City of San Jose
United States, California, San Jose
Mar 08, 2024
Full Time
The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The City's Airport Department is seeking an individual whose values align with the values of the City's employees. Prior to the impact of COVID, San José Mineta International Airport (SJC) served more than 15 million passengers annually with 450 peak daily departures and arrivals on 13 international and domestic carriers to 50+ nonstop destinations. SJC has been one of America's fastest-growing major airports over the past four-year period, based on percentage increase in passenger seat capacity. We are looking for team members who can work toward our Mission Statement to "Connect, Serve and Inspire" and our Vision Statement to "Transform how Silicon Valley Travels". For more information about SJC, visit http://www.sjc.org. The Salary Range for Airport Operations Supervisor I is $103,565.28 - $126,191.52 The Salary Range for Airport Operations Supervisor II $111,274.80 - $135,582.72 The Salary Range for Airport Operations Supervisor III $119,857.92 - $145,978.56 The actual salary shall be determined by the final candidate's qualifications and experience. These salary ranges include an approximate five percent (5%) ongoing non-pensionable compensation pay.? Positions & Duties The City of San José - San José Mineta International Airport is currently recruiting a Manager-on-Duty Position (Airport Operations Supervisors I/II/III). The Airport Manager-on-Duty serves as the senior Airport management representative on weekends, nights, and holidays. Incumbents inspect runways, taxiways, and related airport Air Operational Areas (AOA) for proper maintenance and safety conditions; opens or closes runways, taxiways, and airside operational areas; and ensures that the facility continually operates in compliance with Federal Aviation Administration (FAA) airport certification requirements. Performs related work as required. As the Manager-on-Duty you may have purview over other Sections within the Airport Operations Division including, Landside, Terminal / Customer Service, or Security Sections. Programs within these Sections, include: noise monitoring, emergency planning, general aviation, construction oversight, public parking, airport shuttle and ground transportation, parking and curbside traffic control, terminal management, customer experience and services, security compliance, airport identification badging and Airport Operations Center (AOC) functions. The Manager-on-Duty also serves as the Airport's Incident Commander for various emergency situations until relieved by senior Airport management. These positions will be required to rotate between assignments based on operational needs. Incumbents will be required to work weekends, holidays, and any of three shifts covering twenty-four hours per day, seven days per week. Mandatory overtime may be required to meet staffing needs. This position may require the supervision of a large number of staff and requires an individual who can provide a high level of leadership and supervision. Additionally, the position may interact regularly with Airport customers, contractors, tenants, government agencies, and other City departments. A successful candidate must demonstrate excellent communication skills and the ability to handle confidential and sensitive information. This position requires the ability to interpret complex regulations and a strong knowledge of various computer programs and software such as Microsoft Office as well as variety of proprietary computer systems, databases and software. A strong technical background or a demonstrated ability to learn new technology is preferred. Previous, demonstrated work experience in Airport Operations at a Certificated Commercial Service Airport is highly desired. Typical Manager-on-Duty Duties : Observes, records, and enforces activities conducted on the Airside areas (RONs, Itinerants, hazmat, wildlife, etc.) Observes, records and enforces activities of contractors, permitees and tenants on the Airside to ensure compliance with applicable regulations or contractual/permit requirements. Ensures compliance with regulatory requirements continuously. Documents activity/events (RONs, Itinerants, hazmat, wildlife, etc.) on the Airfield. Responds to emergencies, hazmat, wildlife or other airfield incidents to maintain a safe and efficient operation. Includes on-site inspection of airfield and performing or coordinating activities as required. Supervises staff to maintain an efficient operation and/or program. Ensures Airport is operated in accordance with applicable Federal State and local rules and regulations. Assumes day to day responsibility and oversight for programs and projects to meet established goals and plans. Monitors assigned areas and staff performance to ensure safe operation and physical security controls are in place. Maintains records and assists with documentation and memo writing to ensure controls and to support recommendations for improved operations. Ensures programs and personnel provide a high level of customer service. Provides input towards the development of budgets within a program. Provides customer service to the public (i.e., directing passengers, listening to and reporting complaints, etc.) Performs other duties of a similar nature or level. The current vacancy within the Airport Operations Division will be filled based on the skill set presented by the successful candidate. This recruitment may be used to fill multiple positions in this department. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. DUTY NO. TYPICAL CLASS ESSENTIAL DUTIES : (These duties and estimated frequency are a representative sample; position assignments may vary depending on the business needs of the department.) Duties may include, but are not limited to, the following: FREQUENCY* Manager-on- Duty 1. Observes, records and enforces activities conducted on the Airside areas (RONs, Itinerants, hazmat, wildlife, etc.) Daily 2. Observes, records and enforces activities of contractors, permitees and tenants on the Airside to ensure compliance with applicable regulations or contractual/permit requirements. Daily 3. Ensures compliance with regulatory requirements continuously. Daily 4. Documents activity/events (RONs, Itinerants, hazmat, wildlife, etc.) on the Airfield. As Required 5. Responds to emergencies, hazmat, wildlife or other airfield incidents to maintain a safe and efficient operation. Includes on-site inspection of airfield, and performing or coordinating activities as required. As Required 6. Responds to and resolves door and gate alarms. As Required 7. Supervises staff to maintain an efficient operation and/or program. Daily 8. Ensures Airport is operated in accordance with applicable Federal State and local rules and regulations. Daily 9. Assumes day to day responsibility and oversight for programs and projects to meet established goals and plans. Daily 10. Monitors assigned areas and staff performance to ensure safe operation and physical security controls are in place. Daily 11. Maintains records and assists with documentation and memo writing to ensure controls and to support recommendations for improved operations. Daily 12. Ensures programs and personnel provide a high level of customer service. Daily 13. Provides input towards the development of budgets within a program. As Required All Areas 14. Provides customer service to the public (i.e., directing passengers, listening to and reporting complaints, etc.) Daily 15. Performs other duties of a similar nature or level. As Required *Frequency defined as Daily/Several Times, Daily, Weekly, Intermittent, or As Required Education and Experience Airport Operations Supervisor I A Bachelor's degree in aviation or closely related field AND two (2) years of experience in the aviation field at the level of Senior Airport Operations Specialist I or higher. Aviation experience is typically gained by working for the following types of organizations: airport, airline, fixed based operator, airport related contractor, aviation related government agency or military aviation. Acceptable Substitution Additional experience in aviation may be substituted for the bachelor's degree requirement on a year-for- year basis. Airport Operations Supervisor II A Bachelor's degree in aviation or closely related field AND certification from an airport industry professional organization AND one (1) year of experience in the aviation field at the level of Airport Operations Supervisor I or higher. Acceptable Substitution Additional experience in aviation may be substituted for the bachelor's degree requirement on a year-for- year basis. Airport Operations Supervisor III A Bachelor's degree in aviation or closely related field AND two (2) certifications from an airport industry professional organization AND one (1) year of experience in the aviation field at the level of Airport Operations Supervisor I or higher AND one (1) year of experience as Manager-On-Duty at SJC since July of 2010 . Acceptable Substitution Additional experience in aviation may be substituted for the bachelor's degree requirement on a year-for- year basis. Required Licensing (such as driver's license, certifications, etc.) Incumbents are required to complete and pass a TSA mandated, Criminal History Records Check and a Security Threat Assessment and all other City, State or Federal requirements. California Drivers License. Obtain an Airport issued Ramp Drivers Permit and Movement Area Operating Permit within 6 months of employment. Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San José will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. Candidates are required to satisfactorily complete and pass a fingerprint based Criminal History Records Check prior to being considered for a position in this class at the Airport. This Airport position requires a background check and a Transportation Security Administration (TSA) check. The candidate must be fingerprinted and qualify under all applicable TSA and Airport regulations. (Incumbents may be required to have different combinations of the listed qualifications, or more specific job-related qualifications depending on the position.) Basic Competencies (Needed at entry into the job in order to perform the essential duties.) Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Knowledge of: Safe vehicle operations at an airport. Airport GT, parking, security and common use terminal operations principals. Emergency procedures. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Teamwork and Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach. Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. Additional Competencies and/or Desirable Qualifications (Competencies, knowledge, skills and abilities that are more position specific and/or likely to contribute to more successful job performance.) Knowledge of: Airport runway/taxiway systems, marking criteria, aircraft movement/non-movement areas, and airport facility and operational safety standards. Aircraft rescue and fire-fighting (ARFF) equipment and their applicability to airport emergency operations. Methods, materials, and equipment used in aircraft ground handling, recovery, and/or servicing. Aviation fuels, aircraft servicing procedures, and aviation fuel quality control Procedures. Skills in: Radio communications procedures including communications with the Air Traffic Control Tower. Selection Process To apply, please complete an application via the City of San José's website at www.sanjoseca.gov/citycareers . The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from
further consideration. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. If you have questions about the duties of these positions, the selection or hiring processes, please contact Tessa Elkins at Telkins@sjc.org . Additional Information The application deadline is 11:59 PM on March 28, 2024. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions. Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San José 's website at www.sanjoseca.gov/citycareers .