STATE CENTER COMMUNITY COLLEGE DISTRICT
Fresno, California, United States
General Purpose Under general supervision, sets up counters, lines and food wells with appropriate food items and supplies; dishes and serves food items; assembles and prepares pre-processed menu items; operates cash register; stocks and restocks food items as needed during service; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Dishes and serves food items to students, staff and other customers. Sets up serving line, counters and food wells with appropriate food items and supplies; restocks as needed. Receives payment for purchases; operates cash register. Assembles and prepares menu items including salads, sandwiches and condiments and prepares pre-made and frozen items such as pizza, cookies, rolls and other items in accordance with nutrition, sanitation and food safety standards. Maintains work areas in a sanitary and safe manner; cleans food preparation and serving work areas, counters, storage areas, preparation and serving equipment, and washes trays, plates, utensils, pots, pans and serving equipment. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES Maintains a variety of logs and records regarding food inventory and food safety. Assists in the delivery, setup, serving and cleanup related to food service at catering functions. Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Standard practices of sanitation and food safety as they relate to institutional food preparation and service. Safe and proper operation of equipment used to prepare food in a commercial kitchen including slicers and mixers. Basic methods of quality food preparation. Proper food display and food storage techniques and procedures. Cleaning and sanitation methods and procedures related to food service operations. Basic recordkeeping. Practices and techniques of customer service. Point-of-sale systems and cash handling. Mathematics and measurements applicable to assigned responsibilities. Skills and Abilities to: Effectively apply proper sanitation and safety requirements associated with food preparation and serving and with associated equipment. Operate kitchen equipment and tools. Travel to a variety of locations on and off campus as needed for catering events. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer, cash register and standard business software. Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE Graduation from high school or GED equivalent and at least one year of responsible experience in food service in a commercial or institutional setting or catering; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program. ServSafe certification or California Food Handler Card is preferred. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools or controls and reach with hands and arms. The employee frequently is required to stand and talk or hear. The employee is frequently required to stand, walk; sit; stoop, kneel or crouch. The employee must frequently lift and/or move up to 25 pounds and occasionally over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use shop math; observe and interpret situations; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with District staff, other organizations and the public. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in a commercial kitchen environment, and occasionally works in outside weather conditions. The employee works near moving mechanical parts, and is exposed to hot, cold, wet or humid conditions and vibration. The employee is occasionally exposed to fumes, airborne particles, toxic or caustic chemicals, and risk of electrical shock. The noise level in the work environment is occasionally loud. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process APPLICATION SUBMISSION To move forward in the selection process, you must complete an online application through our web site at http://www.schooljobs.com/careers/scccd . Please attach to your application a copy of your degree or transcripts (including when degree was awarded) or your application may be considered incomplete. Resumes may also be uploaded but cannot be used in lieu of a completed application. ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS. When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications. All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you. The State Center Community College District does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application. APPLICATION REVIEW AND ASSESSMENTS The application review process includes an evaluation of training and experience based on given application information and answers to supplemental questionnaire. Only the most qualified applicants, who pass the minimum qualifications review, will be invited to the assessment process. The assessment process will include an online competency assessment (100%). Passing score is 75% out of 100%. Candidates who are unsuccessful in an assessment will be eligible to retest after 90 calendar days. TESTING WILL BE SCHEDULED ON AN AS NEEDED BASIS. The assessment process / assessment date is subject to change as needs dictate. All communication regarding this process will be delivered via email to the address listed on your application. ELIGIBILITY LIST Those applicants who pass the assessment will be placed on a Reedley College continuous eligibility list with ranks banded within range 1-3. The continuous eligibility list will be used to fill current vacancies in this classification at Reedley College ONLY for at least six months. PASSING THE ASSESSMENTS AND BEING PLACED ON THE ELIGIBILITY LIST DO NOT GUARANTEE AN OFFER OF EMPLOYMENT ACCOMMODATIONS Individuals with disabilities requiring reasonable accommodation in the selection process must inform the State Center Community College District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process. State Center Community College District is an Equal Employment Opportunity Employer. It is the policy of State Center Community College District to provide all persons with equal employment and educational opportunities without regard to race, ethnicity, national origin, gender, age, disability, medical condition, marital status, religion or similar factors as defined by law. We are a Title V employer. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page . Closing Date/Time: Continuous
Mar 07, 2024
Full Time
General Purpose Under general supervision, sets up counters, lines and food wells with appropriate food items and supplies; dishes and serves food items; assembles and prepares pre-processed menu items; operates cash register; stocks and restocks food items as needed during service; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Dishes and serves food items to students, staff and other customers. Sets up serving line, counters and food wells with appropriate food items and supplies; restocks as needed. Receives payment for purchases; operates cash register. Assembles and prepares menu items including salads, sandwiches and condiments and prepares pre-made and frozen items such as pizza, cookies, rolls and other items in accordance with nutrition, sanitation and food safety standards. Maintains work areas in a sanitary and safe manner; cleans food preparation and serving work areas, counters, storage areas, preparation and serving equipment, and washes trays, plates, utensils, pots, pans and serving equipment. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES Maintains a variety of logs and records regarding food inventory and food safety. Assists in the delivery, setup, serving and cleanup related to food service at catering functions. Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Standard practices of sanitation and food safety as they relate to institutional food preparation and service. Safe and proper operation of equipment used to prepare food in a commercial kitchen including slicers and mixers. Basic methods of quality food preparation. Proper food display and food storage techniques and procedures. Cleaning and sanitation methods and procedures related to food service operations. Basic recordkeeping. Practices and techniques of customer service. Point-of-sale systems and cash handling. Mathematics and measurements applicable to assigned responsibilities. Skills and Abilities to: Effectively apply proper sanitation and safety requirements associated with food preparation and serving and with associated equipment. Operate kitchen equipment and tools. Travel to a variety of locations on and off campus as needed for catering events. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer, cash register and standard business software. Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE Graduation from high school or GED equivalent and at least one year of responsible experience in food service in a commercial or institutional setting or catering; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program. ServSafe certification or California Food Handler Card is preferred. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools or controls and reach with hands and arms. The employee frequently is required to stand and talk or hear. The employee is frequently required to stand, walk; sit; stoop, kneel or crouch. The employee must frequently lift and/or move up to 25 pounds and occasionally over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use shop math; observe and interpret situations; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with District staff, other organizations and the public. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in a commercial kitchen environment, and occasionally works in outside weather conditions. The employee works near moving mechanical parts, and is exposed to hot, cold, wet or humid conditions and vibration. The employee is occasionally exposed to fumes, airborne particles, toxic or caustic chemicals, and risk of electrical shock. The noise level in the work environment is occasionally loud. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process APPLICATION SUBMISSION To move forward in the selection process, you must complete an online application through our web site at http://www.schooljobs.com/careers/scccd . Please attach to your application a copy of your degree or transcripts (including when degree was awarded) or your application may be considered incomplete. Resumes may also be uploaded but cannot be used in lieu of a completed application. ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS. When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications. All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you. The State Center Community College District does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application. APPLICATION REVIEW AND ASSESSMENTS The application review process includes an evaluation of training and experience based on given application information and answers to supplemental questionnaire. Only the most qualified applicants, who pass the minimum qualifications review, will be invited to the assessment process. The assessment process will include an online competency assessment (100%). Passing score is 75% out of 100%. Candidates who are unsuccessful in an assessment will be eligible to retest after 90 calendar days. TESTING WILL BE SCHEDULED ON AN AS NEEDED BASIS. The assessment process / assessment date is subject to change as needs dictate. All communication regarding this process will be delivered via email to the address listed on your application. ELIGIBILITY LIST Those applicants who pass the assessment will be placed on a Reedley College continuous eligibility list with ranks banded within range 1-3. The continuous eligibility list will be used to fill current vacancies in this classification at Reedley College ONLY for at least six months. PASSING THE ASSESSMENTS AND BEING PLACED ON THE ELIGIBILITY LIST DO NOT GUARANTEE AN OFFER OF EMPLOYMENT ACCOMMODATIONS Individuals with disabilities requiring reasonable accommodation in the selection process must inform the State Center Community College District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process. State Center Community College District is an Equal Employment Opportunity Employer. It is the policy of State Center Community College District to provide all persons with equal employment and educational opportunities without regard to race, ethnicity, national origin, gender, age, disability, medical condition, marital status, religion or similar factors as defined by law. We are a Title V employer. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page . Closing Date/Time: Continuous
California State University (CSU) Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision, the Customer Service Worker-Usher/Powered Cart Operator provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall and operates powered carts for audience transportation between campus parking lots and the theater. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures Refers matters as required to team supervisor and works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality. Performs customer service duties including scanning or tearing of tickets and distributing programs and assists patrons with finding their seats and late seating. Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre. Drives powered carts between various campus parking lots and theaters. Assists patrons in and out of powered carts and enforces passenger safety regulations. Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3hJJaVz Qualifications Experience as The Soraya Usher for at least one (1) semester preferred. Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications also preferred. Catering or food service experience is a plus. LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE. Knowledge, Skills, & Abilities Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others. Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work. Pay, Benefits, & Work Schedule Classification: 0101 - Helper/Aid The anticipated HIRING RATE is $16.50 per hour. HOURS: Intermittent, on-call; hours and schedule vary. TEMP: This is a Temporary-renewable position, end date to be determined. General Information Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2023 or until an adequate amount of applications have been received. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Jul 20 2022 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision, the Customer Service Worker-Usher/Powered Cart Operator provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall and operates powered carts for audience transportation between campus parking lots and the theater. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures Refers matters as required to team supervisor and works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality. Performs customer service duties including scanning or tearing of tickets and distributing programs and assists patrons with finding their seats and late seating. Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre. Drives powered carts between various campus parking lots and theaters. Assists patrons in and out of powered carts and enforces passenger safety regulations. Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3hJJaVz Qualifications Experience as The Soraya Usher for at least one (1) semester preferred. Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications also preferred. Catering or food service experience is a plus. LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE. Knowledge, Skills, & Abilities Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others. Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work. Pay, Benefits, & Work Schedule Classification: 0101 - Helper/Aid The anticipated HIRING RATE is $16.50 per hour. HOURS: Intermittent, on-call; hours and schedule vary. TEMP: This is a Temporary-renewable position, end date to be determined. General Information Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2023 or until an adequate amount of applications have been received. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Jul 20 2022 Pacific Daylight Time Applications close: Closing Date/Time:
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Customer Service Coordinator Classification Title: Administrative Support Coordinator II Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, March 13, 2024 at 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under general direction of the Manager of Customer Service, with lead direction from the Business Services Analyst, the Customer Service Coordinator (CSC) works in the Customer Service Center as part of a team that is the face of Facilities Management to the campus. The CSC works independently, to handle multiple customer service priorities and projects while independently applying a variety of policies and procedures. The CSC makes independent decisions on day-today operations and interacts at the highest levels within and outside the university, often in sensitive interpersonal situations, using discretion and judgement. The CSC has full accountability for evaluating Customer Service Center requests to determine the appropriate course of action; reviewing craft timesheets and completed work orders for accuracy and completeness, preparing department chargeback work orders for billing, and assisting with billing reports. The CSC will independently oversee the distribution and receipt of keys and electronic access devices to members of the campus community; assist in maintaining the integrity of the University electronic access system for entrances and exits to buildings and grounds while providing lead guidance to an ASC I in the same duties. In addition to Customer Service duties, the CSC will also provide a variety of administrative support coordination to the Department of Facilities Management as a whole, both as primary and as back up. They will oversee specialized projects from the planning, initiating, executing, and coordinating as well as implementing and evaluating results. Tasks include but are not limited to: correspondence and tracking of elevator permits; entering AiM external charges; updating project tracking spreadsheets, analyzing signage requests and coordinating and communicating with various external departments for final review and approval submitted to the Minor Design Change (MDCC) committee; create requisitions, manage and revise purchase orders, evaluate invoices for completion, route for signatures and submit for payment; process travel claims; plan and coordinate large events; setup meetings, manage calendars of other staff and coordinate other minor administrative tasks as needed. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : $3,865 per month to $4,384 per month; commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range : $3,865 - $6,336 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00a.m. - 5:00p.m. May be eligible for a partial telework schedule, upon management approval, following a training period. Department Information Facilities Management is the steward for the University buildings, physical infrastructure, grounds, and landscape. We perform maintenance and renovation of facilities; plan and manage new construction; support University initiatives though our commitment to building a welcoming campus which covers over 50 buildings on 616 acres; and by creating a dynamic physical environment for students, faculty, staff, and the community. Facilities Management is divided into six departments: Planning, Design and Construction Administrative Services Grounds and Custodian Operations Facility and Central Plant Operations Space Management Sac State Sustainability https://www.csus.edu/administration-business-affairs/facilities-management/ Minimum Qualifications Entry to this classification requires a fully functional knowledge of and skills in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Experience Experience providing clerical and administrative support functions in an office environment. Experience using and operating standard office equipment such as computer, copier, fax and scanner. Experience providing customer service using tact and diplomacy to various constituents. Knowledge, Skills, Abilities Expertise in using office software packages, technology, and systems (e.g. Microsoft Outlook, Word, Excel, Access and PowerPoint). Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations Knowledge of record-keeping, office electronic filing systems and procedures. Exceptional communication skills, both verbally and in writing. Ability to be self-motivated and work independently as well as part of a team. Outstanding organizational and time management skills. Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist. Effective problem-solving skills with the ability to develop practical and thorough solutions. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to successfully complete a background check. Preferred Qualifications Experience in a facilities or equivalent environment. Experience using an enterprise resource planning system such as PeopleSoft. Experience working at an institution of higher education, such as the California State University system. Experience using a database system, preferably a maintenance management system. Knowledge of procurement, hospitality and travel processes. Knowledge of website update tools. Documents Needed to Apply Resume and cover letter. Failure to upload these documents to the online application may result in disqualification. Three professional references are required as part of the online application. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Feb 28 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title: Customer Service Coordinator Classification Title: Administrative Support Coordinator II Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, March 13, 2024 at 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under general direction of the Manager of Customer Service, with lead direction from the Business Services Analyst, the Customer Service Coordinator (CSC) works in the Customer Service Center as part of a team that is the face of Facilities Management to the campus. The CSC works independently, to handle multiple customer service priorities and projects while independently applying a variety of policies and procedures. The CSC makes independent decisions on day-today operations and interacts at the highest levels within and outside the university, often in sensitive interpersonal situations, using discretion and judgement. The CSC has full accountability for evaluating Customer Service Center requests to determine the appropriate course of action; reviewing craft timesheets and completed work orders for accuracy and completeness, preparing department chargeback work orders for billing, and assisting with billing reports. The CSC will independently oversee the distribution and receipt of keys and electronic access devices to members of the campus community; assist in maintaining the integrity of the University electronic access system for entrances and exits to buildings and grounds while providing lead guidance to an ASC I in the same duties. In addition to Customer Service duties, the CSC will also provide a variety of administrative support coordination to the Department of Facilities Management as a whole, both as primary and as back up. They will oversee specialized projects from the planning, initiating, executing, and coordinating as well as implementing and evaluating results. Tasks include but are not limited to: correspondence and tracking of elevator permits; entering AiM external charges; updating project tracking spreadsheets, analyzing signage requests and coordinating and communicating with various external departments for final review and approval submitted to the Minor Design Change (MDCC) committee; create requisitions, manage and revise purchase orders, evaluate invoices for completion, route for signatures and submit for payment; process travel claims; plan and coordinate large events; setup meetings, manage calendars of other staff and coordinate other minor administrative tasks as needed. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : $3,865 per month to $4,384 per month; commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range : $3,865 - $6,336 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00a.m. - 5:00p.m. May be eligible for a partial telework schedule, upon management approval, following a training period. Department Information Facilities Management is the steward for the University buildings, physical infrastructure, grounds, and landscape. We perform maintenance and renovation of facilities; plan and manage new construction; support University initiatives though our commitment to building a welcoming campus which covers over 50 buildings on 616 acres; and by creating a dynamic physical environment for students, faculty, staff, and the community. Facilities Management is divided into six departments: Planning, Design and Construction Administrative Services Grounds and Custodian Operations Facility and Central Plant Operations Space Management Sac State Sustainability https://www.csus.edu/administration-business-affairs/facilities-management/ Minimum Qualifications Entry to this classification requires a fully functional knowledge of and skills in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Experience Experience providing clerical and administrative support functions in an office environment. Experience using and operating standard office equipment such as computer, copier, fax and scanner. Experience providing customer service using tact and diplomacy to various constituents. Knowledge, Skills, Abilities Expertise in using office software packages, technology, and systems (e.g. Microsoft Outlook, Word, Excel, Access and PowerPoint). Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations Knowledge of record-keeping, office electronic filing systems and procedures. Exceptional communication skills, both verbally and in writing. Ability to be self-motivated and work independently as well as part of a team. Outstanding organizational and time management skills. Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist. Effective problem-solving skills with the ability to develop practical and thorough solutions. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to successfully complete a background check. Preferred Qualifications Experience in a facilities or equivalent environment. Experience using an enterprise resource planning system such as PeopleSoft. Experience working at an institution of higher education, such as the California State University system. Experience using a database system, preferably a maintenance management system. Knowledge of procurement, hospitality and travel processes. Knowledge of website update tools. Documents Needed to Apply Resume and cover letter. Failure to upload these documents to the online application may result in disqualification. Three professional references are required as part of the online application. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Feb 28 2024 Pacific Standard Time Applications close: Closing Date/Time:
City of Murrieta, CA
Murrieta, California, United States
Description and Essential Functions Connected by Amazing Employees O pen until the needs of the City have been met. Applicants are encouraged to apply immediately. The City of Murrieta is accepting applications for the position of Recreation Leader (Part-Time) to fill current vacancies in our Community Services Department . The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to one (1) year. POSITION The ideal candidate will be committed to providing exceptional customer service, upholding the public interest, and being a part of the community's vision. DEFINITION Under general supervision, organizes and leads a variety of recreation programs. Plans, develops, promotes, and implements a variety of programs and events. Special events may require evenings, weekends, and holiday work. ESSENTIAL FUNCTIONS Assists in the development and implementation of community activities and services; may generate and research ideas for activities to meet the needs of various areas of interests Provides customer service to the public; assists the public in planning activities and events; prepares facilities for group and recreation activities; assists in facility maintenance and room set up; prepares and maintains facility activity records Processes registrations for classes, special events, and facilities; accepts payments and issues receipts; requisitions, issues, receives, and oversees the use of equipment, materials, and facilities Assists in the planning and coordination of a variety of existing and new recreation programs, special events, and activities; may develop program publicity and promotional materials for programs and events Assist in planning the annual calendar of community and special events Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Required: Must be at least 17 years of age No experience required Desired: Previous experience in recreation (paid or volunteer) or customer service experience desirable Recreation experience in a municipal government environment is preferred LICENSES AND CERTIFICATIONS Possession of First Aid and CPR certification upon hire Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Techniques of organizing groups and recreation activities First aid methods and safety practices Community, recreation and special events activities and methods of accommodating activities to various interest levels Basic mathematics ABILITY TO Organize, direct and lead groups in recreational activities Resolve minor problems and maintain order among program participants Maintain accurate records and prepare clear concise reports Follow oral and written instructions Effectively communicate orally and in writing Establish and maintain effective working relationships with City staff and the public Supplemental Information SCHEDULE This position may be assigned to multiple locations including the Community, Youth, or Senior Centers; the Little Critters recreation building; the Alderwood Clubhouse; and/or other park facilities. Operating hours may include evenings and weekends. APPLICATION PROCEDURE A City application form must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test, and writing exercises to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. SPECIAL EMPLOYMENT REQUIREMENTS The selected candidate(s) must successfully complete pre-employment clearances, which may include a physical, drug screen, and Live Scan background investigation. Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. EQUAL EMPLOYMENT OPPORTUNITY The City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws. THE COMMUNITY Located just north of San Diego County, the city of Murrieta is home to approximately 116,000 people. Central to all of Southern California, residents of Murrieta live in one of the safest cities in the U.S. With top-ranked schools, 52 parks, and 1,300 acres of trails, it is consistently ranked the top place to live in Southwest Riverside County. Murrieta has a dynamic business environment, an educated population, and a high median income. All of these attributes support the exceptional quality of life residents enjoy and the engaged and connected community that sets Murrieta apart from the rest. THE CITY OF MURRIETA ORGANIZATIONAL VALUES Integrity We are ethical, honest, and fair in all we do. Public Service We deliver responsive and caring service to our community, customers, colleagues, and region. Professionalism We exemplify professionalism through our knowledge, accountability, initiative, and dedication. Teamwork We thrive in a positive work environment noted for collaboration, support, diversity, and balance . Leadership We demonstrate leadership, guide stewardship of resources, and cultivate a vision for the future . N/A - THIS IS A PART-TIME, NON-BENEFITED POSITION. The City does not belong to the Social Security system. Therefore, enrollment in the PARSARS 457 retirement program is mandatory and requires a contribution of 7.5% of base earnings. The City contributes 1.3% and the employee contributes 6.2% of base earnings; contributions are made each pay period,on a pre-tax basis. Pursuant to the Healthy Workplaces, Healthy Families Act of 2014 (AB 1522), eligible part-time employees will accrue 24 hours or three (3) days of paid sick leave each fiscal year, for a maximum accrual of 48 hours. This paid sick leave is available to the employee on the 90th day of employment. Part-Time shifts for all temporary/part-time employees must not exceed 999hours on a fiscal year basis (July 1 through June 30). There are no rights to employment and employment may end with or without cause or advance notice. 01 The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. "See Resume" is not an acceptable answer to the questions. Proof of education is required. Yes, I understand and agree No, I do not agree 02 I understand that I am applying for a part-time, non-benefited position with the City of Murrieta, limited to 980 hours per fiscal year, not to exceed 27 hours per work week. Yes No 03 Please select the highest level of education you have completed from the options below. Less than a High School diploma or equivalent. High School Diploma or Equivalent (GED) Some college (less than 59 semester units or less than 89 quarter units) Associate's Degree (at least 60 semester units or 90 quarter units) Bachelor's Degree (at least 120 semester units or 180 quarter units) Master's Degree Doctorate Degree 04 Which of the following best describes your previous customer service experience? (Check all that apply) No experience Camps/Afterschool/Recreation/Community Services Special events Volunteer experience Childcare Retail Restaurant Other 05 Based on your response to the previous question, how many years of customer service experience do you possess? No experience Less than one year More than one, but less than two years More than two, but less than three years More than three, but less than four years More than four years 06 Which age groups have you worked with (paid or unpaid)? (Check all that apply) NA - No Experience Kindergarten - 6th Grade 6th Grade - 12th Grade 18 Years and Older Senior Citizens 07 Do you currently possess valid CPR and First Aid certifications? Yes No 08 Recreation Leaders work in various programs and/or divisions. There are various shifts throughout the day. Please review the following options and mark the box(es) that signify your availability. Available any shift Mornings, Monday to Friday Afternoons, Monday to Friday Evenings, Monday to Friday Saturdays Sundays Other 09 In response to the above question, please specify your availability? Required Question Closing Date/Time: Continuous
Mar 08, 2024
Part Time
Description and Essential Functions Connected by Amazing Employees O pen until the needs of the City have been met. Applicants are encouraged to apply immediately. The City of Murrieta is accepting applications for the position of Recreation Leader (Part-Time) to fill current vacancies in our Community Services Department . The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to one (1) year. POSITION The ideal candidate will be committed to providing exceptional customer service, upholding the public interest, and being a part of the community's vision. DEFINITION Under general supervision, organizes and leads a variety of recreation programs. Plans, develops, promotes, and implements a variety of programs and events. Special events may require evenings, weekends, and holiday work. ESSENTIAL FUNCTIONS Assists in the development and implementation of community activities and services; may generate and research ideas for activities to meet the needs of various areas of interests Provides customer service to the public; assists the public in planning activities and events; prepares facilities for group and recreation activities; assists in facility maintenance and room set up; prepares and maintains facility activity records Processes registrations for classes, special events, and facilities; accepts payments and issues receipts; requisitions, issues, receives, and oversees the use of equipment, materials, and facilities Assists in the planning and coordination of a variety of existing and new recreation programs, special events, and activities; may develop program publicity and promotional materials for programs and events Assist in planning the annual calendar of community and special events Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Required: Must be at least 17 years of age No experience required Desired: Previous experience in recreation (paid or volunteer) or customer service experience desirable Recreation experience in a municipal government environment is preferred LICENSES AND CERTIFICATIONS Possession of First Aid and CPR certification upon hire Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Techniques of organizing groups and recreation activities First aid methods and safety practices Community, recreation and special events activities and methods of accommodating activities to various interest levels Basic mathematics ABILITY TO Organize, direct and lead groups in recreational activities Resolve minor problems and maintain order among program participants Maintain accurate records and prepare clear concise reports Follow oral and written instructions Effectively communicate orally and in writing Establish and maintain effective working relationships with City staff and the public Supplemental Information SCHEDULE This position may be assigned to multiple locations including the Community, Youth, or Senior Centers; the Little Critters recreation building; the Alderwood Clubhouse; and/or other park facilities. Operating hours may include evenings and weekends. APPLICATION PROCEDURE A City application form must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test, and writing exercises to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. SPECIAL EMPLOYMENT REQUIREMENTS The selected candidate(s) must successfully complete pre-employment clearances, which may include a physical, drug screen, and Live Scan background investigation. Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. EQUAL EMPLOYMENT OPPORTUNITY The City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws. THE COMMUNITY Located just north of San Diego County, the city of Murrieta is home to approximately 116,000 people. Central to all of Southern California, residents of Murrieta live in one of the safest cities in the U.S. With top-ranked schools, 52 parks, and 1,300 acres of trails, it is consistently ranked the top place to live in Southwest Riverside County. Murrieta has a dynamic business environment, an educated population, and a high median income. All of these attributes support the exceptional quality of life residents enjoy and the engaged and connected community that sets Murrieta apart from the rest. THE CITY OF MURRIETA ORGANIZATIONAL VALUES Integrity We are ethical, honest, and fair in all we do. Public Service We deliver responsive and caring service to our community, customers, colleagues, and region. Professionalism We exemplify professionalism through our knowledge, accountability, initiative, and dedication. Teamwork We thrive in a positive work environment noted for collaboration, support, diversity, and balance . Leadership We demonstrate leadership, guide stewardship of resources, and cultivate a vision for the future . N/A - THIS IS A PART-TIME, NON-BENEFITED POSITION. The City does not belong to the Social Security system. Therefore, enrollment in the PARSARS 457 retirement program is mandatory and requires a contribution of 7.5% of base earnings. The City contributes 1.3% and the employee contributes 6.2% of base earnings; contributions are made each pay period,on a pre-tax basis. Pursuant to the Healthy Workplaces, Healthy Families Act of 2014 (AB 1522), eligible part-time employees will accrue 24 hours or three (3) days of paid sick leave each fiscal year, for a maximum accrual of 48 hours. This paid sick leave is available to the employee on the 90th day of employment. Part-Time shifts for all temporary/part-time employees must not exceed 999hours on a fiscal year basis (July 1 through June 30). There are no rights to employment and employment may end with or without cause or advance notice. 01 The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. "See Resume" is not an acceptable answer to the questions. Proof of education is required. Yes, I understand and agree No, I do not agree 02 I understand that I am applying for a part-time, non-benefited position with the City of Murrieta, limited to 980 hours per fiscal year, not to exceed 27 hours per work week. Yes No 03 Please select the highest level of education you have completed from the options below. Less than a High School diploma or equivalent. High School Diploma or Equivalent (GED) Some college (less than 59 semester units or less than 89 quarter units) Associate's Degree (at least 60 semester units or 90 quarter units) Bachelor's Degree (at least 120 semester units or 180 quarter units) Master's Degree Doctorate Degree 04 Which of the following best describes your previous customer service experience? (Check all that apply) No experience Camps/Afterschool/Recreation/Community Services Special events Volunteer experience Childcare Retail Restaurant Other 05 Based on your response to the previous question, how many years of customer service experience do you possess? No experience Less than one year More than one, but less than two years More than two, but less than three years More than three, but less than four years More than four years 06 Which age groups have you worked with (paid or unpaid)? (Check all that apply) NA - No Experience Kindergarten - 6th Grade 6th Grade - 12th Grade 18 Years and Older Senior Citizens 07 Do you currently possess valid CPR and First Aid certifications? Yes No 08 Recreation Leaders work in various programs and/or divisions. There are various shifts throughout the day. Please review the following options and mark the box(es) that signify your availability. Available any shift Mornings, Monday to Friday Afternoons, Monday to Friday Evenings, Monday to Friday Saturdays Sundays Other 09 In response to the above question, please specify your availability? Required Question Closing Date/Time: Continuous
City of Concord, CA
Concord, California, United States
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Devynn Darner, Recreation Program Coordinator at 925-671-3171 or devynn.darner@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
Mar 07, 2024
Part Time
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Devynn Darner, Recreation Program Coordinator at 925-671-3171 or devynn.darner@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
City of Sacramento, CA
Sacramento, California, United States
THE POSITION To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 4/8/2024 11:59 PM Pacific
Mar 26, 2024
Full Time
THE POSITION To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 4/8/2024 11:59 PM Pacific
City of Sacramento, CA
Sacramento, California, United States
THE POSITION To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 4/22/2024 11:59 PM Pacific
Mar 26, 2024
Full Time
THE POSITION To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 4/22/2024 11:59 PM Pacific
WAKE COUNTY, NC
Raleigh, North Carolina, United States
What You'll Be Doing Wake County Health and Human Services (HHS) is seeking a bilingual call center superstar to join our dedicated team of community supporters! At HHS, we believe that even when times are bad, we’ll be here to help you get back on your feet - and we’ll help you see beyond today, to a better tomorrow. Our Customer Support Center (Call Center) staff help the community everyday by connecting people with the resources they need through strong customer service and a drive to help. The Customer Support Center is an integral part of Human Services that assists clients seeking information about the full range of programs and services offered by the agency as well as supporting clients who seek specific case information related to Medicaid, Food Stamps, and Emergency/Energy Assistance. Individuals in this position must be able to provide complex program and service information directly to clients, as well as manage difficult or emotional situations. Our ideal candidate will have strong experience in a fast-paced call center setting, have fluent language skills in English and Spanish and a desire to go above and beyond established standards to provide excellent customer service. Apply today to join #TeamWake About Our Team Wake County Human Services is the consolidation of programs and services that include social services, public health, behavioral health, job search assistance, child support, housing and transportation. Our mission is, in partnership with the community, will facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Human Services (WCHS) is engaged in a number of Special Initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Human Services implementing new and exciting enhancements to our services and programs. The Wake County Human Services operates a fast paced, high volume Customer Support Center (Call Center) that is responsible for handling more than 500,000 calls each year. The Customer Support Center is an integral part of Human Services that assists clients seeking information about the full range of programs and services offered by the agency as well as supporting clients who seek specific case information related to Medicaid, Food Stamps, and Emergency/Energy Assistance. Our Customer Support Center (Call Center) staff help the community everyday by connecting people with the resources they need through strong customer service and a drive to meet the best standards. The Basics (Required Education and Experience) High school diploma or GED Six months of job-related experience Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Previous call center experience in a high-volume environment Familiarity with Human Services programs and services Experience with Documenting Management Systems Spanish Speaking How Will We Know You're 'The One'? Excellent listening and communication skills Ability to ask probing questions, understand concerns, and overcome objections Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Professional and friendly attitude Openness to other’s views and desire to contribute to building a positive team spirit Ability to maintain an average answer rate of 10+ calls/hour, and to type 30 wpm+ Possessing a high level of proficiency in operating a standard desktop and Windows-based computer system, including but not limited to: Microsoft Word, Excel, the county intranet, NCFAST, OnBase, NCTRACKS, ebtEDGE and computer desktop navigation Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment About This Position Location: Human Services Center Somerset Raleigh, NC 27609 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:30 pm Hiring Range: 19.64 - 22.07 Market Range: 16.65 - 27.48 Posting Closing Date: 7:00 pm on 3/29/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Mar 22, 2024
What You'll Be Doing Wake County Health and Human Services (HHS) is seeking a bilingual call center superstar to join our dedicated team of community supporters! At HHS, we believe that even when times are bad, we’ll be here to help you get back on your feet - and we’ll help you see beyond today, to a better tomorrow. Our Customer Support Center (Call Center) staff help the community everyday by connecting people with the resources they need through strong customer service and a drive to help. The Customer Support Center is an integral part of Human Services that assists clients seeking information about the full range of programs and services offered by the agency as well as supporting clients who seek specific case information related to Medicaid, Food Stamps, and Emergency/Energy Assistance. Individuals in this position must be able to provide complex program and service information directly to clients, as well as manage difficult or emotional situations. Our ideal candidate will have strong experience in a fast-paced call center setting, have fluent language skills in English and Spanish and a desire to go above and beyond established standards to provide excellent customer service. Apply today to join #TeamWake About Our Team Wake County Human Services is the consolidation of programs and services that include social services, public health, behavioral health, job search assistance, child support, housing and transportation. Our mission is, in partnership with the community, will facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Human Services (WCHS) is engaged in a number of Special Initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Human Services implementing new and exciting enhancements to our services and programs. The Wake County Human Services operates a fast paced, high volume Customer Support Center (Call Center) that is responsible for handling more than 500,000 calls each year. The Customer Support Center is an integral part of Human Services that assists clients seeking information about the full range of programs and services offered by the agency as well as supporting clients who seek specific case information related to Medicaid, Food Stamps, and Emergency/Energy Assistance. Our Customer Support Center (Call Center) staff help the community everyday by connecting people with the resources they need through strong customer service and a drive to meet the best standards. The Basics (Required Education and Experience) High school diploma or GED Six months of job-related experience Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Previous call center experience in a high-volume environment Familiarity with Human Services programs and services Experience with Documenting Management Systems Spanish Speaking How Will We Know You're 'The One'? Excellent listening and communication skills Ability to ask probing questions, understand concerns, and overcome objections Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Professional and friendly attitude Openness to other’s views and desire to contribute to building a positive team spirit Ability to maintain an average answer rate of 10+ calls/hour, and to type 30 wpm+ Possessing a high level of proficiency in operating a standard desktop and Windows-based computer system, including but not limited to: Microsoft Word, Excel, the county intranet, NCFAST, OnBase, NCTRACKS, ebtEDGE and computer desktop navigation Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment About This Position Location: Human Services Center Somerset Raleigh, NC 27609 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:30 pm Hiring Range: 19.64 - 22.07 Market Range: 16.65 - 27.48 Posting Closing Date: 7:00 pm on 3/29/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
CITY OF OAKLAND, CA
Oakland, California, United States
The Position The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Why join the City of Oakland, Public Works Department? The City of Oakland is currently recruiting to fill two (2) permanent full-time and one (1) permanent part-time Pool Technician vacancies within the Oakland Public Works Department. The ideal candidate will be someone who has knowledge of pool water chemistry and holds a certified pool operator certificate. Under general supervision, the Pool Technician uses a full range of technical level skills to perform water quality control at City operated swimming pool facilities; cleans pools and monitors pool equipment; and performs related duties as assigned. The Pool Technician is distinguished from the Construction & Maintenance Supervisor I in that incumbent of the latter assigns, directs, and supervises the work of multiple maintenance units. The Pool Technician receives general supervision from a Construction & Maintenance Supervisor I, Facilities Complex Manager, or higher-level management staff. We are looking for someone who is: Customer Service Oriented: You care about customer satisfaction and ensure their needs are met promptly and effectively. Proficient in Maintenance and Technical Skills: You demonstrate an understanding of pool chemistry, water treatment processes, essential plumbing requirements, and adeptness with aquatic electrical and mechanical systems. Organized: You have the ability to maintain meticulous organization, staying current with daily mechanical tasks, and utilizing basic power and hand tools effectively. A Clear and Effective at Communicator: You effectively convey information both verbally and in writing, fostering clear and concise communication. What you will typically be responsible for: Performing routine cleaning and pumping of pool water. Ensuring the surrounding pool area is free from debris. Providing chemical treatments to maintain optimal water quality levels and restoring water to correct level. Regularly assessing and balancing pH and chlorine levels in the pools. Conducting safety tests on equipment and maintaining/repairing pool equipment such as filters, pumps, chlorinators, and heaters. Managing inventory records of swimming pool maintenance supplies. Maintaining accurate records of water quality readings. Reporting major mechanical issues to supervisor. Read the complete job description by clicking this ** Pool Technician ** *Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland A few reasons you might love this job: You will be able to enjoy pleasant outdoor weather, enjoying the fresh air and sunshine while carrying out your duties. You will engage in consistent tasks which will be appreciated if you love the structure of routine work. You will have the freedom to work independently, managing your tasks and responsibilities with minimal supervision, fostering a sense of autonomy and ownership in your work. You directly contribute to water safety, enabling youth, adults, and seniors across Oakland to enjoy swimming activities knowing the pools are maintained to the highest standards of safety and cleanliness. A few challenges you might face in this job: Working outdoors means facing various weather conditions, which can be challenging during rain or extreme heat. Some days may be physically and mentally demanding due to the tasks involved in pool maintenance and repair. Instructions from supervisors may change frequently throughout the day, requiring adaptability and quick decision-making to adjust to evolving priorities. Competencies Required: Decision Making: Choosing optimal courses of action in a timely manner Mathematical Facility: Performing computations and solving mathematical problems Reading Comprehension: Understanding and using written information Environmental Exposure Tolerance: Performing under physically demanding conditions General Physical Ability: Using strength, endurance, flexibility, balance, and coordination Legal & Regulatory Navigation : Understanding, interpreting, and ensuring compliance with laws and regulations Professional & Technical Expertise: Applying technical subject matter to the job Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards Using Technology: Working with electronic hardware and software applications Adaptability: Responding positively to change and modifying behavior as the situation requires Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity Innovative Problem Solving: Identifying and analyzing problems in order to propose new and better ways of doing things Listening: Fully comprehending spoken communication Teamwork: Collaborating with others to achieve shared goals If you are interested in the permanent full time position, please apply to the Pool Technician job announcement for consideration. Minimum Requirements for Application This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part-time City and Port of Oakland employees who meet the minimum qualifications. The open list will be for all other applicants who meet the minimum qualifications. Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education: Equivalent to the completion of the twelfth grade. Experience: Two (2) years of experience in pool maintenance performing water quality control. License or Certificate Possession of certificate as A Certified Pool Operator issued by the National Swimming Pool Foundation. Possession of a valid California Driver's License. Other Requirements Depending on nature of assignment candidates who receive offers of employment will be required to submit fingerprints, undergo a criminal record clearance, and have a physical examination including a TB screening. Must pass a thorough background investigation. Desirable Qualifications: First Aid/CPR/AED Certification Aquatics Facility Operator (AFO) Certification through the National Recreation & Park Association Past experience performing maintenance in municipal, public, or private pool settings. Supplemental Information The Recruitment Process: The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position. Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas. Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications. In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final. For this recruitment, all qualified applicants will be invited to the job simulation exercise (sometimes referred to as a performance exam). The tentative timing of the performance exam is early May 2024. For some recruitments, more than one type of assessment may be used. Depending on the number of candidates who pass the first assessment (multiple-choice test, structured interview, writing exercise, performance exam) you may be asked to complete a secondary assessment before the recruitment is finalized. If a secondary assessment is scheduled, you will be notified by email with specific details. If a secondary assessment is not scheduled, department hiring interviews will occur during this time frame. Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass. The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract. Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list. Disaster Service Workers All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca/default.cfm. If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Our online application system is provided by GovernmentJobs. If you have problems while applying online, please contact GovernmentJobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Amber Davis at ADavis@oaklandca.gov. The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: 4/2/2024 11:59 PM Pacific
Mar 21, 2024
Part Time
The Position The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Why join the City of Oakland, Public Works Department? The City of Oakland is currently recruiting to fill two (2) permanent full-time and one (1) permanent part-time Pool Technician vacancies within the Oakland Public Works Department. The ideal candidate will be someone who has knowledge of pool water chemistry and holds a certified pool operator certificate. Under general supervision, the Pool Technician uses a full range of technical level skills to perform water quality control at City operated swimming pool facilities; cleans pools and monitors pool equipment; and performs related duties as assigned. The Pool Technician is distinguished from the Construction & Maintenance Supervisor I in that incumbent of the latter assigns, directs, and supervises the work of multiple maintenance units. The Pool Technician receives general supervision from a Construction & Maintenance Supervisor I, Facilities Complex Manager, or higher-level management staff. We are looking for someone who is: Customer Service Oriented: You care about customer satisfaction and ensure their needs are met promptly and effectively. Proficient in Maintenance and Technical Skills: You demonstrate an understanding of pool chemistry, water treatment processes, essential plumbing requirements, and adeptness with aquatic electrical and mechanical systems. Organized: You have the ability to maintain meticulous organization, staying current with daily mechanical tasks, and utilizing basic power and hand tools effectively. A Clear and Effective at Communicator: You effectively convey information both verbally and in writing, fostering clear and concise communication. What you will typically be responsible for: Performing routine cleaning and pumping of pool water. Ensuring the surrounding pool area is free from debris. Providing chemical treatments to maintain optimal water quality levels and restoring water to correct level. Regularly assessing and balancing pH and chlorine levels in the pools. Conducting safety tests on equipment and maintaining/repairing pool equipment such as filters, pumps, chlorinators, and heaters. Managing inventory records of swimming pool maintenance supplies. Maintaining accurate records of water quality readings. Reporting major mechanical issues to supervisor. Read the complete job description by clicking this ** Pool Technician ** *Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland A few reasons you might love this job: You will be able to enjoy pleasant outdoor weather, enjoying the fresh air and sunshine while carrying out your duties. You will engage in consistent tasks which will be appreciated if you love the structure of routine work. You will have the freedom to work independently, managing your tasks and responsibilities with minimal supervision, fostering a sense of autonomy and ownership in your work. You directly contribute to water safety, enabling youth, adults, and seniors across Oakland to enjoy swimming activities knowing the pools are maintained to the highest standards of safety and cleanliness. A few challenges you might face in this job: Working outdoors means facing various weather conditions, which can be challenging during rain or extreme heat. Some days may be physically and mentally demanding due to the tasks involved in pool maintenance and repair. Instructions from supervisors may change frequently throughout the day, requiring adaptability and quick decision-making to adjust to evolving priorities. Competencies Required: Decision Making: Choosing optimal courses of action in a timely manner Mathematical Facility: Performing computations and solving mathematical problems Reading Comprehension: Understanding and using written information Environmental Exposure Tolerance: Performing under physically demanding conditions General Physical Ability: Using strength, endurance, flexibility, balance, and coordination Legal & Regulatory Navigation : Understanding, interpreting, and ensuring compliance with laws and regulations Professional & Technical Expertise: Applying technical subject matter to the job Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards Using Technology: Working with electronic hardware and software applications Adaptability: Responding positively to change and modifying behavior as the situation requires Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity Innovative Problem Solving: Identifying and analyzing problems in order to propose new and better ways of doing things Listening: Fully comprehending spoken communication Teamwork: Collaborating with others to achieve shared goals If you are interested in the permanent full time position, please apply to the Pool Technician job announcement for consideration. Minimum Requirements for Application This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part-time City and Port of Oakland employees who meet the minimum qualifications. The open list will be for all other applicants who meet the minimum qualifications. Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education: Equivalent to the completion of the twelfth grade. Experience: Two (2) years of experience in pool maintenance performing water quality control. License or Certificate Possession of certificate as A Certified Pool Operator issued by the National Swimming Pool Foundation. Possession of a valid California Driver's License. Other Requirements Depending on nature of assignment candidates who receive offers of employment will be required to submit fingerprints, undergo a criminal record clearance, and have a physical examination including a TB screening. Must pass a thorough background investigation. Desirable Qualifications: First Aid/CPR/AED Certification Aquatics Facility Operator (AFO) Certification through the National Recreation & Park Association Past experience performing maintenance in municipal, public, or private pool settings. Supplemental Information The Recruitment Process: The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position. Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas. Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications. In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final. For this recruitment, all qualified applicants will be invited to the job simulation exercise (sometimes referred to as a performance exam). The tentative timing of the performance exam is early May 2024. For some recruitments, more than one type of assessment may be used. Depending on the number of candidates who pass the first assessment (multiple-choice test, structured interview, writing exercise, performance exam) you may be asked to complete a secondary assessment before the recruitment is finalized. If a secondary assessment is scheduled, you will be notified by email with specific details. If a secondary assessment is not scheduled, department hiring interviews will occur during this time frame. Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass. The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract. Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list. Disaster Service Workers All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca/default.cfm. If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Our online application system is provided by GovernmentJobs. If you have problems while applying online, please contact GovernmentJobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Amber Davis at ADavis@oaklandca.gov. The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: 4/2/2024 11:59 PM Pacific
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Licenses and Certifications Required: None. Notes to Applicants This position supports the Residential Utility Contact Center ( UCC ) Team. The UCC is the primary point of contact for the City of Austin’s residential customers for move requests, billing inquiries, payment arrangements, customer disputes for services, fees, and rates. We are also Austin Energy’s contact for outage and emergency response for all citizens. Our Residential group has 14 teams that handle the 1.6 million annual interactions for commodities such as Water, Electric, Drainage, Transportation, and Austin Resource Recovery. This role is responsible for providing daily support to these Residential teams, in addition to supporting our Business Partners across the utility and other City of Austin departments. RELATED WORK EXPERIENCE : This position requires a max of 1-hour commutable distance. This position has the opportunity for remote work. Customer service experience is defined as interactions with internal and external customers/consumers in face-to-face and voice platforms to aid and resolution with products or services. Billing and credit counseling is defined as experience with explaining billing and credit questions to customers as it relates to utility service. Utility service is defined as electric and water utilities. Benefits: Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $25.40 - $30.10 Hours Monday through Friday 12:00 PM - 9:00 PM. Rotational Saturdays 9:00 AM - 1:00 PM required. Job Close Date 03/29/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location AE Headquarters Preferred Qualifications Preferred Experience: Experience with utility residential and commercial processes. Experience handling on demand customer escalations daily, in a leadership capacity. Strong communication/customer service skills, both oral and written. Leadership experience. Time management/multi-tasking skills. Experience researching and analyzing information. CC&B experience including processing To Dos, and correcting service requests. Experience working in an inbound call center and familiarity with Genesys phone, email, and dispositions. Ability to work a 12-9 PM shift with rotational Saturdays. Bilingual in English and Spanish. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Answers complicated customer requests or inquiries concerning services, products, billing, and equipment. Resolves customer issues with one call resolution. Prepares cases for support services and other city departments. Processes corrections to customer accounts. Extracts data from city databases and create reports. Coordinates mailings to customers. Maintains and files all generated service requests. Receives by email, fax, or phone, frontline and escalated inquiries from customers, contractors, and other city departments requiring research, support preparation and reporting. Verifies customer accounts and active services using various databases and software applications. Researches customer account information and history to explain services, charges, and adjustments. Logs customer complaints, creates and updates service requests, and routes to the appropriate department(s) and/or personnel. Responsibilities- Supervision and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic accounting and billing procedures. Knowledge of city practice, policy and procedures. Knowledge of good customer relations practices. Knowledge of credit collection practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from High School or equivalent, plus 4 years of experience in billing, credit counseling, and/or customer service. Do you meet these minimum requirements? Yes No * Do you have experience working in a high-volume customer service environment? If so, please explain in detail. Provide years of experience, specific job titles, and places of employment as listed on your employment application. (Open Ended Question) * Please describe in concise detail your experience handling customer escalations. Be sure to include job title(s), your role, and job duties. (Open Ended Question) * Do you have experience navigating, researching, and/or creating field activities in Austin Energy's Customer Care and Billing or similar system? Yes No * Describe your experience multi-tasking and utilizing organization skills to work effectively in a demanding, fast paced environment, while maintaining accuracy. (Open Ended Question) * This position requires strong verbal and written communications skills. Please describe how you have used these skills in your current or past work experience. (Open Ended Question) * This position requires a 12 pm to 9 pm shift with rotating Saturday coverage. Are you able to work this shift on a permanent basis? Yes No * Are you bilingual in English and Spanish? Yes No * This position is categorized as Essential Personnel which requires reporting to work during emergency and/or bad weather closures. Are you available to work these additional shifts/hours? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. Optional & Required Documents Required Documents Optional Documents
Mar 20, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Licenses and Certifications Required: None. Notes to Applicants This position supports the Residential Utility Contact Center ( UCC ) Team. The UCC is the primary point of contact for the City of Austin’s residential customers for move requests, billing inquiries, payment arrangements, customer disputes for services, fees, and rates. We are also Austin Energy’s contact for outage and emergency response for all citizens. Our Residential group has 14 teams that handle the 1.6 million annual interactions for commodities such as Water, Electric, Drainage, Transportation, and Austin Resource Recovery. This role is responsible for providing daily support to these Residential teams, in addition to supporting our Business Partners across the utility and other City of Austin departments. RELATED WORK EXPERIENCE : This position requires a max of 1-hour commutable distance. This position has the opportunity for remote work. Customer service experience is defined as interactions with internal and external customers/consumers in face-to-face and voice platforms to aid and resolution with products or services. Billing and credit counseling is defined as experience with explaining billing and credit questions to customers as it relates to utility service. Utility service is defined as electric and water utilities. Benefits: Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $25.40 - $30.10 Hours Monday through Friday 12:00 PM - 9:00 PM. Rotational Saturdays 9:00 AM - 1:00 PM required. Job Close Date 03/29/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location AE Headquarters Preferred Qualifications Preferred Experience: Experience with utility residential and commercial processes. Experience handling on demand customer escalations daily, in a leadership capacity. Strong communication/customer service skills, both oral and written. Leadership experience. Time management/multi-tasking skills. Experience researching and analyzing information. CC&B experience including processing To Dos, and correcting service requests. Experience working in an inbound call center and familiarity with Genesys phone, email, and dispositions. Ability to work a 12-9 PM shift with rotational Saturdays. Bilingual in English and Spanish. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Answers complicated customer requests or inquiries concerning services, products, billing, and equipment. Resolves customer issues with one call resolution. Prepares cases for support services and other city departments. Processes corrections to customer accounts. Extracts data from city databases and create reports. Coordinates mailings to customers. Maintains and files all generated service requests. Receives by email, fax, or phone, frontline and escalated inquiries from customers, contractors, and other city departments requiring research, support preparation and reporting. Verifies customer accounts and active services using various databases and software applications. Researches customer account information and history to explain services, charges, and adjustments. Logs customer complaints, creates and updates service requests, and routes to the appropriate department(s) and/or personnel. Responsibilities- Supervision and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic accounting and billing procedures. Knowledge of city practice, policy and procedures. Knowledge of good customer relations practices. Knowledge of credit collection practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from High School or equivalent, plus 4 years of experience in billing, credit counseling, and/or customer service. Do you meet these minimum requirements? Yes No * Do you have experience working in a high-volume customer service environment? If so, please explain in detail. Provide years of experience, specific job titles, and places of employment as listed on your employment application. (Open Ended Question) * Please describe in concise detail your experience handling customer escalations. Be sure to include job title(s), your role, and job duties. (Open Ended Question) * Do you have experience navigating, researching, and/or creating field activities in Austin Energy's Customer Care and Billing or similar system? Yes No * Describe your experience multi-tasking and utilizing organization skills to work effectively in a demanding, fast paced environment, while maintaining accuracy. (Open Ended Question) * This position requires strong verbal and written communications skills. Please describe how you have used these skills in your current or past work experience. (Open Ended Question) * This position requires a 12 pm to 9 pm shift with rotating Saturday coverage. Are you able to work this shift on a permanent basis? Yes No * Are you bilingual in English and Spanish? Yes No * This position is categorized as Essential Personnel which requires reporting to work during emergency and/or bad weather closures. Are you available to work these additional shifts/hours? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. Optional & Required Documents Required Documents Optional Documents
City of Scottsdale, Arizona
Scottsdale, Arizona, United States
Introduction Located in the beautiful Sonoran Desert, Scottsdale, Arizona is bordered by Phoenix to the west and the McDowell Mountains on the east. Scottsdale is annually rated among the nation's most desirable communities to live in, visit and do business in. Check out more about Scottsdale . About The Position Recreation Leader II's supervise, plan, organize, and facilitate a variety of recreation and sport activities for youth and adults at schools, neighborhood parks, community centers, senior centers, tennis centers and gyms. Work schedules can vary depending on the needs of the facility and require evenings, weekends, and holidays. Please note: if your application is selected for an interview, be sure to check your email Junk/Spam folders for possible notifications and self-schedule invitations from NeoGov. Adaptive Services Center Assignment: Plans, implements, and evaluates recreation programs for youth, teens, and/or adults with developmental, physical, emotional and/or learning disabilities. Provides physical assistance to participants as needed, as well as participates in the development, implementation, and evaluation of individual behavior plans. Adult Sports Assignment: Provides organized league play, tournaments, and events for recreational sports teams. These programs provide physical, social, and emotional benefits to adults in Scottsdale and surrounding communities. Programs are run year-round at various Scottsdale parks and Scottsdale Unified School District campuses. Adult Sports staff support these programs by providing site supervision, score keeping, and/or officiating. Brick-by-Brick/Vista Warehouse : The Brick-by-Brick Program involves participants producing compressed earth blocks (CEB), which are adobe-like bricks for use in Scottsdale capital projects and other areas throughout the community. CEB is an energy efficient building block that can be utilized to construct park ramadas, bus stops, restrooms, tiny homes, or even affordable housing. It is primarily comprised of locally screened soil, concrete sand, and the blocks are tested to local and international building code standards. Club SAR Fitness Center Assignment: Club SAR is a multi-sport facility which provides many options for beginners, fitness enthusiasts, and everyone in between to accomplish their fitness goals. The fitness center itself hosts a variety of fitness classes, has numerous pieces and types of cardio equipment, free weights and weight machines, and men's & women's changing/locker rooms. Club SAR staff supports the facility by being knowledgeable about the center's products and services, maintaining a clean and friendly environment, and by providing quality customer service for all fitness users. K-8th Youth Development Assignment: Provides after-school and seasonal enrichment programs for children in 1st through 8th grade. These programs contribute to the overall development of children by enhancing their physical, mental and social well-being. The programs are held year-round at Mountain View Park, Horizon Park, and Scottsdale Unified School District campuses throughout Scottsdale and surrounding communities. Youth development staff support these programs by providing on-site supervision, program planning, and active team participation. McCormick-Stillman Railroad Park Assignment: Home to the valley's premier destination for all things trains. It is a unique site featuring multiple rides including two miniature railroads and one antique carousel, a historical railroad museum, model railroad building and two play areas. This location also hosts a variety of special events throughout the year providing family fun for the community. There are multiple opportunities to provide excellent customer service in the areas of ride operations, ticket and souvenir sales, museums and concessions. Park, Community, and/or Senior Center Assignment: Provides assistance within public facilities where members of the community gather for a wide variety of recreational activities, social interaction, public information, and city events. These unique Scottsdale facilities promote health, recreation, education, fitness, and social services for individuals of all ages and abilities. Community center staff support these facilities by striving to maintain clean environments, friendly interaction with customers, and by providing constant on-site supervision to ensure safety. Pinnacle Peak Park Assignment: Pinnacle Peak Park is a 150-acre park that features a 1.75 mile one-way trail through the Sonoran Desert. Due to an elevation gain of 1,300 feet, it is important to note that this assignment will involve a candidate's ability to hike at least 4 miles over uneven terrain and in all types of extreme weather conditions. This position will include working weekends, weekdays and holidays with hours that may vary from pre-dawn to after dusk. Professional Baseball: Provides assistance with operational matters throughout Scottsdale Stadium, including administrative duties, set-up/tear-down, game day operations, and light facility maintenance. The Scottsdale Stadium is an 11-acre multi-use facility that is not only the spring training home to the San Francisco Giants and the MLB Arizona Fall League, but also numerous special events, festivals, concerts and parties. Successful candidates must be willing and able to w orks various shifts (days, nights, weekends, and holidays) depending on baseball and event schedules. Scottsdale Sports Complex: A 71 Acre Sports Facility that hosts a combination of large tournaments, weekly training, and daily park use. In addition to offering outstanding customer service, Sports Complex staff supports facility operations by providing: administrative duties, set-up/break-down, tournament operations, maintaining a clean environment, light facility maintenance, and constant on-site supervision to ensure safety. Successful candidates must be willing and able to work various shifts (days, nights, weekends, and holidays). Tennis Center Assignment: Provides assistance with recreational tennis leagues, adult and junior lessons, tournaments, general play and more. These facilities promote health and fitness and social interaction for individuals of all ages. In addition to outstanding customer service and maintaining positive relationships with the community, employees may gain valuable experience through tennis league coordination, adult and junior lesson management, tennis court scheduling or specials events. No tennis experience required. Multiple assignments will be filled at facilities throughout the City, and some may require driving a City-owned vehicle and/or EZ-Go. Assignments are part-time and may be temporary or on-going. Please note: t hese positions have limited benefits, as required by law . Part-time positions are unclassified, at-will and serve at the discretion of City . Interviews will be conducted periodically throughout the recruitment period based on the needs of the City. The starting rate of pay is $15.66 per hour; additional compensation may be applied dependent upon years of experience and/or certifications. To apply, please complete the City's on-line application and supplemental questionnaire. Interviews will be conducted periodically throughout the recruitment period based on the needs of the City. Only applicants who meet the minimum qualifications and have flexible schedules will be invited to interview. Click here for information about park locations and the programs offered. Minimum Qualifications Education and Experience No education required for this position. A minimum of six months experience in a customer service position. Licensing, Certifications, and Other Requirements Must possess and maintain a valid, unrestricted driver's license with no major citations within the past 39 months prior to the start date. The Arizona Department of Motor Vehicles requires that out-of-state driver's licenses must be surrendered within 10 days of relocating to the State of Arizona. Successfully complete driving training, first aid, and safety classes. A valid food handler's license ability to obtain one within 30 days of hire or promotion is required for the Concessions Assignment. Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work. Other pertinent licenses and/or certifications may be required of some positions depending on division/department/section assignment. Essential Functions Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following: Plans, organizes, and conducts special events, games, sport activities, birthday parties and arts and crafts for children of all ages, adults, and seniors. Communicates effectively in person and on the telephone with patrons and/or program participants. Performs on-site participant registration for recreational activities. Oversees nightly/daily room set-up/usage by reservation groups. Observes patrons and program participants in order to maintain discipline, order, and crowd control at activity site. Prepares and distributes flyers, posters, and other advertisements for area programs. Functionally observes volunteers, paid staff, and contract workers. Transports recreation program participants in a City vehicle for off-site excursions, depending on assignment. Sets up, tears down, and cleans up for special events, projects, and programs. Maintains safety and security of facility, including all aspects of recreation, planning and programming. Maintains responsibility for equipment at facility and ensures proper storage and inventory are completed daily. Uses personal computer to prepare quality written documents including accident and incident reports, event flyers, emails, and electronic timesheet. Performs cashier duties including greeting customers, handling inquiries, accepting payment of fees, handling cash according to City policy and procedures, issuing passes, and completing all necessary reporting and record keeping documentation. Drives a motor vehicle to pick-up and/or deliver materials for special events and programs. Leads a team or project including coordinating daily activities of staff. May be expected to 'stand in' in the absence of management. Adaptive Services Center Assignment: Plans, implements, and evaluates recreation programs for youth, teens, and/or adults with developmental, physical, emotional and/or learning disabilities. Provides physical assistance to participants as needed - excluding personal care services. Ensures that activities are modified (when possible) to meet individual abilities and accommodate limitations of participants. Ensures that activities are age and ability appropriate (i.e. provides step by step instructions to individual participants during play when participating in group games, or provides brightly colored balls, paddles, goals, etc. during sports games if participant has visual difficulties). Participates in the development, implementation, and evaluation of individual behavior plans. Communicates regularly (at least twice a week) with parents/guardians of Adaptive Recreation Services (ARS) participants and keeps them apprised of upcoming activities, daily participation, positive accomplishments, and any behavior related incidents. Participates in all required vehicle trainings. Provides thorough cleaning of activity area at the end of each day, which may include mopping, sweeping, cleaning glass windows and doors, emptying garbage, washing dishes, organizing storage areas, etc. McCormick Railroad Park Assignment: Concessions: Takes orders, prepares, cooks, and serves quick, easy to make food and drinks for guests. Operates, maintains, and cleans food cooking surfaces and equipment. Performs proper cash handling procedures and operating a point-of-sale system. Front Desk Operations: Performs cashier duties selling tickets, souvenirs and issues annual park memberships and completes all necessary reporting and record keeping documentation. Greets customers, handles inquiries, answers phones and provides park information to guests. Utilizes the recreation software, ActiveNet, for facility reservations, special event registration and issuing annual park memberships. Receives, organizes and restocks a variety of railroad souvenirs and apparel. Ride Operations: Loads passengers, takes tickets and recites safety speeches for riders on the miniature train and carousel rides. Operates a diesel engine on a one-mile track that runs around the park. Conducts park roves to observe guests, enforce park rules and provide any needed customer service. Performs opening and closing duties that include but are not limited to: locking & unlocking gates, putting up and taking down flags, and totaling the daily ridership on the train and carousel rides. Museum & Model Railroad Building: Provides park guests with information regarding railroading history and model railroads. Performs light custodial duties as necessary to maintain the historical integrity of the artifacts. Provides guided tours to park guests including field trips and paid experiences. Greets guests, handles inquiries and provides general park information. Work Environment/Physical Demands The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Move objects up to 50 pounds a long distance (greater than 20 ft.), such as setting up tables, sound and lighting equipment, booth frames, and lifting trash bags. For some assignments, be able to lift up to 50 pounds, bend, stoop, stand for long periods of time, and scoop ice cream requiring repetitive arm/hand movement. Work in a variety of weather conditions with exposure to the elements. Visual and muscular dexterity to enter data or information into a terminal, personal computer, or other keyboard device. Operate a motorized vehicle. Work days, evenings, weekends, and holidays. T o view the full job description, work environment and physical demands, click here . Selection Process Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include an interview. Successful candidates will receive a post-offer, pre-employment background screening to include: Fingerprinting Criminal Background screening for the past 7 years Motor Vehicle Department Records Check Drug Screening The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice. PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience. EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, or disability. When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491. T his position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change. Closing Date/Time: Continuous
Mar 07, 2024
Part Time
Introduction Located in the beautiful Sonoran Desert, Scottsdale, Arizona is bordered by Phoenix to the west and the McDowell Mountains on the east. Scottsdale is annually rated among the nation's most desirable communities to live in, visit and do business in. Check out more about Scottsdale . About The Position Recreation Leader II's supervise, plan, organize, and facilitate a variety of recreation and sport activities for youth and adults at schools, neighborhood parks, community centers, senior centers, tennis centers and gyms. Work schedules can vary depending on the needs of the facility and require evenings, weekends, and holidays. Please note: if your application is selected for an interview, be sure to check your email Junk/Spam folders for possible notifications and self-schedule invitations from NeoGov. Adaptive Services Center Assignment: Plans, implements, and evaluates recreation programs for youth, teens, and/or adults with developmental, physical, emotional and/or learning disabilities. Provides physical assistance to participants as needed, as well as participates in the development, implementation, and evaluation of individual behavior plans. Adult Sports Assignment: Provides organized league play, tournaments, and events for recreational sports teams. These programs provide physical, social, and emotional benefits to adults in Scottsdale and surrounding communities. Programs are run year-round at various Scottsdale parks and Scottsdale Unified School District campuses. Adult Sports staff support these programs by providing site supervision, score keeping, and/or officiating. Brick-by-Brick/Vista Warehouse : The Brick-by-Brick Program involves participants producing compressed earth blocks (CEB), which are adobe-like bricks for use in Scottsdale capital projects and other areas throughout the community. CEB is an energy efficient building block that can be utilized to construct park ramadas, bus stops, restrooms, tiny homes, or even affordable housing. It is primarily comprised of locally screened soil, concrete sand, and the blocks are tested to local and international building code standards. Club SAR Fitness Center Assignment: Club SAR is a multi-sport facility which provides many options for beginners, fitness enthusiasts, and everyone in between to accomplish their fitness goals. The fitness center itself hosts a variety of fitness classes, has numerous pieces and types of cardio equipment, free weights and weight machines, and men's & women's changing/locker rooms. Club SAR staff supports the facility by being knowledgeable about the center's products and services, maintaining a clean and friendly environment, and by providing quality customer service for all fitness users. K-8th Youth Development Assignment: Provides after-school and seasonal enrichment programs for children in 1st through 8th grade. These programs contribute to the overall development of children by enhancing their physical, mental and social well-being. The programs are held year-round at Mountain View Park, Horizon Park, and Scottsdale Unified School District campuses throughout Scottsdale and surrounding communities. Youth development staff support these programs by providing on-site supervision, program planning, and active team participation. McCormick-Stillman Railroad Park Assignment: Home to the valley's premier destination for all things trains. It is a unique site featuring multiple rides including two miniature railroads and one antique carousel, a historical railroad museum, model railroad building and two play areas. This location also hosts a variety of special events throughout the year providing family fun for the community. There are multiple opportunities to provide excellent customer service in the areas of ride operations, ticket and souvenir sales, museums and concessions. Park, Community, and/or Senior Center Assignment: Provides assistance within public facilities where members of the community gather for a wide variety of recreational activities, social interaction, public information, and city events. These unique Scottsdale facilities promote health, recreation, education, fitness, and social services for individuals of all ages and abilities. Community center staff support these facilities by striving to maintain clean environments, friendly interaction with customers, and by providing constant on-site supervision to ensure safety. Pinnacle Peak Park Assignment: Pinnacle Peak Park is a 150-acre park that features a 1.75 mile one-way trail through the Sonoran Desert. Due to an elevation gain of 1,300 feet, it is important to note that this assignment will involve a candidate's ability to hike at least 4 miles over uneven terrain and in all types of extreme weather conditions. This position will include working weekends, weekdays and holidays with hours that may vary from pre-dawn to after dusk. Professional Baseball: Provides assistance with operational matters throughout Scottsdale Stadium, including administrative duties, set-up/tear-down, game day operations, and light facility maintenance. The Scottsdale Stadium is an 11-acre multi-use facility that is not only the spring training home to the San Francisco Giants and the MLB Arizona Fall League, but also numerous special events, festivals, concerts and parties. Successful candidates must be willing and able to w orks various shifts (days, nights, weekends, and holidays) depending on baseball and event schedules. Scottsdale Sports Complex: A 71 Acre Sports Facility that hosts a combination of large tournaments, weekly training, and daily park use. In addition to offering outstanding customer service, Sports Complex staff supports facility operations by providing: administrative duties, set-up/break-down, tournament operations, maintaining a clean environment, light facility maintenance, and constant on-site supervision to ensure safety. Successful candidates must be willing and able to work various shifts (days, nights, weekends, and holidays). Tennis Center Assignment: Provides assistance with recreational tennis leagues, adult and junior lessons, tournaments, general play and more. These facilities promote health and fitness and social interaction for individuals of all ages. In addition to outstanding customer service and maintaining positive relationships with the community, employees may gain valuable experience through tennis league coordination, adult and junior lesson management, tennis court scheduling or specials events. No tennis experience required. Multiple assignments will be filled at facilities throughout the City, and some may require driving a City-owned vehicle and/or EZ-Go. Assignments are part-time and may be temporary or on-going. Please note: t hese positions have limited benefits, as required by law . Part-time positions are unclassified, at-will and serve at the discretion of City . Interviews will be conducted periodically throughout the recruitment period based on the needs of the City. The starting rate of pay is $15.66 per hour; additional compensation may be applied dependent upon years of experience and/or certifications. To apply, please complete the City's on-line application and supplemental questionnaire. Interviews will be conducted periodically throughout the recruitment period based on the needs of the City. Only applicants who meet the minimum qualifications and have flexible schedules will be invited to interview. Click here for information about park locations and the programs offered. Minimum Qualifications Education and Experience No education required for this position. A minimum of six months experience in a customer service position. Licensing, Certifications, and Other Requirements Must possess and maintain a valid, unrestricted driver's license with no major citations within the past 39 months prior to the start date. The Arizona Department of Motor Vehicles requires that out-of-state driver's licenses must be surrendered within 10 days of relocating to the State of Arizona. Successfully complete driving training, first aid, and safety classes. A valid food handler's license ability to obtain one within 30 days of hire or promotion is required for the Concessions Assignment. Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work. Other pertinent licenses and/or certifications may be required of some positions depending on division/department/section assignment. Essential Functions Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following: Plans, organizes, and conducts special events, games, sport activities, birthday parties and arts and crafts for children of all ages, adults, and seniors. Communicates effectively in person and on the telephone with patrons and/or program participants. Performs on-site participant registration for recreational activities. Oversees nightly/daily room set-up/usage by reservation groups. Observes patrons and program participants in order to maintain discipline, order, and crowd control at activity site. Prepares and distributes flyers, posters, and other advertisements for area programs. Functionally observes volunteers, paid staff, and contract workers. Transports recreation program participants in a City vehicle for off-site excursions, depending on assignment. Sets up, tears down, and cleans up for special events, projects, and programs. Maintains safety and security of facility, including all aspects of recreation, planning and programming. Maintains responsibility for equipment at facility and ensures proper storage and inventory are completed daily. Uses personal computer to prepare quality written documents including accident and incident reports, event flyers, emails, and electronic timesheet. Performs cashier duties including greeting customers, handling inquiries, accepting payment of fees, handling cash according to City policy and procedures, issuing passes, and completing all necessary reporting and record keeping documentation. Drives a motor vehicle to pick-up and/or deliver materials for special events and programs. Leads a team or project including coordinating daily activities of staff. May be expected to 'stand in' in the absence of management. Adaptive Services Center Assignment: Plans, implements, and evaluates recreation programs for youth, teens, and/or adults with developmental, physical, emotional and/or learning disabilities. Provides physical assistance to participants as needed - excluding personal care services. Ensures that activities are modified (when possible) to meet individual abilities and accommodate limitations of participants. Ensures that activities are age and ability appropriate (i.e. provides step by step instructions to individual participants during play when participating in group games, or provides brightly colored balls, paddles, goals, etc. during sports games if participant has visual difficulties). Participates in the development, implementation, and evaluation of individual behavior plans. Communicates regularly (at least twice a week) with parents/guardians of Adaptive Recreation Services (ARS) participants and keeps them apprised of upcoming activities, daily participation, positive accomplishments, and any behavior related incidents. Participates in all required vehicle trainings. Provides thorough cleaning of activity area at the end of each day, which may include mopping, sweeping, cleaning glass windows and doors, emptying garbage, washing dishes, organizing storage areas, etc. McCormick Railroad Park Assignment: Concessions: Takes orders, prepares, cooks, and serves quick, easy to make food and drinks for guests. Operates, maintains, and cleans food cooking surfaces and equipment. Performs proper cash handling procedures and operating a point-of-sale system. Front Desk Operations: Performs cashier duties selling tickets, souvenirs and issues annual park memberships and completes all necessary reporting and record keeping documentation. Greets customers, handles inquiries, answers phones and provides park information to guests. Utilizes the recreation software, ActiveNet, for facility reservations, special event registration and issuing annual park memberships. Receives, organizes and restocks a variety of railroad souvenirs and apparel. Ride Operations: Loads passengers, takes tickets and recites safety speeches for riders on the miniature train and carousel rides. Operates a diesel engine on a one-mile track that runs around the park. Conducts park roves to observe guests, enforce park rules and provide any needed customer service. Performs opening and closing duties that include but are not limited to: locking & unlocking gates, putting up and taking down flags, and totaling the daily ridership on the train and carousel rides. Museum & Model Railroad Building: Provides park guests with information regarding railroading history and model railroads. Performs light custodial duties as necessary to maintain the historical integrity of the artifacts. Provides guided tours to park guests including field trips and paid experiences. Greets guests, handles inquiries and provides general park information. Work Environment/Physical Demands The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Move objects up to 50 pounds a long distance (greater than 20 ft.), such as setting up tables, sound and lighting equipment, booth frames, and lifting trash bags. For some assignments, be able to lift up to 50 pounds, bend, stoop, stand for long periods of time, and scoop ice cream requiring repetitive arm/hand movement. Work in a variety of weather conditions with exposure to the elements. Visual and muscular dexterity to enter data or information into a terminal, personal computer, or other keyboard device. Operate a motorized vehicle. Work days, evenings, weekends, and holidays. T o view the full job description, work environment and physical demands, click here . Selection Process Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include an interview. Successful candidates will receive a post-offer, pre-employment background screening to include: Fingerprinting Criminal Background screening for the past 7 years Motor Vehicle Department Records Check Drug Screening The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice. PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience. EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, or disability. When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491. T his position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change. Closing Date/Time: Continuous
Description YOUR FUTURE STARTS HERE ! Grow your career by joining the Parks, Recreation & Libraries team in the role of Customer Service Specialist . The Human Resources Department is accepting applications for the temporary and part-time position of Customer Service Specialist in the Parks, Recreation & Libraries Department. DEFINITION To perform a variety of duties related to the overall supervision and operations of a recreation facility or major program including customer service and administrative duties; and to provide other support duties as assigned . Examples of Duties Duties may include, but are not limited to, the following: Serve as first line of contact to external customers via telephone or in person ; refer customer s to appropriate staff and/or provide a variety of general information regarding City functions and services ; and explain department operating policies and procedures . Develop, maintain and archive a variety of files and records . Assist the public with reserving and renting City facilities; register customers for classes, programs and tours ; may participate in tours as required . Respond to letters and routine correspondence. Receive and process payments for a variety of services; handle cash; prepare deposits. Receive, review and process invoices, payment requests; track costs, ensuring proper coding; researches and resolves errors in orders received and invoices; prepare an d process purchase requisitions. Prepare, compile, tabulate and maintain data including databases, various documents and statistical and operational reports and records. Review payroll for assigned department; identify and resolve discrepancies; research and respond to questions from staff regarding payroll. Track and register staff for training classes as needed. I ssue , receive, type and process various applications, per mits and other forms; apply departmental policies and procedures in determining completeness of applications ; calculate fees. Oversee the safe and proper operation of assigned facility and activities in the facility ; ensure facility rules and safety guidelines are followed; maintain order with disruptive patrons and exercise crowd control when warranted ; refer escalated issues to assigned supervisor or proper authorities. ; render first aid and CPR, if certified, as required . Complete written reports and records as required , organize and monitor equipment inventory or assigned facility. Know, understand and communicate department programs and services. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints. Identify and report any maintenance required on assigned facilities, equipment or materials. Oversee daily operations and events held at assigned facility, ensure cleanliness of restrooms and public areas; identify and report maintenance conditions affecting facility operation , equipment, materials and security. Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service. Perform related work as required . Minimum Qualifications Knowledge of: Modern office equipment and procedures including use of a variety of software applications. Customer service principles and public relations techniques. English usage, spelling, grammar and punctuation. Business letter writing and report preparation. Basic accounting principles; financial record keeping and reporting. Ability to: Learn pertinent local State and Federal laws, codes, ordinances, City functions, policies, rules and regulations. Independently perform administrative and customer service duties in support of assigned department or program. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; intermittently set up booths, hang banners, move tables, chairs and carry supplies; and lift or carry weight of 45 pounds or less. Research, respond to and assist in the resolution of inquiries and complaints. Develop and maintain filing systems. Prepare correspondence, letters, memorandums and take meeting minutes. Prepare routine financial and operational reports. Use a personal computer and a variety of software applications. Plan and organize workload. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. Accurately calculate fees and handle money. Use independent judgement and personal initiative. Know, understand, interpret and explain department and program policies and procedures. Experience and Training Experience: One season of experience in a position assisting in recreation facilities, recreation programs, customer service or a related field is desirable. AND Training: Equivalent to completion of the twelfth (12th) grade, GED, or higher level degree. License or Certificate Possession of a valid California driver’s license by date of appointment. Supplemental Information Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation . Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration. SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually. Closing Date/Time: Continuous
Mar 07, 2024
Temporary
Description YOUR FUTURE STARTS HERE ! Grow your career by joining the Parks, Recreation & Libraries team in the role of Customer Service Specialist . The Human Resources Department is accepting applications for the temporary and part-time position of Customer Service Specialist in the Parks, Recreation & Libraries Department. DEFINITION To perform a variety of duties related to the overall supervision and operations of a recreation facility or major program including customer service and administrative duties; and to provide other support duties as assigned . Examples of Duties Duties may include, but are not limited to, the following: Serve as first line of contact to external customers via telephone or in person ; refer customer s to appropriate staff and/or provide a variety of general information regarding City functions and services ; and explain department operating policies and procedures . Develop, maintain and archive a variety of files and records . Assist the public with reserving and renting City facilities; register customers for classes, programs and tours ; may participate in tours as required . Respond to letters and routine correspondence. Receive and process payments for a variety of services; handle cash; prepare deposits. Receive, review and process invoices, payment requests; track costs, ensuring proper coding; researches and resolves errors in orders received and invoices; prepare an d process purchase requisitions. Prepare, compile, tabulate and maintain data including databases, various documents and statistical and operational reports and records. Review payroll for assigned department; identify and resolve discrepancies; research and respond to questions from staff regarding payroll. Track and register staff for training classes as needed. I ssue , receive, type and process various applications, per mits and other forms; apply departmental policies and procedures in determining completeness of applications ; calculate fees. Oversee the safe and proper operation of assigned facility and activities in the facility ; ensure facility rules and safety guidelines are followed; maintain order with disruptive patrons and exercise crowd control when warranted ; refer escalated issues to assigned supervisor or proper authorities. ; render first aid and CPR, if certified, as required . Complete written reports and records as required , organize and monitor equipment inventory or assigned facility. Know, understand and communicate department programs and services. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints. Identify and report any maintenance required on assigned facilities, equipment or materials. Oversee daily operations and events held at assigned facility, ensure cleanliness of restrooms and public areas; identify and report maintenance conditions affecting facility operation , equipment, materials and security. Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service. Perform related work as required . Minimum Qualifications Knowledge of: Modern office equipment and procedures including use of a variety of software applications. Customer service principles and public relations techniques. English usage, spelling, grammar and punctuation. Business letter writing and report preparation. Basic accounting principles; financial record keeping and reporting. Ability to: Learn pertinent local State and Federal laws, codes, ordinances, City functions, policies, rules and regulations. Independently perform administrative and customer service duties in support of assigned department or program. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; intermittently set up booths, hang banners, move tables, chairs and carry supplies; and lift or carry weight of 45 pounds or less. Research, respond to and assist in the resolution of inquiries and complaints. Develop and maintain filing systems. Prepare correspondence, letters, memorandums and take meeting minutes. Prepare routine financial and operational reports. Use a personal computer and a variety of software applications. Plan and organize workload. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. Accurately calculate fees and handle money. Use independent judgement and personal initiative. Know, understand, interpret and explain department and program policies and procedures. Experience and Training Experience: One season of experience in a position assisting in recreation facilities, recreation programs, customer service or a related field is desirable. AND Training: Equivalent to completion of the twelfth (12th) grade, GED, or higher level degree. License or Certificate Possession of a valid California driver’s license by date of appointment. Supplemental Information Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation . Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration. SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually. Closing Date/Time: Continuous
GENERAL PURPOSE: Provide quality supervision of children and excellent customer service while promoting a safe and engaging childcare environment for guests of the Chilson Recreation Center. Deliver support and leadership to part-time childcare attendants. Weekly Shift Schedule: Shifts will vary based on class schedules and are based on the following hours of operation: Memorial Day-Labor Day 8:45am-1:30pm Monday-Friday Labor Day-Memorial Day 8:45am-1:30pm Monday-Friday, 4:00pm-7:00pm Monday-Friday, 9:00am-12:00pm Saturday The salary range for this position is $15.16- $16.50 per hour , depending on qualifications and experience. Position will remain open until filled. ESSENTIAL JOB FUNCTIONS: Accountable for greeting parents, registering, and receiving children for childcare Proactively enforces childcare and Recreation Department policies and procedures, including all applicable procedures specified by the Health Department Works weekly designated shifts in the childcare room and subs for childcare attendants as needed Answers questions for both parents and staff Monitors activities, and interacts with children Maintains and compiles various records such as childcare usage report and assists with staff schedules Oversees general maintenance and cleaning of childcare equipment and toys, utilizing personal protective equipment when necessary Proactively assists with hiring, training, directing, and evaluating part-time childcare staff to ensure a quality, fun and safe environment Resolves administrative concerns through positive team interaction and involvement with Youth Programming Team, the public, and in accordance with policy and procedure OTHER JOB FUNCTIONS:| Provides varying levels of support to other areas of the recreation division as assigned. SUPERVISORY DUTIES: Not directly responsible for supervision, but directs work of others in a lead capacity. Provides coaching and input to enhance performance of others. Provides input to supervisory staff for evaluation purposes. Actively participates in recruiting processes and hiring decisions. JOB QUALIFICATIONS: Knowledge, skills and abilities : General working knowledge of recreation center childcare operations is required. Previous work experience supervising childcare in a similar setting is required (recreation center setting preferred). Must possess proven, excellent customer service skills, in a busy environment. Must demonstrate good judgment, patience, and the ability to successfully handle difficult situations. Must be able to effectively and diplomatically communicate with parents and children, and be influential to co-workers. Must be at least 18 years of age. Core competencies: Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness Education and/or experience : Two (2) years of previous work experience performing similar childcare duties required. One (1) year of previous work experience performing similar customer service and supervisory duties required. Prefer experience in recreation center setting. Prefer training in customer service and childcare. Licensure and/or certifications : Must currently possess or be able to successfully complete provided CPR and First Aid training within 30 days of hire date and prior to working with children. Clearance from state and federal fingerprint and background checks is required. If applicable, additional provided trainings may be required (injury prevention, standard precautions, etc.). Material and equipment directly used : Computer, telephone, children's toys, television, DVD player, cleaning supplies, calculator, photocopier, two-way radio, personal protective equipment. Working environment/physical activities : This is a year-round position; must be willing and available to work a regular schedule on a year-round basis. Required to work varied hours, including mornings, evenings and some weekends and holidays. Requires the ability to lift children weighing up to seventy-five (75) pounds; also requires bending, pushing/pulling, stooping, kneeling and climbing to perform the essential functions of the job. Expected to change diapers, feed babies, change children's clothes and other care giving duties including exposure to associated cleaning materials. Will be exposed to noxious fumes from cleaning supplies. Performs the duties of a childcare lead and attendant during both peak periods when customer service activity is fast paced and intense or during relaxed periods. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Non Benefit Eligible Benefits Package Includes: Retirement - 457 employee funded plan Medical Leave - Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information. A comprehensive pre-employment criminal history background check, including criminal sex offender search and fingerprint check will be obtained in order to clear for initial and ongoing employment.
Mar 28, 2024
Part Time
GENERAL PURPOSE: Provide quality supervision of children and excellent customer service while promoting a safe and engaging childcare environment for guests of the Chilson Recreation Center. Deliver support and leadership to part-time childcare attendants. Weekly Shift Schedule: Shifts will vary based on class schedules and are based on the following hours of operation: Memorial Day-Labor Day 8:45am-1:30pm Monday-Friday Labor Day-Memorial Day 8:45am-1:30pm Monday-Friday, 4:00pm-7:00pm Monday-Friday, 9:00am-12:00pm Saturday The salary range for this position is $15.16- $16.50 per hour , depending on qualifications and experience. Position will remain open until filled. ESSENTIAL JOB FUNCTIONS: Accountable for greeting parents, registering, and receiving children for childcare Proactively enforces childcare and Recreation Department policies and procedures, including all applicable procedures specified by the Health Department Works weekly designated shifts in the childcare room and subs for childcare attendants as needed Answers questions for both parents and staff Monitors activities, and interacts with children Maintains and compiles various records such as childcare usage report and assists with staff schedules Oversees general maintenance and cleaning of childcare equipment and toys, utilizing personal protective equipment when necessary Proactively assists with hiring, training, directing, and evaluating part-time childcare staff to ensure a quality, fun and safe environment Resolves administrative concerns through positive team interaction and involvement with Youth Programming Team, the public, and in accordance with policy and procedure OTHER JOB FUNCTIONS:| Provides varying levels of support to other areas of the recreation division as assigned. SUPERVISORY DUTIES: Not directly responsible for supervision, but directs work of others in a lead capacity. Provides coaching and input to enhance performance of others. Provides input to supervisory staff for evaluation purposes. Actively participates in recruiting processes and hiring decisions. JOB QUALIFICATIONS: Knowledge, skills and abilities : General working knowledge of recreation center childcare operations is required. Previous work experience supervising childcare in a similar setting is required (recreation center setting preferred). Must possess proven, excellent customer service skills, in a busy environment. Must demonstrate good judgment, patience, and the ability to successfully handle difficult situations. Must be able to effectively and diplomatically communicate with parents and children, and be influential to co-workers. Must be at least 18 years of age. Core competencies: Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness Education and/or experience : Two (2) years of previous work experience performing similar childcare duties required. One (1) year of previous work experience performing similar customer service and supervisory duties required. Prefer experience in recreation center setting. Prefer training in customer service and childcare. Licensure and/or certifications : Must currently possess or be able to successfully complete provided CPR and First Aid training within 30 days of hire date and prior to working with children. Clearance from state and federal fingerprint and background checks is required. If applicable, additional provided trainings may be required (injury prevention, standard precautions, etc.). Material and equipment directly used : Computer, telephone, children's toys, television, DVD player, cleaning supplies, calculator, photocopier, two-way radio, personal protective equipment. Working environment/physical activities : This is a year-round position; must be willing and available to work a regular schedule on a year-round basis. Required to work varied hours, including mornings, evenings and some weekends and holidays. Requires the ability to lift children weighing up to seventy-five (75) pounds; also requires bending, pushing/pulling, stooping, kneeling and climbing to perform the essential functions of the job. Expected to change diapers, feed babies, change children's clothes and other care giving duties including exposure to associated cleaning materials. Will be exposed to noxious fumes from cleaning supplies. Performs the duties of a childcare lead and attendant during both peak periods when customer service activity is fast paced and intense or during relaxed periods. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Non Benefit Eligible Benefits Package Includes: Retirement - 457 employee funded plan Medical Leave - Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information. A comprehensive pre-employment criminal history background check, including criminal sex offender search and fingerprint check will be obtained in order to clear for initial and ongoing employment.
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description SENIOR OFFICE ASSISTANT Regular Full-Time and Regular Part-Time Employment Opportunities The City of Sunnyvale is accepting applications for Senior Office Assistant. Currently there are two vacancies in theLibrary and Recreation Services Department (one full-time and one part-time) and one full-time vacancy in the Environmental Services Department. The list established from this recruitment may also be used to fill part-time and full-time Senior Office Assistant vacancies in other City Departments. Applications will be accepted from Monday, March 25, 2024 , to t he final filing date on Monday, April 15, 2024, at 5:00 pm or after receiving 100 qualified applicants, whichever is first. Under general direction of an assigned supervisor, organizes, assigns and reviews the work of assigned personnel engaged in the performance of general clerical work including the preparation of correspondence and other written materials, the maintenance of files and records, and the receipt and response to questions from the public; and performs related work as required. Distinguishing Characteristics Senior Office Assistant is the advanced journey level in the Office Assistant series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed, complexity of duties assigned and independence of action taken. Employees perform the most difficult and responsible types of duties assigned to classes within this series, including providing technical and functional supervision over assigned personnel. Senior Office Assistant is distinguished from the higher-level classification of Principal Office Assistant in that the Principal Office Assistant has full supervisory responsibility. Essential Job Functions (May include, but are not limited to, the following): Plans, prioritizes and reviews the work of staff assigned to a variety of clerical duties in support of an assigned department or program. Develops schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner. Participates in evaluating activities of staff, recommending improvements and modifications. Provides and coordinates staff training; works with employees to correct deficiencies. Performs difficult clerical work requiring an understanding of departmental or specialized functions to support departmental staff. Answers telephones, receives visitors, schedules appointments and supplies information. Types letters and other materials from rough draft, marginal notes or verbal instruction and proofreads documents; prepares letters and notices. Receives and processes facility use requests; provides information and communicates policies and procedures to the public. Assists with the purchase of supplies and materials; receives, reviews and processes invoices for payment. Issues routine permits; calculates and accepts fees. Receives, reviews and processes department timecards; researches and resolves discrepancies; assists with the preparation of personnel records and documents. Develops and maintains general and confidential files. Checks forms, records, reports and other materials for accuracy, completeness and confirmation with established procedures. Assists with budget input and monitoring; runs periodic budget reports. Uses specialized computer databases to input, retrieve, query and manipulate data for statistical reporting. Arranges meetings, makes appointments, compiles agendas and assists in preparation of materials for meetings. Collects, compiles, audits and posts information to records. Establishes and maintains systems to assure accountability and control. Searches records to obtain information. Processes, audits and cross-references materials related to data processing and payments. Checks erroneous, unusual or machine rejected data to ensure proper disposition and reintroduction into the processing cycle. Collects information from a variety of sources and compiles data for special and periodic reports. Updates and maintains department website. As assigned, provide support and services, including preparation of minutes, for Boards, commissions, public hearings and private meetings in an efficient and effective manner. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper, books and documents weighing up to 25 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or the tested equivalent and Three years of progressively responsible clerical experience. Knowledge of: Principles and practices of technical and functional supervision and training. Proper English usage, grammar, spelling and punctuation. Alpha numeric filing and retrieval systems. Basic financial recordkeeping and reporting. Purchasing procedures. Advanced principles and practices of customer service. Business letter writing and report preparation. Office methods, procedures, software and equipment. Ability to: Provide technical and functional supervision over assigned staff; effectively train staff. Develop and maintain filing systems. Compose general correspondence, letters and take meeting minutes. Understand, apply and explain City policies and procedures. Determine matters of confidentiality and handle them in a confidential manner. Make mathematical calculations quickly and accurately. Collect data and organize materials in an understandable manner. Prepare, proofread and edit reports and materials. Make accurate comparisons and computations. Understand and follow written and oral instructions. Communicate effectively, orally and in writing. Establish and maintain and promote positive and effective working relationships with employees, and other agencies and the public. Demonstrate initiative an exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities to meet deadlines. Observe safety principles and work in a safe manner. Willingness to: Occasionally work varying hours or on weekends and holidays. Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternate transportation as approved by the appointing authority and a safe driving record. DESIRABLE QUALIFICATIONS Clerical experience in a governmental agency. Application and Selection Process APPLICATION PROCESS The application period closes on Monday, April 15, 2024 at 5:00pm (postmarks or faxes are not accepted). Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at https://sunnyvale.ca.gov and click on 'City Jobs'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, qualified candidates will be invited to participate in the written examination process scheduled for Friday, May 3, 2024. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Full-time positions in this job classification are represented by the Sunnyvale Employees Association (SEA). Part-time positions in this classification are represented by the Service Employees International Union (SEIU). For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association (For Full Time Positions) SEA Benefits Summary of Service Employees International Union, Local 521 (For Part Time Positions) SEIU Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 4/15/2024 5:00 PM Pacific
Mar 26, 2024
Full Time
Description SENIOR OFFICE ASSISTANT Regular Full-Time and Regular Part-Time Employment Opportunities The City of Sunnyvale is accepting applications for Senior Office Assistant. Currently there are two vacancies in theLibrary and Recreation Services Department (one full-time and one part-time) and one full-time vacancy in the Environmental Services Department. The list established from this recruitment may also be used to fill part-time and full-time Senior Office Assistant vacancies in other City Departments. Applications will be accepted from Monday, March 25, 2024 , to t he final filing date on Monday, April 15, 2024, at 5:00 pm or after receiving 100 qualified applicants, whichever is first. Under general direction of an assigned supervisor, organizes, assigns and reviews the work of assigned personnel engaged in the performance of general clerical work including the preparation of correspondence and other written materials, the maintenance of files and records, and the receipt and response to questions from the public; and performs related work as required. Distinguishing Characteristics Senior Office Assistant is the advanced journey level in the Office Assistant series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed, complexity of duties assigned and independence of action taken. Employees perform the most difficult and responsible types of duties assigned to classes within this series, including providing technical and functional supervision over assigned personnel. Senior Office Assistant is distinguished from the higher-level classification of Principal Office Assistant in that the Principal Office Assistant has full supervisory responsibility. Essential Job Functions (May include, but are not limited to, the following): Plans, prioritizes and reviews the work of staff assigned to a variety of clerical duties in support of an assigned department or program. Develops schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner. Participates in evaluating activities of staff, recommending improvements and modifications. Provides and coordinates staff training; works with employees to correct deficiencies. Performs difficult clerical work requiring an understanding of departmental or specialized functions to support departmental staff. Answers telephones, receives visitors, schedules appointments and supplies information. Types letters and other materials from rough draft, marginal notes or verbal instruction and proofreads documents; prepares letters and notices. Receives and processes facility use requests; provides information and communicates policies and procedures to the public. Assists with the purchase of supplies and materials; receives, reviews and processes invoices for payment. Issues routine permits; calculates and accepts fees. Receives, reviews and processes department timecards; researches and resolves discrepancies; assists with the preparation of personnel records and documents. Develops and maintains general and confidential files. Checks forms, records, reports and other materials for accuracy, completeness and confirmation with established procedures. Assists with budget input and monitoring; runs periodic budget reports. Uses specialized computer databases to input, retrieve, query and manipulate data for statistical reporting. Arranges meetings, makes appointments, compiles agendas and assists in preparation of materials for meetings. Collects, compiles, audits and posts information to records. Establishes and maintains systems to assure accountability and control. Searches records to obtain information. Processes, audits and cross-references materials related to data processing and payments. Checks erroneous, unusual or machine rejected data to ensure proper disposition and reintroduction into the processing cycle. Collects information from a variety of sources and compiles data for special and periodic reports. Updates and maintains department website. As assigned, provide support and services, including preparation of minutes, for Boards, commissions, public hearings and private meetings in an efficient and effective manner. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper, books and documents weighing up to 25 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or the tested equivalent and Three years of progressively responsible clerical experience. Knowledge of: Principles and practices of technical and functional supervision and training. Proper English usage, grammar, spelling and punctuation. Alpha numeric filing and retrieval systems. Basic financial recordkeeping and reporting. Purchasing procedures. Advanced principles and practices of customer service. Business letter writing and report preparation. Office methods, procedures, software and equipment. Ability to: Provide technical and functional supervision over assigned staff; effectively train staff. Develop and maintain filing systems. Compose general correspondence, letters and take meeting minutes. Understand, apply and explain City policies and procedures. Determine matters of confidentiality and handle them in a confidential manner. Make mathematical calculations quickly and accurately. Collect data and organize materials in an understandable manner. Prepare, proofread and edit reports and materials. Make accurate comparisons and computations. Understand and follow written and oral instructions. Communicate effectively, orally and in writing. Establish and maintain and promote positive and effective working relationships with employees, and other agencies and the public. Demonstrate initiative an exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities to meet deadlines. Observe safety principles and work in a safe manner. Willingness to: Occasionally work varying hours or on weekends and holidays. Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternate transportation as approved by the appointing authority and a safe driving record. DESIRABLE QUALIFICATIONS Clerical experience in a governmental agency. Application and Selection Process APPLICATION PROCESS The application period closes on Monday, April 15, 2024 at 5:00pm (postmarks or faxes are not accepted). Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at https://sunnyvale.ca.gov and click on 'City Jobs'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, qualified candidates will be invited to participate in the written examination process scheduled for Friday, May 3, 2024. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Full-time positions in this job classification are represented by the Sunnyvale Employees Association (SEA). Part-time positions in this classification are represented by the Service Employees International Union (SEIU). For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association (For Full Time Positions) SEA Benefits Summary of Service Employees International Union, Local 521 (For Part Time Positions) SEIU Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 4/15/2024 5:00 PM Pacific
CITY OF OAKLAND, CA
Oakland, California, United States
The Position The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Oakland Parks, Recreation & Youth Development Department With an emphasis on Oakland ’ s youth, Oakland Parks, Recreation & Youth Development, and its partners will provide best-in-class, relevant, and equitable programs and services, while meeting the specific needs of people and communities both at the neighborhood level and regionally throughout the City of Oakland. We achieve this mission through intentional engagement and by removing the barriers that prohibit equitable opportunities for all. Oakland ’ s Parks, Recreation, and Youth Development (OPRYD) Department believes that communities thrive when they play with a purpose. Our purpose is to Expose, Enlighten, Empower, and Encourage Educational Excellence through recreational experiences. We are currently recruiting to fill multiple vacancies throughout all our OPRYD Recreation Centers. For a list of all OPRYD Recreation Centers click h ere We are looking for someone who is: A team player Enthusiastic Excited to play an active role in the Oakland community What you will typically be responsible for: Leading and supporting activities in areas such as arts and crafts, games, sports, music, drama, and nature study. Instructing participants in a positive manner regarding rules and methods of playing indoor and outdoor games. Ensuring that activities operate in accordance with general department philosophy, objectives, and guidelines Coaching sports programs. Enforcing safety rules and regulations; maintaining orderly participant conduct. Admitting patrons to recreation facilities, programs, and events. Opening, securing, and cleaning program areas before and after program use; preparing program areas for scheduled recreational activities and events. Overseeing patron use of recreation equipment & facilities in compliance with City rules and regulations. Building and maintaining positive working relationships with co-workers, other City employees, and the public using principles of good customer service. Inspecting the condition of equipment and supplies for safety standards and maintenance needs. Reporting hazards and repairs needed to appropriate parties. Scheduling and coordinating leisure education programs and activities. Coordinating special events, programs, and field trips. Completing forms and reports, and preparing incident reports and related documentation as needed. Performing other duties as assigned. Read the complete job description by clicking here A few reasons you might love this job: You will be part of a fun team working with Oakland’s youth You can make a difference in the community Your work will result in real-life impacts A few challenges you might face in this job: You may end being responsible for a lot of kids A lot of public interaction Dealing with complex situations May have to travel to multiple/various sites/recreation centers The competencies required to be a successful Recreation Leader I are: Listening: Fully comprehending spoken communication Oral Communication: Engaging effectively in dialogue Building and Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Presentation Skill: Formally delivering information to groups Delegating: Sharing responsibility, authority, and accountability Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards Customer Focus : Attending to the needs and expectations of customers * Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Minimum Requirements for Application This is a public contact position. The City highly encourages all bilingual candidates to apply! Some positions may require bilingual skills in Spanish, Cantonese, or Mandarin. Under the authority of Civil Service Rules Section 5.03, if a position requires bilingual language skills, only those candidates who have indicated they are bilingual in the required language(s) will be referred. Bilingual candidates will be required to successfully pass a language proficiency test if selected for hire. Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education: High school diploma or equivalent. Experience: At least five-hundred (500) hours of part-time experience comparable to City of Oakland Recreation Aide, participating in a wide variety of recreation activities including sports, arts and crafts, and/or other organized activities. Candidates must be at least eighteen (18) years of age or older at the time of application. Additional Qualifications : Bilingual skills in Spanish, Cantonese, and Mandarin are highly desirable for certain positions. License/Other Requirements: Individuals who are appointed to this position will be required to maintain a valid California Driver's License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties. Candidates who receive conditional offers of employment will be required to submit fingerprints, undergo a criminal record clearance, have drug testing, and a tuberculosis (TB) screening. Possession of a valid Basic First Aid certificate may be required. Possession of a valid CPR certificate may be required. Supplemental Information The Selection Process This is an at-will position, exempt from the provisions of the City of Oakland Civil Service Rules, per Charter Section 902. All applications received will be forwarded to the Oakland Parks, Recreation & Youth Development Department for further consideration. Meeting the minimum qualification requirements may not result in further consideration, only the most qualified candidates will be contacted for interviews. The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract. Disaster Service Workers All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca/default.cfm. If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.) . Our online application system is provided by Government Jobs . If you have problems while applying online, please contact Government Jobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday . You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Jasmine Finney at jfinney@oaklandca.gov. The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: 4/18/2024 11:59 PM Pacific
Mar 23, 2024
Part Time
The Position The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Oakland Parks, Recreation & Youth Development Department With an emphasis on Oakland ’ s youth, Oakland Parks, Recreation & Youth Development, and its partners will provide best-in-class, relevant, and equitable programs and services, while meeting the specific needs of people and communities both at the neighborhood level and regionally throughout the City of Oakland. We achieve this mission through intentional engagement and by removing the barriers that prohibit equitable opportunities for all. Oakland ’ s Parks, Recreation, and Youth Development (OPRYD) Department believes that communities thrive when they play with a purpose. Our purpose is to Expose, Enlighten, Empower, and Encourage Educational Excellence through recreational experiences. We are currently recruiting to fill multiple vacancies throughout all our OPRYD Recreation Centers. For a list of all OPRYD Recreation Centers click h ere We are looking for someone who is: A team player Enthusiastic Excited to play an active role in the Oakland community What you will typically be responsible for: Leading and supporting activities in areas such as arts and crafts, games, sports, music, drama, and nature study. Instructing participants in a positive manner regarding rules and methods of playing indoor and outdoor games. Ensuring that activities operate in accordance with general department philosophy, objectives, and guidelines Coaching sports programs. Enforcing safety rules and regulations; maintaining orderly participant conduct. Admitting patrons to recreation facilities, programs, and events. Opening, securing, and cleaning program areas before and after program use; preparing program areas for scheduled recreational activities and events. Overseeing patron use of recreation equipment & facilities in compliance with City rules and regulations. Building and maintaining positive working relationships with co-workers, other City employees, and the public using principles of good customer service. Inspecting the condition of equipment and supplies for safety standards and maintenance needs. Reporting hazards and repairs needed to appropriate parties. Scheduling and coordinating leisure education programs and activities. Coordinating special events, programs, and field trips. Completing forms and reports, and preparing incident reports and related documentation as needed. Performing other duties as assigned. Read the complete job description by clicking here A few reasons you might love this job: You will be part of a fun team working with Oakland’s youth You can make a difference in the community Your work will result in real-life impacts A few challenges you might face in this job: You may end being responsible for a lot of kids A lot of public interaction Dealing with complex situations May have to travel to multiple/various sites/recreation centers The competencies required to be a successful Recreation Leader I are: Listening: Fully comprehending spoken communication Oral Communication: Engaging effectively in dialogue Building and Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Presentation Skill: Formally delivering information to groups Delegating: Sharing responsibility, authority, and accountability Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards Customer Focus : Attending to the needs and expectations of customers * Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Minimum Requirements for Application This is a public contact position. The City highly encourages all bilingual candidates to apply! Some positions may require bilingual skills in Spanish, Cantonese, or Mandarin. Under the authority of Civil Service Rules Section 5.03, if a position requires bilingual language skills, only those candidates who have indicated they are bilingual in the required language(s) will be referred. Bilingual candidates will be required to successfully pass a language proficiency test if selected for hire. Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education: High school diploma or equivalent. Experience: At least five-hundred (500) hours of part-time experience comparable to City of Oakland Recreation Aide, participating in a wide variety of recreation activities including sports, arts and crafts, and/or other organized activities. Candidates must be at least eighteen (18) years of age or older at the time of application. Additional Qualifications : Bilingual skills in Spanish, Cantonese, and Mandarin are highly desirable for certain positions. License/Other Requirements: Individuals who are appointed to this position will be required to maintain a valid California Driver's License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties. Candidates who receive conditional offers of employment will be required to submit fingerprints, undergo a criminal record clearance, have drug testing, and a tuberculosis (TB) screening. Possession of a valid Basic First Aid certificate may be required. Possession of a valid CPR certificate may be required. Supplemental Information The Selection Process This is an at-will position, exempt from the provisions of the City of Oakland Civil Service Rules, per Charter Section 902. All applications received will be forwarded to the Oakland Parks, Recreation & Youth Development Department for further consideration. Meeting the minimum qualification requirements may not result in further consideration, only the most qualified candidates will be contacted for interviews. The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract. Disaster Service Workers All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca/default.cfm. If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.) . Our online application system is provided by Government Jobs . If you have problems while applying online, please contact Government Jobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday . You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Jasmine Finney at jfinney@oaklandca.gov. The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: 4/18/2024 11:59 PM Pacific
TEXAS PARKS AND WILDLIFE
Corpus Christi, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the TPWD Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Michele Remmers, (361) 749-5246 PHYSICAL WORK ADDRESS: TPWD Mustang Island State Park, 9394 State Highway 361 Corpus Christi, TX 78418 GENERAL DESCRIPTION: Under the direction of the Office Manager/Team Leader, this position is responsible for entry-level to routine customer service work including general clerical duties and providing customer service and information to the public. Duties include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration, registration of visitors, and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: No experience required. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid State driver's license. NOTE: Retention of position contingent upon obtaining and maintaining required license. PREFERRED QUALIFICATIONS: Experience: Experience in cash handling or customer service; Experience performing clerical or administrative support duties. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office skills; Knowledge of basic math calculations; Knowledge of fiscal control policies, public safety, and revenue reporting concepts; Knowledge of administrative procedures; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in basic report writing for completing various daily and weekly reports; Skill in general routine office cleaning; Sill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment; Ability to accurately handle cash and account for revenue collected; Ability to handle multiple tasks effectively; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to prepare and maintain detailed records, files, and reports; Ability to respond to public inquiries in a timely manner; Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Hours may be reduced or extended as needed through primary peak season from March to September; Required to adjust to changing schedules; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to perform work outdoors, occasionally in adverse weather conditions; Required to perform manual labor, including lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 3, 2024, 11:59:00 PM
Mar 21, 2024
Part Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the TPWD Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Michele Remmers, (361) 749-5246 PHYSICAL WORK ADDRESS: TPWD Mustang Island State Park, 9394 State Highway 361 Corpus Christi, TX 78418 GENERAL DESCRIPTION: Under the direction of the Office Manager/Team Leader, this position is responsible for entry-level to routine customer service work including general clerical duties and providing customer service and information to the public. Duties include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration, registration of visitors, and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: No experience required. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid State driver's license. NOTE: Retention of position contingent upon obtaining and maintaining required license. PREFERRED QUALIFICATIONS: Experience: Experience in cash handling or customer service; Experience performing clerical or administrative support duties. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office skills; Knowledge of basic math calculations; Knowledge of fiscal control policies, public safety, and revenue reporting concepts; Knowledge of administrative procedures; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in basic report writing for completing various daily and weekly reports; Skill in general routine office cleaning; Sill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment; Ability to accurately handle cash and account for revenue collected; Ability to handle multiple tasks effectively; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to prepare and maintain detailed records, files, and reports; Ability to respond to public inquiries in a timely manner; Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Hours may be reduced or extended as needed through primary peak season from March to September; Required to adjust to changing schedules; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Required to perform work outdoors, occasionally in adverse weather conditions; Required to perform manual labor, including lifting supplies and materials up to 20 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 3, 2024, 11:59:00 PM
CITY OF KINGMAN, AZ
City of Kingman, Arizona, United States
Job Summary CITY OF KINGMAN PROGRAM SUPERVISOR - PART TIME PARKS AND RECREATION Year 1 Year 2 Year 3 $ 15.72 $ 15.97 $ 16.22 (HIRE IN RANGE; DOQ) INTERVIEWS TO OCCUR MARCH 21ST - APRIL 19TH POSITIONS OPEN UNTIL FILLED. APPLY EARLY! Looking for a summer job? Consider the City of Kingman Parks and Recreation Summer Programs! We are now accepting applications for a Program Supervisor. Must be at least 18 years or older. OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai Mountain Ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes, and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety, and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information. GENERAL DESCRIPTION OF POSITION This class is the third level in a three level Program series. Incumbents are responsible for performing advanced journey, supervisory level duties in support of recreational programs and assisting department recreation staff with the development, implementation and evaluation of recreation programs for children, youth and adults (i.e., cultural arts, youth-adult sports, special interest classes, special events, and after school and summer programs) . This position also facilitates, supervises and participates in providing and presenting recreation programs and activities to the community and in organizing and implementing programs, planning activities and events, preparing facilities for scheduled functions, and supervising participants. Assures that safe and appropriate recreation facilities and programs, services and activities are provided and adhere to, ensuring safe environments for participants. SUPERVISION RECEIVED Works under general supervision of Department Recreation Staff SUPERVISION EXERCISED Supervises Program Aides, Program Assistants and volunteers. Provides guidance to Recreation Instructors as needed. Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Minimum of 18 years of age or older. Graduation from High School or GED equivalent One to three (1-3) years experience in developing and implementing recreation programs and working with youth and/or adult programs Some experience in facility and program oversight Some experience in leading and supervising staff OR Any combination of education, experience and training which demonstrates the knowledge and experience to perform the duties and responsibilities of the position. SPECIAL REQUIREMENTS Valid Arizona state driver’s license or ability to obtain one - Employees must be at least 18 years of age to operate a City vehicle. Possession of Cardio-Pulmonary Resuscitation/First Aid Certification or ability to obtain certification within 60 days of assignment to position. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Oversees day-to-day on-site recreation program functions; provides recreational programs, services, special events, excursions and activities for participants. Makes daily and weekly visits to each site. Coordinates, schedules, trains and monitors the work of part-time staff and volunteers; ensures staff maintains safe and aesthetically pleasing recreation venues and events while adhering to department and City policies and procedures; Works with staff to establish consistent rules, discipline procedures, and organization and submittal of timely reports and records. Coordinates and facilitates recreation activities, classes, workshops, social events, and special programs; supervises recreation programs, facility and event patrons; monitors activities and enforces rules and safety standards; assists, supervises and coaches participants in various recreation programs; promotes a positive learning environment and good personal behavior; reports and resolves complaints, requests, equipment repair/replacement needs, safety conditions, security issues and illegal activities. Recognizes, avoids, reports, and resolves unsafe acts, conditions, accidents and injuries, complaints, disciplinary actions, special requests, safety conditions, and security issues to department recreation staff. Maintains program accounting and administrative records; updates and maintains database of activity schedules, classes and special events; coordinates event schedules and reconciles schedule conflicts; maintains paperwork, registration forms and event calendars. Promotes good relationships with neighborhood and community groups and other agencies; may provide outreach functions with schools, community service groups, parents and general public to promote program activities and coordinate utilization of facilities. Plans, coordinates, and schedules activities and services for recreation programs and special events to provide recreational opportunities in a safe, fun, healthy, and inviting environment; recreation activities include sports and aquatics programs, athletic contests, sporting and outdoor recreation events, games, classes, youth enrichment programs, wellness classes, special adult programs, summer day camps, after-school programs and other programs and events. Maintains appropriate communication with school personnel, participant’s parents or guardians, and all other recreation staff members. Plans, organizes, schedules, facilitates, and evaluates recreation programs and activities in the area assigned. Supervises the distribution, care, use and maintenance of all supplies and equipment. Assists in set-up and take-down for events related to special events, classes, programs and activities. Responds to public inquiries about recreation programs made by phone, correspondence or during public meetings and explains program policies and procedures. Assists in the preparation of brochures, calendars, letters, posters, news releases and flyers, and related communications regarding recreation programs. Performs a variety of miscellaneous duties such as answering the phone, typing correspondence, running errands, picking up supplies, conducting children’s arts/crafts, making arrangements for rental and use of Parks and Recreation facilities, helping to set-up tables and chairs, transporting program participants, etc. Instructs participants in individual and group activities. Provides guidance, supervision, care and activities for various program participants and activities, maintains discipline, provides corrective counseling and consequences, enforces rules, and resolves disciplinary problems. Observes participants during program activities to monitor for safety and health standards. Inspects recreation equipment for proper working order and safety. Operates a motor vehicle requiring a standard Arizona Driver's License to travel to various work sites to perform assigned tasks based on department or seasonal needs, transport participants, equipment, supplies, and materials. Assists with organizing activities for recreational programs. Work may include: assisting with the planning, preparing and conducting of activities, games, crafts, field trips, and indoor/outdoor activities. Maintains appropriate discipline and program decorum. Greets customers and patrons, responds to inquiries and requests, and provides information, assistance or instruction regarding program policies, procedures, and activities. Responsible for maintain communication between staff and participants. Maintains order, safety and cleanliness of service areas and equipment by following procedures and enforcing operational rules and regulations. Performs basic cleaning and sanitizing of facilities and program areas. Observes all necessary precautions to secure the safety of participants. Identifies and reports unsafe conditions, assists with general maintenance and/or initiates repair requests. Attends all necessary meetings and trainings as scheduled. Provides excellent and proficient customer service to both internal and external customers. Communicates and acts in a professional manner with the public, co-workers, and work contacts. Regular attendance is an essential function of this job to ensure continuity. May be required to work early mornings, afternoons, evenings, weekends and holidays as needed. May be required to assist with special events and other department programs and activities were needed. Performs all work duties and activities in accordance with City policies and procedures; follows safety policies and practices, works safel, and reports unsafe activity and conditions. PERIPHERAL DUTIES Performs related duties as required. Performs special assignments as requested. KNOWLEDGE Considerable knowledge of recreation philosophy, planning and administration; Equipment, facilities, operations and techniques used in a comprehensive community recreation program; Customer service principles and practices; Recordkeeping practices; First aid and CPR for proper response in an emergency situation; Federal OSHA and State and County regulations and City policies regarding safe work practices; A large variety of recreational activities suitable for children, adolescents, and adults; principles and practices of leadership and supervising others. SKILLS Skill in the effective, safe operation of listed tools and equipment; Utilizing computer hardware and software to accomplish work assignments (i.e., Microsoft Office) and demonstrate proficiency to update documents, spreadsheets, and databases; Supervising multiple games and activities simultaneously; Officiating, keeping score and timing a variety of youth and adult sports; Providing courteous and efficient service to the public and in responding to inquiries, complaints and requests in a fair, tactful and firm manner; Verbal and written communication; Establishing and maintaining effective working relationships; and Basic recordkeeping practices. ABILITIES Ability to develop, coordinate, and direct varied activities involved in a community recreation program; Communicate effectively orally and in writing; Adhere to program standards and objectives outlined in city policy and by supervisors; Use initiative and independent judgement within established procedural guidelines; Provide effective training, supervision and evaluation of staff and plan and direct their work; Assessing and prioritizing multiple tasks, projects and demands; Accompany groups of all ages on field trips and off-site activities; Enforce sport and activity rules and regulations; Enforce discipline; Interact with a diverse group of individuals in a cooperative, compassionate and caring manner; Open, prepare, and supervise the use of, and break down and close of a recreational facility and/or special event, which may include site prep, rearranging classrooms and moving furniture and equipment; Operate a motor vehicle safely, if assigned; Keep and maintain complete and accurate manual and electronic records; Respond to requests and inquiries courteously; Perform basic arithmetic calculations; Use equipment and tools properly and safely; Participate in teamwork productively and establish and maintain effective working relationships with employees, supervisors, other agencies, participants, instructors, community leaders and the general public; Maintain regular attendance and recognize attendance as an essential function of this job to ensure continuity; Willingness to work shifts and hours for department held events and activities to include the working of early mornings, afternoons, evenings, nights, weekends, and holidays as scheduled and as necessary; and work in different weather conditions with exposure to the elements; and Promote and enforce safe work practices. EXPECTED BEHAVIOR/QUALITY OF SERVICES Excellence is the responsibility of everyone at the City of Kingman. We lead by our core values in constant pursuit of excellence: Commitment - Dedicate oneself to consistent and excellent public service. Innovation - Implement unique, creative and cost-effective solutions. Communication - Communicate in a positive, honest and productive manner. Integrity - Adherence to high ethical standards. Diversity - Promote inclusiveness and impartiality throughout the organization. Personal Responsibility - Take initiative to achieve excellence and accept accountability, uphold confidentiality, know when to report indiscretions and inappropriate actions even when it may be uncomfortable to do so, take responsibility for your work environment. Respect - Demonstrate a high regard for others, support each other. Teamwork - Promote and encourage cooperative efforts, open communication and trust, encourage positive feedback. All City employees are expected to conduct themselves consistently and in support of the above values . SELECTION GUIDELINES Submittal/review of employment applications, screening/rating of application in relation to training and experience to job description and overall presentation and job history/stability, oral interview, reference and background check. Supplemental job related tests may be required. Miscellaneous WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - See Physical Demands Form COMMITMENT TO SAFETY & WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development This position is seasonal 90 days or less with no benefits. Closing Date/Time: 5/27/2024 5:00 PM Arizona
Mar 08, 2024
Temporary
Job Summary CITY OF KINGMAN PROGRAM SUPERVISOR - PART TIME PARKS AND RECREATION Year 1 Year 2 Year 3 $ 15.72 $ 15.97 $ 16.22 (HIRE IN RANGE; DOQ) INTERVIEWS TO OCCUR MARCH 21ST - APRIL 19TH POSITIONS OPEN UNTIL FILLED. APPLY EARLY! Looking for a summer job? Consider the City of Kingman Parks and Recreation Summer Programs! We are now accepting applications for a Program Supervisor. Must be at least 18 years or older. OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai Mountain Ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes, and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety, and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information. GENERAL DESCRIPTION OF POSITION This class is the third level in a three level Program series. Incumbents are responsible for performing advanced journey, supervisory level duties in support of recreational programs and assisting department recreation staff with the development, implementation and evaluation of recreation programs for children, youth and adults (i.e., cultural arts, youth-adult sports, special interest classes, special events, and after school and summer programs) . This position also facilitates, supervises and participates in providing and presenting recreation programs and activities to the community and in organizing and implementing programs, planning activities and events, preparing facilities for scheduled functions, and supervising participants. Assures that safe and appropriate recreation facilities and programs, services and activities are provided and adhere to, ensuring safe environments for participants. SUPERVISION RECEIVED Works under general supervision of Department Recreation Staff SUPERVISION EXERCISED Supervises Program Aides, Program Assistants and volunteers. Provides guidance to Recreation Instructors as needed. Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Minimum of 18 years of age or older. Graduation from High School or GED equivalent One to three (1-3) years experience in developing and implementing recreation programs and working with youth and/or adult programs Some experience in facility and program oversight Some experience in leading and supervising staff OR Any combination of education, experience and training which demonstrates the knowledge and experience to perform the duties and responsibilities of the position. SPECIAL REQUIREMENTS Valid Arizona state driver’s license or ability to obtain one - Employees must be at least 18 years of age to operate a City vehicle. Possession of Cardio-Pulmonary Resuscitation/First Aid Certification or ability to obtain certification within 60 days of assignment to position. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Oversees day-to-day on-site recreation program functions; provides recreational programs, services, special events, excursions and activities for participants. Makes daily and weekly visits to each site. Coordinates, schedules, trains and monitors the work of part-time staff and volunteers; ensures staff maintains safe and aesthetically pleasing recreation venues and events while adhering to department and City policies and procedures; Works with staff to establish consistent rules, discipline procedures, and organization and submittal of timely reports and records. Coordinates and facilitates recreation activities, classes, workshops, social events, and special programs; supervises recreation programs, facility and event patrons; monitors activities and enforces rules and safety standards; assists, supervises and coaches participants in various recreation programs; promotes a positive learning environment and good personal behavior; reports and resolves complaints, requests, equipment repair/replacement needs, safety conditions, security issues and illegal activities. Recognizes, avoids, reports, and resolves unsafe acts, conditions, accidents and injuries, complaints, disciplinary actions, special requests, safety conditions, and security issues to department recreation staff. Maintains program accounting and administrative records; updates and maintains database of activity schedules, classes and special events; coordinates event schedules and reconciles schedule conflicts; maintains paperwork, registration forms and event calendars. Promotes good relationships with neighborhood and community groups and other agencies; may provide outreach functions with schools, community service groups, parents and general public to promote program activities and coordinate utilization of facilities. Plans, coordinates, and schedules activities and services for recreation programs and special events to provide recreational opportunities in a safe, fun, healthy, and inviting environment; recreation activities include sports and aquatics programs, athletic contests, sporting and outdoor recreation events, games, classes, youth enrichment programs, wellness classes, special adult programs, summer day camps, after-school programs and other programs and events. Maintains appropriate communication with school personnel, participant’s parents or guardians, and all other recreation staff members. Plans, organizes, schedules, facilitates, and evaluates recreation programs and activities in the area assigned. Supervises the distribution, care, use and maintenance of all supplies and equipment. Assists in set-up and take-down for events related to special events, classes, programs and activities. Responds to public inquiries about recreation programs made by phone, correspondence or during public meetings and explains program policies and procedures. Assists in the preparation of brochures, calendars, letters, posters, news releases and flyers, and related communications regarding recreation programs. Performs a variety of miscellaneous duties such as answering the phone, typing correspondence, running errands, picking up supplies, conducting children’s arts/crafts, making arrangements for rental and use of Parks and Recreation facilities, helping to set-up tables and chairs, transporting program participants, etc. Instructs participants in individual and group activities. Provides guidance, supervision, care and activities for various program participants and activities, maintains discipline, provides corrective counseling and consequences, enforces rules, and resolves disciplinary problems. Observes participants during program activities to monitor for safety and health standards. Inspects recreation equipment for proper working order and safety. Operates a motor vehicle requiring a standard Arizona Driver's License to travel to various work sites to perform assigned tasks based on department or seasonal needs, transport participants, equipment, supplies, and materials. Assists with organizing activities for recreational programs. Work may include: assisting with the planning, preparing and conducting of activities, games, crafts, field trips, and indoor/outdoor activities. Maintains appropriate discipline and program decorum. Greets customers and patrons, responds to inquiries and requests, and provides information, assistance or instruction regarding program policies, procedures, and activities. Responsible for maintain communication between staff and participants. Maintains order, safety and cleanliness of service areas and equipment by following procedures and enforcing operational rules and regulations. Performs basic cleaning and sanitizing of facilities and program areas. Observes all necessary precautions to secure the safety of participants. Identifies and reports unsafe conditions, assists with general maintenance and/or initiates repair requests. Attends all necessary meetings and trainings as scheduled. Provides excellent and proficient customer service to both internal and external customers. Communicates and acts in a professional manner with the public, co-workers, and work contacts. Regular attendance is an essential function of this job to ensure continuity. May be required to work early mornings, afternoons, evenings, weekends and holidays as needed. May be required to assist with special events and other department programs and activities were needed. Performs all work duties and activities in accordance with City policies and procedures; follows safety policies and practices, works safel, and reports unsafe activity and conditions. PERIPHERAL DUTIES Performs related duties as required. Performs special assignments as requested. KNOWLEDGE Considerable knowledge of recreation philosophy, planning and administration; Equipment, facilities, operations and techniques used in a comprehensive community recreation program; Customer service principles and practices; Recordkeeping practices; First aid and CPR for proper response in an emergency situation; Federal OSHA and State and County regulations and City policies regarding safe work practices; A large variety of recreational activities suitable for children, adolescents, and adults; principles and practices of leadership and supervising others. SKILLS Skill in the effective, safe operation of listed tools and equipment; Utilizing computer hardware and software to accomplish work assignments (i.e., Microsoft Office) and demonstrate proficiency to update documents, spreadsheets, and databases; Supervising multiple games and activities simultaneously; Officiating, keeping score and timing a variety of youth and adult sports; Providing courteous and efficient service to the public and in responding to inquiries, complaints and requests in a fair, tactful and firm manner; Verbal and written communication; Establishing and maintaining effective working relationships; and Basic recordkeeping practices. ABILITIES Ability to develop, coordinate, and direct varied activities involved in a community recreation program; Communicate effectively orally and in writing; Adhere to program standards and objectives outlined in city policy and by supervisors; Use initiative and independent judgement within established procedural guidelines; Provide effective training, supervision and evaluation of staff and plan and direct their work; Assessing and prioritizing multiple tasks, projects and demands; Accompany groups of all ages on field trips and off-site activities; Enforce sport and activity rules and regulations; Enforce discipline; Interact with a diverse group of individuals in a cooperative, compassionate and caring manner; Open, prepare, and supervise the use of, and break down and close of a recreational facility and/or special event, which may include site prep, rearranging classrooms and moving furniture and equipment; Operate a motor vehicle safely, if assigned; Keep and maintain complete and accurate manual and electronic records; Respond to requests and inquiries courteously; Perform basic arithmetic calculations; Use equipment and tools properly and safely; Participate in teamwork productively and establish and maintain effective working relationships with employees, supervisors, other agencies, participants, instructors, community leaders and the general public; Maintain regular attendance and recognize attendance as an essential function of this job to ensure continuity; Willingness to work shifts and hours for department held events and activities to include the working of early mornings, afternoons, evenings, nights, weekends, and holidays as scheduled and as necessary; and work in different weather conditions with exposure to the elements; and Promote and enforce safe work practices. EXPECTED BEHAVIOR/QUALITY OF SERVICES Excellence is the responsibility of everyone at the City of Kingman. We lead by our core values in constant pursuit of excellence: Commitment - Dedicate oneself to consistent and excellent public service. Innovation - Implement unique, creative and cost-effective solutions. Communication - Communicate in a positive, honest and productive manner. Integrity - Adherence to high ethical standards. Diversity - Promote inclusiveness and impartiality throughout the organization. Personal Responsibility - Take initiative to achieve excellence and accept accountability, uphold confidentiality, know when to report indiscretions and inappropriate actions even when it may be uncomfortable to do so, take responsibility for your work environment. Respect - Demonstrate a high regard for others, support each other. Teamwork - Promote and encourage cooperative efforts, open communication and trust, encourage positive feedback. All City employees are expected to conduct themselves consistently and in support of the above values . SELECTION GUIDELINES Submittal/review of employment applications, screening/rating of application in relation to training and experience to job description and overall presentation and job history/stability, oral interview, reference and background check. Supplemental job related tests may be required. Miscellaneous WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - See Physical Demands Form COMMITMENT TO SAFETY & WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development This position is seasonal 90 days or less with no benefits. Closing Date/Time: 5/27/2024 5:00 PM Arizona
Do you have the desire to make a meaningful impact in a vibrant and diverse community? Join a collaborative workforce committed to serving the City of Irvine. The City of Irvine seeks a motivated individual with demonstrated customer service skills and an interest in helping seniors to provide customer service and facility operations support at Lakeview Senior Center. Multiple Part-time vacancies exist with morning and afternoon requirements of up to 19 hours per wee k. The ideal candidates will possess two years or more of college or university work and two years of related work experience in customer service, recreation programming or facility operations. For more information, please see the Community Services Leader II flier. Your Team Irvine is recognized as one of America's Best Places to Live, according to Money Magazine . The City of Irvine has the distinction of being one of the safest cities in the United States with a population of more than 100,000, based upon FBI statistics on violent crime. The Community Services Department provides exceptional service, innovative programs, and diverse cultural experiences in vibrant and sustainable spaces. The department consists of the following award-winning programs and services: Senior Services, Child, Youth, and Family Services, Animal Care, Recreation and Park Services and Operations, Orange County Great Park, Disability Services, Athletics, Aquatics, Fine Arts Center, Facility Reservations and Contract Classes, Park Planning, Open Space Programs, Administrative, Business and Support Services, Community Relations, Volunteer Coordination, Public Information and Special Events, and Transportation Services (TRIPS). The Process Find more information in the Community Services Leader III job description. Interview: After a thorough review of applications, those candidates deemed most qualified as reflected in their application will be invited to an interview. Background Check : A thorough background investigation will be conducted prior to appointment. Medical Examination: A medical examination will be conducted, including a drug/alcohol screening and proof of a negative TB test to ensure the ability to perform assigned duties. The City of Irvine must provide a safe and drug-free workplace. Any applicant who tests positive or tampers with evidence shall be disqualified from consideration. Future Vacancies: This recruitment may be used to fill future positions in similar and/or lower classifications within the organization. Part-time employees are employed "at will" and their services can be discontinued without cause. Certain City budgets may not include funding for mandated CalPERS employer contributions. A qualified candidate who is a current member of CalPERS may be restricted from temporary/part-time employment. Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time: Continuous
Mar 08, 2024
Part Time
Do you have the desire to make a meaningful impact in a vibrant and diverse community? Join a collaborative workforce committed to serving the City of Irvine. The City of Irvine seeks a motivated individual with demonstrated customer service skills and an interest in helping seniors to provide customer service and facility operations support at Lakeview Senior Center. Multiple Part-time vacancies exist with morning and afternoon requirements of up to 19 hours per wee k. The ideal candidates will possess two years or more of college or university work and two years of related work experience in customer service, recreation programming or facility operations. For more information, please see the Community Services Leader II flier. Your Team Irvine is recognized as one of America's Best Places to Live, according to Money Magazine . The City of Irvine has the distinction of being one of the safest cities in the United States with a population of more than 100,000, based upon FBI statistics on violent crime. The Community Services Department provides exceptional service, innovative programs, and diverse cultural experiences in vibrant and sustainable spaces. The department consists of the following award-winning programs and services: Senior Services, Child, Youth, and Family Services, Animal Care, Recreation and Park Services and Operations, Orange County Great Park, Disability Services, Athletics, Aquatics, Fine Arts Center, Facility Reservations and Contract Classes, Park Planning, Open Space Programs, Administrative, Business and Support Services, Community Relations, Volunteer Coordination, Public Information and Special Events, and Transportation Services (TRIPS). The Process Find more information in the Community Services Leader III job description. Interview: After a thorough review of applications, those candidates deemed most qualified as reflected in their application will be invited to an interview. Background Check : A thorough background investigation will be conducted prior to appointment. Medical Examination: A medical examination will be conducted, including a drug/alcohol screening and proof of a negative TB test to ensure the ability to perform assigned duties. The City of Irvine must provide a safe and drug-free workplace. Any applicant who tests positive or tampers with evidence shall be disqualified from consideration. Future Vacancies: This recruitment may be used to fill future positions in similar and/or lower classifications within the organization. Part-time employees are employed "at will" and their services can be discontinued without cause. Certain City budgets may not include funding for mandated CalPERS employer contributions. A qualified candidate who is a current member of CalPERS may be restricted from temporary/part-time employment. Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time: Continuous
CITY OF SANTA ANA, CA
Santa Ana, California, United States
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. This is a part-time position. The incumbent will work an average of 19 hours per week. Work schedule is to be determined. Primary bilingual pay is an additional $1.01/hr, if applicable. This recruitment is open until further notice and can close at any time and without notice. Essential Functions Include But Are Not Limited To Under general supervision and direction of the Community Services Supervisor, oversees other part-time staff and volunteers at a City recreation facility; assists in planning, organizing, implementing, managing, promoting, and evaluating a variety of community activities and services, including but not limited to: recreation classes, day camps, community garden, senior recreation, special events, facility rental and daily facility operations. Implement and oversee recreation activities in connection with recreation services programs; perform a variety of technical support, clerical, and lead worker functions related to recreation facility and program operations; coordinate and direct the work of temporary staff and volunteers; monitor the day-to-day operation of specific programs and facilities; perform administrative duties related to assignments; and perform related work as required. Ensures safety standards, sanitary requirements and regulations governing public safety are enforced. Coordinates daily center facility operations and documentation, preparation of deposits, staff schedules, develop reports, assist in procuring contract recreation class instructors, recreation class registration information, and maintenance of center supplies inventory and equipment. Respond to public inquiries about parks, recreation and community services programs and requests for service from interested community groups and citizens. Assist in establishing and maintaining a volunteer program. Answer phones, emails, customer inquiries and perform office support. May be required to perform cooperatively in work team activities and perform other related tasks as required. Other duties as assigned. If assigned to the Senior Mobility Program : Under general supervision, performs responsible work in the development and implementation of transportation-related programs and recreational activities designed to improve the quality of life of our senior participants; coordinate routes with program drivers to ensure participants arrive and depart from the senior center in a timely and organized manner; oversee program staff working schedules and duties; serve as back-up driver, as needed; conduct driver's training; be responsible for compliance or driver certifications and for submission of vehicles for mandated inspections and maintenance requests; communicate program information (e.g. shopping trips, activities, excursions, staff changes) to senior center staff; keep record of program participants; compile monthly reports regarding program statistics and submit to the Community Services Supervisor; compile quarterly program data for annual California Highway Patrol audit, which includes record-keeping of daily inspection reports and mileage data; schedule weekly shopping trips, monthly excursions/mini-excursions and accommodate transportation requests from senior center staff; create promotional brochures, flyers and newsletter page; address inquiries and concerns regarding the program. Depending on assignment, the incumbent may also have responsibilities specific to the following: Supervises and interacts with program participants at senior centers, or parks, and other activity locations; oversees program part-time staff; prepares promotional materials for program activities; addresses emergency/accident issues regarding patrons and facilities; meets and confers with participants and center staff regarding program policies and procedures; plans, organizes, promotes and conducts activities for senior participants; assists in the development and implementation of center goals and objectives; and performs other tasks as required. Minimum Qualifications Applicants must be at least 18 years of age. Two years of experience handling recreation programs and activities, including program planning, leadership, interaction with the public and strong CivicRec registration software principles. Knowledge of city facility usage, classes and special events or related experience. For Senior Mobility Program: Preferably, some experience in general transportation and driving. Education: Two years college coursework with an emphasis in education, recreation administration, public administration, business administration, child development, gerontology or related field or any equivalent combination of training and experience that provides the desirable knowledge, skills and abilities. Ability to deal professionally with customers of all ages. License/Certificate: Possession and retention of a valid California Class C driver's license is required CPR and First Aid certificates are desirable DESIRABLE KNOWLEDGE AND ABILITIES Knowledge of: Internet, computers, Microsoft Office, current office software applications and strong CivicRec registration software background. Strong recreation and special events programming background combined with educational techniques and customer service experience; City and agency policies, procedures, and their effective implementation. Ability to: work in a team environment, work with children, adults, and seniors; understand and communicate effectively in English, both verbally and in writing to public and staff; use correct grammar and spelling; answer questions on a wide range of recreation subjects; handle a variety of emergency situations specific to recreation programs and facilities. Special Working Conditions: Must be willing and able to work irregular hours, including weekends, holidays, days and evenings, on a regular basis as a condition of employment. Note: This position works a varied schedule of assigned hours, Monday - Friday, weekends, and holidays as needed, including mandatory work schedule for facility and citywide special events as needed . For the Senior Mobility program: Ability to lift up to 30 pounds. Bilingual fluency in English and Spanish, Vietnamese, Cambodian, Hmong, Korean, or Samoan is highly desirable. Selection Process All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of a completed City online application. Click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide The Human Resources and Parks, Recreation and Community Services Departments will review the applications and those candidates who possess the most pertinent qualifications will be invited for an oral interview by the hiring department. For additional information, please call the Parks, Recreation and Community Services Department at (714) 571-4258. NOTE: Prior to appointment, a background records check and medical exam will be conducted. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Part-Time employees accrue paid sick leave at the rate of one (1) hour of paid sick leave for every thirty (30) hours worked up to a maximum accrual of 6 days or 48 hours. Employees are eligible to use 3 days or 24 hours of accrued paid sick leave in a 12-month period. For additional information please visit the Department of Industrial Relations Website: www.dir.ca.gov/dlse/Paid_Sick_Leave.htm Closing Date/Time:
Mar 07, 2024
Part Time
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. This is a part-time position. The incumbent will work an average of 19 hours per week. Work schedule is to be determined. Primary bilingual pay is an additional $1.01/hr, if applicable. This recruitment is open until further notice and can close at any time and without notice. Essential Functions Include But Are Not Limited To Under general supervision and direction of the Community Services Supervisor, oversees other part-time staff and volunteers at a City recreation facility; assists in planning, organizing, implementing, managing, promoting, and evaluating a variety of community activities and services, including but not limited to: recreation classes, day camps, community garden, senior recreation, special events, facility rental and daily facility operations. Implement and oversee recreation activities in connection with recreation services programs; perform a variety of technical support, clerical, and lead worker functions related to recreation facility and program operations; coordinate and direct the work of temporary staff and volunteers; monitor the day-to-day operation of specific programs and facilities; perform administrative duties related to assignments; and perform related work as required. Ensures safety standards, sanitary requirements and regulations governing public safety are enforced. Coordinates daily center facility operations and documentation, preparation of deposits, staff schedules, develop reports, assist in procuring contract recreation class instructors, recreation class registration information, and maintenance of center supplies inventory and equipment. Respond to public inquiries about parks, recreation and community services programs and requests for service from interested community groups and citizens. Assist in establishing and maintaining a volunteer program. Answer phones, emails, customer inquiries and perform office support. May be required to perform cooperatively in work team activities and perform other related tasks as required. Other duties as assigned. If assigned to the Senior Mobility Program : Under general supervision, performs responsible work in the development and implementation of transportation-related programs and recreational activities designed to improve the quality of life of our senior participants; coordinate routes with program drivers to ensure participants arrive and depart from the senior center in a timely and organized manner; oversee program staff working schedules and duties; serve as back-up driver, as needed; conduct driver's training; be responsible for compliance or driver certifications and for submission of vehicles for mandated inspections and maintenance requests; communicate program information (e.g. shopping trips, activities, excursions, staff changes) to senior center staff; keep record of program participants; compile monthly reports regarding program statistics and submit to the Community Services Supervisor; compile quarterly program data for annual California Highway Patrol audit, which includes record-keeping of daily inspection reports and mileage data; schedule weekly shopping trips, monthly excursions/mini-excursions and accommodate transportation requests from senior center staff; create promotional brochures, flyers and newsletter page; address inquiries and concerns regarding the program. Depending on assignment, the incumbent may also have responsibilities specific to the following: Supervises and interacts with program participants at senior centers, or parks, and other activity locations; oversees program part-time staff; prepares promotional materials for program activities; addresses emergency/accident issues regarding patrons and facilities; meets and confers with participants and center staff regarding program policies and procedures; plans, organizes, promotes and conducts activities for senior participants; assists in the development and implementation of center goals and objectives; and performs other tasks as required. Minimum Qualifications Applicants must be at least 18 years of age. Two years of experience handling recreation programs and activities, including program planning, leadership, interaction with the public and strong CivicRec registration software principles. Knowledge of city facility usage, classes and special events or related experience. For Senior Mobility Program: Preferably, some experience in general transportation and driving. Education: Two years college coursework with an emphasis in education, recreation administration, public administration, business administration, child development, gerontology or related field or any equivalent combination of training and experience that provides the desirable knowledge, skills and abilities. Ability to deal professionally with customers of all ages. License/Certificate: Possession and retention of a valid California Class C driver's license is required CPR and First Aid certificates are desirable DESIRABLE KNOWLEDGE AND ABILITIES Knowledge of: Internet, computers, Microsoft Office, current office software applications and strong CivicRec registration software background. Strong recreation and special events programming background combined with educational techniques and customer service experience; City and agency policies, procedures, and their effective implementation. Ability to: work in a team environment, work with children, adults, and seniors; understand and communicate effectively in English, both verbally and in writing to public and staff; use correct grammar and spelling; answer questions on a wide range of recreation subjects; handle a variety of emergency situations specific to recreation programs and facilities. Special Working Conditions: Must be willing and able to work irregular hours, including weekends, holidays, days and evenings, on a regular basis as a condition of employment. Note: This position works a varied schedule of assigned hours, Monday - Friday, weekends, and holidays as needed, including mandatory work schedule for facility and citywide special events as needed . For the Senior Mobility program: Ability to lift up to 30 pounds. Bilingual fluency in English and Spanish, Vietnamese, Cambodian, Hmong, Korean, or Samoan is highly desirable. Selection Process All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of a completed City online application. Click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide The Human Resources and Parks, Recreation and Community Services Departments will review the applications and those candidates who possess the most pertinent qualifications will be invited for an oral interview by the hiring department. For additional information, please call the Parks, Recreation and Community Services Department at (714) 571-4258. NOTE: Prior to appointment, a background records check and medical exam will be conducted. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Part-Time employees accrue paid sick leave at the rate of one (1) hour of paid sick leave for every thirty (30) hours worked up to a maximum accrual of 6 days or 48 hours. Employees are eligible to use 3 days or 24 hours of accrued paid sick leave in a 12-month period. For additional information please visit the Department of Industrial Relations Website: www.dir.ca.gov/dlse/Paid_Sick_Leave.htm Closing Date/Time:
CITY OF KINGMAN, AZ
City of Kingman, Arizona, United States
Job Summary CITY OF KINGMAN CLUBHOUSE ATTENDANT - PART TIME CERBAT CLIFFS GOLF COURSE COURSE OPERATING HOURS ARE 6AM-6PM - 7 DAYS/WEEK TYPICAL SCHEDULE - 19 HOURS/WEEK $14.35/HOURLY POSITION IS FLSA NON-EXEMPT (POSITION SUBJECT TO TIP COMPENSATION) APPLICATIONS MUST BE SUBMITTED BY 4/9/2024 5:00 PM OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page and our Go Kingman tourism page for more information. GENERAL DESCRIPTION OF POSITION Are you looking to provide exceptional customer service while being outside on Kingman's beautiful Golf Course? We have the perfect opportunity for you! The City of Kingman Parks & Recreation Department is looking for fun, upbeat, golf-loving team players to fill the positions of Clubhouse Attendants. This position is responsible for performing customer service, administrative work, preparation of food and beverages to be served, complying with all applicable sanitation, health and personal hygiene standards and following established food production programs and procedures. Responsible for sale of pro shop items, collection of fees, registration of players, and assigning tee times. Provides superior service to guests. SUPERVISION RECEIVED Works under the indirect supervision of the Assistant Golf Professional and/or the indirect supervision of Food & Beverage Coordinator and the direct supervision of the Golf Professional. SUPERVISION EXERCISED None Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Graduation from high school or GED equivalent; and Minimum of 19 years of age or older. Some experience cooking in kitchen utilizing commercial grade grills, fryers and other kitchen equipment and tools. Some experience cashiering and work with a cash register. Some experience mixing and serving alcohol on non-alcohol based beverages. SPECIAL REQUIREMENTS Possess a valid Arizona state driver's license or ability to obtain one upon hire. Required to possess and maintain current bartender license or alcohol sell/server permit as provided through the Basic: Title 4 Alcohol Certification for Individuals certification as approved by the Arizona Department of Liquor Licenses and Control. Must receive certification within 30 days of hire to the position. Required to possess and maintain current food handler's care as provided through Mohave County Public Health, Environment Health Division, ANSI-accredited food handler certificate/card or a current food handler card issued by a County within Arizona. Must receive certification within 30 days of hire to the position. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Communicates the mission, vision, and values of the City to support the achievement of the City's goals. Provide exceptional customer service; professionally respond to all guest concerns. Takes guest food and beverage orders, cook and serve food, and mix and serve drinks as required. Handles cash and card transactions, ensures proper procedures are followed. Accurately reconciles cash register sales with daily sales reports. Assists Food & Beverage Coordinator in receiving and inspecting food and beverage products for quality along with quantity. Participates in menu planning. Keeps the Golf Shop fully stocked, clean, and monitors inventory. Maintains neat and orderly work area. Performs regular, daily maintenance and cleaning of the inside and outside of restaurant and bar areas Effectively and safely utilizes cooking and cutting utensils and tools, cookware, grills, fryers and other kitchen related equipment. Complies with all food and beverage regulations set by Mohave County Health Department and Arizona Department of Liquor and License Control, for proper food and beverage temperature, storage, handling and serving alcoholic beverages (verify legal drinking age and/or discontinuing service to intoxicated patrons). Takes all necessary precautions to secure the safety of participants and the facility through diligent facility supervision and observation. Manages golf reservation system, checks guests in, collects fees, assigns tee times, ensures proper dress code; informs players of course rules and regulation, maintains logs. Keeps updated on and provides information on upcoming tournaments and events; Assists in coordinating and providing assistance in department tournaments and events. Maintains records of daily play on golf course and maintaining other data as directed; prepares reports for Golf Professional. Accepts orders/shipments; advises supervisor of receipt of items and inventory levels as needed. Updates and maintains automated data management systems and review input for accuracy; Performs administrative duties such as updating information in department databases and spreadsheets, preparing routine correspondence, and any other administrative duties as assigned. Follows procedures for proper opening and closing of pro shop. Regular attendance is an essential function of this job to ensure continuity. May be required to work early mornings, afternoons, evenings, weekends and holidays as needed. Performs all work duties and activities in accordance with City policies and procedures; follows safety policies and practices, works in a safe manner, and reports unsafe activity and conditions. PERIPHERAL DUTIES May operate golf cart on premises. May run errands for the department. Performs related duties as required. Miscellaneous COMMITMENT TO SAFETY AND WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development This position is not eligible for benefits except for AZ Sick Leave Accruals earned @ 1hr for every 30 hrs worked. Closing Date/Time: 4/9/2024 5:00 PM Arizona
Mar 27, 2024
Part Time
Job Summary CITY OF KINGMAN CLUBHOUSE ATTENDANT - PART TIME CERBAT CLIFFS GOLF COURSE COURSE OPERATING HOURS ARE 6AM-6PM - 7 DAYS/WEEK TYPICAL SCHEDULE - 19 HOURS/WEEK $14.35/HOURLY POSITION IS FLSA NON-EXEMPT (POSITION SUBJECT TO TIP COMPENSATION) APPLICATIONS MUST BE SUBMITTED BY 4/9/2024 5:00 PM OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page and our Go Kingman tourism page for more information. GENERAL DESCRIPTION OF POSITION Are you looking to provide exceptional customer service while being outside on Kingman's beautiful Golf Course? We have the perfect opportunity for you! The City of Kingman Parks & Recreation Department is looking for fun, upbeat, golf-loving team players to fill the positions of Clubhouse Attendants. This position is responsible for performing customer service, administrative work, preparation of food and beverages to be served, complying with all applicable sanitation, health and personal hygiene standards and following established food production programs and procedures. Responsible for sale of pro shop items, collection of fees, registration of players, and assigning tee times. Provides superior service to guests. SUPERVISION RECEIVED Works under the indirect supervision of the Assistant Golf Professional and/or the indirect supervision of Food & Beverage Coordinator and the direct supervision of the Golf Professional. SUPERVISION EXERCISED None Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Graduation from high school or GED equivalent; and Minimum of 19 years of age or older. Some experience cooking in kitchen utilizing commercial grade grills, fryers and other kitchen equipment and tools. Some experience cashiering and work with a cash register. Some experience mixing and serving alcohol on non-alcohol based beverages. SPECIAL REQUIREMENTS Possess a valid Arizona state driver's license or ability to obtain one upon hire. Required to possess and maintain current bartender license or alcohol sell/server permit as provided through the Basic: Title 4 Alcohol Certification for Individuals certification as approved by the Arizona Department of Liquor Licenses and Control. Must receive certification within 30 days of hire to the position. Required to possess and maintain current food handler's care as provided through Mohave County Public Health, Environment Health Division, ANSI-accredited food handler certificate/card or a current food handler card issued by a County within Arizona. Must receive certification within 30 days of hire to the position. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Communicates the mission, vision, and values of the City to support the achievement of the City's goals. Provide exceptional customer service; professionally respond to all guest concerns. Takes guest food and beverage orders, cook and serve food, and mix and serve drinks as required. Handles cash and card transactions, ensures proper procedures are followed. Accurately reconciles cash register sales with daily sales reports. Assists Food & Beverage Coordinator in receiving and inspecting food and beverage products for quality along with quantity. Participates in menu planning. Keeps the Golf Shop fully stocked, clean, and monitors inventory. Maintains neat and orderly work area. Performs regular, daily maintenance and cleaning of the inside and outside of restaurant and bar areas Effectively and safely utilizes cooking and cutting utensils and tools, cookware, grills, fryers and other kitchen related equipment. Complies with all food and beverage regulations set by Mohave County Health Department and Arizona Department of Liquor and License Control, for proper food and beverage temperature, storage, handling and serving alcoholic beverages (verify legal drinking age and/or discontinuing service to intoxicated patrons). Takes all necessary precautions to secure the safety of participants and the facility through diligent facility supervision and observation. Manages golf reservation system, checks guests in, collects fees, assigns tee times, ensures proper dress code; informs players of course rules and regulation, maintains logs. Keeps updated on and provides information on upcoming tournaments and events; Assists in coordinating and providing assistance in department tournaments and events. Maintains records of daily play on golf course and maintaining other data as directed; prepares reports for Golf Professional. Accepts orders/shipments; advises supervisor of receipt of items and inventory levels as needed. Updates and maintains automated data management systems and review input for accuracy; Performs administrative duties such as updating information in department databases and spreadsheets, preparing routine correspondence, and any other administrative duties as assigned. Follows procedures for proper opening and closing of pro shop. Regular attendance is an essential function of this job to ensure continuity. May be required to work early mornings, afternoons, evenings, weekends and holidays as needed. Performs all work duties and activities in accordance with City policies and procedures; follows safety policies and practices, works in a safe manner, and reports unsafe activity and conditions. PERIPHERAL DUTIES May operate golf cart on premises. May run errands for the department. Performs related duties as required. Miscellaneous COMMITMENT TO SAFETY AND WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development This position is not eligible for benefits except for AZ Sick Leave Accruals earned @ 1hr for every 30 hrs worked. Closing Date/Time: 4/9/2024 5:00 PM Arizona