Alameda County
Pleasanton, California, United States
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Applications must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for filing. Applications will only be accepted on-line. Languages: QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRINYA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BIWEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE AGENCY Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS’s core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County. Alameda Child Support Services’ culture and business operations are shaped by the following key principles: Family Focused : Partner with families to eliminate barriers to providing reliable child support to their children. Dynamic Workforce : Attract, retain, and develop a highly skilled and engaged workforce. Operational Excellence : Focus on the highest level of performance and efficiency in our service delivery. Innovation : Meet the needs of families through creative solutions. Collaboration : Partner with the community to create an ecosystem of support services. For more information about Alameda County Child Support Services, click HERE . For more information about the State of CA Child Support, click HERE . THE POSITION: Under general supervision, Lead Customer Service Representative acts as lead and provide first line customer service in a high volume, public contact environment; investigate and resolve escalated customer service inquiries and calls from the general public; review work in progress; assist in writing procedures for review by the Customer Service Supervisor; participate in the training and evaluation of customer service staff; and perform related duties as required. This is the specialized/advanced journey level classification in the Child Support Customer Service Representative series located in the Alameda County of Child Support Services (ACCSS). Positions allocated to this classification are primarily responsible for providing lead support to customer service representative staff and the Customer Service Supervisor within the division. This classification is distinguished from the higher-level classification of Customer Service Supervisor in that the latter functions as a first-line supervisor over customer service representatives and leads, and related support staff, while the former functions as a lead classification. For more detailed information about the job classification, please visit: Lead Customer Service Representative (#1155) MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six months of full-time experience in the classification of Child Support Assistant I or Customer Service Representative in the Alameda County classified service. OR II Experience : The equivalent of two years of full-time experience in a high-volume customer service call center or high-volume customer contact environment, including experience with online or chat, one year of which must have included lead responsibility. OR III Experience : Any combination of training, education, or experience which would provide an applicant with the required knowledge, skills, and abilities listed below. Substitution : A bachelor’s degree from an accredited college or university may be substituted for six (6) months of the required experience in patterns II and III above. Special Requirements : A thorough pre-employment background investigation, including fingerprinting, will be conducted for all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction may be disqualifying. Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS Knowledge of : Customer service principles and models, including techniques and practices for providing effective customer service in challenging situations to individuals from various social-economic and ethnic groups. Lead work and staff development techniques and practices. Automated systems capability and applications; modern office practices and procedures, including the use of standard computer programs such as Microsoft Word, Excel, and Outlook. Customer contact technology through a variety of communication channels, including but not limited to in-person, over the telephone, and through remote services and written correspondence. Business arithmetic. Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents. Legal terminology applicable to child support documents. Modern customer contact center technology. Techniques and practices for effectively managing interactions with disruptive and confrontational individuals. Ability to : Perform multiple tasks simultaneously. Interpret, apply, and explain complex rules, policies, and procedures to others and answer a variety of questions related to department programs and processes. Exercise sound judgment when prioritizing, organizing, assigning, and monitoring operations and workload. Adopt and implement customer service models/philosophy; assist in the development and delivery of customer service-related training. Perform keyboarding and data entry with accuracy and efficiency. Use a multi-line, call center, and phone system. Establish and maintain effective working relationships with staff, peers, other agencies, and the public. Maintain confidentiality. Learn and apply specific operations and procedures of the job. Give effective feedback to coach and encourage customer service representatives to perform at their best. Contribute to the overall team effort to meet and exceed team performance goals (this includes quantitative and qualitative goals which are set by the department). Prioritize work to meet individual and team goals. Respond to customer inquiries within established turnaround times. Evaluate inquiries and offer appropriate solutions. Listen, understand, follow, and communicate oral and written directions and apply them effectively in a variety of situations. Use sound judgment when evaluating a wide variety of information and choose the best solution from several options; initiate appropriate actions within prescribed guidelines. Communicate effectively orally and in writing. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. ** CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. ** We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00:00 p.m., Friday April 26, 2024 Review of Minimum Qualifications: May 3, 2024 Virtual Civil Service Pre-Recorded Oral Examination *: week of June 3, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Rosario Jones | Human Resources Analyst Human Resource Services, County of Alameda 510-891-5737 | Email: Rosario.Jones@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 4/26/2024 5:00:00 PM
Apr 02, 2024
Full Time
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Applications must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for filing. Applications will only be accepted on-line. Languages: QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRINYA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BIWEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE AGENCY Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS’s core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County. Alameda Child Support Services’ culture and business operations are shaped by the following key principles: Family Focused : Partner with families to eliminate barriers to providing reliable child support to their children. Dynamic Workforce : Attract, retain, and develop a highly skilled and engaged workforce. Operational Excellence : Focus on the highest level of performance and efficiency in our service delivery. Innovation : Meet the needs of families through creative solutions. Collaboration : Partner with the community to create an ecosystem of support services. For more information about Alameda County Child Support Services, click HERE . For more information about the State of CA Child Support, click HERE . THE POSITION: Under general supervision, Lead Customer Service Representative acts as lead and provide first line customer service in a high volume, public contact environment; investigate and resolve escalated customer service inquiries and calls from the general public; review work in progress; assist in writing procedures for review by the Customer Service Supervisor; participate in the training and evaluation of customer service staff; and perform related duties as required. This is the specialized/advanced journey level classification in the Child Support Customer Service Representative series located in the Alameda County of Child Support Services (ACCSS). Positions allocated to this classification are primarily responsible for providing lead support to customer service representative staff and the Customer Service Supervisor within the division. This classification is distinguished from the higher-level classification of Customer Service Supervisor in that the latter functions as a first-line supervisor over customer service representatives and leads, and related support staff, while the former functions as a lead classification. For more detailed information about the job classification, please visit: Lead Customer Service Representative (#1155) MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six months of full-time experience in the classification of Child Support Assistant I or Customer Service Representative in the Alameda County classified service. OR II Experience : The equivalent of two years of full-time experience in a high-volume customer service call center or high-volume customer contact environment, including experience with online or chat, one year of which must have included lead responsibility. OR III Experience : Any combination of training, education, or experience which would provide an applicant with the required knowledge, skills, and abilities listed below. Substitution : A bachelor’s degree from an accredited college or university may be substituted for six (6) months of the required experience in patterns II and III above. Special Requirements : A thorough pre-employment background investigation, including fingerprinting, will be conducted for all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction may be disqualifying. Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS Knowledge of : Customer service principles and models, including techniques and practices for providing effective customer service in challenging situations to individuals from various social-economic and ethnic groups. Lead work and staff development techniques and practices. Automated systems capability and applications; modern office practices and procedures, including the use of standard computer programs such as Microsoft Word, Excel, and Outlook. Customer contact technology through a variety of communication channels, including but not limited to in-person, over the telephone, and through remote services and written correspondence. Business arithmetic. Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents. Legal terminology applicable to child support documents. Modern customer contact center technology. Techniques and practices for effectively managing interactions with disruptive and confrontational individuals. Ability to : Perform multiple tasks simultaneously. Interpret, apply, and explain complex rules, policies, and procedures to others and answer a variety of questions related to department programs and processes. Exercise sound judgment when prioritizing, organizing, assigning, and monitoring operations and workload. Adopt and implement customer service models/philosophy; assist in the development and delivery of customer service-related training. Perform keyboarding and data entry with accuracy and efficiency. Use a multi-line, call center, and phone system. Establish and maintain effective working relationships with staff, peers, other agencies, and the public. Maintain confidentiality. Learn and apply specific operations and procedures of the job. Give effective feedback to coach and encourage customer service representatives to perform at their best. Contribute to the overall team effort to meet and exceed team performance goals (this includes quantitative and qualitative goals which are set by the department). Prioritize work to meet individual and team goals. Respond to customer inquiries within established turnaround times. Evaluate inquiries and offer appropriate solutions. Listen, understand, follow, and communicate oral and written directions and apply them effectively in a variety of situations. Use sound judgment when evaluating a wide variety of information and choose the best solution from several options; initiate appropriate actions within prescribed guidelines. Communicate effectively orally and in writing. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. ** CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. ** We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00:00 p.m., Friday April 26, 2024 Review of Minimum Qualifications: May 3, 2024 Virtual Civil Service Pre-Recorded Oral Examination *: week of June 3, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Rosario Jones | Human Resources Analyst Human Resource Services, County of Alameda 510-891-5737 | Email: Rosario.Jones@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 4/26/2024 5:00:00 PM
TEXAS PARKS AND WILDLIFE
Lamarque, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Captain Fred Ruiz, (409) 739-1947 PHYSICAL WORK ADDRESS: Law Enforcement Region 4 La Marque Office, 12007 Delaney Road, LaMarque, TX 77568 GENERAL DESCRIPTION Under the direction of the Captain, Game Warden, this position performs complex (journey-level) customer service and administrative support work for the Law Enforcement Division Regional or District Office. Work involves providing customer service support and receiving and responding to public inquiries for information regarding hunting & fishing licenses, boat titling & registration and other services. Prepares, interprets, and disseminates information concerning rules, regulations and policies. Responsible for entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports. Works under general supervision, with limited latitude for initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: • Graduation from High School or GED. Experience: • Four years experience in customer service, clerical or administrative support work. Licensure: • Applicant must possess a valid class "C" Texas driver's license. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office administration and administrative support practices; Knowledge of Agency, Division and Regional policies, procedures and programs; Knowledge of Agency, Division and Regional organization and operations; Knowledge of filing and records management systems, forms design principles, and other office procedures and terminology; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in using professional telephone etiquette; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment and software; Skill in using MS Word, Excel and Outlook; Skill in using agency computer software including: BRITS, LES, MCI/TLC and CAPPS; Skill in organizing workloads and changing priorities; Skill in managing several projects simultaneously Skill in meeting deadlines; Skill in problem solving; Skill in identifying, researching and compiling information; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to maintain strict confidentiality; Ability to accurately follow instructions; Ability to work under stressful conditions; Ability to interpret and explain TPWD, Law Enforcement Division and regional policies, procedures and programs to customers and constituent groups; Ability to multi-task, organize workloads, adjust to changing priorities and work under tight deadlines; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to develop and present training material; Ability to train others; Ability to accurately handle cash and account for revenue collected; Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday; Required to work overtime as necessary Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Required to pass a national fingerprint-based background check to maintain employment; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 30, 2024, 11:59:00 PM
Apr 17, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Captain Fred Ruiz, (409) 739-1947 PHYSICAL WORK ADDRESS: Law Enforcement Region 4 La Marque Office, 12007 Delaney Road, LaMarque, TX 77568 GENERAL DESCRIPTION Under the direction of the Captain, Game Warden, this position performs complex (journey-level) customer service and administrative support work for the Law Enforcement Division Regional or District Office. Work involves providing customer service support and receiving and responding to public inquiries for information regarding hunting & fishing licenses, boat titling & registration and other services. Prepares, interprets, and disseminates information concerning rules, regulations and policies. Responsible for entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports. Works under general supervision, with limited latitude for initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: • Graduation from High School or GED. Experience: • Four years experience in customer service, clerical or administrative support work. Licensure: • Applicant must possess a valid class "C" Texas driver's license. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office administration and administrative support practices; Knowledge of Agency, Division and Regional policies, procedures and programs; Knowledge of Agency, Division and Regional organization and operations; Knowledge of filing and records management systems, forms design principles, and other office procedures and terminology; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in using professional telephone etiquette; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment and software; Skill in using MS Word, Excel and Outlook; Skill in using agency computer software including: BRITS, LES, MCI/TLC and CAPPS; Skill in organizing workloads and changing priorities; Skill in managing several projects simultaneously Skill in meeting deadlines; Skill in problem solving; Skill in identifying, researching and compiling information; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to maintain strict confidentiality; Ability to accurately follow instructions; Ability to work under stressful conditions; Ability to interpret and explain TPWD, Law Enforcement Division and regional policies, procedures and programs to customers and constituent groups; Ability to multi-task, organize workloads, adjust to changing priorities and work under tight deadlines; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to develop and present training material; Ability to train others; Ability to accurately handle cash and account for revenue collected; Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday; Required to work overtime as necessary Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Required to pass a national fingerprint-based background check to maintain employment; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 30, 2024, 11:59:00 PM
WAKE COUNTY, NC
Raleigh, North Carolina, United States
What You'll Be Doing Wake County Health and Human Services is seeking a shining star Customer Service rep with a friendly and positive attitude ready for a rewarding career in civil service! We are currently seeking an energetic Customer Service Representative with a desire to help families, the elderly and children receive the help and services they need to live healthy lives in our community. The Customer Service Representative will provide customer service to citizens of Wake County and employees. This position will work mainly with the Family and Children’s Medicaid (FCMA) and Food and Nutrition Services (FNS) teams. This position offers the unique opportunity to work with and learn about programs and sections of Human Services with an award-winning local government preparing you for a long, stable career in civil service with career advancement and growth opportunities, free educational and training classes, tuition reimbursement programs, potential eligibility in the Public Service Loan Forgiveness (PSLF) Program, online University Discounts and more. Click on the link below to see our 2024 employee benefits package to find out more about the innovative ways Wake County takes care of, supports, and encourages our employees to grow to their full potential. Apply today to join #TeamWake Wake County Employee Benefits 2024 2024 Benefits Guide - FINAL 11.1.23.pdf (amazonaws.com) About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) High school diploma or GED Six months of job-related experience Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Fluency in Spanish NCFAST experience OnBase experience Excellent customer service skills Additional administrative or accounting training Two years or more administrative experience Human Services experience How Will We Know You're 'The One'? Client/Customer Service Communication Data Collection Interpersonal Skills Teamwork Attention to Detail About This Position Location: Human Services Center Swinburne Raleigh, NC 27609 Employment Type: Regular Work Schedule: Mon - Fri 8:00 am - 5:15 pm Hiring Range: 16.65 - 27.48 Posting Closing Date: 7:00 pm on 4/24/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Apr 19, 2024
What You'll Be Doing Wake County Health and Human Services is seeking a shining star Customer Service rep with a friendly and positive attitude ready for a rewarding career in civil service! We are currently seeking an energetic Customer Service Representative with a desire to help families, the elderly and children receive the help and services they need to live healthy lives in our community. The Customer Service Representative will provide customer service to citizens of Wake County and employees. This position will work mainly with the Family and Children’s Medicaid (FCMA) and Food and Nutrition Services (FNS) teams. This position offers the unique opportunity to work with and learn about programs and sections of Human Services with an award-winning local government preparing you for a long, stable career in civil service with career advancement and growth opportunities, free educational and training classes, tuition reimbursement programs, potential eligibility in the Public Service Loan Forgiveness (PSLF) Program, online University Discounts and more. Click on the link below to see our 2024 employee benefits package to find out more about the innovative ways Wake County takes care of, supports, and encourages our employees to grow to their full potential. Apply today to join #TeamWake Wake County Employee Benefits 2024 2024 Benefits Guide - FINAL 11.1.23.pdf (amazonaws.com) About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) High school diploma or GED Six months of job-related experience Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Fluency in Spanish NCFAST experience OnBase experience Excellent customer service skills Additional administrative or accounting training Two years or more administrative experience Human Services experience How Will We Know You're 'The One'? Client/Customer Service Communication Data Collection Interpersonal Skills Teamwork Attention to Detail About This Position Location: Human Services Center Swinburne Raleigh, NC 27609 Employment Type: Regular Work Schedule: Mon - Fri 8:00 am - 5:15 pm Hiring Range: 16.65 - 27.48 Posting Closing Date: 7:00 pm on 4/24/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
MISSOULA COUNTY, MONTANA
Missoula, Montana, United States
Definition Priority Application Date: March 28, 2024 by 5:00 PM (Mountain Time) Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled. TO APPLY: Please complete all sections of the online application , even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Please include with your completed application the following attachments: Cover Letter. Please address in your Cover Letter your experience working in a medical office, dental office, or a call center. Incomplete applications and applications without required attachments will be disqualified. Complete job description available upon request to the Department of Human Resources. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula! Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. The Partnership Health Center PSR Team engages in department and inter-department celebrations and recognition on a regular basis. Our Call Center PSR team is located on the Partnership Health Center campus. Join a fast-paced and supportive environment answering inbound calls to our health center. In the Creamery building, Dental PSRs work in a close team environment with dental assistants, hygienists, and dentists; Medical PSRs team-up with medical assistants and providers to provide exceptional patient care and experience. Experience in a Call Center or prior work in a dental or medical office is preferred. Performs a variety of clerical and reception duties; assesses patient income information and determines eligibility for discounted fees or services at Partnership Health Center (PHC). Representative Examples of Work Greets and registers patients for appointments; receives and screens incoming telephone calls; records messages and routes calls to appropriate departments. Schedules patient appointments and enters patient information into the computer following established protocols; prints and distributes daily schedules; makes appointment reminder calls to patients. Reviews patient charts for required updates to medical forms; verifies income and payor sources; updates patient information in charts and computer system. Interviews patients in need of financial assistance. Informs patients about the sliding fee scale and eligibility requirements. Obtains proof of income documentation, determines eligibility, and places patient on the sliding fee scale. Maintains documentation and follows up with patients to ensure completion of application process. Refers patients to a Senior or Lead Patient Services Representative if eligible for Medicaid, Medicare, or for help purchasing insurance. Calculates nominal fees and collects money for patient visit and outstanding amounts owed by patient. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Works as member of a patient care team(s) assisting clinical staff to ensure efficient, accurate scheduling practices and quality patient care. Facilitates patient flow so patients are seen in a timely manner. Communicates schedule delays and changes to patients. Assures that front and back doors are locked at the end of the shift. Straightens chairs and magazines in lobby area. May be responsible for managing waiting and/or cancelation lists for assigned care team(s). May assist patients to fill out medical information/forms. May assist with medical records or secretarial support services. Performs related work as required or directed. SUPERVISION RECEIVED : Works under the general supervision of Director of Patient Services. Note: The Finance office will train and audit sliding fee scale calculations and provide guidance and recommendations for improvement as needed. SUPERVISION EXERCISED : None. May explain and review work procedures with work study students, volunteers or intermittent employees. WORKING RELATIONSHIPS : Has numerous contacts with the general public and persons from other PHC departments on routine matters for the purpose of giving and obtaining information. Has regular contact with PHC Finance Office staff for guidance and recommendations on sliding fee scale calculations and to coordinate efforts. Regular contact with other members of the provider care team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: KNOWLEDGE : Working knowledge of modern medical office practices and procedures, including computerized scheduling for patient visits. Working knowledge of medical terminology. Working knowledge of business English, spelling, punctuation and math. Working knowledge of the principles and practices of Medicare/Medicaid billing. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. Working knowledge of PHC’s sliding fee scale eligibility requirements and process. Working knowledge of eligibility factors for Medicare and Medicaid. Basic knowledge of the rules and regulations of the Affordable Care Act. SKILLS : Skill in the use of modern office machines and multi-line phone systems. Skill in the use of data entry equipment as demonstrated by basic keyboarding speed (35 WPM). ABILITIES : Ability to learn assigned tasks and procedures. Ability to perform detailed work in a precise and accurate manner, manage multiple tasks and priorities, work independently and work in a stressful and hectic environment. Ability to collect and reconcile large sums of money. Ability to use initiative and good judgment and sufficient maturity to handle the confidential aspects of the work. Ability to communicate effectively in the English language, orally and in writing. Ability to establish and maintain effective working relationships with diverse individuals and groups. Ability to always put patients at the center of PHC’s service model and carry out supportive customer service in all duties. Ability to work as a part of a team, proactively seeking out ways to help patients and co-workers alike. Minimum Qualifications An equivalent combination of education and experience may be considered. EDUCATION : Requires high school graduation or GED. EXPERIENCE : Requires one year of face to face customer service experience. SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. This position is not eligible for remote work. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light lifting and carrying of files or supplies (up to 20 lbs.). Work may include early morning or evening hours. The employee may risk exposure to communicable diseases. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses. Closing Date/Time: Continuous
Mar 23, 2024
Full Time
Definition Priority Application Date: March 28, 2024 by 5:00 PM (Mountain Time) Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled. TO APPLY: Please complete all sections of the online application , even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Please include with your completed application the following attachments: Cover Letter. Please address in your Cover Letter your experience working in a medical office, dental office, or a call center. Incomplete applications and applications without required attachments will be disqualified. Complete job description available upon request to the Department of Human Resources. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula! Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. The Partnership Health Center PSR Team engages in department and inter-department celebrations and recognition on a regular basis. Our Call Center PSR team is located on the Partnership Health Center campus. Join a fast-paced and supportive environment answering inbound calls to our health center. In the Creamery building, Dental PSRs work in a close team environment with dental assistants, hygienists, and dentists; Medical PSRs team-up with medical assistants and providers to provide exceptional patient care and experience. Experience in a Call Center or prior work in a dental or medical office is preferred. Performs a variety of clerical and reception duties; assesses patient income information and determines eligibility for discounted fees or services at Partnership Health Center (PHC). Representative Examples of Work Greets and registers patients for appointments; receives and screens incoming telephone calls; records messages and routes calls to appropriate departments. Schedules patient appointments and enters patient information into the computer following established protocols; prints and distributes daily schedules; makes appointment reminder calls to patients. Reviews patient charts for required updates to medical forms; verifies income and payor sources; updates patient information in charts and computer system. Interviews patients in need of financial assistance. Informs patients about the sliding fee scale and eligibility requirements. Obtains proof of income documentation, determines eligibility, and places patient on the sliding fee scale. Maintains documentation and follows up with patients to ensure completion of application process. Refers patients to a Senior or Lead Patient Services Representative if eligible for Medicaid, Medicare, or for help purchasing insurance. Calculates nominal fees and collects money for patient visit and outstanding amounts owed by patient. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Works as member of a patient care team(s) assisting clinical staff to ensure efficient, accurate scheduling practices and quality patient care. Facilitates patient flow so patients are seen in a timely manner. Communicates schedule delays and changes to patients. Assures that front and back doors are locked at the end of the shift. Straightens chairs and magazines in lobby area. May be responsible for managing waiting and/or cancelation lists for assigned care team(s). May assist patients to fill out medical information/forms. May assist with medical records or secretarial support services. Performs related work as required or directed. SUPERVISION RECEIVED : Works under the general supervision of Director of Patient Services. Note: The Finance office will train and audit sliding fee scale calculations and provide guidance and recommendations for improvement as needed. SUPERVISION EXERCISED : None. May explain and review work procedures with work study students, volunteers or intermittent employees. WORKING RELATIONSHIPS : Has numerous contacts with the general public and persons from other PHC departments on routine matters for the purpose of giving and obtaining information. Has regular contact with PHC Finance Office staff for guidance and recommendations on sliding fee scale calculations and to coordinate efforts. Regular contact with other members of the provider care team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: KNOWLEDGE : Working knowledge of modern medical office practices and procedures, including computerized scheduling for patient visits. Working knowledge of medical terminology. Working knowledge of business English, spelling, punctuation and math. Working knowledge of the principles and practices of Medicare/Medicaid billing. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. Working knowledge of PHC’s sliding fee scale eligibility requirements and process. Working knowledge of eligibility factors for Medicare and Medicaid. Basic knowledge of the rules and regulations of the Affordable Care Act. SKILLS : Skill in the use of modern office machines and multi-line phone systems. Skill in the use of data entry equipment as demonstrated by basic keyboarding speed (35 WPM). ABILITIES : Ability to learn assigned tasks and procedures. Ability to perform detailed work in a precise and accurate manner, manage multiple tasks and priorities, work independently and work in a stressful and hectic environment. Ability to collect and reconcile large sums of money. Ability to use initiative and good judgment and sufficient maturity to handle the confidential aspects of the work. Ability to communicate effectively in the English language, orally and in writing. Ability to establish and maintain effective working relationships with diverse individuals and groups. Ability to always put patients at the center of PHC’s service model and carry out supportive customer service in all duties. Ability to work as a part of a team, proactively seeking out ways to help patients and co-workers alike. Minimum Qualifications An equivalent combination of education and experience may be considered. EDUCATION : Requires high school graduation or GED. EXPERIENCE : Requires one year of face to face customer service experience. SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. This position is not eligible for remote work. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light lifting and carrying of files or supplies (up to 20 lbs.). Work may include early morning or evening hours. The employee may risk exposure to communicable diseases. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses. Closing Date/Time: Continuous
State of Missouri
Jefferson City, Missouri, United States
Customer Service Representative-Financial Services Bureau Department of Revenue Annual Salary: $ 28,176.48 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR's Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Our Customer Service Representative works within our Financial Services Bureau and helps assist customers on motor vehicle refunds regarding overpayments on taxes and fees. The ideal candidate should have excellent customer service skills, as well as, knowledge of motor vehicle laws and procedures. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: Apply a variety of laws, rules, policies, and procedure to verify refund eligibility Process eligible motor vehicle refunds in a timely and accurate manner Communicate with customers via telephone, email, or letter regarding application status and missing documentation Interpret and explain rules, regulations and policies to customers Maintain both an internal email, voicemail inbox and respond to customers accordingly CORE COMPENTENCIES NEEDED: Strategic Thinking Computer Literacy Effective Writing Self-directed Attention to Detail Clear Communication QUALIFICATIONS: High School diploma or high school equivalency certificate 2-4 years' experience as an associate customer service representative or closely related work Preferred knowledge of motor vehicle policies and procedures PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer. Closing Date/Time: 2024-05-18
Apr 19, 2024
Full Time
Customer Service Representative-Financial Services Bureau Department of Revenue Annual Salary: $ 28,176.48 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR's Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: Our Customer Service Representative works within our Financial Services Bureau and helps assist customers on motor vehicle refunds regarding overpayments on taxes and fees. The ideal candidate should have excellent customer service skills, as well as, knowledge of motor vehicle laws and procedures. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: Apply a variety of laws, rules, policies, and procedure to verify refund eligibility Process eligible motor vehicle refunds in a timely and accurate manner Communicate with customers via telephone, email, or letter regarding application status and missing documentation Interpret and explain rules, regulations and policies to customers Maintain both an internal email, voicemail inbox and respond to customers accordingly CORE COMPENTENCIES NEEDED: Strategic Thinking Computer Literacy Effective Writing Self-directed Attention to Detail Clear Communication QUALIFICATIONS: High School diploma or high school equivalency certificate 2-4 years' experience as an associate customer service representative or closely related work Preferred knowledge of motor vehicle policies and procedures PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer. Closing Date/Time: 2024-05-18
MISSOULA COUNTY, MONTANA
Missoula, Montana, United States
Definition This is a part-time opportunity with many benefits! As a Missoula County employee, you will be part of a team that is committed to positively impacting the community. The base rate of pay for this position is $20.61 per hour.. The Health Department is seeking a CLIENT SERVICES REPRESENTATIVE to join their team. This position performs duties requiring responsible judgement and close adherence to Vaccine for Children (VFC) and private payor policies and protocols, including a variety of advanced clerical, reception and claims duties such as assessing client payor source and income to determine eligibility for publicly and privately funded vaccinations, and other support duties for the Missoula City-County Health Department (MCCHD) Immunization Clinic. Details: Priority screening will begin on Friday, March 22, 2024 . It is in your best interest to apply by this date. Applications will continue to be accepted until an adequate applicant pool has been established, or the position has been filled. To Apply: Please complete all sections of the online application, even if a resume is submitted. Please include with a complete application the following attachments: The results of a Montana Job Service ESkills General Typing Test. Please call Laurie Dunagan or Marilyn Smith at 406-728-7060 and they will e-mail you the link to the test. Please attach a printed version of your test results that show your wpm (words per minute) score. Typing tests from other agencies/companies will not be accepted. Links to typing test results will not be accepted. In addition to the typing test please also attach a letter of interest and a resume. Incomplete applications may be disqualified. Complete job description available upon request to the Department of Human Resources. Representative Examples of Work Greets and registers clients for walk-in or scheduled appointments; accurately enters client information into computer system following established protocols; receives incoming telephone calls; answers inquiries from the public and/or directs to appropriate department. Reviews and updates client electronic health record (EHR) including demographic and insurance information; verifies income and payor sources. Data enters historical immunization records into the state immunization registry, de-duplicates and merges immunization records, processes immunization records requests. Scans paper files into electronic health records. Interviews clients to determine health coverage as it applies to private and public funded vaccine programs. Informs clients about publicly funded vaccine programs, the sliding fee scale and eligibility requirements. Determines eligibility and communicates eligibility status to clinical staff. Keeps up to date with changes in insurance protocols as it relates to immunizations. Schedules appointments according to CDC recommended vaccine schedules and international traveling recommendations. Makes appointment reminder calls/emails. Responsible for managing waiting list. Calculates client visit fees, collects money and outstanding amounts owed by client and assists with claim preparation. Submits claims to third party billing entities. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Takes notes and prepares meeting minutes as directed. Compiles data for reporting requirements for contracts, grants, and general clinic operations. Works as member of a client care team, assisting clinical staff to ensure efficient, accurate scheduling practices and quality client care. Communicates courteously and effectively with clients, families, visitors and staff. Utilizes language translation services for non-English speaking patients. Facilitates client flow so clients are seen in a timely manner. Communicates schedule delays and changes to clients. Drives a County vehicle and transports supplies to off-site locations for conducting immunization clinics. Participates in the development and implementation of the Division’s strategic plan; quality improvement and performance management, workforce development, and accreditation requirements. Participates in the department’s strategic programs across divisions. Works within the incident command structure during emergencies. Performs regular quality assurance checks on scheduling, check-in and check-out processes, insurance eligibility, and immunization data. Minimum Qualifications Requires high school graduation or GED. Requires one year of face-to-face customer service experience or working in an office or medical setting. SPECIAL REQUIREMENTS : New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safety of any person. Requires CPR certification. Requires a current Montana driver’s license. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light to moderate lifting and carrying of files or clinic supplies (up to 50 lbs.). The employee may risk exposure to communicable diseases. Requires working outside of the normal workday hours. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!Missoula County covers over 2,618 square miles of mountain lands varying in topography and climate from temperate river valleys to snow-capped peaks. Five large valleys and two major rivers wind through this mountainous region. Missoula County is large and diverse, featuring everything from the spectacular scenery of Clark Fork River running through town to lush ranches and a growing economy of small business. Skiers, outdoor enthusiasts, wildlife watchers, mothers and fathers, business owners, vacationers, fisherman, retirees, students, and many others have grown to love Missoula County's boundless opportunities. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses.
Mar 09, 2024
Definition This is a part-time opportunity with many benefits! As a Missoula County employee, you will be part of a team that is committed to positively impacting the community. The base rate of pay for this position is $20.61 per hour.. The Health Department is seeking a CLIENT SERVICES REPRESENTATIVE to join their team. This position performs duties requiring responsible judgement and close adherence to Vaccine for Children (VFC) and private payor policies and protocols, including a variety of advanced clerical, reception and claims duties such as assessing client payor source and income to determine eligibility for publicly and privately funded vaccinations, and other support duties for the Missoula City-County Health Department (MCCHD) Immunization Clinic. Details: Priority screening will begin on Friday, March 22, 2024 . It is in your best interest to apply by this date. Applications will continue to be accepted until an adequate applicant pool has been established, or the position has been filled. To Apply: Please complete all sections of the online application, even if a resume is submitted. Please include with a complete application the following attachments: The results of a Montana Job Service ESkills General Typing Test. Please call Laurie Dunagan or Marilyn Smith at 406-728-7060 and they will e-mail you the link to the test. Please attach a printed version of your test results that show your wpm (words per minute) score. Typing tests from other agencies/companies will not be accepted. Links to typing test results will not be accepted. In addition to the typing test please also attach a letter of interest and a resume. Incomplete applications may be disqualified. Complete job description available upon request to the Department of Human Resources. Representative Examples of Work Greets and registers clients for walk-in or scheduled appointments; accurately enters client information into computer system following established protocols; receives incoming telephone calls; answers inquiries from the public and/or directs to appropriate department. Reviews and updates client electronic health record (EHR) including demographic and insurance information; verifies income and payor sources. Data enters historical immunization records into the state immunization registry, de-duplicates and merges immunization records, processes immunization records requests. Scans paper files into electronic health records. Interviews clients to determine health coverage as it applies to private and public funded vaccine programs. Informs clients about publicly funded vaccine programs, the sliding fee scale and eligibility requirements. Determines eligibility and communicates eligibility status to clinical staff. Keeps up to date with changes in insurance protocols as it relates to immunizations. Schedules appointments according to CDC recommended vaccine schedules and international traveling recommendations. Makes appointment reminder calls/emails. Responsible for managing waiting list. Calculates client visit fees, collects money and outstanding amounts owed by client and assists with claim preparation. Submits claims to third party billing entities. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Takes notes and prepares meeting minutes as directed. Compiles data for reporting requirements for contracts, grants, and general clinic operations. Works as member of a client care team, assisting clinical staff to ensure efficient, accurate scheduling practices and quality client care. Communicates courteously and effectively with clients, families, visitors and staff. Utilizes language translation services for non-English speaking patients. Facilitates client flow so clients are seen in a timely manner. Communicates schedule delays and changes to clients. Drives a County vehicle and transports supplies to off-site locations for conducting immunization clinics. Participates in the development and implementation of the Division’s strategic plan; quality improvement and performance management, workforce development, and accreditation requirements. Participates in the department’s strategic programs across divisions. Works within the incident command structure during emergencies. Performs regular quality assurance checks on scheduling, check-in and check-out processes, insurance eligibility, and immunization data. Minimum Qualifications Requires high school graduation or GED. Requires one year of face-to-face customer service experience or working in an office or medical setting. SPECIAL REQUIREMENTS : New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safety of any person. Requires CPR certification. Requires a current Montana driver’s license. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light to moderate lifting and carrying of files or clinic supplies (up to 50 lbs.). The employee may risk exposure to communicable diseases. Requires working outside of the normal workday hours. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!Missoula County covers over 2,618 square miles of mountain lands varying in topography and climate from temperate river valleys to snow-capped peaks. Five large valleys and two major rivers wind through this mountainous region. Missoula County is large and diverse, featuring everything from the spectacular scenery of Clark Fork River running through town to lush ranches and a growing economy of small business. Skiers, outdoor enthusiasts, wildlife watchers, mothers and fathers, business owners, vacationers, fisherman, retirees, students, and many others have grown to love Missoula County's boundless opportunities. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses.
CHARLESTON COUNTY, SC
North Charleston, SC, United States
Description The Customer Service Representative II position serves as the central communication point for the Community Development and Revitalization department and assists the public with completing applications in Neighborly. This is a Temporary Position and No Benefits are associated with it. HIRING HOURLY RANGE: $16.26 - $21.31 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, SUNDAY, 6/30/2024. Duties and Responsibilities ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate the importance of functions.) 1. Enters and updates information in Neighborly, the software used to track applications for various programs. 2. Assists with answering the main phone line and provides information to the caller or transfers phone calls appropriately. 3. Assists with greeting visitors to the building and providing information or referring the individuals to the designated staff member. 4. Assists with receiving and processing incoming and outgoing mail. 5. Participates in outreach for department services. 6. Maintains a detailed programmatic knowledge of the department programs. 7. Performs other duties or assumes other responsibilities as apparent or assigned. Minimum Qualifications 1. High School Diploma or GED required. 2. Associate Degree preferred. 3. Four (4) years or more of successful experience in an administrative position. 4. Must possess a valid SC Driver license (or obtain within three (3) months of hire) and meet the requirements of the County's motor vehicle policy. Knowledge, Skills and Abilities SUCCESS FACTORS: 1. Display honesty, trustworthiness, dependability, and respectfulness at all times. 2. Relate to routine operations in a manner that is consistent with existing solutions to problems to conform to established policies and procedures. 3. Analyze and interpret data and other information before preparation of reports. 4. Embrace change and actively support all efforts to improve processes and increase cooperation, communication, and collaboration between and among co-workers, departments, County officials, officials from other jurisdictions, the business community, and the general public. 5. Demonstrate sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments on or before the deadline. 6. Safeguard confidential information and use or disclose the information only as expressly authorized or specifically required while performing specific job duties. 7. Attentive to the County's standards for customer service, accuracy, quality, and efficiency as outlined in County policies and procedures and ensure that all work performed meets those standards.Closing Date/Time:
Mar 22, 2024
Temporary
Description The Customer Service Representative II position serves as the central communication point for the Community Development and Revitalization department and assists the public with completing applications in Neighborly. This is a Temporary Position and No Benefits are associated with it. HIRING HOURLY RANGE: $16.26 - $21.31 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, SUNDAY, 6/30/2024. Duties and Responsibilities ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate the importance of functions.) 1. Enters and updates information in Neighborly, the software used to track applications for various programs. 2. Assists with answering the main phone line and provides information to the caller or transfers phone calls appropriately. 3. Assists with greeting visitors to the building and providing information or referring the individuals to the designated staff member. 4. Assists with receiving and processing incoming and outgoing mail. 5. Participates in outreach for department services. 6. Maintains a detailed programmatic knowledge of the department programs. 7. Performs other duties or assumes other responsibilities as apparent or assigned. Minimum Qualifications 1. High School Diploma or GED required. 2. Associate Degree preferred. 3. Four (4) years or more of successful experience in an administrative position. 4. Must possess a valid SC Driver license (or obtain within three (3) months of hire) and meet the requirements of the County's motor vehicle policy. Knowledge, Skills and Abilities SUCCESS FACTORS: 1. Display honesty, trustworthiness, dependability, and respectfulness at all times. 2. Relate to routine operations in a manner that is consistent with existing solutions to problems to conform to established policies and procedures. 3. Analyze and interpret data and other information before preparation of reports. 4. Embrace change and actively support all efforts to improve processes and increase cooperation, communication, and collaboration between and among co-workers, departments, County officials, officials from other jurisdictions, the business community, and the general public. 5. Demonstrate sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments on or before the deadline. 6. Safeguard confidential information and use or disclose the information only as expressly authorized or specifically required while performing specific job duties. 7. Attentive to the County's standards for customer service, accuracy, quality, and efficiency as outlined in County policies and procedures and ensure that all work performed meets those standards.Closing Date/Time:
State of Missouri
Jefferson City, Missouri, United States
Customer Service Representative (MVB) Department of Revenue Annual Salary: $37,776.00 (Phone-In Renewal) Location: 301 W. High Street, Jefferson City, MO DOR's Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: This position will be a mid-level customer service and technical position that will review and process a variety of documents and applications related to motor vehicle transactions. You will be an ideal candidate if you have good typing skills, you are very detail oriented, and you have the ability to process complex work with dedication to ensuring customer satisfaction. Department of Revenue offers many opportunities for career development and growth. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: This description may not include all of the duties, knowledge, skills, or abilities associated with this title. Explain laws, regulations, and procedures Search computerized records and files Accurately communicate the requested information to customers either in person or on the telephone Process requests concerning all phases of motor vehicle CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Self-directed Attention to Detail Clear Communication Typical Qualifications : One or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work Preferred Qualifications : 1-2 years of experience in motor vehicle policies and procedures Experience with phone center services, environment, and customs Upbeat and positive attitude Ability to clearly communicate with customers over the phone or via written correspondence More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
Apr 23, 2024
Full Time
Customer Service Representative (MVB) Department of Revenue Annual Salary: $37,776.00 (Phone-In Renewal) Location: 301 W. High Street, Jefferson City, MO DOR's Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: This position will be a mid-level customer service and technical position that will review and process a variety of documents and applications related to motor vehicle transactions. You will be an ideal candidate if you have good typing skills, you are very detail oriented, and you have the ability to process complex work with dedication to ensuring customer satisfaction. Department of Revenue offers many opportunities for career development and growth. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: This description may not include all of the duties, knowledge, skills, or abilities associated with this title. Explain laws, regulations, and procedures Search computerized records and files Accurately communicate the requested information to customers either in person or on the telephone Process requests concerning all phases of motor vehicle CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Self-directed Attention to Detail Clear Communication Typical Qualifications : One or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work Preferred Qualifications : 1-2 years of experience in motor vehicle policies and procedures Experience with phone center services, environment, and customs Upbeat and positive attitude Ability to clearly communicate with customers over the phone or via written correspondence More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer.
Summary Minimum Starting Salary: $19.07 hourly WHY WORK FOR WACO: Meaningful and challenging work Make a difference and improve communities Competitive Salary and Benefits Full Range of Benefits including Health, Dental, Vision, Disability and Life Insurance Mandatory TMRS Retirement Plan with a 2:1 City Match Education Assistance Program Paid Parental Leave Employee Assistance Longevity Pay And More! Chance to do work you are passionate aboutJob SecurityDesire to give back MINIMUM QUALIFICATIONS: Required: High School Diploma or GED equivalent. Two years’ of customer service and data entry experience. Must possess a valid Texas Driver’s License. Position Overview: Under basic supervision, performs customer service and data entry functions for multiple City departments. Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work-related issues and City information. Perform other related and assigned duties as required. Essential Functions: Provides customer services for WUSD clients, processes new customers, payments, service requests, service charges and adjustments according to City policies and procedures. Analyzes and prepares meter readings, records and processes billing account updates, creates work orders, enters and verifies data, processes documents and transactions, resolves customer service issues, and provides special customer services. Creates work orders, enters and verifies data, processes documents and transactions, and resolves customer service issues. Analyzes and prepares meter readings, records and processes billing account updates, creates work orders, enters and verifies data, processes documents and transactions, resolves customer service issues, and provides special customer services. The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds. To learn more about the benefits offered, visit our Benefits page .
Apr 23, 2024
Full Time
Summary Minimum Starting Salary: $19.07 hourly WHY WORK FOR WACO: Meaningful and challenging work Make a difference and improve communities Competitive Salary and Benefits Full Range of Benefits including Health, Dental, Vision, Disability and Life Insurance Mandatory TMRS Retirement Plan with a 2:1 City Match Education Assistance Program Paid Parental Leave Employee Assistance Longevity Pay And More! Chance to do work you are passionate aboutJob SecurityDesire to give back MINIMUM QUALIFICATIONS: Required: High School Diploma or GED equivalent. Two years’ of customer service and data entry experience. Must possess a valid Texas Driver’s License. Position Overview: Under basic supervision, performs customer service and data entry functions for multiple City departments. Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work-related issues and City information. Perform other related and assigned duties as required. Essential Functions: Provides customer services for WUSD clients, processes new customers, payments, service requests, service charges and adjustments according to City policies and procedures. Analyzes and prepares meter readings, records and processes billing account updates, creates work orders, enters and verifies data, processes documents and transactions, resolves customer service issues, and provides special customer services. Creates work orders, enters and verifies data, processes documents and transactions, and resolves customer service issues. Analyzes and prepares meter readings, records and processes billing account updates, creates work orders, enters and verifies data, processes documents and transactions, resolves customer service issues, and provides special customer services. The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds. To learn more about the benefits offered, visit our Benefits page .
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None. Notes to Applicants Who Are We? Austin Animal Center‘s mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What’s the Job? As a Customer Care Rep you must have the ability to communicate effectively and give your undivided attention to citizens when delivering customer services. This position will rotate between conducting conversations with customers that want to adopt an animal (Adoptions) and conversations with customers to assess their needs to connect the customer with there sources that will enable them to keep their pet in the home. Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our policies and procedures. (Intake). This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating, and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. The Customer Care Representative will have the ability to respond to inquiries as quickly as possible while showing compassion and empathy and the ability to handle problems with little or no supervision. The ideal candidate will be a professional, extremely strong verbal communicator, with great listening and organization skills. The individual will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. Able to be a successful team member with strong verbal communication skills who excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. Pay Range $22.40 - $25.48 Hours Hours may vary. This position will work 40 hours per week and require working weekends and evenings. Job Close Date 04/30/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience providing professional and courteous customer service with internal and external customers. Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues. Ability to navigate ambiguity and adapt to a quickly changing environment. Capable of working well under pressure. Bilingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. Contribute to the programs and services that support the shelter’s live outcome goal. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. Collect payments by accepting cash, making change for cash customers. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Animal Service Customer Care Representative position are: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Describe your experience providing professional and courteous customer service with internal and external customers. (Open Ended Question) * The ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues are essential in this position. Please briefly describe your ability to resolve complex customer complaints. (Open Ended Question) * Please tell us about your ability to navigate ambiguity and adapt to a quickly changing environment. (Open Ended Question) * Please describe your experience working under pressure with tight deadlines in a professional setting. (Open Ended Question) * Are you bilingual with the ability to fluently speak and write in both English and Spanish? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter
Apr 24, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None. Notes to Applicants Who Are We? Austin Animal Center‘s mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What’s the Job? As a Customer Care Rep you must have the ability to communicate effectively and give your undivided attention to citizens when delivering customer services. This position will rotate between conducting conversations with customers that want to adopt an animal (Adoptions) and conversations with customers to assess their needs to connect the customer with there sources that will enable them to keep their pet in the home. Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our policies and procedures. (Intake). This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating, and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. The Customer Care Representative will have the ability to respond to inquiries as quickly as possible while showing compassion and empathy and the ability to handle problems with little or no supervision. The ideal candidate will be a professional, extremely strong verbal communicator, with great listening and organization skills. The individual will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. Able to be a successful team member with strong verbal communication skills who excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. Pay Range $22.40 - $25.48 Hours Hours may vary. This position will work 40 hours per week and require working weekends and evenings. Job Close Date 04/30/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience providing professional and courteous customer service with internal and external customers. Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues. Ability to navigate ambiguity and adapt to a quickly changing environment. Capable of working well under pressure. Bilingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. Contribute to the programs and services that support the shelter’s live outcome goal. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. Collect payments by accepting cash, making change for cash customers. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Animal Service Customer Care Representative position are: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Describe your experience providing professional and courteous customer service with internal and external customers. (Open Ended Question) * The ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues are essential in this position. Please briefly describe your ability to resolve complex customer complaints. (Open Ended Question) * Please tell us about your ability to navigate ambiguity and adapt to a quickly changing environment. (Open Ended Question) * Please describe your experience working under pressure with tight deadlines in a professional setting. (Open Ended Question) * Are you bilingual with the ability to fluently speak and write in both English and Spanish? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Facilities Support Representative (Hourly Intermittent) Classification Title: Instructional Support Assistant II (Hourly Intermittent) Posting Details Priority Application Date: Tuesday, October 31st @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general supervision of the Director of Operational Effectiveness & Efficiency, or designee, the incumbent provides virtual and onsite instructional and administrative support for the delivery of programming by the College of Continuing Education (CCE). The incumbent works independently in troubleshooting all instructional program delivery needs, including, but not limited to equipment, parking, building, classroom, computer lab, security, and customer service issues. The incumbent must possess the ability to meet challenges, assess conditions, make decisions, understand technical issues, identify potential causes for equipment failure and find solutions to dilemmas. The incumbent must demonstrate initiative in taking action/making suggestions to improve the delivery of courses and services, respond effectively to inquiries, and follow up appropriately. This position provides sole facilities support in Napa and Modoc Halls during evenings and weekends. FLSA : Non-Exempt (Eligible for overtime) Anticipated Hiring Range : $20.58 per hour - $32.31 per hour CSU Classification Salary Range : $20.58 per hour - $32.31 per hour Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Temporary Time Base : Hourly Intermittent (20 to 30 hours per week) Work Hours : Work hours may vary dependent on department operations. Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit the Sacramento State, College of Continuing Education website at https://cce.csus.edu/about-cce Minimum Qualifications Knowledge of the procedures and practices relating to providing support services. Knowledge of procedures and practices related to ordering, issue, and inventory. Ability to learn quickly the names, uses and care of common types of materials, supplies, and equipment used in the instructional program to which assigned. Ability to plan, organize, and follow a schedule of activities. Ability to learn to operate equipment and to make adjustments. Ability to maintain records and project needs. Ability to correct and perform simple arithmetic calculations. Ability to read and write at a level suitable for performance on the job. and Equivalent to one year of experience performing support services for an instructional program and involving such activities as preparing, producing, dispensing or storing materials, supplies, and equipment. or Equivalent to one year of experience in ordering, purchasing, accounting or in office work related to technical materials, supplies, or equipment or in an office which provided similar services to a technical function or unit may be substituted for six months of the experience. or Equivalent to two years of college with 16 semester units in courses involving extensive use of materials. supplies, or equipment and in a discipline in the specialty area to which assigned. Required Qualifications EXPERIENCE 1. Experience in performing tasks relating to building operations, facilities, equipment, security, scheduling and safety. 2. Broad depth of customer service experience. 3. Experience with classroom operations/maintenance. KNOWLEDGE, SKILLS, AND ABILITIES 4. Ability to make appropriate work decisions by following or interpreting established policies and procedures and past precedents; ability to identify and solve standard problems, and refer more complex problems to appropriate staff. 5. Ability to work independently and as a team. 6. Possess organizational and time management skills to prioritize and multi-task, meet goals and deadlines. 7. Ability to work safely, recognize and report potential hazards, and ensure building/classroom security. 8. Quality oriented--accurate, timely, meets deadlines, dependable, responsive, proactive, detail oriented. 9. Strong communication and interpersonal skills to effectively and tactfully communicate standard information, written or verbally. 10. Knowledge and ability in installing, operating, and troubleshooting classroom A/V equipment. 11. Thorough Knowledge of office systems and ability to use a broader range of technology, systems, and packages such as Microsoft Office Suite (Word, Excel, PowerPoint). 12. Ability to train and coach others. 13. Commitment to fostering a diverse, equitable, and inclusive work and learning environment. PHYSICAL REQUIREMENTS 14. Ability to lift and carry items weighing 35 lbs. OTHER: 15. Flexible morning, afternoon, evening and weekend daytime/evening ability 16. Valid driver’s license and maintenance of good driving record, for occasional driving per the Essential Functions of the position. CONDITIONS OF EMPLOYMENT: - Ability to pass a background check Preferred Qualifications 17. Knowledge of software applications such as Continuity Spectrum (C2K) and Event Management System (EMS). 18. Experience in working with diverse public contact in higher education, serving faculty, staff, and students; professional training or adult education programs. 19. Experience in greeting and assisting students, staff, faculty, and visitors and providing information. Documents Needed to Apply Resume Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is a sponsoring agency ( ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Oct 17 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title: Facilities Support Representative (Hourly Intermittent) Classification Title: Instructional Support Assistant II (Hourly Intermittent) Posting Details Priority Application Date: Tuesday, October 31st @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general supervision of the Director of Operational Effectiveness & Efficiency, or designee, the incumbent provides virtual and onsite instructional and administrative support for the delivery of programming by the College of Continuing Education (CCE). The incumbent works independently in troubleshooting all instructional program delivery needs, including, but not limited to equipment, parking, building, classroom, computer lab, security, and customer service issues. The incumbent must possess the ability to meet challenges, assess conditions, make decisions, understand technical issues, identify potential causes for equipment failure and find solutions to dilemmas. The incumbent must demonstrate initiative in taking action/making suggestions to improve the delivery of courses and services, respond effectively to inquiries, and follow up appropriately. This position provides sole facilities support in Napa and Modoc Halls during evenings and weekends. FLSA : Non-Exempt (Eligible for overtime) Anticipated Hiring Range : $20.58 per hour - $32.31 per hour CSU Classification Salary Range : $20.58 per hour - $32.31 per hour Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Temporary Time Base : Hourly Intermittent (20 to 30 hours per week) Work Hours : Work hours may vary dependent on department operations. Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit the Sacramento State, College of Continuing Education website at https://cce.csus.edu/about-cce Minimum Qualifications Knowledge of the procedures and practices relating to providing support services. Knowledge of procedures and practices related to ordering, issue, and inventory. Ability to learn quickly the names, uses and care of common types of materials, supplies, and equipment used in the instructional program to which assigned. Ability to plan, organize, and follow a schedule of activities. Ability to learn to operate equipment and to make adjustments. Ability to maintain records and project needs. Ability to correct and perform simple arithmetic calculations. Ability to read and write at a level suitable for performance on the job. and Equivalent to one year of experience performing support services for an instructional program and involving such activities as preparing, producing, dispensing or storing materials, supplies, and equipment. or Equivalent to one year of experience in ordering, purchasing, accounting or in office work related to technical materials, supplies, or equipment or in an office which provided similar services to a technical function or unit may be substituted for six months of the experience. or Equivalent to two years of college with 16 semester units in courses involving extensive use of materials. supplies, or equipment and in a discipline in the specialty area to which assigned. Required Qualifications EXPERIENCE 1. Experience in performing tasks relating to building operations, facilities, equipment, security, scheduling and safety. 2. Broad depth of customer service experience. 3. Experience with classroom operations/maintenance. KNOWLEDGE, SKILLS, AND ABILITIES 4. Ability to make appropriate work decisions by following or interpreting established policies and procedures and past precedents; ability to identify and solve standard problems, and refer more complex problems to appropriate staff. 5. Ability to work independently and as a team. 6. Possess organizational and time management skills to prioritize and multi-task, meet goals and deadlines. 7. Ability to work safely, recognize and report potential hazards, and ensure building/classroom security. 8. Quality oriented--accurate, timely, meets deadlines, dependable, responsive, proactive, detail oriented. 9. Strong communication and interpersonal skills to effectively and tactfully communicate standard information, written or verbally. 10. Knowledge and ability in installing, operating, and troubleshooting classroom A/V equipment. 11. Thorough Knowledge of office systems and ability to use a broader range of technology, systems, and packages such as Microsoft Office Suite (Word, Excel, PowerPoint). 12. Ability to train and coach others. 13. Commitment to fostering a diverse, equitable, and inclusive work and learning environment. PHYSICAL REQUIREMENTS 14. Ability to lift and carry items weighing 35 lbs. OTHER: 15. Flexible morning, afternoon, evening and weekend daytime/evening ability 16. Valid driver’s license and maintenance of good driving record, for occasional driving per the Essential Functions of the position. CONDITIONS OF EMPLOYMENT: - Ability to pass a background check Preferred Qualifications 17. Knowledge of software applications such as Continuity Spectrum (C2K) and Event Management System (EMS). 18. Experience in working with diverse public contact in higher education, serving faculty, staff, and students; professional training or adult education programs. 19. Experience in greeting and assisting students, staff, faculty, and visitors and providing information. Documents Needed to Apply Resume Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is a sponsoring agency ( ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Oct 17 2023 Pacific Daylight Time Applications close: Closing Date/Time:
City of Kansas City, MO
Kansas City, Missouri, United States
Multiple full-time positions available with the Water Department, Consumer Services Division located at 4800 East 63rd Street Salary Range: $18.37-$28.01/hour Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. Application Deadline Date:Open Until Filled Responsibilities Communicates effectively and professionally with customers via phone or in-person interactions, ensuring courteous and helpful assistance at all times. Updates and maintains accurate customer account records through meticulous data entry, ensuring all information is current and relevant. Resolves customer inquiries, requests, and complaints promptly and accurately, utilizing thorough customer account reviews and referencing ordinances, policies, and procedures as necessary. Addresses account and billing issues promptly, ensuring accuracy and compliance with policies, procedures, and City ordinances. Processes orders efficiently for installation, turn-on, discontinuation, or changes in water services, maintaining clarity and precision in all documentation. Documents all customer interactions and account changes comprehensively, including complaints related to billing discrepancies, service rendered, or service failures. Routes relevant information to appropriate divisions for further investigation or follow-up, ensuring timely resolution and customer satisfaction. Adheres to established customer service processes and procedures to ensure efficient and effective handling of customer inquiries and issues. Qualifications REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience. Preference given for previous experience in a call center environment. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
Apr 16, 2024
Full Time
Multiple full-time positions available with the Water Department, Consumer Services Division located at 4800 East 63rd Street Salary Range: $18.37-$28.01/hour Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. Application Deadline Date:Open Until Filled Responsibilities Communicates effectively and professionally with customers via phone or in-person interactions, ensuring courteous and helpful assistance at all times. Updates and maintains accurate customer account records through meticulous data entry, ensuring all information is current and relevant. Resolves customer inquiries, requests, and complaints promptly and accurately, utilizing thorough customer account reviews and referencing ordinances, policies, and procedures as necessary. Addresses account and billing issues promptly, ensuring accuracy and compliance with policies, procedures, and City ordinances. Processes orders efficiently for installation, turn-on, discontinuation, or changes in water services, maintaining clarity and precision in all documentation. Documents all customer interactions and account changes comprehensively, including complaints related to billing discrepancies, service rendered, or service failures. Routes relevant information to appropriate divisions for further investigation or follow-up, ensuring timely resolution and customer satisfaction. Adheres to established customer service processes and procedures to ensure efficient and effective handling of customer inquiries and issues. Qualifications REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience. Preference given for previous experience in a call center environment. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
City of Grand Prairie, TX
Grand Prairie, Texas, United States
Job Summary Be part of our team ensuring seamless delivery of safe drinking water and top-tier customer service to our community! In this role, you'll make necessary repairs, accurately measure water usage, and collaborate effectively to provide exceptional service. From handling billing matters to meter reading and interacting with the public, your role will be essential in maintaining our high standards. Join us in our commitment to excellence! Essential Job Functions Completes customer orders by turning the water on and off for new and old accounts. Check meters for leaks, check electronics; must be able to communicate with customers about water issues and be able to determine whether the problem is with the customer’s line or the city’s side. Determine electronic reading transmitter problems and if the meters are dead or working properly; read meters manually and electronically; bending over, squatting, collecting meter readings accurately 500-600 daily. Performs accounting duties by turning water off for non-payment and overdue extensions. Maintains meters by changing the meters; replacing the registers and electronics on the meters. Also changing out the large meter lids. Performs clerical duties by using the computer to type correspondences; enter orders and data pertaining to work load throughout the day. Maintains and installs meter boxes. Also replaces water valves that are under high pressure. All other duties as assigned by a supervisor/manager within your department/division. Regular and dependable attendance is required. Minimum Qualifications Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities may qualify. A typical way to obtain the knowledge, skills and abilities would be: Education: High school diploma or GED. Experience: Less than 1 year of related experience. Licenses : Valid Class C Texas Driver's License or the ability to obtain one within first 6 months of employment required. Must obtain a Class C Water Distribution License within first 24 months of employment required. Certifications Required: None. The City offers a full range of benefits for full time employees, including, but not limited to the plans as defined in the Benefits Guide. Summary of Benefits Closing Date/Time: 5/31/2024 5:00 PM Central
Apr 12, 2024
Full Time
Job Summary Be part of our team ensuring seamless delivery of safe drinking water and top-tier customer service to our community! In this role, you'll make necessary repairs, accurately measure water usage, and collaborate effectively to provide exceptional service. From handling billing matters to meter reading and interacting with the public, your role will be essential in maintaining our high standards. Join us in our commitment to excellence! Essential Job Functions Completes customer orders by turning the water on and off for new and old accounts. Check meters for leaks, check electronics; must be able to communicate with customers about water issues and be able to determine whether the problem is with the customer’s line or the city’s side. Determine electronic reading transmitter problems and if the meters are dead or working properly; read meters manually and electronically; bending over, squatting, collecting meter readings accurately 500-600 daily. Performs accounting duties by turning water off for non-payment and overdue extensions. Maintains meters by changing the meters; replacing the registers and electronics on the meters. Also changing out the large meter lids. Performs clerical duties by using the computer to type correspondences; enter orders and data pertaining to work load throughout the day. Maintains and installs meter boxes. Also replaces water valves that are under high pressure. All other duties as assigned by a supervisor/manager within your department/division. Regular and dependable attendance is required. Minimum Qualifications Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities may qualify. A typical way to obtain the knowledge, skills and abilities would be: Education: High school diploma or GED. Experience: Less than 1 year of related experience. Licenses : Valid Class C Texas Driver's License or the ability to obtain one within first 6 months of employment required. Must obtain a Class C Water Distribution License within first 24 months of employment required. Certifications Required: None. The City offers a full range of benefits for full time employees, including, but not limited to the plans as defined in the Benefits Guide. Summary of Benefits Closing Date/Time: 5/31/2024 5:00 PM Central
CHARLESTON COUNTY, SC
North Charleston, SC, United States
Description The Assessor's Office places a strong emphasis on excellent customer service and interpersonal skills. This position is in the Classification and Customer Service division of the Assessor's Office and is the central communication point for taxpayer inquires, including phone calls and in person visits. HIRING HOURLY: $18.22 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, 04/30/2024. Duties and Responsibilities Job duties include answering taxpayer inquiries regarding assessment laws and processes, referring customers to other departments as necessary, screening various incoming applications for completion, routing mail, filing, preparing correspondence, and performing research. The successful candidate will have excellent verbal communications skills and the ability to remain calm, focused, and professional in stressful situations. The successful candidate must be able to deal professionally and effectively with taxpayers, the general public, and employees with other government agencies over the phone, in person, and through electronic transmissions. The successful candidate must have experience with a variety of computer software applications including EXCEL and WORD, must demonstrate the ability to learn new software applications easily, and be capable of entering data and typing communications accurately and rapidly. Other duties that may be assigned include but are not limited to: assisting other divisions in the Assessor's Office as needed, performing research as needed, and cross training in various customer service, administrative, and clerical duties. Some overtime may be required, including work on weekends. Minimum Qualifications This position requires a high school diploma and a minimum two years' or more customer service experience in a fast-paced office environment accompanied by clerical or administrative experience. Customer service experience with a government or public/private entity is highly preferred. Knowledge of state assessment and ad valorem taxation laws is highly preferred as is prior experience in an Assessor's, Auditor's, or Treasurer's office. Knowledge, Skills and Abilities The position requires research, analysis, and organizational skills along with the ability to prioritize varying job duties. The candidate must be able to convey information regarding state laws, qualification criteria for exemptions, application filing procedures, appeal procedures, and other assessment and property tax processes accurately and professionally on the phone, in person, and in written communications. The successful candidate must be able to work independently and also work in a team environment cooperating with others in the division and with other divisions and work units in the Assessor's Office and other County offices.Closing Date/Time:
Mar 21, 2024
Full Time
Description The Assessor's Office places a strong emphasis on excellent customer service and interpersonal skills. This position is in the Classification and Customer Service division of the Assessor's Office and is the central communication point for taxpayer inquires, including phone calls and in person visits. HIRING HOURLY: $18.22 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, 04/30/2024. Duties and Responsibilities Job duties include answering taxpayer inquiries regarding assessment laws and processes, referring customers to other departments as necessary, screening various incoming applications for completion, routing mail, filing, preparing correspondence, and performing research. The successful candidate will have excellent verbal communications skills and the ability to remain calm, focused, and professional in stressful situations. The successful candidate must be able to deal professionally and effectively with taxpayers, the general public, and employees with other government agencies over the phone, in person, and through electronic transmissions. The successful candidate must have experience with a variety of computer software applications including EXCEL and WORD, must demonstrate the ability to learn new software applications easily, and be capable of entering data and typing communications accurately and rapidly. Other duties that may be assigned include but are not limited to: assisting other divisions in the Assessor's Office as needed, performing research as needed, and cross training in various customer service, administrative, and clerical duties. Some overtime may be required, including work on weekends. Minimum Qualifications This position requires a high school diploma and a minimum two years' or more customer service experience in a fast-paced office environment accompanied by clerical or administrative experience. Customer service experience with a government or public/private entity is highly preferred. Knowledge of state assessment and ad valorem taxation laws is highly preferred as is prior experience in an Assessor's, Auditor's, or Treasurer's office. Knowledge, Skills and Abilities The position requires research, analysis, and organizational skills along with the ability to prioritize varying job duties. The candidate must be able to convey information regarding state laws, qualification criteria for exemptions, application filing procedures, appeal procedures, and other assessment and property tax processes accurately and professionally on the phone, in person, and in written communications. The successful candidate must be able to work independently and also work in a team environment cooperating with others in the division and with other divisions and work units in the Assessor's Office and other County offices.Closing Date/Time:
CHARLESTON COUNTY, SC
Charleston, SC, United States
Description The position will be responsible for general maintenance, monitoring, troubleshooting, and repair of the County's parking facilities. No benefits are associated with this Temporary Position. HIRING HOURLY: STARTING $15.00 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, 4/30/2024. Duties and Responsibilities Duties include: * Extensive monitoring and interaction with the Parking Access Revenue Control System (PARCS) to maximize performance and potential revenues, including routine maintenance and diagnosis of any hardware/software issues. * Extensive computer knowledge is required, as the candidate will utilize various programs/applications throughout the shift. * Actively engaging in custodial duties including but not limited to restrooms, trash removal, sweeping and other duties as assigned. * Recommend to parking management any changes that would result in a smoother operation. * Provide excellent customer service skills while maintaining a safe environment for citizens, visitors, and employees to Charleston County. (ex. Communication via CCTV, Phone, E-mail and Orally) * Perform the duties of CSR I to include filling out daily Shift Reports. * Cash handling-must be able to operate a cash register. * Must be able to work flexible shifts. Minimum Qualifications Position requires a high school diploma, GED or minimum of 2 years customer service experience, supplemented with one year trades work experience in custodial, cash handling, and call center disciplines. Parking Experience is preferred. Knowledge, Skills and Abilities Position requires extensive walking and standing throughout the shift. Must possess a valid SC driver's license, or the ability to obtain one upon acceptance of the position is preferred. Applicant will be required to drive various County vehicles. The employee must be able engage in both sedentary tasks and strenuous activities requiring the lifting of over 40 lbs. Must be able to work in different weather environments and around vehicles. Must be available to work in Emergency Activations. Applicant will be subject to a criminal background check.Closing Date/Time:
Mar 21, 2024
Temporary
Description The position will be responsible for general maintenance, monitoring, troubleshooting, and repair of the County's parking facilities. No benefits are associated with this Temporary Position. HIRING HOURLY: STARTING $15.00 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, 4/30/2024. Duties and Responsibilities Duties include: * Extensive monitoring and interaction with the Parking Access Revenue Control System (PARCS) to maximize performance and potential revenues, including routine maintenance and diagnosis of any hardware/software issues. * Extensive computer knowledge is required, as the candidate will utilize various programs/applications throughout the shift. * Actively engaging in custodial duties including but not limited to restrooms, trash removal, sweeping and other duties as assigned. * Recommend to parking management any changes that would result in a smoother operation. * Provide excellent customer service skills while maintaining a safe environment for citizens, visitors, and employees to Charleston County. (ex. Communication via CCTV, Phone, E-mail and Orally) * Perform the duties of CSR I to include filling out daily Shift Reports. * Cash handling-must be able to operate a cash register. * Must be able to work flexible shifts. Minimum Qualifications Position requires a high school diploma, GED or minimum of 2 years customer service experience, supplemented with one year trades work experience in custodial, cash handling, and call center disciplines. Parking Experience is preferred. Knowledge, Skills and Abilities Position requires extensive walking and standing throughout the shift. Must possess a valid SC driver's license, or the ability to obtain one upon acceptance of the position is preferred. Applicant will be required to drive various County vehicles. The employee must be able engage in both sedentary tasks and strenuous activities requiring the lifting of over 40 lbs. Must be able to work in different weather environments and around vehicles. Must be available to work in Emergency Activations. Applicant will be subject to a criminal background check.Closing Date/Time:
CHARLESTON COUNTY, SC
North Charleston, SC, United States
Description The role of the Election Logistics Technician is to support the mission of elections through the maintenance, allocation, deployment, and delivery of the supplies, tools, equipment, and vehicles needed for safe and secure election activities. This role will report directly to the Election Security Program Director, but will coordinate with and support the needs of the deputy directors and managers of other divisions. Must be able to complete introductory ICS courses within first six months of employment. HIRING HOURLY RANGE: $17.80 - $24.03 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, 4/30/2024. Duties and Responsibilities Primary duties to be performed under the direction of the Security Program Director: Preventative maintenance compliance for all machinery, equipment, and vehicles Safety drills Installation of safety equipment and supplies to include, but not limited to First aid kits Rugs Umbrella bags Safety cones Facilities work requests (request, monitor work, and track) Keys/access for contractors (vet contractors, monitor, and provide access to restricted areas) Driving/Deploying Satellite Voting Unit (truck with trailer) Develop travel routes to all outreach, early voting, and polling locations, Prep/Unload SVU for Outreach events and emergency deployments Drive SVU for Outreach events and emergency deployments Early Voting/Election Day/Outreach supply delivery and distribution Liaison to all contracted services Mail pick-up/delivery from USPS (daily) Room and equipment staging/setup. Furniture A/V Supplies Elections vehicle fleet Gas, tire pressure, windshield fluid Responsible for keys Keep schedule Preventative maintenance Badge access and locking schedule Badge requests County Temp Badge access Door lock schedule for holidays and emergencies Assist Election Equipment Manager Preparation/testing/deployment/receipt of election equipment as requested by the Security Program Director Assist Emergency Management Assist with preparations for Emergency Operations Center (EOC) activations as requested by the Security Program Director Minimum Qualifications Minimum Education - High school diploma or GED Minimum Qualification - Must have excellent customer service skills and be able to work in high stress situations. Must have a flexible schedule. Knowledge, Skills and Abilities Must be able to complete introductory ICS courses within first six months of employment. Closing Date/Time:
Mar 21, 2024
Full Time
Description The role of the Election Logistics Technician is to support the mission of elections through the maintenance, allocation, deployment, and delivery of the supplies, tools, equipment, and vehicles needed for safe and secure election activities. This role will report directly to the Election Security Program Director, but will coordinate with and support the needs of the deputy directors and managers of other divisions. Must be able to complete introductory ICS courses within first six months of employment. HIRING HOURLY RANGE: $17.80 - $24.03 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, 4/30/2024. Duties and Responsibilities Primary duties to be performed under the direction of the Security Program Director: Preventative maintenance compliance for all machinery, equipment, and vehicles Safety drills Installation of safety equipment and supplies to include, but not limited to First aid kits Rugs Umbrella bags Safety cones Facilities work requests (request, monitor work, and track) Keys/access for contractors (vet contractors, monitor, and provide access to restricted areas) Driving/Deploying Satellite Voting Unit (truck with trailer) Develop travel routes to all outreach, early voting, and polling locations, Prep/Unload SVU for Outreach events and emergency deployments Drive SVU for Outreach events and emergency deployments Early Voting/Election Day/Outreach supply delivery and distribution Liaison to all contracted services Mail pick-up/delivery from USPS (daily) Room and equipment staging/setup. Furniture A/V Supplies Elections vehicle fleet Gas, tire pressure, windshield fluid Responsible for keys Keep schedule Preventative maintenance Badge access and locking schedule Badge requests County Temp Badge access Door lock schedule for holidays and emergencies Assist Election Equipment Manager Preparation/testing/deployment/receipt of election equipment as requested by the Security Program Director Assist Emergency Management Assist with preparations for Emergency Operations Center (EOC) activations as requested by the Security Program Director Minimum Qualifications Minimum Education - High school diploma or GED Minimum Qualification - Must have excellent customer service skills and be able to work in high stress situations. Must have a flexible schedule. Knowledge, Skills and Abilities Must be able to complete introductory ICS courses within first six months of employment. Closing Date/Time:
HOUSTON AIRPORT SYSTEM
Houston, Texas, United States
POSITION OVERVIEW Applications accepted from: All Persons Interested Division/Section: Bush Intercontinental Airport / International Services Workdays & Hours*: *Shift work, including rotation, weekends and holidays. (*Subject to change) DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Terminal Management exists to deliver a 5-star experience for all passengers travelling through Houston’s airports. This experience includes all Guest facing services from the time a passenger enters the airport facility to the time they depart on an aircraft and vice versa. The scope of Terminal Management’s responsibility includes aesthetic appearance, functional condition of airport facilities and amenities, operational readiness, and terminal ambiance. Terminal Management is the primary liaison with airlines, federal agencies and any Guest facing service provider at the airports as well as with Skytrax, an organization that rates airlines and airports worldwide and is the inspiration for the Houston Airport System’s mission of becoming a 5-star global air service gateway where the magic of flight is celebrated. PURPOSE OF THE POSITION The purpose of the Airport Services Representative II provides customer assistance using multilingual skills. Provide friendly, courteous service to traveling passengers by assisting with directions, information, and processing through the Federal Inspection Service (FIS) area to ensure convenient travel through the Houston Airports. Supports management with assigned tasks and performs coordination with airlines and Customs Border Protection (CBP). This role ensures operational excellence to all international arriving customers processing through the Federal Inspection process and manages all common use facilities with our primary focus of maintaining compliance with federal, state and local rules and regulations pertaining to the airport. An Airport Services Representative II demonstrates leadership, organization and communication while assisting and monitoring large banks of passengers through the inspection area. “Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. Supports the Supervisory team by assisting with scheduling and monitoring breaks. Coordinates with airlines and Customs Border Protection to ensure passengers process through Federal Inspection Services Primary inspection area in an expeditious manner. Facilitates International passenger’s departures and arrivals through the Federal Inspection Services (FIS) in collaboration with CBP leadership and Stakeholders to exceed the department passenger processing goals. Uses multilingual skills, greets and assists international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and local, state and federal government representatives. Promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and make the passengers happy. Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality. Inspect, report and schedule facility irregularities to ensure opening day fresh. Promotes a safe, secure and healthy environment for internal and external customers through the Safety Management System (SMS) program. Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities. Supports the International Services Departmental fiscal year budget goals. Support special events, facilitation of dignitaries and VIP WORK ENVIRONMENT There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fairly fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movements on a patterned response space within moderate tolerance demands. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires an associate degree, preferably in Hospitality Management, Aviation Management, Business or related fields. Directly related professional experience in airport operations or customer service above the required years of experience may be substituted for the above education requirement on a year-for-year basis. EXPERIENCE REQUIREMENTS Two years of experience in a customer service or hospitality environment are required. Substitution: A Bachelor’s degree in Hospitality Management, Aviation Management, Business, or a closely related field may be substituted for the education and experience requirements. LICENSE REQUIREMENTS Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2). PREFERENCES **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** Preference will be given to applicants with one year of experience using bilingual skills specifically with Chinese or Japanese or German languages in a customer service environment is required for this role. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRE The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. PAY GRADE 15 SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1842. If you need special services or accommodations, call 281-233-1842 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: • Medical • Dental • Vision • Wellness • Life insurance • Long-term disability • Retirement pension • 457 deferred compensation plan • Employee Assistance Program • 10 days of vacation each year • 11 city holidays, plus one floating holiday • Flexible schedules • Professional development opportunities • Transportation/parking plan • Section 125 pretax deductions • Dependent Care Reimbursement Plan • Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html Closing Date/Time: 4/28/2024 11:59 PM Central
Apr 16, 2024
Full Time
POSITION OVERVIEW Applications accepted from: All Persons Interested Division/Section: Bush Intercontinental Airport / International Services Workdays & Hours*: *Shift work, including rotation, weekends and holidays. (*Subject to change) DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Terminal Management exists to deliver a 5-star experience for all passengers travelling through Houston’s airports. This experience includes all Guest facing services from the time a passenger enters the airport facility to the time they depart on an aircraft and vice versa. The scope of Terminal Management’s responsibility includes aesthetic appearance, functional condition of airport facilities and amenities, operational readiness, and terminal ambiance. Terminal Management is the primary liaison with airlines, federal agencies and any Guest facing service provider at the airports as well as with Skytrax, an organization that rates airlines and airports worldwide and is the inspiration for the Houston Airport System’s mission of becoming a 5-star global air service gateway where the magic of flight is celebrated. PURPOSE OF THE POSITION The purpose of the Airport Services Representative II provides customer assistance using multilingual skills. Provide friendly, courteous service to traveling passengers by assisting with directions, information, and processing through the Federal Inspection Service (FIS) area to ensure convenient travel through the Houston Airports. Supports management with assigned tasks and performs coordination with airlines and Customs Border Protection (CBP). This role ensures operational excellence to all international arriving customers processing through the Federal Inspection process and manages all common use facilities with our primary focus of maintaining compliance with federal, state and local rules and regulations pertaining to the airport. An Airport Services Representative II demonstrates leadership, organization and communication while assisting and monitoring large banks of passengers through the inspection area. “Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. Supports the Supervisory team by assisting with scheduling and monitoring breaks. Coordinates with airlines and Customs Border Protection to ensure passengers process through Federal Inspection Services Primary inspection area in an expeditious manner. Facilitates International passenger’s departures and arrivals through the Federal Inspection Services (FIS) in collaboration with CBP leadership and Stakeholders to exceed the department passenger processing goals. Uses multilingual skills, greets and assists international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and local, state and federal government representatives. Promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and make the passengers happy. Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality. Inspect, report and schedule facility irregularities to ensure opening day fresh. Promotes a safe, secure and healthy environment for internal and external customers through the Safety Management System (SMS) program. Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities. Supports the International Services Departmental fiscal year budget goals. Support special events, facilitation of dignitaries and VIP WORK ENVIRONMENT There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fairly fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movements on a patterned response space within moderate tolerance demands. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires an associate degree, preferably in Hospitality Management, Aviation Management, Business or related fields. Directly related professional experience in airport operations or customer service above the required years of experience may be substituted for the above education requirement on a year-for-year basis. EXPERIENCE REQUIREMENTS Two years of experience in a customer service or hospitality environment are required. Substitution: A Bachelor’s degree in Hospitality Management, Aviation Management, Business, or a closely related field may be substituted for the education and experience requirements. LICENSE REQUIREMENTS Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2). PREFERENCES **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** Preference will be given to applicants with one year of experience using bilingual skills specifically with Chinese or Japanese or German languages in a customer service environment is required for this role. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRE The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. PAY GRADE 15 SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1842. If you need special services or accommodations, call 281-233-1842 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: • Medical • Dental • Vision • Wellness • Life insurance • Long-term disability • Retirement pension • 457 deferred compensation plan • Employee Assistance Program • 10 days of vacation each year • 11 city holidays, plus one floating holiday • Flexible schedules • Professional development opportunities • Transportation/parking plan • Section 125 pretax deductions • Dependent Care Reimbursement Plan • Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html Closing Date/Time: 4/28/2024 11:59 PM Central
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Posting: Open Until Filled Salary: $35,381 (Additional 10% increase upon completion of training & remote work opportunity) General Description and Classification Standards A career in Public Service is one of the most fulfilling and rewarding paths a career-beginner can take. Consider contributing to the “People” instead of the “Profits”. In October of 2014, the City of Atlanta launched ATL311 a consolidated call center designed to make city government more user-friendly and responsive by providing citizens with one telephone number to call for information on city services and to report non-emergency concerns. The heart and soul of ATL311 are the people doing the talking, texting, and tweeting-our Call Center Representatives (CCRs). There is no better gateway to a career in public service. As a CCR, you will join a fun, fast-paced, award-winning team of problem solvers dedicated to delivering amazing customer experiences. Each day, you will engage with Atlantans and help them: Navigate City services and programs File Service Requests Connect with City Agencies As a city employee, you will enjoy on 1 st day: Competitive salary Flexible scheduling including part-time opportunities Paid holidays, annual leave, and sick leave Health benefits with dental, vision, and drug coverage Retirement savings plans Determines nature of problem or request and responds or directs individual to correct resource. Duties include but are not limited to investigating and resolving complaints; resolving escalations, assisting customers; preparing reports and documents; and providing information. As an essential City of Atlanta employee, attendance is mandatory and critical to our success. During your onboarding, you are expected to actively participate in training without any interruptions. Supervision Received Works under direct supervision and follows standardized operating procedures and written instructions to accomplish assigned tasks. Essential Duties & Responsibilities Receives, enters, researches, responds to, and tracks in-person, telephone, email, and written citizen inquiries and complaints relating to city services. (Multi-channel) Refers complex or difficult issues to more senior representative or supervisor. Engage with citizens either by phone or in person to determine details of the inquiry or problem. Researches, gathers, and enters all pertinent facts pertaining to issues and complaints into a database during requests. Contacts departments as appropriate to secure information and/or refer issues and complaints for a response. Reads and applies various documents such as maps, procedures, and regulations to work situations. Advises departmental personnel, citizens, and others on the status of cases pending, and makes referrals to other agencies as appropriate. This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for the office/remote position Decision Making The customer service representative will serve as the liaison between various City of Atlanta departments and the constituents. Additionally, the CCR should be able to think outside the box and fully engage in collaborative efforts to provide resolutions to the customers. Leadership Provided Position is an entry level individual contributor and has no supervisory or formal leadership responsibilities. Knowledge, Skills & Abilities Knowledge of customer service methods and techniques. Knowledge of department programs, processes, and procedures. Knowledge of department organization and functions. Skill in keeping notes of calls or transactions. Ability to use customer service software and other departmental information systems in responding to inquiries or requests. Ability to read instructions, processes, or regulations. Ability to communicate with a variety of customers and constituents in a professional manner. Ability to deal effectively with difficult or upset customers. Ability to listen and determine the nature of call or communication. High school diploma or General Equivalency Diploma (GED). Minimum of 2 years’ relevant work experience. Technologically satisfactory skills in Microsoft Office Suite (Outlook, Teams, Excel, PPT, Word, Access etc.). Ability to learn customer service software applications. Ability to work from home with access to a high-speed internet router (Wi-Fi may be used but many users will need a wired connection to router based off their home usage and speeds). Minimum of 7 mbps OR higher, high speed internet connections with the ability to hard wire directly to a modem. Must have a dedicated, quiet working space that is free from distractions and background noise to conduct business. Ability to sit for long periods of time. Must be located within 50 miles of City of Atlanta Preferred Education & Experience 3+ years’ relevant customer service experience. Extensive Knowledge in Microsoft Office Suite.
Mar 13, 2024
Full Time
Posting: Open Until Filled Salary: $35,381 (Additional 10% increase upon completion of training & remote work opportunity) General Description and Classification Standards A career in Public Service is one of the most fulfilling and rewarding paths a career-beginner can take. Consider contributing to the “People” instead of the “Profits”. In October of 2014, the City of Atlanta launched ATL311 a consolidated call center designed to make city government more user-friendly and responsive by providing citizens with one telephone number to call for information on city services and to report non-emergency concerns. The heart and soul of ATL311 are the people doing the talking, texting, and tweeting-our Call Center Representatives (CCRs). There is no better gateway to a career in public service. As a CCR, you will join a fun, fast-paced, award-winning team of problem solvers dedicated to delivering amazing customer experiences. Each day, you will engage with Atlantans and help them: Navigate City services and programs File Service Requests Connect with City Agencies As a city employee, you will enjoy on 1 st day: Competitive salary Flexible scheduling including part-time opportunities Paid holidays, annual leave, and sick leave Health benefits with dental, vision, and drug coverage Retirement savings plans Determines nature of problem or request and responds or directs individual to correct resource. Duties include but are not limited to investigating and resolving complaints; resolving escalations, assisting customers; preparing reports and documents; and providing information. As an essential City of Atlanta employee, attendance is mandatory and critical to our success. During your onboarding, you are expected to actively participate in training without any interruptions. Supervision Received Works under direct supervision and follows standardized operating procedures and written instructions to accomplish assigned tasks. Essential Duties & Responsibilities Receives, enters, researches, responds to, and tracks in-person, telephone, email, and written citizen inquiries and complaints relating to city services. (Multi-channel) Refers complex or difficult issues to more senior representative or supervisor. Engage with citizens either by phone or in person to determine details of the inquiry or problem. Researches, gathers, and enters all pertinent facts pertaining to issues and complaints into a database during requests. Contacts departments as appropriate to secure information and/or refer issues and complaints for a response. Reads and applies various documents such as maps, procedures, and regulations to work situations. Advises departmental personnel, citizens, and others on the status of cases pending, and makes referrals to other agencies as appropriate. This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for the office/remote position Decision Making The customer service representative will serve as the liaison between various City of Atlanta departments and the constituents. Additionally, the CCR should be able to think outside the box and fully engage in collaborative efforts to provide resolutions to the customers. Leadership Provided Position is an entry level individual contributor and has no supervisory or formal leadership responsibilities. Knowledge, Skills & Abilities Knowledge of customer service methods and techniques. Knowledge of department programs, processes, and procedures. Knowledge of department organization and functions. Skill in keeping notes of calls or transactions. Ability to use customer service software and other departmental information systems in responding to inquiries or requests. Ability to read instructions, processes, or regulations. Ability to communicate with a variety of customers and constituents in a professional manner. Ability to deal effectively with difficult or upset customers. Ability to listen and determine the nature of call or communication. High school diploma or General Equivalency Diploma (GED). Minimum of 2 years’ relevant work experience. Technologically satisfactory skills in Microsoft Office Suite (Outlook, Teams, Excel, PPT, Word, Access etc.). Ability to learn customer service software applications. Ability to work from home with access to a high-speed internet router (Wi-Fi may be used but many users will need a wired connection to router based off their home usage and speeds). Minimum of 7 mbps OR higher, high speed internet connections with the ability to hard wire directly to a modem. Must have a dedicated, quiet working space that is free from distractions and background noise to conduct business. Ability to sit for long periods of time. Must be located within 50 miles of City of Atlanta Preferred Education & Experience 3+ years’ relevant customer service experience. Extensive Knowledge in Microsoft Office Suite.
City of Concord, CA
Concord, California, United States
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Devynn Darner, Recreation Program Coordinator at 925-671-3171 or devynn.darner@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
Mar 07, 2024
Part Time
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Devynn Darner, Recreation Program Coordinator at 925-671-3171 or devynn.darner@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The Department of Utilities has three Water Conservation Representatives that are assigned to either the North, Central or Southern portion of the City and handle incoming service requests involving either a customer leak investigation or water waste concern. IDEAL CANDIDATE STATEMENT The ideal candidate for the Water Conservation Representative position can work independently and consistently. The ideal candidate will have an understanding of the variety of the City’s Water Conservation services and rebate programs and is comfortable navigating online resources. The ideal candidate will be comfortable interacting one-on-one with customers to resolve conflicts that may include walking inside and outside customer homes by appointment to troubleshoot issues. Under close supervision incumbents in this position investigate complaints of water waste, conduct and audit meter reads and irrigation systems for issues and provide customers with educational information. Assist with water conservation education and outreach programs; and, may read commercial and residential water meters, record consumption and use date to identify equipment problems, leaks and other water waste issues. DISTINGUISHING CHARACTERISTICS This is an entry-level class in the Water Conservation series populated with multiple incumbents. Incumbents perform a variety of tasks related to preventing water waste and assisting with promoting the Water Conservation Program. The Water Conservation Representative is distinguished from the Water Conservation Specialist in that the latter is responsible for performing a variety of specialized duties in support of the City’s water conservation program and may provide lead direction to lower level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties may include, but are not limited to, the following: Prepare and issue warnings and notice of violations of the rules and regulations governing water consumption, conditions that may necessitate a change in rate for the service rendered, and defects in water meters. Respond to citizen inquiries and investigate complaints related to water waste and/or consumption. Answer questions regarding water waste and the operation of the water system; explain laws and ordinances or direct questions to appropriate City personnel. Maintain accurate records on investigation of complaints describing problem, location and the final results of the investigation. Confer with supervisor in connection with unusual water waste incidents when specific case-by-case direction is necessary. Prepare simple meter usage and consumption reports and evaluates trouble codes; create work order request for maintenance and repair of broken meters. Assist in promoting efficient water management practices by providing educational information to inform the public on water conservation. May assist with water conservation seminars and outreach events. May read water meters on assigned routes, record readings and make necessary calculations to update or verify meter data. May conduct audit reads to verify the accuracy of automated meter infrastructure. May assist in evaluating new meter products and provide input on changes in current meter devices to help in the development of policies and procedures for the unit. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification QUALIFICATIONS Knowledge of : State and city mandates and regulations for water usage. City street and address system. A variety of meters and meter equipment and their respective functions. Public contact and customer service techniques and principles. Basic mathematics. Basic computer skills Skill in Use of hand tools and equipment. Operation of computer systems and office equipment. Ability to : Read, write, speak, and understand the English language at a level necessary for efficient job performance. Learn, understand, and interpret appropriate water waste codes, laws, state mandates and regulations for water usage. Identify and report water waste problems encountered in the course of work. Learn, understand, and comply with departmental policies, rules, and instructions. Learn City utility billing codes, procedures and policies governing water conservation services. Understand and carry out written and oral directions. Maintain accurate and up-to-date records. Identify meter irregularities and recommend how they can be corrected. Establish and maintain effective working relationships with the public and other City personnel. Perform some physical work such as climbing barriers, jumping obstacles, and digging holes to uncover water isolation valves, requiring physical strength. To use hand tools and equipment EXPERIENCE AND EDUCATION Education : High school diploma or G.E.D. equivalent. -AND- Experience : One year of full time experience providing customer service in the field or office. SPECIAL QUALIFICATIONS Driver License Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. Certification Possession of or ability to obtain within two (2) years of appointment, a Certified Landscape Irrigation Auditor (CLIA) certification issued by the Irrigation Association. Possession of, or ability to obtain by the end of twelve (12) month probationary period, a Water Use Efficiency Grade I Certification issued by California-Nevada American Water Works Association is desirable. Working Conditions Environmental Conditions On occasion work on slippery or uneven surfaces. On occasion work below ground. Work outside in various types of weather. Physical Conditions Maintain physical conditions appropriate to the performance of assigned duties and responsibilities which may include the following: Moving items weighing up to 50 pounds. Lifting, carrying, pushing and pulling. PROBATION PERIOD Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Water Conservation Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/5/2024 11:59 PM Pacific
Apr 15, 2024
Full Time
THE POSITION The Department of Utilities has three Water Conservation Representatives that are assigned to either the North, Central or Southern portion of the City and handle incoming service requests involving either a customer leak investigation or water waste concern. IDEAL CANDIDATE STATEMENT The ideal candidate for the Water Conservation Representative position can work independently and consistently. The ideal candidate will have an understanding of the variety of the City’s Water Conservation services and rebate programs and is comfortable navigating online resources. The ideal candidate will be comfortable interacting one-on-one with customers to resolve conflicts that may include walking inside and outside customer homes by appointment to troubleshoot issues. Under close supervision incumbents in this position investigate complaints of water waste, conduct and audit meter reads and irrigation systems for issues and provide customers with educational information. Assist with water conservation education and outreach programs; and, may read commercial and residential water meters, record consumption and use date to identify equipment problems, leaks and other water waste issues. DISTINGUISHING CHARACTERISTICS This is an entry-level class in the Water Conservation series populated with multiple incumbents. Incumbents perform a variety of tasks related to preventing water waste and assisting with promoting the Water Conservation Program. The Water Conservation Representative is distinguished from the Water Conservation Specialist in that the latter is responsible for performing a variety of specialized duties in support of the City’s water conservation program and may provide lead direction to lower level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties may include, but are not limited to, the following: Prepare and issue warnings and notice of violations of the rules and regulations governing water consumption, conditions that may necessitate a change in rate for the service rendered, and defects in water meters. Respond to citizen inquiries and investigate complaints related to water waste and/or consumption. Answer questions regarding water waste and the operation of the water system; explain laws and ordinances or direct questions to appropriate City personnel. Maintain accurate records on investigation of complaints describing problem, location and the final results of the investigation. Confer with supervisor in connection with unusual water waste incidents when specific case-by-case direction is necessary. Prepare simple meter usage and consumption reports and evaluates trouble codes; create work order request for maintenance and repair of broken meters. Assist in promoting efficient water management practices by providing educational information to inform the public on water conservation. May assist with water conservation seminars and outreach events. May read water meters on assigned routes, record readings and make necessary calculations to update or verify meter data. May conduct audit reads to verify the accuracy of automated meter infrastructure. May assist in evaluating new meter products and provide input on changes in current meter devices to help in the development of policies and procedures for the unit. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification QUALIFICATIONS Knowledge of : State and city mandates and regulations for water usage. City street and address system. A variety of meters and meter equipment and their respective functions. Public contact and customer service techniques and principles. Basic mathematics. Basic computer skills Skill in Use of hand tools and equipment. Operation of computer systems and office equipment. Ability to : Read, write, speak, and understand the English language at a level necessary for efficient job performance. Learn, understand, and interpret appropriate water waste codes, laws, state mandates and regulations for water usage. Identify and report water waste problems encountered in the course of work. Learn, understand, and comply with departmental policies, rules, and instructions. Learn City utility billing codes, procedures and policies governing water conservation services. Understand and carry out written and oral directions. Maintain accurate and up-to-date records. Identify meter irregularities and recommend how they can be corrected. Establish and maintain effective working relationships with the public and other City personnel. Perform some physical work such as climbing barriers, jumping obstacles, and digging holes to uncover water isolation valves, requiring physical strength. To use hand tools and equipment EXPERIENCE AND EDUCATION Education : High school diploma or G.E.D. equivalent. -AND- Experience : One year of full time experience providing customer service in the field or office. SPECIAL QUALIFICATIONS Driver License Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. Certification Possession of or ability to obtain within two (2) years of appointment, a Certified Landscape Irrigation Auditor (CLIA) certification issued by the Irrigation Association. Possession of, or ability to obtain by the end of twelve (12) month probationary period, a Water Use Efficiency Grade I Certification issued by California-Nevada American Water Works Association is desirable. Working Conditions Environmental Conditions On occasion work on slippery or uneven surfaces. On occasion work below ground. Work outside in various types of weather. Physical Conditions Maintain physical conditions appropriate to the performance of assigned duties and responsibilities which may include the following: Moving items weighing up to 50 pounds. Lifting, carrying, pushing and pulling. PROBATION PERIOD Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Water Conservation Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/5/2024 11:59 PM Pacific