Identify, analyze and resolve customer/user problems; take appropriate corrective action to problems; research technical materials to provide solutions to problems, or refer problems to appropriate staff. Learn complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze current and future training, data, voice, software/hardware requirements and needs; make appropriate recommendations; develop, present and evaluate training programs and new employee training sessions. Effectively interpret and explain applicable processes, regulations, information technology protocols and hardware/software application solutions to users; listen and communicate information to persons with a diverse background of knowledge and experience. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological changes as appropriate. Perform a variety of tasks in a consistent and accurate manner. Make sound decisions within established guidelines. Establish, maintain and promote positive and effective working relationships with employees, other agencies, public officials and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Respond to cybersecurity issues and remediate in a timely manner as instructed. Recognize, set and follow priorities to meet deadlines. Client Support Specialist II: Knowledge of: Above, plus the following: Intermediate knowledge of ITSM (IT Service Management) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Intermediate knowledge of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Client device (e.g., desktop, laptop, tablet, SmartPhone) hardware, operating systems, common office automation applications and desktop applications. Computer peripherals such as printers, copiers, multi-function devices (MFDs), scanners, plotters, and external storage devices. Intermediate knowledge of computer, business or telecommunications operations, including operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Intermediate knowledge of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of mentorship and effective working team environments. Ability to: Above, plus the following : Identify, analyze and define complex technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Provide technical advice and consultation to City staff in person or remotely (online, phone, email, etc.). Maintain and troubleshoot client device installations (desktops, laptops, tablets, SmartPhones) and resolve hardware and software problems. Install or modify client device installations, including connecting hardware to the network, installing software, transferring data and testing. Perform routine upgrades on City client devices and workstations, software and associated peripherals. Independently develop and coordinate effective administrative and business systems, programs and procedures. Effectively organize, prioritize and complete complex work assignments in an expedient and customer service orientation. Apply complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze cybersecurity issues and remediate in a timely manner as instructed. Assist in evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. · Lead staff or user training on technology solutions. Act as a team leader when necessary. Assist is evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. Lead staff or user training on new or existing technology solutions. Effectively interpret and explain applicable processes, regulations, IT protocols and hardware/software application solutions to users. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological or regulatory changes as appropriate. Exercise independent judgment and initiative to identify problems, analyze situations accurately, and take effective action Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles or other related documentation. Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles, newsletter articles and other related documentation. Make public presentations, as necessary. · Follow oral instructions, work with minimal supervision to accomplish goals and objectives and complete assigned project task on time. Plan effectively, prioritize requests and assignments and meet deadlines. Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS: Public sector employment or internship experience. Possession and maintenance of CompTIA A+ certification. Possession and maintenance of Information Technology Infrastructure Library ITIL certification. Possession and maintenance of one or more of the following: Microsoft Certifications or equivalent. Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Developer Associate Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Developer Associate Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Data Analyst Associate Microsoft Certified: Azure Data Scientist Associate Microsoft Certified: Azure Data Engineer Associate Microsoft Certified: Azure Database Administrator Associate Application and Selection Process If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 pm on Tuesday, April 16, 2024, or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov and click on JOBS . Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination scheduled for Wednesday , May 1, 2024 and Thursday, May 2, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the Information Technology Department tentatively scheduled for the week of May 6, 2024 . *Please note: Selection interviews will take place in-person at the City of Sunnyvale's City Hall. T he City does not provide any travel reimbursement or assistance. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Summary of Sunnyvale's Employees Association SEA For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 4/16/2024 5:00 PM Pacific
Mar 27, 2024
Full Time
Description CLIENT SUPPORT SPECIALIST I/II Regular Full Time Employment Opportunity Are you interested in a fast-paced work environment where you can support a variety of technologies and customers? If so, the Client Support Specialist position is for you! The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the City in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network infrastructure, emergency and non-emergency radios, desktops and laptops, mobile phones and tablets, audio and visual equipment, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City's operations effectively and efficiently. The City of Sunnyvale is currently recruiting for TWO Client Support Specialist I/II to further enhance our service delivery. Depending on the applicant qualifications, the position will be filled at the appropriate level/salary of either a Client Support Specialist I or Client Support Specialist II. The ideal candidate will serve as the first point of contact either in person, online, or over the telephone for the department by working directly with end users to resolve technology related questions and issues. In addition, this person will independently perform a variety of other support functions for the department, such as writing Knowledge Based Articles (KBA's), tracking Asset Management and inventory, setting up hardware for City Council and Planning Commission meetings and provide secondary support for cell phone management. DISTINGUISHING CHARACTERISTICS Client Support Specialist I is the entry-level classification for this job series. Initially, incumbents perform assigned duties under general supervision, while learning related standards, policies and procedures. Client Support Specialist I is distinguished from Client Support Specialist II by the performance of less than the full range of duties assigned to the Client Support Specialist II. As experience is gained, there is a greater independence of action within established guidelines. Client Support Specialist II is the next level classification in the series. Incumbents are expected to independently perform the full scope of duties associated with incident and problem resolution for end-user device or system issues, conference and training room technology, system access or security issues, peripheral, network communication systems, business knowledge of how systems and devices are used and tier two customer support. Client Support Specialist II is distinguished from the higher-level classification of Senior Client Support Specialist in that the Senior Client Support Specialist is the advanced journey level in the series responsible for more complex client support and implementations. Positions in this class are flexibly staffed and are normally filled by advancement from the Client Support Specialist I. Incumbents are not automatically promoted to the higher level; the needs of the department determine the level of assignment. Essential Job Functions (May include, but are not limited to, the following): CLIENT SUPPORT SPECIALIST I : Responds to incoming incidents and requests in a timely manner, tracks 100% of all customer contacts, researches questions and issues and resolves each interaction with customer satisfaction. Provides technical support and customer service assistance either in person, online, or over the telephone; refers problems to appropriate staff as needed. Assists with the resolution of technology problems reported by City staff and system users with standard computer tools such as remote access applications, desktop management appliances, the City's business applications, and other office automation/desktop software products. Escalates incidents to higher level support personnel when appropriate in a timely manner. Provides solutions to frequently occurring problems and documents this in the ITSM knowledgebase, maintains and updates articles within the knowledgebase. Responsible for updating and maintaining the City's IT asset management inventory. Performs routine and preventive maintenance of all client devices, including printers, file systems, telephones and related equipment to ensure uninterrupted and optimum system performance. Completes service requests in a timely manner and provides support to end-users. May provide information technology training including new employee orientations regarding the City's software applications and voice, radio and/or data communications equipment. Provides technical support, including testing and equipment maintenance for in-person and virtual meetings in the City Council chambers. Provides technical direction, guidance, and customer service assistance to City staff and systems users in the operation and use of client devices (desktops, laptops, tablets, SmartPhones, etc.) and City applications and information systems. Answers, evaluates and prioritizes incoming online, telephone, voice mail, e-mail and in-person reported incidents related to hardware, software and other technologies; sets priorities and assignment of incidents to resolve problems in the most expedient manner. Assists users with making requests for identifying the right equipment or systems for purchase or upgrade. Provides Citywide system alerts, outages or maintenance notices as needed. Routes and escalates service requests to the appropriate staff as needed. Performs as a member of a team, answering questions, sharing expertise, and contributes to team effectiveness. Performs responsibilities according to the IT Department's defined processes and procedures and Service Level Agreements (SLAs). CLIENT SUPPORT SPECIALIST II : Above, plus the following: Installs, configures and sets up client devices (desktops, laptops, tablets, Smartphones, etc.), client device software/applications, monitors, printers or other peripherals. Performs equipment and system setup, including necessary interconnections and performance monitoring. Provides City-wide information technology training standards; develops, coordinates and conducts new employee orientations regarding the City's software applications, use of client devices and data communications. Interacts with and assists Network Engineers / System Administrators in troubleshooting and diagnosing desktop computing and Local Area Network (LAN) and Wide Area Networks (WAN) problems. Interacts with and assists Programmer Analysts / Project Coordinators in troubleshooting and diagnosing reporting, department-specific and enterprise-wide applications issues. Maintains physical inventory of all end-point equipment and software. Maintains a cooperative working relationship with the public, users, other technical staff, vendors, supervisors and management. Works with IT staff to research, develop, test, and implement new technologies and projects. Monitors/safeguards security of data accordance to agency and IT security compliance. Develops and maintains technical system FAQs and how-to documentation within the IT knowledge base, to include creating/publishing new articles. Assists with the development, coordination and scheduling of in-house technical training, device and/or system user training, new user training, and assists with the preparation and conducting of demonstrations and training of new systems (applications or devices). Assists in the audits of IT services and equipment used by departments for reporting purposes. Participates on IT or Special Projects as needed. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, bending, kneeling, crawling, squatting and stooping in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination in performing computer installation and repair and preparing reports using a computer keyboard. Additionally, the position requires both near and far vision when repairing and installing computers and/or when reading written reports and work-related documents. Additionally, color vision is required to accurately interpret visual displays and voice and data wiring color code standards. The nature of the work and assignment requires the ability to climb ladders and work in small spaces. Acute hearing is required when communicating by telephone and in person. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Client Support Specialist I : Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer information systems, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in, systems administration, network systems administration, electronics technology, business information systems, computer science, information technology or related field; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, electronics technology, information technology or related field; OR CompTIA A+ certification AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist II: Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college, university or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in systems administration, network systems administration, electronics technology, business information systems, computer science, software information systems, information technology or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, information technology, informatics, web science, electronics technology, business information systems or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR CompTIA A+ certification AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist I : Knowledge of: · Principles and practices of customer service. Principles and practices of ITIL (IT Infrastructure Library). Familiarity of ITSM (IT Service Management) systems to include Incident/Problem Management, Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Principles and practices of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Principles and practices of computer, business or telecommunications operations, including network operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Principles, practices, methods and techniques of providing customer service, training and providing technical and functional support to end users. Methods and techniques of modern office business software programs, record keeping, report preparation, technical documentation and writing. Basic cybersecurity principles. Applicable security and data privacy practices and laws. Principles, practices, methods and techniques of providing customer service, IT training and providing technical and functional support to end users. Applicable industry and safety codes and standards. Office methods, procedures, software and equipment. Methods and techniques of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of software and hardware installation and repair. Principles and practices of assuring data security. Ability to: Communicate effectively, both orally and in writing; translate between technical and non-technical terms. Identify, analyze and define administrative and technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Effectively organize, prioritize and follow-up on work assignments in order to meet established deadlines. Provide excellent customer service. · Provide technical advice and consultation to City staff in person, online, over the telephone, or by email. Identify, analyze and resolve customer/user problems; take appropriate corrective action to problems; research technical materials to provide solutions to problems, or refer problems to appropriate staff. Learn complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze current and future training, data, voice, software/hardware requirements and needs; make appropriate recommendations; develop, present and evaluate training programs and new employee training sessions. Effectively interpret and explain applicable processes, regulations, information technology protocols and hardware/software application solutions to users; listen and communicate information to persons with a diverse background of knowledge and experience. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological changes as appropriate. Perform a variety of tasks in a consistent and accurate manner. Make sound decisions within established guidelines. Establish, maintain and promote positive and effective working relationships with employees, other agencies, public officials and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Respond to cybersecurity issues and remediate in a timely manner as instructed. Recognize, set and follow priorities to meet deadlines. Client Support Specialist II: Knowledge of: Above, plus the following: Intermediate knowledge of ITSM (IT Service Management) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Intermediate knowledge of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Client device (e.g., desktop, laptop, tablet, SmartPhone) hardware, operating systems, common office automation applications and desktop applications. Computer peripherals such as printers, copiers, multi-function devices (MFDs), scanners, plotters, and external storage devices. Intermediate knowledge of computer, business or telecommunications operations, including operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Intermediate knowledge of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of mentorship and effective working team environments. Ability to: Above, plus the following : Identify, analyze and define complex technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Provide technical advice and consultation to City staff in person or remotely (online, phone, email, etc.). Maintain and troubleshoot client device installations (desktops, laptops, tablets, SmartPhones) and resolve hardware and software problems. Install or modify client device installations, including connecting hardware to the network, installing software, transferring data and testing. Perform routine upgrades on City client devices and workstations, software and associated peripherals. Independently develop and coordinate effective administrative and business systems, programs and procedures. Effectively organize, prioritize and complete complex work assignments in an expedient and customer service orientation. Apply complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze cybersecurity issues and remediate in a timely manner as instructed. Assist in evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. · Lead staff or user training on technology solutions. Act as a team leader when necessary. Assist is evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. Lead staff or user training on new or existing technology solutions. Effectively interpret and explain applicable processes, regulations, IT protocols and hardware/software application solutions to users. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological or regulatory changes as appropriate. Exercise independent judgment and initiative to identify problems, analyze situations accurately, and take effective action Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles or other related documentation. Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles, newsletter articles and other related documentation. Make public presentations, as necessary. · Follow oral instructions, work with minimal supervision to accomplish goals and objectives and complete assigned project task on time. Plan effectively, prioritize requests and assignments and meet deadlines. Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS: Public sector employment or internship experience. Possession and maintenance of CompTIA A+ certification. Possession and maintenance of Information Technology Infrastructure Library ITIL certification. Possession and maintenance of one or more of the following: Microsoft Certifications or equivalent. Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Developer Associate Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Developer Associate Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Data Analyst Associate Microsoft Certified: Azure Data Scientist Associate Microsoft Certified: Azure Data Engineer Associate Microsoft Certified: Azure Database Administrator Associate Application and Selection Process If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 pm on Tuesday, April 16, 2024, or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov and click on JOBS . Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination scheduled for Wednesday , May 1, 2024 and Thursday, May 2, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the Information Technology Department tentatively scheduled for the week of May 6, 2024 . *Please note: Selection interviews will take place in-person at the City of Sunnyvale's City Hall. T he City does not provide any travel reimbursement or assistance. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Summary of Sunnyvale's Employees Association SEA For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 4/16/2024 5:00 PM Pacific
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description PUBLIC SAFETY DISPATCHER - LATERAL Regular Full Time Employment Opportunity A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online OR in-person typing tests will be accepted. This open/continuous recruitment may close without notice, the next application review will be March 15, 2024. For more information on how to obtain and submit a typing certificate, please contact the Human Resources front desk at (408) 730-7490 or via email to recruitments@sunnyvale.ca.gov . Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required. Distinguishing Characteristics The position of Public Safety Dispatcher is a fully qualified journey-level technical classification. This classification differs from the lower-level classification of Public Safety Dispatcher-In-Training in that the Public Safety Dispatcher-In-Training is the entry level classification whereby incumbents are learning to perform the duties of the classification. It is further distinguished from the higher-level classification of Senior Public Safety Dispatcher in that the Senior Public Safety Dispatcher has supervisory responsibility. Essential Job Functions (May include, but are not limited to, the following): Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates computer aided dispatch (CAD) system event; relays information to other jurisdictions or provides pre-arrival and post-dispatch instructions to the caller; processes and prioritizes incoming calls. Dispatches fire, police, medical and animal control personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles and related equipment. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may participate in the reassignment of fire equipment to ensure adequate city-wide fire protection. Provides operational support for police, fire, and medical operations including warrant checks and confirmations, tow requests, and facilitation of outside agency assistance and mutual aid request. Provides Emergency Medical dispatch, and Emergency Fire dispatch, including pre-arrival and post-dispatch instructions. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor Text to 9-1-1. May provide one-on-one dispatcher operational training. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent; AND Two years of experience dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; OR Successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale. Knowledge of: Police, fire, medical and/or animal control call processing protocols, dispatching and emergency procedures. Contemporary dispatching technical tools and equipment, including computer aided dispatching systems. Primary roads, streets, highways, major buildings and public facilities within the city limits. Methods and techniques for responding to calls for emergency service. Office methods, procedures, software and equipment. Police and fire codes, including California Penal Code, Vehicle Code and Sunnyvale Municipal Code. Proper record-keeping techniques. Principles of customer service. Ability to: Operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Analyze situations quickly and accurately and take effective action to assure officer and citizen safety. Accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Extract information or data from multiple video terminal displays which dynamically update. Apply Department of Public Safety telephone answering techniques, policies and procedures. Memorize street names and locations. Type at a rate of 35 net words per minute. Work in a highly structured environment where all communications and work are recorded or documented as public record. Maintain composure and work effectively under pressure. Carry on multiple conversations while distinguishing background radio communication. Operate a computer using word processing and business software and other office equipment. Understand and follow written and oral instructions. Communicate effectively, both orally and in writing. Establish and maintain and promote positive and effective working relationships with employees, other agencies and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete Fire and Medical certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended time-line as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record. Possession of a California Peace Officers Standards and Training (POST) Basic Dispatch certificate within one year of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. DESIRABLE QUALIFICATIONS Possession of Emergency Fire Dispatch and Emergency Medical Dispatch certification course at hire. Possession of POST Dispatch certificate. Application and Selection Process If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions and a current (dated within one year) typing certificate verifying at least 35 net words per minute (online typing tests are accepted) to the Department of Human Resources (postmarks or faxes are not accepted). This open/continuous recruitment may close without notice, the next application review will be March 15, 2024. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov , Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Communications Officers Association (COA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application Summary of Communication Officers Association Benefits COA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description PUBLIC SAFETY DISPATCHER - LATERAL Regular Full Time Employment Opportunity A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online OR in-person typing tests will be accepted. This open/continuous recruitment may close without notice, the next application review will be March 15, 2024. For more information on how to obtain and submit a typing certificate, please contact the Human Resources front desk at (408) 730-7490 or via email to recruitments@sunnyvale.ca.gov . Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required. Distinguishing Characteristics The position of Public Safety Dispatcher is a fully qualified journey-level technical classification. This classification differs from the lower-level classification of Public Safety Dispatcher-In-Training in that the Public Safety Dispatcher-In-Training is the entry level classification whereby incumbents are learning to perform the duties of the classification. It is further distinguished from the higher-level classification of Senior Public Safety Dispatcher in that the Senior Public Safety Dispatcher has supervisory responsibility. Essential Job Functions (May include, but are not limited to, the following): Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates computer aided dispatch (CAD) system event; relays information to other jurisdictions or provides pre-arrival and post-dispatch instructions to the caller; processes and prioritizes incoming calls. Dispatches fire, police, medical and animal control personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles and related equipment. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may participate in the reassignment of fire equipment to ensure adequate city-wide fire protection. Provides operational support for police, fire, and medical operations including warrant checks and confirmations, tow requests, and facilitation of outside agency assistance and mutual aid request. Provides Emergency Medical dispatch, and Emergency Fire dispatch, including pre-arrival and post-dispatch instructions. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor Text to 9-1-1. May provide one-on-one dispatcher operational training. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent; AND Two years of experience dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; OR Successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale. Knowledge of: Police, fire, medical and/or animal control call processing protocols, dispatching and emergency procedures. Contemporary dispatching technical tools and equipment, including computer aided dispatching systems. Primary roads, streets, highways, major buildings and public facilities within the city limits. Methods and techniques for responding to calls for emergency service. Office methods, procedures, software and equipment. Police and fire codes, including California Penal Code, Vehicle Code and Sunnyvale Municipal Code. Proper record-keeping techniques. Principles of customer service. Ability to: Operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Analyze situations quickly and accurately and take effective action to assure officer and citizen safety. Accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Extract information or data from multiple video terminal displays which dynamically update. Apply Department of Public Safety telephone answering techniques, policies and procedures. Memorize street names and locations. Type at a rate of 35 net words per minute. Work in a highly structured environment where all communications and work are recorded or documented as public record. Maintain composure and work effectively under pressure. Carry on multiple conversations while distinguishing background radio communication. Operate a computer using word processing and business software and other office equipment. Understand and follow written and oral instructions. Communicate effectively, both orally and in writing. Establish and maintain and promote positive and effective working relationships with employees, other agencies and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete Fire and Medical certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended time-line as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record. Possession of a California Peace Officers Standards and Training (POST) Basic Dispatch certificate within one year of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. DESIRABLE QUALIFICATIONS Possession of Emergency Fire Dispatch and Emergency Medical Dispatch certification course at hire. Possession of POST Dispatch certificate. Application and Selection Process If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions and a current (dated within one year) typing certificate verifying at least 35 net words per minute (online typing tests are accepted) to the Department of Human Resources (postmarks or faxes are not accepted). This open/continuous recruitment may close without notice, the next application review will be March 15, 2024. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov , Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Communications Officers Association (COA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application Summary of Communication Officers Association Benefits COA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description PUBLIC SAFETY DISPATCHER-IN-TRAINING Regular Full-Time Employment Opportunity This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, a current (dated within one year of application) passing CritiCall exam, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online typing tests will be accepted. Click here for more information about the CritiCall Dispatcher Exam . Click here to view upcoming test dates, or to make a reservation for the CritiCall Dispatcher Exam . For more information on how to obtain and submit a typing certificate, please contact the Human Resources via email to humanresources@sunnyvale.ca.gov . Under supervision and in a trainee capacity, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS Public Safety Dispatcher-In-Training is the entry and trainee level in the public safety dispatcher series. Under close supervision, incumbents are trained in dispatching techniques, equipment and protocols. Work assignments change frequently in order to facilitate training. Employees are subject to daily and weekly observation reports until they demonstrate the ability to perform independently. This classification is distinguished from the higher level Public Safety Dispatcher in that the latter is the fully trained, journey level classification in the series. This is an alternately staffed classification. Public Safety Dispatcher-In-Training incumbents are required to achieve the knowledge, skills and abilities necessary to advance to the Public Safety Dispatcher level within the twelve month probationary period. Essential Job Functions (May include, but are not limited to, the following): Dispatches public safety personnel and equipment on both routine and emergency calls utilizing a computer aided dispatch system, multiple video display terminals, radio dispatching consoles, and related equipment. Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates a CAD system event, relays information to other jurisdictions or provides information for the caller; processes and prioritizes incoming calls. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may initiate the reassignment of fire equipment to ensure adequate city-wide fire protection. Inquires, interprets, verifies, receives, and disseminates information from law enforcement computer networks, such as wanted persons, stolen property, vehicle registration, and all points bulletins. Provides Emergency Medical Dispatch, and Emergency Fire Dispatch, including pre-arrival and post-dispatch instructions. Provides the public with basic instructions to safeguard persons in hazardous situations prior to the arrival of trained emergency personnel. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor text to 9-1-1. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent, AND One year of work experience providing customer service to the public. Knowledge, Skills, and Abilities Working Knowledge of: Effective customer service techniques. Some Knowledge of: Office practices, methods and equipment, including a computer and a variety of word processing and other software applications. Proper record-keeping techniques. Ability to: Learn to operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Obtain essential information from reporting parties about the nature of the emergency. Learn to analyze situations accurately and take effective action to assure officer and citizen safety. Learn to accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Learn to extract information or data from multiple video terminal displays which dynamically update. Learn and apply Department of Public Safety telephone answering techniques, policies and procedures. Learn the primary roads, streets, highways, major buildings and public facilities within the city limits, and memorize names and locations. Maintain composure, exercise sound judgment, and work quickly and accurately under pressure in emergency situations. Communicate clearly and distinctly using radio and telephone equipment. Communicate clearly and concisely in English, both orally and in writing. Read and interpret policies, procedures, protocols and maps. Maintain accurate records and spell correctly. Follow oral and written instructions. Type at a rate of 35 net words per minute. Work independently and as a member of a team. Establish and maintain effective working relationships. Deal tactfully with the public and with others and ensure that the City's philosophy of excellent customer service is understood and carried out in all forms of communication. Work in a highly structured environment where all communications or work are recorded or documented as public record. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete both Emergency Fire and Medical Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended timeline as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. Completion of a Basic Dispatcher certification course approved by the California Peace Officers Standards and Training organization (POST) within one year of appointment. Possession of a POST Public Safety Dispatcher certificate within 18 months of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. Application and Selection Process This is a continuous recruitment which may close at any time. If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions, a current (dated within one year of application) passing CritiCall Exam, and a current (dated within one year of application) typing certificate verifying at least 35 net words per minute, to the Department of Human Resources. Please note: For this recruitment, online typing tests will be accepted. Click here for more information about the CritiCall Dispatcher Exam . Click here to view upcoming test dates, or to make a reservation for the CritiCall Dispatcher Exam . For more information on how to obtain and submit a typing certificate, please contact the Human Resources via email to humanresources@sunnyvale.ca.gov . Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at Sunnyvale.ca.gov , Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be screened based on the minimum qualifications of this position. Based upon a review of the application materials, qualified candidates with complete applications will be invited to an initial interview. Those candidates who pass the initial interview will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, psychological exam, as well as medical exam(s) including an alcohol/drug screening administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION This position is represented by the Communications Officers Association (COA) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Communication Officers Association Benefits COA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description PUBLIC SAFETY DISPATCHER-IN-TRAINING Regular Full-Time Employment Opportunity This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, a current (dated within one year of application) passing CritiCall exam, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online typing tests will be accepted. Click here for more information about the CritiCall Dispatcher Exam . Click here to view upcoming test dates, or to make a reservation for the CritiCall Dispatcher Exam . For more information on how to obtain and submit a typing certificate, please contact the Human Resources via email to humanresources@sunnyvale.ca.gov . Under supervision and in a trainee capacity, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS Public Safety Dispatcher-In-Training is the entry and trainee level in the public safety dispatcher series. Under close supervision, incumbents are trained in dispatching techniques, equipment and protocols. Work assignments change frequently in order to facilitate training. Employees are subject to daily and weekly observation reports until they demonstrate the ability to perform independently. This classification is distinguished from the higher level Public Safety Dispatcher in that the latter is the fully trained, journey level classification in the series. This is an alternately staffed classification. Public Safety Dispatcher-In-Training incumbents are required to achieve the knowledge, skills and abilities necessary to advance to the Public Safety Dispatcher level within the twelve month probationary period. Essential Job Functions (May include, but are not limited to, the following): Dispatches public safety personnel and equipment on both routine and emergency calls utilizing a computer aided dispatch system, multiple video display terminals, radio dispatching consoles, and related equipment. Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates a CAD system event, relays information to other jurisdictions or provides information for the caller; processes and prioritizes incoming calls. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may initiate the reassignment of fire equipment to ensure adequate city-wide fire protection. Inquires, interprets, verifies, receives, and disseminates information from law enforcement computer networks, such as wanted persons, stolen property, vehicle registration, and all points bulletins. Provides Emergency Medical Dispatch, and Emergency Fire Dispatch, including pre-arrival and post-dispatch instructions. Provides the public with basic instructions to safeguard persons in hazardous situations prior to the arrival of trained emergency personnel. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor text to 9-1-1. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent, AND One year of work experience providing customer service to the public. Knowledge, Skills, and Abilities Working Knowledge of: Effective customer service techniques. Some Knowledge of: Office practices, methods and equipment, including a computer and a variety of word processing and other software applications. Proper record-keeping techniques. Ability to: Learn to operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Obtain essential information from reporting parties about the nature of the emergency. Learn to analyze situations accurately and take effective action to assure officer and citizen safety. Learn to accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Learn to extract information or data from multiple video terminal displays which dynamically update. Learn and apply Department of Public Safety telephone answering techniques, policies and procedures. Learn the primary roads, streets, highways, major buildings and public facilities within the city limits, and memorize names and locations. Maintain composure, exercise sound judgment, and work quickly and accurately under pressure in emergency situations. Communicate clearly and distinctly using radio and telephone equipment. Communicate clearly and concisely in English, both orally and in writing. Read and interpret policies, procedures, protocols and maps. Maintain accurate records and spell correctly. Follow oral and written instructions. Type at a rate of 35 net words per minute. Work independently and as a member of a team. Establish and maintain effective working relationships. Deal tactfully with the public and with others and ensure that the City's philosophy of excellent customer service is understood and carried out in all forms of communication. Work in a highly structured environment where all communications or work are recorded or documented as public record. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete both Emergency Fire and Medical Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended timeline as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. Completion of a Basic Dispatcher certification course approved by the California Peace Officers Standards and Training organization (POST) within one year of appointment. Possession of a POST Public Safety Dispatcher certificate within 18 months of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. Application and Selection Process This is a continuous recruitment which may close at any time. If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions, a current (dated within one year of application) passing CritiCall Exam, and a current (dated within one year of application) typing certificate verifying at least 35 net words per minute, to the Department of Human Resources. Please note: For this recruitment, online typing tests will be accepted. Click here for more information about the CritiCall Dispatcher Exam . Click here to view upcoming test dates, or to make a reservation for the CritiCall Dispatcher Exam . For more information on how to obtain and submit a typing certificate, please contact the Human Resources via email to humanresources@sunnyvale.ca.gov . Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at Sunnyvale.ca.gov , Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be screened based on the minimum qualifications of this position. Based upon a review of the application materials, qualified candidates with complete applications will be invited to an initial interview. Those candidates who pass the initial interview will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, psychological exam, as well as medical exam(s) including an alcohol/drug screening administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION This position is represented by the Communications Officers Association (COA) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Communication Officers Association Benefits COA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
Irvine Ranch Water District, CA
Irvine, California, United States
General Description Under general administrative direction, our Manager of Biosolids and Energy Recovery Operations will plan, organize, and manage the safe and efficient operation of the Michelson biosolids handling and resource recovery facilities. Develop policies and procedures and prepare and administer the facilities’ annual budget. Comply with all State and Federal regulations for injury and illness prevention and hazardous substance control, including all required monitoring, inspecting, and reporting. As a management position, this position will also interface and coordinate with other departments and other members of the IRWD Management Team. Irvine Ranch Water District practices shared values that drive the character, culture, and capacity of our organization, and all managers are expected to champion these values. Summary of Duties Manage and coordinate the safe and effective operations of the biosolids and energy recovery facilities to ensure compliance with all applicable federal, state, and local laws and statutes. Manage and coordinate the operations of the Biosolids and Energy Recovery Facilities in the areas of sludge thickening, fats, oils, and grease (FOG) and food-waste receiving and addition, anaerobic digestion, solids dewatering, sludge drying, biosolids residual marketing, digester gas handling, and energy recovery. Support the management of and coordination with the operations of the District’s water recycling plant that includes preliminary, primary, secondary activated sludge, Membrane Bio Reactor (MBR), tertiary filtration, Ultraviolet (UV) and chemical disinfection processes, and recycled water pump station. Serve as Designated Chief Plant Operator for the District’s water recycling facilities as needed. Implement a Performance Management program for the Biosolids and Energy Recovery Facility specific to the setting and tracking of Key Performance Indicators (KPIs) to achieve optimal safety and efficiency. Maintain and improve biosolids processing and operation procedures. Develop and administer operator training and cross-training plans. Ensure State Water Resources Control Board operator certification requirements and all other permit requirements are met. Develop and implement plans to support the advancement of individual operator certification levels. Review and evaluate construction plans, specifications, and proposals. Maintain an effective communications log regarding plant procedures and maintenance. Inspect facility for efficient operation of equipment and request and coordinate appropriate repair or replacement. Prepare technical and non-technical reports on facility operations, flows, and plant parameters. Oversee and manage the monitoring, tracking, and historizing of required operational and process data from SCADA and other sources needed to develop regulatory compliance and process performance reporting. This includes but is not limited to District’s Operational database and reporting systems (WIMS, LIMS, etc.). Manage the requisition of chemicals, supplies, and capital items required for efficient facility operations and coordinate their delivery with vendors and District’s Purchasing department. Comply with District health & safety programs and safety work-related practices and attend relevant safety training. Ensure appropriate safety training for work being performed by assigned staff. Ensure safety meetings (tailgates) are held bi-weekly. Conduct planned visual safety inspections and report findings to the Safety office monthly. Assist in the development, administration, and enforcement of District policies and procedures as approved by the General Manager and the Board of Directors, including assisting Recycling Operations management team in the interpreting of existing and new policies and procedures. Assist supervisors in preparing budgetary data and monitoring quarterly and annual O&M budget performance. Initiate requests and follow all District procurement policies for purchase of parts, materials, tools, and equipment required to efficiently operate the department. Prepare and present justifications for large purchases of equipment as needed. Review and approve invoices for materials purchased. Establish and maintain effective communications with staff, as well as other departments and sections. Participate in the selection, counseling, and training of employees; and determine appropriate productivity standards for subordinate employees and measure staff performance accordingly. Provide information to regulatory agencies, community groups, the general public, and others as required. Advise the Director of Recycling Operations of significant operational and District issues. Responsible for all other work-related duties as assigned. KNOWLEDGE OF: Principles, theories, operational requirements, standards, and equipment used in the safe and effective operation and maintenance of biosolids and energy recovery facilities. Proficiency in the use of Microsoft Office suite (Excel, Word, PowerPoint), Microsoft Access, Microsoft Project, Enterprise. Familiar with and able to implement progressive, innovative, best-practice technologies for operation and maintenance of biosolids and energy recovery facilities. Knowledgeable with asset management and maintenance strategies for biosolids infrastructure. Asset management software programs, such as Maximo. Developing, reviewing, and updating Standard Operating Procedures (SOPs) for process monitoring, equipment operation, lockout/tag out (LOTO), and other safety and emergency response related tasks. Practices, uses, classifications and requirements of biosolids, soil amendments, and fertilizers. A general knowledge of principles, practices, methods and techniques of public and private sales and marketing procedures and strategies including evaluating markets and setting prices is desirable. Facility permit conditions and discharge limits including those associated with emissions and with sewage discharge and disposal. Applicable and pertinent federal, state, and local laws, rules, regulations, and procedures including those established by the Southern California Air Quality Management District (SCAQMD), the Environmental Protection Agency (EPA), and OSHA rules and regulation if applicable. Federal and state regulations regarding the production, sale, and use of biosolid materials. Research methods and statistical analysis techniques. Principles and practices of effective management and supervision. Basic principles and practices of organization and culture change. Principles and practices of sound business communications. Safety policies and safe work practices applicable to the work. Qualifications Education: A combination of education and experience equivalent to a bachelor’s degree in one of the following areas: biology, chemistry, management, and wastewater treatment, biosolids treatment, water recycling or water treatment or a closely related field. Experience: Six (6) years progressively responsible experience in the operation of a secondary, biosolids, and tertiary water recycling plant, with four (4) of those six (6) years in a supervisory capacity. Proficiency in the use of Microsoft Office suite (Excel, Word, PowerPoint), Microsoft Access, Microsoft Project, Enterprise is required. Asset Management software (Maximo), and budgeting software is highly desirable. License/Certifications Required: Valid Class ‘C’ California Driver’s License. Valid Grade V Wastewater Treatment Plant Operators Certificate issued by the California State Water Resources Control Board. Additional Information IRWD Corporate Values Irvine Ranch Water District believes that its values drive the character, culture, and capacity of our organization. IRWD was built on values, and we weave them into the fabric of everything we do. Values are the ingredients in our recipe for both institutional and individual success. They are a code of conduct to promote positive outcomes for others and ourselves. They are more than words on a wall or a website. We live by them every day. We pledge to keep them relevant in an ever-changing world. IRWD's employees enjoy working in a safe, supportive, and nurturing environment where they form strong bonds with fellow employees. To ensure effective communication and promote a collaborative team environment, employees report to work each day in the office or in the field, depending on their positions. The physical and mental demands described below are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Ability and Interpersonal Communication Ability to communicate effectively with all levels of office, management, and field employees. Represent District in a professional manner when dealing with outside professionals and vendors. Mathematical Ability Ability to add, subtract, multiply, and divide and calculate percentages, decimals, and fractions. Judgment and Situational Reasoning Ability Ability to use good personal judgment and discretion in performing all job functions. Ability to remain calm in crisis and emergency situations. Ability to use discretion when handling and disseminating sensitive and/or confidential information. Physical Requirements Regularly required to sit, bend, stoop, and stand. Occasionally required to lift up to 50 lbs. Environmental Adaptability Noise level is generally equivalent to a typical office environment. Ability to work in an environment which may expose employees to hazardous materials and environment. Occasional visits to District facilities where noise level may be higher than typical office environment. IRWD offers a comprehensive benefits package for eligible employees and their eligible dependents. These benefits include the following: retirement benefits; medical, dental, vision, and life insurance; anda variety of other benefits. Benefits may vary based on employment status. This benefits overview is intended to be a summary, is not intended to be all-inclusive,and may not be applicable to all employees. Retirement Employees hired on or after January 1, 2013: The District, in compliance with the California Public Employees' Pension Reform Act of 2012 (PEPRA), implemented a third tier for new employees hired on or after January 1, 2013. New employees hired on or after January 1, 2013 who have not been in PERS membership or in membership with a reciprocal retirement system within 6 months of hire date will receive benefits under the California Public Employees Retirement System at a 2 percent at age 62 formula. This formula gradually increases to a maximum benefits of 2.5 percent at age 67. Final compensation calculations will be based on the highest three-year average of regular recurring pay. The District pays the employer's share of these costs. The employee share of the pension cost of 7.50% is paid in full by the employees hired under this formula. Employees hired on or after September 29, 2012 or "Classic" PERS members hired on or after January 1, 2013: On September 24, 2012, the IRWD Board of Directors approved the addition of a second tier to the CalPERS retirement benefits. New employees hired on or after September 29th through December 31, 2012, and employees hired on or after January 1, 2013 who have been in PERS membership or in membership with a reciprocal retirement system, will receive benefits under the California Public Employees Retirement System at 2 percent at age 60 formula. This formula gradually increases to a maximum benefit of 2.418% at age 63. The District pays the employer share of these costs and the employee share of the pension cost of 7% is paid in full by the employees hired under this formula. Final retirement compensation calculations are based on the highest three-year average of regular, recurring pay. IRWDdoes not participate or pay into Social Security except for the Medicare portion. Medical Insurance IRWD contracts with CalPERS for medical insurance coverage. Employees may elect coverage from a variety of PPO and HMO plans. The employee and District contribution for health insurance varies by plan.Coverage is effective the first day of the month following the date of hire. Dental Insurance IRWD contracts with Delta Dental for dental coverage.IRWD pays 100% of the premium for dental coverage for eligible employees and their eligible dependents. Coverage is effective the first day of the month following the date of hire. Vision Insurance IRWD contracts with the EyeMed for vision coverage. IRWD pays 100% of the premium for vision coverage for eligible employees and their eligible dependents. Coverage is effective the first day of the month following the date of hire. Life Insurance Elgible employees are provided with life insurance coverage equal to three or four times their annual salary, depending on their level of compensation. Eligible dependents are also covered for a flat benefit amount. Coverage is effective the first day of the month following the date of hire. Deferred Compensation Participation in adeferred compensation plan is available through Empower Retirement. Enrollment is voluntary and contributions are employee-paid and subject to IRS limits. The District matches employee contributions up to 3% of base pay after 1 year of employment. Paid Vacation Eligible employees begin accruing vacation benefits at the rate of 80 hours per year for the first 5 years of employment and are eligible to use paid vacation time after 6 months of employment. Employees accrue 120 hours per year after 5 years of employment and 160 hours per year after 10 years of employment. Paid Holidays The District offers 11 scheduled paid holidaysplus one personal holiday per year. Sick Leave Eligible employees accrue 96 hours of sick leave annually. Flexible Spending Accounts Eligible employees may elect to participate in the District's Flex Advantage program. This program allows employees to deposit pre-tax dollars into special accounts to be used for a variety of purposes, including paying for qualified miscellaneous health care expenses and dependent care expenses. IRWD contracts with a third party administer to process payments from employee accounts using claim forms or a Flex Spending debit card. Educational Assistance The District will share in the pre-approved educational costs of tuition and books for employees who wish to attend college or take certification classes.
Mar 08, 2024
Full Time
General Description Under general administrative direction, our Manager of Biosolids and Energy Recovery Operations will plan, organize, and manage the safe and efficient operation of the Michelson biosolids handling and resource recovery facilities. Develop policies and procedures and prepare and administer the facilities’ annual budget. Comply with all State and Federal regulations for injury and illness prevention and hazardous substance control, including all required monitoring, inspecting, and reporting. As a management position, this position will also interface and coordinate with other departments and other members of the IRWD Management Team. Irvine Ranch Water District practices shared values that drive the character, culture, and capacity of our organization, and all managers are expected to champion these values. Summary of Duties Manage and coordinate the safe and effective operations of the biosolids and energy recovery facilities to ensure compliance with all applicable federal, state, and local laws and statutes. Manage and coordinate the operations of the Biosolids and Energy Recovery Facilities in the areas of sludge thickening, fats, oils, and grease (FOG) and food-waste receiving and addition, anaerobic digestion, solids dewatering, sludge drying, biosolids residual marketing, digester gas handling, and energy recovery. Support the management of and coordination with the operations of the District’s water recycling plant that includes preliminary, primary, secondary activated sludge, Membrane Bio Reactor (MBR), tertiary filtration, Ultraviolet (UV) and chemical disinfection processes, and recycled water pump station. Serve as Designated Chief Plant Operator for the District’s water recycling facilities as needed. Implement a Performance Management program for the Biosolids and Energy Recovery Facility specific to the setting and tracking of Key Performance Indicators (KPIs) to achieve optimal safety and efficiency. Maintain and improve biosolids processing and operation procedures. Develop and administer operator training and cross-training plans. Ensure State Water Resources Control Board operator certification requirements and all other permit requirements are met. Develop and implement plans to support the advancement of individual operator certification levels. Review and evaluate construction plans, specifications, and proposals. Maintain an effective communications log regarding plant procedures and maintenance. Inspect facility for efficient operation of equipment and request and coordinate appropriate repair or replacement. Prepare technical and non-technical reports on facility operations, flows, and plant parameters. Oversee and manage the monitoring, tracking, and historizing of required operational and process data from SCADA and other sources needed to develop regulatory compliance and process performance reporting. This includes but is not limited to District’s Operational database and reporting systems (WIMS, LIMS, etc.). Manage the requisition of chemicals, supplies, and capital items required for efficient facility operations and coordinate their delivery with vendors and District’s Purchasing department. Comply with District health & safety programs and safety work-related practices and attend relevant safety training. Ensure appropriate safety training for work being performed by assigned staff. Ensure safety meetings (tailgates) are held bi-weekly. Conduct planned visual safety inspections and report findings to the Safety office monthly. Assist in the development, administration, and enforcement of District policies and procedures as approved by the General Manager and the Board of Directors, including assisting Recycling Operations management team in the interpreting of existing and new policies and procedures. Assist supervisors in preparing budgetary data and monitoring quarterly and annual O&M budget performance. Initiate requests and follow all District procurement policies for purchase of parts, materials, tools, and equipment required to efficiently operate the department. Prepare and present justifications for large purchases of equipment as needed. Review and approve invoices for materials purchased. Establish and maintain effective communications with staff, as well as other departments and sections. Participate in the selection, counseling, and training of employees; and determine appropriate productivity standards for subordinate employees and measure staff performance accordingly. Provide information to regulatory agencies, community groups, the general public, and others as required. Advise the Director of Recycling Operations of significant operational and District issues. Responsible for all other work-related duties as assigned. KNOWLEDGE OF: Principles, theories, operational requirements, standards, and equipment used in the safe and effective operation and maintenance of biosolids and energy recovery facilities. Proficiency in the use of Microsoft Office suite (Excel, Word, PowerPoint), Microsoft Access, Microsoft Project, Enterprise. Familiar with and able to implement progressive, innovative, best-practice technologies for operation and maintenance of biosolids and energy recovery facilities. Knowledgeable with asset management and maintenance strategies for biosolids infrastructure. Asset management software programs, such as Maximo. Developing, reviewing, and updating Standard Operating Procedures (SOPs) for process monitoring, equipment operation, lockout/tag out (LOTO), and other safety and emergency response related tasks. Practices, uses, classifications and requirements of biosolids, soil amendments, and fertilizers. A general knowledge of principles, practices, methods and techniques of public and private sales and marketing procedures and strategies including evaluating markets and setting prices is desirable. Facility permit conditions and discharge limits including those associated with emissions and with sewage discharge and disposal. Applicable and pertinent federal, state, and local laws, rules, regulations, and procedures including those established by the Southern California Air Quality Management District (SCAQMD), the Environmental Protection Agency (EPA), and OSHA rules and regulation if applicable. Federal and state regulations regarding the production, sale, and use of biosolid materials. Research methods and statistical analysis techniques. Principles and practices of effective management and supervision. Basic principles and practices of organization and culture change. Principles and practices of sound business communications. Safety policies and safe work practices applicable to the work. Qualifications Education: A combination of education and experience equivalent to a bachelor’s degree in one of the following areas: biology, chemistry, management, and wastewater treatment, biosolids treatment, water recycling or water treatment or a closely related field. Experience: Six (6) years progressively responsible experience in the operation of a secondary, biosolids, and tertiary water recycling plant, with four (4) of those six (6) years in a supervisory capacity. Proficiency in the use of Microsoft Office suite (Excel, Word, PowerPoint), Microsoft Access, Microsoft Project, Enterprise is required. Asset Management software (Maximo), and budgeting software is highly desirable. License/Certifications Required: Valid Class ‘C’ California Driver’s License. Valid Grade V Wastewater Treatment Plant Operators Certificate issued by the California State Water Resources Control Board. Additional Information IRWD Corporate Values Irvine Ranch Water District believes that its values drive the character, culture, and capacity of our organization. IRWD was built on values, and we weave them into the fabric of everything we do. Values are the ingredients in our recipe for both institutional and individual success. They are a code of conduct to promote positive outcomes for others and ourselves. They are more than words on a wall or a website. We live by them every day. We pledge to keep them relevant in an ever-changing world. IRWD's employees enjoy working in a safe, supportive, and nurturing environment where they form strong bonds with fellow employees. To ensure effective communication and promote a collaborative team environment, employees report to work each day in the office or in the field, depending on their positions. The physical and mental demands described below are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Ability and Interpersonal Communication Ability to communicate effectively with all levels of office, management, and field employees. Represent District in a professional manner when dealing with outside professionals and vendors. Mathematical Ability Ability to add, subtract, multiply, and divide and calculate percentages, decimals, and fractions. Judgment and Situational Reasoning Ability Ability to use good personal judgment and discretion in performing all job functions. Ability to remain calm in crisis and emergency situations. Ability to use discretion when handling and disseminating sensitive and/or confidential information. Physical Requirements Regularly required to sit, bend, stoop, and stand. Occasionally required to lift up to 50 lbs. Environmental Adaptability Noise level is generally equivalent to a typical office environment. Ability to work in an environment which may expose employees to hazardous materials and environment. Occasional visits to District facilities where noise level may be higher than typical office environment. IRWD offers a comprehensive benefits package for eligible employees and their eligible dependents. These benefits include the following: retirement benefits; medical, dental, vision, and life insurance; anda variety of other benefits. Benefits may vary based on employment status. This benefits overview is intended to be a summary, is not intended to be all-inclusive,and may not be applicable to all employees. Retirement Employees hired on or after January 1, 2013: The District, in compliance with the California Public Employees' Pension Reform Act of 2012 (PEPRA), implemented a third tier for new employees hired on or after January 1, 2013. New employees hired on or after January 1, 2013 who have not been in PERS membership or in membership with a reciprocal retirement system within 6 months of hire date will receive benefits under the California Public Employees Retirement System at a 2 percent at age 62 formula. This formula gradually increases to a maximum benefits of 2.5 percent at age 67. Final compensation calculations will be based on the highest three-year average of regular recurring pay. The District pays the employer's share of these costs. The employee share of the pension cost of 7.50% is paid in full by the employees hired under this formula. Employees hired on or after September 29, 2012 or "Classic" PERS members hired on or after January 1, 2013: On September 24, 2012, the IRWD Board of Directors approved the addition of a second tier to the CalPERS retirement benefits. New employees hired on or after September 29th through December 31, 2012, and employees hired on or after January 1, 2013 who have been in PERS membership or in membership with a reciprocal retirement system, will receive benefits under the California Public Employees Retirement System at 2 percent at age 60 formula. This formula gradually increases to a maximum benefit of 2.418% at age 63. The District pays the employer share of these costs and the employee share of the pension cost of 7% is paid in full by the employees hired under this formula. Final retirement compensation calculations are based on the highest three-year average of regular, recurring pay. IRWDdoes not participate or pay into Social Security except for the Medicare portion. Medical Insurance IRWD contracts with CalPERS for medical insurance coverage. Employees may elect coverage from a variety of PPO and HMO plans. The employee and District contribution for health insurance varies by plan.Coverage is effective the first day of the month following the date of hire. Dental Insurance IRWD contracts with Delta Dental for dental coverage.IRWD pays 100% of the premium for dental coverage for eligible employees and their eligible dependents. Coverage is effective the first day of the month following the date of hire. Vision Insurance IRWD contracts with the EyeMed for vision coverage. IRWD pays 100% of the premium for vision coverage for eligible employees and their eligible dependents. Coverage is effective the first day of the month following the date of hire. Life Insurance Elgible employees are provided with life insurance coverage equal to three or four times their annual salary, depending on their level of compensation. Eligible dependents are also covered for a flat benefit amount. Coverage is effective the first day of the month following the date of hire. Deferred Compensation Participation in adeferred compensation plan is available through Empower Retirement. Enrollment is voluntary and contributions are employee-paid and subject to IRS limits. The District matches employee contributions up to 3% of base pay after 1 year of employment. Paid Vacation Eligible employees begin accruing vacation benefits at the rate of 80 hours per year for the first 5 years of employment and are eligible to use paid vacation time after 6 months of employment. Employees accrue 120 hours per year after 5 years of employment and 160 hours per year after 10 years of employment. Paid Holidays The District offers 11 scheduled paid holidaysplus one personal holiday per year. Sick Leave Eligible employees accrue 96 hours of sick leave annually. Flexible Spending Accounts Eligible employees may elect to participate in the District's Flex Advantage program. This program allows employees to deposit pre-tax dollars into special accounts to be used for a variety of purposes, including paying for qualified miscellaneous health care expenses and dependent care expenses. IRWD contracts with a third party administer to process payments from employee accounts using claim forms or a Flex Spending debit card. Educational Assistance The District will share in the pre-approved educational costs of tuition and books for employees who wish to attend college or take certification classes.
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $100,000.00 per year to $115,000.00 per year. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Administrator II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position Under the general direction of the AVP of Risk Management and Internal Control, the Emergency Manager is responsible for day to day administrative, operational, fiscal management of emergency management programs and services. The Emergency Manager manages planning, budgeting, training, and programming related to emergency preparedness and response functions. The Emergency Manager (1) serves as a liaison with local, state, and federal agencies to ensure compliance, (2) works directly with staff, faculty, and students to develop, implement, manage, and continually improve campus-wide emergency preparedness, business continuity response plans, and programs to improve the University’s ability to respond to emergencies, effectively manage incidents, and systematically restore the campus to full operation following adverse events. The Emergency Manager participates in State, County and Chancellor’s Office planning and compliance audits as they relate to emergency management. Responsibilities Responding to Emergencies: Respond to emergencies that directly or indirectly impact the operation of the University in accordance with the guidelines established within the California State University Emergency Operation Plans, the Federal Emergency Management Agency (FEMA) and the National Incident Management System. Coordinate responses by all appropriate campus resources during an actual event to ensure timely and effective response and manages recovery in a post-incident environment. Administrative Duties: Maintain and update all resource materials associated with emergency preparedness plans, prepares emergency situation status reports that describe response and recovery efforts, needs, and preliminary damage assessments. Apply for federal funding for emergency management related needs and administers and reports on the progress of such grants. Assist in the planning, developing, and managing of the budget relating to University Emergency Preparedness. Lead in the design, development, implementation, and management of existing and new programs, systems, procedures, and methods of operation related to emergency operations administration on Campus. Policy Creation, Review and Compliance: Develop and update the Emergency Operations Plan and all annexes in order to meet compliance standards established by the Federal Emergency Management Agency (FEMA), keeps informed of federal, state, and local regulations affecting emergency plans and ensures that plans adhere to these regulations, proposes alteration of emergency response procedures based on regulatory changes, technological changes, or knowledge gained from outcomes of previous emergency situations, and develops and performs tests and evaluations of emergency management plans in accordance with federal, state and county regulations/guidelines. Collaborate with various campus stakeholders in the development of hazard-specific plans that outline operating procedures to be used in response to disasters or emergencies, such as earthquakes, mass casualties and terrorist attacks, and in recovery from these events. Reviews emergency plans of individual campus departments to ensure their adequacy, alignment with the overall Cal State East Bay plan and compliance with University requirements. Research and oversee campus compliance with CSU, State, and Federal emergency preparedness guidelines, regulations, and policy. Ensure campus compliance with CSU EO #1056, Emergency Management, State, and Federal emergency preparedness guidelines, regulations and policy. Operational Preparedness: Coordinate and maintain the campus emergency response team assigned to staff the University’s Emergency Operations Center (EOC), facilitates the activation of the EOC, and serves as the Emergency Operations Center Coordinator in the event of an activation or any other roles as assigned by the EOC Executive or Director. Stay apprised of activities or changes that could affect the likelihood of an emergency, as well as those that could affect response efforts and details of plan implementation. Manage the Emergency Notification System and ensures the call lists for employees and students are up-to-date and functional, conducts quarterly reviews and verification of call lists and publishes updates, and maintains the Building Emergency Support Team (BEST) roster. Coordinates disaster response or crisis management activities, such as developing communications and implementation plans for evacuations, shelters, and special needs plans. Collaborate with other campus departments to ensure effective coordination and oversight of the BEST program including purchasing resources and materials for BEST members, providing training and drills, building emergency evacuation plans and building emergency supplies. Maintain working relationships with municipalities, county departments, other emergency response organizations (such as Red Cross), and similar entities to facilitate plan development, response effort coordination, and exchanges of personnel and equipment. Consult with officials of local and area governments, schools, hospitals, and other institutions to determine their needs and capabilities in the event of a natural disaster or other emergency. Inspect facilities and equipment, such as emergency operations centers and communications equipment, to determine their operational and functional capabilities in emergency situations. Assess emergency-related needs that should be addressed in disaster planning and/or provide technical support to others conducting such surveys. Leads the development and maintenance of the Emergency Management web pages in providing current information and training materials. Training: Plan, develop, and implement a variety of tabletop, functional, and full-scale exercises and drills designed to test the University’s ability to respond to various situations using an all-hazards approach to emergency management designed to test the University and identify gaps in the current response plan. Design, administer or coordinate emergency or disaster preparedness training courses that teach individuals and groups how to effectively respond to major emergencies and disasters. Trains groups in the preparations of emergency plans that are compatible with federal, state and county plans. Provides guidance for levels and types of training needed for campus emergency responders including the EOC, and other key members of the campus community. Identify training resources, coordinates attendance, and maintains an accurate database detailing training curriculum received by individuals on campus to ensure the University is compliant with current SEMS/NIMS requirements of having emergency responders trained in required ICS courses. Attend meetings, conferences, and workshops related to emergency management to learn new information and to develop working relationships with other CSU emergency managers and studies emergency plans used elsewhere to gather information for plan development and improvement. Develop instructional materials and makes presentations to groups to provide information on emergency plans and the implementation process. Collaborate with the Audit Manager in the testing and improvements of Business Continuity Plans for essential functions of the University. Minimum Qualifications A Bachelor's Degree from an accredited four-year college or university in Emergency Management, Public Administration, Public Policy, Business Administration, or related area. Three (3) years of related practical experience and a minimum of three years of experience supervising/managing professional staff. Required Qualifications Thorough knowledge of emergency management programs. Knowledge of principles, concepts and terminology in emergency preparedness and of legal/regulatory basis for current emergency management programs. Well versed in Standardized Emergency Management Systems (SEMS), Incident Command System (ICS), the California Emergency Services Act, the Natural Disaster Assistance Act, and the Robert T. Stafford Act. Participate and be a member in regional organizations such as the CA Office of Emergency Services Mutual Aid Regional Advisory Committee (MARAC), California Emergency Services Association, International Association of Emergency Managers, etc. Ability to train others and provide lead work direction. Interpret, and apply a wide variety of policies and procedures to develop conclusions and make recommendations. Perform basic research and statistical analysis. Analyze data and make accurate projections using business mathematics and basic statistics. Communicate effectively both orally and in writing. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Emergency Manager will be evaluated on each. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: Nov 14 2023 Pacific Standard Time Applications close: Apr 30 2024 Pacific Daylight Time Closing Date/Time:
Mar 07, 2024
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $100,000.00 per year to $115,000.00 per year. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Administrator II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position Under the general direction of the AVP of Risk Management and Internal Control, the Emergency Manager is responsible for day to day administrative, operational, fiscal management of emergency management programs and services. The Emergency Manager manages planning, budgeting, training, and programming related to emergency preparedness and response functions. The Emergency Manager (1) serves as a liaison with local, state, and federal agencies to ensure compliance, (2) works directly with staff, faculty, and students to develop, implement, manage, and continually improve campus-wide emergency preparedness, business continuity response plans, and programs to improve the University’s ability to respond to emergencies, effectively manage incidents, and systematically restore the campus to full operation following adverse events. The Emergency Manager participates in State, County and Chancellor’s Office planning and compliance audits as they relate to emergency management. Responsibilities Responding to Emergencies: Respond to emergencies that directly or indirectly impact the operation of the University in accordance with the guidelines established within the California State University Emergency Operation Plans, the Federal Emergency Management Agency (FEMA) and the National Incident Management System. Coordinate responses by all appropriate campus resources during an actual event to ensure timely and effective response and manages recovery in a post-incident environment. Administrative Duties: Maintain and update all resource materials associated with emergency preparedness plans, prepares emergency situation status reports that describe response and recovery efforts, needs, and preliminary damage assessments. Apply for federal funding for emergency management related needs and administers and reports on the progress of such grants. Assist in the planning, developing, and managing of the budget relating to University Emergency Preparedness. Lead in the design, development, implementation, and management of existing and new programs, systems, procedures, and methods of operation related to emergency operations administration on Campus. Policy Creation, Review and Compliance: Develop and update the Emergency Operations Plan and all annexes in order to meet compliance standards established by the Federal Emergency Management Agency (FEMA), keeps informed of federal, state, and local regulations affecting emergency plans and ensures that plans adhere to these regulations, proposes alteration of emergency response procedures based on regulatory changes, technological changes, or knowledge gained from outcomes of previous emergency situations, and develops and performs tests and evaluations of emergency management plans in accordance with federal, state and county regulations/guidelines. Collaborate with various campus stakeholders in the development of hazard-specific plans that outline operating procedures to be used in response to disasters or emergencies, such as earthquakes, mass casualties and terrorist attacks, and in recovery from these events. Reviews emergency plans of individual campus departments to ensure their adequacy, alignment with the overall Cal State East Bay plan and compliance with University requirements. Research and oversee campus compliance with CSU, State, and Federal emergency preparedness guidelines, regulations, and policy. Ensure campus compliance with CSU EO #1056, Emergency Management, State, and Federal emergency preparedness guidelines, regulations and policy. Operational Preparedness: Coordinate and maintain the campus emergency response team assigned to staff the University’s Emergency Operations Center (EOC), facilitates the activation of the EOC, and serves as the Emergency Operations Center Coordinator in the event of an activation or any other roles as assigned by the EOC Executive or Director. Stay apprised of activities or changes that could affect the likelihood of an emergency, as well as those that could affect response efforts and details of plan implementation. Manage the Emergency Notification System and ensures the call lists for employees and students are up-to-date and functional, conducts quarterly reviews and verification of call lists and publishes updates, and maintains the Building Emergency Support Team (BEST) roster. Coordinates disaster response or crisis management activities, such as developing communications and implementation plans for evacuations, shelters, and special needs plans. Collaborate with other campus departments to ensure effective coordination and oversight of the BEST program including purchasing resources and materials for BEST members, providing training and drills, building emergency evacuation plans and building emergency supplies. Maintain working relationships with municipalities, county departments, other emergency response organizations (such as Red Cross), and similar entities to facilitate plan development, response effort coordination, and exchanges of personnel and equipment. Consult with officials of local and area governments, schools, hospitals, and other institutions to determine their needs and capabilities in the event of a natural disaster or other emergency. Inspect facilities and equipment, such as emergency operations centers and communications equipment, to determine their operational and functional capabilities in emergency situations. Assess emergency-related needs that should be addressed in disaster planning and/or provide technical support to others conducting such surveys. Leads the development and maintenance of the Emergency Management web pages in providing current information and training materials. Training: Plan, develop, and implement a variety of tabletop, functional, and full-scale exercises and drills designed to test the University’s ability to respond to various situations using an all-hazards approach to emergency management designed to test the University and identify gaps in the current response plan. Design, administer or coordinate emergency or disaster preparedness training courses that teach individuals and groups how to effectively respond to major emergencies and disasters. Trains groups in the preparations of emergency plans that are compatible with federal, state and county plans. Provides guidance for levels and types of training needed for campus emergency responders including the EOC, and other key members of the campus community. Identify training resources, coordinates attendance, and maintains an accurate database detailing training curriculum received by individuals on campus to ensure the University is compliant with current SEMS/NIMS requirements of having emergency responders trained in required ICS courses. Attend meetings, conferences, and workshops related to emergency management to learn new information and to develop working relationships with other CSU emergency managers and studies emergency plans used elsewhere to gather information for plan development and improvement. Develop instructional materials and makes presentations to groups to provide information on emergency plans and the implementation process. Collaborate with the Audit Manager in the testing and improvements of Business Continuity Plans for essential functions of the University. Minimum Qualifications A Bachelor's Degree from an accredited four-year college or university in Emergency Management, Public Administration, Public Policy, Business Administration, or related area. Three (3) years of related practical experience and a minimum of three years of experience supervising/managing professional staff. Required Qualifications Thorough knowledge of emergency management programs. Knowledge of principles, concepts and terminology in emergency preparedness and of legal/regulatory basis for current emergency management programs. Well versed in Standardized Emergency Management Systems (SEMS), Incident Command System (ICS), the California Emergency Services Act, the Natural Disaster Assistance Act, and the Robert T. Stafford Act. Participate and be a member in regional organizations such as the CA Office of Emergency Services Mutual Aid Regional Advisory Committee (MARAC), California Emergency Services Association, International Association of Emergency Managers, etc. Ability to train others and provide lead work direction. Interpret, and apply a wide variety of policies and procedures to develop conclusions and make recommendations. Perform basic research and statistical analysis. Analyze data and make accurate projections using business mathematics and basic statistics. Communicate effectively both orally and in writing. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Emergency Manager will be evaluated on each. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: Nov 14 2023 Pacific Standard Time Applications close: Apr 30 2024 Pacific Daylight Time Closing Date/Time:
CALAVERAS COUNTY, CA
San Andreas, California, United States
Position Description Under general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 911, emergency, and non-emergency calls for service; inputs calls into computer system; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities. DISTINGUISHING CHARACTERISTICS: The 911 Call Taker is the entry level classification of the Dispatcher series, which consists of the 911 Call Taker and Dispatcher (Entry Level and Lateral). The 911 Call Taker is distinguished from Dispatcher which is required to dispatch units and coordinate the responses of emergency personnel. While a background in similar tasks/duties may be helpful to the incumbent, direct experience in a police dispatch related environment is not necessary. Positions in this class are flexibly staffed and may be eligible for advancement (reclassification) to Dispatcher-Entry Level if the incumbent meets the qualification standards of the Dispatcher Entry level classification, demonstrates an ability to perform the full scope of the work, has passed the probationary period, and meets performance standards. Incumbents are not automatically promoted to the higher level; available funding and the needs of the department determine the level of assignment. In addition, all requests for advancement are subject to final approval by the Sheriff, in consultation with the Human Resources Director. Example of Duties The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices . Receives, classifies, and prioritizes all incoming calls and texts to the dispatch center including 911 calls, emergency, and non-emergency calls received from citizens and allied agencies requesting service or information; operates a variety of public safety communications equipment including 911 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio system. Evaluates response necessary as dictated by a given request for service; determines nature, location, and priority of calls; operates computer aided dispatch system to create calls for service within response criteria guidelines; transfers calls to other appropriate agency in accordance with established procedures; obtains and dispatches other support services as necessary. Monitors multiple radio frequencies; relays non-emergency information to public safety personnel in the field. Retrieves and interprets information from local, state, and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees, and other related information; relays information to officers in the field. Operates computer terminals to enter, modify, and retrieve data such as stolen and recovered property, towed and stolen vehicles, missing and unidentified persons, citations, driver license and vehicle registration information, and warrants on wanted persons; composes and transmits messages to other agencies. Enters and removes data and information from various local, statewide, and national law enforcement computer systems including the Records Management System (RMS), Criminal Justice Information System (CJIS), and National Crime Information Center (NCIC); provides support to officers by gathering information from various computer systems including DMV, CLETS, and the County’s KPF system. Performs related duties as required. Minimum Qualifications The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Operations, services, and activities of a public safety telecommunications and dispatch center. Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems. Law enforcement and emergency service procedures for responding to and handling reported incidents. Techniques of questioning for both emergency and non-emergency calls. Methods and techniques of receiving, and prioritizing emergency and non-emergency calls for service. Radio codes currently used by the Calaveras County Sheriff’s Office. Functions of the Sheriff’s Office and other County departments. Geographic features and locations within the area served. English usage, spelling, grammar, and punctuation. Modern office procedures, methods, and computer equipment. Pertinent federal, state, and local laws, codes, and regulations. Methods and techniques of telephone etiquette. Methods and techniques of conflict resolution. Principles and procedures of record keeping. Skill and Ability to: Respond to and resolve difficult and sensitive citizen inquiries and complaints. Effectively communicate and elicit information from upset and irate callers. Speak clearly and concisely in an understandable voice via radio and telephone and in person. Hear and distinguish radio voice traffic within normal levels and over background noise. Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take. Think quickly, calmly, and clearly in emergency situations. Perform multiple tasks simultaneously. Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment. Operate specialized public safety computer systems and applications. Read and interpret maps and other navigational resources and give directions. Type and enter data accurately at a speed necessary for successful job performance. Work under pressure, exercise good judgment, and make sound decisions in emergency situations. Understand and follow oral and written instructions. Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures. Maintain composure, alertness and concentration while working for extended periods of time. Compile, maintain, process, and prepare a variety of records and reports. Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report. Maintain confidentiality. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Training, Experience and Certifications: Equivalent to the completion of the twelfth grade AND one (1) year of work experience involving public contact. Special Requirements Must be at least 18 years of age at the time of hire. Incumbent will need to pass a background investigation which may include a polygraph, psychological and medical evaluation. Bargaining Unit 10 - Calaveras County Public Service Employees Association For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Uniform Allowance: $650.04 per calendar year for specific positionssplit into monthly payments.Payments will be made monthly on the second pay check. Qualifying Classifications : Crime Scene Specialist/Property Room Manager, Deputy Probation Officer I/II/III, Correctional Cook I/II, Correctional Technician, Correctional Officer, Correctional Corporal, Correctional Sergeant, Dispatcher Clerk, Sr. Dispatcher, and Animal Control Officer I/II/III. The County shall pay a two hundred dollar and four cent ($200.04) per calendar year uniform maintenance allowance to Animal Shelter Assistant. Uniform Allowance(Shirt): $200.04 per calendar year split into monthly payments. Qualifying Classifications : Animal Shelter Assistant Professional Time Off : 80 hours annually, prorated to 40 hours if hired after July 1st. Qualifying Classifications : Deputy District Attorney I/II/III/IV Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$50 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from arepresentative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance LEGALSHEILD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. ??????? SAFETY CalPERS: for Correctional Officer, Correctional Corporal, Correctional Sergeant and Deputy Probation Officer I/II/III. CLASSIC MEMBERS: 3% at 50 PEPRA MEMBERS: 2.7% at 57 Additional Retirement Plan: The County offers a 457(b) Government plan. Employees can contribute to this deferred compensation plan ( Pre-Tax ).The County currently utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous
Mar 08, 2024
Temporary
Position Description Under general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 911, emergency, and non-emergency calls for service; inputs calls into computer system; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities. DISTINGUISHING CHARACTERISTICS: The 911 Call Taker is the entry level classification of the Dispatcher series, which consists of the 911 Call Taker and Dispatcher (Entry Level and Lateral). The 911 Call Taker is distinguished from Dispatcher which is required to dispatch units and coordinate the responses of emergency personnel. While a background in similar tasks/duties may be helpful to the incumbent, direct experience in a police dispatch related environment is not necessary. Positions in this class are flexibly staffed and may be eligible for advancement (reclassification) to Dispatcher-Entry Level if the incumbent meets the qualification standards of the Dispatcher Entry level classification, demonstrates an ability to perform the full scope of the work, has passed the probationary period, and meets performance standards. Incumbents are not automatically promoted to the higher level; available funding and the needs of the department determine the level of assignment. In addition, all requests for advancement are subject to final approval by the Sheriff, in consultation with the Human Resources Director. Example of Duties The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices . Receives, classifies, and prioritizes all incoming calls and texts to the dispatch center including 911 calls, emergency, and non-emergency calls received from citizens and allied agencies requesting service or information; operates a variety of public safety communications equipment including 911 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio system. Evaluates response necessary as dictated by a given request for service; determines nature, location, and priority of calls; operates computer aided dispatch system to create calls for service within response criteria guidelines; transfers calls to other appropriate agency in accordance with established procedures; obtains and dispatches other support services as necessary. Monitors multiple radio frequencies; relays non-emergency information to public safety personnel in the field. Retrieves and interprets information from local, state, and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees, and other related information; relays information to officers in the field. Operates computer terminals to enter, modify, and retrieve data such as stolen and recovered property, towed and stolen vehicles, missing and unidentified persons, citations, driver license and vehicle registration information, and warrants on wanted persons; composes and transmits messages to other agencies. Enters and removes data and information from various local, statewide, and national law enforcement computer systems including the Records Management System (RMS), Criminal Justice Information System (CJIS), and National Crime Information Center (NCIC); provides support to officers by gathering information from various computer systems including DMV, CLETS, and the County’s KPF system. Performs related duties as required. Minimum Qualifications The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Operations, services, and activities of a public safety telecommunications and dispatch center. Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems. Law enforcement and emergency service procedures for responding to and handling reported incidents. Techniques of questioning for both emergency and non-emergency calls. Methods and techniques of receiving, and prioritizing emergency and non-emergency calls for service. Radio codes currently used by the Calaveras County Sheriff’s Office. Functions of the Sheriff’s Office and other County departments. Geographic features and locations within the area served. English usage, spelling, grammar, and punctuation. Modern office procedures, methods, and computer equipment. Pertinent federal, state, and local laws, codes, and regulations. Methods and techniques of telephone etiquette. Methods and techniques of conflict resolution. Principles and procedures of record keeping. Skill and Ability to: Respond to and resolve difficult and sensitive citizen inquiries and complaints. Effectively communicate and elicit information from upset and irate callers. Speak clearly and concisely in an understandable voice via radio and telephone and in person. Hear and distinguish radio voice traffic within normal levels and over background noise. Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take. Think quickly, calmly, and clearly in emergency situations. Perform multiple tasks simultaneously. Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment. Operate specialized public safety computer systems and applications. Read and interpret maps and other navigational resources and give directions. Type and enter data accurately at a speed necessary for successful job performance. Work under pressure, exercise good judgment, and make sound decisions in emergency situations. Understand and follow oral and written instructions. Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures. Maintain composure, alertness and concentration while working for extended periods of time. Compile, maintain, process, and prepare a variety of records and reports. Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report. Maintain confidentiality. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Training, Experience and Certifications: Equivalent to the completion of the twelfth grade AND one (1) year of work experience involving public contact. Special Requirements Must be at least 18 years of age at the time of hire. Incumbent will need to pass a background investigation which may include a polygraph, psychological and medical evaluation. Bargaining Unit 10 - Calaveras County Public Service Employees Association For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Uniform Allowance: $650.04 per calendar year for specific positionssplit into monthly payments.Payments will be made monthly on the second pay check. Qualifying Classifications : Crime Scene Specialist/Property Room Manager, Deputy Probation Officer I/II/III, Correctional Cook I/II, Correctional Technician, Correctional Officer, Correctional Corporal, Correctional Sergeant, Dispatcher Clerk, Sr. Dispatcher, and Animal Control Officer I/II/III. The County shall pay a two hundred dollar and four cent ($200.04) per calendar year uniform maintenance allowance to Animal Shelter Assistant. Uniform Allowance(Shirt): $200.04 per calendar year split into monthly payments. Qualifying Classifications : Animal Shelter Assistant Professional Time Off : 80 hours annually, prorated to 40 hours if hired after July 1st. Qualifying Classifications : Deputy District Attorney I/II/III/IV Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$50 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from arepresentative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance LEGALSHEILD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. ??????? SAFETY CalPERS: for Correctional Officer, Correctional Corporal, Correctional Sergeant and Deputy Probation Officer I/II/III. CLASSIC MEMBERS: 3% at 50 PEPRA MEMBERS: 2.7% at 57 Additional Retirement Plan: The County offers a 457(b) Government plan. Employees can contribute to this deferred compensation plan ( Pre-Tax ).The County currently utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary The Enrollment Management Department at San Jose State University supports the academic mission of the University and collaboratively works with the campus and external community to enhance student success. The Admissions Communication Counselor performs various functions under the supervision of the Associate Director of Enrollment Management Communication, but works collaboratively with other units in Enrollment Management and Graduate Admissions and Program Evaluations to collect, synthesize, and deliver a variety of interdependent communication messages in support of recruiting, admitting, enrolling and retaining students to the university. The Admissions Communication Counselor performs tasks related to the functional and technical communication cycle from the point of pre-application through enrollment. This position provides accurate and timely information via the phone, email, messaging, social media, and other technology such as chat sessions, chat bot and virtual advising. Working under minimal supervision, the position is responsible for supporting a communication system that attracts, recruits, and enrolls academically qualified, culturally diverse, and socially conscious populations of undergraduate and graduate students. As a representative for San Jose State University, this position maintains a high level of knowledge of requirements, processes, and regulations to facilitate students’ decisions to apply and attend SJSU. The Admissions Communication Counselor will develop and maintain accurate and transparent documentation of the communication process and workflow in order to maintain levels of productivity, quality of counseling. Key Responsibilities Ensures the effective communication process (from recruitment to enrollment) to students and their families, and supports the yield process and activities for admitted students Maintains knowledge of recruitment and admission programs and services. Keeps current and interprets California State University (CSU) policies and procedures and office practices, by participating in training, and working meetings on a regular basis Identifies, maps, and communicates the pre-admission to enrolled student process, addressing questions from students and parents regarding admission and enrollment at San Jose State University Communicates effectively with students regarding their on-line checklist items and their individual status in various SJSU processes. Communication takes place across a variety of media including, but not limited to, phone, email, chat and social media Maintains knowledge of admission policy and procedure. Develops and maintains updated knowledge base of application and admission policies and procedures. Interprets federal, state, and Chancellor’s Office admission eligibility criteria and follows established office practices Assists students by email, live chat and phone (and other forms of media) by answering questions during office hours and additional special hours. Responsible for explaining to students and parents the various documents that may be requested for the application process, including transcripts, test scores and documents related to domestic and international admission processes Attends conferences and seminars regarding CSU admission eligibility criteria and processes Knowledge, Skills & Abilities Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally Must possess excellent customer service and public relations skills Must have knowledge of methods, procedures, practices and activities of the program area Ability to interpret and apply program rules and regulations Ability to maintain confidentiality and appropriately handle sensitive communications with students, parents, employees and external agencies Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible Ability to compose and appropriately format correspondence and reports Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements Ability to reason logically Ability to advise students individually and in groups on routine matters where required Ability to recognize multicultural, multi-gendered, and multi-aged value systems and work accordingly Knowledge of technology and software applications such as: word processing, spreadsheet, database management, and communication tools Ability to perform accurately in a detail-oriented environment Ability to plan and execute multiple work priorities, organize and plan work and projects Ability to recognize patterns in student inquiries and communicate those patterns to management Ability to prioritize inquiries across media to address time sensitive concerns with greater urgency Ability to identify and resolve student concerns with Enrollment processes and procedures Working knowledge of document types such as transcripts, forms, and test scores Ability to communicate with constituents in a professional and respectful manner Required Qualifications Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job-related field may be substituted for one year of professional experience. Preferred Qualifications Bachelor’s Degree Required Experience working with students providing educational advising and counseling services Experience with applying policies and procedures in a higher education environment, preferably in admissions services Experience demonstrating ability to analyze and interpret complex document requirements Experience utilizing PeopleSoft or similar technology systems Excellent written communication skills Compensation Classification: Student Services Professional II Anticipated Hiring Range: $4,610/month - $4,891/month CSU Salary Range: $4,610/month - $6,556/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: January 19, 2024 through February 4, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jan 19 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary The Enrollment Management Department at San Jose State University supports the academic mission of the University and collaboratively works with the campus and external community to enhance student success. The Admissions Communication Counselor performs various functions under the supervision of the Associate Director of Enrollment Management Communication, but works collaboratively with other units in Enrollment Management and Graduate Admissions and Program Evaluations to collect, synthesize, and deliver a variety of interdependent communication messages in support of recruiting, admitting, enrolling and retaining students to the university. The Admissions Communication Counselor performs tasks related to the functional and technical communication cycle from the point of pre-application through enrollment. This position provides accurate and timely information via the phone, email, messaging, social media, and other technology such as chat sessions, chat bot and virtual advising. Working under minimal supervision, the position is responsible for supporting a communication system that attracts, recruits, and enrolls academically qualified, culturally diverse, and socially conscious populations of undergraduate and graduate students. As a representative for San Jose State University, this position maintains a high level of knowledge of requirements, processes, and regulations to facilitate students’ decisions to apply and attend SJSU. The Admissions Communication Counselor will develop and maintain accurate and transparent documentation of the communication process and workflow in order to maintain levels of productivity, quality of counseling. Key Responsibilities Ensures the effective communication process (from recruitment to enrollment) to students and their families, and supports the yield process and activities for admitted students Maintains knowledge of recruitment and admission programs and services. Keeps current and interprets California State University (CSU) policies and procedures and office practices, by participating in training, and working meetings on a regular basis Identifies, maps, and communicates the pre-admission to enrolled student process, addressing questions from students and parents regarding admission and enrollment at San Jose State University Communicates effectively with students regarding their on-line checklist items and their individual status in various SJSU processes. Communication takes place across a variety of media including, but not limited to, phone, email, chat and social media Maintains knowledge of admission policy and procedure. Develops and maintains updated knowledge base of application and admission policies and procedures. Interprets federal, state, and Chancellor’s Office admission eligibility criteria and follows established office practices Assists students by email, live chat and phone (and other forms of media) by answering questions during office hours and additional special hours. Responsible for explaining to students and parents the various documents that may be requested for the application process, including transcripts, test scores and documents related to domestic and international admission processes Attends conferences and seminars regarding CSU admission eligibility criteria and processes Knowledge, Skills & Abilities Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally Must possess excellent customer service and public relations skills Must have knowledge of methods, procedures, practices and activities of the program area Ability to interpret and apply program rules and regulations Ability to maintain confidentiality and appropriately handle sensitive communications with students, parents, employees and external agencies Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible Ability to compose and appropriately format correspondence and reports Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements Ability to reason logically Ability to advise students individually and in groups on routine matters where required Ability to recognize multicultural, multi-gendered, and multi-aged value systems and work accordingly Knowledge of technology and software applications such as: word processing, spreadsheet, database management, and communication tools Ability to perform accurately in a detail-oriented environment Ability to plan and execute multiple work priorities, organize and plan work and projects Ability to recognize patterns in student inquiries and communicate those patterns to management Ability to prioritize inquiries across media to address time sensitive concerns with greater urgency Ability to identify and resolve student concerns with Enrollment processes and procedures Working knowledge of document types such as transcripts, forms, and test scores Ability to communicate with constituents in a professional and respectful manner Required Qualifications Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job-related field may be substituted for one year of professional experience. Preferred Qualifications Bachelor’s Degree Required Experience working with students providing educational advising and counseling services Experience with applying policies and procedures in a higher education environment, preferably in admissions services Experience demonstrating ability to analyze and interpret complex document requirements Experience utilizing PeopleSoft or similar technology systems Excellent written communication skills Compensation Classification: Student Services Professional II Anticipated Hiring Range: $4,610/month - $4,891/month CSU Salary Range: $4,610/month - $6,556/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: January 19, 2024 through February 4, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jan 19 2024 Pacific Standard Time Applications close: Closing Date/Time: