Director of Facilities Housing (Administrator II) - Facilities Operations Housing (10399)

  • San Francisco
  • San Francisco, California
  • Jul 01, 2020
Full Time Administration and Management Housing

Job Description

Working Title
Director of Facilities Housing

Administrator Level
This position is an Administrator II in the California State University Management Personnel Plan (MPP), reporting to the Associate Vice President of Facilities Services.

SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Facilities Services - Facilities Operations Housing

Department Description
The Facilities Operations - Campus, Facilities Operations-Housing, Central Support Services, Custodial, Operations, Grounds, Facilities Services - maintains and manages all facilities, utilities, grounds and property owned, leased or controlled by the University, in support of strategic plans and initiatives, in a manner ensuring the facilities grounds and operations are appropriately and safely prepared, maintained, managed and operated.

Time Base*
Full-Time (1.0)

Work Schedule*
Monday to Friday; 8:00 AM - 5:00 PM

Anticipated Hiring Range*
$8,583.33 per Month ($103,000.00 Annually)

Salary is commensurate with experience.

Position Summary*
Under the general direction of the Associate Vice President for Facilities Services (AVPFS), the Director of Facilities Operations-Housing is responsible for the strategic planning, operation and maintenance of the Housing facilities, including maintenance processes and programs┬┐ encompassing approximately 1M sq. ft. The Director leads and directs approximately 40 staff in the areas of; maintenance, housekeeping and minor project delivery with the responsibility of ensuring that facilities Services effectively meets and supports daily operational, administrative and program requirements. The Director will be responsible to manage the annual summer turn program which is accomplished with additional temporary staff and contracted services. The Director will serve as the main Facilities Services Liaison with the Housing Dining and Conference Services (HDCS) leadership. The Director supports the mission of San Francisco State University (University), the Administration and Finance (A&F) cabinet area, and the Facilities Services division.

Position Information
The Facilities Operations-Housing group works within the Facilities Services (FS) department, which has five functional areas: Facilities Operations-Campus, Facilities Operations-Housing, Central Support Services, Custodial Operations and Grounds. FS maintains and manages all facilities, utilities, grounds and property owned, leased or controlled by the University, in support of strategic plans and initiatives, in a manner ensuring that facilities, grounds and operations are appropriately and safely prepared, maintained, managed and operated.

The FS division is a complex organization with an annual operating budget of more than $21M. FS is responsible for the maintenance and support of all University facilities and grounds - including:

- 4.4 million gross square feet
- 144 acres of land at the main campus in southwest San Francisco
- 37 acres of land at the University's Romberg Tiburon Research Center along the shore of San Francisco Bay in Marin County
- The University's Downtown Center on Market Street above the Westfield San Francisco Centre; and
- Other properties within or around San Francisco

FS is dedicated to customer service excellence and is committed to developing, deploying and promoting leading edge, safe, sustainable and resilient development and maintenance strategies and solutions.

Six Roles of a Leader
- Leads using the six roles of a leader by effectively structuring work, managing talent, inspiring performance, building teams, using and sharing information and facilitating change
- Trains, coordinates, promotes and inspires FS leaders in order that FS serve as a campus role model in adherence to and deployment of the six roles of a leader

Structuring Work
- Manages building maintenance; energy management and conservation
- Leads, manages and supervises Facilities staff to achieve excellence in the performance of assigned projects and tasks and in the identification, development and execution of strategic initiatives in support of department, division and University strategic plans
- Collaborates within and across organizational lines to review and improve workflow and to ensure effective, efficient and continuous facilities operations and maintenance services
- Establishes and maintains exceptionally high/positive department service values, levels and outcomes by establishing and maintaining a proactive work management system and processes and by developing, fostering and maintaining an organizational culture of customer service and support
- Develops and maintains an extensive network of campus and professional contacts to enhance customer service, explain and clarify the FO group's service commitment, policies, procedures and programs and promote the goals and objectives of the University, FS department and FO group
- Efficiently executes short range and long range comprehensive facilities management processes and programs for all facilities, structures, HVAC systems, and equipment
- Develops, communicates and manages planned maintenance programs to ensure that University facilities are prepared to meet growing, changing and progressing operational needs, to ensure facilities meet or exceed applicable life-safety code requirements, and to ensure the continuous operation of key/critical equipment and systems
- Promotes, develops and executes strategic facilities programs and processes to address capital renewal, and deferred maintenance needs, which interface with and support the academic, student services and major capital programs

Managing Talent
- Leads and directs the Housekeeping, Operations and trades managers/supervisors and their respective work teams, in the successful performance of FO functions/responsibilities and the achievement of strategic successes
- Collaborates with appropriate administrators regarding personnel matters including: employee recruitment, retention, performance management (organizational and individual), labor and employee relations, training and development and including the interpretation and application of collective bargaining provisions and how they may impact department work practices and rules
- Develops personnel management and professional development plans, proposes and enforces disciplinary actions and develops and implements effective staffing strategies to attract, develop, grow and retain a competent, effective, efficient, multi-cultural and diverse workforce that is representative of the University' s core values

Inspiring Performance
- Fosters and promotes the Principles of Conduct for a Multi-Cultural University and User Friendly Principles. Promotes, ensures and enforces applicable industry professional responsibilities and ethical standards
- Inspires the professional, technical and other service staff within the FO group, including developing and managing their talents and competencies, appropriately balancing and structuring work, organizational development and building effective teams
- Plans, organizes and executes emergency management/business continuity strategies as appropriate to support the 24/7 operational needs of the University and for the preservation and protection of life, health, property and strategic goal achievement
- Contributes to the University's crisis/disaster response planning, operations and remediation leadership teams, as appropriate - including participating in and contributing to the planning and organization of rescue operations, damage assessments, and recovery operations in response to crises/natural disasters
- Develops Key Performance Indicator (KPI) matrices to track departmental performance goals

Building Teams
- Leads committees and work teams as directed or appropriate
- Represents the AVPFS as appropriate on University/community committees and work groups

Using & Sharing Information
- Ensures and promotes efficient, effective and disciplined financial management and control, operational planning, preparation, performance and oversight for all FO functions/operations and strategic planning and development - including fiscal responsibility and accountability for an annual operation, maintenance and repair budget of approximately $9.5M
- Collaborates in the development and on-going management of the FO group's annual and Quarterly budgets, which may include the complexity of utilizing blended general and trust funds/revenue sources and recharge income to support operations
- Proposes and manages functionally applicable contracts and contractors
- Promotes understanding and ensures compliance with Federal, State, CSU, University and division policies, regulatory and statutory requirements, industry best practices and loss control/injury and illness prevention solutions

Facilitating Change
- Partners with University administrators in the development, execution and on-going review of strategic business initiatives and plans
- Defines and performs complex economic analysis and modeling to evaluate life-cycle cost, payback, purchase-lease alternatives, etc. as a basis for making operational business decisions and to review, define, enhance and execute cost-center/cost allocation models
- Leads in the sustainable operation, maintenance and management of all University facilities and infrastructure, including implementation of initiatives to reduce resource consumption and make SF State a model of sustainable best practices
- Collaborates with, supports and promotes the University's comprehensive waste management, recycling and composting programs that reduce, reuse and recycle waste

Professional Behavior
- Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D)
-Demonstrate safe work practices for oneself, others and the office environment.

Other Duties as Assigned

Minimum Qualifications*
- Bachelor's degree in facilities management, engineering, business administration, or a closely-related field
- 5 years of progressively, responsible and successful leadership and management of complex facility operations with responsibility for facilities management, building maintenance and related projects, energy management and conservation, personnel management, professional development and training, industrial safety programs and function-specific financial management in a campus environment
- Advanced knowledge of CMMS and MS Office Software

Demonstrated comprehensive knowledge, experience, proficiency and success:

- In managing represented staff under collective bargaining agreements
- In the preparation, justification, forecasting, management and monitoring of budgets
- In defining, constructing and performing complex economic analysis and modeling to evaluate life-cycle cost, payback purchase-lease alternatives, etc., as a basis for making operational business decisions
- In developing and writing Request for Proposals (RFPs), service contract requirements and specifications, and performance and service contract specifications
- In the identification, development and deployment of safety programs and accident prevention strategies as applicable to large facilities and/or organizations, industrial/institutional maintenance repair and renovation operations, and with consideration to CAL-OSHA Industrial Safety Orders
- In the promotion and consistent use of administrative and supervisory skills to optimize program outcomes.
- In written, oral and digital communications - to effectively communicate to all levels, and across organizational lines, of a large organization
- In issue/problem prediction, detection, avoidance, mitigation and resolution, including use of appropriate and/or required communication strategies involving stakeholders representing all facets of a large organization and client community (ex: staff, faculty, students, family members, alumni, donors, grantors, local government, community neighbors, emergency service and utility providers, contractors, experts, the general public, media. . .)
- In coordinating the activities of a complex, multifaceted operation to provide effective support and services to a diverse, multi-cultural constituency

Core Competencies - embody the following competencies:

Bias toward collaboration and teamwork.
Effective communication skills.
Customer/Client Focus with an emphasis in problem solving and resolution.
Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
Diversity and inclusion

Preferred Qualifications
- Experience in property management, multi family or general university housing
- Knowledge of San Francisco State University and California State University practices and policies
- Experience with California tenant laws and Title 5
- Possess a working familiarity with the application of APPA and ISSA standards in an institutional environment, as well as knowledge of the latest technologies in custodial products and equipment.

- The Director of Facilities Operations-Housing must maintain a flexible schedule to meet the needs of the department and San Francisco State University.
- The incumbent may be on-call 24/7, 365 days a year in response to emergencies or after hour situations.
- The incumbent is required to carry and respond to a university issued cell phone at all times.

Pre-Employment Requirements
This position requires the successful completion of a background check.

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.

How To Apply

Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience.


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.
Closing Date/Time: Open until filled

Job Address

San Francisco, California 94132 United States View Map