Announcement Number: 1746817222 Early Intervention Services 1161 South Valley View • Las Vegas, Nevada 89102 775-486-7670 • Fax 702-486-7686 • adsd.nv.gov Steve Sisolak Governor Richard Whitley, MS Director DEPARTMENT OF HEALTH AND HUMAN SERVICES AGING AND DISABILITY SERVICES DIVISION Helping people. It's who we are and what we do. ena Schmidt Administrator D Senior Physician - Pediatrician (Part-Time) Hourly Rate $84.74 Aging and Disability Services Division (ADSD) Nevada Early Intervention Services (NEIS) is accepting resumes for a Senior Physician - Pediatrician position in Las Vegas, Nevada. The division is seeking to fill this unclassified, part-time position (20.24 hours per week). ADSD provides an atmosphere of innovative thinking, teamwork, friendly co-workers, and promotes a positive work environment. The mission of the ADSD is to provide leadership and advocacy in the planning, development and delivery of a high quality, comprehensive support service system across the lifespan to allow all of Nevada's elders, children and adults with disabilities or special health care needs, to live independent, meaningful, and dignified lives to the greatest extent possible. The responsibility of ADSD is to ensure the provision of effective support and services to meet the needs of individuals and families. Early Intervention Services - We provide services to children ages 0-3 years with developmental delays and disabilities who are eligible for Part C services under the Individuals with Disabilities Education Act (IDEA). In addition, we support children and families with diagnostics including autism. POSITION DESCRIPTION: Direct Services - The Pediatrician will complete physical evaluations of children, recommend appropriate additional services, and discuss with the family the child's developmental functioning, nutrition consultations, assessment results, recommendations, and outcomes. Autism Diagnostics - The Pediatrician may complete diagnostic appointments when a child falls on the spectrum. We have a comprehensive team that will complete a battery of assessments, audio evaluation, and Autism Diagnostic Observation Schedule (ADOS). The pediatrician and team members discuss and explain to the family a synopsis of all the assessments. The pediatrician will formalize the diagnosis during the process. We have a qualified staff member that attends each appointment with the family to ensure there is continuity and support during this time. Teaching - Pediatric residents from the University Nevada Reno and University Nevada Las Vegas School of Medicine rotate through NEIS for their developmental and behavioral rotation. It is expected that this position supports this collaboration with the university and residents to strengthen the knowledge base of future first line practitioners. Trainings from the Pediatrician will be offered to staff and/or parents 1-2 times per year on relevant topics. Community Outreach - The Pediatrician will provide community outreach to local pediatrician offices, medical groups, and hospitals to support collaboration and continuity of care. In addition, this may also encompass sitting on a statewide commission or coalition to support stakeholder needs and state initiatives. Future Opportunities - As the State of Nevada continues to redefine efficiencies and effective public health services, there are opportunities for visionary leadership to help pave the pathways. Opportunities may include developing a single point of entry process for children with special health care needs that are eligible for one or multiple state programs. Another may be assisting in redefining roles and relationships to better serve children and families through a merging of separate Early Intervention Services 1161 South Valley View • Las Vegas, Nevada 89102 775-486-7670 • Fax 702-486-7686 • adsd.nv.gov agencies. This could help reduce duplication of services or navigation frustrations of families of multiple agencies providing services. EDUCATION AND EXPERIENCE: Graduation from an accredited school of medicine or approved by the Nevada Board of Medical Examiners with one year of internship in an approved hospital and three years of experience in the practice of medicine or equivalent combination of both; OR completion of an appropriate residency approved by the American Medical Association; OR an equivalent combination substituting each year of resident training for a year of medical practice; OR board eligibility in a medical specialty; OR board certification in a medical specialty. Position Location: Las Vegas, Nevada Las Vegas is a metropolitan city in Nevada that is the home to the Golden Knights Hockey team and Raiders NFL football team. It is a desert oasis with lots of entertainment, cultural and outdoor activities. See more at: Las Vegas, Nevada | Las Vegas Hotels | Travel Nevada SALARY AND Benefits: Compensation rate is $83.90 hourly. Salary Range reflects retirement (PERS) contributions by both the employee and employer. An employer paid contribution plan is available with a reduced gross salary. Excellent benefits package of medical, dental and vision care, as well as life and disability insurance; paid holidays; generous leave benefits; contribution to the secure defined-benefit retirement plan (NV PERS) and no state, county, city, or social security tax. Other employee benefits such as deferred compensation plans are available. State employees do not contribute to Social Security. Long-term employees enjoy additional benefits. For additional information, please visit the Nevada Division of Human Resource Management at http://hr.nv.gov/, the Nevada Public Employees Benefits at http://pebp.state.nv.us/, and the Public Employees Retirement System of Nevada at http://nvpers.org/. For further information or to apply, please submit your curriculum vitae with a letter of interest and three (3) professional refences and tell us how you heard about this position to: Connie Burgwardt-Odgers Human Resources Analyst II Aging and Disability Services Division Human Resources Unit 3416 Goni Rd., Suite D-132 Carson City, NV 89706 T: (775) 687-0506 Cburgwardt-odgers@adsd.nv.gov Resumes will be accepted until recruitment needs are satisfied. ADSD is an equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate based on race, color, national origin, religion or belief, age, sex, sexual orientation, pregnancy, genetic information (GINA), or gender identity and expression. Aging and Disability Services Division is dedicated to assist all of Nevada's elders, children and adults with disabilities or special health care needs, to live independent, meaningful, and dignified lives to the greatest extent possible! Closing Date/Time: Until recruitment needs are satisfied
Mar 05, 2024
Full Time
Announcement Number: 1746817222 Early Intervention Services 1161 South Valley View • Las Vegas, Nevada 89102 775-486-7670 • Fax 702-486-7686 • adsd.nv.gov Steve Sisolak Governor Richard Whitley, MS Director DEPARTMENT OF HEALTH AND HUMAN SERVICES AGING AND DISABILITY SERVICES DIVISION Helping people. It's who we are and what we do. ena Schmidt Administrator D Senior Physician - Pediatrician (Part-Time) Hourly Rate $84.74 Aging and Disability Services Division (ADSD) Nevada Early Intervention Services (NEIS) is accepting resumes for a Senior Physician - Pediatrician position in Las Vegas, Nevada. The division is seeking to fill this unclassified, part-time position (20.24 hours per week). ADSD provides an atmosphere of innovative thinking, teamwork, friendly co-workers, and promotes a positive work environment. The mission of the ADSD is to provide leadership and advocacy in the planning, development and delivery of a high quality, comprehensive support service system across the lifespan to allow all of Nevada's elders, children and adults with disabilities or special health care needs, to live independent, meaningful, and dignified lives to the greatest extent possible. The responsibility of ADSD is to ensure the provision of effective support and services to meet the needs of individuals and families. Early Intervention Services - We provide services to children ages 0-3 years with developmental delays and disabilities who are eligible for Part C services under the Individuals with Disabilities Education Act (IDEA). In addition, we support children and families with diagnostics including autism. POSITION DESCRIPTION: Direct Services - The Pediatrician will complete physical evaluations of children, recommend appropriate additional services, and discuss with the family the child's developmental functioning, nutrition consultations, assessment results, recommendations, and outcomes. Autism Diagnostics - The Pediatrician may complete diagnostic appointments when a child falls on the spectrum. We have a comprehensive team that will complete a battery of assessments, audio evaluation, and Autism Diagnostic Observation Schedule (ADOS). The pediatrician and team members discuss and explain to the family a synopsis of all the assessments. The pediatrician will formalize the diagnosis during the process. We have a qualified staff member that attends each appointment with the family to ensure there is continuity and support during this time. Teaching - Pediatric residents from the University Nevada Reno and University Nevada Las Vegas School of Medicine rotate through NEIS for their developmental and behavioral rotation. It is expected that this position supports this collaboration with the university and residents to strengthen the knowledge base of future first line practitioners. Trainings from the Pediatrician will be offered to staff and/or parents 1-2 times per year on relevant topics. Community Outreach - The Pediatrician will provide community outreach to local pediatrician offices, medical groups, and hospitals to support collaboration and continuity of care. In addition, this may also encompass sitting on a statewide commission or coalition to support stakeholder needs and state initiatives. Future Opportunities - As the State of Nevada continues to redefine efficiencies and effective public health services, there are opportunities for visionary leadership to help pave the pathways. Opportunities may include developing a single point of entry process for children with special health care needs that are eligible for one or multiple state programs. Another may be assisting in redefining roles and relationships to better serve children and families through a merging of separate Early Intervention Services 1161 South Valley View • Las Vegas, Nevada 89102 775-486-7670 • Fax 702-486-7686 • adsd.nv.gov agencies. This could help reduce duplication of services or navigation frustrations of families of multiple agencies providing services. EDUCATION AND EXPERIENCE: Graduation from an accredited school of medicine or approved by the Nevada Board of Medical Examiners with one year of internship in an approved hospital and three years of experience in the practice of medicine or equivalent combination of both; OR completion of an appropriate residency approved by the American Medical Association; OR an equivalent combination substituting each year of resident training for a year of medical practice; OR board eligibility in a medical specialty; OR board certification in a medical specialty. Position Location: Las Vegas, Nevada Las Vegas is a metropolitan city in Nevada that is the home to the Golden Knights Hockey team and Raiders NFL football team. It is a desert oasis with lots of entertainment, cultural and outdoor activities. See more at: Las Vegas, Nevada | Las Vegas Hotels | Travel Nevada SALARY AND Benefits: Compensation rate is $83.90 hourly. Salary Range reflects retirement (PERS) contributions by both the employee and employer. An employer paid contribution plan is available with a reduced gross salary. Excellent benefits package of medical, dental and vision care, as well as life and disability insurance; paid holidays; generous leave benefits; contribution to the secure defined-benefit retirement plan (NV PERS) and no state, county, city, or social security tax. Other employee benefits such as deferred compensation plans are available. State employees do not contribute to Social Security. Long-term employees enjoy additional benefits. For additional information, please visit the Nevada Division of Human Resource Management at http://hr.nv.gov/, the Nevada Public Employees Benefits at http://pebp.state.nv.us/, and the Public Employees Retirement System of Nevada at http://nvpers.org/. For further information or to apply, please submit your curriculum vitae with a letter of interest and three (3) professional refences and tell us how you heard about this position to: Connie Burgwardt-Odgers Human Resources Analyst II Aging and Disability Services Division Human Resources Unit 3416 Goni Rd., Suite D-132 Carson City, NV 89706 T: (775) 687-0506 Cburgwardt-odgers@adsd.nv.gov Resumes will be accepted until recruitment needs are satisfied. ADSD is an equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate based on race, color, national origin, religion or belief, age, sex, sexual orientation, pregnancy, genetic information (GINA), or gender identity and expression. Aging and Disability Services Division is dedicated to assist all of Nevada's elders, children and adults with disabilities or special health care needs, to live independent, meaningful, and dignified lives to the greatest extent possible! Closing Date/Time: Until recruitment needs are satisfied
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information DEPARTMENT OF HEALTH SERVICES EXAM NUMBER: Y5589C OPEN COMPETITIVE JOB OPPORTUNITY ORIGINAL POSTING DATE: 10/13/2009 THIS ANNOUNCEMENT IS A REBULLETIN TO UPDATE THE EXAMINATION CONTENT INFORMATION. DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. DHS operates as an integrated health system, operating 25 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails. Across the network of DHS' directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 600,000 unique patients each year, employs over 23,000 staff, and has an annual operating budget of 6.9 billion. Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Provides a full range of respiratory care to patients with severe pulmonary complications in critical care areas. Essential Job Functions Assesses patients' overall cardiopulmonary status by inspection, palpitation, percussion, auscultation, and patient or guardian/significant other interview; documents patients' vital signs. Performs the full range of ventilatory care services as prescribed by a physician, including selecting, setting up, and operating a variety of devices such as medication delivery units, humidifiers, positive-pressure breathing machines, and continuous mechanical ventilators in critical care units. Administers complex therapies, such as Inhaled Nitric Oxide (INO therapy), high frequency ventilation, and heliox therapy, and performs Non-Bronchoscopic mini-BAL procedures to provide a non-bronchoscopic method of attaining a sample of bonchoalveolar fluid in the mechanically ventilated patient for the diagnosis of ventilator associated pneumonia (VAP). Performs arterial punctures, intubations and other procedures as ordered by a physician and designated according to the facility's policies and procedures. Assists the physician with the insertion of tracheostomy tubes, and may perform reinsertion of tubes, as needed. Administers chest physiotherapy to patients using postural drainage and/or chest wall percussion and vibration techniques by hand or by mechanical devices. Performs cardiopulmonary resuscitation in life threatening situations, which includes establishment of an airway using an endotracheal tube, performance of chest compressions, and the application of ventilatory support. Monitors patients undergoing respiratory care, reporting changes in condition such as significant variations in heart beat or breathing to medical or nursing personnel, making recommendations when a change in care is indicated and recording relevant information in the patient's chart, including effectiveness of procedures, techniques, and equipment. Interprets results of blood gas analysis and notifies physician when blood gas deficiencies indicate a need for a change in treatment. Instructs patients and their guardian/significant other in various breathing techniques. Provides on-the-job instruction on care techniques to lower level Respiratory Care Practitioners and acts as a preceptor for respiratory care students, as directed. Provides complete unit-based shift reports to staff at shift change. Performs equipment troubleshooting. Requirements Selection Requirements: Option I: An Associate's degree in respiratory therapy from an accredited college -or- a certificate of completion of an approved two-year training program in respiratory therapy* -AND- one year of experience at the level of a Respiratory Care Practitioner** administering basic respiratory therapy care. Option II: Two years of experience as a Respiratory Care Practitioner I*** in the service of the County of Los Angeles, one of which must have included assignments in critical care areas such as adult, pediatric, and/or neonatal ICU. Other Requirements: A certificate of completion of Advanced Cardiac Life Support (ACLS)**** training -AND- Depending on area of assignment, positions may require one of the following specialty certifications: Neonatal Resuscitation Program (NRP) Certificate**** Pediatric Advanced Life Support (PALS) Certificate**** License: A current California State Respiratory Care Practitioner's License issued by the Respiratory Care Board of California.**** A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class III - Moderate: Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighting over 25 pounds, and frequent lifting of 10-25 pounds. Desirable Qualifications: A Registered Respiratory Therapist (RRT) certification from National Board of Respiratory Care (NBRC). A Bachelor's degree in Respiratory Therapy from an accredited college or university. Additional Information Special Requirement Information In order to receive credit for any college course work, or any type of college degree, such as a Bachelor's or Master's degree, or for completion of a certificate program, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization; or official certificates with your application within 15 calendar days of filing online. If credit is given to coursework, transcripts must indicate completion of the required coursework. *Applicants who expect to qualify under Option I must attach a legible photocopy of the "Associate's degree in respiratory therapy -or- a certificate of completion of a two-year training program in respiratory therapy" to the application within 15 calendar days of filing online. **Respiratory Care Practitioner provides basic respiratory care, including continuous ventilation, to patients with respiratory disorders or deficiencies. ***Applicants who expect to qualify under Option II through experience as a Respiratory Care Practitioner I, must have held that County payroll title for the required time. No out-of-class experience will be accepted. ****A legible photocopy of your current State of California Respiratory Care Practitioner's License issued by the Respiratory Care Board of California must be attached to your application within 15 calendar days of filing. All required licenses and certifications must be active and unrestricted or your application will not be accepted. Special Information Appointees may be required to work any shift, including evenings, nights, weekends, and holidays. Available Shift Any Examination Content This examination will consist of an evaluation of education and experience based upon application information and Desirable Qualifications weighted at 100%. Candidates must achieve a passing score of 70% or higher on the examination in order to be placed on the eligible register. Notification Letters and other correspondences will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add jsaldana @dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Vacancy Information The resulting eligible register from this examination will be used to fill vacancies throughout the Department of Health Services as they occur. Eligibility Information Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing score on the examination will be added to the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of eligibility. No person may compete in this examination more than once every twelve (12) months. Application and Filing Information APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. This examination will remain open until the needs of the service are met. Application filing may be suspended at any time with or without advance notice. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed, and salary earned. If your application is incomplete, it will be rejected. Applications electronically received after 5:00 p.m., PST, on the last day of filing will not be accepted. NOTE: If you are unable to attach required documents, you must e-mail the documents to the exam analyst, within 15 calendar days of filing online. Please include the exam number and exam title. SOCIAL SECURITY NUMBER: All applicants must enter a valid social security number at the time of filing. Entering anything other than a valid social security number (i.e. 000-00-0000, 111-11-1111, etc.) will result in an automatic rejection of your application. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT: Jaquelyne Saldana, Exam Analyst jsaldana@dhs.lacounty.gov (Best way to contact due to telework) (213) 288-7000 ADA Coordinator Phone 323-914-7111 California Relay Services Phone 800-735-2922 For detailed information, please click here Closing Date/Time: Continuous
Mar 05, 2024
Full Time
Position/Program Information DEPARTMENT OF HEALTH SERVICES EXAM NUMBER: Y5589C OPEN COMPETITIVE JOB OPPORTUNITY ORIGINAL POSTING DATE: 10/13/2009 THIS ANNOUNCEMENT IS A REBULLETIN TO UPDATE THE EXAMINATION CONTENT INFORMATION. DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. DHS operates as an integrated health system, operating 25 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails. Across the network of DHS' directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 600,000 unique patients each year, employs over 23,000 staff, and has an annual operating budget of 6.9 billion. Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Provides a full range of respiratory care to patients with severe pulmonary complications in critical care areas. Essential Job Functions Assesses patients' overall cardiopulmonary status by inspection, palpitation, percussion, auscultation, and patient or guardian/significant other interview; documents patients' vital signs. Performs the full range of ventilatory care services as prescribed by a physician, including selecting, setting up, and operating a variety of devices such as medication delivery units, humidifiers, positive-pressure breathing machines, and continuous mechanical ventilators in critical care units. Administers complex therapies, such as Inhaled Nitric Oxide (INO therapy), high frequency ventilation, and heliox therapy, and performs Non-Bronchoscopic mini-BAL procedures to provide a non-bronchoscopic method of attaining a sample of bonchoalveolar fluid in the mechanically ventilated patient for the diagnosis of ventilator associated pneumonia (VAP). Performs arterial punctures, intubations and other procedures as ordered by a physician and designated according to the facility's policies and procedures. Assists the physician with the insertion of tracheostomy tubes, and may perform reinsertion of tubes, as needed. Administers chest physiotherapy to patients using postural drainage and/or chest wall percussion and vibration techniques by hand or by mechanical devices. Performs cardiopulmonary resuscitation in life threatening situations, which includes establishment of an airway using an endotracheal tube, performance of chest compressions, and the application of ventilatory support. Monitors patients undergoing respiratory care, reporting changes in condition such as significant variations in heart beat or breathing to medical or nursing personnel, making recommendations when a change in care is indicated and recording relevant information in the patient's chart, including effectiveness of procedures, techniques, and equipment. Interprets results of blood gas analysis and notifies physician when blood gas deficiencies indicate a need for a change in treatment. Instructs patients and their guardian/significant other in various breathing techniques. Provides on-the-job instruction on care techniques to lower level Respiratory Care Practitioners and acts as a preceptor for respiratory care students, as directed. Provides complete unit-based shift reports to staff at shift change. Performs equipment troubleshooting. Requirements Selection Requirements: Option I: An Associate's degree in respiratory therapy from an accredited college -or- a certificate of completion of an approved two-year training program in respiratory therapy* -AND- one year of experience at the level of a Respiratory Care Practitioner** administering basic respiratory therapy care. Option II: Two years of experience as a Respiratory Care Practitioner I*** in the service of the County of Los Angeles, one of which must have included assignments in critical care areas such as adult, pediatric, and/or neonatal ICU. Other Requirements: A certificate of completion of Advanced Cardiac Life Support (ACLS)**** training -AND- Depending on area of assignment, positions may require one of the following specialty certifications: Neonatal Resuscitation Program (NRP) Certificate**** Pediatric Advanced Life Support (PALS) Certificate**** License: A current California State Respiratory Care Practitioner's License issued by the Respiratory Care Board of California.**** A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class III - Moderate: Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighting over 25 pounds, and frequent lifting of 10-25 pounds. Desirable Qualifications: A Registered Respiratory Therapist (RRT) certification from National Board of Respiratory Care (NBRC). A Bachelor's degree in Respiratory Therapy from an accredited college or university. Additional Information Special Requirement Information In order to receive credit for any college course work, or any type of college degree, such as a Bachelor's or Master's degree, or for completion of a certificate program, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization; or official certificates with your application within 15 calendar days of filing online. If credit is given to coursework, transcripts must indicate completion of the required coursework. *Applicants who expect to qualify under Option I must attach a legible photocopy of the "Associate's degree in respiratory therapy -or- a certificate of completion of a two-year training program in respiratory therapy" to the application within 15 calendar days of filing online. **Respiratory Care Practitioner provides basic respiratory care, including continuous ventilation, to patients with respiratory disorders or deficiencies. ***Applicants who expect to qualify under Option II through experience as a Respiratory Care Practitioner I, must have held that County payroll title for the required time. No out-of-class experience will be accepted. ****A legible photocopy of your current State of California Respiratory Care Practitioner's License issued by the Respiratory Care Board of California must be attached to your application within 15 calendar days of filing. All required licenses and certifications must be active and unrestricted or your application will not be accepted. Special Information Appointees may be required to work any shift, including evenings, nights, weekends, and holidays. Available Shift Any Examination Content This examination will consist of an evaluation of education and experience based upon application information and Desirable Qualifications weighted at 100%. Candidates must achieve a passing score of 70% or higher on the examination in order to be placed on the eligible register. Notification Letters and other correspondences will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add jsaldana @dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Vacancy Information The resulting eligible register from this examination will be used to fill vacancies throughout the Department of Health Services as they occur. Eligibility Information Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing score on the examination will be added to the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of eligibility. No person may compete in this examination more than once every twelve (12) months. Application and Filing Information APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. This examination will remain open until the needs of the service are met. Application filing may be suspended at any time with or without advance notice. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed, and salary earned. If your application is incomplete, it will be rejected. Applications electronically received after 5:00 p.m., PST, on the last day of filing will not be accepted. NOTE: If you are unable to attach required documents, you must e-mail the documents to the exam analyst, within 15 calendar days of filing online. Please include the exam number and exam title. SOCIAL SECURITY NUMBER: All applicants must enter a valid social security number at the time of filing. Entering anything other than a valid social security number (i.e. 000-00-0000, 111-11-1111, etc.) will result in an automatic rejection of your application. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT: Jaquelyne Saldana, Exam Analyst jsaldana@dhs.lacounty.gov (Best way to contact due to telework) (213) 288-7000 ADA Coordinator Phone 323-914-7111 California Relay Services Phone 800-735-2922 For detailed information, please click here Closing Date/Time: Continuous
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information FILING DATES: 06/20/2018 Until the needs of the service are met and is subject to closure without prior notice EXAM NUMBER: Y5590E TYPE OF RECRUITMENT: Open Competitive Job Opportunity THIS ANNOUNCEMENT IS A REBULLETIN TO UPDATE THE EXAMINATION CONTENT INFORMATION. DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. DHS operates as an integrated health system, operating 25 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails. Across the network of DHS' directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 600,000 unique patients each year, employs over 23,000 staff, and has an annual operating budget of 6.9 billion. Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Provides technical guidance to a group of respiratory care practitioners and ancillary personnel performing respiratory care services in an assigned area or on a shift, and provides a full range of respiratory care to patients with severe pulmonary complications. Essential Job Functions Evaluates equipment, supplies, and temporary respiratory care staffing needs following department policies; in the absence of a supervisor, seeks authorization for the attainment of equipment, supplies, temporary staff, and use of overtime as needed to ensure the optimal level of service from a Supervising Respiratory Care Practitioner, or Head Respiratory Care Practitioner, or service manager. Provides technical consultation to physicians in the assessment and evaluation of patients with serious respiratory problems to provide alternative modalities of care. Demonstrates the application of respiratory equipment and techniques to respiratory care, medical and nursing personnel. Observes the quality and quantity of respiratory care services being performed within an assigned area; checks the status of treatment orders and the condition of equipment in use and communicates with nursing and medical personnel concerning such things as interdisciplinary relationships and patient problems. Advises supervisor concerning ongoing personnel, equipment, and supply needs in assigned area. Participates in internal and external transports of patients requiring continuous ventilation. Performs the full range of ventilator care services as prescribed by a physician, including selecting, setting up, and operating a variety of devices such as medication delivery units, humidifiers, positive-pressure breathing machines, and continuous mechanical ventilators in critical care units. Administers complex therapies, such as Inhaled Nitric Oxide (INO therapy), high frequency ventilation, and heliox therapy, and performs Non-Bronchoscopic mini-BALprocedures to provide a non-bronchoscopic method of attaining a sample of bonchoalveolar fluid in the mechanically ventilated patient for the diagnosis of ventilator associated pneumonia (VAP). Requirements SELECTION REQUIREMENTS: An Associate's degree* in respiratory therapy from an accredited college -or- a certificate of completion of an approved two-year training program** in respiratory therapy -AND- One year of experience at the level of the Los Angeles County Senior Respiratory Care Practitioner*** administering respiratory care including continuous ventilation to acute patients under medical direction. OTHER REQUIREMENTS: A certificate of completion of Advanced Cardiac Life Support training. LICENSE: A California State Respiratory Care Practitioner's License issued by the Respiratory Care Board of California. A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. All required licenses and certifications must be active and unrestricted or your application will not be accepted. PHYSICAL CLASS : 3-moderate: Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching, includes working on irregular surfaces, occasionally lifting objects weighting over 25 pounds, and frequent lifting of 10-25 pounds. DESIRABLE QUALIFICATIONS: Bachelor of Science degree* in Respiratory Care from an accredited college or university. SPECIAL REQUIREMENT INFORMATION: * In order to receive credit for the degree and certificate under the Selection Requirements and Desirable Qualifications, you must attach a legible photocopy of the official diploma, official transcripts, or a letter from the accredited institution which shows the area of specialization at the time of filing or within fifteen (15) calendar days of filing online. **The two-year training program must be approved by the Respiratory Care Board of California. ***Experience at the level of Senior Respiratory Care Practitioner in Los Angeles County is defined as provides a full range of respiratory care to patients with severe pulmonary complications in critical care areas. Applicants must include a legible photocopy of the required license or certificate to their application at the time of filing or within 15 days of filing online. Depending on area of assignment, positions may require one of the following specialty certifications: Neonatal Resuscitation Program (NRP) Certificate Pediatric Advanced Life Support (PALS) Certificate Additional Information Examination Content: This examination will consist of an evaluation of training and experience based upon application information and desirable qualifications weighted 100%. Candidates must achieve a passing score of 70% or higher on the exam in order to be placed on the eligible register. Notification Letters and other correspondences will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add jsaldana @dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Eligibility Information: Applications will be process on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing score on the examination will be added to the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of eligibility. No person may compete in this examination more than once every twelve (12) months. Special Information: Appointees may be required to work any shift including evenings, nights, weekends and holidays. Vacancy Information: The resulting eligible register for this examination will be used to fill vacancies within the Department of Health Services. Available Shift: Any APPLICATION AND FILING INFORMATION: APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the green "Apply" button for this posting. You can also track the status of your application using this website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing VERBIAGE from the Class Specification and Selection Requirements serving as your description of duties WILL NOT BE sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . This examination will remain open until the needs of the service are met. Application filing may be suspended at any time without advance notice. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, it will be rejected. Applications electronically received after 5:00 p.m., PST, on the last day of filing will not be accepted. Note: If you are unable to attach required documents, e-mail the documents to the exam analyst, within 15 calendar days of filing online. Please include the exam number and exam title. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. ADA Coordinator Phone: 323-869-7111 California Relay Services Phone: 800-735-2922 DEPARTMENT CONTACT: Jaquelyne Saldana, Exam Analyst jsaldana@dhs.lacounty.gov (Best way to contact due to telework) (213) 288-7000 For detailed information, please click here
Mar 05, 2024
Full Time
Position/Program Information FILING DATES: 06/20/2018 Until the needs of the service are met and is subject to closure without prior notice EXAM NUMBER: Y5590E TYPE OF RECRUITMENT: Open Competitive Job Opportunity THIS ANNOUNCEMENT IS A REBULLETIN TO UPDATE THE EXAMINATION CONTENT INFORMATION. DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. DHS operates as an integrated health system, operating 25 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails. Across the network of DHS' directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 600,000 unique patients each year, employs over 23,000 staff, and has an annual operating budget of 6.9 billion. Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Provides technical guidance to a group of respiratory care practitioners and ancillary personnel performing respiratory care services in an assigned area or on a shift, and provides a full range of respiratory care to patients with severe pulmonary complications. Essential Job Functions Evaluates equipment, supplies, and temporary respiratory care staffing needs following department policies; in the absence of a supervisor, seeks authorization for the attainment of equipment, supplies, temporary staff, and use of overtime as needed to ensure the optimal level of service from a Supervising Respiratory Care Practitioner, or Head Respiratory Care Practitioner, or service manager. Provides technical consultation to physicians in the assessment and evaluation of patients with serious respiratory problems to provide alternative modalities of care. Demonstrates the application of respiratory equipment and techniques to respiratory care, medical and nursing personnel. Observes the quality and quantity of respiratory care services being performed within an assigned area; checks the status of treatment orders and the condition of equipment in use and communicates with nursing and medical personnel concerning such things as interdisciplinary relationships and patient problems. Advises supervisor concerning ongoing personnel, equipment, and supply needs in assigned area. Participates in internal and external transports of patients requiring continuous ventilation. Performs the full range of ventilator care services as prescribed by a physician, including selecting, setting up, and operating a variety of devices such as medication delivery units, humidifiers, positive-pressure breathing machines, and continuous mechanical ventilators in critical care units. Administers complex therapies, such as Inhaled Nitric Oxide (INO therapy), high frequency ventilation, and heliox therapy, and performs Non-Bronchoscopic mini-BALprocedures to provide a non-bronchoscopic method of attaining a sample of bonchoalveolar fluid in the mechanically ventilated patient for the diagnosis of ventilator associated pneumonia (VAP). Requirements SELECTION REQUIREMENTS: An Associate's degree* in respiratory therapy from an accredited college -or- a certificate of completion of an approved two-year training program** in respiratory therapy -AND- One year of experience at the level of the Los Angeles County Senior Respiratory Care Practitioner*** administering respiratory care including continuous ventilation to acute patients under medical direction. OTHER REQUIREMENTS: A certificate of completion of Advanced Cardiac Life Support training. LICENSE: A California State Respiratory Care Practitioner's License issued by the Respiratory Care Board of California. A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. All required licenses and certifications must be active and unrestricted or your application will not be accepted. PHYSICAL CLASS : 3-moderate: Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching, includes working on irregular surfaces, occasionally lifting objects weighting over 25 pounds, and frequent lifting of 10-25 pounds. DESIRABLE QUALIFICATIONS: Bachelor of Science degree* in Respiratory Care from an accredited college or university. SPECIAL REQUIREMENT INFORMATION: * In order to receive credit for the degree and certificate under the Selection Requirements and Desirable Qualifications, you must attach a legible photocopy of the official diploma, official transcripts, or a letter from the accredited institution which shows the area of specialization at the time of filing or within fifteen (15) calendar days of filing online. **The two-year training program must be approved by the Respiratory Care Board of California. ***Experience at the level of Senior Respiratory Care Practitioner in Los Angeles County is defined as provides a full range of respiratory care to patients with severe pulmonary complications in critical care areas. Applicants must include a legible photocopy of the required license or certificate to their application at the time of filing or within 15 days of filing online. Depending on area of assignment, positions may require one of the following specialty certifications: Neonatal Resuscitation Program (NRP) Certificate Pediatric Advanced Life Support (PALS) Certificate Additional Information Examination Content: This examination will consist of an evaluation of training and experience based upon application information and desirable qualifications weighted 100%. Candidates must achieve a passing score of 70% or higher on the exam in order to be placed on the eligible register. Notification Letters and other correspondences will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add jsaldana @dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Eligibility Information: Applications will be process on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing score on the examination will be added to the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of eligibility. No person may compete in this examination more than once every twelve (12) months. Special Information: Appointees may be required to work any shift including evenings, nights, weekends and holidays. Vacancy Information: The resulting eligible register for this examination will be used to fill vacancies within the Department of Health Services. Available Shift: Any APPLICATION AND FILING INFORMATION: APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the green "Apply" button for this posting. You can also track the status of your application using this website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing VERBIAGE from the Class Specification and Selection Requirements serving as your description of duties WILL NOT BE sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . This examination will remain open until the needs of the service are met. Application filing may be suspended at any time without advance notice. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, it will be rejected. Applications electronically received after 5:00 p.m., PST, on the last day of filing will not be accepted. Note: If you are unable to attach required documents, e-mail the documents to the exam analyst, within 15 calendar days of filing online. Please include the exam number and exam title. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. ADA Coordinator Phone: 323-869-7111 California Relay Services Phone: 800-735-2922 DEPARTMENT CONTACT: Jaquelyne Saldana, Exam Analyst jsaldana@dhs.lacounty.gov (Best way to contact due to telework) (213) 288-7000 For detailed information, please click here
CITY OF BUENA PARK, CA
Buena Park, California, United States
JOB BULLETIN Community Services Leader I $17.50 Hourly As of June 24, 2024 $18.38 Hourly Community Services Leader II $17.66 - $18.55 Hourly As of June 24, 2024 $18.54 - $19.48 Hourly The City of Buena Park Community Services Department is hiring creative, fun, and energetic Community Services Leaders. Applications will be accepted on a CONTINUOUS BASIS with a first review date of Monday, March 11, 2024 . Interested individuals are strongly encouraged to apply early! This recruitment is open until filled and may close at any time without notice once sufficient qualified applications have been reviewed. The Community Services team is fun, creative, and dedicated to making a difference every day in the community we serve. We are looking for creative, fun, energetic, kind, friendly, proactive, responsible, and hardworking problem solvers who enjoy working with a variety of people. Enjoy the Summertime and the warm weather all while earning money and learning about the public-sector! Community Services Leaders work 15-20 hours per week. Current available positions are in the Summer Day Camp, Community Center, Community Gymnasium, and Ehlers Event Center, however, staff may be assigned to work any area within the Community Services Department, as needed These positions require the availability to work a flexible work schedule that may include mornings, evenings, weekends, and holidays. *All applicants must be a minimum of sixteen (16) years of age or older at the time of application. THE POSITIONS Community Services Leader I Under general supervision assists in implementing recreation activities, including games, sports, crafts, special events, and other related activities; assists in a variety of tasks including coordinating activities, and moving and setting up equipment; may assist in the preparation of ball fields; performs duties as a scorekeeper, youth sports coach or official; may perform a variety of maintenance functions and light custodial tasks; and related work as required. The Community Services Leader I is the entry level in the Community Services Leader job series. This position provides an opportunity for incumbents with an interest in pursuing a career in municipal government, learn about municipal government functions and gain experience by completing tasks and special assignments related to the program area. Community Services Leader II Under general supervision plans, organizes, and conducts a diverse recreation program which includes games, sports, crafts, special events, and cultural programs. Performs related work as required. The Community Services Leader II is differentiated from the Community Services Leader I in that it can perform more tasks independently. This position provides an opportunity for incumbents with an interest in pursuing a career in municipal government, learn about municipal government functions and gain experience by completing tasks and special assignments related to the program area. ESSENTIAL FUNCTIONS The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class. Community Services Leader I Assists in implementing recreation activities, including games, sports, crafts, special events, and other related activities. Assists in a variety of tasks including coordinating activities, and moving and setting up equipment. May assist in the preparation of ball fields. Performs duties as a scorekeeper, youth sports coach or official. May perform a variety of maintenance functions and light custodial task such as restocking restrooms, spot cleaning carpets, cleaning windows, mopping, sweeping and vacuuming. Assists patrons with classes and registration. Assists in preparing for facility rentals, special events, cultural programs, and other related activities including coordinating activities, moving and setting up tables, chairs and various equipment. Coordinates the issuance, use, care and maintenance of equipment and supplies. May assist in the preparation of food for the senior lunch program, when assigned at the Senior Center. Community Services Leader II Serves in a leadership capacity. Trains and coordinates the work of part-time and volunteer staff. Attends staff meetings. Assists in implementing recreation activities, including games, sports, crafts, special events, and other related activities. Coordinates the issuance, use, care and maintenance of equipment and supplies. Assists in moving and setting up equipment. May assist in the preparation of ball fields. Performs duties as a scorekeeper, youth sports coach or official. May perform a variety of maintenance functions and light custodial task such as restocking restrooms, spot cleaning carpets, cleaning windows, mopping, sweeping and vacuuming. Assists patrons with classes and registration. Assists in preparing for facility rentals, special events, cultural programs, and other related activities including coordinating activities, moving and setting up tables, chairs and various equipment. Coordinates the issuance, use, care and maintenance of equipment and supplies. May assist in the preparation of food for the senior lunch program, when assigned at the Senior Center. QUALIFICATIONS GUIDELINES Knowledge of: Methods of organizing, conducting and supervising, recreation and cultural programs; sports rules, general arts/crafts, and game programming; general care of children and first aid practices; and effective customer service techniques. Ability to: Plan, organize, and conduct recreation programs; maintain accurate records and prepare reports; establish and maintain effective working relationships with co-workers, volunteers, participants, and the public; supervise tasks to completion; communicate effectively both orally and in writing. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Physical Demands While performing the duties of this job, the employee is frequently required to walk, run, or sit. The employee is occasionally required to use hands to touch, handle, or operate objects, tools, or controls; the employee may be required to climb, balance, stoop, kneel, crouch, or crawl; must be able to move up to 50 pounds; may be exposed to wet and/or humid conditions, toxic or caustic chemicals. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with staff, management, vendors, contractors, the public, and others encountered in the course of work. WORK ENVIRONMENT Employees typically work indoors and outdoors at City recreation facilities and venues; required to perform physical work. EDUCATION/TRAINING/EXPERIENCE Applications will be assessed for each position based on the following criteria: Community Services Leader I Any education, training, or experience which would provide the required knowledge and abilities. A typical way to obtain these would be direct experience in leadership, volunteerism, or participation in recreational activities. Community Services Leader II Graduation from high school or equivalent, supplemented with one year of college-level coursework in Recreation, Human Services, or a related field AND one year of experience coordinating recreation programs and activities are required. LICENSES/CERTIFICATES/SPECIAL REQUIREMENTS Community Services Leader II A valid Class C California driver's license, acceptable driving record, and evidence of insurance are required. All applicants must be a minimum of sixteen (16) years of age or older at the time of application. APPLICANT INFORMATION/EXAM WEIGHT Applicants must submit a City application online through the Human Resources Department web page at www.buenapark.com/hr . Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a completed City employment application. All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to an oral interview and/or written exams and oral presentations. Successful candidates will be placed on the employment eligible list from which hires may be made. An eligible list is valid for up to one year unless exhausted sooner. The City of Buena Park is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability. Americans with Disabilities: Applicants with disabilities who require special testing arrangements must contact Human Resources. If you have a disability for which you require an accommodation, please contact Human Resources at (714) 562-3515 no later than 5 business days before the test date. Fingerprinting: Applicants who are selected for hire are fingerprinted during the pre-placement processing period. All fingerprints will be processed with the Department of Justice to verify criminal records or absence thereof. Physical Examination: Employment offers are conditional based, upon the successful completion of a medical examination which may include drug and alcohol screening. Physicals are performed by the City's designated physician at the City's expense. The City of Buena Park Alcohol and Drug Abuse Policy requires that all applicants undergo drug and alcohol testing prior to employment. Below is a list of key benefits offered to part-time, seasonal, and limited service employees of the City of Buena Park and is only a summary of benefits. They are not intended to replace or modify the legal plan documents on file in the Human Resources Department. SALARY RANGE: Composed of six (6) steps - Entry step through E step (Except management positions). Each step represents an increase of approximately five (5) percent. RETIREMENT: Provided through deferred compensation 457 plan administered by Nationwide Retirement Solutions. Employee pays member contribution of 3.75%. The City matches the employee's contribution of 3.75%. EMPLOYEE ASSISTANCE PROGRAM: Available to all City employees and their immediate families. OC CREDIT UNION: Available to all City employees and their families. Closing Date/Time:
Mar 07, 2024
Part Time
JOB BULLETIN Community Services Leader I $17.50 Hourly As of June 24, 2024 $18.38 Hourly Community Services Leader II $17.66 - $18.55 Hourly As of June 24, 2024 $18.54 - $19.48 Hourly The City of Buena Park Community Services Department is hiring creative, fun, and energetic Community Services Leaders. Applications will be accepted on a CONTINUOUS BASIS with a first review date of Monday, March 11, 2024 . Interested individuals are strongly encouraged to apply early! This recruitment is open until filled and may close at any time without notice once sufficient qualified applications have been reviewed. The Community Services team is fun, creative, and dedicated to making a difference every day in the community we serve. We are looking for creative, fun, energetic, kind, friendly, proactive, responsible, and hardworking problem solvers who enjoy working with a variety of people. Enjoy the Summertime and the warm weather all while earning money and learning about the public-sector! Community Services Leaders work 15-20 hours per week. Current available positions are in the Summer Day Camp, Community Center, Community Gymnasium, and Ehlers Event Center, however, staff may be assigned to work any area within the Community Services Department, as needed These positions require the availability to work a flexible work schedule that may include mornings, evenings, weekends, and holidays. *All applicants must be a minimum of sixteen (16) years of age or older at the time of application. THE POSITIONS Community Services Leader I Under general supervision assists in implementing recreation activities, including games, sports, crafts, special events, and other related activities; assists in a variety of tasks including coordinating activities, and moving and setting up equipment; may assist in the preparation of ball fields; performs duties as a scorekeeper, youth sports coach or official; may perform a variety of maintenance functions and light custodial tasks; and related work as required. The Community Services Leader I is the entry level in the Community Services Leader job series. This position provides an opportunity for incumbents with an interest in pursuing a career in municipal government, learn about municipal government functions and gain experience by completing tasks and special assignments related to the program area. Community Services Leader II Under general supervision plans, organizes, and conducts a diverse recreation program which includes games, sports, crafts, special events, and cultural programs. Performs related work as required. The Community Services Leader II is differentiated from the Community Services Leader I in that it can perform more tasks independently. This position provides an opportunity for incumbents with an interest in pursuing a career in municipal government, learn about municipal government functions and gain experience by completing tasks and special assignments related to the program area. ESSENTIAL FUNCTIONS The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class. Community Services Leader I Assists in implementing recreation activities, including games, sports, crafts, special events, and other related activities. Assists in a variety of tasks including coordinating activities, and moving and setting up equipment. May assist in the preparation of ball fields. Performs duties as a scorekeeper, youth sports coach or official. May perform a variety of maintenance functions and light custodial task such as restocking restrooms, spot cleaning carpets, cleaning windows, mopping, sweeping and vacuuming. Assists patrons with classes and registration. Assists in preparing for facility rentals, special events, cultural programs, and other related activities including coordinating activities, moving and setting up tables, chairs and various equipment. Coordinates the issuance, use, care and maintenance of equipment and supplies. May assist in the preparation of food for the senior lunch program, when assigned at the Senior Center. Community Services Leader II Serves in a leadership capacity. Trains and coordinates the work of part-time and volunteer staff. Attends staff meetings. Assists in implementing recreation activities, including games, sports, crafts, special events, and other related activities. Coordinates the issuance, use, care and maintenance of equipment and supplies. Assists in moving and setting up equipment. May assist in the preparation of ball fields. Performs duties as a scorekeeper, youth sports coach or official. May perform a variety of maintenance functions and light custodial task such as restocking restrooms, spot cleaning carpets, cleaning windows, mopping, sweeping and vacuuming. Assists patrons with classes and registration. Assists in preparing for facility rentals, special events, cultural programs, and other related activities including coordinating activities, moving and setting up tables, chairs and various equipment. Coordinates the issuance, use, care and maintenance of equipment and supplies. May assist in the preparation of food for the senior lunch program, when assigned at the Senior Center. QUALIFICATIONS GUIDELINES Knowledge of: Methods of organizing, conducting and supervising, recreation and cultural programs; sports rules, general arts/crafts, and game programming; general care of children and first aid practices; and effective customer service techniques. Ability to: Plan, organize, and conduct recreation programs; maintain accurate records and prepare reports; establish and maintain effective working relationships with co-workers, volunteers, participants, and the public; supervise tasks to completion; communicate effectively both orally and in writing. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Physical Demands While performing the duties of this job, the employee is frequently required to walk, run, or sit. The employee is occasionally required to use hands to touch, handle, or operate objects, tools, or controls; the employee may be required to climb, balance, stoop, kneel, crouch, or crawl; must be able to move up to 50 pounds; may be exposed to wet and/or humid conditions, toxic or caustic chemicals. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with staff, management, vendors, contractors, the public, and others encountered in the course of work. WORK ENVIRONMENT Employees typically work indoors and outdoors at City recreation facilities and venues; required to perform physical work. EDUCATION/TRAINING/EXPERIENCE Applications will be assessed for each position based on the following criteria: Community Services Leader I Any education, training, or experience which would provide the required knowledge and abilities. A typical way to obtain these would be direct experience in leadership, volunteerism, or participation in recreational activities. Community Services Leader II Graduation from high school or equivalent, supplemented with one year of college-level coursework in Recreation, Human Services, or a related field AND one year of experience coordinating recreation programs and activities are required. LICENSES/CERTIFICATES/SPECIAL REQUIREMENTS Community Services Leader II A valid Class C California driver's license, acceptable driving record, and evidence of insurance are required. All applicants must be a minimum of sixteen (16) years of age or older at the time of application. APPLICANT INFORMATION/EXAM WEIGHT Applicants must submit a City application online through the Human Resources Department web page at www.buenapark.com/hr . Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a completed City employment application. All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to an oral interview and/or written exams and oral presentations. Successful candidates will be placed on the employment eligible list from which hires may be made. An eligible list is valid for up to one year unless exhausted sooner. The City of Buena Park is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability. Americans with Disabilities: Applicants with disabilities who require special testing arrangements must contact Human Resources. If you have a disability for which you require an accommodation, please contact Human Resources at (714) 562-3515 no later than 5 business days before the test date. Fingerprinting: Applicants who are selected for hire are fingerprinted during the pre-placement processing period. All fingerprints will be processed with the Department of Justice to verify criminal records or absence thereof. Physical Examination: Employment offers are conditional based, upon the successful completion of a medical examination which may include drug and alcohol screening. Physicals are performed by the City's designated physician at the City's expense. The City of Buena Park Alcohol and Drug Abuse Policy requires that all applicants undergo drug and alcohol testing prior to employment. Below is a list of key benefits offered to part-time, seasonal, and limited service employees of the City of Buena Park and is only a summary of benefits. They are not intended to replace or modify the legal plan documents on file in the Human Resources Department. SALARY RANGE: Composed of six (6) steps - Entry step through E step (Except management positions). Each step represents an increase of approximately five (5) percent. RETIREMENT: Provided through deferred compensation 457 plan administered by Nationwide Retirement Solutions. Employee pays member contribution of 3.75%. The City matches the employee's contribution of 3.75%. EMPLOYEE ASSISTANCE PROGRAM: Available to all City employees and their immediate families. OC CREDIT UNION: Available to all City employees and their families. Closing Date/Time:
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER b8163A FIRST DAY OF FILING: 04/26/2016 at 8:00 A.M. THIS ANNOUNCEMENT IS A REPOSTING TO ADD SPECIAL REQUIREMENTS This examination will remain open until needs of the service are met and is subject to closure without prior notice. TYPE OF RECRUITMENT Open Competitive Job Opportunity DEFINITION Provides specialized services to departmental multi-disciplinary teams, other County departments, and community agencies in the delivery of mental health treatment. CLASSIFICATION STANDARDS Positions allocable to this senior-level class are assigned to a line operation responsible for the delivery of psychological rehabilitation, case management and/or Psychiatric Emergency Service of the Department of Mental Health or to a hospital or clinic of the Department of Health Services. Incumbents assigned to Mental Health Department program support and training provide consultation and training to departmental staff or to staff of other departments and agencies. Incumbents assigned to line operations work as team leaders reporting to a mental health clinical program manageror a physician manager. Positions allocable to hospitals or clinics of the Department of Health Services report to a psychiatrist or other licensed physician, a psychologist, or work at the direction of a rehabilitation therapist, social worker, or registered nurse. Incumbents are typically responsible for providing technical direction to less experienced psychiatric technicians and providing care and protective services to clients most prone to assaultive behavior or requiring more extensive monitoring and review of their condition and progress. Essential Job Functions Administers, either orally or by injection, prescribed medications to clients in acute psychiatric settings. Interviews the clients, family members, and friends to obtain collateral information that may have bearing on the clients, treatment. Makes program services referrals for persons identified as mentally ill. Conducts the auditing of client records for compliance with documentation guidelines. Participates in multidisciplinary team conferences and collaborates with other mental health staff to develop the most effective treatment plan. Provides direct client care, completes required documentation, updates treatment team regarding client progress. Provides client, family members and significant others with referrals and linkage to community resources. Provides consultation to community agencies in the utilization of mental health and supportservices provided by directly operated clinics, in-patient facilities and contractors of the department. Provides in-service training to departmental staff and volunteers in the identification and treatment of mentally disordered individuals, principles of crisis intervention and management of assaultive behavior. Participates as a member of a Crisis Response Team in an inpatient psychiatric setting. Coordinate the activities of a Psychiatric Mobile Response Team or similar service teamwith law enforcement, courts, schools and other agencies, to assist and evaluate clients who are deemed to be a danger to themselves or others. Serve as a member of a Homeless Outreach and Engagement Team, providing initial assessments in the field and linking homeless mentally ill to mental health services. Coordinate the work of Psychiatric Technicians or others in the delivery of mental health services at an in-patient or out-patient facility. Coordinate or develop psychological rehabilitation programs for the chronically and persistently mentally ill. Lead and provide technical supervision to lower-level psychiatric technicians and supportstaff assigned to provide mental health services at an inpatient or outpatient facility. Serve as mental health service gatekeeper at the mental health ACCESS and Telecommunications Center, performing triage on caller requests for service, referring caller to an appropriate treatment source, and/or dispatching a psychiatric mobile response team. Assists Psychiatrists in completing and checking for accuracy on Treatment Authorization Request (TAR) and Prior Authorization (PA) forms. Promptly responds to phone calls / walk ins from clients regarding medication-related issues (i.e. medication side effects, pharmacy dispensing issues, refill needs) and consults with Psychiatrists and/or Register Nurses regarding those issues. Maintains medication inventory, organization, expiration dates, room/refrigerator temperature logs in the Medication Room. Orders supplies for Medication Room (i.e. sharps containers, syringes, needles, gloves, alcohol swabs, etc.) Maintains a caseload of clients and facilitate routine follow up and case management services as needed. Works in conjunction with other team members to facilitate services within Care Clinic Model. Prepares and signs the application for immediate 72-hour detention of disturbed psychiatric clients if Lanterman-Petris-Short (LPS) designated by the Office of Medical Director. Requirements MINIMUM REQUIREMENTS Two years of experience at the level of Psychiatric Technician II in the County of Los Angeles * . LICENSE(S) REQUIRED Possession of a current, active and valid California State License to practice as a Psychiatric Technician ** . Some positions in this classification, depending upon assignment, require possession of a valid California Class C Driver License to perform job-related essential functions. Candidates offered these positions will be required to show proof of a valid driver license before appointment. PHYSICAL CLASS 4 - Arduous . Involves frequent heavy lifting over 25 pounds, often combined with bending, twisting, or working on irregular surfaces; and occasionally requires extraordinary physical activity. SPECIAL REQUIREMENT INFORMATION * Experience at the level of Los Angeles County's class of Psychiatric Technician II is defined as: Actively participates with professional staff members in the delivery of mental health services or the delivery of indirect and direct patient care to clients who are mentally ill or emotionally disturbed. ** Applicants must submit a legible copy of official proof of the required license at the time of filing or within 15 calendar days from the time of application submission. Additional Information EXAMINATION CONTENT An evaluation of experience based upon application and Supplemental Questionnaire information weighted 100% Candidates must achieve a passing score of 70% or higher in order to be placed on the eligible register. ELIGIBILITY INFORMATION Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. Retake: No person may compete for this examination more than once in a twelve (12) month period. SPECIAL INFORMATION Past and present mental health clients and family members are encouraged to apply. AVAILABLE SHIFT Appointees may be required to work any shift, including evenings, nights, weekends and holidays. VACANCY INFORMATION The eligible register for this examination will be used to fill vacancies in the Department of Mental Health. APPLICATION AND FILING INFORMATION Applicants are required to complete and submit an online Los Angeles County Employment Application in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. We must receive your application by 5:00 pm, Pacific Standard Time (PST), on the last day of filing. INSTRUCTIONS FOR FILING ONLINE Apply online by clicking on the "Apply" tab for this posting. Applicants must complete and submit their online applications and upload required documents (e.g. License, Resume, etc.) as attachment(s) during application submission, or send by email to exams@dmh.lacounty.gov within 15 calendar days from date of application submission. Indicate the Exam Title on the subject line when sending required documents by email. The acceptance of your application will depend on whether you have clearly shown that you meet the Selection Requirements. Utilizing verbiage from bulletin, class specifications, and minimum requirements serving as your description of duties will not be sufficient to meet requirements. Doing so may result in an incomplete application and you may be disqualified . Your online application must show complete license, education and work experience information necessary to evaluate your qualifications. License information section must show title of license, license number, original date of issue, and expiration date. Education information section must include name and address of school attended, complete dates attended, name of course/s taken, number of units earned, and degree/s earned. Work experience section must include job title, employer name and address, name of work area/facility, actual payroll title held and not the working and/or functional titles, from/to dates of employment including month, day and year, total number of months, total number of hours worked per week - not a range of hours (full or part-time), complete and detailed description of related job duties. If range of hours is provided, experience will be prorated based on the lowest number of hours worked per week. List each job experience separately. All information is subject to verification . Applications may be rejected at any stage of the selection process. SOCIAL SECURITY NUMBER LANGUAGE All applicants must enter a valid social security number at the time of filing. Entering anything other than a valid social security number (i.e. 000-00-0000, 111-11-1111, etc.) will result in an automatic rejection of your application. COMPUTER AND INTERNET ACCESS AT LIBRARIES For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING USER ID AND PASSWORD All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT Department Contact Name: Irene San, Exam Analyst Department Contact Phone: (323) 705-4113 or (323) 705-4074 Department Contact Email: exams@dmh.lacounty.gov ADA Coordinator Phone: (323) 705-4113 Teletype Phone: 800-735-2922 California Relay Services Phone: 800-735-2922 For detailed information, please click here Closing Date/Time: Continuous
Mar 05, 2024
Full Time
Position/Program Information EXAM NUMBER b8163A FIRST DAY OF FILING: 04/26/2016 at 8:00 A.M. THIS ANNOUNCEMENT IS A REPOSTING TO ADD SPECIAL REQUIREMENTS This examination will remain open until needs of the service are met and is subject to closure without prior notice. TYPE OF RECRUITMENT Open Competitive Job Opportunity DEFINITION Provides specialized services to departmental multi-disciplinary teams, other County departments, and community agencies in the delivery of mental health treatment. CLASSIFICATION STANDARDS Positions allocable to this senior-level class are assigned to a line operation responsible for the delivery of psychological rehabilitation, case management and/or Psychiatric Emergency Service of the Department of Mental Health or to a hospital or clinic of the Department of Health Services. Incumbents assigned to Mental Health Department program support and training provide consultation and training to departmental staff or to staff of other departments and agencies. Incumbents assigned to line operations work as team leaders reporting to a mental health clinical program manageror a physician manager. Positions allocable to hospitals or clinics of the Department of Health Services report to a psychiatrist or other licensed physician, a psychologist, or work at the direction of a rehabilitation therapist, social worker, or registered nurse. Incumbents are typically responsible for providing technical direction to less experienced psychiatric technicians and providing care and protective services to clients most prone to assaultive behavior or requiring more extensive monitoring and review of their condition and progress. Essential Job Functions Administers, either orally or by injection, prescribed medications to clients in acute psychiatric settings. Interviews the clients, family members, and friends to obtain collateral information that may have bearing on the clients, treatment. Makes program services referrals for persons identified as mentally ill. Conducts the auditing of client records for compliance with documentation guidelines. Participates in multidisciplinary team conferences and collaborates with other mental health staff to develop the most effective treatment plan. Provides direct client care, completes required documentation, updates treatment team regarding client progress. Provides client, family members and significant others with referrals and linkage to community resources. Provides consultation to community agencies in the utilization of mental health and supportservices provided by directly operated clinics, in-patient facilities and contractors of the department. Provides in-service training to departmental staff and volunteers in the identification and treatment of mentally disordered individuals, principles of crisis intervention and management of assaultive behavior. Participates as a member of a Crisis Response Team in an inpatient psychiatric setting. Coordinate the activities of a Psychiatric Mobile Response Team or similar service teamwith law enforcement, courts, schools and other agencies, to assist and evaluate clients who are deemed to be a danger to themselves or others. Serve as a member of a Homeless Outreach and Engagement Team, providing initial assessments in the field and linking homeless mentally ill to mental health services. Coordinate the work of Psychiatric Technicians or others in the delivery of mental health services at an in-patient or out-patient facility. Coordinate or develop psychological rehabilitation programs for the chronically and persistently mentally ill. Lead and provide technical supervision to lower-level psychiatric technicians and supportstaff assigned to provide mental health services at an inpatient or outpatient facility. Serve as mental health service gatekeeper at the mental health ACCESS and Telecommunications Center, performing triage on caller requests for service, referring caller to an appropriate treatment source, and/or dispatching a psychiatric mobile response team. Assists Psychiatrists in completing and checking for accuracy on Treatment Authorization Request (TAR) and Prior Authorization (PA) forms. Promptly responds to phone calls / walk ins from clients regarding medication-related issues (i.e. medication side effects, pharmacy dispensing issues, refill needs) and consults with Psychiatrists and/or Register Nurses regarding those issues. Maintains medication inventory, organization, expiration dates, room/refrigerator temperature logs in the Medication Room. Orders supplies for Medication Room (i.e. sharps containers, syringes, needles, gloves, alcohol swabs, etc.) Maintains a caseload of clients and facilitate routine follow up and case management services as needed. Works in conjunction with other team members to facilitate services within Care Clinic Model. Prepares and signs the application for immediate 72-hour detention of disturbed psychiatric clients if Lanterman-Petris-Short (LPS) designated by the Office of Medical Director. Requirements MINIMUM REQUIREMENTS Two years of experience at the level of Psychiatric Technician II in the County of Los Angeles * . LICENSE(S) REQUIRED Possession of a current, active and valid California State License to practice as a Psychiatric Technician ** . Some positions in this classification, depending upon assignment, require possession of a valid California Class C Driver License to perform job-related essential functions. Candidates offered these positions will be required to show proof of a valid driver license before appointment. PHYSICAL CLASS 4 - Arduous . Involves frequent heavy lifting over 25 pounds, often combined with bending, twisting, or working on irregular surfaces; and occasionally requires extraordinary physical activity. SPECIAL REQUIREMENT INFORMATION * Experience at the level of Los Angeles County's class of Psychiatric Technician II is defined as: Actively participates with professional staff members in the delivery of mental health services or the delivery of indirect and direct patient care to clients who are mentally ill or emotionally disturbed. ** Applicants must submit a legible copy of official proof of the required license at the time of filing or within 15 calendar days from the time of application submission. Additional Information EXAMINATION CONTENT An evaluation of experience based upon application and Supplemental Questionnaire information weighted 100% Candidates must achieve a passing score of 70% or higher in order to be placed on the eligible register. ELIGIBILITY INFORMATION Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. Retake: No person may compete for this examination more than once in a twelve (12) month period. SPECIAL INFORMATION Past and present mental health clients and family members are encouraged to apply. AVAILABLE SHIFT Appointees may be required to work any shift, including evenings, nights, weekends and holidays. VACANCY INFORMATION The eligible register for this examination will be used to fill vacancies in the Department of Mental Health. APPLICATION AND FILING INFORMATION Applicants are required to complete and submit an online Los Angeles County Employment Application in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. We must receive your application by 5:00 pm, Pacific Standard Time (PST), on the last day of filing. INSTRUCTIONS FOR FILING ONLINE Apply online by clicking on the "Apply" tab for this posting. Applicants must complete and submit their online applications and upload required documents (e.g. License, Resume, etc.) as attachment(s) during application submission, or send by email to exams@dmh.lacounty.gov within 15 calendar days from date of application submission. Indicate the Exam Title on the subject line when sending required documents by email. The acceptance of your application will depend on whether you have clearly shown that you meet the Selection Requirements. Utilizing verbiage from bulletin, class specifications, and minimum requirements serving as your description of duties will not be sufficient to meet requirements. Doing so may result in an incomplete application and you may be disqualified . Your online application must show complete license, education and work experience information necessary to evaluate your qualifications. License information section must show title of license, license number, original date of issue, and expiration date. Education information section must include name and address of school attended, complete dates attended, name of course/s taken, number of units earned, and degree/s earned. Work experience section must include job title, employer name and address, name of work area/facility, actual payroll title held and not the working and/or functional titles, from/to dates of employment including month, day and year, total number of months, total number of hours worked per week - not a range of hours (full or part-time), complete and detailed description of related job duties. If range of hours is provided, experience will be prorated based on the lowest number of hours worked per week. List each job experience separately. All information is subject to verification . Applications may be rejected at any stage of the selection process. SOCIAL SECURITY NUMBER LANGUAGE All applicants must enter a valid social security number at the time of filing. Entering anything other than a valid social security number (i.e. 000-00-0000, 111-11-1111, etc.) will result in an automatic rejection of your application. COMPUTER AND INTERNET ACCESS AT LIBRARIES For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING USER ID AND PASSWORD All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT Department Contact Name: Irene San, Exam Analyst Department Contact Phone: (323) 705-4113 or (323) 705-4074 Department Contact Email: exams@dmh.lacounty.gov ADA Coordinator Phone: (323) 705-4113 Teletype Phone: 800-735-2922 California Relay Services Phone: 800-735-2922 For detailed information, please click here Closing Date/Time: Continuous
Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers ! There is an additional 3.35% Management Differential which is added to the posted salary for this class. This is a continuous filing exam. The next filing cut-offs are at 5:00 pm on: 2/15/24, 5/16/24, 8/15/24, 11/21/24 Supervising Public Health Nurses work under general administrative supervision of a higher-level health program manager, and receive medical direction as needed from a physician or higher-level nursing manager such as the designated head of public health nursing. The focus of duties is on supervising, planning, organizing and reviewing the operations, program, and personnel of a public health field office staffed by professional nurses, health workers and others. Examples of Knowledge and Abilities Knowledge of Basic principles and practices of supervision and personnel management Professional public health nursing principles, procedures and techniques State of California laws and regulations on nursing practices Normal course of illnesses and disabilities, and their treatment Family planning methods Pre-natal, pregnancy and post-natal nutrition and medical care Infant and child care, growth, and development, including common illnesses Case management techniques and the care and treatment of high risk, physically impaired and developmentally disabled infants and children Substance abuse symptoms and intervention techniques Mental illness symptoms and intervention techniques Symptoms, prevention, reporting requirements and treatment of child and adult abuse and neglect Normal and abnormal family dynamics Techniques of planning, evaluating, teacher-training, organizing and conducting classes and training sessions on a variety of health subjects Individual and group counseling techniques applicable to public health nursing Common public and community health care resources Social and economic factors influencing individual and community health Differing cultural, religious and social attitudes about hygiene, family planning, child care, and health treatment Proper handling and administering of biologicals Proper handling of contaminated items; causes, control, detection, prevention and treatment of common communicable diseases, environmentally based illnesses, sexually transmitted diseases, and food and water-borne illnesses Procedures for planning and conducting epidemiological investigations Standard medical record-keeping Ability to Supervise and train employees Effectively recommend employee selections, promotions, status changes and other personnel actions Plan, organize and control work of staff Develop and implement policies and procedures for work unit in accordance with department goals, policies and procedures Learn, comply with, and ensure staff compliance with laws, rules, regulations, protocols, and procedures, including security requirements, applicable to the work unit Effectively communicate with and gain the cooperation of clients, and potential clients, of various social, cultural, economic and educational backgrounds Work cooperatively with other health and social service providers Determine and apply effective means of intervening in cases of mental illness and substance abuse Effectively plan, organize, conduct, and participate in in-service education and training programs Effectively demonstrate and teach care of infants, children, the disabled and chronically ill to individuals in their homes Effectively teach public group classes Gain cooperation of patients and other individuals in investigating and treating communicable diseases and environmentally-based illnesses Accurately evaluate cases to determine caseload priorities Maintain patient confidentiality Employment Qualifications Minimum Qualifications Either: One year of experience as a Senior Public Health Nurse in Sacramento County service. Or: Two years of experience as a Public Health Nurse in Sacramento County Service. Or: Three years of experience as a licensed/certified public health nurse performing public health nursing duties. Notes: Experience requirements are stated as full-time work; to convert part-time to full-time equivalency; 173.6 hours = 21.7 days = 1 work month.Required experience may be paid or unpaid. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. License / Certificate / Registration Requirements: All persons appointed to the class of Supervising Public Health Nurse: Must possess and maintain a current Registered Nurse License and Public Health Nurse Certificate issued by the State of California.Must possess and maintain a current California Driver's License, Class C or higher.Will be required to have, or obtain, and maintain a valid CPR Certificate. Note : Failure to maintain required licenses / certificates may be cause for disciplinary action in accordance with Civil Service Commission rules. Other Requirements: Some positions in this class may require the ability to communicate fluently in a language other than English, in addition to English. Probationary Period: The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. FOR APPLICANTS WITH DISABILITIES ONLY: Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586 . Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: Continuous
Mar 05, 2024
The Position Come join one of Forbes Magazine's Best Employers ! There is an additional 3.35% Management Differential which is added to the posted salary for this class. This is a continuous filing exam. The next filing cut-offs are at 5:00 pm on: 2/15/24, 5/16/24, 8/15/24, 11/21/24 Supervising Public Health Nurses work under general administrative supervision of a higher-level health program manager, and receive medical direction as needed from a physician or higher-level nursing manager such as the designated head of public health nursing. The focus of duties is on supervising, planning, organizing and reviewing the operations, program, and personnel of a public health field office staffed by professional nurses, health workers and others. Examples of Knowledge and Abilities Knowledge of Basic principles and practices of supervision and personnel management Professional public health nursing principles, procedures and techniques State of California laws and regulations on nursing practices Normal course of illnesses and disabilities, and their treatment Family planning methods Pre-natal, pregnancy and post-natal nutrition and medical care Infant and child care, growth, and development, including common illnesses Case management techniques and the care and treatment of high risk, physically impaired and developmentally disabled infants and children Substance abuse symptoms and intervention techniques Mental illness symptoms and intervention techniques Symptoms, prevention, reporting requirements and treatment of child and adult abuse and neglect Normal and abnormal family dynamics Techniques of planning, evaluating, teacher-training, organizing and conducting classes and training sessions on a variety of health subjects Individual and group counseling techniques applicable to public health nursing Common public and community health care resources Social and economic factors influencing individual and community health Differing cultural, religious and social attitudes about hygiene, family planning, child care, and health treatment Proper handling and administering of biologicals Proper handling of contaminated items; causes, control, detection, prevention and treatment of common communicable diseases, environmentally based illnesses, sexually transmitted diseases, and food and water-borne illnesses Procedures for planning and conducting epidemiological investigations Standard medical record-keeping Ability to Supervise and train employees Effectively recommend employee selections, promotions, status changes and other personnel actions Plan, organize and control work of staff Develop and implement policies and procedures for work unit in accordance with department goals, policies and procedures Learn, comply with, and ensure staff compliance with laws, rules, regulations, protocols, and procedures, including security requirements, applicable to the work unit Effectively communicate with and gain the cooperation of clients, and potential clients, of various social, cultural, economic and educational backgrounds Work cooperatively with other health and social service providers Determine and apply effective means of intervening in cases of mental illness and substance abuse Effectively plan, organize, conduct, and participate in in-service education and training programs Effectively demonstrate and teach care of infants, children, the disabled and chronically ill to individuals in their homes Effectively teach public group classes Gain cooperation of patients and other individuals in investigating and treating communicable diseases and environmentally-based illnesses Accurately evaluate cases to determine caseload priorities Maintain patient confidentiality Employment Qualifications Minimum Qualifications Either: One year of experience as a Senior Public Health Nurse in Sacramento County service. Or: Two years of experience as a Public Health Nurse in Sacramento County Service. Or: Three years of experience as a licensed/certified public health nurse performing public health nursing duties. Notes: Experience requirements are stated as full-time work; to convert part-time to full-time equivalency; 173.6 hours = 21.7 days = 1 work month.Required experience may be paid or unpaid. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. License / Certificate / Registration Requirements: All persons appointed to the class of Supervising Public Health Nurse: Must possess and maintain a current Registered Nurse License and Public Health Nurse Certificate issued by the State of California.Must possess and maintain a current California Driver's License, Class C or higher.Will be required to have, or obtain, and maintain a valid CPR Certificate. Note : Failure to maintain required licenses / certificates may be cause for disciplinary action in accordance with Civil Service Commission rules. Other Requirements: Some positions in this class may require the ability to communicate fluently in a language other than English, in addition to English. Probationary Period: The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. FOR APPLICANTS WITH DISABILITIES ONLY: Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586 . Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: Continuous
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description CLIENT SUPPORT SPECIALIST I/II Regular Full Time Employment Opportunity Are you interested in a fast-paced work environment where you can support a variety of technologies and customers? If so, the Client Support Specialist position is for you! The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the City in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network infrastructure, emergency and non-emergency radios, desktops and laptops, mobile phones and tablets, audio and visual equipment, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City's operations effectively and efficiently. The City of Sunnyvale is currently recruiting for TWO Client Support Specialist I/II to further enhance our service delivery. Depending on the applicant qualifications, the position will be filled at the appropriate level/salary of either a Client Support Specialist I or Client Support Specialist II. The ideal candidate will serve as the first point of contact either in person, online, or over the telephone for the department by working directly with end users to resolve technology related questions and issues. In addition, this person will independently perform a variety of other support functions for the department, such as writing Knowledge Based Articles (KBA's), tracking Asset Management and inventory, setting up hardware for City Council and Planning Commission meetings and provide secondary support for cell phone management. DISTINGUISHING CHARACTERISTICS Client Support Specialist I is the entry-level classification for this job series. Initially, incumbents perform assigned duties under general supervision, while learning related standards, policies and procedures. Client Support Specialist I is distinguished from Client Support Specialist II by the performance of less than the full range of duties assigned to the Client Support Specialist II. As experience is gained, there is a greater independence of action within established guidelines. Client Support Specialist II is the next level classification in the series. Incumbents are expected to independently perform the full scope of duties associated with incident and problem resolution for end-user device or system issues, conference and training room technology, system access or security issues, peripheral, network communication systems, business knowledge of how systems and devices are used and tier two customer support. Client Support Specialist II is distinguished from the higher-level classification of Senior Client Support Specialist in that the Senior Client Support Specialist is the advanced journey level in the series responsible for more complex client support and implementations. Positions in this class are flexibly staffed and are normally filled by advancement from the Client Support Specialist I. Incumbents are not automatically promoted to the higher level; the needs of the department determine the level of assignment. Essential Job Functions (May include, but are not limited to, the following): CLIENT SUPPORT SPECIALIST I : Responds to incoming incidents and requests in a timely manner, tracks 100% of all customer contacts, researches questions and issues and resolves each interaction with customer satisfaction. Provides technical support and customer service assistance either in person, online, or over the telephone; refers problems to appropriate staff as needed. Assists with the resolution of technology problems reported by City staff and system users with standard computer tools such as remote access applications, desktop management appliances, the City's business applications, and other office automation/desktop software products. Escalates incidents to higher level support personnel when appropriate in a timely manner. Provides solutions to frequently occurring problems and documents this in the ITSM knowledgebase, maintains and updates articles within the knowledgebase. Responsible for updating and maintaining the City's IT asset management inventory. Performs routine and preventive maintenance of all client devices, including printers, file systems, telephones and related equipment to ensure uninterrupted and optimum system performance. Completes service requests in a timely manner and provides support to end-users. May provide information technology training including new employee orientations regarding the City's software applications and voice, radio and/or data communications equipment. Provides technical support, including testing and equipment maintenance for in-person and virtual meetings in the City Council chambers. Provides technical direction, guidance, and customer service assistance to City staff and systems users in the operation and use of client devices (desktops, laptops, tablets, SmartPhones, etc.) and City applications and information systems. Answers, evaluates and prioritizes incoming online, telephone, voice mail, e-mail and in-person reported incidents related to hardware, software and other technologies; sets priorities and assignment of incidents to resolve problems in the most expedient manner. Assists users with making requests for identifying the right equipment or systems for purchase or upgrade. Provides Citywide system alerts, outages or maintenance notices as needed. Routes and escalates service requests to the appropriate staff as needed. Performs as a member of a team, answering questions, sharing expertise, and contributes to team effectiveness. Performs responsibilities according to the IT Department's defined processes and procedures and Service Level Agreements (SLAs). CLIENT SUPPORT SPECIALIST II : Above, plus the following: Installs, configures and sets up client devices (desktops, laptops, tablets, Smartphones, etc.), client device software/applications, monitors, printers or other peripherals. Performs equipment and system setup, including necessary interconnections and performance monitoring. Provides City-wide information technology training standards; develops, coordinates and conducts new employee orientations regarding the City's software applications, use of client devices and data communications. Interacts with and assists Network Engineers / System Administrators in troubleshooting and diagnosing desktop computing and Local Area Network (LAN) and Wide Area Networks (WAN) problems. Interacts with and assists Programmer Analysts / Project Coordinators in troubleshooting and diagnosing reporting, department-specific and enterprise-wide applications issues. Maintains physical inventory of all end-point equipment and software. Maintains a cooperative working relationship with the public, users, other technical staff, vendors, supervisors and management. Works with IT staff to research, develop, test, and implement new technologies and projects. Monitors/safeguards security of data accordance to agency and IT security compliance. Develops and maintains technical system FAQs and how-to documentation within the IT knowledge base, to include creating/publishing new articles. Assists with the development, coordination and scheduling of in-house technical training, device and/or system user training, new user training, and assists with the preparation and conducting of demonstrations and training of new systems (applications or devices). Assists in the audits of IT services and equipment used by departments for reporting purposes. Participates on IT or Special Projects as needed. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, bending, kneeling, crawling, squatting and stooping in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination in performing computer installation and repair and preparing reports using a computer keyboard. Additionally, the position requires both near and far vision when repairing and installing computers and/or when reading written reports and work-related documents. Additionally, color vision is required to accurately interpret visual displays and voice and data wiring color code standards. The nature of the work and assignment requires the ability to climb ladders and work in small spaces. Acute hearing is required when communicating by telephone and in person. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Client Support Specialist I : Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer information systems, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in, systems administration, network systems administration, electronics technology, business information systems, computer science, information technology or related field; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, electronics technology, information technology or related field; OR CompTIA A+ certification AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist II: Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college, university or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in systems administration, network systems administration, electronics technology, business information systems, computer science, software information systems, information technology or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, information technology, informatics, web science, electronics technology, business information systems or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR CompTIA A+ certification AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist I : Knowledge of: · Principles and practices of customer service. Principles and practices of ITIL (IT Infrastructure Library). Familiarity of ITSM (IT Service Management) systems to include Incident/Problem Management, Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Principles and practices of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Principles and practices of computer, business or telecommunications operations, including network operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Principles, practices, methods and techniques of providing customer service, training and providing technical and functional support to end users. Methods and techniques of modern office business software programs, record keeping, report preparation, technical documentation and writing. Basic cybersecurity principles. Applicable security and data privacy practices and laws. Principles, practices, methods and techniques of providing customer service, IT training and providing technical and functional support to end users. Applicable industry and safety codes and standards. Office methods, procedures, software and equipment. Methods and techniques of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of software and hardware installation and repair. Principles and practices of assuring data security. Ability to: Communicate effectively, both orally and in writing; translate between technical and non-technical terms. Identify, analyze and define administrative and technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Effectively organize, prioritize and follow-up on work assignments in order to meet established deadlines. Provide excellent customer service. · Provide technical advice and consultation to City staff in person, online, over the telephone, or by email. Identify, analyze and resolve customer/user problems; take appropriate corrective action to problems; research technical materials to provide solutions to problems, or refer problems to appropriate staff. Learn complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze current and future training, data, voice, software/hardware requirements and needs; make appropriate recommendations; develop, present and evaluate training programs and new employee training sessions. Effectively interpret and explain applicable processes, regulations, information technology protocols and hardware/software application solutions to users; listen and communicate information to persons with a diverse background of knowledge and experience. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological changes as appropriate. Perform a variety of tasks in a consistent and accurate manner. Make sound decisions within established guidelines. Establish, maintain and promote positive and effective working relationships with employees, other agencies, public officials and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Respond to cybersecurity issues and remediate in a timely manner as instructed. Recognize, set and follow priorities to meet deadlines. Client Support Specialist II: Knowledge of: Above, plus the following: Intermediate knowledge of ITSM (IT Service Management) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Intermediate knowledge of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Client device (e.g., desktop, laptop, tablet, SmartPhone) hardware, operating systems, common office automation applications and desktop applications. Computer peripherals such as printers, copiers, multi-function devices (MFDs), scanners, plotters, and external storage devices. Intermediate knowledge of computer, business or telecommunications operations, including operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Intermediate knowledge of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of mentorship and effective working team environments. Ability to: Above, plus the following : Identify, analyze and define complex technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Provide technical advice and consultation to City staff in person or remotely (online, phone, email, etc.). Maintain and troubleshoot client device installations (desktops, laptops, tablets, SmartPhones) and resolve hardware and software problems. Install or modify client device installations, including connecting hardware to the network, installing software, transferring data and testing. Perform routine upgrades on City client devices and workstations, software and associated peripherals. Independently develop and coordinate effective administrative and business systems, programs and procedures. Effectively organize, prioritize and complete complex work assignments in an expedient and customer service orientation. Apply complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze cybersecurity issues and remediate in a timely manner as instructed. Assist in evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. · Lead staff or user training on technology solutions. Act as a team leader when necessary. Assist is evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. Lead staff or user training on new or existing technology solutions. Effectively interpret and explain applicable processes, regulations, IT protocols and hardware/software application solutions to users. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological or regulatory changes as appropriate. Exercise independent judgment and initiative to identify problems, analyze situations accurately, and take effective action Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles or other related documentation. Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles, newsletter articles and other related documentation. Make public presentations, as necessary. · Follow oral instructions, work with minimal supervision to accomplish goals and objectives and complete assigned project task on time. Plan effectively, prioritize requests and assignments and meet deadlines. Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS: Public sector employment or internship experience. Possession and maintenance of CompTIA A+ certification. Possession and maintenance of Information Technology Infrastructure Library ITIL certification. Possession and maintenance of one or more of the following: Microsoft Certifications or equivalent. Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Developer Associate Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Developer Associate Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Data Analyst Associate Microsoft Certified: Azure Data Scientist Associate Microsoft Certified: Azure Data Engineer Associate Microsoft Certified: Azure Database Administrator Associate Application and Selection Process If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 pm on Tuesday, April 16, 2024, or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov and click on JOBS . Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination scheduled for Wednesday , May 1, 2024 and Thursday, May 2, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the Information Technology Department tentatively scheduled for the week of May 6, 2024 . *Please note: Selection interviews will take place in-person at the City of Sunnyvale's City Hall. T he City does not provide any travel reimbursement or assistance. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Summary of Sunnyvale's Employees Association SEA For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 4/16/2024 5:00 PM Pacific
Mar 27, 2024
Full Time
Description CLIENT SUPPORT SPECIALIST I/II Regular Full Time Employment Opportunity Are you interested in a fast-paced work environment where you can support a variety of technologies and customers? If so, the Client Support Specialist position is for you! The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the City in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network infrastructure, emergency and non-emergency radios, desktops and laptops, mobile phones and tablets, audio and visual equipment, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City's operations effectively and efficiently. The City of Sunnyvale is currently recruiting for TWO Client Support Specialist I/II to further enhance our service delivery. Depending on the applicant qualifications, the position will be filled at the appropriate level/salary of either a Client Support Specialist I or Client Support Specialist II. The ideal candidate will serve as the first point of contact either in person, online, or over the telephone for the department by working directly with end users to resolve technology related questions and issues. In addition, this person will independently perform a variety of other support functions for the department, such as writing Knowledge Based Articles (KBA's), tracking Asset Management and inventory, setting up hardware for City Council and Planning Commission meetings and provide secondary support for cell phone management. DISTINGUISHING CHARACTERISTICS Client Support Specialist I is the entry-level classification for this job series. Initially, incumbents perform assigned duties under general supervision, while learning related standards, policies and procedures. Client Support Specialist I is distinguished from Client Support Specialist II by the performance of less than the full range of duties assigned to the Client Support Specialist II. As experience is gained, there is a greater independence of action within established guidelines. Client Support Specialist II is the next level classification in the series. Incumbents are expected to independently perform the full scope of duties associated with incident and problem resolution for end-user device or system issues, conference and training room technology, system access or security issues, peripheral, network communication systems, business knowledge of how systems and devices are used and tier two customer support. Client Support Specialist II is distinguished from the higher-level classification of Senior Client Support Specialist in that the Senior Client Support Specialist is the advanced journey level in the series responsible for more complex client support and implementations. Positions in this class are flexibly staffed and are normally filled by advancement from the Client Support Specialist I. Incumbents are not automatically promoted to the higher level; the needs of the department determine the level of assignment. Essential Job Functions (May include, but are not limited to, the following): CLIENT SUPPORT SPECIALIST I : Responds to incoming incidents and requests in a timely manner, tracks 100% of all customer contacts, researches questions and issues and resolves each interaction with customer satisfaction. Provides technical support and customer service assistance either in person, online, or over the telephone; refers problems to appropriate staff as needed. Assists with the resolution of technology problems reported by City staff and system users with standard computer tools such as remote access applications, desktop management appliances, the City's business applications, and other office automation/desktop software products. Escalates incidents to higher level support personnel when appropriate in a timely manner. Provides solutions to frequently occurring problems and documents this in the ITSM knowledgebase, maintains and updates articles within the knowledgebase. Responsible for updating and maintaining the City's IT asset management inventory. Performs routine and preventive maintenance of all client devices, including printers, file systems, telephones and related equipment to ensure uninterrupted and optimum system performance. Completes service requests in a timely manner and provides support to end-users. May provide information technology training including new employee orientations regarding the City's software applications and voice, radio and/or data communications equipment. Provides technical support, including testing and equipment maintenance for in-person and virtual meetings in the City Council chambers. Provides technical direction, guidance, and customer service assistance to City staff and systems users in the operation and use of client devices (desktops, laptops, tablets, SmartPhones, etc.) and City applications and information systems. Answers, evaluates and prioritizes incoming online, telephone, voice mail, e-mail and in-person reported incidents related to hardware, software and other technologies; sets priorities and assignment of incidents to resolve problems in the most expedient manner. Assists users with making requests for identifying the right equipment or systems for purchase or upgrade. Provides Citywide system alerts, outages or maintenance notices as needed. Routes and escalates service requests to the appropriate staff as needed. Performs as a member of a team, answering questions, sharing expertise, and contributes to team effectiveness. Performs responsibilities according to the IT Department's defined processes and procedures and Service Level Agreements (SLAs). CLIENT SUPPORT SPECIALIST II : Above, plus the following: Installs, configures and sets up client devices (desktops, laptops, tablets, Smartphones, etc.), client device software/applications, monitors, printers or other peripherals. Performs equipment and system setup, including necessary interconnections and performance monitoring. Provides City-wide information technology training standards; develops, coordinates and conducts new employee orientations regarding the City's software applications, use of client devices and data communications. Interacts with and assists Network Engineers / System Administrators in troubleshooting and diagnosing desktop computing and Local Area Network (LAN) and Wide Area Networks (WAN) problems. Interacts with and assists Programmer Analysts / Project Coordinators in troubleshooting and diagnosing reporting, department-specific and enterprise-wide applications issues. Maintains physical inventory of all end-point equipment and software. Maintains a cooperative working relationship with the public, users, other technical staff, vendors, supervisors and management. Works with IT staff to research, develop, test, and implement new technologies and projects. Monitors/safeguards security of data accordance to agency and IT security compliance. Develops and maintains technical system FAQs and how-to documentation within the IT knowledge base, to include creating/publishing new articles. Assists with the development, coordination and scheduling of in-house technical training, device and/or system user training, new user training, and assists with the preparation and conducting of demonstrations and training of new systems (applications or devices). Assists in the audits of IT services and equipment used by departments for reporting purposes. Participates on IT or Special Projects as needed. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, bending, kneeling, crawling, squatting and stooping in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination in performing computer installation and repair and preparing reports using a computer keyboard. Additionally, the position requires both near and far vision when repairing and installing computers and/or when reading written reports and work-related documents. Additionally, color vision is required to accurately interpret visual displays and voice and data wiring color code standards. The nature of the work and assignment requires the ability to climb ladders and work in small spaces. Acute hearing is required when communicating by telephone and in person. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Client Support Specialist I : Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer information systems, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in, systems administration, network systems administration, electronics technology, business information systems, computer science, information technology or related field; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, electronics technology, information technology or related field; OR CompTIA A+ certification AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist II: Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college, university or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or completion of 60 semester or 90 quarter units at an accredited college or university in systems administration, network systems administration, electronics technology, business information systems, computer science, software information systems, information technology or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR A Bachelor's degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, information technology, informatics, web science, electronics technology, business information systems or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR CompTIA A+ certification AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. Client Support Specialist I : Knowledge of: · Principles and practices of customer service. Principles and practices of ITIL (IT Infrastructure Library). Familiarity of ITSM (IT Service Management) systems to include Incident/Problem Management, Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Principles and practices of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Principles and practices of computer, business or telecommunications operations, including network operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Principles, practices, methods and techniques of providing customer service, training and providing technical and functional support to end users. Methods and techniques of modern office business software programs, record keeping, report preparation, technical documentation and writing. Basic cybersecurity principles. Applicable security and data privacy practices and laws. Principles, practices, methods and techniques of providing customer service, IT training and providing technical and functional support to end users. Applicable industry and safety codes and standards. Office methods, procedures, software and equipment. Methods and techniques of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of software and hardware installation and repair. Principles and practices of assuring data security. Ability to: Communicate effectively, both orally and in writing; translate between technical and non-technical terms. Identify, analyze and define administrative and technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Effectively organize, prioritize and follow-up on work assignments in order to meet established deadlines. Provide excellent customer service. · Provide technical advice and consultation to City staff in person, online, over the telephone, or by email. Identify, analyze and resolve customer/user problems; take appropriate corrective action to problems; research technical materials to provide solutions to problems, or refer problems to appropriate staff. Learn complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze current and future training, data, voice, software/hardware requirements and needs; make appropriate recommendations; develop, present and evaluate training programs and new employee training sessions. Effectively interpret and explain applicable processes, regulations, information technology protocols and hardware/software application solutions to users; listen and communicate information to persons with a diverse background of knowledge and experience. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological changes as appropriate. Perform a variety of tasks in a consistent and accurate manner. Make sound decisions within established guidelines. Establish, maintain and promote positive and effective working relationships with employees, other agencies, public officials and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Respond to cybersecurity issues and remediate in a timely manner as instructed. Recognize, set and follow priorities to meet deadlines. Client Support Specialist II: Knowledge of: Above, plus the following: Intermediate knowledge of ITSM (IT Service Management) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs. Intermediate knowledge of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Client device (e.g., desktop, laptop, tablet, SmartPhone) hardware, operating systems, common office automation applications and desktop applications. Computer peripherals such as printers, copiers, multi-function devices (MFDs), scanners, plotters, and external storage devices. Intermediate knowledge of computer, business or telecommunications operations, including operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN). Intermediate knowledge of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems. Principles and practices of mentorship and effective working team environments. Ability to: Above, plus the following : Identify, analyze and define complex technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Provide technical advice and consultation to City staff in person or remotely (online, phone, email, etc.). Maintain and troubleshoot client device installations (desktops, laptops, tablets, SmartPhones) and resolve hardware and software problems. Install or modify client device installations, including connecting hardware to the network, installing software, transferring data and testing. Perform routine upgrades on City client devices and workstations, software and associated peripherals. Independently develop and coordinate effective administrative and business systems, programs and procedures. Effectively organize, prioritize and complete complex work assignments in an expedient and customer service orientation. Apply complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze cybersecurity issues and remediate in a timely manner as instructed. Assist in evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. · Lead staff or user training on technology solutions. Act as a team leader when necessary. Assist is evaluating new technologies that will lower cost or improve efficiencies; provide feedback to management on ways to improve efficiencies. Lead staff or user training on new or existing technology solutions. Effectively interpret and explain applicable processes, regulations, IT protocols and hardware/software application solutions to users. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological or regulatory changes as appropriate. Exercise independent judgment and initiative to identify problems, analyze situations accurately, and take effective action Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles or other related documentation. Prepare and maintain clear, concise and accurate written reports, instructions, memos, alerts, knowledgebase articles, newsletter articles and other related documentation. Make public presentations, as necessary. · Follow oral instructions, work with minimal supervision to accomplish goals and objectives and complete assigned project task on time. Plan effectively, prioritize requests and assignments and meet deadlines. Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS: Public sector employment or internship experience. Possession and maintenance of CompTIA A+ certification. Possession and maintenance of Information Technology Infrastructure Library ITIL certification. Possession and maintenance of one or more of the following: Microsoft Certifications or equivalent. Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Developer Associate Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Developer Associate Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Data Analyst Associate Microsoft Certified: Azure Data Scientist Associate Microsoft Certified: Azure Data Engineer Associate Microsoft Certified: Azure Database Administrator Associate Application and Selection Process If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 pm on Tuesday, April 16, 2024, or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov and click on JOBS . Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination scheduled for Wednesday , May 1, 2024 and Thursday, May 2, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the Information Technology Department tentatively scheduled for the week of May 6, 2024 . *Please note: Selection interviews will take place in-person at the City of Sunnyvale's City Hall. T he City does not provide any travel reimbursement or assistance. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Summary of Sunnyvale's Employees Association SEA For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 4/16/2024 5:00 PM Pacific
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description BUILDING INSPECTOR I/II Regular Full Time Employment Opportunity This recruitment is open until filled and applications will be accepted on a continuous basis. The first review date is 10:00am on Tuesday, April 2, 2024. This recruitment may close at any time without notice so interested applicants are encouraged to apply early. The City of Sunnyvale is seeking a Building Inspector to provide building construction inspections. Depending on the applicant qualifications, the position will be filled at the appropriate level/salary of either a Building Inspector I or Building Inspector II. Our Building Safety team works as one solution-driven, cohesive team, and encourages leadership from the ground-up. Are you the next Building Inspector I/II to join our team? This position is part of a 12-person building inspection team working on a variety of projects including single-family residential, commercial tenant improvements in existing and new buildings, new construction of large development projects of townhomes, multifamily, hotels, and Class A office buildings. The ideal candidate will have strong technical knowledge of the building codes, is a good communicator to coworkers, contractors, and other members of the public. They will be able to prepare clear, concise, and comprehensive reports, correspondence, and other required documents. They will be required to maintain forms, records, and field reports relative to inspection activities and to document findings. The City of Sunnyvale offers: Comprehensive medical, dental, and vision benefits Classic CalPERS members have 4% of the employee contributions paid by the City, leaving only 3% for the employee to contribute. Retiree medical benefits available Under direction of a Senior Building Inspector or Chief Building Official, performs responsible technical duties related to the review of construction plans and the conduct of field inspections on structures during various stages of construction for compliance with approved plans and municipal codes; performs plan and specification reviews; issues building permits; and performs related work as assigned. DISTINGUISHING CHARACTERISTICS Building Inspector I is the entry-level classification in this job series. Initially, incumbents perform assigned duties under immediate supervision, while learning related policies and procedures. Building Inspector I is distinguished from the Building Inspector II classification by the performance of less than the full range of duties assigned to the Building Inspector II. As experience is gained, there is a greater independence of action within established guidelines. Building Inspector II is the experienced journey-level classification in this job series. Incumbents are expected to independently perform the full scope of duties associated with the review of construction plans and conduct of field inspections under general supervision. Building Inspector II is distinguished from the higher-level classification of Senior Building Inspector in that the Senior Building Inspector is the advanced journey level in the series responsible for providing technical and functional supervision to Building Inspectors. Positions in this class are flexibly staffed and are normally filled by advancement from the I level once the incumbent meets the qualification standards of the II level, demonstrates an ability to perform the full scope of work, and meets performance expectations. Incumbents are not automatically promoted to the higher level; the needs of the department determine the level of assignment. Essential Job Functions (May include, but are not limited to, the following): Performs field inspections of building construction, plumbing, mechanical and electrical installations in residential and commercial buildings to verify compliance with applicable building, plumbing, electrical, and mechanical codes, related City ordinances, and Federal, State and local statutes. Reads, correctly interprets, applies and uses building codes, municipal codes, ordinances and other related laws, regulations and policies. Communicates with property owners, contractors and others regarding local and State codes; explains requirements and ensures compliance with plans and codes and gives final sign-off approval. Issues instructions and makes recommendations for corrective action. Issues permits at One Stop Center, as assigned; receives and responds to customer questions. Provides information to the public regarding city codes relating to construction; assists architects, residential designers, engineers, contractors and property owners in interpreting and meeting code requirements. Prepares clear, concise and comprehensive reports, correspondence and other required documents; maintains forms, records and field reports relative to inspection activities and to document findings; performs office duties. Issues certificates of occupancy. Performs code enforcement work; investigates code violations and complaints; writes up inspection results and reports. Reviews plans and applications for building permits; issues building permits and other construction-related permits (electrical, plumbing, mechanical, etc.) as assigned. WORKING CONDITIONS Position requires prolonged sitting, standing, walking on level, uneven and slippery surfaces, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. The position also requires near and far vision when performing tasks such as field inspections, in reading written reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag, carry and push equipment, tools and supplies up to 25 pounds is also required. Additionally, when performing field inspections, the incumbent may be exposed to biohazards and work in a variety of working conditions, including mechanical and electrical hazards, loud noise, and inclement weather conditions, such as wet, heat and cold. The nature of the work also requires the incumbent to climb ladders and steep slopes, and walk around construction worksites. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience The minimum qualifications for education and experience can be met in the following way: Building Inspector I Graduation from high school or tested equivalent; AND Two years of journey-level trades or contractor experience in a variety of building construction or inspection activities. Building Inspector II Graduation from high school graduation or tested equivalent; AND One year of experience working for a public agency equivalent to a Building Inspector I with the City of Sunnyvale; AND Three years of journey-level trades or contractor experience in the building construction field in one or more of the principal construction areas (Carpentry, Electrical, Mechanical, or Plumbing); OR Graduation from high school graduation or tested equivalent; AND Three years working for a public agency equivalent to a Building Inspector I with the City of Sunnyvale. Knowledge of: Building Inspector I Practices, standards, methods, materials, and tools used in building design and construction including electrical, mechanical, plumbing and energy trades. Basic building code requirements. Office methods, procedures, software and equipment. Ability to: Read, understand and interpret approved plans, specifications and construction plans accurately. Learn to identify building code compliance requirements and make appropriate recommendations for corrective actions. Inspect and analyze standard building construction; learn to identify code violations and recommend appropriate corrective measures to ensure compliance. Prepare and maintain accurate paperwork, including forms, records and reports. Make mathematical calculations. Interpret, apply and explain construction-related codes, regulations and policies. Operate a computer using word processing and business software and other office equipment. Understand and follow written and oral instructions. Communicate effectively, orally and in writing Establish and maintain and promote positive and effective working relationships with employees, other agencies and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Learn the operation, policy and procedures of the Community Development Department. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Learn to ensure code compliance at the plan check level. Perform basic plan checking. Knowledge of: Building Inspector II The above, plus: Building and related codes and ordinances enforceable by the City of Sunnyvale, including building code, electrical code, mechanical code, plumbing code, energy code, California Title 24 Disabled Access Standards, California Title 24 Energy Standards and other related laws, codes and ordinances. Proper inspection methods, procedures and materials. Principles of construction site management. Ability to: Building Inspector II The above, plus: Independently inspect construction for compliance with applicable codes. Independently identify building code compliance requirements and make appropriate recommendations for corrective actions. Independently ensure code compliance at the plan check level. Apply applicable codes to identify and resolve varying issues. Willingness to: Travel to various sites within the City Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record. Building Inspector I: Possession, prior to the completion of probation, and continued maintenance of certification as a Residential Building Inspector (B1) by the International Code Council (ICC). Building Inspector II: Possession, at time of hire, and continued maintenance of ICC Certifications: Residential Building Inspector (B1), Commercial Building Inspector (B2), Residential or Commercial Electrical Inspector (E1 or E2), Residential or Commercial Plumbing Inspector (P1 or P2), and Residential or Commercial Mechanical Inspector (M1 or M2). DESIRABLE QUALIFICATIONS College coursework in Building Inspection Technology Green Building Professional Certification for the Building Inspector II Application and Selection Process If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources by 10 :00 am on Tuesday, April 2, 2024, to be considered in the first review of applications. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov and click on JOBS. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination scheduled for Wednesday, April 24, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the Community Development Department tentatively scheduled the week of April 29, 2024 . Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Summary of Sunnyvale's Employees Association SEA For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description BUILDING INSPECTOR I/II Regular Full Time Employment Opportunity This recruitment is open until filled and applications will be accepted on a continuous basis. The first review date is 10:00am on Tuesday, April 2, 2024. This recruitment may close at any time without notice so interested applicants are encouraged to apply early. The City of Sunnyvale is seeking a Building Inspector to provide building construction inspections. Depending on the applicant qualifications, the position will be filled at the appropriate level/salary of either a Building Inspector I or Building Inspector II. Our Building Safety team works as one solution-driven, cohesive team, and encourages leadership from the ground-up. Are you the next Building Inspector I/II to join our team? This position is part of a 12-person building inspection team working on a variety of projects including single-family residential, commercial tenant improvements in existing and new buildings, new construction of large development projects of townhomes, multifamily, hotels, and Class A office buildings. The ideal candidate will have strong technical knowledge of the building codes, is a good communicator to coworkers, contractors, and other members of the public. They will be able to prepare clear, concise, and comprehensive reports, correspondence, and other required documents. They will be required to maintain forms, records, and field reports relative to inspection activities and to document findings. The City of Sunnyvale offers: Comprehensive medical, dental, and vision benefits Classic CalPERS members have 4% of the employee contributions paid by the City, leaving only 3% for the employee to contribute. Retiree medical benefits available Under direction of a Senior Building Inspector or Chief Building Official, performs responsible technical duties related to the review of construction plans and the conduct of field inspections on structures during various stages of construction for compliance with approved plans and municipal codes; performs plan and specification reviews; issues building permits; and performs related work as assigned. DISTINGUISHING CHARACTERISTICS Building Inspector I is the entry-level classification in this job series. Initially, incumbents perform assigned duties under immediate supervision, while learning related policies and procedures. Building Inspector I is distinguished from the Building Inspector II classification by the performance of less than the full range of duties assigned to the Building Inspector II. As experience is gained, there is a greater independence of action within established guidelines. Building Inspector II is the experienced journey-level classification in this job series. Incumbents are expected to independently perform the full scope of duties associated with the review of construction plans and conduct of field inspections under general supervision. Building Inspector II is distinguished from the higher-level classification of Senior Building Inspector in that the Senior Building Inspector is the advanced journey level in the series responsible for providing technical and functional supervision to Building Inspectors. Positions in this class are flexibly staffed and are normally filled by advancement from the I level once the incumbent meets the qualification standards of the II level, demonstrates an ability to perform the full scope of work, and meets performance expectations. Incumbents are not automatically promoted to the higher level; the needs of the department determine the level of assignment. Essential Job Functions (May include, but are not limited to, the following): Performs field inspections of building construction, plumbing, mechanical and electrical installations in residential and commercial buildings to verify compliance with applicable building, plumbing, electrical, and mechanical codes, related City ordinances, and Federal, State and local statutes. Reads, correctly interprets, applies and uses building codes, municipal codes, ordinances and other related laws, regulations and policies. Communicates with property owners, contractors and others regarding local and State codes; explains requirements and ensures compliance with plans and codes and gives final sign-off approval. Issues instructions and makes recommendations for corrective action. Issues permits at One Stop Center, as assigned; receives and responds to customer questions. Provides information to the public regarding city codes relating to construction; assists architects, residential designers, engineers, contractors and property owners in interpreting and meeting code requirements. Prepares clear, concise and comprehensive reports, correspondence and other required documents; maintains forms, records and field reports relative to inspection activities and to document findings; performs office duties. Issues certificates of occupancy. Performs code enforcement work; investigates code violations and complaints; writes up inspection results and reports. Reviews plans and applications for building permits; issues building permits and other construction-related permits (electrical, plumbing, mechanical, etc.) as assigned. WORKING CONDITIONS Position requires prolonged sitting, standing, walking on level, uneven and slippery surfaces, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. The position also requires near and far vision when performing tasks such as field inspections, in reading written reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag, carry and push equipment, tools and supplies up to 25 pounds is also required. Additionally, when performing field inspections, the incumbent may be exposed to biohazards and work in a variety of working conditions, including mechanical and electrical hazards, loud noise, and inclement weather conditions, such as wet, heat and cold. The nature of the work also requires the incumbent to climb ladders and steep slopes, and walk around construction worksites. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience The minimum qualifications for education and experience can be met in the following way: Building Inspector I Graduation from high school or tested equivalent; AND Two years of journey-level trades or contractor experience in a variety of building construction or inspection activities. Building Inspector II Graduation from high school graduation or tested equivalent; AND One year of experience working for a public agency equivalent to a Building Inspector I with the City of Sunnyvale; AND Three years of journey-level trades or contractor experience in the building construction field in one or more of the principal construction areas (Carpentry, Electrical, Mechanical, or Plumbing); OR Graduation from high school graduation or tested equivalent; AND Three years working for a public agency equivalent to a Building Inspector I with the City of Sunnyvale. Knowledge of: Building Inspector I Practices, standards, methods, materials, and tools used in building design and construction including electrical, mechanical, plumbing and energy trades. Basic building code requirements. Office methods, procedures, software and equipment. Ability to: Read, understand and interpret approved plans, specifications and construction plans accurately. Learn to identify building code compliance requirements and make appropriate recommendations for corrective actions. Inspect and analyze standard building construction; learn to identify code violations and recommend appropriate corrective measures to ensure compliance. Prepare and maintain accurate paperwork, including forms, records and reports. Make mathematical calculations. Interpret, apply and explain construction-related codes, regulations and policies. Operate a computer using word processing and business software and other office equipment. Understand and follow written and oral instructions. Communicate effectively, orally and in writing Establish and maintain and promote positive and effective working relationships with employees, other agencies and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Learn the operation, policy and procedures of the Community Development Department. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Learn to ensure code compliance at the plan check level. Perform basic plan checking. Knowledge of: Building Inspector II The above, plus: Building and related codes and ordinances enforceable by the City of Sunnyvale, including building code, electrical code, mechanical code, plumbing code, energy code, California Title 24 Disabled Access Standards, California Title 24 Energy Standards and other related laws, codes and ordinances. Proper inspection methods, procedures and materials. Principles of construction site management. Ability to: Building Inspector II The above, plus: Independently inspect construction for compliance with applicable codes. Independently identify building code compliance requirements and make appropriate recommendations for corrective actions. Independently ensure code compliance at the plan check level. Apply applicable codes to identify and resolve varying issues. Willingness to: Travel to various sites within the City Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record. Building Inspector I: Possession, prior to the completion of probation, and continued maintenance of certification as a Residential Building Inspector (B1) by the International Code Council (ICC). Building Inspector II: Possession, at time of hire, and continued maintenance of ICC Certifications: Residential Building Inspector (B1), Commercial Building Inspector (B2), Residential or Commercial Electrical Inspector (E1 or E2), Residential or Commercial Plumbing Inspector (P1 or P2), and Residential or Commercial Mechanical Inspector (M1 or M2). DESIRABLE QUALIFICATIONS College coursework in Building Inspection Technology Green Building Professional Certification for the Building Inspector II Application and Selection Process If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources by 10 :00 am on Tuesday, April 2, 2024, to be considered in the first review of applications. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov and click on JOBS. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination scheduled for Wednesday, April 24, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the Community Development Department tentatively scheduled the week of April 29, 2024 . Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Summary of Sunnyvale's Employees Association SEA For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous