Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Under the oversight and supervision of the Associate Director of Custodial, Grounds, Recycling & Moving Services, the Grounds, Landscape & Recycling Manager oversees comprehensive grounds, landscape, irrigation, and recycling services for the main and south campuses, which hosts thousands of students, faculty, staff, and visitors daily. The incumbent plans, organizes, directs, and oversees the activities of the Grounds Services unit within Facilities Development & Operations. Services are wide-ranging and encompass routine and specialized grounds care including those typically found within a campus environment as well as within a Division I Athletics environment. Key Responsibilities Administers an assigned budget and directs resources based on priorities while ensuring an ongoing continuity of operations with a focus on sustainability in grounds management practices. Develops and adjusts grounds and recycling service/maintenance plans and schedules to ensure resources are deployed in an efficient and effective manner and within the assigned budget Oversees assigned team’s use of the department computerized maintenance management system to ensure work is scheduled, records accurately maintained, and documentation properly accounts for labor and other resources needed to complete the work Plans, develops, implements, and oversees routine and specialized maintenance plans and schedules for all areas of responsibility including establishment of key performance metrics and quality controls Develops and implements service/maintenance plans, preventive maintenance schedules, and service level standards for all grounds areas and related systems Oversees over 20 employees including hiring, retention, coaching, counseling, evaluating, and correcting and/or implementing disciplinary action working with the Associate Director, Business & Administrative Services unit, and University Personnel Develops a culture of stewardship ensuring deficiencies are resolved proactively and that other facility related maintenance deficiencies and necessary repairs are reported Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Ability to effectively interpret, organize and present information in a written format and communication skills to obtain decisions required to move forward toward implementation Ability to lead by example, modeling a caring, collaborative and open culture and environment which values the individual, teams and teamwork, ethical conduct, exemplary customer service and quality results Knowledge of refuse/recycling planning and management principles including development and implementation of operational plans, preventative maintenance programs, and quality control, assurance and inspection programs Knowledge of organizational management and ability to develop, implement and track, with a Computer Maintenance Management System, resource-loaded service and operational plans Demonstrated experience developing and implementing a strong customer service approach to work efforts while motivating staff in a challenging environment Required Qualifications Bachelor degree in horticulture or a related field OR which may be obtained through a minimum of six years of supervisory experience in scheduling, coordinating, and performing grounds operations, a minimum of three years of which are associated with progressively responsible management experience Six years of professional work experience directly related to landscape management of a large campus or complex, of which a minimum of three years associated with progressively responsible management experience Knowledge of sustainable landscape practices as related to irrigation, pest control, and vegetation management Supervisory work experience in management of personnel or employee relations issues Demonstrated experience developing and implementing grounds maintenance plans License A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations. Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses. Preferred Qualifications Pest Control Certification (QAL or QLC) from the State of California Certified Grounds Manager from the Professional Grounds Management Society Certified Sports Field Management from the Sports Field Management Association Certified Arborist from the ISA or ASCA Certified Landscape or Golf Irrigation Auditor from the Irrigation Association Supervisory experience within a collective bargaining and represented staff environment. Experience in grounds services management of a State facility, College or University, or other environment with extensive grounds Experience managing grounds services and operations in a high level NCAA or professional sports environment Compensation Classification: Administrator II Anticipated Hiring Range: $7,516/month - $9,095/month CSU Salary Range: $4,583/month - $14,713/month The final hiring salary will be commensurate with experience. San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest Copy of Driver's License This position is open until filled. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Feb 28 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Under the oversight and supervision of the Associate Director of Custodial, Grounds, Recycling & Moving Services, the Grounds, Landscape & Recycling Manager oversees comprehensive grounds, landscape, irrigation, and recycling services for the main and south campuses, which hosts thousands of students, faculty, staff, and visitors daily. The incumbent plans, organizes, directs, and oversees the activities of the Grounds Services unit within Facilities Development & Operations. Services are wide-ranging and encompass routine and specialized grounds care including those typically found within a campus environment as well as within a Division I Athletics environment. Key Responsibilities Administers an assigned budget and directs resources based on priorities while ensuring an ongoing continuity of operations with a focus on sustainability in grounds management practices. Develops and adjusts grounds and recycling service/maintenance plans and schedules to ensure resources are deployed in an efficient and effective manner and within the assigned budget Oversees assigned team’s use of the department computerized maintenance management system to ensure work is scheduled, records accurately maintained, and documentation properly accounts for labor and other resources needed to complete the work Plans, develops, implements, and oversees routine and specialized maintenance plans and schedules for all areas of responsibility including establishment of key performance metrics and quality controls Develops and implements service/maintenance plans, preventive maintenance schedules, and service level standards for all grounds areas and related systems Oversees over 20 employees including hiring, retention, coaching, counseling, evaluating, and correcting and/or implementing disciplinary action working with the Associate Director, Business & Administrative Services unit, and University Personnel Develops a culture of stewardship ensuring deficiencies are resolved proactively and that other facility related maintenance deficiencies and necessary repairs are reported Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Ability to effectively interpret, organize and present information in a written format and communication skills to obtain decisions required to move forward toward implementation Ability to lead by example, modeling a caring, collaborative and open culture and environment which values the individual, teams and teamwork, ethical conduct, exemplary customer service and quality results Knowledge of refuse/recycling planning and management principles including development and implementation of operational plans, preventative maintenance programs, and quality control, assurance and inspection programs Knowledge of organizational management and ability to develop, implement and track, with a Computer Maintenance Management System, resource-loaded service and operational plans Demonstrated experience developing and implementing a strong customer service approach to work efforts while motivating staff in a challenging environment Required Qualifications Bachelor degree in horticulture or a related field OR which may be obtained through a minimum of six years of supervisory experience in scheduling, coordinating, and performing grounds operations, a minimum of three years of which are associated with progressively responsible management experience Six years of professional work experience directly related to landscape management of a large campus or complex, of which a minimum of three years associated with progressively responsible management experience Knowledge of sustainable landscape practices as related to irrigation, pest control, and vegetation management Supervisory work experience in management of personnel or employee relations issues Demonstrated experience developing and implementing grounds maintenance plans License A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations. Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses. Preferred Qualifications Pest Control Certification (QAL or QLC) from the State of California Certified Grounds Manager from the Professional Grounds Management Society Certified Sports Field Management from the Sports Field Management Association Certified Arborist from the ISA or ASCA Certified Landscape or Golf Irrigation Auditor from the Irrigation Association Supervisory experience within a collective bargaining and represented staff environment. Experience in grounds services management of a State facility, College or University, or other environment with extensive grounds Experience managing grounds services and operations in a high level NCAA or professional sports environment Compensation Classification: Administrator II Anticipated Hiring Range: $7,516/month - $9,095/month CSU Salary Range: $4,583/month - $14,713/month The final hiring salary will be commensurate with experience. San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest Copy of Driver's License This position is open until filled. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Feb 28 2024 Pacific Standard Time Applications close: Closing Date/Time:
State of Nevada
Carson City, Nevada, United States
Announcement Number: 2058020788 Joe Lombardo Governor Jack Robb Director Matthew Tuma Deputy Director Kent A. LeFevre Administrator Carson City Office: 515 East Musser Street, Suite 102 Carson City, Nevada 89701 Phone: (775) 684-4141 Buildings & Grounds Section Phone: (775) 684-1800 STATE OF NEVADA DEPARTMENT OF ADMINISTRATION PUBLIC WORKS DIVISION Las Vegas Office: 2300 McLeod Street Las Vegas, Nevada 89104 Phone: (702) 486-5115 Buildings & Grounds Section Phone: (702) 486-4300 UNCLASSIFIED JOB ANNOUNCEMENT Posted - August 23, 2023 PROJECT MANAGER III State Public Works Division Recruitment Open To: This is an open competitive recruitment, open to all qualified applicants. This position is appointed by and serves at the pleasure of the Deputy Administrator and the Administrator of the State Public Works Division. AGENCY RESPONSIBILITIES: The responsibility of the State Public Works Division is to provide well planned, efficient, and safe facilities to state agencies so they can effectively administer their programs. APPROXIMATE Annual Salary: Up to $136,133 annually, plus benefits * (Salary range reflects retirement (PERS) contributions by both the employee and employer. An employer paid contribution plan is also available with a reduced gross salary.) Benefits: The State benefits package includes a retirement system, paid health, vision, dental, life and disability insurance, 11 paid holidays, and paid sick and annual leave. Other employee paid benefits such as deferred compensation plans are available. POSITION DESCRIPTION: This position is withing the Department of Administration, State Public Works Division. It can be located in Carson City or Las Vegas, Nevada and is supervised by the Deputy Administrator of Professional Services. Primary position duties/responsibilities include: 1. Supervision and administrative duties. 2. Oversight of project management. 3. Plan overview and bidding. 4. Creating and maintaining a master schedule for active projects. 5. Coordinating in-house design projects. 6. Updating the policies and procedures manual and recommending contract document boiler plate changes as needed. 7. Other duties as assigned. TO QUALIFY: Licensure as an Architect or as a Professional Engineer is required at the time of appointment and as a condition of continuing employment. Any person licensed as an Architect or Professional Engineer in another jurisdiction must become licensed in Nevada within 12 months following the date of appointment. Two years of post-licensure experience is required managing and directing architectural or engineering functions and supervising the work of lower-level architects, engineers and paraprofessional staff involved in the design, planning and coordination of construction projects and/or capital improvement programs; OR two years' experience as a Project Manager II in Nevada State Service. SPECIAL REQUIREMENTS: 1. A pre-employment criminal history background check and fingerprinting are required. Persons offered employment in this position may be required to pay for these items. 2. Your resume must include your professional licenses/certifications, the certificate number and date issued. Position Location: Carson City or Las Vegas, Nevada SUBMIT LETTERS OF INTEREST/ RESUMES/DIRECT INQUIRIES TO: Department of Administration State Public Works Division Attn: TJ Dobson 515 E. Musser Street, Suite 102 Carson City, NV 89701 OR email to: tjdobson@admin.nv.gov AND State Public Works Division Attn: Benton Marshall 2300 McLeod Street Las Vegas, NV 89104 email to: bbmarshall@admin.nv.gov In subject line please reference: Last Name / SPWD PM3, CC/LV / How you heard about the recruitment. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Closing Date/Time: Until recruitment needs are satisfied
Mar 08, 2024
Full Time
Announcement Number: 2058020788 Joe Lombardo Governor Jack Robb Director Matthew Tuma Deputy Director Kent A. LeFevre Administrator Carson City Office: 515 East Musser Street, Suite 102 Carson City, Nevada 89701 Phone: (775) 684-4141 Buildings & Grounds Section Phone: (775) 684-1800 STATE OF NEVADA DEPARTMENT OF ADMINISTRATION PUBLIC WORKS DIVISION Las Vegas Office: 2300 McLeod Street Las Vegas, Nevada 89104 Phone: (702) 486-5115 Buildings & Grounds Section Phone: (702) 486-4300 UNCLASSIFIED JOB ANNOUNCEMENT Posted - August 23, 2023 PROJECT MANAGER III State Public Works Division Recruitment Open To: This is an open competitive recruitment, open to all qualified applicants. This position is appointed by and serves at the pleasure of the Deputy Administrator and the Administrator of the State Public Works Division. AGENCY RESPONSIBILITIES: The responsibility of the State Public Works Division is to provide well planned, efficient, and safe facilities to state agencies so they can effectively administer their programs. APPROXIMATE Annual Salary: Up to $136,133 annually, plus benefits * (Salary range reflects retirement (PERS) contributions by both the employee and employer. An employer paid contribution plan is also available with a reduced gross salary.) Benefits: The State benefits package includes a retirement system, paid health, vision, dental, life and disability insurance, 11 paid holidays, and paid sick and annual leave. Other employee paid benefits such as deferred compensation plans are available. POSITION DESCRIPTION: This position is withing the Department of Administration, State Public Works Division. It can be located in Carson City or Las Vegas, Nevada and is supervised by the Deputy Administrator of Professional Services. Primary position duties/responsibilities include: 1. Supervision and administrative duties. 2. Oversight of project management. 3. Plan overview and bidding. 4. Creating and maintaining a master schedule for active projects. 5. Coordinating in-house design projects. 6. Updating the policies and procedures manual and recommending contract document boiler plate changes as needed. 7. Other duties as assigned. TO QUALIFY: Licensure as an Architect or as a Professional Engineer is required at the time of appointment and as a condition of continuing employment. Any person licensed as an Architect or Professional Engineer in another jurisdiction must become licensed in Nevada within 12 months following the date of appointment. Two years of post-licensure experience is required managing and directing architectural or engineering functions and supervising the work of lower-level architects, engineers and paraprofessional staff involved in the design, planning and coordination of construction projects and/or capital improvement programs; OR two years' experience as a Project Manager II in Nevada State Service. SPECIAL REQUIREMENTS: 1. A pre-employment criminal history background check and fingerprinting are required. Persons offered employment in this position may be required to pay for these items. 2. Your resume must include your professional licenses/certifications, the certificate number and date issued. Position Location: Carson City or Las Vegas, Nevada SUBMIT LETTERS OF INTEREST/ RESUMES/DIRECT INQUIRIES TO: Department of Administration State Public Works Division Attn: TJ Dobson 515 E. Musser Street, Suite 102 Carson City, NV 89701 OR email to: tjdobson@admin.nv.gov AND State Public Works Division Attn: Benton Marshall 2300 McLeod Street Las Vegas, NV 89104 email to: bbmarshall@admin.nv.gov In subject line please reference: Last Name / SPWD PM3, CC/LV / How you heard about the recruitment. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Closing Date/Time: Until recruitment needs are satisfied
State of Nevada
Carson City, Nevada, United States
Announcement Number: 1859955412 Joe Lombardo Governor Jack Robb Director Matthew Tuma Deputy Director Kent A. LeFevre Administrator Carson City Office: 515 East Musser Street, Suite 102 Carson City, Nevada 89701 Phone: (775) 684-4141 Buildings & Grounds Section Phone: (775) 684-1800 STATE OF NEVADA DEPARTMENT OF ADMINISTRATION PUBLIC WORKS DIVISION Las Vegas Office: 2300 McLeod Street Las Vegas, Nevada 89104 Phone: (702) 486-5115 Buildings & Grounds Section Phone: (702) 486-4300 UNCLASSIFIED JOB ANNOUNCEMENT Posted - August 3, 2023 PROJECT MANAGER II Professional Engineer or Architect RECRUITMENT OPEN TO: This is an open competitive recruitment, open to all qualified applicants. This position is appointed by and serves at the pleasure of the Administrator and the Deputy Administrator of the State Public Works Division. AGENCY RESPONSIBILITIES: The responsibility of the State Public Works Division is to provide well planned, efficient, and safe facilities to State agencies, so they can effectively administer their programs. APPROXIMATE Annual Salary: Depending on qualifications, up to $124,671 annually, plus benefits. * (Salary range reflects retirement (PERS) contributions by both the employee and employer. An employer paid contribution plan is also available with a reduced gross salary.) BENEFITS: The State benefits package includes a retirement system, paid health, vision, dental, life and disability insurance; 11 paid holidays, and paid sick and annual leave. Other employee paid benefits such as deferred compensation plans are available. POSITION DESCRIPTION: This position is located within the Department of Administration, State Public Works Division, either in Carson City or Las Vegas, Nevada, depending on the qualified candidate. It is supervised by the Project Manager III. This position's overall purpose is to provide project management for a wide variety of capital improvement and construction projects. The incumbent will develop scopes and budgets; negotiate and administer architectural/engineering (A/E) contracts; prepare, review, and approve plans, specifications, estimates and contract documents in accordance with approved budgets; coordinate and approve bid documents with regulatory and administrative agencies; administer bidding procedures and bid openings; provide administrative and fiscal management of construction contracts, including review of change orders and progress payments; maintain established project budgets; and provide competent engineering design services for assigned in-house projects. TO QUALIFY: Licensure as a Professional Engineer or Architect is required at the time of appointment and as a condition of continuing employment. Any person licensed as a Professional Engineer or Architect in another jurisdiction must become licensed in Nevada within 12 months following the date of appointment. Three years of the experience required for licensure must have included coordinating major construction projects and/or capital improvement programs involving the construction of public buildings, office complexes, and other structures. SPECIAL REQUIREMENTS: 1) A pre-employment criminal history background check and fingerprinting are required. Persons offered employment in this position may be required to pay for these items. 2) Your resume must include: your professional licenses/certifications, the certificate number and date issued. Position Location: Carson City or Las Vegas, Nevada LETTERS OF INTEREST AND RESUMES WILL BE ACCEPTED UNTIL THE POSITION IS FILLED All letters of interest and resumes will be accepted on a first come, first served basis. Hiring may occur at any time during the recruitment process. SUBMIT LETTERS OF INTEREST, RESUMES, and DIRECT INQUIRIES TO: Department of Administration State Public Works Division Attn: TJ Dobson 515 E. Musser Street, Suite 102 Carson City, NV 89701 or email to: tjdobson@admin.nv.gov AND State Public Works Division Attn: Benton Marshall 2300 McLeod Street Las Vegas, NV 89104 or email to: bbmarshall@admin.nv.gov In subject line please reference: Last Name / SPWD PM2, CC/LV, PROFESSIONAL ENGINEER/ARCHITECT/ How you heard about the recruitment. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Closing Date/Time: Until recruitment needs are satisfied
Mar 08, 2024
Full Time
Announcement Number: 1859955412 Joe Lombardo Governor Jack Robb Director Matthew Tuma Deputy Director Kent A. LeFevre Administrator Carson City Office: 515 East Musser Street, Suite 102 Carson City, Nevada 89701 Phone: (775) 684-4141 Buildings & Grounds Section Phone: (775) 684-1800 STATE OF NEVADA DEPARTMENT OF ADMINISTRATION PUBLIC WORKS DIVISION Las Vegas Office: 2300 McLeod Street Las Vegas, Nevada 89104 Phone: (702) 486-5115 Buildings & Grounds Section Phone: (702) 486-4300 UNCLASSIFIED JOB ANNOUNCEMENT Posted - August 3, 2023 PROJECT MANAGER II Professional Engineer or Architect RECRUITMENT OPEN TO: This is an open competitive recruitment, open to all qualified applicants. This position is appointed by and serves at the pleasure of the Administrator and the Deputy Administrator of the State Public Works Division. AGENCY RESPONSIBILITIES: The responsibility of the State Public Works Division is to provide well planned, efficient, and safe facilities to State agencies, so they can effectively administer their programs. APPROXIMATE Annual Salary: Depending on qualifications, up to $124,671 annually, plus benefits. * (Salary range reflects retirement (PERS) contributions by both the employee and employer. An employer paid contribution plan is also available with a reduced gross salary.) BENEFITS: The State benefits package includes a retirement system, paid health, vision, dental, life and disability insurance; 11 paid holidays, and paid sick and annual leave. Other employee paid benefits such as deferred compensation plans are available. POSITION DESCRIPTION: This position is located within the Department of Administration, State Public Works Division, either in Carson City or Las Vegas, Nevada, depending on the qualified candidate. It is supervised by the Project Manager III. This position's overall purpose is to provide project management for a wide variety of capital improvement and construction projects. The incumbent will develop scopes and budgets; negotiate and administer architectural/engineering (A/E) contracts; prepare, review, and approve plans, specifications, estimates and contract documents in accordance with approved budgets; coordinate and approve bid documents with regulatory and administrative agencies; administer bidding procedures and bid openings; provide administrative and fiscal management of construction contracts, including review of change orders and progress payments; maintain established project budgets; and provide competent engineering design services for assigned in-house projects. TO QUALIFY: Licensure as a Professional Engineer or Architect is required at the time of appointment and as a condition of continuing employment. Any person licensed as a Professional Engineer or Architect in another jurisdiction must become licensed in Nevada within 12 months following the date of appointment. Three years of the experience required for licensure must have included coordinating major construction projects and/or capital improvement programs involving the construction of public buildings, office complexes, and other structures. SPECIAL REQUIREMENTS: 1) A pre-employment criminal history background check and fingerprinting are required. Persons offered employment in this position may be required to pay for these items. 2) Your resume must include: your professional licenses/certifications, the certificate number and date issued. Position Location: Carson City or Las Vegas, Nevada LETTERS OF INTEREST AND RESUMES WILL BE ACCEPTED UNTIL THE POSITION IS FILLED All letters of interest and resumes will be accepted on a first come, first served basis. Hiring may occur at any time during the recruitment process. SUBMIT LETTERS OF INTEREST, RESUMES, and DIRECT INQUIRIES TO: Department of Administration State Public Works Division Attn: TJ Dobson 515 E. Musser Street, Suite 102 Carson City, NV 89701 or email to: tjdobson@admin.nv.gov AND State Public Works Division Attn: Benton Marshall 2300 McLeod Street Las Vegas, NV 89104 or email to: bbmarshall@admin.nv.gov In subject line please reference: Last Name / SPWD PM2, CC/LV, PROFESSIONAL ENGINEER/ARCHITECT/ How you heard about the recruitment. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Closing Date/Time: Until recruitment needs are satisfied
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Customer Service Center Coordinator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Facilities Services - Support Services Housing Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0FTE) Work Schedule Monday - Tuesday; 2:00pm - 11:00pm Wednesday - Thursday; Off Friday - Sunday; 9:00am - 6:00pm Anticipated Hiring Range $3,865.00/month ($46,380.00 annually) Work schedule is eligible for shift differential pay. Salary is commensurate with experience. Position Summary The Facilities Customer Service Center is the primary point of contact for customer inquiries related to Facilities Services and operates 365 days a year. The Customer Service Center Coordinator facilitates the coordination and operational work associated with service center. As the first point of contact, the incumbent is responsible for receiving, dispatching, and coordinating routine and emergency service requests from the campus community as it relates to skilled trades, custodial, grounds and contractors in a multi-campus environment. The incumbent plays a key role in ensuring customers have a positive experience; assisting efficiently and in a timely manner. Incumbent is required to use appropriate judgment and discretion in assessing the request/problem/emergency, while concurrently working in collaboration with the Facilities Services operational units to advance to resolution. The incumbent possesses a knowledge of the physical plant and utilities infrastructure. The incumbent will multi-task, inputting data, probing, providing solutions, and navigating through various operational systems to track service issues. The incumbent participates in the Service Center's daily workflow to ensure that all daily processes are completed at the close of each business day. Position Information Processes requests / analyzes problems / emergency response : Provide friendly and professional point of contact services for customers experiencing facilities related services issues within the campus community. Receive and dispatch requests appropriately, and complete administrative tasks associated with troubleshooting and resolution of customer request. Evaluate/assess for health and safety, urgency, priority, operational area responsibility etc as part of determining resolution plan. Create / monitor work orders, ensuring they are accurately created, assigned, prioritized, and categorized in line with departmental procedures. Liaise with wider team members as part of ensuring for best resolution, per operational practices and as appropriate, continue to liaise with relevant parties as part of effective resolution. Amend data and tracking systems as required. Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes. Ensure for effective communication and liaison with appropriate entities on a daily basis. Security / access contro l: Responsible for verifying key/card requester status, proof of identification, and signature verification of the approving individual, and for approving and granting access through key and key card issuance. Has the responsibility to verify the reason for access and is responsible for granting access to all campus buildings and spaces, as approved by the department/college. Customer service / interactions / communications : The Customer Service Center Coordinator interacts frequently and informally with all members of the university community and contract support staff. In this capacity, provides scheduling information on support services. As Customer Service Center Coordinator, makes appropriate decisions regarding the urgency of support services. Is frequently required to negotiate response dates with the previously listed personnel/offices, and is then responsible to coordinate within the Department to assure that commitments made are met. Coordinate communications for emergency response / disaster recovery / event coordination: Acts as central information dispatcher in facilitating coordinated services of FS entities during campus-wide events such as commencement, power outages, storms and other emergency conditions. For these situations, incumbent control point to verify status of critical operations such as sub-station switching and powering up/down of central plant and buildings. Operating systems / reporting requirements : Uses proprietary software systems, office production software and operating systems to produce both established and ad-hoc reports. Based on operational or managerial need, produces production reports needed to analyze specific issues and problems. Other duties as assigned Minimum Qualifications Entry Qualifications : Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. In addition to Position Skill Level I knowledge and skill requirements, work assignments typically require : Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures. Thorough mastery of English grammar, punctuation, and spelling. Expertise in using office software packages, technology, and systems. Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist. Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas. Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions. Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference. Ability to effectively write and present own reports. Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations. Ability to use negotiation and persuasion skills to achieve results and expedite projects. Preferred Qualifications Ability to handle multiple situations under demanding situations. Ability to interpret a broad variety of university/departmental policies and procedures, and apply these to operational/ service situations often occurring simultaneously. Communicate decisions and direction clearly and effectively. Knowledge of construction and maintenance terminology, practices and procedures. Ability to translate service requests into skilled trade terminology. Ability to make analytical database queries and effectively use the resulting data for making informed decisions. Environmental/Physical/Special Moving boxes of paper weighing up to 50 pounds is required. Working in an open office environment. May be required to work alone during designated work schedule. May be considered "essential personnel" during periods of campus operational disruptions, such as power outages, minor and/or major natural disasters, etc. No license or certification required for the position. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Feb 29 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title Customer Service Center Coordinator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Facilities Services - Support Services Housing Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0FTE) Work Schedule Monday - Tuesday; 2:00pm - 11:00pm Wednesday - Thursday; Off Friday - Sunday; 9:00am - 6:00pm Anticipated Hiring Range $3,865.00/month ($46,380.00 annually) Work schedule is eligible for shift differential pay. Salary is commensurate with experience. Position Summary The Facilities Customer Service Center is the primary point of contact for customer inquiries related to Facilities Services and operates 365 days a year. The Customer Service Center Coordinator facilitates the coordination and operational work associated with service center. As the first point of contact, the incumbent is responsible for receiving, dispatching, and coordinating routine and emergency service requests from the campus community as it relates to skilled trades, custodial, grounds and contractors in a multi-campus environment. The incumbent plays a key role in ensuring customers have a positive experience; assisting efficiently and in a timely manner. Incumbent is required to use appropriate judgment and discretion in assessing the request/problem/emergency, while concurrently working in collaboration with the Facilities Services operational units to advance to resolution. The incumbent possesses a knowledge of the physical plant and utilities infrastructure. The incumbent will multi-task, inputting data, probing, providing solutions, and navigating through various operational systems to track service issues. The incumbent participates in the Service Center's daily workflow to ensure that all daily processes are completed at the close of each business day. Position Information Processes requests / analyzes problems / emergency response : Provide friendly and professional point of contact services for customers experiencing facilities related services issues within the campus community. Receive and dispatch requests appropriately, and complete administrative tasks associated with troubleshooting and resolution of customer request. Evaluate/assess for health and safety, urgency, priority, operational area responsibility etc as part of determining resolution plan. Create / monitor work orders, ensuring they are accurately created, assigned, prioritized, and categorized in line with departmental procedures. Liaise with wider team members as part of ensuring for best resolution, per operational practices and as appropriate, continue to liaise with relevant parties as part of effective resolution. Amend data and tracking systems as required. Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes. Ensure for effective communication and liaison with appropriate entities on a daily basis. Security / access contro l: Responsible for verifying key/card requester status, proof of identification, and signature verification of the approving individual, and for approving and granting access through key and key card issuance. Has the responsibility to verify the reason for access and is responsible for granting access to all campus buildings and spaces, as approved by the department/college. Customer service / interactions / communications : The Customer Service Center Coordinator interacts frequently and informally with all members of the university community and contract support staff. In this capacity, provides scheduling information on support services. As Customer Service Center Coordinator, makes appropriate decisions regarding the urgency of support services. Is frequently required to negotiate response dates with the previously listed personnel/offices, and is then responsible to coordinate within the Department to assure that commitments made are met. Coordinate communications for emergency response / disaster recovery / event coordination: Acts as central information dispatcher in facilitating coordinated services of FS entities during campus-wide events such as commencement, power outages, storms and other emergency conditions. For these situations, incumbent control point to verify status of critical operations such as sub-station switching and powering up/down of central plant and buildings. Operating systems / reporting requirements : Uses proprietary software systems, office production software and operating systems to produce both established and ad-hoc reports. Based on operational or managerial need, produces production reports needed to analyze specific issues and problems. Other duties as assigned Minimum Qualifications Entry Qualifications : Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. In addition to Position Skill Level I knowledge and skill requirements, work assignments typically require : Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures. Thorough mastery of English grammar, punctuation, and spelling. Expertise in using office software packages, technology, and systems. Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist. Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas. Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions. Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference. Ability to effectively write and present own reports. Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations. Ability to use negotiation and persuasion skills to achieve results and expedite projects. Preferred Qualifications Ability to handle multiple situations under demanding situations. Ability to interpret a broad variety of university/departmental policies and procedures, and apply these to operational/ service situations often occurring simultaneously. Communicate decisions and direction clearly and effectively. Knowledge of construction and maintenance terminology, practices and procedures. Ability to translate service requests into skilled trade terminology. Ability to make analytical database queries and effectively use the resulting data for making informed decisions. Environmental/Physical/Special Moving boxes of paper weighing up to 50 pounds is required. Working in an open office environment. May be required to work alone during designated work schedule. May be considered "essential personnel" during periods of campus operational disruptions, such as power outages, minor and/or major natural disasters, etc. No license or certification required for the position. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Feb 29 2024 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Customer Service Center Coordinator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Facilities Services - Support Services Housing Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0FTE) Work Schedule Wednesday - Sunday; 2:00 - 11:00pm Anticipated Hiring Range $3,865.00/month ($46,380.00 annually) Work schedule is eligible for shift differential pay. Salary is commensurate with experience. Position Summary The Facilities Customer Service Center is the primary point of contact for customer inquiries related to Facilities Services and operates 365 days a year. The Customer Service Center Coordinator facilitates the coordination and operational work associated with service center. As the first point of contact, the incumbent is responsible for receiving, dispatching, and coordinating routine and emergency service requests from the campus community as it relates to skilled trades, custodial, grounds and contractors in a multi-campus environment. The incumbent plays a key role in ensuring customers have a positive experience; assisting efficiently and in a timely manner. Incumbent is required to use appropriate judgment and discretion in assessing the request/problem/emergency, while concurrently working in collaboration with the Facilities Services operational units to advance to resolution. The incumbent possesses a knowledge of the physical plant and utilities infrastructure. The incumbent will multi-task, inputting data, probing, providing solutions, and navigating through various operational systems to track service issues. The incumbent participates in the Service Center's daily workflow to ensure that all daily processes are completed at the close of each business day. Position Information Processes requests / analyzes problems / emergency response : Provide friendly and professional point of contact services for customers experiencing facilities related services issues within the campus community. Receive and dispatch requests appropriately, and complete administrative tasks associated with troubleshooting and resolution of customer request. Evaluate/assess for health and safety, urgency, priority, operational area responsibility etc as part of determining resolution plan. Create / monitor work orders, ensuring they are accurately created, assigned, prioritized, and categorized in line with departmental procedures. Liaise with wider team members as part of ensuring for best resolution, per operational practices and as appropriate, continue to liaise with relevant parties as part of effective resolution. Amend data and tracking systems as required. Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes. Ensure for effective communication and liaison with appropriate entities on a daily basis. Security / access contro l: Responsible for verifying key/card requester status, proof of identification, and signature verification of the approving individual, and for approving and granting access through key and key card issuance. Has the responsibility to verify the reason for access and is responsible for granting access to all campus buildings and spaces, as approved by the department/college. Customer service / interactions / communications : The Customer Service Center Coordinator interacts frequently and informally with all members of the university community and contract support staff. In this capacity, provides scheduling information on support services. As Customer Service Center Coordinator, makes appropriate decisions regarding the urgency of support services. Is frequently required to negotiate response dates with the previously listed personnel/offices, and is then responsible to coordinate within the Department to assure that commitments made are met. Coordinate communications for emergency response / disaster recovery / event coordination: Acts as central information dispatcher in facilitating coordinated services of FS entities during campus-wide events such as commencement, power outages, storms and other emergency conditions. For these situations, incumbent control point to verify status of critical operations such as sub-station switching and powering up/down of central plant and buildings. Operating systems / reporting requirements : Uses proprietary software systems, office production software and operating systems to produce both established and ad-hoc reports. Based on operational or managerial need, produces production reports needed to analyze specific issues and problems. Other duties as assigned Minimum Qualifications Entry Qualifications : Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. In addition to Position Skill Level I knowledge and skill requirements, work assignments typically require : Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures. Thorough mastery of English grammar, punctuation, and spelling. Expertise in using office software packages, technology, and systems. Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist. Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas. Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions. Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference. Ability to effectively write and present own reports. Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations. Ability to use negotiation and persuasion skills to achieve results and expedite projects. Preferred Qualifications Ability to handle multiple situations under demanding situations. Ability to interpret a broad variety of university/departmental policies and procedures, and apply these to operational/ service situations often occurring simultaneously. Communicate decisions and direction clearly and effectively. Knowledge of construction and maintenance terminology, practices and procedures. Ability to translate service requests into skilled trade terminology. Ability to make analytical database queries and effectively use the resulting data for making informed decisions. Environmental/Physical/Special Moving boxes of paper weighing up to 50 pounds is required. Working in an open office environment. May be required to work alone during designated work schedule. May be considered "essential personnel" during periods of campus operational disruptions, such as power outages, minor and/or major natural disasters, etc. No license or certification required for the position. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Feb 29 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title Customer Service Center Coordinator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Facilities Services - Support Services Housing Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0FTE) Work Schedule Wednesday - Sunday; 2:00 - 11:00pm Anticipated Hiring Range $3,865.00/month ($46,380.00 annually) Work schedule is eligible for shift differential pay. Salary is commensurate with experience. Position Summary The Facilities Customer Service Center is the primary point of contact for customer inquiries related to Facilities Services and operates 365 days a year. The Customer Service Center Coordinator facilitates the coordination and operational work associated with service center. As the first point of contact, the incumbent is responsible for receiving, dispatching, and coordinating routine and emergency service requests from the campus community as it relates to skilled trades, custodial, grounds and contractors in a multi-campus environment. The incumbent plays a key role in ensuring customers have a positive experience; assisting efficiently and in a timely manner. Incumbent is required to use appropriate judgment and discretion in assessing the request/problem/emergency, while concurrently working in collaboration with the Facilities Services operational units to advance to resolution. The incumbent possesses a knowledge of the physical plant and utilities infrastructure. The incumbent will multi-task, inputting data, probing, providing solutions, and navigating through various operational systems to track service issues. The incumbent participates in the Service Center's daily workflow to ensure that all daily processes are completed at the close of each business day. Position Information Processes requests / analyzes problems / emergency response : Provide friendly and professional point of contact services for customers experiencing facilities related services issues within the campus community. Receive and dispatch requests appropriately, and complete administrative tasks associated with troubleshooting and resolution of customer request. Evaluate/assess for health and safety, urgency, priority, operational area responsibility etc as part of determining resolution plan. Create / monitor work orders, ensuring they are accurately created, assigned, prioritized, and categorized in line with departmental procedures. Liaise with wider team members as part of ensuring for best resolution, per operational practices and as appropriate, continue to liaise with relevant parties as part of effective resolution. Amend data and tracking systems as required. Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes. Ensure for effective communication and liaison with appropriate entities on a daily basis. Security / access contro l: Responsible for verifying key/card requester status, proof of identification, and signature verification of the approving individual, and for approving and granting access through key and key card issuance. Has the responsibility to verify the reason for access and is responsible for granting access to all campus buildings and spaces, as approved by the department/college. Customer service / interactions / communications : The Customer Service Center Coordinator interacts frequently and informally with all members of the university community and contract support staff. In this capacity, provides scheduling information on support services. As Customer Service Center Coordinator, makes appropriate decisions regarding the urgency of support services. Is frequently required to negotiate response dates with the previously listed personnel/offices, and is then responsible to coordinate within the Department to assure that commitments made are met. Coordinate communications for emergency response / disaster recovery / event coordination: Acts as central information dispatcher in facilitating coordinated services of FS entities during campus-wide events such as commencement, power outages, storms and other emergency conditions. For these situations, incumbent control point to verify status of critical operations such as sub-station switching and powering up/down of central plant and buildings. Operating systems / reporting requirements : Uses proprietary software systems, office production software and operating systems to produce both established and ad-hoc reports. Based on operational or managerial need, produces production reports needed to analyze specific issues and problems. Other duties as assigned Minimum Qualifications Entry Qualifications : Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. In addition to Position Skill Level I knowledge and skill requirements, work assignments typically require : Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures. Thorough mastery of English grammar, punctuation, and spelling. Expertise in using office software packages, technology, and systems. Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist. Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas. Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions. Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference. Ability to effectively write and present own reports. Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations. Ability to use negotiation and persuasion skills to achieve results and expedite projects. Preferred Qualifications Ability to handle multiple situations under demanding situations. Ability to interpret a broad variety of university/departmental policies and procedures, and apply these to operational/ service situations often occurring simultaneously. Communicate decisions and direction clearly and effectively. Knowledge of construction and maintenance terminology, practices and procedures. Ability to translate service requests into skilled trade terminology. Ability to make analytical database queries and effectively use the resulting data for making informed decisions. Environmental/Physical/Special Moving boxes of paper weighing up to 50 pounds is required. Working in an open office environment. May be required to work alone during designated work schedule. May be considered "essential personnel" during periods of campus operational disruptions, such as power outages, minor and/or major natural disasters, etc. No license or certification required for the position. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Feb 29 2024 Pacific Standard Time Applications close: Closing Date/Time: