CITY OF SANTA ANA, CA
Santa Ana, California, United States
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having the best employees provides the best service to the community. The Senior Office Assistant performs specialized and/or a wide variety of responsible, difficult, and complex general clerical work, including word processing, data entry and organization, processing of invoices, recordkeeping, report preparation, filing, and providing information and assistance to the general public. There is currently one (1) vacancy in the Police Department. The eligibility list established from this recruitment will be used to fill the current and/or additional vacancies throughout the City. This position is open until further notice and can close at any time without advance notice. You are encouraged to apply immediately! First application review is scheduled for February 08, 2024. Essential Functions Include But Are Not Limited To Prepares, formats, proofreads, and distributes complex correspondence, reports, records, statistical data, and a variety of other documents from rough drafts, general instructions, and a variety of sources frequently involving a high incidence of statistical data and technical terminology. Assists the public and outside parties in person, by telephone, and via software applications; furnishes information, explains and interprets established policies, procedures, or regulations; resolves or refers complaints; directs to appropriate locations and/or staff; conducts general transactions, such as processing applications, issuing licenses and permits, and providing copies of public records; and enters and tracks public calls into appropriate databases. Establishes, updates, and maintains record systems and databases, including filing and indexing systems; maintains accurate and detailed records; verifies accuracy of information; researches discrepancies; records information; files documents; and applies departmental and program policies and procedures in determining completeness documents, records, and files. Monitors and orders office and other related supplies; assists in entering purchase requisitions and purchase orders; receives and reviews vendor invoices; prepares requests for payment; and accounts for money. Receives, opens, time stamps, sorts, and distributes internal mail; and prepares and distributes outgoing mail. Makes and confirms travel arrangements; types itineraries; requests travel advances; and processes expense reports. Maintains calendars and makes meeting arrangements. Operates office equipment, such as calculators, copy machines, and personal computers. May be assigned to review work of other clerical employees and assist in training new workers. May assist in maintaining attendance records and entering payroll data. May perform duties of high-level clerical classifications in a training or relief capacity. Performs other duties as assigned. Minimum Qualifications one (1) year of responsible general office clerical experience. Minimum qualifications may be met via an equivalent combination of experience and education sufficient to perform the essential job functions. Experience, education, and training must provide the knowledge, skills, and abilities listed below. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: City and department practices, policies, and procedures; modern office practices, procedures, equipment, and clerical techniques; principles and practices of data collection and report preparation; indexing and filing systems; word processing methods, techniques, and programs; general accounting methods, procedures, and terminology; database and spreadsheet applications and programs; business letter writing; recordkeeping; cash handling; English usage, spelling, vocabulary, grammar, and punctuation; and customer service practices and telephone etiquette. Skill in: Personal computer operation; and MS Office Suite (Word, Excel, PowerPoint, Access and Outlook). Ability to: Perform responsible clerical support work with accuracy, speed, and minimal supervision; operate job-related software up to an advanced level of proficiency; compose correspondence rapidly and accurately; operate word processing equipment; understand and carry out moderately complex oral and written instructions; perform assignments without close supervision; learn, interpret and explain specific regulations, policies and procedures; maintain moderately complex and confidential records, and prepare reports from such records; use correct grammar and spelling; make accurate and rapid computations and comparisons; make accurate arithmetic computations; organize, maintain, and update office database and records systems; file materials alphabetically, chronologically, and numerically; schedule and coordinate projects; set and adapt to changing priorities; meet critical time deadlines; communicate effectively, both orally and in writing; work effectively with the public in situations requiring tact and poise; work effectively with other employees; and respond to and effectively prioritize a high volume of phone calls and other requests for service. SPECIAL REQUIREMENTS Must be willing and able to work evenings, weekends, holidays, and during emergencies, as needed. NOTE : Certain positions throughout the City may require bilingual fluency in English and a second language. For the assignment in the Police Department, bilingual fluency in English and Spanish OR Vietnamese is desired. Selection Process Resumes and other attachments will be used in addition to the application in determining your qualifications. The City communicates with candidates via e-mail. You are responsible for providing a valid e-mail address that you access regularly and checking your spam folder. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include: Written Examination : (weight of 50%) tentatively scheduled for February 9, 2024: may include questions on clerical methods, office practices, English usage, interpersonal relations, software, math and other job-related subjects. Candidates need a passing score in order to continue in the selection process. This exam will be available to take online via the testing platform eSkill Performance Examination : (qualifying) tentatively scheduled for February 9, 2024: will assess the candidates' proficiency in using Microsoft Word 2016 software. The simulation will focus on tasks that a productive user of the software should know how to perform at various levels (Beginner, Intermediate and Advanced). Candidates need a passing score in order to continue in the selection process. This exam will be available to take online via the testing platform eSkill Oral Interview Examination : (weight of 50%) tentatively scheduled for February 22, 2024 will evaluate experience, training, and personal qualifications for the position. Candidates need a passing score in order to continue in the selection process. Bilingual Oral Fluency Examination ( if applicable ) : (Qualifying) w ill evaluate the candidates' ability to communicate effectively in English and Vietnamese or Spanish The Human Resources Department may waive one or more examination components. When one weighted examination component is waived, the remaining section will receive a weight of 100%. The City of Santa Ana is an equal-opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Please visit the following website to view the summary of comprehensive benefits! Summary of Benefits (under SEIU) NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana. Closing Date/Time:
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having the best employees provides the best service to the community. The Senior Office Assistant performs specialized and/or a wide variety of responsible, difficult, and complex general clerical work, including word processing, data entry and organization, processing of invoices, recordkeeping, report preparation, filing, and providing information and assistance to the general public. There is currently one (1) vacancy in the Police Department. The eligibility list established from this recruitment will be used to fill the current and/or additional vacancies throughout the City. This position is open until further notice and can close at any time without advance notice. You are encouraged to apply immediately! First application review is scheduled for February 08, 2024. Essential Functions Include But Are Not Limited To Prepares, formats, proofreads, and distributes complex correspondence, reports, records, statistical data, and a variety of other documents from rough drafts, general instructions, and a variety of sources frequently involving a high incidence of statistical data and technical terminology. Assists the public and outside parties in person, by telephone, and via software applications; furnishes information, explains and interprets established policies, procedures, or regulations; resolves or refers complaints; directs to appropriate locations and/or staff; conducts general transactions, such as processing applications, issuing licenses and permits, and providing copies of public records; and enters and tracks public calls into appropriate databases. Establishes, updates, and maintains record systems and databases, including filing and indexing systems; maintains accurate and detailed records; verifies accuracy of information; researches discrepancies; records information; files documents; and applies departmental and program policies and procedures in determining completeness documents, records, and files. Monitors and orders office and other related supplies; assists in entering purchase requisitions and purchase orders; receives and reviews vendor invoices; prepares requests for payment; and accounts for money. Receives, opens, time stamps, sorts, and distributes internal mail; and prepares and distributes outgoing mail. Makes and confirms travel arrangements; types itineraries; requests travel advances; and processes expense reports. Maintains calendars and makes meeting arrangements. Operates office equipment, such as calculators, copy machines, and personal computers. May be assigned to review work of other clerical employees and assist in training new workers. May assist in maintaining attendance records and entering payroll data. May perform duties of high-level clerical classifications in a training or relief capacity. Performs other duties as assigned. Minimum Qualifications one (1) year of responsible general office clerical experience. Minimum qualifications may be met via an equivalent combination of experience and education sufficient to perform the essential job functions. Experience, education, and training must provide the knowledge, skills, and abilities listed below. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: City and department practices, policies, and procedures; modern office practices, procedures, equipment, and clerical techniques; principles and practices of data collection and report preparation; indexing and filing systems; word processing methods, techniques, and programs; general accounting methods, procedures, and terminology; database and spreadsheet applications and programs; business letter writing; recordkeeping; cash handling; English usage, spelling, vocabulary, grammar, and punctuation; and customer service practices and telephone etiquette. Skill in: Personal computer operation; and MS Office Suite (Word, Excel, PowerPoint, Access and Outlook). Ability to: Perform responsible clerical support work with accuracy, speed, and minimal supervision; operate job-related software up to an advanced level of proficiency; compose correspondence rapidly and accurately; operate word processing equipment; understand and carry out moderately complex oral and written instructions; perform assignments without close supervision; learn, interpret and explain specific regulations, policies and procedures; maintain moderately complex and confidential records, and prepare reports from such records; use correct grammar and spelling; make accurate and rapid computations and comparisons; make accurate arithmetic computations; organize, maintain, and update office database and records systems; file materials alphabetically, chronologically, and numerically; schedule and coordinate projects; set and adapt to changing priorities; meet critical time deadlines; communicate effectively, both orally and in writing; work effectively with the public in situations requiring tact and poise; work effectively with other employees; and respond to and effectively prioritize a high volume of phone calls and other requests for service. SPECIAL REQUIREMENTS Must be willing and able to work evenings, weekends, holidays, and during emergencies, as needed. NOTE : Certain positions throughout the City may require bilingual fluency in English and a second language. For the assignment in the Police Department, bilingual fluency in English and Spanish OR Vietnamese is desired. Selection Process Resumes and other attachments will be used in addition to the application in determining your qualifications. The City communicates with candidates via e-mail. You are responsible for providing a valid e-mail address that you access regularly and checking your spam folder. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include: Written Examination : (weight of 50%) tentatively scheduled for February 9, 2024: may include questions on clerical methods, office practices, English usage, interpersonal relations, software, math and other job-related subjects. Candidates need a passing score in order to continue in the selection process. This exam will be available to take online via the testing platform eSkill Performance Examination : (qualifying) tentatively scheduled for February 9, 2024: will assess the candidates' proficiency in using Microsoft Word 2016 software. The simulation will focus on tasks that a productive user of the software should know how to perform at various levels (Beginner, Intermediate and Advanced). Candidates need a passing score in order to continue in the selection process. This exam will be available to take online via the testing platform eSkill Oral Interview Examination : (weight of 50%) tentatively scheduled for February 22, 2024 will evaluate experience, training, and personal qualifications for the position. Candidates need a passing score in order to continue in the selection process. Bilingual Oral Fluency Examination ( if applicable ) : (Qualifying) w ill evaluate the candidates' ability to communicate effectively in English and Vietnamese or Spanish The Human Resources Department may waive one or more examination components. When one weighted examination component is waived, the remaining section will receive a weight of 100%. The City of Santa Ana is an equal-opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Please visit the following website to view the summary of comprehensive benefits! Summary of Benefits (under SEIU) NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana. Closing Date/Time:
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits Salary Range: $5,732.00 per month to $8,176.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $6,018.00 per month to $6,667.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Student Services Professional IV, Exempt About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Office of Student Outreach provides comprehensive services to prospective students, current students, staff, faculty, and members of the community seeking University information or services concerning outreach, pre-admission advising, transfer credit evaluation and financial aid. Under the general direction of the Director of Outreach, the Early Assessment Program Coordinator performs complex Student Services Professional work related to the CSU-Systemwide Academic Preparation and the Early Assessment Program (EAP). This position provides academic preparation, student advising, and guidance to middle and high schools in the regional area. The EAP Coordinator is also responsible for developing, implementing, and coordinating various academic preparation activities and events at these middle and secondary schools; coordinating meetings and developing strategies, encouraging high schools to identify and inform students on academic preparation. Additionally, this position is responsible for monitoring the progress and evaluating educational issues driven by the California State University (CSU) and other state departments and agencies that impact K-12 education. This includes providing activities and individual and group advising workshops with emphasis on college-readiness in Math and English. The EAP Coordinator serves as the primary point of contact for students, faculty, high schools, and community colleges; partners with community organizations and collaborates to meet academic preparation goals; attends relevant meetings throughout the Cal State East Bay service region and with the CSU Chancellor’s Office; and attends meetings throughout the Cal State East Bay service region. In addition, this position oversees all aspects of related program development and has a broad responsibility for planning, organizing and prioritizing work. The EAP Coordinator also helps oversee and advise student assistants and student leaders in their programmatic and operational duties. Responsibilities Coordinate and Implement Student Advising, Guidance and Strategies for High School Students on Academic Preparation: Coordinate the receipt and interpretation of test scores with high schools, students, and counselors, ensuring district test administrators receive scores and provide them to high school counselors on a timely basis Provide high schools with options for students in their senior year that will increase college readiness and review high school senior activities to ensure standards are aligned with CSU placement standards Publicize and communicate the value of academic preparation to area middle and high schools through email communications and presentations at regional high schools Assist high school counselors to identify and implement appropriate senior year interventions for students needing additional assistance Communicate and coordinate access of high school students to specific forms of 12th grade assistance Connect area high school teachers and staff to CSU professional development programs in language arts and mathematics Assist in identifying appropriate CSU faculty to conduct professional development programs in language arts and mathematics Evaluate effectiveness of the program through quantitative and qualitative evaluation methods for accountability to Legislature, Trustees and the public Identify and address student issues and institutional obstacles in support of the transition from high school to college Develop, implement and coordinate academic preparation programming and events Assist the Chancellor’s Office with the development of a robust EAP website for students, families and counselors Communicate with students transitioning into East Bay about the options of Early Start and directed self-placement Discuss appropriate pre-enrollment into math and English courses Communication and Interaction with Campus and Community Partners Regarding EAP: Establish and maintain direct contact with school districts, high school counselors, and teachers about program goals, placement policies and testing procedures, and assessment results to identify students who may need support in preparation for college level coursework Serve as a liaison regionally; serve as primary point of contact for community, campus departments and other constituents Publicize and communicate the purpose and value of appropriate 12th grade interventions of EP to area high schools Be available and respond promptly with accurate information about the program to school personnel, students and parents Coordinate the receipt of test scores with high schools, students and counselors ensuring that district test administrators receive scores in a timely manner; provide test scores to high school counselors on a timely basis Assist high school counselors to identify and implement appropriate senior year interventions for students needing additional assistance Program Administration: Evaluate the effectiveness of the program through quantitative and qualitative evaluation methods, prepare campus/CSU-system reports and make necessary recommendations to the Director of Outreach, AVP of Enrollment Management and other constituents Assist with the coordination of ERWC and math certification workshops for high school teachers every semester in collaboration with the Enrollment team Develop and maintain informational materials including East Bay’s EAP webpage Attend training/professional development conferences and meetings Oversee, train and advise Student Ambassadors Recruit, hire and lead student assistant(s) serving as program support staff Liaise with colleges and admissions office to remain up to date of program admissions requirements, processes, and deadlines Advise prospective applicants regarding East Bay’s undergraduate program admissions requirements Design, plans and delivers EAP and APP training to relevant campus staff Coordinate EAP, APP, Early Start-related communication with the appropriate campus departments, serves as East Bay’s primary representative to the CSU Chancellor’s Office at system-wide EAP meetings, represents East Bay and/or the CSU at professional conferences Administer and monitor program budget to ensure that expenditures are appropriate and that the budget is maintained responsibly Perform special projects as assigned by the Director of Outreach Participate in the Outreach Team’s regular meetings and general activities as a partner-member to all related professional development Summer duties involve collaboration with Outreach and Recruitment and direct involvement of the onboarding of new students and related capacities Build articulation and collaboration among high school math and English teachers and their CSU counterparts by establishing a campus EAP advisory/steering committee consisting of the following representatives: English department Mathematics department School/College of Education Admissions Outreach Test officer Others as appropriate to campus and high schools Administer and monitor program budgets to ensure that expenditures are appropriate Other duties as assigned. Minimum Qualifications Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related Experience: Four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling Knowledge and Abilities: Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management General knowledge of advanced statistical and research methods Ability to carry out very complex assignments without detailed instructions Advise students individually or in groups on varied and complex matters Determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature Reason logically and analyze and solve organizational and operating problems of one or several program areas Plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations Analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action Understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served Establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view Required Qualifications Experience and demonstrated effectiveness in presenting to large groups Ability to quickly develop comprehensive knowledge about CSU & Cal State East Bay academic preparation, enrollment requirements, policies, and procedures Ability to promote constructive dialog, and demonstrated effectiveness as a sympathetic listener Ability to interact professionally and effectively, individually or in group settings, with prospective students and their family members, school/college counselors, and colleagues Ability and willingness to work with diverse populations Ability to identify and analyze organizational and operating problems and implement appropriate responses Strong organizational skills and ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations Ability to work independently Ability to learn and use administrative database system(s), instant messaging, degree audit software, document imaging software, and MS Office applications Must have a valid California Driver’s License Must be willing and able to complete frequent travel via car throughout California License / Certification Must have a valid California Driver’s License Preferred Skills and Knowledge Bilingual in Spanish Experience with a CRM Experience with social media platforms Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a 'general reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Jan 29 2024 Pacific Standard Time Applications close: May 29 2024 Pacific Daylight Time Closing Date/Time:
Salary and Benefits Salary Range: $5,732.00 per month to $8,176.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $6,018.00 per month to $6,667.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Student Services Professional IV, Exempt About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Office of Student Outreach provides comprehensive services to prospective students, current students, staff, faculty, and members of the community seeking University information or services concerning outreach, pre-admission advising, transfer credit evaluation and financial aid. Under the general direction of the Director of Outreach, the Early Assessment Program Coordinator performs complex Student Services Professional work related to the CSU-Systemwide Academic Preparation and the Early Assessment Program (EAP). This position provides academic preparation, student advising, and guidance to middle and high schools in the regional area. The EAP Coordinator is also responsible for developing, implementing, and coordinating various academic preparation activities and events at these middle and secondary schools; coordinating meetings and developing strategies, encouraging high schools to identify and inform students on academic preparation. Additionally, this position is responsible for monitoring the progress and evaluating educational issues driven by the California State University (CSU) and other state departments and agencies that impact K-12 education. This includes providing activities and individual and group advising workshops with emphasis on college-readiness in Math and English. The EAP Coordinator serves as the primary point of contact for students, faculty, high schools, and community colleges; partners with community organizations and collaborates to meet academic preparation goals; attends relevant meetings throughout the Cal State East Bay service region and with the CSU Chancellor’s Office; and attends meetings throughout the Cal State East Bay service region. In addition, this position oversees all aspects of related program development and has a broad responsibility for planning, organizing and prioritizing work. The EAP Coordinator also helps oversee and advise student assistants and student leaders in their programmatic and operational duties. Responsibilities Coordinate and Implement Student Advising, Guidance and Strategies for High School Students on Academic Preparation: Coordinate the receipt and interpretation of test scores with high schools, students, and counselors, ensuring district test administrators receive scores and provide them to high school counselors on a timely basis Provide high schools with options for students in their senior year that will increase college readiness and review high school senior activities to ensure standards are aligned with CSU placement standards Publicize and communicate the value of academic preparation to area middle and high schools through email communications and presentations at regional high schools Assist high school counselors to identify and implement appropriate senior year interventions for students needing additional assistance Communicate and coordinate access of high school students to specific forms of 12th grade assistance Connect area high school teachers and staff to CSU professional development programs in language arts and mathematics Assist in identifying appropriate CSU faculty to conduct professional development programs in language arts and mathematics Evaluate effectiveness of the program through quantitative and qualitative evaluation methods for accountability to Legislature, Trustees and the public Identify and address student issues and institutional obstacles in support of the transition from high school to college Develop, implement and coordinate academic preparation programming and events Assist the Chancellor’s Office with the development of a robust EAP website for students, families and counselors Communicate with students transitioning into East Bay about the options of Early Start and directed self-placement Discuss appropriate pre-enrollment into math and English courses Communication and Interaction with Campus and Community Partners Regarding EAP: Establish and maintain direct contact with school districts, high school counselors, and teachers about program goals, placement policies and testing procedures, and assessment results to identify students who may need support in preparation for college level coursework Serve as a liaison regionally; serve as primary point of contact for community, campus departments and other constituents Publicize and communicate the purpose and value of appropriate 12th grade interventions of EP to area high schools Be available and respond promptly with accurate information about the program to school personnel, students and parents Coordinate the receipt of test scores with high schools, students and counselors ensuring that district test administrators receive scores in a timely manner; provide test scores to high school counselors on a timely basis Assist high school counselors to identify and implement appropriate senior year interventions for students needing additional assistance Program Administration: Evaluate the effectiveness of the program through quantitative and qualitative evaluation methods, prepare campus/CSU-system reports and make necessary recommendations to the Director of Outreach, AVP of Enrollment Management and other constituents Assist with the coordination of ERWC and math certification workshops for high school teachers every semester in collaboration with the Enrollment team Develop and maintain informational materials including East Bay’s EAP webpage Attend training/professional development conferences and meetings Oversee, train and advise Student Ambassadors Recruit, hire and lead student assistant(s) serving as program support staff Liaise with colleges and admissions office to remain up to date of program admissions requirements, processes, and deadlines Advise prospective applicants regarding East Bay’s undergraduate program admissions requirements Design, plans and delivers EAP and APP training to relevant campus staff Coordinate EAP, APP, Early Start-related communication with the appropriate campus departments, serves as East Bay’s primary representative to the CSU Chancellor’s Office at system-wide EAP meetings, represents East Bay and/or the CSU at professional conferences Administer and monitor program budget to ensure that expenditures are appropriate and that the budget is maintained responsibly Perform special projects as assigned by the Director of Outreach Participate in the Outreach Team’s regular meetings and general activities as a partner-member to all related professional development Summer duties involve collaboration with Outreach and Recruitment and direct involvement of the onboarding of new students and related capacities Build articulation and collaboration among high school math and English teachers and their CSU counterparts by establishing a campus EAP advisory/steering committee consisting of the following representatives: English department Mathematics department School/College of Education Admissions Outreach Test officer Others as appropriate to campus and high schools Administer and monitor program budgets to ensure that expenditures are appropriate Other duties as assigned. Minimum Qualifications Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related Experience: Four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling Knowledge and Abilities: Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management General knowledge of advanced statistical and research methods Ability to carry out very complex assignments without detailed instructions Advise students individually or in groups on varied and complex matters Determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature Reason logically and analyze and solve organizational and operating problems of one or several program areas Plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations Analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action Understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served Establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view Required Qualifications Experience and demonstrated effectiveness in presenting to large groups Ability to quickly develop comprehensive knowledge about CSU & Cal State East Bay academic preparation, enrollment requirements, policies, and procedures Ability to promote constructive dialog, and demonstrated effectiveness as a sympathetic listener Ability to interact professionally and effectively, individually or in group settings, with prospective students and their family members, school/college counselors, and colleagues Ability and willingness to work with diverse populations Ability to identify and analyze organizational and operating problems and implement appropriate responses Strong organizational skills and ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations Ability to work independently Ability to learn and use administrative database system(s), instant messaging, degree audit software, document imaging software, and MS Office applications Must have a valid California Driver’s License Must be willing and able to complete frequent travel via car throughout California License / Certification Must have a valid California Driver’s License Preferred Skills and Knowledge Bilingual in Spanish Experience with a CRM Experience with social media platforms Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a 'general reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Jan 29 2024 Pacific Standard Time Applications close: May 29 2024 Pacific Daylight Time Closing Date/Time:
CITY OF MILPITAS, CA
Milpitas, California, United States
Definition **THIS RECRUITMENT IS OPEN UNTIL FILLED, AND MAY CLOSE AT ANY TIME. APPLICATIONS ARE SCREENED ON A REGULAR BASIS ** The Recreation Administrative Assistant classification is responsible for providing outstanding customer service at the Recreation facilities while performing basic clerical tasks and light maintenance to ensure facilities are safe, presentable, and welcoming. Assignments are generally limited and routine in scope and are performed within a procedural framework established by higher-level employees. Although Recreation Administrative Assistants are trained to work interchangeably at the Milpitas Community Center, Milpitas Sports Center, and Barbara Lee Senior Center, most are assigned a regular weekly schedule at one of the three facilities and have the option to pick up additional shifts at any facility. DISTINGUISHING CHARACTERISTICS This is a temporary, unbenefited position and is considered extra help. Examples of Duties Duties may include, but are not limited to the following: Greet members of the public, visitors, delivery personnel, and employees arriving at the facility. Provide directions and assist with check-in as needed. Respond to in-person, phone, and e-mail inquiries, handling routine requests promptly and professionally, routing complex inquiries to the appropriate staff member, taking messages, and following up on inquiries as needed. Process registration, rental, and membership transactions in the ActiveNet system and perform cashier duties Maintain the office and lobby areas, including bulletin boards, literature racks, and lobby decor. Data entry, generating reports, filing, and retrieving files. Receive and distribute supply orders and maintain inventory records. Open and close building in accordance with established procedures. QUALIFICATIONS Knowledge of: Basic office functions Customer service techniques Appropriate use of office equipment Basic record-keeping Ability to: Maintain a professional front desk environment by providing friendly, professional, efficient customer service to diverse external and internal clients. Understand and enforce facility rules, policies, and procedures, demonstrate leadership, public relations, and good decision-making skills Understand, accurately explain, and enthusiastically promote in conversation the programs, services, rentals, and special events offered departmentwide. Maintain attention to detail when processing transactions and paperwork. Perform various cleaning and maintenance duties as directed to maintain a clean and safe facility, including front desk and lobby environment. Promptly reporting safety concerns and emergencies and mitigating hazards. Ability to work independently, as this employee may be the only staff in the building during certain early or late shifts. Prepare and maintain reports Represent the City of Milpitas Recreation and Community Services in a professional manner Follow the City’s and Recreation and Community Services’ policies and regulations. EDUCATION AND EXPERIENCE Minimum age at the time of hire is 18 years old. No experience is required. Some office and/or customer service experience is preferred. Strong communication skills in English, both written and spoken. Bilingual communication skills in Spanish, Vietnamese or Chinese are a plus. Typical Qualifications SPECIAL REQUIREMENTS: Essential duties require the following physical abilities and work environment. Essential duties require prolonged sitting, computer use, and telephone use in an office environment and be able to reach, squat, lift, and carry up to 25 pounds. Work is typically accomplished in an indoor environment with heavy public contact. SUPERVISION RECEIVED AND EXERCISED Supervision is received from a Recreation Services Supervisor, or higher, job classification. No supervision is exercised over others. The City of Milpitas is an Equal Opportunity/ADA employer. Reasonable accommodation in the application, examination, and selection process will be made upon request to Human Resources at (408) 586-3090. The information contained in this announcement does not constitute either an expressed or implied contract and these provisions are subject to change. City of Milpitas Temporary/ Seasonal Employee* Benefits at a Glance Retirement Benefits Federal law requires that employees who are not members of the City retirement plan (CalPERS) be covered under an alternate retirement plan (PARS). 6% of your salary will be deducted for participation in the PARS plan. The City will also contribute 1.5% of your earnings to your PARS account every pay period. Paid Time Off In accordance with State Law, after 90 days, Temporary/Seasonal employees receive 24 hours to use for sick leave. Work and Life Temporary/Seasonal employees are eligible for membership at the Milpitas Sports Center. Temporary/Seasonal employees are eligible for membership in Commonwealth Credit Union, which offers a broad range of financial and investment services. Temporary/Seasonal employees may qualify for Transportation Reduction Incentive Program (TRIP) cash incentive or transit subsidies based on their commute method. Health Insurance (Not available to most Temporary/Seasonal Employees) Temporary employees in a non-clerical position hired in the Planning, Engineering and Building Divisions may qualify for participation in CalPERS health, Delta Dental and Vision. (per Res. 7062) o Multiple plans available through CalPERS Health; plans with Kaiser rate or lower are paid by the City. Delta Dental: City paid Vision: City paid *Temporary/Seasonal employees are limited to work no more than 1000 hours per Fiscal Year. Closing Date/Time: Continuous
Definition **THIS RECRUITMENT IS OPEN UNTIL FILLED, AND MAY CLOSE AT ANY TIME. APPLICATIONS ARE SCREENED ON A REGULAR BASIS ** The Recreation Administrative Assistant classification is responsible for providing outstanding customer service at the Recreation facilities while performing basic clerical tasks and light maintenance to ensure facilities are safe, presentable, and welcoming. Assignments are generally limited and routine in scope and are performed within a procedural framework established by higher-level employees. Although Recreation Administrative Assistants are trained to work interchangeably at the Milpitas Community Center, Milpitas Sports Center, and Barbara Lee Senior Center, most are assigned a regular weekly schedule at one of the three facilities and have the option to pick up additional shifts at any facility. DISTINGUISHING CHARACTERISTICS This is a temporary, unbenefited position and is considered extra help. Examples of Duties Duties may include, but are not limited to the following: Greet members of the public, visitors, delivery personnel, and employees arriving at the facility. Provide directions and assist with check-in as needed. Respond to in-person, phone, and e-mail inquiries, handling routine requests promptly and professionally, routing complex inquiries to the appropriate staff member, taking messages, and following up on inquiries as needed. Process registration, rental, and membership transactions in the ActiveNet system and perform cashier duties Maintain the office and lobby areas, including bulletin boards, literature racks, and lobby decor. Data entry, generating reports, filing, and retrieving files. Receive and distribute supply orders and maintain inventory records. Open and close building in accordance with established procedures. QUALIFICATIONS Knowledge of: Basic office functions Customer service techniques Appropriate use of office equipment Basic record-keeping Ability to: Maintain a professional front desk environment by providing friendly, professional, efficient customer service to diverse external and internal clients. Understand and enforce facility rules, policies, and procedures, demonstrate leadership, public relations, and good decision-making skills Understand, accurately explain, and enthusiastically promote in conversation the programs, services, rentals, and special events offered departmentwide. Maintain attention to detail when processing transactions and paperwork. Perform various cleaning and maintenance duties as directed to maintain a clean and safe facility, including front desk and lobby environment. Promptly reporting safety concerns and emergencies and mitigating hazards. Ability to work independently, as this employee may be the only staff in the building during certain early or late shifts. Prepare and maintain reports Represent the City of Milpitas Recreation and Community Services in a professional manner Follow the City’s and Recreation and Community Services’ policies and regulations. EDUCATION AND EXPERIENCE Minimum age at the time of hire is 18 years old. No experience is required. Some office and/or customer service experience is preferred. Strong communication skills in English, both written and spoken. Bilingual communication skills in Spanish, Vietnamese or Chinese are a plus. Typical Qualifications SPECIAL REQUIREMENTS: Essential duties require the following physical abilities and work environment. Essential duties require prolonged sitting, computer use, and telephone use in an office environment and be able to reach, squat, lift, and carry up to 25 pounds. Work is typically accomplished in an indoor environment with heavy public contact. SUPERVISION RECEIVED AND EXERCISED Supervision is received from a Recreation Services Supervisor, or higher, job classification. No supervision is exercised over others. The City of Milpitas is an Equal Opportunity/ADA employer. Reasonable accommodation in the application, examination, and selection process will be made upon request to Human Resources at (408) 586-3090. The information contained in this announcement does not constitute either an expressed or implied contract and these provisions are subject to change. City of Milpitas Temporary/ Seasonal Employee* Benefits at a Glance Retirement Benefits Federal law requires that employees who are not members of the City retirement plan (CalPERS) be covered under an alternate retirement plan (PARS). 6% of your salary will be deducted for participation in the PARS plan. The City will also contribute 1.5% of your earnings to your PARS account every pay period. Paid Time Off In accordance with State Law, after 90 days, Temporary/Seasonal employees receive 24 hours to use for sick leave. Work and Life Temporary/Seasonal employees are eligible for membership at the Milpitas Sports Center. Temporary/Seasonal employees are eligible for membership in Commonwealth Credit Union, which offers a broad range of financial and investment services. Temporary/Seasonal employees may qualify for Transportation Reduction Incentive Program (TRIP) cash incentive or transit subsidies based on their commute method. Health Insurance (Not available to most Temporary/Seasonal Employees) Temporary employees in a non-clerical position hired in the Planning, Engineering and Building Divisions may qualify for participation in CalPERS health, Delta Dental and Vision. (per Res. 7062) o Multiple plans available through CalPERS Health; plans with Kaiser rate or lower are paid by the City. Delta Dental: City paid Vision: City paid *Temporary/Seasonal employees are limited to work no more than 1000 hours per Fiscal Year. Closing Date/Time: Continuous