Hours: Days, Occasional Evenings and Weekends.
Location: North Shore Health Clinic; 1840 Greenbay Rd., Highland Park, IL 60035
Performs clinical and clerical support for the Family Case Management Program. The major functions of the position include: screening, outreach, record keeping and education on home visits and other settings. Works closely with Public Health Nurse in determining what services are needed by the clients. Explains program services to clients and their families in the home and other settings. Translates for staff and clients. Works with case management staff to identify an appointment convenient for client and other Health Department services. Schedules appointments and makes phone calls or independent home visits to follow-up with clients who have missed appointments with nurses or clinics. Completes skills in case findings, as directed. Elicits and records information about clients following established protocols. Performs data entry daily on Cornerstone and AS 400 systems. Completes reports and documentation, as required. Participates in staff meetings, in-service training and seminars, as assigned. Basic level of skill in speaking and writing in Spanish and English and the ability to interview clients is highly desirable. The ability to make some decisions when individual clients require referral to community resource. Requires flexibility in scheduling daily tasks and work hours, i.e., weekends, evening hours, ability to travel to different areas of the county, as needed. Work is generally routine, but unpredictable. Situations and problems requiring on-the-spot judgment may arise. Be able to lift up to 30 pounds.
