Police Dispatcher I (62938)

  • Pomona
  • Pomona, California
  • Aug 03, 2020
Full Time Public Safety

Job Description


The University Police Department is responsible for law enforcement, physical security, and emergency response at Cal Poly Pomona. The department is staff by trained police officers, professional civilian staff and auxiliary personnel and is operational 24 hours-a-day, year-round. The peace officers of this department have statewide police authority, and are vested with the same law enforcement powers and responsibilities as the municipal police or sheriff¿s departments in any California community. The department serves as ¿first responder¿ for a broad range of crisis issues on the campus including medical aid calls, injuries and environmental emergencies.


The Police Dispatcher I answers and screens incoming calls to the police department which involves conversing with crime victims, witnesses and members of the public to elicit and record pertinent information; operates police department and other emergency communications equipment to dispatch officers to calls for service, critical incidents and emergencies; summarizes information for broadcasting using clear, concise and appropriate language in an organized, complete and accurate manner; monitors, coordinates and accurately updates status information regarding field units and incidents; enters and retrieves data for police reports, activity logs and criminal information; utilizes automated dispatch and law enforcement systems and databases to enter, research and retrieve information (e.g. vehicle, criminal history, driver license, wants and warrants, stolen property, gun and other various specialized databases) as well as materials (e.g. codes, wanted lists, directories, manuals, and etc.); monitors and operates on-campus fire, burglary and intrusion alarm systems; determines appropriate personnel and resources to dispatch to incidents; operates the 911 telephone system and serves as the primary answer point; and coordinates emergency responses including performing emergency dispatch duties, dispatching fire and emergency medical response to allied agencies, and providing pre-arrival patient care instructions as appropriate. The incumbent receives calls obtaining complete, accurate and appropriate information from calling party; communicates effectively with callers from a varied and divers population which may include emotionally upset, abusive, nuisance, hearing impaired (TDD), intoxicated, mentally unstable, suicidal, speech-impaired, children, and the elderly; evaluates and properly classifies initial complaint/request determining what further action is necessary; determines appropriate response/dispatch priority for complaints and requests; determines appropriate agency or referral for complaints and requests; summarizes incidents, descriptions and other information obtained from callers using appropriate policed code and correct clear, concise and appropriate language in an organized, complete and accurate manner. The incumbent provides services of dispatch, receiving calls and other services and support to other units and organizations on campus property to include Parking and Transportation Services, IPoly, Southern California Edison, Red Cross, Innovation Village, Cal Poly Pomona Foundation and Housing, and Associated Student, Inc.; and perform other duties as assigned.


High school diploma or its equivalent AND one (1) year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years. Must have complete or be able to successfully complete the Police Officers Standards and Training (POST) Dispatcher Course. If incumbent does not possess POST Dispatcher Certificate at time of hire must pass a written test related to essential dispatching skills. Must pass supplemental POST requirements for dispatchers such as background check, physical and psychological examinations, drug testing, and related requirements. Ability to use a phonetic alphabet and speak clearly and concisely. Ability to follow oral and written instructions, and transfer information accurately. Ability to handle a wide range of interpersonal interaction effectively. Ability to learn the use of applicable automated dispatch and law enforcement systems and databases. Working knowledge of legal codes, requirements, procedures and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field. Ability to effectively converse using police radio systems. Working knowledge of public safety-related agencies and the respective communication protocols. Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary. Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine and emergency situations. Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field. Ability to accurately interpret written policies, follow oral and written instructions and transfer information. Ability to provide clear and concise verbal directions quickly and accurately. Ability to present and summarize information in a variety of written formats, using clear and concise language. Ability to establish and maintain effective working relationships, interact with all members of the campus community and general public, and maintain composure in highly stressful situations or when dealing with difficult individuals. Ability to maintain the confidentiality of sensitive information.

All applicants are required to complete and submit an application. If you pass the initial application review, and possess the most pertinent qualifications, candidates may be required to complete a combination of the following components of the selection process.

The Selection Process is as follows:

1) POST Public Safety Dispatcher Selection Test Battery or other assessment of verbal, reasoning, memory, and perceptual abilities
2) Oral Interviews
3) Background Investigation
4) Medical/Drug and Psychological Examinations


Expertise in RIMS or similar specialized law enforcement software; familiarity with Radionics, Continental or similar alarm systems; knowledge of CLETS system; familiarity with campus or other organization¿s Emergency Plan; knowledge of database management is desirable.


A background check must satisfactorily be completed before a candidate can be offered this position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for this position. The background check consists of the following: Employment verification, education verification, reference checks, and checks of the following systems and databases: National Social Security Number/Address Locator, Felony/Misdemeanor, National Criminal Database, Federal Criminal, Department of Motor Vehicles, and National Sex Offender Registry. A Credit Check is required.


Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.


Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml


The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. http://www.calstate.edu/eo/EO-1083.html
Closing Date/Time: Open until filled

Job Address

Pomona, California 91768 United States View Map