Desktop Architect Lead (JID 8847)
Operating System Analyst III
Full Time / $6,249 - $9,200/mo.
CSUN's Commitment to You
CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community.
About the University
One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.
Under general supervision, the Desktop Architect Lead is responsible for analyzing, deploying, migrating, implementing computer applications, systems and network configuration to client computers or endpoints. The incumbent deploys new software/applications to existing systems; analyzes business technology needs, build workstations for end user, monitor system performance and design enterprise-wide environment through management applications (e.g., System Center Configuration Manager (SCCM), Active Directory, and etc.); manages and maintains endpoint operating systems for Windows, Mac, and iOS devices; builds and maintains operating system images, scripts, application packages, build/rebuild workstations, patch workstations, generate workstation hardware/software reports, and carry out technical administration tasks; uses Active Directory to manage computer objects, users, groups, organizational units, and build/manage group policy objects (GPO); assists campus technical contacts on design, deployment, and implementation of endpoint devices and software applications; assists campus with implementation and utilization of SCCM MS Bitlocker administration (MBAM); serves as an escalation point for technically complex problems/service requests from IT Desktop Support, Help Center, and technical staff residing in areas across campus (e.g., PPM, A&R, and college technicians, etc.); provides assistance and technical guidance to less experienced staff members where appropriate and as required for training purposes; reviews new and upgraded versions of software applications and computer hardware; develops and completes software and hardware test plans; provides management with recommendations concerning industry trends in computer hardware and software; performs maintenance, installation, troubleshooting of computers, mobile devices, printers, and other peripheral equipment and endpoint devices; and performs other duties as assigned.
Equivalent to graduation from an accredited four-year college or university in a job-related field. Specifically applicable technical training and/or experience may be substituted for the entirety of the degree. Five years of full-time, in-depth experience in System Center Configuration Manager, operating systems imaging using SCCM, MDT, creating and deploying applications, software updates, OSD task sequences. Experience in using help desk/CMR to manage and process cases. Experience working with contractors (software consultants), reviewing maintenance agreements or consulting contracts.
Knowledge, Skills, & Abilities
Extensive knowledge of: Windows Directory Services (AD); internal desktop operating system technology, computer operations and hardware, network printers, and personal, hand-held devices; operating systems like Windows, macOS X, iOS and etc; and Microsoft products such as Office 365/2016. Knowledge and experience in writing and developing DOS batch, Powershell scripts, SQL and/or WQL queries; Microsoft Azure, OMS, MMS, Hyper-V, MDOP and other related technology; and relational databases and client-server concepts. Working knowledge of Desktop Support and Architect group operations, troubleshooting best operations; database software to maintain and monitor applications, connect and middleware installations, support client access tools such as SQL Management Studio, SQL Native Client, Oracle Client, etc.; and campus procurement process and procedures. Knowledge of Mac MDM tools such as JAMF. Ability and specialized skills to: deliver high-quality customer support to both technical and non-technical customers; perform advanced desktop systems administration and integration in a distributed, networked, multi-vendor compusting environment; organize workflow priorities; provide guidance and ensure Mac management process follows PC Management fundamentals; communicate and consult effectively with all levels of the campus community including internal IT technical support, campus executives, faculty, staff, student and college/department technical support staff; Occasional light lifting (moving computer equipment).
Pay, Benefits, & Work Schedule
The university offers an excellent benefits package.
The salary range for this classification is: $6,249 - $12,100 per month.
The anticipated HIRING RANGE: $6,249 - $9,200, dependent upon qualifications and experience.
HOURS: Full-Time; 40 hours per week; 8:00am - 5:00pm, Monday through Friday. May include some evenings and weekends.
REG: This is a Regular position with a one-year probationary period.
Applications received through March 25, 2020 will be considered in the initial review and review of applications will continue until position is filled.
In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the initial review date will be reviewed at the discretion of the University.
How To Apply
Candidates should apply by completing the CSUN on-line application utilizing: http://bit.ly/HRCSUN link. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet.
For more detailed information on the application and hiring process, please visit the link below:
This position is a sensitive position as designated by the CSU.
A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position.
The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.
Closing Date/Time: Open until filled
Los Angeles, California