Under general direction, plans, organizes, and directs activities in a variety of protocol arenas.
- Implements and oversees the Sister County Commissions program;
- Supervises, trains, develops, evaluates, and disciplines subordinate staff;
- Interviews, selects, or recommends selection of subordinate departmental staff;
- Arranges itineraries and schedules meetings for foreign government officials;
- Organizes and coordinates logistics and greets visiting foreign government officials, dignitaries, delegations, notable foreign business leaders, community representatives, and elected officials;
- Acts as a liaison between the Board of Supervisors' offices and the Sister County Commissioners;
- Accompanies Sister County Commission delegations as County liaison to provide protocol and cultural guidance and logistical support;
- Provides staff support to Sister County Commissions, including providing analytical and strategic planning; attending monthly workshops and meetings; coordinating events, cultural activities, projects, and fundraisers; and day-to-day communication with Commissioners;
- Develops communication materials, press packets, and other materials that promote and support special projects and events;
- Writes diplomatic correspondence, news releases, speeches, brochures, event scripts, and website content;
- Works with various media to promote Sister County Commission projects;
- Oversees and maintains financial transactions for Sister County Commission activities, including budget development and management for delegations, special events, and fundraisers;
- Provides protocol trainings and briefings to County executives and appropriate staff;
- Develops, implements, and maintains Countywide protocol guidelines and procedures for welcoming and hosting elected officials, foreign dignitaries, and delegations, as well as sending County delegations on foreign visits;
- Prepares information packets on protocol, political, international, and culturally-sensitive issues for the Board of Supervisors, County Executive leaders, Sister County Commissioners, and associated organizations prior to undertaking County-related foreign travel or hosting a foreign delegation;
- Performs outreach activities to foreign governments, including foreign embassies and the consular corps;
- Organizes visits to Sister Counties;
- Compiles and submits travel documentation and expense reports related to trips, visits, and activities related to the Sister County Commissions;
- May advise the Board of Supervisors on protocol for official Board events, Sister County Commissions, and special projects;
- Negotiates, evaluates, and reviews contracts for services;
- Coordinates activities and events that promote the cultural/economic/technological partnership between the County of Santa Clara and its Sister County communities;
- Represents the County at various protocol or Sister County Commission functions;
- Promotes Sister County Commission events via social media;
- May be assigned as a Disaster Service Worker, as required;
- Performs other related duties, as required.
Sufficient education, training, and experience that demonstrate the ability to perform the above tasks and the direct application of the following knowledge and abilities: Training and Experience Note:
The required knowledge and abilities are attained through training and experience equivalent to possession of a Bachelor's Degree in International Relations, Public Policy, Business Administration, Marketing, Journalism, Communications, Public Relations, or a related field,
Four (4) years of experience as a protocol officer, public information officer, or related work experience in a public relations/communications function, one (1) year of which must have been in a lead or supervisory capacity.
A Master's Degree can substitute for one (1) year of the required protocol experience. Special Requirements:
- Possession of a valid California driver's license prior to appointment and the ability to qualify for and maintain a County driver's authorization;
- Knowledge of and experience in public diplomacy and foreign protocol is desirable;
- Training in International Protocol and/or Intercultural Etiquette from an accredited organization is desirable.
- Basic principles, practices, and trends of community outreach and business protocol at the Federal, State, local, and international levels;
- Basic principles, practices, and trends of public and business administration;
- Principles of supervision and training;
- Basic governmental functions and organization, political and business communities and their leadership, and community organizations and their leadership;
- Principles and techniques of effective public communications and public relations;
- Principles and techniques of public communication/outreach writing, layout, and production;
- Customs and practices of various public information media;
- Fundraising techniques;
- Common computer applications, such as word processing, spreadsheets, internet, social media, and email.
- Plan and organize various public events simultaneously;
- Supervise and train others;
- Learn and effectively implement protocol guidelines and procedures for welcoming and hosting elected officials, foreign dignitaries, and delegations;
- Gather, analyze, and present complex data;
- Evaluate information and reach valid conclusions;
- Prepare reports, information packets, news releases, press packets, speeches, communication brochures, event scripts, and website content;
- Effectively communicate orally and in writing;
- Establish and maintain cooperative working relationships;
- Develop and evaluate alternatives;
- Reason logically and creatively and utilize a variety of analytical techniques to resolve issues.
Closing Date/Time: 1/5/2020 11:59 PM Pacific
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