Alameda County
Oakland, California, United States
Introduction This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County. Reinstatement: Pursuant to Civil Service Rule 1744: On the request of a department head and approval of the Commission, a regularly appointed employee who resigned in good standing may, within three years after the effective date of his/her resignation, be reinstated in a position in the class from which he/she resigned or in a position in another class for which he/she may be eligible as determined by the Commission. Appointments by reinstatement following resignation are subject to the probationary period established for the class. You must have been a classified County employee in the same job code or in a job code at the same salary maximum and left the County in good standing. In addition, you must meet the minimum and special qualifications of the specific position. Transfer: You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position. Voluntary Demotion: You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position. DESCRIPTION THE AGENCY Treasurer-Tax Collector Department's mission is to provide County departments and all other depositing agencies with secured and convenient countywide central banking facility and countywide central banking facility and countywide treasurer administration services, including the investment of monies on deposit with Treasurer in the Treasurer's Investment Pool, provide real estate and personal property tax billing and collecting services, provide business licensing services in the unincorporated areas of the County, and provide in-house administration of the County's deferred compensation plan programs for eligible employees. THE POSITION Under general direction, to perform a wide variety of duties to facilitate collection on current and delinquent accounts; to effect collection through personal and telephone contact, correspondence and/or legal action; to prepare accounts for legal enforcement and attend court proceedings; to maintain collection records and documents; and to do related work as required. Classes include in this series are: DISTINGUISHING FEATURES These positions are located in the Central Collections Division of the Office of the Auditor-Controller; and in the Treasurer-Tax Collector's Department. Collection Enforcement Deputy II positions are flexibly staffed from Collection Enforcement Deputy I, based on meeting defined job performance standards. Collection Enforcement Deputy I's are distinguished from Collection Enforcement II's in that the latter are required to perform at higher job productivity levels for revenues collected, numbers of paying accounts, numbers of court actions, and the percentage of accounts over 120 days delinquent. Both classes are distinguished from the next higher class series of Collection Supervisor, in that positions in the latter classes act as working-level supervisors. DEFINITION OF LEVEL Positions at this level perform initial research on debtor accounts and related inside collections of such accounts. Incumbents verify information relating to the whereabouts, employment, earning, assets, liabilities and ability to pay of persons owing monies to the County. As necessary, they also prepare cases for legally enforced collections and appear in Court. CLICK HERE for the full job description. MINIMUM QUALIFICATIONS Either I The equivalent of one year's experience as a Specialist Clerk or in an equivalent or high class in the Alameda County classified service (non-classified includes District Attorney's Office, Hospital Authority, and the Consolidated Courts), involving collection assignments. Or II The equivalent of one year's experience in collection work with responsibility for a collection file of at least 500 delinquent accounts. License: Possession of a valid California Motor Vehicle Operator's license. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: • General principles of collections enforcement and procedures. • Federal and California laws and regulations pertaining to a wide variety of debt collection. • Legal requirements for collection of delinquent accounts. • Basic arithmetic to perform calculations and understand financial records. • The English language (including spelling, vocabulary, sentence and paragraph structure) sufficient to prepare and edit reports, letters and other written communications. Ability to: • Research legal, financial and other records sufficient to obtain data needed to secure and enforce a wide variety of debt collection. • Communicate effectively in writing (including spelling, vocabulary, sentence and paragraph structure). • Communicate with persons from a wide variety of ethnic and social backgrounds sufficiently to explain legal processes and obligations and/or penalties for nonpayment of debts. • Elicit information from hostile and/or uncooperative individuals. • Organize work and establish priorities according to departmental operating requirements. • Effectively manage time to perform multiple tasks. • Work cooperatively with other staff, outside agencies and public so as to maximize collections in accordance with established policies and procedures. • Operate standard office equipment, including a computer terminal. BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion TO APPLY: Please contact Sheila Green at (510) 272-6805 or sheila.green2@acgov.org . You are encouraged to apply immediately as this posting is open until filled and may close at anytime. Alameda County is an Equal Opportunity Employer Closing Date/Time: Continuous
Introduction This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County. Reinstatement: Pursuant to Civil Service Rule 1744: On the request of a department head and approval of the Commission, a regularly appointed employee who resigned in good standing may, within three years after the effective date of his/her resignation, be reinstated in a position in the class from which he/she resigned or in a position in another class for which he/she may be eligible as determined by the Commission. Appointments by reinstatement following resignation are subject to the probationary period established for the class. You must have been a classified County employee in the same job code or in a job code at the same salary maximum and left the County in good standing. In addition, you must meet the minimum and special qualifications of the specific position. Transfer: You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position. Voluntary Demotion: You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position. DESCRIPTION THE AGENCY Treasurer-Tax Collector Department's mission is to provide County departments and all other depositing agencies with secured and convenient countywide central banking facility and countywide central banking facility and countywide treasurer administration services, including the investment of monies on deposit with Treasurer in the Treasurer's Investment Pool, provide real estate and personal property tax billing and collecting services, provide business licensing services in the unincorporated areas of the County, and provide in-house administration of the County's deferred compensation plan programs for eligible employees. THE POSITION Under general direction, to perform a wide variety of duties to facilitate collection on current and delinquent accounts; to effect collection through personal and telephone contact, correspondence and/or legal action; to prepare accounts for legal enforcement and attend court proceedings; to maintain collection records and documents; and to do related work as required. Classes include in this series are: DISTINGUISHING FEATURES These positions are located in the Central Collections Division of the Office of the Auditor-Controller; and in the Treasurer-Tax Collector's Department. Collection Enforcement Deputy II positions are flexibly staffed from Collection Enforcement Deputy I, based on meeting defined job performance standards. Collection Enforcement Deputy I's are distinguished from Collection Enforcement II's in that the latter are required to perform at higher job productivity levels for revenues collected, numbers of paying accounts, numbers of court actions, and the percentage of accounts over 120 days delinquent. Both classes are distinguished from the next higher class series of Collection Supervisor, in that positions in the latter classes act as working-level supervisors. DEFINITION OF LEVEL Positions at this level perform initial research on debtor accounts and related inside collections of such accounts. Incumbents verify information relating to the whereabouts, employment, earning, assets, liabilities and ability to pay of persons owing monies to the County. As necessary, they also prepare cases for legally enforced collections and appear in Court. CLICK HERE for the full job description. MINIMUM QUALIFICATIONS Either I The equivalent of one year's experience as a Specialist Clerk or in an equivalent or high class in the Alameda County classified service (non-classified includes District Attorney's Office, Hospital Authority, and the Consolidated Courts), involving collection assignments. Or II The equivalent of one year's experience in collection work with responsibility for a collection file of at least 500 delinquent accounts. License: Possession of a valid California Motor Vehicle Operator's license. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: • General principles of collections enforcement and procedures. • Federal and California laws and regulations pertaining to a wide variety of debt collection. • Legal requirements for collection of delinquent accounts. • Basic arithmetic to perform calculations and understand financial records. • The English language (including spelling, vocabulary, sentence and paragraph structure) sufficient to prepare and edit reports, letters and other written communications. Ability to: • Research legal, financial and other records sufficient to obtain data needed to secure and enforce a wide variety of debt collection. • Communicate effectively in writing (including spelling, vocabulary, sentence and paragraph structure). • Communicate with persons from a wide variety of ethnic and social backgrounds sufficiently to explain legal processes and obligations and/or penalties for nonpayment of debts. • Elicit information from hostile and/or uncooperative individuals. • Organize work and establish priorities according to departmental operating requirements. • Effectively manage time to perform multiple tasks. • Work cooperatively with other staff, outside agencies and public so as to maximize collections in accordance with established policies and procedures. • Operate standard office equipment, including a computer terminal. BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion TO APPLY: Please contact Sheila Green at (510) 272-6805 or sheila.green2@acgov.org . You are encouraged to apply immediately as this posting is open until filled and may close at anytime. Alameda County is an Equal Opportunity Employer Closing Date/Time: Continuous
Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION TECHNOLOGY SERVICES MANAGER, SR. SALARY INFORMATION In addition to performance-based merit increases, this position is scheduled to receive a salary range increase on the following date: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment will establish an open eligible list. The eligible list established through this recruitment will be used to fill current/future vacancies in Auditor-Controller and/or any other agencies within the County of Orange. This recruitment may also be used to fill positions in similar and/or lower classifications. DEADLINE TO APPLY This recruitment will close on MONDAY, APRIL 22, 2024, at 11:59 P.M. (PST) . Qualified applicants are encouraged to apply immediately. ORANGE COUNTY Orange County is a desirable place to live - and is one of the premier employers in the region, as well as the third largest populated County in California. At the County you will find variety, individual opportunity, job satisfaction, and the pleasure of working with colleagues who are dedicated to making a positive difference. You can learn more about the County of Orange by clicking here . AUDITOR-CONTROLLER The Auditor-Controller Department is committed to serving Orange County by ensuring accountability over public spending, transparency of taxpayer dollars, and engaging the public in government. We carry out our vision and mission by conducting the Public's business with the highest ethical and due diligence standards by supporting ethical and responsible financial decisions throughout the County. You can learn more about the Auditor-Controller Department by clicking here . THE OPPORTUNITY The Auditor-Controller is seeking a talented, experienced and goal-driven Senior Technology Services Manager to perform a variety of technical, functional and analytical duties to support the County’s property tax systems that include the core custom recently-modernized Property Tax System (PTS) application, internal and external system interfaces (e.g., Assessor interfaces, IVR and web interfaces, lien interface, Assessment Appeals interface, etc.). This position reports to the Technology Services Assistant Deputy Director and is part of the team that has the functional and technical responsibility for providing critical systems support to the County’s Property Tax administration processes performed by the Auditor-Controller, Treasurer Tax-Collector and Clerk of the Board. This team also supports all projects related to the County’s property tax administration objectives in the areas of constituent service delivery, legal compliance, fiscal stewardship, technology use, operational efficiencies, policies and standards, security, and service continuity. This role will also interact with County agencies, the County Data Center, and third-party vendors during upgrades and/or implementation of enhancements including but not limited to new software and/or hardware. The individual should be able to demonstrate the ability to adapt to the direction set forth by the Auditor-Controller for the County and its constituents. The position may be on-call 24/7. PTS is a Java/SQL Server based system that was recently modernized from its legacy mainframe platform. Critical to the operation of the County and its taxing agencies, PTS enables the Auditor-Controller (A-C), Treasurer-Tax Collector (TTC) and Clerk of the Board (COB) to collaboratively administer property taxes efficiently via automated built-in processes. The in-house developed system also facilitates the efficient collection and application of approximately $8 billion in annual property tax of tax payments and apportion to the County, cities, schools, and special districts. Along with this core application, the PTS IT Team also manages several interfaces and ancillary programs with specialized functions that integrate with PTS. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will possess at least five (5) years of property tax experience, must include two (2) years of lead or supervisory experience AND a Bachelor’s degree in computer science, information technology, business or related field. A Master’s degree or higher in computer science, information technology, business or related field may substitute for two (2) years of the required experience. The successful candidate will also possess the following competencies: Technical Proficiency Knowledge of information systems concepts, software development methodologies and network/security fundamentals, and technologies that align with the County’s and Auditor-Controller’s technology stack. Understanding of enterprise systems’ batch job processing and forecasting requirements. Evaluating and adopting current and emerging technologies to enhance PTS efficiency. Maintaining comprehensive documentation and knowledge sharing to facilitate troubleshooting and continuity. Familiarity with Agile project management methodology a plus. Familiarity with PTS application’s underlying technologies (SQL-Server, Java, Windows, Jenkins, Maven, SVN) a plus. Problem Solving and Analysis Anticipating potential issues and addresses them proactively and appropriately. Proven innovation and creativity in identifying and resolving system problems. Planning and leading projects to agreed timelines and stakeholder expectations. Analyzing data to identify and address critical issues. Demonstrated skills to logically organize work priorities to accomplish tasks efficiently. Coordinating hardware, software, and network needs with the proper organizations, e.g., network team/data center. Business/Functional/Property Tax Knowledge Understanding of the property tax business processes. Communicating issues and resolutions with users, technical staff, and vendors. Evaluating appropriate IT solutions to provide the most efficient tangible value to the team’s operations and the business. Leadership | Supervisory Skills Leading daily Agile standup meeting. Managing resources including County and vendor staff and activities. Coaching and developing staff. Proven ability to lead confidently by taking personal responsibility for decisions. Fostering a positive work environment that encourages collaboration and innovation. Communication Skills Utilizing effective communication skills for team building, facilitating solutions and resolving conflicts. Experience in the development of documentation, policies, and procedures. Demonstrating ability and experience to present information to various groups both orally and in writing. Fostering collaboration as an effective team liaison, providing clear directions, expectations, and feedback. MINIMUM QUALIFICATIONS Click here to view the complete classification description for Technology Services Manager, Sr. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.). RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials for minimum qualifications. After the initial screening, qualified applicants will be referred to the next step of the selection process. All applicants will be notified via email of their status in the process. Structured Oral Interview | SOI (Weighted 100%) Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Only the most successful candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Please note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Sam Apraku at 714-834-3116 or at Samuel.Apraku@ac.ocgov.com EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Administrative Management * In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as: Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information . Paid Leave: Twelve holidays per year plus sick and vacation time Health & Dependent Care Reimbursement Accounts Dental Insurance: County pays 100% of employee and dependent premiums Paid Life Insurance: $100,000 life insurance policy Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy Paid Short & Long Term Disability insurance programs 457 Defined Contribution Program *Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans. Click here for information about benefits offered to County of Orange employees. Closing Date/Time: 4/22/2024 11:59 PM Pacific
CAREER DESCRIPTION TECHNOLOGY SERVICES MANAGER, SR. SALARY INFORMATION In addition to performance-based merit increases, this position is scheduled to receive a salary range increase on the following date: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment will establish an open eligible list. The eligible list established through this recruitment will be used to fill current/future vacancies in Auditor-Controller and/or any other agencies within the County of Orange. This recruitment may also be used to fill positions in similar and/or lower classifications. DEADLINE TO APPLY This recruitment will close on MONDAY, APRIL 22, 2024, at 11:59 P.M. (PST) . Qualified applicants are encouraged to apply immediately. ORANGE COUNTY Orange County is a desirable place to live - and is one of the premier employers in the region, as well as the third largest populated County in California. At the County you will find variety, individual opportunity, job satisfaction, and the pleasure of working with colleagues who are dedicated to making a positive difference. You can learn more about the County of Orange by clicking here . AUDITOR-CONTROLLER The Auditor-Controller Department is committed to serving Orange County by ensuring accountability over public spending, transparency of taxpayer dollars, and engaging the public in government. We carry out our vision and mission by conducting the Public's business with the highest ethical and due diligence standards by supporting ethical and responsible financial decisions throughout the County. You can learn more about the Auditor-Controller Department by clicking here . THE OPPORTUNITY The Auditor-Controller is seeking a talented, experienced and goal-driven Senior Technology Services Manager to perform a variety of technical, functional and analytical duties to support the County’s property tax systems that include the core custom recently-modernized Property Tax System (PTS) application, internal and external system interfaces (e.g., Assessor interfaces, IVR and web interfaces, lien interface, Assessment Appeals interface, etc.). This position reports to the Technology Services Assistant Deputy Director and is part of the team that has the functional and technical responsibility for providing critical systems support to the County’s Property Tax administration processes performed by the Auditor-Controller, Treasurer Tax-Collector and Clerk of the Board. This team also supports all projects related to the County’s property tax administration objectives in the areas of constituent service delivery, legal compliance, fiscal stewardship, technology use, operational efficiencies, policies and standards, security, and service continuity. This role will also interact with County agencies, the County Data Center, and third-party vendors during upgrades and/or implementation of enhancements including but not limited to new software and/or hardware. The individual should be able to demonstrate the ability to adapt to the direction set forth by the Auditor-Controller for the County and its constituents. The position may be on-call 24/7. PTS is a Java/SQL Server based system that was recently modernized from its legacy mainframe platform. Critical to the operation of the County and its taxing agencies, PTS enables the Auditor-Controller (A-C), Treasurer-Tax Collector (TTC) and Clerk of the Board (COB) to collaboratively administer property taxes efficiently via automated built-in processes. The in-house developed system also facilitates the efficient collection and application of approximately $8 billion in annual property tax of tax payments and apportion to the County, cities, schools, and special districts. Along with this core application, the PTS IT Team also manages several interfaces and ancillary programs with specialized functions that integrate with PTS. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will possess at least five (5) years of property tax experience, must include two (2) years of lead or supervisory experience AND a Bachelor’s degree in computer science, information technology, business or related field. A Master’s degree or higher in computer science, information technology, business or related field may substitute for two (2) years of the required experience. The successful candidate will also possess the following competencies: Technical Proficiency Knowledge of information systems concepts, software development methodologies and network/security fundamentals, and technologies that align with the County’s and Auditor-Controller’s technology stack. Understanding of enterprise systems’ batch job processing and forecasting requirements. Evaluating and adopting current and emerging technologies to enhance PTS efficiency. Maintaining comprehensive documentation and knowledge sharing to facilitate troubleshooting and continuity. Familiarity with Agile project management methodology a plus. Familiarity with PTS application’s underlying technologies (SQL-Server, Java, Windows, Jenkins, Maven, SVN) a plus. Problem Solving and Analysis Anticipating potential issues and addresses them proactively and appropriately. Proven innovation and creativity in identifying and resolving system problems. Planning and leading projects to agreed timelines and stakeholder expectations. Analyzing data to identify and address critical issues. Demonstrated skills to logically organize work priorities to accomplish tasks efficiently. Coordinating hardware, software, and network needs with the proper organizations, e.g., network team/data center. Business/Functional/Property Tax Knowledge Understanding of the property tax business processes. Communicating issues and resolutions with users, technical staff, and vendors. Evaluating appropriate IT solutions to provide the most efficient tangible value to the team’s operations and the business. Leadership | Supervisory Skills Leading daily Agile standup meeting. Managing resources including County and vendor staff and activities. Coaching and developing staff. Proven ability to lead confidently by taking personal responsibility for decisions. Fostering a positive work environment that encourages collaboration and innovation. Communication Skills Utilizing effective communication skills for team building, facilitating solutions and resolving conflicts. Experience in the development of documentation, policies, and procedures. Demonstrating ability and experience to present information to various groups both orally and in writing. Fostering collaboration as an effective team liaison, providing clear directions, expectations, and feedback. MINIMUM QUALIFICATIONS Click here to view the complete classification description for Technology Services Manager, Sr. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.). RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials for minimum qualifications. After the initial screening, qualified applicants will be referred to the next step of the selection process. All applicants will be notified via email of their status in the process. Structured Oral Interview | SOI (Weighted 100%) Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Only the most successful candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Please note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Sam Apraku at 714-834-3116 or at Samuel.Apraku@ac.ocgov.com EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Administrative Management * In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as: Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information . Paid Leave: Twelve holidays per year plus sick and vacation time Health & Dependent Care Reimbursement Accounts Dental Insurance: County pays 100% of employee and dependent premiums Paid Life Insurance: $100,000 life insurance policy Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy Paid Short & Long Term Disability insurance programs 457 Defined Contribution Program *Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans. Click here for information about benefits offered to County of Orange employees. Closing Date/Time: 4/22/2024 11:59 PM Pacific