Support Services Assistant

  • City of Sanibel
  • Sanibel, Florida
  • Jul 12, 2019
Full Time Clerical and Administrative Support
  • Salary: $28,621.01 - $50,199.97 Annually

Job Description

Description

Under general supervision of the City Clerk, is responsible for meeting and greeting visitors to the City; answering multi-line telephone system; receiving and distributing general e-mails sent to the City; and performing clerical and administrative tasks relating to the City's web-based citizen communications software concerning access to City services and information.Serves as the citizen communications software help-line administrator providing access to the system as requested by City residents, property owners, contractors and others by granting user permissions, as appropriate.Maintains a log of non-emergency requests received through the City web-based program and through appropriate monitoring actions prepares periodic reports reflecting status of completion and response to the users. Posts City e-mail announcements, as requested, to the web-based system, Constant Contact and other City social media. Develops and/or processes press releases for web-based posting, social media updates and general public release as directed.

Duties

Meets and greets visitors to the City and answers multi-line telephone system and performs clerical and administrative tasks as assigned.

Performs clerical and administrative tasks relating to the City's web-based citizen communications software concerning access to City services and information.

Serves as the citizen communications software help-line administrator for user access to the system as requested by City residents, property owners, contractors and others by for City services and general information.

Receives non-emergency requests through the web-based program, maintains a log of requests and follows up to assure completion and final response to the CSS users.

Drafts and posts approved information such as press releases and other information to the web-based citizen communications software.

Writes and/or processes press releases for web-based posting, social media updates and general public release as directed.

Provides photographic support as required and performs web-based updates to include photographs.

Composes and types general correspondence relating to areas of responsibility.Remains current on technology changes relating to communications.

Required Education, Experience, License, Registration, and Certification Qualifications

Associates Degree; supplemented by three (3) years progressively responsible administrative type experience in support services functions such as public relations, communications, journalism, or an equivalent combination of education and experience.Strong writing and excellent computer skills required.

Supplemental or Additional Information

Ability to read and comprehend general instructions, correspondence and memos.

Ability to write press releases, develop brochures and posters.

Ability to effectively present information in one-on-one and small group situations to citizens, contractors, and others who have business with the City.

Excellent people skills with the ability to multi-task is essential.

Ability to provide quality products, work quickly and with accuracy.

Ability to apply common sense understanding to carry out detailed but generally routine written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.