Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION INFORMATION TECHNOLOGY MANAGER (Technology Services Manager) SALARY INFORMATION Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment will establish an open eligible list that will be used to fill current/future vacancies in the Office of the Treasurer-Tax Collector and/or any other departments within the County of Orange. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. DEADLINE TO APPLY This recruitment will remain open for three (3) weeks, and is scheduled to close on Thursday, April 11, 2024, at 11:59 p.m. (PST). Qualified candidates are encouraged to apply immediately. TREASURER-TAX COLLECTOR The mission of the Treasurer-Tax Collector (TTC) is to ensure safe and timely receipt, deposit, collection, investment and payment of public funds. Our vision is to implement best business practices which maximize value, minimize costs and provide timely, accurate and courteous service to our internal and external customers. To accomplish our mission and vision, we will invest public funds in a manner that provides maximum security of principal and maintains the public trust; maintain sufficient liquidity to enable participants to meet their operating cash requirements; obtain a stable market rate of return throughout budgetary and economic cycles; provide timely, cost-effective, accurate and courteous customer service; invest resources to develop and maintain knowledgeable and competent staff; act in an ethical and professional manner while maintaining honest, respectful and open communications; and, streamline cashiering and collection processes to increase timely collection of public revenues for the benefit of Orange County citizens. The Treasurer-Tax Collector has an annual operating budget of $17 million with approximately 70 employees. The Treasurer also is an ex-officio trustee on the Orange County Employees Retirement System managing over $21 billion and the banker for the community and school districts in Orange County. For more information on the Treasurer-Tax Collector, click here . For more information on the County of Orange, click here . THE OPPORTUNITY The Treasurer-Tax Collector is seeking an experienced and innovative Technology Services Manager to oversee our information technology systems and processes. The Technology Services Manager, will be responsible for ensuring the smooth operation of our information technology systems by introducing necessary upgrades and modifications, assisting with the implementation of automation and new technology, and providing guidance and support to our five divisions: Treasury, Investments, Tax & Central Collections, Administrative Services, and Executive. Further responsibilities may include assisting with any of the following: Oversee the day-to-day operation and maintenance of the TTC information technology systems that are critical to meeting our required program operations, such as the public funds treasury management system (Quantum) and other software systems (including Bloomberg, Property Tax Billing and Collection, Cashiering, Remittance Processing, Call Center/IVR, Accounts Receivable/Central Collection billing and collections). Recommend, review, maintain, and enhance policies and procedures for information technology systems to ensure accuracy, efficiency, effectiveness, timeliness, and compliance with applicable laws and regulations, along with strong internal controls between cash and records. Recommend and manage the integration of information technology systems with other systems used by the County, such as the General Ledger accounting system, which interfaces with banks, investment software, and internal accounting systems such as treasury management and accounts receivable systems. Meet and collaborate with other counties' TTC departments and other county departments to identify opportunities to streamline processes, improve data quality, enhance reporting capabilities, and reduce risk by eliminating manual processes or implementing strong internal control checks using system resources. Stay current with emerging trends and technologies in data science related to Treasury and finance-related systems. Assist in managing relationships with software vendors for each of the operational divisions and coordinate with the Administrative Services Division and Division Heads to recommend and ensure contracts for core services are developed, upgraded, and/or renewed on a timely basis and enhance operations with new technology available, such as blockchain and artificial intelligence (AI). Assist, develop, and implement data-driven solutions to assist program management in managing their core services and reporting key data, including department statistics and key performance indicators in the treasury, billing, and collecting areas. Assist divisions in developing reports for internal and external customers to identify trends and areas for enhancement to streamline and create cost-effective processes. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will possess at least five (5) years of progressive information technology experience in accounting and treasury systems management, along with experience in data science or a related field, and possess at least one (1) year of project management-level experience with responsibilities for maintaining and enhancing information technology systems and tools, which may include: treasury management systems, financial reporting tools, accounting software, collections software, and Enterprise Resource Planning (ERP) Systems. Experience in statistical analysis, machine learning, and data visualization tools and techniques is highly desirable, but not required. OR Alternatively, three (3) years of experience as a Technology Services Administrator is highly desirable but not required. A Bachelor’s degree in computer science, information technology, or related field may substitute for one (1) year of the required experience above. A Master’s degree or higher in computer science, information technology, or related field may substitute for two (2) years of the required experience above. In addition, the ideal candidate will also possess extensive knowledge and/or experience in the following core competencies: Technical Experience | Technical Knowledge Experience with Accounting and Treasury-related systems (e.g., Quantum, CAPS+, PTS, OnBase, etc.). Knowledge of the Information Technology structure, processes and procedures. Experience using data analysis platforms (e.g., Python, SQL, Access, Excel, Blockchain, AI) to analyze data, prepare reports, automate processes, and documentation of procedures related to their uses. Knowledge of data management systems and database administration, including experience with design, implementation and maintenance. Leadership | Supervisory Skills Serve as the project team member and/or provide leadership as necessary for the development and support of new analytics and business and artificial intelligence solutions. Assist and/or provide leadership in the review, assessment, planning and implementation of all system upgrades focusing on standardization of existing functionality without having to create custom programming for faster and cost-effective system upgrades. Provide technical guidance, training and support to the divisions on the use of information technology systems and processes. Organization & Planning Coordinating with others in response to multiple, competing demands to ensure work is completed in a cost effective and timely manner. Maintaining a high level of energy and commitment to juggle multiple tasks and priorities, and using available resources to get more done with less; all without losing focus. Setting high standards for quality work and responsiveness in providing information technology services, which drive the core programs for the TTC. Adjusting priorities to respond to pressing and changing demands. Problem-Solving/ Decision Making Recommending strategic judgments and evaluating the impact of information technology decisions while focusing on cost effectiveness and efficiency Developing strategic, tactical, and operational information technology plans which set technical direction, become part of policy standards, and meeting key objectives and goals for TTC. Analyzing problems and proposing cost effective and efficient solutions while dealing with changing priorities. Planning, organizing, and implementing projects to meet established timeframes with accurate data. MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications and physical and mental requirements, and environmental conditions for this position. RECRUITMENT PROCESS: Human Resource Services | Application Screening (Refer/Non-Refer) Human Resource Services (HRS) will screen all application materials to identify qualified candidates. After the screening, qualified candidates will be referred to the next step and will be notified of all further procedures applicable to their status in the competition. Applications and supplemental responses will be screened for qualifications that are highly desirable for this job. Only those candidates that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview | Oral Exam (Weighted 100%): Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference: The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. Email Notification E mail is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Frequently Asked Questions Click here f or additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Aries Hensley Franco at 714-834-3918 or via email at aries.hensleyfranco@ocgov.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Administrative Management * In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as: Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information . Paid Leave: Twelve holidays per year plus sick and vacation time Health & Dependent Care Reimbursement Accounts Dental Insurance: County pays 100% of employee and dependent premiums Paid Life Insurance: $100,000 life insurance policy Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy Paid Short & Long Term Disability insurance programs 457 Defined Contribution Program *Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans. Click here for information about benefits offered to County of Orange employees. Closing Date/Time: 4/11/2024 11:59 PM Pacific
Mar 22, 2024
Full Time
CAREER DESCRIPTION INFORMATION TECHNOLOGY MANAGER (Technology Services Manager) SALARY INFORMATION Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment will establish an open eligible list that will be used to fill current/future vacancies in the Office of the Treasurer-Tax Collector and/or any other departments within the County of Orange. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. DEADLINE TO APPLY This recruitment will remain open for three (3) weeks, and is scheduled to close on Thursday, April 11, 2024, at 11:59 p.m. (PST). Qualified candidates are encouraged to apply immediately. TREASURER-TAX COLLECTOR The mission of the Treasurer-Tax Collector (TTC) is to ensure safe and timely receipt, deposit, collection, investment and payment of public funds. Our vision is to implement best business practices which maximize value, minimize costs and provide timely, accurate and courteous service to our internal and external customers. To accomplish our mission and vision, we will invest public funds in a manner that provides maximum security of principal and maintains the public trust; maintain sufficient liquidity to enable participants to meet their operating cash requirements; obtain a stable market rate of return throughout budgetary and economic cycles; provide timely, cost-effective, accurate and courteous customer service; invest resources to develop and maintain knowledgeable and competent staff; act in an ethical and professional manner while maintaining honest, respectful and open communications; and, streamline cashiering and collection processes to increase timely collection of public revenues for the benefit of Orange County citizens. The Treasurer-Tax Collector has an annual operating budget of $17 million with approximately 70 employees. The Treasurer also is an ex-officio trustee on the Orange County Employees Retirement System managing over $21 billion and the banker for the community and school districts in Orange County. For more information on the Treasurer-Tax Collector, click here . For more information on the County of Orange, click here . THE OPPORTUNITY The Treasurer-Tax Collector is seeking an experienced and innovative Technology Services Manager to oversee our information technology systems and processes. The Technology Services Manager, will be responsible for ensuring the smooth operation of our information technology systems by introducing necessary upgrades and modifications, assisting with the implementation of automation and new technology, and providing guidance and support to our five divisions: Treasury, Investments, Tax & Central Collections, Administrative Services, and Executive. Further responsibilities may include assisting with any of the following: Oversee the day-to-day operation and maintenance of the TTC information technology systems that are critical to meeting our required program operations, such as the public funds treasury management system (Quantum) and other software systems (including Bloomberg, Property Tax Billing and Collection, Cashiering, Remittance Processing, Call Center/IVR, Accounts Receivable/Central Collection billing and collections). Recommend, review, maintain, and enhance policies and procedures for information technology systems to ensure accuracy, efficiency, effectiveness, timeliness, and compliance with applicable laws and regulations, along with strong internal controls between cash and records. Recommend and manage the integration of information technology systems with other systems used by the County, such as the General Ledger accounting system, which interfaces with banks, investment software, and internal accounting systems such as treasury management and accounts receivable systems. Meet and collaborate with other counties' TTC departments and other county departments to identify opportunities to streamline processes, improve data quality, enhance reporting capabilities, and reduce risk by eliminating manual processes or implementing strong internal control checks using system resources. Stay current with emerging trends and technologies in data science related to Treasury and finance-related systems. Assist in managing relationships with software vendors for each of the operational divisions and coordinate with the Administrative Services Division and Division Heads to recommend and ensure contracts for core services are developed, upgraded, and/or renewed on a timely basis and enhance operations with new technology available, such as blockchain and artificial intelligence (AI). Assist, develop, and implement data-driven solutions to assist program management in managing their core services and reporting key data, including department statistics and key performance indicators in the treasury, billing, and collecting areas. Assist divisions in developing reports for internal and external customers to identify trends and areas for enhancement to streamline and create cost-effective processes. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will possess at least five (5) years of progressive information technology experience in accounting and treasury systems management, along with experience in data science or a related field, and possess at least one (1) year of project management-level experience with responsibilities for maintaining and enhancing information technology systems and tools, which may include: treasury management systems, financial reporting tools, accounting software, collections software, and Enterprise Resource Planning (ERP) Systems. Experience in statistical analysis, machine learning, and data visualization tools and techniques is highly desirable, but not required. OR Alternatively, three (3) years of experience as a Technology Services Administrator is highly desirable but not required. A Bachelor’s degree in computer science, information technology, or related field may substitute for one (1) year of the required experience above. A Master’s degree or higher in computer science, information technology, or related field may substitute for two (2) years of the required experience above. In addition, the ideal candidate will also possess extensive knowledge and/or experience in the following core competencies: Technical Experience | Technical Knowledge Experience with Accounting and Treasury-related systems (e.g., Quantum, CAPS+, PTS, OnBase, etc.). Knowledge of the Information Technology structure, processes and procedures. Experience using data analysis platforms (e.g., Python, SQL, Access, Excel, Blockchain, AI) to analyze data, prepare reports, automate processes, and documentation of procedures related to their uses. Knowledge of data management systems and database administration, including experience with design, implementation and maintenance. Leadership | Supervisory Skills Serve as the project team member and/or provide leadership as necessary for the development and support of new analytics and business and artificial intelligence solutions. Assist and/or provide leadership in the review, assessment, planning and implementation of all system upgrades focusing on standardization of existing functionality without having to create custom programming for faster and cost-effective system upgrades. Provide technical guidance, training and support to the divisions on the use of information technology systems and processes. Organization & Planning Coordinating with others in response to multiple, competing demands to ensure work is completed in a cost effective and timely manner. Maintaining a high level of energy and commitment to juggle multiple tasks and priorities, and using available resources to get more done with less; all without losing focus. Setting high standards for quality work and responsiveness in providing information technology services, which drive the core programs for the TTC. Adjusting priorities to respond to pressing and changing demands. Problem-Solving/ Decision Making Recommending strategic judgments and evaluating the impact of information technology decisions while focusing on cost effectiveness and efficiency Developing strategic, tactical, and operational information technology plans which set technical direction, become part of policy standards, and meeting key objectives and goals for TTC. Analyzing problems and proposing cost effective and efficient solutions while dealing with changing priorities. Planning, organizing, and implementing projects to meet established timeframes with accurate data. MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications and physical and mental requirements, and environmental conditions for this position. RECRUITMENT PROCESS: Human Resource Services | Application Screening (Refer/Non-Refer) Human Resource Services (HRS) will screen all application materials to identify qualified candidates. After the screening, qualified candidates will be referred to the next step and will be notified of all further procedures applicable to their status in the competition. Applications and supplemental responses will be screened for qualifications that are highly desirable for this job. Only those candidates that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview | Oral Exam (Weighted 100%): Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference: The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. Email Notification E mail is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Frequently Asked Questions Click here f or additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Aries Hensley Franco at 714-834-3918 or via email at aries.hensleyfranco@ocgov.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Administrative Management * In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as: Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information . Paid Leave: Twelve holidays per year plus sick and vacation time Health & Dependent Care Reimbursement Accounts Dental Insurance: County pays 100% of employee and dependent premiums Paid Life Insurance: $100,000 life insurance policy Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy Paid Short & Long Term Disability insurance programs 457 Defined Contribution Program *Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans. Click here for information about benefits offered to County of Orange employees. Closing Date/Time: 4/11/2024 11:59 PM Pacific
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary The Workability IV Coordinator / Career Counselor independently counsels’ students with disabilities in the process of identifying and meeting their vocational goals. The Workability IV Coordinator / Career Counselor advises students, who are also clients of the CA Department of Rehabilitation (DOR), on career-related skills enhancement and other opportunities available through the Workability IV program. Successful placement of students with disabilities into career positions often requires vocational assessment, long-term advising relationships and counseling on complex topics related to disability and the workplace. The Workability IV Coordinator / Career Counselor provides comprehensive advice and counseling on a wide array of career topics both to individual students and to groups of students. This includes advice on resume writing, interviewing, successful completion of internships and disclosure of disability. The Workability IV Coordinator/Counselor is also responsible to work closely with counselors from the CA Department of Rehabilitation to assure collaboration between the two organizations in the students’ best interest. This includes both verbal collaboration and communicating through formal written records (progress reports) required by the DOR counselors and administrators. The Workability IV Coordinator is responsible to ensure that the SDSU Workability IV program meets contractual obligations with DOR including number of new cases and number of students with disabilities placed in employment. The Workability IV Coordinator/Counselor maintains an active and ongoing presence with DOR, and ensures collegial and productive working relationships with DOR contacts. The Workability IV Coordinator/Counselor also oversees aspects of daily operations of the Workability IV program and acts as a lead to other Workability IV career counseling staff. They provide program and certified staff subject matter expertise on disability and workplace issues, Workability IV updates and guidance on working with clients. In these roles, the Workability IV Coordinator / Career Counselor has considerable independence to act and often is expected to create and implement plans and methods that are unique to a specific situation or student’s needs. A considerable degree of judgment and tact are required to successfully work with students with disabilities, with potential employers and with an outside agency (DOR). This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on June 30, 2025, with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University. Departments include, but not limited to, Assistant Deans for Student Affairs; Career Services; Center for Educational Partnerships, Outreach and Success; Communications Services; Counseling & Psychological Services; Cultural and Identity Centers; Educational Opportunity Programs and Ethnic Affairs; Financial Aid and Scholarships; Military Veterans Program; New Student and Parent Programs; Office of the Student Ombudsman; Residential Education; Resource Management; Student Disability Services; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Testing Services Office; Well-being & Health Promotion; and programming related to Inclusive Excellence. Division of Student Affairs and Campus Diversity The Division facilitates the academic and career success, personal growth and well-being of all students, and works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” Student Disability Services (SDS) in the Division of Student Affairs and Campus Diversity provides a full range of accommodations and services to nearly 2,500 students with physical, psychological, and learning disabilities, facilitating equal access to the educational process. This is accomplished through direct service support, review of campus accessibility, adaptive technology, assessment, test accommodation, and a variety of other services. For more information regarding the Student Disability Services Center, click here . Education and Experience Equivalent to graduation from a four-year college or university in a related field; including or supplemented by upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A Master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Key Qualifications Ability to attend occasional necessary outdoor assignments for staff information and career fairs, etc., and more rarely, to attend information nights at local high schools. Ability to do regular visits to several DOR branches within San Diego County. Master's degree in Rehabilitation Counseling, Counseling, Psychology, Social Work or related fields is preferred. Familiarity with hiring practices of a variety of employers, especially Federal employers, is highly desirable. Knowledge of assistive and non-assistive hardware and software products, obtained through work experience, attendance at professional development workshops and conferences, and/or education is desirable. Licenses/Certifications Required Valid California Driver’s License or the ability to obtain one within 10 days of hire. Compensation and Benefits Starting salary upon appointment is not expected to exceed $5,025 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $5,025 - $7,159 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on March 4, 2024. To receive full consideration, apply by March 3, 2024.. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Olma Javonillo at ojavonillo@sdsu.edu . Advertised: Feb 19 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Position Summary The Workability IV Coordinator / Career Counselor independently counsels’ students with disabilities in the process of identifying and meeting their vocational goals. The Workability IV Coordinator / Career Counselor advises students, who are also clients of the CA Department of Rehabilitation (DOR), on career-related skills enhancement and other opportunities available through the Workability IV program. Successful placement of students with disabilities into career positions often requires vocational assessment, long-term advising relationships and counseling on complex topics related to disability and the workplace. The Workability IV Coordinator / Career Counselor provides comprehensive advice and counseling on a wide array of career topics both to individual students and to groups of students. This includes advice on resume writing, interviewing, successful completion of internships and disclosure of disability. The Workability IV Coordinator/Counselor is also responsible to work closely with counselors from the CA Department of Rehabilitation to assure collaboration between the two organizations in the students’ best interest. This includes both verbal collaboration and communicating through formal written records (progress reports) required by the DOR counselors and administrators. The Workability IV Coordinator is responsible to ensure that the SDSU Workability IV program meets contractual obligations with DOR including number of new cases and number of students with disabilities placed in employment. The Workability IV Coordinator/Counselor maintains an active and ongoing presence with DOR, and ensures collegial and productive working relationships with DOR contacts. The Workability IV Coordinator/Counselor also oversees aspects of daily operations of the Workability IV program and acts as a lead to other Workability IV career counseling staff. They provide program and certified staff subject matter expertise on disability and workplace issues, Workability IV updates and guidance on working with clients. In these roles, the Workability IV Coordinator / Career Counselor has considerable independence to act and often is expected to create and implement plans and methods that are unique to a specific situation or student’s needs. A considerable degree of judgment and tact are required to successfully work with students with disabilities, with potential employers and with an outside agency (DOR). This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on June 30, 2025, with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University. Departments include, but not limited to, Assistant Deans for Student Affairs; Career Services; Center for Educational Partnerships, Outreach and Success; Communications Services; Counseling & Psychological Services; Cultural and Identity Centers; Educational Opportunity Programs and Ethnic Affairs; Financial Aid and Scholarships; Military Veterans Program; New Student and Parent Programs; Office of the Student Ombudsman; Residential Education; Resource Management; Student Disability Services; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Testing Services Office; Well-being & Health Promotion; and programming related to Inclusive Excellence. Division of Student Affairs and Campus Diversity The Division facilitates the academic and career success, personal growth and well-being of all students, and works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” Student Disability Services (SDS) in the Division of Student Affairs and Campus Diversity provides a full range of accommodations and services to nearly 2,500 students with physical, psychological, and learning disabilities, facilitating equal access to the educational process. This is accomplished through direct service support, review of campus accessibility, adaptive technology, assessment, test accommodation, and a variety of other services. For more information regarding the Student Disability Services Center, click here . Education and Experience Equivalent to graduation from a four-year college or university in a related field; including or supplemented by upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A Master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Key Qualifications Ability to attend occasional necessary outdoor assignments for staff information and career fairs, etc., and more rarely, to attend information nights at local high schools. Ability to do regular visits to several DOR branches within San Diego County. Master's degree in Rehabilitation Counseling, Counseling, Psychology, Social Work or related fields is preferred. Familiarity with hiring practices of a variety of employers, especially Federal employers, is highly desirable. Knowledge of assistive and non-assistive hardware and software products, obtained through work experience, attendance at professional development workshops and conferences, and/or education is desirable. Licenses/Certifications Required Valid California Driver’s License or the ability to obtain one within 10 days of hire. Compensation and Benefits Starting salary upon appointment is not expected to exceed $5,025 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $5,025 - $7,159 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on March 4, 2024. To receive full consideration, apply by March 3, 2024.. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Olma Javonillo at ojavonillo@sdsu.edu . Advertised: Feb 19 2024 Pacific Standard Time Applications close: Closing Date/Time:
YORK COUNTY, SC
Government Center, South Carolina, United States
About us York County is located in the Piedmont region, between the Broad River and the Catawba River. Its diverse landscape is home to family-friendly towns/cities, a progressive urban region and lakefront communities. We are excited that you want to join our team and recognize that our employees are the foundation for our success. Mission Statement - York County provides quality public services in an open, efficient, and responsive manner. Vision Statement - York County provides an environment where all citizens and businesses can thrive and succeed. About our opportunity The IT Department is excited to hire an intern to join their helpdesk division. This role will help support the IT Service Desk team and initiatives in IT Infrastructure. The IT intern will assist the IT Department with helpdesk service requests, deploying & imaging laptops/PCs for the business users, as well as shadowing/learning from the other IT technicians. We are looking for a reliable and driven individual to join the team. Our ideal candidate will have excellent problem-solving skills, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. Compensation: $15.59 per hour (This position is not eligible for benefits). Length of Internship: 10 weeks. Work Schedule: 15 - 20 hours weekly; schedule determined between the student and department. Duties and Responsibilities: Assist in the deployment of new computers to include prep and installing equipment, copying files from one computer to another and retirement or the replaced computer. Provide technical assistance and support for concerns related to systems, software and hardware. Install software, troubleshoot and resolve issues or escalate issues to next level of support when necessary. Assist the Department with other related functions of the internship. About you Education and Experience: Enrolled in College or Technical School pursuing a degree in Computer Science, IT Technology, Technology or related field. Applicants with equivalent experience and/or education may be considered. Physical Demands / Work Environment / Disclaimer Physical Demands: Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. Americans with Disabilities Act Compliance: York County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. Standard Clauses: May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Temporary employees: An employee who understands that he/she is hired for a limited period of time not to exceed six (6) calendar months, by agreement with the county and is not entitled to any county benefits. Exceptions to this policy must be recommended by the HR Director and approved by the County Manager based on a request from the department director. Temporary Employee Benefits include participation in Employee Assistance Program, training, etc. For more information please contact Human Resources by emailing Human.Resources@yorkcountygov.com Annual Leave: Temporary employees do not accrue annual leave. Sick Leave: Temporary employees will not accrue sick leave time. Training: Quality training and educational programs are available at various times for county employees in order to support workforce development that is consistent with organizational objectives. Training topics may include driver training, CPR/first aid, communication, supervisor training, workplace violence, substance abuse, and various computer related classes. Closing Date/Time: 4/9/2024 5:00 PM Eastern
Mar 27, 2024
Intern
About us York County is located in the Piedmont region, between the Broad River and the Catawba River. Its diverse landscape is home to family-friendly towns/cities, a progressive urban region and lakefront communities. We are excited that you want to join our team and recognize that our employees are the foundation for our success. Mission Statement - York County provides quality public services in an open, efficient, and responsive manner. Vision Statement - York County provides an environment where all citizens and businesses can thrive and succeed. About our opportunity The IT Department is excited to hire an intern to join their helpdesk division. This role will help support the IT Service Desk team and initiatives in IT Infrastructure. The IT intern will assist the IT Department with helpdesk service requests, deploying & imaging laptops/PCs for the business users, as well as shadowing/learning from the other IT technicians. We are looking for a reliable and driven individual to join the team. Our ideal candidate will have excellent problem-solving skills, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. Compensation: $15.59 per hour (This position is not eligible for benefits). Length of Internship: 10 weeks. Work Schedule: 15 - 20 hours weekly; schedule determined between the student and department. Duties and Responsibilities: Assist in the deployment of new computers to include prep and installing equipment, copying files from one computer to another and retirement or the replaced computer. Provide technical assistance and support for concerns related to systems, software and hardware. Install software, troubleshoot and resolve issues or escalate issues to next level of support when necessary. Assist the Department with other related functions of the internship. About you Education and Experience: Enrolled in College or Technical School pursuing a degree in Computer Science, IT Technology, Technology or related field. Applicants with equivalent experience and/or education may be considered. Physical Demands / Work Environment / Disclaimer Physical Demands: Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. Americans with Disabilities Act Compliance: York County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. Standard Clauses: May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Temporary employees: An employee who understands that he/she is hired for a limited period of time not to exceed six (6) calendar months, by agreement with the county and is not entitled to any county benefits. Exceptions to this policy must be recommended by the HR Director and approved by the County Manager based on a request from the department director. Temporary Employee Benefits include participation in Employee Assistance Program, training, etc. For more information please contact Human Resources by emailing Human.Resources@yorkcountygov.com Annual Leave: Temporary employees do not accrue annual leave. Sick Leave: Temporary employees will not accrue sick leave time. Training: Quality training and educational programs are available at various times for county employees in order to support workforce development that is consistent with organizational objectives. Training topics may include driver training, CPR/first aid, communication, supervisor training, workplace violence, substance abuse, and various computer related classes. Closing Date/Time: 4/9/2024 5:00 PM Eastern
Stanislaus County, CA
Modesto, California, United States
About the Opportunity Are you a college student looking to gain valuable paid internship experience in your field of study? If so, apply now! A College Student Internship with Stanislaus County can offer a unique, hands-on experience that can complement classroom knowledge and serve as a foundation to launch a successful public service career. Participants can gain real work experience by being responsible for projects in their area of interest while positively impacting the community and residents of the County. THE POSITION With more than 558,000 residents, Stanislaus County is a bustling county rich in diversity and a strong sense of community. As one of the largest employers in the area, over 4,700 employees in more than 27 departments providing vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. College Student Interns assist professional and technical employees in the performance of their duties under close supervision. The College Student Internship is designed to provide on-the-job training and experience while participants obtain their degree. We will help you to gain experience in building employment skills and establishing a professional network while continuing your education. Student Interns can be used throughout the calendar year depending on the needs of the department. Part-time extra-help is a provisional classification where permanent status may not be obtained. This position is subject to overtime, standby, shift, and callback assignments and will perform related duties as assigned. This position is non-benefited except for participation in a 401a program. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks The College Student Intern's specific tasks vary depending on the Agency/Department to which they are assigned. Below are examples of the typical tasks you may be assigned, but is not to be considered all-inclusive: For positions with a clerical emphasis Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers; Answer telephones, direct calls, and take messages; Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints; Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer; Compile, copy, sort, and file records of office activities, business transactions, and other activities; Review files, records, and other documents to obtain information to respond to requests; Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail; Compute, record, and proofread data and other information, such as records or reports; Complete work schedules, manage calendars, and arrange appointments; Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using technology; Inventory and order materials, supplies, and services; Deliver messages and run errands; Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions; Complete and mail bills, contracts, policies, invoices, or checks; Process and prepare documents, such as business or government forms and expense reports; Prepare meeting agendas, attend meetings, and record and transcribe minutes; Train other staff members to perform work activities, such as using computer applications; Count, weigh, measure, or organize materials; Make travel arrangements for office personnel; Troubleshoot problems involving office equipment, such as computer hardware and software; Greet customers and direct them to appropriate services and Perform other duties as assigned. For positions with community partner emphasis Meet regularly with designated population; Provide support and guidance based on life experience; Act as a liaison between designated population and public entities; Create, plan and carry out activities that provide information, encouragement and support; Demonstrate a commitment to quality customer service by interacting with customers in a friendly and helpful manner, referring questions to appropriate staff; Provide information and referrals regarding available services within the community; Search and compile data necessary for the preparation of various departmental reports; Participate in meetings and outreach events; Work closely with internal and external partners; Keep accurate records and input data into an automated computer system; Complete necessary paperwork timely and accurately; Deliver materials to appropriate locations; and Perform other duties as assigned. For positions with public information emphasis Participate in meetings, outreach events and give public presentations; Follow up on messages from residents or members of the media; Social media, digital communication and photography; Draft press releases and edit web site content; Copy editing and written report preparation; Participate in the development and implementation of marking and public relations plans; Assist in developing, maintaining and expanding marketing channels to stake holders; Assist with the preparation, set-up and take-down of public relations events; and Perform other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; Administrative - knowledge of administrative and office procedures and systems such as word processing, managing files and records, designing forms and workplace terminology; and Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Communications and Media - Knowledge of social media platforms, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. SKILLS/ABILITIES Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations); Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong; Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways; Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense; Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions; and Selective Attention - The ability to concentrate on a task over a period of time without being distracted. EDUCATION/EXPERIENCE To qualify, you must meet the following requirements: Currently be a junior or senior in college; AND one of the following Currently be enrolled in a four-year degree program; OR Be enrolled in the last semester of a two-year degree program; OR Be enrolled in a graduate program; OR Be enrolled in college level coursework and have special measurable technical skills. In addition to the above: Must have a letter of recommendation from an instructor at the educational institute in which you are currently enrolled; AND Must have a current cumulative GPA of at least 2.5. Applicants must provide the following at time of submitting application to be considered: Copy of full-time enrollment schedule; AND Letter of recommendation from instructor at the educational institute in which you are currently enrolled; AND Copy of last grade report with cumulative GPA. Application and Selection Procedures Applications will be accepted on a continuous basis. Stanislaus County has the right to discontinue accepting applications at any time without notice. Applicants whose qualifications best match the available work assignments may be contacted for an interview by a departmental representative. Applications are reviewed on an "as-needed" basis as departments needs arise. After six (6) months, the application is inactivated, but you may reapply to the program. If additional information is required or your application is accepted into the program you will receive an email. College Student Paid Interns are subject to student status verification bi-annually every August and February and are expected to participate in a competitive recruitment to continue employment with Stanislaus County once they are no longer eligible for a paid internship. Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Participates in the PARS Retirement System. Closing Date/Time: Continuous
Mar 05, 2024
Part Time
About the Opportunity Are you a college student looking to gain valuable paid internship experience in your field of study? If so, apply now! A College Student Internship with Stanislaus County can offer a unique, hands-on experience that can complement classroom knowledge and serve as a foundation to launch a successful public service career. Participants can gain real work experience by being responsible for projects in their area of interest while positively impacting the community and residents of the County. THE POSITION With more than 558,000 residents, Stanislaus County is a bustling county rich in diversity and a strong sense of community. As one of the largest employers in the area, over 4,700 employees in more than 27 departments providing vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. College Student Interns assist professional and technical employees in the performance of their duties under close supervision. The College Student Internship is designed to provide on-the-job training and experience while participants obtain their degree. We will help you to gain experience in building employment skills and establishing a professional network while continuing your education. Student Interns can be used throughout the calendar year depending on the needs of the department. Part-time extra-help is a provisional classification where permanent status may not be obtained. This position is subject to overtime, standby, shift, and callback assignments and will perform related duties as assigned. This position is non-benefited except for participation in a 401a program. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks The College Student Intern's specific tasks vary depending on the Agency/Department to which they are assigned. Below are examples of the typical tasks you may be assigned, but is not to be considered all-inclusive: For positions with a clerical emphasis Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers; Answer telephones, direct calls, and take messages; Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints; Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer; Compile, copy, sort, and file records of office activities, business transactions, and other activities; Review files, records, and other documents to obtain information to respond to requests; Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail; Compute, record, and proofread data and other information, such as records or reports; Complete work schedules, manage calendars, and arrange appointments; Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using technology; Inventory and order materials, supplies, and services; Deliver messages and run errands; Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions; Complete and mail bills, contracts, policies, invoices, or checks; Process and prepare documents, such as business or government forms and expense reports; Prepare meeting agendas, attend meetings, and record and transcribe minutes; Train other staff members to perform work activities, such as using computer applications; Count, weigh, measure, or organize materials; Make travel arrangements for office personnel; Troubleshoot problems involving office equipment, such as computer hardware and software; Greet customers and direct them to appropriate services and Perform other duties as assigned. For positions with community partner emphasis Meet regularly with designated population; Provide support and guidance based on life experience; Act as a liaison between designated population and public entities; Create, plan and carry out activities that provide information, encouragement and support; Demonstrate a commitment to quality customer service by interacting with customers in a friendly and helpful manner, referring questions to appropriate staff; Provide information and referrals regarding available services within the community; Search and compile data necessary for the preparation of various departmental reports; Participate in meetings and outreach events; Work closely with internal and external partners; Keep accurate records and input data into an automated computer system; Complete necessary paperwork timely and accurately; Deliver materials to appropriate locations; and Perform other duties as assigned. For positions with public information emphasis Participate in meetings, outreach events and give public presentations; Follow up on messages from residents or members of the media; Social media, digital communication and photography; Draft press releases and edit web site content; Copy editing and written report preparation; Participate in the development and implementation of marking and public relations plans; Assist in developing, maintaining and expanding marketing channels to stake holders; Assist with the preparation, set-up and take-down of public relations events; and Perform other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; Administrative - knowledge of administrative and office procedures and systems such as word processing, managing files and records, designing forms and workplace terminology; and Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Communications and Media - Knowledge of social media platforms, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. SKILLS/ABILITIES Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations); Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong; Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways; Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense; Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions; and Selective Attention - The ability to concentrate on a task over a period of time without being distracted. EDUCATION/EXPERIENCE To qualify, you must meet the following requirements: Currently be a junior or senior in college; AND one of the following Currently be enrolled in a four-year degree program; OR Be enrolled in the last semester of a two-year degree program; OR Be enrolled in a graduate program; OR Be enrolled in college level coursework and have special measurable technical skills. In addition to the above: Must have a letter of recommendation from an instructor at the educational institute in which you are currently enrolled; AND Must have a current cumulative GPA of at least 2.5. Applicants must provide the following at time of submitting application to be considered: Copy of full-time enrollment schedule; AND Letter of recommendation from instructor at the educational institute in which you are currently enrolled; AND Copy of last grade report with cumulative GPA. Application and Selection Procedures Applications will be accepted on a continuous basis. Stanislaus County has the right to discontinue accepting applications at any time without notice. Applicants whose qualifications best match the available work assignments may be contacted for an interview by a departmental representative. Applications are reviewed on an "as-needed" basis as departments needs arise. After six (6) months, the application is inactivated, but you may reapply to the program. If additional information is required or your application is accepted into the program you will receive an email. College Student Paid Interns are subject to student status verification bi-annually every August and February and are expected to participate in a competitive recruitment to continue employment with Stanislaus County once they are no longer eligible for a paid internship. Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Participates in the PARS Retirement System. Closing Date/Time: Continuous
City of Portland, Oregon
Portland, Oregon, United States
The Position The Bureau of Environmental Services is seeking interns for their Operations & Maintenance group! Applications will be reviewed on a bi-weekly basis. Job Appointment: Casual, Part-Time Work Schedule: Flexible hours between 8:00 AM and 5:00 PM; part-time and full-time opportunities available. Work Location: Multiple Locations Benefits: These positions are not eligible for benefits. Language Pay Differential: Employees who speak one or more languages in addition to English and who use their language skill to assist the community, may receive additional pay. More about the process can be found here. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to submit a work history and answer supplemental questions for this application. Note: These are casual Community Service Aide (CSA II) positions with a maximum of 1,400 hours in a calendar year. The internship areas of focus are: Collection System Operations Maintenance Support Services - Administrative Services, Maintenance Planning & Condition and Working Asset Management (3 positions) Watershed O&M Collection System Division - 1 Position The Maintenance Engineering section of the Collection System division is responsible for overseeing the operation and maintenance of the wastewater and stormwater collection systems to achieve three major goals: prevent and/or reduce the number and impact of combined sewer overflows (CSOs) and sanitary sewer overflows (SSOs), minimize asset life-cycle costs while providing an acceptable level of service, and sustain the public’s investment in the sewer infrastructure by ensuring that service lives are extended as long as economically feasible. The Collection System Intern, with guidance and under supervision, will: Become familiar with the activities of an engineering section in the Bureau of Environmental Services (BES) including condition assessment of assets, evaluating maintenance options for assets, and evaluating rehabilitation options for assets; Become familiar with the principles of Asset Management touching on asset failure modes, likelihood of failure, consequence of failure, and risk assessments of assets; Work in a team environment and have the opportunity to collaborate with and assist engineers and technicians in the workgroup. Roles & Responsibilities Include: Reviewing Closed Circuit Television (CCTV) inspections for accuracy of data entry and assembling documentation for engineering asset evaluations of structurally and/or operationally deficient assets. Assisting with field work performed by engineering staff by taking and recording measurements; performing rudimentary surveys and condition assessments from visual observation. Evaluating condition of stormwater facilities to determine level of maintenance needed by working with Stormwater Operation and Maintenance (O&M) staff. Updating the database of CCTV tapes of sewers needing repairs and denoting this in the Bureau’s Hansen database. Operations Division - 2 Positions The Special Operations Group is part of Operations Division at Columbia Boulevard Wastewater Treatment Plant. We are the maintenance arm of Operations as well as filling in for the liquids group as needed. The Operations Intern, with guidance and under supervision, will learn about: The wastewater treatment process; Wastewater treatment equipment and machinery; The Portland collection system and its wastewater pumping stations; Working with professional wastewater operators as a team. Roles & Responsibilities Include: Cleaning and maintaining wastewater equipment and facilities Helping with daily operational duties Learning/shadowing Wastewater Operators as they operate the facility Participating in safety related activities and execute the work orders associated with OSHA and onsite safety policy Maintenance Divisio n - 1 Position The Maintenance Division is responsible for the assessment, maintenance and repair of treatment plant and pump station assets (including mechanical, electrical, automation and instrumentation), as well as understanding as-built drawings, equipment operations and maintenance manuals, and system/equipment safety procedures. The Maintenance Intern, with guidance and under supervision, will learn: The concept of Asset Management principles touching on likelihood of failure, consequence of failure and risk assessments of assets; How to read and interpret as-builts and project design drawings; The value of communication and teamwork; And gain an understanding of electrical and mechanical equipment and associated design and documentation. Roles & Responsibilities Include: Assisting with field work performed by maintenance and engineering staff by taking measurements, confirming as-built drawings, and performing condition assessments from visual observation. Reviewing red-lined drawings and compare to drafted as-built drawings (primarily electrical) and performing QA/QC, coordinate with engineering and prepare AutoCAD requests as required. Participating in team/stakeholder meetings. Assisting with analyzing equipment and their associated Operations and Maintenance Manuals, including organizing and linking manuals to assets (Mechanical, electrical and instrumentation) in computerized maintenance management system. Reviewing engineering drawings - work with electricians, instrument technicians or maintenance planners to field verify accuracy of drawings, equipment or asset names/labels, equipment part/model numbers, etc., and assist in preparing updates to various maintenance documents such as equipment or system Operations and Maintenance Manuals, Record Drawings, Instrument Data Sheets, and the Treatment Plants Operations and Maintenance Plan. Support Services Division - 3 Positions Administrative Services - 1 Position The Administrative Team provides customer support to the Operations & Maintenance Group and other Bureau employees co-located at the Columbia Boulevard Wastewater Treatment Plant. The Support Services - Administrative Services intern, with guidance and under supervision, will: Learn about the Bureau of Environmental Services and what we do/how we do it; Experience working in the public sector; Experience working collaboratively with a team and independently; Build network and references; Learn how the Administrative Team works to support customers. Roles & Responsibilities Include: Planning & coordinating small projects/work assignments. Providing planning & coordination support for implementation phase of a Bureau Administrative Study. Assisting in managing & organization of records and files. Assisting Administrative team on various projects and tasks as assigned. Maintenance Planning & Condition - 1 Position Our team oversees Maintenance planning and asset management for the 2 wastewater treatment plants and approximately 100 pump stations through the collection systems. Work includes data entry and management in our workorder management system as well as field data gathering and reporting. The Support Services - Maintenance Planning & Condition intern, with guidance and under supervision, will: Gain hands-on experience in maintenance planning and public infrastructure asset management; Learn about the wastewater processing and cost effective asset management; Gain technical experience through engagement with our field technicians. Roles & Responsibilities Include: Field data gathering Recording data into our WAM Systems, data management and clean up Field asset labeling Small replacement and rehabilitation project work Developing statistical reliability models based on existing asset failure data. Working Asset Management - 1 position Our working asset management group oversees day to day management of Oracle WAM V1 system. Bureau is looking to move to a different technology platform and implement Infor IPS. Currently, group is focusing on data transition as well as record clean up and management. Group is in charge of maintaining existing Oracle WAM system as well as transitioning into new Infor IPS system. The Support Services - Working Asset Management intern, with guidance and under supervision, will: Gain hands-on experience in data management of working asset management system; And learn about data quality and integrity as well as the close relationship between organizational work processes and data unitization for decision making. Roles & Responsibilities Include: Field data gathering and record management Recording data into our WAM System Data management and clean up Workflow mapping Organizational change management Watershed O&M Division - 1 Position The Watershed O&M division manages natural areas, implements revegetation, provides technical expertise on surface water projects. We also fulfill long-term commitments to restore, enhance and protect Portland’s streams, wetlands and drainageways. The Watershed O&M intern, with guidance and under supervision, will learn about: Management of natural areas; Developing O&M Manuals; Land acquisition; Planning strategy and coordination; Equity literacy. Roles & Responsibilities Include: Project management support for Botanic Specialists and Environmental Specialists. GIS/Mapping development. Development of O&M Manuals and long-term management manuals. Support for land acquisition and grant applications. About the Bureau The Bureau of Environmental Services manages Portland's wastewater and stormwater infrastructure to protect public health and the environment. BES is a mission-driven, high-performance organization, leading the City in preserving and restoring the health of Portland's watersheds. More information about the Bureau: https://www.portlandoreoon.gov/bes/ Have a question? Contact Information: Cierra Maceo Recruiter Cierra.Maceo@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: Ability to work independently and in a team environment. Experience being a great team member with effective communication skills.Great organizational skills and ability to manage large quantities of data.Experience with using computer software such as Excel, Word, PowerPoint, Outlook Additional Qualifications: Must be a student enrolled in a trade school, training program, college or university undergraduate or graduate program come Fall 2024. The Recruitment Process STEP 1: Apply online between March 13, 2024 - April 26, 2024 Required Application Materials: Resume Answer to the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: If you would like to request Veterans preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment. To learn about Veterans preference click here. Application Tips: Your responses to the supplemental questions should include details describing your education, training and/or personal and professional experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your work history should support the details described in your responses to the supplemental questions. Do not attach any additional documents. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. Step 2: Minimum Qualification Evaluation: Week of March 25, 2024, and bi-weekly thereafter An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their work history and supplemental questions. Your work history and responses to the supplemental questions will be the basis for our pass/fail evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation phase 1 results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Step 3: Establishment of Eligible List: Eligible applicants will only be contacted for interviews. Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): Eligible applicants will only be contacted for interviews. Hiring bureau will review and select candidates for an interview. Step 5: Offer of Employment: Eligible applicants will only be contacted for interviews. Step 6: Start Date: A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change. Additional Information Click here for additional information regarding the following: City of Portland Core Values Recruitment Process - Work Status Equal Employment Opportunity Veterans Preference ADA, Pregnancy, and Religious Accommodations An Equal Opportunity / Affirmative Action Employer This summary outlines the benefit programs, actual benefits may vary depending on bargaining unit and employment status. The City of Portland offers a comprehensive benefit package that is competitive with other private and public sector employers. More detailed information can be obtained by calling the Health & Financial Benefits Office at 503-823-6031. Health Care (Medical, Vision and Dental) Casual employees can become eligible for health benefits (medical, dental & vision) through Affordable Care Act (ACA) employer provisions if they meet the necessary paid hours requirement, as determined by the Health & Financial Benefits Office. Retirement Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP) The City currently pays the employee's share of the retirement contribution. Employees who are OPSRP members are vested after five years of contributions or when they reach age 65 (age 60 for police and fire.) Sick Leave Casual employees accrue sick leave as outlined in the City of Portland protected sick time law. Family Medical Leave In accordance with federal and state law, and the City policy for family medical leave, the City grants family and medical leave to eligible employees for certain family and medical related reasons. Closing Date/Time: 4/26/2024 11:59 PM Pacific
Mar 13, 2024
Full Time
The Position The Bureau of Environmental Services is seeking interns for their Operations & Maintenance group! Applications will be reviewed on a bi-weekly basis. Job Appointment: Casual, Part-Time Work Schedule: Flexible hours between 8:00 AM and 5:00 PM; part-time and full-time opportunities available. Work Location: Multiple Locations Benefits: These positions are not eligible for benefits. Language Pay Differential: Employees who speak one or more languages in addition to English and who use their language skill to assist the community, may receive additional pay. More about the process can be found here. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to submit a work history and answer supplemental questions for this application. Note: These are casual Community Service Aide (CSA II) positions with a maximum of 1,400 hours in a calendar year. The internship areas of focus are: Collection System Operations Maintenance Support Services - Administrative Services, Maintenance Planning & Condition and Working Asset Management (3 positions) Watershed O&M Collection System Division - 1 Position The Maintenance Engineering section of the Collection System division is responsible for overseeing the operation and maintenance of the wastewater and stormwater collection systems to achieve three major goals: prevent and/or reduce the number and impact of combined sewer overflows (CSOs) and sanitary sewer overflows (SSOs), minimize asset life-cycle costs while providing an acceptable level of service, and sustain the public’s investment in the sewer infrastructure by ensuring that service lives are extended as long as economically feasible. The Collection System Intern, with guidance and under supervision, will: Become familiar with the activities of an engineering section in the Bureau of Environmental Services (BES) including condition assessment of assets, evaluating maintenance options for assets, and evaluating rehabilitation options for assets; Become familiar with the principles of Asset Management touching on asset failure modes, likelihood of failure, consequence of failure, and risk assessments of assets; Work in a team environment and have the opportunity to collaborate with and assist engineers and technicians in the workgroup. Roles & Responsibilities Include: Reviewing Closed Circuit Television (CCTV) inspections for accuracy of data entry and assembling documentation for engineering asset evaluations of structurally and/or operationally deficient assets. Assisting with field work performed by engineering staff by taking and recording measurements; performing rudimentary surveys and condition assessments from visual observation. Evaluating condition of stormwater facilities to determine level of maintenance needed by working with Stormwater Operation and Maintenance (O&M) staff. Updating the database of CCTV tapes of sewers needing repairs and denoting this in the Bureau’s Hansen database. Operations Division - 2 Positions The Special Operations Group is part of Operations Division at Columbia Boulevard Wastewater Treatment Plant. We are the maintenance arm of Operations as well as filling in for the liquids group as needed. The Operations Intern, with guidance and under supervision, will learn about: The wastewater treatment process; Wastewater treatment equipment and machinery; The Portland collection system and its wastewater pumping stations; Working with professional wastewater operators as a team. Roles & Responsibilities Include: Cleaning and maintaining wastewater equipment and facilities Helping with daily operational duties Learning/shadowing Wastewater Operators as they operate the facility Participating in safety related activities and execute the work orders associated with OSHA and onsite safety policy Maintenance Divisio n - 1 Position The Maintenance Division is responsible for the assessment, maintenance and repair of treatment plant and pump station assets (including mechanical, electrical, automation and instrumentation), as well as understanding as-built drawings, equipment operations and maintenance manuals, and system/equipment safety procedures. The Maintenance Intern, with guidance and under supervision, will learn: The concept of Asset Management principles touching on likelihood of failure, consequence of failure and risk assessments of assets; How to read and interpret as-builts and project design drawings; The value of communication and teamwork; And gain an understanding of electrical and mechanical equipment and associated design and documentation. Roles & Responsibilities Include: Assisting with field work performed by maintenance and engineering staff by taking measurements, confirming as-built drawings, and performing condition assessments from visual observation. Reviewing red-lined drawings and compare to drafted as-built drawings (primarily electrical) and performing QA/QC, coordinate with engineering and prepare AutoCAD requests as required. Participating in team/stakeholder meetings. Assisting with analyzing equipment and their associated Operations and Maintenance Manuals, including organizing and linking manuals to assets (Mechanical, electrical and instrumentation) in computerized maintenance management system. Reviewing engineering drawings - work with electricians, instrument technicians or maintenance planners to field verify accuracy of drawings, equipment or asset names/labels, equipment part/model numbers, etc., and assist in preparing updates to various maintenance documents such as equipment or system Operations and Maintenance Manuals, Record Drawings, Instrument Data Sheets, and the Treatment Plants Operations and Maintenance Plan. Support Services Division - 3 Positions Administrative Services - 1 Position The Administrative Team provides customer support to the Operations & Maintenance Group and other Bureau employees co-located at the Columbia Boulevard Wastewater Treatment Plant. The Support Services - Administrative Services intern, with guidance and under supervision, will: Learn about the Bureau of Environmental Services and what we do/how we do it; Experience working in the public sector; Experience working collaboratively with a team and independently; Build network and references; Learn how the Administrative Team works to support customers. Roles & Responsibilities Include: Planning & coordinating small projects/work assignments. Providing planning & coordination support for implementation phase of a Bureau Administrative Study. Assisting in managing & organization of records and files. Assisting Administrative team on various projects and tasks as assigned. Maintenance Planning & Condition - 1 Position Our team oversees Maintenance planning and asset management for the 2 wastewater treatment plants and approximately 100 pump stations through the collection systems. Work includes data entry and management in our workorder management system as well as field data gathering and reporting. The Support Services - Maintenance Planning & Condition intern, with guidance and under supervision, will: Gain hands-on experience in maintenance planning and public infrastructure asset management; Learn about the wastewater processing and cost effective asset management; Gain technical experience through engagement with our field technicians. Roles & Responsibilities Include: Field data gathering Recording data into our WAM Systems, data management and clean up Field asset labeling Small replacement and rehabilitation project work Developing statistical reliability models based on existing asset failure data. Working Asset Management - 1 position Our working asset management group oversees day to day management of Oracle WAM V1 system. Bureau is looking to move to a different technology platform and implement Infor IPS. Currently, group is focusing on data transition as well as record clean up and management. Group is in charge of maintaining existing Oracle WAM system as well as transitioning into new Infor IPS system. The Support Services - Working Asset Management intern, with guidance and under supervision, will: Gain hands-on experience in data management of working asset management system; And learn about data quality and integrity as well as the close relationship between organizational work processes and data unitization for decision making. Roles & Responsibilities Include: Field data gathering and record management Recording data into our WAM System Data management and clean up Workflow mapping Organizational change management Watershed O&M Division - 1 Position The Watershed O&M division manages natural areas, implements revegetation, provides technical expertise on surface water projects. We also fulfill long-term commitments to restore, enhance and protect Portland’s streams, wetlands and drainageways. The Watershed O&M intern, with guidance and under supervision, will learn about: Management of natural areas; Developing O&M Manuals; Land acquisition; Planning strategy and coordination; Equity literacy. Roles & Responsibilities Include: Project management support for Botanic Specialists and Environmental Specialists. GIS/Mapping development. Development of O&M Manuals and long-term management manuals. Support for land acquisition and grant applications. About the Bureau The Bureau of Environmental Services manages Portland's wastewater and stormwater infrastructure to protect public health and the environment. BES is a mission-driven, high-performance organization, leading the City in preserving and restoring the health of Portland's watersheds. More information about the Bureau: https://www.portlandoreoon.gov/bes/ Have a question? Contact Information: Cierra Maceo Recruiter Cierra.Maceo@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: Ability to work independently and in a team environment. Experience being a great team member with effective communication skills.Great organizational skills and ability to manage large quantities of data.Experience with using computer software such as Excel, Word, PowerPoint, Outlook Additional Qualifications: Must be a student enrolled in a trade school, training program, college or university undergraduate or graduate program come Fall 2024. The Recruitment Process STEP 1: Apply online between March 13, 2024 - April 26, 2024 Required Application Materials: Resume Answer to the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: If you would like to request Veterans preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment. To learn about Veterans preference click here. Application Tips: Your responses to the supplemental questions should include details describing your education, training and/or personal and professional experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your work history should support the details described in your responses to the supplemental questions. Do not attach any additional documents. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. Step 2: Minimum Qualification Evaluation: Week of March 25, 2024, and bi-weekly thereafter An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their work history and supplemental questions. Your work history and responses to the supplemental questions will be the basis for our pass/fail evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation phase 1 results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Step 3: Establishment of Eligible List: Eligible applicants will only be contacted for interviews. Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): Eligible applicants will only be contacted for interviews. Hiring bureau will review and select candidates for an interview. Step 5: Offer of Employment: Eligible applicants will only be contacted for interviews. Step 6: Start Date: A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change. Additional Information Click here for additional information regarding the following: City of Portland Core Values Recruitment Process - Work Status Equal Employment Opportunity Veterans Preference ADA, Pregnancy, and Religious Accommodations An Equal Opportunity / Affirmative Action Employer This summary outlines the benefit programs, actual benefits may vary depending on bargaining unit and employment status. The City of Portland offers a comprehensive benefit package that is competitive with other private and public sector employers. More detailed information can be obtained by calling the Health & Financial Benefits Office at 503-823-6031. Health Care (Medical, Vision and Dental) Casual employees can become eligible for health benefits (medical, dental & vision) through Affordable Care Act (ACA) employer provisions if they meet the necessary paid hours requirement, as determined by the Health & Financial Benefits Office. Retirement Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP) The City currently pays the employee's share of the retirement contribution. Employees who are OPSRP members are vested after five years of contributions or when they reach age 65 (age 60 for police and fire.) Sick Leave Casual employees accrue sick leave as outlined in the City of Portland protected sick time law. Family Medical Leave In accordance with federal and state law, and the City policy for family medical leave, the City grants family and medical leave to eligible employees for certain family and medical related reasons. Closing Date/Time: 4/26/2024 11:59 PM Pacific
Cal State University (CSU) Fullerton
800 N State College Blvd, Fullerton, CA 92831, USA
Job Title Assistant Director, Conference and Event Services Classification Student Services Professional IV AutoReqId 537612 Department Housing-Administration Sub-Division Student Engagement Salary Range Classification Range $ 5,732 - $8,176 per month (Hiring range depending on qualifications, not anticipated to exceed $5,732 - $6,343 per month) Appointment Type Ongoing Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM; Occasional early morning, evening and/or weekend hours. Must be available for campus and departmental emergency response, which may require returning to campus after hours, on weekends and on holidays. About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive university that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: Housing and Residential Engagement provides residence hall and apartment style living for approximately 2,000 students that is safe, clean, and very convenient. We seek an exceptional individual to join our team as the Assistant Director, Conference and Event Services (Student Services Professional IV). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. In consultation with the Assistant Director of Administration and Conference Services, the Assistant Director of Conference and Event Services is responsible for coordinating and facilitating housing operations, which includes but is not limited to the following: marketing (e.g., emails, website, social media, etc.) and assessment of housing programs and services; recruitment, selection, training, supervision and evaluation of the Conference Services student staff and graduate interns; facilitation of academic year and summer conference services in collaboration with campus stakeholders (e.g., Vice President for Student Affairs Office, Student Affairs departments, academic colleges and departments, Procurement, Information Technology, Facilities Use Office, etc.); and coordination of department events (e.g., Fall in Love with Fullerton Day, Experience CSUF Day, Citrus Awards, Opening and Closing of the residential facilities, etc.). In addition, the Assistant Director, Conference and Event Services serves as the lead for the HEAT (Housing Events Action Team), and represents the department on campus-wide committees, initiatives, etc. Incumbent works independently, asserts initiative, and contributes broadly to the mission, vision and values of the Housing and Residential Engagement department. Assists the Associate Director of Residence Life with departmental planning efforts and operational tasks as needed and assigned. The Assistant Director serves in a second-level duty rotation and provides emergency response, crisis intervention and makes referrals as appropriate. Other duties as assigned. Essential Qualifications Bachelor’s degree or the equivalent from an accredited four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Four years of professional student services work experience including experience advising students individually and in groups, as well as the analysis and resolution of complex student services problems. A Master’s degree from an accredited college or university in counseling, clinical psychology, social work or a job related field may be substituted for one year of professional experience. A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for two years of professional experience. General knowledge of the problems and methods of public administration, including organizational, personnel, and fiscal management. Knowledge of advanced statistical and research methods. Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to advise students individually and in groups on complex student-related matters. Ability to complete assignments without detailed instructions. Ability to establish and maintain cooperative working relationships with a variety of individuals. Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities and of the overall organization. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Housing administration and/or conference services experience along with a master's degree from an accredited college or university. Ability to effectively lead and oversee housing office student staff. Ability to cultivate and maintain a positive and productive working atmosphere in the department. Ability to develop cooperative relationships with other University departments. Ability to develop cooperative relationships with off -campus housing resources such as vendors, conference guests, etc. Knowledge of workplace security and safety especially as it relates to live- on, on call, after hours duty procedures. Ability to work independently, plan, organize, coordinate, and perform daily and long- range activities. Ability to exercise initiative and establish priorities. Knowledge of department and University policies and procedures in order to effectively support the operation of the department. Ability to monitor departmental budgets. Knowledge of residential management system software applications. License/Certifications A Valid California Driver’s License. Position may require the use of a state and/or personal vehicle for business related events. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Must be available for campus and departmental emergency response, which may require returning to campus after hours, on weekends and on holidays. Serves in a 2nd-level on-call duty rotation, provides crisis intervention and emergency response, and makes referrals as appropriate. Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017. This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Advertised: Mar 28 2024 Pacific Daylight Time Applications close: Apr 11 2024 Pacific Daylight Time Closing Date/Time:
Mar 29, 2024
Job Title Assistant Director, Conference and Event Services Classification Student Services Professional IV AutoReqId 537612 Department Housing-Administration Sub-Division Student Engagement Salary Range Classification Range $ 5,732 - $8,176 per month (Hiring range depending on qualifications, not anticipated to exceed $5,732 - $6,343 per month) Appointment Type Ongoing Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM; Occasional early morning, evening and/or weekend hours. Must be available for campus and departmental emergency response, which may require returning to campus after hours, on weekends and on holidays. About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive university that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: Housing and Residential Engagement provides residence hall and apartment style living for approximately 2,000 students that is safe, clean, and very convenient. We seek an exceptional individual to join our team as the Assistant Director, Conference and Event Services (Student Services Professional IV). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. In consultation with the Assistant Director of Administration and Conference Services, the Assistant Director of Conference and Event Services is responsible for coordinating and facilitating housing operations, which includes but is not limited to the following: marketing (e.g., emails, website, social media, etc.) and assessment of housing programs and services; recruitment, selection, training, supervision and evaluation of the Conference Services student staff and graduate interns; facilitation of academic year and summer conference services in collaboration with campus stakeholders (e.g., Vice President for Student Affairs Office, Student Affairs departments, academic colleges and departments, Procurement, Information Technology, Facilities Use Office, etc.); and coordination of department events (e.g., Fall in Love with Fullerton Day, Experience CSUF Day, Citrus Awards, Opening and Closing of the residential facilities, etc.). In addition, the Assistant Director, Conference and Event Services serves as the lead for the HEAT (Housing Events Action Team), and represents the department on campus-wide committees, initiatives, etc. Incumbent works independently, asserts initiative, and contributes broadly to the mission, vision and values of the Housing and Residential Engagement department. Assists the Associate Director of Residence Life with departmental planning efforts and operational tasks as needed and assigned. The Assistant Director serves in a second-level duty rotation and provides emergency response, crisis intervention and makes referrals as appropriate. Other duties as assigned. Essential Qualifications Bachelor’s degree or the equivalent from an accredited four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Four years of professional student services work experience including experience advising students individually and in groups, as well as the analysis and resolution of complex student services problems. A Master’s degree from an accredited college or university in counseling, clinical psychology, social work or a job related field may be substituted for one year of professional experience. A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for two years of professional experience. General knowledge of the problems and methods of public administration, including organizational, personnel, and fiscal management. Knowledge of advanced statistical and research methods. Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to advise students individually and in groups on complex student-related matters. Ability to complete assignments without detailed instructions. Ability to establish and maintain cooperative working relationships with a variety of individuals. Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities and of the overall organization. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Housing administration and/or conference services experience along with a master's degree from an accredited college or university. Ability to effectively lead and oversee housing office student staff. Ability to cultivate and maintain a positive and productive working atmosphere in the department. Ability to develop cooperative relationships with other University departments. Ability to develop cooperative relationships with off -campus housing resources such as vendors, conference guests, etc. Knowledge of workplace security and safety especially as it relates to live- on, on call, after hours duty procedures. Ability to work independently, plan, organize, coordinate, and perform daily and long- range activities. Ability to exercise initiative and establish priorities. Knowledge of department and University policies and procedures in order to effectively support the operation of the department. Ability to monitor departmental budgets. Knowledge of residential management system software applications. License/Certifications A Valid California Driver’s License. Position may require the use of a state and/or personal vehicle for business related events. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Must be available for campus and departmental emergency response, which may require returning to campus after hours, on weekends and on holidays. Serves in a 2nd-level on-call duty rotation, provides crisis intervention and emergency response, and makes referrals as appropriate. Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017. This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Advertised: Mar 28 2024 Pacific Daylight Time Applications close: Apr 11 2024 Pacific Daylight Time Closing Date/Time:
Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION SENIOR SOCIAL WORKER Children and Family Services Specialty In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) when the needs of the County are met. Qualified applicants are encouraged to apply immediately. The Eligible List established from this recruitment will be used to fill current and future Senior Social Worker vacancies until the next recruitment. *********************************************************************************************************************************************************** Do you have what it takes to be a Senior Social Worker? The Children and Family Services is hiring candidates who are passionate, empathetic, resilient, and dedicated to partner with families ensuring children live in a safe, nurturing and permanent homes. ************************************************************************************************************************************************************* ABOUT THE POSITION The County of Orange, Social Services Agency (SSA) Senior Social Workers (SSW) are responsible for the identification, assessment and treatment of a variety of complex social issues associated with such areas as child abuse, domestic abuse violence, substance abuse, dependency, adoptions, guardianship, protective services and individual and/or family social functioning. Senior Social Workers analyze, evaluate and treat individuals and families facing a variety of social and economic challenges. Click below video link to learn more about the Senior Social Worker position. https://f.io/buEaHaSr The current vacancies are within the following Programs within Children and Family Services (CFS) Division programs: CFS Child Abuse & Adult Protection Hotline- The SSW in this program answers calls from the community regarding allegations of abuse/neglect to children and dependent adults. Assigned SSW's assess calls to determine if the report meets the requirement for investigation according to the law. CFS Court Programs - The SSW in this program represents Children and Family Services in Juvenile Court and makes recommendations to the Court regarding child reunification and the need for further court involvement and oversight. This position may require travel to other counties or states, depending on the youth's placement location. CFS Emergency Response - The SSW in this program responds to and investigates reports of suspected child abuse/neglect from the community to determine if abuse or neglect has occurred and to ensure the safety and well-being of children. Emergency Response programs may require On-Call shifts for after-hours coverage. In addition, depending on the needs of the department, some positions will be assigned to work in other program areas, such as; Family Preservation, Orangewood Children and Family Center (OCFC), hotline staff, and placement and assessment. POSITION RESPONSIBILITIES The essential functions of the position vary according to the program assignment, which includes but are not limited to: Write comprehensive reports, such as: investigation, Detention, Jurisdictional/Dispositional and Status Review reports Investigate allegations of child abuse and neglect allegations Assess the harm and risk of a child for neglect and abuse Work closely with children with ages from infant to 18 years' old and foster youth who opt to remain in care after their 18th birthday Attend and testify in criminal, probate, family law or juvenile court hearings Case management activities Work with stakeholders such as law enforcement, Health Care Agency, Probation, attorneys, community partners, medical professionals, therapists, educators, etc. Conduct state mandated monthly contacts and court ordered family visitations In addition, depending on the work assignment, candidates hired as SSW may or will: Lift a child or transport a child to a designated location Respond to cases within Orange County as well as outside Orange County Sit for periods up to one hour or longer while driving to home visits or attending court hearings Climb flights of stairs during home visits Be exposed to unsanitary environments Work with clients who have communicable diseases, substance abuse, domestic issues, criminal history, and mental/behavioral issues Be exposed to profanity, disturbing photos, foul language, safety and health hazard, and verbal abuse from clients Work outdoors in all types of climatic conditions including inclement, very hot and/or cold weather Drive personal vehicle with a valid car insurance within the Orange County vicinity O ther Opportunities Associated with the Position Supervise SSW interns Clinical Supervision Hours WORK SCHEDULE Work schedules will vary depending on program needs. Some positions may work a 9/80 flex schedule. Some positions may also be assigned to be On-Call, evening or night shift, including weekends and holidays. Work schedules are subject to change, based on the needs of the department. SUPPLEMENTAL PAY On-Call (voluntary) pay Night shift differential pay Bilingual pay is available to positions requiring bilingual skills. Candidates must pass the bilingual exam to be eligible for the supplemental pay. DESIRABLE QUALIFICATIONS The ideal candidate will have experience and/or training assessing safety and risk to children. The ideal candidate will also have experience writing reports in a professional capacity. In addition, candidates will also demonstrate experience and/or training in the following competencies: Technical Knowledge/Education: Possession of a Bachelor’ degree or higher in Social Work, Child Welfare, Forensic Psychology, Sociology, Psychology, Counseling, Child Development or possession of active MFT or LCSW license Technology: Utilizing Microsoft Word, Excel, and Outlook. Learning new computer software/programs utilized by SSA. Client and Result Focus: Creating a climate of client-centered service to include confidentiality, privacy, comfort, emotional support, mutual trust and respect. Providing services without judgment to a segment of clients that need assistance. Staying clear and focused on what is expected or needs to accomplish. Record keeping and Confidentiality: Maintaining and safeguarding client's information for privacy. Investigation: Gathering information by asking appropriate questions and obtaining accurate facts. Having the knowledge/understanding of the investigation procedures and how to effectively plan and conduct an investigation in collaboration with law enforcement agencies. Critical Thinking, Decision Making and Fact Finding: Attending to all pertinent facts and ensuring that claims are backed by evidence. Showing commitment to a decision after it is made. Producing report than can be trusted. Environmental Exposure Tolerance: Having the willingness to work outdoors in all conditions, around unpleasant conditions such as extremes odors, noise, filth, dust, vermin, confined space, and combative individuals. Safety Focus: Knowing and adhering to all work safety practices/protocols, recognizing potential hazards in the work environment, and anticipating emergency by making necessary preparations. Adaptability and Attention to Detail: Adjusting quickly to changes in assignment and priorities, and willing to work irregular hours or varying work schedules. Checking report to ensure completeness and accuracy. Handling Stress: Maintaining a positive composure in the face of high workload, conflicting work demands, ambiguous assignments and interruptions/distractions, practicing self-care routine to promote health and wellness Professional Integrity and Ethics: Willing to do the difficult but right thing. Listening, Oral Communication and Writing Skills: Showing attention through verbal and non-verbal cues. Adjusting vocabulary and formality according to the audience and purpose. Writing effectively by using correct English grammar, punctuation and spelling, including producing written information that is appropriate for the intended customers. Relationship Building: Maintaining an open and approachable manner, building rapport with others, and developing work relationships, contacts, and networks. MINIMUM QUALIFICATIONS Please review the SSW minimum qualifications by clicking here . TRAINING EXPECTATIONS The newly hired SSW must complete Induction Training for a specific assignment. This includes mandatory trainings in a classroom-type of setting, including such as CORE and SWIT Training. Training may also include the Dependency Investigation training, which includes: Bypass Provisions, Negotiation, Testifying and Amending Petitions. Vacation /time off requests may not be permitted while in training; however, the department will grant approval on a case by case basis. SPECIAL QUALIFICATIONS Candidates will be required to undergo a background clearance check from the California Department of Social Services (CDSS) and Community Care Licensing (CCL) and must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child. RECRUITMENT PROCESS Human Resource Services (HRS) screens all applications to identify the qualified candidates for the position based on the skills required to meet the needs of the County. Application Screening: (Refer/Non-Refer) After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Appraisal Panel | Application Rating: (Weighted 100%) Application materials will be evaluated for job knowledge, competencies, and related experience described above. Only the most successful candidates will be placed on the eligible list. Eligible List: Human Resource Services (HRS) will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference Policy, Effective 9/15/2020 The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click link below for additional Frequently Asked Questions. Frequently Asked Questions | Human Resources Services - Orange County, California (ocgov.com) For specific information pertaining to this recruitment, please contact Marivel Chang at (714) 245-6111 or Marivel.Chang@ssa.ocgov.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Mar 05, 2024
Full Time
CAREER DESCRIPTION SENIOR SOCIAL WORKER Children and Family Services Specialty In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) when the needs of the County are met. Qualified applicants are encouraged to apply immediately. The Eligible List established from this recruitment will be used to fill current and future Senior Social Worker vacancies until the next recruitment. *********************************************************************************************************************************************************** Do you have what it takes to be a Senior Social Worker? The Children and Family Services is hiring candidates who are passionate, empathetic, resilient, and dedicated to partner with families ensuring children live in a safe, nurturing and permanent homes. ************************************************************************************************************************************************************* ABOUT THE POSITION The County of Orange, Social Services Agency (SSA) Senior Social Workers (SSW) are responsible for the identification, assessment and treatment of a variety of complex social issues associated with such areas as child abuse, domestic abuse violence, substance abuse, dependency, adoptions, guardianship, protective services and individual and/or family social functioning. Senior Social Workers analyze, evaluate and treat individuals and families facing a variety of social and economic challenges. Click below video link to learn more about the Senior Social Worker position. https://f.io/buEaHaSr The current vacancies are within the following Programs within Children and Family Services (CFS) Division programs: CFS Child Abuse & Adult Protection Hotline- The SSW in this program answers calls from the community regarding allegations of abuse/neglect to children and dependent adults. Assigned SSW's assess calls to determine if the report meets the requirement for investigation according to the law. CFS Court Programs - The SSW in this program represents Children and Family Services in Juvenile Court and makes recommendations to the Court regarding child reunification and the need for further court involvement and oversight. This position may require travel to other counties or states, depending on the youth's placement location. CFS Emergency Response - The SSW in this program responds to and investigates reports of suspected child abuse/neglect from the community to determine if abuse or neglect has occurred and to ensure the safety and well-being of children. Emergency Response programs may require On-Call shifts for after-hours coverage. In addition, depending on the needs of the department, some positions will be assigned to work in other program areas, such as; Family Preservation, Orangewood Children and Family Center (OCFC), hotline staff, and placement and assessment. POSITION RESPONSIBILITIES The essential functions of the position vary according to the program assignment, which includes but are not limited to: Write comprehensive reports, such as: investigation, Detention, Jurisdictional/Dispositional and Status Review reports Investigate allegations of child abuse and neglect allegations Assess the harm and risk of a child for neglect and abuse Work closely with children with ages from infant to 18 years' old and foster youth who opt to remain in care after their 18th birthday Attend and testify in criminal, probate, family law or juvenile court hearings Case management activities Work with stakeholders such as law enforcement, Health Care Agency, Probation, attorneys, community partners, medical professionals, therapists, educators, etc. Conduct state mandated monthly contacts and court ordered family visitations In addition, depending on the work assignment, candidates hired as SSW may or will: Lift a child or transport a child to a designated location Respond to cases within Orange County as well as outside Orange County Sit for periods up to one hour or longer while driving to home visits or attending court hearings Climb flights of stairs during home visits Be exposed to unsanitary environments Work with clients who have communicable diseases, substance abuse, domestic issues, criminal history, and mental/behavioral issues Be exposed to profanity, disturbing photos, foul language, safety and health hazard, and verbal abuse from clients Work outdoors in all types of climatic conditions including inclement, very hot and/or cold weather Drive personal vehicle with a valid car insurance within the Orange County vicinity O ther Opportunities Associated with the Position Supervise SSW interns Clinical Supervision Hours WORK SCHEDULE Work schedules will vary depending on program needs. Some positions may work a 9/80 flex schedule. Some positions may also be assigned to be On-Call, evening or night shift, including weekends and holidays. Work schedules are subject to change, based on the needs of the department. SUPPLEMENTAL PAY On-Call (voluntary) pay Night shift differential pay Bilingual pay is available to positions requiring bilingual skills. Candidates must pass the bilingual exam to be eligible for the supplemental pay. DESIRABLE QUALIFICATIONS The ideal candidate will have experience and/or training assessing safety and risk to children. The ideal candidate will also have experience writing reports in a professional capacity. In addition, candidates will also demonstrate experience and/or training in the following competencies: Technical Knowledge/Education: Possession of a Bachelor’ degree or higher in Social Work, Child Welfare, Forensic Psychology, Sociology, Psychology, Counseling, Child Development or possession of active MFT or LCSW license Technology: Utilizing Microsoft Word, Excel, and Outlook. Learning new computer software/programs utilized by SSA. Client and Result Focus: Creating a climate of client-centered service to include confidentiality, privacy, comfort, emotional support, mutual trust and respect. Providing services without judgment to a segment of clients that need assistance. Staying clear and focused on what is expected or needs to accomplish. Record keeping and Confidentiality: Maintaining and safeguarding client's information for privacy. Investigation: Gathering information by asking appropriate questions and obtaining accurate facts. Having the knowledge/understanding of the investigation procedures and how to effectively plan and conduct an investigation in collaboration with law enforcement agencies. Critical Thinking, Decision Making and Fact Finding: Attending to all pertinent facts and ensuring that claims are backed by evidence. Showing commitment to a decision after it is made. Producing report than can be trusted. Environmental Exposure Tolerance: Having the willingness to work outdoors in all conditions, around unpleasant conditions such as extremes odors, noise, filth, dust, vermin, confined space, and combative individuals. Safety Focus: Knowing and adhering to all work safety practices/protocols, recognizing potential hazards in the work environment, and anticipating emergency by making necessary preparations. Adaptability and Attention to Detail: Adjusting quickly to changes in assignment and priorities, and willing to work irregular hours or varying work schedules. Checking report to ensure completeness and accuracy. Handling Stress: Maintaining a positive composure in the face of high workload, conflicting work demands, ambiguous assignments and interruptions/distractions, practicing self-care routine to promote health and wellness Professional Integrity and Ethics: Willing to do the difficult but right thing. Listening, Oral Communication and Writing Skills: Showing attention through verbal and non-verbal cues. Adjusting vocabulary and formality according to the audience and purpose. Writing effectively by using correct English grammar, punctuation and spelling, including producing written information that is appropriate for the intended customers. Relationship Building: Maintaining an open and approachable manner, building rapport with others, and developing work relationships, contacts, and networks. MINIMUM QUALIFICATIONS Please review the SSW minimum qualifications by clicking here . TRAINING EXPECTATIONS The newly hired SSW must complete Induction Training for a specific assignment. This includes mandatory trainings in a classroom-type of setting, including such as CORE and SWIT Training. Training may also include the Dependency Investigation training, which includes: Bypass Provisions, Negotiation, Testifying and Amending Petitions. Vacation /time off requests may not be permitted while in training; however, the department will grant approval on a case by case basis. SPECIAL QUALIFICATIONS Candidates will be required to undergo a background clearance check from the California Department of Social Services (CDSS) and Community Care Licensing (CCL) and must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child. RECRUITMENT PROCESS Human Resource Services (HRS) screens all applications to identify the qualified candidates for the position based on the skills required to meet the needs of the County. Application Screening: (Refer/Non-Refer) After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Appraisal Panel | Application Rating: (Weighted 100%) Application materials will be evaluated for job knowledge, competencies, and related experience described above. Only the most successful candidates will be placed on the eligible list. Eligible List: Human Resource Services (HRS) will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference Policy, Effective 9/15/2020 The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click link below for additional Frequently Asked Questions. Frequently Asked Questions | Human Resources Services - Orange County, California (ocgov.com) For specific information pertaining to this recruitment, please contact Marivel Chang at (714) 245-6111 or Marivel.Chang@ssa.ocgov.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
CAREER DESCRIPTION Sr. IT Business Analyst This position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment will establish an open eligible list that will be used to fill current and future Sr. IT Business Analyst positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County ofOrange. DEADLINE TO APPLY This recruitment will be open for a minimum of five (5) business days and will close Monday, April 8th, 2024 2024 11:59 P.M. (PST) . Applicants are encouraged to apply immediately. OFFICE OF INFORMATION TECHNOLOGY The mission of Orange County Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in delivering quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services. Click here for more information on OCIT Click here for more information on the County of Orange. THE OPPORTUNITY The Office of Information Technology (OCIT) seeks a highly skilled business analyst with experience in a large organization, preferably within the public sector. The Sr. IT Business Analyst performs professional duties pertaining to the identification of department business needs and the development of technology solutions and process improvements to resolve complex business problems. Duties and responsibilities will include but not limited to the following: Consulting with functional unit management and personnel to identify, analyze, define and document business requirements related to the development of new systems, or changes to existing systems or business processes Translating business requirements into terms understandable by system developers and facilitate communication between both groups Identifying business stakeholders and work as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes Capturing business requirements using interviews, workshops, Joint Application Design (JAD) sessions, questionnaires, observation, document review, and/or other methods Performing gap/fit analyses and application assessments to identify potential system development and/or modification needs; document requirements, develop As-Is and To-Be flow diagrams to document current and future processes Facilitating and assisting stakeholders in their role as product owners Identifying and communicating organizational concerns/issues to stakeholders and help recommend resolutions Developing training materials and provide training to system users regarding new or modified business systems Serve as the project lead over business analysis projects that are medium to large in size and scope Assist in developing and monitoring project budgets and lead or supervise other resources Performing complex professional/technical research and analysis to propose IT solutions for business problems Identifying risk; evaluate cost and determine benefits associated with the development of IT solutions Identifying opportunities for continued improvements Use creativity and integrate new approaches toward solving problems Identifying and communicating organizational concerns/issues to stakeholders and help recommend resolutions Managing and prioritizing multiple projects simultaneously Perform other related duties as assigned DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will possess a Bachelor's degree or higher in computer science, information systems, business administration, or a closely related field from an accredited college or university and will have five (5) or more years of business analysis experience in a large organization, preferably in a public sector environment. Credentials such as Certification of Competency in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP) are preferred but not required. In addition, the ideal candidate will possess extensive knowledge and/or experience in the following core competencies: TECHNICAL EXPERTISE Analyze business problems and work with stakeholders to define, analyze and document business and user requirements for which solutions can be successfully designed, developed, and executed by Information Technology teams Formal methodologies of eliciting, analyzing, and documenting business requirements and processes including As-Is and To-Be flows Experience as a business analyst on Agile projects is highly sought Quality assurance testing to validate that software meets business requirements, communicate test results and manage end-user test activities Develop and document user acceptance test (UAT) plans and test cases, coach end-users on completing UAT activities, manage UAT test activities, and communicate results Develop and write Agile user stories, use case diagrams, sequence diagrams, class diagrams, collaboration diagrams, state chart diagrams, activity diagrams, and implementation diagrams INTERPERSONAL COMMUNICATION | COLLABORATION Conduct effective meetings, and present technical documentation and training materials Solicit feedback and accurately translate customer needs into business improvements Ensure that technical teams and business stakeholders are kept informed about project developments and plans Communicate effectively orally and in writing for technical and non-technical audiences Demonstrate professionalism, tact and diplomacy while representing the department in meetings, using written correspondence and other official roles PROBLEM-SOLVING | ANALYSIS Exercise solid judgment and decision making Demonstrate strong problem-solving capacity Identify and successfully resolve technical issues and problems Interpret and translate business needs into application and operational requirements Identify opportunities for business process and system improvements Develop effective solutions for complex issues PROJECT MANAGEMENT Understand the basic principles and practices of project management Serve as a project lead when necessary and develop, execute and monitor project scope, approach, resources, schedule, budget and manage risks and issues Perform stakeholder analysis and management Interface with stakeholders to define project scope Review project activities, recommendations, and outcomes Plan, organize, prioritize and process work to ensure that deadlines are met Use project management tools and techniques such as SharePoint and/or Microsoft Office for tracking and reporting status Effectively manage and prioritize multiple projects simultaneously LEADERSHIP Serve as a facilitator and a liaison between technology teams and stakeholders Previous experience acting as an Agile Product Owner, or Scrum Master, is preferred Build strong partnerships inside and outside the organization Support team members in troubleshooting business process issues/gaps and assist in the development of technical solutions to mitigate the problems Ability to negotiate, persuade and build consensus between stakeholders and technology teams. MINIMUM QUALIFICATIONS Please click here to learn about the minimum qualifications, including the physical and mental requirements as well as the environmental conditions for the Sr. IT Business Analyst classification. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview (Weighted 100%) Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please clic k here (Download PDF reader) to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, contact Aniko Ruha at aniko.ruha@ocgov.com or (714) 834-7370. EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: 4/8/2024 11:59 PM Pacific
Mar 22, 2024
Full Time
CAREER DESCRIPTION Sr. IT Business Analyst This position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment will establish an open eligible list that will be used to fill current and future Sr. IT Business Analyst positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County ofOrange. DEADLINE TO APPLY This recruitment will be open for a minimum of five (5) business days and will close Monday, April 8th, 2024 2024 11:59 P.M. (PST) . Applicants are encouraged to apply immediately. OFFICE OF INFORMATION TECHNOLOGY The mission of Orange County Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in delivering quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services. Click here for more information on OCIT Click here for more information on the County of Orange. THE OPPORTUNITY The Office of Information Technology (OCIT) seeks a highly skilled business analyst with experience in a large organization, preferably within the public sector. The Sr. IT Business Analyst performs professional duties pertaining to the identification of department business needs and the development of technology solutions and process improvements to resolve complex business problems. Duties and responsibilities will include but not limited to the following: Consulting with functional unit management and personnel to identify, analyze, define and document business requirements related to the development of new systems, or changes to existing systems or business processes Translating business requirements into terms understandable by system developers and facilitate communication between both groups Identifying business stakeholders and work as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes Capturing business requirements using interviews, workshops, Joint Application Design (JAD) sessions, questionnaires, observation, document review, and/or other methods Performing gap/fit analyses and application assessments to identify potential system development and/or modification needs; document requirements, develop As-Is and To-Be flow diagrams to document current and future processes Facilitating and assisting stakeholders in their role as product owners Identifying and communicating organizational concerns/issues to stakeholders and help recommend resolutions Developing training materials and provide training to system users regarding new or modified business systems Serve as the project lead over business analysis projects that are medium to large in size and scope Assist in developing and monitoring project budgets and lead or supervise other resources Performing complex professional/technical research and analysis to propose IT solutions for business problems Identifying risk; evaluate cost and determine benefits associated with the development of IT solutions Identifying opportunities for continued improvements Use creativity and integrate new approaches toward solving problems Identifying and communicating organizational concerns/issues to stakeholders and help recommend resolutions Managing and prioritizing multiple projects simultaneously Perform other related duties as assigned DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will possess a Bachelor's degree or higher in computer science, information systems, business administration, or a closely related field from an accredited college or university and will have five (5) or more years of business analysis experience in a large organization, preferably in a public sector environment. Credentials such as Certification of Competency in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP) are preferred but not required. In addition, the ideal candidate will possess extensive knowledge and/or experience in the following core competencies: TECHNICAL EXPERTISE Analyze business problems and work with stakeholders to define, analyze and document business and user requirements for which solutions can be successfully designed, developed, and executed by Information Technology teams Formal methodologies of eliciting, analyzing, and documenting business requirements and processes including As-Is and To-Be flows Experience as a business analyst on Agile projects is highly sought Quality assurance testing to validate that software meets business requirements, communicate test results and manage end-user test activities Develop and document user acceptance test (UAT) plans and test cases, coach end-users on completing UAT activities, manage UAT test activities, and communicate results Develop and write Agile user stories, use case diagrams, sequence diagrams, class diagrams, collaboration diagrams, state chart diagrams, activity diagrams, and implementation diagrams INTERPERSONAL COMMUNICATION | COLLABORATION Conduct effective meetings, and present technical documentation and training materials Solicit feedback and accurately translate customer needs into business improvements Ensure that technical teams and business stakeholders are kept informed about project developments and plans Communicate effectively orally and in writing for technical and non-technical audiences Demonstrate professionalism, tact and diplomacy while representing the department in meetings, using written correspondence and other official roles PROBLEM-SOLVING | ANALYSIS Exercise solid judgment and decision making Demonstrate strong problem-solving capacity Identify and successfully resolve technical issues and problems Interpret and translate business needs into application and operational requirements Identify opportunities for business process and system improvements Develop effective solutions for complex issues PROJECT MANAGEMENT Understand the basic principles and practices of project management Serve as a project lead when necessary and develop, execute and monitor project scope, approach, resources, schedule, budget and manage risks and issues Perform stakeholder analysis and management Interface with stakeholders to define project scope Review project activities, recommendations, and outcomes Plan, organize, prioritize and process work to ensure that deadlines are met Use project management tools and techniques such as SharePoint and/or Microsoft Office for tracking and reporting status Effectively manage and prioritize multiple projects simultaneously LEADERSHIP Serve as a facilitator and a liaison between technology teams and stakeholders Previous experience acting as an Agile Product Owner, or Scrum Master, is preferred Build strong partnerships inside and outside the organization Support team members in troubleshooting business process issues/gaps and assist in the development of technical solutions to mitigate the problems Ability to negotiate, persuade and build consensus between stakeholders and technology teams. MINIMUM QUALIFICATIONS Please click here to learn about the minimum qualifications, including the physical and mental requirements as well as the environmental conditions for the Sr. IT Business Analyst classification. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview (Weighted 100%) Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please clic k here (Download PDF reader) to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, contact Aniko Ruha at aniko.ruha@ocgov.com or (714) 834-7370. EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: 4/8/2024 11:59 PM Pacific
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description CLIENT SUPPORT SPECIALIST I/II Regular Full Time Employment Opportunity Are you interested in a fast-paced work environment where you can support a variety of technologies and customers? If so, the Client Support Specialist position is for you! The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the City in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network infrastructure, emergency and non-emergency radios, desktops and laptops, mobile phones and tablets, audio and visual equipment, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City's operations effectively and efficiently. The City of Sunnyvale is currently recruiting for TWO Client Support Specialist I/II to further enhance our service delivery. Depending on the applicant qualifications, the position will be filled at the appropriate level/salary of either a Client Support Specialist I or Client Support Specialist II. The ideal candidate will serve as the first point of contact either in person, online, or over the telephone for the department by working directly with end users to resolve technology related questions and issues. In addition, this person will independently perform a variety of other support functions for the department, such as writing Knowledge Based Articles (KBA's), tracking Asset Management and inventory, setting up hardware for City Council and Planning Commission meetings and provide secondary support for cell phone management. DISTINGUISHING CHARACTERISTICS Client Support Specialist I is the entry-level classification for this job series. Initially, incumbents perform assigned duties under general supervision, while learning related standards, policies and procedures. Client Support Specialist I is distinguished from Client Support Specialist II by the performance of less than the full range of duties assigned to the Client Support Specialist II. As experience is gained, there is a greater independence of action within established guidelines. Client Support Specialist II is the next level classification in the series. Incumbents are expected to independently perform the full scope of duties associated with incident and problem resolution for end-user device or system issues, conference and training room technology, system access or security issues, peripheral, network communication systems, business knowledge of how systems and devices are used and tier two customer support. Client Support Specialist II is distinguished from the higher-level classification of Senior Client Support Specialist in that the Senior Client Support Specialist is the advanced journey level in the series responsible for more complex client support and implementations. Positions in this class are flexibly staffed and are normally filled by advancement from the Client Support Specialist I. Incumbents are not automatically promoted to the higher level; the needs of the department determine the level of assignment. Essential Job Functions (May include, but are not limited to, the following): CLIENT SUPPORT SPECIALIST I : Responds to incoming incidents and requests in a timely manner, tracks 100% of all customer contacts, researches questions and issues and resolves each interaction with customer satisfaction. Provides technical support and customer service assistance either in person, online, or over the telephone; refers problems to appropriate staff as needed. Assists with the resolution of technology problems reported by City staff and system users with standard computer tools such as remote access applications, desktop management appliances, the City's business applications, and other office automation/desktop software products. Escalates incidents to higher level support personnel when appropriate in a timely manner. Provides solutions to frequently occurring problems and documents this in the ITSM knowledgebase, maintains and updates articles within the knowledgebase. Responsible for updating and maintaining the City's IT asset management inventory. Performs routine and preventive maintenance of all client devices, including printers, file systems, telephones and related equipment to ensure uninterrupted and optimum system performance. Completes service requests in a timely manner and provides support to end-users. May provide information technology training including new employee orientations regarding the City's software applications and voice, radio and/or data communications equipment. Provides technical support, including testing and equipment maintenance for in-person and virtual meetings in the City Council chambers. Provides technical direction, guidance, and customer service assistance to City staff and systems users in the operation and use of client devices (desktops, laptops, tablets, SmartPhones, etc.) and City applications and information systems. Answers, evaluates and prioritizes incoming online, telephone, voice mail, e-mail and in-person reported incidents related to hardware, software and other technologies; sets priorities and assignment of incidents to resolve problems in the most expedient manner. Assists users with making requests for identifying the right equipment or systems for purchase or upgrade. Provides Citywide system alerts, outages or maintenance notices as needed. Routes and escalates service requests to the appropriate staff as needed. Performs as a member of a team, answering questions, sharing expertise, and contributes to team effectiveness. Performs responsibilities according to the IT Department's defined processes and procedures and Service Level Agreements (SLAs). CLIENT SUPPORT SPECIALIST II : Above, plus the following: Installs, configures and sets up client devices (desktops, laptops, tablets, Smartphones, etc.), client device software/applications, monitors, printers or other peripherals. Performs equipment and system setup, including necessary interconnections and performance monitoring. Provides City-wide information technology training standards; develops, coordinates and conducts new employee orientations regarding the City's software applications, use of client devices and data communications. Interacts with and assists Network Engineers / System Administrators in troubleshooting and diagnosing desktop computing and Local Area Network (LAN) and Wide Area Networks (WAN) problems. Interacts with and assists Programmer Analysts / Project Coordinators in troubleshooting and diagnosing reporting, department-specific and enterprise-wide applications issues. Maintains physical inventory of all end-point equipment and software. Maintains a cooperative working relationship with the public, users, other technical staff, vendors, supervisors and management. Works with IT staff to research, develop, test, and implement new technologies and projects. Monitors/safeguards security of data accordance to agency and IT security compliance. Develops and maintains technical system FAQs and how-to documentation within the IT knowledge base, to include creating/publishing new articles. Assists with the development, coordination and scheduling of in-house technical training, device and/or system user training, new user training, and assists with the preparation and conducting of demonstrations and training of new systems (applications or devices). Assists in the audits of IT services and equipment used by departments for reporting purposes. Participates on IT or Special Projects as needed. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, bending, kneeling, crawling, squatting and stooping in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination in performing computer installation and repair and preparing reports using a computer keyboard. Additionally, the position requires both near and far vision when repairing and installing computers and/or when reading written reports and work-related documents. Additionally, color vision is required to accurately interpret visual displays and voice and data wiring color code standards. The nature of the work and assignment requires the ability to climb ladders and work in small spaces. Acute hearing is required when communicating by telephone and in person. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Client Support Specialist I : Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer information systems, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in, systems administration, network systems administration, electronics technology, business information systems, computer science, information technology or related field; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, electronics technology, information technology or related field; OR CompTIA A+ certification AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist II: Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college, university or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in systems administration, network systems administration, electronics technology, business information systems, computer science, software information systems, information technology or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, information technology, informatics, web science, electronics technology, business information systems or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR CompTIA A+ certification AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist I : Knowledge of: · Principles and practices of customer service. Principles and practices of ITIL (IT Infrastructure Library). Familiarity of ITSM (IT Service Management) systems to include Incident/Problem Management, Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Principles and practices of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Principles and practices of computer, business or telecommunications operations, including network operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Principles, practices, methods and techniques of providing customer service, training and providing technical and functional support to end users. Methods and techniques of modern office business software programs, record keeping, report preparation, technical documentation and writing. Basic cybersecurity principles. Applicable security and data privacy practices and laws. Principles, practices, methods and techniques of providing customer service, IT training and providing technical and functional support to end users. Applicable industry and safety codes and standards. Office methods, procedures, software and equipment. Methods and techniques of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of software and hardware installation and repair. Principles and practices of assuring data security. Ability to: Communicate effectively, both orally and in writing; translate between technical and non-technical terms. Identify, analyze and define administrative and technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Effectively organize, prioritize and follow-up on work assignments in order to meet established deadlines. Provide excellent customer service. · Provide technical advice and consultation to City staff in person, online, over the telephone, or by email. Identify, analyze and resolve customer/user problems; take appropriate corrective action to problems; research technical materials to provide solutions to problems, or refer problems to appropriate staff. Learn complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze current and future training, data, voice, software/hardware requirements and needs; make appropriate recommendations; develop, present and evaluate training programs and new employee training sessions. Effectively interpret and explain applicable processes, regulations, information technology protocols and hardware/software application solutions to users; listen and communicate information to persons with a diverse background of knowledge and experience. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological changes as appropriate. Perform a variety of tasks in a consistent and accurate manner. Make sound decisions within established guidelines. Establish, maintain and promote positive and effective working relationships with employees, other agencies, public officials and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Respond to cybersecurity issues and remediate in a timely manner as instructed. Recognize, set and follow priorities to meet deadlines. Client Support Specialist II: Knowledge of: Above, plus the following: Intermediate knowledge of ITSM (IT Service Management) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Intermediate knowledge of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Client device (e.g., desktop, laptop, tablet, SmartPhone) hardware, operating systems, common office automation applications and desktop applications. Computer peripherals such as printers, copiers, multi-function devices (MFDs), scanners, plotters, and external storage devices. Intermediate knowledge of computer, business or telecommunications operations, including operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Intermediate knowledge of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of mentorship and effective working team environments. Ability to: Above, plus the following : Identify, analyze and define complex technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Provide technical advice and consultation to City staff in person or remotely (online, phone, email, etc.). Maintain and troubleshoot client device installations (desktops, laptops, tablets, SmartPhones) and resolve hardware and software problems. Install or modify client device installations, including connecting hardware to the network, installing software, transferring data and testing. Perform routine upgrades on City client devices and workstations, software and associated peripherals. Independently develop and coordinate effective administrative and business systems, programs and procedures. Effectively organize, prioritize and complete complex work assignments in an expedient and customer service orientation. Apply complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze cybersecurity issues and remediate in a timely manner as instructed. Assist in evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. · Lead staff or user training on technology solutions. Act as a team leader when necessary. Assist is evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. Lead staff or user training on new or existing technology solutions. Effectively interpret and explain applicable processes, regulations, IT protocols and hardware/software application solutions to users. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological or regulatory changes as appropriate. Exercise independent judgment and initiative to identify problems, analyze situations accurately, and take effective action Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles or other related documentation. Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles, newsletter articles and other related documentation. Make public presentations, as necessary. · Follow oral instructions, work with minimal supervision to accomplish goals and objectives and complete assigned project task on time. Plan effectively, prioritize requests and assignments and meet deadlines. Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS: Public sector employment or internship experience. Possession and maintenance of CompTIA A+ certification. Possession and maintenance of Information Technology Infrastructure Library ITIL certification. Possession and maintenance of one or more of the following: Microsoft Certifications or equivalent. Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Developer Associate Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Developer Associate Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Data Analyst Associate Microsoft Certified: Azure Data Scientist Associate Microsoft Certified: Azure Data Engineer Associate Microsoft Certified: Azure Database Administrator Associate Application and Selection Process If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 pm on Tuesday, April 16, 2024, or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov and click on JOBS . Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination scheduled for Wednesday , May 1, 2024 and Thursday, May 2, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the Information Technology Department tentatively scheduled for the week of May 6, 2024 . *Please note: Selection interviews will take place in-person at the City of Sunnyvale's City Hall. T he City does not provide any travel reimbursement or assistance. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Summary of Sunnyvale's Employees Association SEA For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 4/16/2024 5:00 PM Pacific
Mar 27, 2024
Full Time
Description CLIENT SUPPORT SPECIALIST I/II Regular Full Time Employment Opportunity Are you interested in a fast-paced work environment where you can support a variety of technologies and customers? If so, the Client Support Specialist position is for you! The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the City in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network infrastructure, emergency and non-emergency radios, desktops and laptops, mobile phones and tablets, audio and visual equipment, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City's operations effectively and efficiently. The City of Sunnyvale is currently recruiting for TWO Client Support Specialist I/II to further enhance our service delivery. Depending on the applicant qualifications, the position will be filled at the appropriate level/salary of either a Client Support Specialist I or Client Support Specialist II. The ideal candidate will serve as the first point of contact either in person, online, or over the telephone for the department by working directly with end users to resolve technology related questions and issues. In addition, this person will independently perform a variety of other support functions for the department, such as writing Knowledge Based Articles (KBA's), tracking Asset Management and inventory, setting up hardware for City Council and Planning Commission meetings and provide secondary support for cell phone management. DISTINGUISHING CHARACTERISTICS Client Support Specialist I is the entry-level classification for this job series. Initially, incumbents perform assigned duties under general supervision, while learning related standards, policies and procedures. Client Support Specialist I is distinguished from Client Support Specialist II by the performance of less than the full range of duties assigned to the Client Support Specialist II. As experience is gained, there is a greater independence of action within established guidelines. Client Support Specialist II is the next level classification in the series. Incumbents are expected to independently perform the full scope of duties associated with incident and problem resolution for end-user device or system issues, conference and training room technology, system access or security issues, peripheral, network communication systems, business knowledge of how systems and devices are used and tier two customer support. Client Support Specialist II is distinguished from the higher-level classification of Senior Client Support Specialist in that the Senior Client Support Specialist is the advanced journey level in the series responsible for more complex client support and implementations. Positions in this class are flexibly staffed and are normally filled by advancement from the Client Support Specialist I. Incumbents are not automatically promoted to the higher level; the needs of the department determine the level of assignment. Essential Job Functions (May include, but are not limited to, the following): CLIENT SUPPORT SPECIALIST I : Responds to incoming incidents and requests in a timely manner, tracks 100% of all customer contacts, researches questions and issues and resolves each interaction with customer satisfaction. Provides technical support and customer service assistance either in person, online, or over the telephone; refers problems to appropriate staff as needed. Assists with the resolution of technology problems reported by City staff and system users with standard computer tools such as remote access applications, desktop management appliances, the City's business applications, and other office automation/desktop software products. Escalates incidents to higher level support personnel when appropriate in a timely manner. Provides solutions to frequently occurring problems and documents this in the ITSM knowledgebase, maintains and updates articles within the knowledgebase. Responsible for updating and maintaining the City's IT asset management inventory. Performs routine and preventive maintenance of all client devices, including printers, file systems, telephones and related equipment to ensure uninterrupted and optimum system performance. Completes service requests in a timely manner and provides support to end-users. May provide information technology training including new employee orientations regarding the City's software applications and voice, radio and/or data communications equipment. Provides technical support, including testing and equipment maintenance for in-person and virtual meetings in the City Council chambers. Provides technical direction, guidance, and customer service assistance to City staff and systems users in the operation and use of client devices (desktops, laptops, tablets, SmartPhones, etc.) and City applications and information systems. Answers, evaluates and prioritizes incoming online, telephone, voice mail, e-mail and in-person reported incidents related to hardware, software and other technologies; sets priorities and assignment of incidents to resolve problems in the most expedient manner. Assists users with making requests for identifying the right equipment or systems for purchase or upgrade. Provides Citywide system alerts, outages or maintenance notices as needed. Routes and escalates service requests to the appropriate staff as needed. Performs as a member of a team, answering questions, sharing expertise, and contributes to team effectiveness. Performs responsibilities according to the IT Department's defined processes and procedures and Service Level Agreements (SLAs). CLIENT SUPPORT SPECIALIST II : Above, plus the following: Installs, configures and sets up client devices (desktops, laptops, tablets, Smartphones, etc.), client device software/applications, monitors, printers or other peripherals. Performs equipment and system setup, including necessary interconnections and performance monitoring. Provides City-wide information technology training standards; develops, coordinates and conducts new employee orientations regarding the City's software applications, use of client devices and data communications. Interacts with and assists Network Engineers / System Administrators in troubleshooting and diagnosing desktop computing and Local Area Network (LAN) and Wide Area Networks (WAN) problems. Interacts with and assists Programmer Analysts / Project Coordinators in troubleshooting and diagnosing reporting, department-specific and enterprise-wide applications issues. Maintains physical inventory of all end-point equipment and software. Maintains a cooperative working relationship with the public, users, other technical staff, vendors, supervisors and management. Works with IT staff to research, develop, test, and implement new technologies and projects. Monitors/safeguards security of data accordance to agency and IT security compliance. Develops and maintains technical system FAQs and how-to documentation within the IT knowledge base, to include creating/publishing new articles. Assists with the development, coordination and scheduling of in-house technical training, device and/or system user training, new user training, and assists with the preparation and conducting of demonstrations and training of new systems (applications or devices). Assists in the audits of IT services and equipment used by departments for reporting purposes. Participates on IT or Special Projects as needed. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, bending, kneeling, crawling, squatting and stooping in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination in performing computer installation and repair and preparing reports using a computer keyboard. Additionally, the position requires both near and far vision when repairing and installing computers and/or when reading written reports and work-related documents. Additionally, color vision is required to accurately interpret visual displays and voice and data wiring color code standards. The nature of the work and assignment requires the ability to climb ladders and work in small spaces. Acute hearing is required when communicating by telephone and in person. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Client Support Specialist I : Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer information systems, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in, systems administration, network systems administration, electronics technology, business information systems, computer science, information technology or related field; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, electronics technology, information technology or related field; OR CompTIA A+ certification AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist II: Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college, university or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in systems administration, network systems administration, electronics technology, business information systems, computer science, software information systems, information technology or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, information technology, informatics, web science, electronics technology, business information systems or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR CompTIA A+ certification AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist I : Knowledge of: · Principles and practices of customer service. Principles and practices of ITIL (IT Infrastructure Library). Familiarity of ITSM (IT Service Management) systems to include Incident/Problem Management, Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Principles and practices of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Principles and practices of computer, business or telecommunications operations, including network operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Principles, practices, methods and techniques of providing customer service, training and providing technical and functional support to end users. Methods and techniques of modern office business software programs, record keeping, report preparation, technical documentation and writing. Basic cybersecurity principles. Applicable security and data privacy practices and laws. Principles, practices, methods and techniques of providing customer service, IT training and providing technical and functional support to end users. Applicable industry and safety codes and standards. Office methods, procedures, software and equipment. Methods and techniques of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of software and hardware installation and repair. Principles and practices of assuring data security. Ability to: Communicate effectively, both orally and in writing; translate between technical and non-technical terms. Identify, analyze and define administrative and technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Effectively organize, prioritize and follow-up on work assignments in order to meet established deadlines. Provide excellent customer service. · Provide technical advice and consultation to City staff in person, online, over the telephone, or by email. Identify, analyze and resolve customer/user problems; take appropriate corrective action to problems; research technical materials to provide solutions to problems, or refer problems to appropriate staff. Learn complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze current and future training, data, voice, software/hardware requirements and needs; make appropriate recommendations; develop, present and evaluate training programs and new employee training sessions. Effectively interpret and explain applicable processes, regulations, information technology protocols and hardware/software application solutions to users; listen and communicate information to persons with a diverse background of knowledge and experience. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological changes as appropriate. Perform a variety of tasks in a consistent and accurate manner. Make sound decisions within established guidelines. Establish, maintain and promote positive and effective working relationships with employees, other agencies, public officials and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Respond to cybersecurity issues and remediate in a timely manner as instructed. Recognize, set and follow priorities to meet deadlines. Client Support Specialist II: Knowledge of: Above, plus the following: Intermediate knowledge of ITSM (IT Service Management) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Intermediate knowledge of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Client device (e.g., desktop, laptop, tablet, SmartPhone) hardware, operating systems, common office automation applications and desktop applications. Computer peripherals such as printers, copiers, multi-function devices (MFDs), scanners, plotters, and external storage devices. Intermediate knowledge of computer, business or telecommunications operations, including operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Intermediate knowledge of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of mentorship and effective working team environments. Ability to: Above, plus the following : Identify, analyze and define complex technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Provide technical advice and consultation to City staff in person or remotely (online, phone, email, etc.). Maintain and troubleshoot client device installations (desktops, laptops, tablets, SmartPhones) and resolve hardware and software problems. Install or modify client device installations, including connecting hardware to the network, installing software, transferring data and testing. Perform routine upgrades on City client devices and workstations, software and associated peripherals. Independently develop and coordinate effective administrative and business systems, programs and procedures. Effectively organize, prioritize and complete complex work assignments in an expedient and customer service orientation. Apply complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze cybersecurity issues and remediate in a timely manner as instructed. Assist in evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. · Lead staff or user training on technology solutions. Act as a team leader when necessary. Assist is evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. Lead staff or user training on new or existing technology solutions. Effectively interpret and explain applicable processes, regulations, IT protocols and hardware/software application solutions to users. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological or regulatory changes as appropriate. Exercise independent judgment and initiative to identify problems, analyze situations accurately, and take effective action Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles or other related documentation. Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles, newsletter articles and other related documentation. Make public presentations, as necessary. · Follow oral instructions, work with minimal supervision to accomplish goals and objectives and complete assigned project task on time. Plan effectively, prioritize requests and assignments and meet deadlines. Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS: Public sector employment or internship experience. Possession and maintenance of CompTIA A+ certification. Possession and maintenance of Information Technology Infrastructure Library ITIL certification. Possession and maintenance of one or more of the following: Microsoft Certifications or equivalent. Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Developer Associate Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Developer Associate Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Data Analyst Associate Microsoft Certified: Azure Data Scientist Associate Microsoft Certified: Azure Data Engineer Associate Microsoft Certified: Azure Database Administrator Associate Application and Selection Process If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 pm on Tuesday, April 16, 2024, or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov and click on JOBS . Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination scheduled for Wednesday , May 1, 2024 and Thursday, May 2, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the Information Technology Department tentatively scheduled for the week of May 6, 2024 . *Please note: Selection interviews will take place in-person at the City of Sunnyvale's City Hall. T he City does not provide any travel reimbursement or assistance. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Summary of Sunnyvale's Employees Association SEA For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 4/16/2024 5:00 PM Pacific
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits Salary Range: $5,025.00 per month to $7,159.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,276.00 per month to $6,000.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Student Services Professional III, Exempt About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position This is a temporary, full-time, grant funded position through December 31, 2024, with the possibility of re-appointment for a maximum of three years from the date of hire. Project IMPACT, a Student Support Services (SSS) Program, is funded through the TRIO division of the United States Department of Education. The SSS program is a five-year grant (2020-2025). This position opening is available through December 31, 2024, with the possibility of reappointment for a maximum of three years from the date of hire. Project IMPACT provides undergraduate students with disabilities non-mandated support services, including academic advising, career planning, subject specific tutoring, support with the financial aid process, support with the graduate school application process, academic wellness counseling, assistive technology training, academic skills development, and personal finance skill development. The intent of this program is to provide services to increase retention, student GPAs and graduation rates of students with disabilities. Project IMPACT provides these enhanced academic support services to 100+ students with disabilities. The primary purpose of this position is to provide academic advising and academic wellness counseling to participating students. The Academic Success & Wellness Counselor supports students in completing their post-secondary education by providing targeted advice related to class selection, the development of educational plans and monitors the academic progress of students in the program. Furthermore, the Academic Success & Wellness Counselor provides academic wellness counseling to support students in the development of non-cognitive skills including academic & realistic self-appraisal, growth mindset, locus of control, positive self-concept, motivation and long-term goal setting. This position will function as a team member of Project IMPACT and will assist the Project IMPACT Program Coordinator with carrying out the requirements of the grant. Responsibilities Direct Services to Students Academic Advising: Provide academic advising to participants including support with course selection each term and the development of long-term educational plans. Provide academic advising related to withdrawals, plans for recovering from academic probation and avoiding academic disqualification. Offer advice that takes into consideration students’ financial aid status, participation with the Department of Rehabilitation, personal learning preferences, learning strengths and challenges, and disability management strategies as it relates to course load and course selection. Monitor students’ grades and academic progress towards graduation. Monitor barriers to students’ ability to enroll or continue to make academic progress (academic holds, financial holds, etc.). Attend regular university-wide meetings that support the function of academic advising. Develop a close working relationship with the General Education Office and Academic Advising and Career Education (AACE) Office. Collaborate with the Department of Rehabilitation if a student is a client. Provide support to students with graduate school applications. Academic Wellness Counseling: Provide general educational and emotional support to students as it relates to their academic experience. While academic wellness counseling is not therapy, the Academic Success and Wellness Counselor supports students with academic & realistic self-appraisal, growth mindset, locus of control, positive self-concept, anxiety, managing interpersonal conflicts, developing a support network, developing plans of self-support, motivation and long term goal setting. Conduct workshops for students on the above mentioned topics. Conduct trainings for part-time staff on the above mentioned topics and help facilitate a culture of growth mindset. Participate in the development of a nurturing team-focused culture. Inform Accessibility Services Director immediately of participants at risk to harm self or others. Individual Support Plan Development: In collaboration with the Program Coordinator, support students in developing Individual Support Plans which serve as a guide for how students should engage with the various services offered by the program, given their unique needs. Identify students at risk for not persisting, including using CSUEB’s early alert system in Bay Adviser. Help students revise their support plans accordingly. Coordinate with other departments and agencies as needed to support students in finding and making use of additional resources. Financial Aid Advising: Support students in completing all necessary applications for Financial Aid, including the FAFSA, the Cal State East Bay financial aid verification process and scholarship applications. Support students with completing financial aid appeals as needed. Develop a strong working relationship with the Financial Aid Office personnel to maintain understanding of the financial aid process, student requirements for meeting academic progress standards, and required student-submitted financial aid documentation. Record Keeping and Reporting: The Academic Success and Wellness Counselor is expected to keep accurate and timely case notes and maintain accurate student information in program software including Blumen and Accommodate. Support with Maintenance of Program Collaborate with other campus departments including Accessibility Services, various academic departments, the General Education Office, Academic Advising and Career Education, Housing and Financial Aid to educate the campus community about Project IMPACT. With the Program Coordinator, recruit, interview and select new students to join the program each summer. Attend outreach events for student recruitment as needed. Support other program staff with the coordination of the tutoring service and provide subject-specific tutoring if needed. Support the work of the Program Coordinator in meeting all programmatic objectives as outlined in the grant. Carry out the requirements of the grant and assist the Program Coordinator in monitoring compliance with state and federal regulations, maintaining accurate student records and other administrative tasks as needed. Attend TRIO trainings as needed to remain aware of best practices for TRIO service delivery. Other Duties as Assigned Minimum Qualifications Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A Master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A Doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned. General knowledge of individual counseling techniques. General knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters. Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature. Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action. Carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Required Qualifications General knowledge of the principles, practices and trends of the Student Services field. General knowledge of individual counseling techniques. Ability to analyze complex situations accurately and adopt effective courses of action. Advise students on complex student-related matters and determine appropriate courses of action. Carry out a variety of professionally complex assignments without detailed instructions. Knowledge of various types of disabilities including physical and mental health disabilities, learning disabilities, and developmental disabilities including Autism. An understanding of the financial aid process, general student requirements for meeting academic progress standards, and general knowledge of typical graduation/ general education requirements. Knowledge of legally mandated services to students with disabilities under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act. Knowledge of laws and ethics related to counseling. Experience providing services to students in a higher education environment, including case management in an academic coaching, counseling, advisor or related role. Competent in working with students in distress, including students with significant mental health challenges and knowledge of related protocols for student and campus safety. Strong ability to communicate effectively with diverse students, faculty, staff and community members. Proactive problem solving skills. General competence with software packages such as Microsoft Office Suite and academic support software packages. Experience with counseling theory and practice, intake interview techniques, and group facilitation skills. Preferred Skills and Knowledge A Master’s degree in Counseling, Educational Psychology, Psychology, Social Work, Special Education or related field. Experience working with students with disabilities in a higher education setting is strongly preferred. Experience working with students with disabilities, low-socioeconomic status, or first generation college students. Previous experience with TRIO programs. Specific knowledge of Cal State East Bay requirements for General Education, graduation and financial aid. Experience with Blumen Software, PeopleSoft, Accommodate, and/or Bay Advisor. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Jan 19 2024 Pacific Standard Time Applications close: May 19 2024 Pacific Daylight Time Closing Date/Time:
Mar 07, 2024
Salary and Benefits Salary Range: $5,025.00 per month to $7,159.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,276.00 per month to $6,000.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Student Services Professional III, Exempt About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position This is a temporary, full-time, grant funded position through December 31, 2024, with the possibility of re-appointment for a maximum of three years from the date of hire. Project IMPACT, a Student Support Services (SSS) Program, is funded through the TRIO division of the United States Department of Education. The SSS program is a five-year grant (2020-2025). This position opening is available through December 31, 2024, with the possibility of reappointment for a maximum of three years from the date of hire. Project IMPACT provides undergraduate students with disabilities non-mandated support services, including academic advising, career planning, subject specific tutoring, support with the financial aid process, support with the graduate school application process, academic wellness counseling, assistive technology training, academic skills development, and personal finance skill development. The intent of this program is to provide services to increase retention, student GPAs and graduation rates of students with disabilities. Project IMPACT provides these enhanced academic support services to 100+ students with disabilities. The primary purpose of this position is to provide academic advising and academic wellness counseling to participating students. The Academic Success & Wellness Counselor supports students in completing their post-secondary education by providing targeted advice related to class selection, the development of educational plans and monitors the academic progress of students in the program. Furthermore, the Academic Success & Wellness Counselor provides academic wellness counseling to support students in the development of non-cognitive skills including academic & realistic self-appraisal, growth mindset, locus of control, positive self-concept, motivation and long-term goal setting. This position will function as a team member of Project IMPACT and will assist the Project IMPACT Program Coordinator with carrying out the requirements of the grant. Responsibilities Direct Services to Students Academic Advising: Provide academic advising to participants including support with course selection each term and the development of long-term educational plans. Provide academic advising related to withdrawals, plans for recovering from academic probation and avoiding academic disqualification. Offer advice that takes into consideration students’ financial aid status, participation with the Department of Rehabilitation, personal learning preferences, learning strengths and challenges, and disability management strategies as it relates to course load and course selection. Monitor students’ grades and academic progress towards graduation. Monitor barriers to students’ ability to enroll or continue to make academic progress (academic holds, financial holds, etc.). Attend regular university-wide meetings that support the function of academic advising. Develop a close working relationship with the General Education Office and Academic Advising and Career Education (AACE) Office. Collaborate with the Department of Rehabilitation if a student is a client. Provide support to students with graduate school applications. Academic Wellness Counseling: Provide general educational and emotional support to students as it relates to their academic experience. While academic wellness counseling is not therapy, the Academic Success and Wellness Counselor supports students with academic & realistic self-appraisal, growth mindset, locus of control, positive self-concept, anxiety, managing interpersonal conflicts, developing a support network, developing plans of self-support, motivation and long term goal setting. Conduct workshops for students on the above mentioned topics. Conduct trainings for part-time staff on the above mentioned topics and help facilitate a culture of growth mindset. Participate in the development of a nurturing team-focused culture. Inform Accessibility Services Director immediately of participants at risk to harm self or others. Individual Support Plan Development: In collaboration with the Program Coordinator, support students in developing Individual Support Plans which serve as a guide for how students should engage with the various services offered by the program, given their unique needs. Identify students at risk for not persisting, including using CSUEB’s early alert system in Bay Adviser. Help students revise their support plans accordingly. Coordinate with other departments and agencies as needed to support students in finding and making use of additional resources. Financial Aid Advising: Support students in completing all necessary applications for Financial Aid, including the FAFSA, the Cal State East Bay financial aid verification process and scholarship applications. Support students with completing financial aid appeals as needed. Develop a strong working relationship with the Financial Aid Office personnel to maintain understanding of the financial aid process, student requirements for meeting academic progress standards, and required student-submitted financial aid documentation. Record Keeping and Reporting: The Academic Success and Wellness Counselor is expected to keep accurate and timely case notes and maintain accurate student information in program software including Blumen and Accommodate. Support with Maintenance of Program Collaborate with other campus departments including Accessibility Services, various academic departments, the General Education Office, Academic Advising and Career Education, Housing and Financial Aid to educate the campus community about Project IMPACT. With the Program Coordinator, recruit, interview and select new students to join the program each summer. Attend outreach events for student recruitment as needed. Support other program staff with the coordination of the tutoring service and provide subject-specific tutoring if needed. Support the work of the Program Coordinator in meeting all programmatic objectives as outlined in the grant. Carry out the requirements of the grant and assist the Program Coordinator in monitoring compliance with state and federal regulations, maintaining accurate student records and other administrative tasks as needed. Attend TRIO trainings as needed to remain aware of best practices for TRIO service delivery. Other Duties as Assigned Minimum Qualifications Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A Master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A Doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned. General knowledge of individual counseling techniques. General knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters. Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature. Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action. Carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Required Qualifications General knowledge of the principles, practices and trends of the Student Services field. General knowledge of individual counseling techniques. Ability to analyze complex situations accurately and adopt effective courses of action. Advise students on complex student-related matters and determine appropriate courses of action. Carry out a variety of professionally complex assignments without detailed instructions. Knowledge of various types of disabilities including physical and mental health disabilities, learning disabilities, and developmental disabilities including Autism. An understanding of the financial aid process, general student requirements for meeting academic progress standards, and general knowledge of typical graduation/ general education requirements. Knowledge of legally mandated services to students with disabilities under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act. Knowledge of laws and ethics related to counseling. Experience providing services to students in a higher education environment, including case management in an academic coaching, counseling, advisor or related role. Competent in working with students in distress, including students with significant mental health challenges and knowledge of related protocols for student and campus safety. Strong ability to communicate effectively with diverse students, faculty, staff and community members. Proactive problem solving skills. General competence with software packages such as Microsoft Office Suite and academic support software packages. Experience with counseling theory and practice, intake interview techniques, and group facilitation skills. Preferred Skills and Knowledge A Master’s degree in Counseling, Educational Psychology, Psychology, Social Work, Special Education or related field. Experience working with students with disabilities in a higher education setting is strongly preferred. Experience working with students with disabilities, low-socioeconomic status, or first generation college students. Previous experience with TRIO programs. Specific knowledge of Cal State East Bay requirements for General Education, graduation and financial aid. Experience with Blumen Software, PeopleSoft, Accommodate, and/or Bay Advisor. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Jan 19 2024 Pacific Standard Time Applications close: May 19 2024 Pacific Daylight Time Closing Date/Time:
MASSACHUSETTS TRIAL COURT
Clinton, Massachusetts, United States
Title: MPS - Cross Departmental Intern - MTOC Starting Pay: $20 an hour Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long-term positive change. Notes: Please upload a resume during the application process Position Summary: Under the supervision and guidance of the Office of the Commissioner of Probation, the intern will work on various assignments that will involve the administration and development of the Massachusetts Probation Services, including an 8-10-week schedule that introduces the intern to various departments across MPS. The intern should be able to provide a broad range of skilled administrative and technical support. Intern’s daily duties may include, but are not limited to, the following: Week 1: June 10 - 14, 2024 Information Services Division: Work alongside ISD in supporting technology initiatives across MPS. ISD works to bridge the gap between the current status quo and overarching strategic planning priorities via (1) The deployment of technology tools and resources, (2) responsible project management, and (3) high-quality data analytics. ISD will onboard the interns and work with them to gain access to our buildings, and systems, provide log-on credentials, as well as complete HR paperwork, and mandatory training, and comply with security procedures. After this week is over, the intern will have the equipment and security clearance to take part in several exciting opportunities across MPS. ISD will also remain as the primary contact and will have weekly Zoom check-ins with the interns. MTOC, 55 Green Street Clinton, MA 01510 Week 2: June 17 -21 Training Division: The MPS Training Division works collaboratively to deliver education and training programs supporting our workforce in the development of the knowledge, skills, and abilities required to fulfill our mission. During this week interns will help coordinate the week of events, help maintain accurate attendance records, and collect, organize, and report feedback. MTOC, 55 Green Street Clinton, MA 01510 Weeks 3-5: June 24 - July 12, 2024 Field Services: There are 105 local-level probation offices within five of the seven court departments. You can find probation offices in the Boston Municipal Courts, District Courts, Juvenile Courts, Probate and Family Courts, and Superior Courts. Tasks may include assisting in day-to-day office duties while learning the difference between the court departments. This opportunity will provide hands-on experience working with probation officers who are responsible for the daily supervision of approximately 64,000 probationers across the commonwealth. Adult Court: Clinton District Court - 300 Boylston Street, Clinton 01510 Juvenile Court: Worcester Juvenile Court - 225 Main Street, Worcester 01608 Family Court: Worcester Probate and Family Court -225 Main Street, Worcester 01608 Learn about the Field Services Division | Mass.gov Week 6 : July 15-19, 2024 ELMO: Electronic Monitoring will host an intern mid-summer. They will get a fresh look into the structure, control, and accountability of over 6,000 defendants/probationers. Learn about GPS monitoring and portable breath-testing devices. MTOC: 55 Green Street, Clinton, MA 01510 Learn about the Electronic Monitoring Program | Mass.gov Week 7 : July 22-26 Victim Services Unit: Shadow a coordinator and learn more about victims/survivors and grant funding. Serving nearly 4,000 victims and families over the past year, the VSU is essential to achieving our mission and vision. The VSU is partially funded through VOCA (Victims of Crime Act) funding. MTOC: 55 Green Street, Clinton, MA 01510 and Local Courthouse About the Massachusetts Probation Service Victim Services Unit | Mass.gov Week 8: July 29- August 2, 2024 Community Justice Support Centers: Learn how MPS incorporates evidence-based practices to reduce recidivism via high-quality sentencing, re-entry, and pretrial treatment. Spend a week onsite a CJSC and assist the team in enrolling clients into programs, including 1. cognitive behavioral treatment for Substance Use Disorder and to improve decision-making, 2. employment counseling, and 3. Adult Basic Education; GED/HiSET, and post-secondary preparation. Framingham CJSC: 298 Howard Street, Framingham, 01702 Find out how Community Justice Support Centers work | Mass.gov Week 9: August 5 - 9, 2024 Administrative Supervision Unit: The ASU was created as an innovative approach to managing OUI cases so that Probation Officers can focus on their highest-risk cases. During this week, the intern will provide a broad range of skilled administrative support, while learning about the support this team provides while managing OUI cases across the state. MTOC: 55 Green Street, Clinton, MA 01510 Dates TBD Digital Forensics Unit: The Digital Forensics team, made up of forensic examiners, provides effective, evidence-based monitoring of the electronic devices used by probationers pursuant to court-ordered search conditions. The Digital Forensics team will invite interns to local courts where they are scheduled to conduct these searches. Dates, locations, and times will be scheduled in week 1 of the internship based on the court calendars. Minimum Requirements: • Working towards a bachelor’s degree (or graduate degree, etc.) from an accredited college or university, concentration in Criminal Justice (preferred) • Knowledge of computer software and case management systems. • Strong attention to detail. • Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges and other officials, and to maintain effective working relationships. • Ability to communicate clearly and effectively in oral and written forms, including the ability to communicate technical information to non-technical people. • Ability to work independently and as part of a team. • Ability to travel across the Commonwealth. Closing Date/Time: 2024-06-26
Mar 15, 2024
Full Time
Title: MPS - Cross Departmental Intern - MTOC Starting Pay: $20 an hour Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long-term positive change. Notes: Please upload a resume during the application process Position Summary: Under the supervision and guidance of the Office of the Commissioner of Probation, the intern will work on various assignments that will involve the administration and development of the Massachusetts Probation Services, including an 8-10-week schedule that introduces the intern to various departments across MPS. The intern should be able to provide a broad range of skilled administrative and technical support. Intern’s daily duties may include, but are not limited to, the following: Week 1: June 10 - 14, 2024 Information Services Division: Work alongside ISD in supporting technology initiatives across MPS. ISD works to bridge the gap between the current status quo and overarching strategic planning priorities via (1) The deployment of technology tools and resources, (2) responsible project management, and (3) high-quality data analytics. ISD will onboard the interns and work with them to gain access to our buildings, and systems, provide log-on credentials, as well as complete HR paperwork, and mandatory training, and comply with security procedures. After this week is over, the intern will have the equipment and security clearance to take part in several exciting opportunities across MPS. ISD will also remain as the primary contact and will have weekly Zoom check-ins with the interns. MTOC, 55 Green Street Clinton, MA 01510 Week 2: June 17 -21 Training Division: The MPS Training Division works collaboratively to deliver education and training programs supporting our workforce in the development of the knowledge, skills, and abilities required to fulfill our mission. During this week interns will help coordinate the week of events, help maintain accurate attendance records, and collect, organize, and report feedback. MTOC, 55 Green Street Clinton, MA 01510 Weeks 3-5: June 24 - July 12, 2024 Field Services: There are 105 local-level probation offices within five of the seven court departments. You can find probation offices in the Boston Municipal Courts, District Courts, Juvenile Courts, Probate and Family Courts, and Superior Courts. Tasks may include assisting in day-to-day office duties while learning the difference between the court departments. This opportunity will provide hands-on experience working with probation officers who are responsible for the daily supervision of approximately 64,000 probationers across the commonwealth. Adult Court: Clinton District Court - 300 Boylston Street, Clinton 01510 Juvenile Court: Worcester Juvenile Court - 225 Main Street, Worcester 01608 Family Court: Worcester Probate and Family Court -225 Main Street, Worcester 01608 Learn about the Field Services Division | Mass.gov Week 6 : July 15-19, 2024 ELMO: Electronic Monitoring will host an intern mid-summer. They will get a fresh look into the structure, control, and accountability of over 6,000 defendants/probationers. Learn about GPS monitoring and portable breath-testing devices. MTOC: 55 Green Street, Clinton, MA 01510 Learn about the Electronic Monitoring Program | Mass.gov Week 7 : July 22-26 Victim Services Unit: Shadow a coordinator and learn more about victims/survivors and grant funding. Serving nearly 4,000 victims and families over the past year, the VSU is essential to achieving our mission and vision. The VSU is partially funded through VOCA (Victims of Crime Act) funding. MTOC: 55 Green Street, Clinton, MA 01510 and Local Courthouse About the Massachusetts Probation Service Victim Services Unit | Mass.gov Week 8: July 29- August 2, 2024 Community Justice Support Centers: Learn how MPS incorporates evidence-based practices to reduce recidivism via high-quality sentencing, re-entry, and pretrial treatment. Spend a week onsite a CJSC and assist the team in enrolling clients into programs, including 1. cognitive behavioral treatment for Substance Use Disorder and to improve decision-making, 2. employment counseling, and 3. Adult Basic Education; GED/HiSET, and post-secondary preparation. Framingham CJSC: 298 Howard Street, Framingham, 01702 Find out how Community Justice Support Centers work | Mass.gov Week 9: August 5 - 9, 2024 Administrative Supervision Unit: The ASU was created as an innovative approach to managing OUI cases so that Probation Officers can focus on their highest-risk cases. During this week, the intern will provide a broad range of skilled administrative support, while learning about the support this team provides while managing OUI cases across the state. MTOC: 55 Green Street, Clinton, MA 01510 Dates TBD Digital Forensics Unit: The Digital Forensics team, made up of forensic examiners, provides effective, evidence-based monitoring of the electronic devices used by probationers pursuant to court-ordered search conditions. The Digital Forensics team will invite interns to local courts where they are scheduled to conduct these searches. Dates, locations, and times will be scheduled in week 1 of the internship based on the court calendars. Minimum Requirements: • Working towards a bachelor’s degree (or graduate degree, etc.) from an accredited college or university, concentration in Criminal Justice (preferred) • Knowledge of computer software and case management systems. • Strong attention to detail. • Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges and other officials, and to maintain effective working relationships. • Ability to communicate clearly and effectively in oral and written forms, including the ability to communicate technical information to non-technical people. • Ability to work independently and as part of a team. • Ability to travel across the Commonwealth. Closing Date/Time: 2024-06-26
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: MPS - Cross Departmental Intern - OCP Starting Pay: $20 an hour Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long-term positive change. Notes: Please upload a resume during the application process Position Summary: Under the supervision and guidance of the Office of the Commissioner of Probation, the intern will work on various assignments that will involve the administration and development of the Massachusetts Probation Services, specifically an 8 to 10-week schedule that introduces the intern to various departments across MPS. The intern should be able to provide a broad range of skilled administrative and technical support. Intern’s daily duties may include, but are not limited to, the following: Week 1: June 10 - 14 Information Services Division: Work alongside ISD in supporting technology initiatives across MPS. ISD works to bridge the gap between the current status quo and overarching strategic planning priorities via (1) The deployment of technology tools and resources, (2) responsible project management, and (3) high-quality data analytics. ISD will onboard the interns and work with them to gain access to our buildings, and systems, provide log-on credentials, as well as complete HR paperwork, and mandatory training, and comply with security procedures. After this week is over, the intern will have the equipment and security clearance to take part in several exciting opportunities across MPS. ISD will also remain as the primary contact and will have weekly Zoom check-ins with the interns. OCP, 1 Ashburton Place, Room 405, Boston, MA 02108 Week 2: June 17 -21 Records: The records unit, is responsible for maintaining the accuracy of criminal records across the state of Massachusetts. During your time with the records unit, the intern will learn how to access criminal records, read, and review details for accuracy, and determine eligibility for Sealing or Expungement of a record. OCP, 1 Ashburton Place, Room 405, Boston, MA 02108 Criminal Records | Mass.gov Weeks 3-5: June 24 - July 12, 2024 Field Services: There are 105 local-level probation offices within five of the seven court departments. You can find probation offices in the Boston Municipal Courts, District Courts, Juvenile Courts, Probate and Family Courts, and Superior Courts. Tasks may include assisting in day-to-day office duties while learning the court departments’ differences. This opportunity will provide hands-on experience working with probation officers who are responsible for the daily supervision of approximately 64,000 probationers across the commonwealth. Adult Court: Suffolk Superior Court: 3 Pemberton Square Boston, MA 02108 Juvenile Court: Boston Juvenile Court -24 New Chardon St. Boston, MA 02114 Family Court: Suffolk Probate and Family Court Local Courthouse -24 New Chardon St. Boston , MA 02114 Week 6: July 15-19 Research & Development: The research team maintains the database for the MPS Performance Metrics and prepares and disseminates reports related to performance metrics. During this week the intern will assist in the timely and accurate collection, maintenance, analysis, and reporting of statistical data. OCP, 1 Ashburton Place, Room 405, Boston, MA 02108 Week 7 : July 22-26 Victim Services Unit: Shadow a coordinator and learn more about victims/survivors and grant funding. Serving nearly 4,000 victims and families over the past year, the VSU is essential to achieving our mission and vision. The VSU is partially funded through VOCA (Victims of Crime Act) funding. OCP, 1 Ashburton Place, Room 405, Boston, MA 02108 About the Massachusetts Probation Service Victim Services Unit | Mass.gov Week 8: July 29- August 2 Community Justice Support Centers: Learn how MPS incorporates evidence-based practices to reduce recidivism via high-quality sentencing, re-entry, and pretrial treatment. Spend a week onsite a CJSC and assist the team in enrolling clients into programs, including 1. cognitive behavioral treatment for Substance Use Disorder and to improve decision-making, 2. employment counseling, and 3. Adult Basic Education; GED/HiSET, and post-secondary preparation. Boston Community Justice Support Center - 78 Amory Street, Boston, MA 02119 Find out how Community Justice Support Centers work | Mass.gov Dates to be Determined: Digital Forensics Unit: The Digital Forensics team, made up of forensic examiners, provides effective, evidence-based monitoring of the electronic devices used by probationers pursuant to court-ordered search conditions. The Digital Forensics team will invite interns to local courts where they are scheduled to conduct these searches. Dates, locations, and times will be scheduled in week 1 of the internship based on the court calendars. Minimum Requirements: • Working towards a bachelor’s degree (or graduate degree, etc.) from an accredited college or university, concentration in Criminal Justice (preferred) • Knowledge of computer software and case management systems. • Strong attention to detail. • Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges and other officials, and to maintain effective working relationships. • Ability to communicate clearly and effectively in oral and written forms, including the ability to communicate technical information to non-technical people. • Ability to work independently and as part of a team. • Ability to travel across the Commonwealth. • Ability to travel across the Commonwealth. Closing Date/Time: 2024-06-26
Mar 15, 2024
Full Time
Title: MPS - Cross Departmental Intern - OCP Starting Pay: $20 an hour Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long-term positive change. Notes: Please upload a resume during the application process Position Summary: Under the supervision and guidance of the Office of the Commissioner of Probation, the intern will work on various assignments that will involve the administration and development of the Massachusetts Probation Services, specifically an 8 to 10-week schedule that introduces the intern to various departments across MPS. The intern should be able to provide a broad range of skilled administrative and technical support. Intern’s daily duties may include, but are not limited to, the following: Week 1: June 10 - 14 Information Services Division: Work alongside ISD in supporting technology initiatives across MPS. ISD works to bridge the gap between the current status quo and overarching strategic planning priorities via (1) The deployment of technology tools and resources, (2) responsible project management, and (3) high-quality data analytics. ISD will onboard the interns and work with them to gain access to our buildings, and systems, provide log-on credentials, as well as complete HR paperwork, and mandatory training, and comply with security procedures. After this week is over, the intern will have the equipment and security clearance to take part in several exciting opportunities across MPS. ISD will also remain as the primary contact and will have weekly Zoom check-ins with the interns. OCP, 1 Ashburton Place, Room 405, Boston, MA 02108 Week 2: June 17 -21 Records: The records unit, is responsible for maintaining the accuracy of criminal records across the state of Massachusetts. During your time with the records unit, the intern will learn how to access criminal records, read, and review details for accuracy, and determine eligibility for Sealing or Expungement of a record. OCP, 1 Ashburton Place, Room 405, Boston, MA 02108 Criminal Records | Mass.gov Weeks 3-5: June 24 - July 12, 2024 Field Services: There are 105 local-level probation offices within five of the seven court departments. You can find probation offices in the Boston Municipal Courts, District Courts, Juvenile Courts, Probate and Family Courts, and Superior Courts. Tasks may include assisting in day-to-day office duties while learning the court departments’ differences. This opportunity will provide hands-on experience working with probation officers who are responsible for the daily supervision of approximately 64,000 probationers across the commonwealth. Adult Court: Suffolk Superior Court: 3 Pemberton Square Boston, MA 02108 Juvenile Court: Boston Juvenile Court -24 New Chardon St. Boston, MA 02114 Family Court: Suffolk Probate and Family Court Local Courthouse -24 New Chardon St. Boston , MA 02114 Week 6: July 15-19 Research & Development: The research team maintains the database for the MPS Performance Metrics and prepares and disseminates reports related to performance metrics. During this week the intern will assist in the timely and accurate collection, maintenance, analysis, and reporting of statistical data. OCP, 1 Ashburton Place, Room 405, Boston, MA 02108 Week 7 : July 22-26 Victim Services Unit: Shadow a coordinator and learn more about victims/survivors and grant funding. Serving nearly 4,000 victims and families over the past year, the VSU is essential to achieving our mission and vision. The VSU is partially funded through VOCA (Victims of Crime Act) funding. OCP, 1 Ashburton Place, Room 405, Boston, MA 02108 About the Massachusetts Probation Service Victim Services Unit | Mass.gov Week 8: July 29- August 2 Community Justice Support Centers: Learn how MPS incorporates evidence-based practices to reduce recidivism via high-quality sentencing, re-entry, and pretrial treatment. Spend a week onsite a CJSC and assist the team in enrolling clients into programs, including 1. cognitive behavioral treatment for Substance Use Disorder and to improve decision-making, 2. employment counseling, and 3. Adult Basic Education; GED/HiSET, and post-secondary preparation. Boston Community Justice Support Center - 78 Amory Street, Boston, MA 02119 Find out how Community Justice Support Centers work | Mass.gov Dates to be Determined: Digital Forensics Unit: The Digital Forensics team, made up of forensic examiners, provides effective, evidence-based monitoring of the electronic devices used by probationers pursuant to court-ordered search conditions. The Digital Forensics team will invite interns to local courts where they are scheduled to conduct these searches. Dates, locations, and times will be scheduled in week 1 of the internship based on the court calendars. Minimum Requirements: • Working towards a bachelor’s degree (or graduate degree, etc.) from an accredited college or university, concentration in Criminal Justice (preferred) • Knowledge of computer software and case management systems. • Strong attention to detail. • Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges and other officials, and to maintain effective working relationships. • Ability to communicate clearly and effectively in oral and written forms, including the ability to communicate technical information to non-technical people. • Ability to work independently and as part of a team. • Ability to travel across the Commonwealth. • Ability to travel across the Commonwealth. Closing Date/Time: 2024-06-26
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: International Admissions Coordinator Classification Title: Student Services Professional IV Posting Details Priority Application Date (Posting will remain open until filled): Monday, March 25, 2024 @ 11:55pm PT Hiring Preference Not Applicable Position Summary Under the supervision of the Assistant Vice President of International Programs and Global Engagement (IPGE), the Coordinator of International Admissions (Student Services Professional IV) leads international admissions processing of all undergraduate and graduate international student applications; advises and inform students, staff, faculty, and the general public of policies and procedures, pertaining to admission and enrollment of international students; leads evaluation of international academic credentials for special groups and programs processed by IPGE; issues appropriate supporting documents for all newly admitted and continuing international students. The incumbent actively recruits international students to the university, represents the university at various educational and community programs, events and activities. During the course of performing assigned duties the incumbent interacts with a diverse student population, faculty, staff, and the public to promote the university. The incumbent is a student-centered, strong inclusive, team player who works to build a cohesive, collaborative team supportive of the IPGE’s direction and goals. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $5,732 per month - $6,343 per month CSU Classification Salary Range : $5,732 per month - $8,176 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday; 8am - 5pm Department Information International Programs & Global Engagement (IPGE) is a home away from home for international students and aspires to provide meaningful and purposeful global opportunities for students working with faculty and staff across the University. The IPGE will be a recognized leader in supporting the University’s mission, vision and values through global engagement. For more information, please visit: https://www.csus.edu/international-programs-global-engagement/ Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification. Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Possession of these knowledge and abilities is typically demonstrated through the experience requirements below. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Required Qualifications Experience: Working in an international student services office Interacting with people in an informational or advising capacity Researching and interpreting policies and procedures and communicating them to others Coordinating varied administrative/clerical tasks, setting priorities and meeting deadlines Problem-solving that involves independent judgement Streamlining admissions processes Integrating technology solutions to admissions processes Providing lead work direction Knowledge, Skills and Abilities: Working knowledge of student administration computing software such as Common Management System (CMS) Working knowledge of international student recruitment Working knowledge of both graduate and undergraduate international admissions Working knowledge of analysis and application of academic regulations and procedures related to international and domestic transfer credit Working knowledge of U.S. and foreign education systems Working knowledge of educational recruiting agencies services Strong interpersonal skills to develop and maintain collaborative working relationships with various constituencies in a diverse environment Ability to be flexible and nimble in adapting to process changes Strong communication skills Ability to use standard office equipment and software programs (i.e. Microsoft Office) Ability to serve as an Alternate Responsible Officer (ARO) and Designated School Official (DSO) Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community Work Schedule Requirements: Ability to work evening and weekend hours as needed Conditions of Employment: Ability to pass a background check Preferred Qualifications Experience working in a community college. International travel experience Working knowledge of U.S. Immigration regulations applicable to F-1 and J-1 visas Documents Needed to Apply Resume Cover Letter Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Mar 11 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 11, 2024
Working Title: International Admissions Coordinator Classification Title: Student Services Professional IV Posting Details Priority Application Date (Posting will remain open until filled): Monday, March 25, 2024 @ 11:55pm PT Hiring Preference Not Applicable Position Summary Under the supervision of the Assistant Vice President of International Programs and Global Engagement (IPGE), the Coordinator of International Admissions (Student Services Professional IV) leads international admissions processing of all undergraduate and graduate international student applications; advises and inform students, staff, faculty, and the general public of policies and procedures, pertaining to admission and enrollment of international students; leads evaluation of international academic credentials for special groups and programs processed by IPGE; issues appropriate supporting documents for all newly admitted and continuing international students. The incumbent actively recruits international students to the university, represents the university at various educational and community programs, events and activities. During the course of performing assigned duties the incumbent interacts with a diverse student population, faculty, staff, and the public to promote the university. The incumbent is a student-centered, strong inclusive, team player who works to build a cohesive, collaborative team supportive of the IPGE’s direction and goals. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $5,732 per month - $6,343 per month CSU Classification Salary Range : $5,732 per month - $8,176 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday; 8am - 5pm Department Information International Programs & Global Engagement (IPGE) is a home away from home for international students and aspires to provide meaningful and purposeful global opportunities for students working with faculty and staff across the University. The IPGE will be a recognized leader in supporting the University’s mission, vision and values through global engagement. For more information, please visit: https://www.csus.edu/international-programs-global-engagement/ Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification. Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Possession of these knowledge and abilities is typically demonstrated through the experience requirements below. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Required Qualifications Experience: Working in an international student services office Interacting with people in an informational or advising capacity Researching and interpreting policies and procedures and communicating them to others Coordinating varied administrative/clerical tasks, setting priorities and meeting deadlines Problem-solving that involves independent judgement Streamlining admissions processes Integrating technology solutions to admissions processes Providing lead work direction Knowledge, Skills and Abilities: Working knowledge of student administration computing software such as Common Management System (CMS) Working knowledge of international student recruitment Working knowledge of both graduate and undergraduate international admissions Working knowledge of analysis and application of academic regulations and procedures related to international and domestic transfer credit Working knowledge of U.S. and foreign education systems Working knowledge of educational recruiting agencies services Strong interpersonal skills to develop and maintain collaborative working relationships with various constituencies in a diverse environment Ability to be flexible and nimble in adapting to process changes Strong communication skills Ability to use standard office equipment and software programs (i.e. Microsoft Office) Ability to serve as an Alternate Responsible Officer (ARO) and Designated School Official (DSO) Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community Work Schedule Requirements: Ability to work evening and weekend hours as needed Conditions of Employment: Ability to pass a background check Preferred Qualifications Experience working in a community college. International travel experience Working knowledge of U.S. Immigration regulations applicable to F-1 and J-1 visas Documents Needed to Apply Resume Cover Letter Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Mar 11 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $137,000 per year to $147,000 per year. This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President. The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans. The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement. The CSU has 14 paid holidays, one personal holiday and the position earns 24 days of vacation and 12 days of sick leave per year. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Administrator II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position Under the general direction of the Associate Vice President for Financial Services, the Director of Procurement manages the University’s Purchasing Department while maintaining an environment which complies with federal law, state law, CSU and University policy. The Director works independently and with minimal direction, to determine and develop approaches to solutions. Work is reviewed upon completion for effectiveness in achieving desired results. Duties include management of Purchasing and Contracts. The Director provides service to departments to ensure timely purchasing and delivery of items; coordinates bidding and selection for major commodities, services, and project contracts; explores new sourcing opportunities in order to provide the best value and alternatives for the University. In addition, the Director has a wide variety of duties requiring judgment, initiative, independence, and the ability to handle confidential information with discretion. The position is required to have direct contact with and respond to requests from the President, Vice Presidents, AVPs, Deans, department heads, other senior campus officials, the Chancellor’s Office, General Counsel, and the State Controller’s Office. Responsibilities Management The Director provides leadership by directly managing its functional area’s staff and working to develop its personnel’s competency, productivity, and ensuring they are constituent-oriented. Managerial responsibilities include: hiring and training personnel; setting and monitoring goals; preparing written evaluations; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems; and carrying out these responsibilities in accordance with University policies and applicable laws. Assist staff in developing annual professional development plans. Provide organizational analysis to implement procedures, streamline operations, cross train employees to provide service as needed, and participate in financial and process audits. Collaborate with service groups and unit managers to meet established goals and objectives. Identify and determine cause of problems; develop and present recommendations for improvement of established processes and practices; initiate and implement plans to solve problems. Provide ownership in technology by participating in the development, enhancement and operation of computerized systems, emphasizing the importance of systems integration across administrative functions. Ensure services are meeting the needs of the campus as well as satisfying State and Chancellor’s Office buying requirements. Assess the impact of substantive changes in laws, policies, and programs, that relate to the procurement and recommends and implements appropriate modification of policies and practices. Participate as a member of and maintain close working relationships with other members of the Administration and Finance management teams including Facilities, Human Resources, Information Technology and within Financial Services. Coordinate workflow and activities to ensure a seamless operation. Create and participate in various outreach and training programs on campus to educate and inform; receive feedback from campus constituents. Maintain fiscal integrity of budget operations for Procurement Services including its Operating Fund and self-supporting budgets. Provide expertise and guidance in the daily operations of Purchasing, Property, and Support Services Purchasing and Contracts: Through contract administrators and buyers, establish guidelines for effectively and efficiently processing of purchase orders, service orders, and contracts. Knowledge of alternate procurement methodologies such as consortium purchasing, Chancellor’s Office Master Enabling Agreements (aka umbrella contracts), and other innovations in the field. Responsible for administering the campus procurement card program. Participate and oversee solicitation development and processing, contract negotiations, and problem resolution and research associated with contracts or other purchases. Oversee the establishment of student placement agreements, internship agreements, auxiliary operating agreements, MOU’s and leases. Understand and apply Integrated CSU Administrative Manual (ICSUAM) policies and procedures related to procurement, contracting and public works projects. Assist staff and ensure they follow ICSUAM. Obtain and/or maintain working knowledge of design and construction as it relates to contract requirements and risk management; support staff in ensuring requirements are embedded in pertinent contracts and University risk is mitigated to the extent possible. Obtain and/or maintain working knowledge of state/public funding scenarios for public works projects. Develop and maintain working relationships with vendors and contractors. Provide oversight and a working relationship with Risk Management as it pertains to insurance certificates for contracts. Property: Ensure periodic and random inventory of university property in compliance with CSU and State regulations. Through manager, develop and implement a program for surplus handling of all University property, including e-waste. Support Services: Mail Operations / Shipping & Receiving: Through manager, establish guidelines and procedures for mail operations, shipping and receiving. Ensure optimal and timely services are provided. Support Services: Duplicating Services: Through manager, lead and establish guidelines and procedures for duplicating services. Analyze and evaluate unit to determine the most cost-effective way to operate. Ensure printing management in computing labs, library, and print shop. Ensure optimal and timely services are provided. Other duties as assigned. Minimum Qualifications Education A Bachelor’s degree in Business, Accounting, Supply Management, Procurement and Contract Administration, Finance or other closely related field; or an equivalent combination of education and experience. Experience Five to seven (5-7) years of recent progressively responsible practical experience, of which at least five years must have involved direct responsibility for managing a wide variety of contracts and procurements and the management of procurement department staff. Required Qualifications Knowledge, Skills, and Abilities Demonstrated knowledge and experience with contracting, bidding, and procurement principles within the daily operations of a procurement office of a complex organization. Demonstrated knowledge and experience in managing support services operations. Demonstrated ability to interpret and apply federal, state, and local laws associated with various types of contracts and liability processes. Must possess excellent analytical, financial, organizational, supervisory, personnel management, interpersonal, and communication skills. Utilize the abilities of those whom she/he supervises by delegating effectively. Organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. Must have excellent attention to detail. Ability to work effectively in a strong service environment amid the pressures of constantly changing priorities. Ability to analyze complex situations accurately and adopt effective courses of actions. Ability to make sound recommendations and decisions regarding complex budget and business management activities. Working knowledge of risk assessment and insurance regulations. Ability to provide information to staff, faculty, students, senior campus officials, outside agencies, and community members in a courteous manner with an emphasis on customer service. Ability to handle confidential information with discretion. License / Certification(s) Certified Public Procurement Officer (CPPO) or Certified Procurement Manager (CPM) designation. Preferred Skills and Knowledge A Master’s degree and/or Certified Public Procurement Officer (CPPO) or Certified Procurement Manager (CPM) designation. Knowledge of PeopleSoft financial software application. Knowledge and background with Procurement card standards and applicability. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Familiarity with CSU policies and procedures. Strong leadership skills with a strong background in transformational leadership that inspires innovation. Strong background in public contracting language desired. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Director of Procurement will be evaluated on each. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Jan 05 2024 Pacific Standard Time Applications close: Jan 26 2024 Pacific Standard Time Closing Date/Time:
Mar 07, 2024
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $137,000 per year to $147,000 per year. This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President. The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans. The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement. The CSU has 14 paid holidays, one personal holiday and the position earns 24 days of vacation and 12 days of sick leave per year. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Administrator II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position Under the general direction of the Associate Vice President for Financial Services, the Director of Procurement manages the University’s Purchasing Department while maintaining an environment which complies with federal law, state law, CSU and University policy. The Director works independently and with minimal direction, to determine and develop approaches to solutions. Work is reviewed upon completion for effectiveness in achieving desired results. Duties include management of Purchasing and Contracts. The Director provides service to departments to ensure timely purchasing and delivery of items; coordinates bidding and selection for major commodities, services, and project contracts; explores new sourcing opportunities in order to provide the best value and alternatives for the University. In addition, the Director has a wide variety of duties requiring judgment, initiative, independence, and the ability to handle confidential information with discretion. The position is required to have direct contact with and respond to requests from the President, Vice Presidents, AVPs, Deans, department heads, other senior campus officials, the Chancellor’s Office, General Counsel, and the State Controller’s Office. Responsibilities Management The Director provides leadership by directly managing its functional area’s staff and working to develop its personnel’s competency, productivity, and ensuring they are constituent-oriented. Managerial responsibilities include: hiring and training personnel; setting and monitoring goals; preparing written evaluations; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems; and carrying out these responsibilities in accordance with University policies and applicable laws. Assist staff in developing annual professional development plans. Provide organizational analysis to implement procedures, streamline operations, cross train employees to provide service as needed, and participate in financial and process audits. Collaborate with service groups and unit managers to meet established goals and objectives. Identify and determine cause of problems; develop and present recommendations for improvement of established processes and practices; initiate and implement plans to solve problems. Provide ownership in technology by participating in the development, enhancement and operation of computerized systems, emphasizing the importance of systems integration across administrative functions. Ensure services are meeting the needs of the campus as well as satisfying State and Chancellor’s Office buying requirements. Assess the impact of substantive changes in laws, policies, and programs, that relate to the procurement and recommends and implements appropriate modification of policies and practices. Participate as a member of and maintain close working relationships with other members of the Administration and Finance management teams including Facilities, Human Resources, Information Technology and within Financial Services. Coordinate workflow and activities to ensure a seamless operation. Create and participate in various outreach and training programs on campus to educate and inform; receive feedback from campus constituents. Maintain fiscal integrity of budget operations for Procurement Services including its Operating Fund and self-supporting budgets. Provide expertise and guidance in the daily operations of Purchasing, Property, and Support Services Purchasing and Contracts: Through contract administrators and buyers, establish guidelines for effectively and efficiently processing of purchase orders, service orders, and contracts. Knowledge of alternate procurement methodologies such as consortium purchasing, Chancellor’s Office Master Enabling Agreements (aka umbrella contracts), and other innovations in the field. Responsible for administering the campus procurement card program. Participate and oversee solicitation development and processing, contract negotiations, and problem resolution and research associated with contracts or other purchases. Oversee the establishment of student placement agreements, internship agreements, auxiliary operating agreements, MOU’s and leases. Understand and apply Integrated CSU Administrative Manual (ICSUAM) policies and procedures related to procurement, contracting and public works projects. Assist staff and ensure they follow ICSUAM. Obtain and/or maintain working knowledge of design and construction as it relates to contract requirements and risk management; support staff in ensuring requirements are embedded in pertinent contracts and University risk is mitigated to the extent possible. Obtain and/or maintain working knowledge of state/public funding scenarios for public works projects. Develop and maintain working relationships with vendors and contractors. Provide oversight and a working relationship with Risk Management as it pertains to insurance certificates for contracts. Property: Ensure periodic and random inventory of university property in compliance with CSU and State regulations. Through manager, develop and implement a program for surplus handling of all University property, including e-waste. Support Services: Mail Operations / Shipping & Receiving: Through manager, establish guidelines and procedures for mail operations, shipping and receiving. Ensure optimal and timely services are provided. Support Services: Duplicating Services: Through manager, lead and establish guidelines and procedures for duplicating services. Analyze and evaluate unit to determine the most cost-effective way to operate. Ensure printing management in computing labs, library, and print shop. Ensure optimal and timely services are provided. Other duties as assigned. Minimum Qualifications Education A Bachelor’s degree in Business, Accounting, Supply Management, Procurement and Contract Administration, Finance or other closely related field; or an equivalent combination of education and experience. Experience Five to seven (5-7) years of recent progressively responsible practical experience, of which at least five years must have involved direct responsibility for managing a wide variety of contracts and procurements and the management of procurement department staff. Required Qualifications Knowledge, Skills, and Abilities Demonstrated knowledge and experience with contracting, bidding, and procurement principles within the daily operations of a procurement office of a complex organization. Demonstrated knowledge and experience in managing support services operations. Demonstrated ability to interpret and apply federal, state, and local laws associated with various types of contracts and liability processes. Must possess excellent analytical, financial, organizational, supervisory, personnel management, interpersonal, and communication skills. Utilize the abilities of those whom she/he supervises by delegating effectively. Organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. Must have excellent attention to detail. Ability to work effectively in a strong service environment amid the pressures of constantly changing priorities. Ability to analyze complex situations accurately and adopt effective courses of actions. Ability to make sound recommendations and decisions regarding complex budget and business management activities. Working knowledge of risk assessment and insurance regulations. Ability to provide information to staff, faculty, students, senior campus officials, outside agencies, and community members in a courteous manner with an emphasis on customer service. Ability to handle confidential information with discretion. License / Certification(s) Certified Public Procurement Officer (CPPO) or Certified Procurement Manager (CPM) designation. Preferred Skills and Knowledge A Master’s degree and/or Certified Public Procurement Officer (CPPO) or Certified Procurement Manager (CPM) designation. Knowledge of PeopleSoft financial software application. Knowledge and background with Procurement card standards and applicability. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Familiarity with CSU policies and procedures. Strong leadership skills with a strong background in transformational leadership that inspires innovation. Strong background in public contracting language desired. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Director of Procurement will be evaluated on each. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Jan 05 2024 Pacific Standard Time Applications close: Jan 26 2024 Pacific Standard Time Closing Date/Time:
PLACER COUNTY, CA
Auburn, California, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION Placer County is looking for students who are currently enrolled in or recently graduated (up to 1 year after graduation) from a college/university who are interested in being considered for Student Intern assignments. 1. Current Undergraduate College/University Student a. Student must be enrolled in an accredited 2 or 4 year college or university program. b. Student must submit proof of continuing enrollment (current class schedule, unofficial transcripts, etc.) with their application. 2. Recent College Graduate - up to 1 year after graduation a. Recent graduate must submit proof of graduation (diploma, unofficial transcripts, etc.) with their application. 3. Current Graduate College/University Student a. Student must be enrolled in an accredited college or university program. b. Student must submit proof of continuing enrollment (current class schedule, unofficial transcripts, etc.) with their application. This is a great opportunity to gain knowledge and learn real life skills related to your major coursework. Assignments are limited. Applications will be screened on a weekly basis. To apply for a Student Intern assignment, please submit an application and complete the supplemental questionnaire indicating the department(s) that relate(s) to your major coursework and outlining your goal(s) for the internship. Please submit your resume and proof of eligibility (unofficial transcripts, current class schedule, confirmation of enrollment, etc.) with your application. The Student Intern is unclassified and assignments are extra help/temporary compensated at an hourly rate of $16.22 - $20.26 per hour (specialized skillsets may be paid at the higher end of the range). Work hours are limited to no more than 28 hours per week and cannot exceed a maximum of 1,000 hours per fiscal year. This is the general Student Intern recruitment, utilized by all participating County departments. Opportunities may be available in the following departments: Agriculture, Parks, & Natural Resources Air Pollution Control District Assessor Auditor-Controller Clerk-Recorder/Registrar of Voters Community Development Resource Agency County Executive Office Department of Public Works District Attorney Facilities Management Health and Human Services Human Resources Information Technology (IT) Services LAFCO (Local Agency Formation Commission) Library Sheriff DEFINITION (Unclassified) To learn to perform administrative and/or professional work in an assigned area by assisting in varied administrative assignments such as research, analysis and report writing or routine technical and professional work. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from higher level staff in subject area to which assigned. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Assist in a variety of administrative tasks within various County departments; provide research assistance; collect and analyze data, prepare correspondence and reports; may interview and consult with officials, employees, agency clients and other interested individuals or groups. Perform routine work pertinent to the subject area to which assigned such as general public administration, surveying, drafting and engineering, architecture, counseling, social and mental health services. Perform related duties as assigned. MINIMUM QUALIFICATIONS Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: None required. Training: Enrollment or recent graduate of an accredited college or university in the subject area to which assigned. Some positions may require additional education in a specific course of study. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. Note: Employment in this class is restricted to students enrolled or recently graduated in a college curriculum in a field appropriate to assigned duties. Employment in this class is temporary in nature and is designed to offer the student a practical learning experience. No full-time permanent appointments will be made in this class. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: English usage, spelling, grammar, and punctuation; arithmetic and basic mathematical calculations. Modern office procedures, methods and computer equipment. Basic principles and practices used in the work of subject area to which assigned. Ability to: On a continuous basis, sit at desk and/or stand at counter for long periods of time; know and understand the job and observe safety rules. Intermittently, sit while studying or preparing work papers, making computations, working at computer equipment; walk, stand, bend, squat, climb, kneel and twist while performing field work; perform simple and power grasping, pushing, pulling, and fine manipulation; and see and hear sufficiently to communicate by visual and auditory signals while working in the field; lift moderate to heavy weight depending upon the needs of the assignment. Learn a variety of administrative and professional tasks. Learn to prepare effective reports and make recommendations on assigned matters under study. Work with various cultural and ethnic groups in a tactful and effective manner. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: Continuous
Mar 07, 2024
Full Time
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION Placer County is looking for students who are currently enrolled in or recently graduated (up to 1 year after graduation) from a college/university who are interested in being considered for Student Intern assignments. 1. Current Undergraduate College/University Student a. Student must be enrolled in an accredited 2 or 4 year college or university program. b. Student must submit proof of continuing enrollment (current class schedule, unofficial transcripts, etc.) with their application. 2. Recent College Graduate - up to 1 year after graduation a. Recent graduate must submit proof of graduation (diploma, unofficial transcripts, etc.) with their application. 3. Current Graduate College/University Student a. Student must be enrolled in an accredited college or university program. b. Student must submit proof of continuing enrollment (current class schedule, unofficial transcripts, etc.) with their application. This is a great opportunity to gain knowledge and learn real life skills related to your major coursework. Assignments are limited. Applications will be screened on a weekly basis. To apply for a Student Intern assignment, please submit an application and complete the supplemental questionnaire indicating the department(s) that relate(s) to your major coursework and outlining your goal(s) for the internship. Please submit your resume and proof of eligibility (unofficial transcripts, current class schedule, confirmation of enrollment, etc.) with your application. The Student Intern is unclassified and assignments are extra help/temporary compensated at an hourly rate of $16.22 - $20.26 per hour (specialized skillsets may be paid at the higher end of the range). Work hours are limited to no more than 28 hours per week and cannot exceed a maximum of 1,000 hours per fiscal year. This is the general Student Intern recruitment, utilized by all participating County departments. Opportunities may be available in the following departments: Agriculture, Parks, & Natural Resources Air Pollution Control District Assessor Auditor-Controller Clerk-Recorder/Registrar of Voters Community Development Resource Agency County Executive Office Department of Public Works District Attorney Facilities Management Health and Human Services Human Resources Information Technology (IT) Services LAFCO (Local Agency Formation Commission) Library Sheriff DEFINITION (Unclassified) To learn to perform administrative and/or professional work in an assigned area by assisting in varied administrative assignments such as research, analysis and report writing or routine technical and professional work. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from higher level staff in subject area to which assigned. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Assist in a variety of administrative tasks within various County departments; provide research assistance; collect and analyze data, prepare correspondence and reports; may interview and consult with officials, employees, agency clients and other interested individuals or groups. Perform routine work pertinent to the subject area to which assigned such as general public administration, surveying, drafting and engineering, architecture, counseling, social and mental health services. Perform related duties as assigned. MINIMUM QUALIFICATIONS Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: None required. Training: Enrollment or recent graduate of an accredited college or university in the subject area to which assigned. Some positions may require additional education in a specific course of study. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. Note: Employment in this class is restricted to students enrolled or recently graduated in a college curriculum in a field appropriate to assigned duties. Employment in this class is temporary in nature and is designed to offer the student a practical learning experience. No full-time permanent appointments will be made in this class. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: English usage, spelling, grammar, and punctuation; arithmetic and basic mathematical calculations. Modern office procedures, methods and computer equipment. Basic principles and practices used in the work of subject area to which assigned. Ability to: On a continuous basis, sit at desk and/or stand at counter for long periods of time; know and understand the job and observe safety rules. Intermittently, sit while studying or preparing work papers, making computations, working at computer equipment; walk, stand, bend, squat, climb, kneel and twist while performing field work; perform simple and power grasping, pushing, pulling, and fine manipulation; and see and hear sufficiently to communicate by visual and auditory signals while working in the field; lift moderate to heavy weight depending upon the needs of the assignment. Learn a variety of administrative and professional tasks. Learn to prepare effective reports and make recommendations on assigned matters under study. Work with various cultural and ethnic groups in a tactful and effective manner. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: Continuous
Orange County, CA
Santa Ana, California, United States
CAREER DESCRIPTION PUBLIC HEALTH NUTRITIONIST I / PUBLIC HEALTH NUTRITIONIST I (SUPERVISORY) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. This recruitment is being held to establish an Open eligible list to fill current and future vacancies within the Health Care Agency. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. THE AGENCY The County of Orange Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a new and dynamic executive team with an organizational structure comprised of seven (7) service areas - Administrative and Financial, Strategy and Special Projects, Behavioral Health, Correctional Health, Office of Care Coordination, Medical Health and Public Health - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT Through assessment, policy development and assurance, Public Health Services provides a wide range of services aimed at reducing death and disability by reducing the transmission of communicable diseases, preventing and lessening the impact of chronic diseases, and ensuring healthy and safe environments. THE OPPORTUNITY The department is seeking to fill one (1) Public Health Nutritionist I (Supervisory) within the Women, Infants and Children (WIC) program and one (1) Public Health Nutritionist I within the CalFresh Healthy Living (CFHL) program. Job duties include, but are not limited to: Supervisory Duties: Monitor clinic flow and staff assignments to maintain efficient program operations Maintain work environment where cooperation and teamwork can occur Promote and encourage staff development and skills enhancement Resolve staff and client conflicts and conduct corrective action plan as necessary Provide input to Program Support Staff on clinic operations and needs Enforce WIC Program rules and regulations Provide back up for paraprofessional roles as needed Maintain and ensure secure delivery of negotiable instrument (food instruments and Farmers Market Coupons) Participate in Quality Improvement (QI) audits of staff to ensure efficiency and compliance to State mandates Review the work of staff for accuracy Develop and present performance evaluation to staff Verify time sheets and mileage reimbursement claims of staff Conduct staff meetings Assist in mentoring Dietetic Interns Client Services: Determine nutritional risk of participants for certification Provide individual nutrition counseling for low risk and high risk contacts as defined by the State Oversee services to WIC and CFHL participants/recipients such as nutrition education classes, issuance of food benefits, referrals, etc. Community Services Implement and assist in developing population-based community interventions to guide individual clients to choose healthier diets such as coordinating and facilitating nutrition classes Incorporate public health functions and essential public health nutrition services, community nutrition assessments and program, personnel, fiscal and data management skills Ensure all aspects of education are culturally competent and literacy appropriate Apply, plan, manage, and evaluate techniques to public health nutrition programs and/or individual clients such as administering pre and post-tests and surveys Assess, plan, implement and evaluate activities, projects and programs in order to meet defined public health measures Monitor nutrition policies, procedures, protocols and quality improvement systems and contract deliverables, to assure consistency, effectiveness and compliance Interact with community leaders for the purposes of offering services Other Administrative Duties: Maintain inventory of assets (ie. Electric breast pumps, computers, etc.) Perform tasks as delegated by the Administrative Manager II, HCA Program Supervisor II or Supervising Public Health Nutritionist Assist with surveys to determine nutrition needs and problems of participants Conduct Quality Improvement (QI) audits of staff workload and functions to monitor efficiency and quality of client care Assist in initial and ongoing training of WIC and/or CFHL staff Provide input to Operations Management in developing clinic procedures and/or community activities Provide follow-up consultation/information for public and private providers Prepare reports as needed Serve as liaison with Information Technology (IT) department regarding computer system issues as needed Participate in professional workshops and other trainings to update nutrition knowledge, administrative skills, and to comply with the County/State program mandates DESIRABLE QUALIFICATIONS & CORE COMPETENCIES: The ideal candidate will be a Registered Dietician or Registered Dietitian Eligible. Also, supervisory experience and two (2) or more years of experience working in a Women, Infants and Children program type of setting is highly preferred. In addition, the ideal candidate will possess the knowledge, skills and abilities that demonstrates the following competencies: Technical Knowledge | Technical Experience WIC Information System Enterprise (WIC WISE) database WIC and/or CalFresh/SNAP regulations Maternal, child and infant nutrition for optimal health Quality Improvement tools and intervals to conduct audits Microsoft Excel, Word, PowerPoint and Outlook software Nutritional Care, Counseling and Advocacy Being culturally sensitive to the needs of the multicultural participant background Interpreting and determining the health and nutritional status of participants Improving the nutrition of participants by identifying environmental factors that affect health progress Developing and applying public health nutrition interventions Having the ability to use participant centered techniques when conducting counseling Promoting breastfeeding as optimal feeding choice for infants Leadership, Community Engagement and Supervision Having the knowledge of personnel management and maintaining optimal clinic flow Facilitating meetings with peers Delegating work duties to staff effectively Managing personnel issues and taking care of special participants needs and concerns effectively Applying conflict resolution by using effective leadership style to inspire and motivate staff Reporting team progress to upper management as requested Facilitating team work and cooperation among staff Writing staff work performance and providing feedback to staff Collaborating with upper management and Human Resource Services (HRS) regarding personnel issues Being a role model to staff and mentoring Dietetic Interns Training Developing work and training plans for participants Conducting presentations and providing training in group or individual setting Communication and Professionalism Communicating effectively both orally and in writing Assessing and identifying issues when providing services to participants and implementing improvements when necessary Evaluating own practice and requesting for effective feedback from WIC colleagues to identify additional learning needs Using appropriate communication method when communicating/sharing sensitive information with participants and staff Adaptability, Analytical Thinking and Accountability Being adaptable, flexible while maintaining a focus on program quality of care and services Applying different ways of assessing nutrition and health outcomes of participants Using appropriate and effective study designs to evaluate diet related diseases Formulating effective resolutions to problems by being consistent with the WIC's mission and vision Being accountable for the "negotiable instruments" in the clinic Managing workload effectively, following directions and meeting deadlines Willing to take on additional assignments MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications for the Public Health Nutritionist I (Supervisory) classification as well as the physical and mental requirements and the environmental and working conditions. Physical & Mental Requirement, Environmental and Working Conditions Physical Requirements Must have the body mobility to walk, climb stairs, reach, bend, twist, reach overhead and stoop; stamina to sit for a prolonged period of time (up to one hour); strength to lift and carry or push and pull objects such as boxes of materials and supplies, which may weigh up to 25 lbs.; hearing for normal conversations, ability to work in diverse environments; and the ability to drive a car. Environmental Conditions Will be required to work in clinic or community environment; may work with individuals who have a communicable disease; may be assigned to evenings and/or weekends. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Structured Oral Interview (Weighted 100%) Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment process has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination or testing as follows: Workers, who provide services in certain Medical or High-Risk Settings, will be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing . Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.) The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. Email Notification Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Frequently Asked Questions Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact John Duckson at (714) 834-3119 or jduckson@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Mar 05, 2024
Full Time
CAREER DESCRIPTION PUBLIC HEALTH NUTRITIONIST I / PUBLIC HEALTH NUTRITIONIST I (SUPERVISORY) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. This recruitment is being held to establish an Open eligible list to fill current and future vacancies within the Health Care Agency. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. THE AGENCY The County of Orange Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a new and dynamic executive team with an organizational structure comprised of seven (7) service areas - Administrative and Financial, Strategy and Special Projects, Behavioral Health, Correctional Health, Office of Care Coordination, Medical Health and Public Health - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT Through assessment, policy development and assurance, Public Health Services provides a wide range of services aimed at reducing death and disability by reducing the transmission of communicable diseases, preventing and lessening the impact of chronic diseases, and ensuring healthy and safe environments. THE OPPORTUNITY The department is seeking to fill one (1) Public Health Nutritionist I (Supervisory) within the Women, Infants and Children (WIC) program and one (1) Public Health Nutritionist I within the CalFresh Healthy Living (CFHL) program. Job duties include, but are not limited to: Supervisory Duties: Monitor clinic flow and staff assignments to maintain efficient program operations Maintain work environment where cooperation and teamwork can occur Promote and encourage staff development and skills enhancement Resolve staff and client conflicts and conduct corrective action plan as necessary Provide input to Program Support Staff on clinic operations and needs Enforce WIC Program rules and regulations Provide back up for paraprofessional roles as needed Maintain and ensure secure delivery of negotiable instrument (food instruments and Farmers Market Coupons) Participate in Quality Improvement (QI) audits of staff to ensure efficiency and compliance to State mandates Review the work of staff for accuracy Develop and present performance evaluation to staff Verify time sheets and mileage reimbursement claims of staff Conduct staff meetings Assist in mentoring Dietetic Interns Client Services: Determine nutritional risk of participants for certification Provide individual nutrition counseling for low risk and high risk contacts as defined by the State Oversee services to WIC and CFHL participants/recipients such as nutrition education classes, issuance of food benefits, referrals, etc. Community Services Implement and assist in developing population-based community interventions to guide individual clients to choose healthier diets such as coordinating and facilitating nutrition classes Incorporate public health functions and essential public health nutrition services, community nutrition assessments and program, personnel, fiscal and data management skills Ensure all aspects of education are culturally competent and literacy appropriate Apply, plan, manage, and evaluate techniques to public health nutrition programs and/or individual clients such as administering pre and post-tests and surveys Assess, plan, implement and evaluate activities, projects and programs in order to meet defined public health measures Monitor nutrition policies, procedures, protocols and quality improvement systems and contract deliverables, to assure consistency, effectiveness and compliance Interact with community leaders for the purposes of offering services Other Administrative Duties: Maintain inventory of assets (ie. Electric breast pumps, computers, etc.) Perform tasks as delegated by the Administrative Manager II, HCA Program Supervisor II or Supervising Public Health Nutritionist Assist with surveys to determine nutrition needs and problems of participants Conduct Quality Improvement (QI) audits of staff workload and functions to monitor efficiency and quality of client care Assist in initial and ongoing training of WIC and/or CFHL staff Provide input to Operations Management in developing clinic procedures and/or community activities Provide follow-up consultation/information for public and private providers Prepare reports as needed Serve as liaison with Information Technology (IT) department regarding computer system issues as needed Participate in professional workshops and other trainings to update nutrition knowledge, administrative skills, and to comply with the County/State program mandates DESIRABLE QUALIFICATIONS & CORE COMPETENCIES: The ideal candidate will be a Registered Dietician or Registered Dietitian Eligible. Also, supervisory experience and two (2) or more years of experience working in a Women, Infants and Children program type of setting is highly preferred. In addition, the ideal candidate will possess the knowledge, skills and abilities that demonstrates the following competencies: Technical Knowledge | Technical Experience WIC Information System Enterprise (WIC WISE) database WIC and/or CalFresh/SNAP regulations Maternal, child and infant nutrition for optimal health Quality Improvement tools and intervals to conduct audits Microsoft Excel, Word, PowerPoint and Outlook software Nutritional Care, Counseling and Advocacy Being culturally sensitive to the needs of the multicultural participant background Interpreting and determining the health and nutritional status of participants Improving the nutrition of participants by identifying environmental factors that affect health progress Developing and applying public health nutrition interventions Having the ability to use participant centered techniques when conducting counseling Promoting breastfeeding as optimal feeding choice for infants Leadership, Community Engagement and Supervision Having the knowledge of personnel management and maintaining optimal clinic flow Facilitating meetings with peers Delegating work duties to staff effectively Managing personnel issues and taking care of special participants needs and concerns effectively Applying conflict resolution by using effective leadership style to inspire and motivate staff Reporting team progress to upper management as requested Facilitating team work and cooperation among staff Writing staff work performance and providing feedback to staff Collaborating with upper management and Human Resource Services (HRS) regarding personnel issues Being a role model to staff and mentoring Dietetic Interns Training Developing work and training plans for participants Conducting presentations and providing training in group or individual setting Communication and Professionalism Communicating effectively both orally and in writing Assessing and identifying issues when providing services to participants and implementing improvements when necessary Evaluating own practice and requesting for effective feedback from WIC colleagues to identify additional learning needs Using appropriate communication method when communicating/sharing sensitive information with participants and staff Adaptability, Analytical Thinking and Accountability Being adaptable, flexible while maintaining a focus on program quality of care and services Applying different ways of assessing nutrition and health outcomes of participants Using appropriate and effective study designs to evaluate diet related diseases Formulating effective resolutions to problems by being consistent with the WIC's mission and vision Being accountable for the "negotiable instruments" in the clinic Managing workload effectively, following directions and meeting deadlines Willing to take on additional assignments MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications for the Public Health Nutritionist I (Supervisory) classification as well as the physical and mental requirements and the environmental and working conditions. Physical & Mental Requirement, Environmental and Working Conditions Physical Requirements Must have the body mobility to walk, climb stairs, reach, bend, twist, reach overhead and stoop; stamina to sit for a prolonged period of time (up to one hour); strength to lift and carry or push and pull objects such as boxes of materials and supplies, which may weigh up to 25 lbs.; hearing for normal conversations, ability to work in diverse environments; and the ability to drive a car. Environmental Conditions Will be required to work in clinic or community environment; may work with individuals who have a communicable disease; may be assigned to evenings and/or weekends. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Structured Oral Interview (Weighted 100%) Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment process has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination or testing as follows: Workers, who provide services in certain Medical or High-Risk Settings, will be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing . Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.) The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. Email Notification Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Frequently Asked Questions Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact John Duckson at (714) 834-3119 or jduckson@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Orange County, CA
Santa Ana, California, United States
CAREER DESCRIPTION PUBLIC HEALTH NUTRITIONIST II In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. This recruitment is being held to establish an Open eligible list to fill current and future Public Health Nutritionist II vacancies within the Health Care Agency. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. HEALTH CARE AGENCY The County of Orange Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a new and dynamic executive team with an organizational structure comprised of seven (7) service areas - Administrative and Financial, Strategy and Special Projects, Behavioral Health Services , Correctional Health, Director's Office, Medical Health and Public Health - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT Through assessment, policy development and assurance, Public Health Services provides a wide range of services aimed at reducing death and disability by reducing the transmission of communicable diseases, preventing and lessening the impact of chronic diseases, and ensuring healthy and safe environments. THE PROGRAM Nutrition Services is the County’s major resource for nutrition information, providing a number of services that improve the health of Orange County residents. The program provides information on healthy eating and physical activity through the Women, Infants, and Children (WIC) and CalFresh Healthy Living programs. Other services include detention facility inspections and nutritional consults as well as partnership with multiple programs throughout the County. THE OPPORTUNITY The Public Health Nutritionist II is responsible for the implementation of nutrition programs and regulations per Federal and State requirements. Job duties include, but are not limited to: Develop the nutrition education and training plan, which includes identifying nutrition topics and curricula for clients and staff, and developing lessons plans/group or online classes/counseling modules and all associated materials Provide actual training and conduct quality assurance to ensure compliance to the lessons developed Provide content for program communications such as articles, social media messages, bulletin boards and other mediums Work with internal and external partners, subcontractors, and community to support the implementation of the integrated work plan Provide technical support and training to community/resident leaders and partners that serve the target population Provide key support to senior program staff in the planning, initiation, and evaluation of future nutrition projects by assessing comprehension, practices, and opportunities DESIRABLE QUALIFICATIONS & CORE COMPETENCIES: The ideal candidate will be a Registered Dietitian with at least one (1) year of experience working in a public health related program. In addition, the ideal candidate will possess extensive knowledge, experience, skills, and abilities in the following competencies: Professional & Technical Expertise l Legal & Regulatory Navigation l Using Technology Maintaining normal, therapeutic, and public health nutrition programs including current research and the food system Providing nutrition care and services to populations and individuals at each stage of life and for a range of clinical and socio-economic conditions. Incorporating public health functions and essential public health nutrition services, community nutrition assessments and program, personnel, fiscal and data management skills Assessing, planning, implementing, and evaluating activities, projects, and programs to meet defined public health measures Monitoring nutrition policies, procedures, protocols and quality improvement systems and contract deliverables, to assure consistency, effectiveness, and compliance Utilizing digital media software to create brochures, pamphlets, flyers, and instructional aides Creating social media campaigns for outreach, engagement, and awareness Proficient in Microsoft Office programs such as Word, Excel, Outlook, and PowerPoint Leadership | Managing Performance Providing strong leadership by creating a productive work environment and facilitating and demonstrating teamwork and cooperation Applying effective facilitation skills to engage, inspire, and motivate staff and strategic partners Operating assignments and work plans with a high level of autonomy and independence Managing workload effectively, following directions and meeting program deadlines Building & Maintaining Relationships Interacting with mid and high-level managers and government officials, directors, community leaders and other health professionals, educators, and the public for the purpose of offering services Collaborating with internal and external stakeholders to accomplish projects and goals to ensure timely completion and quality product Critical Thinking | Decision Making l Innovative Problem Solving Ability to assess needs, develop original ideas, and employ creative problem-solving methods Applying, planning, managing, and evaluating techniques for public health nutrition programs and/or individual clients such as administering pre and post-tests and surveys Analyzing evaluation results to ascertain program effectiveness and recommending methods for improvements Providing critical and relevant information to program management in a timely manner Being adaptable and flexible while maintaining a focus on program quality of care and service Written & Oral Communication l Presentation Skill l Informing Ensuring all aspects of education are culturally competent and literacy level appropriate Developing and delivering effective written and verbal communication with various audiences Developing and implementing population-based community interventions to guide individual clients to choose healthier diets such as coordinating and facilitating nutrition classes Presenting and delivering information clearly and in an organized manner MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications for the Public Health Nutritionist II classification. PHYSICAL & MENTAL REQUIREMENT, ENVIRONMENTAL AND WORKING CONDITIONS Physical Requirements Must have the body mobility to walk, climb stairs, reach, bend, twist, reach overhead and stoop; stamina to sit for a prolonged period of time (up to one hour); strength to lift and carry or push and pull objects such as boxes of materials and supplies, which may weigh up to 25 lbs.; hearing for normal conversations, ability to work in diverse environments; and the ability to drive a car. Environmental Conditions Will be required to work in clinic or community environment; may work with individuals who have a communicable disease; may be assigned to evenings and/or weekends. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Application Appraisal | HR Review Rating (Weighted 100%): An Application Appraisal conducted by HRS will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. Only the most qualified applicants will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment process has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination and boosting as follows: Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted in accordance with applicable state orders . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason) In addition, depending on assignment and COVID-19 Community Level, workers in certain high-risk settings may be required to wear masks regardless of vaccination status. The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. Email Notification Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Frequently Asked Questions Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact John Duckson at (714) 834-3119 or jduckson@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Mar 05, 2024
Full Time
CAREER DESCRIPTION PUBLIC HEALTH NUTRITIONIST II In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. This recruitment is being held to establish an Open eligible list to fill current and future Public Health Nutritionist II vacancies within the Health Care Agency. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. HEALTH CARE AGENCY The County of Orange Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a new and dynamic executive team with an organizational structure comprised of seven (7) service areas - Administrative and Financial, Strategy and Special Projects, Behavioral Health Services , Correctional Health, Director's Office, Medical Health and Public Health - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT Through assessment, policy development and assurance, Public Health Services provides a wide range of services aimed at reducing death and disability by reducing the transmission of communicable diseases, preventing and lessening the impact of chronic diseases, and ensuring healthy and safe environments. THE PROGRAM Nutrition Services is the County’s major resource for nutrition information, providing a number of services that improve the health of Orange County residents. The program provides information on healthy eating and physical activity through the Women, Infants, and Children (WIC) and CalFresh Healthy Living programs. Other services include detention facility inspections and nutritional consults as well as partnership with multiple programs throughout the County. THE OPPORTUNITY The Public Health Nutritionist II is responsible for the implementation of nutrition programs and regulations per Federal and State requirements. Job duties include, but are not limited to: Develop the nutrition education and training plan, which includes identifying nutrition topics and curricula for clients and staff, and developing lessons plans/group or online classes/counseling modules and all associated materials Provide actual training and conduct quality assurance to ensure compliance to the lessons developed Provide content for program communications such as articles, social media messages, bulletin boards and other mediums Work with internal and external partners, subcontractors, and community to support the implementation of the integrated work plan Provide technical support and training to community/resident leaders and partners that serve the target population Provide key support to senior program staff in the planning, initiation, and evaluation of future nutrition projects by assessing comprehension, practices, and opportunities DESIRABLE QUALIFICATIONS & CORE COMPETENCIES: The ideal candidate will be a Registered Dietitian with at least one (1) year of experience working in a public health related program. In addition, the ideal candidate will possess extensive knowledge, experience, skills, and abilities in the following competencies: Professional & Technical Expertise l Legal & Regulatory Navigation l Using Technology Maintaining normal, therapeutic, and public health nutrition programs including current research and the food system Providing nutrition care and services to populations and individuals at each stage of life and for a range of clinical and socio-economic conditions. Incorporating public health functions and essential public health nutrition services, community nutrition assessments and program, personnel, fiscal and data management skills Assessing, planning, implementing, and evaluating activities, projects, and programs to meet defined public health measures Monitoring nutrition policies, procedures, protocols and quality improvement systems and contract deliverables, to assure consistency, effectiveness, and compliance Utilizing digital media software to create brochures, pamphlets, flyers, and instructional aides Creating social media campaigns for outreach, engagement, and awareness Proficient in Microsoft Office programs such as Word, Excel, Outlook, and PowerPoint Leadership | Managing Performance Providing strong leadership by creating a productive work environment and facilitating and demonstrating teamwork and cooperation Applying effective facilitation skills to engage, inspire, and motivate staff and strategic partners Operating assignments and work plans with a high level of autonomy and independence Managing workload effectively, following directions and meeting program deadlines Building & Maintaining Relationships Interacting with mid and high-level managers and government officials, directors, community leaders and other health professionals, educators, and the public for the purpose of offering services Collaborating with internal and external stakeholders to accomplish projects and goals to ensure timely completion and quality product Critical Thinking | Decision Making l Innovative Problem Solving Ability to assess needs, develop original ideas, and employ creative problem-solving methods Applying, planning, managing, and evaluating techniques for public health nutrition programs and/or individual clients such as administering pre and post-tests and surveys Analyzing evaluation results to ascertain program effectiveness and recommending methods for improvements Providing critical and relevant information to program management in a timely manner Being adaptable and flexible while maintaining a focus on program quality of care and service Written & Oral Communication l Presentation Skill l Informing Ensuring all aspects of education are culturally competent and literacy level appropriate Developing and delivering effective written and verbal communication with various audiences Developing and implementing population-based community interventions to guide individual clients to choose healthier diets such as coordinating and facilitating nutrition classes Presenting and delivering information clearly and in an organized manner MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications for the Public Health Nutritionist II classification. PHYSICAL & MENTAL REQUIREMENT, ENVIRONMENTAL AND WORKING CONDITIONS Physical Requirements Must have the body mobility to walk, climb stairs, reach, bend, twist, reach overhead and stoop; stamina to sit for a prolonged period of time (up to one hour); strength to lift and carry or push and pull objects such as boxes of materials and supplies, which may weigh up to 25 lbs.; hearing for normal conversations, ability to work in diverse environments; and the ability to drive a car. Environmental Conditions Will be required to work in clinic or community environment; may work with individuals who have a communicable disease; may be assigned to evenings and/or weekends. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Application Appraisal | HR Review Rating (Weighted 100%): An Application Appraisal conducted by HRS will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. Only the most qualified applicants will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment process has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination and boosting as follows: Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted in accordance with applicable state orders . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason) In addition, depending on assignment and COVID-19 Community Level, workers in certain high-risk settings may be required to wear masks regardless of vaccination status. The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. Email Notification Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Frequently Asked Questions Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact John Duckson at (714) 834-3119 or jduckson@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous