Alameda County
Pleasanton, California, United States
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Applications must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for filing. Applications will only be accepted on-line. Languages: QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRINYA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BIWEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE AGENCY Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS’s core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County. Alameda Child Support Services’ culture and business operations are shaped by the following key principles: Family Focused : Partner with families to eliminate barriers to providing reliable child support to their children. Dynamic Workforce : Attract, retain, and develop a highly skilled and engaged workforce. Operational Excellence : Focus on the highest level of performance and efficiency in our service delivery. Innovation : Meet the needs of families through creative solutions. Collaboration : Partner with the community to create an ecosystem of support services. For more information about Alameda County Child Support Services, click HERE . For more information about the State of CA Child Support, click HERE . THE POSITION: Under general supervision, Lead Customer Service Representative acts as lead and provide first line customer service in a high volume, public contact environment; investigate and resolve escalated customer service inquiries and calls from the general public; review work in progress; assist in writing procedures for review by the Customer Service Supervisor; participate in the training and evaluation of customer service staff; and perform related duties as required. This is the specialized/advanced journey level classification in the Child Support Customer Service Representative series located in the Alameda County of Child Support Services (ACCSS). Positions allocated to this classification are primarily responsible for providing lead support to customer service representative staff and the Customer Service Supervisor within the division. This classification is distinguished from the higher-level classification of Customer Service Supervisor in that the latter functions as a first-line supervisor over customer service representatives and leads, and related support staff, while the former functions as a lead classification. For more detailed information about the job classification, please visit: Lead Customer Service Representative (#1155) MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six months of full-time experience in the classification of Child Support Assistant I or Customer Service Representative in the Alameda County classified service. OR II Experience : The equivalent of two years of full-time experience in a high-volume customer service call center or high-volume customer contact environment, including experience with online or chat, one year of which must have included lead responsibility. OR III Experience : Any combination of training, education, or experience which would provide an applicant with the required knowledge, skills, and abilities listed below. Substitution : A bachelor’s degree from an accredited college or university may be substituted for six (6) months of the required experience in patterns II and III above. Special Requirements : A thorough pre-employment background investigation, including fingerprinting, will be conducted for all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction may be disqualifying. Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS Knowledge of : Customer service principles and models, including techniques and practices for providing effective customer service in challenging situations to individuals from various social-economic and ethnic groups. Lead work and staff development techniques and practices. Automated systems capability and applications; modern office practices and procedures, including the use of standard computer programs such as Microsoft Word, Excel, and Outlook. Customer contact technology through a variety of communication channels, including but not limited to in-person, over the telephone, and through remote services and written correspondence. Business arithmetic. Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents. Legal terminology applicable to child support documents. Modern customer contact center technology. Techniques and practices for effectively managing interactions with disruptive and confrontational individuals. Ability to : Perform multiple tasks simultaneously. Interpret, apply, and explain complex rules, policies, and procedures to others and answer a variety of questions related to department programs and processes. Exercise sound judgment when prioritizing, organizing, assigning, and monitoring operations and workload. Adopt and implement customer service models/philosophy; assist in the development and delivery of customer service-related training. Perform keyboarding and data entry with accuracy and efficiency. Use a multi-line, call center, and phone system. Establish and maintain effective working relationships with staff, peers, other agencies, and the public. Maintain confidentiality. Learn and apply specific operations and procedures of the job. Give effective feedback to coach and encourage customer service representatives to perform at their best. Contribute to the overall team effort to meet and exceed team performance goals (this includes quantitative and qualitative goals which are set by the department). Prioritize work to meet individual and team goals. Respond to customer inquiries within established turnaround times. Evaluate inquiries and offer appropriate solutions. Listen, understand, follow, and communicate oral and written directions and apply them effectively in a variety of situations. Use sound judgment when evaluating a wide variety of information and choose the best solution from several options; initiate appropriate actions within prescribed guidelines. Communicate effectively orally and in writing. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. ** CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. ** We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00:00 p.m., Friday April 26, 2024 Review of Minimum Qualifications: May 3, 2024 Virtual Civil Service Pre-Recorded Oral Examination *: week of June 3, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Rosario Jones | Human Resources Analyst Human Resource Services, County of Alameda 510-891-5737 | Email: Rosario.Jones@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 4/26/2024 5:00:00 PM
Apr 02, 2024
Full Time
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Applications must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for filing. Applications will only be accepted on-line. Languages: QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRINYA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BIWEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE AGENCY Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS’s core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County. Alameda Child Support Services’ culture and business operations are shaped by the following key principles: Family Focused : Partner with families to eliminate barriers to providing reliable child support to their children. Dynamic Workforce : Attract, retain, and develop a highly skilled and engaged workforce. Operational Excellence : Focus on the highest level of performance and efficiency in our service delivery. Innovation : Meet the needs of families through creative solutions. Collaboration : Partner with the community to create an ecosystem of support services. For more information about Alameda County Child Support Services, click HERE . For more information about the State of CA Child Support, click HERE . THE POSITION: Under general supervision, Lead Customer Service Representative acts as lead and provide first line customer service in a high volume, public contact environment; investigate and resolve escalated customer service inquiries and calls from the general public; review work in progress; assist in writing procedures for review by the Customer Service Supervisor; participate in the training and evaluation of customer service staff; and perform related duties as required. This is the specialized/advanced journey level classification in the Child Support Customer Service Representative series located in the Alameda County of Child Support Services (ACCSS). Positions allocated to this classification are primarily responsible for providing lead support to customer service representative staff and the Customer Service Supervisor within the division. This classification is distinguished from the higher-level classification of Customer Service Supervisor in that the latter functions as a first-line supervisor over customer service representatives and leads, and related support staff, while the former functions as a lead classification. For more detailed information about the job classification, please visit: Lead Customer Service Representative (#1155) MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six months of full-time experience in the classification of Child Support Assistant I or Customer Service Representative in the Alameda County classified service. OR II Experience : The equivalent of two years of full-time experience in a high-volume customer service call center or high-volume customer contact environment, including experience with online or chat, one year of which must have included lead responsibility. OR III Experience : Any combination of training, education, or experience which would provide an applicant with the required knowledge, skills, and abilities listed below. Substitution : A bachelor’s degree from an accredited college or university may be substituted for six (6) months of the required experience in patterns II and III above. Special Requirements : A thorough pre-employment background investigation, including fingerprinting, will be conducted for all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction may be disqualifying. Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS Knowledge of : Customer service principles and models, including techniques and practices for providing effective customer service in challenging situations to individuals from various social-economic and ethnic groups. Lead work and staff development techniques and practices. Automated systems capability and applications; modern office practices and procedures, including the use of standard computer programs such as Microsoft Word, Excel, and Outlook. Customer contact technology through a variety of communication channels, including but not limited to in-person, over the telephone, and through remote services and written correspondence. Business arithmetic. Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents. Legal terminology applicable to child support documents. Modern customer contact center technology. Techniques and practices for effectively managing interactions with disruptive and confrontational individuals. Ability to : Perform multiple tasks simultaneously. Interpret, apply, and explain complex rules, policies, and procedures to others and answer a variety of questions related to department programs and processes. Exercise sound judgment when prioritizing, organizing, assigning, and monitoring operations and workload. Adopt and implement customer service models/philosophy; assist in the development and delivery of customer service-related training. Perform keyboarding and data entry with accuracy and efficiency. Use a multi-line, call center, and phone system. Establish and maintain effective working relationships with staff, peers, other agencies, and the public. Maintain confidentiality. Learn and apply specific operations and procedures of the job. Give effective feedback to coach and encourage customer service representatives to perform at their best. Contribute to the overall team effort to meet and exceed team performance goals (this includes quantitative and qualitative goals which are set by the department). Prioritize work to meet individual and team goals. Respond to customer inquiries within established turnaround times. Evaluate inquiries and offer appropriate solutions. Listen, understand, follow, and communicate oral and written directions and apply them effectively in a variety of situations. Use sound judgment when evaluating a wide variety of information and choose the best solution from several options; initiate appropriate actions within prescribed guidelines. Communicate effectively orally and in writing. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. ** CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. ** We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00:00 p.m., Friday April 26, 2024 Review of Minimum Qualifications: May 3, 2024 Virtual Civil Service Pre-Recorded Oral Examination *: week of June 3, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Rosario Jones | Human Resources Analyst Human Resource Services, County of Alameda 510-891-5737 | Email: Rosario.Jones@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 4/26/2024 5:00:00 PM
City of Sacramento, CA
Sacramento, California, United States
THE POSITION THIS POSTING WILL BE OPEN UNTIL FILLED Application cut-off dates are 11/30/2023, 12/31/2023, 1/31/2024, 2/29/2024, 3/31/2024, 4/30/2024. The Animal Care Technician processes intakes and outtakes; feeds and cares for impounded animals; evaluates and documents animal behavior and temperament; performs euthanasia; interacts with and trains volunteers; performs adoption counseling; participates in the rescue and transfer of animals to outside agencies; sanitizes equipment, kennels and other areas of the facility. DISTINGUISHING CHARACTERISTICS This classification is distinguished from the Senior Animal Care Technician classification in that it is responsible for the care, treatment, maintenance, enrichment, and social and mental stimulation of impounded animals and cleaning activities of Animal Care Services; whereas the latter classification is responsible for the more difficult animal care duties such as, but not limited to, resolving escalations and complaints, signing off on euthanasia decisions, inventory control, kennel management, the operation of the City Animal Care Services, and the direct supervision of lower level personnel. This classification is distinguished from the Veterinary Assistant series in that the latter primarily assists with pre-operative and post-operative surgical care and treatment of impounded animals. SUPERVISION RECEIVED AND EXERCISED This classification receives general technical and functional supervision and direction from the Senior Animal Care Technician or higher-level personnel. This classification trains and leads volunteers engaged in similar work. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform related duties as needed: Humanely feed, water, control and provide treatment/care for all impounded animals in accordance to safety and personal protection policies. Visually conduct inspections or evaluations and monitor animals to identify and document potential medical issues, signs of illness and abnormal behaviors/temperament; determine placement suitability; make euthanasia recommendations; and participate in behavior modification and enrichment programs. Clean and disinfect kennels, equipment, and other areas of the Animal Care Services Center to maintain a sanitary facility for shelter animals and the public. Perform humane euthanasia as directed in accordance with department policy. Process in and outcome impounded animals and maintain all related records. Under the direction of the veterinarian, provide medical treatment, prepare dosage and administer medication to animals; draw blood and obtain laboratory samples (i.e. rabies specimen) for testing; administer IV fluids; and may assist with obtaining digital X-Rays. Perform adoption counseling. Provide courteous and professional customer service. Humanely capture loose animals, control fractious animals and break up dog fights that occur at the facility. Perform behavior evaluations on animals as directed in accordance with department policy. Participate in animal behavior modification and enrichment programs. Make euthanasia recommendations for animals that are human aggressive, animal aggressive and irremediably suffering. Handle deceased animals, disinfectant chemicals, and sharps; vaccinate animals. Train and supervise volunteers. QUALIFICATIONS Knowledge of: Common practices, materials and methods used in cleaning and caring for animals and related facilities and equipment. Physical and behavioral characteristics of various animal species. The symptoms of common animal diseases. Occupational hazards and safety precautions of work around small and large animals. Basic math, including fractions. Ability to: Read, write, and speak English at a level necessary for efficient job performance. Safely care for and physically control domestic and exotic animals and reptiles. Recognize and identify symptoms and behaviors associated with rabies and other domestic animal diseases. Perform humane euthanasia of animals. Carry out oral and written instructions. Establish and maintain effective relationships with employees, volunteers, vendors and members of the public. EXPERIENCE AND EDUCATION Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: One year of experience in the care and treatment of animals. Examples of qualifying experience are: Veterinary Assistant, Registered Veterinary Technician, kennel attendant in a high-volume public or private facility, SPCA, or animal shelter. OR Two years of City of Sacramento volunteer experience in animal care. AND Education: High School Diploma or GED equivalent. Possession of an Associate or Bachelor's degree from an accredited college or university with major course work in an animal related science is preferred. PROOF OF EDUCATION: Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS: Certification: Euthanasia certification must be obtained during the probationary period. Veterinary Assistant Controlled Substances Permit (VACSP) issued by the State of California Veterinary Medical Board must be obtained during the probationary period. Some positions may be required to obtain forklift certification. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work Conditions: Must perform shift work as assigned, including days, evenings, weekends, and holidays. Overtime may also be required. Environmental Conditions: Work outside in various types of weather. Incumbents must be able to work in or around animal fur, dander, excrement; deal with and protect against infectious and aggressive animals. Incumbents are exposed to customers who are emotionally distressed and confrontational, occasionally under the influence of drugs and/or alcohol. The Animal Care Services Center is a smoke free compound. As such, incumbents are required to leave the facility property to smoke. Additionally, incumbents are exposed to euthanasia solution and tranquilizer. Physical Conditions: Must be able to regularly lift, carry, restrain, and/or capture animals up to 60 pounds, animals heavier than 60 pounds with assistance. Incumbents will be required to walk, run, stand, or climb on wet concrete surfaces; must possess the ability to reach, bend, stoop, squat, hear, perform hand movements, and repetitive motions; have finger dexterity and eye-hand coordination. PROBATIONARY PERIOD Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application for further consideration by the next posted cut-off date ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application, or sent to the Employment Office by email/fax or mailed by the next posted cut-off date . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Animal Care Technician examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: Continuous
Mar 07, 2024
Full Time
THE POSITION THIS POSTING WILL BE OPEN UNTIL FILLED Application cut-off dates are 11/30/2023, 12/31/2023, 1/31/2024, 2/29/2024, 3/31/2024, 4/30/2024. The Animal Care Technician processes intakes and outtakes; feeds and cares for impounded animals; evaluates and documents animal behavior and temperament; performs euthanasia; interacts with and trains volunteers; performs adoption counseling; participates in the rescue and transfer of animals to outside agencies; sanitizes equipment, kennels and other areas of the facility. DISTINGUISHING CHARACTERISTICS This classification is distinguished from the Senior Animal Care Technician classification in that it is responsible for the care, treatment, maintenance, enrichment, and social and mental stimulation of impounded animals and cleaning activities of Animal Care Services; whereas the latter classification is responsible for the more difficult animal care duties such as, but not limited to, resolving escalations and complaints, signing off on euthanasia decisions, inventory control, kennel management, the operation of the City Animal Care Services, and the direct supervision of lower level personnel. This classification is distinguished from the Veterinary Assistant series in that the latter primarily assists with pre-operative and post-operative surgical care and treatment of impounded animals. SUPERVISION RECEIVED AND EXERCISED This classification receives general technical and functional supervision and direction from the Senior Animal Care Technician or higher-level personnel. This classification trains and leads volunteers engaged in similar work. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform related duties as needed: Humanely feed, water, control and provide treatment/care for all impounded animals in accordance to safety and personal protection policies. Visually conduct inspections or evaluations and monitor animals to identify and document potential medical issues, signs of illness and abnormal behaviors/temperament; determine placement suitability; make euthanasia recommendations; and participate in behavior modification and enrichment programs. Clean and disinfect kennels, equipment, and other areas of the Animal Care Services Center to maintain a sanitary facility for shelter animals and the public. Perform humane euthanasia as directed in accordance with department policy. Process in and outcome impounded animals and maintain all related records. Under the direction of the veterinarian, provide medical treatment, prepare dosage and administer medication to animals; draw blood and obtain laboratory samples (i.e. rabies specimen) for testing; administer IV fluids; and may assist with obtaining digital X-Rays. Perform adoption counseling. Provide courteous and professional customer service. Humanely capture loose animals, control fractious animals and break up dog fights that occur at the facility. Perform behavior evaluations on animals as directed in accordance with department policy. Participate in animal behavior modification and enrichment programs. Make euthanasia recommendations for animals that are human aggressive, animal aggressive and irremediably suffering. Handle deceased animals, disinfectant chemicals, and sharps; vaccinate animals. Train and supervise volunteers. QUALIFICATIONS Knowledge of: Common practices, materials and methods used in cleaning and caring for animals and related facilities and equipment. Physical and behavioral characteristics of various animal species. The symptoms of common animal diseases. Occupational hazards and safety precautions of work around small and large animals. Basic math, including fractions. Ability to: Read, write, and speak English at a level necessary for efficient job performance. Safely care for and physically control domestic and exotic animals and reptiles. Recognize and identify symptoms and behaviors associated with rabies and other domestic animal diseases. Perform humane euthanasia of animals. Carry out oral and written instructions. Establish and maintain effective relationships with employees, volunteers, vendors and members of the public. EXPERIENCE AND EDUCATION Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: One year of experience in the care and treatment of animals. Examples of qualifying experience are: Veterinary Assistant, Registered Veterinary Technician, kennel attendant in a high-volume public or private facility, SPCA, or animal shelter. OR Two years of City of Sacramento volunteer experience in animal care. AND Education: High School Diploma or GED equivalent. Possession of an Associate or Bachelor's degree from an accredited college or university with major course work in an animal related science is preferred. PROOF OF EDUCATION: Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS: Certification: Euthanasia certification must be obtained during the probationary period. Veterinary Assistant Controlled Substances Permit (VACSP) issued by the State of California Veterinary Medical Board must be obtained during the probationary period. Some positions may be required to obtain forklift certification. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work Conditions: Must perform shift work as assigned, including days, evenings, weekends, and holidays. Overtime may also be required. Environmental Conditions: Work outside in various types of weather. Incumbents must be able to work in or around animal fur, dander, excrement; deal with and protect against infectious and aggressive animals. Incumbents are exposed to customers who are emotionally distressed and confrontational, occasionally under the influence of drugs and/or alcohol. The Animal Care Services Center is a smoke free compound. As such, incumbents are required to leave the facility property to smoke. Additionally, incumbents are exposed to euthanasia solution and tranquilizer. Physical Conditions: Must be able to regularly lift, carry, restrain, and/or capture animals up to 60 pounds, animals heavier than 60 pounds with assistance. Incumbents will be required to walk, run, stand, or climb on wet concrete surfaces; must possess the ability to reach, bend, stoop, squat, hear, perform hand movements, and repetitive motions; have finger dexterity and eye-hand coordination. PROBATIONARY PERIOD Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application for further consideration by the next posted cut-off date ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application, or sent to the Employment Office by email/fax or mailed by the next posted cut-off date . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Animal Care Technician examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: Continuous
Stanislaus State
1 University Circle, Turlock, California 95382, USA
Position Summary (Classified as: Student Services Professional IV) Full-time position available on or after April 15, 2024 for in the Warrior Cross Cultural Center. The Student Services Professional IV performs highly complex professional Student Services work in reviewing the most difficult individual, group or organizational problems, developing and recommending courses of action, and implementing proposed solutions. Incumbents in this classification typically utilize a combination of high-level analytical skills and high-level interpersonal skills in working on complex problems from the investigation and analysis stage through the solution and implementation stage. This is the first level where assignments regularly impact other Student Services areas and where the scope of assignments is program-wide. Student Services Professionals are responsible for providing a wide variety of professional services and activities ranging from preadmission to the university through post graduation. The purpose of these services and activities is to assist students in making successful progress toward their degree objectives; to provide learning experiences which supplement those in the classroom; and to assist and encourage students to utilize effectively the knowledge, skills and abilities learned during their university careers. Such services and activities may include providing information and guidance to students; assisting students to think through problems and select suitable solutions and courses of action; evaluating student needs and authorizing services; coordinating and administering programs, events, and projects; facilitating student involvement in campus life; advocating the needs of individual students and groups of students to university administrators, faculty and staff; and providing support and assistance to students facing a variety of personal as well as institutional problems, questions and challenges. In addition, Student Services Professionals may serve as “working supervisors” or lead persons.> Job Duties Duties include but are not limited to: Develop, coordinate, and maintain a diverse set of programs and services that raise awareness of specific student issues. Design and implement reoccurring programming in various areas to support student engagement and success. Establish comprehensive processes and practices for student support, including application and assessment procedures. Develop culturally-inclusive communication protocols and programs to support student success. Collaborate with campus departments and stakeholders to support student community needs. Coordinate with regional partners to create opportunities for student career development and support. Develop and implement comprehensive communication and outreach strategies. Problem-solve effectively during programs and events. Develop and implement assessment and evaluation processes to improve program outcomes. Design and implement inclusive outreach programs and activities. Collaborate with stakeholders to create programs aligned with institutional priorities. Maintain relationships with campus employees to support student activities. Serve as a liaison with community partners for volunteer events and service projects. Develop evaluation and assessment practices for program improvement. Promote student participation in university and community events. Prepare regular reports on program outcomes. Coordinate and deliver training and development activities. Review and analyze policies and procedures for program improvement. Establish procedures to mitigate program risks. Resolve program-related situations promptly. Oversee data collection and analysis for program evaluation. Participate in organizations to stay current on student success strategies. Provide information and guidance to students. Assist students in problem-solving and selecting suitable solutions. Evaluate student needs and authorize services. Coordinate and administer programs, events, and projects. Facilitate student involvement in campus life. Advocate the needs of individual students and groups of students to university administrators, faculty, and staff. Provide support and assistance to students facing personal and institutional challenges. May provide lead or direction.May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification. At the direction of appropriate administrator, may provide support to other departments withing functional area as needed. Other duties as assigned. Minimum Qualifications Education : Equivalent to graduation from a four-year college or university in a related field, plus upper division or graduate course work in counseling techniques, interviewing and job-related conflict resolutions. Experience : Equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. (A master’s degree in counseling, Clinical Psychology, Social Work, or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career or counseling.) Preferred Qualifications Master's degree in student affairs, education, guidance and counseling, administration, or equivalent in a related area. Experience coordinating events such as conferences, workshops, and trainings in various platforms and settings. Experience in executing presentations in large and small settings. Experience in mentoring and guidance for Black students within academics, well-being, and other holistic support. Experience in working with intersectionality among a group of diverse populations. Experience in outreach, networking, and collaboration with community partners for the support of black students and the African-American/Black Diaspora. Experience in data collection and data analysis, as well as demonstrating competency in assessment and evaluation of student service activities in an educational setting to improve services to students. Knowledge, Skills, Abilities Ability to interpret and apply program rules and regulations. Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Ability to obtain factual and interpretive information through interviews. Ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data. Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly. Demonstrated ability to make decisions and carry through actions having implications with regard toother program or service areas. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field. General knowledge, or the ability to rapidly acquire such knowledge, of the overall operation, functions, and organizational procedures of the campus. Ability to advise students individually and in groups on complex student-related matters. Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations. Thorough knowledge of the policies, procedures, activities, and practices of the program area to which assigned, or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned. General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management. General knowledge of interview techniques and advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions. Ability to advise students individually or in groups on varied and complex matters. Ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature. Ability to reason logically and analyze and solve the organizational and operating problems of one or several program areas. Ability to plan, coordinate, initiate actions necessary to implement administrative or group decisions or recommendations and ability to evaluate programs, services, policies and procedures. Ability to analyze and define complex organizational, policy or procedural problems or situations accurately, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action. Ability to understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served. Ability to establish and maintain effective, cooperative and harmonious working relationships with a variety of individuals in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Physical Requirements The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires traveling across campus frequently and lift up to 50 lbs. Occasional evening and weekend work (adjusted schedule) will be required. Salary Range Anticipated salary will be $5,732 - $6,305 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full range: $5,732 - $8,176 per month) Compensation & Benefits Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 4) Benefits Summary: CSU Employee Benefit Summary How to Apply To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page. Application Deadline OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER APRIL 2, 2024. (Applications received after the screening date will be considered at the discretion of the university.) Criminal Background Clearance Notice Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Additional Information Campus & Area California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts. Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education. Clery Act Disclosure Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment. Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form . CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California. The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview. INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE Advertised: Mar 08 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 09, 2024
Position Summary (Classified as: Student Services Professional IV) Full-time position available on or after April 15, 2024 for in the Warrior Cross Cultural Center. The Student Services Professional IV performs highly complex professional Student Services work in reviewing the most difficult individual, group or organizational problems, developing and recommending courses of action, and implementing proposed solutions. Incumbents in this classification typically utilize a combination of high-level analytical skills and high-level interpersonal skills in working on complex problems from the investigation and analysis stage through the solution and implementation stage. This is the first level where assignments regularly impact other Student Services areas and where the scope of assignments is program-wide. Student Services Professionals are responsible for providing a wide variety of professional services and activities ranging from preadmission to the university through post graduation. The purpose of these services and activities is to assist students in making successful progress toward their degree objectives; to provide learning experiences which supplement those in the classroom; and to assist and encourage students to utilize effectively the knowledge, skills and abilities learned during their university careers. Such services and activities may include providing information and guidance to students; assisting students to think through problems and select suitable solutions and courses of action; evaluating student needs and authorizing services; coordinating and administering programs, events, and projects; facilitating student involvement in campus life; advocating the needs of individual students and groups of students to university administrators, faculty and staff; and providing support and assistance to students facing a variety of personal as well as institutional problems, questions and challenges. In addition, Student Services Professionals may serve as “working supervisors” or lead persons.> Job Duties Duties include but are not limited to: Develop, coordinate, and maintain a diverse set of programs and services that raise awareness of specific student issues. Design and implement reoccurring programming in various areas to support student engagement and success. Establish comprehensive processes and practices for student support, including application and assessment procedures. Develop culturally-inclusive communication protocols and programs to support student success. Collaborate with campus departments and stakeholders to support student community needs. Coordinate with regional partners to create opportunities for student career development and support. Develop and implement comprehensive communication and outreach strategies. Problem-solve effectively during programs and events. Develop and implement assessment and evaluation processes to improve program outcomes. Design and implement inclusive outreach programs and activities. Collaborate with stakeholders to create programs aligned with institutional priorities. Maintain relationships with campus employees to support student activities. Serve as a liaison with community partners for volunteer events and service projects. Develop evaluation and assessment practices for program improvement. Promote student participation in university and community events. Prepare regular reports on program outcomes. Coordinate and deliver training and development activities. Review and analyze policies and procedures for program improvement. Establish procedures to mitigate program risks. Resolve program-related situations promptly. Oversee data collection and analysis for program evaluation. Participate in organizations to stay current on student success strategies. Provide information and guidance to students. Assist students in problem-solving and selecting suitable solutions. Evaluate student needs and authorize services. Coordinate and administer programs, events, and projects. Facilitate student involvement in campus life. Advocate the needs of individual students and groups of students to university administrators, faculty, and staff. Provide support and assistance to students facing personal and institutional challenges. May provide lead or direction.May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification. At the direction of appropriate administrator, may provide support to other departments withing functional area as needed. Other duties as assigned. Minimum Qualifications Education : Equivalent to graduation from a four-year college or university in a related field, plus upper division or graduate course work in counseling techniques, interviewing and job-related conflict resolutions. Experience : Equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. (A master’s degree in counseling, Clinical Psychology, Social Work, or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career or counseling.) Preferred Qualifications Master's degree in student affairs, education, guidance and counseling, administration, or equivalent in a related area. Experience coordinating events such as conferences, workshops, and trainings in various platforms and settings. Experience in executing presentations in large and small settings. Experience in mentoring and guidance for Black students within academics, well-being, and other holistic support. Experience in working with intersectionality among a group of diverse populations. Experience in outreach, networking, and collaboration with community partners for the support of black students and the African-American/Black Diaspora. Experience in data collection and data analysis, as well as demonstrating competency in assessment and evaluation of student service activities in an educational setting to improve services to students. Knowledge, Skills, Abilities Ability to interpret and apply program rules and regulations. Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Ability to obtain factual and interpretive information through interviews. Ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data. Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly. Demonstrated ability to make decisions and carry through actions having implications with regard toother program or service areas. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field. General knowledge, or the ability to rapidly acquire such knowledge, of the overall operation, functions, and organizational procedures of the campus. Ability to advise students individually and in groups on complex student-related matters. Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations. Thorough knowledge of the policies, procedures, activities, and practices of the program area to which assigned, or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned. General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management. General knowledge of interview techniques and advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions. Ability to advise students individually or in groups on varied and complex matters. Ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature. Ability to reason logically and analyze and solve the organizational and operating problems of one or several program areas. Ability to plan, coordinate, initiate actions necessary to implement administrative or group decisions or recommendations and ability to evaluate programs, services, policies and procedures. Ability to analyze and define complex organizational, policy or procedural problems or situations accurately, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action. Ability to understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served. Ability to establish and maintain effective, cooperative and harmonious working relationships with a variety of individuals in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Physical Requirements The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires traveling across campus frequently and lift up to 50 lbs. Occasional evening and weekend work (adjusted schedule) will be required. Salary Range Anticipated salary will be $5,732 - $6,305 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full range: $5,732 - $8,176 per month) Compensation & Benefits Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 4) Benefits Summary: CSU Employee Benefit Summary How to Apply To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page. Application Deadline OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER APRIL 2, 2024. (Applications received after the screening date will be considered at the discretion of the university.) Criminal Background Clearance Notice Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Additional Information Campus & Area California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts. Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education. Clery Act Disclosure Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment. Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form . CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California. The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview. INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE Advertised: Mar 08 2024 Pacific Standard Time Applications close: Closing Date/Time:
Sonoma County, CA
Santa Rosa, California, United States
Position Information Sonoma County's Valley of the Moon Children's Center's Short-Term Residential Therapeutic Program is seeking Licensed Behavioral Health Clinicians to join their team! Starting salary up to $57.39/hour ($119,779/year) and a competitive total compensation package!* PLUS a $15,000 Signing Bonus^ The Department of Health Services (DHS) is recruiting to fill two time-limited Licensed Behavioral Health Clinician positions. The time-limited positions are funded through June 30, 2027. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary or intermittent) positions as they occur during the active status of the list. Qualified county employees who wish to be considered for future positions should consider applying to this recruitment. Note: These positions may also be filled by Registered Behavioral Health Clinicians (Behavioral Health Clinician Interns), for which there is a separate and concurrent recruitment intended for individuals who are registered with the Board of Behavioral Sciences but who are not yet licensed. About the Positions The Licensed Behavioral Health Clinician will serve as an integral member of an interdisciplinary treatment team in the Valley of the Moon Short-Term Residential Therapeutic Program (STRTP) and work within the therapeutic milieu. They will facilitate individual and group treatment in partnership with STRTP Residential Counselors. They will be responsible for planning, implementing, and providing individual, group, and family counseling with youth and adults in various settings as well as developing, evaluating, and overseeing the implementation of treatment plans. Clinicians will also provide emergency intervention and consultation, as well as crisis management as needed. Additional responsibilities include: Independently conducting accurate and thorough assessments including taking a comprehensive mental status and risk assessment identifying barriers to permanency and developing a treatment plan that supports the development and abilities to transition back to a family or independent living Assisting youth, their families, and staff in understanding physical or mental health needs and impairments and their response to them, accepting the need for treatment, working toward the solution of problems and stresses interfering with treatment or social functioning, modifying unrealistic attitudes, and strengthening efforts toward recovery and permanency goals Providing consultation, referral, case management, and coordination of services to other agencies, treatment facilities, and providers and consults with public and private employers, schools, and the criminal justice system as needed Preparing and maintaining verbal and written reports such as charting observed behaviors, treatment plan objectives, progress reports, discharge summaries, incident reports, and other information in compliance with Medi-Cal requirements The ideal candidate will possess: Knowledge of Trauma Informed care and credentials in evidence-based practices such as Trauma-Focused Cognitive Behavioral Therapy (TF-CBT), Dialectical Behavioral Therapy (DBT), and Motivational Interviewing Strong computer skills and proficiency with Microsoft Office applications Understanding of Medi-Cal billing and coding requirements The ability to problem-solve, negotiate, and adapt to client's needs Proven ability to connect with a diverse youth population Strong belief in individual growth, learning, and healing Adaptability and flexibility in a fast-paced environment Bilingual (English/Spanish) is desirable, but not required What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $850 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment ^Hiring Incentives (New Full-Time and Part-Time Hires, Prorated Based on FTE) The Department of Health Services is currently offering a $15,000 signing bonus paid over three installments during the first two years of service. Please note : Effective January 1, 2017, Licensed Professional Clinical Counselors (LPCCs) must obtain written confirmation from the Board of Behavioral Sciences (BBS) stating that they meet the requirements to assess and treat couples and families prior to assessing or treating a couple or family client. If you are an LPCC, be sure to answer the corresponding supplemental question and attach your written confirmation from the BBS to your application materials. *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Engineers and Scientists of California Union Local 20 Memorandum of Understanding (ESC MOU) and our Employee Benefits directory. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Behavioral Health Clinician. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the knowledge and abilities listed herein. Normally, this would include a Master's Degree or higher in social work, counseling, psychology, or a related field from an accredited college or university; some post-license experience in Behavioral Health is desirable. Special Requirement: Possession of either a valid, current Licensed Clinical Social Worker license, Licensed Marriage and Family Therapist license, OR Licensed Professional Clinical Counselor license, issued by the Board of Behavioral Science Examiners, State of California; OR possession of a valid, current license as a Psychologist issued by the State of California, Board of Medical Quality Assurance, Psychology Examining Committee, OR possession of a successor licensure recognized as equivalent by the State of California, is required prior to hire. License: Possession of a valid driver’s license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: principles and practices of individual, group and family psychodynamics as they relate to adults or children; psychological diagnostic methods and terminology; personality development from infancy through adulthood; current principles, techniques, and practices of psychiatric case work for adults or children; the human and health services systems in the community including private agencies and other community resources; methods used in individual, family, and group therapies for adults as inpatients, outpatients, and in day-treatment centers; psychosocial aspects and characteristics of mental and emotional disorders, terminology, and medications; principles of mental health education, client and community advocacy, and systems theory; principles of crisis intervention; needs, problems, and attitudes of mentally disturbed, socially and economically disadvantaged people, and minorities; client’s legal rights; principles and techniques of clinical supervision. Ability to: diagnose and treat either adults or children/adolescents with various mental disabilities ranging from dysfunctional behavior to victims of sexual or physical abuse; set realistic treatment goals and facilitate their attainment; evaluate clients’ degree of mental disability or emotional distress; provide therapy services to adults or children individually and in groups; effectively communicate with mentally ill individuals to gather psychosocial histories and to provide therapeutic assistance to chronic, sub-acute, acute and difficult clients; develop and maintain the confidence and cooperation of mentally and emotionally disturbed clients to secure pertinent information and to effectively deliver mental health services; work effectively with a multicultural client and family population with diverse background and needs; establish and maintain effective working relationships on a multi-disciplinary team with peers, supervisors, clients, their families, other agencies, their staffs, and others who have an interest in mental health prevention and treatment; lead and train support staff personnel; analyze situations accurately and make sound decisions; prepare clear, concise, and comprehensive clinical and social case work records; speak and write clearly. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution towards the premium (the contribution amount varies by bargaining unit.For specific details, please refer to the applicable MOU).A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Mar 07, 2024
Full Time
Position Information Sonoma County's Valley of the Moon Children's Center's Short-Term Residential Therapeutic Program is seeking Licensed Behavioral Health Clinicians to join their team! Starting salary up to $57.39/hour ($119,779/year) and a competitive total compensation package!* PLUS a $15,000 Signing Bonus^ The Department of Health Services (DHS) is recruiting to fill two time-limited Licensed Behavioral Health Clinician positions. The time-limited positions are funded through June 30, 2027. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary or intermittent) positions as they occur during the active status of the list. Qualified county employees who wish to be considered for future positions should consider applying to this recruitment. Note: These positions may also be filled by Registered Behavioral Health Clinicians (Behavioral Health Clinician Interns), for which there is a separate and concurrent recruitment intended for individuals who are registered with the Board of Behavioral Sciences but who are not yet licensed. About the Positions The Licensed Behavioral Health Clinician will serve as an integral member of an interdisciplinary treatment team in the Valley of the Moon Short-Term Residential Therapeutic Program (STRTP) and work within the therapeutic milieu. They will facilitate individual and group treatment in partnership with STRTP Residential Counselors. They will be responsible for planning, implementing, and providing individual, group, and family counseling with youth and adults in various settings as well as developing, evaluating, and overseeing the implementation of treatment plans. Clinicians will also provide emergency intervention and consultation, as well as crisis management as needed. Additional responsibilities include: Independently conducting accurate and thorough assessments including taking a comprehensive mental status and risk assessment identifying barriers to permanency and developing a treatment plan that supports the development and abilities to transition back to a family or independent living Assisting youth, their families, and staff in understanding physical or mental health needs and impairments and their response to them, accepting the need for treatment, working toward the solution of problems and stresses interfering with treatment or social functioning, modifying unrealistic attitudes, and strengthening efforts toward recovery and permanency goals Providing consultation, referral, case management, and coordination of services to other agencies, treatment facilities, and providers and consults with public and private employers, schools, and the criminal justice system as needed Preparing and maintaining verbal and written reports such as charting observed behaviors, treatment plan objectives, progress reports, discharge summaries, incident reports, and other information in compliance with Medi-Cal requirements The ideal candidate will possess: Knowledge of Trauma Informed care and credentials in evidence-based practices such as Trauma-Focused Cognitive Behavioral Therapy (TF-CBT), Dialectical Behavioral Therapy (DBT), and Motivational Interviewing Strong computer skills and proficiency with Microsoft Office applications Understanding of Medi-Cal billing and coding requirements The ability to problem-solve, negotiate, and adapt to client's needs Proven ability to connect with a diverse youth population Strong belief in individual growth, learning, and healing Adaptability and flexibility in a fast-paced environment Bilingual (English/Spanish) is desirable, but not required What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $850 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment ^Hiring Incentives (New Full-Time and Part-Time Hires, Prorated Based on FTE) The Department of Health Services is currently offering a $15,000 signing bonus paid over three installments during the first two years of service. Please note : Effective January 1, 2017, Licensed Professional Clinical Counselors (LPCCs) must obtain written confirmation from the Board of Behavioral Sciences (BBS) stating that they meet the requirements to assess and treat couples and families prior to assessing or treating a couple or family client. If you are an LPCC, be sure to answer the corresponding supplemental question and attach your written confirmation from the BBS to your application materials. *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Engineers and Scientists of California Union Local 20 Memorandum of Understanding (ESC MOU) and our Employee Benefits directory. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Behavioral Health Clinician. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the knowledge and abilities listed herein. Normally, this would include a Master's Degree or higher in social work, counseling, psychology, or a related field from an accredited college or university; some post-license experience in Behavioral Health is desirable. Special Requirement: Possession of either a valid, current Licensed Clinical Social Worker license, Licensed Marriage and Family Therapist license, OR Licensed Professional Clinical Counselor license, issued by the Board of Behavioral Science Examiners, State of California; OR possession of a valid, current license as a Psychologist issued by the State of California, Board of Medical Quality Assurance, Psychology Examining Committee, OR possession of a successor licensure recognized as equivalent by the State of California, is required prior to hire. License: Possession of a valid driver’s license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: principles and practices of individual, group and family psychodynamics as they relate to adults or children; psychological diagnostic methods and terminology; personality development from infancy through adulthood; current principles, techniques, and practices of psychiatric case work for adults or children; the human and health services systems in the community including private agencies and other community resources; methods used in individual, family, and group therapies for adults as inpatients, outpatients, and in day-treatment centers; psychosocial aspects and characteristics of mental and emotional disorders, terminology, and medications; principles of mental health education, client and community advocacy, and systems theory; principles of crisis intervention; needs, problems, and attitudes of mentally disturbed, socially and economically disadvantaged people, and minorities; client’s legal rights; principles and techniques of clinical supervision. Ability to: diagnose and treat either adults or children/adolescents with various mental disabilities ranging from dysfunctional behavior to victims of sexual or physical abuse; set realistic treatment goals and facilitate their attainment; evaluate clients’ degree of mental disability or emotional distress; provide therapy services to adults or children individually and in groups; effectively communicate with mentally ill individuals to gather psychosocial histories and to provide therapeutic assistance to chronic, sub-acute, acute and difficult clients; develop and maintain the confidence and cooperation of mentally and emotionally disturbed clients to secure pertinent information and to effectively deliver mental health services; work effectively with a multicultural client and family population with diverse background and needs; establish and maintain effective working relationships on a multi-disciplinary team with peers, supervisors, clients, their families, other agencies, their staffs, and others who have an interest in mental health prevention and treatment; lead and train support staff personnel; analyze situations accurately and make sound decisions; prepare clear, concise, and comprehensive clinical and social case work records; speak and write clearly. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution towards the premium (the contribution amount varies by bargaining unit.For specific details, please refer to the applicable MOU).A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
JOB SUMMARY The City offers a Lateral Entry Program. Eligible TCOLE certified candidates may be placed up to $8 2,635.50 year depending on qualifications. Hiring Incentive: Officers hired from this list will be eligible for a $5,000 hiring incentive with $2,500 at hire and $2,500 upon successful completion of training. Physical Fitness Assessment: Candidates should be prepared to take the Physical Fitness Assessment: Applicants will be required to submit a Personal History Statement and required supporting documents i.e. high school transcripts, college transcripts, training documents to the San Marcos Police Department electronically to: SMPD-recruiting@sanmarcostx.gov. You will not be required to submit your Personal History Statement if you do not pass the physical fitness assessment. You will be contacted by email with information regarding a Personal History Statement. Due to the requirements in the Personal History Statement, please begin collecting the needed documents and information ASAP. If you have additional questions, call 512.393.8066 or 512.393.8000 for a Human Resources representative to assist you. ESSENTIAL FUNCTIONS AND DECISION MAKING ESSENTIAL FUNCTIONS AND DECISION MAKING: Essential Functions Participates in crime prevention activities, the arrest, apprehension and prosecution of offenders, recovery of stolen and missing property, assistance to the sick and injured, enforcement of non-criminal regulations, and delivery of services not available elsewhere in the community. Prepares and maintains work schedules; monitors and ensures appropriate levels of staff coverage. Effectively manages time and prioritizes efforts. Utilizes discretion in selecting which of several options is the best solution to the problem at hand. Handles situations appropriately through effective communication, mediation, and interpersonal skills. Interacts with citizens and co-workers for input and feedback to meet specific goals and objectives. Follows protocol established by the Department. Prepares organized, detailed, and concise written documents and reports by hand and computer using proper grammar and spelling. Uses the computer to search databases and perform research. Miscellaneous: Performs functions and specialized skills based on assignment such as attending shift briefings, training on and off site. Appearing in court for testimony, attending meetings, working on projects, giving presentations and lectures. Decision Making Use of organizational skills and judgement to handle a variety of duties at once, determine those of most pressing nature, effectively manage time, and set priorities. MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) MINIMUM QUALIFICATIONS (SALARY IS DEPENDENT UPON QUALIFICATIONS): Minimum Requirements High school diploma/graduate; or 12 semester hours credit from an accredited college or university and has passed a general educational development (GED) test indicating high school graduation level (Applicants with a GED must submit a certificate by the issuing agency (i.e.: Texas Education Agency)) Valid Texas Driver's License with acceptable driving record required. Age: Must be not more than 50 years of age at the time of hire. CORE COMPETENCIES AND PHYSICAL DEMANDS CORE COMPETENCIES AND PHYSICAL DEMANDS: Core Competencies Must be able to read and comprehend legal, administrative, and training literature, policies, procedures, training manuals, maps, incident and offense reports, court documents, subpoenas, intelligence reports, court documents, citations, memos, reports, forms, narratives, and diagrams. Must be able to write technical reports including details and observations of incidents, accidents, and offenses. Other documentation such as citations, forms, diagrams, memos, letters, general correspondence, affidavits, search warrants, and proposals. Clear sentence structure, accurate grammar, and spelling required for all documents. Must comprehend basic math including, addition, subtraction, multiplication, division, weights and measures, and percent calculation with regard to accident reconstruction. Must be able to reason and quickly analyze complex information in emergency or dangerous situations and make decisions of a life and death nature; Ability to mediate to resolve conflict; maintain self-discipline during stressful conditions; maintain concentration, and flexibility at scenes involving multiple suspects/situations. Ability to weigh options and select the best course of action. Must be able to communicate with individuals who may be irrational, irate, hysterical, aggressive, non-communicative, passive, injured, physically or mentally ill. Makes attempt to verbally calm others, explain laws, legal procedures and legal rights and processes to victims, suspects and citizens. Ability to interview and interrogate. Communicates with other officers, civilians, court officials, and other agencies. Effectively communicates with persons of diverse backgrounds and various conditions. Promotes a team-oriented work environment. Physical Demands and Working Conditions Works indoors and outdoors. Exposed to various climate conditions including extreme heat, cold, humidity, dust and precipitation for extended periods of time. May work outside for long periods of time on calls for service, at crime scenes, in follow-up investigations, and conducting or participating in training exercises. May be exposed to climate fluctuation from controlled/non-controlled (in/out of vehicle or building) and exposed to hazardous substances. Physical requirements include lifting up to 75 pounds occasionally. Subject to sitting, walking, lifting, carrying, handling, fine dexterity, vision, hearing talking foot controls, standing, pushing, pulling, reaching, smelling, running, kneeling, crouching, crawling, twisting, bending, climbing and balancing. Working conditions involve ability to drive sit for extended periods of time, patrol, participate in physical training exercises, walking frequently on asphalt and all types of surfaces and terrain, moving objects and equipment, restraining suspects, interacting with the general public, issuing citations, testifying in court, pull victims from accident scenes, perform traffic control, occasional exposure to variable and/or extreme weather conditions and infectious diseases. Safety Sensitive Position. Work Hours 40 hour work week, OT FLSA Status Non-Exempt The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide BENEFITS Medical, Dental & Vision Coverage United Healthcare Choice Plus PPO Plan Prescription Drug Plan Wellness Initiatives Virtual Doctor Visits 24/7 Dental Plan Davis Vision Insurance Base Vision Plan Premium Vision Plan Laser Vision Correction discounts Retirement Texas MunicipalRetirement System (TMRS) Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA ADDITIONAL BENEFITS Flexible Spending Accounts City paid Life and AD&D Insurance Voluntary Life, AD&D and Long Term Disability insurance Employee Assistance Program Vacation Sick Leave Holidays Longevity Pay Tuition Reimbursement Activity Center Membership Direct Deposit The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services. Closing Date/Time: 5/3/2024 12:00 AM Central
Mar 08, 2024
Full Time
JOB SUMMARY The City offers a Lateral Entry Program. Eligible TCOLE certified candidates may be placed up to $8 2,635.50 year depending on qualifications. Hiring Incentive: Officers hired from this list will be eligible for a $5,000 hiring incentive with $2,500 at hire and $2,500 upon successful completion of training. Physical Fitness Assessment: Candidates should be prepared to take the Physical Fitness Assessment: Applicants will be required to submit a Personal History Statement and required supporting documents i.e. high school transcripts, college transcripts, training documents to the San Marcos Police Department electronically to: SMPD-recruiting@sanmarcostx.gov. You will not be required to submit your Personal History Statement if you do not pass the physical fitness assessment. You will be contacted by email with information regarding a Personal History Statement. Due to the requirements in the Personal History Statement, please begin collecting the needed documents and information ASAP. If you have additional questions, call 512.393.8066 or 512.393.8000 for a Human Resources representative to assist you. ESSENTIAL FUNCTIONS AND DECISION MAKING ESSENTIAL FUNCTIONS AND DECISION MAKING: Essential Functions Participates in crime prevention activities, the arrest, apprehension and prosecution of offenders, recovery of stolen and missing property, assistance to the sick and injured, enforcement of non-criminal regulations, and delivery of services not available elsewhere in the community. Prepares and maintains work schedules; monitors and ensures appropriate levels of staff coverage. Effectively manages time and prioritizes efforts. Utilizes discretion in selecting which of several options is the best solution to the problem at hand. Handles situations appropriately through effective communication, mediation, and interpersonal skills. Interacts with citizens and co-workers for input and feedback to meet specific goals and objectives. Follows protocol established by the Department. Prepares organized, detailed, and concise written documents and reports by hand and computer using proper grammar and spelling. Uses the computer to search databases and perform research. Miscellaneous: Performs functions and specialized skills based on assignment such as attending shift briefings, training on and off site. Appearing in court for testimony, attending meetings, working on projects, giving presentations and lectures. Decision Making Use of organizational skills and judgement to handle a variety of duties at once, determine those of most pressing nature, effectively manage time, and set priorities. MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) MINIMUM QUALIFICATIONS (SALARY IS DEPENDENT UPON QUALIFICATIONS): Minimum Requirements High school diploma/graduate; or 12 semester hours credit from an accredited college or university and has passed a general educational development (GED) test indicating high school graduation level (Applicants with a GED must submit a certificate by the issuing agency (i.e.: Texas Education Agency)) Valid Texas Driver's License with acceptable driving record required. Age: Must be not more than 50 years of age at the time of hire. CORE COMPETENCIES AND PHYSICAL DEMANDS CORE COMPETENCIES AND PHYSICAL DEMANDS: Core Competencies Must be able to read and comprehend legal, administrative, and training literature, policies, procedures, training manuals, maps, incident and offense reports, court documents, subpoenas, intelligence reports, court documents, citations, memos, reports, forms, narratives, and diagrams. Must be able to write technical reports including details and observations of incidents, accidents, and offenses. Other documentation such as citations, forms, diagrams, memos, letters, general correspondence, affidavits, search warrants, and proposals. Clear sentence structure, accurate grammar, and spelling required for all documents. Must comprehend basic math including, addition, subtraction, multiplication, division, weights and measures, and percent calculation with regard to accident reconstruction. Must be able to reason and quickly analyze complex information in emergency or dangerous situations and make decisions of a life and death nature; Ability to mediate to resolve conflict; maintain self-discipline during stressful conditions; maintain concentration, and flexibility at scenes involving multiple suspects/situations. Ability to weigh options and select the best course of action. Must be able to communicate with individuals who may be irrational, irate, hysterical, aggressive, non-communicative, passive, injured, physically or mentally ill. Makes attempt to verbally calm others, explain laws, legal procedures and legal rights and processes to victims, suspects and citizens. Ability to interview and interrogate. Communicates with other officers, civilians, court officials, and other agencies. Effectively communicates with persons of diverse backgrounds and various conditions. Promotes a team-oriented work environment. Physical Demands and Working Conditions Works indoors and outdoors. Exposed to various climate conditions including extreme heat, cold, humidity, dust and precipitation for extended periods of time. May work outside for long periods of time on calls for service, at crime scenes, in follow-up investigations, and conducting or participating in training exercises. May be exposed to climate fluctuation from controlled/non-controlled (in/out of vehicle or building) and exposed to hazardous substances. Physical requirements include lifting up to 75 pounds occasionally. Subject to sitting, walking, lifting, carrying, handling, fine dexterity, vision, hearing talking foot controls, standing, pushing, pulling, reaching, smelling, running, kneeling, crouching, crawling, twisting, bending, climbing and balancing. Working conditions involve ability to drive sit for extended periods of time, patrol, participate in physical training exercises, walking frequently on asphalt and all types of surfaces and terrain, moving objects and equipment, restraining suspects, interacting with the general public, issuing citations, testifying in court, pull victims from accident scenes, perform traffic control, occasional exposure to variable and/or extreme weather conditions and infectious diseases. Safety Sensitive Position. Work Hours 40 hour work week, OT FLSA Status Non-Exempt The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide BENEFITS Medical, Dental & Vision Coverage United Healthcare Choice Plus PPO Plan Prescription Drug Plan Wellness Initiatives Virtual Doctor Visits 24/7 Dental Plan Davis Vision Insurance Base Vision Plan Premium Vision Plan Laser Vision Correction discounts Retirement Texas MunicipalRetirement System (TMRS) Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA ADDITIONAL BENEFITS Flexible Spending Accounts City paid Life and AD&D Insurance Voluntary Life, AD&D and Long Term Disability insurance Employee Assistance Program Vacation Sick Leave Holidays Longevity Pay Tuition Reimbursement Activity Center Membership Direct Deposit The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services. Closing Date/Time: 5/3/2024 12:00 AM Central