TEXAS PARKS AND WILDLIFE
Meridian, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Maintenance Specialist I-V Army 12C, 12G, 12N, 12V, 12W, 91C, 91E, 91J, 91L, 914A Maintenance Specialist I-V Navy AB, AN, BM, BU, CM, CN, DC, EO, FN, HT, SN, SW, 914A Maintenance Specialist I-V Coast Guard BM, DC, MK, DOSN, ENG, MAT Maintenance Specialist I-V Marine Corps 1169, 1171, 1300, 1316, 1371 Maintenance Specialist I-V Air Force 3E2X1, 3E3X1, 3E4X1, 3E4X3 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Daniel Stauffer, (254) 435-2536 PHYSICAL WORK ADDRESS: Meridian State Park, 173 Park Road 7, Meridian, Texas 76665 GENERAL DESCRIPTION: Under the direction of the Maintenance Supervisor, this position performs complex (journey-level) building maintenance and construction work including the daily operation and maintenance of park facilities, grounds, and equipment for Meridian State Park. Serves as the Back-Up Utility Plant Operator (UPO) and assists in the operation, maintenance, and repairs to the Water Distribution System and Wastewater Systems. Responsible for regulatory compliance in all utility operations and completion of required reports and laboratory testing as required by the Texas Commission on Environmental Quality (TCEQ) and Texas Parks and Wildlife Department (TPWD). Operates all types of equipment such as trucks, tractors, mowers, and power tools. Provides quality visitor services by, providing information, and quality customer service to visitors. Assists in enforcing park rules and regulations, performs resource management tasks, and interprets the parks natural resources. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: Three years facility, equipment, or grounds maintenance experience. Licensure: If driving is required, applicant must possess a valid State driver's license. Must possess or be able to obtain, within one year of employment, a class "D" Water and Wastewater license issued by the Texas Commission on Environmental Quality (TCEQ). NOTE: Retention of position is contingent upon obtaining and maintaining license and compliance with the Texas Commission on Environmental Quality's (TCEQ) Criminal Conviction Guidelines. ACCEPTABLE SUBSTITUTIONS Experience: Thirty semester hours from an accredited college or university may substitute for one year of the required experience, with a maximum substitution of two years. PREFERRED QUALIFICATIONS Experience: Customer service, outdoor education, and/or public relations experience. Water and wastewater experience. Licensure: Current class "D" Water and Wastewater license issued by the Texas Commission on Environmental Quality (TCEQ). KNOWLEDGE, SKILLS AND ABILITIES Knowledge of building and facility repair techniques, such as carpentry, plumbing, electrical, or mechanical; Knowledge of general maintenance techniques; Knowledge of general custodial duties; Knowledge of TCEQ rules and regulations governing the proper operation and performance standards for wastewater and water treatment plants; Knowledge of the construction, repair, maintenance, and operation of buildings, equipment, utility systems, and of welding procedures and techniques; Knowledge of building materials; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in the use of hand and power tools, mowers, trimmers, tractors, boats, vehicles, welders, generators, and other mechanical equipment; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in providing quality customer service in a courteous and professional manner; Skill in selecting appropriate tools and equipment and in troubleshooting situations to determine appropriate actions to resolve problems; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to operate and maintain utility systems in accordance with TCEQ rules and regulations; Ability to follow instructions; Ability to work from drawings, diagrams, or blueprints; Ability to estimate materials; Ability to apply proper methods, techniques, and procedures in the maintenance and repair of buildings and equipment; Ability to provide guidance to others; Ability to perform manual labor, including lifting supplies and materials up to 50 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work in a public park with overnight camping and day use; Required to work hours other than 8:00 a.m. to 5:00 p.m., with days off other than Saturdays, Sundays, and holidays; Required to respond to emergencies and on-call situations; Required to perform manual labor including, lifting supplies and materials up to 50 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: Apr 8, 2024, 11:59:00 PM
Mar 26, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Maintenance Specialist I-V Army 12C, 12G, 12N, 12V, 12W, 91C, 91E, 91J, 91L, 914A Maintenance Specialist I-V Navy AB, AN, BM, BU, CM, CN, DC, EO, FN, HT, SN, SW, 914A Maintenance Specialist I-V Coast Guard BM, DC, MK, DOSN, ENG, MAT Maintenance Specialist I-V Marine Corps 1169, 1171, 1300, 1316, 1371 Maintenance Specialist I-V Air Force 3E2X1, 3E3X1, 3E4X1, 3E4X3 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Daniel Stauffer, (254) 435-2536 PHYSICAL WORK ADDRESS: Meridian State Park, 173 Park Road 7, Meridian, Texas 76665 GENERAL DESCRIPTION: Under the direction of the Maintenance Supervisor, this position performs complex (journey-level) building maintenance and construction work including the daily operation and maintenance of park facilities, grounds, and equipment for Meridian State Park. Serves as the Back-Up Utility Plant Operator (UPO) and assists in the operation, maintenance, and repairs to the Water Distribution System and Wastewater Systems. Responsible for regulatory compliance in all utility operations and completion of required reports and laboratory testing as required by the Texas Commission on Environmental Quality (TCEQ) and Texas Parks and Wildlife Department (TPWD). Operates all types of equipment such as trucks, tractors, mowers, and power tools. Provides quality visitor services by, providing information, and quality customer service to visitors. Assists in enforcing park rules and regulations, performs resource management tasks, and interprets the parks natural resources. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: Three years facility, equipment, or grounds maintenance experience. Licensure: If driving is required, applicant must possess a valid State driver's license. Must possess or be able to obtain, within one year of employment, a class "D" Water and Wastewater license issued by the Texas Commission on Environmental Quality (TCEQ). NOTE: Retention of position is contingent upon obtaining and maintaining license and compliance with the Texas Commission on Environmental Quality's (TCEQ) Criminal Conviction Guidelines. ACCEPTABLE SUBSTITUTIONS Experience: Thirty semester hours from an accredited college or university may substitute for one year of the required experience, with a maximum substitution of two years. PREFERRED QUALIFICATIONS Experience: Customer service, outdoor education, and/or public relations experience. Water and wastewater experience. Licensure: Current class "D" Water and Wastewater license issued by the Texas Commission on Environmental Quality (TCEQ). KNOWLEDGE, SKILLS AND ABILITIES Knowledge of building and facility repair techniques, such as carpentry, plumbing, electrical, or mechanical; Knowledge of general maintenance techniques; Knowledge of general custodial duties; Knowledge of TCEQ rules and regulations governing the proper operation and performance standards for wastewater and water treatment plants; Knowledge of the construction, repair, maintenance, and operation of buildings, equipment, utility systems, and of welding procedures and techniques; Knowledge of building materials; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in the use of hand and power tools, mowers, trimmers, tractors, boats, vehicles, welders, generators, and other mechanical equipment; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in providing quality customer service in a courteous and professional manner; Skill in selecting appropriate tools and equipment and in troubleshooting situations to determine appropriate actions to resolve problems; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to operate and maintain utility systems in accordance with TCEQ rules and regulations; Ability to follow instructions; Ability to work from drawings, diagrams, or blueprints; Ability to estimate materials; Ability to apply proper methods, techniques, and procedures in the maintenance and repair of buildings and equipment; Ability to provide guidance to others; Ability to perform manual labor, including lifting supplies and materials up to 50 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work in a public park with overnight camping and day use; Required to work hours other than 8:00 a.m. to 5:00 p.m., with days off other than Saturdays, Sundays, and holidays; Required to respond to emergencies and on-call situations; Required to perform manual labor including, lifting supplies and materials up to 50 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: Apr 8, 2024, 11:59:00 PM
TEXAS PARKS AND WILDLIFE
Vanderpool, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Maintenance Specialist I-V Army 12C, 12G, 12N, 12V, 12W, 91C, 91E, 91J, 91L, 914A Maintenance Specialist I-V Navy AB, AN, BM, BU, CM, CN, DC, EO, FN, HT, SN, SW, 914A Maintenance Specialist I-V Coast Guard BM, DC, MK, DOSN, ENG, MAT Maintenance Specialist I-V Marine Corps 1169, 1171, 1300, 1316, 1371 Maintenance Specialist I-V Air Force 3E2X1, 3E3X1, 3E4X1, 3E4X3 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Amanda Zumwalt, (830) 966-3413 PHYSICAL WORK ADDRESS: Lost Maples State Natural Area, 37221 FM 187 Vanderpool, TX 78885 GENERAL DESCRIPTION : Under the direction of the Maintenance Supervisor, this position is responsible for daily operation, maintenance, and repair associated with Lost Maples State Natural Area. Performs complex (journey-level) building maintenance and construction work. Performs preventative maintenance (cleaning/inspecting) of buildings, restroom facilities, equipment, and park grounds. Serves as the Back-Up Utility Plant Operator (UPO) and assists in the operation, maintenance and repairs to the Water Distribution System and Wastewater Treatment Systems. Responsible for regulatory compliance in all utility operations and completion of required reports and laboratory testing as required by the Texas Commission on Environmental Quality (TCEQ) and the Texas Parks and Wildlife Department. Operates all types of equipment such as trucks, tractors, mowers and power tools. Performs as the Additional Duty Safety Officer (ADSO). Assists in enforcing park rules and regulations, performs resource management tasks and interprets the parks natural resources. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : Three years facility, equipment or grounds maintenance experience. Licensure : If driving is required, applicant must possess a valid State driver's license; Must possess or be able to obtain, within one year of employment, a class "D" Water and Wastewater license issued by the Texas Commission on Environmental Quality (TCEQ); Must possess or be able to obtain, within two years of employment, a class "C" Water and Wastewater license issued by the Texas Commission on Environmental Quality (TCEQ). NOTE: Retention of position contingent upon obtaining and maintaining required licenses and compliance with the Texas Commission on Environmental Quality's (TCEQ) Criminal Conviction Guidelines. ACCEPTABLE SUBSTITUTIONS : Experience : Thirty semester hours from an accredited college or university may substitute for one year of the required experience, with a maximum substitution of two years. PREFERRED QUALIFICATIONS : Experience : Experience working with the public; Experience working with water or wastewater systems; Customer service and public relations experience. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of building and facility repair techniques such as carpentry, plumbing, electrical or mechanical; Knowledge of general maintenance techniques; Knowledge of general custodial duties; Knowledge of wastewater collection and water distribution systems; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in the use of hand and power tools, mowers, trimmers, tractors, boats, vehicles, welders, generators and other mechanical equipment; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in providing quality customer service in a courteous and professional manner; Skill in managing several projects simultaneously; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to operate and maintain utility systems in accordance with TCEQ rules and regulations; Ability to accurately monitor, test and maintain a water and/or wastewater plant; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to perform manual labor including, lifting supplies and materials up to 50 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a public park with overnight camping and day use; Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Required to work extended hours during peak season; Required to respond to emergency situations; Required to perform work outdoors, occasionally in adverse weather conditions; Required to perform manual labor including, lifting supplies and materials up to 50 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 2, 2024, 11:59:00 PM
Mar 20, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Maintenance Specialist I-V Army 12C, 12G, 12N, 12V, 12W, 91C, 91E, 91J, 91L, 914A Maintenance Specialist I-V Navy AB, AN, BM, BU, CM, CN, DC, EO, FN, HT, SN, SW, 914A Maintenance Specialist I-V Coast Guard BM, DC, MK, DOSN, ENG, MAT Maintenance Specialist I-V Marine Corps 1169, 1171, 1300, 1316, 1371 Maintenance Specialist I-V Air Force 3E2X1, 3E3X1, 3E4X1, 3E4X3 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Amanda Zumwalt, (830) 966-3413 PHYSICAL WORK ADDRESS: Lost Maples State Natural Area, 37221 FM 187 Vanderpool, TX 78885 GENERAL DESCRIPTION : Under the direction of the Maintenance Supervisor, this position is responsible for daily operation, maintenance, and repair associated with Lost Maples State Natural Area. Performs complex (journey-level) building maintenance and construction work. Performs preventative maintenance (cleaning/inspecting) of buildings, restroom facilities, equipment, and park grounds. Serves as the Back-Up Utility Plant Operator (UPO) and assists in the operation, maintenance and repairs to the Water Distribution System and Wastewater Treatment Systems. Responsible for regulatory compliance in all utility operations and completion of required reports and laboratory testing as required by the Texas Commission on Environmental Quality (TCEQ) and the Texas Parks and Wildlife Department. Operates all types of equipment such as trucks, tractors, mowers and power tools. Performs as the Additional Duty Safety Officer (ADSO). Assists in enforcing park rules and regulations, performs resource management tasks and interprets the parks natural resources. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : Three years facility, equipment or grounds maintenance experience. Licensure : If driving is required, applicant must possess a valid State driver's license; Must possess or be able to obtain, within one year of employment, a class "D" Water and Wastewater license issued by the Texas Commission on Environmental Quality (TCEQ); Must possess or be able to obtain, within two years of employment, a class "C" Water and Wastewater license issued by the Texas Commission on Environmental Quality (TCEQ). NOTE: Retention of position contingent upon obtaining and maintaining required licenses and compliance with the Texas Commission on Environmental Quality's (TCEQ) Criminal Conviction Guidelines. ACCEPTABLE SUBSTITUTIONS : Experience : Thirty semester hours from an accredited college or university may substitute for one year of the required experience, with a maximum substitution of two years. PREFERRED QUALIFICATIONS : Experience : Experience working with the public; Experience working with water or wastewater systems; Customer service and public relations experience. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of building and facility repair techniques such as carpentry, plumbing, electrical or mechanical; Knowledge of general maintenance techniques; Knowledge of general custodial duties; Knowledge of wastewater collection and water distribution systems; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in the use of hand and power tools, mowers, trimmers, tractors, boats, vehicles, welders, generators and other mechanical equipment; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in providing quality customer service in a courteous and professional manner; Skill in managing several projects simultaneously; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to operate and maintain utility systems in accordance with TCEQ rules and regulations; Ability to accurately monitor, test and maintain a water and/or wastewater plant; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to perform manual labor including, lifting supplies and materials up to 50 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a public park with overnight camping and day use; Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Required to work extended hours during peak season; Required to respond to emergency situations; Required to perform work outdoors, occasionally in adverse weather conditions; Required to perform manual labor including, lifting supplies and materials up to 50 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 2, 2024, 11:59:00 PM
Our Water Meter Technician II performs water meter installations, maintenance, and repairs of ¾” to 6” water meters. They also serve as a lead in the water meter shop and ensures all daily work is assigned and completed. The salary range for our Water Meter Technician II is $25.47 to $33.03 per hour, with a hiring range of $25.47 to $28.75 per hour, depending on experience and qualifications. This opportunity will be available until Monday, April 22, 2024 at 4:00pm. A current resume is required. Please upload any required certifications, including operator ID. The City of Loveland is seeking a talented Water Meter Technician II who has a passion for serving our community. Meter Technicians have the opportunity to collaborate with many divisions across the city including water and wastewater treatments plants, water operations, parks department, police services, Loveland Fire Department and interact with and educate the public. Our ideal candidate has a background that demonstrates experience installing, testing, inspecting, and troubleshooting water meters or similar plumbing skills such as repairing backflows, performing pressure testing or working on valves and distribution systems. Our meter technicians serve the community and must demonstrate flexibility, adaptability, attention to detail, exceptional customer service and communication. You’ll join a passionate and fun group who enjoy an exceptional work life balance and who support opportunities for growth. Management Level & Responsibilities: This position has no supervisory responsibilities. Essential Functions Assembles, maintains, tests, exchanges and repairs ¾” to 6” water meters. Monitors water meter inventory and orders supplies as needed. Serves a lead worker. Performs ¾” to 2” water taps. Performs 4” and 6” sewer taps. Operates meter test bench to verify accuracy of meters. Maintains precise records and information with respect to meter history and performance. Performs Inspections of water meter vaults, meter pits, service lines and sewer service installs/taps. Assigns work to all meter techs using a daily work order system (CIS) to complete service orders such as leak checks, pressure checks, turn off/on, meter tests, GPS, meter downloads, customer complaints and any other public relation needs. Upgrade existing water infrastructure to meet current standards. Interacts with developers, contractors, and engineering companies on water meter vaults/pit installations. Provides technical support to utility billing and meter reading. Assists with maintenance and repairs on large PRV’s. Assists with coordination of projects or problems of adjacent water districts. Assists water operations with water main breaks, service line repairs, jetting and sewer backups. Assists CCC specialist with surveys and backflow testing. Required after hours duty rotation after six months. Other Job Functions Provides feedback and information to supervisor for budget and special projects. Provides routine maintenance to assigned equipment and vehicles. Trains new employees on meter testing, CIS system, GIS system, and all other aspects related to the water meter shop. Performs other duties as assigned Knowledge, Skills, and Abilities Required Comprehensive knowledge of water meters, water and sewer taps and meter installations. Ability to test, disassemble, repair, and calibrate water meters of all sizes. Leadership skills and ability to assign tasks and prioritize work. Knowledge of design specifications and practical applications. Knowledge of State and City water metering acts/ordinances and trade association standards. Knowledge of pipeline construction specification and safety practices. General knowledge of water and wastewater systems, backflow prevention and cross connection control. Familiarity of City codes and development standards. Ability to effectively communicate verbally and in writing with customers and co-workers. Ability to demonstrate good customer service skills by filling out work orders with all required information and effectively deal with angry and emotional customers. Ability to make decision out in the field per industry standards. Knowledge of confined space entry procedures. Preferred: Ability to help budget and maintain a comprehensive inventory for parts and supplies. Licenses or Certifications Must have a valid Driver’s License. Must have a Colorado Class I Water Distribution Certificate. Must have a Cross Connection Control Certification recognized by the Colorado Department of Public Health and Environment or the ability to obtain certification within one (1) year of employment. Education: High School / GED required Work Experience Directly Related: Three (3) years of water meter experience or a combination of water meter, water/wastewater utility, and irrigation/backflow prevention experience. Preferred: Confined Space training/certificate. Trenching and Excavating training/certificate. Cross Connection Control Tester Certification. Level of Physical Effort: Strenuous to extreme physical effort that includes frequent use of heavy objects (e.g., 50+ pounds) and may also use heavy tools or require strenuous application in awkward positions. Hazards : Occasional hazards that are predictable or well protected against Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefits Information Benefit Eligible Benefits Package Includes: Two (2) medical plans, Dental, Vision (for self/ spouse/ children) Employee Health & Wellness Center (self/family) Paid vacation, holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match Comprehensive Employee Assistance Program Voluntary 529 College Invest program Tuition Reimbursement Personal and Professional Development opportunities Discounted recreation passes Employee recognition program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information. A driving record and criminal history background check will be obtained pre-employment.
Mar 12, 2024
Full Time
Our Water Meter Technician II performs water meter installations, maintenance, and repairs of ¾” to 6” water meters. They also serve as a lead in the water meter shop and ensures all daily work is assigned and completed. The salary range for our Water Meter Technician II is $25.47 to $33.03 per hour, with a hiring range of $25.47 to $28.75 per hour, depending on experience and qualifications. This opportunity will be available until Monday, April 22, 2024 at 4:00pm. A current resume is required. Please upload any required certifications, including operator ID. The City of Loveland is seeking a talented Water Meter Technician II who has a passion for serving our community. Meter Technicians have the opportunity to collaborate with many divisions across the city including water and wastewater treatments plants, water operations, parks department, police services, Loveland Fire Department and interact with and educate the public. Our ideal candidate has a background that demonstrates experience installing, testing, inspecting, and troubleshooting water meters or similar plumbing skills such as repairing backflows, performing pressure testing or working on valves and distribution systems. Our meter technicians serve the community and must demonstrate flexibility, adaptability, attention to detail, exceptional customer service and communication. You’ll join a passionate and fun group who enjoy an exceptional work life balance and who support opportunities for growth. Management Level & Responsibilities: This position has no supervisory responsibilities. Essential Functions Assembles, maintains, tests, exchanges and repairs ¾” to 6” water meters. Monitors water meter inventory and orders supplies as needed. Serves a lead worker. Performs ¾” to 2” water taps. Performs 4” and 6” sewer taps. Operates meter test bench to verify accuracy of meters. Maintains precise records and information with respect to meter history and performance. Performs Inspections of water meter vaults, meter pits, service lines and sewer service installs/taps. Assigns work to all meter techs using a daily work order system (CIS) to complete service orders such as leak checks, pressure checks, turn off/on, meter tests, GPS, meter downloads, customer complaints and any other public relation needs. Upgrade existing water infrastructure to meet current standards. Interacts with developers, contractors, and engineering companies on water meter vaults/pit installations. Provides technical support to utility billing and meter reading. Assists with maintenance and repairs on large PRV’s. Assists with coordination of projects or problems of adjacent water districts. Assists water operations with water main breaks, service line repairs, jetting and sewer backups. Assists CCC specialist with surveys and backflow testing. Required after hours duty rotation after six months. Other Job Functions Provides feedback and information to supervisor for budget and special projects. Provides routine maintenance to assigned equipment and vehicles. Trains new employees on meter testing, CIS system, GIS system, and all other aspects related to the water meter shop. Performs other duties as assigned Knowledge, Skills, and Abilities Required Comprehensive knowledge of water meters, water and sewer taps and meter installations. Ability to test, disassemble, repair, and calibrate water meters of all sizes. Leadership skills and ability to assign tasks and prioritize work. Knowledge of design specifications and practical applications. Knowledge of State and City water metering acts/ordinances and trade association standards. Knowledge of pipeline construction specification and safety practices. General knowledge of water and wastewater systems, backflow prevention and cross connection control. Familiarity of City codes and development standards. Ability to effectively communicate verbally and in writing with customers and co-workers. Ability to demonstrate good customer service skills by filling out work orders with all required information and effectively deal with angry and emotional customers. Ability to make decision out in the field per industry standards. Knowledge of confined space entry procedures. Preferred: Ability to help budget and maintain a comprehensive inventory for parts and supplies. Licenses or Certifications Must have a valid Driver’s License. Must have a Colorado Class I Water Distribution Certificate. Must have a Cross Connection Control Certification recognized by the Colorado Department of Public Health and Environment or the ability to obtain certification within one (1) year of employment. Education: High School / GED required Work Experience Directly Related: Three (3) years of water meter experience or a combination of water meter, water/wastewater utility, and irrigation/backflow prevention experience. Preferred: Confined Space training/certificate. Trenching and Excavating training/certificate. Cross Connection Control Tester Certification. Level of Physical Effort: Strenuous to extreme physical effort that includes frequent use of heavy objects (e.g., 50+ pounds) and may also use heavy tools or require strenuous application in awkward positions. Hazards : Occasional hazards that are predictable or well protected against Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefits Information Benefit Eligible Benefits Package Includes: Two (2) medical plans, Dental, Vision (for self/ spouse/ children) Employee Health & Wellness Center (self/family) Paid vacation, holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match Comprehensive Employee Assistance Program Voluntary 529 College Invest program Tuition Reimbursement Personal and Professional Development opportunities Discounted recreation passes Employee recognition program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information. A driving record and criminal history background check will be obtained pre-employment.
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Posting expires: March 31, 2024 Salary: $21.10/hr At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer. DESCRIPTION: To perform public contact and recordkeeping work related to the operational, financial and commercial records of water utilities and to provide a wide range of information and service to utility customers and the general public. DISTINGUISHING CHARACTERISTICS: This class performs the more routine tasks and duties with public contact and account management. Incumbents should have some previous customer service and public contact experience and will work under moderate supervision which requires the application of defined methods and procedures. ESSENTIAL FUNCTIONS: Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices. Receives telephone calls and provides callers with information about water and sewer billing, disputes, appeals, and meter related concerns. Listens to the caller’s question, asks probing questions for clarification as necessary, evaluates the information obtained, and provides the appropriate response in accordance with specific instructions and training. Exercises knowledge of such subjects as customer service standards and procedures; call processing procedures and techniques; equipment operation; City of Atlanta Department of Watershed Management’s (DWM) mission, vision and values, operating procedures, and points of contact. Updates customer records and notes appropriately in accordance with established procedures. Performs follow-up duties as required, and other duties as required. Responds to questions, complaints, or requests for service; analyze data to determine proper response to inquiries. Researches requests, problems, and complaints and initiate appropriate action; generate work orders to resolve service issues. Performs data entry functions by keying data into computer system; enter, retrieve, review or modify data in computer database; verify accuracy of entered data and make corrections. Answers customers questions investigate complaints pertaining to utility billing; review, audit and analyze customer billing records and make fee adjustments. Uses various computer systems extensively to enter data of utility customers and make data changes; interacts with customers, coordinates with utility field and billing units, obtains other information to assist customers, research, and determines appropriate outcomes. Works with customers to install, remove and repair meters, restore, or verify services and to perform other service-related changes. Facilitates financial transactions such as transferring payments, refunding credit amounts or deposits, adjusting charges and/or deposits, and adjusting service fees. Researches customer records to resolve more difficult customer inquiries and prepare correspondence in response. Update customer on billing disputes and water sewer appeals. Communicates with customers via telephone, mail, email, or other means of communication. Assists in the training of new Customer Service Representatives and serve as a resource to staff of other units of the department. Performs related duties and responsibilities as required. Qualifications MINIMUM QUALIFICATIONS Education: High School Diploma required. Experience : Minimum of 4 years' experience with Customer service public contact involving the use of personal computers. Knowledge of: Fundamental principles of human relations; personal computer operation in office applications; office procedures and equipment; English Usage; business math. Ability to : Communicate effectively with utility customers both in person and over the telephone; understand pertinent procedures and functions quickly and use good judgment in Interpreting and applying them to a variety of circumstances under moderate supervision; operate a personal computer. analyze and evaluate data; make accurate and logical determinations based upon data and interpretive guidelines; maintain accurate records; speak clearly and concisely; simultaneously converse with customers and accurately enter data into a computer. ENVIRONMENTAL WORKING CONDITIONS: Physical Conditions: Work is performed in an office environment utilizing modem office equipment and technology and may require sitting for prolonged periods of time using a computer. The incumbent stands, walks, may twist, reach, bend, crouch and kneel. An incumbent must be abel to meet the requirements of the classification and have mobility, vision, hearing and dexterity levels appropriate to the duties to be performed. SUPERVISION RECEIVED & EXERCISED: Work under close technical supervision. Work in progress and completed work is reviewed continuously. Closing Date/Time: 2024-03-31
Mar 27, 2024
Full Time
Posting expires: March 31, 2024 Salary: $21.10/hr At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer. DESCRIPTION: To perform public contact and recordkeeping work related to the operational, financial and commercial records of water utilities and to provide a wide range of information and service to utility customers and the general public. DISTINGUISHING CHARACTERISTICS: This class performs the more routine tasks and duties with public contact and account management. Incumbents should have some previous customer service and public contact experience and will work under moderate supervision which requires the application of defined methods and procedures. ESSENTIAL FUNCTIONS: Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices. Receives telephone calls and provides callers with information about water and sewer billing, disputes, appeals, and meter related concerns. Listens to the caller’s question, asks probing questions for clarification as necessary, evaluates the information obtained, and provides the appropriate response in accordance with specific instructions and training. Exercises knowledge of such subjects as customer service standards and procedures; call processing procedures and techniques; equipment operation; City of Atlanta Department of Watershed Management’s (DWM) mission, vision and values, operating procedures, and points of contact. Updates customer records and notes appropriately in accordance with established procedures. Performs follow-up duties as required, and other duties as required. Responds to questions, complaints, or requests for service; analyze data to determine proper response to inquiries. Researches requests, problems, and complaints and initiate appropriate action; generate work orders to resolve service issues. Performs data entry functions by keying data into computer system; enter, retrieve, review or modify data in computer database; verify accuracy of entered data and make corrections. Answers customers questions investigate complaints pertaining to utility billing; review, audit and analyze customer billing records and make fee adjustments. Uses various computer systems extensively to enter data of utility customers and make data changes; interacts with customers, coordinates with utility field and billing units, obtains other information to assist customers, research, and determines appropriate outcomes. Works with customers to install, remove and repair meters, restore, or verify services and to perform other service-related changes. Facilitates financial transactions such as transferring payments, refunding credit amounts or deposits, adjusting charges and/or deposits, and adjusting service fees. Researches customer records to resolve more difficult customer inquiries and prepare correspondence in response. Update customer on billing disputes and water sewer appeals. Communicates with customers via telephone, mail, email, or other means of communication. Assists in the training of new Customer Service Representatives and serve as a resource to staff of other units of the department. Performs related duties and responsibilities as required. Qualifications MINIMUM QUALIFICATIONS Education: High School Diploma required. Experience : Minimum of 4 years' experience with Customer service public contact involving the use of personal computers. Knowledge of: Fundamental principles of human relations; personal computer operation in office applications; office procedures and equipment; English Usage; business math. Ability to : Communicate effectively with utility customers both in person and over the telephone; understand pertinent procedures and functions quickly and use good judgment in Interpreting and applying them to a variety of circumstances under moderate supervision; operate a personal computer. analyze and evaluate data; make accurate and logical determinations based upon data and interpretive guidelines; maintain accurate records; speak clearly and concisely; simultaneously converse with customers and accurately enter data into a computer. ENVIRONMENTAL WORKING CONDITIONS: Physical Conditions: Work is performed in an office environment utilizing modem office equipment and technology and may require sitting for prolonged periods of time using a computer. The incumbent stands, walks, may twist, reach, bend, crouch and kneel. An incumbent must be abel to meet the requirements of the classification and have mobility, vision, hearing and dexterity levels appropriate to the duties to be performed. SUPERVISION RECEIVED & EXERCISED: Work under close technical supervision. Work in progress and completed work is reviewed continuously. Closing Date/Time: 2024-03-31