Airport Operations Leader Customer Experience

General Manager, Airport Customer Experience - RNO job at American Airlines. Reno, NV.IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobThis job is a member of the Hubs & Gateways Team within the Customer Experience Division.Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.What you'll doAssess and executes appropriate resources to optimize station performanceMonitors, reviews and reports station performanceUnderstands the importance of safety, compliance and regulatory standards associated with flight operationsEstablishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholdersCoordinates closely with local airport authorities and government agencies to ensure organization's priorities, objectives and concerns are effectively representedDirects, manages, and oversees, daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholdersManages scheduled, off-scheduled and charter flight operations and meet performance goalsActs as liaison between the Company and various organizationsEvaluates, identifies and recommends process improvement changes for a dynamic operational environmentOversees, monitors and controls budget and manages overall financial administrationLeads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer serviceAssumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career developmentMaintains company standards of safety and securityPartners with vendors and contractorsPreserves integrity and ethical values as it relates to audits, compliance and regulatory mandatesAll you'll need for successMinimum Qualifications- Education & Prior Job ExperienceBachelor's degree in related field or equivalent work experience4 years airline operations experience2 years in supervisory or management capacityTrack record of exceptional supervisory, leadership and motivational skillsPreferred Qualifications- Education & Prior Job ExperienceKnowledge of managing an operating budgetSkills, Licenses & CertificationsDemonstrated time-management skills with proven ability to handle multiple projects while meeting deadlinesOutstanding organizational abilitiesAbility to work cohesively with collective bargaining unitsUnderstands the importance of safety, compliance and regulatory standards associated with flight operationsAbility to resolve issues with internal and external customersUses sound business judgment to make key decisionsEffective conflict resolution skillsSkilled in Microsoft Office software (e.g. Word, Excel, Access, PowerPoint )Takes initiative to act upon and adapt to a fast-paced environmentValid US drivers licenseMust fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).Must be able to secure appropriate airport authority and/or US Customs security badgesMust successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testingWhat you'll getFeel free to take advantage of all that American Airlines has to offer:Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.#J-18808-Ljbffr

General Manager, Airport Customer Experience - RNO job at American Airlines. Reno, NV.IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobThis job is a member of the Hubs & Gateways Team within the Customer Experience Division.Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.What you'll doAssess and executes appropriate resources to optimize station performanceMonitors, reviews and reports station performanceUnderstands the importance of safety, compliance and regulatory standards associated with flight operationsEstablishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholdersCoordinates closely with local airport authorities and government agencies to ensure organization's priorities, objectives and concerns are effectively representedDirects, manages, and oversees, daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholdersManages scheduled, off-scheduled and charter flight operations and meet performance goalsActs as liaison between the Company and various organizationsEvaluates, identifies and recommends process improvement changes for a dynamic operational environmentOversees, monitors and controls budget and manages overall financial administrationLeads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer serviceAssumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career developmentMaintains company standards of safety and securityPartners with vendors and contractorsPreserves integrity and ethical values as it relates to audits, compliance and regulatory mandatesAll you'll need for successMinimum Qualifications- Education & Prior Job ExperienceBachelor's degree in related field or equivalent work experience4 years airline operations experience2 years in supervisory or management capacityTrack record of exceptional supervisory, leadership and motivational skillsPreferred Qualifications- Education & Prior Job ExperienceKnowledge of managing an operating budgetSkills, Licenses & CertificationsDemonstrated time-management skills with proven ability to handle multiple projects while meeting deadlinesOutstanding organizational abilitiesAbility to work cohesively with collective bargaining unitsUnderstands the importance of safety, compliance and regulatory standards associated with flight operationsAbility to resolve issues with internal and external customersUses sound business judgment to make key decisionsEffective conflict resolution skillsSkilled in Microsoft Office software (e.g. Word, Excel, Access, PowerPoint )Takes initiative to act upon and adapt to a fast-paced environmentValid US drivers licenseMust fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).Must be able to secure appropriate airport authority and/or US Customs security badgesMust successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testingWhat you'll getFeel free to take advantage of all that American Airlines has to offer:Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.#J-18808-Ljbffr

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