Information Commons Technology Coordinator (Information Technology Consultant) - Library (10499)

  • San Francisco
  • San Francisco, California
  • Aug 03, 2020
Full Time Information Technology and Communication Services Library Services

Job Description

Working Title
Information Commons Technology Coordinator

SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Appointment Type*
This is a one year probationary position.

Time Base*
Full-Time (1.0)

Work Schedule*
Monday to Friday; 8 a.m. to 5 p.m.

Anticipated Hiring Range*
$5,504.00 - $6,000.00 per month ($66,048.00 - $72,000.00 annually)

Salary is commensurate with experience.

Position Summary*
Under the direction of the Head of Library Information Technology, coordinates the setup and management of computers and related equipment located in the library's public computing areas and computer-enhanced instruction spaces. Sets-up, tests, maintains, and upgrades software applications running on these computers. Coordinates projects with library IT staff members as well as trains and supervises student assistants. Sets-up and manages a range of server-based systems that support public computing in the library, such as UniPrint, PC Reservation, EMS, and Ghost, as well as license and patch management applications.

Position Information
Study Commons, Research Commons, Digital Media Studio (E) ¿ Provides lead operational
responsibility for computer setup, support, and updating. Supports related equipment in these spaces, such as black and white and color printers, scanners, digital media editing, 3D printers, and audio/video equipment. Lead operational responsibility for installing a wide range of software, including specialized applications required for University courses; coordinates troubleshooting hardware and software issues with other Library IT and campus staff as well as with outside vendors.

Instruction Rooms (E) - Lead operational responsibility for the setup and support of computers, plus related equipment such as AV equipment and printers, located in these rooms; ensures that they are properly setup and configured to support Library instruction; Lead operational responsibility for installing a wide range of software, including specialized applications required for Library instruction and University courses; coordinates troubleshooting hardware and software issues with other Library IT and campus staff as well as with outside vendors.

Server-based Systems and Other Library IT Projects (E) ¿ System administration responsibility for setting up the hardware and software necessary to run a variety of server-based software applications used to support public computing in the Library. Systems include UniPrint, PC Reservation, EMS, Ghost and license management. Responsibilities include setting up and managing physical and/or virtual servers. Assist with other Library IT tasks or projects as assigned.

Lead Worker (E)) ¿ Provides lead direction for Library IT staff and student Help Desk Assistants; set and monitor regular work priorities and goals as well as determine special projects; prepare and monitor student assistant scheduling and staffing budget; assist in the hiring and training of student employees.

Other duties as assigned

At All Times
- Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D)
- Demonstrate safe work practices for oneself, others and the office environment.

Minimum Qualifications*
To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Preferred Qualifications
- Experience providing end-user technical support for both software and hardware, preferably in an academic setting.
- Experience setting up, maintaining, and troubleshooting large numbers of computers and software applications.
- Experience coordinating and providing lead support for installing, configuring, troubleshooting and patching current versions of the Windows and Macintosh operating systems and a variety of software applications, including Microsoft Office and Adobe Creative Suite applications.
- Experience working with IT services' productivity software, such as ticketing, disk imaging, computer sign on, shift management, and room utilization applications.
- Ability to communicate clearly with non-technical users as well as with IT staff in a dynamic team environment where projects and priorities can change quickly.
- Ability to accurately document problems patrons encounter with Library technology and related services and to effectively communicate those problems to the appropriate library staff and faculty.
- Ability to apply consultative skills to assess user needs and provide appropriate support.
- Ability to perform system, database, and network maintenance tasks and to use standard software packages.
- Experience working with an Integrated Library System.
- Experience with web tools, scripting, and data integration.
- Knowledge of digital video and audio hardware and software, such as Final Cut Pro and the Adobe Creative Suite.
- Knowledge of specialized academic software, such as SPSS, Mathematica, and ARC GIS.
- Experience with 3D printing and modeling, VR/AR and MakerSpace equipment.

Core Competencies - embody the following competencies:
- Bias toward collaboration and teamwork.
- Effective oral, written and nonverbal communication skills.
- Customer/Client Focus with an emphasis in problem solving and resolution.
- Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
- Diversity and inclusion.

Working evening and weekend hours may be required. Must be able to work 6-7 hours a day at a computer. May be required to move or lift 15-45 pounds on occasion.

Pre-Employment Requirements
This position requires the successful completion of a background check.

Eligibility to Work*
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.

CSUEU Position
Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

How To Apply

Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience.


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.
Closing Date/Time: Open until filled

Job Address

San Francisco, California 94132 United States View Map