The Senior Marketing Coordinator is responsible for collaborating with staff to design, plan, and execute marketing, branding, and public relations for the City of Loveland’s utilities. This position works with the Customer Experience team to create marketing strategies and campaigns to align organization and community facing programs, projects, and initiatives, utilizing multiple marketing techniques to reach customers with a goal to inform, educate and engage customers. This position also supports the Office of Communication and Engagement as needed. The salary range for this position is $80,000 to $98,891 annually, with a hiring range of $80,000 to $86,072 annually, depending on qualifications and experience. This opportunity will be available until May 1, 2024 at 3:00pm. A current resume is required, and a cover letter is preferred. The Customer Experience team seeks a driven, collaborative professional who is passionate about building relationships, protecting the environment and marketing sustainable operations. They must be resourceful, innovative, forward thinking and a committed team player who maintains an enthusiastic and positive attitude. Our core values of teamwork, ethics and excellence are fundamental to everything we do, and the ideal candidate will have a proven track record of establishing and maintaining relationships within the business community, providing excellent customer service, and managing energy and water programs to success. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Essential Functions As a brand champion, collaborate to ensure all contributors of the utility understand the brand and its goals. Recommend short-and long-range marketing, information and strategic communication plans for programs and services. Coordinate aspects of marketing, education and information programs such as collateral materials, campaigns, employee and customer communications, and billing campaigns. Analyze campaigns and strategize to maximize customer related activities. Takes a lead administrative role in the design, review production and distribution of information, print media, case studies, videos and other educational material. Tracks all marketing projects using project management software and methodology, for reporting purposes. Promotes and drives service and behaviors through customer outreach, demonstrations, events, communications, etc. Promotes and supports events with marketing efforts, planning, securing sponsorships, providing community relations, and on-site assistance. Manages the utility websites including publishing content, maintaining continuity of themes, designing layout, streamlining navigation and increasing online presence to utility customers. Provide support in coordinating activities related to customer satisfaction and utilization objectives. Partners with supervisors and managers to conceptualize and plan marketing for programs, and special events. Maintains expert level knowledge of services, programs, industry, and other municipalities. Creates reports and facilitates projects to identify and support customer service and customer experience opportunities. Works with department, division and program partners on training materials, event promotions, and new tool development. Writes and edit articles, maintains press contacts, and proofreading all outgoing communications. Manages the utility’s social media profiles and presence, including Facebook, X, Instagram, YouTube, NextDoor, and additional channels that may be deemed relevant. Optimizes content for search engines. Initiates and prepares contracts for marketing, website and print vendors. Negotiates contracts as needed. Utilizes analytics to evaluate website traffic, social media, and program performance. Develops holistic quarterly performance report for all marketing and communications work. Works with the Customer Experience Manager to develop and submit cost estimates for inclusion in the annual budget for marketing and promotion of Loveland Utilities. Creates and manages public relations and emergency response communications in times of crisis. Other Job Functions Maintains and assists in developing effective processes that complement the division. With a strong emphasis on customer service, provides front-line response to a variety of public and internal inquiries regarding department activities, policies, programs, procedures, and projects over the phone, in person and through written correspondence; coordinate distribution of information to appropriate personnel and redirect customers when appropriate. Assists and supports the division with high-level projects and analysis as needed. Completes special projects, serves on committees, and other duties as assigned. Qualifications Education 4 Year / Bachelor's Degree in Communications, Marketing, Business, News Media, Public Relations or a related field. An equivalent combination of education and/or experience may substitute for education requirements on a year-for-year basis. Required Experience: 5 years of progressively responsible, professional experience in a communications and marketing role with an emphasis on customer service. Certifications: A valid Driver’s License is required. Knowledge, Skills, and Abilities Excellent writing, editing (photo/video/text), presentation and communication skills. Experience with creating and curating content for business media and blogs. Experience using a variation of popular social media platforms. A passion and experience with social media, email campaigns and the associated technology commonly used for creating social content. Experience with project management as a discipline and project management software. Proficiency with data analytics. Knowledge of website, social analytics tools, Microsoft Office Suite, link tracking tools like bit.ly, Adobe Illustrator, InDesign, Photoshop, HTML, content management systems, and any associated technology commonly used for creating marketing content. Experience with planning events. Excellent customer service and phone skills. Must handle multiple tasks simultaneously, to think logically and solve problems, work well under pressure, and prioritize assignments to meet deadlines. Must develop and maintain effective, cooperative, friendly, and professional working relationships, using superior verbal and written communication skills with City employees and the public even in conflict situations. Must discern when confidentiality is required and maintain confidentiality. Physical Demands Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Working Environment Occasional: Exposure to routine office noise and equipment. Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident. Additional Working Demands / Conditions: Work is performed in an office environment, but can involve field work to include occasional weekends or night shifts attending special events and/or meetings. May need to report to work after hours in emergency situations. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefit Eligible Benefits Package Includes: Two (2) Medical plans, Dental, Vision (for self/ spouse/ children) A Dedicated, exclusive Employee Health and Wellness Center Discounted Chilson Center passes Paid vacation, holidays, floating holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match A Comprehensive Employee Assistance Program Voluntary 529 College Invest program Tuition Reimbursement Employee Referral Program Personal and Professional Development opportunities Employee Recognition Program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information. Employment offers will be conditional on the successful completion of a driving record and criminal history background check.
Apr 17, 2024
Full Time
The Senior Marketing Coordinator is responsible for collaborating with staff to design, plan, and execute marketing, branding, and public relations for the City of Loveland’s utilities. This position works with the Customer Experience team to create marketing strategies and campaigns to align organization and community facing programs, projects, and initiatives, utilizing multiple marketing techniques to reach customers with a goal to inform, educate and engage customers. This position also supports the Office of Communication and Engagement as needed. The salary range for this position is $80,000 to $98,891 annually, with a hiring range of $80,000 to $86,072 annually, depending on qualifications and experience. This opportunity will be available until May 1, 2024 at 3:00pm. A current resume is required, and a cover letter is preferred. The Customer Experience team seeks a driven, collaborative professional who is passionate about building relationships, protecting the environment and marketing sustainable operations. They must be resourceful, innovative, forward thinking and a committed team player who maintains an enthusiastic and positive attitude. Our core values of teamwork, ethics and excellence are fundamental to everything we do, and the ideal candidate will have a proven track record of establishing and maintaining relationships within the business community, providing excellent customer service, and managing energy and water programs to success. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Essential Functions As a brand champion, collaborate to ensure all contributors of the utility understand the brand and its goals. Recommend short-and long-range marketing, information and strategic communication plans for programs and services. Coordinate aspects of marketing, education and information programs such as collateral materials, campaigns, employee and customer communications, and billing campaigns. Analyze campaigns and strategize to maximize customer related activities. Takes a lead administrative role in the design, review production and distribution of information, print media, case studies, videos and other educational material. Tracks all marketing projects using project management software and methodology, for reporting purposes. Promotes and drives service and behaviors through customer outreach, demonstrations, events, communications, etc. Promotes and supports events with marketing efforts, planning, securing sponsorships, providing community relations, and on-site assistance. Manages the utility websites including publishing content, maintaining continuity of themes, designing layout, streamlining navigation and increasing online presence to utility customers. Provide support in coordinating activities related to customer satisfaction and utilization objectives. Partners with supervisors and managers to conceptualize and plan marketing for programs, and special events. Maintains expert level knowledge of services, programs, industry, and other municipalities. Creates reports and facilitates projects to identify and support customer service and customer experience opportunities. Works with department, division and program partners on training materials, event promotions, and new tool development. Writes and edit articles, maintains press contacts, and proofreading all outgoing communications. Manages the utility’s social media profiles and presence, including Facebook, X, Instagram, YouTube, NextDoor, and additional channels that may be deemed relevant. Optimizes content for search engines. Initiates and prepares contracts for marketing, website and print vendors. Negotiates contracts as needed. Utilizes analytics to evaluate website traffic, social media, and program performance. Develops holistic quarterly performance report for all marketing and communications work. Works with the Customer Experience Manager to develop and submit cost estimates for inclusion in the annual budget for marketing and promotion of Loveland Utilities. Creates and manages public relations and emergency response communications in times of crisis. Other Job Functions Maintains and assists in developing effective processes that complement the division. With a strong emphasis on customer service, provides front-line response to a variety of public and internal inquiries regarding department activities, policies, programs, procedures, and projects over the phone, in person and through written correspondence; coordinate distribution of information to appropriate personnel and redirect customers when appropriate. Assists and supports the division with high-level projects and analysis as needed. Completes special projects, serves on committees, and other duties as assigned. Qualifications Education 4 Year / Bachelor's Degree in Communications, Marketing, Business, News Media, Public Relations or a related field. An equivalent combination of education and/or experience may substitute for education requirements on a year-for-year basis. Required Experience: 5 years of progressively responsible, professional experience in a communications and marketing role with an emphasis on customer service. Certifications: A valid Driver’s License is required. Knowledge, Skills, and Abilities Excellent writing, editing (photo/video/text), presentation and communication skills. Experience with creating and curating content for business media and blogs. Experience using a variation of popular social media platforms. A passion and experience with social media, email campaigns and the associated technology commonly used for creating social content. Experience with project management as a discipline and project management software. Proficiency with data analytics. Knowledge of website, social analytics tools, Microsoft Office Suite, link tracking tools like bit.ly, Adobe Illustrator, InDesign, Photoshop, HTML, content management systems, and any associated technology commonly used for creating marketing content. Experience with planning events. Excellent customer service and phone skills. Must handle multiple tasks simultaneously, to think logically and solve problems, work well under pressure, and prioritize assignments to meet deadlines. Must develop and maintain effective, cooperative, friendly, and professional working relationships, using superior verbal and written communication skills with City employees and the public even in conflict situations. Must discern when confidentiality is required and maintain confidentiality. Physical Demands Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Working Environment Occasional: Exposure to routine office noise and equipment. Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident. Additional Working Demands / Conditions: Work is performed in an office environment, but can involve field work to include occasional weekends or night shifts attending special events and/or meetings. May need to report to work after hours in emergency situations. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefit Eligible Benefits Package Includes: Two (2) Medical plans, Dental, Vision (for self/ spouse/ children) A Dedicated, exclusive Employee Health and Wellness Center Discounted Chilson Center passes Paid vacation, holidays, floating holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match A Comprehensive Employee Assistance Program Voluntary 529 College Invest program Tuition Reimbursement Employee Referral Program Personal and Professional Development opportunities Employee Recognition Program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information. Employment offers will be conditional on the successful completion of a driving record and criminal history background check.
Cal State University (CSU) Long Beach
1250 North Bellflower Boulevard, Long Beach, California 90840, USA
Job Summary The Financial Aid Counselor/Program Coordinator performs a variety of processing and specialized financial aid functions to facilitate administration of financial aid programs and delivery of funds to students in support of access and student success. Activities include determining eligibility; awarding aid; facilitating problem solving with students and parents; and making professional judgment decisions regarding student aid eligibility. The Counselor provides leadership and program oversight over an assigned area of specialty; adjudicates appeals; and provides training to other staff. The Counselor shares responsibility for delivering service excellence to students and customers daily through interactions ranging from correspondence regarding program navigation and problem solving, as well as counseling and outreach activities. Key Responsibilities Processing, Evaluation, and Decision-Making Support: Facilitate access and student success through a multitude of processing activities; providing decision-making support in complex situations; evaluating special circumstances; and exercising professional judgment. Program Oversight and Liaison: Provide leadership; program management; and serve as liaison for a programmatic area of specialization. Counseling and Outreach: Promote an environment of collaboration and service excellence by providing a broad range of student and family-facing financial aid services, including counseling and outreach activities. Knowledge and Continual Learning: Remain current with constantly evolving financial aid regulations (federal, state, institutional); emerging trends; and best practices in delivering service excellence. Knowledge Skills and Abilities Skills and Knowledge of financial aid (programs, policies, regulations): In-depth knowledge and understanding of current financial aid needs analysis methodology and federal and state. Knowledge of financial aid regulations, practices, and resources. Knowledge of online student information systems. Ability to interpret, analyze, and apply financial aid and academic policies and procedures. The financial aid counselor requires a thorough understanding of the federal, state, and institutional rules governing the various forms of financial aid. Federal law is reauthorized every 5 to 6 years with regulatory changes and new legislation inserted within those spans. State aid can change annually with each session of the legislature. Institutional costs and processes may change even more often in response to improvements and limitations to technology, approval and revisions of budget priorities, and structural organizations. Every counselor will track these changes and the effects on student awards at the University. The counselor must successfully keep abreast of technical applications of regulatory and institutional changes and use competent and increasingly complex computer system skills to meet their job requirements. Specific assigned programs may be complex and require specialized training or skills. Treats all customers (students, faculty and staff colleagues) with dignity and respect, empathy, fairness and professionalism, consistent with the university mission, values and strategic vision. Demonstrated ability to conduct presentations to groups of varying sizes. Experience representing a department/organization as knowledgeable and authoritative while remaining supportive, calm and professional even under highly charged circumstances. Ability to handle information in a confidential and professional manner. Demonstrated ability to communicate technical information and convey disappointing information. Counselors deal continuously with the dissonance between a family's perceived need and the help available to the student. They must be able to deal effectively with students and families when the office is unable to fulfill expectations. To resolve these situations without assistance, counselors are knowledgeable and authoritative while remaining supportive, calm and professional even under highly charged circumstances. Counselors must also be effective and knowledgeable in communicating to diverse groups and larger audiences regarding the financial aid process and requirements, and willing to contribute whenever possible or needed to outreach activities. Our service structure calls upon counselors to explain, and sometimes defend, professional judgment decisions made by their colleagues. Because of the shared workload and working styles of a large group of individuals, successful counselors must be excellent communicators, good negotiators, team players and excellent colleagues who share the goals and the hard work necessary to achieve them. Ability to handle multiple tasks with short deadlines. Ability to demonstrate excellent time management and organizational skills. Ability to work effectively in a dynamic team and to multi-task in a fast-paced, diverse environment with students, faculty, and staff. Financial aid counselors work under continuous pressure to meet self-imposed, department-imposed and student-imposed deadlines while maintaining extreme attention to detail and accuracy. Errors may result in significant liability for students as well as the institution. Counselors must successfully balance the pressures to complete assigned tasks, attend professional and developmental workshops, meetings and training opportunities. Ensures operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes, and makes them available to supervisor. Ensures quality, usability and integrity of system data by working within approved processes and testing procedures. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each student and assist in achieving the university's commitment to a "vision of excellence." Education and Experience Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field and two years of professional experience in one of the student services program areas required. Physical Summary Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less). Department Enrollment Services Financial Aid Classification Financial Aid Counselor Program Coordinator Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,610 - $6,556 per month. Benefits Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year. Time Base 1.0 time-base, 40 hours per week. Duration of Appointment This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date. Application Procedures Click Apply Now to complete the CSULB Online Employment Application. PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional Information The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months. CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Advertised: Apr 05 2024 Pacific Daylight Time Applications close: Apr 19 2024 Pacific Daylight Time Closing Date/Time:
Apr 06, 2024
Job Summary The Financial Aid Counselor/Program Coordinator performs a variety of processing and specialized financial aid functions to facilitate administration of financial aid programs and delivery of funds to students in support of access and student success. Activities include determining eligibility; awarding aid; facilitating problem solving with students and parents; and making professional judgment decisions regarding student aid eligibility. The Counselor provides leadership and program oversight over an assigned area of specialty; adjudicates appeals; and provides training to other staff. The Counselor shares responsibility for delivering service excellence to students and customers daily through interactions ranging from correspondence regarding program navigation and problem solving, as well as counseling and outreach activities. Key Responsibilities Processing, Evaluation, and Decision-Making Support: Facilitate access and student success through a multitude of processing activities; providing decision-making support in complex situations; evaluating special circumstances; and exercising professional judgment. Program Oversight and Liaison: Provide leadership; program management; and serve as liaison for a programmatic area of specialization. Counseling and Outreach: Promote an environment of collaboration and service excellence by providing a broad range of student and family-facing financial aid services, including counseling and outreach activities. Knowledge and Continual Learning: Remain current with constantly evolving financial aid regulations (federal, state, institutional); emerging trends; and best practices in delivering service excellence. Knowledge Skills and Abilities Skills and Knowledge of financial aid (programs, policies, regulations): In-depth knowledge and understanding of current financial aid needs analysis methodology and federal and state. Knowledge of financial aid regulations, practices, and resources. Knowledge of online student information systems. Ability to interpret, analyze, and apply financial aid and academic policies and procedures. The financial aid counselor requires a thorough understanding of the federal, state, and institutional rules governing the various forms of financial aid. Federal law is reauthorized every 5 to 6 years with regulatory changes and new legislation inserted within those spans. State aid can change annually with each session of the legislature. Institutional costs and processes may change even more often in response to improvements and limitations to technology, approval and revisions of budget priorities, and structural organizations. Every counselor will track these changes and the effects on student awards at the University. The counselor must successfully keep abreast of technical applications of regulatory and institutional changes and use competent and increasingly complex computer system skills to meet their job requirements. Specific assigned programs may be complex and require specialized training or skills. Treats all customers (students, faculty and staff colleagues) with dignity and respect, empathy, fairness and professionalism, consistent with the university mission, values and strategic vision. Demonstrated ability to conduct presentations to groups of varying sizes. Experience representing a department/organization as knowledgeable and authoritative while remaining supportive, calm and professional even under highly charged circumstances. Ability to handle information in a confidential and professional manner. Demonstrated ability to communicate technical information and convey disappointing information. Counselors deal continuously with the dissonance between a family's perceived need and the help available to the student. They must be able to deal effectively with students and families when the office is unable to fulfill expectations. To resolve these situations without assistance, counselors are knowledgeable and authoritative while remaining supportive, calm and professional even under highly charged circumstances. Counselors must also be effective and knowledgeable in communicating to diverse groups and larger audiences regarding the financial aid process and requirements, and willing to contribute whenever possible or needed to outreach activities. Our service structure calls upon counselors to explain, and sometimes defend, professional judgment decisions made by their colleagues. Because of the shared workload and working styles of a large group of individuals, successful counselors must be excellent communicators, good negotiators, team players and excellent colleagues who share the goals and the hard work necessary to achieve them. Ability to handle multiple tasks with short deadlines. Ability to demonstrate excellent time management and organizational skills. Ability to work effectively in a dynamic team and to multi-task in a fast-paced, diverse environment with students, faculty, and staff. Financial aid counselors work under continuous pressure to meet self-imposed, department-imposed and student-imposed deadlines while maintaining extreme attention to detail and accuracy. Errors may result in significant liability for students as well as the institution. Counselors must successfully balance the pressures to complete assigned tasks, attend professional and developmental workshops, meetings and training opportunities. Ensures operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes, and makes them available to supervisor. Ensures quality, usability and integrity of system data by working within approved processes and testing procedures. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each student and assist in achieving the university's commitment to a "vision of excellence." Education and Experience Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field and two years of professional experience in one of the student services program areas required. Physical Summary Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less). Department Enrollment Services Financial Aid Classification Financial Aid Counselor Program Coordinator Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,610 - $6,556 per month. Benefits Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year. Time Base 1.0 time-base, 40 hours per week. Duration of Appointment This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date. Application Procedures Click Apply Now to complete the CSULB Online Employment Application. PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional Information The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months. CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Advertised: Apr 05 2024 Pacific Daylight Time Applications close: Apr 19 2024 Pacific Daylight Time Closing Date/Time:
Stanislaus County, CA
Modesto, California, United States
About the Opportunity ABOUT THE POSITION Mental Health Clinicians can be assigned, based on departmental needs, to the Adult and Older Adult System of Care (ASOC), Children's System of Care (CSOC), CARE Program, Substance Use Disorders System of Care (SUD), Community Emergency Response Team (CERT), Collaborative Court, Crisis Care Mobile Units (CCMU), Medi-Cal Assessment Team (MAT), Quality Services, Utilization Management (UM), Workforce Development and Training Department or the Prevention & Early Intervention Team (PEI). Under direction, Mental Health Clinicians provide clinical assessments, care planning, counseling, clinical case management and other rehabilitative / psychotherapeutic services in a community mental health setting. Mental Health Clinicians are expected to work independently but also function effectively as part of a service team. The incumbents may supervise professional and technical personnel, and provide education and consultation services to other staff, community agencies and the public. In addition, Mental Health Clinicians may administer and coordinate mental health programs, and perform other related work as required. Bilingual applicants are strongly encouraged to apply. Upon successful completion of our bilingual proficiency assessment, you'll receive an additional $1 per hour in compensation. Adult System of Care (ASOC) Service Teams are utilized to provide comprehensive outpatient services to adults with a serious mental illness and/or substance use disorder of Stanislaus County. The focus of treatment efforts is to enable clients to function at their highest level in community. Emphasis is placed on assisting clients in identifying and achieving goals, which are meaningful to them. Treatment Teams are comprised of multi-disciplinary staff and are currently utilizing the psycho-social rehabilitation and recovery models of service delivery. Children’s System of Care (CSOC) Services for children and youth are provided in various programs that work with children, youth and young adults age 0 to 21 years. The Mental Health Clinician will provide intensive services to children and adolescents identified with Serious Emotionally Disturbed (SED), as well as provide services and support to their family/caregivers. This may include children and youth who are involved with the Child Welfare or Probation systems. The Mental Health Clinician will also work with transitional age young adults and/or non-minor dependents who have opted into the foster care system as an adult. Services are provided in the field (in home, school, and community settings). Mental Health Clinicians in this subsystem work collaboratively with outside partners through a Child and Family Team process to ensure coordination of care. The CARE Program CARE is a multidisciplinary team of mental health, criminal justice, and other service providers who facilitate, provide, and share responsibilities of assessment coordination and treatment services to appropriately meet the complex mental, physical, and social needs of the targeted population. The target population includes individuals that may have severe and persistent mental illness, exhibit high-risk health and safety behaviors, engage in vagrancy-related criminal behavior, and experience severe SUDs; and for a variety of reasons, they are not accessing or accepting services. BHRS mental health services providers are embedded on the team to support clients with Serious Mental Illness (SMI) and facilitate direct access to treatment services. The CARE team includes Modesto Police, Probation, Community Services Agency, Telecare, and Public Health. The overarching goal is to see an increase in the target population transition from saying “no” to help to saying “yes” to help. Substance Use Disorders (SUD) The Mental Health Clinician will be assigned to treatment programs and Residential Unit, which is designed to serve adults and older adults who suffer from a Co-Occurring Mental Health and Substance Abuse Disorders. The incumbents are expected to provide clinical 1:1's, group counseling to program participants, and consultation services to program staff. This position may include intake assessments, group facilitation, and individual client sessions. Mental Health Clinicians provide 1:1 counseling and assessments while following regulatory compliances. They are mandated reporters for CPS, APS, and 51/50's. Mental Health Clinicians also provide revenue with Medi-Cal billing. Community Emergency Response Team (CERT) The Community Emergency Response Team (CERT) is a 24-hour, seven day a week program. CERT provides emergency mental health assessment and referral services for emergent and pre-emergent behavioral health situations in collaboration with families, consumers, law enforcement and emergency room personnel. Some services are provided in the community through a mobile task force. Non-crisis services include a consumer and family member-staffed Crisis Support Line and on-site peer support available to consumers and families who need support and referrals. Individuals are able to call to access services or request a psychiatric evaluation. CERT personnel should possess sophisticated diagnostic and assessment skills and be available for shift work. Crisis Care Mobile Units (CCMU) The Crisis Emergency Response Team (CERT) program will embed trained crisis mental health staff from Stanislaus County Behavioral Health & Recovery Services to ride along with Modesto Police Department (MPD) patrol officers and Stanislaus County Sheriff’s Office (SO) patrol deputies from 1400 to 2200 hours Monday through Friday. CCMU Clinicians will respond with law enforcement to provide mobile crisis services, Triage screening, de-escalation/resolution for individuals experiencing behavioral health crises. CCMU Clinicians will work with BHS and CST staff to provide peer support, and coordination with medical and behavioral health services, and follow-up. Medi-Cal Assessment Team (MAT) The Medi-Cal Assessment teams provides mental health assessments to children and adult beneficiaries. The MAT Mental Health Clinician will perform initial assessments to individuals referred for or seeking mental health services. The MAT Mental Health Clinician will assist in linkage for those assessed to programs within BHRS, Contractors, and or alternate level of care such as mild-moderate and or community services. MAT personnel should posses sophisticated diagnostic and assessment skills. Quality Services The Quality Services/Compliance team ensures the following: 1. Quality of care issues are identified, monitored and appropriate corrective actions are taken 2. Pursue continuous quality improvement, through department audits 3. Behavioral health services provided to beneficiaries meet established quality of care standards (Department of Health Care Services (DHCS) protocol; Information Notices (IN); All State Plan Letters (APLs)), 4. Quality is evaluated in the areas of access, satisfaction, continuity of care and quality of care, 5. Provide on-going Electronic Health Record (EHR) Navigation training 6. Program certification and re-certification activities, including program National Provider Identifier (NPI)s and modes of service, and 6. Changes are made and monitored related to DHCS protocol updates. In addition, the compliance component of the Quality Services program ensures the following: 1. Establishment and implementation of procedures and a system with dedicated staff for routine internal monitoring and auditing of compliance risks, prompt response to compliance issues as they are raised, investigation of potential compliance problems as identified in the course of self-evaluation and audits, correction of such problems promptly and thoroughly (or coordination of suspected criminal acts with law enforcement agencies) to reduce the potential for recurrence, and ongoing compliance with the requirements under the contract (Corrective Action Plan (CAP) follow up from all peer reviews; review/discussion of limited mental health contact; review and provide information related to compliance for fact finding data), 2. Implement a compliance program that includes: Written policies, procedures, and standards of conduct that articulate the organization’s commitment to comply with all applicable requirements and standards under the contract, and all applicable laws (provide training opportunities for BHRS compliance program plan; 3. Implement and maintain procedures designed to detect fraud, waste and abuse that include provisions to verify services reimbursed by Medicaid were received by the beneficiary, 4. Monitor access line compliance and procedures in addition to other compliance related requirements in protocol, Mental Health Plan (MHP) contract, and DMC-ODS Internal Government Agreement (IGA)), and 5. Assist with managing and monitoring privacy issues. Utilization Management (UM) The Utilization Management team evaluates medical necessity, appropriateness and efficiency of services provided to Medi-Cal beneficiaries (outpatient treatment plan review; assessment updates), ensures consistent application of review criteria for authorization decisions (outpatient treatment plan; Service Authorization Requests (SARs); SUD Residential) , conducts concurrent review and authorization for all psychiatric inpatient hospital services and psychiatric health facility services (DBHC; Telecare PHF; Out of County (OOC) hospitals) , reviews and completes provider appeals, provides training materials and training related to concurrent review, documentation standards for medical necessity (based on DHCS training and Title 9 regulation) ; and reasons for denials, EHR and database entry (diagnosis review; approved/denied days) , Medi-Cal eligibility check for all inpatient admissions, establish and implement written policies and procedures for all UM activities and delegated activities, and provide on-going trainings related to authorization (delegated activity); Notice of Action Beneficiary Determination (NOABDs). Collaborative Court The Collaborative Court Team is a program with Stanislaus County Behavioral Health and Recovery Services was created to ensure improved coordinated entry into Behavioral Health care for Stanislaus County residents who are involved in the legal system. Workforce Development and Training Department Training Department supports all BHRS staff in connecting to state mandated trainings as well as trainings that support specific job-related tasks. Mental Health Clinician will provide support in coordinating, facilitating and tracking trainings as well as connecting staff to needed training support. Mental Health Clinician will work with various departments in assessing additional training needs and bringing outside partners in for additional support. Prevention & Early Intervention (PEI) Under the direction of the Manager and Staff Services Coordinator of Prevention and Early Intervention (PEI), the Mental Health Clinician will act within the division in a variety of local community settings, requiring partnerships with other organizations or community groups. The Mental Health Clinician may provide training and support to staff and community agencies at different sites within the county. The Mental Health Clinician will act in conjunction with the PEI division’s accordance to state regulations in an effort to engage and impact community in ways that will result in deeper awareness of mental health and access to services, as well as engage in awareness and prevention efforts around suicide. The Mental Health Clinician will engage community in efforts to reduce stigma related to mental health and will help the community to build capacity in independent, self-defined views of wellbeing, wellness, and overall mental health. The Mental Health Clinician may provide guidance and support to a growing collaborative of designated community leaders and agencies from PEI and BHRS-funded programs as well as other community-based mental health and wellness programs. Doing so will ensure access to this prevention strategy in outlying areas where transportation and other factors are barriers to services in traditional centralized locations. Along with these tasks related to the division’s implementation and services delivery, the Mental Health Clinician will act in conjunction with the PEI division within BHRS to fully implement the building of community capacity to provide emotional support to individuals where they live, worship, go to school, and play. The primary function promotes positive community development as a viable broad community effort to improve behavioral health outcomes. To learn more about the Behavioral Health and Recovery Services Department, click here . The eligible list generated from this recruitment will be used to fill future full-time, part-time, extra help and on-call vacancies for the Behavioral Health and Recovery Services Department. Click here for details . Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Community & Health Services bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). Part-time extra-help is a provisional classification where permanent status may not be obtained. This position is subject to overtime, standby, shift, and callback assignments and will perform related duties as assigned. This position is non-benefited except for participation in a 401a program with Nationwide.” The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Advise clients of available community resources and act as a liaison and/or advocate for clients/families to be able to access community resources effectively; Conduct onsite and field based comprehensive clinical assessments to establish medical necessity criteria and provide clinical interventions without supervision, utilizing different clinical treatment modalities and approaches based on clinical needs; Determine functional impairments of clients and prioritize their needs; In the appropriate therapeutic and/or clinical setting, work with primary care physicians when necessary on treatment plans or provide individual and group services which could include clients from diverse cultural backgrounds. For children and families, assist in assessing challenges and barriers to social and emotional health, and in partnership with them, develop a strength based realistic service plan; Perform appropriate clinical social work and develop treatment plans to address clients functional impairments; Prepare and maintain complex treatment and progress reports and document in client charts as needed; which include, diagnostic and treatment recommendations, discharge planning and follow-up services; Prepare and present cases for review with the clinical service team; Provide client-centered and wellness/recovery/resiliency informed services; Provide crisis intervention and 5150 evaluation on-site, in the field or at neighboring hospital emergency rooms when working with BHRS clients; Provide ongoing clinical assessment, client care planning and effective treatment implementation to children, adults and families; Support and utilize Electronic Medical/Health Record System software; Utilize the 12 Step and social model principles of substance use disorder (SUD) treatment resiliency and crisis intervention within the community; Work collaboratively with a wide range of clinical and non-clinical disciplines to access client and family needs, design effective care planning, service goals or special medical treatment plans regarding utilization of additional resources, such as, home health and hospice; Work collaboratively with consumers and family members using a wellness, recovery or resilient based approach and engage clients in treatment pathways to provide behavioral health needs when appropriated or as needed; Work in tandem with the Child Welfare Department, Education partners, or Regional Center partners if applicable; Work in tandem with the Probation Department, Sheriff's Office, criminal justice partner agencies, and other community partners across the County if applicable; and Other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE Principles, techniques and trends in counseling, psychotherapy, clinical case management, and various treatment modalities; Biological, behavioral and environmental aspects of emotional disturbances, mental disability, and substance abuse; Culturally proficient practices with diverse case load; Scope and activities of the public and private health and welfare agencies and other available resources; and Principles and techniques of mental health education, prevention, and crisis intervention within the community. SKILLS/ABILITIES Perform psychiatric social work and psychotherapy of a complex nature with clients and groups; Prepare clear, concise case work records and make recommendations on the basis of such information; organize and manage a caseload; and work with a bureaucratic system; Retain personal objectivity while dealing with the problems of others; Perform the therapist's role in a manner consistent with professional standards and ethics; Determine functional impairments of clients and prioritize their needs; Decide appropriate treatment focus and methods without clinical supervision; Work with a team to integrate various clinical approaches into a treatment program; and Anticipate a potential crisis, manage and be able to apply appropriate clinical intervention when necessary. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION/EXPERIENCE MENTAL HEALTH CLINICIAN I PATTERN I Graduation from an accredited two (2) year Graduate School of Social Work with the receipt of a Master's Degree of Social Work which can lead to licensure as a Clinical Social Worker. PATTERN II Graduation from an accredited graduate program with receipt of a Master's Degree which can lead to a License as a Clinical Social Worker (LCSW) or a Marriage and Family Therapist (MFT); AND Meet qualifications to participate in a Short-Doyle program; AND Eligible to be licensed as either a Licensed Clinical Social Worker or a Marriage and Family Therapist in the State of California. The Mental Health Clinician I classification is a Veterans' Preference Program eligible job classification. For more information, please click here (Download PDF reader) . MENTAL HEALTH CLINICIAN II PATTERN I Graduation from an accredited two (2) year Graduate School of Social Work with receipt of a Master's Degree and acquisition of the State recognized license. PATTERN II Graduation from an accredited graduate program with receipt of a Master's Degree and acquisition of a LCSW or MFT License which meets qualifications to participate in a Short-Doyle program. PATTERN III Doctoral Degree in Clinical Psychology may be substituted for the above educational requirement; AND Two (2) years of experience in a Mental Health setting under clinical supervision as required to qualify for the State recognized license. LICENSE Licensed as either a Licensed Clinical Social Worker or Marriage and Family Therapist in the State of California; OR A license as a Psychologist in the State of California may be substituted for the above licensure requirement. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening may focus on the following desirable qualifications. Please list any of these qualifications you may have within the "duties" section of the online application. Licensed as either a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist or Licensed Professional Clinical Counselor in the State of California; OR Current registration with the California Board of Behavioral Science or must be registered with the California Board of Behavioral Science within 60 days of the commencement of employment; AND Enrollment through Department of Health Care Services Provider Application and Validation for Enrollment (PAVE) portal. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: Applications will be reviewed on a continuous basis. This recruitment may close at any time with no notice. Apply By: Oral Examination: January 5, 2024 Week of January 15th January 19, 2024 Week of January 29th February 2, 2024 Week of February 12th February 16, 2024 Week of February 26th March 1, 2024 Week of March 11th March 15, 2024 Week of March 25th GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment medical screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: Continuous
Mar 08, 2024
Full Time
About the Opportunity ABOUT THE POSITION Mental Health Clinicians can be assigned, based on departmental needs, to the Adult and Older Adult System of Care (ASOC), Children's System of Care (CSOC), CARE Program, Substance Use Disorders System of Care (SUD), Community Emergency Response Team (CERT), Collaborative Court, Crisis Care Mobile Units (CCMU), Medi-Cal Assessment Team (MAT), Quality Services, Utilization Management (UM), Workforce Development and Training Department or the Prevention & Early Intervention Team (PEI). Under direction, Mental Health Clinicians provide clinical assessments, care planning, counseling, clinical case management and other rehabilitative / psychotherapeutic services in a community mental health setting. Mental Health Clinicians are expected to work independently but also function effectively as part of a service team. The incumbents may supervise professional and technical personnel, and provide education and consultation services to other staff, community agencies and the public. In addition, Mental Health Clinicians may administer and coordinate mental health programs, and perform other related work as required. Bilingual applicants are strongly encouraged to apply. Upon successful completion of our bilingual proficiency assessment, you'll receive an additional $1 per hour in compensation. Adult System of Care (ASOC) Service Teams are utilized to provide comprehensive outpatient services to adults with a serious mental illness and/or substance use disorder of Stanislaus County. The focus of treatment efforts is to enable clients to function at their highest level in community. Emphasis is placed on assisting clients in identifying and achieving goals, which are meaningful to them. Treatment Teams are comprised of multi-disciplinary staff and are currently utilizing the psycho-social rehabilitation and recovery models of service delivery. Children’s System of Care (CSOC) Services for children and youth are provided in various programs that work with children, youth and young adults age 0 to 21 years. The Mental Health Clinician will provide intensive services to children and adolescents identified with Serious Emotionally Disturbed (SED), as well as provide services and support to their family/caregivers. This may include children and youth who are involved with the Child Welfare or Probation systems. The Mental Health Clinician will also work with transitional age young adults and/or non-minor dependents who have opted into the foster care system as an adult. Services are provided in the field (in home, school, and community settings). Mental Health Clinicians in this subsystem work collaboratively with outside partners through a Child and Family Team process to ensure coordination of care. The CARE Program CARE is a multidisciplinary team of mental health, criminal justice, and other service providers who facilitate, provide, and share responsibilities of assessment coordination and treatment services to appropriately meet the complex mental, physical, and social needs of the targeted population. The target population includes individuals that may have severe and persistent mental illness, exhibit high-risk health and safety behaviors, engage in vagrancy-related criminal behavior, and experience severe SUDs; and for a variety of reasons, they are not accessing or accepting services. BHRS mental health services providers are embedded on the team to support clients with Serious Mental Illness (SMI) and facilitate direct access to treatment services. The CARE team includes Modesto Police, Probation, Community Services Agency, Telecare, and Public Health. The overarching goal is to see an increase in the target population transition from saying “no” to help to saying “yes” to help. Substance Use Disorders (SUD) The Mental Health Clinician will be assigned to treatment programs and Residential Unit, which is designed to serve adults and older adults who suffer from a Co-Occurring Mental Health and Substance Abuse Disorders. The incumbents are expected to provide clinical 1:1's, group counseling to program participants, and consultation services to program staff. This position may include intake assessments, group facilitation, and individual client sessions. Mental Health Clinicians provide 1:1 counseling and assessments while following regulatory compliances. They are mandated reporters for CPS, APS, and 51/50's. Mental Health Clinicians also provide revenue with Medi-Cal billing. Community Emergency Response Team (CERT) The Community Emergency Response Team (CERT) is a 24-hour, seven day a week program. CERT provides emergency mental health assessment and referral services for emergent and pre-emergent behavioral health situations in collaboration with families, consumers, law enforcement and emergency room personnel. Some services are provided in the community through a mobile task force. Non-crisis services include a consumer and family member-staffed Crisis Support Line and on-site peer support available to consumers and families who need support and referrals. Individuals are able to call to access services or request a psychiatric evaluation. CERT personnel should possess sophisticated diagnostic and assessment skills and be available for shift work. Crisis Care Mobile Units (CCMU) The Crisis Emergency Response Team (CERT) program will embed trained crisis mental health staff from Stanislaus County Behavioral Health & Recovery Services to ride along with Modesto Police Department (MPD) patrol officers and Stanislaus County Sheriff’s Office (SO) patrol deputies from 1400 to 2200 hours Monday through Friday. CCMU Clinicians will respond with law enforcement to provide mobile crisis services, Triage screening, de-escalation/resolution for individuals experiencing behavioral health crises. CCMU Clinicians will work with BHS and CST staff to provide peer support, and coordination with medical and behavioral health services, and follow-up. Medi-Cal Assessment Team (MAT) The Medi-Cal Assessment teams provides mental health assessments to children and adult beneficiaries. The MAT Mental Health Clinician will perform initial assessments to individuals referred for or seeking mental health services. The MAT Mental Health Clinician will assist in linkage for those assessed to programs within BHRS, Contractors, and or alternate level of care such as mild-moderate and or community services. MAT personnel should posses sophisticated diagnostic and assessment skills. Quality Services The Quality Services/Compliance team ensures the following: 1. Quality of care issues are identified, monitored and appropriate corrective actions are taken 2. Pursue continuous quality improvement, through department audits 3. Behavioral health services provided to beneficiaries meet established quality of care standards (Department of Health Care Services (DHCS) protocol; Information Notices (IN); All State Plan Letters (APLs)), 4. Quality is evaluated in the areas of access, satisfaction, continuity of care and quality of care, 5. Provide on-going Electronic Health Record (EHR) Navigation training 6. Program certification and re-certification activities, including program National Provider Identifier (NPI)s and modes of service, and 6. Changes are made and monitored related to DHCS protocol updates. In addition, the compliance component of the Quality Services program ensures the following: 1. Establishment and implementation of procedures and a system with dedicated staff for routine internal monitoring and auditing of compliance risks, prompt response to compliance issues as they are raised, investigation of potential compliance problems as identified in the course of self-evaluation and audits, correction of such problems promptly and thoroughly (or coordination of suspected criminal acts with law enforcement agencies) to reduce the potential for recurrence, and ongoing compliance with the requirements under the contract (Corrective Action Plan (CAP) follow up from all peer reviews; review/discussion of limited mental health contact; review and provide information related to compliance for fact finding data), 2. Implement a compliance program that includes: Written policies, procedures, and standards of conduct that articulate the organization’s commitment to comply with all applicable requirements and standards under the contract, and all applicable laws (provide training opportunities for BHRS compliance program plan; 3. Implement and maintain procedures designed to detect fraud, waste and abuse that include provisions to verify services reimbursed by Medicaid were received by the beneficiary, 4. Monitor access line compliance and procedures in addition to other compliance related requirements in protocol, Mental Health Plan (MHP) contract, and DMC-ODS Internal Government Agreement (IGA)), and 5. Assist with managing and monitoring privacy issues. Utilization Management (UM) The Utilization Management team evaluates medical necessity, appropriateness and efficiency of services provided to Medi-Cal beneficiaries (outpatient treatment plan review; assessment updates), ensures consistent application of review criteria for authorization decisions (outpatient treatment plan; Service Authorization Requests (SARs); SUD Residential) , conducts concurrent review and authorization for all psychiatric inpatient hospital services and psychiatric health facility services (DBHC; Telecare PHF; Out of County (OOC) hospitals) , reviews and completes provider appeals, provides training materials and training related to concurrent review, documentation standards for medical necessity (based on DHCS training and Title 9 regulation) ; and reasons for denials, EHR and database entry (diagnosis review; approved/denied days) , Medi-Cal eligibility check for all inpatient admissions, establish and implement written policies and procedures for all UM activities and delegated activities, and provide on-going trainings related to authorization (delegated activity); Notice of Action Beneficiary Determination (NOABDs). Collaborative Court The Collaborative Court Team is a program with Stanislaus County Behavioral Health and Recovery Services was created to ensure improved coordinated entry into Behavioral Health care for Stanislaus County residents who are involved in the legal system. Workforce Development and Training Department Training Department supports all BHRS staff in connecting to state mandated trainings as well as trainings that support specific job-related tasks. Mental Health Clinician will provide support in coordinating, facilitating and tracking trainings as well as connecting staff to needed training support. Mental Health Clinician will work with various departments in assessing additional training needs and bringing outside partners in for additional support. Prevention & Early Intervention (PEI) Under the direction of the Manager and Staff Services Coordinator of Prevention and Early Intervention (PEI), the Mental Health Clinician will act within the division in a variety of local community settings, requiring partnerships with other organizations or community groups. The Mental Health Clinician may provide training and support to staff and community agencies at different sites within the county. The Mental Health Clinician will act in conjunction with the PEI division’s accordance to state regulations in an effort to engage and impact community in ways that will result in deeper awareness of mental health and access to services, as well as engage in awareness and prevention efforts around suicide. The Mental Health Clinician will engage community in efforts to reduce stigma related to mental health and will help the community to build capacity in independent, self-defined views of wellbeing, wellness, and overall mental health. The Mental Health Clinician may provide guidance and support to a growing collaborative of designated community leaders and agencies from PEI and BHRS-funded programs as well as other community-based mental health and wellness programs. Doing so will ensure access to this prevention strategy in outlying areas where transportation and other factors are barriers to services in traditional centralized locations. Along with these tasks related to the division’s implementation and services delivery, the Mental Health Clinician will act in conjunction with the PEI division within BHRS to fully implement the building of community capacity to provide emotional support to individuals where they live, worship, go to school, and play. The primary function promotes positive community development as a viable broad community effort to improve behavioral health outcomes. To learn more about the Behavioral Health and Recovery Services Department, click here . The eligible list generated from this recruitment will be used to fill future full-time, part-time, extra help and on-call vacancies for the Behavioral Health and Recovery Services Department. Click here for details . Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Community & Health Services bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). Part-time extra-help is a provisional classification where permanent status may not be obtained. This position is subject to overtime, standby, shift, and callback assignments and will perform related duties as assigned. This position is non-benefited except for participation in a 401a program with Nationwide.” The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Advise clients of available community resources and act as a liaison and/or advocate for clients/families to be able to access community resources effectively; Conduct onsite and field based comprehensive clinical assessments to establish medical necessity criteria and provide clinical interventions without supervision, utilizing different clinical treatment modalities and approaches based on clinical needs; Determine functional impairments of clients and prioritize their needs; In the appropriate therapeutic and/or clinical setting, work with primary care physicians when necessary on treatment plans or provide individual and group services which could include clients from diverse cultural backgrounds. For children and families, assist in assessing challenges and barriers to social and emotional health, and in partnership with them, develop a strength based realistic service plan; Perform appropriate clinical social work and develop treatment plans to address clients functional impairments; Prepare and maintain complex treatment and progress reports and document in client charts as needed; which include, diagnostic and treatment recommendations, discharge planning and follow-up services; Prepare and present cases for review with the clinical service team; Provide client-centered and wellness/recovery/resiliency informed services; Provide crisis intervention and 5150 evaluation on-site, in the field or at neighboring hospital emergency rooms when working with BHRS clients; Provide ongoing clinical assessment, client care planning and effective treatment implementation to children, adults and families; Support and utilize Electronic Medical/Health Record System software; Utilize the 12 Step and social model principles of substance use disorder (SUD) treatment resiliency and crisis intervention within the community; Work collaboratively with a wide range of clinical and non-clinical disciplines to access client and family needs, design effective care planning, service goals or special medical treatment plans regarding utilization of additional resources, such as, home health and hospice; Work collaboratively with consumers and family members using a wellness, recovery or resilient based approach and engage clients in treatment pathways to provide behavioral health needs when appropriated or as needed; Work in tandem with the Child Welfare Department, Education partners, or Regional Center partners if applicable; Work in tandem with the Probation Department, Sheriff's Office, criminal justice partner agencies, and other community partners across the County if applicable; and Other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE Principles, techniques and trends in counseling, psychotherapy, clinical case management, and various treatment modalities; Biological, behavioral and environmental aspects of emotional disturbances, mental disability, and substance abuse; Culturally proficient practices with diverse case load; Scope and activities of the public and private health and welfare agencies and other available resources; and Principles and techniques of mental health education, prevention, and crisis intervention within the community. SKILLS/ABILITIES Perform psychiatric social work and psychotherapy of a complex nature with clients and groups; Prepare clear, concise case work records and make recommendations on the basis of such information; organize and manage a caseload; and work with a bureaucratic system; Retain personal objectivity while dealing with the problems of others; Perform the therapist's role in a manner consistent with professional standards and ethics; Determine functional impairments of clients and prioritize their needs; Decide appropriate treatment focus and methods without clinical supervision; Work with a team to integrate various clinical approaches into a treatment program; and Anticipate a potential crisis, manage and be able to apply appropriate clinical intervention when necessary. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION/EXPERIENCE MENTAL HEALTH CLINICIAN I PATTERN I Graduation from an accredited two (2) year Graduate School of Social Work with the receipt of a Master's Degree of Social Work which can lead to licensure as a Clinical Social Worker. PATTERN II Graduation from an accredited graduate program with receipt of a Master's Degree which can lead to a License as a Clinical Social Worker (LCSW) or a Marriage and Family Therapist (MFT); AND Meet qualifications to participate in a Short-Doyle program; AND Eligible to be licensed as either a Licensed Clinical Social Worker or a Marriage and Family Therapist in the State of California. The Mental Health Clinician I classification is a Veterans' Preference Program eligible job classification. For more information, please click here (Download PDF reader) . MENTAL HEALTH CLINICIAN II PATTERN I Graduation from an accredited two (2) year Graduate School of Social Work with receipt of a Master's Degree and acquisition of the State recognized license. PATTERN II Graduation from an accredited graduate program with receipt of a Master's Degree and acquisition of a LCSW or MFT License which meets qualifications to participate in a Short-Doyle program. PATTERN III Doctoral Degree in Clinical Psychology may be substituted for the above educational requirement; AND Two (2) years of experience in a Mental Health setting under clinical supervision as required to qualify for the State recognized license. LICENSE Licensed as either a Licensed Clinical Social Worker or Marriage and Family Therapist in the State of California; OR A license as a Psychologist in the State of California may be substituted for the above licensure requirement. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening may focus on the following desirable qualifications. Please list any of these qualifications you may have within the "duties" section of the online application. Licensed as either a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist or Licensed Professional Clinical Counselor in the State of California; OR Current registration with the California Board of Behavioral Science or must be registered with the California Board of Behavioral Science within 60 days of the commencement of employment; AND Enrollment through Department of Health Care Services Provider Application and Validation for Enrollment (PAVE) portal. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: Applications will be reviewed on a continuous basis. This recruitment may close at any time with no notice. Apply By: Oral Examination: January 5, 2024 Week of January 15th January 19, 2024 Week of January 29th February 2, 2024 Week of February 12th February 16, 2024 Week of February 26th March 1, 2024 Week of March 11th March 15, 2024 Week of March 25th GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment medical screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: Continuous
Contra Costa County, CA
Martinez, California, United States
The Position Bargaining Unit: Local 21 - Supervisory Management Why join the Contra Costa County Risk Management Department? Contra Costa Risk Management Department is seeking to fill one (1) Safety Services Specialist - Advanced Level B to join our Safety and Loss Control Unit. The Safety Services Specialist reports directly to the Assistant Risk Manager - Safety and Loss Control and is responsible for performing a high level of compliance-related duties, which include implementing the County’s Injury and Illness Prevention Program, Ergonomics Program, and other safety compliance programs; investigating workplace injuries and illnesses; analyzing loss control data and providing recommendations on prevention; developing training presentations, and performing other related work as required. The County believes staff is its greatest asset. We strive to provide a workplace that is inclusive of all people, cultures, and backgrounds. At Contra Costa County, we see every day as a chance to create a positive impact on the individuals we serve. We lead through our values, integrity, community, and our employees are dedicated and provide excellent service. The Safety and Loss Control program is a small and dedicated unit within the Risk Management team. Each team member has a unique opportunity to support each other, make an immediate impact on the program, and to share their experience and knowledge with the rest of the team. We are looking for someone who is: An Excellent Communicator: You will need to possess strong verbal, written, and listening skills Adaptable: You will need to effectively adjust easily to varied and changing priorities in a fast-paced environment Flexible and Organized: You will need to balance multiple assignments, priorities, and deadlines in a fast-paced environment and may need to shift priorities quickly as needs change Knowledgeable in Safety and Loss Control: You will need to apply technical knowledge, and be familiar with applicable federal, state, and local regulations Team Oriented: You will need to establish and maintain working relationships with multiple parties including employees, and contractors What you will typically be responsible for: Assisting in the development and implementation of comprehensive safety and loss control programs and training, which includes researching regulations, legislation, industry best practices, and County department operations Performing various assessments including safety inspections, site visits, and job hazard analyses; recommending corrective action, and providing assistance where possible to reach compliance Participating and assisting in the organization of departmental safety committee meetings and quarterly County-wide safety coordinator meetings Assisting with Cal-OSHA and third-party regulators in the correspondence, investigation, appeal, and settlement process as needed Providing administrative and technical training support for online training, or other required training platforms to include developing instructional presentations and materials on a variety of risk management and safety related topics pertaining to loss prevention, risk control and occupational safety and health A few reasons you might love this job: You will be part of a dynamic team You will have the opportunity to work a hybrid remote schedule You will have access to a generous benefits package including retirement, health plan options and other benefits listed here: Employee Benefits | Contra Costa County, CA Official Website A few challenges you might face in this job: You will work in a fast-paced environment You will be expected to manage multiple assignments with competing deadlines You may interact with clients that are upset and/or confused You will receive requests for technical advice for complex operations Competencies Required: Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards Using Technology: Working with electronic hardware and software applications Adaptability: Responding positively to change and modifying behavior as the situation requires Attention to Detail: Focusing on the details of work content, work steps, and final work products Innovation: Imagining and devising new and better ways of doing things Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Informing: Proactively obtaining and sharing information Writing: Communicating effectively in writing Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Teamwork: Collaborating with others to achieve shared goals Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace Read the complete job description at www.cccounty.us/hr . The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator’s License. Out of state valid motor vehicle operator’s license will be accepted during the applicant process. Education: Possession of a Bachelor’s degree from an accredited college or university with a major in safety, industrial engineering, or a closely related field. Experience: Thirty-six (36) months of full-time responsible experience in an environmental, health and safety administrative or staff capacity, performing duties in areas such as EH&S program development and administration, occupational injury investigation and prevention, vehicle accident prevention and safety training. Substitution: Additional experience of the type noted above and possession of a Safety or related certificate from an accredited college or a university may be substituted for the required education on a year-for-year basis. One (1) additional year of experience of the type noted above may be substituted for the required academic major. Selection Process Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/contracosta and submit the information as indicated on the job announcement by the final filing date. Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination. Training and Experience Evaluation: Consists of an evaluation of each candidate's relevant education, training and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%) The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment-specific questions, please contact Carol Berger at carol.berger@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: 5/12/2024 11:59 PM Pacific
Apr 15, 2024
Full Time
The Position Bargaining Unit: Local 21 - Supervisory Management Why join the Contra Costa County Risk Management Department? Contra Costa Risk Management Department is seeking to fill one (1) Safety Services Specialist - Advanced Level B to join our Safety and Loss Control Unit. The Safety Services Specialist reports directly to the Assistant Risk Manager - Safety and Loss Control and is responsible for performing a high level of compliance-related duties, which include implementing the County’s Injury and Illness Prevention Program, Ergonomics Program, and other safety compliance programs; investigating workplace injuries and illnesses; analyzing loss control data and providing recommendations on prevention; developing training presentations, and performing other related work as required. The County believes staff is its greatest asset. We strive to provide a workplace that is inclusive of all people, cultures, and backgrounds. At Contra Costa County, we see every day as a chance to create a positive impact on the individuals we serve. We lead through our values, integrity, community, and our employees are dedicated and provide excellent service. The Safety and Loss Control program is a small and dedicated unit within the Risk Management team. Each team member has a unique opportunity to support each other, make an immediate impact on the program, and to share their experience and knowledge with the rest of the team. We are looking for someone who is: An Excellent Communicator: You will need to possess strong verbal, written, and listening skills Adaptable: You will need to effectively adjust easily to varied and changing priorities in a fast-paced environment Flexible and Organized: You will need to balance multiple assignments, priorities, and deadlines in a fast-paced environment and may need to shift priorities quickly as needs change Knowledgeable in Safety and Loss Control: You will need to apply technical knowledge, and be familiar with applicable federal, state, and local regulations Team Oriented: You will need to establish and maintain working relationships with multiple parties including employees, and contractors What you will typically be responsible for: Assisting in the development and implementation of comprehensive safety and loss control programs and training, which includes researching regulations, legislation, industry best practices, and County department operations Performing various assessments including safety inspections, site visits, and job hazard analyses; recommending corrective action, and providing assistance where possible to reach compliance Participating and assisting in the organization of departmental safety committee meetings and quarterly County-wide safety coordinator meetings Assisting with Cal-OSHA and third-party regulators in the correspondence, investigation, appeal, and settlement process as needed Providing administrative and technical training support for online training, or other required training platforms to include developing instructional presentations and materials on a variety of risk management and safety related topics pertaining to loss prevention, risk control and occupational safety and health A few reasons you might love this job: You will be part of a dynamic team You will have the opportunity to work a hybrid remote schedule You will have access to a generous benefits package including retirement, health plan options and other benefits listed here: Employee Benefits | Contra Costa County, CA Official Website A few challenges you might face in this job: You will work in a fast-paced environment You will be expected to manage multiple assignments with competing deadlines You may interact with clients that are upset and/or confused You will receive requests for technical advice for complex operations Competencies Required: Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards Using Technology: Working with electronic hardware and software applications Adaptability: Responding positively to change and modifying behavior as the situation requires Attention to Detail: Focusing on the details of work content, work steps, and final work products Innovation: Imagining and devising new and better ways of doing things Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Informing: Proactively obtaining and sharing information Writing: Communicating effectively in writing Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Teamwork: Collaborating with others to achieve shared goals Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace Read the complete job description at www.cccounty.us/hr . The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator’s License. Out of state valid motor vehicle operator’s license will be accepted during the applicant process. Education: Possession of a Bachelor’s degree from an accredited college or university with a major in safety, industrial engineering, or a closely related field. Experience: Thirty-six (36) months of full-time responsible experience in an environmental, health and safety administrative or staff capacity, performing duties in areas such as EH&S program development and administration, occupational injury investigation and prevention, vehicle accident prevention and safety training. Substitution: Additional experience of the type noted above and possession of a Safety or related certificate from an accredited college or a university may be substituted for the required education on a year-for-year basis. One (1) additional year of experience of the type noted above may be substituted for the required academic major. Selection Process Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/contracosta and submit the information as indicated on the job announcement by the final filing date. Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination. Training and Experience Evaluation: Consists of an evaluation of each candidate's relevant education, training and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%) The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment-specific questions, please contact Carol Berger at carol.berger@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: 5/12/2024 11:59 PM Pacific