PUBLIC RESPONSE DISPATCHER II

  • LOS ANGELES COUNTY
  • Los Angeles, California
  • Sep 07, 2019
Full Time Dispatch and Telecommunications
  • Salary: $55,193.52 - $72,391.68 Annually

Job Description



FIRST DAY OF FILING
February 2, 2018 at 8:00 a.m. (PST)

THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE.

EXAM NUMBER

J2451E

TYPE OF RECRUITMENT
DEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY

RESTRICTED TO PERMANENT EMPLOYEES OF THE LOS ANGELES COUNTY SHERIFF'S DEPARTMENT WHO HAVE SUCCESSFULLY COMPLETED THEIR INITIAL PROBATIONARY PERIOD WITH LOS ANGELES COUNTY AND MEET THE QUALIFYING REQUIREMENTS.

NO OUT-OF-CLASS EXPERIENCE OR VERIFICATION OF EXPERIENCE LETTERS WILL BE ACCEPTED.

Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam:
  • Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service.ORFull-time employees in the unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing.


WITHHOLD INFORMATION
Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination if they are within six months of meeting the experience requirements by the last day of filing. However, the names of such employees will beWITHHELDfrom the certification list until the required experience is fully met.

DEFINITION
Receives requests for assistance and coordinates the dispatching of law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system.

CLASSIFICATION STANDARDS:
Positions allocable to this class receive technical and administrative supervision from a Supervising Public Response Dispatcher and are responsible for the operation of communications equipment in dispatching the proper unit to the scene of an emergency. Incumbents are distinguished from Public Response Dispatcher I by their responsibility for acting as lead dispatcher, providing one-on-one training to new dispatchers, and executing a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines. In addition to the knowledge and skills required to operate communications equipment, incumbents are required to exercise a thorough knowledge of the department's response procedures and exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public, law enforcement, and other emergency personnel.
Essential Job Functions
Transmits and receives coded and conventional messages, including 911 calls, to and from Sheriff or Fire stations and administrative, investigative, and patrol units via voice, digital, and video, communication links.

Receives and responds to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies.

Uses the CAD system to determine the identity and availability of the nearest and appropriate law enforcement, fire, or rescue unit.

Upon request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and video screen to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property.

Monitors, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested.

Monitors automatic selection of transmitter and receiver sites and overrides as necessary.

Operates keyboard-controlled telephone equipment that enables dispatchers to maintain cold line communications with public safety agencies, private safety agencies, and non-emergent agencies.

Operates an encoder, which activates the Countywide paging system.

Operates communications equipment in a mobile command post during emergency operations such as natural disasters or civil disorders, as required.

Assists other police or fire departments by operating communications equipment during emergencies or at special functions, as required.

Trains dispatcher personnel, as well as dispatchers from other agencies, in the operation of the communications console, as required.
Requirements
MINIMUM REQUIREMENTS
One year of experience as a Communication Operator I, Sheriff, Fire Dispatcher I , or Public Response Dispatcher I in the service of the County of Los Angeles*.

TYPEWRITING SKILL
Ability to type at the rate of30 net words per minute.

LICENSE
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS
Physical ClassII -Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved.

SPECIAL REQUIREMENTS INFORMATION
*To qualify, applicants must have held status as a Communication Operator I, Sheriff, Fire Dispatcher I, or Public Response Dispatcher I as evidenced by holding such payroll title. NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED.
**In order to receive credit for the required degree, you MUST include a legible copy of the official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization with your online application at the time of filing or within 15 calendar days from the date of filing the application.

DESIRABLE QUALIFICATIONS
Credit will be given to applicants who possess DESIRABLE qualifications and indicate so on their employment application at the time of filing.

An Associate's degree or a Bachelor's degree from an accreditedcollege or university.**

Additional Information
EXAMINATION CONTENT
This examination will consist of two (2) parts:

Part I
An evaluation of training and experience based on application information and desirable qualifications weighted 60%.

Part II
An Appraisal of Promotabilityweighted 40%. The Appraisal of Promotabilitywill evaluate work knowledge and skills, customer service, computer skills and attention to detail, dependability, and oral communication skills.

CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER.

Notice of Non-Acceptance and Final Result letter will be mailed via USPS. Test scores cannot be given over the phone.

ELIGIBILITY INFORMATION
The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of six (6) months from the date of promulgation. Applications will processed on an as-received basis and promulgated to the eligible register accordingly.

Nopersons may compete for this examination more than onceevery six (6) months.

VACANCY INFORMATION
The eligible register resultingfor this examination will be used to fill vacancies within the Los Angeles County Sheriff's Department, Communications and Fleet ManagementBureau.

AVAILABLE SHIFTAny Shift
APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS WEEKENDS, AND HOLIDAYS.

APPLICATION AND FILING INFORMATION


APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED.

All applicants are required to submit a Standard County of Los Angeles Employment application and supplemental questionnaireONLINEonly. Resumes cannot be accepted in lieu of applications, although resumes and supporting documents may be uploaded as attachments to the online application.

Fill out your application completely. Provide any relevant education, training, and experience in the spaces provided so we may evaluate your qualifications for the job. All information is subject to verification and applications may be rejected at any time during the selection process.

The acceptance of your application depends on whether you haveclearlyshown that you meet the SELECTIONREQUIREMENTSand you have completely filled out your application.

Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Your application and supplemental questionnaire must be submitted electronically by 5:00 p.m., PST, on the last day of filing.

IMPORTANT NOTES:
• Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made.
FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT.
• Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED .

NOTE:Candidates who apply online must upload any required documents as attachments during application submission. If you are unable to attach required documents, you may fax the documents to (323) 415-2580 at the time of filing or within 15 calendar days from the date of filing the application. Please include your Name, the Exam Number, and the Exam Title on the faxed documents.

SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT LIBRARIES : For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD : All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

California Relay Services Phone:(800) 735-2922
ADA Coordinator Phone:(213) 229-1621
Teletype Phone:(213) 626-0251
Department Contact Name:Professional Examinations Unit
Department Contact Phone:(323) 526-5611
Department Contact Email: sheriffexamsunit@lasd.org


Closing Date/Time: