LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER : Y9192U TYPE OF RECRUITMENT : OPEN COMPETITIVE JOB OPPORTUNITY APPLICATION FILING PERIOD : Applications will be accepted starting Monday, April 1, 2024 at 12:30 P.M., (PT) THIS ANNOUNCEMENT IS A REPOSTING TO REOPEN THE FILING PERIOD AND UPDATE THE APPLICATION AND FILING INFORMATION AND REMOVE COVID-19 LANGUAGE FILING WILL BE SUSPENDED AFTER THE FIRST 250 APPLICATIONS ARE RECEIVED OR BY April 15, 2024, at 5:00 p.m. WHICHEVER OCCURS FIRST. Applications received after the first 250 will not be considered . OUT OF CLASS EXPERIENCE WILL BE ACCEPTED Los Angeles County employees attempting to meet the requirements via experience inconsistent with their official payroll title will be considered for this examination. Applicants claiming out-of-class experience to meet the requirements should describe their out-of-class duties in detail in the Work Experience and Supplemental Questions sections of their application. Applicants are also encouraged to submit any supporting documentation such as out of class/additional responsibility bonuses, verification of experience documents, and performance evaluations in order to assist staff’s review of applicants' qualifications. ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for over 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov . Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Identifies patients' financial resources to pay for medical and/or mental health care and services; and assists patients in making assignments for medical benefits and completes standardized billing forms based upon data acquired. Essential Job Functions Interviews patients or their relatives and/or representatives to obtain identifying information, financial and other eligibility data; determines the patient's potential eligibility to enroll in specific health care programs based upon diagnosis, available medical information, type of medical/clinical services, and residency status; enters and accesses data by utilizing various local and web-based information systems and databases to determine a patient's financial eligibility. Evaluates financial data and resources to determine the patient's ability to reimburse the County for health care services consistent with department policy; completes or assists the patient in the completion of benefits forms for third party resources; contacts private insurance companies to verify coverage and to obtain authorization for services; verifies existing governmental coverage for health care services, and screens for the patient's potential eligibility to receive Medi-Cal or other no-cost/low-cost programs. Communicates with patients, responsible relatives and/or representatives, attorneys, employers, agencies and insurance companies to explain County policies and to obtain, verify, or clarify information required to complete standardized billing forms. Computes plans of payment for patients whose medical share of cost has already been established. Completes required federal, State, and County forms for patients during emergency room visits, upon admission, and during outpatient clinic visits. Refers patients without existing financial resources or with complex financial eligibility issues to a Patient Financial Services Worker or facility staff member. Initiates and/or processes applications for a variety of reduced no-cost/low cost programs, such as ATP and UMDAP. Patient Access Greets and registers patients in person or over the phone. Obtains demographics, preferred pharmacy, emergency contact and insurance information. Enrolls patient using electronic system. Provides forms to patients and completes paperwork for requested services. Determines when language interpretation is needed. Orients patients to health services by providing direction to appropriate locations for services. Initiates and/or processes applications for a variety of reduced no-cost/low-cost programs, such as ATP and UMDAP. Verifies coverage and empanelment prior to scheduling. Identifies when authorization and/or letter of agreement may be needed. Identifies discrepancies in assignment and empanelment and appropriately refers complex cases to Patient Relations Representatives. Schedules patient visits by determining the appropriate providers and programs for patients. Ensures timely access to services by actively monitoring and coordinating multiple provider schedules and maintaining appointment templates for clinic providers. Re-verifies eligibility in the month of the appointment to financially clear patients for appointments, conducts patient outreach by phone and/or mail, explains coverage options, refers the patient to member services as needed, and cancels appointments. Checks-in patient for appointment to explain payment options, obtains signatures, collects fees, and keeps records of insurance and patient identification. Performs other related duties, as necessary. Requirements MINIMUM REQUIREMENTS: Option I : Two (2) years of experience interviewing the public to initiate or complete applications for financial assistance, credit, insurance, medical, mental health, hospital services, social security, or workers' compensation. Option II : Three (3) years of clerical experience, two (2) years of which must have involved public contact associated with the financial screening and/or registration of patients or claims billing and collection for hospital or medical services. Option III : Two (2) years of experience involving public contact in the investigation and collection of accounts receivable. Option IV: Completion of sixty (60) semester or ninety (90) quarter units earned in an accredited college or university.* Option V : Two (2) years of experience in a health care setting with responsibility for performing patient access** related work in the Emergency Department, Urgent Care or other walk-in registration, admitting, financial screening and eligibility verification, and scheduling area. PHYSICAL CLASS II - Light This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. SPECIAL REQUIREMENTS INFORMATION *In order to receive credit for any college course work, any type of college degree such as Bachelor or Master, or for completion of a certificate program, you must include a legible copy of the "official" diploma, "official" transcripts, or "official" letter from an accredited institution which shows the area of specialization; or "official" certificates with your application, within seven (7) calendar days of filing your application online. ** Patient access experience includes but is not limited to experience in Patient Access Coverage Verification & Financial Screening, Emergency Department or Urgent Care Registration and Coverage Verification, Patient Relations (including Empanelment/Primary Care Linkage), and Call Center (for patient scheduling of primary care, specialty care, and diagnostic appointments). Applications indicating possession of a degree or certification without evidence of the degree(s) or certificate will not be considered for meeting the Minimum Requirements for Option IV. DESIRABLE QUALIFICATIONS: Additional experience beyond the Minimum Requirements. Associate's degree* from an accredited college, if not used to meet the Minimum Requirements. Bachelor's degree* or higher from an accredited college. Additional Information EXAMINATION CONTENT : This examination will consist of an evaluation of education, experience and desirable qualifications based upon application information, weighted at 100%. Candidates must achieve a passing score of 70% or higher on the weighted part of this examination in order to be placed on the eligible register. ELIGIBILITY INFORMATION : Applications will be processed on an "as received" basis, and those receiving a passing score will be promulgated to the eligibility register accordingly. The names of candidates receiving a passing score in the examination will be added to the eligible register and will appear in the order of their score group for a period of six (6) months following the date of promulgation. No person may compete in this examination more than once every six (6) months. SPECIAL INFORMATION: AVAILABLE SHIFT : Appointees may be required to work any shift, including evenings, nights, weekends, and holidays. VACANCY INFORMATION: The resulting eligible register for this examination will be used to fill vacancies in the Department of Health Services (DHS) throughout Los Angeles County as they occur. APPLICATION AND FILING INFORMATION: Applications must be filed online only. Applications submitted by U.S. mail, Fax, or in person will not be accepted. Apply online by clicking on the green " APPLY " button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the 4:59 p.m. (PT) deadline on the last day of filing, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applications electronically received after 5:00 p.m., PT, on the last day of filing will not be accepted. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected . IMPORTANT NOTES : All information and documents provided by applicants is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and/or Minimum/Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected . SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, E-MAIL, AND PASSWORD : All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. FAIR CHANCE INITIATIVE : The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, regency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. DEPARTMENT CONTACT: Andrea Iniguez, Exam Analyst ainiguez2 @dhs.lacounty.gov (213) 288-7000 TELETYPE PHONE: (800) 899-4099 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 For detailed information, please click here Closing Date/Time: 4/15/2024 4:59 PM Pacific
Position/Program Information EXAM NUMBER : Y9192U TYPE OF RECRUITMENT : OPEN COMPETITIVE JOB OPPORTUNITY APPLICATION FILING PERIOD : Applications will be accepted starting Monday, April 1, 2024 at 12:30 P.M., (PT) THIS ANNOUNCEMENT IS A REPOSTING TO REOPEN THE FILING PERIOD AND UPDATE THE APPLICATION AND FILING INFORMATION AND REMOVE COVID-19 LANGUAGE FILING WILL BE SUSPENDED AFTER THE FIRST 250 APPLICATIONS ARE RECEIVED OR BY April 15, 2024, at 5:00 p.m. WHICHEVER OCCURS FIRST. Applications received after the first 250 will not be considered . OUT OF CLASS EXPERIENCE WILL BE ACCEPTED Los Angeles County employees attempting to meet the requirements via experience inconsistent with their official payroll title will be considered for this examination. Applicants claiming out-of-class experience to meet the requirements should describe their out-of-class duties in detail in the Work Experience and Supplemental Questions sections of their application. Applicants are also encouraged to submit any supporting documentation such as out of class/additional responsibility bonuses, verification of experience documents, and performance evaluations in order to assist staff’s review of applicants' qualifications. ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for over 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov . Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Identifies patients' financial resources to pay for medical and/or mental health care and services; and assists patients in making assignments for medical benefits and completes standardized billing forms based upon data acquired. Essential Job Functions Interviews patients or their relatives and/or representatives to obtain identifying information, financial and other eligibility data; determines the patient's potential eligibility to enroll in specific health care programs based upon diagnosis, available medical information, type of medical/clinical services, and residency status; enters and accesses data by utilizing various local and web-based information systems and databases to determine a patient's financial eligibility. Evaluates financial data and resources to determine the patient's ability to reimburse the County for health care services consistent with department policy; completes or assists the patient in the completion of benefits forms for third party resources; contacts private insurance companies to verify coverage and to obtain authorization for services; verifies existing governmental coverage for health care services, and screens for the patient's potential eligibility to receive Medi-Cal or other no-cost/low-cost programs. Communicates with patients, responsible relatives and/or representatives, attorneys, employers, agencies and insurance companies to explain County policies and to obtain, verify, or clarify information required to complete standardized billing forms. Computes plans of payment for patients whose medical share of cost has already been established. Completes required federal, State, and County forms for patients during emergency room visits, upon admission, and during outpatient clinic visits. Refers patients without existing financial resources or with complex financial eligibility issues to a Patient Financial Services Worker or facility staff member. Initiates and/or processes applications for a variety of reduced no-cost/low cost programs, such as ATP and UMDAP. Patient Access Greets and registers patients in person or over the phone. Obtains demographics, preferred pharmacy, emergency contact and insurance information. Enrolls patient using electronic system. Provides forms to patients and completes paperwork for requested services. Determines when language interpretation is needed. Orients patients to health services by providing direction to appropriate locations for services. Initiates and/or processes applications for a variety of reduced no-cost/low-cost programs, such as ATP and UMDAP. Verifies coverage and empanelment prior to scheduling. Identifies when authorization and/or letter of agreement may be needed. Identifies discrepancies in assignment and empanelment and appropriately refers complex cases to Patient Relations Representatives. Schedules patient visits by determining the appropriate providers and programs for patients. Ensures timely access to services by actively monitoring and coordinating multiple provider schedules and maintaining appointment templates for clinic providers. Re-verifies eligibility in the month of the appointment to financially clear patients for appointments, conducts patient outreach by phone and/or mail, explains coverage options, refers the patient to member services as needed, and cancels appointments. Checks-in patient for appointment to explain payment options, obtains signatures, collects fees, and keeps records of insurance and patient identification. Performs other related duties, as necessary. Requirements MINIMUM REQUIREMENTS: Option I : Two (2) years of experience interviewing the public to initiate or complete applications for financial assistance, credit, insurance, medical, mental health, hospital services, social security, or workers' compensation. Option II : Three (3) years of clerical experience, two (2) years of which must have involved public contact associated with the financial screening and/or registration of patients or claims billing and collection for hospital or medical services. Option III : Two (2) years of experience involving public contact in the investigation and collection of accounts receivable. Option IV: Completion of sixty (60) semester or ninety (90) quarter units earned in an accredited college or university.* Option V : Two (2) years of experience in a health care setting with responsibility for performing patient access** related work in the Emergency Department, Urgent Care or other walk-in registration, admitting, financial screening and eligibility verification, and scheduling area. PHYSICAL CLASS II - Light This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. SPECIAL REQUIREMENTS INFORMATION *In order to receive credit for any college course work, any type of college degree such as Bachelor or Master, or for completion of a certificate program, you must include a legible copy of the "official" diploma, "official" transcripts, or "official" letter from an accredited institution which shows the area of specialization; or "official" certificates with your application, within seven (7) calendar days of filing your application online. ** Patient access experience includes but is not limited to experience in Patient Access Coverage Verification & Financial Screening, Emergency Department or Urgent Care Registration and Coverage Verification, Patient Relations (including Empanelment/Primary Care Linkage), and Call Center (for patient scheduling of primary care, specialty care, and diagnostic appointments). Applications indicating possession of a degree or certification without evidence of the degree(s) or certificate will not be considered for meeting the Minimum Requirements for Option IV. DESIRABLE QUALIFICATIONS: Additional experience beyond the Minimum Requirements. Associate's degree* from an accredited college, if not used to meet the Minimum Requirements. Bachelor's degree* or higher from an accredited college. Additional Information EXAMINATION CONTENT : This examination will consist of an evaluation of education, experience and desirable qualifications based upon application information, weighted at 100%. Candidates must achieve a passing score of 70% or higher on the weighted part of this examination in order to be placed on the eligible register. ELIGIBILITY INFORMATION : Applications will be processed on an "as received" basis, and those receiving a passing score will be promulgated to the eligibility register accordingly. The names of candidates receiving a passing score in the examination will be added to the eligible register and will appear in the order of their score group for a period of six (6) months following the date of promulgation. No person may compete in this examination more than once every six (6) months. SPECIAL INFORMATION: AVAILABLE SHIFT : Appointees may be required to work any shift, including evenings, nights, weekends, and holidays. VACANCY INFORMATION: The resulting eligible register for this examination will be used to fill vacancies in the Department of Health Services (DHS) throughout Los Angeles County as they occur. APPLICATION AND FILING INFORMATION: Applications must be filed online only. Applications submitted by U.S. mail, Fax, or in person will not be accepted. Apply online by clicking on the green " APPLY " button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the 4:59 p.m. (PT) deadline on the last day of filing, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applications electronically received after 5:00 p.m., PT, on the last day of filing will not be accepted. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected . IMPORTANT NOTES : All information and documents provided by applicants is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and/or Minimum/Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected . SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, E-MAIL, AND PASSWORD : All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. FAIR CHANCE INITIATIVE : The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, regency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. DEPARTMENT CONTACT: Andrea Iniguez, Exam Analyst ainiguez2 @dhs.lacounty.gov (213) 288-7000 TELETYPE PHONE: (800) 899-4099 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 For detailed information, please click here Closing Date/Time: 4/15/2024 4:59 PM Pacific
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT Open Competitive Job Opportunity - EMERGENCY EXAM NUMBER Y9035S-EA FILING START DATE Applications will be accepted starting on Wednesday, November 15, 2023 at 8:00 AM (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. Department of Health Services (Community Programs) is seeking qualified candidates to fill emergency Psychiatric Social Worker II (Community Programs) vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Psychiatric Social Worker II ( Community Programs) . ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four acute care hospitals and expanded network of community partner clinics - DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing. For additional information regarding DHS please visit www.dhs.lacounty.gov ABOUT COMMUNITY PROGRAMS: Community Programs at the Department of Health Services (DHS) supports a range of programs that provide healthcare services and resources to the most vulnerable patients across Los Angeles County. The Community Programs Unit includes Housing for Health, Office of Diversion and Reentry, My Health LA and other community programs. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Performs a wide variety of professional social work services in connection with the treatment of clients in need of mental health services. Essential Job Functions Conduct comprehensive assessments in the jail, community, or court settings for homeless and justice involved individuals including psychosocial and service needs through interviews and evaluations, review of medical and mental health records, and consult with housing team members, intensive case management service (ICMS) and acute/subacute mental health bed providers. Provide oversight of outreach and engagement of community-based providers and acute/subacute mental health services, including monitoring service plans and progress with assigned clients, identifying, and troubleshooting service issues, and providing consultation to in-reach case managers. Coordinate with other County departments including Correctional Health Services, Public Defender, Alternate Public Defender, District Attorney, and Superior Court staff to assess appropriate referrals of homeless and justice involved individuals. Collaborate and offer mental health training to community-based housing and acute/subacute mental health bed providers who will work with the homeless and justice involved populations with co-occurring mental health and substance use disorders. Interview individuals and/or their families to obtain a family, social work, medical, and mental health treatment history. Make an assessment of the patient's functioning in his/her environmental setting. Establishes a treatment plan designed to resolve or cope with the mental or emotional problem. The treatment plan may include individual, group, family or conjoint therapy, and/or referral to another treatment source such as a psychologist, vocational or rehabilitation counselor, psychiatrist for medication or another agency. Provide psychotherapy to individuals, groups, families, and significant others. Determine the duration of the therapy, the priorities of the problems to be dealt with, the therapy methods, and the need for changes in the treatment goals at successive intervals during treatment process. Interview persons seeking psychiatric assistance on an emergency basis and utilize crisis intervention techniques to prevent hospitalization and to aid the person in dealing with the emotional crisis. Assist clients, families, and significant others in understanding the mental health problem and their reactions to the problems, accepting the need for treatment, working toward the solution of the problem and stresses interfering with treatment or social functioning, modifying unrealistic attitudes and strengthening patients and families and significant others toward gaining their acceptance of and participation in treatment recommendations. Requirements MINIMUM REQUIREMENTS: A valid and active license as a Licensed Clinical Social Worker issued by the California Department of Consumer Affairs, Board of Behavioral Sciences*. All required licenses and certifications must be active and unrestricted or your application will not be accepted. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. . SPECIAL REQUIREMENT INFORMATION: *Applicants must indicate their license number in the supplemental questions, attach a legible copy of the required license or certificate to your application at the time of filing or email the required document to the exam analyst at hhocking@dhs.lacounty.gov within seven (7) calendar days from the date of filing your application online. When emailing documents, please include the exam number, exam title, and your name as it appears on your application. The original license or certificate must be presented during the selection process and prior to appointment. Additional Information OUR ASSESSMENT PROCESS: Before the end of your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. ELIGIBILITY INFORMATION: Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION. VACANCY INFORMATION: The resulting eligible register for this examination will be used to fill vacancies throughout the Department of Health Services (Community Programs). AVAILABLE SHIFT: Appointees may be required to work any shift, including evenings, nights, weekends and holidays. APPLICATION & FILING INFORMATION: Applications must be filed online only. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add the following email addresses to the list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. hhocking@dhs.lacounty.gov noreply@governmentjobs.com info@governmentjobs.com You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application in a timely manner as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING USER ID AND PASSWORD: All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. ADA COORDINATOR PHONE: (323) 914-6365 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 DEPARTMENT CONTACT: Hilary Hocking (213) 288-7000 hhocking@dhs.lacounty.gov For detailed information, please click here
Position/Program Information TYPE OF RECRUITMENT Open Competitive Job Opportunity - EMERGENCY EXAM NUMBER Y9035S-EA FILING START DATE Applications will be accepted starting on Wednesday, November 15, 2023 at 8:00 AM (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. Department of Health Services (Community Programs) is seeking qualified candidates to fill emergency Psychiatric Social Worker II (Community Programs) vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Psychiatric Social Worker II ( Community Programs) . ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four acute care hospitals and expanded network of community partner clinics - DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing. For additional information regarding DHS please visit www.dhs.lacounty.gov ABOUT COMMUNITY PROGRAMS: Community Programs at the Department of Health Services (DHS) supports a range of programs that provide healthcare services and resources to the most vulnerable patients across Los Angeles County. The Community Programs Unit includes Housing for Health, Office of Diversion and Reentry, My Health LA and other community programs. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Performs a wide variety of professional social work services in connection with the treatment of clients in need of mental health services. Essential Job Functions Conduct comprehensive assessments in the jail, community, or court settings for homeless and justice involved individuals including psychosocial and service needs through interviews and evaluations, review of medical and mental health records, and consult with housing team members, intensive case management service (ICMS) and acute/subacute mental health bed providers. Provide oversight of outreach and engagement of community-based providers and acute/subacute mental health services, including monitoring service plans and progress with assigned clients, identifying, and troubleshooting service issues, and providing consultation to in-reach case managers. Coordinate with other County departments including Correctional Health Services, Public Defender, Alternate Public Defender, District Attorney, and Superior Court staff to assess appropriate referrals of homeless and justice involved individuals. Collaborate and offer mental health training to community-based housing and acute/subacute mental health bed providers who will work with the homeless and justice involved populations with co-occurring mental health and substance use disorders. Interview individuals and/or their families to obtain a family, social work, medical, and mental health treatment history. Make an assessment of the patient's functioning in his/her environmental setting. Establishes a treatment plan designed to resolve or cope with the mental or emotional problem. The treatment plan may include individual, group, family or conjoint therapy, and/or referral to another treatment source such as a psychologist, vocational or rehabilitation counselor, psychiatrist for medication or another agency. Provide psychotherapy to individuals, groups, families, and significant others. Determine the duration of the therapy, the priorities of the problems to be dealt with, the therapy methods, and the need for changes in the treatment goals at successive intervals during treatment process. Interview persons seeking psychiatric assistance on an emergency basis and utilize crisis intervention techniques to prevent hospitalization and to aid the person in dealing with the emotional crisis. Assist clients, families, and significant others in understanding the mental health problem and their reactions to the problems, accepting the need for treatment, working toward the solution of the problem and stresses interfering with treatment or social functioning, modifying unrealistic attitudes and strengthening patients and families and significant others toward gaining their acceptance of and participation in treatment recommendations. Requirements MINIMUM REQUIREMENTS: A valid and active license as a Licensed Clinical Social Worker issued by the California Department of Consumer Affairs, Board of Behavioral Sciences*. All required licenses and certifications must be active and unrestricted or your application will not be accepted. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. . SPECIAL REQUIREMENT INFORMATION: *Applicants must indicate their license number in the supplemental questions, attach a legible copy of the required license or certificate to your application at the time of filing or email the required document to the exam analyst at hhocking@dhs.lacounty.gov within seven (7) calendar days from the date of filing your application online. When emailing documents, please include the exam number, exam title, and your name as it appears on your application. The original license or certificate must be presented during the selection process and prior to appointment. Additional Information OUR ASSESSMENT PROCESS: Before the end of your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. ELIGIBILITY INFORMATION: Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION. VACANCY INFORMATION: The resulting eligible register for this examination will be used to fill vacancies throughout the Department of Health Services (Community Programs). AVAILABLE SHIFT: Appointees may be required to work any shift, including evenings, nights, weekends and holidays. APPLICATION & FILING INFORMATION: Applications must be filed online only. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add the following email addresses to the list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. hhocking@dhs.lacounty.gov noreply@governmentjobs.com info@governmentjobs.com You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application in a timely manner as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING USER ID AND PASSWORD: All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. ADA COORDINATOR PHONE: (323) 914-6365 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 DEPARTMENT CONTACT: Hilary Hocking (213) 288-7000 hhocking@dhs.lacounty.gov For detailed information, please click here
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information FILING PERIOD: FEBRUARY 7, 2024 AT 8:00 A.M. (PT) -ONLINE FILING ONLY REPOSTING INFORMATION: THIS ANNOUNCEMENT IS A REPOSTING TO REOPEN THIS EXAMINATION THIS EXAMINATION WILL REMAIN OPEN UNTIL THE NEEDS OF THE SERVICE ARE MET AND IS SUBJECT TO CLOSURE AT ANY TIME WITHOUT PRIOR NOTICE EXAM NUMBER: T8103C TYPE OF RECRUITMENT: OPEN COMPETITIVE JOB OPPORTUNITY DEFINITION: Assists professional staff in providing support and referrals to clients. CLASSIFICATION STANDARDS: Positions allocable to this journey-level class work under the supervision of social services professional staff to assist in the provision of services to clients by performing clerical, and other sub-professional duties. Incumbents must demonstrate knowledge and understanding of the health, mental health, or social services programs to which the position is assigned and the problems of the community group being served. Community Health Worker is distinguished from Senior Community Worker in that the latter performs a broader range of responsibilities with increased complexity in areas such as community outreach, program-planning, and the provision of group-based social services. Essential Job Functions Serves and supports parents who have children detained by the Department of Children and Family Services (DCFS) to promote improvement in areas of self-esteem, motivation, and parenting. Provides guidance, coaching and support to parents as well as support to Children's Social Workers working with parents. Plans, coordinates and leads group and one-on-one meetings with parents wanting Parent in Partnership services to inform them about various available services. Ensures that all parents receive services from the Department to develop and achieve a community based approach to increase reunification. Serves as liaison between the Department and community agencies. Recruits and supports parents as they engage them over the phone, in Regional offices and Dependency Court. Provides recruitment outreach services and activities in effort to engage other potential parents; attends community information/resource, recruitment fairs and faith-based activities; provides information on the Parents in Partnership (PIP) to community members. Serves as an advocate for client access to departmental and community resources; facilitates relationships between the agency and the parents by communicating agency policies and programs to parents. Assists parents and family members in obtaining and completing application forms for benefits and services provided by monitoring the completion of questionnaires, conducting interviews and collecting basic data for the Department of Children and Family Services as well as other cities and Los Angeles County agencies. Receives service referrals from social workers, eligibility workers, and medical case workers to assist parents in a variety of ways such as obtaining food stamps and housing, medical, mental health, or substance abuse care. Provides emergency services to parents by making referrals to appropriate supportive agencies. Assists parents in completing necessary forms to obtain needed services. Participates in departmental and community meetings and workgroups, sharing their DCFS history when appropriate. Requirements SELECTION/SPECIALTY REQUIREMENTS: "Lived experience" * Individuals with histories of participating in Family Reunification services with DCFS and have been involved in individual/group counseling, domestic violence counseling, incarcerations, drug/alcohol rehabilitation and/or other programs in order to serve their time or rehabilitate. Applicants must have had ALL their DCFS cases closed for at least 12 months. *in order to meet the requirements for "Lived Experience" applicants who participated in the Family Reunification services with DCFS must attach certification of completion for court mandated programs in individual/group counseling, domestic violence counseling, incarcerations, drug/alcohol rehabilitation and/or other programs in order to serve their time or rehabilitate. These histories can make a unique contribution to the responsiveness and effectiveness of service delivery for the parent population. The inclusion of community health workers with "lived experience" supports and motivates parents to meet their service plan goals and unite with their children. This also helps the community at large understand this population and demonstrates that parents can change and provide safe and loving homes to their children. LICENSE: A valid California Class “C” Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II-Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. DESIRABLE QUALIFICATION: Experience coaching, mentoring and training parents to achieve their parenting goals. Experience performing public relations work/professional maintenance of a favorable public image by a company or other organization, which must include interaction and collaboration with parents and/or community residents at community events. Experience in preparing comprehensive reports, completing projects and analyzing reports using Microsoft Office (i.e. Excel, Word, Outlook, PowerPoint, etc.) SPECIAL REQUIREMENT INFORMATION: Confirmation of this experience are copies of certification provided to courts verifying completion of court requirements necessary to obtain custody of children in the care of Dependency Court or social workers. **Social Services includes the benefits and facilities such as education, food subsidies, health care, police, fire service, job training and subsidized housing, adoption, community management, policy research, and lobbying. Additional Information EXAMINATION CONTENT: This examination will consist of two parts: PART I: An Evaluation of Experience weighted 30% . Each candidate will be evaluated on the basis of information provided on his/her County of Los Angeles Employment Application and Supplemental Questionnaire that pertain to the areas of Selection/Specialty Requirements and Desirable Qualifications to determine the level and scope of the candidate's preparation for this position. Applicants must achieve a passing score of 70% or higher on Part I in order to be invited to the Part II. PART II: A multiple choice and/or simulation test, weighted 70% , measuring: • Customer Focus • Learning Potential • Responsibility • Following Instructions MULTIPLE-CHOICE AND SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Your responses to Questions 6 through 11 of the Supplemental Questionnaire will be used in the Evaluation for Experience (Part 1) . Candidates must meet the Selection/Specialty Requirements and receive a passing score of 70% or higher on each exam part in order to be placed on the eligible register. TRANSFER OF TEST COMPONENTS Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary. An interactive system for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Additional practice tests are available at https://www.shldirect.com/en-us/practice-tests/. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in this examination will be placed on the eligible register in the order of their score group for a period of (12) months following the date of promulgation. Applications will be processed on an as-received basis and promulgated to the eligible register. All notifications (e.g. Notices of Non-Acceptance, Notice of Results, etc.) will be emailed. Scores cannot be given over the phone. SPECIAL INFORMATION: FINGERPRINTING CLEARANCE AND BACKGROUND INVESTIGATION: All Department of Children and Family Services employees are fingerprinted and subject to criminal background check by the State Department of Justice and Federal Bureau of Investigation. Employment/Promotion is contingent upon passing the background checks. An individual with job-related convictions as defined by the DHR PPG 514 regarding "sensitive positions" may be withheld from appointment or may be discharged. APPOINTMENT INFORMATION: Candidates who are selected for employment must successfully complete the pre-employment requirements, which includes medical examination and psychological evaluation. Appointees must be willing to work after hours, weekend shifts and holidays. VACANCY INFORMATION: The Eligible Register resulting from this examination will be used to fill vacancies in the Department of Children and Family Services. AVAILABLE SHIFT: Any APPLICATION AND FILING INFORMATION: APPLICATIONS MUST BE FILED ONLINE ONLY. All applicants MUST complete the filing process ONLINE (via electronic submission). Applications by mail, fax, or in person will not be accepted. Applicants are required to submit a standard Los Angeles County Employment Application online and complete the Supplemental Questionnaire to be considered for this examination. Paper applications and/or resumes cannot be accepted in lieu of online application. Note: If you are unable to attach the required documents, you may e-mail them to DCFSExams@dcfs.lacounty.gov within fifteen (15) calendar days of filing. Please make sure to reference your full name (Last, First name), examination title and number on the subject line of your e-mail. Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application by using this website: hr.lacounty.gov Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection/Specialty Requirements and complete the Supplemental Questionnaire. Provide any relevant education, training, and experience in the spaces provided, so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, then it will be rejected. IMPORTANT NOTES: ALL information included in the application is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION . Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES : For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or a friend's user ID and password may erase a candidate's original application record. California Relay Services Phone: (800) 735-2922 ADA Coordinator Email: TestingAccommodations@hr.lacounty.gov Teletype Phone: ( 800) 899-4099 Alternate Teletype Phone: (800) 897-0077 Department Contact Name: Veronik Geragoosian Department Contact Phone: (213) 351-5898 Department Contact Email: DCFSExams@dcfs.lacounty.gov For detailed information, please click here
Position/Program Information FILING PERIOD: FEBRUARY 7, 2024 AT 8:00 A.M. (PT) -ONLINE FILING ONLY REPOSTING INFORMATION: THIS ANNOUNCEMENT IS A REPOSTING TO REOPEN THIS EXAMINATION THIS EXAMINATION WILL REMAIN OPEN UNTIL THE NEEDS OF THE SERVICE ARE MET AND IS SUBJECT TO CLOSURE AT ANY TIME WITHOUT PRIOR NOTICE EXAM NUMBER: T8103C TYPE OF RECRUITMENT: OPEN COMPETITIVE JOB OPPORTUNITY DEFINITION: Assists professional staff in providing support and referrals to clients. CLASSIFICATION STANDARDS: Positions allocable to this journey-level class work under the supervision of social services professional staff to assist in the provision of services to clients by performing clerical, and other sub-professional duties. Incumbents must demonstrate knowledge and understanding of the health, mental health, or social services programs to which the position is assigned and the problems of the community group being served. Community Health Worker is distinguished from Senior Community Worker in that the latter performs a broader range of responsibilities with increased complexity in areas such as community outreach, program-planning, and the provision of group-based social services. Essential Job Functions Serves and supports parents who have children detained by the Department of Children and Family Services (DCFS) to promote improvement in areas of self-esteem, motivation, and parenting. Provides guidance, coaching and support to parents as well as support to Children's Social Workers working with parents. Plans, coordinates and leads group and one-on-one meetings with parents wanting Parent in Partnership services to inform them about various available services. Ensures that all parents receive services from the Department to develop and achieve a community based approach to increase reunification. Serves as liaison between the Department and community agencies. Recruits and supports parents as they engage them over the phone, in Regional offices and Dependency Court. Provides recruitment outreach services and activities in effort to engage other potential parents; attends community information/resource, recruitment fairs and faith-based activities; provides information on the Parents in Partnership (PIP) to community members. Serves as an advocate for client access to departmental and community resources; facilitates relationships between the agency and the parents by communicating agency policies and programs to parents. Assists parents and family members in obtaining and completing application forms for benefits and services provided by monitoring the completion of questionnaires, conducting interviews and collecting basic data for the Department of Children and Family Services as well as other cities and Los Angeles County agencies. Receives service referrals from social workers, eligibility workers, and medical case workers to assist parents in a variety of ways such as obtaining food stamps and housing, medical, mental health, or substance abuse care. Provides emergency services to parents by making referrals to appropriate supportive agencies. Assists parents in completing necessary forms to obtain needed services. Participates in departmental and community meetings and workgroups, sharing their DCFS history when appropriate. Requirements SELECTION/SPECIALTY REQUIREMENTS: "Lived experience" * Individuals with histories of participating in Family Reunification services with DCFS and have been involved in individual/group counseling, domestic violence counseling, incarcerations, drug/alcohol rehabilitation and/or other programs in order to serve their time or rehabilitate. Applicants must have had ALL their DCFS cases closed for at least 12 months. *in order to meet the requirements for "Lived Experience" applicants who participated in the Family Reunification services with DCFS must attach certification of completion for court mandated programs in individual/group counseling, domestic violence counseling, incarcerations, drug/alcohol rehabilitation and/or other programs in order to serve their time or rehabilitate. These histories can make a unique contribution to the responsiveness and effectiveness of service delivery for the parent population. The inclusion of community health workers with "lived experience" supports and motivates parents to meet their service plan goals and unite with their children. This also helps the community at large understand this population and demonstrates that parents can change and provide safe and loving homes to their children. LICENSE: A valid California Class “C” Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II-Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. DESIRABLE QUALIFICATION: Experience coaching, mentoring and training parents to achieve their parenting goals. Experience performing public relations work/professional maintenance of a favorable public image by a company or other organization, which must include interaction and collaboration with parents and/or community residents at community events. Experience in preparing comprehensive reports, completing projects and analyzing reports using Microsoft Office (i.e. Excel, Word, Outlook, PowerPoint, etc.) SPECIAL REQUIREMENT INFORMATION: Confirmation of this experience are copies of certification provided to courts verifying completion of court requirements necessary to obtain custody of children in the care of Dependency Court or social workers. **Social Services includes the benefits and facilities such as education, food subsidies, health care, police, fire service, job training and subsidized housing, adoption, community management, policy research, and lobbying. Additional Information EXAMINATION CONTENT: This examination will consist of two parts: PART I: An Evaluation of Experience weighted 30% . Each candidate will be evaluated on the basis of information provided on his/her County of Los Angeles Employment Application and Supplemental Questionnaire that pertain to the areas of Selection/Specialty Requirements and Desirable Qualifications to determine the level and scope of the candidate's preparation for this position. Applicants must achieve a passing score of 70% or higher on Part I in order to be invited to the Part II. PART II: A multiple choice and/or simulation test, weighted 70% , measuring: • Customer Focus • Learning Potential • Responsibility • Following Instructions MULTIPLE-CHOICE AND SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Your responses to Questions 6 through 11 of the Supplemental Questionnaire will be used in the Evaluation for Experience (Part 1) . Candidates must meet the Selection/Specialty Requirements and receive a passing score of 70% or higher on each exam part in order to be placed on the eligible register. TRANSFER OF TEST COMPONENTS Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary. An interactive system for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Additional practice tests are available at https://www.shldirect.com/en-us/practice-tests/. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in this examination will be placed on the eligible register in the order of their score group for a period of (12) months following the date of promulgation. Applications will be processed on an as-received basis and promulgated to the eligible register. All notifications (e.g. Notices of Non-Acceptance, Notice of Results, etc.) will be emailed. Scores cannot be given over the phone. SPECIAL INFORMATION: FINGERPRINTING CLEARANCE AND BACKGROUND INVESTIGATION: All Department of Children and Family Services employees are fingerprinted and subject to criminal background check by the State Department of Justice and Federal Bureau of Investigation. Employment/Promotion is contingent upon passing the background checks. An individual with job-related convictions as defined by the DHR PPG 514 regarding "sensitive positions" may be withheld from appointment or may be discharged. APPOINTMENT INFORMATION: Candidates who are selected for employment must successfully complete the pre-employment requirements, which includes medical examination and psychological evaluation. Appointees must be willing to work after hours, weekend shifts and holidays. VACANCY INFORMATION: The Eligible Register resulting from this examination will be used to fill vacancies in the Department of Children and Family Services. AVAILABLE SHIFT: Any APPLICATION AND FILING INFORMATION: APPLICATIONS MUST BE FILED ONLINE ONLY. All applicants MUST complete the filing process ONLINE (via electronic submission). Applications by mail, fax, or in person will not be accepted. Applicants are required to submit a standard Los Angeles County Employment Application online and complete the Supplemental Questionnaire to be considered for this examination. Paper applications and/or resumes cannot be accepted in lieu of online application. Note: If you are unable to attach the required documents, you may e-mail them to DCFSExams@dcfs.lacounty.gov within fifteen (15) calendar days of filing. Please make sure to reference your full name (Last, First name), examination title and number on the subject line of your e-mail. Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application by using this website: hr.lacounty.gov Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection/Specialty Requirements and complete the Supplemental Questionnaire. Provide any relevant education, training, and experience in the spaces provided, so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, then it will be rejected. IMPORTANT NOTES: ALL information included in the application is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION . Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES : For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or a friend's user ID and password may erase a candidate's original application record. California Relay Services Phone: (800) 735-2922 ADA Coordinator Email: TestingAccommodations@hr.lacounty.gov Teletype Phone: ( 800) 899-4099 Alternate Teletype Phone: (800) 897-0077 Department Contact Name: Veronik Geragoosian Department Contact Phone: (213) 351-5898 Department Contact Email: DCFSExams@dcfs.lacounty.gov For detailed information, please click here