TEXAS PARKS AND WILDLIFE
Cedar Hill, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Daniel Palmer, (214) 794-8669 PHYSICAL WORK ADDRESS: TPWD Cedar Hill State Park, 1570 W FM 1382, Cedar Hill, TX 75104 GENERAL DESCRIPTION: Under the direction of the Office Manager or Assistant Office Manager, this position performs entry-level customer service work including clerical duties, front desk operations, revenue collection and accounting for daily revenue for Cedar Hill State Park. Provides customer service and information to the public in person, on the telephone and in writing, license and permit sales and automated campsite registration. Performs clerical duties that include preparation of reports, and processing of correspondence, and general cleaning. Operates credit card, campsite registration, and the computer and license sales machines. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: None required. Licensure: Applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Experience: One year experience in general clerical, cash handling or customer service. Bilingual in English and Spanish. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Knowledge of general custodial duties; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in handling high customer volume; Skill in making independent, sound and timely decisions; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work under high stress conditions; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work in a public park with overnight camping and day use; Required to work 10 to 40 hours per week, includes flexible schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; This position may fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued and health insurance rates; Required to adjust to changing schedules; Required to operate a State vehicle; May be required to work in adverse weather conditions; Required to travel 5% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: Apr 24, 2024, 11:59:00 PM
Apr 11, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Daniel Palmer, (214) 794-8669 PHYSICAL WORK ADDRESS: TPWD Cedar Hill State Park, 1570 W FM 1382, Cedar Hill, TX 75104 GENERAL DESCRIPTION: Under the direction of the Office Manager or Assistant Office Manager, this position performs entry-level customer service work including clerical duties, front desk operations, revenue collection and accounting for daily revenue for Cedar Hill State Park. Provides customer service and information to the public in person, on the telephone and in writing, license and permit sales and automated campsite registration. Performs clerical duties that include preparation of reports, and processing of correspondence, and general cleaning. Operates credit card, campsite registration, and the computer and license sales machines. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: None required. Licensure: Applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Experience: One year experience in general clerical, cash handling or customer service. Bilingual in English and Spanish. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Knowledge of general custodial duties; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in handling high customer volume; Skill in making independent, sound and timely decisions; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work under high stress conditions; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work in a public park with overnight camping and day use; Required to work 10 to 40 hours per week, includes flexible schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; This position may fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued and health insurance rates; Required to adjust to changing schedules; Required to operate a State vehicle; May be required to work in adverse weather conditions; Required to travel 5% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: Apr 24, 2024, 11:59:00 PM
California State Polytechnic University Pomona
3801 West Temple Avenue, Pomona, CA 91768, USA
Type of Appointment : Full-Time, Probationary Collective Bargaining Unit : Academic Professionals of California - Unit 4 Job Classification : Student Services Professional II Anticipated Hiring Amount: $4,500 - $4,722 per month Work Hours : Monday - Friday 8:00am-5:00pm THE DEPARTMENT Outreach, Recruitment & Educational Partnerships (OREP) is responsible for outreach and recruitment of prospective domestic undergraduate students and plays a key role in enrollment planning and reporting. OREP is charged with promoting the image of the University, it’s programs and uniqueness; attracting and recruiting a diverse and high achieving pool of applicants; developing relationships and collaborations with campus external and internal constituents; and, providing timely, accurate and comprehensive services to students and campus through point of inquiry and enrollment. OREP is responsible for compliance with federal, state, CSU system and University requirements and the timely and accurate dissemination of information to students, parents, campus constituents, the CSU Chancellor's Office, and the external community. OREP provides dedicated quality outreach and recruitment programs and strategic communication to prospective students, schools and community organizations and the delivery of student services that support recruitment, college readiness, and persistence. Programs include domestic undergraduate outreach, out-of-state recruitment, and campus tour programs. OREP reports to the Presidential Associate for Community Partnerships and Expanding Access in the Office of the President. DUTIES AND RESPONSIBILITIES Campus Visit Program Coordination and Lead Responsibilities Coordinate and implement procedures for the Campus Visit Program, including daily tours, group visits, and the welcome reception area, which is managed by the Director of Undergraduate Admissions. Serve as the primary contact for on-campus entities and external agencies for special and group tours. Develop and implements communication processes with external tour planners and manage special tour requests. Work with the Visitor Services Assistant to implement communication strategies with external and internal tour planners. Provide tour reports, implement post-tour surveys, and analyze data for improvements. Oversee the Welcome Center's day-to-day operations, programming, and appearance Serve as lead for the Visitor Services Assistant (ASC) providing guidance and direction with daily assignments, tour coordination, student assistant scheduling, and VIP tour requests. Liaise with various campus departments, update information guides, and serve as the lead for student assistants. Devise program strategies, conduct analyses of student outcomes, and ensure consistency with university branding. Perform administrative duties, including recordkeeping, correspondence, and virtual experience creation. Program Coordination and Development Maintain the day-to-day operations of the Welcome Center. In coordination with the Visitor Services Assistant, provide guidance regarding the welcome reception area where tasks include greeting and checking-in guests, answering the main office phone, and assisting in responding to the general admission and visitor program email accounts. Coordinate programming/presentations for the Welcome Center. Maintain and update the University Welcome Center equipment/visual presentation/ appearance in collaboration with campus partners. This position also has lead responsibility for student assistants and is responsible for scheduling, training, and daily implementation of group and prospective tours. Devise program strategies and implement data collection techniques to achieve predefined program objectives. Conduct intricate and thorough analyses of student outcomes, delivering biannual reports featuring analytical data derived from the Campus Tour program. Work with OREP leadership and other campus partners to determine tour routes, scripts, and information presentations to ensure consistency with the intended and approved messaging and branding of the University. Perform a variety of administrative and clerical support duties, including recordkeeping, fielding telephone calls, receiving, and directing visitors, word processing, and processing information related to various tasks and projects. Creating a virtual experience to show what daily life is like on campus. Study best practices from the industry to deliver excellent visitor experiences. Advisory and Consultation Maintain Information Desk and Front Desk/Phone station operations for OREP. Ensure accuracy of public information and promote CPP to external audiences. Schedule prospective student visits, respond to inquiries, and handle complaints with confidentiality and sensitivity. Possess strong knowledge of CSU admissions eligibility requirements. Provide pre-admissions advising to external audiences who make appointments or walk-in seeking admissions information Event Facilitation and Support Assist in planning and coordinating special projects/events for OREP. Provide general administrative support for ad hoc committees under the oversight of the Director of Outreach and Recruitment. OREP Participate in all OREP and divisional staff development, staff meetings, and major staff events to promote the University. Conduct testing of systems utilized by OREP (e.g., Cal State Apply application, Slate information/communication system, etc.) Adhere to laws and policies established regarding computer data, records, accounting, and personnel by the California State University, Cal Poly Pomona, and OREP to demonstrate sensitivity and appropriate conduct as a university employee. Adhere to and advises prospective students properly regarding CSU admission policies. Prepares and utilizes outreach reports detailing application, admit, enrollment trends, and analyzes prospective student inquiries to determine yield strategies. Performs administrative and programmatic duties as assigned, including providing generalist support at the department service desk and telephones. Works extended hours, weekends, and evenings to support OREP programs and services. Rotates on a needed basis to perform customer service duties and support the front- facing counter of OREP, as determined by OREP leadership and/or operational need. Ensure compliance and maintain the integrity of prospective student, applicant, and student records; staff members are strictly prohibited from making unauthorized changes without explicit HEERA permission. Other duties as assigned. QUALIFICATIONS Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the two years of experience for positions with a major responsibility for professional career or personal counseling. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, and practices of the program area to which; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Preferred Qualifications Excellent verbal and written communication skills. Ability to plan, develop, coordinate, supervise and organize programs and activities. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to complete assignments without detailed instructions. Ability to interpret and apply policies and procedures; use judgment and discretion to act when precedents do not exist. Ability to work independently and take initiative; resourceful in planning work assignments attention to detail and follow-through; and experience with leading student workers. Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success. We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . CSU Classification Salary Range This position is part of the APC bargaining unit. The CSU Classification Standards for this position are located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is: minimum $4,610 and maximum $6,556 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position. Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices . Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Apr 03 2024 Pacific Daylight Time Applications close: Apr 18 2024 Pacific Daylight Time Closing Date/Time:
Apr 04, 2024
Type of Appointment : Full-Time, Probationary Collective Bargaining Unit : Academic Professionals of California - Unit 4 Job Classification : Student Services Professional II Anticipated Hiring Amount: $4,500 - $4,722 per month Work Hours : Monday - Friday 8:00am-5:00pm THE DEPARTMENT Outreach, Recruitment & Educational Partnerships (OREP) is responsible for outreach and recruitment of prospective domestic undergraduate students and plays a key role in enrollment planning and reporting. OREP is charged with promoting the image of the University, it’s programs and uniqueness; attracting and recruiting a diverse and high achieving pool of applicants; developing relationships and collaborations with campus external and internal constituents; and, providing timely, accurate and comprehensive services to students and campus through point of inquiry and enrollment. OREP is responsible for compliance with federal, state, CSU system and University requirements and the timely and accurate dissemination of information to students, parents, campus constituents, the CSU Chancellor's Office, and the external community. OREP provides dedicated quality outreach and recruitment programs and strategic communication to prospective students, schools and community organizations and the delivery of student services that support recruitment, college readiness, and persistence. Programs include domestic undergraduate outreach, out-of-state recruitment, and campus tour programs. OREP reports to the Presidential Associate for Community Partnerships and Expanding Access in the Office of the President. DUTIES AND RESPONSIBILITIES Campus Visit Program Coordination and Lead Responsibilities Coordinate and implement procedures for the Campus Visit Program, including daily tours, group visits, and the welcome reception area, which is managed by the Director of Undergraduate Admissions. Serve as the primary contact for on-campus entities and external agencies for special and group tours. Develop and implements communication processes with external tour planners and manage special tour requests. Work with the Visitor Services Assistant to implement communication strategies with external and internal tour planners. Provide tour reports, implement post-tour surveys, and analyze data for improvements. Oversee the Welcome Center's day-to-day operations, programming, and appearance Serve as lead for the Visitor Services Assistant (ASC) providing guidance and direction with daily assignments, tour coordination, student assistant scheduling, and VIP tour requests. Liaise with various campus departments, update information guides, and serve as the lead for student assistants. Devise program strategies, conduct analyses of student outcomes, and ensure consistency with university branding. Perform administrative duties, including recordkeeping, correspondence, and virtual experience creation. Program Coordination and Development Maintain the day-to-day operations of the Welcome Center. In coordination with the Visitor Services Assistant, provide guidance regarding the welcome reception area where tasks include greeting and checking-in guests, answering the main office phone, and assisting in responding to the general admission and visitor program email accounts. Coordinate programming/presentations for the Welcome Center. Maintain and update the University Welcome Center equipment/visual presentation/ appearance in collaboration with campus partners. This position also has lead responsibility for student assistants and is responsible for scheduling, training, and daily implementation of group and prospective tours. Devise program strategies and implement data collection techniques to achieve predefined program objectives. Conduct intricate and thorough analyses of student outcomes, delivering biannual reports featuring analytical data derived from the Campus Tour program. Work with OREP leadership and other campus partners to determine tour routes, scripts, and information presentations to ensure consistency with the intended and approved messaging and branding of the University. Perform a variety of administrative and clerical support duties, including recordkeeping, fielding telephone calls, receiving, and directing visitors, word processing, and processing information related to various tasks and projects. Creating a virtual experience to show what daily life is like on campus. Study best practices from the industry to deliver excellent visitor experiences. Advisory and Consultation Maintain Information Desk and Front Desk/Phone station operations for OREP. Ensure accuracy of public information and promote CPP to external audiences. Schedule prospective student visits, respond to inquiries, and handle complaints with confidentiality and sensitivity. Possess strong knowledge of CSU admissions eligibility requirements. Provide pre-admissions advising to external audiences who make appointments or walk-in seeking admissions information Event Facilitation and Support Assist in planning and coordinating special projects/events for OREP. Provide general administrative support for ad hoc committees under the oversight of the Director of Outreach and Recruitment. OREP Participate in all OREP and divisional staff development, staff meetings, and major staff events to promote the University. Conduct testing of systems utilized by OREP (e.g., Cal State Apply application, Slate information/communication system, etc.) Adhere to laws and policies established regarding computer data, records, accounting, and personnel by the California State University, Cal Poly Pomona, and OREP to demonstrate sensitivity and appropriate conduct as a university employee. Adhere to and advises prospective students properly regarding CSU admission policies. Prepares and utilizes outreach reports detailing application, admit, enrollment trends, and analyzes prospective student inquiries to determine yield strategies. Performs administrative and programmatic duties as assigned, including providing generalist support at the department service desk and telephones. Works extended hours, weekends, and evenings to support OREP programs and services. Rotates on a needed basis to perform customer service duties and support the front- facing counter of OREP, as determined by OREP leadership and/or operational need. Ensure compliance and maintain the integrity of prospective student, applicant, and student records; staff members are strictly prohibited from making unauthorized changes without explicit HEERA permission. Other duties as assigned. QUALIFICATIONS Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the two years of experience for positions with a major responsibility for professional career or personal counseling. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, and practices of the program area to which; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Preferred Qualifications Excellent verbal and written communication skills. Ability to plan, develop, coordinate, supervise and organize programs and activities. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to complete assignments without detailed instructions. Ability to interpret and apply policies and procedures; use judgment and discretion to act when precedents do not exist. Ability to work independently and take initiative; resourceful in planning work assignments attention to detail and follow-through; and experience with leading student workers. Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success. We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . CSU Classification Salary Range This position is part of the APC bargaining unit. The CSU Classification Standards for this position are located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is: minimum $4,610 and maximum $6,556 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position. Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices . Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Apr 03 2024 Pacific Daylight Time Applications close: Apr 18 2024 Pacific Daylight Time Closing Date/Time:
City of Santa Clara, CA
Santa Clara, California, United States
Description The Department: The Parks Division provides planning, development, operation, maintenance, and rehabilitation of City parks and open spaces. The Recreation Division provides classes and programs for all ages and abilities. We aim to promote the use of safe, clean, and attractive facilities for enjoyment and quality of life for all ages and abilities. The Cemetery Division maintains 33,000 internment sites in a peaceful public park. The Position: Providing customer service at Recreation Facility Front Desk (CRC, YAC, Senior Center, Reed & Grant Sports Park, Warburton and ISC Pools). The job responsibilities include data input, processing program registrations, opening and closing the desk reception area and keeping accurate records of daily sales. Daily check in of patrons, adhering to established protocols and ensuring the safety of customers as they enter and exit the facilities. Work assignment shifts will include, days, evenings and weekends. As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants The Recreation Office Assistant has an emphasis on performing a variety of clerical and customer service duties at a recreation facility. An incumbent in this classification is responsible for demonstrating a high level of customer service while performing basic clerical duties including financial transactions, maintaining documents, and assisting others. Assignments are generally limited in scope, contain fairly routine duties, and are performed within a procedural framework established by higher-level employees. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESDIES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties Each position in this classification may not include all the duties listed below, nor do the examples cover all duties that may be performed. Under general supervision: • Greets employees, visitors, and the public, assisting with routine inquires and requests and providing a high level of customer service • Answers telephone calls, providing routine information, taking messages, and routing calls to the appropriate destination • Maintains and updates records including attendance, inventory, and basic financial transactions; files and retrieves files, forms, inventories, logs, and other documents • Registers program and class participants; enters data into and retrieves data from standard business software, databases, and online systems; posts a variety of information on forms, records, reports, and files • Makes reservations for recreation facilities • Maintains office area; creates and arranges program displays • Orders, maintains, and distributes a variety of supplies and equipment; maintains and monitors invoices and purchase orders; maintains simple inventory records • Opens and closes facility in accordance with established procedures • Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Minimum Requirements • Graduation from high school or possession of a GED; and • Six (6) months of general clerical or customer service experience; and • Must be at least 18 years of age at time of application LICENSES AND/OR CERTIFICATES • Possession of a valid California Class C driver's license is desirable OTHER REQUIREMENTS • As a condition of employment, incumbents will be required to be fingerprinted in accordance with State of California law • Must be able to perform all of the essential functions of the job assignment Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: • Correct English grammar, spelling, and punctuation • Modern office practices, procedures, and methods, including filing and the operation of standard office equipment Ability to: • Operate personal computer hardware and software and a variety of standard office equipment • Communicate clearly and effectively in English in person, over the telephone, and in written correspondence • Demonstrate sensitivity, tact, and excellent customer service while interacting with others • Issue and follow oral and written instructions • Exercise sound and effective judgment within established guidelines • Organize, coordinate, and complete duties to meet scheduled deadlines • Perform routine arithmetic calculations • Prepare, maintain, and reconcile routine accounting and numerical records • Establish and maintain effective working relationships with those contacted in the course of work • Work in a team-based environment and achieve common goals • Lift and carry objects weighing up to twenty-five (25) pounds Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous or open until filled: Applications will be reviewed on July 16, 2021 and on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . Closing Date/Time: Continuous
Mar 05, 2024
Variable Shift
Description The Department: The Parks Division provides planning, development, operation, maintenance, and rehabilitation of City parks and open spaces. The Recreation Division provides classes and programs for all ages and abilities. We aim to promote the use of safe, clean, and attractive facilities for enjoyment and quality of life for all ages and abilities. The Cemetery Division maintains 33,000 internment sites in a peaceful public park. The Position: Providing customer service at Recreation Facility Front Desk (CRC, YAC, Senior Center, Reed & Grant Sports Park, Warburton and ISC Pools). The job responsibilities include data input, processing program registrations, opening and closing the desk reception area and keeping accurate records of daily sales. Daily check in of patrons, adhering to established protocols and ensuring the safety of customers as they enter and exit the facilities. Work assignment shifts will include, days, evenings and weekends. As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants The Recreation Office Assistant has an emphasis on performing a variety of clerical and customer service duties at a recreation facility. An incumbent in this classification is responsible for demonstrating a high level of customer service while performing basic clerical duties including financial transactions, maintaining documents, and assisting others. Assignments are generally limited in scope, contain fairly routine duties, and are performed within a procedural framework established by higher-level employees. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESDIES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties Each position in this classification may not include all the duties listed below, nor do the examples cover all duties that may be performed. Under general supervision: • Greets employees, visitors, and the public, assisting with routine inquires and requests and providing a high level of customer service • Answers telephone calls, providing routine information, taking messages, and routing calls to the appropriate destination • Maintains and updates records including attendance, inventory, and basic financial transactions; files and retrieves files, forms, inventories, logs, and other documents • Registers program and class participants; enters data into and retrieves data from standard business software, databases, and online systems; posts a variety of information on forms, records, reports, and files • Makes reservations for recreation facilities • Maintains office area; creates and arranges program displays • Orders, maintains, and distributes a variety of supplies and equipment; maintains and monitors invoices and purchase orders; maintains simple inventory records • Opens and closes facility in accordance with established procedures • Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Minimum Requirements • Graduation from high school or possession of a GED; and • Six (6) months of general clerical or customer service experience; and • Must be at least 18 years of age at time of application LICENSES AND/OR CERTIFICATES • Possession of a valid California Class C driver's license is desirable OTHER REQUIREMENTS • As a condition of employment, incumbents will be required to be fingerprinted in accordance with State of California law • Must be able to perform all of the essential functions of the job assignment Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: • Correct English grammar, spelling, and punctuation • Modern office practices, procedures, and methods, including filing and the operation of standard office equipment Ability to: • Operate personal computer hardware and software and a variety of standard office equipment • Communicate clearly and effectively in English in person, over the telephone, and in written correspondence • Demonstrate sensitivity, tact, and excellent customer service while interacting with others • Issue and follow oral and written instructions • Exercise sound and effective judgment within established guidelines • Organize, coordinate, and complete duties to meet scheduled deadlines • Perform routine arithmetic calculations • Prepare, maintain, and reconcile routine accounting and numerical records • Establish and maintain effective working relationships with those contacted in the course of work • Work in a team-based environment and achieve common goals • Lift and carry objects weighing up to twenty-five (25) pounds Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous or open until filled: Applications will be reviewed on July 16, 2021 and on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . Closing Date/Time: Continuous
California State Polytechnic University Pomona
3801 West Temple Avenue, Pomona, CA 91768, USA
Type of Appointment : Full-Time, Probationary Collective Bargaining Unit : Academic Professionals of California - Unit 4 Job Classification : SSP III Anticipated Hiring Amount: $5,025 - $5,736 per month Work Hours : Monday - Friday 8:00 am-5:00 pm THE DEPARTMENT The Office of New Student Programs and Family Engagement facilitates the transition of new students into the institution, prepares them for educational opportunities and student responsibilities, and initiates their integration into the university's intellectual, cultural, and social climate. The Office of New Student Programs and Family Engagement provides information, communication, and services to incoming students and their support system to orient them to the traditions, mission, philosophy, and culture of the campus and to make them knowledgeable about Cal Poly Pomona's opportunities, resources, challenges, and programs. The Office of New Student Programs and Family Engagement designs, plans, implements, and assesses mandatory online and in-person orientation events and supports transition activities, including but not limited to new student convocation and welcome week (CPP Fest). The Office of New Student Programs and Family Engagement is the administrative office for the mandatory student orientation programs, parent/family orientation, and parent/family communication. The office is responsible for compliance with federal, state, CSU System, and University requirements and the timely and accurate dissemination of information to students, parents, and campus constituents. The Office of New Student Programs and Family Engagement is housed within the Division of Student Affairs and reports to the Associate Dean of Students, Student Retention and Engagement. The Office of New Student Programs and Family Engagement supports enrollment management, student success and retention, and institutional planning in conjunction with other campus constituents. DUTIES AND RESPONSIBILITIES Operational Management Manage the annual process to update content, images, and videos in the CPP Pre-Orientation modules to ensure timely, accurate, and required information is shared with incoming students. Coordinate with student affairs, academic colleges, administrative affairs, and MediaVision on content, images, and videos for the Online Orientation platform to convey required information from all sectors. Liaise with Information Technology to ensure student data is correctly sent to the Online Orientation for new and existing profile-directed content. Liaise with vendors to ensure that the CPP Pre-Orientation takes full advantage of available technology and integrations. Collaborate with university departments for profile-directed content based on student characteristics. Collaborate with Senior Coordinator, Parent & Family Engagement to maintain and update the Bronco Family Online Orientation for parents, families, guests, and prospective students for the Online Orientation. Regularly assess pre-orientation functionality and make recommendations for improvement. Collaborate with the Director of New Student Programs & Family Engagement to assist with implementing the the customer relationship management (CRM) system, Slate, within the office. Orientation and Transition Planning & Implementation Together with the orientation team, plan and implement new student orientation events and first-year transition programs (both in-person and virtual). Tasks include, but are not limited to, developing program agendas, making room reservations, scheduling speakers, ordering and preparing materials, creating learning outcomes, and developing assessments. Collaborate with the orientation professional staff team, divisional, and campus partners on orientation communication plans, including but not limited to websites, emails, social media, and printed materials. Serve as program lead during both in-person and virtual new student orientation events in rotation with other professional staff and graduate interns. Collaborate with the Senior Coordinator and IT liaison on Peoplesoft processes, including orientation reservation set-up, student enrollment group processing, to-do lists, queries, and automated communication. Provide weekly direction and support to the student Social Media Team regarding content creation and engagement on various social media platforms. Ensure any content posted to social media is appropriate, accurate, and aligns with the mission of the Office of New Student Programs and Family Engagement and Cal Poly Pomona. Review all content created in Canva Pro for accessibility utilizing Universal Design and current CPP branding. Plan monthly meetings with the student team. Develop a plan to enhance student skills in professional content creation. Maintain the Social Media Content Calendar. New Student Enrollment Support Advise new students throughout the transition process and identify resources, resolutions, and referrals if they encounter enrollment issues. Facilitate the orientation deferral process for students who cannot attend orientation. Ensure students complete an alternative orientation program, receive academic advising, and register for first-semester courses. Assign or release orientation-related service indicators (holds). Liaise with the Office of Admissions regarding students' admission status and orientation reservations. Liaise with Student Accounting & Cashiering regarding the posting, refunds, and/or credits of orientation fees. Oversee and update the Office of New Student Program and Family regularly. Engagement website utilizing the Cascade user platform. Collaborate inter-departmentally to provide accurate and timely information regarding Online Orientation, Orientation Day, and Parent and Family Orientation timelines to incoming students and their supporters. Evaluate the website language to ensure the targeted audience is being addressed. Provide regular updates to the various tabs within the website to ensure that all information provided to incoming and continuing students is accurate. Maintain the current professional staff, student staff, orientation leader, and captain's bios and information. Attend monthly Cascade user group meetings to streamline processes. Front Desk Assistant Supervision & Office Management Recruit, interview, hire, train, and lead student office assistants, including: Ensure recruitment practices are inclusive and yield an applicant pool reflective of the CPP population. Provide task direction, work assignments, performance feedback, conduct expectations, and corrective action. Ensure responsibilities are appropriately and effectively as department, division, and university representatives. Ensure student office assistants follow university employment guidelines and comply with labor law. Regularly assess office assistant training curriculum for effectiveness and make improvements. Oversee the main department's email and phone lines. Process and maintain student hiring paperwork and payroll in collaboration with other orientation and division operations staff. Identify and implement operational efficiencies. Graduate Intern Management Recruit, interview, hire, train, and lead graduate student intern Provide task direction, work assignments, performance feedback, conduct expectations, and corrective action for graduate interns. Ensure graduate interns execute their responsibilities appropriately and effectively as representatives of the department, division, and university. Ensure graduate interns follow university employment guidelines and comply with labor law. Student Affairs/University Committees Represent the Office of New Student Programs and Family Engagement on various divisional and campus-wide committees. QUALIFICATIONS Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Out-of-State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/. Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/. Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . CSU Classification This position is part of the CSUEU bargaining unit, the CSU Classification Standards for this position are located on the following site, https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is minimum $5,025 and maximum $7,159 per month. Please refer back to the anticipated hiring range for the appropriate salary rate for this particular position. Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml. EEO Cal Poly Pomona is an Equal Opportunity Employer. The University subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Apr 10 2024 Pacific Daylight Time Applications close: May 08 2024 Pacific Daylight Time Closing Date/Time:
Apr 11, 2024
Type of Appointment : Full-Time, Probationary Collective Bargaining Unit : Academic Professionals of California - Unit 4 Job Classification : SSP III Anticipated Hiring Amount: $5,025 - $5,736 per month Work Hours : Monday - Friday 8:00 am-5:00 pm THE DEPARTMENT The Office of New Student Programs and Family Engagement facilitates the transition of new students into the institution, prepares them for educational opportunities and student responsibilities, and initiates their integration into the university's intellectual, cultural, and social climate. The Office of New Student Programs and Family Engagement provides information, communication, and services to incoming students and their support system to orient them to the traditions, mission, philosophy, and culture of the campus and to make them knowledgeable about Cal Poly Pomona's opportunities, resources, challenges, and programs. The Office of New Student Programs and Family Engagement designs, plans, implements, and assesses mandatory online and in-person orientation events and supports transition activities, including but not limited to new student convocation and welcome week (CPP Fest). The Office of New Student Programs and Family Engagement is the administrative office for the mandatory student orientation programs, parent/family orientation, and parent/family communication. The office is responsible for compliance with federal, state, CSU System, and University requirements and the timely and accurate dissemination of information to students, parents, and campus constituents. The Office of New Student Programs and Family Engagement is housed within the Division of Student Affairs and reports to the Associate Dean of Students, Student Retention and Engagement. The Office of New Student Programs and Family Engagement supports enrollment management, student success and retention, and institutional planning in conjunction with other campus constituents. DUTIES AND RESPONSIBILITIES Operational Management Manage the annual process to update content, images, and videos in the CPP Pre-Orientation modules to ensure timely, accurate, and required information is shared with incoming students. Coordinate with student affairs, academic colleges, administrative affairs, and MediaVision on content, images, and videos for the Online Orientation platform to convey required information from all sectors. Liaise with Information Technology to ensure student data is correctly sent to the Online Orientation for new and existing profile-directed content. Liaise with vendors to ensure that the CPP Pre-Orientation takes full advantage of available technology and integrations. Collaborate with university departments for profile-directed content based on student characteristics. Collaborate with Senior Coordinator, Parent & Family Engagement to maintain and update the Bronco Family Online Orientation for parents, families, guests, and prospective students for the Online Orientation. Regularly assess pre-orientation functionality and make recommendations for improvement. Collaborate with the Director of New Student Programs & Family Engagement to assist with implementing the the customer relationship management (CRM) system, Slate, within the office. Orientation and Transition Planning & Implementation Together with the orientation team, plan and implement new student orientation events and first-year transition programs (both in-person and virtual). Tasks include, but are not limited to, developing program agendas, making room reservations, scheduling speakers, ordering and preparing materials, creating learning outcomes, and developing assessments. Collaborate with the orientation professional staff team, divisional, and campus partners on orientation communication plans, including but not limited to websites, emails, social media, and printed materials. Serve as program lead during both in-person and virtual new student orientation events in rotation with other professional staff and graduate interns. Collaborate with the Senior Coordinator and IT liaison on Peoplesoft processes, including orientation reservation set-up, student enrollment group processing, to-do lists, queries, and automated communication. Provide weekly direction and support to the student Social Media Team regarding content creation and engagement on various social media platforms. Ensure any content posted to social media is appropriate, accurate, and aligns with the mission of the Office of New Student Programs and Family Engagement and Cal Poly Pomona. Review all content created in Canva Pro for accessibility utilizing Universal Design and current CPP branding. Plan monthly meetings with the student team. Develop a plan to enhance student skills in professional content creation. Maintain the Social Media Content Calendar. New Student Enrollment Support Advise new students throughout the transition process and identify resources, resolutions, and referrals if they encounter enrollment issues. Facilitate the orientation deferral process for students who cannot attend orientation. Ensure students complete an alternative orientation program, receive academic advising, and register for first-semester courses. Assign or release orientation-related service indicators (holds). Liaise with the Office of Admissions regarding students' admission status and orientation reservations. Liaise with Student Accounting & Cashiering regarding the posting, refunds, and/or credits of orientation fees. Oversee and update the Office of New Student Program and Family regularly. Engagement website utilizing the Cascade user platform. Collaborate inter-departmentally to provide accurate and timely information regarding Online Orientation, Orientation Day, and Parent and Family Orientation timelines to incoming students and their supporters. Evaluate the website language to ensure the targeted audience is being addressed. Provide regular updates to the various tabs within the website to ensure that all information provided to incoming and continuing students is accurate. Maintain the current professional staff, student staff, orientation leader, and captain's bios and information. Attend monthly Cascade user group meetings to streamline processes. Front Desk Assistant Supervision & Office Management Recruit, interview, hire, train, and lead student office assistants, including: Ensure recruitment practices are inclusive and yield an applicant pool reflective of the CPP population. Provide task direction, work assignments, performance feedback, conduct expectations, and corrective action. Ensure responsibilities are appropriately and effectively as department, division, and university representatives. Ensure student office assistants follow university employment guidelines and comply with labor law. Regularly assess office assistant training curriculum for effectiveness and make improvements. Oversee the main department's email and phone lines. Process and maintain student hiring paperwork and payroll in collaboration with other orientation and division operations staff. Identify and implement operational efficiencies. Graduate Intern Management Recruit, interview, hire, train, and lead graduate student intern Provide task direction, work assignments, performance feedback, conduct expectations, and corrective action for graduate interns. Ensure graduate interns execute their responsibilities appropriately and effectively as representatives of the department, division, and university. Ensure graduate interns follow university employment guidelines and comply with labor law. Student Affairs/University Committees Represent the Office of New Student Programs and Family Engagement on various divisional and campus-wide committees. QUALIFICATIONS Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Out-of-State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/. Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/. Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . CSU Classification This position is part of the CSUEU bargaining unit, the CSU Classification Standards for this position are located on the following site, https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is minimum $5,025 and maximum $7,159 per month. Please refer back to the anticipated hiring range for the appropriate salary rate for this particular position. Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml. EEO Cal Poly Pomona is an Equal Opportunity Employer. The University subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Apr 10 2024 Pacific Daylight Time Applications close: May 08 2024 Pacific Daylight Time Closing Date/Time:
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Administrative Support Coordinator II for the Center for Teaching and Learning Classification Title: ASC II Posting Details Priority Application Deadline: M onday, October 2nd @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Administrative Support Coordinator II works independently under the lead work direction of the Assistant to the Director and the general direction of the Director of the Center for Teaching and Learning in support of departmental operations, performing administrative duties of considerable scope and complexity requiring initiative and judgment. The incumbent's responsibilities include but are not limited to: overseeing and tracking budget expenditures and transfers for grants; coordinating events; providing front desk reception; assisting visitors and acting as the department liaison to internal and external customers; scheduling and maintaining the Director's calendar; acting as an internal and external resource for the Center for Teaching and Learning, Teaching Institute, Visiting Scholars Program and Pedagogy Enhancement Awards. Incumbent may provide lead work direction to student assistants. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range :$3,865 per month - $4685 per month CSU Classification Salary Range : $3,865 - $6,336 per month Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Work Hours : M-F 8-5 Department Information The mission of the Center of Teaching and Learning at Sacramento State is to empower the teaching and learning community by providing mentoring and supporting evidence-based and inclusive practices that engage teaching excellence to enhance and transform student learning experiences. https://www.csus.edu/academic-affairs/center-teaching-learning/ Minimum Qualifications Entry to this classification requires fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Experience: 1. Experience performing clerical and administrative support functions in an office environment. Knowledge/Skills/Abilities: 2. Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference. 3. Excellent communication skills (written and verbal). 4. Strong interpersonal skills to interact effectively with internal and external constituents. 5. Excellent customer service skills. (e.g. to work with administrators, faculty, staff, and students) 6. Ability to perform event planning/coordination duties. 7. Expertise in using office software packages, technology, and systems. 8. Ability to maintain and edit website. 9. Organizational and time management skills to prioritize, multi-task and meet deadlines. 10. Strong detail-oriented skills with high level of accuracy. 11. Ability to maintain confidentiality. Conditions of Employment - Ability to successfully pass a background check. Preferred Qualifications 1. Experience working in a higher education environment. 2. Knowledge of grants and related processes and procedures. 3. Comprehensive and detailed knowledge of the university infrastructure, policies and procedures. Documents Needed to Apply Resume, cover letter, and diversity statement. Diversity Statement: Sac State holds diversity, equity, and inclusion (DEI) in its core values. Please include a statement up to 500 words, discussing your commitment to supporting students, staff, and faculty in a diverse University setting. Failure to upload required documentation may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/organizational-learning-development/csu-learn.html Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Sep 19 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title: Administrative Support Coordinator II for the Center for Teaching and Learning Classification Title: ASC II Posting Details Priority Application Deadline: M onday, October 2nd @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Administrative Support Coordinator II works independently under the lead work direction of the Assistant to the Director and the general direction of the Director of the Center for Teaching and Learning in support of departmental operations, performing administrative duties of considerable scope and complexity requiring initiative and judgment. The incumbent's responsibilities include but are not limited to: overseeing and tracking budget expenditures and transfers for grants; coordinating events; providing front desk reception; assisting visitors and acting as the department liaison to internal and external customers; scheduling and maintaining the Director's calendar; acting as an internal and external resource for the Center for Teaching and Learning, Teaching Institute, Visiting Scholars Program and Pedagogy Enhancement Awards. Incumbent may provide lead work direction to student assistants. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range :$3,865 per month - $4685 per month CSU Classification Salary Range : $3,865 - $6,336 per month Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Work Hours : M-F 8-5 Department Information The mission of the Center of Teaching and Learning at Sacramento State is to empower the teaching and learning community by providing mentoring and supporting evidence-based and inclusive practices that engage teaching excellence to enhance and transform student learning experiences. https://www.csus.edu/academic-affairs/center-teaching-learning/ Minimum Qualifications Entry to this classification requires fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Experience: 1. Experience performing clerical and administrative support functions in an office environment. Knowledge/Skills/Abilities: 2. Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference. 3. Excellent communication skills (written and verbal). 4. Strong interpersonal skills to interact effectively with internal and external constituents. 5. Excellent customer service skills. (e.g. to work with administrators, faculty, staff, and students) 6. Ability to perform event planning/coordination duties. 7. Expertise in using office software packages, technology, and systems. 8. Ability to maintain and edit website. 9. Organizational and time management skills to prioritize, multi-task and meet deadlines. 10. Strong detail-oriented skills with high level of accuracy. 11. Ability to maintain confidentiality. Conditions of Employment - Ability to successfully pass a background check. Preferred Qualifications 1. Experience working in a higher education environment. 2. Knowledge of grants and related processes and procedures. 3. Comprehensive and detailed knowledge of the university infrastructure, policies and procedures. Documents Needed to Apply Resume, cover letter, and diversity statement. Diversity Statement: Sac State holds diversity, equity, and inclusion (DEI) in its core values. Please include a statement up to 500 words, discussing your commitment to supporting students, staff, and faculty in a diverse University setting. Failure to upload required documentation may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/organizational-learning-development/csu-learn.html Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Sep 19 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Fullerton
800 N State College Blvd, Fullerton, CA 92831, USA
Job Title Associate Director of Financial Aid, Compliance, and Training Classification Administrator II AutoReqId 536012 Department Financial Aid Sub-Division Student Transitions Salary Range Classification Range $4,812 - $15,449 per month (Hiring range depending on qualifications, not anticipated to exceed $6,800 - $9,000 per month) Appointment Type At-Will Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving workforce needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive university that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The Office of Financial Aid is available to remove the cost of barriers that may prevent individuals from pursuing their educational goals. We are seeking an exceptional individual to join our team as the Associate Director of Financial Aid, Compliance and Training (Administrator II). The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. This Management Personnel Plan (MPP) employee is an Administrator II and manages various teams: Compliance and Training, Student Personnel Technicians, and Records in the Office of Financial Aid. The Associate Director is collaborative and innovative in planning, organizing, and managing compliance issues, campus partnerships, serving as a liaison to various constituencies, responds to service escalations, and leads financial aid training and client service training for the Office of Financial Aid, the Titan One Stop, and the Scholarship Office in a manner, consistent with the University mission and strategic plan. The Associate Director duties include: (1) performs managerial activities inclusive of staff evaluations, staff training, team building, and staff onboarding (2) directs compliance activities and supports disbursement and systematic process testing, including but not limited check listing; (3) oversees the administration of financial aid programs, as well as disenrollment, Financial Aid database, annual federal audits, leads verification efforts, student satisfactory academic progress, R2T4, and all summer aid activities (4) directs operational calendar and activities (5) supports reporting, data requests, financial aid forms, presentations and campaigns, records related activity, and student communication inclusive of virtual and in-person services (i.e., front desk, service now, social media, and website updates) (6) ensures regular policy and procedure updates and the development of business process guides, (7) supervises the day-to-day operation of financial aid processing (8) Other duties as assigned. Essential Qualifications The Candidate must have a Bachelor's degree from an accredited four-year college or university and a minimum of four years of progressively responsible university experience, including at least three years of managing in a complex organization or office. Several of these years must be in financial aid. Excellent analytical, written, oral, and interpersonal communication skills are required. A background that includes organizational development, data management and use of associated computer systems, public relations and staff supervision is essential. Knowledge of need analysis, professional judgment, and federal and state financial aid programs is required. The Associate Director of Financial Aid, reports to the Director of Financial Aid and is one of six managers who lead the daily activities of the office. The successful candidate must be able to relate effectively and work well with students, parents, and all campus departments. They must have an outstanding aptitude to anticipate and analyze problems and make appropriate judgments daily. Strong basic mathematical and analytical skills, ability to document work clearly, work accurately and efficiently with attention to detail in a deadline driven setting.. Must be able to analyze highly complex situations and perform assignments without supervision. Proficiency with Windows NT, Outlook, Excel, electronic mail, Internet applications, and Word required. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Knowledge of CMS or PeopleSoft, and Financial Aid operations and systems knowledge. Possession of a Master’s degree. Experience directly supervising people, including mentoring, evaluating, and developing individuals. Demonstrated skills in an educational environment utilizing a customer-oriented and service-centered attitude. License/Certifications Must have a valid California driver's license and reliable means of transportation to travel to off-campus outreach sites and professional development opportunities. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Decisions can influence other university offices such as admissions, cashiering, and departmental offices and can affect enrollment management decisions. Employment is contingent upon a satisfactory fingerprint background check. Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The scope of responsibilities for this position includes the making or participating in the making of decisions that may have a material financial benefit on the incumbent. Therefore, you will be required to file an initial “Conflict of Interest Form 700: Statement of Economic Interests” within thirty (30) days from date of hire and on an annual basis; and complete the CSU sponsored ethics on-line training within thirty (30) days of appointment, and at least once during each consecutive period of two calendar years following the appointment. The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirement set forth in CSU Executive Order 1083, revised July 21, 2017. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Advertised: Mar 21 2024 Pacific Daylight Time Applications close: May 02 2024 Pacific Daylight Time Closing Date/Time:
Mar 22, 2024
Job Title Associate Director of Financial Aid, Compliance, and Training Classification Administrator II AutoReqId 536012 Department Financial Aid Sub-Division Student Transitions Salary Range Classification Range $4,812 - $15,449 per month (Hiring range depending on qualifications, not anticipated to exceed $6,800 - $9,000 per month) Appointment Type At-Will Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving workforce needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive university that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The Office of Financial Aid is available to remove the cost of barriers that may prevent individuals from pursuing their educational goals. We are seeking an exceptional individual to join our team as the Associate Director of Financial Aid, Compliance and Training (Administrator II). The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. This Management Personnel Plan (MPP) employee is an Administrator II and manages various teams: Compliance and Training, Student Personnel Technicians, and Records in the Office of Financial Aid. The Associate Director is collaborative and innovative in planning, organizing, and managing compliance issues, campus partnerships, serving as a liaison to various constituencies, responds to service escalations, and leads financial aid training and client service training for the Office of Financial Aid, the Titan One Stop, and the Scholarship Office in a manner, consistent with the University mission and strategic plan. The Associate Director duties include: (1) performs managerial activities inclusive of staff evaluations, staff training, team building, and staff onboarding (2) directs compliance activities and supports disbursement and systematic process testing, including but not limited check listing; (3) oversees the administration of financial aid programs, as well as disenrollment, Financial Aid database, annual federal audits, leads verification efforts, student satisfactory academic progress, R2T4, and all summer aid activities (4) directs operational calendar and activities (5) supports reporting, data requests, financial aid forms, presentations and campaigns, records related activity, and student communication inclusive of virtual and in-person services (i.e., front desk, service now, social media, and website updates) (6) ensures regular policy and procedure updates and the development of business process guides, (7) supervises the day-to-day operation of financial aid processing (8) Other duties as assigned. Essential Qualifications The Candidate must have a Bachelor's degree from an accredited four-year college or university and a minimum of four years of progressively responsible university experience, including at least three years of managing in a complex organization or office. Several of these years must be in financial aid. Excellent analytical, written, oral, and interpersonal communication skills are required. A background that includes organizational development, data management and use of associated computer systems, public relations and staff supervision is essential. Knowledge of need analysis, professional judgment, and federal and state financial aid programs is required. The Associate Director of Financial Aid, reports to the Director of Financial Aid and is one of six managers who lead the daily activities of the office. The successful candidate must be able to relate effectively and work well with students, parents, and all campus departments. They must have an outstanding aptitude to anticipate and analyze problems and make appropriate judgments daily. Strong basic mathematical and analytical skills, ability to document work clearly, work accurately and efficiently with attention to detail in a deadline driven setting.. Must be able to analyze highly complex situations and perform assignments without supervision. Proficiency with Windows NT, Outlook, Excel, electronic mail, Internet applications, and Word required. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Knowledge of CMS or PeopleSoft, and Financial Aid operations and systems knowledge. Possession of a Master’s degree. Experience directly supervising people, including mentoring, evaluating, and developing individuals. Demonstrated skills in an educational environment utilizing a customer-oriented and service-centered attitude. License/Certifications Must have a valid California driver's license and reliable means of transportation to travel to off-campus outreach sites and professional development opportunities. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Decisions can influence other university offices such as admissions, cashiering, and departmental offices and can affect enrollment management decisions. Employment is contingent upon a satisfactory fingerprint background check. Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The scope of responsibilities for this position includes the making or participating in the making of decisions that may have a material financial benefit on the incumbent. Therefore, you will be required to file an initial “Conflict of Interest Form 700: Statement of Economic Interests” within thirty (30) days from date of hire and on an annual basis; and complete the CSU sponsored ethics on-line training within thirty (30) days of appointment, and at least once during each consecutive period of two calendar years following the appointment. The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirement set forth in CSU Executive Order 1083, revised July 21, 2017. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Advertised: Mar 21 2024 Pacific Daylight Time Applications close: May 02 2024 Pacific Daylight Time Closing Date/Time:
California State University, San Bernardino (CSUSB)
5500 University Parkway, San Bernardino, CA 92407, USA
*Internal Recruitment Only* Job Summary: Under general direction, the University Honors Program ASC coordinates the entire administrative support functions for staff and office activities required for the program to adequately serve its growing student body while collaborating with the Director to perform regular to complex procedural aspects of program operations. The ASC coordinates large scale, complex projects with broad, visible impact that involve coordination with other departments are planned and executed, including program strategies and activities. Duties and responsibilities Administrative Coordination Assist Honors Director with Ad Hoc reports and other administrative duties. Submits online Staples orders for office supplies, equipment, hardware, and software on a regular and as-needed basis. Train and provide lead work direction graduate and student assistants. Assign and monitor progress on projects given to student assistants. Provides administrative support to the Honors Director, Assistant Director, and SSP. Informs appropriate supervisors when a staff member is absent. Schedules staff and committee meetings. Obtains and distributes staff paychecks. Prepares, submits, and tracks department duplicating requests to Printing Services. Creates and updates front desk operations manual. Creates office procedures. Prepares and submits Event Management System (EMS) use requests for on-campus meetings or events. Coordinate study rooms for the program, including maintaining and monitoring the reservation check-out processes for equipment and schedule use of the student computer stations. Program Recruitment & Admissions Coordinate and facilitate outreach and recruitment activities for both the University Honors Program and Presidential Academic Excellence Program. Collaborate with the Office of Admissions and Student Recruitment on distribution of application invitations and recruitment messaging. Distribute applications to the review committee. Organize and coordinate recruitment events both on-site and virtually. Interface with HTCC on recruitment of transfer students. Support student staff in responding to inquiries regarding admission and application processes. Support all recruitment and admissions efforts for the Palm Desert Campus. Assist the Director with recruitment by drafting communications between the program and (potential) students. Coordinate activities associated with matriculation of new students. Assist in the development and implementation activities to support new transfer students. Maintains, monitors, tracks, and prepares recruitment supplies for Honors outreach presentations. Participate in recruitment events sponsored by the Office of Admissions and Student Recruitment. Programming Support the SSP with the organization and promotion of programs, workshops, and information sessions for students in the UHP, including but not limited to, programs focused on the UHP’s sub-populations, such as the Residential Honors Scholars, PAES students, and pre-Nursing and Nursing majors. Procure supplies and materials for programs sponsored by the UHP. Support the UHP Student Board in reserving event spaces and procuring supplies and materials. Send program- and campus-wide announcements and invitations for UHP-sponsored events. Participate in the intellectual community of the University Honors Program, including attendance at symposia, and Honors Program events as a full member of the University Honors community. Schedule educational field trips, schedule transportation, collect waivers of liability and deposits from students, and coordinate chaperone(s) for student travel to honors conference and excursions. Coordinate with Recreation & Wellness to sponsor adventure trips operated by R & W. Scheduling Build Honors courses and troubleshoot any scheduling and EMS related issues. Assist the University Honors Program (UHP) Faculty Director with recruitment of faculty to teach Honors courses, including hiring and keeping all faculty recruitment materials, as well as issuing faculty contracts. Assist students with course scheduling issues, holds, and course permits. Budget Management Monitors and maintains department contracts (i.e. Copy machine, telephones) in collaboration with the Administrative Analyst/Specialist (AAS) to maintain accurate budget records. Processes, obtains approval, submits, and monitors monthly payroll for all staff members in the department. Monitors the operating budget for the Honors Program and provide regular reports of expenditures and expense projections as requested by the Director and Academic Affairs. Public Contact Provides lead work direction to student assistants on initial student inquiries and/or directs the students to appropriate individuals or other campus offices. Sends information to individuals inquiring about the Honors program. Answers routine questions from university personnel and the general public regarding the Honors Programs and Activities. Miscellaneous Duties Operates all office machines and equipment as required. Provides lead work direction to student assistants in maintaining supply storage. Performs other classification-related duties as assigned. Minimum Qualifications: Required Education and Experience High School diploma or its equivalent AND five years of progressively responsible experience in general office clerical or secretarial work or the equivalent. Required Qualifications Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures. Thorough mastery of English grammar, punctuation, and spelling. Expertise in using office software packages, technology, and systems. Ability to interpret and apply policies and procedures independently and use judgment and discretion to act when precedents do not exist. Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas. Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions. Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference. Ability to effectively write and present own reports. Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations. Ability to use negotiation and persuasion skills to achieve results and expedite projects. Preferred Qualifications A. Knowledge of Honors Programs: a. 1 year experience working in a multidisciplinary honors program b. Knowledge of honors program curriculum, co-curriculum, and student support services c. Knowledge of honors program outreach and recruitment processes B. Research Knowledge: a. Experience with and ability to support students in development of research mindsets b. Understanding of research processes and expectations C. Office Skills: a. Comfort with using computer systems for management of program operations b. Confidence in coordinating student staff c. Ability to manage and complete variable tasks on a defined schedule D. Miscellaneous Skills a. Strong oral and written communication skills b. Time management skills and the ability to prioritize tasks • Experience using standard office software programs such as MS Word, Excel, and Outlook. • Strong organizational skills, very detail-oriented, ability to multi-task, ability to follow directions, take initiative, and utilize critical thinking. • Possess a thorough knowledge of correct grammar, spelling, and punctuation along with a thorough knowledge of office methods, procedures, and practices. • Ability to communicate effectively in person, on the telephone, and in writing. • Able to provide outstanding customer service in person and on the phone. • Have the ability to learn, interpret, and apply a variety of complex policies and procedures. • Be able to demonstrate the ability to maintain the integrity of confidential information and materials. Compensation and Benefits: Anticipated Hiring Range: $3,865 - $4,500 per month Classification Salary Range: $3,865 - $6,336 per month The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Non-exempt/Probationary Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. This is an 'On-Campus Only' Recruitment. Qualified applicants must be current employees of CSUSB. The application deadline is Thursday, April 18, 2024 As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Advertised: Apr 04 2024 Pacific Daylight Time Applications close: Apr 18 2024 Pacific Daylight Time Closing Date/Time:
Apr 05, 2024
*Internal Recruitment Only* Job Summary: Under general direction, the University Honors Program ASC coordinates the entire administrative support functions for staff and office activities required for the program to adequately serve its growing student body while collaborating with the Director to perform regular to complex procedural aspects of program operations. The ASC coordinates large scale, complex projects with broad, visible impact that involve coordination with other departments are planned and executed, including program strategies and activities. Duties and responsibilities Administrative Coordination Assist Honors Director with Ad Hoc reports and other administrative duties. Submits online Staples orders for office supplies, equipment, hardware, and software on a regular and as-needed basis. Train and provide lead work direction graduate and student assistants. Assign and monitor progress on projects given to student assistants. Provides administrative support to the Honors Director, Assistant Director, and SSP. Informs appropriate supervisors when a staff member is absent. Schedules staff and committee meetings. Obtains and distributes staff paychecks. Prepares, submits, and tracks department duplicating requests to Printing Services. Creates and updates front desk operations manual. Creates office procedures. Prepares and submits Event Management System (EMS) use requests for on-campus meetings or events. Coordinate study rooms for the program, including maintaining and monitoring the reservation check-out processes for equipment and schedule use of the student computer stations. Program Recruitment & Admissions Coordinate and facilitate outreach and recruitment activities for both the University Honors Program and Presidential Academic Excellence Program. Collaborate with the Office of Admissions and Student Recruitment on distribution of application invitations and recruitment messaging. Distribute applications to the review committee. Organize and coordinate recruitment events both on-site and virtually. Interface with HTCC on recruitment of transfer students. Support student staff in responding to inquiries regarding admission and application processes. Support all recruitment and admissions efforts for the Palm Desert Campus. Assist the Director with recruitment by drafting communications between the program and (potential) students. Coordinate activities associated with matriculation of new students. Assist in the development and implementation activities to support new transfer students. Maintains, monitors, tracks, and prepares recruitment supplies for Honors outreach presentations. Participate in recruitment events sponsored by the Office of Admissions and Student Recruitment. Programming Support the SSP with the organization and promotion of programs, workshops, and information sessions for students in the UHP, including but not limited to, programs focused on the UHP’s sub-populations, such as the Residential Honors Scholars, PAES students, and pre-Nursing and Nursing majors. Procure supplies and materials for programs sponsored by the UHP. Support the UHP Student Board in reserving event spaces and procuring supplies and materials. Send program- and campus-wide announcements and invitations for UHP-sponsored events. Participate in the intellectual community of the University Honors Program, including attendance at symposia, and Honors Program events as a full member of the University Honors community. Schedule educational field trips, schedule transportation, collect waivers of liability and deposits from students, and coordinate chaperone(s) for student travel to honors conference and excursions. Coordinate with Recreation & Wellness to sponsor adventure trips operated by R & W. Scheduling Build Honors courses and troubleshoot any scheduling and EMS related issues. Assist the University Honors Program (UHP) Faculty Director with recruitment of faculty to teach Honors courses, including hiring and keeping all faculty recruitment materials, as well as issuing faculty contracts. Assist students with course scheduling issues, holds, and course permits. Budget Management Monitors and maintains department contracts (i.e. Copy machine, telephones) in collaboration with the Administrative Analyst/Specialist (AAS) to maintain accurate budget records. Processes, obtains approval, submits, and monitors monthly payroll for all staff members in the department. Monitors the operating budget for the Honors Program and provide regular reports of expenditures and expense projections as requested by the Director and Academic Affairs. Public Contact Provides lead work direction to student assistants on initial student inquiries and/or directs the students to appropriate individuals or other campus offices. Sends information to individuals inquiring about the Honors program. Answers routine questions from university personnel and the general public regarding the Honors Programs and Activities. Miscellaneous Duties Operates all office machines and equipment as required. Provides lead work direction to student assistants in maintaining supply storage. Performs other classification-related duties as assigned. Minimum Qualifications: Required Education and Experience High School diploma or its equivalent AND five years of progressively responsible experience in general office clerical or secretarial work or the equivalent. Required Qualifications Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures. Thorough mastery of English grammar, punctuation, and spelling. Expertise in using office software packages, technology, and systems. Ability to interpret and apply policies and procedures independently and use judgment and discretion to act when precedents do not exist. Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas. Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions. Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference. Ability to effectively write and present own reports. Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations. Ability to use negotiation and persuasion skills to achieve results and expedite projects. Preferred Qualifications A. Knowledge of Honors Programs: a. 1 year experience working in a multidisciplinary honors program b. Knowledge of honors program curriculum, co-curriculum, and student support services c. Knowledge of honors program outreach and recruitment processes B. Research Knowledge: a. Experience with and ability to support students in development of research mindsets b. Understanding of research processes and expectations C. Office Skills: a. Comfort with using computer systems for management of program operations b. Confidence in coordinating student staff c. Ability to manage and complete variable tasks on a defined schedule D. Miscellaneous Skills a. Strong oral and written communication skills b. Time management skills and the ability to prioritize tasks • Experience using standard office software programs such as MS Word, Excel, and Outlook. • Strong organizational skills, very detail-oriented, ability to multi-task, ability to follow directions, take initiative, and utilize critical thinking. • Possess a thorough knowledge of correct grammar, spelling, and punctuation along with a thorough knowledge of office methods, procedures, and practices. • Ability to communicate effectively in person, on the telephone, and in writing. • Able to provide outstanding customer service in person and on the phone. • Have the ability to learn, interpret, and apply a variety of complex policies and procedures. • Be able to demonstrate the ability to maintain the integrity of confidential information and materials. Compensation and Benefits: Anticipated Hiring Range: $3,865 - $4,500 per month Classification Salary Range: $3,865 - $6,336 per month The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Non-exempt/Probationary Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. This is an 'On-Campus Only' Recruitment. Qualified applicants must be current employees of CSUSB. The application deadline is Thursday, April 18, 2024 As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Advertised: Apr 04 2024 Pacific Daylight Time Applications close: Apr 18 2024 Pacific Daylight Time Closing Date/Time: