Director of Technology Operations (Administrator II) / Information Technology Services (2019-00568)

  • San Bernardino
  • San Bernardino, California
  • Nov 28, 2019
Full Time

Job Description

Employment Status: Full-time, at-will, exempt position, included in the Management Personnel Plan (MPP).

Work Schedule: Generally, Monday through Friday from 8:00 a.m. to 5:00 p.m. Night and weekend shifts as necessary.

First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning October 11th, 2019.

Required Application Materials
Please attach a cover letter, resume (or curricula vitae) and diversity statement. The diversity statement may include your interpretation of diversity, inclusion, gender equity and must include specific examples of how your educational/professional experiences, background/philosophy has prepared you for the role you are applying for at California State University, San Bernardino. (Maximum 250 words)"
The University
California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. The "value added" by a CSUSB education ranks in the top 4 percent in the nation, according to the Collegiate Learning Assessment. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire, and it has the second highest African American and Hispanic enrollments of all public universities in California. Seventy percent of those who graduate are the first in their families to do so. The university offers more than 70 traditional baccalaureate and master's degree programs, education credential and certificate programs, and a doctoral program.

California State University, San Bernardino invites applications for the position of Director of Technology Operations. As Director of Technology Operations, you will develop cohesive teams across multiple diverse, technical and operation functions (15 FTE), lead strategic and tactical initiatives and transformational service delivery of CSUSB's most critical information technology infrastructure.

Under general direction of the Deputy CIO, the director will create an environment of collegiality and cooperation within the technology operations departments (Telecommunication and Network Services, Enterprise and Cloud Services) and the Security, Identity and Application Services department.

The director will serve as a trusted advisor and be responsible for the operational planning, infrastructure strategy and roadmap, and execution of core technologies that aligns with the broader IT and campus strategic plans. The director will be responsible for:
Forecasting skill and competency needs and develop a forward-looking technology workforce.
Oversee the operation of CSUSB's data centers, develop and implement processes and procedures to maximize effectiveness, efficiency and resiliency of those centers. Continue to lead the evolution of the center into a cloud-based infrastructure as customer requirements and technologies change over time.
Oversee the operation of CSUSB's IT infrastructure including the network, telecommunication, and server administration teams. Ensure teams are organized to provide world-class customer service effectively and efficiently. Develop and monitor standards and metrics to ensure fair workloads and evaluations.
Engage with governance groups, systemwide groups, customers, outside experts, and other technical staff to develop key performance indicators and benchmarks.
Create, manage, and monitor multiple concurrent projects relating to service improvements, expansion, and maintenance of existing telecommunication and network facilities and resources.
Create/modify position descriptions, conduct recruitments for bringing on new personnel, conduct performance appraisals, and work with Human Resources on disciplinary matters.
Manage budgets, expenditures and revenues in each area of accountability. Fiscal management responsibilities to include implementation, inventory, forecasting, maintenance and audit of budgets to ensure compliance with university policies.
Work on divisional, campus-wide or system-wide projects at times.
Perform other related duties as assigned.

Education & Experience:
Bachelor's degree from an accredited four-year college or university.
Six (6) years of increasingly responsible management experience in Information Technology, Information Management Systems, Telecommunication, Project Management, Computer Science, or related discipline.
Minimum of three (3) years of supervisory/management experience in the field of technology operations.
Knowledge, Skills & Abilities:
Broad operational knowledge of computer and server hardware/software and virtualization technologies.
Current knowledge of cloud service platforms such as Amazon Web Services, Azure, and Google Cloud Platform.
Broad operational knowledge of information technology including infrastructure, applications, networking, telecommunication, computer operating systems.
Best practices, applications, techniques and methods of information technology management.
Broad knowledge of telephony, cellular technologies, and video conferencing technologies.
Highly collegial, consultative, and non-hierarchical management style; ability to develop and sustain collaborative relationships with diverse teams; demonstrated commitment to creating an inclusive excellence environment.
Encourages open communication with staff across teams, creates an atmosphere of trust, and is fair, open-minded and unbiased in dealing with staff.
Demonstrates strong professional ethics, is flexible and adaptable as a leader/manager and promotes teamwork.
Problem solving skills and experienced mentor.
Enables teams to grow and succeed through feedback, instruction, and encouragement.
Business acumen and the ability to manage human, financial and information resources strategically.
Project planning skills and ability to interpret trends and anticipate system or network issues from system data.
Ability to write policies, procedures, standards, and guidelines.
Prioritize assigned tasks and meet deadlines.
Demonstrated experience building coalitions and professional relationships with internal and external constituencies to achieve results.
Ability to take initiative and be self-directed and learn new concepts quickly.
Demonstrated interest and/or ability to work in a multicultural/multiethnic environment.
Aptitude for quickly assessing and justifying decisions based upon risk
Strong analytical skills to evaluate data, draw conclusions, and solve problems.
Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
Poses a creative & innovative thinking ability to develop fresh ideas that provide solutions to all types of workplace challenges.
Combination of business skills, emotional intelligence, and technical experience.
Experience leading a team in a collective bargaining environment.
Advanced degree in Business Administration, Public Administration, or Computer Science is highly desirable.
Specific experience with current technology related to institutions of higher education is highly desirable.
Knowledge of ITIL concepts or ITIL Foundation Certificate desirable.
Deadline-oriented and highly organized.
An inclination to facilitate problem resolution and identify opportunities to improve customer satisfaction
Current technical certification in related fields such as cloud architecture is desirable.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
Closing Date/Time: Open until filled