MISSOULA COUNTY, MONTANA
Missoula, Montana, United States
Definition Priority Application Date: March 28, 2024 by 5:00 PM (Mountain Time) Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled. TO APPLY: Please complete all sections of the online application , even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Please include with your completed application the following attachments: Cover Letter. Please address in your Cover Letter your experience working in a medical office, dental office, or a call center. Incomplete applications and applications without required attachments will be disqualified. Complete job description available upon request to the Department of Human Resources. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula! Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. The Partnership Health Center PSR Team engages in department and inter-department celebrations and recognition on a regular basis. Our Call Center PSR team is located on the Partnership Health Center campus. Join a fast-paced and supportive environment answering inbound calls to our health center. In the Creamery building, Dental PSRs work in a close team environment with dental assistants, hygienists, and dentists; Medical PSRs team-up with medical assistants and providers to provide exceptional patient care and experience. Experience in a Call Center or prior work in a dental or medical office is preferred. Performs a variety of clerical and reception duties; assesses patient income information and determines eligibility for discounted fees or services at Partnership Health Center (PHC). Representative Examples of Work Greets and registers patients for appointments; receives and screens incoming telephone calls; records messages and routes calls to appropriate departments. Schedules patient appointments and enters patient information into the computer following established protocols; prints and distributes daily schedules; makes appointment reminder calls to patients. Reviews patient charts for required updates to medical forms; verifies income and payor sources; updates patient information in charts and computer system. Interviews patients in need of financial assistance. Informs patients about the sliding fee scale and eligibility requirements. Obtains proof of income documentation, determines eligibility, and places patient on the sliding fee scale. Maintains documentation and follows up with patients to ensure completion of application process. Refers patients to a Senior or Lead Patient Services Representative if eligible for Medicaid, Medicare, or for help purchasing insurance. Calculates nominal fees and collects money for patient visit and outstanding amounts owed by patient. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Works as member of a patient care team(s) assisting clinical staff to ensure efficient, accurate scheduling practices and quality patient care. Facilitates patient flow so patients are seen in a timely manner. Communicates schedule delays and changes to patients. Assures that front and back doors are locked at the end of the shift. Straightens chairs and magazines in lobby area. May be responsible for managing waiting and/or cancelation lists for assigned care team(s). May assist patients to fill out medical information/forms. May assist with medical records or secretarial support services. Performs related work as required or directed. SUPERVISION RECEIVED : Works under the general supervision of Director of Patient Services. Note: The Finance office will train and audit sliding fee scale calculations and provide guidance and recommendations for improvement as needed. SUPERVISION EXERCISED : None. May explain and review work procedures with work study students, volunteers or intermittent employees. WORKING RELATIONSHIPS : Has numerous contacts with the general public and persons from other PHC departments on routine matters for the purpose of giving and obtaining information. Has regular contact with PHC Finance Office staff for guidance and recommendations on sliding fee scale calculations and to coordinate efforts. Regular contact with other members of the provider care team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: KNOWLEDGE : Working knowledge of modern medical office practices and procedures, including computerized scheduling for patient visits. Working knowledge of medical terminology. Working knowledge of business English, spelling, punctuation and math. Working knowledge of the principles and practices of Medicare/Medicaid billing. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. Working knowledge of PHC’s sliding fee scale eligibility requirements and process. Working knowledge of eligibility factors for Medicare and Medicaid. Basic knowledge of the rules and regulations of the Affordable Care Act. SKILLS : Skill in the use of modern office machines and multi-line phone systems. Skill in the use of data entry equipment as demonstrated by basic keyboarding speed (35 WPM). ABILITIES : Ability to learn assigned tasks and procedures. Ability to perform detailed work in a precise and accurate manner, manage multiple tasks and priorities, work independently and work in a stressful and hectic environment. Ability to collect and reconcile large sums of money. Ability to use initiative and good judgment and sufficient maturity to handle the confidential aspects of the work. Ability to communicate effectively in the English language, orally and in writing. Ability to establish and maintain effective working relationships with diverse individuals and groups. Ability to always put patients at the center of PHC’s service model and carry out supportive customer service in all duties. Ability to work as a part of a team, proactively seeking out ways to help patients and co-workers alike. Minimum Qualifications An equivalent combination of education and experience may be considered. EDUCATION : Requires high school graduation or GED. EXPERIENCE : Requires one year of face to face customer service experience. SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. This position is not eligible for remote work. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light lifting and carrying of files or supplies (up to 20 lbs.). Work may include early morning or evening hours. The employee may risk exposure to communicable diseases. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses. Closing Date/Time: Continuous
Mar 23, 2024
Full Time
Definition Priority Application Date: March 28, 2024 by 5:00 PM (Mountain Time) Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled. TO APPLY: Please complete all sections of the online application , even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Please include with your completed application the following attachments: Cover Letter. Please address in your Cover Letter your experience working in a medical office, dental office, or a call center. Incomplete applications and applications without required attachments will be disqualified. Complete job description available upon request to the Department of Human Resources. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula! Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. The Partnership Health Center PSR Team engages in department and inter-department celebrations and recognition on a regular basis. Our Call Center PSR team is located on the Partnership Health Center campus. Join a fast-paced and supportive environment answering inbound calls to our health center. In the Creamery building, Dental PSRs work in a close team environment with dental assistants, hygienists, and dentists; Medical PSRs team-up with medical assistants and providers to provide exceptional patient care and experience. Experience in a Call Center or prior work in a dental or medical office is preferred. Performs a variety of clerical and reception duties; assesses patient income information and determines eligibility for discounted fees or services at Partnership Health Center (PHC). Representative Examples of Work Greets and registers patients for appointments; receives and screens incoming telephone calls; records messages and routes calls to appropriate departments. Schedules patient appointments and enters patient information into the computer following established protocols; prints and distributes daily schedules; makes appointment reminder calls to patients. Reviews patient charts for required updates to medical forms; verifies income and payor sources; updates patient information in charts and computer system. Interviews patients in need of financial assistance. Informs patients about the sliding fee scale and eligibility requirements. Obtains proof of income documentation, determines eligibility, and places patient on the sliding fee scale. Maintains documentation and follows up with patients to ensure completion of application process. Refers patients to a Senior or Lead Patient Services Representative if eligible for Medicaid, Medicare, or for help purchasing insurance. Calculates nominal fees and collects money for patient visit and outstanding amounts owed by patient. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Works as member of a patient care team(s) assisting clinical staff to ensure efficient, accurate scheduling practices and quality patient care. Facilitates patient flow so patients are seen in a timely manner. Communicates schedule delays and changes to patients. Assures that front and back doors are locked at the end of the shift. Straightens chairs and magazines in lobby area. May be responsible for managing waiting and/or cancelation lists for assigned care team(s). May assist patients to fill out medical information/forms. May assist with medical records or secretarial support services. Performs related work as required or directed. SUPERVISION RECEIVED : Works under the general supervision of Director of Patient Services. Note: The Finance office will train and audit sliding fee scale calculations and provide guidance and recommendations for improvement as needed. SUPERVISION EXERCISED : None. May explain and review work procedures with work study students, volunteers or intermittent employees. WORKING RELATIONSHIPS : Has numerous contacts with the general public and persons from other PHC departments on routine matters for the purpose of giving and obtaining information. Has regular contact with PHC Finance Office staff for guidance and recommendations on sliding fee scale calculations and to coordinate efforts. Regular contact with other members of the provider care team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: KNOWLEDGE : Working knowledge of modern medical office practices and procedures, including computerized scheduling for patient visits. Working knowledge of medical terminology. Working knowledge of business English, spelling, punctuation and math. Working knowledge of the principles and practices of Medicare/Medicaid billing. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. Working knowledge of PHC’s sliding fee scale eligibility requirements and process. Working knowledge of eligibility factors for Medicare and Medicaid. Basic knowledge of the rules and regulations of the Affordable Care Act. SKILLS : Skill in the use of modern office machines and multi-line phone systems. Skill in the use of data entry equipment as demonstrated by basic keyboarding speed (35 WPM). ABILITIES : Ability to learn assigned tasks and procedures. Ability to perform detailed work in a precise and accurate manner, manage multiple tasks and priorities, work independently and work in a stressful and hectic environment. Ability to collect and reconcile large sums of money. Ability to use initiative and good judgment and sufficient maturity to handle the confidential aspects of the work. Ability to communicate effectively in the English language, orally and in writing. Ability to establish and maintain effective working relationships with diverse individuals and groups. Ability to always put patients at the center of PHC’s service model and carry out supportive customer service in all duties. Ability to work as a part of a team, proactively seeking out ways to help patients and co-workers alike. Minimum Qualifications An equivalent combination of education and experience may be considered. EDUCATION : Requires high school graduation or GED. EXPERIENCE : Requires one year of face to face customer service experience. SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. This position is not eligible for remote work. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light lifting and carrying of files or supplies (up to 20 lbs.). Work may include early morning or evening hours. The employee may risk exposure to communicable diseases. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses. Closing Date/Time: Continuous
MISSOULA COUNTY, MONTANA
Missoula, Montana, United States
Definition This is a part-time opportunity with many benefits! As a Missoula County employee, you will be part of a team that is committed to positively impacting the community. The base rate of pay for this position is $20.61 per hour.. The Health Department is seeking a CLIENT SERVICES REPRESENTATIVE to join their team. This position performs duties requiring responsible judgement and close adherence to Vaccine for Children (VFC) and private payor policies and protocols, including a variety of advanced clerical, reception and claims duties such as assessing client payor source and income to determine eligibility for publicly and privately funded vaccinations, and other support duties for the Missoula City-County Health Department (MCCHD) Immunization Clinic. Details: Priority screening will begin on Friday, March 22, 2024 . It is in your best interest to apply by this date. Applications will continue to be accepted until an adequate applicant pool has been established, or the position has been filled. To Apply: Please complete all sections of the online application, even if a resume is submitted. Please include with a complete application the following attachments: The results of a Montana Job Service ESkills General Typing Test. Please call Laurie Dunagan or Marilyn Smith at 406-728-7060 and they will e-mail you the link to the test. Please attach a printed version of your test results that show your wpm (words per minute) score. Typing tests from other agencies/companies will not be accepted. Links to typing test results will not be accepted. In addition to the typing test please also attach a letter of interest and a resume. Incomplete applications may be disqualified. Complete job description available upon request to the Department of Human Resources. Representative Examples of Work Greets and registers clients for walk-in or scheduled appointments; accurately enters client information into computer system following established protocols; receives incoming telephone calls; answers inquiries from the public and/or directs to appropriate department. Reviews and updates client electronic health record (EHR) including demographic and insurance information; verifies income and payor sources. Data enters historical immunization records into the state immunization registry, de-duplicates and merges immunization records, processes immunization records requests. Scans paper files into electronic health records. Interviews clients to determine health coverage as it applies to private and public funded vaccine programs. Informs clients about publicly funded vaccine programs, the sliding fee scale and eligibility requirements. Determines eligibility and communicates eligibility status to clinical staff. Keeps up to date with changes in insurance protocols as it relates to immunizations. Schedules appointments according to CDC recommended vaccine schedules and international traveling recommendations. Makes appointment reminder calls/emails. Responsible for managing waiting list. Calculates client visit fees, collects money and outstanding amounts owed by client and assists with claim preparation. Submits claims to third party billing entities. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Takes notes and prepares meeting minutes as directed. Compiles data for reporting requirements for contracts, grants, and general clinic operations. Works as member of a client care team, assisting clinical staff to ensure efficient, accurate scheduling practices and quality client care. Communicates courteously and effectively with clients, families, visitors and staff. Utilizes language translation services for non-English speaking patients. Facilitates client flow so clients are seen in a timely manner. Communicates schedule delays and changes to clients. Drives a County vehicle and transports supplies to off-site locations for conducting immunization clinics. Participates in the development and implementation of the Division’s strategic plan; quality improvement and performance management, workforce development, and accreditation requirements. Participates in the department’s strategic programs across divisions. Works within the incident command structure during emergencies. Performs regular quality assurance checks on scheduling, check-in and check-out processes, insurance eligibility, and immunization data. Minimum Qualifications Requires high school graduation or GED. Requires one year of face-to-face customer service experience or working in an office or medical setting. SPECIAL REQUIREMENTS : New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safety of any person. Requires CPR certification. Requires a current Montana driver’s license. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light to moderate lifting and carrying of files or clinic supplies (up to 50 lbs.). The employee may risk exposure to communicable diseases. Requires working outside of the normal workday hours. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!Missoula County covers over 2,618 square miles of mountain lands varying in topography and climate from temperate river valleys to snow-capped peaks. Five large valleys and two major rivers wind through this mountainous region. Missoula County is large and diverse, featuring everything from the spectacular scenery of Clark Fork River running through town to lush ranches and a growing economy of small business. Skiers, outdoor enthusiasts, wildlife watchers, mothers and fathers, business owners, vacationers, fisherman, retirees, students, and many others have grown to love Missoula County's boundless opportunities. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses.
Mar 09, 2024
Definition This is a part-time opportunity with many benefits! As a Missoula County employee, you will be part of a team that is committed to positively impacting the community. The base rate of pay for this position is $20.61 per hour.. The Health Department is seeking a CLIENT SERVICES REPRESENTATIVE to join their team. This position performs duties requiring responsible judgement and close adherence to Vaccine for Children (VFC) and private payor policies and protocols, including a variety of advanced clerical, reception and claims duties such as assessing client payor source and income to determine eligibility for publicly and privately funded vaccinations, and other support duties for the Missoula City-County Health Department (MCCHD) Immunization Clinic. Details: Priority screening will begin on Friday, March 22, 2024 . It is in your best interest to apply by this date. Applications will continue to be accepted until an adequate applicant pool has been established, or the position has been filled. To Apply: Please complete all sections of the online application, even if a resume is submitted. Please include with a complete application the following attachments: The results of a Montana Job Service ESkills General Typing Test. Please call Laurie Dunagan or Marilyn Smith at 406-728-7060 and they will e-mail you the link to the test. Please attach a printed version of your test results that show your wpm (words per minute) score. Typing tests from other agencies/companies will not be accepted. Links to typing test results will not be accepted. In addition to the typing test please also attach a letter of interest and a resume. Incomplete applications may be disqualified. Complete job description available upon request to the Department of Human Resources. Representative Examples of Work Greets and registers clients for walk-in or scheduled appointments; accurately enters client information into computer system following established protocols; receives incoming telephone calls; answers inquiries from the public and/or directs to appropriate department. Reviews and updates client electronic health record (EHR) including demographic and insurance information; verifies income and payor sources. Data enters historical immunization records into the state immunization registry, de-duplicates and merges immunization records, processes immunization records requests. Scans paper files into electronic health records. Interviews clients to determine health coverage as it applies to private and public funded vaccine programs. Informs clients about publicly funded vaccine programs, the sliding fee scale and eligibility requirements. Determines eligibility and communicates eligibility status to clinical staff. Keeps up to date with changes in insurance protocols as it relates to immunizations. Schedules appointments according to CDC recommended vaccine schedules and international traveling recommendations. Makes appointment reminder calls/emails. Responsible for managing waiting list. Calculates client visit fees, collects money and outstanding amounts owed by client and assists with claim preparation. Submits claims to third party billing entities. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Takes notes and prepares meeting minutes as directed. Compiles data for reporting requirements for contracts, grants, and general clinic operations. Works as member of a client care team, assisting clinical staff to ensure efficient, accurate scheduling practices and quality client care. Communicates courteously and effectively with clients, families, visitors and staff. Utilizes language translation services for non-English speaking patients. Facilitates client flow so clients are seen in a timely manner. Communicates schedule delays and changes to clients. Drives a County vehicle and transports supplies to off-site locations for conducting immunization clinics. Participates in the development and implementation of the Division’s strategic plan; quality improvement and performance management, workforce development, and accreditation requirements. Participates in the department’s strategic programs across divisions. Works within the incident command structure during emergencies. Performs regular quality assurance checks on scheduling, check-in and check-out processes, insurance eligibility, and immunization data. Minimum Qualifications Requires high school graduation or GED. Requires one year of face-to-face customer service experience or working in an office or medical setting. SPECIAL REQUIREMENTS : New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safety of any person. Requires CPR certification. Requires a current Montana driver’s license. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light to moderate lifting and carrying of files or clinic supplies (up to 50 lbs.). The employee may risk exposure to communicable diseases. Requires working outside of the normal workday hours. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!Missoula County covers over 2,618 square miles of mountain lands varying in topography and climate from temperate river valleys to snow-capped peaks. Five large valleys and two major rivers wind through this mountainous region. Missoula County is large and diverse, featuring everything from the spectacular scenery of Clark Fork River running through town to lush ranches and a growing economy of small business. Skiers, outdoor enthusiasts, wildlife watchers, mothers and fathers, business owners, vacationers, fisherman, retirees, students, and many others have grown to love Missoula County's boundless opportunities. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses.
CHARLESTON COUNTY, SC
North Charleston, SC, United States
Description The Customer Service Representative II position serves as the central communication point for the Community Development and Revitalization department and assists the public with completing applications in Neighborly. This is a Temporary Position and No Benefits are associated with it. HIRING HOURLY RANGE: $16.26 - $21.31 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, SUNDAY, 6/30/2024. Duties and Responsibilities ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate the importance of functions.) 1. Enters and updates information in Neighborly, the software used to track applications for various programs. 2. Assists with answering the main phone line and provides information to the caller or transfers phone calls appropriately. 3. Assists with greeting visitors to the building and providing information or referring the individuals to the designated staff member. 4. Assists with receiving and processing incoming and outgoing mail. 5. Participates in outreach for department services. 6. Maintains a detailed programmatic knowledge of the department programs. 7. Performs other duties or assumes other responsibilities as apparent or assigned. Minimum Qualifications 1. High School Diploma or GED required. 2. Associate Degree preferred. 3. Four (4) years or more of successful experience in an administrative position. 4. Must possess a valid SC Driver license (or obtain within three (3) months of hire) and meet the requirements of the County's motor vehicle policy. Knowledge, Skills and Abilities SUCCESS FACTORS: 1. Display honesty, trustworthiness, dependability, and respectfulness at all times. 2. Relate to routine operations in a manner that is consistent with existing solutions to problems to conform to established policies and procedures. 3. Analyze and interpret data and other information before preparation of reports. 4. Embrace change and actively support all efforts to improve processes and increase cooperation, communication, and collaboration between and among co-workers, departments, County officials, officials from other jurisdictions, the business community, and the general public. 5. Demonstrate sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments on or before the deadline. 6. Safeguard confidential information and use or disclose the information only as expressly authorized or specifically required while performing specific job duties. 7. Attentive to the County's standards for customer service, accuracy, quality, and efficiency as outlined in County policies and procedures and ensure that all work performed meets those standards.Closing Date/Time:
Mar 22, 2024
Temporary
Description The Customer Service Representative II position serves as the central communication point for the Community Development and Revitalization department and assists the public with completing applications in Neighborly. This is a Temporary Position and No Benefits are associated with it. HIRING HOURLY RANGE: $16.26 - $21.31 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, SUNDAY, 6/30/2024. Duties and Responsibilities ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate the importance of functions.) 1. Enters and updates information in Neighborly, the software used to track applications for various programs. 2. Assists with answering the main phone line and provides information to the caller or transfers phone calls appropriately. 3. Assists with greeting visitors to the building and providing information or referring the individuals to the designated staff member. 4. Assists with receiving and processing incoming and outgoing mail. 5. Participates in outreach for department services. 6. Maintains a detailed programmatic knowledge of the department programs. 7. Performs other duties or assumes other responsibilities as apparent or assigned. Minimum Qualifications 1. High School Diploma or GED required. 2. Associate Degree preferred. 3. Four (4) years or more of successful experience in an administrative position. 4. Must possess a valid SC Driver license (or obtain within three (3) months of hire) and meet the requirements of the County's motor vehicle policy. Knowledge, Skills and Abilities SUCCESS FACTORS: 1. Display honesty, trustworthiness, dependability, and respectfulness at all times. 2. Relate to routine operations in a manner that is consistent with existing solutions to problems to conform to established policies and procedures. 3. Analyze and interpret data and other information before preparation of reports. 4. Embrace change and actively support all efforts to improve processes and increase cooperation, communication, and collaboration between and among co-workers, departments, County officials, officials from other jurisdictions, the business community, and the general public. 5. Demonstrate sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments on or before the deadline. 6. Safeguard confidential information and use or disclose the information only as expressly authorized or specifically required while performing specific job duties. 7. Attentive to the County's standards for customer service, accuracy, quality, and efficiency as outlined in County policies and procedures and ensure that all work performed meets those standards.Closing Date/Time:
Care Manager (Transitional Care Services) CalOptima CalOptima Health is seeking a highly motivated an experienced Care Manager (Transitional Care Services) to join our team. The Care Manager of Transitional Care Services (TCS) will facilitate communication and coordination among all participants of the health care team and the member to ensure the services provided promote quality and cost-effective outcomes for members who have recently discharged from the hospital or emergency department (ED). The incumbent will be responsible for providing intensive case management, which includes assessment, planning, implementation, coordination, monitoring and evaluation of the member's needs. Position Information: Department: Case Management Salary Grade: K - $70,000 - $114,268 ($33.65 - $54.9365) Work Arrangement: Full Telework **This position is eligible for telework in California.** Duties & Responsibilities: 85% - Care Management Assesses member needs using a standardized health needs assessment or health risk assessment with member or member's representative. Performs post-discharge assessment to identify member's post-hospital or post-ED discharge needs including but not limited to: Member's physical, functional, social and psychological status Member's cultural and linguistic needs Caregiver resources and available benefits Follow-up provider care and ensuring scheduled appointments Durable medical equipment and supplies Community resources Develops and implements a member's specific care plan which includes prioritized SMART goals. Care plan will be continuously reviewed, modified and updated to reflect the member's needs. Schedules weekly follow-ups with member or member's representative to assess progress towards goals and identifies barriers to meeting goals. Provides regular outreach to assigned members along with assigned members from a worklist and evaluates quality of service given to members according to department contact standards. Coordinates care and services with members, members' family members/representatives and other providers, as appropriate, including Community Supports and LTSS. Conducts face-to-face meetings at settings outside of CalOptima Health's locations such as in hospitals, skilled nursing facilities, long-term acute care hospitals, recuperative care and in member's home settings with members, members' family members/representatives and other providers, as appropriate. Communicates with member's physicians, specialists, community agencies and vendors to ensure coordination of services. Facilitates referrals to behavioral health/substance use disorder services and identifies and makes referrals to Long-Term Support Services (LTSS) department, Community Supports and community resources. Facilitates and participates in Interdisciplinary Care Team meetings, as applicable. Collaborates with interdepartmental staff in case resolution as needed. Identifies cases needing manager, director or medical director review or input, routes accordingly and closes cases according to procedures and guidelines in a timely manner. Prepares and maintains appropriate documentation of patient care and progress within the documentation platform or care plan as appropriate. Advocates in the member's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals. 10% - Administrative Support Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Follows CalOptima Health's protocol for documenting all case interventions. Ensures reporting of productivity metrics to supervisor. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in social work, psychology, gerontology, public health or related field required. 5 years of clinical experience and/or managed care experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 20% of the time or more. Preferred Qualifications: Licensed Vocational Nurse, Registered Nurse or master's degree in social work, gerontology, public health or related field. Certified Case Manager (CCM) certificate. Bilingual in English and one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese). Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 24, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/care-manager-transitional-care-services-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-76aea38e35971c4e8dad4b7017bdf5ce
Apr 12, 2024
Full Time
Care Manager (Transitional Care Services) CalOptima CalOptima Health is seeking a highly motivated an experienced Care Manager (Transitional Care Services) to join our team. The Care Manager of Transitional Care Services (TCS) will facilitate communication and coordination among all participants of the health care team and the member to ensure the services provided promote quality and cost-effective outcomes for members who have recently discharged from the hospital or emergency department (ED). The incumbent will be responsible for providing intensive case management, which includes assessment, planning, implementation, coordination, monitoring and evaluation of the member's needs. Position Information: Department: Case Management Salary Grade: K - $70,000 - $114,268 ($33.65 - $54.9365) Work Arrangement: Full Telework **This position is eligible for telework in California.** Duties & Responsibilities: 85% - Care Management Assesses member needs using a standardized health needs assessment or health risk assessment with member or member's representative. Performs post-discharge assessment to identify member's post-hospital or post-ED discharge needs including but not limited to: Member's physical, functional, social and psychological status Member's cultural and linguistic needs Caregiver resources and available benefits Follow-up provider care and ensuring scheduled appointments Durable medical equipment and supplies Community resources Develops and implements a member's specific care plan which includes prioritized SMART goals. Care plan will be continuously reviewed, modified and updated to reflect the member's needs. Schedules weekly follow-ups with member or member's representative to assess progress towards goals and identifies barriers to meeting goals. Provides regular outreach to assigned members along with assigned members from a worklist and evaluates quality of service given to members according to department contact standards. Coordinates care and services with members, members' family members/representatives and other providers, as appropriate, including Community Supports and LTSS. Conducts face-to-face meetings at settings outside of CalOptima Health's locations such as in hospitals, skilled nursing facilities, long-term acute care hospitals, recuperative care and in member's home settings with members, members' family members/representatives and other providers, as appropriate. Communicates with member's physicians, specialists, community agencies and vendors to ensure coordination of services. Facilitates referrals to behavioral health/substance use disorder services and identifies and makes referrals to Long-Term Support Services (LTSS) department, Community Supports and community resources. Facilitates and participates in Interdisciplinary Care Team meetings, as applicable. Collaborates with interdepartmental staff in case resolution as needed. Identifies cases needing manager, director or medical director review or input, routes accordingly and closes cases according to procedures and guidelines in a timely manner. Prepares and maintains appropriate documentation of patient care and progress within the documentation platform or care plan as appropriate. Advocates in the member's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals. 10% - Administrative Support Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Follows CalOptima Health's protocol for documenting all case interventions. Ensures reporting of productivity metrics to supervisor. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in social work, psychology, gerontology, public health or related field required. 5 years of clinical experience and/or managed care experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 20% of the time or more. Preferred Qualifications: Licensed Vocational Nurse, Registered Nurse or master's degree in social work, gerontology, public health or related field. Certified Case Manager (CCM) certificate. Bilingual in English and one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese). Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 24, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/care-manager-transitional-care-services-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-76aea38e35971c4e8dad4b7017bdf5ce
Care Manager (Transitional Care Services) (Whole Child Model) CalOptima CalOptima Health is seeking a highly motivated an experienced Care Manager (Transitional Care Services) (Whole Child Model) to join our team. The Care Manager for Transitional Care Services (TCS) Whole Child Model (WCM) will facilitate communication and coordination among all participants of the health care team and the member to ensure the services provided promote quality and cost-effective outcomes for pediatric and young adult members who have recently discharged from the hospital or emergency department (ED). The incumbent will be responsible for providing intensive case management, which includes assessment, planning, implementation, coordination, monitoring and evaluation of the member's needs. Position Information: Department: Case Management Salary Grade: K - $70,000 - $114,268 ($33.65 - $54.9365) Work Arrangement: Full Telework **This position is eligible for telework in California.** Duties & Responsibilities: 85% - Care Management Assesses member needs using a standardized health needs assessment or health risk assessment with member or member's representative. Performs post-discharge assessment to identify member's post-hospital or post-ED discharge needs including but not limited to: Member's physical, functional, social and psychological status Member's cultural and linguistic needs Caregiver resources and available benefits Follow-up provider care and ensuring scheduled appointments. Durable medical equipment and supplies. Community resources. Collaboration with the member's Medical Therapy Program and Regional Center Service Coordinator if appropriate. Develops and implements a member's specific care plan which includes prioritized SMART goals. Care plan will be continuously reviewed, modified and updated to reflect the member's needs. Schedules weekly follow-ups with member or member's representative to assess progress towards goals and identifies barriers to meeting goals. Provides regular outreach to assigned members along with assigned members from a worklist and evaluates quality of service given to members according to department contact standards. Coordinates care and services with members, members' family members/representatives and other providers, as appropriate, including Community Supports and LTSS. Conducts face-to-face meetings at settings outside of CalOptima Health's locations such as in hospitals, skilled nursing facilities, long-term acute care hospitals, recuperative care and in member's home settings with members, members' family members/representatives and other providers, as appropriate. Communicates with member's physicians, specialists, community agencies and vendors to ensure coordination of services. Facilitates referrals to behavioral health/substance use disorder services and identifies and makes referrals to Long-Term Support Services (LTSS) department, Community Supports and community resources. Facilitates and participates in Interdisciplinary Care Team meetings as applicable. Collaborates with interdepartmental staff in case resolution as needed. Identifies cases needing manager, director or medical director review or input, routes accordingly and closes cases according to procedures and guidelines in a timely manner. Prepares and maintains appropriate documentation of patient care and progress within the documentation platform or care plan as appropriate. Advocates in the member's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals. 10% - Administrative Support Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Follows CalOptima Health's protocol for documenting all case interventions. Ensures reporting of productivity metrics to supervisor. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in social work, psychology, gerontology, public health or related field required. 5 years of clinical experience and/or managed care experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 20% of the time or more. Preferred Qualifications: Licensed Vocational Nurse, Registered Nurse or master's degree in social work, gerontology, public health or related field. 2 Years of pediatric experience. Certified Case Manager (CCM) certificate. Bilingual in English and one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese). Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 24, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/care-manager-transitional-care-services-whole-child-model-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-dc454f01e49e3147966b60a0ce11df1c
Apr 12, 2024
Care Manager (Transitional Care Services) (Whole Child Model) CalOptima CalOptima Health is seeking a highly motivated an experienced Care Manager (Transitional Care Services) (Whole Child Model) to join our team. The Care Manager for Transitional Care Services (TCS) Whole Child Model (WCM) will facilitate communication and coordination among all participants of the health care team and the member to ensure the services provided promote quality and cost-effective outcomes for pediatric and young adult members who have recently discharged from the hospital or emergency department (ED). The incumbent will be responsible for providing intensive case management, which includes assessment, planning, implementation, coordination, monitoring and evaluation of the member's needs. Position Information: Department: Case Management Salary Grade: K - $70,000 - $114,268 ($33.65 - $54.9365) Work Arrangement: Full Telework **This position is eligible for telework in California.** Duties & Responsibilities: 85% - Care Management Assesses member needs using a standardized health needs assessment or health risk assessment with member or member's representative. Performs post-discharge assessment to identify member's post-hospital or post-ED discharge needs including but not limited to: Member's physical, functional, social and psychological status Member's cultural and linguistic needs Caregiver resources and available benefits Follow-up provider care and ensuring scheduled appointments. Durable medical equipment and supplies. Community resources. Collaboration with the member's Medical Therapy Program and Regional Center Service Coordinator if appropriate. Develops and implements a member's specific care plan which includes prioritized SMART goals. Care plan will be continuously reviewed, modified and updated to reflect the member's needs. Schedules weekly follow-ups with member or member's representative to assess progress towards goals and identifies barriers to meeting goals. Provides regular outreach to assigned members along with assigned members from a worklist and evaluates quality of service given to members according to department contact standards. Coordinates care and services with members, members' family members/representatives and other providers, as appropriate, including Community Supports and LTSS. Conducts face-to-face meetings at settings outside of CalOptima Health's locations such as in hospitals, skilled nursing facilities, long-term acute care hospitals, recuperative care and in member's home settings with members, members' family members/representatives and other providers, as appropriate. Communicates with member's physicians, specialists, community agencies and vendors to ensure coordination of services. Facilitates referrals to behavioral health/substance use disorder services and identifies and makes referrals to Long-Term Support Services (LTSS) department, Community Supports and community resources. Facilitates and participates in Interdisciplinary Care Team meetings as applicable. Collaborates with interdepartmental staff in case resolution as needed. Identifies cases needing manager, director or medical director review or input, routes accordingly and closes cases according to procedures and guidelines in a timely manner. Prepares and maintains appropriate documentation of patient care and progress within the documentation platform or care plan as appropriate. Advocates in the member's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals. 10% - Administrative Support Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Follows CalOptima Health's protocol for documenting all case interventions. Ensures reporting of productivity metrics to supervisor. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in social work, psychology, gerontology, public health or related field required. 5 years of clinical experience and/or managed care experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 20% of the time or more. Preferred Qualifications: Licensed Vocational Nurse, Registered Nurse or master's degree in social work, gerontology, public health or related field. 2 Years of pediatric experience. Certified Case Manager (CCM) certificate. Bilingual in English and one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese). Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 24, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/care-manager-transitional-care-services-whole-child-model-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-dc454f01e49e3147966b60a0ce11df1c
HOUSTON AIRPORT SYSTEM
Houston, Texas, United States
POSITION OVERVIEW Applications accepted from: All Persons Interested Division/Section: Bush Intercontinental Airport / International Services Workdays & Hours*: *Shift work, including rotation, weekends and holidays. (*Subject to change) DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Terminal Management exists to deliver a 5-star experience for all passengers travelling through Houston’s airports. This experience includes all Guest facing services from the time a passenger enters the airport facility to the time they depart on an aircraft and vice versa. The scope of Terminal Management’s responsibility includes aesthetic appearance, functional condition of airport facilities and amenities, operational readiness, and terminal ambiance. Terminal Management is the primary liaison with airlines, federal agencies and any Guest facing service provider at the airports as well as with Skytrax, an organization that rates airlines and airports worldwide and is the inspiration for the Houston Airport System’s mission of becoming a 5-star global air service gateway where the magic of flight is celebrated. PURPOSE OF THE POSITION The purpose of the Airport Services Representative II provides customer assistance using multilingual skills. Provide friendly, courteous service to traveling passengers by assisting with directions, information, and processing through the Federal Inspection Service (FIS) area to ensure convenient travel through the Houston Airports. Supports management with assigned tasks and performs coordination with airlines and Customs Border Protection (CBP). This role ensures operational excellence to all international arriving customers processing through the Federal Inspection process and manages all common use facilities with our primary focus of maintaining compliance with federal, state and local rules and regulations pertaining to the airport. An Airport Services Representative II demonstrates leadership, organization and communication while assisting and monitoring large banks of passengers through the inspection area. “Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. Supports the Supervisory team by assisting with scheduling and monitoring breaks. Coordinates with airlines and Customs Border Protection to ensure passengers process through Federal Inspection Services Primary inspection area in an expeditious manner. Facilitates International passenger’s departures and arrivals through the Federal Inspection Services (FIS) in collaboration with CBP leadership and Stakeholders to exceed the department passenger processing goals. Uses multilingual skills, greets and assists international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and local, state and federal government representatives. Promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and make the passengers happy. Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality. Inspect, report and schedule facility irregularities to ensure opening day fresh. Promotes a safe, secure and healthy environment for internal and external customers through the Safety Management System (SMS) program. Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities. Supports the International Services Departmental fiscal year budget goals. Support special events, facilitation of dignitaries and VIP WORK ENVIRONMENT There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fairly fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movements on a patterned response space within moderate tolerance demands. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires an associate degree, preferably in Hospitality Management, Aviation Management, Business or related fields. Directly related professional experience in airport operations or customer service above the required years of experience may be substituted for the above education requirement on a year-for-year basis. EXPERIENCE REQUIREMENTS Two years of experience in a customer service or hospitality environment are required. Substitution: A Bachelor’s degree in Hospitality Management, Aviation Management, Business, or a closely related field may be substituted for the education and experience requirements. LICENSE REQUIREMENTS Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2). PREFERENCES **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** Preference will be given to applicants with one year of experience using bilingual skills specifically with Chinese or Japanese or German languages in a customer service environment is required for this role. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRE The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. PAY GRADE 15 SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1842. If you need special services or accommodations, call 281-233-1842 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: • Medical • Dental • Vision • Wellness • Life insurance • Long-term disability • Retirement pension • 457 deferred compensation plan • Employee Assistance Program • 10 days of vacation each year • 11 city holidays, plus one floating holiday • Flexible schedules • Professional development opportunities • Transportation/parking plan • Section 125 pretax deductions • Dependent Care Reimbursement Plan • Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html Closing Date/Time: 4/28/2024 11:59 PM Central
Apr 16, 2024
Full Time
POSITION OVERVIEW Applications accepted from: All Persons Interested Division/Section: Bush Intercontinental Airport / International Services Workdays & Hours*: *Shift work, including rotation, weekends and holidays. (*Subject to change) DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Terminal Management exists to deliver a 5-star experience for all passengers travelling through Houston’s airports. This experience includes all Guest facing services from the time a passenger enters the airport facility to the time they depart on an aircraft and vice versa. The scope of Terminal Management’s responsibility includes aesthetic appearance, functional condition of airport facilities and amenities, operational readiness, and terminal ambiance. Terminal Management is the primary liaison with airlines, federal agencies and any Guest facing service provider at the airports as well as with Skytrax, an organization that rates airlines and airports worldwide and is the inspiration for the Houston Airport System’s mission of becoming a 5-star global air service gateway where the magic of flight is celebrated. PURPOSE OF THE POSITION The purpose of the Airport Services Representative II provides customer assistance using multilingual skills. Provide friendly, courteous service to traveling passengers by assisting with directions, information, and processing through the Federal Inspection Service (FIS) area to ensure convenient travel through the Houston Airports. Supports management with assigned tasks and performs coordination with airlines and Customs Border Protection (CBP). This role ensures operational excellence to all international arriving customers processing through the Federal Inspection process and manages all common use facilities with our primary focus of maintaining compliance with federal, state and local rules and regulations pertaining to the airport. An Airport Services Representative II demonstrates leadership, organization and communication while assisting and monitoring large banks of passengers through the inspection area. “Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. Supports the Supervisory team by assisting with scheduling and monitoring breaks. Coordinates with airlines and Customs Border Protection to ensure passengers process through Federal Inspection Services Primary inspection area in an expeditious manner. Facilitates International passenger’s departures and arrivals through the Federal Inspection Services (FIS) in collaboration with CBP leadership and Stakeholders to exceed the department passenger processing goals. Uses multilingual skills, greets and assists international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and local, state and federal government representatives. Promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and make the passengers happy. Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality. Inspect, report and schedule facility irregularities to ensure opening day fresh. Promotes a safe, secure and healthy environment for internal and external customers through the Safety Management System (SMS) program. Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities. Supports the International Services Departmental fiscal year budget goals. Support special events, facilitation of dignitaries and VIP WORK ENVIRONMENT There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fairly fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movements on a patterned response space within moderate tolerance demands. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires an associate degree, preferably in Hospitality Management, Aviation Management, Business or related fields. Directly related professional experience in airport operations or customer service above the required years of experience may be substituted for the above education requirement on a year-for-year basis. EXPERIENCE REQUIREMENTS Two years of experience in a customer service or hospitality environment are required. Substitution: A Bachelor’s degree in Hospitality Management, Aviation Management, Business, or a closely related field may be substituted for the education and experience requirements. LICENSE REQUIREMENTS Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2). PREFERENCES **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** Preference will be given to applicants with one year of experience using bilingual skills specifically with Chinese or Japanese or German languages in a customer service environment is required for this role. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRE The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. PAY GRADE 15 SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1842. If you need special services or accommodations, call 281-233-1842 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: • Medical • Dental • Vision • Wellness • Life insurance • Long-term disability • Retirement pension • 457 deferred compensation plan • Employee Assistance Program • 10 days of vacation each year • 11 city holidays, plus one floating holiday • Flexible schedules • Professional development opportunities • Transportation/parking plan • Section 125 pretax deductions • Dependent Care Reimbursement Plan • Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html Closing Date/Time: 4/28/2024 11:59 PM Central
SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)
Mission Viejo, California, United States
Title: Assistant Director of Technology Services Job Category: Classified Administrators and Managers Job Opening Date: April 17, 2024 Job Closing Date: May 07, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Technology Services Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00 am - 5:00 pm Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Starting at $126,072- $177,408 annually Required Documents: Resume and Cover Letter Job Description: Application materials must be received by 11:59 pm on 05/06/2024. Required Documents: Must attach Resume and Cover Letter to be considered for the position. NOTICE : Employment in this position is contingent upon funding by 100% SC Redevelopment Allocation. SUMMARY DESCRIPTION Under the direction of the College Director of Technology Services, or designee of the President, assist in managing the college technology department operations, and assigned large college-level projects of a comprehensive technology department that includes, audio-visual and broadcast systems, along with related programs and services provided by department; and by performing the Director's duties when absent or as assigned. To act as liaison on assigned College and District-level technology projects, including contributing to efforts relative to technology needs assessments, coordinating technology-related schedules with construction and technology schedules, providing supporting documentation; and participating in assigned District and College meetings for the planning, design, construction, implementation or remodeling of College facilities as assigned. To foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. REPRESENTATIVE DUTIES The following duties are typical for this position. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. 1. Assist the Director of Technology Services in directing the College's technology projects and/or technology center, provide College-wide technology support services related to information and assistance for users, equipment service and repair, software implementation and related development, installation and repair; network support, internet access, academic/administrative systems; technology standards and specifications; campus software licensing and technology purchasing; and provide technology support for campus and community-wide events as they relate to projects. 2. Manage help desk operations, technology projects and serve as a central point of contact to complete end user requests in regards to problems or implementations at the desktop/workstation and networking level. Ensure all established departmental procedures are followed. Attend all technology and construction meetings and coordinate proper resources to ensure timely and correct responses to all Requests for Information (RFI) and Request for Proposal (RFP). Ensure all college standards are adhere to in all construction and technology projects. 3. Coordinate College-level user and project implementation related support with District IT for District-wide IT services, such as voice, video, servers and data systems; direct technical staff that maintain the campus telephone and voicemail system; network systems; manage user adds, moves, changes, and telephone assignments at the College level; maintain voicemail accounts; coordinate the purchase of IT-related equipment and systems, such as complex networking systems, data systems, desktops, college servers, SAN, VDI, backup, business continuity, and audio/visual systems, and imaging systems as assigned by Director. 4. Assist in coordinating with District IT when developing specifications for building infrastructure for voice, video network and data systems; assist in writing bid specifications and coordinating with outside vendors for the purchase and installation of voice, video, network and data systems; assist in coordinating, monitoring and evaluating the work of external contractors, ensuring the timely completion of contractual requirements; and maintain complex Cisco and other vendor networking, voice, video and data systems after installation. 5. Work with the District Purchasing, Facilities planning, College Facilities, and other offices to develop bid documents for assigned College technology projects; and evaluate technology and broadcast systems and other equipment; and coordinate with College personnel to determine replacement needs of existing equipment. 6. Assist in coordinating with College and contract personnel when identifying needs to ensure that the most up-to-date technology is used; represent College's technological point of view and position at assigned District and College meetings; 7. Train, supervise and evaluate the performance of assigned technical and support personnel; delegate and review assignments and projects; evaluate work products and results; establish and monitor timelines and prioritize work. 8. Attend, collaborate and contribute, as assigned, in meetings with vendors, contractors, administrators, faculty and staff; coordinate and supervise the updating and implementation of College-level improvement projects with vendors, consultants, staff and faculty as directed; and coordinate with District Services on various services for District managed projects. 9. Attend assigned meetings of College and District-wide committees, which may include contributing to the review of the policies and practices for providing technology services; provide College perspective relative to the parameters and criteria for project designs and College established standards; and assist in implementing design and technical standards and ensure these design and standards are adhere to. 10. Assist in setting priorities and developing work and staffing schedules to ensure the timely and efficient operation and maintenance of College technology services and broadcast systems; assist in the implementation of the technology master plan. 11. Assist in developing, preparing and administering project plans, definitions and scope, budgets and schedules for College and District level projects including: charts, GANTT charts, status reports, purchase orders, change orders, and payment applications; review and negotiate claims; and assist in preparing agenda items for submittal to Purchasing Department for review and for Board approval as needed. 12. Act as the College's technology representative, as assigned, in the administration of assigned construction and technology contracts including monitoring and evaluating the work of contractors to ensure accurate payment and timely completion of contractual requirements. 13. Maintain an effective and cooperative working relationship with all College and District Services personnel, including administration, faculty and classified personnel; provide College administrators and other District personnel with regular updates on projects and activities as requested; interact directly with College administrators with policy-level responsibility as assigned by Director. 14. Assist in planning, organizing, implementing, managing and evaluating audiovisual services provided to the College; assist in designing technical and specialized audiovisual systems in response to faculty, student and staff requirements; assist in identifying, evaluating and recommending emerging media equipment, systems, programs, applications, technologies, methodologies and uses. 15. Assist in evaluating emerging and innovative technologies and making proposals regarding their strategic use in serving the needs of students, faculty and staff; ensure innovative technologies assist the college to promote student success; represent the College, as assigned, at District Information Technology meetings; and promote the College's position related to information technology. 16. Maintain a liaison relationship with the student and faculty user community; assist in developing and implementing opportunities for students and staff to learn to use information technology systems and programs; assist in promoting new systems and services to these user communities. 17. Provide status reports of active assigned work to the Director of Technology Services as required. Provide College administrators and other District personnel with regular updates on assigned projects and activities as requested or directed. 18. Coordinate technology purchases and implementations in the College's various learning centers, libraries, such as writing and math labs; evaluate and maintain library information databases, and maintain a variety of tracking systems such as SARS Trak, and photocopier systems as needed. 19. Assist in developing and administering budgets for assigned projects; assist in forecasting future budgets requirements for technology systems, staffing, and facilities infrastructure; and assist in approving technology purchases. Ensure Fixtures, Furniture, and Equipment (FF&E) funds are budget properly to fund all technology in new construction or renovations. 20. Coordinate with outside vendors for the purchase, installation and maintenance of complex voice, video and data systems if not coordinated by District IT personnel. 21. Coordinate the complete documentation of all technical systems including configuration and change control. 22. Maintain an effective inventory system of all hardware, software, and service maintenance agreements (SMAs) 23. Assist in providing appropriate technical solutions for designing and installing both radio and television broadcast systems as needed or assigned. 24. Assist in recommending new broadcast and other equipment for purchase to meet good engineering practices and provide project support representing broadcast and other system design during integration. 25. Assist in diagnosing, repairing or facilitating the repair of component level broadcast-related equipment. 26. Perform related duties as assigned. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Applicable security mandates, rules, and regulations. Capital construction concepts as how they relate to technology implementations. Complex Cisco networking systems and operations including wireless. Desktop refresh, application delivery, and imaging processes. Design experience for digital and analog video and audio signals. District and College policies, procedures, organization, operations, objectives and Community College mission, functions, and participatory governance. Documentation standards and procedures, including public contract administration. Electronic access and related systems. Electronic industry building standards and regulations for voice, video and data installations, as well as, operation principles of voice, video and data systems. Familiarity with automated broadcast control systems, as well as, integration of a wide variety of audio and video broadcast equipment. Federal Communication Commission (FCC) rules and regulations. Modern information technology capabilities and trends. Operation of computers, peripherals, other office equipment and software programs, including database management, spreadsheet, word processing and specialized software. Oral and written communication skills, including public presentation techniques, correct English composition, grammar, spelling and vocabulary. Principles, practices, procedures and operating techniques for distance learning systems, management, supervision, training, project and inventory management and record keeping. Principles of computer/audio/visual systems design and maintenance, data, database, data structure, imaging systems, software development, network design, and server systems design and maintenance. Radio transmitters, microwave links, and satellite systems. Security camera and related systems. State, local and federal laws, regulations, codes and requirements, and District policies affecting the installation, use and maintenance of information technology and related media. Ability to: Analyze problems, complex situations or complex system problems accurately, identify alternative solutions, project consequences of proposed actions, adopt an effective course of action and implement recommendations. Apply and explain applicable District policies and federal, State, and local laws, codes and regulations. Assist in developing, implementing, directing and evaluating information technology services, activities and programs. Assure compliance with legal requirements and District policies, and college processes and procedures. Collect, compile and analyze data. Develop and manage assigned budgets. Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. Establish and maintain cooperative and effective working relationships with those contacted in the course of work. Evaluate emerging technologies and assist in making recommendations relating to their use within the College that aid in the achievement of the College's goals and objectives. Lead and facilitate group meetings effectively. Maintain current knowledge of technological advances in the field. Participate with the District in the design, procurement and installation of approved technology projects. Plan, organize and direct the work of consultants and contractors; including working with construction contractors, construction superintendents, construction managers, project owners, and understand construction schematics, diagrams, and drawings, and monitor for assurance of conformance to contract requirements. Relate and communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies including those of varied academic, cultural and socio-economic background using tact, diplomacy and courtesy within and outside of the District. Represent the College as assigned at meetings with others, regarding technology and provide information and direction to others with varying levels of information technology knowledge. Run an effective and efficient technical help desk operation. Train, supervise, motivate, and evaluate the performance of assigned personnel. Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts. Use independent judgment, interpersonal skills including tact, patience, motivation, and diplomacy, to work effectively to achieve departmental excellence, common goals and objectives. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: A Bachelor's degree from an accredited college or university with major course work in engineering, computer information systems, educational technology, business administration, or closely-related field. Experience: At least three years of increasingly responsible work experience that demonstrates the ability to assist in directing a broad college-wide information technology program and projects, including network systems, server upgrades and replacement implementations, system upgrades, multimedia services, and at least one year of experience in directly supervising full-time technical personnel. Preferred: Recent evidence of continuing education in areas of information technology, engineering, business management, project management, or related area. At least three years of network management experience, and one year of large software implementation experience. Work experience managing a diverse workforce in an educational environment with participatory governance structures. Teaching experience in higher education is also desirable. Licenses, Certificates, and/or Other Requirements: A valid California driver's license. WORK ENVIRONMENT AND PHYSICAL DEMANDS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work Environment: Duties are performed primarily in an office environment at a desk or computer work station. Incumbents are subject to frequent contact in person and on the telephone with administrative, management, supervisory, academic and classified staff. Work requires travel to other offices or locations to attend conferences, meetings or conduct work. Physical Demands: Typically must sit and stand for long periods; use hands and fingers to operate a computer keyboard; remember key information and concentrate for prolonged periods; see to read all printed materials, including fine print, diagrams, schematics, computer screen and electronic displays; hear and understand voices to conduct face-to-face and telephone conversations; speak in an understandable voice with sufficient volume to be heard within a normal conversational distance, on the telephone, and when addressing groups; transport self to places necessary to perform job duties, such as meeting locations; visit and inspect technology installation sites; and move and/or carry objects weighing up to a maximum of 25 pounds. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
Apr 18, 2024
Full Time
Title: Assistant Director of Technology Services Job Category: Classified Administrators and Managers Job Opening Date: April 17, 2024 Job Closing Date: May 07, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Technology Services Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00 am - 5:00 pm Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Starting at $126,072- $177,408 annually Required Documents: Resume and Cover Letter Job Description: Application materials must be received by 11:59 pm on 05/06/2024. Required Documents: Must attach Resume and Cover Letter to be considered for the position. NOTICE : Employment in this position is contingent upon funding by 100% SC Redevelopment Allocation. SUMMARY DESCRIPTION Under the direction of the College Director of Technology Services, or designee of the President, assist in managing the college technology department operations, and assigned large college-level projects of a comprehensive technology department that includes, audio-visual and broadcast systems, along with related programs and services provided by department; and by performing the Director's duties when absent or as assigned. To act as liaison on assigned College and District-level technology projects, including contributing to efforts relative to technology needs assessments, coordinating technology-related schedules with construction and technology schedules, providing supporting documentation; and participating in assigned District and College meetings for the planning, design, construction, implementation or remodeling of College facilities as assigned. To foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. REPRESENTATIVE DUTIES The following duties are typical for this position. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. 1. Assist the Director of Technology Services in directing the College's technology projects and/or technology center, provide College-wide technology support services related to information and assistance for users, equipment service and repair, software implementation and related development, installation and repair; network support, internet access, academic/administrative systems; technology standards and specifications; campus software licensing and technology purchasing; and provide technology support for campus and community-wide events as they relate to projects. 2. Manage help desk operations, technology projects and serve as a central point of contact to complete end user requests in regards to problems or implementations at the desktop/workstation and networking level. Ensure all established departmental procedures are followed. Attend all technology and construction meetings and coordinate proper resources to ensure timely and correct responses to all Requests for Information (RFI) and Request for Proposal (RFP). Ensure all college standards are adhere to in all construction and technology projects. 3. Coordinate College-level user and project implementation related support with District IT for District-wide IT services, such as voice, video, servers and data systems; direct technical staff that maintain the campus telephone and voicemail system; network systems; manage user adds, moves, changes, and telephone assignments at the College level; maintain voicemail accounts; coordinate the purchase of IT-related equipment and systems, such as complex networking systems, data systems, desktops, college servers, SAN, VDI, backup, business continuity, and audio/visual systems, and imaging systems as assigned by Director. 4. Assist in coordinating with District IT when developing specifications for building infrastructure for voice, video network and data systems; assist in writing bid specifications and coordinating with outside vendors for the purchase and installation of voice, video, network and data systems; assist in coordinating, monitoring and evaluating the work of external contractors, ensuring the timely completion of contractual requirements; and maintain complex Cisco and other vendor networking, voice, video and data systems after installation. 5. Work with the District Purchasing, Facilities planning, College Facilities, and other offices to develop bid documents for assigned College technology projects; and evaluate technology and broadcast systems and other equipment; and coordinate with College personnel to determine replacement needs of existing equipment. 6. Assist in coordinating with College and contract personnel when identifying needs to ensure that the most up-to-date technology is used; represent College's technological point of view and position at assigned District and College meetings; 7. Train, supervise and evaluate the performance of assigned technical and support personnel; delegate and review assignments and projects; evaluate work products and results; establish and monitor timelines and prioritize work. 8. Attend, collaborate and contribute, as assigned, in meetings with vendors, contractors, administrators, faculty and staff; coordinate and supervise the updating and implementation of College-level improvement projects with vendors, consultants, staff and faculty as directed; and coordinate with District Services on various services for District managed projects. 9. Attend assigned meetings of College and District-wide committees, which may include contributing to the review of the policies and practices for providing technology services; provide College perspective relative to the parameters and criteria for project designs and College established standards; and assist in implementing design and technical standards and ensure these design and standards are adhere to. 10. Assist in setting priorities and developing work and staffing schedules to ensure the timely and efficient operation and maintenance of College technology services and broadcast systems; assist in the implementation of the technology master plan. 11. Assist in developing, preparing and administering project plans, definitions and scope, budgets and schedules for College and District level projects including: charts, GANTT charts, status reports, purchase orders, change orders, and payment applications; review and negotiate claims; and assist in preparing agenda items for submittal to Purchasing Department for review and for Board approval as needed. 12. Act as the College's technology representative, as assigned, in the administration of assigned construction and technology contracts including monitoring and evaluating the work of contractors to ensure accurate payment and timely completion of contractual requirements. 13. Maintain an effective and cooperative working relationship with all College and District Services personnel, including administration, faculty and classified personnel; provide College administrators and other District personnel with regular updates on projects and activities as requested; interact directly with College administrators with policy-level responsibility as assigned by Director. 14. Assist in planning, organizing, implementing, managing and evaluating audiovisual services provided to the College; assist in designing technical and specialized audiovisual systems in response to faculty, student and staff requirements; assist in identifying, evaluating and recommending emerging media equipment, systems, programs, applications, technologies, methodologies and uses. 15. Assist in evaluating emerging and innovative technologies and making proposals regarding their strategic use in serving the needs of students, faculty and staff; ensure innovative technologies assist the college to promote student success; represent the College, as assigned, at District Information Technology meetings; and promote the College's position related to information technology. 16. Maintain a liaison relationship with the student and faculty user community; assist in developing and implementing opportunities for students and staff to learn to use information technology systems and programs; assist in promoting new systems and services to these user communities. 17. Provide status reports of active assigned work to the Director of Technology Services as required. Provide College administrators and other District personnel with regular updates on assigned projects and activities as requested or directed. 18. Coordinate technology purchases and implementations in the College's various learning centers, libraries, such as writing and math labs; evaluate and maintain library information databases, and maintain a variety of tracking systems such as SARS Trak, and photocopier systems as needed. 19. Assist in developing and administering budgets for assigned projects; assist in forecasting future budgets requirements for technology systems, staffing, and facilities infrastructure; and assist in approving technology purchases. Ensure Fixtures, Furniture, and Equipment (FF&E) funds are budget properly to fund all technology in new construction or renovations. 20. Coordinate with outside vendors for the purchase, installation and maintenance of complex voice, video and data systems if not coordinated by District IT personnel. 21. Coordinate the complete documentation of all technical systems including configuration and change control. 22. Maintain an effective inventory system of all hardware, software, and service maintenance agreements (SMAs) 23. Assist in providing appropriate technical solutions for designing and installing both radio and television broadcast systems as needed or assigned. 24. Assist in recommending new broadcast and other equipment for purchase to meet good engineering practices and provide project support representing broadcast and other system design during integration. 25. Assist in diagnosing, repairing or facilitating the repair of component level broadcast-related equipment. 26. Perform related duties as assigned. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Applicable security mandates, rules, and regulations. Capital construction concepts as how they relate to technology implementations. Complex Cisco networking systems and operations including wireless. Desktop refresh, application delivery, and imaging processes. Design experience for digital and analog video and audio signals. District and College policies, procedures, organization, operations, objectives and Community College mission, functions, and participatory governance. Documentation standards and procedures, including public contract administration. Electronic access and related systems. Electronic industry building standards and regulations for voice, video and data installations, as well as, operation principles of voice, video and data systems. Familiarity with automated broadcast control systems, as well as, integration of a wide variety of audio and video broadcast equipment. Federal Communication Commission (FCC) rules and regulations. Modern information technology capabilities and trends. Operation of computers, peripherals, other office equipment and software programs, including database management, spreadsheet, word processing and specialized software. Oral and written communication skills, including public presentation techniques, correct English composition, grammar, spelling and vocabulary. Principles, practices, procedures and operating techniques for distance learning systems, management, supervision, training, project and inventory management and record keeping. Principles of computer/audio/visual systems design and maintenance, data, database, data structure, imaging systems, software development, network design, and server systems design and maintenance. Radio transmitters, microwave links, and satellite systems. Security camera and related systems. State, local and federal laws, regulations, codes and requirements, and District policies affecting the installation, use and maintenance of information technology and related media. Ability to: Analyze problems, complex situations or complex system problems accurately, identify alternative solutions, project consequences of proposed actions, adopt an effective course of action and implement recommendations. Apply and explain applicable District policies and federal, State, and local laws, codes and regulations. Assist in developing, implementing, directing and evaluating information technology services, activities and programs. Assure compliance with legal requirements and District policies, and college processes and procedures. Collect, compile and analyze data. Develop and manage assigned budgets. Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. Establish and maintain cooperative and effective working relationships with those contacted in the course of work. Evaluate emerging technologies and assist in making recommendations relating to their use within the College that aid in the achievement of the College's goals and objectives. Lead and facilitate group meetings effectively. Maintain current knowledge of technological advances in the field. Participate with the District in the design, procurement and installation of approved technology projects. Plan, organize and direct the work of consultants and contractors; including working with construction contractors, construction superintendents, construction managers, project owners, and understand construction schematics, diagrams, and drawings, and monitor for assurance of conformance to contract requirements. Relate and communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies including those of varied academic, cultural and socio-economic background using tact, diplomacy and courtesy within and outside of the District. Represent the College as assigned at meetings with others, regarding technology and provide information and direction to others with varying levels of information technology knowledge. Run an effective and efficient technical help desk operation. Train, supervise, motivate, and evaluate the performance of assigned personnel. Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts. Use independent judgment, interpersonal skills including tact, patience, motivation, and diplomacy, to work effectively to achieve departmental excellence, common goals and objectives. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: A Bachelor's degree from an accredited college or university with major course work in engineering, computer information systems, educational technology, business administration, or closely-related field. Experience: At least three years of increasingly responsible work experience that demonstrates the ability to assist in directing a broad college-wide information technology program and projects, including network systems, server upgrades and replacement implementations, system upgrades, multimedia services, and at least one year of experience in directly supervising full-time technical personnel. Preferred: Recent evidence of continuing education in areas of information technology, engineering, business management, project management, or related area. At least three years of network management experience, and one year of large software implementation experience. Work experience managing a diverse workforce in an educational environment with participatory governance structures. Teaching experience in higher education is also desirable. Licenses, Certificates, and/or Other Requirements: A valid California driver's license. WORK ENVIRONMENT AND PHYSICAL DEMANDS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work Environment: Duties are performed primarily in an office environment at a desk or computer work station. Incumbents are subject to frequent contact in person and on the telephone with administrative, management, supervisory, academic and classified staff. Work requires travel to other offices or locations to attend conferences, meetings or conduct work. Physical Demands: Typically must sit and stand for long periods; use hands and fingers to operate a computer keyboard; remember key information and concentrate for prolonged periods; see to read all printed materials, including fine print, diagrams, schematics, computer screen and electronic displays; hear and understand voices to conduct face-to-face and telephone conversations; speak in an understandable voice with sufficient volume to be heard within a normal conversational distance, on the telephone, and when addressing groups; transport self to places necessary to perform job duties, such as meeting locations; visit and inspect technology installation sites; and move and/or carry objects weighing up to a maximum of 25 pounds. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)
Mission Viejo, California, United States
Title: Student Services Systems Specialist Job Category: CSEA Job Opening Date: April 23, 2024 Job Closing Date: May 14, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Admissions and Records Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: Monday - Thursday 9:00 am - 6:00 pm and Friday 8:00 am - 5:00 pm Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Starting salary at $5,526 to $6,102 per month Required Documents: Required: Resume. Optional: Cover Letter Job Description: C.S.E.A. Classified Bargaining Unit Salary Range 126 Application materials must be received by 11:59 pm 05/13/2024 Required Document: Resume. Applications missing the required document will not be considered. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under direction from assigned supervisor or manager, performs technical support duties pertaining to the development and utilization of the Enterprise Resource Program (ERP) and Student Information (SIS) systems that serve Student Services functions. Serves as an advanced module user and the primary liaison with Information Technology and vendors to implement new systems and to resolve issues. DISTINGUISHING CHARACTERISTICS This is a journey-level classification that provides system application, testing, and reporting activities. Incumbents exercise discretion and independent judgment in performing the full range of assignments. Successful performance of the work requires knowledge of database applications and basic knowledge of the District's information systems infrastructure. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Serves as the departmental ERP/SIS technical specialist; assists with planning, and implementing technology and automated processes that support departmental programs delivery, compliance, enrollment, and student success; acts as the primary contact person for departmental staff for technical assistance with computerized systems, including testing, training, troubleshooting, and problem resolution; may input and/or modify data in restricted access areas of the module(s). Performs activities related to data updates and ERP/SIS system rollouts, upgrades, and workflows; reviews ERP/SIS documentation in preparation for rollouts and upgrades; participates with end users and IT in implementing and testing ERP/SIS rollouts, upgrades, and workflows; creates end-user documentation including training materials and job aids; provides training on systems processes and procedures; may update departmental web page content. Participates in the development and implementation of new programs, policies, procedures, methods, and business processes; collects data and recommends processes to improve services. In conjunction with IT staff, tests system patches and modifications; reports tests results; liaisons with IT staff and vendors as needed to correct issues; documents data and system issues and resolutions and maintains related records. Provides recommendations for data security and monitors for fraud; reviews error lists and makes data corrections. Conducts activities associated with the annual system set-up; maintains processes for data importing, data integrity, and application management. Ensures successful storage and retrieval of data; monitors and maintains data integrity of tables, fields, reports, and related systems; tests applications to ensure accuracy of data; works with College/District IT to correct data issues. Develops and performs SQL queries and commands to extract data; utilizes applications to import/export data; maintains proper data backup and storage procedures. Develops and runs system reports and documents for a variety of departmental needs, activities, and reporting requirements; works with IT staff to develop and maintain reports based on department needs; reviews data/reports for accuracy; creates and maintains databases; assists with audits. Serves as a technical resource regarding the assigned system module(s); assists staff who have access to module information with technical system questions or problems. May prepare work orders of a technical nature as necessary; updates records of equipment usage and location; may participate in the ordering, inventorying, and maintaining of supplies and equipment. May perform specialized technical administrative duties pertaining to the business operations of the assigned department; attends and participates in a variety of meetings, trainings, workshops, committees, events, and conferences; maintains compliance with mandatory trainings and certifications as directed by supervisor; maintains current knowledge and stays up to date on requirements and changes related to area of assignment. Provides functional and technical work direction to lower-level staff, temporary employees, and student workers; participates in the selection of new staff; trains new and existing staff as assigned; prioritizes and coordinates work assignments; monitors and reviews activities to ensure that work is completed in a timely and accurate manner. Operates a variety of office equipment and machines; learns to use new technology as necessary to perform duties. Establishes and maintains cooperative working relationships with students, staff, and faculty, as well as various outside groups to ensure efficient, effective, and correct implementation of departmental objectives. Maintains departmental area(s) in a safe, clean, and orderly environment; assures compliance with established safety procedures and regulations; refers unresolved problems to supervisor. Prepares, completes, and maintains a variety of correspondence, records, documents, forms, and reports; disseminates information as appropriate; verifies and reviews documents and reports for completeness, accuracy, and conformance with established regulations and procedures; independently responds to various inquiries and correspondence. Abides by all confidentiality practices required by District, College, state, and federal policies, laws, rules, and regulations. May perform the duties of lower-level departmental classifications, as needed. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time to successfully perform the assigned duties. Knowledge of: Principles, practices, and technologies of operating systems. Principles and practices used in business processes and ERP/SIS systems associated with student services programs. Principles of database design and data management and reporting. Data systems concepts and structures. Data management, data extraction, and relational databases. Various software packages, databases, and applications used in a Student Services Office. Principles and practices of research, data collection, and report preparation. Philosophy, operational characteristics, services, activities, goals, and objectives of the assigned area; eligibility requirements; specialized functions, activities, operations, rules, regulations, requirements, and restrictions related to the assigned area; terminology, techniques, equipment, materials, principles, theories, practices, and procedures related to the assigned area. Work organization and current office practices, procedures, terminology, methods, and equipment, including computer hardware and peripherals, devices, and applications; principles and procedures of business letter writing. Principles and techniques used in providing a high level of customer service. Techniques to facilitate effective interaction with people on an individual or group basis; interpersonal skills using tact, patience, and courtesy. Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary; public speaking and presentation skills. Pertinent Federal, State, and local codes, laws, and regulations; including FERPA; confidentiality requirements when dealing with personal and sensitive student information. Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds; institutional and community resources available to assist a diverse student population; needs of students with disabilities or requiring special services. Principles, practices, requirements, and procedures of data and records management. Occupational hazards, health, and standard safety policies and procedures. Principles and practices of providing training, work direction, and guidance to lower-level office staff and student workers. District and College organization, services, programs, operations, policies, and objectives. Ability to: Review and implement software packages and database applications related to departmental objectives. Perform technical tasks within defined deadlines. Apply critical thinking skills. Communicate with others to identify and translate information needs into system requirements. Assist end users on a wide variety of system issues and make and implement sound recommendations. Develop procedural documentation and train end users. Conduct research and present technical information and data in an effective manner; design, create, and run reports. Validate systems functionality. Perform the duties of lower-level classifications within the assigned department, as necessary. Research regulatory information and resolve questions. Perform arithmetic calculations and reconcile data; perform statistical computations. Access, enter, import, and export data into a variety of applications and software. Develop and implement data queries. Read, understand, and apply information from technical materials. Impart technical and detailed information to non-technical individuals or groups. Demonstrate sound judgment and interact extensively with and respond to requests and inquiries from students, faculty, staff, and public; respond appropriately to requests and inquiries; effectively present information in person, electronically, or on the telephone to students, staff, or the public; provide excellent customer service. Communicate clearly and concisely, both orally and in writing in English; use correct English usage, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively; conduct presentations, as necessary. Develop, maintain, and foster effective working relationships involving interactions and communications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis. Exercise good judgment, discretion, tact, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially. Operate and troubleshoot office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; compose and prepare correspondence and memoranda; maintain filing systems; prepare documentation, reports, and other written materials. Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, interpret, explain, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively. Assess situations, analyze problems, identify alternative solutions, project consequences of proposed actions, and adopt effective courses of action. Maintain the cleanliness, sanitation, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior. Effectively utilize technology and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems. Maintain an adequate inventory of materials and equipment. Provide training, functional and technical work direction, and guidance to assigned staff and student workers. Assist others in locating appropriate resources; provide assistance to others in matters related to assigned area. Participate in trainings, conferences, and meetings on-site and off-site as required. Report to work on a regular and consistent basis, as scheduled, to assigned job. Work evening/weekend shifts as required. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: An Associate's degree from an accredited institution. Bachelor's Degree in business, information systems, or related field preferred. Experience: Three years of experience working in a Student Services office (preferably within the assigned department) within a higher education environment that includes performing specialized technical work and advanced use of a data management system. OR Two years of increasingly responsible application systems experience including the use and troubleshooting of ERP applications and supporting data reporting functions, preferably in a higher education student services environment. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
Apr 24, 2024
Full Time
Title: Student Services Systems Specialist Job Category: CSEA Job Opening Date: April 23, 2024 Job Closing Date: May 14, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Admissions and Records Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: Monday - Thursday 9:00 am - 6:00 pm and Friday 8:00 am - 5:00 pm Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Starting salary at $5,526 to $6,102 per month Required Documents: Required: Resume. Optional: Cover Letter Job Description: C.S.E.A. Classified Bargaining Unit Salary Range 126 Application materials must be received by 11:59 pm 05/13/2024 Required Document: Resume. Applications missing the required document will not be considered. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under direction from assigned supervisor or manager, performs technical support duties pertaining to the development and utilization of the Enterprise Resource Program (ERP) and Student Information (SIS) systems that serve Student Services functions. Serves as an advanced module user and the primary liaison with Information Technology and vendors to implement new systems and to resolve issues. DISTINGUISHING CHARACTERISTICS This is a journey-level classification that provides system application, testing, and reporting activities. Incumbents exercise discretion and independent judgment in performing the full range of assignments. Successful performance of the work requires knowledge of database applications and basic knowledge of the District's information systems infrastructure. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Serves as the departmental ERP/SIS technical specialist; assists with planning, and implementing technology and automated processes that support departmental programs delivery, compliance, enrollment, and student success; acts as the primary contact person for departmental staff for technical assistance with computerized systems, including testing, training, troubleshooting, and problem resolution; may input and/or modify data in restricted access areas of the module(s). Performs activities related to data updates and ERP/SIS system rollouts, upgrades, and workflows; reviews ERP/SIS documentation in preparation for rollouts and upgrades; participates with end users and IT in implementing and testing ERP/SIS rollouts, upgrades, and workflows; creates end-user documentation including training materials and job aids; provides training on systems processes and procedures; may update departmental web page content. Participates in the development and implementation of new programs, policies, procedures, methods, and business processes; collects data and recommends processes to improve services. In conjunction with IT staff, tests system patches and modifications; reports tests results; liaisons with IT staff and vendors as needed to correct issues; documents data and system issues and resolutions and maintains related records. Provides recommendations for data security and monitors for fraud; reviews error lists and makes data corrections. Conducts activities associated with the annual system set-up; maintains processes for data importing, data integrity, and application management. Ensures successful storage and retrieval of data; monitors and maintains data integrity of tables, fields, reports, and related systems; tests applications to ensure accuracy of data; works with College/District IT to correct data issues. Develops and performs SQL queries and commands to extract data; utilizes applications to import/export data; maintains proper data backup and storage procedures. Develops and runs system reports and documents for a variety of departmental needs, activities, and reporting requirements; works with IT staff to develop and maintain reports based on department needs; reviews data/reports for accuracy; creates and maintains databases; assists with audits. Serves as a technical resource regarding the assigned system module(s); assists staff who have access to module information with technical system questions or problems. May prepare work orders of a technical nature as necessary; updates records of equipment usage and location; may participate in the ordering, inventorying, and maintaining of supplies and equipment. May perform specialized technical administrative duties pertaining to the business operations of the assigned department; attends and participates in a variety of meetings, trainings, workshops, committees, events, and conferences; maintains compliance with mandatory trainings and certifications as directed by supervisor; maintains current knowledge and stays up to date on requirements and changes related to area of assignment. Provides functional and technical work direction to lower-level staff, temporary employees, and student workers; participates in the selection of new staff; trains new and existing staff as assigned; prioritizes and coordinates work assignments; monitors and reviews activities to ensure that work is completed in a timely and accurate manner. Operates a variety of office equipment and machines; learns to use new technology as necessary to perform duties. Establishes and maintains cooperative working relationships with students, staff, and faculty, as well as various outside groups to ensure efficient, effective, and correct implementation of departmental objectives. Maintains departmental area(s) in a safe, clean, and orderly environment; assures compliance with established safety procedures and regulations; refers unresolved problems to supervisor. Prepares, completes, and maintains a variety of correspondence, records, documents, forms, and reports; disseminates information as appropriate; verifies and reviews documents and reports for completeness, accuracy, and conformance with established regulations and procedures; independently responds to various inquiries and correspondence. Abides by all confidentiality practices required by District, College, state, and federal policies, laws, rules, and regulations. May perform the duties of lower-level departmental classifications, as needed. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time to successfully perform the assigned duties. Knowledge of: Principles, practices, and technologies of operating systems. Principles and practices used in business processes and ERP/SIS systems associated with student services programs. Principles of database design and data management and reporting. Data systems concepts and structures. Data management, data extraction, and relational databases. Various software packages, databases, and applications used in a Student Services Office. Principles and practices of research, data collection, and report preparation. Philosophy, operational characteristics, services, activities, goals, and objectives of the assigned area; eligibility requirements; specialized functions, activities, operations, rules, regulations, requirements, and restrictions related to the assigned area; terminology, techniques, equipment, materials, principles, theories, practices, and procedures related to the assigned area. Work organization and current office practices, procedures, terminology, methods, and equipment, including computer hardware and peripherals, devices, and applications; principles and procedures of business letter writing. Principles and techniques used in providing a high level of customer service. Techniques to facilitate effective interaction with people on an individual or group basis; interpersonal skills using tact, patience, and courtesy. Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary; public speaking and presentation skills. Pertinent Federal, State, and local codes, laws, and regulations; including FERPA; confidentiality requirements when dealing with personal and sensitive student information. Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds; institutional and community resources available to assist a diverse student population; needs of students with disabilities or requiring special services. Principles, practices, requirements, and procedures of data and records management. Occupational hazards, health, and standard safety policies and procedures. Principles and practices of providing training, work direction, and guidance to lower-level office staff and student workers. District and College organization, services, programs, operations, policies, and objectives. Ability to: Review and implement software packages and database applications related to departmental objectives. Perform technical tasks within defined deadlines. Apply critical thinking skills. Communicate with others to identify and translate information needs into system requirements. Assist end users on a wide variety of system issues and make and implement sound recommendations. Develop procedural documentation and train end users. Conduct research and present technical information and data in an effective manner; design, create, and run reports. Validate systems functionality. Perform the duties of lower-level classifications within the assigned department, as necessary. Research regulatory information and resolve questions. Perform arithmetic calculations and reconcile data; perform statistical computations. Access, enter, import, and export data into a variety of applications and software. Develop and implement data queries. Read, understand, and apply information from technical materials. Impart technical and detailed information to non-technical individuals or groups. Demonstrate sound judgment and interact extensively with and respond to requests and inquiries from students, faculty, staff, and public; respond appropriately to requests and inquiries; effectively present information in person, electronically, or on the telephone to students, staff, or the public; provide excellent customer service. Communicate clearly and concisely, both orally and in writing in English; use correct English usage, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively; conduct presentations, as necessary. Develop, maintain, and foster effective working relationships involving interactions and communications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis. Exercise good judgment, discretion, tact, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially. Operate and troubleshoot office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; compose and prepare correspondence and memoranda; maintain filing systems; prepare documentation, reports, and other written materials. Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, interpret, explain, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively. Assess situations, analyze problems, identify alternative solutions, project consequences of proposed actions, and adopt effective courses of action. Maintain the cleanliness, sanitation, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior. Effectively utilize technology and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems. Maintain an adequate inventory of materials and equipment. Provide training, functional and technical work direction, and guidance to assigned staff and student workers. Assist others in locating appropriate resources; provide assistance to others in matters related to assigned area. Participate in trainings, conferences, and meetings on-site and off-site as required. Report to work on a regular and consistent basis, as scheduled, to assigned job. Work evening/weekend shifts as required. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: An Associate's degree from an accredited institution. Bachelor's Degree in business, information systems, or related field preferred. Experience: Three years of experience working in a Student Services office (preferably within the assigned department) within a higher education environment that includes performing specialized technical work and advanced use of a data management system. OR Two years of increasingly responsible application systems experience including the use and troubleshooting of ERP applications and supporting data reporting functions, preferably in a higher education student services environment. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
TEXAS PARKS AND WILDLIFE
Lamarque, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Captain Fred Ruiz, (409) 739-1947 PHYSICAL WORK ADDRESS: Law Enforcement Region 4 La Marque Office, 12007 Delaney Road, LaMarque, TX 77568 GENERAL DESCRIPTION Under the direction of the Captain, Game Warden, this position performs complex (journey-level) customer service and administrative support work for the Law Enforcement Division Regional or District Office. Work involves providing customer service support and receiving and responding to public inquiries for information regarding hunting & fishing licenses, boat titling & registration and other services. Prepares, interprets, and disseminates information concerning rules, regulations and policies. Responsible for entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports. Works under general supervision, with limited latitude for initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: • Graduation from High School or GED. Experience: • Four years experience in customer service, clerical or administrative support work. Licensure: • Applicant must possess a valid class "C" Texas driver's license. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office administration and administrative support practices; Knowledge of Agency, Division and Regional policies, procedures and programs; Knowledge of Agency, Division and Regional organization and operations; Knowledge of filing and records management systems, forms design principles, and other office procedures and terminology; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in using professional telephone etiquette; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment and software; Skill in using MS Word, Excel and Outlook; Skill in using agency computer software including: BRITS, LES, MCI/TLC and CAPPS; Skill in organizing workloads and changing priorities; Skill in managing several projects simultaneously Skill in meeting deadlines; Skill in problem solving; Skill in identifying, researching and compiling information; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to maintain strict confidentiality; Ability to accurately follow instructions; Ability to work under stressful conditions; Ability to interpret and explain TPWD, Law Enforcement Division and regional policies, procedures and programs to customers and constituent groups; Ability to multi-task, organize workloads, adjust to changing priorities and work under tight deadlines; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to develop and present training material; Ability to train others; Ability to accurately handle cash and account for revenue collected; Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday; Required to work overtime as necessary Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Required to pass a national fingerprint-based background check to maintain employment; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 1, 2024, 4:59:00 AM
Apr 17, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Captain Fred Ruiz, (409) 739-1947 PHYSICAL WORK ADDRESS: Law Enforcement Region 4 La Marque Office, 12007 Delaney Road, LaMarque, TX 77568 GENERAL DESCRIPTION Under the direction of the Captain, Game Warden, this position performs complex (journey-level) customer service and administrative support work for the Law Enforcement Division Regional or District Office. Work involves providing customer service support and receiving and responding to public inquiries for information regarding hunting & fishing licenses, boat titling & registration and other services. Prepares, interprets, and disseminates information concerning rules, regulations and policies. Responsible for entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports. Works under general supervision, with limited latitude for initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: • Graduation from High School or GED. Experience: • Four years experience in customer service, clerical or administrative support work. Licensure: • Applicant must possess a valid class "C" Texas driver's license. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office administration and administrative support practices; Knowledge of Agency, Division and Regional policies, procedures and programs; Knowledge of Agency, Division and Regional organization and operations; Knowledge of filing and records management systems, forms design principles, and other office procedures and terminology; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in using professional telephone etiquette; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment and software; Skill in using MS Word, Excel and Outlook; Skill in using agency computer software including: BRITS, LES, MCI/TLC and CAPPS; Skill in organizing workloads and changing priorities; Skill in managing several projects simultaneously Skill in meeting deadlines; Skill in problem solving; Skill in identifying, researching and compiling information; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to maintain strict confidentiality; Ability to accurately follow instructions; Ability to work under stressful conditions; Ability to interpret and explain TPWD, Law Enforcement Division and regional policies, procedures and programs to customers and constituent groups; Ability to multi-task, organize workloads, adjust to changing priorities and work under tight deadlines; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to develop and present training material; Ability to train others; Ability to accurately handle cash and account for revenue collected; Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday; Required to work overtime as necessary Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Required to pass a national fingerprint-based background check to maintain employment; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 1, 2024, 4:59:00 AM
The Digital Navigation Program at Loveland Public Library aligns with our vision and mission of creating a more digital equitable and inclusive community in Larimer County. AmeriCorps members serving as Digital Navigators assist community members with accessing affordable internet service and devices and providing digital skills training. During the 2023-24 service term, members will be placed with one of 7 host-sites in Larimer County, including: Loveland, Estes Valley, Red Feather Lakes, Berthoud, Wellington, and Front Range Community College - Larimer Campus in Fort Collins. To learn more about Loveland Public Library and the Digital Navigators of Larimer County Libraries programming, visit www.lovlib.org/americorps. If selected to fill the role, in Red Feather, Wellington, or Estes Park, Digital Navigator will receive a $500 bonus upon successful completion of 24 weeks of service. PLEASE UPLOAD A RESUME, COVER LETTER & 2 SUPERVISOR LEVEL REFERENCES WITH APPLICATION Preferred that the Navigator live within 25 mile radius of the host site. SERVICE RESPONSIBILITIES: Member positions at all host sites will work one on one with community members primarily in person, with some assistance occurring by email or remote video conference depending on the needs and abilities of each community member. When community members’ needs and goals align, Digital Navigators may also offer small group training. First, AmeriCorps members will assess community members’ access to internet service at home and to equipment. Next community members’ ability to utilize technology to meet their needs and achieve their goals will be assessed. Digital navigators will serve people who are members of historically marginalized communities, including people with disabilities, older adults, members of ethnic and racial minorities, people living at or below 150% of the federal poverty level, people with limited literacy and/or English language proficiency and people who reside primarily in rural areas. In addition, AmeriCorps members will conduct outreach activities to raise awareness about digital inclusion and digital equity in their community and spread the word about the availability of this service in their community. Digital navigators will also collect and report data on the types of requests received, services provided, and the outcomes of the services provided. AmeriCorps members are required to meet with program managers a minimum of once per month and the program coordinator and host site supervisors a minimum of once per week to ensure success within their site. Access to affordable internet services: The cost of internet service is a barrier for some Coloradans. Primary responsibilities of AmeriCorps members in this area will be to assist the community member with the Affordable Connectivity Program (ACP) application, which provides eligible community members with a discount for internet service and a discount on devices. Members will become versed in helping community members apply for the discounted internet service through ACP to service with a local participating internet service provider (ISP). This assistance could include assisting the community members in talking on the telephone with a customer service representative at local ISPs. Access to affordable electronic devices: Members will assist community members with obtaining devices they need to achieve their digital inclusion goals. AmeriCorps members will connect community members with providers of affordable devices and/or repair services. Digital skills training: Once community members have internet service in their homes and a device to use it, they may have online tasks or activities they need to complete. Digital Navigators will teach community members how to complete these tasks, including online safety and security topics. Members will help with identifying the digital skills training needed for the community members to achieve their digital inclusion goals. The AmeriCorps member will provide this training and/or refer the community member to an organization in the community that provides the training. Digital skills training can include a wide variety of activities. Examples include helping community members access and use social media, communicate using video with friends and family, assistance with online applications, enroll in and/or participate in online training, using email, navigating the internet, using telehealth or video meeting applications, using software like Microsoft Office and/or Google applications, comfortability using and navigating a mobile device, and more. TERM OF SERVICE: Start Date: October 30, 2023 End Date: October 29, 2024 Average hours per week: 36-40 hours Total Expected Hours: 1700 hours of service BENEFITS: Up to a $1,833.33 monthly maximum living allowance, paid bi-weekly. Segal Education Award of $6,895 upon successful completion of the term. Laptop to keep after service term. Internet/mobile hotspot for use during term. Mileage reimbursement for travel to host site(s). Attendance ticket, travel expenses, meals, and lodging for digital literacy or professional development conference such as National Digital Inclusion Alliance (NDIA) in 2024. CorpsNetwork - Health Coverage - https://corpsnetwork.org/health-insurance/monthly premium paid for. Childcare benefit provided - www.americorpschildcare.com. Access to AmeriCorps Member Assistance Program. Remote service opportunity for up to 20% of service time. Multiple opportunities for professional development. Topics include digital inclusion and equity, communicating with diverse populations, fundamentals of adult learning, and other relevant topics. Minimum qualifications and requirements: US Citizen, US National, or lawful permanent resident alien of the United States At least 17 years of age at the commencement of service Received a high school diploma or equivalent or, if current high school student, agreement to obtain a high school diploma or equivalent. A federal, state criminal history, sex offender National Service Criminal History Check (NSCHC) background check will be obtained pre-eligibility for service Reliable vehicle, car insurance & driver’s license. A driving record will be obtained. Able to lift, transfer, and move light duty technology equipment such as laptops, tablets, and rolling carts of up to 20lbs. Professional responsibilities: Ability to act as a positive role model. Commitment to ethics of diversity, equity, and inclusion. Willingness to learn and adapt and accept feedback from staff. Ability to work well within a team setting. Participate in professional development training required by Loveland Public Library, City of Loveland, and applicable host site (Berthoud Community Library District, Estes Valley Library, Red Feather Lakes Community Library, Wellington Public Library, Front Range Community College Harmony Library). Professionally represent AmeriCorps, Loveland Public Library, and host site Libraries when serving with students, community members and partners. Committed to developing the skills below (if the applicant does not already have these skills) Embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, online security practices, and common online services and applications. Take initiative, be organized, and effectively manage time. Provide excellent customer service in person, via email/chat, video conference, and on the phone. Establish appropriate professional boundaries with clients. Establish trust with clients of varied ages and socioeconomic, educational, language and cultural backgrounds. Demonstrate flexibility, adaptability, a positive attitude, cultural sensitivity, and a sense of humor in working with diverse populations. Creatively solve problems and negotiate and handle stressful situations while maintaining professionalism. Create and update digital inclusion plan with needs assessment, goals and outcomes for each community member served. Create short form written, image-based, or video instructions and guides to aid community members with basic technological concepts. HOST-SITE PLACEMENT: Determined by Program Manager and Program Coordinator after interview process: dependent on proximity to host site, member’s personality, and work style. If interested in a specific host site, please state location in your application. Possible host sites include: Loveland Public Library & community partners within Loveland, CO city limit Berthoud Community Library: Berthoud, CO Estes Valley Library: Estes Park, CO Wellington Town Library: Wellington, CO Front Range Community College Larimer Campus: Fort Collins, CO Red Feather Lakes Library: Red Feather Lakes, CO DISCLAIMERS: AmeriCorps: In accordance with AmeriCorps Regulation 45 CFR 2540.100, this position does not duplicate work of previous or existing employees or volunteers, supplant the hiring of workers, or include service or duties that have been performed or were performed by a current employee, an employee who recently resigned or was discharged, an employee subject to a reduction in workforce, or an employee who is on leave. The Corporation for National and Community Service (CNCS) is committed to achieving a diverse, high-performing workforce. No persons involved with this program will discriminate based on race, religion, creed, color, national origin, gender, age, sexual orientation, political affiliation, disability, marital/parental status, or military service. We strive to provide a service and work environment free of sexual, racial, ethnic, religious or other harassment. City of Loveland: The City of Loveland provides equal opportunities to all applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential position functions. A criminal history and NHCSC check will be obtained pre-service.
Apr 11, 2024
Full Time
The Digital Navigation Program at Loveland Public Library aligns with our vision and mission of creating a more digital equitable and inclusive community in Larimer County. AmeriCorps members serving as Digital Navigators assist community members with accessing affordable internet service and devices and providing digital skills training. During the 2023-24 service term, members will be placed with one of 7 host-sites in Larimer County, including: Loveland, Estes Valley, Red Feather Lakes, Berthoud, Wellington, and Front Range Community College - Larimer Campus in Fort Collins. To learn more about Loveland Public Library and the Digital Navigators of Larimer County Libraries programming, visit www.lovlib.org/americorps. If selected to fill the role, in Red Feather, Wellington, or Estes Park, Digital Navigator will receive a $500 bonus upon successful completion of 24 weeks of service. PLEASE UPLOAD A RESUME, COVER LETTER & 2 SUPERVISOR LEVEL REFERENCES WITH APPLICATION Preferred that the Navigator live within 25 mile radius of the host site. SERVICE RESPONSIBILITIES: Member positions at all host sites will work one on one with community members primarily in person, with some assistance occurring by email or remote video conference depending on the needs and abilities of each community member. When community members’ needs and goals align, Digital Navigators may also offer small group training. First, AmeriCorps members will assess community members’ access to internet service at home and to equipment. Next community members’ ability to utilize technology to meet their needs and achieve their goals will be assessed. Digital navigators will serve people who are members of historically marginalized communities, including people with disabilities, older adults, members of ethnic and racial minorities, people living at or below 150% of the federal poverty level, people with limited literacy and/or English language proficiency and people who reside primarily in rural areas. In addition, AmeriCorps members will conduct outreach activities to raise awareness about digital inclusion and digital equity in their community and spread the word about the availability of this service in their community. Digital navigators will also collect and report data on the types of requests received, services provided, and the outcomes of the services provided. AmeriCorps members are required to meet with program managers a minimum of once per month and the program coordinator and host site supervisors a minimum of once per week to ensure success within their site. Access to affordable internet services: The cost of internet service is a barrier for some Coloradans. Primary responsibilities of AmeriCorps members in this area will be to assist the community member with the Affordable Connectivity Program (ACP) application, which provides eligible community members with a discount for internet service and a discount on devices. Members will become versed in helping community members apply for the discounted internet service through ACP to service with a local participating internet service provider (ISP). This assistance could include assisting the community members in talking on the telephone with a customer service representative at local ISPs. Access to affordable electronic devices: Members will assist community members with obtaining devices they need to achieve their digital inclusion goals. AmeriCorps members will connect community members with providers of affordable devices and/or repair services. Digital skills training: Once community members have internet service in their homes and a device to use it, they may have online tasks or activities they need to complete. Digital Navigators will teach community members how to complete these tasks, including online safety and security topics. Members will help with identifying the digital skills training needed for the community members to achieve their digital inclusion goals. The AmeriCorps member will provide this training and/or refer the community member to an organization in the community that provides the training. Digital skills training can include a wide variety of activities. Examples include helping community members access and use social media, communicate using video with friends and family, assistance with online applications, enroll in and/or participate in online training, using email, navigating the internet, using telehealth or video meeting applications, using software like Microsoft Office and/or Google applications, comfortability using and navigating a mobile device, and more. TERM OF SERVICE: Start Date: October 30, 2023 End Date: October 29, 2024 Average hours per week: 36-40 hours Total Expected Hours: 1700 hours of service BENEFITS: Up to a $1,833.33 monthly maximum living allowance, paid bi-weekly. Segal Education Award of $6,895 upon successful completion of the term. Laptop to keep after service term. Internet/mobile hotspot for use during term. Mileage reimbursement for travel to host site(s). Attendance ticket, travel expenses, meals, and lodging for digital literacy or professional development conference such as National Digital Inclusion Alliance (NDIA) in 2024. CorpsNetwork - Health Coverage - https://corpsnetwork.org/health-insurance/monthly premium paid for. Childcare benefit provided - www.americorpschildcare.com. Access to AmeriCorps Member Assistance Program. Remote service opportunity for up to 20% of service time. Multiple opportunities for professional development. Topics include digital inclusion and equity, communicating with diverse populations, fundamentals of adult learning, and other relevant topics. Minimum qualifications and requirements: US Citizen, US National, or lawful permanent resident alien of the United States At least 17 years of age at the commencement of service Received a high school diploma or equivalent or, if current high school student, agreement to obtain a high school diploma or equivalent. A federal, state criminal history, sex offender National Service Criminal History Check (NSCHC) background check will be obtained pre-eligibility for service Reliable vehicle, car insurance & driver’s license. A driving record will be obtained. Able to lift, transfer, and move light duty technology equipment such as laptops, tablets, and rolling carts of up to 20lbs. Professional responsibilities: Ability to act as a positive role model. Commitment to ethics of diversity, equity, and inclusion. Willingness to learn and adapt and accept feedback from staff. Ability to work well within a team setting. Participate in professional development training required by Loveland Public Library, City of Loveland, and applicable host site (Berthoud Community Library District, Estes Valley Library, Red Feather Lakes Community Library, Wellington Public Library, Front Range Community College Harmony Library). Professionally represent AmeriCorps, Loveland Public Library, and host site Libraries when serving with students, community members and partners. Committed to developing the skills below (if the applicant does not already have these skills) Embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, online security practices, and common online services and applications. Take initiative, be organized, and effectively manage time. Provide excellent customer service in person, via email/chat, video conference, and on the phone. Establish appropriate professional boundaries with clients. Establish trust with clients of varied ages and socioeconomic, educational, language and cultural backgrounds. Demonstrate flexibility, adaptability, a positive attitude, cultural sensitivity, and a sense of humor in working with diverse populations. Creatively solve problems and negotiate and handle stressful situations while maintaining professionalism. Create and update digital inclusion plan with needs assessment, goals and outcomes for each community member served. Create short form written, image-based, or video instructions and guides to aid community members with basic technological concepts. HOST-SITE PLACEMENT: Determined by Program Manager and Program Coordinator after interview process: dependent on proximity to host site, member’s personality, and work style. If interested in a specific host site, please state location in your application. Possible host sites include: Loveland Public Library & community partners within Loveland, CO city limit Berthoud Community Library: Berthoud, CO Estes Valley Library: Estes Park, CO Wellington Town Library: Wellington, CO Front Range Community College Larimer Campus: Fort Collins, CO Red Feather Lakes Library: Red Feather Lakes, CO DISCLAIMERS: AmeriCorps: In accordance with AmeriCorps Regulation 45 CFR 2540.100, this position does not duplicate work of previous or existing employees or volunteers, supplant the hiring of workers, or include service or duties that have been performed or were performed by a current employee, an employee who recently resigned or was discharged, an employee subject to a reduction in workforce, or an employee who is on leave. The Corporation for National and Community Service (CNCS) is committed to achieving a diverse, high-performing workforce. No persons involved with this program will discriminate based on race, religion, creed, color, national origin, gender, age, sexual orientation, political affiliation, disability, marital/parental status, or military service. We strive to provide a service and work environment free of sexual, racial, ethnic, religious or other harassment. City of Loveland: The City of Loveland provides equal opportunities to all applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential position functions. A criminal history and NHCSC check will be obtained pre-service.
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None. Notes to Applicants Who Are We? Austin Animal Center‘s mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What’s the Job? As a Customer Care Rep you must have the ability to communicate effectively and give your undivided attention to citizens when delivering customer services. This position will rotate between conducting conversations with customers that want to adopt an animal (Adoptions) and conversations with customers to assess their needs to connect the customer with there sources that will enable them to keep their pet in the home. Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our policies and procedures. (Intake). This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating, and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. The Customer Care Representative will have the ability to respond to inquiries as quickly as possible while showing compassion and empathy and the ability to handle problems with little or no supervision. The ideal candidate will be a professional, extremely strong verbal communicator, with great listening and organization skills. The individual will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. Able to be a successful team member with strong verbal communication skills who excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. Pay Range $22.40 - $25.48 Hours Hours may vary. This position will work 40 hours per week and require working weekends and evenings. Job Close Date 04/30/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience providing professional and courteous customer service with internal and external customers. Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues. Ability to navigate ambiguity and adapt to a quickly changing environment. Capable of working well under pressure. Bilingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. Contribute to the programs and services that support the shelter’s live outcome goal. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. Collect payments by accepting cash, making change for cash customers. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Animal Service Customer Care Representative position are: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Describe your experience providing professional and courteous customer service with internal and external customers. (Open Ended Question) * The ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues are essential in this position. Please briefly describe your ability to resolve complex customer complaints. (Open Ended Question) * Please tell us about your ability to navigate ambiguity and adapt to a quickly changing environment. (Open Ended Question) * Please describe your experience working under pressure with tight deadlines in a professional setting. (Open Ended Question) * Are you bilingual with the ability to fluently speak and write in both English and Spanish? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter
Apr 24, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None. Notes to Applicants Who Are We? Austin Animal Center‘s mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What’s the Job? As a Customer Care Rep you must have the ability to communicate effectively and give your undivided attention to citizens when delivering customer services. This position will rotate between conducting conversations with customers that want to adopt an animal (Adoptions) and conversations with customers to assess their needs to connect the customer with there sources that will enable them to keep their pet in the home. Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our policies and procedures. (Intake). This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating, and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. The Customer Care Representative will have the ability to respond to inquiries as quickly as possible while showing compassion and empathy and the ability to handle problems with little or no supervision. The ideal candidate will be a professional, extremely strong verbal communicator, with great listening and organization skills. The individual will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. Able to be a successful team member with strong verbal communication skills who excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. Pay Range $22.40 - $25.48 Hours Hours may vary. This position will work 40 hours per week and require working weekends and evenings. Job Close Date 04/30/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience providing professional and courteous customer service with internal and external customers. Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues. Ability to navigate ambiguity and adapt to a quickly changing environment. Capable of working well under pressure. Bilingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. Contribute to the programs and services that support the shelter’s live outcome goal. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. Collect payments by accepting cash, making change for cash customers. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Animal Service Customer Care Representative position are: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Describe your experience providing professional and courteous customer service with internal and external customers. (Open Ended Question) * The ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues are essential in this position. Please briefly describe your ability to resolve complex customer complaints. (Open Ended Question) * Please tell us about your ability to navigate ambiguity and adapt to a quickly changing environment. (Open Ended Question) * Please describe your experience working under pressure with tight deadlines in a professional setting. (Open Ended Question) * Are you bilingual with the ability to fluently speak and write in both English and Spanish? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter
The Digital Navigation Program at Loveland Public Library aligns with our vision and mission of creating a more digital equitable and inclusive community in Larimer County. AmeriCorps members serving as Digital Navigators assist community members with accessing affordable internet service and devices and providing digital skills training. During the 2023-24 service term, members will be placed with one of 7 host-sites in Larimer County, including: Loveland, Estes Valley, Red Feather Lakes, Berthoud, Wellington, and Front Range Community College - Larimer Campus in Fort Collins. To learn more about Loveland Public Library and the Digital Navigators of Larimer County Libraries programming, visit www.lovlib.org/americorps. PLEASE UPLOAD A RESUME, COVER LETTER. & 2 SUPERVISOR LEVEL REFERENCES WITH APPLICATION SERVICE RESPONSIBILITIES: Member positions at all host sites will work one on one with community members primarily in person, with some assistance occurring by email or remote video conference depending on the needs and abilities of each community member. When community members’ needs and goals align, Digital Navigators may also offer small group training. First, AmeriCorps members will assess community members’ access to internet service at home and to equipment. Next community members’ ability to utilize technology to meet their needs and achieve their goals will be assessed. Digital navigators will serve people who are members of historically marginalized communities, including people with disabilities, older adults, members of ethnic and racial minorities, people living at or below 150% of the federal poverty level, people with limited literacy and/or English language proficiency and people who reside primarily in rural areas. In addition, AmeriCorps members will conduct outreach activities to raise awareness about digital inclusion and digital equity in their community and spread the word about the availability of this service in their community. Digital navigators will also collect and report data on the types of requests received, services provided, and the outcomes of the services provided. AmeriCorps members are required to meet with program managers a minimum of once per month and the program coordinator and host site supervisors a minimum of once per week to ensure success within their site. Access to affordable internet services: The cost of internet service is a barrier for some Coloradans. Primary responsibilities of AmeriCorps members in this area will be to assist the community member with the Affordable Connectivity Program (ACP) application, which provides eligible community members with a discount for internet service and a discount on devices. Members will become versed in helping community members apply for the discounted internet service through ACP to service with a local participating internet service provider (ISP). This assistance could include assisting the community members in talking on the telephone with a customer service representative at local ISPs. Access to affordable electronic devices: Members will assist community members with obtaining devices they need to achieve their digital inclusion goals. AmeriCorps members will connect community members with providers of affordable devices and/or repair services. Digital skills training: Once community members have internet service in their homes and a device to use it, they may have online tasks or activities they need to complete. Digital Navigators will teach community members how to complete these tasks, including online safety and security topics. Members will help with identifying the digital skills training needed for the community members to achieve their digital inclusion goals. The AmeriCorps member will provide this training and/or refer the community member to an organization in the community that provides the training. Digital skills training can include a wide variety of activities. Examples include helping community members access and use social media, communicate using video with friends and family, assistance with online applications, enroll in and/or participate in online training, using email, navigating the internet, using telehealth or video meeting applications, using software like Microsoft Office and/or Google applications, comfortability using and navigating a mobile device, and more. TERM OF SERVICE: Start Date: October 30, 2023 End Date: October 29, 2024 Average hours per week: 19-20 hours Total Expected Hours: 900 hours of service BENEFITS: Up to a $916.66 monthly maximum living allowance, paid bi-weekly. Segal Education Award of $3,447.50 upon successful completion of the term. Laptop to keep after service term. Internet/mobile hotspot for use during term. Mileage reimbursement for travel to host site(s). Attendance ticket for local or virtual digital literacy or professional development conference such as National Digital Inclusion Alliance (NDIA) in 2024. Access to AmeriCorps Member Assistance Program. Remote service opportunity for up to 20% of service time. Multiple opportunities for professional development. Topics include digital inclusion and equity, communicating with diverse populations, fundamentals of adult learning, and other relevant topics. Minimum qualifications and requirements: US Citizen, US National, or lawful permanent resident alien of the United States At least 17 years of age at the commencement of service Received a high school diploma or equivalent or, if current high school student, agreement to obtain a high school diploma or equivalent. A federal, state criminal history, sex offender National Service Criminal History Check (NSCHC) background check will be obtained pre-eligibility for service. Reliable vehicle, car insurance & driver’s license. A driving record will be obtained. Able to lift, transfer, and move light duty technology equipment such as laptops, tablets, and rolling carts of up to 20lbs. Professional responsibilities: Ability to act as a positive role model. Commitment to ethics of diversity, equity, and inclusion. Willingness to learn and adapt and accept feedback from staff. Ability to work well within a team setting. Participate in professional development training required by Loveland Public Library, City of Loveland, and applicable host site (Berthoud Community Library District, Estes Valley Library, Red Feather Lakes Community Library, Wellington Public Library, Front Range Community College Harmony Library). Professionally represent AmeriCorps, Loveland Public Library, and host site Libraries when serving with students, community members and partners. Committed to developing the skills below (if the applicant does not already have these skills) Embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, online security practices, and common online services and applications. Take initiative, be organized, and effectively manage time. Provide excellent customer service in person, via email/chat, video conference, and on the phone. Establish appropriate professional boundaries with clients. Establish trust with clients of varied ages and socioeconomic, educational, language and cultural backgrounds. Demonstrate flexibility, adaptability, a positive attitude, cultural sensitivity, and a sense of humor in working with diverse populations. Creatively solve problems and negotiate and handle stressful situations while maintaining professionalism. Create and update digital inclusion plan with needs assessment, goals and outcomes for each community member served. Create short form written, image-based, or video instructions and guides to aid community members with basic technological concepts. HOST-SITE PLACEMENT: Determined by Program Manager and Program Coordinator after interview process: dependent on proximity to host site, member’s personality, and work style. If interested in a specific host site, please state location in your application. Possible host sites include: Loveland Public Library & community partners within Loveland, CO city limit Berthoud Community Library: Berthoud, CO Estes Valley Library: Estes Park, CO Wellington Town Library: Wellington, CO Front Range Community College Larimer Campus: Fort Collins, CO Red Feather Lakes Library: Red Feather Lakes, CO DISCLAIMERS: AmeriCorps: In accordance with AmeriCorps Regulation 45 CFR 2540.100, this position does not duplicate work of previous or existing employees or volunteers, supplant the hiring of workers, or include service or duties that have been performed or were performed by a current employee, an employee who recently resigned or was discharged, an employee subject to a reduction in workforce, or an employee who is on leave. The Corporation for National and Community Service (CNCS) is committed to achieving a diverse, high-performing workforce. No persons involved with this program will discriminate based on race, religion, creed, color, national origin, gender, age, sexual orientation, political affiliation, disability, marital/parental status, or military service. We strive to provide a service and work environment free of sexual, racial, ethnic, religious or other harassment. City of Loveland: The City of Loveland provides equal opportunities to all applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential position functions. A criminal history and NHCSC check will be obtained pre-service.
Mar 07, 2024
Full Time
The Digital Navigation Program at Loveland Public Library aligns with our vision and mission of creating a more digital equitable and inclusive community in Larimer County. AmeriCorps members serving as Digital Navigators assist community members with accessing affordable internet service and devices and providing digital skills training. During the 2023-24 service term, members will be placed with one of 7 host-sites in Larimer County, including: Loveland, Estes Valley, Red Feather Lakes, Berthoud, Wellington, and Front Range Community College - Larimer Campus in Fort Collins. To learn more about Loveland Public Library and the Digital Navigators of Larimer County Libraries programming, visit www.lovlib.org/americorps. PLEASE UPLOAD A RESUME, COVER LETTER. & 2 SUPERVISOR LEVEL REFERENCES WITH APPLICATION SERVICE RESPONSIBILITIES: Member positions at all host sites will work one on one with community members primarily in person, with some assistance occurring by email or remote video conference depending on the needs and abilities of each community member. When community members’ needs and goals align, Digital Navigators may also offer small group training. First, AmeriCorps members will assess community members’ access to internet service at home and to equipment. Next community members’ ability to utilize technology to meet their needs and achieve their goals will be assessed. Digital navigators will serve people who are members of historically marginalized communities, including people with disabilities, older adults, members of ethnic and racial minorities, people living at or below 150% of the federal poverty level, people with limited literacy and/or English language proficiency and people who reside primarily in rural areas. In addition, AmeriCorps members will conduct outreach activities to raise awareness about digital inclusion and digital equity in their community and spread the word about the availability of this service in their community. Digital navigators will also collect and report data on the types of requests received, services provided, and the outcomes of the services provided. AmeriCorps members are required to meet with program managers a minimum of once per month and the program coordinator and host site supervisors a minimum of once per week to ensure success within their site. Access to affordable internet services: The cost of internet service is a barrier for some Coloradans. Primary responsibilities of AmeriCorps members in this area will be to assist the community member with the Affordable Connectivity Program (ACP) application, which provides eligible community members with a discount for internet service and a discount on devices. Members will become versed in helping community members apply for the discounted internet service through ACP to service with a local participating internet service provider (ISP). This assistance could include assisting the community members in talking on the telephone with a customer service representative at local ISPs. Access to affordable electronic devices: Members will assist community members with obtaining devices they need to achieve their digital inclusion goals. AmeriCorps members will connect community members with providers of affordable devices and/or repair services. Digital skills training: Once community members have internet service in their homes and a device to use it, they may have online tasks or activities they need to complete. Digital Navigators will teach community members how to complete these tasks, including online safety and security topics. Members will help with identifying the digital skills training needed for the community members to achieve their digital inclusion goals. The AmeriCorps member will provide this training and/or refer the community member to an organization in the community that provides the training. Digital skills training can include a wide variety of activities. Examples include helping community members access and use social media, communicate using video with friends and family, assistance with online applications, enroll in and/or participate in online training, using email, navigating the internet, using telehealth or video meeting applications, using software like Microsoft Office and/or Google applications, comfortability using and navigating a mobile device, and more. TERM OF SERVICE: Start Date: October 30, 2023 End Date: October 29, 2024 Average hours per week: 19-20 hours Total Expected Hours: 900 hours of service BENEFITS: Up to a $916.66 monthly maximum living allowance, paid bi-weekly. Segal Education Award of $3,447.50 upon successful completion of the term. Laptop to keep after service term. Internet/mobile hotspot for use during term. Mileage reimbursement for travel to host site(s). Attendance ticket for local or virtual digital literacy or professional development conference such as National Digital Inclusion Alliance (NDIA) in 2024. Access to AmeriCorps Member Assistance Program. Remote service opportunity for up to 20% of service time. Multiple opportunities for professional development. Topics include digital inclusion and equity, communicating with diverse populations, fundamentals of adult learning, and other relevant topics. Minimum qualifications and requirements: US Citizen, US National, or lawful permanent resident alien of the United States At least 17 years of age at the commencement of service Received a high school diploma or equivalent or, if current high school student, agreement to obtain a high school diploma or equivalent. A federal, state criminal history, sex offender National Service Criminal History Check (NSCHC) background check will be obtained pre-eligibility for service. Reliable vehicle, car insurance & driver’s license. A driving record will be obtained. Able to lift, transfer, and move light duty technology equipment such as laptops, tablets, and rolling carts of up to 20lbs. Professional responsibilities: Ability to act as a positive role model. Commitment to ethics of diversity, equity, and inclusion. Willingness to learn and adapt and accept feedback from staff. Ability to work well within a team setting. Participate in professional development training required by Loveland Public Library, City of Loveland, and applicable host site (Berthoud Community Library District, Estes Valley Library, Red Feather Lakes Community Library, Wellington Public Library, Front Range Community College Harmony Library). Professionally represent AmeriCorps, Loveland Public Library, and host site Libraries when serving with students, community members and partners. Committed to developing the skills below (if the applicant does not already have these skills) Embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, online security practices, and common online services and applications. Take initiative, be organized, and effectively manage time. Provide excellent customer service in person, via email/chat, video conference, and on the phone. Establish appropriate professional boundaries with clients. Establish trust with clients of varied ages and socioeconomic, educational, language and cultural backgrounds. Demonstrate flexibility, adaptability, a positive attitude, cultural sensitivity, and a sense of humor in working with diverse populations. Creatively solve problems and negotiate and handle stressful situations while maintaining professionalism. Create and update digital inclusion plan with needs assessment, goals and outcomes for each community member served. Create short form written, image-based, or video instructions and guides to aid community members with basic technological concepts. HOST-SITE PLACEMENT: Determined by Program Manager and Program Coordinator after interview process: dependent on proximity to host site, member’s personality, and work style. If interested in a specific host site, please state location in your application. Possible host sites include: Loveland Public Library & community partners within Loveland, CO city limit Berthoud Community Library: Berthoud, CO Estes Valley Library: Estes Park, CO Wellington Town Library: Wellington, CO Front Range Community College Larimer Campus: Fort Collins, CO Red Feather Lakes Library: Red Feather Lakes, CO DISCLAIMERS: AmeriCorps: In accordance with AmeriCorps Regulation 45 CFR 2540.100, this position does not duplicate work of previous or existing employees or volunteers, supplant the hiring of workers, or include service or duties that have been performed or were performed by a current employee, an employee who recently resigned or was discharged, an employee subject to a reduction in workforce, or an employee who is on leave. The Corporation for National and Community Service (CNCS) is committed to achieving a diverse, high-performing workforce. No persons involved with this program will discriminate based on race, religion, creed, color, national origin, gender, age, sexual orientation, political affiliation, disability, marital/parental status, or military service. We strive to provide a service and work environment free of sexual, racial, ethnic, religious or other harassment. City of Loveland: The City of Loveland provides equal opportunities to all applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential position functions. A criminal history and NHCSC check will be obtained pre-service.
Minimum Qualifications Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services. Any combination of related education and experience may be substituted Licenses or Certifications: None Notes to Applicants Position Overview: This position is the responsible entity for providers is the Texas Vaccines for Children and Adult Safety Net Program. This position will be overseeing the program requirements in facilities under their jurisdiction. Some of the responsibilities include vaccine management, data reporting, program evaluation, documentation requirements, compliance to deadlines, updating contact forms and tools, coordinating immunization resources, and training and education for all provider TVFC programs. APH Information This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan . Departmental Competencies related to the position can be found on Austin Public Health’s website . Immunization Requirement Due to high-risk areas, Austin Public Health employees must comply with the department’s immunization policy. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position. Be sure to provide the job title, employment dates, and description of responsibilities for all jobs you wish to be considered. The application is an official document; incomplete applications will not be considered. A resume will not be considered, in lieu of a completed City of Austin application. Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar and spelling, in helping us screen applications and determine candidates to be interviewed. Work experience listed must include month, year, and a verifiable Supervisor or Human Resources phone number. When completing the supplemental questions, please note that your answers must be supported by information contained in your application. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. Salary and Benefits Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan. If you are selected to interview Military/Veterans must provide a copy of their DD214 at the time of the initial interview to receive a military/veteran interview reference this position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required. Regarding the Application: Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. All Austin Public Health worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any Austin Public Health worksite - including parking lots, garages, or in any personal vehicle located on the premises. When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health. This position is eligible for the Public Service Loan Forgiveness ( PSF ) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. Electronic Notification to Applications: Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment, and minimize delays and costs. Please ensure that the email address and contact information you provide are current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner. Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days. Pay Range Commensurate Hours Monday - Friday 8:00 am - 5:00 pm Job Close Date 05/06/2024 Type of Posting Reserved for City Employees Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Grant Funded Category Clerical Location 15 Waller St, 3rd floor Preferred Qualifications Experience working with Immunizations. Experience using electronic health records systems, preferably ImmTrac, VAOS , and SAMS - PEAR . Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs. Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients. Interviews and gathers information to assist patients with obtaining needed resources or services. Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services. Research and contact pharmaceutical companies for drugs, equipment, information and other services. Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services. Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests. Assist staff with clinic programs and outreach activities. Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Local City, state, federal and health laws, rules, and regulations Knowledge of community programs and services Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs Skill in coordination between patients, clinic staff, and others Skill in research and persuasion Skill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companies Skill in effectively utilizing community resources and programs Skill in oral and written communication Ability to take initiative and work independently Ability to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companies Ability to compile reports on clinic operations, resources, cost analysis, and other services Skill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point). Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Patient Representative are Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services. Any combination of related education and experience may be substituted. Do you meet these minimum qualifications? Yes No * Are you a current City of Austin employee? Yes No * Please describe your experience and expertise in health education pertaining to immunizations and vaccine preventable diseases. (Open Ended Question) * Describe your bilingual, English/Spanish fluency level. Speak, read, and write in both languages fluently Speak English and Spanish fluently Speak English and some Spanish Fluent in English only None of the above * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement? Yes, I will comply to the vaccinations required by the APH department No, I cannot meet this requirement * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No If you answered yes to the question above, please describe your experience. (Open Ended Question) Optional & Required Documents Required Documents Resume Optional Documents Cover Letter
Apr 22, 2024
Full Time
Minimum Qualifications Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services. Any combination of related education and experience may be substituted Licenses or Certifications: None Notes to Applicants Position Overview: This position is the responsible entity for providers is the Texas Vaccines for Children and Adult Safety Net Program. This position will be overseeing the program requirements in facilities under their jurisdiction. Some of the responsibilities include vaccine management, data reporting, program evaluation, documentation requirements, compliance to deadlines, updating contact forms and tools, coordinating immunization resources, and training and education for all provider TVFC programs. APH Information This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan . Departmental Competencies related to the position can be found on Austin Public Health’s website . Immunization Requirement Due to high-risk areas, Austin Public Health employees must comply with the department’s immunization policy. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position. Be sure to provide the job title, employment dates, and description of responsibilities for all jobs you wish to be considered. The application is an official document; incomplete applications will not be considered. A resume will not be considered, in lieu of a completed City of Austin application. Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar and spelling, in helping us screen applications and determine candidates to be interviewed. Work experience listed must include month, year, and a verifiable Supervisor or Human Resources phone number. When completing the supplemental questions, please note that your answers must be supported by information contained in your application. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. Salary and Benefits Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan. If you are selected to interview Military/Veterans must provide a copy of their DD214 at the time of the initial interview to receive a military/veteran interview reference this position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required. Regarding the Application: Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. All Austin Public Health worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any Austin Public Health worksite - including parking lots, garages, or in any personal vehicle located on the premises. When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health. This position is eligible for the Public Service Loan Forgiveness ( PSF ) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. Electronic Notification to Applications: Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment, and minimize delays and costs. Please ensure that the email address and contact information you provide are current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner. Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days. Pay Range Commensurate Hours Monday - Friday 8:00 am - 5:00 pm Job Close Date 05/06/2024 Type of Posting Reserved for City Employees Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Grant Funded Category Clerical Location 15 Waller St, 3rd floor Preferred Qualifications Experience working with Immunizations. Experience using electronic health records systems, preferably ImmTrac, VAOS , and SAMS - PEAR . Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs. Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients. Interviews and gathers information to assist patients with obtaining needed resources or services. Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services. Research and contact pharmaceutical companies for drugs, equipment, information and other services. Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services. Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests. Assist staff with clinic programs and outreach activities. Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Local City, state, federal and health laws, rules, and regulations Knowledge of community programs and services Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs Skill in coordination between patients, clinic staff, and others Skill in research and persuasion Skill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companies Skill in effectively utilizing community resources and programs Skill in oral and written communication Ability to take initiative and work independently Ability to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companies Ability to compile reports on clinic operations, resources, cost analysis, and other services Skill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point). Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Patient Representative are Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services. Any combination of related education and experience may be substituted. Do you meet these minimum qualifications? Yes No * Are you a current City of Austin employee? Yes No * Please describe your experience and expertise in health education pertaining to immunizations and vaccine preventable diseases. (Open Ended Question) * Describe your bilingual, English/Spanish fluency level. Speak, read, and write in both languages fluently Speak English and Spanish fluently Speak English and some Spanish Fluent in English only None of the above * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement? Yes, I will comply to the vaccinations required by the APH department No, I cannot meet this requirement * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No If you answered yes to the question above, please describe your experience. (Open Ended Question) Optional & Required Documents Required Documents Resume Optional Documents Cover Letter
CITY OF TEMECULA, CA
City of Temecula, California, United States
The City of Temecula is an Equal Opportunity Employer. Position Description DESCRIPTION The Community Services Department is hiring two (2) part-time, non-benefited Recreation Leaders for the Human Services Division and one (1) part-time, non-benefited Recreation Leader for the Workforce Development Division. The ideal candidates will have experience in recreational programs and activities, along with knowledge in general recreation and government agency practices and principles. Applicants must be compassionate and demonstrate a commitment and willingness to serve individuals in a diverse setting within the function of facilitating programs and services that will address the needs of senior citizens, youth, and individuals with special needs. Qualified candidates must have a passion for serving the community and the ability multitask and prioritize assignments while providing support to administrative staff. Applicants must have strong customer service and office skills experience. Applicants must be able to organize and lead human services and workforce development programs as well as assist with various operational needs. The ideal candidates must be able to research, develop and lead recreation programs and activities, and maintain proper records. Applicants must demonstrate professionalism, communicate effectively, possess problem solving skills, have the ability to multitask and work both as a team and independently in the absence of supervision. Candidates must be able to work a varied schedule that may include nights, weekends, and holidays. DEFINITION Under direct supervision, performs Community Services work in a Citywide Community Services program. DISTINGUISHING CHARACTERISTICS The Recreation Leader is an Entry level classification in the Community Services series. The employee assists in conducting Community Services program activities in area(s) of assignment. May be assigned to work directly with the public. The ability to provide a high level of customer service is extremely important. The Recreation Assistant, Recreation Leader, and Senior Recreation Leader are distinguished from one another by the level of responsibility assumed and the complexity of duties assigned. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from the Director of Community Services or his/her designee. No supervision exercised. Examples of Duties EXAMPLES OF DUTIES : (All Assignments) Duties may include, but are not limited to, the following: Assists in all facets of assigned program area(s) and special events Maintains inventory control, activity and progress records Assists in implementing specialized Community Services programs Responds to complaints and inquiries from the public Prepare clear, concise and complete documents, reports and correspondence; maintain proper records Provides high level of customer service May assist with public presentations, and prepares reports regarding assigned program May receive and reconcile payments by cash, check, credit cards, or automatic debits Sets-up and breaks down equipment and facilities; performs basic maintenance and cleaning, as needed Prepares and writes a variety of reports and documentation, including detailed Risk Management incident reports Promotes and coordinates volunteerism Conducts pre and post trip inspections of vehicles to verify safety and proper operations or to identify potential problems; reports faulty equipment or operational problems Prepares and writes a variety of reports and documentation, including detailed Risk Management incident reports Performs other duties of a similar nature Minimum Qualifications A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. The City of Temecula utilizes equivalencies to substitute two years of applicable experience and similar responsibility for one year of college in order for a candidate to meet Minimum Qualifications. A typical combination of education, experience, and training for this classification includes: EDUCATION AND/OR EXPERIENCE High School Diploma or equivalent; and six (6) months of increasingly responsible experience (paid or volunteer) as a group activity worker or instructor, preferably in a municipal government environment. Completion of an Associate's Degree is highly desirable. KNOWLEDGE, SKILLS & ABILITIES Knowledge of: Basic principles and practices of public Community Services programs Community Services leisure and volunteer activities as they relate to various interests and abilities Applicable federal, state and local laws and regulations Safe work practices and procedures Occupational hazards and safety measures appropriate to work performed Skill to: Operate various types of standard office equipment, including a personal computer and related software Operate a motor vehicle in a safe manner, may be needed Ability to: Provide quality customer service Evaluate situations, identify problems, propose alternative solutions, and exercise sound judgment within established guidelines Establish and maintain courteous, cooperative, and effective working relationships with those encountered in the course of the work Communicate effectively, both orally and in writing Use proper English, spelling, grammar and punctuation Perform basic mathematical calculations To learn first aid methods, practices and safety precautions related to Community Services programs Serve as emergency services worker in the event of an emergency LICENSES AND/OR CERTIFICATES May require possession of a valid California Class C driver's license and an acceptable driving record. First Aid and CPR certifications are required within six (6) months of appointment. SPECIAL REQUIREMENTS Satisfactory results from a background investigation and administrative screening. The administrative screening may include a pre-employment drug screening for positions which are designated as safety sensitive or security sensitive, including but not limited to being responsible for the care and custody of children and operating heavy equipment. Regularly required to work outside of regular work hours (e.g. evenings, holidays and weekends). Supplemental Information WORKING CONDITIONS & PHYSICAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and sit; talk or hear both in person and by telephone; use hands to finger, handle, feel or operate equipment needed to carry out duties of the position; and reach with hands and arms. The employee frequently stands or walks, and lifts and moves records and documents or objects weighing up to 50 pounds alone, and up to 100 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; perform work under changing deadlines, on multiple concurrent tasks; work with constant interruptions; and interact with the public, including occasionally dissatisfied or quarrelsome individuals. The employee may work in an office or field setting, and may travel to different community centers and events. In the office setting, the noise level is frequently quiet or moderately quiet, at or below 50 decibels. In field settings, the employee may work at different sites and events and is exposed to loud noise which frequently exceeds 70 decibels during Community Services activities. Subject to the position, the employee may constantly or intermittently work outdoors under variable weather conditions that include heat, cold, dust, moisture and wetness. Occasional driving is required to visit community services facilities, and attend community and public meetings. This recruitment will establish an eligibility list which may be used to fill future vacancies in the same classification or below in the same classification series for both project and authorized positions. Note: A Project employee is an employee who is hired to work a specific period of time in a Fiscal Year. Project employees are: scheduled at the convenience of the City; not eligible for City sponsored benefits (e.g., health, dental, or vision insurance) unless otherwise specified; serve at the pleasure of the City Manager; and, specifically excluded from the Discipline policy (i.e. may be terminated at any time with or without notice). Typically, project positions do not exceed 1,000 hours in a fiscal year. PLEASE NOTE: If you are a CalPERS annuitant, please be advised that this position does not meet the statutory criteria for post-retirement employment because the incumbent will be performing regular staff duties for an undetermined duration. Employment in this capacity would require you to rescind your retirement and reinstate as a current member of CalPERS. SUPPLEMENTAL INFORMATION : Flexibly Staffed: Yes FLSA Status: Non-exempt Conflict of Interest: Not Required Department: Community Services Bonding Required: No The City of Temecula is an Equal Opportunity Employer. Benefits for Project Employees Employees who are hired in a temporary or "project" position do not receive benefits other than those mandated by state and federal law. These benefits include paid sick leave(PSL)as well asparticipation in Medicare, Worker's Compensation,OBRAand/orCalPERSRetirement System. Sick Leave In accordance with California State Law, all non-regular, temporary and seasonal employees will receive 40 hours of paid sick leave (PSL) upon hire. PSL will be available for use beginning on each employee's90thday of employment. Thereafter, in each pay period that includes July 1, employees will receive a new 40-hour lump sum of PSL. Any unused PSLhours will not carry over. Closing Date/Time: 4/29/2024 11:59 PM Pacific
Apr 25, 2024
Part Time
The City of Temecula is an Equal Opportunity Employer. Position Description DESCRIPTION The Community Services Department is hiring two (2) part-time, non-benefited Recreation Leaders for the Human Services Division and one (1) part-time, non-benefited Recreation Leader for the Workforce Development Division. The ideal candidates will have experience in recreational programs and activities, along with knowledge in general recreation and government agency practices and principles. Applicants must be compassionate and demonstrate a commitment and willingness to serve individuals in a diverse setting within the function of facilitating programs and services that will address the needs of senior citizens, youth, and individuals with special needs. Qualified candidates must have a passion for serving the community and the ability multitask and prioritize assignments while providing support to administrative staff. Applicants must have strong customer service and office skills experience. Applicants must be able to organize and lead human services and workforce development programs as well as assist with various operational needs. The ideal candidates must be able to research, develop and lead recreation programs and activities, and maintain proper records. Applicants must demonstrate professionalism, communicate effectively, possess problem solving skills, have the ability to multitask and work both as a team and independently in the absence of supervision. Candidates must be able to work a varied schedule that may include nights, weekends, and holidays. DEFINITION Under direct supervision, performs Community Services work in a Citywide Community Services program. DISTINGUISHING CHARACTERISTICS The Recreation Leader is an Entry level classification in the Community Services series. The employee assists in conducting Community Services program activities in area(s) of assignment. May be assigned to work directly with the public. The ability to provide a high level of customer service is extremely important. The Recreation Assistant, Recreation Leader, and Senior Recreation Leader are distinguished from one another by the level of responsibility assumed and the complexity of duties assigned. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from the Director of Community Services or his/her designee. No supervision exercised. Examples of Duties EXAMPLES OF DUTIES : (All Assignments) Duties may include, but are not limited to, the following: Assists in all facets of assigned program area(s) and special events Maintains inventory control, activity and progress records Assists in implementing specialized Community Services programs Responds to complaints and inquiries from the public Prepare clear, concise and complete documents, reports and correspondence; maintain proper records Provides high level of customer service May assist with public presentations, and prepares reports regarding assigned program May receive and reconcile payments by cash, check, credit cards, or automatic debits Sets-up and breaks down equipment and facilities; performs basic maintenance and cleaning, as needed Prepares and writes a variety of reports and documentation, including detailed Risk Management incident reports Promotes and coordinates volunteerism Conducts pre and post trip inspections of vehicles to verify safety and proper operations or to identify potential problems; reports faulty equipment or operational problems Prepares and writes a variety of reports and documentation, including detailed Risk Management incident reports Performs other duties of a similar nature Minimum Qualifications A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. The City of Temecula utilizes equivalencies to substitute two years of applicable experience and similar responsibility for one year of college in order for a candidate to meet Minimum Qualifications. A typical combination of education, experience, and training for this classification includes: EDUCATION AND/OR EXPERIENCE High School Diploma or equivalent; and six (6) months of increasingly responsible experience (paid or volunteer) as a group activity worker or instructor, preferably in a municipal government environment. Completion of an Associate's Degree is highly desirable. KNOWLEDGE, SKILLS & ABILITIES Knowledge of: Basic principles and practices of public Community Services programs Community Services leisure and volunteer activities as they relate to various interests and abilities Applicable federal, state and local laws and regulations Safe work practices and procedures Occupational hazards and safety measures appropriate to work performed Skill to: Operate various types of standard office equipment, including a personal computer and related software Operate a motor vehicle in a safe manner, may be needed Ability to: Provide quality customer service Evaluate situations, identify problems, propose alternative solutions, and exercise sound judgment within established guidelines Establish and maintain courteous, cooperative, and effective working relationships with those encountered in the course of the work Communicate effectively, both orally and in writing Use proper English, spelling, grammar and punctuation Perform basic mathematical calculations To learn first aid methods, practices and safety precautions related to Community Services programs Serve as emergency services worker in the event of an emergency LICENSES AND/OR CERTIFICATES May require possession of a valid California Class C driver's license and an acceptable driving record. First Aid and CPR certifications are required within six (6) months of appointment. SPECIAL REQUIREMENTS Satisfactory results from a background investigation and administrative screening. The administrative screening may include a pre-employment drug screening for positions which are designated as safety sensitive or security sensitive, including but not limited to being responsible for the care and custody of children and operating heavy equipment. Regularly required to work outside of regular work hours (e.g. evenings, holidays and weekends). Supplemental Information WORKING CONDITIONS & PHYSICAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and sit; talk or hear both in person and by telephone; use hands to finger, handle, feel or operate equipment needed to carry out duties of the position; and reach with hands and arms. The employee frequently stands or walks, and lifts and moves records and documents or objects weighing up to 50 pounds alone, and up to 100 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; perform work under changing deadlines, on multiple concurrent tasks; work with constant interruptions; and interact with the public, including occasionally dissatisfied or quarrelsome individuals. The employee may work in an office or field setting, and may travel to different community centers and events. In the office setting, the noise level is frequently quiet or moderately quiet, at or below 50 decibels. In field settings, the employee may work at different sites and events and is exposed to loud noise which frequently exceeds 70 decibels during Community Services activities. Subject to the position, the employee may constantly or intermittently work outdoors under variable weather conditions that include heat, cold, dust, moisture and wetness. Occasional driving is required to visit community services facilities, and attend community and public meetings. This recruitment will establish an eligibility list which may be used to fill future vacancies in the same classification or below in the same classification series for both project and authorized positions. Note: A Project employee is an employee who is hired to work a specific period of time in a Fiscal Year. Project employees are: scheduled at the convenience of the City; not eligible for City sponsored benefits (e.g., health, dental, or vision insurance) unless otherwise specified; serve at the pleasure of the City Manager; and, specifically excluded from the Discipline policy (i.e. may be terminated at any time with or without notice). Typically, project positions do not exceed 1,000 hours in a fiscal year. PLEASE NOTE: If you are a CalPERS annuitant, please be advised that this position does not meet the statutory criteria for post-retirement employment because the incumbent will be performing regular staff duties for an undetermined duration. Employment in this capacity would require you to rescind your retirement and reinstate as a current member of CalPERS. SUPPLEMENTAL INFORMATION : Flexibly Staffed: Yes FLSA Status: Non-exempt Conflict of Interest: Not Required Department: Community Services Bonding Required: No The City of Temecula is an Equal Opportunity Employer. Benefits for Project Employees Employees who are hired in a temporary or "project" position do not receive benefits other than those mandated by state and federal law. These benefits include paid sick leave(PSL)as well asparticipation in Medicare, Worker's Compensation,OBRAand/orCalPERSRetirement System. Sick Leave In accordance with California State Law, all non-regular, temporary and seasonal employees will receive 40 hours of paid sick leave (PSL) upon hire. PSL will be available for use beginning on each employee's90thday of employment. Thereafter, in each pay period that includes July 1, employees will receive a new 40-hour lump sum of PSL. Any unused PSLhours will not carry over. Closing Date/Time: 4/29/2024 11:59 PM Pacific
CITY OF PLACENTIA, CA
Placentia, California, United States
Description THE CITY OF PLACENTIA IS NOW RECRUITING FOR THE POSITION OF ENVIRONMENTAL SERVICES COORDINATOR $63,213.60 - $78,014.08/Annually + EXCELLENT BENEFITS (4/10 Work Schedule; Monday - Thursday from 6:30 am - 4:30 pm) VIEW RECRUITMENT BROCHURE & BENEFITS INFORMATION JOIN OUR DYNAMIC PUBLIC WORKS TEAM! Are you passionate about making a positive impact on the environment and community? We are seeking a motivated and dedicated individual to join our Public Works Team in a key role focused on planning, organizing, and implementing the City's environmental services programs including the City’s upcoming SB 1383 Organic Waste Recycling Program. As a vital member of our team, you will contribute to the success of solid waste and recycling initiatives while providing crucial support to the Public Works Department. THE POSITION: Under general supervision, you will play a pivotal role in public outreach programs, ensuring regulatory compliance, and overseeing day-to-day management and implementation of specific projects including the City’s Solid Waste and Recycling Franchise Agreement. Collaboration is key as you coordinate with external agencies and organizations, facilitating seamless communication and teamwork. Your responsibilities will also encompass data management and reporting, showcasing your analytical skills and attention to detail. If you thrive in a dynamic work environment, are passionate about environmental sustainability, and possess the drive to make a difference, we encourage you to apply! This role offers a unique opportunity to administer grant-funded projects, contribute to the betterment of our community, and take on diverse responsibilities that will keep you engaged and challenged. Join us in shaping a greener, more sustainable future for our city. GENERAL PURPOSE: Under general supervision, plans, organizes and implements the City's environmental services programs including solid waste and recycling programs. Supports the Public Administration Divisions by providing support for public outreach programs, regulatory compliance, day-to-day management and implementation of specific projects, coordination with outside agencies and organizations, and data management and reporting; administer grant-funded projects; and performs other related duties as assigned. THE ORGANIZATION At the City of Placentia, we strive to make a difference by continually developing our progressive and innovative workforce. Our team works together to foster an environment that promotes diversity, creativity, and respect for everyone’s opinions to ensure a better result for the community we serve. The City believes in a philosophy of continuous improvement and seeks to provide employees with a number of professional development opportunities, including citywide leadership academies, Departmental Retreats, professional coaching, and more. If you are interested in a public sector career with an established agency dedicated to improving the way its employees work, develop, and thrive, this position would be an excellent opportunity for you . Don't Wait; Apply Today! Examples of Duties The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Supports and coordinates the assessment of the viability, development, and execution of environmental management initiatives related to sustainability, waste reduction, energy efficiency, renewable energy, and stormwater quality within the Public Works Department. Ensures adherence to City, State, and Federal guidelines concerning the City's waste management, recycling, and organics recycling initiatives. Offers support in implementing, coordinating, and overseeing waste management endeavors, such as residential and commercial recycling, and other waste diversion activities. Assists in supervising the day-to-day tasks linked to the administration of the City's waste management franchise agreement, encompassing data analysis, addressing service-related concerns and grievances from residents and businesses, and facilitating meetings. Conducts waste assessments and ensures conformity with national, state, and local statutes governing the City’s environmental initiatives. Issues Notices of Violation and correspondence to residents, property proprietors, tenants, and businesses regarding potential non-compliance with existing waste management regulations, including recycling; conducts follow-up inspections and investigations. Designs, executes, and delivers educational presentations on environmental matters; organizes special events, recycling and efficiency programs, and creates educational materials for schools, the general public, and municipal employees. Engages with business representatives, residents, and visitors on environmental topics, including waste management, recycling, and organics recycling programs for community education and outreach purposes. Investigates, researches, compiles reports, and addresses complaints; responds to inquiries regarding environmental management programs, energy efficiency initiatives, or water efficiency programs. Trains and advises City staff on the enforcement of waste management ordinances and regulations; reviews, endorses, and stays up-to-date on legislative advancements, state laws, local statutes, trends, practices, and procedures concerning the City's environmental programs. Manages the City’s Fats, Oils, and Grease (FOG) program in accordance with the City ordinance and State Water Quality Board mandates; conducts inspections and submits reports to the Orange County Health Agency and relevant authorities, as necessary. Formulates grant proposals, manages budgets, and prepares performance assessments as mandated. Tracks and retains various data, records, and generates periodic reports, maintains work logs and documentation. Performs other relevant duties as delegated. Typical Qualifications EXPERIENCE & EDUCATION: A combination of experience and education that would likely provide the required knowledge and abilities may be qualifying. A typical way to obtain the knowledge and abilities would be: EDUCATION: Graduation from a four-year accredited college or university with a bachelor's degree in environmental studies, environmental science, environmental sustainability, environmental policy, public administration, or a related field of study is rewuired. EXPERIENCE: A minimum of two (2) years of progressively professional full-time experience in the research, analysis, planning, and/or implementation of environmental compliance and/or management programs. Previous experience managing and coordinating environmental sustainability, compliance, and/or management programs for a public agency is desired, but not requried. CERTIFICATIONS & SPECIAL REQUIREMENTS A valid Class C California driver’s License and acceptable driving record is required. Must be able to work extended hours to attend meetings, conduct inspections, make presentations, and evaluate environmental compliance standards. Possession of a 'POST P.C. 832 Arrest and Firearms' certification is desired, but not required; otherwise, t he ability to obtain a obtain 'POST P.C. 832 Arrest and Firearms' certification within one (1) year of employment. KNOWLEDGE OF Basic laws, practices, and procedures regarding the implementation and administration of environmental quality management programs; State and Federal laws and regulations pertaining to solid waste management; presentation and public speaking techniques; methods and techniques of administering environmental contracts for services, especially waste and recycling collection; public relations and conflict resolution methods and techniques; grant writing techniques; record keeping practices; business letter writing and basic report preparation techniques; modern office procedures, methods, and equipment. ABILITY TO Organize inspections, set priorities, and exercise sound independent judgment; interpret, apply, explain and reach sound decisions and achieve compliance with laws, regulations, policies and procedures; train City employees in best management practices related to environmental sustainability; organize and maintain specialized and sensitive records; apply for and administer grants; compose routine correspondence from brief instructions; operate a computer using word processing, PowerPoint and spreadsheet software; communicate clearly and effectively orally and in writing; prepare environmental management and incident reports and related correspondence; use tact and discretion in working with City officials, regulators, business representatives, legal representatives, and the public; establish and maintain effective working relationships with management, staff, regulatory officials, business representatives, residents, and others encountered in the course of work. Supplemental Information PHYSICAL & MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The position works in both field and office settings. The employee is required to frequently sit and occasionally walk and stand to access work areas and files; stoop, kneel, or crouch to inspect drainage areas; lift and carry records and documents, typically weighing less than 20 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. MENTAL DEMANDS While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; use math and mathematical reasoning; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with City staff, management, regulatory officials, business representatives, and the general public; occasionally required to deal with property owners, business representatives and residents in conflict situations. WORK ENVIRONMENT The employee typically works in both field and office conditions. The employee while working outdoors may be and is exposed to variable weather conditions as well as heat, moisture, and traffic. Frequent driving is required for inspection purposes with residents, business representatives, and property owners, and to attend meetings at various City and government facilities. RECRUITMENT PROCESS Applicants must file a concise and complete City application regarding their qualifications for the position online through the Human Resources Department webpage at https://www.governmentjobs.com/careers/Placentia as soon as possible. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. All applications will be reviewed and only those candidates determined to be most qualified on the basis of education, training, and experience, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to oral interviews and/or written exams and oral presentations. Successful candidates will be placed on the employment-eligible list from which hires may be made. The list is valid for up to one year, or until an insufficient number of candidates remain unless exhausted sooner. EQUAL OPPORTUNITY EMPLOYER The City of Placentia is an Equal Opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, veteran status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at (714) 993-8141 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request. The City of Placentia's Drug-Free Workplace Policy requires that all applicants undergo substance abuse testing prior to employment. The City of Placentia will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City is concerned regarding a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/ . In accordance with California Government Code Section 3100, City of Placentia employees, in the event of a disaster, are considered disaster service workers and may be asked to protect the health, safety, lives, and property of the people of the State. Schedule- The City operates on a "4/10" work schedule. Retirement - The City of Placentia participates in the California Public Employees’ Retirement System (CalPERS) and does not participate in Social Security. 2% @ 60 defined retirement plan (Classic Members) - Applies to employees who, prior to January 1, 2013, were active members of CalPERS or another public employee retirement system through which reciprocity may be established. Employee membership contribution is 7%. 2% @ 62 defined retirement plan (New Members/PEPRA) - Applies to new employees hired on or after January 1, 2013, who are not members of CalPERS or are not members of another public employee retirement system with which reciprocity may be established. Employee membership contribution is 6.75%. Bilingual Pay- An additional pay of $175 per month Health Insurance - Up to $1,877 per month for family coverage to purchase health insurance through the CalPERS Health Benefits program. Medical opt out also available. Dental & Vision Insurance - Fully paid plan for dental and vision insurance. Life Insurance - Fully paid life insurance policy equal to employee's annual salary. Additional life insurance available for purchase. Disability Insurance - Fully paid premiums for short-term and long-term disability insurance. Flexible Spending Account - Employees may voluntarily contribute to a Section 125 Flexible Spending Account. Deferred Compensation - Employees may voluntarily contribute to a deferred compensation plan. Holidays - 13 paid holidays per year. Paid Time Off (Vacation) - Accrual rate of80 hours per year. 80 hours per year; 120 hours after 3 years of service. Alternative Health & Wellness (Sick Leave) - 96 hours per year; this program includes an incentive of up to $1,250 per fiscal year. Holiday Closure - City Hall and most City Services observe a Holiday Closure annually for two weeks at the end of December/beginning of January, including Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day (paid time off varies per year, assignment and Bargaining Unit); City to provide up to sixty-two (62) hours of leave during the 2023-2024 holiday closure. Closing Date/Time: 5/12/2024 11:59 PM Pacific
Apr 16, 2024
Full Time
Description THE CITY OF PLACENTIA IS NOW RECRUITING FOR THE POSITION OF ENVIRONMENTAL SERVICES COORDINATOR $63,213.60 - $78,014.08/Annually + EXCELLENT BENEFITS (4/10 Work Schedule; Monday - Thursday from 6:30 am - 4:30 pm) VIEW RECRUITMENT BROCHURE & BENEFITS INFORMATION JOIN OUR DYNAMIC PUBLIC WORKS TEAM! Are you passionate about making a positive impact on the environment and community? We are seeking a motivated and dedicated individual to join our Public Works Team in a key role focused on planning, organizing, and implementing the City's environmental services programs including the City’s upcoming SB 1383 Organic Waste Recycling Program. As a vital member of our team, you will contribute to the success of solid waste and recycling initiatives while providing crucial support to the Public Works Department. THE POSITION: Under general supervision, you will play a pivotal role in public outreach programs, ensuring regulatory compliance, and overseeing day-to-day management and implementation of specific projects including the City’s Solid Waste and Recycling Franchise Agreement. Collaboration is key as you coordinate with external agencies and organizations, facilitating seamless communication and teamwork. Your responsibilities will also encompass data management and reporting, showcasing your analytical skills and attention to detail. If you thrive in a dynamic work environment, are passionate about environmental sustainability, and possess the drive to make a difference, we encourage you to apply! This role offers a unique opportunity to administer grant-funded projects, contribute to the betterment of our community, and take on diverse responsibilities that will keep you engaged and challenged. Join us in shaping a greener, more sustainable future for our city. GENERAL PURPOSE: Under general supervision, plans, organizes and implements the City's environmental services programs including solid waste and recycling programs. Supports the Public Administration Divisions by providing support for public outreach programs, regulatory compliance, day-to-day management and implementation of specific projects, coordination with outside agencies and organizations, and data management and reporting; administer grant-funded projects; and performs other related duties as assigned. THE ORGANIZATION At the City of Placentia, we strive to make a difference by continually developing our progressive and innovative workforce. Our team works together to foster an environment that promotes diversity, creativity, and respect for everyone’s opinions to ensure a better result for the community we serve. The City believes in a philosophy of continuous improvement and seeks to provide employees with a number of professional development opportunities, including citywide leadership academies, Departmental Retreats, professional coaching, and more. If you are interested in a public sector career with an established agency dedicated to improving the way its employees work, develop, and thrive, this position would be an excellent opportunity for you . Don't Wait; Apply Today! Examples of Duties The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Supports and coordinates the assessment of the viability, development, and execution of environmental management initiatives related to sustainability, waste reduction, energy efficiency, renewable energy, and stormwater quality within the Public Works Department. Ensures adherence to City, State, and Federal guidelines concerning the City's waste management, recycling, and organics recycling initiatives. Offers support in implementing, coordinating, and overseeing waste management endeavors, such as residential and commercial recycling, and other waste diversion activities. Assists in supervising the day-to-day tasks linked to the administration of the City's waste management franchise agreement, encompassing data analysis, addressing service-related concerns and grievances from residents and businesses, and facilitating meetings. Conducts waste assessments and ensures conformity with national, state, and local statutes governing the City’s environmental initiatives. Issues Notices of Violation and correspondence to residents, property proprietors, tenants, and businesses regarding potential non-compliance with existing waste management regulations, including recycling; conducts follow-up inspections and investigations. Designs, executes, and delivers educational presentations on environmental matters; organizes special events, recycling and efficiency programs, and creates educational materials for schools, the general public, and municipal employees. Engages with business representatives, residents, and visitors on environmental topics, including waste management, recycling, and organics recycling programs for community education and outreach purposes. Investigates, researches, compiles reports, and addresses complaints; responds to inquiries regarding environmental management programs, energy efficiency initiatives, or water efficiency programs. Trains and advises City staff on the enforcement of waste management ordinances and regulations; reviews, endorses, and stays up-to-date on legislative advancements, state laws, local statutes, trends, practices, and procedures concerning the City's environmental programs. Manages the City’s Fats, Oils, and Grease (FOG) program in accordance with the City ordinance and State Water Quality Board mandates; conducts inspections and submits reports to the Orange County Health Agency and relevant authorities, as necessary. Formulates grant proposals, manages budgets, and prepares performance assessments as mandated. Tracks and retains various data, records, and generates periodic reports, maintains work logs and documentation. Performs other relevant duties as delegated. Typical Qualifications EXPERIENCE & EDUCATION: A combination of experience and education that would likely provide the required knowledge and abilities may be qualifying. A typical way to obtain the knowledge and abilities would be: EDUCATION: Graduation from a four-year accredited college or university with a bachelor's degree in environmental studies, environmental science, environmental sustainability, environmental policy, public administration, or a related field of study is rewuired. EXPERIENCE: A minimum of two (2) years of progressively professional full-time experience in the research, analysis, planning, and/or implementation of environmental compliance and/or management programs. Previous experience managing and coordinating environmental sustainability, compliance, and/or management programs for a public agency is desired, but not requried. CERTIFICATIONS & SPECIAL REQUIREMENTS A valid Class C California driver’s License and acceptable driving record is required. Must be able to work extended hours to attend meetings, conduct inspections, make presentations, and evaluate environmental compliance standards. Possession of a 'POST P.C. 832 Arrest and Firearms' certification is desired, but not required; otherwise, t he ability to obtain a obtain 'POST P.C. 832 Arrest and Firearms' certification within one (1) year of employment. KNOWLEDGE OF Basic laws, practices, and procedures regarding the implementation and administration of environmental quality management programs; State and Federal laws and regulations pertaining to solid waste management; presentation and public speaking techniques; methods and techniques of administering environmental contracts for services, especially waste and recycling collection; public relations and conflict resolution methods and techniques; grant writing techniques; record keeping practices; business letter writing and basic report preparation techniques; modern office procedures, methods, and equipment. ABILITY TO Organize inspections, set priorities, and exercise sound independent judgment; interpret, apply, explain and reach sound decisions and achieve compliance with laws, regulations, policies and procedures; train City employees in best management practices related to environmental sustainability; organize and maintain specialized and sensitive records; apply for and administer grants; compose routine correspondence from brief instructions; operate a computer using word processing, PowerPoint and spreadsheet software; communicate clearly and effectively orally and in writing; prepare environmental management and incident reports and related correspondence; use tact and discretion in working with City officials, regulators, business representatives, legal representatives, and the public; establish and maintain effective working relationships with management, staff, regulatory officials, business representatives, residents, and others encountered in the course of work. Supplemental Information PHYSICAL & MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The position works in both field and office settings. The employee is required to frequently sit and occasionally walk and stand to access work areas and files; stoop, kneel, or crouch to inspect drainage areas; lift and carry records and documents, typically weighing less than 20 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. MENTAL DEMANDS While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; use math and mathematical reasoning; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with City staff, management, regulatory officials, business representatives, and the general public; occasionally required to deal with property owners, business representatives and residents in conflict situations. WORK ENVIRONMENT The employee typically works in both field and office conditions. The employee while working outdoors may be and is exposed to variable weather conditions as well as heat, moisture, and traffic. Frequent driving is required for inspection purposes with residents, business representatives, and property owners, and to attend meetings at various City and government facilities. RECRUITMENT PROCESS Applicants must file a concise and complete City application regarding their qualifications for the position online through the Human Resources Department webpage at https://www.governmentjobs.com/careers/Placentia as soon as possible. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. All applications will be reviewed and only those candidates determined to be most qualified on the basis of education, training, and experience, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to oral interviews and/or written exams and oral presentations. Successful candidates will be placed on the employment-eligible list from which hires may be made. The list is valid for up to one year, or until an insufficient number of candidates remain unless exhausted sooner. EQUAL OPPORTUNITY EMPLOYER The City of Placentia is an Equal Opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, veteran status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at (714) 993-8141 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request. The City of Placentia's Drug-Free Workplace Policy requires that all applicants undergo substance abuse testing prior to employment. The City of Placentia will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City is concerned regarding a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/ . In accordance with California Government Code Section 3100, City of Placentia employees, in the event of a disaster, are considered disaster service workers and may be asked to protect the health, safety, lives, and property of the people of the State. Schedule- The City operates on a "4/10" work schedule. Retirement - The City of Placentia participates in the California Public Employees’ Retirement System (CalPERS) and does not participate in Social Security. 2% @ 60 defined retirement plan (Classic Members) - Applies to employees who, prior to January 1, 2013, were active members of CalPERS or another public employee retirement system through which reciprocity may be established. Employee membership contribution is 7%. 2% @ 62 defined retirement plan (New Members/PEPRA) - Applies to new employees hired on or after January 1, 2013, who are not members of CalPERS or are not members of another public employee retirement system with which reciprocity may be established. Employee membership contribution is 6.75%. Bilingual Pay- An additional pay of $175 per month Health Insurance - Up to $1,877 per month for family coverage to purchase health insurance through the CalPERS Health Benefits program. Medical opt out also available. Dental & Vision Insurance - Fully paid plan for dental and vision insurance. Life Insurance - Fully paid life insurance policy equal to employee's annual salary. Additional life insurance available for purchase. Disability Insurance - Fully paid premiums for short-term and long-term disability insurance. Flexible Spending Account - Employees may voluntarily contribute to a Section 125 Flexible Spending Account. Deferred Compensation - Employees may voluntarily contribute to a deferred compensation plan. Holidays - 13 paid holidays per year. Paid Time Off (Vacation) - Accrual rate of80 hours per year. 80 hours per year; 120 hours after 3 years of service. Alternative Health & Wellness (Sick Leave) - 96 hours per year; this program includes an incentive of up to $1,250 per fiscal year. Holiday Closure - City Hall and most City Services observe a Holiday Closure annually for two weeks at the end of December/beginning of January, including Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day (paid time off varies per year, assignment and Bargaining Unit); City to provide up to sixty-two (62) hours of leave during the 2023-2024 holiday closure. Closing Date/Time: 5/12/2024 11:59 PM Pacific
REGIONAL GOVERNMENT SERVICES
Belvedere, California, United States
Position Description Are you looking for a way to have an impact on the community in which you work? If so, apply today for an opportunity to become an essential member of our team! Your next fulfilling career awaits in the beautiful City of Belvedere. The City of Belvedere is seeking qualified, experienced, well-organized, and team-oriented candidates to apply for the position of Maintenance Worker I (MWI) or Maintenance Worker II (MWII). Initial appointment at the MWI or MWII level will be determined by the experience and qualifications of the successful candidate. Regional Government Services (RGS) is conducting this recruitment for the City of Belvedere. Maintenance Worker positions perform a variety of manual and semiskilled tasks involving maintenance and cleaning of streets, storm drains, public rights-of-way, landscaped areas, equipment, buildings, and other public facilities. Additionally, this position will be responsible for operating a variety of power-driven, handheld, and "walk behind" equipment and for providing excellent customer service to members of the community. DISTINGUISHING CLASS CHARACTERISTICS Maintenance Worker I Maintenance Worker I is the entry-level to the classification series. Under close supervision, the Maintenance Worker I performs semi-skilled and repetitive tasks while learning to use and apply the methods, materials, tools, and equipment involved. The Maintenance Worker I may operate street sweeping equipment and other heavy and light machinery. Maintenance Worker II Maintenance Worker II is the full working level of the series. At this level, the Maintenance Worker II performs highly skilled tasks, works with greater independence, and performs more equipment operations. Employees in this classification may work without direct site supervision. Maintenance Worker II operates street sweeping equipment and other heavy and light machinery. IDEAL CANDIDATE The Ideal Candidate Will: Have experience related to public works practices and equipment Have experience with the construction, maintenance, and repair of streets and related public works facilities Have experience with storm drainage system maintenance programs Have experience in a lead or supervisory role in a public works-related environment Be an individual who is accountable, ethical, self-motivated, friendly, adaptable, comfortable working independently, and in a team-oriented environment Be detail-oriented with exceptional organizational skills to perform the job functions in a constantly changing environment Have the ability to prioritize daily work for efficiency Have demonstrated ability to use tools, heavy equipment, and electronic equipment, including using computers in the course of duty Possess, or have the ability to possess, the required job-related certifications Interact tactfully, effectively, courteously, and concisely with members of the general public and City employees Maintain a calm demeanor in stressful or conflict situations, responding in a manner that diffuses and/or resolves the situation Demonstrate knowledge of safe work practices Have excellent verbal and written communication skills THE CITY The City of Belvedere is a unique, highly educated and engaged residential community of just over 2,000 residents located in beautiful Marin County, just north of the Golden Gate Bridge at the southern tip of the picturesque Tiburon Peninsula. The City was incorporated in 1896, is less than one square mile in size, and is surrounded on three sides by the waters of San Francisco. There are spectacular views of San Francisco, Angel Island, the Golden Gate Bridge, Sausalito, and Mt. Tamalpais. THE DEPARTMENT The Public Works Department is responsible for the management andmaintenance of streets, storm drains, public rights-of-way, landscaped areas, City trees, equipment, buildings, and other public facilities. COMPETENCIES Adaptability and Flexibility - Shifts gears comfortably. Attention to Detail - Accomplishes tasks with thoroughness and accuracy. Communication - Effectively conveys and exchanges thoughts, opinions, and information verbally and in writing. Customer Service - Maintains on-going client relationships. Initiative/Problem Solving - sees and assesses problems and implements solutions. Interpersonal Relations and Skills - Builds relationships based on mutual trust and respect. Reliability and Commitment - Shows commitment, dedication, and accountability in one's work, and follows through on all projects, goals, and aspects of one's work. Safety - Works to comply with safety regulations and helps to promote safety consciousness and well-being. Teamwork - Works collaboratively with others to achieve a goal. Time Management - gets work done in an efficient and timely manner. Examples of Duties Performs maintenance and repair tasks involving carpentry, electrical, plumbing, and/or vehicle maintenance. Operates power equipment such as chainsaws, power saws, gas trimmers, electric blowers, pumps and generators, and similar equipment. Removes debris and assists in cleaning and clearing of public parks, lanes, storm drain systems, and recreation facilities. Installs street signs and post and pavement markers. Constructs guardrails, sheds, signposts, and similar minor structures. Operates City vehicles and equipment such as dump truck, loader, pickup trucks, street sweeper, and brush chipper. Maintenance of City parks including mowing, edging, blowing, and trimming. Maintenance of irrigation systems and timers. Uses shovels, rakes, and other hand tools. Paints curbs, handrails, and similar facilities. Performs routine and special maintenance on vehicles and other City equipment. Knows basic safety procedures. Performs related duties and responsibilities as required. Additional Duties and Responsibilities of Maintenance Worker II: Performs and directs routine maintenance and replacement tasks on the street sweeper. Completes activity reports and keeps maintenance records. Oversees the routine work of Maintenance Worker I. Typical Qualifications Knowledge of: Some or all of the following: basic carpentry, electrical, landscape maintenance, plumbing, and vehicle maintenance. Ability to: Read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information to residents and other City employees. Add, subtract, multiply, and divide, measure using fractions and/or decimals. Apply common sense understanding to carry out detailed written or oral instructions. Physical ability to: Stand; walk; use hands to manipulate, handle, or feel; reach with hands and arms; and talk or hear. Climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Use close vision, distance vision, color vision, peripheral vision, depth perception, and adjust focus. Work in all weather conditions, including wet, hot, and cold. Be available to be on call for emergencies and during severe weather events. May use cleaning and lubricating chemicals and ingredients which would expose the employee to fumes, dust, and air contaminants which may cause eye and skin irritation. Climb ladders, use power and noise-producing tools and equipment, and drive motorized vehicles, which would expose the employee to mechanical, electrical, and traffic hazards. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. MINIMUM QUALIFICATIONS Any combination of experience and education that would likely provide the required knowledge and abilities to perform the essential duties and responsibilities is qualifying, such as: Possession of a High School Diploma or equivalency such as a General Education Degree (GED) or High School Equivalency certificate. A valid California Class C driver's license and acceptable driving record. Six (6) months prior maintenance experience, preferably in a public agency. Previous experience in the operation of power-driven equipment is desirable but not required. Additional Qualifications for Maintenance Worker II: Three (3) years of experience in public works maintenance areas such as irrigation systems, streets, trees, parks, landscaping, or other related areas, equivalent to the duties and responsibilities of a Maintenance Worker I Classification with the City of Belvedere. Supplemental Information SALARY AND BENEFITS Salary: Maintenance Worker I $4,817 - $5,855 Monthly Salary: Maintenance Worker II Salary: $5,395 - $6,558 Monthly EXAMPLES OF BENEFITS CalPERS Retirement Plan - 2% @55 (Classic) or 2% @ 62 PEPRA). Medical - City pays 100% of premium for employee + family coverage up to PERS Choice plan rates. Dental - City pays 100% of premium for employee + family coverage. Vision - City pays 100% of premium for employee + family coverage. Life Insurance - City pays 1x salary amount, up to $100,000 maximum coverage. Long Term Disability - City contributes 100% of premium. 457 Deferred Compensation - City contributes $185 per month towards 457 Plan. Vacation - 80 hours per year after 12 months of employment; increases after 3 years of employment. Holidays - 11 paid holidays, plus 24 hours floating holiday pay Sick Leave - 96 hours per year; accrual capped at 1,040 hours. APPLICATION PROCESS AND SELECTION PROCEDURE: Deadline to apply: Wednesday, May 1, 2024, at 11:59 PM (PST) To Apply, Go To: https://bit.ly/BELVMW. Applications must be submitted on-line through this applicant tracking system. Materials must be complete and clearly indicate the candidate meets the minimum qualifications. All statements made on the application and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list or discharge from employment. All completed applications and supplemental questionnaires will be reviewed to determine each applicant's ability to meet the minimum work experience, training and education qualifications. Resumes will not be considered in lieu of the required completed employment application. For questions or assistance with completing your application materials you may contact Barbara Duncan at bduncan@rgs.ca.gov . Application Screening - (Pass/Fail) After the closing deadline, applications will be screened in relation to the criteria indicated in this announcement. Incomplete, late, emailed, and faxed applications are not accepted. Each candidate’s background will be evaluated based on information submitted at the time of application. Minimum Qualification Assessment - (Pass/Fail) All completed applications and supplemental questionnaires will be reviewed and assessed for each applicant's ability to meet the minimum work experience, training, and education qualifications. Only those candidates whose skills and abilities best meet the needs of the City will be invited to continue to the next step. Online Skills Assessment - (Pass/Fail) An Online Skills Assessment, which is tentatively scheduled for the week of May 13, 2024, may be used to evaluate candidates' knowledge and skills for the position. Candidates who are most qualified may be invited to a Remote Screen Interview Examination. Remote Screen Interview Exam - (100%) Candidates who pass the Online Skills Assessment may be invited to a Remote Screen Interview Examination to evaluate training, experience, and other job-related qualifications for the position. The Remote Screen Interview will be conducted remotely via a video conference platform and is tentatively scheduled for the week of May 20, 2024. Successful candidates will be submitted to the City of Belvedere for further consideration. All communication and notices will be sent via e-mail. Additional inquiries about the position may be directed to bduncan@rgs.ca.gov . Neither Regional Government Services nor the City of Belvedere are responsible for failure of internet forms or email transmission in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services by emailing bduncan@rgs.ca.gov . The City of Belvedere is an Equal Opportunity Employer. Closing Date/Time: 5/1/2024 11:59 PM Pacific
Apr 18, 2024
Full Time
Position Description Are you looking for a way to have an impact on the community in which you work? If so, apply today for an opportunity to become an essential member of our team! Your next fulfilling career awaits in the beautiful City of Belvedere. The City of Belvedere is seeking qualified, experienced, well-organized, and team-oriented candidates to apply for the position of Maintenance Worker I (MWI) or Maintenance Worker II (MWII). Initial appointment at the MWI or MWII level will be determined by the experience and qualifications of the successful candidate. Regional Government Services (RGS) is conducting this recruitment for the City of Belvedere. Maintenance Worker positions perform a variety of manual and semiskilled tasks involving maintenance and cleaning of streets, storm drains, public rights-of-way, landscaped areas, equipment, buildings, and other public facilities. Additionally, this position will be responsible for operating a variety of power-driven, handheld, and "walk behind" equipment and for providing excellent customer service to members of the community. DISTINGUISHING CLASS CHARACTERISTICS Maintenance Worker I Maintenance Worker I is the entry-level to the classification series. Under close supervision, the Maintenance Worker I performs semi-skilled and repetitive tasks while learning to use and apply the methods, materials, tools, and equipment involved. The Maintenance Worker I may operate street sweeping equipment and other heavy and light machinery. Maintenance Worker II Maintenance Worker II is the full working level of the series. At this level, the Maintenance Worker II performs highly skilled tasks, works with greater independence, and performs more equipment operations. Employees in this classification may work without direct site supervision. Maintenance Worker II operates street sweeping equipment and other heavy and light machinery. IDEAL CANDIDATE The Ideal Candidate Will: Have experience related to public works practices and equipment Have experience with the construction, maintenance, and repair of streets and related public works facilities Have experience with storm drainage system maintenance programs Have experience in a lead or supervisory role in a public works-related environment Be an individual who is accountable, ethical, self-motivated, friendly, adaptable, comfortable working independently, and in a team-oriented environment Be detail-oriented with exceptional organizational skills to perform the job functions in a constantly changing environment Have the ability to prioritize daily work for efficiency Have demonstrated ability to use tools, heavy equipment, and electronic equipment, including using computers in the course of duty Possess, or have the ability to possess, the required job-related certifications Interact tactfully, effectively, courteously, and concisely with members of the general public and City employees Maintain a calm demeanor in stressful or conflict situations, responding in a manner that diffuses and/or resolves the situation Demonstrate knowledge of safe work practices Have excellent verbal and written communication skills THE CITY The City of Belvedere is a unique, highly educated and engaged residential community of just over 2,000 residents located in beautiful Marin County, just north of the Golden Gate Bridge at the southern tip of the picturesque Tiburon Peninsula. The City was incorporated in 1896, is less than one square mile in size, and is surrounded on three sides by the waters of San Francisco. There are spectacular views of San Francisco, Angel Island, the Golden Gate Bridge, Sausalito, and Mt. Tamalpais. THE DEPARTMENT The Public Works Department is responsible for the management andmaintenance of streets, storm drains, public rights-of-way, landscaped areas, City trees, equipment, buildings, and other public facilities. COMPETENCIES Adaptability and Flexibility - Shifts gears comfortably. Attention to Detail - Accomplishes tasks with thoroughness and accuracy. Communication - Effectively conveys and exchanges thoughts, opinions, and information verbally and in writing. Customer Service - Maintains on-going client relationships. Initiative/Problem Solving - sees and assesses problems and implements solutions. Interpersonal Relations and Skills - Builds relationships based on mutual trust and respect. Reliability and Commitment - Shows commitment, dedication, and accountability in one's work, and follows through on all projects, goals, and aspects of one's work. Safety - Works to comply with safety regulations and helps to promote safety consciousness and well-being. Teamwork - Works collaboratively with others to achieve a goal. Time Management - gets work done in an efficient and timely manner. Examples of Duties Performs maintenance and repair tasks involving carpentry, electrical, plumbing, and/or vehicle maintenance. Operates power equipment such as chainsaws, power saws, gas trimmers, electric blowers, pumps and generators, and similar equipment. Removes debris and assists in cleaning and clearing of public parks, lanes, storm drain systems, and recreation facilities. Installs street signs and post and pavement markers. Constructs guardrails, sheds, signposts, and similar minor structures. Operates City vehicles and equipment such as dump truck, loader, pickup trucks, street sweeper, and brush chipper. Maintenance of City parks including mowing, edging, blowing, and trimming. Maintenance of irrigation systems and timers. Uses shovels, rakes, and other hand tools. Paints curbs, handrails, and similar facilities. Performs routine and special maintenance on vehicles and other City equipment. Knows basic safety procedures. Performs related duties and responsibilities as required. Additional Duties and Responsibilities of Maintenance Worker II: Performs and directs routine maintenance and replacement tasks on the street sweeper. Completes activity reports and keeps maintenance records. Oversees the routine work of Maintenance Worker I. Typical Qualifications Knowledge of: Some or all of the following: basic carpentry, electrical, landscape maintenance, plumbing, and vehicle maintenance. Ability to: Read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information to residents and other City employees. Add, subtract, multiply, and divide, measure using fractions and/or decimals. Apply common sense understanding to carry out detailed written or oral instructions. Physical ability to: Stand; walk; use hands to manipulate, handle, or feel; reach with hands and arms; and talk or hear. Climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Use close vision, distance vision, color vision, peripheral vision, depth perception, and adjust focus. Work in all weather conditions, including wet, hot, and cold. Be available to be on call for emergencies and during severe weather events. May use cleaning and lubricating chemicals and ingredients which would expose the employee to fumes, dust, and air contaminants which may cause eye and skin irritation. Climb ladders, use power and noise-producing tools and equipment, and drive motorized vehicles, which would expose the employee to mechanical, electrical, and traffic hazards. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. MINIMUM QUALIFICATIONS Any combination of experience and education that would likely provide the required knowledge and abilities to perform the essential duties and responsibilities is qualifying, such as: Possession of a High School Diploma or equivalency such as a General Education Degree (GED) or High School Equivalency certificate. A valid California Class C driver's license and acceptable driving record. Six (6) months prior maintenance experience, preferably in a public agency. Previous experience in the operation of power-driven equipment is desirable but not required. Additional Qualifications for Maintenance Worker II: Three (3) years of experience in public works maintenance areas such as irrigation systems, streets, trees, parks, landscaping, or other related areas, equivalent to the duties and responsibilities of a Maintenance Worker I Classification with the City of Belvedere. Supplemental Information SALARY AND BENEFITS Salary: Maintenance Worker I $4,817 - $5,855 Monthly Salary: Maintenance Worker II Salary: $5,395 - $6,558 Monthly EXAMPLES OF BENEFITS CalPERS Retirement Plan - 2% @55 (Classic) or 2% @ 62 PEPRA). Medical - City pays 100% of premium for employee + family coverage up to PERS Choice plan rates. Dental - City pays 100% of premium for employee + family coverage. Vision - City pays 100% of premium for employee + family coverage. Life Insurance - City pays 1x salary amount, up to $100,000 maximum coverage. Long Term Disability - City contributes 100% of premium. 457 Deferred Compensation - City contributes $185 per month towards 457 Plan. Vacation - 80 hours per year after 12 months of employment; increases after 3 years of employment. Holidays - 11 paid holidays, plus 24 hours floating holiday pay Sick Leave - 96 hours per year; accrual capped at 1,040 hours. APPLICATION PROCESS AND SELECTION PROCEDURE: Deadline to apply: Wednesday, May 1, 2024, at 11:59 PM (PST) To Apply, Go To: https://bit.ly/BELVMW. Applications must be submitted on-line through this applicant tracking system. Materials must be complete and clearly indicate the candidate meets the minimum qualifications. All statements made on the application and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list or discharge from employment. All completed applications and supplemental questionnaires will be reviewed to determine each applicant's ability to meet the minimum work experience, training and education qualifications. Resumes will not be considered in lieu of the required completed employment application. For questions or assistance with completing your application materials you may contact Barbara Duncan at bduncan@rgs.ca.gov . Application Screening - (Pass/Fail) After the closing deadline, applications will be screened in relation to the criteria indicated in this announcement. Incomplete, late, emailed, and faxed applications are not accepted. Each candidate’s background will be evaluated based on information submitted at the time of application. Minimum Qualification Assessment - (Pass/Fail) All completed applications and supplemental questionnaires will be reviewed and assessed for each applicant's ability to meet the minimum work experience, training, and education qualifications. Only those candidates whose skills and abilities best meet the needs of the City will be invited to continue to the next step. Online Skills Assessment - (Pass/Fail) An Online Skills Assessment, which is tentatively scheduled for the week of May 13, 2024, may be used to evaluate candidates' knowledge and skills for the position. Candidates who are most qualified may be invited to a Remote Screen Interview Examination. Remote Screen Interview Exam - (100%) Candidates who pass the Online Skills Assessment may be invited to a Remote Screen Interview Examination to evaluate training, experience, and other job-related qualifications for the position. The Remote Screen Interview will be conducted remotely via a video conference platform and is tentatively scheduled for the week of May 20, 2024. Successful candidates will be submitted to the City of Belvedere for further consideration. All communication and notices will be sent via e-mail. Additional inquiries about the position may be directed to bduncan@rgs.ca.gov . Neither Regional Government Services nor the City of Belvedere are responsible for failure of internet forms or email transmission in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services by emailing bduncan@rgs.ca.gov . The City of Belvedere is an Equal Opportunity Employer. Closing Date/Time: 5/1/2024 11:59 PM Pacific
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary Under the general direction of the Director and Associate Director of Educational Opportunity Programs, Outreach and Success, the EOPOS Learning Support Center Coordinator will be responsible for the planning, development, implementation, and assessment of programs and services offered by the EOPOS Learning Support Center. The Coordinator is responsible for working with the Director and Associate Director in identifying, collaborating and maintaining relationships and partnerships within SDSU and the community to create and develop programs and services that support the retention and academic success of EOPOS students and students from other underrepresented groups. This includes collaboration with other SDSU and San Diego entities to help promote high impact practices to set our students up for success and get them through to graduation. In addition, the coordinator will recruit, hire and train Instructional Student Assistants (ISAs) to provide tutoring and academic support to our students throughout the academic year, including supplemental instruction for the Summer Bridge Program. They will also collaborate with campus partners and community partners to provide educational workshops and programming relevant to the unique student populations served by EOPOS. The EOPOS Learning Support Coordinator is also responsible for assisting with the coordination in student service areas, events, and programs (e.g. EOPOS First Contact, Graduation, Summer Bridge, etc.). This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary A primary goal of the Office of Educational Opportunity Programs, Outreach and Success (EOPOS) is to improve access to higher education for students from underrepresented backgrounds by implementing and administering early outreach programs and recruitment processes which develop an understanding of, and support, the pathway to higher education for students and their parents, guardians and loved ones. EOPOS builds collaborative relationships with schools, school districts, community colleges and other organizations to support this goal. EOPOS assists students in overcoming historical, traditional, social, economic, psychological, and educational barriers throughout their collegiate experience and in achieving academic success by providing a comprehensive program of support services. Typical services provided include, but are not limited to outreach and recruitment, pre-admission counseling, screening-and-selection, professional development in teaching/learning methodologies, program orientation, summer bridge programs, financial aid advising and follow-up, special/regular admission, academic advising, tutoring, learning skills, peer mentoring, and academic/personal support services. Division of Student Affairs and Campus Diversity The Division facilitates the academic and career success, personal growth and well-being of all students, and works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” For more information regarding the Office of Educational Opportunity Programs, Outreach and Success, click here . Education and Experience Equivalent to graduation from a four-year college or university in a related field; including or supplemented by upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Key Qualifications Experience working with students from low income, traditionally underserved, and traditionally disadvantaged backgrounds. The equivalent of three years of progressively responsible professional student services work experience or professional experience in higher education academic support services or equivalent is preferred. Demonstrated success in increasing student retention and progression. Experience working and interacting effectively with diverse groups of staff, faculty, and student populations. Knowledge of strategies in critical thinking, reading, writing, note-taking, test-taking, time management, and goal setting. Excellent writing and communication skills; ability to build strong collaborative relationships within the unit and other areas of the university and community. Significant experience with educational technologies and learning software, databases, online assessment. Proficiency with Google Suite and Microsoft Office Suite. Compensation and Benefits Starting salary upon appointment is not expected to exceed $5,025 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $5,025 - $7,159 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on May 6, 2024. To receive full consideration, apply by May 5, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Tina Deesen at tdeesen@sdsu.edu . Advertised: Apr 08 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 09, 2024
Position Summary Under the general direction of the Director and Associate Director of Educational Opportunity Programs, Outreach and Success, the EOPOS Learning Support Center Coordinator will be responsible for the planning, development, implementation, and assessment of programs and services offered by the EOPOS Learning Support Center. The Coordinator is responsible for working with the Director and Associate Director in identifying, collaborating and maintaining relationships and partnerships within SDSU and the community to create and develop programs and services that support the retention and academic success of EOPOS students and students from other underrepresented groups. This includes collaboration with other SDSU and San Diego entities to help promote high impact practices to set our students up for success and get them through to graduation. In addition, the coordinator will recruit, hire and train Instructional Student Assistants (ISAs) to provide tutoring and academic support to our students throughout the academic year, including supplemental instruction for the Summer Bridge Program. They will also collaborate with campus partners and community partners to provide educational workshops and programming relevant to the unique student populations served by EOPOS. The EOPOS Learning Support Coordinator is also responsible for assisting with the coordination in student service areas, events, and programs (e.g. EOPOS First Contact, Graduation, Summer Bridge, etc.). This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary A primary goal of the Office of Educational Opportunity Programs, Outreach and Success (EOPOS) is to improve access to higher education for students from underrepresented backgrounds by implementing and administering early outreach programs and recruitment processes which develop an understanding of, and support, the pathway to higher education for students and their parents, guardians and loved ones. EOPOS builds collaborative relationships with schools, school districts, community colleges and other organizations to support this goal. EOPOS assists students in overcoming historical, traditional, social, economic, psychological, and educational barriers throughout their collegiate experience and in achieving academic success by providing a comprehensive program of support services. Typical services provided include, but are not limited to outreach and recruitment, pre-admission counseling, screening-and-selection, professional development in teaching/learning methodologies, program orientation, summer bridge programs, financial aid advising and follow-up, special/regular admission, academic advising, tutoring, learning skills, peer mentoring, and academic/personal support services. Division of Student Affairs and Campus Diversity The Division facilitates the academic and career success, personal growth and well-being of all students, and works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” For more information regarding the Office of Educational Opportunity Programs, Outreach and Success, click here . Education and Experience Equivalent to graduation from a four-year college or university in a related field; including or supplemented by upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Key Qualifications Experience working with students from low income, traditionally underserved, and traditionally disadvantaged backgrounds. The equivalent of three years of progressively responsible professional student services work experience or professional experience in higher education academic support services or equivalent is preferred. Demonstrated success in increasing student retention and progression. Experience working and interacting effectively with diverse groups of staff, faculty, and student populations. Knowledge of strategies in critical thinking, reading, writing, note-taking, test-taking, time management, and goal setting. Excellent writing and communication skills; ability to build strong collaborative relationships within the unit and other areas of the university and community. Significant experience with educational technologies and learning software, databases, online assessment. Proficiency with Google Suite and Microsoft Office Suite. Compensation and Benefits Starting salary upon appointment is not expected to exceed $5,025 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $5,025 - $7,159 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on May 6, 2024. To receive full consideration, apply by May 5, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Tina Deesen at tdeesen@sdsu.edu . Advertised: Apr 08 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CITY OF KINGMAN, AZ
City of Kingman, Arizona, United States
Job Summary POSITION IS OPEN UNTIL FILLED Relocation assistance and other allowances are readily available to support your seamless transition into this pivotal role. GENERAL DESCRIPTION OF POSITION The Director of Development Services is responsible for planning, directing, managing and overseeing the activities and operations of the Building Safety, Code Enforcement, and Planning Divisions of the Development Services Department. This role encompasses various aspects, including land use planning, zoning, building inspections and general development. The Director's primary responsibilities include long-range planning, land use regulation, and ensuring that the city's planning efforts align with the city’s strategic objectives. SUPERVISION RECEIVED The Director of Development Services works independently with considerable latitude for discretion and judgment under the broad guidance and general supervision of the City Manager. The work is reviewed through meetings and reports relating to goals, objectives, and service delivery. SUPERVISION EXERCISED The Director directly provides management direction and supervision over professional and clerical/technician/paraprofessional staff within the department. Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE: Bachelor's Degree in Urban Planning, Architecture, Construction Management, Geography, Public Administration, Social Sciences, or a related field. Advanced degree is preferred. Seven (7) years of progressively responsible experience in municipal planning, plan review, general city planning, zoning administration, and building code application and enforcement with three (3) years in a supervisory or management capacity. American Institute of Certified Planners (AICP) Certification required. Possession of International Code Council Building Official certificate is required within twelve months of hire. OR an equivalent combination of education, experience, and training equivalent to the above minimum requirements. SPECIAL REQUIREMENTS Valid Arizona Driver’s License or ability to obtain within three (3) months of hire. Essential Functions ESSENTIAL DUTIES & RESPONSIBILITIES Essential Functions are not intended to be an exhaustive list of all responsibilities, duties, and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Develop, plan and implement department goals and objectives; recommend and administer policies and procedures related to planning, building inspection and engineering operations. Coordinate department activities with those of other departments and outside agencies and organizations; prepare and present staff reports and other necessary correspondence. Direct, oversee and participate in the development of the department’s work plan; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures. Manage and participate in the development and administration of the Development Services Department budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures. Monitor overall growth and development relative to the General Plan; design, prepare and recommend appropriate codes and ordinances related to the General Plan, land use, subdivisions, and other community development matters; administer current ordinances; prepare revisions as needed. Coordinate and manage the review of private and public development projects; conduct public hearings as required. Select, train, motivate and evaluate personnel; provide or coordinate staff training; conduct performance evaluations; implement discipline procedures; maintain discipline and high standards necessary for the efficient and professional operation of the department. Serve as liaison with developers, contractors, and citizen groups regarding planning related activities and projects. Resolve and respond to controversial issues, citizen complaints or inquiries with excellent customer service. Represent the department to outside groups and organizations and federal, state, county, and local officials on planning, building inspection, housing, flood plain management and related issues; participate in outside community and professional groups and committees; provide technical assistance as necessary. Research and prepare technical and administrative reports and studies; prepare written correspondence; provide technical presentations to the City Council and Planning Commission. Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service. Perform related duties as assigned. PERIPHERAL DUTIES Serve as a member of various committees. Miscellaneous Necessary Knowledge, Skills, and Abilities: Knowledge: Knowledge of the applicable federal, state and city construction codes and related laws and ordinances. Understanding of principles and practices of public administration, personnel administration, supervision, continuous quality improvement, customer service, and public meetings and hearings. Familiarity with the construction, nuisance, environmental, and zoning codes, ordinances, and development requirements as adopted by the City of Kingman, including their format, content, and purpose. Understanding of subdivision design principles and land-use relationships. Knowledge of leadership and team styles and skills. Proficiency in computer software applications, such as word processing, database, and spreadsheet software. Familiarity with modern methods and techniques as applied to the design and construction of buildings and site development. Understanding of construction or building permit issuance policies and procedures. Knowledge of construction or engineering trade codes and terminology. Understanding of the principles and practices of civil engineering, as well as the methods and techniques used in the design of public water, sanitary sewer, storm sewer, underground utility lines, retention basins, and public street improvements. Familiarity with building construction materials, methods, building trade codes, and terminology. Knowledge of site planning and building design concepts. Skills: Skilled in planning, organizing, coordinating, and administering comprehensive and coordinated programs. Proficient in designing, developing, and implementing development programs. Strong ability to communicate the City's development strategy effectively to diverse groups. Proficient at developing effective working partnerships with diverse individuals, boards, agencies, and organizations. Ability to identify and implement appropriate funding resources and strategies. Proficient in grant writing and grant management. Skilled in researching complex issues, collecting and analyzing data, and writing clear, accurate, and concise summaries, reports, and other written materials. Effective verbal communications, including public speaking to both large and small audiences. Ability to coordinate a variety of complex tasks simultaneously. Skill in mathematical calculations. Proficient in operating modern office equipment, including complex computer software and hardware related to assigned programs. Ability: Establish leadership over the assigned workgroup and direct staff in meeting acceptable service levels for customers. Supervise and evaluate the work of professional and technical staff. Coordinate and assign work to subordinates to maximize the quality and quantity of work within the hierarchy of priority. Use graphic instructions such as blueprints, schematic drawings, layouts, or other visual aids. Perform a broad range of supervisory responsibilities over others. Analyze various administrative, operational, and fiscal problems and make sound recommendations for solutions. Participate in the formulation of the unit operating budget. Resolve work procedure problems and questions presented by subordinate-level employees. Confer with engineers, developers, architects, attorneys, property owners, consultants, various agencies, and the general public to acquire information, coordinate division matters, and provide information related to the area of assignment. Assess and assign priorities to problems and work assignments when confronted with several pressing demands at one time. Participate in code development with appropriate agencies and jurisdictions. Identify and facilitate formal and informal review/appeal processes for disputed requirements. Identify process delays and demonstrate continuous effort to improve operations and decrease turnaround times. Make recommendations based on investigation and analysis of building conditions, construction, and code violations regarding property status. Resolve complex construction code interpretations related to field inspection decisions. Read and interpret building codes, plans, and specifications, and detect deficiencies or deviations from approved plans and field observations. Communicate with and respond tactfully to a diverse public in answering questions, handling complaints, and explaining work-related City policies. Partner with other City departments or outside entities to review and make recommendations to improve work processes. Maintains confidentiality of protected information, data, and records. WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMMITMENT TO SAFETY AND WELLNESS Management is accountable for preventing workplace incidents, injuries and illnesses. Management will provide top-level support of safety program and wellness initiatives. Management will consider all employee suggestions for achieving a safer, healthier workplace. Management also will keep informed about workplace safety and health hazards, and it will regularly review the company safety and wellness program. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development 2023-2024 Benefit Guide (PDF) Health Excellent medical, dental and vision insurance. Telemedicine available through BlueCare Anywhere for general medical and behavioral health. Flexible spending (FSA) or health savings accounts (HSA). Employer contribution to HSA equivalent to 50% of plan-year deductible. This is currently $750 for Single Coverage and $1,500 for Family Coverage. Employer-paid group basic life insurance coverage for employee and dependents on medical plan. Supplemental group insurance and third-party options available. Virgin Pulse, our comprehensive well-being platform designed to push you towardsgood health in mind, body and spirit. Participation incentives with up to $300 redeemable annually. Work/Life support services through the SupportLincEmployee Assistance Program (EAP). Six free counseling visits annually. Leave 12 paid holidays , including a floating birthday holiday each year. 16-35 paid vacation days per year. 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs. Shift fire personnel accrue leave at 1/3 more per pay period. 3.69 sick hrs per pay period (approx. 9-12 sick days per year). Shift fire personnel accrue leave at 1/3 more per pay period. Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked. Other leave types available, including: 10 hours of Volunteer Time Off (VTO). Up to 5 days for bereavement. Jury Duty. Military Training, and more. Leave donation program. Financial Tuition reimbursement up to $4,500 annually. Shift differential pay (2nd & 3rd shift). Bonus Programs. Skill-based, Certification & Bilingual Pay. Clothing Allowance for Uniformed Personnel. Recognition & Appreciation Quarterly Performance Conversations (TrakStar). Mission, Vision, Values (MVV) Excellence Awards. Safety Awards. Service Awards at 5, 10, 15, 20+ years of service. Biannual All-Employee BBQ Lunch. Annual Employee Pool Party. Retirement City matching to AZ State Retirement System & Long Term Disability (ASRS). Additional retirement solutions available through optional third-party on pre-tax basis, including457-deferred compensation and Roth IRA. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Job Summary POSITION IS OPEN UNTIL FILLED Relocation assistance and other allowances are readily available to support your seamless transition into this pivotal role. GENERAL DESCRIPTION OF POSITION The Director of Development Services is responsible for planning, directing, managing and overseeing the activities and operations of the Building Safety, Code Enforcement, and Planning Divisions of the Development Services Department. This role encompasses various aspects, including land use planning, zoning, building inspections and general development. The Director's primary responsibilities include long-range planning, land use regulation, and ensuring that the city's planning efforts align with the city’s strategic objectives. SUPERVISION RECEIVED The Director of Development Services works independently with considerable latitude for discretion and judgment under the broad guidance and general supervision of the City Manager. The work is reviewed through meetings and reports relating to goals, objectives, and service delivery. SUPERVISION EXERCISED The Director directly provides management direction and supervision over professional and clerical/technician/paraprofessional staff within the department. Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE: Bachelor's Degree in Urban Planning, Architecture, Construction Management, Geography, Public Administration, Social Sciences, or a related field. Advanced degree is preferred. Seven (7) years of progressively responsible experience in municipal planning, plan review, general city planning, zoning administration, and building code application and enforcement with three (3) years in a supervisory or management capacity. American Institute of Certified Planners (AICP) Certification required. Possession of International Code Council Building Official certificate is required within twelve months of hire. OR an equivalent combination of education, experience, and training equivalent to the above minimum requirements. SPECIAL REQUIREMENTS Valid Arizona Driver’s License or ability to obtain within three (3) months of hire. Essential Functions ESSENTIAL DUTIES & RESPONSIBILITIES Essential Functions are not intended to be an exhaustive list of all responsibilities, duties, and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Develop, plan and implement department goals and objectives; recommend and administer policies and procedures related to planning, building inspection and engineering operations. Coordinate department activities with those of other departments and outside agencies and organizations; prepare and present staff reports and other necessary correspondence. Direct, oversee and participate in the development of the department’s work plan; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures. Manage and participate in the development and administration of the Development Services Department budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures. Monitor overall growth and development relative to the General Plan; design, prepare and recommend appropriate codes and ordinances related to the General Plan, land use, subdivisions, and other community development matters; administer current ordinances; prepare revisions as needed. Coordinate and manage the review of private and public development projects; conduct public hearings as required. Select, train, motivate and evaluate personnel; provide or coordinate staff training; conduct performance evaluations; implement discipline procedures; maintain discipline and high standards necessary for the efficient and professional operation of the department. Serve as liaison with developers, contractors, and citizen groups regarding planning related activities and projects. Resolve and respond to controversial issues, citizen complaints or inquiries with excellent customer service. Represent the department to outside groups and organizations and federal, state, county, and local officials on planning, building inspection, housing, flood plain management and related issues; participate in outside community and professional groups and committees; provide technical assistance as necessary. Research and prepare technical and administrative reports and studies; prepare written correspondence; provide technical presentations to the City Council and Planning Commission. Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service. Perform related duties as assigned. PERIPHERAL DUTIES Serve as a member of various committees. Miscellaneous Necessary Knowledge, Skills, and Abilities: Knowledge: Knowledge of the applicable federal, state and city construction codes and related laws and ordinances. Understanding of principles and practices of public administration, personnel administration, supervision, continuous quality improvement, customer service, and public meetings and hearings. Familiarity with the construction, nuisance, environmental, and zoning codes, ordinances, and development requirements as adopted by the City of Kingman, including their format, content, and purpose. Understanding of subdivision design principles and land-use relationships. Knowledge of leadership and team styles and skills. Proficiency in computer software applications, such as word processing, database, and spreadsheet software. Familiarity with modern methods and techniques as applied to the design and construction of buildings and site development. Understanding of construction or building permit issuance policies and procedures. Knowledge of construction or engineering trade codes and terminology. Understanding of the principles and practices of civil engineering, as well as the methods and techniques used in the design of public water, sanitary sewer, storm sewer, underground utility lines, retention basins, and public street improvements. Familiarity with building construction materials, methods, building trade codes, and terminology. Knowledge of site planning and building design concepts. Skills: Skilled in planning, organizing, coordinating, and administering comprehensive and coordinated programs. Proficient in designing, developing, and implementing development programs. Strong ability to communicate the City's development strategy effectively to diverse groups. Proficient at developing effective working partnerships with diverse individuals, boards, agencies, and organizations. Ability to identify and implement appropriate funding resources and strategies. Proficient in grant writing and grant management. Skilled in researching complex issues, collecting and analyzing data, and writing clear, accurate, and concise summaries, reports, and other written materials. Effective verbal communications, including public speaking to both large and small audiences. Ability to coordinate a variety of complex tasks simultaneously. Skill in mathematical calculations. Proficient in operating modern office equipment, including complex computer software and hardware related to assigned programs. Ability: Establish leadership over the assigned workgroup and direct staff in meeting acceptable service levels for customers. Supervise and evaluate the work of professional and technical staff. Coordinate and assign work to subordinates to maximize the quality and quantity of work within the hierarchy of priority. Use graphic instructions such as blueprints, schematic drawings, layouts, or other visual aids. Perform a broad range of supervisory responsibilities over others. Analyze various administrative, operational, and fiscal problems and make sound recommendations for solutions. Participate in the formulation of the unit operating budget. Resolve work procedure problems and questions presented by subordinate-level employees. Confer with engineers, developers, architects, attorneys, property owners, consultants, various agencies, and the general public to acquire information, coordinate division matters, and provide information related to the area of assignment. Assess and assign priorities to problems and work assignments when confronted with several pressing demands at one time. Participate in code development with appropriate agencies and jurisdictions. Identify and facilitate formal and informal review/appeal processes for disputed requirements. Identify process delays and demonstrate continuous effort to improve operations and decrease turnaround times. Make recommendations based on investigation and analysis of building conditions, construction, and code violations regarding property status. Resolve complex construction code interpretations related to field inspection decisions. Read and interpret building codes, plans, and specifications, and detect deficiencies or deviations from approved plans and field observations. Communicate with and respond tactfully to a diverse public in answering questions, handling complaints, and explaining work-related City policies. Partner with other City departments or outside entities to review and make recommendations to improve work processes. Maintains confidentiality of protected information, data, and records. WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMMITMENT TO SAFETY AND WELLNESS Management is accountable for preventing workplace incidents, injuries and illnesses. Management will provide top-level support of safety program and wellness initiatives. Management will consider all employee suggestions for achieving a safer, healthier workplace. Management also will keep informed about workplace safety and health hazards, and it will regularly review the company safety and wellness program. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development 2023-2024 Benefit Guide (PDF) Health Excellent medical, dental and vision insurance. Telemedicine available through BlueCare Anywhere for general medical and behavioral health. Flexible spending (FSA) or health savings accounts (HSA). Employer contribution to HSA equivalent to 50% of plan-year deductible. This is currently $750 for Single Coverage and $1,500 for Family Coverage. Employer-paid group basic life insurance coverage for employee and dependents on medical plan. Supplemental group insurance and third-party options available. Virgin Pulse, our comprehensive well-being platform designed to push you towardsgood health in mind, body and spirit. Participation incentives with up to $300 redeemable annually. Work/Life support services through the SupportLincEmployee Assistance Program (EAP). Six free counseling visits annually. Leave 12 paid holidays , including a floating birthday holiday each year. 16-35 paid vacation days per year. 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs. Shift fire personnel accrue leave at 1/3 more per pay period. 3.69 sick hrs per pay period (approx. 9-12 sick days per year). Shift fire personnel accrue leave at 1/3 more per pay period. Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked. Other leave types available, including: 10 hours of Volunteer Time Off (VTO). Up to 5 days for bereavement. Jury Duty. Military Training, and more. Leave donation program. Financial Tuition reimbursement up to $4,500 annually. Shift differential pay (2nd & 3rd shift). Bonus Programs. Skill-based, Certification & Bilingual Pay. Clothing Allowance for Uniformed Personnel. Recognition & Appreciation Quarterly Performance Conversations (TrakStar). Mission, Vision, Values (MVV) Excellence Awards. Safety Awards. Service Awards at 5, 10, 15, 20+ years of service. Biannual All-Employee BBQ Lunch. Annual Employee Pool Party. Retirement City matching to AZ State Retirement System & Long Term Disability (ASRS). Additional retirement solutions available through optional third-party on pre-tax basis, including457-deferred compensation and Roth IRA. Closing Date/Time: Continuous
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary The Coordinator for New Student and Family Programs, under the general direction and supervision of the Director for New Student and Parent Programs, is responsible for planning and coordinating programs for new students and parents/families that create a welcoming and engaging environment to integrate new students into the life of San Diego State University and to embrace parents and families as members of the SDSU community. The Coordinator for New Student and Family Programs has overall responsibility for the planning, organizing, and executing of new student and parent programs, including orientations, Welcome Week(s), Aztec Nights, Family Weekend, parent and family meetings and other programs as assigned. The Coordinator for New Student and Family Programs should be organized, innovative, enthusiastic, collaborative, student-oriented, parent/family-oriented, motivated, creative, and able to communicate well with the students, parents/family members, faculty, staff, potential donors, and other members of the community. The coordinator will also provide assistance with other areas, including coordinating the development of new programs and initiatives and coordinating a variety of campus-wide programs. Excellent written and oral communication skills, including public speaking, proficiency in desktop publishing, and word processing are required of the incumbent. Evening and weekend work are routinely part of this position. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University. Departments include, but not limited to, Assistant Deans for Student Affairs; Career Services; Communications Services; Counseling & Psychological Services; Cultural and Identity Centers; Center for Educational Opportunity Programs, Outreach and Success; Financial Aid and Scholarships; Military Veterans Program; New Student and Parent Programs; Office of the Student Ombudsman; Residential Education; Resource Management; Student Ability Success Center; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Testing Services Office; Well-being & Health Promotion; and programming related to Inclusive Excellence. Division of Student Affairs and Campus Diversity The Division facilitates the academic and career success, personal growth, and well-being of all students, and works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff, and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty, and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic, and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” The Associate Vice President for Student Affairs and Dean of Students reports to the Vice President for Student Affairs and Campus Diversity and serves as one of the executive officers in the Division. The Associate Vice President and Dean of Students is responsible for the direction and coordination of department programs/personnel as designated by the Vice President for Student Affairs and Campus Diversity. The Associate Vice President and Dean of Students represents the interests of the Division on a day-to-day basis at the sub- Cabinet level and is responsible for the promotion of student development through a program of co-curricular activities and services to students. The Associate Vice President and Dean of Students is also responsible for the quality of the campus social, cultural, and educational environment and the student services that enhance the University’s academic programs and the intellectual and personal development of students on the San Diego State University campus. The Associate Vice President and Dean of Students is responsible for supervising, monitoring, and implementing programs and services that have a direct impact on orientation, transition, and student retention. These programs and services are designed to ease the transition to the University, enhance student involvement/participation in university organizations, and promote diversity, equity, and inclusion. The Associate Vice President and Dean of Students promotes student rights and encourages citizenship responsibility among students. They also facilitate the development of orientation, transition, and retention initiatives. The Office of New Student and Parent Programs (NSPP), under the Division of Student Affairs and Campus Diversity, provides students, parents and families with the preparation, information, and support necessary for student success as they enter the university community and enhance the academic and personal growth of SDSU students through a partnership between parents/families and the university. The Office of New Student and Parent Programs accomplishes this through collaborative partnerships with the campus and external communities, while respecting student access and diversity and engaging in assessment and continuous improvement of programs. NSPP believes that SDSU parents and families are valuable partners in the transition and retention of their students. The Office of New Student and Parent Programs, supports and enhances student success through Orientation, Transition and Retention initiatives. Supports new SDSU students in their transition and retention to university life through quality orientation programs and student development initiatives to set a strong foundation for all students to achieve their academic and personal goals. Fosters a sense of community and belonging for SDSU students through their college transition by hiring, training, and providing continuous professional development of 120 student leaders, the SDSU Ambassadors, to serve as the official student representatives, tour guides, and orientation leaders of San Diego State University. Cultivates a philosophy of partnership with families of SDSU students through transition programs, such as Parent Orientation, New Student and Family Convocation and Family Weekend. Fosters a sense of philanthropy and connection for SDSU parents and families through the Aztec Parents Association, the Aztec Parents Fund, and the Aztec Parents Advisory Board. Responds to changing student needs and expectations through the evaluation and assessment of new student programs, parent and family programs, resources and services, communications including orientation, transition, and retention initiatives. For more information regarding the Student Affairs New Student & Parent Programs department, click here . Education and Experience Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Key Qualifications Thorough knowledge of the theories, practices, and trends of Student Affairs and Student Development models. Working knowledge of other student and academic affairs departments including Associated Students, Residential Education, Student Rights and Responsibilities, Educational Opportunity Programs, Outreach and Success, Counseling and Psychological Services, Career Services, Student Disability Services, International Student Center, Enrollment Services, and Office of the Registrar. Demonstrated ability to create programs that are responsive to a diverse and multicultural environment. Ability to develop and maintain cooperative working relationships with a variety of individuals with diverse priorities and motivations. Proven commitment to ethical and appropriate use of resources. A high degree of initiative, judgment, and resourcefulness in carrying out assigned areas of responsibilities. Strong commitment to working as part of a team. Ability to work late hours, evenings, and weekends. Experience advising, planning, organizing, and executing large scale events to welcome new students and parents in a university setting. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,610 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,610 - $6,556 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on February 20, 2024. To receive full consideration, apply by February 19, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu . Advertised: Jan 25 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Position Summary The Coordinator for New Student and Family Programs, under the general direction and supervision of the Director for New Student and Parent Programs, is responsible for planning and coordinating programs for new students and parents/families that create a welcoming and engaging environment to integrate new students into the life of San Diego State University and to embrace parents and families as members of the SDSU community. The Coordinator for New Student and Family Programs has overall responsibility for the planning, organizing, and executing of new student and parent programs, including orientations, Welcome Week(s), Aztec Nights, Family Weekend, parent and family meetings and other programs as assigned. The Coordinator for New Student and Family Programs should be organized, innovative, enthusiastic, collaborative, student-oriented, parent/family-oriented, motivated, creative, and able to communicate well with the students, parents/family members, faculty, staff, potential donors, and other members of the community. The coordinator will also provide assistance with other areas, including coordinating the development of new programs and initiatives and coordinating a variety of campus-wide programs. Excellent written and oral communication skills, including public speaking, proficiency in desktop publishing, and word processing are required of the incumbent. Evening and weekend work are routinely part of this position. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University. Departments include, but not limited to, Assistant Deans for Student Affairs; Career Services; Communications Services; Counseling & Psychological Services; Cultural and Identity Centers; Center for Educational Opportunity Programs, Outreach and Success; Financial Aid and Scholarships; Military Veterans Program; New Student and Parent Programs; Office of the Student Ombudsman; Residential Education; Resource Management; Student Ability Success Center; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Testing Services Office; Well-being & Health Promotion; and programming related to Inclusive Excellence. Division of Student Affairs and Campus Diversity The Division facilitates the academic and career success, personal growth, and well-being of all students, and works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff, and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty, and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic, and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” The Associate Vice President for Student Affairs and Dean of Students reports to the Vice President for Student Affairs and Campus Diversity and serves as one of the executive officers in the Division. The Associate Vice President and Dean of Students is responsible for the direction and coordination of department programs/personnel as designated by the Vice President for Student Affairs and Campus Diversity. The Associate Vice President and Dean of Students represents the interests of the Division on a day-to-day basis at the sub- Cabinet level and is responsible for the promotion of student development through a program of co-curricular activities and services to students. The Associate Vice President and Dean of Students is also responsible for the quality of the campus social, cultural, and educational environment and the student services that enhance the University’s academic programs and the intellectual and personal development of students on the San Diego State University campus. The Associate Vice President and Dean of Students is responsible for supervising, monitoring, and implementing programs and services that have a direct impact on orientation, transition, and student retention. These programs and services are designed to ease the transition to the University, enhance student involvement/participation in university organizations, and promote diversity, equity, and inclusion. The Associate Vice President and Dean of Students promotes student rights and encourages citizenship responsibility among students. They also facilitate the development of orientation, transition, and retention initiatives. The Office of New Student and Parent Programs (NSPP), under the Division of Student Affairs and Campus Diversity, provides students, parents and families with the preparation, information, and support necessary for student success as they enter the university community and enhance the academic and personal growth of SDSU students through a partnership between parents/families and the university. The Office of New Student and Parent Programs accomplishes this through collaborative partnerships with the campus and external communities, while respecting student access and diversity and engaging in assessment and continuous improvement of programs. NSPP believes that SDSU parents and families are valuable partners in the transition and retention of their students. The Office of New Student and Parent Programs, supports and enhances student success through Orientation, Transition and Retention initiatives. Supports new SDSU students in their transition and retention to university life through quality orientation programs and student development initiatives to set a strong foundation for all students to achieve their academic and personal goals. Fosters a sense of community and belonging for SDSU students through their college transition by hiring, training, and providing continuous professional development of 120 student leaders, the SDSU Ambassadors, to serve as the official student representatives, tour guides, and orientation leaders of San Diego State University. Cultivates a philosophy of partnership with families of SDSU students through transition programs, such as Parent Orientation, New Student and Family Convocation and Family Weekend. Fosters a sense of philanthropy and connection for SDSU parents and families through the Aztec Parents Association, the Aztec Parents Fund, and the Aztec Parents Advisory Board. Responds to changing student needs and expectations through the evaluation and assessment of new student programs, parent and family programs, resources and services, communications including orientation, transition, and retention initiatives. For more information regarding the Student Affairs New Student & Parent Programs department, click here . Education and Experience Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Key Qualifications Thorough knowledge of the theories, practices, and trends of Student Affairs and Student Development models. Working knowledge of other student and academic affairs departments including Associated Students, Residential Education, Student Rights and Responsibilities, Educational Opportunity Programs, Outreach and Success, Counseling and Psychological Services, Career Services, Student Disability Services, International Student Center, Enrollment Services, and Office of the Registrar. Demonstrated ability to create programs that are responsive to a diverse and multicultural environment. Ability to develop and maintain cooperative working relationships with a variety of individuals with diverse priorities and motivations. Proven commitment to ethical and appropriate use of resources. A high degree of initiative, judgment, and resourcefulness in carrying out assigned areas of responsibilities. Strong commitment to working as part of a team. Ability to work late hours, evenings, and weekends. Experience advising, planning, organizing, and executing large scale events to welcome new students and parents in a university setting. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,610 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,610 - $6,556 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on February 20, 2024. To receive full consideration, apply by February 19, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu . Advertised: Jan 25 2024 Pacific Standard Time Applications close: Closing Date/Time:
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary The Residence Hall Coordinator (RHC) provides the direction, leadership and management of a student residence hall or apartment complex. The RHC works to establish an atmosphere that is conducive to accomplishing the goals and objectives of Residential Education, the mission of the Division of Student Affairs and Campus Diversity and the mission of the University. Under the general direction of the Associate Directors of Residential Education, the RHC supervises a 24- hour residence hall or apartment complex for 350 to 800 students, and a staff of 8 to 22 Resident Advisors or Community Assistants. Experience in student counseling and advising, co-curricular education, crisis management, community development, judicial affairs, budget management, and oversight of a multimillion- dollar facility are required. This position requires living in a residence hall/complex in a furnished apartment; meals are provided when dining service is open to residence hall meal plan holders. This posting is for two (2) full-time (1.0 time-base), benefits eligible, temporary positions anticipated to end on July 11, 2025, with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. This appointment is for an 11/12 pay-plan position, renewable for up to three years total. The incumbent works 11 months per year and is paid over 12 months, with mid-June to mid-July 2025 as the anticipated off period. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University. Departments include, but not limited to, Assistant Deans for Student Affairs; Career Services; Center for Educational Partnerships, Outreach and Success; Communications Services; Counseling and Psychological Services; Educational Opportunity Programs and Ethnic Affairs; Financial Aid and Scholarships; Joan and Art Barron Veterans Center; New Student and Parent Programs; Office of the Student Ombudsman; Residential Education; Resource Management; Student Ability Success Center; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Testing Services Office; Well-being & Health Promotion; Cultural Centers; and programming related to Inclusive Excellence. Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff, and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty, and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic, and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” The Associate Vice President for Student Affairs and Dean of Students reports to the Vice President for Student Affairs and Campus Diversity and serves as one of the executive officers in the Division. The Associate Vice President and Dean of Students is responsible for the direction and coordination of department programs/personnel as designated by the Vice President for Student Affairs and Campus Diversity. The Associate Vice President and Dean of Students represents the interests of the Division on a day-to-day basis at the subCabinet level and is responsible for the promotion of student development through a program of co-curricular activities and services to students. The Associate Vice President and Dean of Students is also responsible for the quality of the campus social, cultural, and educational environment and the student services that enhance the University’s academic programs and the intellectual and personal development of students on the San Diego State University campus. The Associate Vice President and Dean of Students is responsible for supervising, monitoring, and implementing programs and services that have a direct impact on orientation, transition, and student retention. These programs and services are designed to ease the transition to the University, enhance student involvement/participation in university organizations, and promote diversity, equity, and inclusion. The Associate Vice President and Dean of Students promotes student rights and encourages citizenship responsibility among students. They also facilitate the development of orientation, transition, and retention initiatives. The Residential Education Office is designated as the University department responsible for planning and administering Residential Education programs and services including those in traditional residence halls and apartment complexes. The Residential Education Office serves to enhance student life and success through a comprehensive living-learning experience that provides academic and personal support, contact with faculty, educational programs, community activities, student leadership development and multicultural learning opportunities. The department is part of the Vice President for Student Affairs and Campus Diversity/Dean of Students sub-division. The Residential Education Office strives to provide safe and supportive on campus living learning communities where diverse students are challenged to develop holistically; as scholars, citizens, and leaders. Residential Education staff members are dedicated to providing curricular and co-curricular experiences to develop and enhance residents’ academic success, awareness and appreciation of diversity, and civic responsibility. Residential Education’s values are a set of core beliefs that guide our work with students, colleagues, faculty, and other constituents. While contributing to the goals of the University and the Division of Student Affairs and Campus Diversity, staff members of the Residential Education Office strive to: Achieve excellence in all that we do. Address students as unique individuals with multidimensional needs and unlimited potential for personal development. Promote integrity, accountability, responsibility, respect, and collaboration. Promote the connectedness between curricular and co-curricular learning. Embrace, celebrate, and educate on issues related to diversity. Develop communities that embrace civic responsibility, life-long learning, and healthy lifestyles. Maintain balance and perspective, serving as sound role models for others. Innovate, evaluate, and refine programs to best meet the needs of the changing student population. To accomplish these objectives, Residential Education employs approximately 18 Residence Hall Coordinators, 231 paraprofessional team members, a central office staff of 18 and a variety of student assistants. For more information regarding the Housing and Residential Education department, click here . Education and Experience Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Key Qualifications Completed master’s degree in Higher Education, Student Services, Counseling, or a related field is very strongly preferred Three years of residence hall experience beyond the Resident Advisor position is preferred Presentation and program planning skills Learning community experience Experience as a student conduct officer Crisis intervention including serving in an on-call duty rotation for campus Student staff supervision Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,226 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,226 - $6,010 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on February 20, 2024. To receive full consideration, apply by February 19, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu . Advertised: Feb 06 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Position Summary The Residence Hall Coordinator (RHC) provides the direction, leadership and management of a student residence hall or apartment complex. The RHC works to establish an atmosphere that is conducive to accomplishing the goals and objectives of Residential Education, the mission of the Division of Student Affairs and Campus Diversity and the mission of the University. Under the general direction of the Associate Directors of Residential Education, the RHC supervises a 24- hour residence hall or apartment complex for 350 to 800 students, and a staff of 8 to 22 Resident Advisors or Community Assistants. Experience in student counseling and advising, co-curricular education, crisis management, community development, judicial affairs, budget management, and oversight of a multimillion- dollar facility are required. This position requires living in a residence hall/complex in a furnished apartment; meals are provided when dining service is open to residence hall meal plan holders. This posting is for two (2) full-time (1.0 time-base), benefits eligible, temporary positions anticipated to end on July 11, 2025, with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. This appointment is for an 11/12 pay-plan position, renewable for up to three years total. The incumbent works 11 months per year and is paid over 12 months, with mid-June to mid-July 2025 as the anticipated off period. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University. Departments include, but not limited to, Assistant Deans for Student Affairs; Career Services; Center for Educational Partnerships, Outreach and Success; Communications Services; Counseling and Psychological Services; Educational Opportunity Programs and Ethnic Affairs; Financial Aid and Scholarships; Joan and Art Barron Veterans Center; New Student and Parent Programs; Office of the Student Ombudsman; Residential Education; Resource Management; Student Ability Success Center; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Testing Services Office; Well-being & Health Promotion; Cultural Centers; and programming related to Inclusive Excellence. Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff, and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty, and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic, and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” The Associate Vice President for Student Affairs and Dean of Students reports to the Vice President for Student Affairs and Campus Diversity and serves as one of the executive officers in the Division. The Associate Vice President and Dean of Students is responsible for the direction and coordination of department programs/personnel as designated by the Vice President for Student Affairs and Campus Diversity. The Associate Vice President and Dean of Students represents the interests of the Division on a day-to-day basis at the subCabinet level and is responsible for the promotion of student development through a program of co-curricular activities and services to students. The Associate Vice President and Dean of Students is also responsible for the quality of the campus social, cultural, and educational environment and the student services that enhance the University’s academic programs and the intellectual and personal development of students on the San Diego State University campus. The Associate Vice President and Dean of Students is responsible for supervising, monitoring, and implementing programs and services that have a direct impact on orientation, transition, and student retention. These programs and services are designed to ease the transition to the University, enhance student involvement/participation in university organizations, and promote diversity, equity, and inclusion. The Associate Vice President and Dean of Students promotes student rights and encourages citizenship responsibility among students. They also facilitate the development of orientation, transition, and retention initiatives. The Residential Education Office is designated as the University department responsible for planning and administering Residential Education programs and services including those in traditional residence halls and apartment complexes. The Residential Education Office serves to enhance student life and success through a comprehensive living-learning experience that provides academic and personal support, contact with faculty, educational programs, community activities, student leadership development and multicultural learning opportunities. The department is part of the Vice President for Student Affairs and Campus Diversity/Dean of Students sub-division. The Residential Education Office strives to provide safe and supportive on campus living learning communities where diverse students are challenged to develop holistically; as scholars, citizens, and leaders. Residential Education staff members are dedicated to providing curricular and co-curricular experiences to develop and enhance residents’ academic success, awareness and appreciation of diversity, and civic responsibility. Residential Education’s values are a set of core beliefs that guide our work with students, colleagues, faculty, and other constituents. While contributing to the goals of the University and the Division of Student Affairs and Campus Diversity, staff members of the Residential Education Office strive to: Achieve excellence in all that we do. Address students as unique individuals with multidimensional needs and unlimited potential for personal development. Promote integrity, accountability, responsibility, respect, and collaboration. Promote the connectedness between curricular and co-curricular learning. Embrace, celebrate, and educate on issues related to diversity. Develop communities that embrace civic responsibility, life-long learning, and healthy lifestyles. Maintain balance and perspective, serving as sound role models for others. Innovate, evaluate, and refine programs to best meet the needs of the changing student population. To accomplish these objectives, Residential Education employs approximately 18 Residence Hall Coordinators, 231 paraprofessional team members, a central office staff of 18 and a variety of student assistants. For more information regarding the Housing and Residential Education department, click here . Education and Experience Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Key Qualifications Completed master’s degree in Higher Education, Student Services, Counseling, or a related field is very strongly preferred Three years of residence hall experience beyond the Resident Advisor position is preferred Presentation and program planning skills Learning community experience Experience as a student conduct officer Crisis intervention including serving in an on-call duty rotation for campus Student staff supervision Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,226 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,226 - $6,010 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on February 20, 2024. To receive full consideration, apply by February 19, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu . Advertised: Feb 06 2024 Pacific Standard Time Applications close: Closing Date/Time: