Protocol Officer

  • San Jose, California
  • Nov 18, 2019
Full Time Municipal or County Clerk
  • Salary: $98,729.28 - $120,057.60 Annually

Job Description

Under general direction, plans, organizes, and directs activities in a variety of protocol arenas.
Typical Tasks
  • Implements and oversees the Sister County Commissions program;
  • Supervises, trains, develops, evaluates, and disciplines subordinate staff;
  • Interviews, selects, or recommends selection of subordinate departmental staff;
  • Arranges itineraries and schedules meetings for foreign government officials;
  • Organizes and coordinates logistics and greets visiting foreign government officials, dignitaries, delegations, notable foreign business leaders, community representatives, and elected officials;
  • Acts as a liaison between the Board of Supervisors' offices and the Sister County Commissioners;
  • Accompanies Sister County Commission delegations as County liaison to provide protocol and cultural guidance and logistical support;
  • Provides staff support to Sister County Commissions, including providing analytical and strategic planning; attending monthly workshops and meetings; coordinating events, cultural activities, projects, and fundraisers; and day-to-day communication with Commissioners;
  • Develops communication materials, press packets, and other materials that promote and support special projects and events;
  • Writes diplomatic correspondence, news releases, speeches, brochures, event scripts, and website content;
  • Works with various media to promote Sister County Commission projects;
  • Oversees and maintains financial transactions for Sister County Commission activities, including budget development and management for delegations, special events, and fundraisers;
  • Provides protocol trainings and briefings to County executives and appropriate staff;
  • Develops, implements, and maintains Countywide protocol guidelines and procedures for welcoming and hosting elected officials, foreign dignitaries, and delegations, as well as sending County delegations on foreign visits;
  • Prepares information packets on protocol, political, international, and culturally-sensitive issues for the Board of Supervisors, County Executive leaders, Sister County Commissioners, and associated organizations prior to undertaking County-related foreign travel or hosting a foreign delegation;
  • Performs outreach activities to foreign governments, including foreign embassies and the consular corps;
  • Organizes visits to Sister Counties;
  • Compiles and submits travel documentation and expense reports related to trips, visits, and activities related to the Sister County Commissions;
  • May advise the Board of Supervisors on protocol for official Board events, Sister County Commissions, and special projects;
  • Negotiates, evaluates, and reviews contracts for services;
  • Coordinates activities and events that promote the cultural/economic/technological partnership between the County of Santa Clara and its Sister County communities;
  • Represents the County at various protocol or Sister County Commission functions;
  • Promotes Sister County Commission events via social media;
  • May be assigned as a Disaster Service Worker, as required;
  • Performs other related duties, as required.

Employment Standards
Sufficient education, training, and experience that demonstrate the ability to perform the above tasks and the direct application of the following knowledge and abilities:
Training and Experience Note: The required knowledge and abilities are attained through training and experience equivalent to possession of a Bachelor's Degree in International Relations, Public Policy, Business Administration, Marketing, Journalism, Communications, Public Relations, or a related field,
Four (4) years of experience as a protocol officer, public information officer, or related work experience in a public relations/communications function, one (1) year of which must have been in a lead or supervisory capacity.
A Master's Degree can substitute for one (1) year of the required protocol experience.
Special Requirements:
  • Possession of a valid California driver's license prior to appointment and the ability to qualify for and maintain a County driver's authorization;
  • Knowledge of and experience in public diplomacy and foreign protocol is desirable;
  • Training in International Protocol and/or Intercultural Etiquette from an accredited organization is desirable.
Knowledge of:
  • Basic principles, practices, and trends of community outreach and business protocol at the Federal, State, local, and international levels;
  • Basic principles, practices, and trends of public and business administration;
  • Principles of supervision and training;
  • Basic governmental functions and organization, political and business communities and their leadership, and community organizations and their leadership;
  • Principles and techniques of effective public communications and public relations;
  • Principles and techniques of public communication/outreach writing, layout, and production;
  • Customs and practices of various public information media;
  • Fundraising techniques;
  • Common computer applications, such as word processing, spreadsheets, internet, social media, and email.
Ability to:
  • Plan and organize various public events simultaneously;
  • Supervise and train others;
  • Learn and effectively implement protocol guidelines and procedures for welcoming and hosting elected officials, foreign dignitaries, and delegations;
  • Gather, analyze, and present complex data;
  • Evaluate information and reach valid conclusions;
  • Prepare reports, information packets, news releases, press packets, speeches, communication brochures, event scripts, and website content;
  • Effectively communicate orally and in writing;
  • Establish and maintain cooperative working relationships;
  • Develop and evaluate alternatives;
  • Reason logically and creatively and utilize a variety of analytical techniques to resolve issues.

Closing Date/Time: 1/5/2020 11:59 PM Pacific

Special Instructions

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