City of Tacoma

Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.

Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.

A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views.

Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location – just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast – only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view our YouTube video!

 

 

 

   

39 job(s) at City of Tacoma

City of Tacoma, WA Tacoma, Washington, United States
Apr 20, 2024
Full Time
Position Description The City of Tacoma's Environmental Services Department invites you to apply to join our team as a Sewer Equipment Operator. We believe everything we do supports healthy neighborhoods and a thriving Puget Sound, leaving a better Tacoma for all. The Sewer Equipment Operator is a specialized position that requires knowledge and work experience in a variety of sewer maintenance equipment and vehicles that are used to clean, vacuum, and flush sewer lines and catch basins. If the below list of personal traits sounds like you, then you are just the type of person we are looking for to join our team as a Sewer Equipment Operator. Excellent attendance Enjoy Swing Shift work schedule Enjoy working both indoors and outdoors, in all types of weather conditions Willingness to learn Self motivated Great customer service Enjoy working as part of a team Enjoy physically demanding and diverse job tasks This recruitment is being conducted to create a civil service eligibility list that will be used to fill Sewer Equipment Operator vacancies as they occur for a period of one year. The City of Tacoma posts separate Equipment Operator job announcements for each Department. Recruitment for all of these Equipment Operator jobs is conducted separately; we welcome and encourage you to apply for any and all positions you meet the minimum qualifications of, for hiring consideration in each Department. Essential Functions: Load and prepare trucks and equipment according to crew assignment. Transport workers and a variety of equipment, tools and materials to and from assigned job sites. Clean, service and maintain assigned trucks and equipment in safe working condition. Communicate with the public regarding sewer-related complaints; respond to and resolve emergencies as assigned. Assist sewer crew workers as needed in the performance of various sewer maintenance and repair duties. Set up work area and equipment as needed; set up traffic warning devices according to recognized safety procedures. Assess sewer systems using a variety of electronic technologies and equipment. Direct assigned personnel or crew to safely complete tasks. Work safely and cooperatively with co-workers and the public. Other Functions: Maintain a variety of records, logs and lists, including completion of daily work orders/notifications, truck sheets and mobile dispatch technology. Maintain an effective working knowledge of the City's sewer lines and locations. Perform related duties as assigned. Physical Requirements and Working Conditions: Position requires lifting heavy objects, climbing and pushing up to 90 pounds. Outdoor environment; subject to adverse weather conditions. Required to respond to emergency call-outs during off duty hours. Employees in this position may be subject to driving from site to site, heavy traffic and extreme weather conditions; fumes, raw sewage, confined space and excavation hazards, prolonged periods of noise and potentially hazardous materials. Work Schedule This classification is overtime eligible, and employees are subject to a 24-hour call-out response to emergencies. The positions follow a 9/80 schedule, defined as follows: during a two-week pay period, employees work four days at nine (9) hours each, Monday to Thursday, and one eight (8) hour day on Friday in the first week. The second week consists of four days at nine (9) hours each, Monday to Thursday, with a one-half (1/2) hour unpaid lunch break each workday, and Friday is a non-working day. Week 1 Lunch Hours Week 2 Lunch Hours Monday-Thursday 30 Minutes Unpaid 9 Monday-Thursday 30 Minutes Unpaid 9 *Friday 30 Minutes Unpaid 8 *Friday 30 Minutes Unpaid 0 City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Qualifications MINIMUM QUALIFICATIONS An equivalent combination to: Graduation from high school or GED, AND Two (2) years as a sewer worker or equivalent experience, including training or experience operating specialized sewer equipment. DESIRED QUALIFICATIONS* In addition to minimum qualifications: *Experience in repairing, maintaining, and cleaning storm and sewer lines. *Work experience operating dump trucks, Vactor trucks and back cutters. *Willing to work Swing Shift work schedule. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Valid Washington State Class A Commercial driver's license with N (tanker) endorsement at time of appointment with maintenance thereafter. Position is subject to random CDL drug testing. Knowledge & Skills Operation, care and maintenance of sewer maintenance trucks/equipment and accessories. Requirements of operating equipment in a safe manner. Applicable traffic laws, ordinances and rules. Maintain routine records and prepare routine reports using proper record-keeping techniques. Health and safety regulations. City's sewer system locations using GIS mapping and City of Tacoma GovMe/ESRI websites. Safely operate a variety of sewer maintenance trucks and equipment. Operate, service, and make minor repairs on equipment. Understand and follow oral and written directions. Develop and maintain interpersonal relationship skills. Maintain records and reports including wireless devices and electronic record keeping. Establish and maintain cooperative and effective working relationships with others. Observe legal and defensive driving practices. Perform heavy manual labor. Work independently with little direction. Quickly learn City streets and sewer system locations. Communicate effectively both verbally and in writing using tact, patience and courtesy. Selection Process & Supplemental Information To be considered for this career opportunity: Please apply online through the City of Tacoma's website and attach a detailed resume and cover letter describing your experience, training, motivations, and expertise as it relates to the responsibilities of this position. Individuals must meet the minimum qualifications to progress in the examination process. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. Candidates who are eligible for Veteran's Preference scoring criteria must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application , to be eligible for review for Veteran's Preference points, with redacted birth date and social security numbers. Examination Process: This is a competitive selection process. Applicants who meet the minimum qualifications will have their responses to the Supplemental Questions #10-12 reviewed and scored by a committee of subject matter experts, as the Experience and Training Test . It is the responsibility of the applicants to adequately describe all pertinent experience and training. Please make sure you read the questions and provide complete informative answers, including your roles in the position and key activities. Please DO NOT respond with "see resume" in lieu of answering these questions; this will result in a failing score. Applicants who pass the test will be placed on an Eligible List for potential interview and hiring consideration. Candidates invited to interview may also participate in a practical skills assessment to demonstrate their ability to operate sewer equipment. Any vacancy that comes up within a one-year period of time will draw from candidates on the Eligible List for potential interview selection. Per City of Tacoma Personnel Management Policy #170, the City of Tacoma is a drug-free work environment. Appointment is subject to passing a pre-employment background check and references check, a pre-employment medical exam, drug and alcohol screen and physical ability test. This position is covered by a Labor Agreement between the City of Tacoma and Teamsters Local 313. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. WHY WORK FOR THE CITY? The City of Tacoma offers a generous program of employee benefits: Outstanding working conditions and an exceptional quality-of-life environment. Medical coverage for eligible employees, spouses and dependents, including children up to age 26. Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits. Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26. Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code. Personal time off. Paid holidays. A great pension plan. The City of Tacoma Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of over 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. The City of Tacoma supports a healthy work/life balance, continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny: http://www.cityoftacoma.org/ http://www.traveltacoma.com/ The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, or questions regarding this job announcement, please call Human Resources at (253) 591.5400 before 4:00 pm of the closing date of the job announcement. Agency City of Tacoma Address Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764 Phone 253-591-5400 Website http://www.cityoftacoma.org The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/6/2024 5:00 PM Pacific
City of Tacoma, WA Tacoma, Washington, United States
Apr 20, 2024
Full Time
Position Description The City of Tacoma is recruiting for experienced Sewer Heavy Equipment Operators to work in the Operations and Maintenance Division in the Environmental Services Department. In the Environmental Services Department, we believe everything we do supports healthy neighborhoods and a thriving Puget Sound, leaving a better Tacoma for all. This is accomplished with a clear focus on customers, employees, and operations. Sewer Heavy Equipment Operators perform skilled work in the operation of heavy power-driven equipment such as backhoes, sweepers, loaders, and excavators; they also perform excavation and grading work used for sewer construction and maintenance activities; and operate equipment to install, repair, and maintain underground storm and sanitary sewers and related collection structures. If the below list of personal traits sounds like you, then you are just the type of person we are looking for to join our team as a Sewer Heavy Equipment Operator. Excellent attendance Enjoy working both indoors and outdoors, in all types of weather conditions Provides great customer service Likes working with various crews as part of a team effort, or individually to accomplish an assigned task Enjoys a variety of physically demanding job tasks Examples of Job Duties : Operate on a regular basis, heavy, power-driven equipment such as backhoes, excavators, street sweepers, front-loaders, dump trucks, Vactors, bulldozers, and other large trucks or equipment. Operate auxiliary mechanical equipment and attachments; service and maintain assigned equipment. Load and unload a variety of materials and equipment; lift and move materials to designated areas. Perform excavation filing, compacting and grading work used for repair, construction and maintenance activities. Operate equipment to install, repair, and maintain underground storm and sanitary sewers and related collection system structures and facilities. Operate equipment in cleaning paved streets; maintain roadside conveyance systems, ponds, regional holding basis, ditches and City owned properties. Assist crews to complete work assignments. Maintain proper levels of supplies and equipment as needed. Maintain daily work reports and other related forms. Inspect equipment to assure safe operating conditions, coordinate equipment maintenance with appropriate persons or departments. Ability to work safely, cooperatively and communicate effectively with co-workers and the public. Physical Requirements and Working Conditions: Position requires good motor coordination and depth perception, climbing, lifting and bending. Outdoor environment, subject to adverse weather conditions. Required to respond to emergency callouts during off duty hours. Employees in this classification may be subject to driving from site to site, heavy traffic and extreme weather conditions; fumes, raw sewage, confined space and excavation hazards; prolonged periods of noise and potentially hazardous materials. Work Schedule This classification is overtime eligible, and employees must be available and willing to work either shift (day or graveyard). Graveyard shifts receive premium pay ( 5% ). Positions are generally staffed Sunday through Friday. Shift placement is determined by union seniority and subject to semi-annual change. These positions are subject to 24-hour call-out response to emergencies. This classification follows a 9/80 schedule, defined as follows: during a two-week pay period, employees work four days at nine (9) hours each, Monday to Thursday, and one eight (8) hour day on Friday in the first week. The second week consists of four days at nine (9) hours each, Monday to Thursday, with a one-half (1/2) hour unpaid lunch break each workday, and Friday is a non-working day. Week 1 Lunch Hours Week 2 Lunch Hours Monday - Thursday 30 minutes unpaid 9 Monday - Thursday 30 minutes unpaid 9 Friday* 30 minutes unpaid 8 Friday* 30 minutes unpaid 0 City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Qualifications Graduation from high school or equivalent AND Two (2) years of heavy equipment operating experience in construction or maintenance trades. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Possession of a valid Class A Commercial Driver's License, with Air Brake restriction removed, at time of appointment with maintenance thereafter. Knowledge & Skills Operation, care and maintenance of assigned heavy equipment Requirements of operating equipment in a safe manner Applicable traffic laws, ordinances and rules Methods, equipment and materials used in the construction field Operate, service and make minor repairs on equipment Understand and follow oral and written directions Communicate effectively both orally and in writing Maintain records and prepare reports Establish and maintain cooperative and effective working relationships with others Observe legal and defensive driving practices Place materials with accuracy Excavate or move earth to required grade City's sewer system locations using GIS and City of Tacoma GovME and ESRI website. Quickly and accurately learn City streets and sewer system locations. Knowledge of construction standards and health and safety practices. Selection Process & Supplemental Information To be considered for this opportunity: Interested individuals must apply online and meet the minimum qualifications to progress in the examination process. Candidates who are eligible for Veteran's Preference scoring criteria must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application , to be eligible for review for Veteran's Preference points. Examination Process: This is a competitive selection process. Applicants who meet the minimum qualifications will have their job application and response to Supplemental Question # 9 reviewed and scored by a committee of subject matter experts, as the Experience and Training Test. It is the responsibility of the applicants to adequately describe all pertinent experience and training. Please make sure you read the questions and provide complete informative answers, including your roles in the position and key activities. Candidates who pass the test will be placed on an Eligible List for potential interview and hiring consideration. Applicants invited to interview may also participate in a practical skills assessment to demonstrate their ability to operate sewer heavy equipment. Any vacancy that comes up within a one-year period of time will draw from candidates on the Eligible List for potential interview selection. Per City of Tacoma Personnel Management Policy #170, the City of Tacoma is a drug-free work environment. Appointment is subject to passing a pre-employment background check and references check, a pre-employment medical exam, drug and alcohol screen and physical ability test. This position is covered by a Labor Agreement between the City of Tacoma and Teamsters Local 313. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. WHY WORK FOR THE CITY? The City of Tacoma offers a generous program of employee benefits: Outstanding working conditions and an exceptional quality-of-life environment. Medical coverage for eligible employees, spouses and dependents, including children up to age 26. Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits. Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26. Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code. Personal time off. Paid holidays. A great pension plan. Our City: With a population of over 210,000, Tacoma is the second largest city in the Puget Sound region, gracing the shores of Commencement Bay. We are a diverse, progressive, international city that serves as a gateway to the Pacific Rim and the rest of the world. Named one of the most livable areas in the country by Livability.com, Tacoma and the surrounding area is a playground for outdoor and maritime enthusiasts. Our businesses are vibrant, our parks are beautiful, and our schools are exceptional. When you work for the City of Tacoma, you'll have the opportunity to enjoy a healthy work/life balance, the potential for flexible work schedules (with some job classifications), continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny: http://www.cityoftacoma.org/ http://www.traveltacoma.com/ The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend an hour or more entering the required information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400, before 4:00 pm on the closing date. Agency City of Tacoma Address Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764 Phone 253-591-5400 Website http://www.cityoftacoma.org The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/6/2024 5:00 PM Pacific
City of Tacoma, WA Tacoma, Washington, United States
Apr 20, 2024
Full Time
Position Description The City of Tacoma is recruiting for the position of Sewer Worker. The Sewer Worker classification is the entry-level class of the Sewer Worker series. Sewer Workers perform technical and physical work related to the construction, maintenance and repair of stormwater and sanitary sewer mains to sustain a continuing program of sewer system maintenance. Sewer Workers maintain Tacoma's municipal sanitary and surface water systems by: Installing, cleaning, and repairing sewer lines and storm drains of grease, roots, dirt and other debris with rodding and water pressure equipment Assisting in the installation, construction, and repair of pipes and pipe connections, reinforce and shore trenches, and work in confined spaces and within traffic zones. Televising sewers and laterals; locating breaks in utility lines; inspects sewer lines for defects. Performing traffic control functions such as placing barricades, directing/flagging, re-routing traffic. Operates a variety of pneumatic, hydraulic, gas and hand powered tools, equipment and machinery related to duties, Cleaning & maintaining sewer lines, traps, lift stations, and operating related equipment including sewer/vacuum truck. Assisting with concrete street repair including: setting grades and forms, smoothing out, leveling and finishing. Using cold patch to fill potholes and make other road repairs. Utilizing proper safety measures and personal protective equipment (PPE) while performing job duties. Responding to utility emergencies while on-duty and during off-duty hours, including Frequent interactions with other City employees and the public. Our Ideal Candidate/s are people with the following skills: Enthusiastic, cheerful and helpful team members. Great customer service skills Excellent attendance Strong work ethic This recruitment is being conducted to create a civil service eligibility list that will be used to fill Sewer Worker vacancies as they occur for one year. There are both permanent and Project positions available in this classification. Physical Requirements and Working Conditions: Outdoor environment; subject to noise, fumes, adverse weather conditions and driving from site to site; subject to emergency calls during off-duty hours. Position requires lifting heavy objects and climbing. An employee in this position is exposed to raw sewage, traffic and underground construction hazards. Work Schedule This classification is overtime eligible, and employees are subject to a 24-hour call-out response to emergencies. These positions are staffed as a 9/80 schedule, which is defined as follows: in a two-week pay period, four days at nine (9) hours, Monday - Thursday, and one eight (8) hour day, Friday, the first week, followed by four days at nine (9) hours, Monday - Thursday, each work day with a one-half (1/2) hour unpaid lunch, with the fifth day, Friday, off work, the second week. Week 1 Lunch Hours Week 2 Lunch Hours Monday - Thursday 30 minutes unpaid 9 Monday - Thursday 30 minutes unpaid 9 Friday* 30 minutes unpaid 8 Friday* 30 minutes unpaid 0 * Or the reverse of Week 1 & Week 2 City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Qualifications Graduation from high school or equivalent. DESIRED QUALIFICATIONS: 1-year paid work experience performing general construction or repair work, which has included excavation, trenching, shoring activities or heavy physical labor Sufficient training and experience to demonstrate the knowledge and abilities listed above (also in the knowledge and skills section). LICENSES, CERTIFICATES AND OTHER REQUIREMENTS: Valid Washington State Driver’s License at time of appointment, with maintenance thereafter. Depending on position, a Valid Washington State Class A Commercial Driver's License with N (tanker) endorsement within nine (9) months of appointment into the classification with maintenance, thereafter, may be required (This is not a requirement for incumbents appointed into the classification prior to April 26, 2022) Traffic Control Flagging, CPR and first-aid certificates will be required prior to the completion of the probationary period with maintenance thereafter. Knowledge & Skills KNOWLEDGE: Methods, practices, procedures, and techniques of storm and sanitary sewer installation, repair, maintenance, and cleaning. Interpersonal skills using tact, patience, and courtesy. Health and safety regulations. Proper methods of storing equipment, materials, and supplies. SKILLS: Learn storm and sanitary sewer main and lateral distribution and runoff lines. Perform heavy manual labor for extended periods. Operate various tools and related equipment. Operate trucks to perform sewer-related activities. Lift objects weighing up to 90 pounds. Understand and follow oral and written directions. Establish and maintain cooperative and effective working relationships with others and the general public. Observe legal and defensive driving practices. Selection Process & Supplemental Information To be considered for this opportunity: Interested individuals must apply online and meet the minimum qualifications to progress in the examination process. Candidates who are eligible for Veteran's Preference scoring criteria must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application , to be eligible for review for Veteran's Preference points. Examination Process: This is a competitive selection process. Applicants who meet the minimum qualifications will have their responses to the Supplemental Questions # 10-14 reviewed and scored by a committee of subject matter experts, as the Experience and Training Test. It is the responsibility of the applicants to adequately describe all pertinent experience and training. Please make sure you read the questions and provide complete informative answers, including your roles in the position and key activities. Candidates who pass the test will be placed on an Eligible List for potential interview and hiring consideration. Any vacancy that comes up within a one-year period of time will draw from candidates on the Eligible List for potential interview selection. Per City of Tacoma Personnel Management Policy #170, the City of Tacoma is a drug-free work environment. Appointment is subject to passing a pre-employment background check and references check, a pre-employment medical exam, drug and alcohol screen and physical ability test. This position is covered by a Labor Agreement between the City of Tacoma and Teamsters Local 313. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. WHY WORK FOR THE CITY? The City of Tacoma offers a generous program of employee benefits: Outstanding working conditions and an exceptional quality-of-life environment. Medical coverage for eligible employees, spouses and dependents, including children up to age 26. Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits. Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26. Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code. Personal time off. Paid holidays. A great pension plan. Our City: With a population of over 210,000, Tacoma is the second largest city in the Puget Sound region, gracing the shores of Commencement Bay. We are a diverse, progressive, international city that serves as a gateway to the Pacific Rim and the rest of the world. Named one of the most livable areas in the country by Livability.com, Tacoma and the surrounding area is a playground for outdoor and maritime enthusiasts. Our businesses are vibrant, our parks are beautiful, and our schools are exceptional. When you work for the City of Tacoma, you'll have the opportunity to enjoy a healthy work/life balance, the potential for flexible work schedules (with some job classifications), continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny: http://www.cityoftacoma.org/ http://www.traveltacoma.com/ The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend an hour or more entering the required information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400, before 4:00 pm on the closing date. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/6/2024 5:00 PM Pacific
City of Tacoma, WA Tacoma, Washington, United States
Apr 20, 2024
Full Time
Position Description Tacoma Power is hiring for a IT Service Management (ITSM) Analyst Intern (Classification: Skilled Occupational Intern )! The ITSM intern will assist the Tacoma Power Utility Technology Services, IT Service Management team with process workflow in the Information Technology Infrastructure Library (ITIL) framework. This internship opportunity is for a college student to apply their current studies, receive hands-on experience, and work side-by-side with experienced information technology professionals at Tacoma Power including Johnny Rivera. (Connect with us on LinkedIn!) The intern will have an opportunity to develop team charters, meet with people across Power UTS to help facilitate process workflow development, and learn process development techniques and assist with documentation development and revising existing ITIL processes including: Assist with gathering data for the service portfolio/catalog Assist with tracking Root Cause Analysis documentation Assist with Service Management Office SharePoint site Assist with Customer Experience (CX) strategy development Learn SIPOC methodology Learn how to work with representatives from a broad range of functional areas (Network & Communications, Transmission & Distribution, Power Management, Customer Service, etc.) on process workflows. This opportunity is open to students and recent graduates of information technology, management information systems or other related field. Hours and Terms: The approved hours for this position are up to 40 hours per week. The intern selected for this position must be available no less than 20 hours a week, preferably available 40 hours a week. Qualifications Minimum Education* High School Diploma or GED *Equivalency: 1 year of experience = 1 year of education Minimum Experience* 1 year of post-high school training Licensing, Certifications and Other Requirements None Knowledge & Skills Desired Skills / Knowledge Experience or understanding of ITIL foundations Ability to use Visio, and Word. Excellent written and verbal skills Listening skills Strong organization and planning ability Enthusiasm for information technology, project workflow and business process development Self-starter and quick learner Team mentality Comfortable researching independently and asking questions Teachable, curious, and eager to learn Selection Process & Supplemental Information This recruitment is being managed by Kye Merritt, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Tacoma Power Tacoma Power is an almost 100% hydroelectric, municipally-owned public power utility, located in Tacoma. We serve approximately 170,000 customers as one of the three operating divisions of Tacoma Public Utilities, alongside Tacoma Water and Tacoma Rail. As one of the most livable, walkable cities in the country, you'll find that Tacoma is a great fit for all interests with places to bike, run, hike, and explore, the perks of a big city, and the charm of a small town. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Applications will be reviewed as they are received for interview consideration. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/2/2024 5:00 PM Pacific
City of Tacoma, WA Tacoma, Washington, United States
Apr 20, 2024
Full Time
Position Description Tacoma Venues & Events is responsible for sports and entertainment venues within the City of Tacoma (including the Tacoma Dome, Greater Tacoma Convention Center, historic theaters, and Cheney Stadium), and the Special Events program. TVE is seeking a Guest and Staff Experience Coordinator to focus on enhancement of the guest experience at the Tacoma Dome and Greater Tacoma Convention Center and the overall TVE staff engagement. The successful candidate for this position will be the organizational champion for the guest and staff perspectives; ensure that guests, clients, and employees of TVE receive legendary service; foster an environment that promotes innovation and implementation of best industry practices to improve service delivery and efficiency. Key responsibilities: Identify, develop, and implement continuous improvements to the guest experience in the venues. Recommend policies, procedures, and best practices to advance the quality of the guest experience. Work closely with data analyst and third-party contractors (guest services, food & beverage, parking etc.), to develop and track Key Performance Indicators (KPIs). Review KPI results and make recommendations to contractors and TVE leadership for operational improvements to ensure outstanding guest experiences. Liaise with external event related partners including transportation services (transit, ride share etc.). Participate in event related service and security briefings with event production personnel, contract supervisors and staff. Analyze, track, and report on guest experience performance metrics from secret shopper programs, guest feedback, post event surveys, and observations; provide post event follow up reports and make recommendations for improvement. Create and distribute event and other pertinent details to ensure all staff have the necessary information to provide exceptional experiences. Manage venue wayfinding and directional signage, with brand oversight from marketing. Respond to guest concerns and inquiries in a timely and appropriate manner. Serve as subject matter expert to facilitate special accommodations, including sensory sensitivity needs, and all applicable Americans with Disabilities Act (ADA) requirements. Design and create new staff orientation for all TVE and contract staff to ensure cohesive understanding of TVE values and venue event policies and procedures. Design, create, and facilitate venue-centric annual and recurring guest experience training modules for all employees in alignment with TVE’s mission and values. Design, create, and facilitate staff award and recognition programs for full-time, part-time, and contract staff. Hire, train, schedule and supervise part-time Event Attendants. Develop and implement programs to track and enhance TVE and contractor staff engagement including participating in the organization of staff events. Serve as primary front of house venue manager on duty during Tacoma Dome events. Additional information about the Tacoma Venues & Events venues can be found at www.tacomavenues.org ! Qualifications Minimum Education* Bachelor's degree in hospitality, sports management/administration, business or directly related field. Minimum Experience* 4 years of event and meeting planning experience. *Equivalency: 1 year of experience = 1 year of education Licensing, Certifications and Other Requirements Washington State Driver's License Desired Qualifications Minimum two years' experience in face-to-face guest services, with a focus on the planning and coordination of event management activities at a stadium, arena, convention center, conference center, or other similar experience. A minimum of one year's supervisory experience. Familiarity with event ticketing software preferred. Work Schedule Must be willing to work extended, irregular and flexible hours as related to the event schedule, including working evenings, weekends and holidays as required. Physical Requirements & Working Conditions Intermittent movement around the workplace including extended walking on flat surfaces, stairs, and inclines both interior and exterior. Traversing, ascending or descending stairs, sloped terrain, or similar environments (climbing, balancing, walking). Communication and the exchange of information with others (hearing, seeing, talking. Regular operation of a computer, as well as use of a calculator, printer, and similar office tools (fingering, grasping, feeling, repetitive motions). Occasionally exerting up to 20 pounds of force to move, transport or position objects. Knowledge & Skills Basic customer service principles, techniques, and methodologies. Excellent communication skills with the ability to communicate information clearly to a wide range of stakeholders. Relationship management skills with a strong customer focus, proactively meeting customers and clients' needs. Proven interpersonal skills using tact, patience, courtesy, and empathy. Leadership skills and the ability to support a diverse front line team (including third party contractors). Highly organized to ensure all aspects of the work are carried out in a timely manner with high quality results. Solutions-focused with keen problem-solving skills and the ability to use creative solutions to solve problems unique to TVE venues, guests, and patrons; investigate situations and issues, gather, and analyze data, and prepare detailed reports and recommendations. Selection Process & Supplemental Information Interested individuals should apply online and attach a detailed resume and cover letter describing your responsibilities as it relates to the responsibilities of this position. NOTE: Applications received without attaching the required resume and cover letter will not progress in the selection process. This is a competitive selection process. Your responses on the application form and supplemental questionnaire will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process. Appointment is subject to passing a background check and may include a medical examination and drug screen. City of Tacoma Commitment to Diversity and Inclusion One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Communication from the City of Tacoma NOTE : For questions regarding this specific recruitment contact Kat Flores, HR Analyst. We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. In order for your application materials to be considered, all information must be submitted before the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. ( For technical difficulties using the NeoGov system , call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.) The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/9/2024 5:00 PM Pacific
City of Tacoma, WA Tacoma, Washington, United States
Apr 20, 2024
Full Time
Position Description Tacoma Public Utilities is creating an eligible list for Electrician. We are seeking experienced journey-level electrical workers to diagnose, install, repair and/or maintain electrical equipment, electrical systems and electrical control systems. The work includes varied electrician assignments involving the installation, maintenance, troubleshooting and repair of electrical equipment and systems. Responsibilities Include: Diagnose and repair malfunctions in electrical equipment and control systems such as boilers, chillers, motors, standby generators, air compressors, fire alarms, dryers, refrigerators, overhead doors, lighting, and other electrical devices. Troubleshoot systems which include some electronics. Install low (480 VAC and below) voltage electrical distribution and utilization equipment and supporting systems including main, feeder and branch panelboards; motor controls; dry-type transformers; lighting fixtures, contactors, and controls; power outlets, control devices and heaters; grounding, computer cables or cathodic protection systems; and the electrical systems of other building systems such as fire alarm, physical access control, security, and communications. Install raceway systems (galvanized rigid, EMT, and PVC conduit and cable tray) and pull wire for new and existing electrical installations. Install, modify, or rewire existing electrical installations. Conduct preventative maintenance on electrical and electronic equipment. Purchase and order electrical supplies or parts from vendors, warehouse, or distributors. Review and interpret blueprints, electrical schematics and wiring diagrams, and project plans and specifications of electrical equipment installations. As-build electrical installations before, during and upon completion of projects. Replace fuses in power and control circuits. Change lamps, ballasts, and drivers in fluorescent, incandescent, HID and LED lighting fixtures. Install temporary power systems for special events or to aid in construction activities. Performance of duties will include working with electrically energized parts, and working from heights with ladders, boom trucks or on catwalks. Reporting locations may vary. Tacoma Power has an immediate vacancy for an Electrician. These rates of pay are based on a collective bargaining agreement that expired on March 31, 2024. The City of Tacoma and IBEW Local 483 are currently engaged in negotiations for a new collective bargaining agreement. Qualifications Requires completion of an accepted four-year apprenticeship training program and journey-level electrician status (or an equivalent combination of education and/or training and/or experience). LICENSE, CERTIFICATION AND OTHER REQUIREMENTS: Hold and maintain an Electrical License (EL-01) Valid Washington State Driver's License at time of appointment, with maintenance thereafter Valid first aid, CPR card; and flagging card. Cards must be obtained prior to completion of probationary period with maintained thereafter. Selection Process & Supplemental Information This recruitment is being managed by Kye Merritt if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should complete the online application. Applicants who meet the minimum qualifications will have their responses to the supplemental questions scored by an evaluation committee. Supplemental questions will be scored based on information provided. It is the responsibility of the applicant to list all pertinent experience and training. Applicants must pass the examination process to be placed on the eligible list for interview and hiring consideration. Individuals given a conditional offer of employment will be required to pass a background check and a pre-employment medical exam and drug screen. This position is covered by a Labor Agreement between the City of Tacoma and Local 483. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/3/2024 5:00 PM Pacific
City of Tacoma, WA Tacoma, Washington, United States
Apr 20, 2024
Full Time
Position Description ****SPECIAL NOTE**** First consideration will be given to applicants that apply by May 3, 2024 The City of Tacoma (City), Environmental Services (ES) Department, is recruiting for the Appointive position of Assistant Division Manager in the Laboratory Group within the Science and Engineering Division. The Science and Engineering Division provides engineering, planning, program management and laboratory services for the City's Wastewater, Surface Water and Solid Waste utilities. The major areas of focus include collection system pipes, wastewater treatment plants, pumping stations, regional drainage facilities, landfill facilities, stormwater systems, sampling and analyses, environmental cleanup projects, and regulatory compliance both as a regulator and a regulated entity. The Science and Engineering Division is comprised of the following five core sections, in addition to administrative and technical services support groups: Environmental Services Laboratory, Environmental Programs, Asset Management, Capital Delivery, and Special Programs Group. The ES Lab’s mission is to provide high-quality analytical lab services for the City’s and regional partners responding to environmental regulations, supporting research and developing solutions to environmental problems facing the greater Tacoma area and Puget Sound. This position provides management and technical oversight for the Environmental Services Laboratory at CUW. This position has final responsibility for lab quality assurance, work product timeliness, lab safety, laboratory equipment and supplies, staff development and training, operational budget, and spending approvals within the laboratory. This position is directly responsible or influential in meeting a number of key environmental regulations by performing analyses of environmental samples for the Clean Water Act, Resource Conservation and Recovery Act, Comprehensive Environmental Response Compensation and Liability Act, Model Toxics Control Act, and hazardous waste designation rules. Laboratory results are used to inform environmental decisions within the regulations that may lead to cleanup of environmental sites, capital improvements, mitigation activities, and waste disposal decisions. Responsible for managing the CUW laboratory operational and capital budget (4.8 million biennial budget) within allotments. Proper resourcing ensures the lab is able to perform required work necessary to demonstrate compliance, enlighten pollutant source tracing, inform operational effectiveness and compliance for two WWTPs, and inform long term trend monitoring of clean-up sites and strategies to reduce and address pollutant loading in stormwater and wastewater. The below video links provide an overview of the award winning, exciting, and diverse engineering projects we often work on: Point Defiance Stormwater Treatment Facility Project Stormwater Sampling Overview The applicant selected for this position will co-locate with a group of dynamic and creative engineers, scientists, and technicians all housed at Tacoma's Center for Urban Waters facility situated adjacent to Tacoma's Thea Foss Waterway in downtown Tacoma. For more information on the unique Center for Urban Waters professional environment visit the following web site: https://www.urbanwaters.org/ As the Assistant Division Manager for the Laboratory Group, you will: Provide leadership, plan, and manage the work of the Laboratory Group with approximately 17 direct reports. Oversee all laboratory operations; ensuring timely and accurate analytical results that support City enforcement and monitoring requirements. Maintain all required and appropriate laboratory certifications and accreditations. Direct all laboratory quality assurance activities including Standard Operating Procedure (SOP) development, ensure the Laboratory Quality Assurance Manual is up to date and maintained to include current practices. Direct and coordinate laboratory data management activities, Laboratory Information Management System (LIMS), data management planning and strategic software and hardware planning and acquisition. Responsible for laboratory safety, health, and environmental control issues, including compliance with State and Federal laws relating to the Chemical Hygiene Plan, Occupation Health and Safety (OSHA/WISHA) regulations, Resource Conservation and Recovery Act (RCRA) hazardous waste and Ecology Dangerous waste disposal regulations. Manage the laboratory budget and monitor expenditures to result in a non-negative balance at the end of each biennium. Work with budget staff to set appropriate allotments. Approve laboratory staff schedules, leave use, training/travel requests, and purchasing requests. Analytical support of the NPDES Phase 1 Municipal Stormwater Permit and federal Consent Decree for the long-term monitoring of the Thea Foss Waterway Superfund Site. Develop staff to implement and to support the Division and Department programs and initiatives, especially focused on meeting Tacoma 2025 goals. Coordinate with other City work groups, divisions and departments. Make presentations to City Council, Committees, Governmental Partners and the Public. Participate in the development of the vision / strategic approach to support the Environmental Services Strategic Plan 2018-2025. Participate in the Division biennial budget process. Our Ideal Candidate will be a person who exemplifies the following traits: Strong personal motivation and drive - an energetic and committed self-starter. Excellent interpersonal communication skills. A dynamic leader who motivates others, with exceptional team building and performance leadership skills. A strategic thinker who knows how to paint a picture of the Department's vision and strategy and creates and sustains a climate where people are motivated to do their best to help the organization achieve its objectives. High-performing customer service and conflict management skill sets Interest in personal growth and development. Experience with enhancing diversity, equity and inclusion in the workplace. Other Responsibilities: Oversee the preparation of laboratory reports related to local, state, and federal regulatory compliance. Keep current with the latest technologies and management techniques, federal, state, and local rules, and regulations and laws related to wastewater and stormwater monitoring and analysis; Confer with other Environmental Services Assistant Division Managers to coordinate work efforts whenever necessary or desirable. Attend management and technical training seminars and workshops. Physical Requirements and Working Conditions: Office and laboratory environment, occasional travel to a variety of locations to conduct work and may be exposed to typical hazards encountered at such work sites. Subject to emergency calls during off-duty hours. WHY WORK FOR THE CITY? The City of Tacoma offers a generous program of employee benefits: Outstanding working conditions and an exceptional quality-of-life environment. Medical coverage for eligible employees, spouses and dependents, including children up to age 26. Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits. Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26. Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code. Personal time off. Paid holidays. A great pension plan. The Community Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. Propelled by significant development such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s. Tacoma boasts the state's highest density of art and history museums and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry. Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Qualifications MINIMUM EDUCATION AND EXPERIENCE Bachelor's degree in engineering, business or public administration or directly related field. AND Six years of experience in one or more fields in the environmental services department, including 1 year prior as supervisor, manager or SME *Equivalency: 1 year of experience = 1 year of education LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Valid Washington State driver's license at time of appointment with maintenance thereafter, or evidence of equivalent mobility. Knowledge & Skills KNOWLEDGE: Operations, principles, practices, methods and techniques of wastewater treatment. Asset management strategies and implementation. Compiling and analyzing statistical and technical information, and other data. Labor relations including Labor union contract negotiations. Managing staff and programs, including developing and implementing workgroup policies, workload projections and assignments; conduct performance reviews and oversee and make recommendations regarding performance management. Coordinate communication and projects with other City departments, governmental and private agencies, consultants, architects, contractors, vendors and the general public. Presentations to elected officials, stakeholders and other groups, as designated. Develop and meet schedules and timelines for yourself and assigned staff. Establishing and maintaining cooperative and effective working relationships with others. Prepare and maintain various personnel and work-related records and reports; prepare the annual division budget; forecast personnel requirements and authorize purchases within established guidelines. SKILLS: Proficient in use of all office equipment including personal computers and related software applications. Promote and maintain a culturally diverse work force and take appropriate pro-active steps to provide employees with a work environment free of harassment, intimidation, hostility and coercion based on race, color, national origin, gender, religion, age, disability, and family status. Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, cost effective and on time. Ability to adapt to an ever-changing work environment and make effective decisions quickly during stressful situations. Set and communicate clear expectations for staff, follow through and establish accountability for all. Selection Process & Supplemental Information Our City: With a population over 210,000, Tacoma is the second largest city in the Puget Sound region, gracing the shores of Commencement Bay. We are a diverse, progressive, international city that serves as a gateway to the Pacific Rim and the rest of the world. Named one of the most livable areas in the country by Livability.com, Tacoma and the surrounding area is a playground for outdoor and maritime enthusiasts. Our businesses are vibrant, our parks are beautiful, and our schools are exceptional. The City of Tacoma supports a healthy work/life balance, continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny: http://www.cityoftacoma.org/ http://www.traveltacoma.com/ ****SPECIAL NOTE**** First consideration will be given to applicants that apply by May 3, 2024 Interested individuals must complete the online application and attach a detailed resume and cover letter that includes major responsibilities and accomplishments related to this position. This is a competitive selection process. Your application will be reviewed and evaluated on the basis of education, certifications and related experience. Applicants whose qualifications most closely correspond to the City of Tacoma's needs will be eligible for further consideration. Those who meet the minimum qualifications will be placed on a Referral List for review and potential interview selection. Appointment is subject to passing a pre-employment background check. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at (253) 591.5400 by 4:00 pm of the closing date of the job announcement. This will allow us to assist you before the job announcement closes. Agency City of Tacoma Address Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764 Phone 253-591-5400 Website http://www.cityoftacoma.org The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: Continuous
City of Tacoma, WA Tacoma, Washington, United States
Apr 19, 2024
Full Time
Position Description The Public Works Department is currently recruiting for an appointive position of Office Administrator. As a member of the Transportation Division’s management team, the incumbent will be responsible for leading the Division’s administrative tasks for approximately 60 team members. The Office Administrator will be responsible for the oversight and review of payroll, accounts payable, purchasing, division correspondence, and general reception and clerical duties. Primary duties include budget preparation assistance, records management, division correspondence, HR management, employee development and evaluation, and other related duties as assigned. The successful candidate will be a proven leader and highly motivated strategic thinker. Must possess the ability to exercise good judgment in a variety of situations with strong written and verbal communication, administrative and organizational skills, and the ability to maintain a realistic balance among multiple priorities. This position is required to work independently on projects from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion. Knowledge of SAP and HR processes is mandatory. The incumbent also must be highly computer savvy and have a strong working knowledge of the Microsoft Office Suite and SharePoint; possess exceptional written and verbal communication skills, along with the ability to relate positively to all types of people and personalities. Must be able to work in a high-pressure environment, understand and respect deadlines, mentor and train others, maintain confidentiality and possess a professional attitude. ESSENTIAL DUTIES: ADMINISTRATIVE MANAGEMENT Manages all administrative functions, whether directly or indirectly, for the Division. Serves as the facilitator and liaison for administrative matters within the Department, other City departments, and outside agencies. Consults and communicates with a variety of City departments, administrators, community members and staff to define and resolve problems, provide expertise, exchange information, and coordinate administrative/logistical matters relating to projects and programs. PERSONNEL MANAGEMENT Division liaison for all HR functions within the Division for a staff of 60+ positions, approximately half which are covered by one of four collective bargaining agreements. Responsibilities include the coordination and management of (and with proper consultation): new hires, separations, terminations, discipline, promotions/demotions, SAP roles, OJI’s, safety issues, Core Conversations tracking, position creation and reclassifications. Manage the Division’s processes relating to personnel selection, evaluation, coaching, training, guidance, mentoring and discipline as necessary. Handles confidential information related to employee relations, changes in the organization, performance appraisals (or equivalent/related) and other sensitive HR-related matters. LEGISLATIVE MANAGEMENT Coordinates the Division’s City Council legislative actions; by oversight of processing, coordinating, and assembling Council requests and correspondence; communicates and coordinates with various staff to ensure complete and accurate information is presented to the City Council; and ensures compliance with state law and City Council Rules of Procedure. Originate, prepare, and/or process departmental documents and letters for Division Manager signature; review routine work of staff for completeness and ensure compliance with laws, rules, policies, procedures and standards. OFFICE SUPERVISOR Develop the Division's future administrative team. Manage the processes related to personnel selection, evaluation, coaching, training, guidance, mentoring and discipline as necessary of the Division’s administrative team. Coordinate workload management and recommend actions related to proper staffing and classification requirements to meet Divisional expectations. For direct reports, or when requested by others, provide work direction and review staff output for corrections and provide suggestions and/or improvements if needed. Provide back-up support as required. RECORD MANAGEMENT COORDINATOR Division liaison for information and record management. Coordinate Division record keeping standards including SharePoint records, Public Disclosure Requests, archive manager, file management and website information. Qualifications MINIMUM EDUCATION* High School Diploma or GED/Associate's Degree MINIMUM EXPERIENCE* 5 years of office administration and/or program support experience including 1 year of prior journey or advanced level experience *Equivalency: 1 year of experience = 1 year of education DESIRED QUALIFICATIONS Bachelor's degree in business administration, public administration or closely related field and three years of progressively responsible office experience at a senior clerical support level or higher. Knowledge & Skills ANALYSIS Use data and information in a clear and rational process to assess and understand issues, evaluate options, form accurate conclusions and make decisions. Gather, assemble, analyze and evaluate facts to draw logical conclusions and make proper recommendations and prepare clear, concise, and comprehensive written reports which require displaying and presenting statistical, graphical, and other reporting methods to audiences of varying technical sophistication. RESEARCH Effectively identify, collect, organize and document data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation using current software and techniques. Compile and maintain reports, records and various other forms of pertinent information in an organized and professional manner. PROBLEM SOLVING AND TECHNICAL KNOWLEDGE Use intelligence, common sense, hard work and tenacity to solve particularly difficult or complicated challenges. Operate assigned software in support of business unit goals. COMMUNICATIONS EFFECTIVENESS Effective communication (both verbal and in writing) including the compilation of reports, presentations and records; and interacting respectively and sensitively with individuals and groups to develop and maintain productive relationships and achieve results. PROFESSIONALISM Conduct all assignments in a professional and timely manner. Work with confidentiality and discretion. Maintain professional skills that apply to all aspects of field of assigned specialty through continued education and/or training. Model effective group behavior such as listening, discussing, negotiating, encouraging and motivating. Remain current by reading and interpreting applicable ordinances, rules, regulations, policies and procedures. Selection Process & Supplemental Information City of Tacoma Recruitment Information One of the primary goals of the City of Tacoma Equity and Empowerment Initiative is that the City of Tacoma workforce reflects the community it serves. We actively work to eliminate racial and other disparities and we welcome candidates with diverse and/or multicultural skill sets and personal experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work and play. Communication from the City of Tacoma We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before the closing date. Apply Interested individuals must complete the online application and attach a detailed resume and cover letter that includes major responsibilities and accomplishments related to this position. The cover letter (explaining why you want the job) and resume will be key elements when reviewing applications. This is a competitive selection process. Your application will be reviewed and evaluated on the basis of education, certifications and related experience. Applicants who meet the minimum qualifications and who most closely correspond to the City of Tacoma's needs will be eligible for further consideration. Those who meet the minimum qualifications will be placed on a referral list for review and potential interview selection. Appointment is subject to passing a pre-employment background and references check. Supplemental questions regarding an applicant's experience and training are also included in the application form. These questions will be used to assess candidate minimum qualifications and to provide additional information to the hiring managers regarding candidate experience. Communication from the City of Tacoma We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4:00pm of the closing date. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/6/2024 5:00 PM Pacific
City of Tacoma, WA Tacoma, Washington, United States
Apr 19, 2024
Full Time
Position Description Ready for an exciting opportunity at the City of Tacoma? Join our dynamic team as a full-time Court Clerk at the Municipal Court. Your exceptional oral and writing skills, along with adept multitasking abilities, will ensure smooth court operations. As an organized and innovative individual, you'll handle multiple priorities, assist the public with court-related inquiries, process cases, and manage documentation. This highly challenging role requires astuteness, sensitivity to diverse issues, and inclusive communication. Expertly utilizing the Judicial Information System and Microsoft Office Suite, you'll maintain efficient court processes. Typical hours are 8:00 am to 5:00 pm but may vary. Apply now to embark on this rigorous and rewarding opportunity to serve our diverse community with dedication and professionalism. WHY WORK FOR THE CITY? The City of Tacoma is nestled along the shores of Commencement Bay in Washington State and offers many community parks, miles of beautiful waterfront, hiking & biking trails, golf courses, museums, and a world-class zoo with an aquarium. Tacoma also serves as a gateway to some of the most magnificent natural wonders in the world, such as Puget Sound, Mount Rainier National Park, and the Olympic Peninsula. The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation in Tacoma's Public Employees' Retirement System and a growing variety of City-sponsored health and wellness opportunities. For more information on the City of Tacoma's benefit package feel free to explore City of Tacoma Benefits. Qualifications An equivalent combination of graduation from high school including or supplemented by courses in business or criminal justice AND two years of increasingly responsible court-related clerical experience. Appointment is subject to passing a background check and fingerprinting. Knowledge & Skills KNOWLEDGE: Policies, procedures and practices of the Municipal Court Community resource and referral programs and their application to the Court City, County and State agencies and offices involved in court-related activities City ordinances and State laws and regulations Modern office practices, procedures and equipment Record-keeping techniques Operation of a computer terminal Telephone techniques and etiquette Correct English usage, grammar, spelling, punctuation and vocabulary SKILLS: Perform a wide variety of complex court-related clerical duties accurately Deal effectively with defendants and the public in high-stress situations Process arrest warrants accurately and in accordance with the law Operate courtroom electronic recording equipment Operate a variety of standard office machines and equipment Communicate effectively both orally and in writing Interpersonal skills using tact, patience and courtesy Maintain accurate records Type 45WPM (a test may be given) Establish and maintain cooperative and effective working relationships with others Add, subtract, multiply and divide quickly and accurately Selection Process & Supplemental Information City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter describing your experience, training, and expertise as it relates to the responsibilities of this position. Applications received without the required resume and cover letter will not progress in the selection process. Those applicants that meet the minimum qualifications as stated above will move forward in the recruitment process. This classification is covered by a Labor Agreement between the City of Tacoma and the Local 483 IBEW Union. Appointment is subject to passing a background check and fingerprinting. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered; all information must be submitted by the closing date and time listed on this job announcement. For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 pm of the closing date of the job announcement. This will allow us to assist you before the job announcement closes. ( For technical difficulties using the NeoGov system , call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.) The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/6/2024 5:00 PM Pacific
City of Tacoma, WA Tacoma, Washington, United States
Apr 18, 2024
Full Time
Position Description At Tacoma Public Library (TPL), our mission is to empower our community by bringing people together to discover, connect, create, learn and thrive. Want to make an impact? We’re looking for an IT Analyst who will play a meaningful role as part of a small, cross-functional Library IT team. As part of the team, you’ll be providing technology solutions including application deployment, application management, and systems analysis to support a library system engaged in community-driven services to deliver an innovative and exciting future to residents of the beautiful Pacific Northwest. TPL serves over 200,000 residents in Tacoma, through eight branches and online and outreach services. Teamwork and communication are central to the Library IT department's culture. We work collaboratively with the City of Tacoma’s IT Department to provide on-site support services for both internal (library departments) and external (public users) stakeholders. A positive attitude, collaborative work ethos, commitment to digital equity, a strong desire to empower stakeholders with technology solutions, and a commitment to racial equity and social justice are qualities of an ideal candidate. Applying equity and social justice principles is a daily responsibility and a foundational expectation for all Tacoma Public Library employees. All employees are expected to model and apply our equity and social justice shared values, behaviors, and practices. Responsibilities Include: Perform systems analysis duties in the design, development, implementation, maintenance, and support of information systems and computer hardware and software applications Analyze and maintain existing systems, and assist in developing optimum configurations to achieve the Library's goals Provide solutions and resolve complex systems issues and problems independently and in collaboration with vendor partners Troubleshoot complex computer hardware, software and system difficulties; propose solutions, track and assure resolution through appropriate follow-up methods Perform maintenance and systems changes that create efficiencies, and improve performance and reliability Install, configure, and maintain networked, applications, operating systems, and hardware Manage and administer distributed endpoints using enterprise management tools; monitor systems Prepare and maintain robust end user and internal knowledgebase documentation Participate in evaluations and testing of system upgrades and quality control procedure development Prepare and adhere to project plans and timelines, resource requirements, and deliver documented proposals Conduct feasibility studies, and communicate status to project manager/supervisor Provide system benchmarking information and metrics Keep current on a diversity of programming software solutions Develop schema for information storage of user applications, conforming to accepted good practice and department policy and standards Write scripts for managing, configuring, and maintaining systems; modify existing scripts to meet needs Implement vendor supplied software applications and prepare specifications for use by staff and public Qualifications Five years of work experience directly related to information technology DESIRED QUALIFICATIONS Bachelor's degree in computer science or related field Information Technology Infrastructure Library (ITIL) Foundations, Network+ and Security+ Experience with Integrated Library Systems (ILS) Experience with public computing and printing environments LICENSES, CERTIFICATES AND OTHER REQUIREMENTS: A valid driver's License is required. Knowledge & Skills Knowledge of: Concepts of information technology including computers, peripherals, operating systems and applications PCI compliance best practices Principles and concepts of total quality process improvements and problem-solving methods Computer technology principles, their application, and troubleshooting techniques Maintaining positive vendor service relationship Endpoint management Specialized technologies, such as applications, tools, systems, and/or databases Security systems, backup, disaster recovery and related processes Computer networking concepts and their impacts on applications International Organization for Standardization (ISO) Open Systems Interconnect (OSI) networking model Database principles and access methods Skill in: Installation and configuration of computer hardware, software, operating systems and related peripherals, file sharing structure and operation; scripting Evaluating technical directions, detecting errors in logs; maintaining appropriate technical documentation Providing user support; troubleshooting and solving technical issues Collaboration with vendors to resolve issues and deploy services Building and maintaining documentation and knowledge bases Managing projects, estimating the level of effort and resources for technical projects to meet project schedules and timelines Maintaining technical fluency through journals and periodicals Communicating with a variety of audiences using tact, patience, and courtesy Providing great customer service; working with a variety of individuals from diverse backgrounds and conveying technical information to non-technical users Working confidentially and with discretion Prioritizing duties to meet immediate needs and accomplishing long-term goals Establishing and maintaining effective working relationships with others Developing and conducting presentations and facilitating meetings Selection Process & Supplemental Information Interested individuals should apply online and attach resume and cover letter. Be sure to answer the supplemental questions. Applicants who meet the minimum qualifications will have their submitted materials and supplemental questionnaire scored. Candidates who pass the exam will be ranked on the eligible list for interview consideration. This position is covered by a Labor Agreement between the Tacoma Public Library and Local 117. Individuals given a conditional offer of employment must also pass a background check. New employees must successfully complete a six-month probationary period prior to obtaining permanent status in this classification. Tacoma Public Library Stands Against Racism and White Supremacy Tacoma Public Library is opposed to white supremacy in all of its forms and is committed to fostering an organization that is actively anti-racist. We believe that Black Lives Matter. We are grieving with our black community and all communities of color who continue to be harmed by institutionalized racism. We are committed to being a trusted community resource available to all and will provide resources and public programs that seek to reflect the values of anti-racism and elevate the voices of Black, Indigenous, and People of Color (BIPOC). Tacoma Public Library Tacoma Public Library (TPL) has been an essential provider of free books, information, ideas, and education for more than 125 years. TPL's neighborhood libraries originated with Andrew Carnegie's visionary philanthropy at the turn of the 20th century and are being transformed into true centers of educational innovation and service--and vital community hubs--that continue to provide far more than free books and materials. Learn more about the Tacoma Public Library and the services we provide at www.tacomalibrary.org and connect with us on Facebook , Instagram , Twitter , and LinkedIn to stay up to date on exciting things happening at the library, and to be notified of other career opportunities with us. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from Cityoftacoma.org and/or neogov.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend an hour or more entering the required information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the application process or questions regarding this job announcement please contact Human Resources at (253) 591-5400 by 4:00 pm on the closing date. This will allow us to assist you before the job announcement closes. Insurance Plans: You may participate in one of several group health insurance programs. Employees and their dependents are covered by a medical-surgical-hospital plan, vision plan, dental plan, and employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance and Deferred Compensation options are also available. Employees are covered by the State Industrial Insurance Act. Paid leave: Library Employees are entitled to receive paid holidays, and Personal Time Off (PTO). Retirement: All employees of the Library except part-time Pages, temporary employees, and certain project employees, are included in the City of Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacorna.org or by calling (253) 502-8200. All members of the Tacoma Employees' Retirement System are also covered by Social Security. The Tacoma Public Library is not a department of the City of Tacoma and the Library's employees are not employees of the City. The Library is a separate entity with its own governing body. The Library's governing body is the Tacoma Public Library Board of Trustees. Employees of the City of Tacoma who accept employment with the Tacoma Public Library will lose their City of Tacoma employee seniority. They will also find that their leave accruals, and some of the benefits enjoyed as employees of the City of Tacoma do not carry over when they are hired for a position with the Tacoma Public Library. Closing Date/Time: 5/3/2024 5:00 PM Pacific
City of Tacoma, WA Tacoma, Washington, United States
Apr 17, 2024
Full Time
Position Description Tacoma Public Utilities (TPU) is excited to announce two internship opportunities tailored for college-level students with an interest in Geographic Information Systems! Join our team to apply your skills, gain hands-on experience, and collaborate with seasoned professionals! Our Utility Technology Services | (UTS) team is driven by a passion for unlocking the value in data, fostering continuous learning, and supporting each other's growth. As an intern within the TPU UTS team, you will receive education and training in the functions of an IT Analyst, with a focus on areas such as GIS under the direct supervision of a GIS professional or GIS Project Manager! During your internship, you'll have the opportunity to connect with professionals across Tacoma Public Utilities, gaining insights into their roles and the challenges they face. Your responsibilities will include real-world experience on exciting Utility Technology projects. As you work with other GIS IT Analyst, interns will get to participate in simple GIS analysis, GIS system maintenance and GIS application configuration This internship will not only improve your ability to quickly learn and apply new skills but also boost your personal resilience, instilling confidence in your capability to deliver impactful work. Join us to contribute to the development and support of technical solutions that simplify people's lives through data, playing a key role in shaping the future of data services at Tacoma Public Utilities! Hours and Terms: The approved hours for this position are up to 40 hours per week. The number of hours and schedule are negotiable. Telework, or a partial telework schedule, is available. GIS Interns will generally observe, be trained on ESRI applications, and may perform the following GIS Technology tasks or job duties: Troubleshoot computer hardware, software, and system difficulties; propose solutions, track and assure resolution through appropriate follow-up methods. Perform maintenance and systems changes that improve efficiencies, performance, and reliability. Provide GIS solutions and resolve fewer and less complex systems issues and problems. Perform systems analysis duties in the design, development, implementation and maintenance of information systems and support in computer hardware and software applications; analyze and maintain existing programs, assist in writing programs for new applications; assist in developing optimum software configurations to achieve operating system goals. Install, configure, maintain, and troubleshoot problems, isolate solutions to network, applications, operating systems, file servers, network hardware and software; system administration of distributed enterprise management tools; monitor systems disks; prepare and maintain documentation. Participate in evaluations and testing of system upgrades and quality control procedure development related to area of work. Participate in GIS Team meetings, GIS Day and related UTS BIDs team activities Perform other duties as assigned Qualifications An equivalent combination to: Graduation from high school or GED Typically the applicant should be enrolled in college or study programs related to information technology or possess equivalent experience Knowledge & Skills Desired Skills Familiarity with Microsoft office suite (Excel, Word, PowerPoint, etc) Experience or interest in database research and data extraction methods. Ability to collaborate with internal and external stakeholders; aptitude for customer service and project management. Experience in data management systems such as Tableau, Snowflake, Excel, etc. a plus Selection Process & Supplemental Information City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter. Applicants who have the strongest backgrounds related to the responsibilities of this opening may be invited to participate in an interview. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. This position is covered by a Labor Agreement between the City of Tacoma and local 120. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/24/2024 5:00 PM Pacific
City of Tacoma, WA Tacoma, Washington, United States
Apr 17, 2024
Full Time
Position Description Tacoma Water i s seeking a Customer and Financial Services Manager to join our team. This position is a senior leader in Tacoma Water reporting directly to the Water Superintendent and serving alongside the Deputy Superintendent and four other Water division managers to guide utility operations and strategic direction. This position helps lead the direction of the utility including development and management of strategy, budget, and goals. They manage the Customer Experience and Financial Stewardship teams . The Customer Experience team is responsible for supporting new and existing Tacoma Water customers including development in our service area, facilitating services received, education, and conservation activities. The Financial Stewardship team supports budget development and decision-making support, financial reporting and analysis, internal audit, long range financial planning and debt management, rates, fees and charges, and special contracts. The ideal candidate has strong written and verbal communication skills, works openly in a collaborative environment, thinks strategically, and effectively balances organizational and section needs. The selected candidate must successfully develop relationships across the organization, building trust, and fostering a team-based approach in their work. We are looking for someone with customer focus, proven leadership skills, experience managing in a unionized environment, and the ability to manage a diverse workforce across a wide range of technical areas. RESPONSIBILITIES INCLUDE: Work collaboratively with the Tacoma Water Senior Leadership Team to set direction and align the work of the Customer and Financial Services Section with Tacoma Water and TPU initiatives and priorities Develop and manage the budget, strategy, goals, and performance of the Customer and Financial Services Section Provide support and leadership for the Customer and Financial Services leadership team including core conversations and coaching/mentoring as they work to lead their teams and work units Provides interpretation and policy guidance related to water utility and development regulations, economic development, conservation and cross connection regulations, fees and charges, financial management and accounting This position has primary fiduciary responsibility for initial and ongoing disclosure related to Tacoma Water's debt portfolio, rate and charge development, and the formulation of the enterprise budget authorization Serve as a representative internally and externally to a variety of boards, agencies, and policy-makers Qualifications Minimum Education* Bachelor's Degree Minimum Experience* 7 years progressively responsible analytical, financial and/or programmatic coordination/ management work including 2 years prior as supervisor or manager. *Equivalency: 1 year of experience = 1 year of education Desired Experience Understanding of utility industry and business operations, preferably water Licensing, Certifications and Other Requirements Washington State Driver's License Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Tacoma Water Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 305,000 people throughout Pierce and King counties. Our mission is to deliver clean, reliable services essential to quality of life. If you share our values of Safety, Belonging, Customer focus, Integrity, and Respect, we are looking for you! Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Applications will be reviewed as they are received for interview consideration. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/30/2024 5:00 PM Pacific
City of Tacoma, WA Tacoma, Washington, United States
Apr 17, 2024
Full Time
Position Description Tacoma Water i s seeking a Deputy Water Superintendent to join our team. This position is an executive leader in Tacoma Water reporting directly to the Water Superintendent and partnering with the Superintendent for overall leadership of the utility. The ideal candidate will be a holistic strategic thinker who is a collaborative leader that can bring teams together and influence the direction of Tacoma Water. The successful candidate will apply specialized water utility industry knowledge in the areas of policy making and regulation, both federally and locally. Leading key enterprise functions and serving as second in command, collaborating with the Superintendent and five Water Division Managers, this position guides operations and strategic direction for Tacoma Water. This position directly supervises five with an overall team of 18 FTEs from the Employee Experience team, Tacoma Water Safety Office, Strategy Manager, Office Manager, and Assigned Projects Team. RESPONSIBILITIES INCLUDE: Leadership of Enterprise-wide Functions: Partner with the Water Superintendent to ensure strategic and daily operations of Tacoma Water to achieve the organization's mission, vision, and goals Support the Superintendent by serving as representative for Executive level assignments on various City-wide initiatives and teams, as assigned Represent Tacoma Water in the community, regionally, and federally in various gatherings and forums, including but not limited to, Tacoma Public Utility Board and Tacoma City Council Provide vision, leadership, and direction to the Employee Experience Team, Tacoma Water Safety Office, Strategy Manager, Assigned Projects Team, and Office Manager Ensure hiring, core conversations, disciplinary, and supervisory practices across the department are conducted in accordance with City policies, procedures, collective bargaining agreements, and LEAD principles. Establish expectations and priorities to ensure staff receive needed training and support to accomplish organization priorities Act as backup for Water Superintendent as needed Strategic Direction and Implementation Develop and implement Tacoma Water strategic direction, prioritizing and guiding programs and initiatives, developing approaches and implementing City Council, Public Utility Board and TPU directives, policies, and initiatives Collaborate with other senior leaders across Tacoma Public Utilities (TPU) to provide input on TPU-wide directives and policies Provide sponsorship to high priority projects and ensures adequate resources to accomplish the desired outcome Legislative Liaison Provide oversight and coordination of federal and state legislative issues in conjunction with the TPU Government Affairs Team Participate and/or coordinate activities for Tacoma Water on the Washington Water Utility Council (WWUC) Develop and Monitor Financial Position Guide development of Tacoma Water's $220 million biennial budget in alignment with Water division strategy, priorities, and goals in collaboration with the Water Superintendent and Senior Leadership Team Qualifications Minimum Education* Bachelor's Degree in engineering, business or public administration or directly related field. Minimum Experience* 10 years of experience in environmental engineering, water treatment or distribution including prior supervisory or managerial experience. *Equivalency: 1 year of experience = 1 year of education Licensing, Certifications and Other Requirements Washington State Driver's License Washington Department of Health, Water Distribution Manager Certification IV desired Desired Qualification Executive or senior level leadership experience in the water industry Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Tacoma Water Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 305,000 people throughout Pierce and King counties. Our mission is to deliver clean, reliable services essential to quality of life. If you share our values of Safety, Belonging, Customer focus, Integrity, and Respect, we are looking for you! Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Applications will be reviewed as they are received for interview consideration. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/30/2024 5:00 PM Pacific
City of Tacoma, WA Tacoma, Washington, United States
Apr 17, 2024
Full Time
Position Description Are you seeking a hands-on opportunity that could lead to a rewarding career in the electrical trades? This position could be the right move for you! Tacoma Power is looking to hire Electrical Pre-Apprentices into the July 2024 to July 2025 program. As an Electrical Pre-Apprentice, you will participate in an intensive on-the-job electrical training program for up to 12 months. The goal of this program is to create an additional pathway to broaden and diversify the pool of qualified candidates, as well as provide individuals with essential skills and abilities, to successfully compete for the Tacoma Power Apprenticeship programs. Electrical Pre-Apprentices will participate in a paid 12 month training program that will include elements such as basic electricity, math, algebra, physical fitness training, climbing, safety training and on-the-job training including experience with various electrical crews. The Electrical Pre-Apprentice will gain experience and learn material such as: Classroom training including basic electricity, math, algebra, AC/DC theory, and various other topics relevant to the trades To work safely, effectively and cooperatively in a crew environment with coworkers and the public To climb structures safely including ladders, towers and poles and to work effectively at heights To work safely and effectively in enclosed spaces About electrical utility equipment and services The safe and proper use and maintenance of electrical tools and equipment Applying safety principles related to daily work tasks Work under the direction and assist journey-level employees in the working or crew environment. Develop physical ability strength, stamina, and techniques to be able to perform strenuous and physically demanding tasks. Prepare for physical ability tests, utilizing onsite fitness center. Learn rules, regulations and procedures required to obtain and maintain a Washington State Class A commercial driver’s license and work safely around various large vehicles and equipment. Qualifications Minimum Qualifications Graduation from high school or equivalent. Must be 18 years old by the time of hire LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Valid Washington State driver’s license within 90 days of appointment with maintenance thereafter. Must obtain Transportation Worker Identification Credential (TWIC) within 90 days of appointment with maintenance thereafter. Tacoma Power will assist with obtaining this credential. Physical Requirements & Working Conditions Position requires heavy lifting, climbing and working from heights, climbing stairs, fast reflexes, good eyesight, bending, stretching and standing. Work includes indoor and outdoor environment; subject to adverse weather conditions. Employees in this position may be subject to dangers of exposure to high voltage wires, heights, hazardous materials, gases and noise from equipment. Knowledge & Skills An employee in this class must be able to demonstrate continuing progress in gaining the following competencies while enrolled in the Pre-Apprentice training program. PHYSICAL: Participate in daily physical activities required of the assigned position. LEARNING: On a daily basis come to work prepared and ready to learn given assignments. Complete training assignments on time, safely, and accurately. MOTIVATION: Demonstrate the desire to learn and work in the trade. Perform all assignments with a high degree of enthusiasm and encourage peers to perform at their highest level. ADAPTABILITY: Report to work on time and prepared. Work during day and night and in various weather conditions. TECHNICAL: Properly and safely operate assigned tools and equipment based upon the methods taught and demonstrated in class and in the field. COMMUNICATION: Read and interpret study material, applicable codes, rules, regulations, policies, and procedures as they apply to field of trade. Write in clear and legible handwriting. PROFESSIONALISM: Conduct all work and study assignments in a professional and timely manner. Learn and maintain professional skills of the trade that apply to all aspects of field of trade through continued learning, training, and work assignments. PUBLIC RELATIONS: Establish and maintain cooperative and effective working relationships with co-workers, supervisors and the general public. Selection Process & Supplemental Information This recruitment is being managed by Kye Merritt, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with her on LinkedIn. City of Tacoma Commitment to Diversity and Inclusion At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all. The City of Tacoma The City of Tacoma is nestled along the shores of Commencement Bay in Washington State and offers many community parks, miles of beautiful waterfront, hiking & biking trails, golf courses, museums, and a world-class zoo with an aquarium. Tacoma also serves as a gateway to some of the most magnificent natural wonders in the world, such as Puget Sound, Mount Rainier National Park, and the Olympic Peninsula. Combined with the vitality of downtown, Tacoma has made it one of the most sought-after housing markets in the country. To see a few of the great things Tacoma has to offer, view this YouTube Video! Tacoma Power Tacoma Power is an almost 100% hydroelectric, municipally-owned public power utility, located in Tacoma. We serve approximately 170,000 customers as one of the three operating divisions of Tacoma Public Utilities, alongside Tacoma Water and Tacoma Rail. As one of the most livable, walkable cities in the country, you'll find that Tacoma is a great fit for all interests with places to bike, run, hike, and explore, the perks of a big city, and the charm of a small town. Apply P lease apply online through the City of Tacoma's website. Individuals must meet the minimum qualifications to progress in the hiring process. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. Applicants who meet the minimum qualifications will have their responses to their Application and Supplemental Questions reviewed by a committee of subject matter experts to determine who will move on to the in-person interviews and hands-on practical testing. It is the responsibility of the applicants to adequately describe all pertinent experience and training. Please make sure you read the questions and provide complete informative answers, including your roles in the position and key activities. DO NOT respond with "see resume" in lieu of answering these questions. Appointment is subject to passing a background check and will include a pre-employment medical examination and drug screen. New employees need to obtain a valid Washington State driver's license within 90 days of appointment with maintenance thereafter. Candidates must be able to obtain a Transportation Worker Identification Credential (TWIC) clearance after appointment with maintenance thereafter. Tacoma Power will assist with obtaining this credential. Candidates must be able to pass background screening for applicable security access and maintain security clearance. This position is covered by a Labor Agreement between the City of Tacoma and IBEW Local 483. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at (253) 591.5400 by 4:00 pm of the closing date of the job announcement. This will allow us to assist you before the job announcement closes. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/30/2024 5:00 PM Pacific
City of Tacoma, WA Tacoma, Washington, United States
Apr 16, 2024
Full Time
Position Description The City of Tacoma's Finance Department is recruiting for the position of Senior Buyer. A Senior Buyer performs professional-level purchasing functions for the City of Tacoma. Senior Buyers ensure the timely and cost-effective procurement of materials, supplies, equipment and services (public works, professional and personal) for the City of Tacoma within the requirements of applicable state law, City of Tacoma ordinances and department guidelines. Responsibilities include: Serving as expert consultant to assigned departments Recommending effective procurement methods Performing market analysis Conducting competitive solicitation processes Composing and issuing specifications Tabulating and facilitating the evaluation of competitive solicitation submittals to determine recommended awardee Participating in contract negotiations and facilitating resolution of problems as needed The ideal candidate: The City of Tacoma is seeking self-driven candidates who can demonstrate knowledge of: procurement concepts; public contract acquisition laws and regulations; Uniform Commercial Code; public works construction, procedures and specifications; business systems, contracting, and insurance and bonding requirements. The successful candidate will bring a collaborative and team-oriented approach to managing people and processes working in cross-departmental teams. The City of Tacoma is committed to fostering a workplace that is innovative and flexible, and which attracts, supports, and retains a diverse and talented workforce. Telework arrangements may be available, depending on the position and needs of the City. Qualifications Bachelor's degree in business, purchasing or related field and three years' increasingly responsible purchasing experience, preferably for a government or public entity. Additional experience may be substituted for up to two (2) years of education. NOTE: Additional years of experience may be substituted for up to two years of college. Desired Qualifications Experience using ERP/MRP or other procurement software Experience conducting solicitations (bids, requests for proposals) Procurement related professional certifications LICENSES, CERTIFICATES AND OTHER REQUIREMENTS: Valid Washington State driver’s license at time of appointment with maintenance thereafter "or evidence of alternative mobility" Knowledge & Skills KNOWLEDGE OF: Applicable local, state and federal laws regarding public procurement Solicitations including Requests for Proposals, Requests for Bids, Request for Qualifications, and Requests for Information Procurement best practices, negotiations and techniques as related to municipal purchasing Advanced cost and price analysis Contract development for a diverse range of materials, equipment, supplies and services Sustainability Initiatives Equity in Contract Program Vendor sourcing, market conditions and price trends Leadership, business partnering and teamwork Purchasing software programs and enterprise resource planning (ERP) systems (preferably with SAP/Ariba) SKILLS: Conducting of competitive solicitations to establish best pricing or best fit suppliers Advanced negotiations Advanced cost and price analysis Advanced communication skills including public speaking and written presentations Customer focused interpersonal communication. Advanced public contracting Intermediate-level Microsoft Windows programs - Word, Excel, and Power Point College-level business math Problem-solving and conflict resolution Selection Process & Supplemental Information To be considered for this career opportunity: Interested individuals should apply online and attach a detailed resume and cover letter describing your experience, training, and expertise as it relates to the responsibilities of this position. Please answer all supplemental questions fully. Applications received without all the requested materials may not progress in the selection process. Examination Process: Applicants who meet the minimum qualifications will have their responses to supplemental questions 8, 9 and 10 reviewed and scored by a committee of subject matter experts, as the Experience and Training Test. It is the responsibility of the applicants to adequately describe all pertinent experience and training. Please make sure you read the questions and provide complete informative answers, including your roles in the position and key activities. Applicants must attain a passing score in order to be placed on the eligible list for interview and hiring consideration. Appointment is subject to passing a background check. This position is covered by a Labor Agreement between the City of Tacoma and Local 120. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Candidates who are eligible for Veteran's Preference scoring criteria must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application , to be eligible for review for Veteran's Preference points, with redacted birth date and social security numbers. WHY WORK FOR THE CITY? The City of Tacoma is nestled along the shores of Commencement Bay in Washington State and offers many community parks, miles of beautiful waterfront, hiking & biking trails, golf courses, museums, and a world-class zoo with an aquarium. Tacoma also serves as a gateway to some of the most magnificent natural wonders in the world, such as Puget Sound, Mount Rainier National Park and the Olympic Peninsula. The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation in Tacoma's Public Employees' Retirement System and a growing variety of City-sponsored health and wellness opportunities. For more information on the City of Tacoma's benefit package feel free to explore City of Tacoma Benefits. City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from Cityoftacoma.org and/or neogov.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend an hour or more entering the required information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the application process or questions regarding this job announcement please contact Human Resources at (253) 591-5400 by 4:00 pm on the closing date. This will allow us to assist you before the job announcement closes. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/6/2024 5:00 PM Pacific
City of Tacoma, WA Tacoma Police Department, Washington, United States
Apr 16, 2024
Full Time
Position Description Are you passionate about making a difference in your community? Do you have a keen eye for detail and a knack for problem-solving? If so, we have an exciting opportunity for you! Join our Forensic Services team as a Crime Scene Technician and become an integral part of our law enforcement efforts. As a Crime Scene Technician, you'll play a vital role in gathering, processing, and preserving evidence at crime scenes. From detecting and collecting evidence to processing for latent fingerprints, your work will directly contribute to solving crimes and bringing perpetrators to justice. In this dynamic role, you'll be responsible for a variety of tasks, including preserving evidence, packaging and transporting materials, and performing forensic photography. You'll also have the opportunity to showcase your skills in producing comprehensive crime scene diagrams and preparing detailed reports that may be used in court proceedings. As a Crime Scene Technician, you'll enjoy a diverse work environment, with assignments that may include standby and call-out shifts. You'll need to be adaptable, as you'll work different shifts and days of the week to support our law enforcement activities effectively. To excel in this role, you must be physically fit and able to handle the demands of the job, including lifting objects weighing up to 50 pounds and performing various physical tasks such as walking, standing, kneeling, and bending. Additionally, you'll be required to use personal protective equipment, including respirators, when working with hazardous chemicals or biohazardous materials. If you're ready to embark on a rewarding career where you can make a real impact, apply now to join our team as a Crime Scene Technician. We look forward to welcoming you aboard and working together to ensure the safety and security of our community. Qualifications MINIMUM QUALIFICATIONS: Graduation from high school or equivalent and one of the following: Associate Degree in police science, law enforcement, photography or a related discipline* A minimum of three years of paid, full-time, continuous experience conducting crime scene investigations and performing lab processing/analysis of evidence for a law enforcement agency DESIRABLE QUALIFICATIONS: A Bachelor's degree with significant course work in photography, chemistry, physical or natural science is highly desirable* *Verification of college transcripts will be required later in the hiring process LICENSES, CERTIFICATES AND OTHER REQUIREMENTS: Valid Washington State Driver's License at time of appointment with maintenance thereafter or evidence of equivalent mobility. Knowledge & Skills Respond to and participate in crime scene investigations including searching for, identifying and evaluating physical evidence Perform a variety of tasks in evaluating crime scenes, photographing and lifting fingerprints, obtaining suspect and elimination prints; documenting crime scenes with photography, sketches and diagrams Process evidence for fingerprints; process and recover fingerprints using various methods including powders, chemicals, adhesives, tapes, light sources, digital photography Prepare casts of footwear, footprints and tool marks Collect, preserve and maintain integrity of evidence in the field and in the laboratory; ensure accuracy of information received; properly package, store and secure evidence; maintain chain of custody Process items to locate and recover trace evidence Knowledge of pertinent federal, state and local laws, codes and regulations related to the classification, collection and preservation of evidence Knowledge of the latest methods and techniques of latent fingerprint collection and processing Work effectively with the public Work harmoniously and professionally with department personnel, representatives of other law enforcement agencies and other public or private agencies Use sophisticated chemical, physical, optical and computerized techniques of scientific analysis in the performance of job duties Operate Forensic Services van to respond to crime scenes Selection Process & Supplemental Information Apply Interested individuals should apply online, providing detailed responses to the supplemental questions, and attach a cover letter and resume. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Anyone seeking an accommodation to apply for a job may call (253) 591-5400 for assistance. Examination Process Applicants who meet the minimum qualifications will be invited to take an online assessment and will be notified by email with detailed instructions after the closing date of this job announcement. Applicants must pass the examination process to be placed on the eligible list for interview and hiring consideration. Virtual interviews are an option but candidates in the final stages of the hiring process may be required to travel to the City of Tacoma in order to complete the end stages of the recruitment process for this position. This position requires an extensive background check to include a polygraph, medical and psychological exam. This position is covered by a Labor Agreement between the City of Tacoma and Local 117. NOTE: Applicants who qualify for veteran's preference, please attach a copy of your DD214 at the time of application. Failure to follow all instructions may result in disqualification. We prefer e-mail for all communications, unless you do not have an e-mail account. This allows us the ability to send you information quickly and efficiently. Communication from the City of Tacoma: You are responsible for checking your e-mail regularly for any information coming from Human Resources and the Tacoma Police Department. Please allow your blockers to accept e-mail from the City of Tacoma. If we are unable to access or receive e-mail back undelivered, your materials may not be processed further. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591-5400 by 3:00pm of the closing date of the job announcement. City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/10/2024 5:00 PM Pacific
City of Tacoma, WA Tacoma, Washington, United States
Apr 13, 2024
Full Time
Position Description First review of applications will be on April 29, 2024 Join a library system engaged in community-driven services to deliver an innovative and exciting future to residents of the beautiful Pacific Northwest. Tacoma Public Library (TPL) serves over 200,000 residents in Tacoma. The Finance Manager is the Library's Chief Financial Officer and reports to the Library Director. The Finance Manager is a member of the Senior Leadership team and plays a key role in system-wide strategic planning, coordinating operating activities, and aligning services to maximize resources and enhance performance throughout the organization. The Finance Manager’s responsibilities cover budgeting, finance, interagency agreements, strategic analysis, facilities management, and business operations. This role supervises three direct reports: Account Technician, Senior Account Technician, and Facilities Manager with an overall team of nine FTE's. They oversee all financial activities, acting as the Library's primary liaison with the City's Office of Management and Budget. They also work with the City’s Finance Department and City Attorney’s office on contractual and operational matters. At Tacoma Public Library, our mission is to empower our community by bringing people together to discover, connect, create, learn, and thrive. We are radically welcoming: a trusted community hub where all people can find joy, compassion, and inspiration. We welcome applicants of all abilities. The ideal candidate is passionate about providing excellent customer service, developing strong community relationships, working collaboratively with others, and is committed to racial equity and social justice to serve to Tacoma’s diverse communities. Applying equity and social justice principles is a daily responsibility and a foundational expectation for all Tacoma Public Library employees. All employees are expected to model and apply our equity and social justice shared values, behaviors, and practices. Job Responsibilities: Finance Ensures compliance with city, state, and federal legal requirements for financial and business operations, including oversight of audits by city or state auditors Appraises the organization's financial position and issues financial and operating reports to the Library Director and Library Board of Trustees Leads the Library's annual and biennial budget process, working with the City Manager's Office, City Office of Management and Budget, and City Council to secure General Fund support for programs and services Develops an annual Operations Plan, allocating operating and capital budgets, personnel, and identifying revenue sources (the Library's adopted biennial budget for 2023-2024 was $35,515,800) Directs and oversees budgeting, audit, tax, and accounting functions, including monitoring contract, capital, and operating funds usage Establishes business relationships with key City of Tacoma Finance and executive leadership and Library Foundation Manages Library trusts and other assets, ensuring efficient and proper fund utilization Identifies fiscal requirements for grants and contracts, and ensures compliance with fiscal and programmatic reporting Supervises contract monitoring, conducting financial and operational analysis to support strategic priorities and service development Operations Oversees the development and implementation of operating and contracting policies and procedures and related processes with the City Attorney's Office and City contracting services Oversees the Library's building and grounds maintenance, the capital improvement program, custodial services, parking garage and space/retail leases Oversees the Library's risk management in conjunction with the City's Risk Management Office and City Attorney's office Assists with negotiations and administration of lease and vendor agreements and conducts competitive vendor selection processes Administration Participates on the Library's Senior Management and Leadership teams to provide direction and leadership on the strategic direction, policy review, and administrative and budget oversight for the Library Participates as a spokesperson and Library representative as assigned with other members of the Senior Management Team Qualifications Minimum Education* Bachelor's degree in business or public administration, accounting, or directly related field. Minimum Experience* 6 years of accounting, payroll, budgeting and procurement experience including 1 year prior at senior, lead and/or supervisory level. *Equivalency: 1 year of experience = 1 year of education Knowledge & Skills Financial Acumen & Decision Making : Use key financial indicators for informed decision-making. Gather, analyze data, and make timely decisions advancing goals. Knowledgeable about financial systems, budgeting, fiscal policy, and decision-making processes. Experience with change management, supporting employee involvement, negotiation, persuasion and mediation skills. Innovative, analytic, collaborative, self-directed, and committed to intellectual freedom. Honesty, Integrity, and Communication : Gain trust through consistent honesty, integrity, and respectful treatment. Clear and effective communication, adapting to diverse needs and encouraging open expression. Resourcefulness & Problem Solving : Acquire and deploy resources effectively for optimal outcomes. Problem-solving, define issues, identify root causes, evaluate options, and deliver solutions. Organization & Work Direction : Demonstrate high level organizational skills, align work with priorities, and exercise sound project management. Effective work direction, provide clear guidance, monitor progress, and offer support. Lead effectively, inspire staff, promote teamwork, and exceptional interpersonal skills. Additional Skills & Experience : Exceptional written and oral communication, including public presentations. Knowledge of public libraries and belief in their essential role within communities. Selection Process & Supplemental Information Interested individuals should apply online and attach a detailed resume and cover letter describing your responsibilities as it relates to this position. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in an interview and work assessment. Appointment is subject to passing a background check. The online application system may require you to enter a substantial amount of information. Be prepared to spend a minimum of one hour entering the required information. Tacoma Public Library Stands Against Racism and White Supremacy Tacoma Public Library is opposed to white supremacy in all of its forms and is committed to fostering an organization that is actively anti-racist. We believe that Black Lives Matter. We are grieving with our black community and all communities of color who continue to be harmed by institutionalized racism. We are committed to being a trusted community resource available to all and will provide resources and public programs that seek to reflect the values of anti-racism and elevate the voices of Black, Indigenous, and People of Color (BIPOC). Tacoma Public Library Tacoma Public Library (TPL) has been an essential provider of free books, information, ideas, and education for more than 125 years. TPL's neighborhood libraries originated with Andrew Carnegie's visionary philanthropy at the turn of the 20th century and are being transformed into true centers of educational innovation and service--and vital community hubs--that continue to provide far more than free books and materials. Learn more about the Tacoma Public Library and the services we provide at www.tacomalibrary.org and connect with us on Facebook , Instagram , Twitter , and LinkedIn to stay up to date on exciting things happening at the library, and to be notified of other career opportunities with us. The Tacoma Public Library offers a generous package of employee benefits including: Medical coverage for eligible employees, spouses/domestic partners and dependents, including children up to age 26 Vision and Dental coverage for eligible employees Personal time off Paid holidays A great pension plan Communication from the Tacoma Public Library: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or neogov.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 p.m. of the closing date of the job announcement. Insurance Plans: You may participate in one of several group health insurance programs. Employees and their dependents are covered by a medical-surgical-hospital plan, vision plan, dental plan, and employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance and Deferred Compensation options are also available. Employees are covered by the State Industrial Insurance Act. Paid leave: Library Employees are entitled to receive paid holidays, and Personal Time Off (PTO). Retirement: All employees of the Library except part-time Pages, temporary employees, and certain project employees, are included in the City of Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacorna.org or by calling (253) 502-8200. All members of the Tacoma Employees' Retirement System are also covered by Social Security. The Tacoma Public Library is not a department of the City of Tacoma and the Library's employees are not employees of the City. The Library is a separate entity with its own governing body. The Library's governing body is the Tacoma Public Library Board of Trustees. Employees of the City of Tacoma who accept employment with the Tacoma Public Library will lose their City of Tacoma employee seniority. They will also find that their leave accruals, and some of the benefits enjoyed as employees of the City of Tacoma do not carry over when they are hired for a position with the Tacoma Public Library. Closing Date/Time: 5/6/2024 5:00 PM Pacific
City of Tacoma, WA Salkum, Washington, United States
Apr 13, 2024
Full Time
Position Description Tacoma Power's Generation division is looking for a Fisheries Intern to join their team at the Cowlitz Project located 1.5 hours from Tacoma in Salkum, WA. As an intern, you will learn how Tacoma Power operates by gaining hands-on experience while supporting and assisting with various utility operations related to fisheries operations on the Cowlitz River. This position will assist others in completing a variety of fisheries management activities and provide tours to visitors through the award winning Visitor Center, while showcasing Tacoma Power’s commitments in fish recovery efforts. In this role, you will support ongoing natural resources management requirements associated with Tacoma Power’s Cowlitz, Hydroelectric Projects. You will work side-by-side with biologists and technicians, both in a field and office setting, to accomplish tasks guided by Tacoma Power’s Federal Energy and Regulatory Commission (FERC) licenses and ongoing studies. Responsibilities Include: Assist with adult and juvenile salmonid trap operations, stream surveys, research projects, and investigations Prepare and present oral and/or written reports Consult or interact with other city employees and stakeholders in relation to work assignments Collect and analyze data Prepare for special events and functions Collection, entry, documentation, organization and quality assurance of data sets associated with adult and juvenile fish handling, identification, marking and transport Collection, entry, documentation, organization and quality assurance of spawning ground surveys; fish passage; and other monitoring and evaluation activities Internships begins mid June 2024 and interns will be scheduled up to 40 hours of work per week. Qualifications Minimum Education* High School Diploma or GED *Equivalency: 1 year of experience = 1 year of education Minimum Experience* 1 year of post-high school training Selection Process & Supplemental Information This recruitment is being managed by Kye Merritt, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Tacoma Power Tacoma Power is an almost 100% hydroelectric, municipally-owned public power utility, located in Tacoma. We serve approximately 180,000 customers as one of the three operating divisions of Tacoma Public Utilities, alongside Tacoma Water and Tacoma Rail. As one of the most livable, walkable cities in the country, you'll find that Tacoma is a great fit for all interests with places to bike, run, hike, and explore, the perks of a big city, and the charm of a small town. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Applications will be reviewed as they are received for interview consideration. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/26/2024 5:00 PM Pacific
City of Tacoma, WA Hoodsport, Washington, United States
Apr 12, 2024
Full Time
Position Description Tacoma Power is accepting applications for Utility Workers at our Cushman hydroelectric power generation facilities . This is semi-skilled labor involving a wide variety of tasks related to the maintenance, repair and operation of hydroelectric plant facilities, recreational facilities and fish hatchery operations. Some duties require a degree of mechanical aptitude and an employee must be willing and able to perform heavy manual labor under all types of weather conditions. Hydroelectric power is a clean, renewable resource that generates electricity without burning fossil fuels or polluting the air. Our hydroelectric projects generate about three billion kilowatt hours of electricity each year, enough to serve about half of our customers' power needs. In addition, Tacoma Power's projects support major fish and wildlife programs, and provide excellent parks and recreation . Positions are located at remote hydroelectric sites. The Cushman Hydro Project is located near Shelton, WA. Employees must live within 30 minutes of their assigned worksite. Employees must be able to work independently and as a team member. Work is strenuous and includes bending, standing, climbing and lifting heavy loads. Check out this video here! Qualifications Graduation from high school or equivalent Valid driver's license and one of the following: Completion of an electrical or industrial arts program from a community or vocational college and six-months of experience in semi-skilled manual labor in the construction trades, including operation and maintenance of industrial equipment and vehicles. -OR- Two-years of experience in semi-skilled manual labor in the construction trades, including operation and maintenance of industrial equipment and vehicles LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Valid Washington State Class A Commercial Drivers License required before completion of probation with maintenance thereafter Tanker endorsement required at designated Project locations First Aid, CPR, flagging and forklift certification required prior to completion of probationary period with maintenance thereafter Be granted unrestricted respirator clearance prior to appointment with maintenance thereafter Crane certification with maintenance thereafter may be required at certain Project locations. Knowledge & Skills Methods, equipment and materials used in the maintenance and repair of hydroelectric facilities and equipment Safe rigging procedures Basic First Aid procedures Communicate effectively both orally and in writing Lift heavy objects in awkward and confined spaces, using proper lifting and rigging techniques Perform manual labor Work independently with little direction Observe legal and defensive driving practices Selection Process & Supplemental Information This recruitment is being managed by Kye Merritt, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply All interested individuals must apply online and attach a resume and cover letter that includes major responsibilities and accomplishments related to the position. Applicants who meet the minimum qualifications will have their supplemental question responses reviewed by a panel of subject matter experts as part of the civil service examination. Applicants who pass the examination will be placed on the eligible list for interview and hiring consideration. Appointment will be subject to passing a background check and a pre-employment medical exam to include a drug screen and respirator certification. New employees will be required to obtain a valid Washington State Commercial Driver's License Class A (in addition a Tanker endorsement may be required based upon location of assignment) prior to completion of probation, with maintenance thereafter and be granted unrestricted respirator clearance including medical fit test prior to appointment, with maintenance thereafter. Crane certification with maintenance thereafter may be required based upon location of assignment. This position is covered by a Labor Agreement between the City of Tacoma and IBEW Local 483. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at (253) 591.5400 by 4:00 pm of the closing date of the job announcement. This will allow us to assist you before the job announcement closes. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/25/2024 5:00 PM Pacific
City of Tacoma, WA Tacoma, Washington, United States
Apr 12, 2024
Full Time
Position Description About the role: This senior leadership role is responsible for leading the Customer Services division and operations functions for Tacoma Public Utilities (TPU). This position oversees four teams specializing in call center operations, meter reading/field operations/mail services, customer assistance, and performance solutions. This includes five direct reports, a division of more than 150 union and non-unionized employees, and financial responsibility for $60M+ biennial budget. They will serve as part of the Customer Experience and External Affairs leadership team and engage with Communications, Community and Government Relations, and Customer Strategies and Analytics teams to ensure a unified customer experience. Under the direction of the Deputy Director of Customer Experience and External Affairs, the Customer Services Division Manager’s core focus is to plan, coordinate, and manage customer service operations. This role is responsible for the implementation of strategies, programs, policies, and procedures to assure high customer satisfaction that result in TPU customers feeling understood, valued, and empowered. About This Team : At TPU, we’re excited to bring Customer Experience to the forefront of what we do. We believe: All customers and communities deserve compassionate and equitable service from their utilities. Staff must be knowledgeable, empathetic advocates, who provide consistent, equitable support that assists customers in receiving the right solution. Partnering with our customers and creating dialogue with them that is understanding and supportive and continues to adapt with the changing landscape of both community and technology. Data is a powerful tool that informs decisions from our leadership, employees, customers, and community, through the lens of both qualitative and quantitative insights. Essential Duties Manage the Customer Services division, overseeing supervisors responsible for work scheduling, deliverables, customer service and experience operations, and quality control; manage, mentor, train, empower, and evaluate direct reports to lead them to develop their teams to their fullest potential through developing functional expertise and behaviors while fostering a continuous learning and development culture. Own the delivery of consistent business practices, processes, and standards to uphold high levels of customer satisfaction, minimize customer effort, and cultivate positive employee experiences. Oversee the development and implementation of performance metrics, policies, procedures, and regulations for the division. And support division financial operations, including budget development, monitoring, and procurement, from various sources across multiple activities and programs. Conduct interviews, make hiring decisions, and assess employee performance, while also ensuring adherence to human resources procedures related to recruitment, discipline, termination, and other related processes. Support the Deputy Director and executive leadership in formulating, executing, and overseeing departmental strategies, policies, goals, and objectives. Provide guidance on customer-focused action planning at the process level to ensure thorough implementation and alignment with customer needs. Provide customer experience policy guidance and direction to the entire TPU organization as an enterprise subject matter expert. Assist in leading and implementing improvement initiatives, programs, policies, and procedures tailored to enhance customer service operations. Ensure Customer Services division remains up-to-date with the latest rates regulations, laws, and policies of all utilities served. Provide input on the design of customer service systems to support customer experience goals, including new training programs, processes, technology, communications, automation, and more. Prepare and deliver comprehensive reports, testimonies, and presentations detailing the performance and effectiveness of customer service operations to TPU leadership and policymakers. This includes accuracy assessments, progress updates, program activities, policy updates, and budget considerations. The Ideal Candidate Ideally the successful candidate will possess: An enthusiasm and empathy for the customer . You don’t just like to help - you go above and beyond to provide the best possible experience to each customer and consider how to do so at scale. A passion for process and a keen eye for detail , with a focus on meeting timelines and exceeding expectations. It’s all in the details . A way with words. Whether you’re interacting with a customer, teammate, or leader in person, via email, or by chat, you’re clear and concise. Communication is Key . An Eye for Innovation . You’re a creative thinker who brings new ideas to the table. A mastery of Collaboration . You’re a team player. You believe that to transform the utility industry, we must work together! A Passion for Leadership . You have an open, positive, and collaborative leadership style and a desire to develop your team. Compensation and Benefits This salary range for this position is $143,312.00 - $201,801.60 annually. The City offers a comprehensive total rewards package with one of the best pension packages in the market. For complete details, please explore the City of Tacoma Benefits Guide and Tacoma Employee’s Retirement System website. Qualifications We are seeking candidates who possess a relevant combination of the education, demonstrated experience, and skills in most or all of the following areas: Minimum Education* Bachelor's degree in business or public administration, communications or directly related field Minimum Experience* 7 years of progressive experience in customer experience including 2 years prior as supervisor or manager *Equivalency: 1 year of experience = 1 year of education Desired Qualifications 5+ years as a supervisor or manager in customer experience work involving large volume customer service. Experience driving change through influence with ability to build strong relationships with cross-functional partners and evaluate existing policies, activities, and procedures; recommend and implement changes as appropriate. Expertise in establishing and cultivating relationships with labor unions while effectively negotiating contracts. Demonstrated experience with the principles and practices of customer service/customer experience and business administration. Knowledge of financial systems, including internal budgeting and customer accounting. Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick ( jhambrick@cityoftacoma.org ); if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play . The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/25/2024 5:00 PM Pacific